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Department:&nbsp;Affordable Homes Reports to:&nbsp;Service Manager – Housing Assets Team:&nbsp;Surveyors (x4), OT (x1), Adaptations Surveyor (x1), Lands Officer (x1),&nbsp;Retrofit Team (x3)About the RoleWe are seeking a dynamic and experienced&nbsp;Operations Manager – Planned Maintenance&nbsp;to&nbsp;lead the delivery of our capital investment programme and planned maintenance services. This is a pivotal role within the Housing Assets team, responsible for ensuring high-quality, customer-focused, and value-for-money services for our tenants.You will manage a multidisciplinary team of technical professionals, oversee the procurement and delivery of maintenance contracts, and ensure compliance with Decent Homes standards, health and safety regulations, and strategic housing objectives.Key Responsibilities<ul><li>Lead the delivery of the Council’s planned maintenance and capital investment programmes.</li><li>Manage and motivate a team of surveyors and specialists to deliver high-performing services.</li><li>Oversee procurement, contract management, and compliance with financial and regulatory standards.</li><li>Ensure accurate stock condition data and effective asset management planning.</li><li>Drive service improvement through performance monitoring, resident feedback, and innovation.</li><li>Represent the Council in meetings with stakeholders, residents, and external partners.</li></ul>What We’re Looking ForWe’re looking for a confident leader with:<ul><li>Full membership (or working towards) of RICS or CIOB and a relevant degree.</li><li>A strong background in contract/project management within housing or a related field.</li><li>Excellent knowledge of building technology, asset management, and housing systems.</li><li>Proven ability to manage budgets, lead teams, and deliver results under pressure.</li><li>Strong communication, negotiation, and IT skills, including use of databases and reporting tools.</li><li>A customer-focused, innovative, and flexible approach to service delivery.</li></ul>A retrofit qualification and experience working in or with local authorities would be advantageous.Other Requirements<ul><li>A full driving licence and access to a vehicle for business use.</li></ul>Why Join Us?At South Cambridgeshire District Council, we are committed to delivering excellent services and investing in our people. You’ll be part of a supportive and forward-thinking team, with opportunities to shape the future of housing services and make a real difference in our communities.South Cambridgeshire District Council is a four-day week employer. We expect our colleagues to get 100% of their work done, in around 85% of their contracted hours, for 100% of their pay. All Council staff will be able to opt-in to this way of working under a Productivity Policy. We are a four-day week employer as it helps us attract and keep talented colleagues and improves services by reducing our reliance on costly agency workers. It also supports improved health and wellbeing.Closing Date: 9am 7 September 2025Interview Date: To be confirmed

Operations Manager – Planned Maintenance

We're Hiring: 3 x Surveyor – Energy and Stock ConditionJoin Our Growing TeamSouth Cambridgeshire District&nbsp;Council is expanding its Housing Assets team and we’re excited to announce&nbsp;three new opportunities&nbsp;for skilled and motivated individuals to join us as&nbsp;Surveyors – Energy and Stock Condition.These roles&nbsp;are central to improving the quality, safety, and energy efficiency of our housing stock. You’ll be part of a dynamic team delivering essential surveying services, including&nbsp;Stock Condition Surveys,&nbsp;Energy Performance Certificates (EPCs), and&nbsp;Housing Health and Safety Rating System (HHSRS)&nbsp;assessments.What You’ll Be Doing<ul><li>Conduct EPCs, HHSRS assessments, and full stock condition surveys.</li><li>Inspect void properties and diagnose repairs.</li><li>Administer repair orders and ensure high standards of delivery.</li><li>Liaise with tenants, contractors, and internal teams.</li><li>Maintain compliance with statutory regulations and council policies.</li></ul>What We’re Looking ForWe’re looking for&nbsp;three individuals&nbsp;who are:<ul><li>DEA qualified&nbsp;to SAP 10 methodology (C&amp;G6361 or equivalent), ideally accredited with Elmhurst.</li><li>Hold a&nbsp;Certificate of Competence in applying the HHSRS.</li><li>Experienced in building maintenance, energy efficiency, and housing surveys.</li><li>Skilled in using housing management systems and mobile platforms.</li><li>Strong communicators with excellent organisational and interpersonal skills.</li><li>Able to work independently and collaboratively, with a customer-focused approach.</li></ul>Desirable Qualifications and Experience<ul><li>HNC/HND in Building Studies or equivalent.</li><li>Membership of CIOB or RICS.</li><li>Experience working in housing maintenance and with tenants/leaseholders.</li><li>Knowledge of housing law and policies.</li></ul>Other Requirements<ul><li>Full UK driving licence and access to a vehicle.</li><li>Commitment to ongoing professional development.</li></ul>What We Offer<ul><li>Local Government Pension Scheme&nbsp;– secure and generous retirement benefits.</li><li>Paid mileage&nbsp;for work-related travel.</li><li>Flexible hybrid working arrangements.</li><li>A supportive and collaborative team environment.</li></ul>Why Work With Us?At South Cambridgeshire District Council, we’re committed to delivering high-quality housing services that make a real difference. You’ll be joining a forward-thinking team with a shared passion for improving homes and communities.South Cambridgeshire District Council is a four-day week employer. We expect our colleagues to get 100% of their work done, in around 85% of their contracted hours, for 100% of their pay. All Council staff will be able to opt-in to this way of working under a Productivity Policy. We are a four-day week employer as it helps us attract and keep talented colleagues and improves services by reducing our reliance on costly agency workers. It also supports improved health and wellbeing.Closing Date: 9am 19 October 2025Interview Date: To be confirmed

