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About the job Resident Liaison Officer Role Overview: Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations &amp; regeneration contracts throughout London and the wider Southeast. Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company. Your key responsibilities are: <ul><li>Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.</li><li>Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.</li><li>Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.</li><li>Maintain Lawtech customer service processes and systems as relevant for the site and residents.</li><li>Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with Lawtech policies.</li><li>Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.</li></ul>Role Responsibilities: <ul><li>Work closely with the Project Manager and Design &amp; Quality teams.</li><li> Set up and maintain Lawtech customer service systems, site records and local documentation and communication plans.</li><li>Draft responses and communication for residents and other parties</li><li>Mail merge letters to be sent to residents for surveys and installation dates etc, as directed by the Customer Service Manager/ Assistant Customer Service Manager</li><li>Answering of phone calls and making any necessary appointments.</li><li>Liaise with individual residents and establish individual requirements.</li><li>Arrange site surveys as required to each property within the project.</li><li>Manage surveys and work appointments with residents and comply with local key-holding and security requirements.</li><li>Maintain Lawtech's record of all issues raised and resolutions and report progress as required for weekly, fortnightly, and monthly meetings.</li><li>Work with site and project management to identify and resolve issues and make recommendations for changes where appropriate.</li><li>Observe all H&amp;S rules and ensure resolution of service issues comply with all such rules.</li><li>Escalate unresolved issues to CSM, when appropriate to do so.</li><li>Basic site administration including data entry of the in house 'probe' system for the below:</li></ul>• Delivery receipts - Once a week update deliveries on probe and ensure hard copies are sent/collected for the attention of Accounts Team • Site stock takes - Every Thursday stock takes are undertaken by the Site Manager. Information needs to be updated and sent to head office by you once a week following this stock take. • Update and close out alerts - Manage alerts on probe by reviewing every three days, chasing for response from individuals who are down to provide this. • Right to Work Checks - Checking of right to work for subcontractors including taking copies of passport or checking settlement status on the government website. • Maintain ID system for operatives - following procedure already started by Site Manager <ul><li>To perform any other administrative duties as directed by CSM.</li><li>Obtain satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to improve our service</li></ul>Skills and Qualifications <ul><li>Excellent written English.</li><li>Experience with customer service, ideally resident liaison experience within construction/social housing sector.</li><li>Ability to manage resident expectations.</li><li>DBC check (standard).</li></ul><ul><li>Competent MS Excel, MS Word, Microsoft Outlook email and calendars.</li></ul><ul><li>Competent use of Project Probe and SharePoint</li></ul>

Resident Liaison Officer

Company Description United Infrastructure is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. This is an opportunity to join one of our 4 pillars: Social Infrastructure - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through home-visits, newsletters, meetings and resident open days. You will ensure residents are aware of the works processes and will communicate updates/changes accordingly. In addition, you will coordinate the handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will include the necessity to travel as you may be required to travel to various sites in London (via car or public transport). All applicants must have a valid UK driving licence. All applicants will be required to undertake a DBS check. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>

About Vidsy Vidsy is a global creative platform transforming how the world's biggest brands create video advertising across paid social. With teams across NYC, LA, Toronto, and London, we partner with global advertisers like L'Oréal, Amazon and PepsiCo enabling them to produce creator and AI powered video advertising at scale. The Role We're looking for a highly organised, proactive, and people-obsessed Community Manager to join Vidsy's fast-growing Community Team. Vidsy's Community Team sits at the heart of everything we do, empowering tens of thousands of Creators around the world to deliver exceptional social-first content for brands like PepsiCo, L'Oréal Paris, Activision Blizzard and many more. From onboarding and briefing, to day-to-day support, to project delivery, we ensure Creators have the clarity, confidence and resources they need to do their best work. In this role, you'll play a central part in supporting and managing large groups of Creators across multiple simultaneous projects. You'll coordinate workflows, keep production moving smoothly, solve operational challenges with calm efficiency, and make sure every Creator feels set up for success. You'll work closely with our Commercial, Strategy and Creative teams to match great Creators with great briefs, proactively nurturing relationships, spotting opportunities, and helping deliver industry-leading content at scale. This role blends creativity, operations, and relationship-building, ideal for someone who thrives in a fast-moving environment where no two days are the same. What You'll be Doing <ul><ul><li>Creator &amp; Project Management Manage and support groups of Creators delivering social-first content across multiple concurrent briefs. Work closely with our Commercial, Strategy and Creative teams to match talent with the right briefs. Keep project flows smooth and well-organised, aligning deadlines, sharing updates, and ensuring high-quality delivery.</li><li>People &amp; Relationship Building Contribute to initiatives that strengthen community engagement and turn engaged contributors into long-term champions. Identify inactive or at-risk Creators and support reactivation efforts. Advocate for Creators across Vidsy, ensuring their needs and insights help shape our workflow and platform.</li><li>Operational Excellence Proactively support day-to-day production logistics, from arranging product shipments to processing payments and tracking deliverables. Spot gaps or inefficiencies in our systems and contribute ideas to improve tools, processes and operational workflows. Bring a calm, solutions-focused approach that helps teams move quickly and stay aligned.</li></ul></ul>Must Haves <ul><ul><li>Exceptional project and operational management skills - able to juggle multiple deadlines, teams, and workflows with clarity and confidence.</li><li>Strong autonomy and problem-solving ability - you take ownership, act fast, and unblock challenges independently.</li><li>Outstanding communication and organisation - you manage expectations clearly and keep information flowing smoothly across teams and Creators.</li><li>Deep empathy for Creators and freelancers - you understand the realities of creative work and know how to support people doing it.</li><li>A calm, steady approach under pressure - you stay composed, structured and supportive even when the pace is high.</li></ul></ul>Nice to have <ul><ul><li>Experience recognising and attracting creative talent (UGC Creators, influencers, videographers, editors).</li><li>Previous experience delivering digital marketing or creator-led campaigns (agency or in-house).</li><li>Experience with tools like Intercom, Airtable, or other workflow/CRM platforms.</li><li>A social-native mindset, passion for digital culture, social media trends and emerging creators.</li></ul></ul>Compensation &amp; Package Competitive base salary Share Options Private Healthcare Life Assurance Flexible working through our 'virtual-first' hybrid approach 25 days vacation plus Bank Holidays Annual Volunteer Day Vidsy's growing well being offering &amp; EAP Enhanced parental leave policies Your carbon footprint offset via our Ecologi partnership Who You'll Report To You'll report to Yoko Hargreaves, a Vidsy veteran who joined the team in 2021. Yoko has helped grow our global Creator Community to over 40,000 Creators and supported delivery of more than 3,000 projects. She has pioneered innovative approaches to community-led production (including running a 12-Creator shoot on a French beach!) and brings deep expertise in both operations and creator development. The Interview Process 30 minutes - Intro call with our Talent Team 60 minutes - Video interview with Yoko to discuss the role and your experience 90 minutes - Final panel interview + short task presentation, plus a conversation around our Vidsy Values(Raise the Bar, Learn Everyday, Unleash Creativity &amp; Be Brave) Hybrid 'Virtual-First' Work Setup Vidsy embraces a hybrid 'virtual-first' approach across all our hubs. We require all new team members to be based locally to their regional hub from day one, but offer the flexibility to access office space as needed, or whenever it best supports your productivity and collaboration. The balance between in-office and remote work will vary depending on your team, role, and personal preferences. Diversity at Vidsy We're committed to building a representative, inclusive, and super-friendly team because diverse experiences, perspectives, and backgrounds lead to better workplaces and better products. At Vidsy, we welcome everyone and do not discriminate based on race, colour, religion, gender, national origin, age, sexual orientation, marital status, disability, or any other protected characteristic. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Community Manager

