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£44,000 pa + generous benefits&nbsp;Full time – 36 hours per week&nbsp;/ Permanent&nbsp;Redhill - Hybrid working - expected office days 3 days per week, however this is dependent on business needs. &nbsp;We’re currently recruiting for a&nbsp;System and Process Lead&nbsp;to join our&nbsp;Property Services&nbsp;team. This is an exciting opportunity for someone with hands-on experience with CRM or business systems (e.g., Microsoft Dynamics).Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.<ul><li>We Put Customers First in everything we do.</li><li>We will Always Be Curious about how we can do better.</li><li>We work together to Make It Happen.</li></ul>What you’ll achieve in the role:You’ll enable operational excellence by championing best practice and driving continuous improvement. This includes:<ul><li>Acting as first-line support for system issues, triaging and resolving user queries.</li><li>Identifying and prioritising system enhancements and process improvements.</li><li>Delivering training and coaching to build user capability and confidence.</li><li>Maintaining system documentation and user guides.</li><li>Monitoring data quality and compliance, ensuring accurate records and adherence to governance standards.</li><li>Collaborating with stakeholders to optimise processes and improve service delivery.</li></ul>What you’ll bring to Raven:For this role, we are looking for someone with the following:<ul><li>Strong understanding of business operations and how systems can improve service delivery.</li><li>Hands-on experience with CRM or business systems (e.g., Microsoft Dynamics).</li><li>Ability to create and deliver training materials and workshops.</li><li>Proven analytical skills to identify inefficiencies and propose improvements.</li><li>Solid data literacy and problem-solving skills.</li><li>Clear, adaptable communication style for diverse audiences.</li></ul>&nbsp;Please review the job description and Raven Strengths Matrix for full criteria details.You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.DBS clearance will be required for this role.Vacancy Close Date: 26th January 2026What Raven will offer in return:To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.Our reward package includes:<ul><li>Competitive salaries</li><li>Fantastic work/life balance with flexible working and generous leave entitlement</li><li>Strong focus on learning and development, with opportunities to grow your skills and career</li><li>Enhanced maternity, paternity, and adoption pay</li><li>Funded health cash plan</li><li>Extensive wellbeing support</li><li>Voucher-based recognition scheme</li><li>Retail discounts</li></ul>Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.We will consider applications for part-time working and job sharing; please include this information in your application.&nbsp;All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know.As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application.

Business System and Process Lead – Property Services

Shape the future of housing services in Barnsley Are you an exceptional leader with a passion for delivering outstanding housing services and creating thriving communities? Berneslai Homes is seeking a dynamic Head of Housing Management to join our Senior Management Team and play a pivotal role in shaping the strategic direction and operational excellence of our estate services.Who are we?At Berneslai Homes we’re responsible for managing around 18,000 homes on behalf of Barnsley Council. We support tenants and work together to create thriving communities. We’re extremely proud that Barnsley Council, in partnership with Berneslai Homes, became the first local authority partnership in the UK to receive a top-tier C1 grading from the Regulator of Social Housing.About the roleAs Head of Housing Management, you’ll lead a diverse portfolio of services including housing and tenancy management, income and leaseholder services, community buildings, and specialist support initiatives. You’ll be responsible for driving transformational change, ensuring compliance with regulatory standards, and embedding a culture of prevention and early intervention across all service areas.This is a high-impact role where you will:<ul><li>Lead strategically: Develop and deliver innovative strategies aligned with our Strategic Plan.</li><li>Champion safeguarding: Act as the company’s Safeguarding Lead, ensuring the safety and wellbeing of vulnerable customers.</li><li>Drive performance: Manage a £5.8m budget and lead a team of 140 professionals to deliver exceptional services.</li><li>Influence partnerships: Represent Berneslai Homes at key strategic boards and partnerships, shaping policy and practice at local and regional levels.</li><li>Innovate for impact: Introduce new ways of working, secure external funding, and deliver initiatives that make a real difference to our tenants and communities.</li></ul>What we’re looking forWe need an inspirational leader who:<ul><li>Holds a relevant degree or equivalent professional qualification.</li><li>Has extensive knowledge of housing law, safeguarding legislation and regulatory compliance.</li><li>Brings proven experience in strategic leadership within a complex public sector environment.</li><li>Demonstrates resilience, adaptability, and a track record of delivering transformational change.</li><li>Is customer-focused, with exceptional communication and influencing skills at all levels.</li></ul>Why join us?At Berneslai Homes, we’re committed to creating safe, sustainable and vibrant communities. You’ll have the opportunity to:<ul><li>Shape services that directly improve lives.</li><li>Work with passionate colleagues in a supportive, forward-thinking organisation.</li><li>Enjoy a competitive benefit package, and opportunities for professional development.</li></ul>You can find out more about the role, the benefits of working for us and how to apply on our website.

