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Are you passionate about making a real difference in people’s lives and creating places to be proud of?&nbsp;Do you have extensive experience in leading housing management services within the social housing sector?&nbsp;We’re looking for a Neighbourhoods &amp; Allocations Manager with a previous track record in leading a&nbsp; team of housing/neighbourhood team leaders to deliver high-quality neighbourhood services that support our vision: Places to be proud of.&nbsp;As our Neighbourhood &amp; Allocations Manager, you’ll play a vital role in delivering our purpose of providing homes and supporting communities that improve lives. You’ll ensure our Place-based approach is embedded in day-to-day delivery, using customer insight and local intelligence to guide investment, strengthen partnerships, and make visible improvements in our neighbourhoods.&nbsp;This is a hands-on leadership role where you’ll balance people management, service delivery and improvement, and partnership working to achieve tangible results for our customers and communities.&nbsp;You;ll have the flexibility to work from wherever you’re most effective, whether that’s from home, one of our offices in Boston or Grimsby, or out and about in our communities,&nbsp; you’ll be visible to both colleagues and customers.&nbsp; You’ll spend time in neighbourhoods understanding what matters to customers, supporting your teams to deliver consistently and ensuring local priorities are acted upon.&nbsp;&nbsp;We’re offering an excellent salary of £48,745 plus some great benefits. Ideal candidate will live within travelling distance to the Grimsby and Boston offices.&nbsp;What will a typical week look like as a Neighbourhoods &amp; Allocations Manager&nbsp;Working at LHP offers variety, challenge and the chance to make a real difference, but it’s not always easy. We’re an organisation in transition, which means there’s real scope to shape, influence and grow.&nbsp;&nbsp;A typical week might include:&nbsp;<ol><li>Leading and supporting Neighbourhood Team Leaders: setting clear expectations, reviewing priorities, and ensuring consistent delivery standards across tenancy management, allocations and place-based activity; making sure the basics are done well every time.</li><li>Driving service improvement: analysing performance and customer insight data to identify trends and gaps, implementing actions to address root causes, and embedding learning into everyday practice.</li><li>Monitoring performance and outcomes: overseeing dashboards, KPIs and audit findings to ensure targets are achieved, risks are identified early, and corrective action is taken promptly.</li><li>Embedding Consumer Standards: ensuring tenancy, neighbourhood and home standards are fully understood, implemented and evidenced across all areas of delivery.</li><li>Leading assurance and reporting: providing clear, evidence-based updates for senior leadership that demonstrate performance, compliance, and continuous improvement.</li><li>Developing leadership capability: coaching and mentoring Team Leaders to strengthen confidence, decision-making and the effective management of people, performance and complex cases.</li><li>Delivering our Place-based approach: translating organisational priorities into local action through Neighbourhood Action Plans and investment activity, ensuring decisions are shaped by customer insight, aligned with local authority and partner priorities, and result in visible, measurable community impact.</li><li>Working collaboratively across directorates: building strong, solution-focused relationships with Repairs, Assets and Customer Services to ensure joined-up, customer-centred delivery.</li><li>Working collaboratively with partners: fostering effective relationships with local authorities, police, voluntary organisations and community groups to tackle shared priorities, strengthen neighbourhood resilience, and create joined-up responses to local issues.</li><li>Championing a culture of accountability and learning: recognising achievement, addressing underperformance, and ensuring that lessons from complaints, feedback and data actively shape service design and delivery.</li></ol>&nbsp;What skills, attributes and experience will I need as a Neighbourhoods &amp; Allocations Manager?&nbsp;<ul><li>Proven experience in leading and managing housing or neighbourhood services within the social housing sector, with responsibility for multiple teams or service areas such as tenancy management, allocations, and place delivery.</li><li>Strong track record in delivering service improvement, using performance data, customer insight and feedback to identify issues, implement solutions, and evidence impact.</li><li>In-depth understanding of housing legislation, tenancy law, safeguarding responsibilities with the ability to provide assurance and professional advice to others.</li><li>Comprehensive knowledge of the Consumer Standards and how to embed them into day-to-day practice, ensuring compliance is demonstrated through evidence and outcomes.</li><li>Track record of delivering place-based improvements, using customer and community insight to shape local delivery, influence investment decisions, and work with partners to create positive change in neighbourhoods.</li><li>Experience in leading through others, coaching and developing team leaders to manage performance, motivate colleagues and build consistent standards across dispersed teams.</li><li>Experience in building and maintaining effective relationships with internal teams and external partners such as local authorities, police, and support agencies, with the ability to influence and drive shared outcomes.</li><li>Analytical and data literate, with the ability to identifying trends and interpret customer insight and translate them into meaningful actions. Ability to report trends and insight with clarity to senior leadership.</li><li>Excellent partnership and influencing skills, with the ability to align delivery with local authority priorities and community initiatives, ensuring our work contributes to broader place outcomes and shared accountability across neighbourhoods.</li><li>Strong communication and leadership presence, able to set direction, hold people to account, and maintain standards while building a positive, learning-focused culture.</li><li>Confidence working in a high-accountability environment, balancing empathy with professional judgement and maintaining focus under pressure.</li><li>Knowledge of housing management systems and digital tools to record, track, and evidence service delivery and casework.</li><li>Driving Licence: Full UK driving licence and access to a vehicle for travel across neighbourhoods.</li><li>Hold or be actively working towards a recognised professional qualification in Housing (e.g. CIH or equivalent).</li></ul>&nbsp;Please download full Job Description below.&nbsp;What are Lincolnshire Housing Partnership like to work for?We’re a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers.&nbsp;As an LHP colleague, you'll receive a whole bunch of benefits, including<ul><li>An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health</li><li>Great family leave and maternity policies enhancing colleague well-being and retention</li><li>A superb employer salary sacrifices pension scheme with up to 12% paid by LHP</li><li>24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service</li><li>A Cycle-to-Work Initiative promoting personal wellbeing and environmental awareness</li><li>Discounted shopping vouchers through Westfield Health</li><li>The ability to earn additional holiday days through full attendance</li><li>Ability to purchase additional holidays</li><li>Mental Health First Aiders across the business, let’s be there for each other!</li></ul>&nbsp;How to ApplyIf you're an experienced housing leader who’s passionate about making a real difference and inspiring teams to deliver for our communities, this is your chance to help ensure people across Lincolnshire have homes and neighbourhoods they can truly be proud of. We’d love to hear from you.&nbsp;Please upload your most recent CV and include a brief supporting statement that highlights the skills and experience you bring, specifically those that align with the key responsibilities outlined in the job description.&nbsp;Interviews will take place in&nbsp;Grimsby on the 6th February&nbsp;For an informal conversation please call Gary on 07526085083 &nbsp;Finally some key Information&nbsp;At Lincolnshire Housing Partnership, we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.&nbsp;It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at&nbsp;<a href="mailto:Recruitment@lincolnshirehp.com" target="_blank">Recruitment@lincolnshirehp.com</a> for a friendly chat&nbsp;Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.&nbsp;To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process&nbsp;All offers of Employment is subject to a DBS Check and Satisfactory ReferencesSupporting documentsPlease download to view supporting documents below.&nbsp;Neighbourhoods &amp; Allocations Manager - Job Description.pdf &nbsp;

