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Our benefits You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council About the role This role is part of a high demanding frontline Housing Options Service that is responsible for providing timely housing advice to customers on a range of housing enquiries relating to preventing and relieving homelessness across West Northamptonshire This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. It is also a regulated activity and will be subject to a Children and Adults Barred List check. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. What will you be doing? You will work collaboratively with households at risk of homelessness to remove any barriers to their rehousing, review and update their personalised housing plan and minimise any stay in temporary accommodation. You will assess if applicants are homeless, eligible for assistance, in priority need, and have a local connection with West Northamptonshire. Where appropriate, you will also consider if they are intentionally homeless. You will issue legally compliant letters, referencing relevant guidance and case-law, and detailing the reasons for your decision. About you You are a high achiever who relishes a challenge. You are aware of and can actively work with local support agencies, health, and social services to ensure that we have sustainable and strong outcomes for families and vulnerable adults. You have an organised approach to your work, making methodical and appropriate enquiries to confirm eligibility for housing assistance, homelessness, and priority need. To meet the requirements of this challenging and exciting role, you will: <ul><li>Be able to work in a fast-paced, demanding, front-line, people-focused service.</li><li>Have excellent negotiating and advocacy skills.</li><li>Have a strong understanding of the Homelessness Reduction Act and the duties it places on housing authorities.</li><li>Have previous experience of working in this or a similar role.</li><li>Be able to understand, interpret and apply statutory legislation and related case-law.</li><li>Be organised and methodical with an interest in housing and homelessness, a strong team ethos and a desire to make a positive difference.</li></ul>Want to know more or chat about our flexible and hybrid working? Please email our Housing Options Team Leader- <a href="mailto:Abigail.Showunmi@westnorthants.gov.uk" target="_blank">Abigail.Showunmi@westnorthants.gov.uk</a> About us At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us . If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support. West Northants Council, where careers thrive. Attached documents: <ul> <li> JD PS Housing Options Officer V2 AT.pdf </li> </ul>

Housing Options Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join the team at our Trelawny House development in Falmouth,Cornwall. Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: £18,798 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Have you ever thought that you might make a good Housing Management Officer and have a range of skills that might transfer to this vital housing role. Well, this might be a great opportunity for you. Housing Management Services have an exciting opportunity to join the team as a Housing Management Officer on a permanent basis. About the role: As a Housing Management Officer, you will work as part of an area as well as a city-wide team in managing a patch of council housing and will make a positive difference to the lives of our tenants and the community. The role involves all aspects of housing management, including tenancy sign ups and management, income collection- rent and arrears collection, anti-social behaviour management, homeless prevention and financial inclusion. A key focus is on the provision of a responsive and sensitive service to our residents, to ensure they maintain successful tenancies. This will include the ability to work closely with residents, families and a diverse range of partner agencies. This is a frequently changing and fast paced role. Key skills and experience required Previous Housing related experience is required for this role. Above all in this role we are looking for applicants with; <ul> <li>A can do and positive attitude, that are hardworking and able to demonstrate resilience.</li> <li>Drive, determination and flexibility to adapt and deliver continual improvements for your tenants and communities in a creative way.</li> <li>Effective communication, negotiation and interpersonal skills to enable you to resolve conflict and find solutions to complex issues across a range of partners, customers and stakeholders (some of whom may be vulnerable)</li> <li>Effective customer service skills that will allow you to get to the heart of issues and deal with them sensitively, professionally and courteously.</li> <li>Excellent ICT skills</li> <li>Have the ability to work on your own initiative as well as working well as part of a team is essential.</li> </ul>If this sounds like you, we look forward to receiving your application. As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it. If you are an internal candidate interested in applying for this job as a secondment opportunity, please discuss with your current line manager before submitting your application. Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team. City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service. The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health &amp; Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning &amp; Development. In addition we also offer a growing range of discounts, rewards and savings. For further information or an informal discussion please contact: Charlotte Stokes <a href="mailto:charlotte.stokes@york.gov.uk" target="_blank">charlotte.stokes@york.gov.uk</a> 01904 551261 Emma Thorpe <a href="mailto:emma.thorpe@york.gov.uk" target="_blank">emma.thorpe@york.gov.uk</a> 01904 551277 Closing date: Sunday 1 February 2026 at 12 midnight Interview date: W/C 9th February 2026

Housing Management Officer

Accommodation Assistant Start your career at Dalata Hotel Group! We are looking for team members to join us on an exciting journey. You will receive training through our Dalata Academy to help you learn important skills. You will also meet experienced team members who can help you grow. At Dalata, we believe in promoting from within. If you work hard, you can have new opportunities in the future. Join us and be part of a friendly team! Benefits <ul> <li>Free employee meals on duty</li> <li>50% Off F&amp;B in all properties</li> <li>€/£60 employee rate on rooms for all Dalata-owned hotels</li> <li>30% off Friends &amp; Family rate</li> <li>Extra AL day for every year worked (5 days to a maximum of 5 days)</li> <li>Employee Assistance Programme.</li> <li>Cycle to Work Scheme/Transport Schemes</li> <li>Pension access (Ask your HR Manager for local pension information)</li> <li>Development Opportunities through our Dalata Academy- support your career journey</li> <li>Staff Appreciation Initiatives, fun team-building activities and regular charity events</li> </ul>Your Job: <ul> <li>Ensure that all rooms and common areas are cleaned to the Dalata standard.</li> <li>Point out anything that needs fixing.</li> <li>Be ready to help in other departments.</li> </ul>What You'll Need: <ul> <li>Having experience in cleaning and housekeeping is good, but it is not needed.</li> <li>Friendly with customers</li> <li>Pay attention to details.</li> </ul>About Us Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany &amp; the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. Apply for this job