Surveyor - Energy and Stock Condition

About Us:Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, home to over 135,000 residents and a tourist destination for millions of visitors each year, from across the globe. We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit.&nbsp;At the Council, our people are our superpower and by choosing to bring your talents to our organisation, you will be joining a great team where everyone feels that they truly belong, full of dedicated people all working with passion and purpose, across a dynamic portfolio of work providing high-quality services.Benefits:As part of our team, you will enjoy a comprehensive benefits package, including:Flexibility:<ul><li>A minimum of 25 days of annual leave, plus Bank Holidays.</li><li>Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)</li><li>Flexi-time scheme for a better work-life balance.</li></ul>Lifestyle:<ul><li>Health Cash Plan Scheme for medical and dental expenses.</li><li>Eye test voucher scheme</li><li>Everyone Active Gym Membership discount&nbsp;</li></ul>Professional Development:<ul><li>Training and Development opportunities.</li><li>Payment of one professional subscription fee</li></ul>Financial Planning:<ul><li>Access to the Local Government Pension Scheme to secure your future.</li><li>Access to free Will writing services.</li><li>Employee Assistance Programme</li><li>Salary Sacrifice schemes e.g. Cycle to Work etc.</li><li>Free town centre parking</li></ul>What to Expect in the Role:You will oversee the delivery of the Council’s affordable housing enabling programme and lead the review of the Council’s housing strategy and development functions to ensure that the authority is successful in working in partnership with registered providers and other organisations in understanding and tackling the housing challenges facing the District.&nbsp;&nbsp;Key Accountabilities and Responsibilities (Please see Job Description and Person Specification for more details):<ul><li>To oversee the delivery of the Council’s affordable housing enabling programme, including working with Registered Providers as appropriate.</li><li>To lead on the delivery and review of housing development policy and strategy, including the Stratford-on-Avon Housing Strategy, and to assist in the preparation of other related documents e.g. South Warwickshire Local Plan. </li><li>Oversee the effective delivery and monitoring of any action plans and delivery of investment projects, including delivery of relevant actions of the Housing Strategy.</li><li>To work effectively and positively with key businesses, partners and stakeholders to deliver housing development. This will include representing the Council at key meetings and events. </li><li>To work effectively with the Council’s Housing Service to fulfil the Council’s statutory responsibilities in respect of housing and homelessness.</li><li>To assist in preparing advice and responses to policy consultation documents from other local authorities or planning bodies, government departments and other agencies. </li><li>To lead on, and contribute to, as appropriate, the preparation of any funding bids and to effectively monitor targets and report outcomes of any programs</li><li>To undertake research, both empirical or from existing sources, to assist in the formulation and or monitoring of housing policy and to measure the effectiveness of policy against identified objectives. </li><li>To liaise effectively with, and provide policy advice and information to, Elected Members, officers of the council, the public, committees, the development industry and other agencies and organisations. </li><li>To oversee the work of the Council’s Rural Enabler which is a post that sits outside of the Council but which is funded by the Council.</li></ul>What You’ll Need (Please see Job Description and Person Specification for more details):<ul><li>Degree level qualification in a housing strategy &amp; development related field, or equivalent work experience. </li><li>Experience of preparing housing strategies and&nbsp;working within a housing strategy &amp; development related field. </li><li>Able to deal with contentious and confidential matters with diplomacy and tact. </li><li>Enthusiastic, positive and can-do approach and ability to use initiative and build strong relationships with colleagues and key stakeholders.&nbsp;</li></ul>For an informal chat about the role, please contact Jo Bozdoganli, Policy Manager on 01789 260473 or <a href="mailto:joanne.bozdoganli@stratford-dc.gov.uk" target="_blank">joanne.bozdoganli@stratford-dc.gov.uk</a>Applications will close at midnight on Wednesday 22nd October 2025Interviews will be held w/c 3rd November 2025The Council is committed to equality of opportunity and aims to create a welcoming, inclusive workplace where we are all able to bring our whole selves to work and perform at our best.