Job Title: Residential Practitioner - Children's Home Where you will be based: Pontefract, WK11 The Service Users: Children aged 7 to 17 with Emotional and Behavioural Difficulties (EBD) and Mild Learning Difficulties The Company: <ul><li>Size of company: Small Established</li><li>Type: Private</li></ul>What does Progression look like: Opportunities for career advancement within the company, including roles such as Deputy Manager and Registered Manager and Regional Managers Working Week and Pay: <ul><li>Hours: 48 hour per week made up of 16hours x 2 of Working Hours and 8 x 2 of Sleep hours</li><li>Sleeps: 2 per week </li><li>Salary: £26,000</li></ul>Induction: An in-depth induction, welcome program, and fully supported development opportunities. Training: Access to a comprehensive Training Academy for ongoing professional development. What you will need/None-Negotiables: <ul><li>Qualifications: Level 3 Diploma in Residential Childcare or Level 3 Children &amp; Young People Workforce Diploma with social care pathway. (Level 3 Diploma in Adult social care may be considered if work experience with children can be demonstrated)</li><li>Experience: Ideally experience in the Residential Children's Services sector or similar setting working with children with challenging behaviour.</li><li>Driving Licence: Required </li><li>Fluent in English: Speaking and also the ability to understand different UK dialects.</li><li>Min Age: 22/23</li></ul>How to Apply: If you are passionate about making a difference in the lives of children and young people and would like to join our client's professional and dedicated team, they encourage you to apply today. To apply for this rewarding opportunity, click the apply button or contact us for more information. For more information or a confidential chat, please contact Sam at: Phone: 01423 393 019 Email: <a href="mailto:samuel@sgscare.co.uk" target="_blank">samuel@sgscare.co.uk</a>

Residential Practitioner

About Tilt Tilt's mission is simple: Make Commerce Alive. From static store website builders to impersonal marketplaces, today's ecosystem is aging fast. It was built for transactional experiences, not for the new generation of merchants who grow through attention, community and personality. In the UK alone, millions of shoppers, from sneakerheads and Y2K girlies to collectors and parents, have signed up to Tilt. Our platform has helped sellers go from zero to £1M+ in earnings, and hundreds more earn above the UK median income. And we are just getting started. Your Mission As a Community &amp; Influencer Manager, you'll become the voice, face, and connective tissue between Tilt and its users. You'll host live shows, educate customers on how to get the most out of Tilt, revive old users, and experiment with influencers to reach new audiences. This is not a traditional "community manager" role. This is a revenue-driving, growth-focused, user-understanding machine - part live host, part customer psychologist, part influencer strategist. What You'll Do 0-3 Months Live Engagement <ul><li>Host Instagram + Tilt Lives to drive installs and purchases.</li><li>Build an engaging on-camera presence users return to.</li></ul>User Education <ul><li>Run onboarding and educational live shows.</li><li>Create simple "Tilt for beginners" content.</li><li>Spotlight key sellers and drops with category teams.</li></ul>Influencer Testing <ul><li>Source micro-creators and run small tests (lives, duets, reviews).</li><li>Score creators on cost, conversion, and retention impact.</li><li>Track results and iterate quickly.</li></ul>3+ Months Live Program Scaling <ul><li>Build a recurring calendar of live events that drive retention + revenue.</li><li>Launch new formats, challenges, and community moments.</li></ul>Influencer Engine <ul><li>Build the influencer function: onboarding, measurement, templates, playbooks.</li><li>Scale a pipeline of high-performing creators.</li></ul>User Education System <ul><li>Create a structured education funnel across lives, DMs, email, and IG.</li><li>Improve pre-purchase onboarding flows.</li></ul>Community Insights <ul><li>Own insight on why users stay, leave, or buy.</li><li>Feed learnings into product, supply, and marketing.</li></ul>Who You Are <ul><li>Charismatic on camera - you're confident speaking to hundreds of viewers live.</li><li>Experience with community building, live hosting, influencer management, or creator economy roles.</li><li>Strong understanding of social platforms (Instagram, TikTok, TikTok Live).</li><li>Ability to identify strong creators, run tests, and measure creator performance.</li><li>Excellent communicator: you can call customers, ask hard questions, and gain real insights.</li><li>Analytical mindset - you think in terms of funnels, drop-offs, retention, and activation.</li><li>Interest in fashion, streetwear, vintage, or online shopping culture.</li><li>A no-ego, problem-solving attitude - you want to build, test, fail fast, and grow.</li></ul>Location London-based hybrid role with a minimum of 3 days/week from our King's Cross office Why Tilt <ul><li>You'll be joining a mission-driven team backed by world-class investors (TechCrunch)</li><li>You'll own meaningful systems from day one, with real scope and autonomy</li><li>You'll work alongside curious, kind, and wickedly smart teammates</li><li>You'll help redefine how millions of people shop online</li></ul>Curious what it's like to work at Tilt? Start here. Or just download the app on theUK App Store orUK Google Play and see for yourself. Perks &amp; Benefits + <ul><li>29 days off, plus UK bank holidays</li><li>Your birthday off, no questions asked</li><li>Share options to become a true stakeholder in our success.</li><li>3% pension contribution from Month 2 (auto-enrolment)</li><li>MacBook and tech budget to get you set up your way</li><li>Gym membership</li><li>Free Deliveroo if you're working late</li></ul>We welcome applicants from all backgrounds and experiences, and we're committed to fostering an inclusive, diverse workplace. If you don't meet every single requirement in the job description, please don't be put off from applying. We value potential and a willingness to learn over ticking every box, your unique perspective could be exactly what we're looking for. Let us know if you need any adjustments during the application process, we're happy to help.