Accommodation Assistant

Accommodation Office, Residential Services - FICS This full-time post is available immediately on a permanent term basis. This role offers the opportunity for hybrid working - some time on campus and some from home but as a customer facing service, we need to maintain a presence on campus throughout the year and postholder will need to work on campus for us to achieve this. In order to meet the needs of our students there will be periods throughout the year when homeworking is not feasible. Summary of the role As part of Residential Services, the Accommodation Office are a key customer-facing team; providing information and advice to prospective and current students regarding their accommodation at the University of Exeter. We process all applications for approximately 6,500 University-owned, managed or approved partner bedspaces, including allocating and issuing contracts, as well as providing guidance on private sector options. You will undertake all tasks related to ensuring we maximise occupancy levels within our accommodation. The role will involve the processing of accommodation applications: reviewing applications, allocating to available bedspaces in line with our allocations procedures, sending out offers and ensuring that all residents are issued with an accommodation contract. You will also administer any amendments to contracts such as moving students between rooms and terminating tenancies. You will liaise with other internal and external stakeholders to ensure that our students receive an efficient service and that our accommodation provision meets the requirements of the contract and the Student Accommodation Code. You will need to develop a wide knowledge of the university's accommodation options available so that you can promote university accommodation to students and their families both in person at prospective student events, and virtually via online events and written enquiries, in a professional way. You will also need to be able to give advice to enquirers who may need to find housing in the city and be able to offer them guidance on seeking their accommodation. Attention to detail, accuracy and a high standard in both written and oral communications are essential requirements for the role, as you will routinely meet with students in person, speak with them on the telephone and answer written enquiries. About you We seek someone who has strong administration skills and is able to deliver a positive student experience. You will also need to be a good communicator, be a problem solver and have experience of being an effective member of a team working on tasks. You will play your part in maintaining a positive team culture. You will need to be passionate about delivering an outstanding customer service experience, along with possessing the ability to deal with student issues tactfully, sensitively and with total confidentiality. The ideal candidate will have previous experience in a student housing role. Please ensure you read the Job Description and Person Specification for full details of this role. The University of Exeter We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes. Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world's most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework). We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research - Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City We are proud signatories of the Armed Forces Covenant and welcome applications from service people. Our Equality, Diversity and Inclusion Commitment We are committed to ensuring reasonable adjustments are available for interviews and workplaces. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Benefits We offer some fantastic benefits including: <ul> <li>39 days leave per year</li> <li>options for flexible working</li> <li>numerous discounts at leading retailers</li> <li>onsite gyms on all of our campus' and a cycle to work scheme</li> <li>sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy</li> <li>stunning campus environments in Exeter and Cornwall, in the beautiful South West of England</li> </ul>Further information Please contact Helen Whyte, <a href="mailto:h.c.whyte@exeter.ac.uk" target="_blank">h.c.whyte@exeter.ac.uk</a> or (01392) 723444.

Accommodation Coordinator

The Vacancy Resident Liaison Officer - Hammersmith &amp; Fulham (Responsive Repairs) Company: WPS Salary: Competitive, based on experience WPS is seeking a proactive Resident Liaison Officer (RLO) to join our team supporting responsive maintenance services across Hammersmith and Fulham. This fast-paced role focuses on providing excellent communication, customer care, and real-time support to residents experiencing day-to-day repair issues. Key Responsibilities Act as the first point of contact for residents regarding responsive repair queries Manage real-time updates, repair appointments, and access requirements Communicate clearly with residents, operatives, and supervisors to ensure timely completion of works Handle urgent concerns and complaints with empathy, professionalism, and a solutions-focused approach Maintain accurate records, update internal systems, and support compliance processes Assist vulnerable residents by ensuring they are fully supported throughout the repair process Ideal Candidate • Experience working in responsive repairs or a similar customer-facing role within social housing • Strong communication, organisation, and problem-solving skills • Ability to stay calm and efficient in a fast-paced, reactive environment • Works well both independently and within a team • Full UK driving licence (essential for travel between sites) • Understanding of social housing, resident needs, and effective service delivery Why Join Us? • Join a supportive, growing team improving daily services for residents • Make a real impact by helping tenants feel safe, informed, and valued • Competitive salary and opportunities for long-term career development Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