Housing Strategy and Development Manager

Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, home to over 135,000 residents and a tourist destination for millions of visitors each year, from across the globe. We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit.At the Council, our people are our superpower and by choosing to bring your talents to our organisation, you will be joining a great team where everyone feels that they truly belong, full of dedicated people all working with passion and purpose, across a dynamic portfolio of work providing high-quality services.Benefits:As part of our team, you will enjoy a comprehensive benefits package, including:Flexibility:<ul><li>A minimum of 25 days of annual leave, plus Bank Holidays.</li><li>Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)</li><li>Flexi-time scheme for a better work-life balance.</li></ul>Lifestyle:<ul><li>Health Cash Plan Scheme for medical and dental expenses.</li><li>Eye test voucher scheme</li><li>Everyone Active Gym Membership discount&nbsp;</li></ul>Professional Development:<ul><li>Training and Development opportunities.</li><li>Payment of one professional subscription fee</li></ul>Financial Planning:<ul><li>Access to the Local Government Pension Scheme to secure your future.</li><li>Access to free Will writing services.</li><li>Employee Assistance Programme</li><li>Salary Sacrifice schemes e.g. Cycle to Work etc.</li><li>Free town centre parking</li></ul>What to Expect in the Role:You will work in partnership corporately and externally to maintain an overview and understanding of all aspects of strategic housing policy and assist with the provision of the Council’s housing policy and development team function and service, making appropriate links and recommendations across different policy areas.&nbsp;Key Accountabilities and Responsibilities (Please see Job Description and Person Specification for more details):<ul><li>To help prepare and deliver the Council’s Housing Strategy which incorporates the Council’s Homelessness Review and Strategy, Private Sector Housing Strategy and Rough Sleeper Strategy.</li><li>As directed, to take the lead on delivering strategies, plans, policies, advice, and research that sit under and inform the Housing Strategy.</li><li>To draft and deliver other housing and housing related strategies, policies etc. as required. To provide strategic housing input to strategies, policies and plans being prepared by other people.</li><li>To keep up to date with and analyse changes to housing and housing related legislation, policy, guidance, best practice, and funding to be able to effectively assist in the preparation, review, and delivery of the Housing Strategy.</li><li>To know about common existing data sources and research, and where to find them. To understand any possible limitations of such information and how to use and interpret it. </li><li>To undertake, commission and evaluate research, information and consultation including lead&nbsp;responsibility for housing needs assessments of all types.</li><li>To develop good working relationships and partnership working corporately and with external partners and stakeholders to promote the Authority’s strategic housing objectives and facilitate evidence-based decision making and best use of resources.</li><li>Whilst the main focus of the role relates to housing strategy and policy, an understanding of how the enabling and delivery of new affordable homes fits into the wider picture is required. </li><li>To be able to disseminate verbal and written information that is tailored to different audiences. This includes presentations, briefings, and committee reports.</li><li>To complete the Local Authority Housing Statistics and other statistical returns.</li><li>To respond to relevant Freedom of Information requests, member, press inquiries, consultation documents as directed.</li></ul>What You’ll Need (Please see Job Description and Person Specification for more details):<ul><li>Chartered Membership of the Chartered Institute of Housing (CIHCM).</li><li>Practical on the job experience of strategic housing including research and data analysis.</li><li>Comprehensive knowledge of housing and housing related legislation, policy, and guidance.</li><li>Enthusiastic, positive and can-do approach and ability to use initiative and build strong relationships with colleagues and key stakeholders.</li><li>Ability to communicate effectively verbally and in writing with a wide range of people both on a one to one, and group / committee basis</li></ul>For an informal chat about the role, please contact Jo Bozdoganli, Policy Manager on 01789 260473 or <a href="mailto:joanne.bozdoganli@stratford-dc.gov.uk" target="_blank">joanne.bozdoganli@stratford-dc.gov.uk</a>The Council is committed to equality of opportunity and aims to create a welcoming, inclusive workplace where we are all able to bring our whole selves to work and perform at our best.

