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<ul><li>Function: Asset Management</li><li>Seniority: Head of Service</li><li>Salary: £64,097.50 (per-annum)</li><li>Reference: GT-HoAS&amp;C-NPH</li><li>Location: Northamptonshire Partnership Homes, Saint James' Mill Road, Northampton</li><li>Type: Permanent</li><li>Closing Date: 16-02-2025</li></ul> Are you an experienced strategist with a strong track record in managing Asset data, performance and the “Big 6” areas of Compliance? Northamptonshire Partnership Homes is seeking a Head of Asset Strategy and Compliance to join their senior leadership team to manage the strategic Asset Management including asset data, stock condition surveys, asset performance and all the big 6 areas of compliance.Northampton Partnership Homes (NPH) is an ALMO (Arms Length Management Company), wholly owned by West Northamptonshire Council but has its own management team and Board of Directors. They currently manage around 11,500 properties across the Northamptonshire region.Why Join NPH?As Head of Asset Strategy and Compliance, you will lead the development and delivery of the asset management strategy, lead the asset strategy team to devise, develop and ensure compliance of NPH’s annual asset investment programme and be responsible for the effective collection, recording, maintaining and analysing all asset management data of NPH stock. You will also be responsible for ensuring the “Big 6” is compliant and the relevant legislation is in place and processes and procedures for ensuring 100% compliance.Reporting to the Assistant Director of Asset Management you will be accountable for performance improvement, service development and driving asset strategy decisions to ensure NPH’s housing meet local demand and provides value for money.<ul><li>Ensure asset strategies are in place to develop contracts for internally and externally delivered works: repairs, voids and planned asset investment and the compliance contracts’ including all other asset and estate management contracted services.</li><li>Work closely with NPH’s Sustainability Manager to ensure the best use of sustainability data when developing the asset strategy and investment programme.</li><li>Responsible for forward planning process for the 5, 10, 15 and 30 year asset investment programmes and on-going rolling programme planning.</li><li>Manage the planning cycle to ensure full 12 months of programmed activity each year.</li><li>Plan and manage procurement capability for asset management, ensuring the central contracts register is maintained.</li><li>Ensure programmes meet NPH’s statutory responsibilities to include H&amp;S, HHSRS, Fire, Gas, Electrical, Legionella etc. compliance</li><li>Ensure the compliance to all Health &amp; Safety Regulations, all statutory requirements and best practice within the Asset Investment team.</li></ul>Essential Requirements:<ul><li>An individual who can lead by example and lead a positive working culture amongst the team</li><li>Knowledge and understanding of the housing sector</li><li>Knowledge and understanding of building construction, property maintenance and improvements</li><li>Experience of formulating asset management strategies and developing investment programmes of works and services</li><li>Experience in managing asset management data.</li><li>Track record of developing performance in a strategic and compliance environment.</li><li>Ability to apply strong specialist skills to managing strategic (planning &amp; programming) areas of responsibility</li></ul>How to ApplyIf you are ready to lead with purpose and make an impact, please submit your CV and a covering letter outlining how you meet the essential criteria to <a href="mailto:garry@greenacre-recruitment.com" target="_blank">garry@greenacre-recruitment.com</a> by Sunday 16th February 2025 at midnight.Northampton Partnership Homes believes that diversity drives innovation and strengthens our community. We welcome applications from individuals of all backgrounds, experiences, and perspectives. We are committed to creating an inclusive environment where everyone feels valued and empowered to contribute. We particularly encourage applications from individuals from underrepresented groups, including but not limited to those from different ethnic backgrounds, gender identities, ages, abilities, and socio-economic statuses.For more information, please contact our retained consultant, Garry Thomas at Greenacre Recruitment on 07885 978 446 or <a href="mailto:garry@greenacre-recruitment.com" target="_blank">garry@greenacre-recruitment.com</a>