Head of Housing Management

Are you passionate about making a real difference in people’s lives and creating places to be proud of?&nbsp;Do you have extensive experience in leading housing management services within the social housing sector?&nbsp;We’re looking for a Neighbourhoods &amp; Allocations Manager with a previous track record in leading a&nbsp; team of housing/neighbourhood team leaders to deliver high-quality neighbourhood services that support our vision: Places to be proud of.&nbsp;As our Neighbourhood &amp; Allocations Manager, you’ll play a vital role in delivering our purpose of providing homes and supporting communities that improve lives. You’ll ensure our Place-based approach is embedded in day-to-day delivery, using customer insight and local intelligence to guide investment, strengthen partnerships, and make visible improvements in our neighbourhoods.&nbsp;This is a hands-on leadership role where you’ll balance people management, service delivery and improvement, and partnership working to achieve tangible results for our customers and communities.&nbsp;You;ll have the flexibility to work from wherever you’re most effective, whether that’s from home, one of our offices in Boston or Grimsby, or out and about in our communities,&nbsp; you’ll be visible to both colleagues and customers.&nbsp; You’ll spend time in neighbourhoods understanding what matters to customers, supporting your teams to deliver consistently and ensuring local priorities are acted upon.&nbsp;&nbsp;We’re offering an excellent salary of £48,745 plus some great benefits. Ideal candidate will live within travelling distance to the Grimsby and Boston offices.&nbsp;What will a typical week look like as a Neighbourhoods &amp; Allocations Manager&nbsp;Working at LHP offers variety, challenge and the chance to make a real difference, but it’s not always easy. We’re an organisation in transition, which means there’s real scope to shape, influence and grow.&nbsp;&nbsp;A typical week might include:&nbsp;<ol><li>Leading and supporting Neighbourhood Team Leaders: setting clear expectations, reviewing priorities, and ensuring consistent delivery standards across tenancy management, allocations and place-based activity; making sure the basics are done well every time.</li><li>Driving service improvement: analysing performance and customer insight data to identify trends and gaps, implementing actions to address root causes, and embedding learning into everyday practice.</li><li>Monitoring performance and outcomes: overseeing dashboards, KPIs and audit findings to ensure targets are achieved, risks are identified early, and corrective action is taken promptly.</li><li>Embedding Consumer Standards: ensuring tenancy, neighbourhood and home standards are fully understood, implemented and evidenced across all areas of delivery.</li><li>Leading assurance and reporting: providing clear, evidence-based updates for senior leadership that demonstrate performance, compliance, and continuous improvement.</li><li>Developing leadership capability: coaching and mentoring Team Leaders to strengthen confidence, decision-making and the effective management of people, performance and complex cases.</li><li>Delivering our Place-based approach: translating organisational priorities into local action through Neighbourhood Action Plans and investment activity, ensuring decisions are shaped by customer insight, aligned with local authority and partner priorities, and result in visible, measurable community impact.</li><li>Working collaboratively across directorates: building strong, solution-focused relationships with Repairs, Assets and Customer Services to ensure joined-up, customer-centred delivery.</li><li>Working collaboratively with partners: fostering effective relationships with local authorities, police, voluntary organisations and community groups to tackle shared priorities, strengthen neighbourhood resilience, and create joined-up responses to local issues.</li><li>Championing a culture of accountability and learning: recognising achievement, addressing underperformance, and ensuring that lessons from complaints, feedback and data actively shape service design and delivery.</li></ol>&nbsp;What skills, attributes and experience will I need as a Neighbourhoods &amp; Allocations Manager?&nbsp;<ul><li>Proven experience in leading and managing housing or neighbourhood services within the social housing sector, with responsibility for multiple teams or service areas such as tenancy management, allocations, and place delivery.</li><li>Strong track record in delivering service improvement, using performance data, customer insight and feedback to identify issues, implement solutions, and evidence impact.</li><li>In-depth understanding of housing legislation, tenancy law, safeguarding responsibilities with the ability to provide assurance and professional advice to others.</li><li>Comprehensive knowledge of the Consumer Standards and how to embed them into day-to-day practice, ensuring compliance is demonstrated through evidence and outcomes.</li><li>Track record of delivering place-based improvements, using customer and community insight to shape local delivery, influence investment decisions, and work with partners to create positive change in neighbourhoods.</li><li>Experience in leading through others, coaching and developing team leaders to manage performance, motivate colleagues and build consistent standards across dispersed teams.</li><li>Experience in building and maintaining effective relationships with internal teams and external partners such as local authorities, police, and support agencies, with the ability to influence and drive shared outcomes.</li><li>Analytical and data literate, with the ability to identifying trends and interpret customer insight and translate them into meaningful actions. Ability to report trends and insight with clarity to senior leadership.</li><li>Excellent partnership and influencing skills, with the ability to align delivery with local authority priorities and community initiatives, ensuring our work contributes to broader place outcomes and shared accountability across neighbourhoods.</li><li>Strong communication and leadership presence, able to set direction, hold people to account, and maintain standards while building a positive, learning-focused culture.</li><li>Confidence working in a high-accountability environment, balancing empathy with professional judgement and maintaining focus under pressure.</li><li>Knowledge of housing management systems and digital tools to record, track, and evidence service delivery and casework.</li><li>Driving Licence: Full UK driving licence and access to a vehicle for travel across neighbourhoods.</li><li>Hold or be actively working towards a recognised professional qualification in Housing (e.g. CIH or equivalent).</li></ul>&nbsp;Please download full Job Description below.&nbsp;What are Lincolnshire Housing Partnership like to work for?We’re a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers.&nbsp;As an LHP colleague, you'll receive a whole bunch of benefits, including<ul><li>An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health</li><li>Great family leave and maternity policies enhancing colleague well-being and retention</li><li>A superb employer salary sacrifices pension scheme with up to 12% paid by LHP</li><li>24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service</li><li>A Cycle-to-Work Initiative promoting personal wellbeing and environmental awareness</li><li>Discounted shopping vouchers through Westfield Health</li><li>The ability to earn additional holiday days through full attendance</li><li>Ability to purchase additional holidays</li><li>Mental Health First Aiders across the business, let’s be there for each other!</li></ul>&nbsp;How to ApplyIf you're an experienced housing leader who’s passionate about making a real difference and inspiring teams to deliver for our communities, this is your chance to help ensure people across Lincolnshire have homes and neighbourhoods they can truly be proud of. We’d love to hear from you.&nbsp;Please upload your most recent CV and include a brief supporting statement that highlights the skills and experience you bring, specifically those that align with the key responsibilities outlined in the job description.&nbsp;Interviews will take place in&nbsp;Grimsby on the 6th February&nbsp;For an informal conversation please call Gary on 07526085083 &nbsp;Finally some key Information&nbsp;At Lincolnshire Housing Partnership, we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.&nbsp;It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at&nbsp;<a href="mailto:Recruitment@lincolnshirehp.com" target="_blank">Recruitment@lincolnshirehp.com</a> for a friendly chat&nbsp;Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.&nbsp;To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process&nbsp;All offers of Employment is subject to a DBS Check and Satisfactory ReferencesSupporting documentsPlease download to view supporting documents below.&nbsp;Neighbourhoods &amp; Allocations Manager - Job Description.pdf &nbsp;

Lincolnshire Housing Partnership

Neighbourhoods and Allocations Manager

Few places in the UK offer a built environment as unique and diverse as Westminster. From architecturally significant estates – including listed buildings that demand sensitive and expert stewardship – to modern housing that requires innovative, future-focused investment. The Head of Major Works will play a role in shaping the future of communities across one of the world’s most iconic cities.&nbsp;<h5>THE ROLE</h5>Westminster is home to more than 250,000 residents and 50,000 businesses. Our diverse communities, thriving high streets, night time economy and international tourism are internationally recognised and in the heart of the city we provide 22,000 homes to tenants and leaseholders.The Head of Major Works will lead the delivery of Westminster’s Housing Major Works £40million plus annual capital programme. You will provide both strategic vision and operational leadership, ensuring projects are delivered to the highest standard while keeping residents at the heart of every decision. With responsibility for a team of up to 60 staff and extensive contractor resources, you will drive performance, accountability, and innovation across a large-scale, high-profile programme.The remit of this role spans all construction activities through to handover. You will balance technical excellence and financial rigour with outstanding communication and collaboration, ensuring residents are engaged, informed, and empowered throughout the process.We’re looking for a construction professional with significant experience of capital programmes and the complexities of improving and preserving existing housing stock. You will be as comfortable working on listed estates as you are shaping investment in modern developments, with the expertise to safeguard Westminster’s architectural legacy while delivering modern standards and sustainability.Equally important will be your ability to create and inspire a resident-focused workforce – building a culture of pride, care, and professionalism. You will be a visible leader, motivating teams and contractors to deliver high quality, cost-effective outcomes, and championing continuous improvement.&nbsp;<h5>INFORMATION</h5>For further details, please click on the role profile and useful links below, or for more information please contact Sunita Patel at <a href="mailto:sunita.patel@starfishsearch.com" target="_blank">sunita.patel@starfishsearch.com</a> or Jamie Brown at <a href="mailto:jamie.brown@starfishsearch.com" target="_blank">jamie.brown@starfishsearch.com</a>.

Westminster City Council

Head of Major Works

About us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.&nbsp;&nbsp;About youAre you passionate about building meaningful relationships and delivering exceptional member experiences? Join CIH as a member support officer and play a pivotal role in shaping the future of our growing membership community.&nbsp;As a membership support officer, you will be the first point of contact for our members and customers, handling enquiries via telephone and email. You will play a key role in supporting membership growth, renewals, and retention while ensuring every customer receives a positive and professional experience.&nbsp;You will:•&nbsp; &nbsp;&nbsp;Act as the first point of contact for membership enquiries by phone and email•&nbsp; &nbsp;&nbsp;Respond promptly and accurately to customer questions regarding membership•&nbsp; &nbsp;&nbsp;Promote membership benefits and encourage renewals and retention•&nbsp; &nbsp;&nbsp;Contact members regarding payments, including late payments•&nbsp; &nbsp;&nbsp;Offer concessionary rates where appropriate•&nbsp; &nbsp;&nbsp;Encourage members to pay by direct debit•&nbsp; &nbsp;&nbsp;Process membership applications and renewals•&nbsp; &nbsp;&nbsp;Maintain accurate records by updating the CIH database•&nbsp; &nbsp;&nbsp;Support activities related to the membership renewal schedule&nbsp;We’re looking for a relationship-builder with a member-first mindset, able to communicate value with clarity and enthusiasm. You will bring experience in customer service and a confident comminutor and be comfortable working in a fast-paced environment&nbsp;How to applyIf you would like an informal chat about the position, please contact Debby Grindy at <a href="mailto:debby.grindy@cih.org" target="_blank">debby.grindy@cih.org</a>&nbsp;&nbsp;For details of how to apply please visit our careers page - Careers &amp; Vacancies | Chartered Institute of Housing (CIH)&nbsp;CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. &nbsp;We welcome applicants from all sectors of the community. &nbsp;If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity. &nbsp;&nbsp;Closing date – 4 February 2026 noonInterviews will be held on – 16 February and 18 February 2026&nbsp;Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early. &nbsp;