The Vacancy WPS are seeking an experienced Resident Liaison Officer (RLO) to join our team delivering planned retrofit works across North West Leicestershire. This is a key role ensuring excellent communication and support for residents throughout energy efficiency improvement projects. You will act as the main point of contact for residents, ensuring they are fully informed and comfortable with the works taking place in their homes. The projects include External Wall Insulation (EWI), Solar PV installations, and Air Source Heat Pumps, so experience in similar schemes is ideal Key Responsibilities <ul> <li>Serve as the primary liaison between residents and the project team.</li> <li>Provide clear, timely communication about planned works, schedules, and any potential disruptions.</li> <li>Conduct pre-works visits and consultations to explain processes and address concerns.</li> <li>Manage resident queries and resolve issues promptly and professionally.</li> <li>Maintain accurate records of communications and appointments.</li> <li>Support vulnerable residents to ensure their needs are met during works.</li> <li>Work closely with site teams to coordinate access and minimise inconvenience.</li></ul>Requirements <ul> <li>Proven experience as an RLO in planned works, ideally within retrofit or energy efficiency projects.</li> <li>Strong knowledge of measures such as EWI, Solar PV, and Air Source Heat Pumps.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to manage multiple priorities and work under pressure.</li> <li>Full UK driving licence and willingness to travel across LE67 and wider North West Leicestershire.</li></ul>What We Offer <ul> <li>Competitive salary and benefits package.</li> <li>Opportunity to work on innovative sustainability projects improving energy efficiency.</li> <li>Supportive team environment with ongoing training and development.</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

The Vacancy Resident Liaison Officer - West London (Planned Works) Company: WPS Location: Kilburn, covering Hammersmith &amp; Fulham Salary: Competitive, based on experience WPS is looking for a Resident Liaison Officer (RLO) to join our team on an exciting new planned works project in West London. This role is all about communication, support, and customer care, ensuring residents have a smooth experience throughout the works. Key Responsibilities Act as the main point of contact between residents and the site team Schedule appointments and clearly communicate work programmes Handle queries, concerns, and complaints with empathy and professionalism Maintain accurate records and assist with compliance documentation Ideal Candidate • Previous experience in planned works within social housing • Strong communication and organisational skills • Ability to work independently and as part of a team • Full UK driving licence (essential for travel across sites) • Familiarity with social housing environments and tenant engagement Why Join Us? <ul> <li>Be part of a growing team delivering high-quality projects</li> <li>Make a real difference in residents' lives</li> <li>Competitive salary and career development opportunities</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

£35,249.00 per annum + £3,715 car allowance Part of the Stonewater Group, Mount Green Housing Association meets people's housing needs across Surrey and North Sussex through the delivery of a local service to its residents. We are recruiting for two Neighbourhood Officers; one to manage properties in Guildford and one to manage properties in Leatherhead. As Neighbourhood Officer, you will provide a high-quality resident-focused neighbourhood and tenancy management service to residents, ensuring that terms and conditions of tenancy are maintained, and landlord obligations fulfilled. You'll be the focal point for all residents within the area that you manage, ensuring residents understand and comply with their tenancy conditions/lease and carry out intervention and enforcement actions where appropriate. This includes dealing with hoarding/property neglect, unauthorised alterations, access issues, tenancy fraud/non occupancy and overcrowding. Organising resident participation activities in conjunction with the Resident Involvement Officer, you'll deliver excellent and inclusive resident engagement and use the most appropriate methods to engage. You'll listen to residents' views, consult with, inform and involve them in the management of their homes and the areas where they live to develop meaningful, respectful, and collaborative relationships. You'll effectively manage complaints, so residents feel heard, issues are resolved, our service improves, and we provide a first-time fix where possible. You'll develop robust partnerships with LA's and other statutory and 3rd party agencies to ensure the needs of residents are fulfilled and that neighbourhood and community issues are managed collaboratively. You'll identify and support initiatives to reduce ASB and carry out settling in visits and Tenancy Review visits as required. What we're looking for <ul> <li>Experience working in a public sector or commercial setting, managing neighbourhoods, tenancies and communities and undertaking enforcement actions.</li> <li>Experience of leading, involving residents and managing an estate or neighbourhood.</li> <li>Experience engaging with residents, offering creative solutions and ensuring residents' voices are heard.</li> <li>An excellent communicator (verbal and written).</li> <li>A self-motivated team player with a strong sense of integrity.</li> <li>Someone who is able to foster effective relationships, internally and externally and be passionate about service delivery.</li> <li>Someone who can use initiative, problem solve and respond proactively to issues and concerns.</li> <li>Someone who is IT literate, in particular Office 365 and housing management software with the ability to analyse data.</li> <li>Has knowledge of housing and associated legislation including health and safety and welfare reform.</li> <li>Experience of working with a diverse customer base and addressing individual needs.</li> <li>Experience of dealing with complaints and finding innovative solutions.</li> <li>Experience managing low-level and complex ASB cases.</li> <li>Experience of Investigating and recovering properties subject to tenancy fraud.</li> </ul>Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. JD - Neighbourhood Officer.pdf Are you ready to #DiscoverMountGreen? We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Department Housing &amp; Tenancy Management Role Neighbourhood Officer Locations Guildford, Leatherhead Yearly salary £35,249 Employment type Full-time Car allowance included Yes Hours per week 37.5 Expiry date 02 December, 2025

Neighbourhood Officer

The Vacancy Resident Liaison Officer - WPS Location: Swindon Division: Planned Maintenance Salary: Competitive Experience in Retrofit Required We have an exciting opportunity for a Resident Liaison Officer to join our team at WPS, working within our Planned Maintenance division. You'll cover the Swindon area, supporting residents on Social Housing Decarbonisation Fund retrofit projects, which include: • Scaffolding • Window &amp; Curtain Wall Replacements • Brickwork &amp; Concrete Repair • External Wall Insulation (EWI) ...and more! Key Responsibilities: • Set up, manage, and deliver the Tenant/Customer/Resident Liaison Service across multiple retrofit sites. • Attend regular client and tenant meetings to ensure the highest level of customer service. • Ensure a consistent and professional approach to customer care throughout retrofit works. • Act as a point of escalation for tenant complaints and manage the resolution process. • Maintain and update the on-site database to reflect ongoing retrofit activities. Requirements: • Proven experience as a Resident Liaison Officer, specifically within retrofit and planned maintenance programmes. • Strong knowledge of internal and external works related to retrofit projects. • Excellent communication, customer service, and IT skills. • Full UK Driving Licence with access to a vehicle. What We're Looking For: A confident and empathetic communicator who thrives in a resident-facing role. You'll be organised, proactive, and passionate about delivering excellent service throughout retrofit and maintenance projects. Ready to make a real impact in your community? Apply now and join a team that values care, quality, and collaboration! Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Scheme Manager (Part Time) Noele Court - Worcester £16,916 - £17,439 per year 25 hours per week - Monday to Friday, 5 hours per day We have an opportunity for a Scheme Manager to join our Sanctuary Housing Services Ltd (SHSL) division. The purpose of this role is to encourage residents to maintain their well-being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives. You will be required to travel to other schemes in the Midlands if and when required. The role of Scheme Manager will include: <ul><li>Promote resident involvement and provide information on local community services and agencies to promote well being and independence</li><li>Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group's customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored</li><li>Effectively manage relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately</li><li>Coordinate the delivery of local services in accordance with Group standards and lease obligations, and monitor contractor performance, take appropriate action and escalate more complex issues as appropriate</li><li>Ensure the delivery of high quality customer service by resolving problems and complaints or setting into motion the means of resolution, focussing on first contact resolution where appropriate and to refer more complex issues as necessary</li><li>Provide administrative support and assist the Housing Officer with the setting and monitoring of budgets and accounts and support effective income recovery</li></ul>Skills and experiences: <ul><li>Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths</li><li>Some experience of working with older people in a support capacity and understanding their individual needs or similar</li><li>Working knowledge of the key needs and services available to residents</li><li>Some experience of problem solving and implementing effective solutions, including referrals as needed</li><li>Ability to interpret and maintain computerised information and documentation</li><li>Working knowledge of handling confidential and sensitive information</li><li>Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li><li>£16,916 per annum (rising to £17,439 per annum after 12 months, subject to satisfactory performance)</li></ul>The full time equivalent salary for this role is £25,374 per annum (based on 37.5 hours per week), rising to £26,159 per annum after 12 months service and subject to satisfactory performance View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 20 January 2026 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Scheme Manager