Lincolnshire Housing Partnership

Neighbourhoods and Allocations Manager

We’re looking for a Procurement Manager to lead high-value, complex procurement activity and support the development of category management strategies across the organisation. You will act as a trusted commercial advisor, ensuring compliance with procurement legislation, delivering value-for-money outcomes, and building strong relationships with stakeholders and suppliers.This is a key role within our procurement function, supporting strategic sourcing, market engagement, risk management and contract delivery. You will play a vital part in strengthening our procurement capability and driving best practice across the Group.What you’ll do:<ul><li>Lead and manage high-value (above-threshold) procurement projects in line with agreed category and procurement strategies, overseeing market engagement, option appraisals, evaluations, negotiations and contract execution.</li><li>Support Procurement Business Partners with the development and implementation of category strategies, ensuring alignment with business objectives, legislation and best practice.</li><li>Provide expert advice, challenge and guidance on Procurement Policy, the Public Contracts Regulations and all relevant legislation to ensure compliance across the Group.</li><li>Build and maintain strong, collaborative relationships with stakeholders at all levels, fostering a joined-up approach to the procurement of goods, services and works.</li><li>Maintain an accurate forward plan of contracts, ensuring visibility of upcoming requirements and future activity.</li><li>Promote a culture of integrity, ethics and compliance, ensuring controls are robust, risks are managed, and policies are understood and adhered to.</li><li>Contribute to continuous improvement of procurement processes, documentation, commercial assurance and risk mitigation.</li></ul>&nbsp;What you’ll bring:<ul><li>Experience delivering category, procurement and/or contract management strategies with measurable cashable and non-cashable benefits.</li><li>Strong background working as a procurement professional in a large, complex organisation.</li><li>Significant experience delivering procurement projects using structured methodologies such as PRINCE2, meeting required time, cost and quality parameters.</li><li>Experience of leading public procurement procedures with knowledge of both PCR15 and PA23.</li><li>Expert understanding of procurement systems, legislation, policy, guidance and best practice across multiple categories of spend.</li><li>Ability to interpret and work with commercial contract terms and conditions.</li><li>Excellent stakeholder management and influencing skills, with the ability to build strong networks and work collaboratively.</li><li>Strong communication skills (written, verbal and presentation), supported by sound IT capability (Microsoft Office and procurement systems).</li><li>Relevant professional qualification(s), such as&nbsp;CIPS Level 5&nbsp;(or working towards).</li></ul>Why Join Us?At Peabody, we are guided by our values:&nbsp;Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.&nbsp;You will join a team committed to inclusion, innovation, and meaningful impact.&nbsp;What We Offer&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays</li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>&nbsp;Please read before applying:&nbsp; If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an&nbsp;anonymised CV&nbsp;and a short statement explaining why you’re the perfect fit for this role.&nbsp;&nbsp;We reserve the right to close this advert early if we receive a high volume of suitable applications.&nbsp;Closing date: 22nd January 2026 at midnight. Interviews will be held in person at our offices in Westminster Bridge Road on 3rd and 4th February 2026.&nbsp;&nbsp;PLEASE NOTE: Peabody does not provide sponsorship as a licenced UK employer.

Peabody

Procurement Manager

Location:&nbsp;Lincolnshire (Offices in Grimsby and Boston)Closing Date:&nbsp;10am January 19th, 2026We are a local housing association with a strong commitment to put our customers at the heart of our business.&nbsp;We are embracing a period of transformation, and we need a leader who can help us to achieve our vision of ‘Places to be proud of’.We’re looking for a new Chief Executive who is not just a strategic thinker but a true advocate for our social purpose and our place in local communities. Someone who sees beyond our homes to the people within. Your vision will inspire our team, driving us towards our strategic objectives with a genuine commitment to social impact.Reporting to the Chair, the Chief Executive is responsible to the Board for the vision, strategic direction, culture, effective leadership, development and performance of LHP against its strategic objectives.This is more than a leadership position; it’s an opportunity to be part of something much greater. This isn’t just an important time for LHP but for Lincolnshire as a whole – the region is on the cusp of development and opportunities that can shape the area for decades to come. We can be a big part of that. If you share our belief of putting the customer at the heart of our business, are driven by a desire to support and change lives and are ready to lead with integrity and a commitment to learning and growth, we would be delighted to hear from you.We’re a local housing association with our roots firmly fixed in communities across Lincolnshire. Many of our colleagues were born in the same areas that we serve, which gives our teams an additional sense of purpose to improve the lives of our customers. We believe in creating a supportive, values-driven culture where everyone feels empowered to grow and succeed. Together, we help colleagues and customers reach their full potential.To find out more about the role, us and how to apply, please visit&nbsp;<a href="https://micro.altairltd.co.uk/lhp/" target="_blank">our recruitment microsite here</a>.   If you would like an informal and confidential discussion about the opportunity, please get in touch with our retained advisor at Altair Ltd: Sioned Hughes, Head of Recruitment, email <a href="mailto:sioned.hughes@altairltd.co.uk" target="_blank">sioned.hughes@altairltd.co.uk</a>&nbsp;     &nbsp;

Chief Executive

Few places in the UK offer a built environment as unique and diverse as Westminster. From architecturally significant estates – including listed buildings that demand sensitive and expert stewardship – to modern housing that requires innovative, future-focused investment. The Head of Major Works will play a role in shaping the future of communities across one of the world’s most iconic cities.&nbsp;<h5>THE ROLE</h5>Westminster is home to more than 250,000 residents and 50,000 businesses. Our diverse communities, thriving high streets, night time economy and international tourism are internationally recognised and in the heart of the city we provide 22,000 homes to tenants and leaseholders.The Head of Major Works will lead the delivery of Westminster’s Housing Major Works £40million plus annual capital programme. You will provide both strategic vision and operational leadership, ensuring projects are delivered to the highest standard while keeping residents at the heart of every decision. With responsibility for a team of up to 60 staff and extensive contractor resources, you will drive performance, accountability, and innovation across a large-scale, high-profile programme.The remit of this role spans all construction activities through to handover. You will balance technical excellence and financial rigour with outstanding communication and collaboration, ensuring residents are engaged, informed, and empowered throughout the process.We’re looking for a construction professional with significant experience of capital programmes and the complexities of improving and preserving existing housing stock. You will be as comfortable working on listed estates as you are shaping investment in modern developments, with the expertise to safeguard Westminster’s architectural legacy while delivering modern standards and sustainability.Equally important will be your ability to create and inspire a resident-focused workforce – building a culture of pride, care, and professionalism. You will be a visible leader, motivating teams and contractors to deliver high quality, cost-effective outcomes, and championing continuous improvement.&nbsp;<h5>INFORMATION</h5>For further details, please click on the role profile and useful links below, or for more information please contact Sunita Patel at <a href="mailto:sunita.patel@starfishsearch.com" target="_blank">sunita.patel@starfishsearch.com</a> or Jamie Brown at <a href="mailto:jamie.brown@starfishsearch.com" target="_blank">jamie.brown@starfishsearch.com</a>.

