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**Important notice** In line with our redeployment policy, we'll prioritise applications from National Trust employees who are under formal notice of redundancy. At the National Trust, we care for places of beauty, nature and history - for everyone, for ever. Our residential properties are part of that story, and we're looking for someone who shares our passion for people and places to help us manage them with care, creativity and professionalism. This is a part time role offering 18.5 hours a week, we're open to discuss how these hours would suit the best candidate. The Welsh translation of this advert is available in the attached documents. What it's like to work here As a Lettings Officer, you'll play a vital part in the management of our residential let estate. You'll support the specification, refurbishment, letting and ongoing management of residential properties, helping us achieve sustainable standards and deliver a high-quality service to tenants and stakeholders. What you'll be doing You'll work closely with the Wales Lettings Manager and other property professionals to maintain accurate tenancy and building condition data, identify opportunities for income generation, and contribute to estate planning. You'll also help coach and support teams locally, sharing your expertise to build capability and raise the Trust's profile. This is a role where your knowledge and enthusiasm will help bring places to life - not just for those who live in them, but for the communities around them. You'll be someone who thinks creatively, acts responsibly, and works with purpose - helping us make a lasting difference. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: • experince in property lettings management • proven experince in delivering great customer service and communicating • an awareness of compliance and legal obligations within lettings management • experince in maintaining databases • demonstrable experince in building good stakeholder relations Criteria for all other applicants: • accreditation from Rent Smart Wales, ARLA (or be working towards it), or similar professional recognition • demonstrable experience in residential lettings and property management • a good understanding of refurbishment, legislation, and the local lettings market • strong analytical and data management skills • excellent communication and relationship-building abilities • a collaborative, proactive approach and a passion for delivering great service The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places

Lettings Officer

AHS, a distinguished real estate company, is in search of a highly skilled and experienced Head Butler (House Manager) to lead our team in providing exceptional service and management of exclusive properties. In this pivotal role, you will be responsible for the comprehensive oversight of household operations, ensuring that all functions run smoothly while delivering exemplary service to our esteemed clientele. Your expertise will help create a warm, welcoming environment for residents and guests alike. Responsibilities <ul><ol> <li>Household Management:</li> <ul> <li>Supervise and manage household staff, including hiring, training, and scheduling.</li> <li>Oversee the maintenance and upkeep of the property, ensuring it is always in pristine condition.</li> <li>Manage household budgets and expenses, including tracking and reporting.</li> <li>Coordinate with external service providers (e.g., cleaners, maintenance workers).</li> </ul> <li>Personal Assistance:</li> <ul> <li>Provide personalized service to the principals, anticipating their needs and preferences.</li> <li>Assist with wardrobe management, including packing and unpacking for travel.</li> <li>Handle personal errands and tasks as required.</li> </ul> <li>Travel Coordination:</li> <ul> <li>Plan and organize travel itineraries, including flights, accommodations, and transportation.</li> <li>Ensure all travel arrangements are seamless and meet the principals' expectations.</li> <li>Accompany the principals on trips, providing support and ensuring their comfort.</li> </ul> <li>Event Planning:</li> <ul> <li>Organize and manage private events and gatherings, including coordinating with vendors and staff.</li> <li>Ensure events run smoothly and meet the principals' standards.</li> </ul> <li>Security and Confidentiality:</li> <ul> <li>Maintain the highest level of confidentiality and discretion in all matters.</li> <li>Ensure the security of the household and principals, including managing security systems and protocols.</li> </ul> </ol></ul>Requirements <ul> <li>Proven experience as a Head Butler, House Manager, or in a similar high-level household management role</li> <li>In-depth knowledge of service etiquette, household management, and maintenance tasks</li> <li>Strong leadership and team management skills</li> <li>Exceptional organizational and multitasking abilities</li> <li>Excellent communication and interpersonal skills, with a focus on customer service</li> <li>Flexibility to work irregular hours, including weekends and holidays</li> <li>Proficiency with household management software and technology</li> <li>Valid driver's license</li> </ul>

House Manager

Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover our work primarily in South London, but potentially some travel across Kent, Surrey and West Sussex . You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel you must have your own vehicle and valid driving license. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information What We Offer: If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Resident Liaison Officer

Housing Options Officer Ref: RNR002929-2 Salary: £33,143 p.a. plus benefits 37 hours per week 1 year Fixed term contract Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you. Following the implementation of The Homelessness Reduction Act it is an exciting time to work within our Housing Options team. If you are an energetic and enthusiastic person that embraces change positively and wishes to make a difference to people's lives and have a positive impact, then we want to hear from you. You must be an excellent team player who can work in a high-pressured, constantly changing environment, and conduct yourself with professionalism and empathy. Your next role You will interview and case manage people in housing need, giving high quality advice and assistance and dealing tactfully and sympathetically with applicants in frequently stressful circumstances. As a Housing Options Officer, you will also ensure that customers are aware of their legal rights and liaise with housing providers and other agencies, including Citizen's Advice, The Courts, Police and Probation and Social Services to find positive outcomes for your customers. This post provides an excellent opportunity to work alongside dedicated officers providing housing advice and assistance to customers who are experiencing or are at risk of domestic abuse. Knowledge of housing law and homelessness legislation would be beneficial but not essential as full training will be provided. You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customer-facing role"). You will be subject to an enhanced Disclosure and Barring Service Check Your next package Please see our Rewards and Benefits offer for more details. As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance. For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, re-vitalised Swindon together. And you'll be proud to say it was made better with you. Please see our Vision and Values page for more details and our new Swindon Plan. Your next steps Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply. Previous applicants need not apply. For further information about the role, please contact Vikki Castle, Housing Options Manager, at <a href="mailto:vcastle@swindon.gov.uk" target="_blank">vcastle@swindon.gov.uk</a> Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you. As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality &amp; inclusion. If you are experiencing technical issues submitting your application, please email <a href="mailto:resourcing@swindon.gov.uk" target="_blank">resourcing@swindon.gov.uk</a> Closing date: 26 January 2026 Interview date: 2 February 2026