Neighbourhood Housing Assistant Job Title: Neighbourhood Housing Assistant (Housing Administrator) Salary: £22,890-£28,612 per annum (salary offered dependent on experience) plus London Allowance of £2,739 per annum Hours: 35 hours per week, Monday-Friday Contract: Full time, permanent Location: Pollards Hill, London. This role offers agile working. You'll be required to work from the office three days per week (Monday, Wednesday and Friday) and the remainder from home. We're currently looking for a Neighbourhood Housing Assistant to join our team. Are you passionate about delivering excellent customer service and making a real difference in your community? We're looking for a proactive and organised individual to join our centralised team of Neighbourhood Housing Assistants. In this role you'll be based at our Pollards Hill, London office where you'll play a vital role in delivering high-quality customer liaison, administration, and reception services. As the first point of contact for customers and visitors, you'll handle tenancy and neighbourhood queries with professionalism and care, helping to ensure a positive experience for everyone who interacts with us. To read about the role in more detail, please refer to the job description here: neighbourhood-housing-assistant.pdf About us At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most. Our Values: <ul> <li>Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.</li> <li>Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.</li> <li>Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.</li> <li>Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.</li> </ul>Why join us? Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025. If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you! Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you (youtube.com) Interested? We'd love to hear from you! If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form on our website by 11pm on 28 January 2026. We will reach out via email if we would like to invite you for an interview. Interviews will be taking place on 9th, 10th and 11th February, 2026. As we use anonymous recruitment and do not accept CVs, it's really important that you provide as much detail as possible in your application. We're keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team. If you require any additional adjustments to the recruitment process, please email <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>

Neighbourhood Housing Assistant

Annual salary: up to £27,077.51 Resident Liaison Officer Dover £27,077.51 per annum, plus company van and fuel card Full time - Permanent - 42.5hrs per week Monday - Friday 8am till 5pm About the role We work with Dover District Council delivering a variety of planned and responsive repairs works within the social housing sector and we are looking for an experienced Resident Liaison Officer to join our team in Dover. You will be working directly within the operational team, supporting the Planned Works supervisors and the Customer Success Manager to deliver excellent customer service. The role is office (Aylesham, Kent) and site based (throughout the Dover district) and includes daily interaction with residents and clients, facilitating planned works, providing updates and reporting on access, complaint resolution and compliments. You will also be involved in delivering our social value programme. <ul><li>Act as an ambassador for Mears and the Council and support customer engagement activities across all work streams; planned and responsive works.</li><li>Work with the Council to support their resident engagement programme, attending resident meetings/consultation activities as necessary.</li><li>Work with supervisors to ensure that appropriate consultation and communication with residents is undertaken, in their homes or during specific events, providing a point of contact during planned works and ensuring that feedback is obtained on works completion.</li><li>Provide support and feedback to the Helpdesk, taking escalated calls as appropriate.</li><li>Provide a single point of contact for customer and client throughout the complaint process, investigating issues, providing full responses or information within target times.</li><li>Ensure that lessons learned from complaints, and complaint resolution actions are recorded and acted upon throughout the branch.</li><li>Escalate any concerns about work processes, behaviour, safeguarding to the appropriate manager.</li><li>Ensure all related policy, process and procedures are fully adhered to, and maintain accurate and relevant complaint, customer satisfaction and feedback records using company systems providing reports for the Council as required.</li><li>Review, coordinate and monitor all customer related tasks and communication materials as appropriate.</li><li>Support delivery of customer training, including standards and safeguarding, to operational teams and subcontractors.</li><li>Act as a champion for social value, supporting the branch in specific activities and recording and promoting achievements.</li><li>Provide administrative support across the office team and work closely to support other colleagues as required.</li></ul>Role Criteria <ul><li>Previous experience in a customer facing role with experience in the above duties</li><li>Proactive in supporting colleagues, sharing knowledge, and contributing to team objectives while maintaining a positive and adaptable attitude.</li><li>Demonstrated ability to manage enquiries, resolve issues promptly, and maintain high levels of customer satisfaction in fast-paced environments.</li><li>Skilled in verbal and written communication, including drafting professional correspondence, formal letters, and clear reports for diverse audiences.</li><li>Experienced in handling sensitive situations, mediating disputes, and achieving mutually beneficial outcomes with residents and stakeholders.</li><li>Able to work under pressure, adjusting priorities to meet changing deadlines and project requirements.</li><li>Previous experience managing documentation, maintaining accurate records, and ensuring compliance with organisational standards.</li><li>Ability to use of Microsoft Office Suite (Word, Excel, Outlook) and other digital platforms for scheduling, reporting, and communication.</li><li>UK Full Driving licence.</li></ul>Benefits we can offer you. <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.</li><li>Family friendly policies</li><li>Company Van, Fuel Card, and Uniform</li></ul>To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment. All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. You must have a UK driving licence, and own your car. Additional Information If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Job title: Neighbourhood Manager Location: Hybrid / Oxford Salary: £17,400.00 Working hours: 17.5 hours per week Contract: 11 months fixed term contract DBS Level: This role requires a Standard DBS check. Driving license and own car essential About A2Dominion We are a UK housing association committed to a new vision - providing homespeople love to live in. With over 38,000 homes in management across Londonand southern England, we provide a wide range of homes for social, affordable,and private rent, specialist services, as well ashomesfor sale and shared ownership. Role overview Are you ready to make a real impact in the heart of vibrant communities? As aNeighbourhood Manager at A2Dominion, no two days will ever be the same. You'll be the face of the company,directly shaping the lives of residents by providing the support, care andattention that make their communities thrive! You'll play a crucial role in delivering exceptionalneighbourhood management across a diverse portfolio of residential and mixedtenured buildings. Your work will directly enhance the safety, wellbeing andsatisfaction of our residents, while ensuring compliance with all regulations.From conducting estate inspections and managing building safety, to handlingtendency issues like Noise Complaints and safeguarding, you'll be at theforefront of creating vibrant, thriving communities. If you're passionate about making a difference, building strong relationships,and driving high-quality service, this is your opportunity to help shape thefuture of our communities! Key responsibilities: * Conduct estate, scheme, and property inspections to maintain high standardsof safety and cleanliness. * Support residents with tenancy management issues such as noise complaints,disputes, and safeguarding concerns. * Work closely with internal departments and external partners to addressbuilding maintenance and safety. * Engage with residents through regular communication, ensuring their concernsare heard and acted upon. * Provide tailored support to vulnerable individuals and families, ensuringtheir needs are met. * Gather feedback from residents to continually improve services and ensuresatisfaction. * Represent the company in external meetings, attend court proceedings, andsupport residents through various issues. About you: * Driving license and own car essential * You really care about making a difference and want to help people feel safeand supported in their homes. * You've got some experience in housing, or, you're keen to learn aboutbuilding safety, fire safety, and tenancy issues. * You understand how important it is to look out for people especially thosewho might be vulnerable, and you want to be someone our residents can trust andturn to when they need help. * Experience dealing with tenancy matters, like noise or neighbour concerns,and you're either familiar with housing policies and regulations or open tolearning as you go. You enjoy solving problems and can explain things clearly,in a way that makes sense to everyone. * Confident using tools like Outlook, Word, and Excel, and you pick up newsystems quickly. You also pay attention to detail, especially when it comes tokeeping information accurate and up to date. * You're comfortable working in a fast-paced environment, where priorities canchange quickly, and you're able to stay organised while juggling multiple tasksat once. This role is a chance to use your people skills and practical know howto make a real impact helping our customers feel valued, supported, and proudof where they live. Why A2Dominion? As an employee of A2Dominion, we want you to feel rewarded and have a choice offlexible benefits, salary exchange benefits, and rewards and discounts thatwork for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: * 25 days' holiday pro rata (Plus Bank Holidays) Up to 8% contributory pension * In addition, all permanent and fixed-term employees receive a generous annualallowance of up to £300 to use towards health and lifestyle benefits for bothyou and your family. Diversity &amp; Inclusion We're proud to be a Disability Confident Employer and welcome applications frompeople of all backgrounds. Our recruitment process is inclusive and accessible,and we guarantee an interview to disabled applicants who meet the minimumcriteria. Reasonable adjustments are available throughout the process - justcontact our Resourcing Team at <a href="mailto:resourcing@a2dominion.co.uk" target="_blank">resourcing@a2dominion.co.uk</a> We know some people hesitate to apply if they don't meet every requirement. Ifthat's you, we encourage you to apply if your skills and experience align -please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are afamily-friendly employer. Everyone belongs here. Join us and help make alasting difference in the lives of our customers. This Vacancy is being managed by Hollie Furness <a href="mailto:-Hollie.Furness@a2dominion.co.uk" target="_blank">-Hollie.Furness@a2dominion.co.uk</a>