**Important notice** In line with our redeployment policy, we'll prioritise applications from National Trust employees who are under formal notice of redundancy. At the National Trust, we care for places of beauty, nature and history - for everyone, for ever. Our residential properties are part of that story, and we're looking for someone who shares our passion for people and places to help us manage them with care, creativity and professionalism. This is a part time role offering 18.5 hours a week, we're open to discuss how these hours would suit the best candidate. The Welsh translation of this advert is available in the attached documents. What it's like to work here As a Lettings Officer, you'll play a vital part in the management of our residential let estate. You'll support the specification, refurbishment, letting and ongoing management of residential properties, helping us achieve sustainable standards and deliver a high-quality service to tenants and stakeholders. What you'll be doing You'll work closely with the Wales Lettings Manager and other property professionals to maintain accurate tenancy and building condition data, identify opportunities for income generation, and contribute to estate planning. You'll also help coach and support teams locally, sharing your expertise to build capability and raise the Trust's profile. This is a role where your knowledge and enthusiasm will help bring places to life - not just for those who live in them, but for the communities around them. You'll be someone who thinks creatively, acts responsibly, and works with purpose - helping us make a lasting difference. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: • experince in property lettings management • proven experince in delivering great customer service and communicating • an awareness of compliance and legal obligations within lettings management • experince in maintaining databases • demonstrable experince in building good stakeholder relations Criteria for all other applicants: • accreditation from Rent Smart Wales, ARLA (or be working towards it), or similar professional recognition • demonstrable experience in residential lettings and property management • a good understanding of refurbishment, legislation, and the local lettings market • strong analytical and data management skills • excellent communication and relationship-building abilities • a collaborative, proactive approach and a passion for delivering great service The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places

Lettings Officer

AHS, a distinguished real estate company, is in search of a highly skilled and experienced Head Butler (House Manager) to lead our team in providing exceptional service and management of exclusive properties. In this pivotal role, you will be responsible for the comprehensive oversight of household operations, ensuring that all functions run smoothly while delivering exemplary service to our esteemed clientele. Your expertise will help create a warm, welcoming environment for residents and guests alike. Responsibilities <ul><ol> <li>Household Management:</li> <ul> <li>Supervise and manage household staff, including hiring, training, and scheduling.</li> <li>Oversee the maintenance and upkeep of the property, ensuring it is always in pristine condition.</li> <li>Manage household budgets and expenses, including tracking and reporting.</li> <li>Coordinate with external service providers (e.g., cleaners, maintenance workers).</li> </ul> <li>Personal Assistance:</li> <ul> <li>Provide personalized service to the principals, anticipating their needs and preferences.</li> <li>Assist with wardrobe management, including packing and unpacking for travel.</li> <li>Handle personal errands and tasks as required.</li> </ul> <li>Travel Coordination:</li> <ul> <li>Plan and organize travel itineraries, including flights, accommodations, and transportation.</li> <li>Ensure all travel arrangements are seamless and meet the principals' expectations.</li> <li>Accompany the principals on trips, providing support and ensuring their comfort.</li> </ul> <li>Event Planning:</li> <ul> <li>Organize and manage private events and gatherings, including coordinating with vendors and staff.</li> <li>Ensure events run smoothly and meet the principals' standards.</li> </ul> <li>Security and Confidentiality:</li> <ul> <li>Maintain the highest level of confidentiality and discretion in all matters.</li> <li>Ensure the security of the household and principals, including managing security systems and protocols.</li> </ul> </ol></ul>Requirements <ul> <li>Proven experience as a Head Butler, House Manager, or in a similar high-level household management role</li> <li>In-depth knowledge of service etiquette, household management, and maintenance tasks</li> <li>Strong leadership and team management skills</li> <li>Exceptional organizational and multitasking abilities</li> <li>Excellent communication and interpersonal skills, with a focus on customer service</li> <li>Flexibility to work irregular hours, including weekends and holidays</li> <li>Proficiency with household management software and technology</li> <li>Valid driver's license</li> </ul>

Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover our work primarily in South London, but potentially some travel across Kent, Surrey and West Sussex . You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel you must have your own vehicle and valid driving license. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information What We Offer: If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Housing Options Officer Ref: RNR002929-2 Salary: £33,143 p.a. plus benefits 37 hours per week 1 year Fixed term contract Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you. Following the implementation of The Homelessness Reduction Act it is an exciting time to work within our Housing Options team. If you are an energetic and enthusiastic person that embraces change positively and wishes to make a difference to people's lives and have a positive impact, then we want to hear from you. You must be an excellent team player who can work in a high-pressured, constantly changing environment, and conduct yourself with professionalism and empathy. Your next role You will interview and case manage people in housing need, giving high quality advice and assistance and dealing tactfully and sympathetically with applicants in frequently stressful circumstances. As a Housing Options Officer, you will also ensure that customers are aware of their legal rights and liaise with housing providers and other agencies, including Citizen's Advice, The Courts, Police and Probation and Social Services to find positive outcomes for your customers. This post provides an excellent opportunity to work alongside dedicated officers providing housing advice and assistance to customers who are experiencing or are at risk of domestic abuse. Knowledge of housing law and homelessness legislation would be beneficial but not essential as full training will be provided. You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customer-facing role"). You will be subject to an enhanced Disclosure and Barring Service Check Your next package Please see our Rewards and Benefits offer for more details. As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance. For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, re-vitalised Swindon together. And you'll be proud to say it was made better with you. Please see our Vision and Values page for more details and our new Swindon Plan. Your next steps Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply. Previous applicants need not apply. For further information about the role, please contact Vikki Castle, Housing Options Manager, at <a href="mailto:vcastle@swindon.gov.uk" target="_blank">vcastle@swindon.gov.uk</a> Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you. As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality &amp; inclusion. If you are experiencing technical issues submitting your application, please email <a href="mailto:resourcing@swindon.gov.uk" target="_blank">resourcing@swindon.gov.uk</a> Closing date: 26 January 2026 Interview date: 2 February 2026