Head of Asset Strategy & Compliance

Location: Birmingham, B15 1LZSalary: £87,675 per annumHours: 35 per weekContract: PermanentLead the Future of Housing Management at Midland HeartAt Midland Heart, we believe in creating safe, thriving communities where our tenants feel valued and supported. As our Head of Housing Management, you will play a pivotal role in creating balanced and sustainable communities and leading high-quality tenancy management and neighbourhood-based services—ensuring our tenants receive the best possible experience.Responsibilities will include, but aren't limited to:Leading tenancy and neighbourhood services, driving service excellence, ensuring policies empower colleagues to make the right decisions for tenant and enhancing tenant experience, ensuring issues are resolved effectively and with long-term impact.Developing and implementing a strategy to future-proof our Retirement Living schemes and support older tenants.Building strong partnerships with local authorities, health providers, and third-sector organisations to improve tenant wellbeing and tenancy sustainment.Ensuring compliance with regulatory Consumer Standards and building safety legislation, and improving services based on tenant insight and complaints.Leading and motivating a high-performing team, fostering a culture of accountability, continuous improvement, and customer focus.Managing budgets and supplier contracts, ensuring cost-effectiveness and financial sustainability.Embedding safeguarding within operational practices and working to prevent anti-social behaviour, hate crime, and domestic abuse.What're we looking for? To be considered for this role, your application will highlight:&nbsp;A housing professional with a Level 5 Housing Management Qualification (or a willingness to work towards it).Proven experience of managing housing services, tenancy or neighbourhood management across a range of housing tenures, tenant demographics (i.e. general needs, sheltered / older persons and leasehold/ managing agents).Experience of leading and motivating a large high-performing team, providing specific examples of tangible achievements and improvements to tenant experience.&nbsp;Strong financial and contract management experience, explaining your breadth of experience across communal maintenance contracts and service charge experience.&nbsp;This role requires flexibility, with occasional evening and weekend work as part of a rota for out-of-hours incidents. Our colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a Midland Heart site as a minimum 3 days week (on average).Who are Midland Heart? We're one team working together for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.<a>Applications close at midnight Sunday 16th February 2025.&nbsp;</a>We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need to be successful in this role.