Chartered Institute of Housing

Membership support officer (maternity cover)

About us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.&nbsp;About you&nbsp;Join us as a Customer success advisor and play a key role in shaping the way our members and customers engage with CIH. You’ll be the first point of contact across phone, email and webchat, delivering a first‑class service and acting as a true ambassador for our brand. &nbsp;Every interaction is an opportunity to build relationships, promote the value of CIH membership, and guide customers towards the products, services and training that support their professional growth. With a focus on first‑time resolution, you’ll work confidently and proactively to achieve outstanding outcomes and high levels of satisfaction. &nbsp;In this dynamic role, you’ll influence member conversions, support commercial growth across all departments, and contribute to marketing campaigns through targeted follow‑up activity. You’ll also gather valuable customer insight, spotting trends and sharing feedback that helps shape future CIH products and services. &nbsp;If you’re passionate about helping people progress in their careers, thrive in a fast‑paced environment, and enjoy delivering exceptional customer experiences, we’d love to hear from you.&nbsp;How to applyFor an informal chat about this role, please contact Lisa Haddon, Head of Business Development at &nbsp;<a href="mailto:lisa.haddon@cih.org" target="_blank">lisa.haddon@cih.org</a> &nbsp;CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.Closing date for applications:&nbsp;Monday 26 January 2026Interviews due to take place:&nbsp;Monday 2 February and Wednesday 4 February 2026Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Customer success advisor

Job Title:&nbsp;Customer success team leaderBand:&nbsp;5Salary:&nbsp;£34,608 - £36,555Location:&nbsp;Hybrid – Home / CIH officeHours: 35 hours per weekAbout us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.&nbsp;About you&nbsp;We’re looking for an inspiring Customer success team leader to guide and develop our customer success advisors, ensuring every CIH member and customer receives a first‑class experience. In this pivotal role, you’ll lead a high‑performing team that delivers proactive, responsive and insightful support across all communication channels. As a key part of our business development function, you’ll champion CIH membership, products and services, driving member conversions and contributing to commercial growth across the organisation. Your leadership will help shape a culture of excellence, continuous improvement and customer‑centric thinking. &nbsp;Working closely with the head of business development, you’ll define and monitor KPIs, oversee first‑time resolution service delivery, and support targeted outbound engagement aligned with marketing campaigns and commercial opportunities. You’ll also play an active role in handling customer enquiries, analysing feedback trends and collaborating with internal teams to create seamless customer journeys. With a strong focus on CRM best practice, data accuracy and compliance, you’ll help embed new processes and systems that elevate our service standards. If you’re a confident leader who thrives in a dynamic environment and is passionate about empowering teams to deliver outstanding customer experiences, we’d love to hear from you.&nbsp;How to applyFor an informal chat about this role, please contact Lisa Haddon, Head of Business Development at&nbsp;<a href="mailto:lisa.haddon@cih.org" target="_blank">lisa.haddon@cih.org</a> &nbsp;CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.Closing date for applications:&nbsp;Monday 26 January 2026Interviews due to take place:&nbsp;Monday 2 February and Wednesday 4 February February 2026Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Customer success team leader

The Homelessness and Housing Needs Team is looking for a Housing Needs Triage Officer to join our team to be the first point of contact for households in the borough who have a housing need and to triage households so that they are then assessed by the most relevant parts of the service. Responsibilities will include: <ul><li>To provide a triage services via telephone, email and using our online case management system to households who have a housing need and to households who are homeless or threatened with homelessness</li><li>To provide a first point of contact for the Housing Online and Allocations services</li><li>To provide initial housing advice to households and details of suitable housing options in the private and public sector, including information on homelessness prevention</li><li>To respond to all of the referrals that the Council receives under the Duty to Refer, making initial inquiries and triaging as appropriate</li><li>To make emergency accommodation bookings on behalf of the Homelessness Prevention Officers</li><li>To provide effective operational and administration support within the Homelessness and Housing Needs Team, including telephone calls to applicants to gather information, making third party enquiries, writing letters, taking notes, responding to emails and updating applicant records</li></ul>Relevant experience in frontline/ operational Homelessness services is desirable. Closing date: Monday 2nd February, 11:00pm Interview date: TBC For an informal discussion about the role, please contact Kerry Flynn, Allocations Team Leader - <a href="mailto:Kerry.Flynn@wokingham.gov.uk" target="_blank">Kerry.Flynn@wokingham.gov.uk</a> If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer. Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks. Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful. Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying. Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, and other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure &amp; Barring Service (DBS) checks along with other relevant employment checks. Wokingham is an equal opportunities employer. How to apply Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.

Housing Needs Triage Officer

Community Manager Department: Site - Office Buildings Employment Type: Contract / Temp Location: Victoria House (Site) Reporting To: Site Director Compensation: GBP 40,000 - GBP 42,000 / year Description MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach. Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work. At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP. Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons. This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you! Title, Team and Role Summary Title : Community Manager - 12 Month Fixed Term Contract Team : Site based role at Victoria House Who Does This Role Report Into? Site Director Role Summary / Purpose and ScopeThe Community Manager will be a problem solver, able to act responsively to issues but be meticulous in their planning and process development so that the venue is well run and offers an exceptional amenity to those using it. They will be the first point of call for tenant issues, working with MAPP, the building management company to ensure operations are smooth and tenants are well communicated with. They will also work with tenants and external guests to facilitate event booking and delivery ensuring a high standard of event delivery and clarity of expectations. The postholder will need to be proactive and process driven; able to identify issues before they arise and develop and communicate standard operating procedures to ensure these are mitigated. The Community Manager must have strong written and verbal communication, able build strong relationships with a range of internal and external stakeholders and be committed to outstanding customer service. Skills, Knowledge and Values Skills (People &amp; Technical) <ul><li>Promotes a high level of satisfaction among occupiers and clients by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors through dispatch, voice mail and/or other direct contact. </li><li>Provides support to the Site Director and deputises in their absence </li><li>Ensure compliance after training with MAPP to standards of policies and procedures established for the portfolio. </li><li>Communicate with occupiers and clients in a courteous manner and be willing to assist where able, acknowledging your role as the first line site ambassador and reflecting the clients image through correct quality service. </li><li>Responsibility for ensuring that the highest standards of management, maintenance and service are being maintained with a focus on the management of hard services &amp; contractors. </li><li>Meet and greet visitors to site in a professional, courteous and efficient manner and receive calls and callers in a timely and professional manner </li><li>Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements </li></ul>Values &amp; Behaviour <ul><li>Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable</li><li>Self Management including showing initiative, being proactive and meeting deadlines </li><li>Embracing Change including Technology </li><li>Engaging with the Big Picture </li><li>Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally </li><li>Achieving Results and Prioritise Work including attention to delivery to all stakeholders </li><li>Innovative Solutions and Problem Solving </li><li>Developing Self and Others and willing to Learn </li><li>Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders. </li><li>Strong written and verbal communications including report writing </li></ul>Experience and Salary Level of Experience / Certifications: <ul><li>Experience of working in a similar role </li><li>Ideally experience in Microsoft Office and Riskwise </li><li>IOSH Desirable</li></ul>Working Hours: 9am - 6pm Monday - Friday Salary Range (Based on Experience) GBP 40,000 - GBP 42,000 per annum, depending on experience. ** Please note this is a 12 month Fixed Term Contract **