We are looking for an experienced Neighbourhood Housing Officer (on a 12 month FTC) to join our fantastic Neighbourhood Team! Be the driving force behind great neighbourhoods - supporting residents, resolving issues, and delivering an exceptional customer experience! We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes. A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits. Please note, this role is on a 12 month FTC. Requirements Outline of key responsibilities... <ul><li>In this role, you'll be a key player in managing and addressing tenancy and estate management challenges, collaborating with a dedicated team. You'll oversee a caseload within a specific geographic area, taking responsibility for each case until a solution is fully reached</li><li>As the first point of contact for the Neighbourhood and Estate team, you'll handle inquiries via phone, email, and in person. You'll connect with other teams when needed to ensure that customer queries are addressed quickly and in line with our service standards and KPIs</li><li>Your proactive nature will help you investigate any potential breaches of tenancy conditions, ensuring appropriate actions are taken to resolve issues. This includes serving Notices of Seeking Possession, gathering evidence, recommending injunctions or legal actions, and attending court hearings</li><li>You'll also handle all tenancy and neighbourhood processes, including administration, while adhering to statutory timelines, policies, and procedures for mutual exchanges, successions, management transfers, settling-in visits, welfare visits, tenancy changes, notices, and more</li><li>By taking a swift and victim-centred approach to reports of anti-social behaviour, you'll work to understand the issues affecting our communities and their root causes. Your proactive efforts will help resolve and prevent anti-social behaviour (ASB) in collaboration with the Tenancy Enforcement Team Leader, providing guidance and determining when escalation is necessary</li></ul>We are looking for someone who has... <ul><li>Experience in providing excellent customer service, whether it's through phone calls, face-to-face interactions, or emails, ideally in a housing setting</li><li>An understanding of the current laws related to housing, especially landlord and tenant regulations within the realm of social housing</li><li>Self-motivated, capable of working independently while effectively planning their workload and achieving performance goals</li><li>Strong negotiation skills are essential, as you'll be handling challenging situations and working towards positive outcomes for our customers</li><li>Additionally, a valid driving license is required, as you'll need to travel between sites and conduct visits when needed</li></ul>Benefits In return, we are offering... <ul><li>An annual salary of £35,932.59 plus a car allowance of £1,545 per annum</li><li>We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds</li><li>Flexible working around a 37 hour week</li><li>Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year</li><li>Pension - between 7% - 12% dependant on individual contribution</li><li>Life assurance - a payment of X3 your salary.</li><li>Annual Flu Jab - provided each winter to all employees.</li><li>Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points</li><li>Competitive medical cashback plan</li></ul>"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay." Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.

Neighbourhood Housing Officer

Are you passionate about making a positive impact on resident's lives? Do you have excellent communication and problem-solving skills? We are looking for a Housing Options Officer to help provide an effective and proactive homeless prevention and relief service, ensuring outstanding customer service and service delivery standards are achieved and providing a critical source of support for local people seeking help with their housing needs. The Role You will work as part of the wider Housing Services service area. This role is responsible for providing comprehensive housing information, advice, and assistance to the public in order to prevent or delay homelessness and to promote local housing options. You will also assess homeless applications advising applicants of their options and ensure they receive appropriate information and, where necessary, are signposted to other useful sources of help. Who we're looking for: <ul><li>Experience in Housing options within a local authority or Registered Provider setting. </li><li>Experience of housing advice and casework. </li><li>Experience of working with external agencies to deliver successful outcomes.</li><li>Ability to deal with complex cases through multi-agency working. </li><li>People skills with the ability to communicate well with customers, Councillors, and external agencies. </li><li>Able to interpret policy, procedures, and strategies in relation to Housing Needs. </li><li>Self-sufficient in the use of databases and MS Office products and the use of CRM (Customer Relationship Management Systems. </li><li>Able to write accurate and clear correspondence and reports. </li><li>Able to plan and prioritise when under pressure. </li><li>Ability and commitment to working with individuals and groups to problem solve and achieve positive service outcomes. </li><li>Able to innovate by both conceiving and implementing new services or improvements to existing services. </li><li>Pragmatic, creative, and flexible approach to problem solving and committed to taking initiative and achieving practical solutions. </li><li>An understanding of local government services and functions and the major issues facing local government.</li><li>Experience of working with Elected Members and of dealing with politically sensitive issues.</li></ul>What we offer When you join us your expertise, skills and experience will be valued, and your career development will be our priority. We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference. We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable. We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop. We are conveniently located close to Oxted Station and have some on-site parking. In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme. Please visit our website for more information about working for us <a href="http://www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a> and download our Working for Tandridge guide. Diversity statement At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do, and good practice is embedded in the Council's culture and services. We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act. Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Want to know more? If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we would love to hear from you. If you would like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail David Wilcox at <a href="mailto:dwilcox@tandridge.gov.uk" target="_blank">dwilcox@tandridge.gov.uk</a> Local Government Reorganisation Surrey is part of the government's plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. Although this may lead to some uncertainty for anyone considering a role with us, we need to continue to provide services. When local government is reorganised, most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc. Find out more about what local government reorganisation means for us. Salary range <ul><li>£30,000 - £35,000 per year</li></ul>