Westminster City Council

Head of Major Works

At Peabody, our aim is to improve the quality of life for our residents. As a Collections Officer, you’ll play a key role in helping us achieve this by maximising income collection, reducing rent arrears and supporting customers to sustain their tenancies.&nbsp;This is a frontline role within our Income Collections team, with a strong focus on early intervention and customer engagement. You’ll be the first point of contact for customers in arrears, using data, insight and agreed policies to deliver an effective, legally compliant rent collection service while placing the customer at the heart of everything you do.&nbsp;What you’ll do:&nbsp;<ul><li>Manage a caseload of customer rent accounts across general needs and supported housing tenures, proactively maximising income collection while supporting customers to meet their rent obligations.</li><li>Monitor rent accounts on a weekly basis, taking timely and appropriate action to recover unpaid rent and other charges.</li><li>Carry out proactive outbound calls and case management activity to meet clearly defined performance targets and prevent arrears escalation.</li><li>Deliver an efficient, effective and legally compliant arrears service, with a strong focus on tenancy sustainment and early intervention.</li><li>Provide clear advice and support to customers on debt prevention, welfare reform and benefits entitlement.</li><li>Support customers to access Universal Credit and other housing-related benefits, working collaboratively with the DWP and Peabody’s Financial Inclusion team where appropriate.</li><li>Signpost and refer customers to internal support services, including Financial Inclusion, Tenant and Family Sustainment and Employment teams, to provide holistic support.</li><li>Manage the legal recovery process from start to finish, including preparing paperwork, making court applications, attending court and evictions where required.</li><li>Maintain a strong working knowledge of Peabody’s arrears escalation processes, policies and procedures, acting as a subject matter expert within the business.</li><li>Work collaboratively with colleagues and stakeholders, adapting to changing legislation, business priorities and customer needs.</li><li>Champion Peabody’s values and deliver a consistently high standard of customer service.</li></ul> &nbsp;What you’ll bring:<ul><li>Experience managing rent arrears and income collection across a range of housing tenures.</li><li>Strong knowledge of the arrear’s recovery process, welfare reform and housing-related benefits.</li><li>Proven experience of delivering excellent customer service in a fast-paced, target-driven environment.</li><li>Excellent organisational skills with the ability to manage a diverse caseload, prioritise effectively and meet deadlines.</li><li>Well-developed questioning, listening, influencing and negotiation skills, with the ability to support customers experiencing financial exclusion.</li><li>Excellent written and verbal communication skills, supported by strong numeracy and IT capability.</li><li>Experience of working collaboratively with internal and external stakeholders, including engaging with vulnerable customers.</li><li>Understanding of the importance of data quality and integrity, with the ability to use data to inform decision-making. &nbsp;</li></ul>&nbsp;Why join us?&nbsp;At Peabody, our values guide everything we do:&nbsp;Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You’ll be part of a supportive and inclusive organisation that is focused on making a real difference to the lives of our customers and communities.&nbsp;What we offer<ul><li>30 days’ annual leave, plus bank holidays</li><li>Two paid volunteering days per year</li><li>Flexible and hybrid working arrangements</li><li>Flexible benefits scheme, including family-friendly options and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li></ul>&nbsp;Please read before applying&nbsp;Closing date: 21st January 2026 at midnight. Interviews will be held in person on Tuesday 2th January at our offices in Westminster Bridge Road. We reserve the right to close the advert early if we receive a high volume of suitable applications.&nbsp;PLEASE NOTE: Peabody does not provide sponsorship as a licenced&nbsp;UK employer.

Collections Officer

£35,000 pa + benefitsFixed term contract for 12 months&nbsp;South East London, SE1&nbsp;As a&nbsp;Project Coordinator&nbsp;within the Peabody Community Foundation (PCF), you’ll play a key role in supporting the delivery of grant streams, funded programmes and high-profile community initiatives that make a real difference to our communities.This&nbsp;coordinating role is at the heart of PCF’s work.&nbsp;You’ll support the management of internal grant programmes and funded projects from concept to completion, ensuring activity is well planned, delivered on time, and achieves its intended outcomes.&nbsp;Working closely with colleagues and partners across Peabody, you’ll help ensure programmes are safe, high quality and deliver maximum impact.This is a 12-month fixed term contract.&nbsp;What you’ll do<ul><li>Coordinate and support the delivery of PCF’s key grant streams and funded projects, ensuring clear plans, budgets, monitoring and reporting are in place.</li><li>Support high-profile and seasonal initiatives such as the Food and Toy Appeal and partnership projects, working with colleagues to keep delivery on track.</li><li>Administer internal grant processes, maintaining accurate records of applications, decisions, payments and outcomes.</li><li>Act as a central point of coordination between PCF, funded partners and internal teams.</li><li>Track progress, identify risks and issues early, and support timely resolution.</li><li>Produce clear reports and presentations for a range of audiences, including internal updates and external briefings.</li><li>Maintain a central record of active and completed grant-funded activity, supporting learning and continuous improvement.</li><li>Build strong collaborative relationships with colleagues, partners and stakeholders across the organisation.</li><li>Champion Peabody’s values and support the delivery of high-quality, innovative programmes for our communities.</li></ul>What you’ll bring<ul><li>Experience of coordinating projects involving multiple stakeholders.</li><li>Excellent communication skills, including written, verbal, presentation and IT skills.</li><li>Strong organisational skills with great attention to detail and the ability to manage a varied workload.</li><li>Experience of producing reports and presentations that clearly communicate key messages.</li><li>Ability to analyse data and information from multiple sources and draw conclusions or make recommendations.</li><li>A collaborative and supportive approach, with the confidence to know when to support and when to push back and hold the line.</li><li>Calm, methodical and delivery-focused, particularly when working under pressure.</li><li>Demonstrable experience in grant management</li><li>Proven experience managing budgets</li><li>Commitment to equality, diversity and inclusion, and to continuous learning and development.</li></ul>&nbsp;Why join us?&nbsp;At Peabody, we are guided by our values:&nbsp;Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.&nbsp;You’ll be part of a supportive, inclusive team that is passionate about delivering meaningful impact in our communities.What we offer<ul><li>30 days’ annual leave, plus bank holidays</li><li>Two paid volunteering days per year</li><li>Flexible and hybrid working arrangements</li><li>Flexible benefits scheme, including family-friendly options and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li></ul>&nbsp;Please read before applying&nbsp;Closing date: 19th January 2026 at midnight. Interviews will be held in person on Monday 2nd February and Tuesday 3rd February at Westminster Bridge Road. We reserve the right to close the advert early if we receive a high volume of suitable applications.&nbsp;PLEASE NOTE: Peabody does not provide sponsorship as a licenced&nbsp;UK employer.