Housing Options Officer

We are looking for an experienced Neighbourhood Housing Officer (on a 12 month FTC) to join our fantastic Neighbourhood Team! Be the driving force behind great neighbourhoods - supporting residents, resolving issues, and delivering an exceptional customer experience! We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes. A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits. Please note, this role is on a 12 month FTC. Requirements Outline of key responsibilities... <ul><li>In this role, you'll be a key player in managing and addressing tenancy and estate management challenges, collaborating with a dedicated team. You'll oversee a caseload within a specific geographic area, taking responsibility for each case until a solution is fully reached</li><li>As the first point of contact for the Neighbourhood and Estate team, you'll handle inquiries via phone, email, and in person. You'll connect with other teams when needed to ensure that customer queries are addressed quickly and in line with our service standards and KPIs</li><li>Your proactive nature will help you investigate any potential breaches of tenancy conditions, ensuring appropriate actions are taken to resolve issues. This includes serving Notices of Seeking Possession, gathering evidence, recommending injunctions or legal actions, and attending court hearings</li><li>You'll also handle all tenancy and neighbourhood processes, including administration, while adhering to statutory timelines, policies, and procedures for mutual exchanges, successions, management transfers, settling-in visits, welfare visits, tenancy changes, notices, and more</li><li>By taking a swift and victim-centred approach to reports of anti-social behaviour, you'll work to understand the issues affecting our communities and their root causes. Your proactive efforts will help resolve and prevent anti-social behaviour (ASB) in collaboration with the Tenancy Enforcement Team Leader, providing guidance and determining when escalation is necessary</li></ul>We are looking for someone who has... <ul><li>Experience in providing excellent customer service, whether it's through phone calls, face-to-face interactions, or emails, ideally in a housing setting</li><li>An understanding of the current laws related to housing, especially landlord and tenant regulations within the realm of social housing</li><li>Self-motivated, capable of working independently while effectively planning their workload and achieving performance goals</li><li>Strong negotiation skills are essential, as you'll be handling challenging situations and working towards positive outcomes for our customers</li><li>Additionally, a valid driving license is required, as you'll need to travel between sites and conduct visits when needed</li></ul>Benefits In return, we are offering... <ul><li>An annual salary of £35,932.59 plus a car allowance of £1,545 per annum</li><li>We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds</li><li>Flexible working around a 37 hour week</li><li>Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year</li><li>Pension - between 7% - 12% dependant on individual contribution</li><li>Life assurance - a payment of X3 your salary.</li><li>Annual Flu Jab - provided each winter to all employees.</li><li>Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points</li><li>Competitive medical cashback plan</li></ul>"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay." Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.

Neighbourhood Housing Officer

Are you passionate about making a positive impact on resident's lives? Do you have excellent communication and problem-solving skills? We are looking for a Housing Options Officer to help provide an effective and proactive homeless prevention and relief service, ensuring outstanding customer service and service delivery standards are achieved and providing a critical source of support for local people seeking help with their housing needs. The Role You will work as part of the wider Housing Services service area. This role is responsible for providing comprehensive housing information, advice, and assistance to the public in order to prevent or delay homelessness and to promote local housing options. You will also assess homeless applications advising applicants of their options and ensure they receive appropriate information and, where necessary, are signposted to other useful sources of help. Who we're looking for: <ul><li>Experience in Housing options within a local authority or Registered Provider setting. </li><li>Experience of housing advice and casework. </li><li>Experience of working with external agencies to deliver successful outcomes.</li><li>Ability to deal with complex cases through multi-agency working. </li><li>People skills with the ability to communicate well with customers, Councillors, and external agencies. </li><li>Able to interpret policy, procedures, and strategies in relation to Housing Needs. </li><li>Self-sufficient in the use of databases and MS Office products and the use of CRM (Customer Relationship Management Systems. </li><li>Able to write accurate and clear correspondence and reports. </li><li>Able to plan and prioritise when under pressure. </li><li>Ability and commitment to working with individuals and groups to problem solve and achieve positive service outcomes. </li><li>Able to innovate by both conceiving and implementing new services or improvements to existing services. </li><li>Pragmatic, creative, and flexible approach to problem solving and committed to taking initiative and achieving practical solutions. </li><li>An understanding of local government services and functions and the major issues facing local government.</li><li>Experience of working with Elected Members and of dealing with politically sensitive issues.</li></ul>What we offer When you join us your expertise, skills and experience will be valued, and your career development will be our priority. We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference. We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable. We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop. We are conveniently located close to Oxted Station and have some on-site parking. In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme. Please visit our website for more information about working for us <a href="http://www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a> and download our Working for Tandridge guide. Diversity statement At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do, and good practice is embedded in the Council's culture and services. We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act. Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Want to know more? If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we would love to hear from you. If you would like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail David Wilcox at <a href="mailto:dwilcox@tandridge.gov.uk" target="_blank">dwilcox@tandridge.gov.uk</a> Local Government Reorganisation Surrey is part of the government's plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. Although this may lead to some uncertainty for anyone considering a role with us, we need to continue to provide services. When local government is reorganised, most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc. Find out more about what local government reorganisation means for us. Salary range <ul><li>£30,000 - £35,000 per year</li></ul>

The Vacancy Fulltime: 37hrs per week - Fixed Term Contract (6 Months) Proposed Interview Date: TBC We have an exciting opportunity for a Neighbourhood Officer to work as part of a customer focused, collaborative team responsible for the management of the Trust's estates, including investigating breaches of tenancy, ensuring that anti-social behaviour is addressed by working in collaboration with external partners, regularly monitoring the Trust's estates to ensure areas are safe, clean and well maintained. Key Responsibilities Include: <ul> <li>To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures.</li> <li>To provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with.</li> <li>To attend court to represent the Trust and provide witness statements as required</li> <li>Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and 'end of tenancy' liaison.</li> <li>To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement.</li></ul>For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate Will Have: Educations and Qualifications: <ul> <li>Full, current, valid driving licence.</li></ul>Skills, Knowledge and Abilities: <ul> <li>Experience of working within Housing or a similar customer focused organisation.</li> <li>An understanding of the importance of confidentiality and data protection of business information.</li> <li>Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally.</li> <li>Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision.</li> <li>Possess a high level of accuracy and attention to detail when recording information.</li> <li>Possess good IT skills to include use of Word, Excel, Outlook and Teams.</li></ul>Please note this role is subject to a Basic Disclosure and Barring Service check The Company We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk. We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market. We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis. At Saffron We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our colleagues to do the right thing and we are looking for people whose values are aligned with ours (PACE - Professional, Accountable, Collaborative and Evolving). You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to. We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working. As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community. Our Strategy Inspiring Organisation: Outstanding colleague engagement Inspiring Organisation sets out the path to outstanding colleague engagement which we believe necessary to achieve 90% tenant satisfaction, and the actions we will take over the next year. Inspiring Communities: 90% customer satisfaction Inspiring Community sets out the path to increasing tenant satisfaction from 74% to 90%, and the actions we will take over the next year. Inspiring Innovation: Creating £3m of capacity to invest Inspiring Innovation sets out the path to freeing up a further £3m per year that we believe necessary to invest in providing the best possible home, service and workplace, and the actions we will take over the next year. Governance We will operate in a culture where strong governance, compliance and risk assessment is business as usual. Homes We will actively manage our existing homes, and deliver new affordable housing to provide quality homes for current and future customers. Our Benefits Learning And Development Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training &amp; courses Time Off Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave Prioritising Mental Health Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins Aviva Pension Scheme Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover Health Schemes Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion] Salary Sacrifice Schemes Cycle to work, and Tusker Car Scheme Shopping discounts Access to our Employee Assistance Programme staff recognition awards Support for your qualifications Pension Access to our mental health first aiders