The Vacancy Fulltime: 37hrs per week - Fixed Term Contract (6 Months) Proposed Interview Date: TBC We have an exciting opportunity for a Neighbourhood Officer to work as part of a customer focused, collaborative team responsible for the management of the Trust's estates, including investigating breaches of tenancy, ensuring that anti-social behaviour is addressed by working in collaboration with external partners, regularly monitoring the Trust's estates to ensure areas are safe, clean and well maintained. Key Responsibilities Include: <ul> <li>To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures.</li> <li>To provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with.</li> <li>To attend court to represent the Trust and provide witness statements as required</li> <li>Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and 'end of tenancy' liaison.</li> <li>To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement.</li></ul>For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate Will Have: Educations and Qualifications: <ul> <li>Full, current, valid driving licence.</li></ul>Skills, Knowledge and Abilities: <ul> <li>Experience of working within Housing or a similar customer focused organisation.</li> <li>An understanding of the importance of confidentiality and data protection of business information.</li> <li>Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally.</li> <li>Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision.</li> <li>Possess a high level of accuracy and attention to detail when recording information.</li> <li>Possess good IT skills to include use of Word, Excel, Outlook and Teams.</li></ul>Please note this role is subject to a Basic Disclosure and Barring Service check The Company We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk. We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market. We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis. At Saffron We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our colleagues to do the right thing and we are looking for people whose values are aligned with ours (PACE - Professional, Accountable, Collaborative and Evolving). You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to. We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working. As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community. Our Strategy Inspiring Organisation: Outstanding colleague engagement Inspiring Organisation sets out the path to outstanding colleague engagement which we believe necessary to achieve 90% tenant satisfaction, and the actions we will take over the next year. Inspiring Communities: 90% customer satisfaction Inspiring Community sets out the path to increasing tenant satisfaction from 74% to 90%, and the actions we will take over the next year. Inspiring Innovation: Creating £3m of capacity to invest Inspiring Innovation sets out the path to freeing up a further £3m per year that we believe necessary to invest in providing the best possible home, service and workplace, and the actions we will take over the next year. Governance We will operate in a culture where strong governance, compliance and risk assessment is business as usual. Homes We will actively manage our existing homes, and deliver new affordable housing to provide quality homes for current and future customers. Our Benefits Learning And Development Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training &amp; courses Time Off Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave Prioritising Mental Health Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins Aviva Pension Scheme Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover Health Schemes Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion] Salary Sacrifice Schemes Cycle to work, and Tusker Car Scheme Shopping discounts Access to our Employee Assistance Programme staff recognition awards Support for your qualifications Pension Access to our mental health first aiders

Neighbourhood Officer

Job Description Our Estates Teams are critical for delivering a great resident experience. They work hard to provide a high-quality estate service covering gardening, grounds maintenance and cleaning. We have an opportunity for a Grounds Maintenance Assistant to join our team in the Welwyn Garden City area on a permanent, full-time basis. You will provide a high-quality gardening and grounds maintenance and cleaning, ensuring compliance with agreed standards, specifications, and timescales. This will include cleaning internal communal areas and keeping external areas well maintained. You will represent Guinness on site, fostering positive working relationships working with customers, contractors, and colleagues to provide access, report any responsive repairs, fly tipping, graffiti, and safeguarding alerts. What we're looking for We are a customer-focussed organisation so we know that how we do things is just as important as what we do. You will not only be an experienced Grounds Maintenance Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate: <ul><li>Proven Professional experience of delivering grounds maintenance across a variety of sites and garden types.</li><li>Experience and knowledge of lawn, shrub and plant care.</li><li>Proven experience of achieving high levels of customer satisfaction.</li><li>Ability to carry out physical tasks within Health &amp; Safety guidelines.</li><li>Ability to work effectively within a team and without high levels of supervision.</li><li>Knowledge of Health &amp; Safety legislation, Including COSHH and PPE.</li></ul>The Guinness Partnership have an outstanding benefits package to reward hard work and commitment to our values, this includes: <ul><li>Competitive salary of £25,845 per annum. </li><li>Hours of work are Monday to Friday, 35 hours per week.</li><li>25 Days Holiday + Bank Holidays + option to buy Extra Holidays + Allowance increases with length of service, plus Partnership Days.</li><li>Healthcare Cashback Plan.</li><li>Pension Contributions - up to 9% matching contributions.</li><li>3 x Life Assurance.</li><li>Cycle to Work Scheme.</li><li>Employee Assistance Programme which includes access to face-to-face counselling, a stress helpline and tax, fitness and childcare advice.</li><li>A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure and days out. </li></ul>If this sounds like the role that you are looking for, we would love to hear from you, apply today! INDTGP REEDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Estate Assistant