Housing Strategy Officer

Competitive Salary&nbsp;Our VacancyAs Head of Governance and Compliance, you’ll lead the delivery of governance and company secretarial services across the Peabody Group. You’ll work closely with non-executive board and committee members, senior leaders and colleagues to ensure governance is effective, compliant, and future-ready.You’ll oversee the Governance and Compliance team, building a culture of excellence while driving improvements in systems, processes, and compliance. Acting as deputy to the Director of Governance and Compliance, you’ll also support the Group Secretary on complex matters, making a direct impact on how we deliver good governance across the organisation.What you'll need<ul><li>Qualified or part qualified company secretary, or equivalent qualification, and/or demonstrable relevant experience within the housing sector</li><li>Strong, up-to-date, professional knowledge of the legal, regulatory, and policy frameworks in which housing associations operate.</li><li>Proven management experience in building a high-performing team, demonstrating credibility, personal drive, and ambition to make a difference.</li><li>Demonstrable experience in supporting Boards and Executives with their responsibilities in governance and compliance with legal and regulatory requirements.</li></ul>You’ll need to be in the office for a minimum of 2 days per week.Why Join Us?When you join Peabody, you’re joining a team guided by our values:&nbsp;Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.&nbsp;We believe in creating a workplace where everyone feels supported, included, and empowered.Here are just a few of the benefits of working at Peabody:<ul><li>30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please read before applying: Closing date: 13 October 2025We may close this advert before the advertised closing date, depending on the number of quality applications received.PLEASE NOTE:&nbsp;As an employer, Peabody does not provide sponsorship as a licensed UK employer.

Peabody

Head of Governance and Compliance

Your typical day will see you welcoming visitors, arranging and undertaking viewings, ensuring the sales office and show home are properly equipped and that promotional material is available and up to date. You’ll monitor and maintain the site CRM database and regularly contact prospective purchasers and ascertain their level of interest.As a Sales Executive, you’ll be the ‘face of Peabody’ and no one day is the same. You’ll provide an effective sales operation, maximising sales and progressing them through to completion, whilst delivering high standards of service at all times. You’ll be a brand ambassador, responsible for selling on site all sales products which comprise of Outright Sale, Shared Ownership, London Living Rent. You’ll liaise with Agents, Site, Development Delivery and third parties including Contractors, Solicitors and Mortgage Advisors to ensure all information is provided correctly to achieve sales &amp; revenue targets.&nbsp;You’re a people person who is motivated to achieve targets and deliver high standards of service at all times. You’ll enjoy working closely with the Sales Manager to input into sales strategies and maintaining and increasing sales through their implementation and you’ll enjoy working within a high-energy team.&nbsp;Your role covers all aspects of Sales – everything from hitting new build homes sales targets and progressing all enquiries.&nbsp;You’ll have a good eye for detail, ensuring full compliance with all regulatory, statutory and internal requirements to minimise risk to the business and its stakeholders.&nbsp;If you’re passionate about sales, adaptable and open to learning about new products and procedures, we want to hear from you.Please note, this is a two year fixed term contract.&nbsp;To be successful in this role, you’re:<ul><li>experienced in working within a new build sales environment, preferably with experience of shared ownership </li><li>knowledgeable of the property market and sales processes and legislation</li><li>experienced in achieving and exceeding annual sales targets including reservation, exchange, and revenue targets</li><li>experienced in delivering excellent customer service with strong&nbsp;interpersonal&nbsp;and organisation skills</li><li>confident in using CRM (Client Relationship Management) systems and be able to manipulate data into different presentation styles </li><li>be able to self-manage a site independently four days a week and be flexible to be on other sites as and when required&nbsp;</li></ul>This role is subject to a Basic DBS check and will require some travel to head office and other developments on occasionHere are just a few of the benefits of working at Peabody:&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays &nbsp;</li><li>two additional paid volunteering days each year  </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal  </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Are you ready to apply?&nbsp;Click ‘Apply Now’ and submit your CV and a bit about why you are the right person for the role.If you have any questions about this role, please email Talent Specialist, Victoria Wilson at <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>&nbsp;Interviews will be taking place on the 2nd of October 2025&nbsp;You must be eligible to work in the UK to apply for this vacancy. &nbsp;Peabody are not able to offer Visa sponsorship.