Neighbourhood Officer

Job Description Our Estates Teams are critical for delivering a great resident experience. They work hard to provide a high-quality estate service covering gardening, grounds maintenance and cleaning. We have an opportunity for a Grounds Maintenance Assistant to join our team in the Welwyn Garden City area on a permanent, full-time basis. You will provide a high-quality gardening and grounds maintenance and cleaning, ensuring compliance with agreed standards, specifications, and timescales. This will include cleaning internal communal areas and keeping external areas well maintained. You will represent Guinness on site, fostering positive working relationships working with customers, contractors, and colleagues to provide access, report any responsive repairs, fly tipping, graffiti, and safeguarding alerts. What we're looking for We are a customer-focussed organisation so we know that how we do things is just as important as what we do. You will not only be an experienced Grounds Maintenance Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate: <ul><li>Proven Professional experience of delivering grounds maintenance across a variety of sites and garden types.</li><li>Experience and knowledge of lawn, shrub and plant care.</li><li>Proven experience of achieving high levels of customer satisfaction.</li><li>Ability to carry out physical tasks within Health &amp; Safety guidelines.</li><li>Ability to work effectively within a team and without high levels of supervision.</li><li>Knowledge of Health &amp; Safety legislation, Including COSHH and PPE.</li></ul>The Guinness Partnership have an outstanding benefits package to reward hard work and commitment to our values, this includes: <ul><li>Competitive salary of £25,845 per annum. </li><li>Hours of work are Monday to Friday, 35 hours per week.</li><li>25 Days Holiday + Bank Holidays + option to buy Extra Holidays + Allowance increases with length of service, plus Partnership Days.</li><li>Healthcare Cashback Plan.</li><li>Pension Contributions - up to 9% matching contributions.</li><li>3 x Life Assurance.</li><li>Cycle to Work Scheme.</li><li>Employee Assistance Programme which includes access to face-to-face counselling, a stress helpline and tax, fitness and childcare advice.</li><li>A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure and days out. </li></ul>If this sounds like the role that you are looking for, we would love to hear from you, apply today! INDTGP REEDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Estate Assistant