Project Coordinator

About us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.&nbsp;About you&nbsp;Join us as a Customer success advisor and play a key role in shaping the way our members and customers engage with CIH. You’ll be the first point of contact across phone, email and webchat, delivering a first‑class service and acting as a true ambassador for our brand. &nbsp;Every interaction is an opportunity to build relationships, promote the value of CIH membership, and guide customers towards the products, services and training that support their professional growth. With a focus on first‑time resolution, you’ll work confidently and proactively to achieve outstanding outcomes and high levels of satisfaction. &nbsp;In this dynamic role, you’ll influence member conversions, support commercial growth across all departments, and contribute to marketing campaigns through targeted follow‑up activity. You’ll also gather valuable customer insight, spotting trends and sharing feedback that helps shape future CIH products and services. &nbsp;If you’re passionate about helping people progress in their careers, thrive in a fast‑paced environment, and enjoy delivering exceptional customer experiences, we’d love to hear from you.&nbsp;How to applyFor an informal chat about this role, please contact Lisa Haddon, Head of Business Development at &nbsp;<a href="mailto:lisa.haddon@cih.org" target="_blank">lisa.haddon@cih.org</a> &nbsp;CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.Closing date for applications:&nbsp;Monday 26 January 2026Interviews due to take place:&nbsp;Monday 2 February and Wednesday 4 February 2026Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Chartered Institute of Housing

Customer success advisor

Job Title:&nbsp;Customer success team leaderBand:&nbsp;5Salary:&nbsp;£34,608 - £36,555Location:&nbsp;Hybrid – Home / CIH officeHours: 35 hours per weekAbout us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.&nbsp;About you&nbsp;We’re looking for an inspiring Customer success team leader to guide and develop our customer success advisors, ensuring every CIH member and customer receives a first‑class experience. In this pivotal role, you’ll lead a high‑performing team that delivers proactive, responsive and insightful support across all communication channels. As a key part of our business development function, you’ll champion CIH membership, products and services, driving member conversions and contributing to commercial growth across the organisation. Your leadership will help shape a culture of excellence, continuous improvement and customer‑centric thinking. &nbsp;Working closely with the head of business development, you’ll define and monitor KPIs, oversee first‑time resolution service delivery, and support targeted outbound engagement aligned with marketing campaigns and commercial opportunities. You’ll also play an active role in handling customer enquiries, analysing feedback trends and collaborating with internal teams to create seamless customer journeys. With a strong focus on CRM best practice, data accuracy and compliance, you’ll help embed new processes and systems that elevate our service standards. If you’re a confident leader who thrives in a dynamic environment and is passionate about empowering teams to deliver outstanding customer experiences, we’d love to hear from you.&nbsp;How to applyFor an informal chat about this role, please contact Lisa Haddon, Head of Business Development at&nbsp;<a href="mailto:lisa.haddon@cih.org" target="_blank">lisa.haddon@cih.org</a> &nbsp;CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.Closing date for applications:&nbsp;Monday 26 January 2026Interviews due to take place:&nbsp;Monday 2 February and Wednesday 4 February February 2026Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Customer success team leader

About us&nbsp;The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.&nbsp;About youWe are looking for someone who combines strong relationship building skills with a consultative approach to sales to join our business development team as a partnership manager. You’ll be an effective communicator who can identify and create new opportunities while nurturing and maximising existing partnerships.&nbsp;This role is about understanding client needs deeply and offering solutions that genuinely add value, its never a hard sell approach. You’ll build networks and develop relationships that grow our income and strengthen our impact, all while delivering exceptional customer service.&nbsp;If you thrive in collaborative environments, think strategically, and enjoy turning insight into action, we’d love to hear from you.&nbsp;How to applyPlease note there is a pre-application presentation you will need to submit to <a href="mailto:hr@cih.org" target="_blank">hr@cih.org</a>, more information can be found in the attachment.&nbsp;&nbsp;If you would like to have an informal chat about this role, please contact Lisa Haddon, Head of Business Development – <a href="mailto:lisa.haddon@cih.org" target="_blank">lisa.haddon@cih.org</a>&nbsp;For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CJennifer.Gilder%40cih.org%7C1ef8f06fe741434e0ede08dd5caa5a9d%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638768610936932561%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=FMIsvJedPudXx7jOaSOKFh95tG2LmXDv7fI3woaoD%2BM%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.&nbsp;Closing date for applications:&nbsp;19 January 2026 (noon)Interviews due to take place:&nbsp;29 and 30 January 2026&nbsp;Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Partnership manager

At Watergate Bay, we don't just provide a place for our guests to rest their heads - we create memorable experiences that they'll remember for a lifetime. It's all about the balance of life. Being active, getting amongst the elements, spoiling yourself a little, chilling out, getting cosy, and most of all having a good time. Set on a spectacular, two-mile surfing beach on the North Cornwall coast, Watergate Bay Hotel is the perfect destination for a contemporary beach holiday and it's a wonderful place to take your career to new heights. With a team that values connection, flexibility, variety, and challenge, we're all about making a meaningful impact on our guest's holiday. Our three core values - We Care, We Notice, We Change - show what it means to work for a hotel which goes above and beyond for our team and guests. An unforgettable holiday experience Watergate Bay Hotel offers a modern take on a beach break. For our guests, how their stay makes them feel is crucial; cared about, looked after, welcome. Our House Manager role: We're looking for an attentive, organised, proactive House Manager to exceed our guests' expectations, and ensure that their experience before, during, and after their stay is the best it can be. You'll embody the spirit of Watergate Bay Hotel with your friendly, considerate manner, and oversee daily hotel operations across all areas. You'll also ensure a seamless experience, notably during key periods of demand, and proactively identify issues, taking proactive measures to prevent them from occurring, and monitor guest touchpoints, ensure cleanliness, ambience, and service standards are upheld, and build relationships with new and returning guests. In return you'll find yourself in a team with a shared outlook on life where friendship, connection, flexibility, and variety, are a guaranteed part of your working day. Please note, this role is 37.5 hours. As our House Manager you'll be: <ul><li>Representing the hotel management in all guest related matters.</li><li>Overseeing daily hotel operations across all departments during shifts. </li><li>Monitoring guest touchpoints to ensure cleanliness, ambience and service standards are upheld. </li><li>Assisting in covering our Night Manager during holidays &amp; sickness. </li><li>Completing weekly booking checks to ensure room availability and dinner bookings. </li><li>Providing hands on support in all Front of House operational areas during peak times.</li><li>Carrying out regular checks to ensure both front and back of house are presented to the correct expected standard.</li><li>Personally welcoming groups, VIP's, and repeat guests and being their key point of contact, as well as ensuring special touches are organised.</li><li>Coordinating special requests and special occasion stays.</li><li>Reviewing guest feedback and communicating back to teams the positives and areas of improvement.</li><li>Addressing complaints, feedback, and inquiries with a proactive and solution-orientated focus.</li><li>Proactively ensuring the delivery of any guest requests across all areas of the hotel. </li><li>Identifying opportunities to surprise and delight new and returning guests and actioning these accordingly.</li><li>Identifying opportunities to improve guest experience across all areas of the hotel and implementing an action strategy accordingly.</li><li>Acting as an ambassador for Watergate Bay Hotel at all times.</li></ul>You'll also: <ul><li>Maintain a safe working environment at all times, recording any accidents in the accident book.</li><li>Have knowledge of the fire evacuation procedure for all areas, and ensure all staff are fully trained and aware of what to do in the event of a fire.</li><li>Act as the emergency response leader during your shift. </li><li>Communicate and uphold standards around uniform and personal grooming.</li><li>Ensure detailed shift reporting and follow up between teams. </li><li>Liaise with department heads and supervisors to resolve operational issues. </li><li>Communicate with guest services &amp; reservations to ensure seamless guest journey.</li><li>Work in accordance with Department Heads and Supervisors to improve all aspects of guest experience.</li><li>Have a good understanding of why we are working towards a B Corp accreditation.</li><li>Understand our shared responsibility to look after our team and planet.</li><li>Be an active participant in B Corp related initiatives and workshops.</li></ul>The skills you'll be sharing with us: <ul><li>A minimum of 1 year in a management position (within a similar role)</li><li>Solid organisational skills</li><li>A positive, proactive approach to team leadership</li><li>A good knowledge of customer care/ complaint handling</li><li>A natural communicator</li><li>Confident making decisions under pressure</li><li>Amenable to a flexible working schedule, including weekends</li><li>A guest-focused mindset</li><li>Responsible, with an excellent attention to detail</li><li>Ability to work to your own initiative</li><li>Strong accuracy in numerical documentation (desirable)</li><li>First Aid Qualification (desirable)</li><li>Pool Emergency Response training (desirable)</li></ul>What we'll offer you: <ul> <li>A relaxed, professional place to work in a beautiful location - at one of the UK's most striking beaches</li> <li>A welcoming team, eager to support and encourage each other</li> <li>Excellent career prospects in an ever-expanding organisation</li> <li>Special rates for you and your friends and family to stay at the hotel</li> <li>Team discounts on treatments in Swim Club</li> <li>Discounts for you and your friends and family at: Zacry's, The Beach Hut, and Living Space Restaurants.</li> <li>Team discount at our Cubs coffeeshops</li> <li>Team discounts at Shop on the Beach and other partner businesses</li> <li>Free surf lessons, surfboards and wetsuits hire from Wavehunters</li> <li>Team social events throughout the year</li> <li>Team assistance scheme - a dedicated helpline for support &amp; advice on topics from mental health through to managing your finances</li> </ul>From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located on the sunny, sandy, Cornish coast, you'll never be short on inspiration. If you would love to join us as our House Manager, apply now and be part of our journey at Watergate Bay hotel, a wonderful place to work.