Neighbourhood Manager

Salary Range: £28,000 - £30,000 gross per annum, car allowance and a fuel card are provided on top Contract type: Full-time Location: Nottingham and surrounding areas We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving licence and access to your own vehicle (essential)</li><li>A customer-focused mindset</li><li>Comfortable using Microsoft Office and IT systems</li><li>Strong problem-solving and complaint-handling skills</li><li>Excellent verbal and written communication</li><li>Reliable, punctual, and well-organised</li><li>Able to prioritise, multitask, and adapt to changing deadlines</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable, and aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Compound, focused on longevity and preventive health, complements this ecosystem and extends our mission to make good health last a lifetime. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: <ul><li>130% YoY revenue growth and a 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree.</li><li>Scaled to over 100,000 monthly active patients across our weight-management program.</li><li>Grew the UK patient base from 4,000 to ~40,000 and received selective NICE endorsement to provide services to the NHS.</li><li>Tailored our offering to over 5,000 patients in Germany and Japan</li></ul>About the role (What you'll be doing) As Community Manager, you'll own Juniper's private community - bringing our community strategy to life and leading projects that build connection, engagement, and long-term value. You're a doer who thrives in a high-ownership environment - from building authentic relationships to shaping the systems, content, and initiatives that keep the community supportive and energised. Working with our Nutrition Coaches and Moderators, you'll launch impactful initiatives, solve challenges, and continually refine how the community runs. This is a hands-on role for someone who blends creativity with structure - proactive, data-minded, and driven by impact. You're passionate about improving health and building a community that inspires progress and belonging. <ul><li>Own and evolve the community experience: Take full ownership of Juniper's private community - from content and engagement to the systems that keep it running smoothly.</li><li>Turn strategy into action: Bring the community vision to life through initiatives, content, and experiences that deepen connection, build trust, and drive retention.</li><li>Lead the content rhythm: Plan and deliver a dynamic mix of posts, prompts, and conversations that tap into what members are talking about - blending education, motivation, and inspiration to keep the community alive and engaging.</li><li>Design and deliver initiatives: Drive participation, foster accountability, and celebrate success at scale - whether that's a week-long challenge, an IRL meet-up series, or a program designed to drive long-term engagement and retention.</li><li>Measure, learn, and act: Track engagement, sentiment, and community health metrics to understand what's working - and spot opportunities to improve. Identify emerging themes, engagement gaps, or process challenges early, and take proactive steps to keep the community evolving and thriving.</li><li>Build scalable systems: Design and refine efficient workflows for content, moderation, and reporting that help the team work smarter as the community grows.</li><li>Treat community like a product: Collect feedback, test ideas, and iterate on systems and content to keep improving how we show up.</li></ul>About you (Who you are) <ul><li>Experienced: You've spent 3-4+ years managing online communities, ideally in the health, wellness, or lifestyle space. You know how to spark genuine connection at scale (bonus points if you've led teams to do it, too).</li><li>A strategic doer: You can zoom out to design systems and strategy, then zoom in to execute - running experiments and delivering measurable results.</li><li>Proactive and self-led: You anticipate challenges, spot opportunities, and move ideas into action without waiting for direction.</li><li>Content-savvy and data-minded: You know how to create content that connects, manage a strong editorial rhythm, and use data to iterate and elevate your approach.</li><li>A natural communicator: You write and speak with warmth and clarity, and know how to adapt your tone and style across different channels.</li><li>Structured and systems-minded: You bring clarity, consistency, and efficiency to how content, moderation, and community operations run.</li><li>Curious and fast-moving: You love to test, learn, and scale what works - keeping things fresh, relevant, and responsive to what members need.</li><li>Empathetic and mission-driven: You care deeply about improving people's health, ending stigma around medicated weight loss, and creating spaces where members feel seen, supported, and proud of their progress.</li><li>Thrive in fast-paced environments: You excel in high-ownership settings where collaboration, accountability, and momentum go hand in hand.</li></ul>Why join Eucalyptus? Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software) across men's health and well-being, fertility, and skincare. Here's what makes joining Euc unique: <ul><li>What's next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We're launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.</li><li>Build something world-changing - We're on the path to becoming the world's largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.</li><li>Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.</li><li>Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.</li><li>Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.</li></ul>What's ahead in the UK <ul><li>Be an owner - Your own stake in the business with our employee options program</li><li>Invest in your growth - Annual development budget plus 3 days of professional development leave</li><li>Work flexibly - Hybrid setup with 3 days a week in our Old Street office, designed for focus and collaboration</li><li>Support your well-being - Private health insurance through Vitality or opt for a monthly wellness allowance to spend on what matters most to you</li><li>Take time off - 25 days of holiday, enhanced parental leave and work from anywhere 3 weeks out of the year</li><li>Join a connected team - A vibrant office culture with regular socials, clubs, after-school sport, and seasonal events</li></ul>At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Equans is looking for an experienced Resident Liaison Officer to join our team in Slough on a full-time, permanent basis. This is an exciting opportunity to play a key role in supporting residents and clients across social housing and regeneration projects, ensuring a smooth and positive customer experience throughout the delivery of improvement and maintenance works. As a Resident Liaison Officer, you'll act as the main point of contact between residents, our site team, and project managers - helping to minimise disruption, manage expectations, and maintain strong relationships within the local community. Key Responsibilities <ul> <li>Build and maintain positive relationships with residents, keeping them informed of planned works, schedules, and progress.</li> <li>Work closely with site managers and supervisors to ensure residents' needs are understood and met.</li> <li>Arrange access appointments, distribute notices, and assist in resolving any issues or complaints efficiently and professionally.</li> <li>Attend and support resident meetings, open days, and community engagement events.</li> <li>Keep accurate records of resident interactions, access arrangements, and any special requirements.</li> <li>Ensure residents' homes are treated with care and respect during all works.</li> <li>Promote Equans' commitment to excellent customer service and community partnership.</li> </ul> Who You Are <ul> <li>Previous experience in a Resident Liaison Officer, Customer Service, or Housing Support role (ideally within social housing, regeneration, or construction environments).</li> <li>Excellent communication and interpersonal skills, with the ability to build trust quickly.</li> <li>Organised and proactive, able to manage multiple tasks and priorities effectively.</li> <li>Empathetic and patient, with a professional and approachable manner.</li> <li>Confident working independently and as part of a wider site/project team.</li> <li>Strong IT and administrative skills for managing resident data and communications.</li> </ul> What We Offer <ul> <li>Competitive salary and benefits package</li> <li>24 days annual leave + bank holidays</li> <li>Pension scheme and life assurance</li> <li>Employee benefits platform with discounts and wellbeing support</li> <li>Opportunities for professional development and career progression within Equans</li> </ul> Who We Are At Equans, we deliver essential services across energy, regeneration, and facilities management, supporting communities as they transition to a sustainable future. Our people are at the heart of what we do - and our Resident Liaison Officers play a crucial part in helping us deliver high-quality, resident-focused service on every project. FILTERS Filtrer vos resultats Clear Countries Cities Regions Réinitialiser Appliquer Place: Workplace : Slough United Kingdom