Job summary An exciting opportunity has arisen for an efficient and effective administrator with excellent organisational and interpersonal skills to support the work of our Associate Director of Estates and Facilities and the team. Providing a friendly, professional and efficient customer service is at the forefront of our team, helping with reports, data gathering , Minute taking etc We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail. You will also need to be computer literate with experience of Microsoft Office packages and able to balance multiple tasks and priorities effectively. There may be instances where you will be required to travel to another location for work. Please note: Under current UK immigration rules, this role does not meet the eligibility requirements for sponsorship under either the Health and Care Worker visa or the Skilled Worker visa routes. This post is for 22.5 hours per week. Main duties of the job Act as the first point of contact for general telephone and email enquirers , arrange calendars and meetings to support the services and team. Carry out a full range of administrative tasks including scanning, typing, filing, photocopying, arranging meetings, minute-taking, handling telephone messages, and the departments help desk and other duties as required. Assist senior team members with projects and initiatives by providing administrative support as needed. Be flexible and have the ability to on occasions work at another location. About us ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders. We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - <a href="http://www.ecch.org" target="_blank">www.ecch.org</a>. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future. At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare. We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received. We recognise that AI tools are increasingly used inprofessional settings. While we encourage strong applications, we valueauthenticity and an accurate reflection of skills and experience. Applicants must declare if AI has been used to completetheir application, including responses that are directly copied orsignificantly shaped by AI tools. By submitting this application, you confirm that allinformation provided is a true and accurate representation of your own skills,knowledge, and experience. Job description Job responsibilities Operational To carry out the allocation of all external users ofECCH Spaces, along side sourcing external space requirements for ECCH teams touse. To ensure that maximum utilisation of accommodation isachieved. To respond to all accommodation enquiries in a timelymanner. To use a variety of computer software packages such asan electronic booking system, excel spreadsheets, word, Microsoft teams etc. To complete and maintain all administration tasks forAccommodation Services which includes completion of Licences to Occupy,assistance to the head of service on demise plans and Lease negotiation. To provide high standards of customer service whilstmanaging the reception arrangements for new tenants and to maintain good levelsof communication with those heads of departments/external partners whose staffuse ECCH space. To ensure that all accommodation equipment is kept upto the desired standard and maintained for external users. To raise sale invoices, and authorise invoices up to5K To work with our landlord NHSPS on clear demise plans,authorisation of Annual Business Charges. To help cover Estates and Facilities Helpdesk. To set up and maintain site plans and occupancysheets. Financial To ensure that agreements are issued and kept up todate which indicate the correct terms and conditions for any leases, licencesor agreements including Ad Hoc room hire. To raise sale invoices in a timely manner To authorise landlord Annual Business Statement To arrange for the preparation and checking ofinventories of all estates assets. To prepare and submit monthly management information,including occupancy statistics and budget information to assist with themonitoring and performance of our estate. General Any other duties consistent with the grade that may beallocated from time to time by the head of service. All roleswithin East Coast Community Healthcare CIC (ECCH) require staff to demonstrate ourValues and Signature Behaviours in the care and service they provide topatients, service users, stakeholders and colleagues. All members of staffshould consider these as an essential part of their job role. Our Values outline the core behaviours that wecan all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our SignatureBehaviours which highlight by taking the right actions we continue to build astrong culture. Our four SignatureBehaviours are: Compassion- We Listen, We Learn,We Lead| Action - MyAccountability, My Responsibility | Respect - RespectOur Resources: People, Time and Money | Everyone - Work Together, Achieve Together. Job description Job responsibilities Operational To carry out the allocation of all external users ofECCH Spaces, along side sourcing external space requirements for ECCH teams touse. To ensure that maximum utilisation of accommodation isachieved. To respond to all accommodation enquiries in a timelymanner. To use a variety of computer software packages such asan electronic booking system, excel spreadsheets, word, Microsoft teams etc. To complete and maintain all administration tasks forAccommodation Services which includes completion of Licences to Occupy,assistance to the head of service on demise plans and Lease negotiation. To provide high standards of customer service whilstmanaging the reception arrangements for new tenants and to maintain good levelsof communication with those heads of departments/external partners whose staffuse ECCH space. To ensure that all accommodation equipment is kept upto the desired standard and maintained for external users. To raise sale invoices, and authorise invoices up to5K To work with our landlord NHSPS on clear demise plans,authorisation of Annual Business Charges. To help cover Estates and Facilities Helpdesk. To set up and maintain site plans and occupancysheets. Financial To ensure that agreements are issued and kept up todate which indicate the correct terms and conditions for any leases, licencesor agreements including Ad Hoc room hire. To raise sale invoices in a timely manner To authorise landlord Annual Business Statement To arrange for the preparation and checking ofinventories of all estates assets. To prepare and submit monthly management information,including occupancy statistics and budget information to assist with themonitoring and performance of our estate. General Any other duties consistent with the grade that may beallocated from time to time by the head of service. All roleswithin East Coast Community Healthcare CIC (ECCH) require staff to demonstrate ourValues and Signature Behaviours in the care and service they provide topatients, service users, stakeholders and colleagues. All members of staffshould consider these as an essential part of their job role. Our Values outline the core behaviours that wecan all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our SignatureBehaviours which highlight by taking the right actions we continue to build astrong culture. Our four SignatureBehaviours are: Compassion- We Listen, We Learn,We Lead| Action - MyAccountability, My Responsibility | Respect - RespectOur Resources: People, Time and Money | Everyone - Work Together, Achieve Together. Person Specification Qualifications Essential <ul> <li>Recognised admin/business qualification or relevant experience NVQ Level 3, BTEC, ILM 2/3. </li> <li>Computer systems qualification NVQ or equivalent experience </li> <li>An ability to undertake future training</li> </ul> Desirable <ul> <li>Previous experience in a similar post within a healthcare/hospitality environment. </li> <li>Experience of using an electronic booking system to source, track and generate relevant information. </li> <li>To have used computerised audit systems and handheld technology in a working environment. </li> <li>Experience of National and NHS legislation and guidance relating to the provision of accommodation</li> </ul> Skills and Knowledge Essential <ul> <li>Reliable, conscientious, committed, positive attitude, resilient, motivator. </li> <li>Perform under pressure. </li> <li>Task focused. </li> <li>Collaborator. </li> <li>Customer/service user thinking/focus. </li> <li>Positive communicator with a can do attitude. </li> <li>Effective communication skills. </li> <li>Evidence of the ability to plan and prioritise work to meet own and department deadlines. </li> <li>Ability to take responsibility and be accountable.</li> </ul> Desirable <ul> <li>Knowledge of facilities/clinical practices and processes</li> </ul> Personal Attributes Essential <ul> <li>Attention to detail</li> <li>Work as part of a team</li> <li>Ability to embrace our Culture, Values and Signature Behaviours:</li> <li>(Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).</li> <li>Willingness and ability to work across different sites and travel to alternative sites and across the community as required.</li> </ul> Desirable <ul> <li>Knowledge of Estates and Facilities /Clinical practice and processes would be helpful.</li> </ul> Experience Essential <ul> <li>Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems. </li> <li>Experience of creating, analysing and interpreting data in IT packages. </li> <li>Experience of producing performance reports. </li> <li>Experience of working with a diverse range of staff. </li> <li>Experience of working with KPIs. </li> <li>Experience of being able to work unsupervised</li> </ul> Desirable <ul> <li>Previous experience in a similar post within a healthcare/hospitality environment. </li> <li>Experience of using an electronic booking system to source, track and generate relevant information. </li> <li>To have used computerised audit systems and hand held technology in a working environment. </li> <li>Experience of National and NHS legislation and guidance relating to the </li> <li>provision of accommodation.</li> </ul>Person Specification Qualifications Essential <ul> <li>Recognised admin/business qualification or relevant experience NVQ Level 3, BTEC, ILM 2/3. </li> <li>Computer systems qualification NVQ or equivalent experience </li> <li>An ability to undertake future training</li> </ul> Desirable <ul> <li>Previous experience in a similar post within a healthcare/hospitality environment. </li> <li>Experience of using an electronic booking system to source, track and generate relevant information. </li> <li>To have used computerised audit systems and handheld technology in a working environment. </li> <li>Experience of National and NHS legislation and guidance relating to the provision of accommodation</li> </ul> Skills and Knowledge Essential <ul> <li>Reliable, conscientious, committed, positive attitude, resilient, motivator. </li> <li>Perform under pressure. </li> <li>Task focused. </li> <li>Collaborator. </li> <li>Customer/service user thinking/focus. </li> <li>Positive communicator with a can do attitude. </li> <li>Effective communication skills. </li> <li>Evidence of the ability to plan and prioritise work to meet own and department deadlines. </li> <li>Ability to take responsibility and be accountable.</li> </ul> Desirable <ul> <li>Knowledge of facilities/clinical practices and processes</li> </ul> Personal Attributes Essential <ul> <li>Attention to detail</li> <li>Work as part of a team</li> <li>Ability to embrace our Culture, Values and Signature Behaviours:</li> <li>(Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).</li> <li>Willingness and ability to work across different sites and travel to alternative sites and across the community as required.</li> </ul> Desirable <ul> <li>Knowledge of Estates and Facilities /Clinical practice and processes would be helpful.</li> </ul> Experience Essential <ul> <li>Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems. </li> <li>Experience of creating, analysing and interpreting data in IT packages. </li> <li>Experience of producing performance reports. </li> <li>Experience of working with a diverse range of staff. </li> <li>Experience of working with KPIs. </li> <li>Experience of being able to work unsupervised</li> </ul> Desirable <ul> <li>Previous experience in a similar post within a healthcare/hospitality environment. </li> <li>Experience of using an electronic booking system to source, track and generate relevant information. </li> <li>To have used computerised audit systems and hand held technology in a working environment. </li> <li>Experience of National and NHS legislation and guidance relating to the </li> <li>provision of accommodation.</li> </ul>Employer details Employer name East Coast Community Healthcare CIC Address Hamilton House Battery Green Road Lowestoft Suffolk NR32 1DE Employer's website

Accommodation Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting a permanent House Manager to join the team at our Oakingham Place development based in Wokingham, Surrey. Hours: 25 hours per week - Monday to Friday, shift pattern to be agreed with the hiring manager. Salary: £18,798 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Housing Assistant - 6 FTC We're looking for a proactive and organised Housing Assistant to join our team. 1x Fixed-term position for up to 6 months, available with a competitive pay and benefits package including a starting salary of £27,332 per annum, rising to £29,805 per annum after key competencies of the role are met. Reporting to the Housing Team Leader, this position plays a key role in supporting lettings activities, particularly during the end-of-tenancy process. The role involves direct communication with tenants and their representatives to ensure smooth transitions. It also provides vital assistance to Lettings Officers in fulfilling their responsibilities. A willingness and ability to travel within the community to visit properties is essential.. To be successful in the role of Housing Assistant our new team member will be educated to Level 2/HNC in a relevant subject or equivalent experience. Please see attached Housing Assistant role profile for the full job description and person specification. Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees, and the surrounding community and we work in a values-led culture that is Be Bold, Be Fair and Be Kind which empowers us to continually grow and change. As we expand to meet demand there are opportunities for career growth in many technical and management directions. Find out more about us in our Candidate Pack, get a feel for what it's like to work with us, find out what we're looking for, about our recruitment process and decide whether you can see yourself as a part of our amazing organisation. You will also find hints and tips to support you with your application. As an equal opportunities' employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community. If you are interested in applying for this role and you've got the skills, experience, and knowledge we are looking for please click apply. Closing date: 29th January 2026. Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early.