Community Manager

Job Introduction What you'll do As a Leasehold Officer, you'll be the main housing contact for leaseholders living in our over-55s retirement schemes. You'll deliver a person-centred housing service that reflects individual needs while ensuring each scheme is safe, well-managed, and financially sound. Working closely with residents, colleagues, and contractors, you'll balance wellbeing, property management, and income collection to create environments where people feel supported and secure in their homes. How you'll do it <ul><li>Provide tailored housing management support to leaseholders, including regular welfare checks and home visits.</li><li>Support residents to understand their lease responsibilities, service charges, sinking funds, and payment options.</li><li>Manage repairs and maintenance in communal areas, liaising with contractors and monitoring quality of work.</li><li>Oversee health and safety compliance at scheme level, including fire risk assessment actions and site security.</li><li>Lead resident engagement through meetings, consultations, and feedback on services and budgets.</li><li>Monitor service charge income and take appropriate action to recover arrears, escalating when necessary.</li><li>Work with internal teams such as Resales, Assets, and Care &amp; Support to deliver joined-up services.</li><li>Maintain clean, welcoming communal areas and support activities that enhance residents' quality of life.</li></ul>The ideal candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Essential: <ul><li>Numeracy and literacy skills equivalent to NVQ Level 2.</li><li>Experience providing a customer-focused housing or support service to residents.</li><li>Up-to-date knowledge of relevant legislation and the ability to apply legislation, policy, and best practice in a housing setting.</li><li>Effective IT skills, including basic Microsoft Office or similar systems.</li></ul>Desirable: <ul><li>Social care or similar qualification</li></ul>What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: <a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection Process Step 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to interview and assessment Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:jobs@nhg.org.uk" target="_blank">jobs@nhg.org.uk</a>. Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS). NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Leasehold Officer

<ul><li>JD_Housing_Needs_Triage_Officer</li></ul>Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form. The Homelessness and Housing Needs Team is looking for a Housing Needs Triage Officer to join our team to be the first point of contact for households in the borough who have a housing need and to triage households so that they are then assessed by the most relevant parts of the service. Responsibilities will include: <ul><li>To provide a triage services via telephone, email and using our online case management system to households who have a housing need and to households who are homeless or threatened with homelessness</li><li>To provide a first point of contact for the Housing Online and Allocations services</li><li>To provide initial housing advice to households and details of suitable housing options in the private and public sector, including information on homelessness prevention</li><li>To respond to all of the referrals that the Council receives under the Duty to Refer, making initial inquiries and triaging as appropriate</li><li>To make emergency accommodation bookings on behalf of the Homelessness Prevention Officers</li><li>To provide effective operational and administration support within the Homelessness and Housing Needs Team, including telephone calls to applicants to gather information, making third party enquiries, writing letters, taking notes, responding to emails and updating applicant records</li></ul>Relevant experience in frontline/ operational Homelessness services is desirable. Closing date: Monday 2nd February, 11:00pm Interview date: TBC For an informal discussion about the role, please contact Kerry Flynn, Allocations Team Leader - <a href="mailto:Kerry.Flynn@wokingham.gov.uk" target="_blank">Kerry.Flynn@wokingham.gov.uk</a> If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer. Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks. Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful. Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying. Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, and other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure &amp; Barring Service (DBS) checks along with other relevant employment checks. Wokingham is an equal opportunities employer. Salary range <ul><li>£28,598 - £31,023 per year</li></ul>

We are recruiting a Retirement Housing Officer to oversee our Retirement Housing Scheme and our residents that live there. This vacancy will cover the Shipley / Baildon area and is Monday to Friday - 37 hours. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: <ul><li>Work with customers and external agencies to ensure they are happy, safe and comfortable in their homes. </li><li>Oversee use of communal areas, monitor building safety &amp; maintenance issues, and outside services such as window cleaners and grounds maintenance. </li><li>Oversee the delivery of tenancy management on the scheme.</li><li>Ensure that all scheme services are of high quality, consistently delivered and offer the best value for our residents.</li><li>Manage empty properties on scheme and new lettings of properties to suitable customer's, organising open days to promote the scheme and service.</li><li>Work with other departments and agencies to resolve any issues that arise relating to the tenancies and ensure they are dealt with.</li></ul>Requirements <ul><li> Experience working in a customer service role, ideally within the housing sector.</li><li>A caring and empathetic approach.</li><li>A calm and sensible manner in order to handle potential emergency situations.</li><li>Excellent attention to detail in order to notice any change in the condition of a customer and take appropriate action.</li><li>Both verbal and written communication skills.</li><li>The ability to maintain and respect confidentiality.</li><li>A commitment to equality.</li><li>Good IT skills, with a working knowledge of Microsoft systems including Excel. </li><li>A current UK driver's licence and full-time access to a car, insured for business use are essential</li><li>Applicants must have the right to work in the UK, we are not able to provide visa sponsorship.</li></ul>A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks Benefits <ul><li>Starting salary of £26,691 per year</li><li>£1,000 Essential car user allowance plus mileage </li><li>Social Housing Pension Scheme with up to 10% employer contribution </li><li>28 days annual leave that increases with service plus bank holidays </li><li>Option to buy and sell annual leave </li><li>Training, development, and qualification opportunities</li><li>Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)</li><li>Corporate health scheme membership </li><li>Access to an Employee Assistance Programme</li><li>Cycle to work scheme</li><li>Local gym membership discounts.</li><li>A team of trained Mental Health First Aiders who are available for colleagues to contact for support</li></ul>Join Our Team! We're looking for great people to join us! At Incommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know that diverse perspectives make us stronger. Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives. Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know. We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace. Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!

Retirement Housing Officer

We are looking for a Community Manager to join our Community team in London. This will be an initial 6 month full time contract (FTC) with potential to be extended or become permanent. The 1000heads Community team is a proud, powerful collective of Social Media obsessives, driven by the desire to deliver kick-ass editorial + social conversation to some of the world's most impressive brands. You will work closely with a whole host of departmental specialists, from Insights, to Design, to Strategy to deliver transformational social-first work for our clients. From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients - everything we do is delivered with a belief that fans of a brand brought together, as a community, can become an unstoppable force. To be part of the community team, you must be a social platform obsessive, a curious copywriter and a publishing platform junkie. If TikTok gives you thrills and carefully curated Instagram feeds leave you visibly electric, this is the team for you. Role <ul><li>Creative copywriting which flexes for all things social and then seeing that content through to its live home, through publishing across social channels</li><li>Stimulating and sustaining conversations and relationships with a brand's audience through on-the-pulse community management</li><li>Managing the day-to-day delivery of editorial calendars and creative campaigns</li><li>Working directly with our creative studio to ideate and brief on engaging content to charge our organic social-first activations</li><li>Building strong relationships with clients and identifying business development opportunities</li><li>Offering strategic thinking, creative spark, and commercial understanding to develop plans</li><li>Researching the latest social tools, platforms and trends - and working to ensure that we are the first to innovate and experiment</li><li>Delivering reports, performance tracking &amp; trend analysis to clients</li><li>Remaining culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across B2B &amp; technology space </li><li>Feeding into campaign planning and responses in a strategic and activation capacity</li></ul>Requirements <ul><li>Previous experience working with brands that require an element of translating research into compelling editorial </li><li>An impressive understanding of social media and the value it can offer our brands</li><li>Excellent written and verbal communication skills, you should speak the language of the internet</li><li>An eye for creative content: both written and visual and know the nuances of social media formats; if you know your Reels from your TikTok, this job is for you</li><li>Excellent organisational, time management &amp; people management skills</li><li>The ability to work under pressure whilst keeping an eye on the finer details</li><li>Proficiency in using a wide variety of social platforms and tools that are used to drive efficiency within the accounts we work (Previous experience with Sprinklr/Hootsuite/Opal a big advantage) </li><li>The ability to think: o Creatively (capable of thinking differently and disruptively) o Strategically (able to analyse situations and see the big picture) o Intelligently (critical think that identifies gaps and fills them)</li></ul>About 1000heads 1000heads is a Social Transformation company. We combine expertise in data &amp; analytics, strategy, technology and creativity to help the world's best businesses build Social Age brands. 1000heads delivers social-first insight, consultancy, and creative services to clients around the world including The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations. We have offices around the world in London, Berlin, New York, LA, Miami, Sydney and Melbourne. 1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job. For more information on 1000heads, visit <a href="http://www.1000heads.com" target="_blank">www.1000heads.com</a> Benefits <ul><li>Additional holiday day for each year of service, up to 27 days</li><li>Additional festive shutdown period between Christmas and New Years period</li><li>Subsidised gym membership</li><li>Private Medical Cover</li><li>Company Pension Scheme</li><li>Personal development fund</li><li>Cycle to work scheme</li><li>Regular company socials/away days, free Monday breakfasts and Friday drinks</li><li>Flexible working, hybrid 2 days per week </li><li>Plus other cool perks</li></ul>