Company Description United Infrastructure is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future; Property Services, Infrastructure Services, New Homes and Connected. This role will be within our Property Services/Social Infrastructure pillar: <ul><li>Social Infrastructure revitalises homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods.</li></ul>Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure to create a more sustainable and inclusive society. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover our work in the South London region. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel as you will be covering a large geographical spread between Bromley and Merton. hence you must have your own vehicle and valid driving license. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information What We Offer: If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Infrastrcuture prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Company Description Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description Are you an experienced Resident Liaison officer looking for a new challenge? Or do you currently work in retail or care and your looking to use your customer service skills in a new rewarding environment? We are looking for candidates to promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities • Ensure that United Living HSE&amp;Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times. • Learn and understand the United Way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required. • Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. • Assist in the monitoring, evaluation and control of service performance. • Learn and understand the requirements of Total Mobile and ensure that this is adhered to at all times. • Demonstrate respect, sensitivity and discretion in a public facing role. • Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. • Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. • Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. • Ensure effective and regular written communication and information is provided to residents throughout the course of works including pre-start documentation, issuing of notices (7, 14 and 28 day letters or as instructed by the client), information about the scope of works, associated timescales and any changes to the programme. • Ensure effective and regular communication with residents through the coordination and administration of contact lists, newsletters, meetings, daily visits, open days and group events etc • Create and maintain property diary, record and photograph the condition of white goods/working area for every property, before work commences, log details of daily visits and ensure that records are appropriately saved. • Ensure residents are provided with out of hours contact information. • Develop key client contacts to ensure that the residents are fairly represented and that service delivery is maintained at the highest possible level. • Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place. • Carry out product training with residents as appropriate. • Contact residents post-completion to confirm satisfaction/address outstanding matters and ensure resident is aware of the 12 month defect liability process. • Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved. • Maintain effective working relationship with the Call Centre team ensuring that Customer Service is delivered at all times. • Monitor and record all complaints of alleged damage to resident's property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team. • Ensure Equality and Diversity Policies are in place and adhered to. • Work with Senior Resident Liaison Officer developing key initiatives and procedures to ensure best practices are shared within the organisation. • All other duties as assigned Qualifications • Over 2 years' experience in a customer service role, or similar. • I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. • Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. • Team player, but also comfortable working alone. • Understands the need for respect, sensitivity and discretion in a public facing role. • A valid driving licence. • Experience of Retrofit, Housing and/or Planned Maintenance - desirable, • Some flexibility of working hours may be required (evening meetings). • Self-Motivated, enthusiastic and calm under pressure. Additional Information If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description We are looking for a dedicated and motivated Resident Liaison Officer to join our team. In this vital role, you will make a real difference to the lives of our residents while developing your career in property services. About the Role As the key point of contact for residents, you will: <ul><li>Engage with customers through newsletters, meetings, visits, and open days.</li><li>Ensure residents are kept informed of works, processes, and any changes or updates.</li><li>Provide excellent customer care and aftercare, ensuring works are completed to a high standard.</li><li>Manage expectations and communication between residents, clients, and our operations teams.</li><li>Handle potentially challenging situations with empathy, professionalism, and resilience.</li></ul>This role may suit someone with experience in the care or retail industry, but above all, we value enthusiasm, initiative, and a strong drive to make a positive difference. A full UK driving licence and access to a car are essential for this role. Qualifications Additional Information Join us at United Infrastructure today and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK. Please note that United Living has rebranded to United Infrastructure. Our LinkedIn landing page will still display as "United Living," but when you click "Apply," it will redirect to "United Infrastructure.