Housing Assistant

We're looking for a Community Manager with a strong understanding of social media best practice, a genuine passion for content, and the confidence to manage client accounts and projects end to end. You'll sit within our Social Partner team, playing a central role in the day-to-day management of social communities while also contributing to content delivery, planning, and performance. Working closely with our Creative, Production, and Performance teams, you'll help ensure our clients' social channels are active, engaging, and consistently high quality. This is a client-facing role with responsibility for the smooth running of social accounts and projects. You'll be deeply involved in community interaction and sentiment, while also supporting content creation, campaign delivery, and reporting. The role offers exposure across a wide section of the agency and presents a strong opportunity to learn, develop, and make a visible impact. Core Responsibilities Own the day-to-day management of social channels, ensuring communities are well cared for, brand-safe, and aligned with client objectives. Lead community management, including proactive and reactive engagement, comment moderation, sentiment tracking, and identifying opportunities to feed insights back into content and strategy. Monitor conversations and cultural moments, flagging risks and opportunities in real time. Deliver social content assets such as monthly content calendars and content projects, working closely with creative and specialist teams. Manage content scheduling using tools such as Sprout Social and native platform tools, ensuring accuracy, timing, and consistency across channels. Support content capture, including reactive formats such as TikTok. Support the end-to-end running of social projects, managing timelines, deliverables, and multiple workstreams with strong attention to detail Collaborate with a wide range of internal teams to ensure work is delivered on time and resourced appropriately Act as a reliable, organised point of contact within client accounts Contribute to ideation and brainstorming, particularly informed by community insight and platform trends Support and write clear, actionable briefs, translating client needs into practical creative and social outputs Report on content and community performance, gathering learnings, benchmarking metrics, and identifying actionable insights Share performance updates with clients and internal teams, helping shape future content and engagement approaches Support the Social Partner team with campaign planning, proposals, social audits, and analysis when required Requirements Must-Haves <ul><li>Knowledge of social best practice across key platforms including Meta, TikTok, YouTube, LinkedIn and Pinterest </li><li>Deep understanding of how comments, DMs, replies, and trends work across platforms</li><li>Ability to adapt tone of voice per brand</li></ul><ul><li>Excellent project management skills, strong attention to detail, and ability to take ownership over projects and deadlines </li></ul><ul><li>Understanding of what makes great social content, and awareness of trends and developments in the social space </li></ul><ul><li>A creative mindset and confidence expressing ideas </li></ul><ul><li>A collaborative attitude, ability to build relationships, and experience working with creative teams </li></ul><ul><li>Professional client etiquette across email, calls and face-to-face </li></ul><ul><li>Ability to develop strong client-facing plans and reports </li></ul><ul><li>Previous experience in a social media or content-related marketing role </li></ul>Nice-to-Haves <ul><li>Knowledge of additional social platforms such as Reddit, Discord, Twitch, etc. </li></ul><ul><li>Previous experience in an agency environment, or if not experience of managing multiple stakeholders and being adaptable to changing priorities </li></ul><ul><li>Experience working with social media management tools </li></ul><ul><li>Awareness of paid social media </li></ul><ul><li>Experience of working with influencers </li></ul><ul><li>Awareness or involvement in creation of lo-fi Reels/TikToks </li></ul>This is a hybrid role, based in our London office 1-2 days per week. You must be available to attend client meetings and events in London and beyond on a regular basis. Benefits <ul> <li>Named in Campaign Magazine's Best Places to Work 7 years running </li> <li>Remote working predominantly - 2 day in the office per week</li> <li>Private Healthcare &amp; Life Insurance, 25 Days+ Holiday, Team Minibreaks in the UK and abroad, Regular Socials</li> <li>Culture: Open, Engaged &amp; Inspirational Culture</li> </ul>

Community Manager

Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with and have the opportunity to develop your career in property services. As a Resident Liaison Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits, and open days. You will ensure residents are aware of the works processes and communicate updates or changes accordingly. In addition, you will provide a high standard of customer care and aftercare - ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel across Northeast London and Essex, as such you will need a driver's license and your own vehicle to be considered. Qualifications As a Resident Liaison Officer, you will be the first point of contact for residents, requiring exceptional customer service and clear, confident communication. Strong organisational and time management skills are essential. You'll need to manage potentially challenging situations with professionalism and empathy, ensuring residents feel informed, respected, and supported at every stage. While previous experience in a resident liaison role may be beneficial, it is not essential. We are looking for someone with real drive, enthusiasm and determination to make a meaningful impact whilst using their initiative. If you're someone who wants to make their mark, can work independently as well as part of a team, and brings energy and commitment to everything you do, we want to hear from you. This is a public-facing role that requires discretion, resilience under pressure, and the ability to build positive relationships with a wide range of stakeholders. Additional Information If you are a Resident Liaison Officer or Customer Service Professional seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>All your information will be kept confidential according to EEO guidelines.