House Manager

Annual salary: up to £29,812.57 Accommodation Coordinator Location: Durham Salary up to £29,812.57 per annum Contract: Full time - Permanent Hours: 40hrs per week, Monday to Friday About the Role: The Accommodation Coordinator will be responsible for processing referrals for people in probation leaving prison, ensuring timely and accurate handling of accommodation requests. The role involves reviewing referrals, drafting and issuing correspondence, and maintaining regular communication via email with internal teams and external partners. You will work confidently across Microsoft platforms to update records, manage bed-space reports, and handle sensitive data in line with information-sharing and confidentiality requirements. Although allocation decisions are made elsewhere, you will be responsible for updating internal systems, to reflect placements and changes. The post also requires completing risk assessments; comprehensive training will be provided, but candidates must be comfortable assessing and managing risk within a criminal justice setting. Role Criteria: <ul><li>Prioritise safeguarding and service user experience in all accommodation decisions</li><li>Collaborate closely with regional teams and the transport team throughout the placement process</li><li>Maintain clear communication and coordination across departments</li><li>Provide excellent customer service, ensuring a positive experience for service users</li><li>Demonstrate previous experience working in an office administration environment</li><li>Confidently make and answer phone calls as part of daily coordination</li><li>Carry out administrative duties with accuracy and attention to detail</li><li>Be IT literate, with strong proficiency in Microsoft platforms (e.g. Outlook, Excel, Teams)</li><li>Communicate effectively with colleagues, stakeholders, and service users, showing strong interpersonal skills</li><li>Confiendce and ability to work in a fast-paced environment</li><li>Criminal justice knowledge and experience</li><li>Experience and knowledge in Mental Health and behavioural risk assessments</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Company Vehicle and Fuel Card</li><li>Access to EAP Counselling sessions</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity &amp; Security checks before commencement of employment. Apply below or to discuss your application further; contact: Beth Dunford (<a href="mailto:beth.dunford@mearsgroup.co.uk" target="_blank">beth.dunford@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Accommodation Co-ordinator

Accommodation Assistant Location: Retallack Resort &amp; Spa, Cornwall Salary: £12.21 per hour- Paid Weekly Hours of work: Seasonal contract- Variable hours- Flexible around school hours! Sunday cleaners also required. Who we are? We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively water sports hub, wrapped up in a stunning countryside location close to the North Cornish coast. Find out more about our holiday experience on our website: <a href="http://www.awayresorts.co.uk" target="_blank">http://www.awayresorts.co.uk</a> . What you'll be doing As a member of the Accommodation cleaning team you will be responsible for delivering and maintaining a high level of cleanliness in all units of accommodation you are asked to look after. You must be able to demonstrate that you can work to agreed standard and be positive in your nature. Are you a parent looking for work that fits around your busy schedule? We understand the challenges of balancing work and family life. That's why we offer flexible shifts from 10am to 2pm, allowing you to drop off your kids at school and pick them up afterward. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience and qualities you'll need We'll provide full training, but you must: <ul> <li>Be comfortable working to deadlines as part of a very busy Team</li> <li>Have real attention to detail with the highest of standards</li> <li>Be adaptable...conscientious and very organised</li> </ul>Any previous experience of working in a Cleaning type role is a plus, but not essential. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts which is captured by our Holiday Heroes' mantra of Attentive Amazing Lovers What we can offer you This is a flexible role that we can help you fit into your life and it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits, including: <ul> <li>Competitive Pension</li> <li>Discounts on Away Resorts Holidays for you and your Family and Friends</li> <li>On Park Discounts</li> <li>Awards and Recognition </li> <li>Team Events</li> <li>Employee Assistance Program</li> </ul>Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work! Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a> . Good Luck!

Accommodation Assistant

About the role Location: THE PIG- on the beach, Studland, Dorset BH19 3AU Salary: £36,000 per annum, (OTE £40,590 per annum including tronc) Hours: 45 hours per week, including weekends As House Manager, you will play a key role in ensuring the smooth operation of the hotel's front-of-house, enhancing guest experiences, and driving revenue growth. You'll oversee daily operations and respond promptly to guest needs. Your leadership will coordinate Reception, Treatments, Grounds, Maintenance, Housekeeping, and Night Porters to deliver exceptional service. This is a hands-on operational role requiring composure under pressure, strong decision-making, and attention to detail. Clear communication and organization will be essential as you lead the team to create memorable guest experiences. Reporting to the Hotel Director and Deputy General Manager, you'll be the first point of contact for guest and staff queries. The role offers clear progression to Deputy General Manager and Hotel Director, and requires confidence in handling Duty Manager shifts and emergency situations. The ideal candidate will have at least three years' experience in hospitality management, with solid knowledge of guest relations and F&amp;B operations. Experience with OPERA or Fidelio systems is preferred. Full training and induction across all hotel areas will be provided. As part of a growing group, this role suits a driven professional eager to take on new challenges and develop within the company. THE PIG is an inspiring, exciting, and fun place to work and in return you can expect something a little different: <ul><li>Staff stays - free B&amp;B.</li><li>35% discount on food, beverages &amp; treatments.</li><li>Meals on duty.</li><li>Annual holiday increase (up to 33 days)</li><li>Take home goods - cost price.</li><li>Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.</li><li>A range of learning &amp; development courses.</li><li>Anniversary vouchers - dinner with wine for 2.</li></ul>To view our full range of perks, visit our 'What we can do for you' section on our career's webpage: jobs.thepighotel.com Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.