CommonAI CIC is a non-profit membership organisation, founded on a belief in collaborative engineering for the safe and responsible development of foundational AI technologies. A place where AI startups, enterprises large and small, public sector bodies and academia can share resources and knowledge, to codevelop and grow businesses, fast. We are seeking a highly motivated and engaging Community Manager to be the heart of the CommonAI member network. You will be instrumental in cultivating strong relationships with our members, fostering a vibrant and collaborative community, and amplifying CommonAI's mission and impact. This role requires a proactive individual with excellent communication, organisational, and interpersonal skills, and a genuine enthusiasm for technology. Your responsibilities will include: <ul><li>Member Relationship Management:</li><ul><li>Serve as the primary point of contact for our members, building rapport and understanding their needs and goals.</li><li>Proactively engage with members to encourage participation in community initiatives and facilitate connections between them.</li><li>Gather feedback from members to continuously improve our offerings and the overall community experience.</li><li>Onboard new members, ensuring they feel welcomed and have the resources they need to succeed within the CommonAI ecosystem.</li></ul><li>Event Planning and Execution:</li><ul><li>Conceptualise, plan, and execute a diverse range of online and in-person events, including workshops, networking sessions, hackathons, and meetups, that cater to the interests and needs of our members.</li><li>Manage all logistical aspects of events, including venue booking, speaker coordination, marketing, and on-site support.</li><li>Evaluate the success of events and identify opportunities for improvement.</li></ul><li>Communications Coordination:</li><ul><li>Craft compelling and informative content for various communication channels, including email newsletters, community forums, and website updates.</li><li>Ensure consistent and timely communication of important announcements, resources, and opportunities.</li></ul><li>Social Media Management:</li><ul><li>Develop and execute a social media strategy to build brand awareness, engage with the wider AI and open source community, and promote CommonAI's activities and achievements.</li><li>Create engaging and relevant content for various social media platforms.</li><li>Monitor social media channels, respond to inquiries, and foster positive online interactions.</li><li>Track and analyse social media performance to optimise engagement and reach.</li></ul></ul>Requirements The ideal candidate will have: <ul><li>A passion for community building, with a particular interest in supporting technology start-ups and fostering collaboration across organisational boundaries.</li><li>A good understanding of open source development principles and the AI technology ecosystem.</li><li>Excellent written and verbal communication skills, with the ability to create engaging and informative content.</li><li>Exceptional interpersonal and relationship-building skills, with a natural ability to connect with people from diverse backgrounds.</li><li>Strong organizational and project management skills, with the ability to manage multiple tasks and deadlines effectively.</li><li>Experience in planning and executing successful events, both online and in-person.</li><li>Proficiency in managing social media platforms and utilizing social media management tools.</li></ul>Benefits <ul><li>A collaborative and supportive work environment.</li><li>The opportunity to have a high impact in a growing organisation.</li><li>Competitive salary package and pension.</li><li>Professional development opportunities.</li><li>Networking opportunities with influential people from across the tech sector and academia.</li><li>A vibrant office environment located a few minutes walk away from Cambridge train station.</li></ul>CommonAI CIC is an equal opportunity employer and is committed to creating an inclusive and diverse workplace.

We have an excellent 9-12 month Maternity cover opportunity for someone who shares our enthusiasm and passion about delivering a service to our tenants, making them feel front and centre of our services and at the forefront of what we do. This is a role where you have a genuine opportunity to improve the lives of our customers - a deeply reward and fulfilling role for the right individual. Your role is key to the continued improvement of customer satisfaction and safety in the neighborhood and buildings in which they live. Being an integral part of the Customer Excellence team opens the door on a whole range of future options and career progression. As an Estates Officer, a typical day might include: <ul><li>Delivering a high-quality service that ensures the estates are kept clean, tidy and free from hazards, helping customers to enjoy their home and neighbourhood responsibly; by performing and co-ordinating a full range of estate services and building checks to ensure that our neighbourhoods are safe and pleasant places where people want to live. </li><li>Record and undertake regular structured audits to monitor communal blocks and neighbourhoods; ensuring that any action required is completed in required timescales.</li><li>Time controlled audit and recording of the condition of communal buildings and related facilities, carrying out checks on the safety and security as per procedures, including the testing of fire prevention, fire evacuations and testing for Legionella. </li><li>Monitoring contractor performance, ensuring detailed records are maintained and carrying out relevant inspections to ensure high quality work on behalf of Acis. Raising and agreeing resolution of any contractor non performance for the residents and on behalf of Acis, in the first instance.</li><li>Identifying, planning and actioning improvements to the estate service we provide</li><li>Planning and ensuring work for both internal and external communal clearance teams are kept to timescales and completed to a safe and satisfactory manner standard.</li><li>Proactively working and negotiating with our stakeholders and partners to optimise the best outcomes for our customers and adding value for money </li><li>Collating proof, putting into a court format to enforce tenancy breaches, where there is evidence of a breach of the 'by laws' for tipping on our land </li><li>You will collate and record meter readings to ensure value for money; identifying and dealing with any anomalies</li><li>Being out and about in our neighbourhoods, talking to customers, solving problems - you will be our eyes and ears in the areas where we work</li></ul>What we need to see to consider your application (don't worry if you don't tick every box): <ul><li>Competent computer skills in word, excel, outlook and be willing to learn new programs.</li><li>Willing to undertake the basic relevant Fire Safety and Legionella certification. </li><li>A confident lone worker with the ability to work with others as part of a dispersed and dynamic team.</li><li>Willingness and ability to work occasional flexible hours to suit Customer and Business. </li><li>Ability to maintain excellent and accurate reporting in a timely manner. </li><li>Excellent inter-personal and negotiation skills</li><li>Highly motivated and an excellent problem solver, to improve the neighbourhoods for residents</li><li>Ability to be organised, prioritise tasks and plan work efficiently</li><li>Ability to communicate at all levels and have a nonjudgmental and calm approach </li><li>A professional persona, as the role includes attending internal and external meetings and site visits with colleagues </li><li>Resilience. Working in social housing is a challenging but rewarding career, you'll be helping to keep our customers safe and bring real change to their lives.</li></ul>This is what will make you stand out from the crowd: <ul><li>Knowledge of undertaking monthly inspections on fire prevention and safety equipment, i.e. fire doors, fire blankets, hose reels, extinguishers.</li><li>Knowledge of undertaking weekly remedial actions to prevent Legionella.</li><li>Experience of cross team and stakeholder working.</li><li>Adept at change, having got hands on experience living and breathing new ways of working.</li><li>Happy working in an office and field environment.</li><li>Designing signage and general advice letters. </li><li>Ability to search for value for money, either by sourcing labour and/or materials. </li><li>Desire to do what's right.</li><li>Happy to roll up your sleeves and help.</li></ul>Being part of the Acis team, you'll get: <ul><li>Generous holiday entitlement - 25 days annual leave every year plus bank holidays (pro rata)</li><li>Pension contributions up to 10%</li><li>The opportunity to undertake professional training, funded by us.</li><li>One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)</li><li>Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more</li><li>Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!</li><li>Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers</li><li>Long service awards for our loyal employees</li><li>Cycle to work scheme</li><li>Employee Assistance Programme to give you confidential advice and support, when you need it</li><li>Professional membership subscription to support your continuous professional development</li><li>Death in service benefit as part of our pension scheme</li></ul>As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need