Salary Range: £28,810 - £30,000 gross per annum, car allowance and a fuel card are provided on top Contract type: Full-time Location: Hersham and surrounding areas We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving licence and access to your own vehicle (essential)</li><li>A customer-focused mindset</li><li>Comfortable using Microsoft Office and IT systems</li><li>Strong problem-solving and complaint-handling skills</li><li>Excellent verbal and written communication</li><li>Reliable, punctual, and well-organised</li><li>Able to prioritise, multitask, and adapt to changing deadlines</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable, and aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Housing Management Coordinator Pay £13.21 per hour (£25,838 per annum ) and great benefits including Health Cash Plan Permanent, full time (37.5 hpw), Mon-Fri 9am to 5pm Cornwall - Camborne We are unable to offer CoS for this role Home, a place where you belong As our Housing and Property expert, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation! What you'll do <ul><li>Customer group - Adult Social Care Customers</li><li>Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.</li><li>Help our customers with housing benefit claims, making sure that these are received on their rent account.</li><li>Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.</li><li>Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales.</li><li>Ensuring we are health and safety compliant and that maintenance standards are met.</li></ul>Why join us Step into a role where your skills shape better lives and stronger communities. You'll have the tools, trust and training to do your best work and see the impact it makes. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>Experience in managing a housing management caseload and overseeing landlord and housing management duties</li><li>Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.</li><li>Confident working collaboratively with colleagues in other parts of the business as well as with external partners</li><li>The ability to work on your own initiative, positively influencing people from all different backgrounds, whilst being able to take on a lead role within the team, offering guidance and support to your colleagues</li><li>A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative.</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing and our diversity networks help make Home Group a great place to work ! Job details <ul><li>Work pattern Monday to Friday 9am to 5pm, based at our service in Camborne</li><li>Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups</li><li>You will mainly work in one service but may need to cover others so you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>You'll need an Enhanced DBS check done and we pay for that.</li></ul>What's in it for you? <ul><li>34 days leave, rising to 39 (includes bank hols and a "me day")</li><li>Health cash plan saving you (and your children) £1140 per year, covering dental, optical, prescriptions and more</li><li>800 discounts on shops, holidays, tech and more</li><li>Matching pension contribution (up to 7% and life insurance of 3x basic salary)</li><li>Career path with development and excellent training package</li></ul>Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us, for help to apply and for all our benefits . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>. South West Supported Portfolio 4

Housing Management Coordinator

Housing Management Coordinator Pay £13.21 per hour (£25,838 per annum ) and great benefits including Health Cash Plan Permanent, full time (37.5 hpw), Mon-Fri 9am to 5pm Cornwall - Bude and Launceston We are unable to offer CoS for this role Home, a place where you belong As our Housing and Property expert, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation! What you'll do <ul><li>Customer group - Adult Social Care Customers</li><li>Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.</li><li>Help our customers with housing benefit claims, making sure that these are received on their rent account.</li><li>Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.</li><li>Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales.</li><li>Ensuring we are health and safety compliant and that maintenance standards are met.</li></ul>Why join us Step into a role where your skills shape better lives and stronger communities. You'll have the tools, trust and training to do your best work and see the impact it makes. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>Experience in managing a housing management caseload and overseeing landlord and housing management duties</li><li>Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.</li><li>Confident working collaboratively with colleagues in other parts of the business as well as with external partners</li><li>The ability to work on your own initiative, positively influencing people from all different backgrounds, whilst being able to take on a lead role within the team, offering guidance and support to your colleagues</li><li>A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative.</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing and our diversity networks help make Home Group a great place to work ! Job details <ul><li>Work pattern Monday to Friday 9am to 5pm</li><li>Based at our service in Bude, you'll spend your time travelling around the properties in Bude and Launceston</li><li>Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,</li><li>To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>You'll need an Enhanced DBS check done and we pay for that.</li></ul>What's in it for you? <ul><li>34 days leave, rising to 39 (includes bank hols and a "me day")</li><li>Health cash plan saving you (and your children) £1140 per year, covering dental, optical, prescriptions and more</li><li>800 discounts on shops, holidays, tech and more</li><li>Matching pension contribution (up to 7% and life insurance of 3x basic salary)</li><li>Career path with development and excellent training package</li></ul>Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us, for help to apply and for all our benefits . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>. South West Supported Portfolio 4

The role We have a fantastic opportunity for an organised, knowledgeable and customer focused candidate to expand their housing knowledge and join our Contract Services team as a Resident Liaison Officer. In this role, you will be the main point of planned re-investment and maintenance works and projects. You will liaise with residents, colleagues and external stakeholders in the shaping of services and identifying requirements and be handling and resolving complaints, with a high level of service. working with a dynamic team to manage the maintenance of over 10,000. Southern Housing is dedicated to delivering excellent services and improving our resilience. We are also keen to build new homes and grow our organisation. You will be based from our Farringdon office, with flexible working arrangements to be specified and agreed with your line manager. What you'll need: <ul> <li>Experience of facilitation of resident involvement forums and focus groups.</li></ul><ul> <li>Good communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders.</li></ul><ul> <li>Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement, and consultation.</li></ul><ul> <li>Experience of providing a customer-focused, high-quality service and managing complaints.</li></ul><ul> <li>Excellent communication skills, ability to communicate clearly and effectively both orally and in written reports.</li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing Date: Wednesday 28th January 2026 at 23:59 Shortlisting Date: From 29th January 2026 Interviews: W/c 9th February 2026 (We may close the advert early if we receive a suitable number of applications). Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Scheme Manager (Part Time) High Peak, Buxton £16,916- £17,439 per year 25 hours per week - Monday to Friday, 5 hours per day We have an opportunity for a Scheme Manager to join our Sanctuary Independent Living Service (SILS) division. The purpose of this role is to support people in the schemes to continue to live Independently for as long as possible, encouraging residents to maintain their well-being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives. This role consists of lone working over 2 schemes in Buxton, with expected travel to other schemes within the team when required. The role of Scheme Manager will include: <ul><li>Promoting resident involvement and provide information on local community services and agencies to promote well being and independence</li><li>Meeting all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group's customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored</li><li>Effectively managing relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately</li><li>Coordinating the delivery of local services in accordance with Group standards and lease obligations, and monitor contractor performance, take appropriate action and escalate more complex issues as appropriate</li><li>Ensuring the delivery of high quality customer service by resolving problems and complaints or setting into motion the means of resolution, focussing on first contact resolution where appropriate and to refer more complex issues as necessary</li><li>Providing administrative support and assist the Housing Officer with the setting and monitoring of budgets and accounts and support effective income recovery</li></ul>Skills and experiences: <ul><li>Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths</li><li>Some experience of working with older people in a support capacity and understanding their individual needs or similar</li><li>Working knowledge of the key needs and services available to residents</li><li>Some experience of problem solving and implementing effective solutions, including referrals as needed</li><li>Ability to interpret and maintain computerised information and documentation</li><li>Working knowledge of handling confidential and sensitive information</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li><li>£16,916 per annum (rising to £17,439 per annum after 12 months, subject to satisfactory performance)</li></ul>The full time equivalent salary for this role is £25,374 per annum (based on 37.5 hours per week), rising to £26,159 per annum after 12 months service and subject to satisfactory performance View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 29 January 2026 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Scheme Manager