Head of Housing Management

Job purposeLead on developing new approaches to implement the Mayor’s Housing and Land priorities alongside embedding changes to existing mechanisms to support the Mayor’s aims.&nbsp; Produce clear, accurate and timely senior level reports, options appraisals and recommendations to the senior management arising from negotiations with senior staff internally and externally to implement the Mayor’s housing and land priorities.&nbsp;&nbsp;Principal accountabilities<ul><li>Oversee the production of management reports for internal and external boards, working groups or stakeholders to manage and monitor programme budgets, forecasts and risk analysis against delivery.&nbsp;&nbsp;</li><li>Lead on the development of policy, programmes, bespoke analysis reports and processing tools to support the Mayor’s targets, through the advanced use of data analysis tools such as Report Server, JasperSoft, Excel and other data management systems and internal business systems related to housing and land.&nbsp;</li><li>Lead on the development of operational policy and guidance to provide clear and accurate information to the wider directorate and externally on new programme and policy implementation.&nbsp;</li><li>Carry out in-depth analysis of the housing and land data and information to enable effective management of current and new programmes in line with the housing and land priorities and to provide timely reponses to queries received via Freedom of Information Act requests, Mayoral Questions, Write-ons and general enquiries.&nbsp;&nbsp;</li><li>Lead on projects and working groups to negotiate with senior staff internally and externally to agree and develop new strategies to deliver the Mayor’s housing and land targets.&nbsp;&nbsp;</li><li>Provide strategic senior level leadership on all aspects of programme management of the Mayor’s housing and land priorities in line with current and future policy direction and targets.</li><li>Provide clear and effective options appraisals, risk analysis and recommendations to the senior management team to monitor programme delivery against the Mayor’s housing and land targets.&nbsp;&nbsp;</li><li>Ensure compliance with GLA performance approval processes and support area teams in obtaining all necessary investment approvals and provide leadership and direction to line managed staff.</li><li>Realise the benefits of London’s diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London’s communities</li><li>Realise the benefits of the GLA’s staff policies in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams</li></ul>Person specificationTechnical requirements/experience/qualifications<ul><li>Management level experience of leading on developing new approaches, procedures and policies, including the implementation of bespoke data management functions, to ensure delivery of targets for large investment programmes.&nbsp;&nbsp;</li><li>Advanced level, demonstrable experience in the use of data management tools such as JasperSoft, Business Objects, Excel or other equivalent analysis systems to develop accurate tailored reports for senior management and operational staff to achieve corporate targets.&nbsp;</li></ul>Behavioural competenciesProblem Solving… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.&nbsp;Level 3 indicators of effective performance<ul><li>Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding</li><li>Actively challenges the status quo to find new ways of doing things, looking for good practice</li><li>Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues</li><li>Initiates consultation on opportunities to improve work processes&nbsp;</li><li>Supports the organisation to implement innovative suggestions&nbsp;</li></ul>Research and Analysis… is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits.Level 3 indicators of effective performance<ul><li>Expands networks to gain new information sources for research and policy</li><li>Identifies and implements methods to ensure intelligence is of a high quality</li><li>Encourages others to analyse data from different angles, using multiple perspectives to identify connections and new insights</li><li>Tailors research investment in line with likely impact for Londoners and policy priorities</li><li>Retains a bigger picture view, ensuring research recommendations areappropriate and practical for the GLA and its stakeholders</li></ul>Planning and Organising… is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.Level 2 indicators of effective performance<ul><li>Prioritises work in line with key team or project deliverables</li><li>Makes contingency plans to account for changing work priorities, deadlines</li><li>Identifies and consults with sponsors or stakeholders in planning work and milestones</li><li>Pays close attention to detail, ensuring team’s work is delivered to a high standard</li><li>Negotiates realistic timescales for work delivery, ensuring team deliverables can be met.</li></ul>Communicating and Influencing&nbsp;… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.Level 3 indicators of effective performance<ul><li>Encourages and supports teams in engaging in transparent and inclusive communication</li><li>Influences others and gains buy-in using compelling, well thought through arguments</li><li>Negotiates effectively to deliver GLA priorities</li><li>Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement</li><li>Advocates positively for the GLA both within and outside the organisation</li></ul>Strategic Thinking…is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action.Level 3 indicators of effective performance<ul><li>Translates GLA vision and strategy into practical and tangible plans for own team or delivery partners</li><li>Consistently takes account of the wider implications of team’s actions for the GLA</li><li>Encourages self and others to think about organisation’s long term potential</li><li>Informs strategy development by identifying gaps in current delivery or evidence</li><li>Takes account of a wide range of public and partner needs to inform</li><li>Team work</li></ul>Additional Competency Framework Areas for the Role:&nbsp;Managing and Developing Performance… is setting high standards for oneself and others, guiding, motivating and developing them, to achieve high performance and meet the GLA’s objectives and statutory obligations.Level 2 indicators of effective performance<ul><li>Seeks opportunities to develop professional skills and knowledge and encourages team to do so.</li><li>Ensures own and others’ workloads are realistic and achievable</li><li>Provides staff with clear direction and objectives, ensuring they understand expectations&nbsp;</li><li>Recognises achievements and provides constructive feedback and guidance&nbsp;</li><li>Gives staff autonomy and confidence to perform well and to their potential</li></ul>Organisational Awareness… is understanding and being sensitive to organisational dynamics, culture and politics across and beyond the GLA and shaping our approach accordingly.&nbsp;Level 3 indicators of effective performance<ul><li>Uses understanding of differences between the GLA and its partners to improve working relationships</li><li>Helps others understand the GLA and the complex environment in which it operates</li><li>Translates changing political agendas into tangible actions</li><li>Considers the diverse needs of Londoners in formulating GLA objectives</li><li>Helps others understand how the media and external perceptions of the GLA influence work</li></ul>Reasonable adjustmentReasonable adjustment will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.