About the job Resident Liaison Officer Role Overview: Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations &amp; regeneration contracts throughout London and the wider Southeast. Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company. Your key responsibilities are: <ul><li>Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.</li><li>Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.</li><li>Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.</li><li>Maintain Lawtech customer service processes and systems as relevant for the site and residents.</li><li>Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with Lawtech policies.</li><li>Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.</li></ul>Role Responsibilities: <ul><li>Work closely with the Project Manager and Design &amp; Quality teams.</li><li> Set up and maintain Lawtech customer service systems, site records and local documentation and communication plans.</li><li>Draft responses and communication for residents and other parties</li><li>Mail merge letters to be sent to residents for surveys and installation dates etc, as directed by the Customer Service Manager/ Assistant Customer Service Manager</li><li>Answering of phone calls and making any necessary appointments.</li><li>Liaise with individual residents and establish individual requirements.</li><li>Arrange site surveys as required to each property within the project.</li><li>Manage surveys and work appointments with residents and comply with local key-holding and security requirements.</li><li>Maintain Lawtech's record of all issues raised and resolutions and report progress as required for weekly, fortnightly, and monthly meetings.</li><li>Work with site and project management to identify and resolve issues and make recommendations for changes where appropriate.</li><li>Observe all H&amp;S rules and ensure resolution of service issues comply with all such rules.</li><li>Escalate unresolved issues to CSM, when appropriate to do so.</li><li>Basic site administration including data entry of the in house 'probe' system for the below:</li></ul>• Delivery receipts - Once a week update deliveries on probe and ensure hard copies are sent/collected for the attention of Accounts Team • Site stock takes - Every Thursday stock takes are undertaken by the Site Manager. Information needs to be updated and sent to head office by you once a week following this stock take. • Update and close out alerts - Manage alerts on probe by reviewing every three days, chasing for response from individuals who are down to provide this. • Right to Work Checks - Checking of right to work for subcontractors including taking copies of passport or checking settlement status on the government website. • Maintain ID system for operatives - following procedure already started by Site Manager <ul><li>To perform any other administrative duties as directed by CSM.</li><li>Obtain satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to improve our service</li></ul>Skills and Qualifications <ul><li>Excellent written English.</li><li>Experience with customer service, ideally resident liaison experience within construction/social housing sector.</li><li>Ability to manage resident expectations.</li><li>DBC check (standard).</li></ul><ul><li>Competent MS Excel, MS Word, Microsoft Outlook email and calendars.</li></ul><ul><li>Competent use of Project Probe and SharePoint</li></ul>

Resident Liaison Officer

Job Description Proposed Interview Date: Tuesday 17 February 2026 Closing Date: Wednesday 04 February 2026 Contract Type: Permanent Salary: FC7 - £33,732.26 to £41,972.91 Working Pattern: 18 Hours per week Location: Based in Glenrothes Supporting Statement As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked 'upload resumé'. Your Supporting Statement must not be a CV. More information is available on our Career site at <a href="http://www.fife.gov.uk/jobs/supportingstatement" target="_blank">www.fife.gov.uk/jobs/supportingstatement</a>. Job Details We are looking for an enthusiastic, flexible individual to deliver enhanced housing options advice and provide case management support to prevent homelessness. You will assess needs, make statutory decisions in relation to potentially homeless customers and work with applicants to secure rehousing which meets their requirements. You will undertake housing allocations, housing list management, voids management and deliver devolved, high quality landlord services by engaging with customers and partners to minimise void loss and ensure best use is made of the council's housing stock and voids management. The Person You should be educated to SCQF level 7, which includes HNC or Advanced Highers or equivalent in housing or related discipline and have the ability and commitment to complete qualification in Housing Advice Law SCQF level 7. You will be expected to provide prevention led accredited housing options advice, including initiating early intervention actions to prevent homelessness if required. Liaising with a wide range of partners and stakeholders as appropriate. Providing ongoing case management support throughout the customer journey including completing comprehensive housing and support needs assessments, coproducing Personal Housing Plans, and undertaking activity to identify and progress appropriate housing options. You may be required to obtain a Protection of Vulnerable Groups (PVG) Scheme Membership or Disclosure Check for this role. Further Information <ul><li>Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile</li></ul><ul><li>How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.</li></ul><ul><li>Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services</li></ul><ul><li>Directorate Information - Council Department information</li></ul><ul><li>Social media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.</li></ul><ul><li>Alternative Formats - Job information can be made available in alternative formats, to make a request please email: <a href="mailto:transactions.recruitment@fife.gov.uk" target="_blank">transactions.recruitment@fife.gov.uk</a></li></ul>For Further Information Please Contact: <a href="mailto:Laura.Russell@fife.gov.uk" target="_blank">Laura.Russell@fife.gov.uk</a>

Housing Options Officer

About the role We are looking for a dynamic, motivated, and experienced professional to lead our team of Allocation Officers and help shape the fair, transparent and lawful allocation of social housing within the Council's framework. This is an exciting opportunity to play a key role within the Council's Housing Allocations Team. As a Housing Allocations Team Leader, you will be responsible for developing, updating and implementing clear, effective arrangements that support the delivery of a high-quality, customer-centred service. You will provide support to the Housing Allocations &amp; Quality Manager and your work will ensure the Council meets its statutory responsibilities while continually improving outcomes for residents. In this role, you will build and maintain strong working relationships with social housing landlords, ensuring the delivery of a compliant and efficient Housing Allocations Scheme that supports the Council's strategic objectives. As a Team Leader, you will inspire, guide and support your team to achieve service excellence. Your leadership will drive performance, promote best practice and contribute to positive, meaningful results for our communities. This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to a Basic DBS certificate. What will you be doing? You will support the Housing Allocations and Quality Manager to deliver the housing allocations service, ensuring services are of a high quality, customer focused and comply with statutory requirements, the Council's policies and procedures and service standards. Ensure appropriate and prompt allocation of social/affordable housing available to the Council to meet its statutory duties in line with legislation, guidance and the Council's Housing Allocations Scheme. Responsible for the line management, supervision and performance of the Housing Allocations Officers, providing them with advice, guidance, support and training to enable them to deliver effective and outcome focused functions within the housing allocations service. Manage, motivate and lead the Housing Allocations team members to achieve service delivery and positive results. Monitor individual and team performance against key performance indicators (KPIs), including production of performance reports, provision of support and/or addressing performance issues where appropriate. Assist the Housing Allocations and Quality Manager to develop, coordinate and deliver the Council's Housing Allocations Scheme, including ongoing monitoring and review. About you <ul><li>Proven experience working within a housing allocations service, with extensive knowledge of Part 6 of the Housing Act 1996 (as amended), associated legislation, and relevant case law.</li><li>Demonstrable experience delivering a statutory housing service, ensuring accurate and timely legal advice and assistance is provided on housing and related matters to achieve positive customer outcomes.</li><li>A relevant qualification (e.g. HND or NVQ Level 4) or the ability to demonstrate equivalent professional competence. Chartered Institute of Housing (CIH) membership at Level 4 or above, or commitment to work towards this.</li><li>Substantial experience at team leader level (or equivalent) within a local authority, housing association, or voluntary sector organisation, including managing, mentoring, and supporting staff to deliver high-quality, compliant services.</li><li>Proven experience handling Stage 2 complaints, housing allocation appeals, and responding effectively to Councillor and Member of Parliament enquiries.</li></ul>Our benefits You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council . About us At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us . If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support. West Northants Council, where careers thrive. Attached documents <ul> <li> WEST0899 JDPS Housing Allocations Team Leader.pdf </li> </ul>