Annual salary: up to £29,856.80 Resident Liaison Officer Gillingham, Dover and Thanet Full Time Permanent Salary up to £29,856.80 per annum 42.5 hours per week Monday - Friday "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities.". About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Role Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Company Van and Fuel Card</li><li>Uniform</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity &amp; Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Annual salary: up to £29,856.80 Resident Liaison Officer Thanet Full Time Permanent Salary up to £29,856.80 per annum 42.5 hours per week Monday - Friday "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities.". About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Role Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Company Van and Fuel Card</li><li>Uniform</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity &amp; Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

The Vacancy House Manager - Retirement Living Location: Beeson House estate in Rickmansworth, Hertfordshire Hours: 30 hours per week (Monday to Friday, all year round) Salary: £22,557.60 ACTUAL per year plus benefits and bonus We do not currently offer sponsorship - applicants must have the right to work in the UK. Make a Difference Every Day Are you passionate about delivering exceptional customer service? Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation? McCarthy Stone, the UK's leading retirement living provider, is looking for a House Manager to lead our welcoming estate in Beeson House, Rickmansworth, Hertfordshire Why Work with McCarthy Stone? We offer a rewarding role with a range of employee benefits, including: <ul> <li>Group personal pension and life assurance</li> <li>Employee Assistance Programme</li> <li>Flexible working hours</li> <li>Work in beautiful surroundings</li> <li>Generous annual leave (25 days, rising to 28 days) plus bank holidays</li> <li>Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)</li></ul>Role Overview - House Manager As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents. Key responsibilities include: <ul> <li>Welcoming new homeowners and helping them settle into their new homes</li> <li>Providing a front-of-house service and engaging warmly with all visitors</li> <li>Being the first point of contact for residents and offering assistance, guidance, or support</li> <li>Managing supplier relationships to ensure smooth day-to-day operations</li> <li>Acting as the face of McCarthy Stone for homeowners' families and friends</li> <li>Handling resident concerns with sensitivity, confidentiality, and respect</li> <li>Overseeing estate management, including communal areas, gardens, and grounds</li> <li>Supporting the development of a strong community through organising social events and regular resident meetings</li> <li>Ensuring compliance with all Health and Safety requirements</li></ul>About You - What We're Looking For We're looking for someone who: <ul> <li>Has excellent communication skills and a proactive attitude</li> <li>Has previous experience in a customer-facing or service management role</li> <li>Demonstrates professionalism and a commitment to high-quality service</li> <li>Enjoys variety and takes initiative in a busy environment</li> <li>Can solve problems effectively and remain calm under pressure</li> <li>Is comfortable using Microsoft Word, Outlook, and other basic digital tools</li> <li>Has an awareness of basic Health and Safety (training will be provided)</li> <li>Holds or is willing to obtain first aid qualifications (training provided)</li></ul>Training &amp; Development You'll receive full support and professional training through our in-house development programmes, which include: <ul> <li>First Aid certification</li> <li>Dementia Friends training</li> <li>Workplace safety courses</li> <li>Ongoing development and progression support</li></ul>Apply Now If you're looking for a meaningful part-time role that combines responsibility, variety, and community impact - we'd love to hear from you. Applications are reviewed as soon as they're received. We may appoint before the closing date, so early application is encouraged. Please note: McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds. We do not currently offer sponsorship - applicants must have the right to work in the UK. #LI-GP1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Accommodation Manager Location: Clumber Park Lodges, Worksop Hours: 40 hours per week, Weekends Required - Permanent Contract Salary: Up to £32,000 DOE What we need in a nutshell Our accommodation needs to be so clean that when guests open the door to it, we can hear them say "Wow!" To make this happen we need a strong leader for the accommodation cleaning team, who will be a key member of our park management team. Some of the background We're not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn. We need you to be the person who delivers delight by ensuring that our guests' accommodation exceeds their expectations. This will mean working harmoniously with other departments, planning and organising the accommodation workload and motivating your team to do their best work. The nitty gritty of what you'll be doing Working as part of our slightly bonkers team of holiday heroes, you will be in a very visible management role, ensuring that guest accommodation is spotless. This is one of the most crucial aspects of our guests' holiday experience and your role will involve: <ul> <li>Lead and Develop: Recruit, manage, develop and grow a large, dynamic department, team leaders and accommodation assistants.</li> <li>Deliver Excellence: Ensure all guest accommodation is prepared to the highest standards and ready for unforgettable arrivals.</li> <li>Collaborate for Success: Work closely with other managers and central teams to enhance the guest experience.</li> <li>Problem-Solve Like a Pro: Coach and support the team, leading from the front in resolving guest concerns with positivity and care.</li> <li>Shape the Future: Contribute to the park's strategic direction, keeping up to date on the condition of all accommodation and knowing what is required to enhance our offering.</li> <li>Be a Budget Master: Manage budgets effectively, drive efficiencies, and implement smart cost-saving initiatives.</li> <li>Prioritise Safety: Champion Health and Safety policies to protect both our team and guests.</li> </ul>One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience and qualities you'll need We'll provide training, but you must: <ul> <li>Have management experience in a practical, time-pressured environment</li> <li>Have a leadership style that is open, approachable but that commands respect</li> <li>Be able to plan and organise the workload, training and management of a large team</li> <li>Previous Accommodation Manager experience in a holiday park</li> </ul>It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - if that's fired up your curiosity, have a read about it here and decide if it describes you. What we can offer you This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including: <ul> <li>Bonus Scheme</li> <li>Enhanced Family Benefit</li> <li>Employee Discount Scheme - Perkbox</li> <li>Life Insurance</li> <li>Discounts on Away Resorts Holidays</li> <li>On Park Discounts</li> <li>Awards and Recognition</li> </ul>Want to join our team? Here's how to apply Click on the Apply Now button. If you're new to our website, we'll prompt you to register. If you've already registered, you can simply log in. Then complete your details and send us your best version of you. Good Luck!

Accommodation Manager

Job Description We have an exciting opportunity for a Homeowner Services Officer to join our team in Central London. This is a full time permanent role. About the role: As a Homeowner Services Officer, you will deliver an excellent customer-focused service to homeowners, in accordance with the terms of contracts and performance standards agreed by Guinness. We are looking for a highly motivated individual to provide a customer-focused, high-quality, legally compliant lease management service to a portfolio of leasehold, shared ownership and freehold customers. You will manage key processes casework, including but not limited to Section 20, lease enforcement, Fire Risk assessment actions and alteration requests. Coordinate actions cross-functionally as required and in line with agreed policies and procedures. In this role, you will also provide subject-matter expertise across the organisation, including interpretation of leases, rights, responsibilities, service charge provisions (including recoverability and any VFM risks), and support cross-functional working. What we are looking for: As a customer-focused organisation, we place equal importance on how we deliver our services as well as what we deliver. We are seeking candidates who have proven customer service experience delivering positive outcomes for customers and achieving high levels of customer satisfaction. You will also be able to demonstrate: <ul><li>Proven ability to manage a varied workload, meeting performance targets.</li><li>Ability to develop processes and systems according to changing needs</li><li>Good attention to detail, and application of critical thinking to identify and resolve risks.</li><li>Excellent organisational and team working skills - ability to prioritise tasks and handle changing priorities.</li><li>Excellent oral and written communications</li></ul>Desirable: <ul><li> Proven experience of managing residential leasehold and shared ownership homes</li><li>Relevant sector experience </li></ul>The advertised salary includes a £4000 Local Job Supplement If you are interested in joining us and would like to apply for this role, please apply with a CV and covering letter, detailing how you meet the essential criteria. TJTGP REEDTGP