Estate Officer

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values </li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents. </li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals </li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented </li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting </li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience. </li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments. </li><li>Prepares and forecasts annual budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports. </li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders. </li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests. </li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies </li><li>Develops capability of team members in order to meet key performance goals and future succession requirements. </li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. </li><li>Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. </li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment. </li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. </li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales. </li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul>Key Relationships <ul><li>Regional Operations Managers, Investors &amp; Portfolio Management Team. </li><li>Corporate Support Teams including HR, Finance, Systems, Sales &amp; Marketing, Health &amp; Safety &amp; Capital Projects. </li></ul>About You Knowledge &amp; Qualifications <ul><li>Good level of general education </li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. </li><li>Proficiency in using property management software. Training will however, be provided. </li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH. </li></ul>Experience &amp; Skills Essential <ul><li>Experience of successfully driving leasing performance and managing operations within the property sector or similar environment. </li><li>Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment. </li><li>Detailed knowledge of Landlord/Tenant Legislation. </li><li>A strong team player but capable of working autonomously and taking ownership. </li><li>Excellent organization skills with the ability to multi task and prioritize </li><li>Excellent verbal and written communication skills </li><li>Numerical skills necessary to complete the above activities. </li><li>Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists. </li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. </li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. </li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. </li></ul>Desirable <ul><li>Evidence of change management delivery </li></ul>

An exciting opportunity has become available to work within the Housing Standards team in the Strategic Housing service, to regulate housing conditions so everyone can have a safe home. The position is for 1.0 FTE (37 hours) per week, Monday to Friday. About you Housing Standards Officers play a critical role in ensuring rented housing across Cheshire East meets a safe living standard. The role is to educate, engage and encourage landlords to provide safe housing, and take enforcement action where it is needed to deal with breaches in legislation. For more information on this role please view the attached job description specification document. To be successful in this role, you will bring your construction / housing enforcement knowledge and your negotiation and interpersonal skills to effectively manage all stakeholders in the enforcement process, including tenants, private landlords, registered providers of social housing, other accommodation providers, Fire Service, Police, and other Council departments. The role will provide the opportunity to work on a diverse range of cases both in the office and on site in people's homes. You will need good organisational, report writing and IT skills and attention to detail. You will work as part of a team of 6 Housing Standards Officers, 2 Assistant Housing Standards Officers, a Duty Assistant and a Team Leader, as well as colleagues in the wider Housing service who deliver adaptations, domestic retrofit, hoarding support, affordable housing and housing options. The team works on a hybrid basis; predominantly working from home but also working in our Crewe office at least one day per week. The Council will provide the appropriate IT equipment to enable this. You will be asked to provide a satisfactory basic DBS check as part of the pre-employment checks. The successful candidate will have: <ul> <li>Construction knowledge and ability to analyse structural and technical reports</li> <li>Knowledge of the Housing Health and Safety Rating System and housing legislation</li> <li>Attention to detail and excellent record keeping skills</li> <li>Negotiation and interpersonal skills to converse at ease with residents, landlords and other professionals</li> </ul>To find out more about the essential and desirable criteria for the role please view the attached job description specification document. For an information discussion about the role, please contact Colin Wyatt on (01270) 685691 <a href="mailto:colin.wyatt@cheshireeast.gov.uk" target="_blank">colin.wyatt@cheshireeast.gov.uk</a> In return we are able to offer: <ul> <li>Enhanced annual leave - 34 days annual leave (inclusive of bank holidays) from day 1, increasing up to 39 days after only 5 years' service;</li> <li>White goods salary sacrifice scheme - home and electronic items available for purchase via a salary sacrifice scheme, allowing you to spread the cost of big-ticket purchases like appliances, computers, and tech gadgets by deducting payments directly from your salary;</li> <li>Salary sacrifice green car scheme - a cost-effective, hassle-free way to lease a brand-new car via salary sacrifice. The Scheme offers you a brand-new car of UNCLASSIFIED your choice on a three-year lease. There are no credit checks or deposits, and the scheme provides access to exclusive offers;</li> <li>Enhanced public pension - a career average pension (contributions built at a rate of 1/49th of your yearly pensionable pay;</li> <li>Flexible working pattern - 37-hour standard full time working week with flexi time and hybrid/remote working arrangements;</li> <li>Purchase of annual leave - the ability to purchase up to 10 days' extra annual leave each year in addition to your normal annual leave entitlements (this is pro-rata for part time staff);</li> <li>Cycle to work scheme - receive up Income Tax and National Insurance savings of up to 25-39% off the retail price of the bike and safety equipment package (savings dependent on the value of your chosen package and your tax status;</li> <li>Employee assistance programme - a completely free to use and confidential assistance service for all employees to help staff manage, reduce and overcome the impact of life issues which they may experience from time to time, both within work and their personal life;</li> <li>Discounted gym membership - access to corporate membership prices for Everybody Leisure which includes;</li> <ul> <li>Gym, Swim and Group Fitness at all 16 facilities</li> <li>Off-Peak Racket Sports</li> <li>Athletics Tracks</li> <li>Sauna/Steam/Spa</li> </ul> </ul>To find out more about our rewards and benefits package, please click here . Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities. At Cheshire East Council we are working for a brighter future - together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities. If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you. As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together. Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application. Applicants should ensure that they complete all sections of the application form as failure to do so may result in their application being rejected. Cheshire East Council is committed to safeguarding children and vulnerable adults across the Borough. As such, any cautions, convictions, reprimands or final warnings that are 'not protected' as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (as amended in 2013) relating to the non-disclosure of spent convictions do not apply to this job. You must therefore, disclose whether you have any previous convictions where prompted to do so within the application process. If you require further information regarding the above role please get in contact with us at <a href="mailto:colin.wyatt@cheshireeast.gov.uk" target="_blank">colin.wyatt@cheshireeast.gov.uk</a> If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however, please do not be discouraged from applying again. For any technical enquiries please email <a href="mailto:sourcingteam@ecwip.co.uk" target="_blank">sourcingteam@ecwip.co.uk</a> Please quote job reference number in all correspondence.

102 Housing / Neighbourhood management Jobs in England