Housing Allocations Team Leader

There is no better time to start a career within residential childcare than now! Would you like secure employment where you can progress your career? If you would like to build a career that gives you genuine sense of achievement and fulfilment knowing that you can have a positive impact on the young people we support, then look no further and apply today! Children's home Ribbleton are recruiting for a Assistant House Manager. We are looking for an enthusiastic and highly motivated Assistant House Manager-to become an integral part of our support team. In this role, you will support and care for our young people and be responsible for a small staff team. Please note, for this role we are only able to consider candidates with a full UK driving licence and access to a vehicle. Our benefits include... <ul><li>Exclusive access to reward and discount scheme</li><li>Comprehensive induction</li><li>Commitment to your ongoing training and career progression</li><li>Pension scheme</li><li>Paid for enhanced DBS</li><li>Wellbeing support</li><li>Cycle to work scheme and more!</li></ul>As part of Aspris Children's Services, we are immensely proud of the career pathway and training we can offer you. We ask that you can demonstrate the values needed for a role, transferable skills, and life experience and in return we will give you all the training and support you need to progress. If you can demonstrate the values needed for a role within residential childcare, we will give you all the training and support you need to become a dynamic Assistant House Manager. A Level 5 qualification in Children and Young People is essential for this role and you should be willing to study towards the Level 5 Diploma. The ideal candidate will have experience and the following characteristics to be successful in this role: Resilience - We support some of the most vulnerable children in society who have varying degrees of emotional behavioural difficulties, autism, ADHD and associated difficulties so there will be times where your resilience is challenged. Communication - Communicating with our young people is vital to understand their needs. Positive working relationships, good teamwork and communication plays a key part in ensuring important information is relayed to other staff. Organisation - Overseeing the effective implementation of care and independence programmes for our young people through the effective line management of the staff team, and manage shift patterns on a rota basis. Caring - Our young people require the best care we can offer. If you are a naturally caring and compassionate person, this is the role for you. Attentive - No young person is the same so being attentive to understand them and identify areas where we can support is important. Above all, we provide a supportive and collaborative working environment where you can flourish in your career and feel incredibly rewarded by helping those who need it most. If you want to progress your career in Children services, Aspris will help you get there. Aspris is committed to safeguarding and promoting the welfare of children. All applicants must be willing to undergo safeguarding screening appropriate to the post, including checks with Disclosure &amp; Barring Service and at least 2 references which cover the last 3 years; for all our services we will request references from where you have worked with either Children or Vulnerable Adults. Please be advised that references may be requested prior to interview for roles within our Schools.

Assistant House Manager

Grade: F scp17 £31,022 to scp23 £34,434 plus essential car user allowance. Contract: 12mth Fixed Term - 22hrs per week. Role specifics: Must hold full UK driving licence and be 18yrs or over. Unfortunately, we are unable to offer sponsorship for this role. Artificial Intelligence (AI) We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success. Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process. If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'About You' or 'Supporting Statement' section of your application Ask us about flexible working options to fit with your work/life balance - #HappytoTalkFlexible The Role To assist and support the delivery of a high- quality Housing Options &amp; Advice Service for homeless persons, those threatened with homelessness and others in housing need. Provide for all aspects of homelessness and housing advice casework from contact / initial application, assessment, decision, provision / securing of prevention and relief assistance through the delivery of statutory homelessness prevention, relief and other assistance via related policies and practices. To assist vulnerable customers to access and engage in services; offering advice and support on all options; advocating and negotiating on behalf of customers; and work closely with other agencies externally &amp; internally to provide options, prevent and relieve homelessness and to provide for the needs of households. To apply for this role please upload a recent anonymised CV and provide a covering letter to explain how you meet the essential criteria of the Job Description Person Specification. Please use your covering letter to also answer the following 3 questions: 1. What is your experience of working withing homeless legislation 2. What tools/interventions may you think of using to prevent someone becoming homeless 3. What are the challenges that are faced when trying to assist in securing accommodation. About You We're looking for a proactive team player with strong communication and networking skills to build positive relationships and empower customers to address their housing needs. You'll have a solid understanding of housing issues, homelessness legislation, and related services, alongside excellent casework and assessment skills. The ability to manage your own caseload, prioritise effectively, and make sound decisions to achieve positive outcomes is essential. About Us This is your opportunity to join us at an exciting time as we have strong ambitions for the borough. Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents. As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services. Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too. Ready to apply? Then please click Apply and upload your anonymised CV and supporting statement discussing your relevant skills and experience and explain how you believe they make you a strong fit for this role. Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply. This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification. This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or 'unbroken' service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs for more information. For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact <a href="mailto:recruitment@bolton.gov.uk" target="_blank">recruitment@bolton.gov.uk</a>

Initially funded for 3 years An exciting opportunity has arisen for a Housing Needs Officer to join our busy Housing Needs Team. We are seeking someone with experience of working directly with members of the public and working in collaboration with others to achieve positive results. You should have a good understanding of the issues faced by individuals who are threatened with homeless or in housing need. Ideally, you will have experience of providing frontline support to vulnerable clients facing a housing crisis, developing support or personal housing plans with clients, and applying national legislation to the decision-making process. The successful candidate will have a strong focus on the needs of the people that are seeking assistance, whilst being able to manage customers' expectations, and the ability to work effectively in a fast-paced environment. You should be a strong team player who embraces change and is able to work flexibly in order to meet the needs of the service and the people that we assist. The Council offers a generous salary, pension, holiday entitlement and exceptional work/life balance initiatives. This is an opportunity not to be missed. If you meet the essential criteria and feel you have the passion and desire to work with us, we would love to hear from you. For an informal discussion on the content of the job description or person specification, please contact Cassandra Darling on 01282 475835 How to apply Please apply via the link provided. Please note we do not accept CVs, an online application must be submitted.