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting a permanent House Manager to join the team at our Oakingham Place development based in Wokingham, Surrey. Hours: 25 hours per week - Monday to Friday, shift pattern to be agreed with the hiring manager. Salary: £18,798 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Housing Assistant - 6 FTC We're looking for a proactive and organised Housing Assistant to join our team. 1x Fixed-term position for up to 6 months, available with a competitive pay and benefits package including a starting salary of £27,332 per annum, rising to £29,805 per annum after key competencies of the role are met. Reporting to the Housing Team Leader, this position plays a key role in supporting lettings activities, particularly during the end-of-tenancy process. The role involves direct communication with tenants and their representatives to ensure smooth transitions. It also provides vital assistance to Lettings Officers in fulfilling their responsibilities. A willingness and ability to travel within the community to visit properties is essential.. To be successful in the role of Housing Assistant our new team member will be educated to Level 2/HNC in a relevant subject or equivalent experience. Please see attached Housing Assistant role profile for the full job description and person specification. Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees, and the surrounding community and we work in a values-led culture that is Be Bold, Be Fair and Be Kind which empowers us to continually grow and change. As we expand to meet demand there are opportunities for career growth in many technical and management directions. Find out more about us in our Candidate Pack, get a feel for what it's like to work with us, find out what we're looking for, about our recruitment process and decide whether you can see yourself as a part of our amazing organisation. You will also find hints and tips to support you with your application. As an equal opportunities' employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community. If you are interested in applying for this role and you've got the skills, experience, and knowledge we are looking for please click apply. Closing date: 29th January 2026. Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early.

Housing Assistant

We're looking for a Community Manager with a strong understanding of social media best practice, a genuine passion for content, and the confidence to manage client accounts and projects end to end. You'll sit within our Social Partner team, playing a central role in the day-to-day management of social communities while also contributing to content delivery, planning, and performance. Working closely with our Creative, Production, and Performance teams, you'll help ensure our clients' social channels are active, engaging, and consistently high quality. This is a client-facing role with responsibility for the smooth running of social accounts and projects. You'll be deeply involved in community interaction and sentiment, while also supporting content creation, campaign delivery, and reporting. The role offers exposure across a wide section of the agency and presents a strong opportunity to learn, develop, and make a visible impact. Core Responsibilities Own the day-to-day management of social channels, ensuring communities are well cared for, brand-safe, and aligned with client objectives. Lead community management, including proactive and reactive engagement, comment moderation, sentiment tracking, and identifying opportunities to feed insights back into content and strategy. Monitor conversations and cultural moments, flagging risks and opportunities in real time. Deliver social content assets such as monthly content calendars and content projects, working closely with creative and specialist teams. Manage content scheduling using tools such as Sprout Social and native platform tools, ensuring accuracy, timing, and consistency across channels. Support content capture, including reactive formats such as TikTok. Support the end-to-end running of social projects, managing timelines, deliverables, and multiple workstreams with strong attention to detail Collaborate with a wide range of internal teams to ensure work is delivered on time and resourced appropriately Act as a reliable, organised point of contact within client accounts Contribute to ideation and brainstorming, particularly informed by community insight and platform trends Support and write clear, actionable briefs, translating client needs into practical creative and social outputs Report on content and community performance, gathering learnings, benchmarking metrics, and identifying actionable insights Share performance updates with clients and internal teams, helping shape future content and engagement approaches Support the Social Partner team with campaign planning, proposals, social audits, and analysis when required Requirements Must-Haves <ul><li>Knowledge of social best practice across key platforms including Meta, TikTok, YouTube, LinkedIn and Pinterest </li><li>Deep understanding of how comments, DMs, replies, and trends work across platforms</li><li>Ability to adapt tone of voice per brand</li></ul><ul><li>Excellent project management skills, strong attention to detail, and ability to take ownership over projects and deadlines </li></ul><ul><li>Understanding of what makes great social content, and awareness of trends and developments in the social space </li></ul><ul><li>A creative mindset and confidence expressing ideas </li></ul><ul><li>A collaborative attitude, ability to build relationships, and experience working with creative teams </li></ul><ul><li>Professional client etiquette across email, calls and face-to-face </li></ul><ul><li>Ability to develop strong client-facing plans and reports </li></ul><ul><li>Previous experience in a social media or content-related marketing role </li></ul>Nice-to-Haves <ul><li>Knowledge of additional social platforms such as Reddit, Discord, Twitch, etc. </li></ul><ul><li>Previous experience in an agency environment, or if not experience of managing multiple stakeholders and being adaptable to changing priorities </li></ul><ul><li>Experience working with social media management tools </li></ul><ul><li>Awareness of paid social media </li></ul><ul><li>Experience of working with influencers </li></ul><ul><li>Awareness or involvement in creation of lo-fi Reels/TikToks </li></ul>This is a hybrid role, based in our London office 1-2 days per week. You must be available to attend client meetings and events in London and beyond on a regular basis. Benefits <ul> <li>Named in Campaign Magazine's Best Places to Work 7 years running </li> <li>Remote working predominantly - 2 day in the office per week</li> <li>Private Healthcare &amp; Life Insurance, 25 Days+ Holiday, Team Minibreaks in the UK and abroad, Regular Socials</li> <li>Culture: Open, Engaged &amp; Inspirational Culture</li> </ul>