Housing Management Coordinator Starting salary £25,838 - £26,645 p/a, Plus brilliant benefits! Permanent , Full Time (37.5 hpw) Scarborough We can't offer a CoS for this role Home, a place where you belong We have fabulous opportunity for you to join our beautiful extra care Community Wellbeing scheme, Webb Ellis Court in the pretty setting of Scalby, Scarborough. We support older people aged 55 with varying care and support needs to live independently in their own home with peace of mind. We offer high quality living in our 63 beautifully designed apartments with a variety of on-site facilities including assistive technology, 24/7 on site wellbeing and care provision, restaurant/ café, hair/beauty salon, cosy communal lounge and picturesque landscaped gardens. It's a real hub within the local community. Brilliant isn't it! What's in it for you? <ul><li> 34 days leave, pro-rated (including bank holidays and a "me day") </li><li> Paid time off for volunteering </li><li> Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) </li><li> Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies </li><li> Career path with development and an excellent training package </li><li> Excellent benefits and rewards including supermarket discounts and travel expenses </li></ul>What you'll do <ul><li>Providing a housing management service to our customers.</li><li>You'll support them to effectively manage their tenancy and rent accounts including housing benefit claims and making sure that these are received on their rent account.</li><li>You'll turn around vacant bed spaces in the scheme quickly so that new customers who need our help can move in, making sure our service achieves maximum occupancy, and that we are health and safety compliant!</li></ul>Why join us This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>You'll be able to work on your own initiative, positively influencing people from all different backgrounds.</li><li>You'll be experienced in providing tenancy and housing support in many different ways including, effectively managing voids, inspecting properties on a daily basis to identify maintenance issues and carrying out health and safety checks.</li><li>Confident in enforcing tenancy conditions and collecting rent and service charges too.</li><li>You'll need an Enhanced DBS check done and we pay for that.</li><li>Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits <ul><li>You'll be providing 24-hour support to our customers</li><li>Working hours for this role will usually be between 8am and 5pm Monday to Friday</li><li>We need you to be flexible to meet their needs, but in return we'll give you the time you need to do the things that matter to you!</li></ul>Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us , find out about us and for help to apply . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul><li>The role of our Client Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be based in the Dartford office.</li><li>Job will be a split role. 2/3 days will be based in Dartford head office. 2/3 days at the clients office in Kensington and Chelsea.</li></ul><ul><li>Act as the main point of contact for escalated calls from Customer Service Agents</li><li>Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress</li><li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised</li><li>Update and provide compliance &amp; repair reports to client</li><li>Call customers to arrange appointments for follow up works</li><li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li><li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li><li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress</li><li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li><li>Attend Contract meetings</li><li>All associated ad-hoc administrative duties</li></ul>The successful candidate will have <ul><li>Previous administrative experience, preferably from a social housing/construction background</li><li>Able to provide a high level of courteous, professional customer service</li><li>Proficient in MS Office, in particular, Outlook and Excel</li><li>Good written and verbal communication skills</li><li>Flexible attitude with strong organisational skills</li></ul>What we can offer you We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include: <ul><li>Competitive salary</li><li>Contributory Pension scheme</li><li>Life assurance</li><li>28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days</li><li>Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer's leave, neonatal leave, IVF, and assisted conception leave.</li></ul>In addition, the role offers: <ul><li>Sureserve Benefits Hub, accessing over 1000's retail discounts</li><li>Virtual GP service, 24/7, 365 days, available for employees and your immediate family</li><li>Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family</li><li>Bike2Work scheme</li></ul><ul><li>Home &amp; Electronics - salary sacrifice purchase scheme</li></ul>Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status Reasonable adjustments As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Pre-employment checks Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks Business Sureserve Compliance South Locations Greenwich Yearly salary £26,000 - £32,000 Employment type Full-time

Client Resident Liaison Officer - Social Housing

The Vacancy House Manager - Retirement Living Location: Haydn Court estate in Southend on Sea, Essex Hours: 35 hours per week (Monday to Friday, all year round) Salary: £26,317.20 ACTUAL per year plus benefits and bonus We do not currently offer sponsorship - applicants must have the right to work in the UK. Make a Difference Every Day Are you passionate about delivering exceptional customer service? Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation? McCarthy Stone, the UK's leading retirement living provider, is looking for a House Manager to lead our welcoming estate in Haydn Court, Southend on Sea, Essex Why Work with McCarthy Stone? We offer a rewarding role with a range of employee benefits, including: <ul> <li>Group personal pension and life assurance</li> <li>Employee Assistance Programme</li> <li>Flexible working hours</li> <li>Work in beautiful surroundings</li> <li>Generous annual leave (25 days, rising to 28 days) plus bank holidays</li> <li>Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)</li></ul>Role Overview - House Manager As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents. Key responsibilities include: <ul> <li>Welcoming new homeowners and helping them settle into their new homes</li> <li>Providing a front-of-house service and engaging warmly with all visitors</li> <li>Being the first point of contact for residents and offering assistance, guidance, or support</li> <li>Managing supplier relationships to ensure smooth day-to-day operations</li> <li>Acting as the face of McCarthy Stone for homeowners' families and friends</li> <li>Handling resident concerns with sensitivity, confidentiality, and respect</li> <li>Overseeing estate management, including communal areas, gardens, and grounds</li> <li>Supporting the development of a strong community through organising social events and regular resident meetings</li> <li>Ensuring compliance with all Health and Safety requirements</li></ul>About You - What We're Looking For We're looking for someone who: <ul> <li>Has excellent communication skills and a proactive attitude</li> <li>Has previous experience in a customer-facing or service management role</li> <li>Demonstrates professionalism and a commitment to high-quality service</li> <li>Enjoys variety and takes initiative in a busy environment</li> <li>Can solve problems effectively and remain calm under pressure</li> <li>Is comfortable using Microsoft Word, Outlook, and other basic digital tools</li> <li>Has an awareness of basic Health and Safety (training will be provided)</li> <li>Holds or is willing to obtain first aid qualifications (training provided)</li></ul>Training &amp; Development You'll receive full support and professional training through our in-house development programmes, which include: <ul> <li>First Aid certification</li> <li>Dementia Friends training</li> <li>Workplace safety courses</li> <li>Ongoing development and progression support</li></ul>Apply Now If you're looking for a meaningful part-time role that combines responsibility, variety, and community impact - we'd love to hear from you. Applications are reviewed as soon as they're received. We may appoint before the closing date, so early application is encouraged. Please note: McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds. We do not currently offer sponsorship - applicants must have the right to work in the UK. #LI-GM1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Finders Keepers are a leading letting agency across Oxfordshire with a dedication to professionalism and quality service within the property industry. An exciting opportunity has arisen for a Tenancy Co-ordinator to join our team in Abingdon. Main Purpose of the Job To be responsible for all administrative aspects of the letting process. Key responsibilities: <ul> <li>Process tenancy applications and produce all tenancy agreements and associated paperwork ensuring a high degree of accuracy</li> <li>Plan and process tenancy renewals</li> <li>Monitor and progress references as required</li> <li>Liaise with colleagues, clients and tenants when required</li> <li>Provide administrative support to the letting and property management teams when required</li> <li>Coordinate and participate in meetings with the letting and property management teams</li> <li>Negotiate tenancy renewals with landlords and tenants</li> <li>Assist in the collection of funds for all first accounts, invoices, rent and adhoc payments from landlords and tenants</li> <li>Handle changes to tenancy agreements</li> <li>Register new deposits for protection and administer deposit refunds</li> <li>Assisting office teams with all aspects of compliance</li> </ul>Skills and Experience Required: <ul> <li>Minimum two years administrative experience in similar industry or legal background</li> <li>Excellent attention to detail</li> <li>High levels of accuracy and a keen eye for detail</li> <li>Proven planning and organisational skills</li> <li>Ability to communicate effectively with people at all levels</li> <li>Excellent written and verbal communication skills</li> <li>Ability to demonstrate initiative and self-motivation</li> <li>A positive &amp; 'can-do' attitude</li> <li>Clean manual driving licence</li> </ul>Benefits: <ul> <li>Competitive salary package</li> <li>Comprehensive induction and training programme</li> <li>Opportunities for career progression</li> <li>Work from home scheme</li> <li>Industry recognised training support</li> <li>Professional qualification</li> <li>Long service awards</li> <li>Sabbatical available (after 10 years service)</li> <li>Employee assistance programme</li> <li>Internal referral opportunities</li> <li>Great work life balance</li> </ul> If this sounds like the role for you please apply or for further information visit our website. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. EA06501