Housing Needs Officer

Housing Enforcement Officer Location - Trafford Town Hall, Talbot Road, Stretford M32 0TH Hybrid working is an option - mix of home / site / office Salary range - Band 6 (£34,434) - Band 8 (£42,839) based upon 2025/26 salary scales &amp; dependent on experience / qualifications etc. Working Pattern - Monday - Friday Working hours - 36.25 per week Contract type - Fixed-term Temporary End Date - 30/03/2027 (funding provided is limited to current financial year only) Application deadline - 15/02/2026 Interview type - In person About the Role Trafford's Private Sector Housing Team have an exciting vacancy for a Housing Enforcement Officer to join the team on a 1-year fixed term contract. The team currently consists of 1 Environmental Health Officer, 3 Housing Enforcement Officers and 1 Trainee Housing Standards Enforcement Officer, who work to support the Team Leader in enforcing a wide range of legislative requirements related to private sector housing. This includes responding to complaints about poor housing conditions, inspecting private sector housing to assess potential hazards and carrying out follow up work or enforcement action to bring properties to current standards. In addition, the team license houses in multiple occupation, respond to reports of empty properties and are preparing for the implementation of the Renters Rights Act 2025. About you See role profile for full requirements. Band 6 <ul><li>Educated to minimum A Level standard or equivalent</li><li>Minimum of 12 months' experience working in a housing related field</li><li>Specialist knowledge relevant to specific areas work (e.g. housing standards)</li><li>Able to communicate effectively at all levels (verbal and written) with a variety of people from a range of backgrounds - using engaging communication and influencing styles with colleagues, managers and members of the public and communicating to customers in a clear and </li></ul>sensitive manner Band 7 (inclusive of above) <ul><li>Degree level qualification in Environmental Health / Housing (or similar)</li><li>Certificate of competency in the application of HHSRS (Housing Health &amp; Safety Rating System)</li><li>Demonstrable experience in enforcement of private sector housing</li><li>Ability to assess appropriate method of enforcement action</li></ul>Band 8 (inclusive of above) <ul><li>Significant experience in enforcement of private sector housing</li><li>Ability to motivate and supervise colleagues, sharing knowledge and learning with trainees/newly qualified colleagues</li></ul>About us Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford's huge potential. Our vision: Trafford - where all our residents, businesses and communities thrive. Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer. Additional Information You will be in possession of a current driving license and provide a serviceable car for use in connection with the duties required. Flexibility to carry out duties outside normal working hours as may be required by the nature of the service. Willing and able to travel to any administrative site within the Borough as required. Please note the advert may close early if we receive a high number of applications so, please do not delay in submitting your application. Contact Details For more information about the team / role please contact Nicola Lees <a href="mailto:Nicola.Lees@trafford.gov.uk" target="_blank">Nicola.Lees@trafford.gov.uk</a> / 07890067855 About the benefits You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford. To learn more about Trafford as a place to work visit and to view more about our awards and benefits please visit: Trafford - Benefits | <a href="http://www.inploi.com" target="_blank">www.inploi.com</a> (greater.jobs) OTHER RELEVANT INFORMATION Greater Manchester Continuous Service Commitment - greater.jobs | <a href="http://www.inploi.com" target="_blank">www.inploi.com</a> For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>). Please note we are not a licensed sponsor and we won't be able to support with your work visa. Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants. To find out more, please click here: Recruitment &amp; Employment Privacy Notice (trafford.gov.uk)

Housing Enforcement Officer

Shropshire Towns and Rural (STAR) Housing are an arms-length organisation managing homes on behalf of Shropshire Council. We are committed to creating quality homes and vibrant communities by listening to our residents and delivering excellent housing services. Permanent | 37 hours per week | Salary: £48,000 Based at Ptarmigan House, Shrewsbury (travel to STAR homes required) Lead excellent tenancy and neighbourhood services - and be STAR's safeguarding lead STAR Housing is seeking an experienced Neighbourhood Manager to lead and manage tenancy and neighbourhood management services across all areas of our operations. This pivotal role drives performance, ensures legal and regulatory compliance, and leads service improvement - with organisational responsibility for safeguarding. Reports to: Head of Housing | Responsible for: Housing Officers Key responsibilities • Lead, develop and performance-manage geographically dispersed Housing Officers; set objectives, appraise performance and build a high-performing, customer-focused culture. • Oversee tenancy management including tenancy audits/check-ins, breaches, abandoned properties, succession, enforcement action and (where required) court attendance. • Manage neighbourhood services: inspections (including block checks and fire safety compliance), community engagement and environmental improvement initiatives. • Lead on community safety, ASB and domestic abuse case oversight; work with partners (police, social services, community safety) to achieve timely, sensitive outcomes. • Act as STAR's safeguarding lead: ensure staff training, robust referrals tracking, multi-agency working and up-to-date policies and procedures. • Ensure compliance with housing legislation and Regulator of Social Housing standards; act as a key point of contact for audits/inspections and support access for property safety works. • Manage the Neighbourhood Services budget; monitor expenditure, deliver value for money and report financial and performance outcomes to SMT. • Lead continuous improvement projects, using data and resident feedback to streamline processes and improve resident experience. What we offer • Local Government Pension Scheme (LGPS). • Annual leave: 28 days rising to 33 days after 5 years (plus bank holidays). • Mileage reimbursement at 45p per mile for business travel. • Supportive leadership team, opportunities to lead improvement and shape services. Essential information • DBS check required. • Access to a suitable vehicle and flexibility to work occasional evenings and attend meetings/events as needed. • May participate in duty officer on-call rota (as part of a rota). Join us in making a difference in our communities by providing essential housing services and ensuring the safety and comfort of our tenants. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Neighbourhood Manager

Job Description Job Title: Lettings Officer Contract Type: Permanent Salary: £26,153.96 Per Annum (£28,739.52 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday to Friday, Hybrid Location: Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Lettings Officer Deliver a quality lettings service for social housing, working closely with colleagues from Asset Services, Empty Homes Repairs Delivery teams and Housing Services to ensure that homes are let quickly and appropriately, at the required standard, minimising rent lost through empty homes. Role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. Drive the continuous improvement of the customer experience, while relentlessly reducing waste and improving value. About you We are looking for someone with: • Demonstrable commitment to Our Riverside Way values. • Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries. • A strong customer focus, with excellent written and verbal communication skills. • Experi-ence of working in lettings. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay &amp; generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered Role Profile • Deliver end to end management of empty homes, from the point that notice is received (or handover date is received), to the creation of the new tenancy on the housing man-agement system. Work collaboratively with colleagues in Asset Services and Housing Ser-vices to ensure that properties are let as quickly as possible, to the required standard. • Manage notice periods, advising customers of their responsibilities, securing a forwarding address and making arrangements for any arrears to be paid, making arrangements for no-tice inspections and viewings. • Manage customer housing applications where Choice-Based Lettings (CBL) and Common Housing Register (CHR) partnership delegate this responsibility to housing providers. • Advertise and allocate properties in line with lettings policies and strategies, using CBL and CHR partnerships, local nomination arrangements and online advertising as appropriate, ensuring that photographs and information provided about the property are an acceptable quality. • Carry out appropriate pre-tenancy checks, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Take initial rent payments in line with our 'Rent when due' approach, and agree and set up payment plans. Support with on-boarding new cus-tomers through the Digital Tenancy Sign Up portal. • Make appointments as necessary for viewings, sign ups, turn on and tests, liaising with col-leagues in other teams. • Maintain accurate customer records, preparing sign up documentation and creating tenan-cies in the housing management system, and accurate void management records to ensure that reporting is correct, up to date and reliable. Complete and upload the CORE form for all lettings. • Establish a positive relationship with new customers, acting as the key point of contact until they have successfully moved in, answering questions and resolving issues to drive high levels of satisfaction with the lettings process. • Ensure compliance with Group requirements in Health &amp; Safety, Safeguarding, Equality &amp; Diversity and Data Protection Other Duties Additional Information • The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role, albeit that regular support will be required to teams in Camden and Dartford • The role will be exposed to sensitive information; therefore, the role holder is expected to main-tain levels of confidentiality at all times. • In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. • The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken. Person specification Knowledge, Skills and Experience Essential • Demonstrable commitment to Our Riverside Way values. • Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries. • A strong customer focus, with excellent written and verbal communication skills. • Experi-ence of working in lettings. • Proficient in use of Microsoft Office Suite. • Excellent attention to detail with the ability to work under pressure, deliver to strict dead-lines and manage conflicting priorities. • Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same. Desirable • Competence in using Open Housing and Salesforce, or CX (Microsoft Dynamics) and CE. About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