Homeowner Services Officer

Job Description: Iris Care Group has an exciting opportunity for a Housing Assistant to join our well-established team in Gloucester. Employing over 1,600 people, Iris Care Group is the largest independent health and social care provider across the Southwest of England and South Wales. We provide innovative, effective, and forward-thinking care for adults with specialist mental healthcare needs. With over 90% of staff saying they enjoy their job, we are proud to have created environments where our staff feel rewarded and fulfilled. Work for us and you'll go home knowing that you've made a difference. What will you receive? <ul><li>Annual salary of £26,000 - £28,000, depending on experience</li><li>Industry-leading training and development opportunities</li><li>Employee Assistance Program - free 24/7 confidential helpline (domestic, financial, legal, health support, etc.)</li><li>High street retail discount scheme</li><li>'Recognise Me' - our staff benefits, wellbeing and recognition platform</li><li>Friendly and supportive work environment</li><li>Death in service benefit</li></ul>Purpose of the Role In this role you will be an integral part of the relationship management between the Housing Association/Registered Social Landlord and Iris Care Group with direct support to the Tenancy Liaison Officer. The Housing Assistant will be responsible alongside the Tenancy Liaison Officer for ensuring that the housing management services are delivered to the agreed requirements focusing on service delivery and the provision of a high-quality service to tenants that supports their wellbeing. They will work with a range of internal and external stakeholders and key agencies and will work collaboratively with colleagues from across the organisation in the delivery of an effective income and property service to all our tenants. The role will be to build relationships with tenants, providing information and support regarding tenancies and benefits are maintained as well as liaising with our Housing Association Partner and relevant stakeholders regarding individual related matters. Role Responsibilities Your responsibilities will include: <ul><li>Support our tenants to maintain their tenancy agreements, deal with any tenancy complaints or issue warnings for breach of tenancy.</li><li>Support out tenants with setting up utilities in self-contained flats and guide with any utility issues.</li><li>Support tenants to maintain their homes and report any property repairs.</li><li>To ensure you fully understand the principles of the REACH standards (Supported Living services) and Iris Care Group values.</li><li>To deliver support which meets or exceeds organisational expectations and standards in relation to financial benefits including UC, ESA, PIP, DLA, Pension and pension credits.</li><li>Apply for tv concessionary licences for each supported living services.</li><li>Support tenants to apply for the SMI council tax exemption forms.</li><li>Liaising with our Housing Association Partner and relevant stakeholders regarding individual tenancy related matters and benefits.</li><li>To work collaboratively with all directorates within Iris Care Group in pursuit of seamless service to those we support and team members.</li><li>To act as a representative of Iris Care Group in all dealings with external professionals, families, carers and members of the public, and to protect the reputation of the organisation in those dealings</li></ul>Role Requirements To succeed in this role, you will ideally have: <ul><li>Knowledge of supported living services and housing management policies and procedures in relation to rents, voids, lettings, tenancies and repairs</li><li>Good knowledge of Housing sector and Tenancy management</li><li>Good knowledge of benefits, including Universal Credit and Housing Benefit</li><li>Experience of working with people with disabilities</li><li>ICT literate and able to use MS Office and a range of databases</li><li>Good numeracy and literacy skills and able to write clear and concise letters and reports</li><li>To be able to travel from one place to another and available to work flexibly to meet the needs of role</li><li>Full UK drivers licence and access to a vehicle</li></ul>

Scheme Manager - Stainton Court Are you passionate about creating opportunities for individuals with learning disabilities to live fulfilling lives? Hightown Housing Association have an exciting opportunity for a dedicated and inspiring Scheme Manager to join us at Stainton Court. Stainton Court provides supported living services that enable people to live independently and feel valued and included within their community. What We Are Looking For <ul><li>Leadership Excellence: Strong leadership skills with the ability to guide, empower, and motivate your team to achieve their best.</li><li>Experience: Previous experience in a similar role, delivering high-quality health or social care to adults with learning disabilities.</li><li>Communication: Exceptional communication skills to build respectful and positive relationships with a wide range of individuals.</li></ul>As a Scheme Manager, you will: <ul><li>Lead and collaborate with a committed team, offering guidance and compassionate support to individuals with learning disabilities.</li><li>Oversee the service rota, ensuring consistent cover for all shifts, including weekends when required.</li><li>Manage recruitment and induction of new staff, fostering an inclusive and supportive working environment where everyone feels valued.</li></ul>Requirements <ul><li>Previous experience in a supported living environment</li><li>A full UK driving licence and access to a vehicle are essential for this role.</li><li>Local area knowledge a bonus</li></ul>Why Join Us? <ul><li>Be part of a collaborative and supportive team.</li><li>Make a meaningful difference in the lives of the people we support</li><li>Access opportunities for professional growth and development.</li></ul>The Benefits In return for your dedication, we offer a generous benefits package, including: <ul><li>£26,442 per annum for a 30-hour week contract.</li><li>33 days annual leave per year (including bank holidays), rising to 35 days with service. (Pro Rata)</li><li>Annual bonus based on satisfactory performance.</li><li>Monthly attendance bonus on top of your basic salary.</li><li>Blue Light Card - Access to discounts for national and local retailers.</li><li>Commitment to health and wellbeing through the Five Ways to Wellbeing.</li><li>Ongoing professional development and support to help you thrive.</li><li>Workplace pension scheme and life assurance of three times your annual salary.</li><li>Employee assistance helpline.</li></ul>If you are a compassionate leader who values compassion and inclusion we would love to hear from you. Apply now to join the Hightown Housing Association family and help us continue to provide exceptional care to the people we support. Please note that we will be shortlisting and interviewing candidates on an ongoing basis, and therefore we may close the vacancy early. Interested applicants are encouraged to apply as soon as possible to ensure they are considered. Appointment to this position will be subject to satisfactory right to work, enhanced DBS, and references. We are proud to be an Equal Opportunities and Disability Confident Employer.

114 Housing / Neighbourhood management Jobs