Tenancy Coordinator

At Heckfield we prepare food and drink that celebrates simplicity, the seasons, and a sense of place. When the sun sets, the Moon bar and House comes to life. With drinks and infusions made with the freshest ingredients, the house is the most intimate of meeting places. We also celebrate anything that comes from our land as well as a strong zero-waste drive to send our team and our guests on a journey of educations and discovery. We are currently looking for an Assistant House Manager to join our House Team. Position responsibilities include but are not limited to: <ul> <li>Manage and co-ordinate the day-to-day house operations.</li> <li>Check Booking Sheets for confirmed and unconfirmed lunch and dinner shift to ensure all guest requests are met.</li> <li>Ensure house and bars are set-up and closed to the required standard.</li> <li>Inspect any deliveries to ensure stock is present, correct and undamaged.</li> <li>Interact with guests to obtain feedback on product quality and service levels. </li> <li>Respond to and handle guest problems and complaints. </li> <li>Check menus daily with the Kitchen and ensure those in circulation are correct, along with correct allergen information.</li> <li>Train, nurture and inspire the team by being positive and forward thinking.</li> <li>Hosting informative shift briefings and menu meetings.</li></ul>Benefits: Salary £35,227.50 PA <ul> <li>Tronc (Allocation for 2025 was £7,800+ per annum / per person based on full time hours) after probation is passed</li> </ul> <ul> <li>Increased holiday allowance</li> </ul> <ul> <li>Vitality healthcare cover</li> </ul> <ul> <li>Employee assistance programme</li> </ul> <ul> <li>Life assurance scheme (from day one, covering up to 2x your annual salary)</li> </ul> <ul> <li>50% F&amp;B discount when dining in our restaurants</li> </ul> <ul> <li>Company sick pay</li> </ul> <ul> <li>Enhanced maternity pay</li> </ul> <ul> <li>Enhanced paternity pay</li> </ul> <ul> <li>Recruit a Friend bonus (£1000)</li> </ul> <ul> <li>Monthly employee recognition scheme</li> </ul> <ul> <li>Annual employee parties</li> </ul> <ul> <li>Free staff meals</li> </ul> <ul> <li>Daily briefings with the team, including food tasting - opportunities to work with the Home Farm</li> </ul> <ul> <li>50% discount on Wildsmith Skin products</li> </ul> <ul> <li>Heckfield Plus - online discounts</li> </ul> <ul> <li>New baby gift</li> </ul> <ul> <li>Christmas gift</li> </ul>At Heckfield we pride ourselves on providing training, development and a chance to progress within the company. If you would like to work in a collaborative and creative environment, please apply now.

Assistant House Manager

Housing Management Coordinator Pay £13.21 per hour (£25,838 per annum) and great benefits including Health Cash Plan Permanent, full time (37.5 hpw), Monday to Friday 9am to 5pm St Austell, Cornwall We can't offer a CoS for this role Home, a place where you belong This is a great opportunity to join our team here in Eastbourne Road, St Austell, Cornwall. You'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation! What you'll do <ul><li>Work with customers from Adult Social Care</li><li>Make sure that our customers properties are homes they can be proud of, involving them in their tenancies</li><li>Help with housing benefit claims so rent accounts stay on track.</li><li>When needed, you issue and sign warning letters or notices and sometimes attend court.</li><li>Get rooms ready for the next customer quickly, turning around vacant spaces so they're safe, clean and welcoming.</li><li>Keep everything compliant with health and safety and make sure maintenance standards are met</li></ul>Why join us This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>Experience in managing a housing management caseload and overseeing landlord and housing management duties</li><li>Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.</li><li>Able to take on a lead role within the team, offering guidance and support to your colleagues</li><li>The ability to work on your own initiative, positively influencing people from all different backgrounds.</li><li>Confident working collaboratively with colleagues in other parts of the business as well as with external partners</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits <ul><li>You will work Monday to Friday 9am -5pm.</li><li>Based at our service in St Austell where you will predominately work</li><li>Able to use technology for making benefit claims and doing tenancy signs ups</li><li>If you need to work at another service, you will need a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>You'll need an Enhanced DBS, we pay for it.</li></ul>What's in it for you? <ul><li>34 days leave, pro-rated (including bank holidays and a "me day")</li><li>Paid time off for volunteering</li><li>Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)</li><li>Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies</li><li>Career path with development and an excellent training package</li><li>Excellent benefits and rewards including supermarket discounts and travel expenses</li></ul>Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a> South West Supported Portfolio 4

Housing Management Coordinator Salary £25,838 per annum and great benefits including Health Cash Plan Permanent, full time (37.5 hpw), Monday to Friday, hybrid working Darlington We can't offer a CoS for this role Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Darlington STEP. As our Housing and Property Guru, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation! What's in it for you? <ul><li> 34 days leave, pro-rated (including bank holidays and a "me day") </li><li> Paid time off for volunteering </li><li> Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) </li><li> Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies </li><li> Career path with development and an excellent training package </li><li> Excellent benefits and rewards including supermarket discounts and travel expenses </li></ul>What you'll do <ul><li>Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.</li><li>Help our customers (Mental Health and/or complex needs) with housing benefit claims, making sure that these are received on their rent account.</li><li>Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.</li><li>Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales.</li><li>Ensuring we are health and safety compliant and that maintenance standards are met.</li></ul>Why join us This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>Experience in managing a housing management caseload and overseeing landlord and housing management duties</li><li>Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.</li><li>Able to take on a lead role within the team, offering guidance and support to your colleagues</li><li>A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative.</li><li>Confident working collaboratively with colleagues in other parts of the business as well as with external partners</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits <ul><li>Monday to Friday 9am-5pm</li><li>Based at our supported properties in Darlington you'll spend your time travelling around the properties in Darlington. Hybrid working between home and supported services.</li><li>Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,</li><li>To get from A to B, you'll need a valid driving licence and a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>You'll need an Enhanced DBS check done and we pay for that.</li></ul>Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator Pay £13.21 per hour (£25,838 per annum [pro rata]) great benefits including Health Cash Plan Permanent, Part time (25 hpw),Flexible working pattern Hartlepool, Gainford House We can't offer a CoS for this role Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Gainford House. As our Housing and Property specialist, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them live independently within our beautiful, purpose-built building What's in it for you? <ul><li> 34 days leave, pro-rated (including bank holidays and a "me day") </li><li> Paid time off for volunteering </li><li> Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) </li><li> Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies </li><li> Career path with development and an excellent training package </li><li> Excellent benefits and rewards including supermarket discounts and travel expenses </li></ul>What you'll do <ul><li>Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.</li><li>Help our customers with housing benefit claims, making sure that these are received on their rent account.</li><li>Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.</li><li>Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales.</li><li>Ensuring we are health and safety compliant and that maintenance standards are met.</li><li>Our customers have Learning Disabilities and Autism</li></ul>Why join us This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>Experience in managing a housing management caseload and overseeing landlord and housing management duties</li><li>Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.</li><li>Able to take on a lead role within the team, offering guidance and support to your colleagues</li><li>A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative.</li><li>Confident working collaboratively with colleagues in other parts of the business as well as with external partners</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits <ul><li>Flexible working hours (we're open to agreeing a work pattern with you, but this will be between 9am-5pm Monday-Friday)</li><li>Based at our service in Hartlepool you'll spend your time predominantly at Gainford House</li><li>Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,</li><li>To get from A to B, you'll need a valid driving licence and a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>You'll need an Enhanced DBS check done and we pay for that.</li></ul>Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