Lettings Officer

Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do. Our Values are: <ul> <li>Open and fair: We are fair, open, and transparent.</li> <li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li> <li>Engage and empower: We talk and listen to others, working together as one.</li> <li>Create and innovate: We embrace new ways of working to continuously improve.</li> <li>Own and be accountable: We work together to deliver the best services for our residents.</li> <li>Value and respect: We put diversity and inclusion at the heart of all we do.</li> </ul>About the team we are recruiting to We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. The Housing and Homelessness Service is a very busy environment and faces several challenges to meet the housing needs of citizens of Coventry. The team have grown significantly during the last 12 months and this reflects the fact that Housing &amp; Homelessness are now a key council priority. The team are responsible for the delivery of the following service functions: <ul><li>Provision of the statutory homeless service</li><li>Provision of temporary accommodation</li><li>Management of the housing register</li><li>Co-ordination of support to citizens rough sleeping</li><li>Commissioning of homeless services, and</li><li>Responsibility for housing strategy</li></ul>The Council has a strategic vision that is clearly set out in both the Housing &amp; Homelessness and the Rough Sleeping Strategies which were both approved in 2019. By becoming part of an expanding team who are focused on preventing households from becoming homeless as well as providingtailored support and interventions when someone does become homelessthis is a fantastic opportunity to make a real difference to some of the most vulnerable people in our city. What is the job role? Let's Rent Coventry' is Coventry City Council's rent guarantee scheme, launched in May 2020. It aims to match households who are homeless or threatened with homelessness, with private landlords who have properties to let in the city. This provides homeless households with a safe, suitable home for at least 12 months and enables the Council to fulfil its duties under the homelessness legislation (Part 7 of the Housing Act 1996). We are recruiting for an Accommodation Officer, you'll join the team at an exciting time for the housing and homeless service, in the post you'll be responsible for increasing the capacity of the private rented sector. By building links with landlords in the private rented sector you will secure accommodation and help prevent homelessness. You'll be work alongside colleagues to increase the supply of PRS accommodation and match these to households in temporary accommodation to allow the service to discharge its homeless duties. You'll need the ability to be creative and solution focused negotiating and connecting with people from all backgrounds. The role can also include the placement of households into temporary accommodation, the ongoing case management of homeless households in temporary accommodation in relation to tenancy management, rent collection and timely move-on into more permanent accommodation to discharge the Council's rehousing duty. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role. Who are we looking for? For the role you'll need <ul><li> A positive attitude towards helping people to overcome Homelessness </li><li> Strong negotiating skills and advocacy skills. </li></ul><ul><li> Resilienceand determination to achieve right outcomes for Homeless people/families </li><li> Willingness to learn about the relevant legislation for Housing and Homelessness </li><li> The ability to travel around the City . </li><li> You will be able to use your initiative, be forward thinking and solutions led due to this being a reactive role </li></ul>If you need help or support to complete your application, please visit our accessibility page to see how we can assist you. Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria: <ul><li>Members of the Armed Forces and veterans</li><li>Are currently in care or have previously been in care</li><li>If you consider yourself to be disabled or if you have a long-term health condition</li></ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable. Interview date(s): 16/02/2026 and 18/02/2026 About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities. If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit <a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a> Attached documents: <ul> <li> RM-00061951-Accommodation Officer-Job Description.pdf - Job description </li> <li> Coventry City Council Application Process 2.pdf </li> </ul>

Accommodation Officer

Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do. Our Values are: <ul> <li>Open and fair: We are fair, open, and transparent.</li> <li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li> <li>Engage and empower: We talk and listen to others, working together as one.</li> <li>Create and innovate: We embrace new ways of working to continuously improve.</li> <li>Own and be accountable: We work together to deliver the best services for our residents.</li> <li>Value and respect: We put diversity and inclusion at the heart of all we do.</li> </ul>About the team we are recruiting to The Through Care Service is made up of Social Workers, Personal Advisers (PAs), Children and Families Workers and a Housing Liaison Officer. Our team provide social work and personal advice to children in care and care leavers aged 12 to 25. We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. At Coventry City Council, we are embarking on an incredible journey to create a brighter future for Coventry's children. As a 'Good' Local Authority, we believe in pushing boundaries and delivering excellence for children and families. Our vision is clear, and our social workers are unwavering in their commitment to putting children and families at the centre of their practice. Be part of our inspiring team, making a meaningful difference in the lives of Coventry's children. Together, let's create a nurturing environment where every child's potential can flourish. What is the job role? We are looking for a Housing Liaison Officer to join our Through Care service within Children's Services. This role is key to supporting care leavers in securing permanent housing and making a successful transition to independent living. You will work closely with personal advisors, housing teams, and external providers to ensure accommodation options are identified and accessed in line with care plans. The role involves advising and empowering young people, contributing to housing policy development, and collaborating across services to prevent homelessness. All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). Who are we looking for? We are looking for a proactive and organised individual with strong communication skills, passionate about supporting care leavers to secure safe and sustainable housing If you need help or support to complete your application, please visit our accessibility page to see how we can assist you. Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria: <ul><li>Members of the Armed Forces and veterans</li><li>Are currently in care or have previously been in care</li><li>If you consider yourself to be disabled or if you have a long-term health condition</li></ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable. Interview date(s): 30th January 2026 About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities. If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit <a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a> Attached documents: <ul> <li> JD and Person Spec Housing Options Officer Jan 2026.pdf </li> <li> Coventry City Council Application Process.pdf </li> </ul>

Housing Liaison Officer

Accommodation Manager -Salary £43,000 Camber Sands Holiday Park - Accommodation available Join us as our new Accommodation Manager, where you'll lead, motivate, and coordinate our dedicated team to uphold exceptional standards of cleanliness and presentation. In this pivotal role, you'll ensure every accommodation type delivers an outstanding guest experience, helping us create a welcoming and memorable stay for all. What you will be doing... <ul> <li>Recruiting, onboarding, and training members of the Accommodation team. </li> <li>Creating a positive team culture that consistently delivers high standards. </li> <li>Implementing an effective team structure, delegating roles, and setting clear responsibilities. </li> <li>Providing ongoing coaching, on-the-job training, 1-2-1s, and development plans. </li> <li>Driving team engagement, motivation, and recognition. </li> <li>Overseeing daily cleaning operations across all accommodation types. </li> <li>Conducting regular inspections to ensure cleanliness and presentation meet required standards. </li> <li>Creating and executing rolling plans to support consistent operational performance. </li> <li>Analysing data and monitoring team and unit performance to produce weekly action plans, implementing improvements where needed </li> <li>Working closely with Maintenance and Guest Experience teams to coordinate check-ins, repairs, and special requests </li> </ul> About you... <ul> <li>Previous experience managing teams. </li> <li>The ability and knowledge to coordinate complex daily business operations. </li> <li>Experience with forecasting labour and resource planning skills. </li> <li>A leadership style that inspires, supports, and brings out the best in diverse teams. </li> <li>The ability to access accommodation to perform checks and deliver hands-on cleaning services as required, performing physical tasks including lifting, bending and standing for extended periods of time. </li> <li>The flexibility to be able to work across varied days including weekends, evenings, and bank holidays as required. </li> <li>Confident using standard IT systems and applications. </li> <li>A full UK driving licence. </li> </ul> So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer: <ul> <li>The chance to develop your skills and boost your career across our 65 parks - we've got your back when it comes to training! </li> <li>You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority. </li> <li>A 50% discount for you and a 25% discount for friends and family when booking your holiday with us. </li> <li>A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. </li> <li>Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you. </li> </ul>We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come. Are we the right fit for you? At Parkdean Resorts we don't leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We're Parkdean people, and we do everything we can to ensure our guests and owners create amazing memories. Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Holly at <a href="mailto:Holly.Baldwin@parkdean-resorts.com" target="_blank">Holly.Baldwin@parkdean-resorts.com</a>.

126 Housing / Neighbourhood management Jobs in United Kingdom