Sales Executive

<h2>Our Vacancy</h2>Your typical day could start by meeting residents and local community partners at Hugh Cubitt Centre, helping to align priorities and strengthen local relationships. Later, you might attend a partnership roundtable with Islington Council or prepare a funding proposal with Peabody's social value and fundraising teams to support projects in Kings Cross and Holloway Park.What you’ll doYou’ll play a central role in shaping and delivering place-based community investment plans that are rooted in resident priorities and built on strong partnerships. Working collaboratively with neighbourhood managers, local voluntary sector organisations, and residents, you’ll turn insights into action and create measurable social impact across Peabody’s Islington communities.You’re a connector and a changemaker. With a strategic mindset and strong facilitation skills, you build trust, drive momentum, and navigate complexity with confidence. You enjoy working in the heart of communities, with a passion for social justice and a clear focus on outcomes.If you’re ambitious, values-driven, and ready to make a difference, we want to hear from you.What you’ll need<ul><li>Passionate about tackling inequality and strengthening communities.</li><li>An autonomous, resilient self-starter who is accountable for your projects and their impact.</li><li>A creative and confident project manager who meets deadlines and adapts to change.</li><li>Skilled at working with residents and partners to co-create solutions that matter.</li><li>A collaborative decision-maker who brings others along with you.</li><li>Comfortable navigating complexity and aligning diverse interests.</li><li>A strong communicator who uses data, insight, and relationships to influence and deliver.</li><li>Demonstrated success in partnership working with tangible results.</li><li>Experience delivering impactful community programmes and managing budgets.</li><li>Examples of listening to residents and turning insight into action.</li><li>Excellent relationship management and facilitation skills.</li><li>High levels of literacy and numeracy, and the ability to prepare quality written materials.</li><li>Experience in community development, youth work, health and wellbeing, or related fields.</li><li>Familiarity with Islington’s voluntary and community sector (desirable but not essential).</li></ul>Why Join Us?When you join Peabody,&nbsp;you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.&nbsp;What We Offer&nbsp;<ul><li>Up to 30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year </li><li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>Up to 10% pension contribution</li><li>The opportunity to broaden your skills and enhance your professional development</li></ul>Please read before applying:This role requires an Enhanced DBS check. If you have any questions about this role, please email: <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>Interviews: Monday 27th and Thursday 30th October – in person at Hugh Cubitt CentreEarly applications are encouraged as we reserve the right to close the advertisement earlier than stated should we receive a good number of high quality applications&nbsp;You must be eligible to work in the UK to apply for this vacancy. Peabody is not able to offer Visa sponsorship.Colleagues who are at risk of redundancy need to state this on their application as they will be given priority consideration above other applicants.Please note, if you are currently on legacy Aldwyck or legacy Catalyst Terms &amp; Conditions, and are successful in your application, you will automatically be transferred to the new Peabody Terms &amp; Conditions.&nbsp;Additionally, if you move to a Peabody role on a secondment basis, your Terms &amp; Conditions will not change.