Community Manager

Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with and have the opportunity to develop your career in property services. As a Resident Liaison Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits, and open days. You will ensure residents are aware of the works processes and communicate updates or changes accordingly. In addition, you will provide a high standard of customer care and aftercare - ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel across Northeast London and Essex, as such you will need a driver's license and your own vehicle to be considered. Qualifications As a Resident Liaison Officer, you will be the first point of contact for residents, requiring exceptional customer service and clear, confident communication. Strong organisational and time management skills are essential. You'll need to manage potentially challenging situations with professionalism and empathy, ensuring residents feel informed, respected, and supported at every stage. While previous experience in a resident liaison role may be beneficial, it is not essential. We are looking for someone with real drive, enthusiasm and determination to make a meaningful impact whilst using their initiative. If you're someone who wants to make their mark, can work independently as well as part of a team, and brings energy and commitment to everything you do, we want to hear from you. This is a public-facing role that requires discretion, resilience under pressure, and the ability to build positive relationships with a wide range of stakeholders. Additional Information If you are a Resident Liaison Officer or Customer Service Professional seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>All your information will be kept confidential according to EEO guidelines.

Salary Range: £28,810 - £30,000 gross per annum, car allowance and a fuel card are provided on top Contract type: Full-time Location: Hersham and surrounding areas We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving licence and access to your own vehicle (essential)</li><li>A customer-focused mindset</li><li>Comfortable using Microsoft Office and IT systems</li><li>Strong problem-solving and complaint-handling skills</li><li>Excellent verbal and written communication</li><li>Reliable, punctual, and well-organised</li><li>Able to prioritise, multitask, and adapt to changing deadlines</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable, and aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Housing Management Coordinator Pay £13.21 per hour (£25,838 per annum ) and great benefits including Health Cash Plan Permanent, full time (37.5 hpw), Mon-Fri 9am to 5pm Cornwall - Camborne We are unable to offer CoS for this role Home, a place where you belong As our Housing and Property expert, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation! What you'll do <ul><li>Customer group - Adult Social Care Customers</li><li>Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.</li><li>Help our customers with housing benefit claims, making sure that these are received on their rent account.</li><li>Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.</li><li>Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales.</li><li>Ensuring we are health and safety compliant and that maintenance standards are met.</li></ul>Why join us Step into a role where your skills shape better lives and stronger communities. You'll have the tools, trust and training to do your best work and see the impact it makes. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>Experience in managing a housing management caseload and overseeing landlord and housing management duties</li><li>Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.</li><li>Confident working collaboratively with colleagues in other parts of the business as well as with external partners</li><li>The ability to work on your own initiative, positively influencing people from all different backgrounds, whilst being able to take on a lead role within the team, offering guidance and support to your colleagues</li><li>A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative.</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing and our diversity networks help make Home Group a great place to work ! Job details <ul><li>Work pattern Monday to Friday 9am to 5pm, based at our service in Camborne</li><li>Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups</li><li>You will mainly work in one service but may need to cover others so you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>You'll need an Enhanced DBS check done and we pay for that.</li></ul>What's in it for you? <ul><li>34 days leave, rising to 39 (includes bank hols and a "me day")</li><li>Health cash plan saving you (and your children) £1140 per year, covering dental, optical, prescriptions and more</li><li>800 discounts on shops, holidays, tech and more</li><li>Matching pension contribution (up to 7% and life insurance of 3x basic salary)</li><li>Career path with development and excellent training package</li></ul>Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us, for help to apply and for all our benefits . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>. South West Supported Portfolio 4