We are Absolute Collagen, the Original Collagen Specialists and one of the top 100 certified great places to work! Come and join us in a world of limitless potential, where absolute possibilities become extraordinary realities. Our values underpin our essence as an Absoluter; Authenticity, Collaboration, Entrepreneurial and Responsibility at our core. We recruit talented people from a diverse range of backgrounds and cultures, providing equality and inclusivity for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We champion bringing your true self to work. Together, we embrace the unknown, tackle challenges head-on, and create a future filled with endless opportunities. MAIN PURPOSE OF THE ROLE To act as the liaison between AC and Absoluters. Be the voice, tone, and moderator of the AC brand through the community, both online and in-person. KEY RESPONSIBILITIES AND TASKS Develop and continually optimise the community content plan <ul><li><ul><li>Use data and insight to form the plan - eg types of content, best time of day/day of week, the right face of AC depending on the message (AC, Maxine, Absoluters)</li><li>Report on KPIs on a monthly basis, specifically community growth, monthly active users, number of likes, comments and posts from Absoluters &amp; community sentiment</li><li>Apply best practice principles (Facebook) to optimise KPIs</li><li>Continually test and learn to optimise content performance </li><li>Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.</li><li>Organize and participate in events to build community and boost brand awareness</li><li>Align with the marketing and customer strategy</li></ul></li></ul>Be the voice of the customer <ul><li>Be the first point of contact for Absoluters</li><li>Engage with the online community and respond to comments and requests, in a timely manner</li><li>Build relationships with customers &amp; leverage our Absoluter advocates to promote the brand (inc. gathering reviews, photos, videos)</li><li>Show empathy, active listening skills and address customer concerns to promote favorable impressions of AC<ul><li>Do what you can to retain customers, using the retention toolkit and other methods</li></ul></li><li>Relay community feedback to relevant internal stakeholders regarding marketing initiatives, product etc</li></ul>Development &amp; best practice <ul><li><ul><li>Keep abreast of latest platform developments (Facebook) and proactively recommend ways to leverage to optimise KPIs</li><li>Identify and complete courses, events or relevant industry workshops to develop your skills and content plan</li></ul></li></ul>What we're looking for <ul><li>Previous experience in a similar role</li><li>Confident using various Social media platforms</li><li>Highly organised, with a strong attention to detail and the ability to prioritise effectively</li><li>Professional, approachable and customer focussed</li><li>Willing to be flexible with working hours </li></ul>

Community Manager

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul><li>The role of our Client Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be based in the Dartford office.</li></ul><ul><li>Act as the main point of contact for escalated calls from Customer Service Agents</li><li>Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress</li><li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised</li><li>Update and provide compliance &amp; repair reports to client</li><li>Call customers to arrange appointments for follow up works</li><li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li><li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li><li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress</li><li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li><li>Attend Contract meetings</li><li>All associated ad-hoc administrative duties</li></ul>The successful candidate will have <ul><li>Previous administrative experience, preferably from a social housing/construction background</li><li>Able to provide a high level of courteous, professional customer service</li><li>Proficient in MS Office, in particular, Outlook and Excel</li><li>Good written and verbal communication skills</li><li>Flexible attitude with strong organisational skills</li></ul>What we can offer you We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include: <ul><li>Competitive salary</li><li>Contributory Pension scheme</li><li>Life assurance</li><li>28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days</li><li>Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer's leave, neonatal leave, IVF, and assisted conception leave.</li></ul>In addition, the role offers: <ul><li>Sureserve Benefits Hub, accessing over 1000's retail discounts</li><li>Virtual GP service, 24/7, 365 days, available for employees and your immediate family</li><li>Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family</li><li>Bike2Work scheme</li></ul><ul><li>Home &amp; Electronics - salary sacrifice purchase scheme</li></ul>Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status Reasonable adjustments As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Pre-employment checks Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks Business Sureserve Compliance South Locations Dartford, Kent Yearly salary £26,000 - £32,000 Employment type Full-time

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a community that cares about you! More about your role As a Home Ownership Officer you will be part of a team who are responsible for providing expert support and advice to colleagues in our Communities teams who deliver front line housing management, ensuring we are managing blocks and estates according to leases and agreements, and ensuring contractor services meet compliance and health &amp; safety standards. You will also work with colleagues from RMG, again supporting them in their service delivery over a portfolio of homeownership and leasehold stock they manage on our behalf. Some travel will be required to visit sites for meetings with customers, contractors, or stakeholders. You will also work with other internal teams such as property sales, finance, and compliance. Collaborating with colleagues and third-party managing agents, you help ensure high service levels and consistent customer experiences. You must be able to interpret leases, transfers and other property related documentation, understand legislative requirements, and stay informed about changes in legislation and industry standards. Additionally, you'll engage with customers through groups and initiatives, contribute to service improvements, and consistently meet service standards as an active team member. More About you Essential Criteria: <ul> <li>Experience working in housing/leasehold management</li> <li>Knowledge and understanding of current housing legislation and/or experience working with complex housing related legal documentation</li> </ul>You need strong written and verbal communication skills, with a focus on clear, plain English. A solid understanding of legislation related to leaseholders and freeholders is essential, along with excellent IT skills. Experience in leasehold and freehold housing management or a related field is required. Ideally, you should also understand the importance of customer feedback, be able to analyse and interpret information effectively, and have knowledge of data protection, GDPR, and the value of maintaining high-quality data. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> <li>Pension with matched contributions up to 7% </li> <li>Excellent holiday package - 35 days annual leave (including bank holidays) with the option to buy or sell leave </li> <li>Cashback plan for healthcare costs - up to £500 saving per year </li> <li>A bonus scheme for all colleagues at 2% </li> <li>Training and development </li> <li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li> </ul>

114 Housing / Neighbourhood management Full Time Jobs