Senior Programme Co-ordinator

Location: London Salary: £35,000 per annum Working Arrangement: Hybrid working availableKey Responsibilities<ul><li>The main purpose of the role is to undertake a range of income collection duties relating to rent and service charge income; to provide a coordinated, flexible, and effective income collection service.</li><li>You will be responsible for achieving and maintaining lowest possible levels of current rent and former tenancy arrears and ensure we maximise income recovery. You will be guided by the Income Manager and work with the housing management team to ensure delivery of the arrears' targets.</li></ul>About You<ul><li>Understanding of the legal framework for housing and Pre-action Protocols.&nbsp;</li><li>Demonstrable knowledge and understanding of welfare benefits, specifically Universal Credit and Housing Benefits.&nbsp;</li><li>Minimum of 2 years’ experience working in rent income collection for a housing association or local authority.</li></ul>What We Offer<ul><li>Flexible hybrid working arrangements.</li><li>A supportive and collaborative work environment.</li><li>Opportunities for professional development and career progression.</li></ul>How to ApplyIf you are passionate about making a difference in the housing sector, we would love to hear from you. Please click ‘Apply Now’ to submit your CV along with a brief statement about why you’re the perfect fit for this role.

Income Officer

Location: South London Salary: Circa £52,000 per annum Working Arrangement: Hybrid working availableMarks Consulting Partners are pleased to advertise an excellent opportunity on behalf of one of our esteemed clients for a Housing Manager. This is a leadership role, ideal for an experienced professional passionate about delivering exceptional housing services and driving positive change within communities.Key Responsibilities<ul><li>Leadership and Management:<ul><li>Lead and manage a team of housing officers and support staff, ensuring high-quality service delivery.</li><li>Provide direction, mentoring, and performance management to ensure team objectives are met.</li></ul></li><li>Strategic Planning:<ul><li>Develop and implement housing strategies to meet organizational goals and resident needs.</li><li>Monitor and evaluate the effectiveness of policies and procedures, recommending improvements where necessary.</li></ul></li><li>Tenancy and Estate Management:<ul><li>Oversee tenancy management, ensuring compliance with housing law, tenancy agreements, and best practices.</li><li>Ensure the timely resolution of complex tenancy issues, including disputes, antisocial behaviour, and breaches.</li></ul></li><li>Customer Service:<ul><li>Champion a customer-focused approach, ensuring tenants receive excellent support and guidance.</li><li>Act as an escalation point for complex resident queries and complaints.</li></ul></li><li>Financial Oversight:<ul><li>Manage budgets effectively, ensuring resources are allocated efficiently.</li><li>Oversee rent collection processes and ensure strategies are in place to minimize arrears.</li></ul></li><li>Partnership Working:<ul><li>Build strong relationships with external stakeholders, including local authorities, contractors, and community groups.</li><li>Represent the organization at meetings, forums, and events.</li></ul></li><li>Health, Safety, and Compliance:<ul><li>Ensure all properties comply with health and safety standards, including fire safety and maintenance requirements.</li><li>Maintain up-to-date knowledge of housing legislation and ensure the organization’s compliance.</li></ul></li></ul>About YouWe are seeking a candidate who is:<ul><li>Experienced in housing management or a related field, ideally in a leadership role.</li><li>Knowledgeable in housing law, tenancy management, and welfare benefits.</li><li>Skilled in managing and motivating teams to deliver high-quality services.</li><li>Proficient in financial management, including budgeting and rent collection.</li><li>A strong communicator with the ability to build relationships with diverse stakeholders.</li><li>Flexible and adaptable, with a solution-focused approach.</li></ul>What We Offer<ul><li>Competitive salary of circa £52,000 per annum.</li><li>Hybrid working arrangements to support work-life balance.</li><li>Opportunities for professional growth and development.</li><li>A supportive and inclusive workplace culture.</li></ul>How to ApplyIf you are an experienced and dynamic housing professional looking for your next challenge, we would love to hear from you. Please click ‘Apply Now’ to submit your CV along with a brief statement about why you’re the perfect fit for this role.

5 Housing / Neighbourhood management Jobs in England