Housing Management Coordinator

Housing Management Coordinator Pay £13.21 per hour (£25,838 per annum ) and great benefits including Health Cash Plan Permanent, full time (37.5 hpw), Mon-Fri 9am to 5pm Cornwall - Bude and Launceston We are unable to offer CoS for this role Home, a place where you belong As our Housing and Property expert, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation! What you'll do <ul><li>Customer group - Adult Social Care Customers</li><li>Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.</li><li>Help our customers with housing benefit claims, making sure that these are received on their rent account.</li><li>Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.</li><li>Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales.</li><li>Ensuring we are health and safety compliant and that maintenance standards are met.</li></ul>Why join us Step into a role where your skills shape better lives and stronger communities. You'll have the tools, trust and training to do your best work and see the impact it makes. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>Experience in managing a housing management caseload and overseeing landlord and housing management duties</li><li>Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.</li><li>Confident working collaboratively with colleagues in other parts of the business as well as with external partners</li><li>The ability to work on your own initiative, positively influencing people from all different backgrounds, whilst being able to take on a lead role within the team, offering guidance and support to your colleagues</li><li>A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative.</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing and our diversity networks help make Home Group a great place to work ! Job details <ul><li>Work pattern Monday to Friday 9am to 5pm</li><li>Based at our service in Bude, you'll spend your time travelling around the properties in Bude and Launceston</li><li>Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,</li><li>To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>You'll need an Enhanced DBS check done and we pay for that.</li></ul>What's in it for you? <ul><li>34 days leave, rising to 39 (includes bank hols and a "me day")</li><li>Health cash plan saving you (and your children) £1140 per year, covering dental, optical, prescriptions and more</li><li>800 discounts on shops, holidays, tech and more</li><li>Matching pension contribution (up to 7% and life insurance of 3x basic salary)</li><li>Career path with development and excellent training package</li></ul>Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us, for help to apply and for all our benefits . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>. South West Supported Portfolio 4

The role We have a fantastic opportunity for an organised, knowledgeable and customer focused candidate to expand their housing knowledge and join our Contract Services team as a Resident Liaison Officer. In this role, you will be the main point of planned re-investment and maintenance works and projects. You will liaise with residents, colleagues and external stakeholders in the shaping of services and identifying requirements and be handling and resolving complaints, with a high level of service. working with a dynamic team to manage the maintenance of over 10,000. Southern Housing is dedicated to delivering excellent services and improving our resilience. We are also keen to build new homes and grow our organisation. You will be based from our Farringdon office, with flexible working arrangements to be specified and agreed with your line manager. What you'll need: <ul> <li>Experience of facilitation of resident involvement forums and focus groups.</li></ul><ul> <li>Good communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders.</li></ul><ul> <li>Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement, and consultation.</li></ul><ul> <li>Experience of providing a customer-focused, high-quality service and managing complaints.</li></ul><ul> <li>Excellent communication skills, ability to communicate clearly and effectively both orally and in written reports.</li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing Date: Wednesday 28th January 2026 at 23:59 Shortlisting Date: From 29th January 2026 Interviews: W/c 9th February 2026 (We may close the advert early if we receive a suitable number of applications). Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Scheme Manager (Part Time) High Peak, Buxton £16,916- £17,439 per year 25 hours per week - Monday to Friday, 5 hours per day We have an opportunity for a Scheme Manager to join our Sanctuary Independent Living Service (SILS) division. The purpose of this role is to support people in the schemes to continue to live Independently for as long as possible, encouraging residents to maintain their well-being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives. This role consists of lone working over 2 schemes in Buxton, with expected travel to other schemes within the team when required. The role of Scheme Manager will include: <ul><li>Promoting resident involvement and provide information on local community services and agencies to promote well being and independence</li><li>Meeting all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group's customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored</li><li>Effectively managing relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately</li><li>Coordinating the delivery of local services in accordance with Group standards and lease obligations, and monitor contractor performance, take appropriate action and escalate more complex issues as appropriate</li><li>Ensuring the delivery of high quality customer service by resolving problems and complaints or setting into motion the means of resolution, focussing on first contact resolution where appropriate and to refer more complex issues as necessary</li><li>Providing administrative support and assist the Housing Officer with the setting and monitoring of budgets and accounts and support effective income recovery</li></ul>Skills and experiences: <ul><li>Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths</li><li>Some experience of working with older people in a support capacity and understanding their individual needs or similar</li><li>Working knowledge of the key needs and services available to residents</li><li>Some experience of problem solving and implementing effective solutions, including referrals as needed</li><li>Ability to interpret and maintain computerised information and documentation</li><li>Working knowledge of handling confidential and sensitive information</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li><li>£16,916 per annum (rising to £17,439 per annum after 12 months, subject to satisfactory performance)</li></ul>The full time equivalent salary for this role is £25,374 per annum (based on 37.5 hours per week), rising to £26,159 per annum after 12 months service and subject to satisfactory performance View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 29 January 2026 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Scheme Manager

Annual salary: up to £29,856.80 Resident Liaison Officer Gillingham, Dover and Thanet Full Time Permanent Salary up to £29,856.80 per annum 42.5 hours per week Monday - Friday "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities.". About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Role Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Company Van and Fuel Card</li><li>Uniform</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity &amp; Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Annual salary: up to £29,856.80 Resident Liaison Officer Thanet Full Time Permanent Salary up to £29,856.80 per annum 42.5 hours per week Monday - Friday "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities.". About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Role Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Company Van and Fuel Card</li><li>Uniform</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity &amp; Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

126 Housing / Neighbourhood management Jobs in United Kingdom