Community Investment Lead Islington

The Chartered Institute of Housing (CIH) is the independent voice for housing and the home of professional standards. Our mission is simple but powerful: to support housing professionals to create a future where everyone has a place to call home.&nbsp;We’re looking for a dynamic policy manager on regional engagement and devolution to join us at an exciting time of change. With devolution and local government reform reshaping the policy landscape, this is your opportunity to help position CIH at the heart of regional and local housing debates—and ensure the voice of our members drives real impact.In this role you will:<ul><li>Shape CIH’s policy and practice on devolution, local government reform, and regional housing priorities.</li><li>Build strong, influential relationships with combined authorities, local government, housing organisations, and CIH members across the country.</li><li>Bring members’ voices to the table, ensuring regional experiences inform national housing policy.</li><li>Create high-quality outputs—from briefings and consultation responses to blogs, webinars, and events—that influence decision-makers and spark debate.</li><li>Represent CIH with authority at regional and national forums, becoming a trusted voice for housing professionals.</li><li>Contribute to CIH’s wider policy leadership, supporting a forward-thinking, collaborative team.&nbsp;</li></ul>About youWe’re looking for someone with:<ul><li>A strong understanding of housing policy and local government.</li><li>A good grasp of the opportunities and challenges devolution brings.</li><li>Excellent communication and relationship-building skills.</li><li>Confidence presenting ideas and facilitating engagement with a range of audiences.</li><li>Experience working with local/combined authorities, housing organisations, or in place-based policy work.</li><li>A collaborative, flexible mindset with the ability to spot opportunities and drive change.&nbsp;</li></ul>Why join us?This is a new and dynamic role at the cutting edge of housing and devolution. You’ll have the chance to work directly with regional leaders and members, shaping CIH’s policy voice and ensuring housing professionals influence the decisions that matter. Join us—and help shape the future of housing across England’s regions.How to applyCIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.For an informal chat about the role please contact Rachael Williamson, our director of policy, communications and external affairs, at&nbsp;<a href="mailto:rachael.williamson@cih.org" target="_blank">rachael.williamson@cih.org</a>. &nbsp;For details of how to apply please visit our careers page -&nbsp;<a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CRachael.Williamson%40cih.org%7C62422ab4dec04d8555ab08dc4f3b645e%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638472363978730468%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=quhJIRR1qhG2TXJl7h%2BbDgLA1MdzrBm0dyqpdiLcxmo%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>Closing date: Thursday 16 October 2025 at middayInterviews will be held on Monday 27 October and Tuesday 28 October 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Chartered Institute of Housing

Policy manager - regional engagement and devolution

Job Title: Membership retention officer&nbsp; Band:&nbsp;6 Salary: £29,201 - £31,907 Location/Base: Hybrid – Home / CIH office Hours: Full time 35 hours per week &nbsp;The Chartered Institute of Housing (CIH) is the independent voice for housing and the home of professional standards. Our mission is simple but powerful: to support housing professionals to create a future where everyone has a place to call home.About youAre you passionate about building meaningful relationships and delivering exceptional member experiences? Join CIH as a member retention officer and play a pivotal role in shaping the future of our growing membership community.You will support our strategic objective of increasing year-on-year member retention through proactive engagement, insight-led strategies, and a deep understanding of our members' needs. &nbsp;You will:<ul><li>Foster strong, long-term relationships with members to drive satisfaction, engagement, and loyalty</li><li>Promote the value and relevance of CIH’s products, services, and professional development opportunities</li><li>Deliver a consistently positive and valued experience for all members</li><li>Champion the benefits of continued membership, encouraging renewals and deeper involvement</li><li>Identify and engage with members at risk of lapsing, applying data-driven insights to retain and grow the membership base. &nbsp;</li></ul>We’re looking for a relationship-builder with a member-first mindset, able to communicate value with clarity and enthusiasm. You will bring experience in customer service and member retention and are confident using data to inform your approach.How to applyCIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. &nbsp;We welcome applicants from all sectors of the community. &nbsp;If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity. &nbsp;If you would like an informal chat about the position, please contact Sharon Dean at&nbsp;<a href="mailto:sharion.dean@cih.org" target="_blank">shar</a><a href="mailto:on.dean@cih.org" target="_blank">on.dean@cih.org</a>&nbsp;The closing date for applications is&nbsp;noon on Friday 17 October 2025.Interviews will be held&nbsp;week commencing 27 October 2025.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Membership retention officer

The Chartered Institute of Housing (CIH) is the independent voice for housing and the home of professional standards. Our mission is simple but powerful: to support housing professionals to create a future where everyone has a place to call home.We’re looking for a dynamic policy manager on regional engagement and devolution to join us at an exciting time of change. With devolution and local government reform reshaping the policy landscape, this is your opportunity to help position CIH at the heart of regional and local housing debates—and ensure the voice of our members drives real impact.In this role you will:<ul><li>Shape CIH’s policy and practice on devolution, local government reform, and regional housing priorities.</li><li>Build strong, influential relationships with combined authorities, local government, housing organisations, and CIH members across the country.</li><li>Bring members’ voices to the table, ensuring regional experiences inform national housing policy.</li><li>Create high-quality outputs—from briefings and consultation responses to blogs, webinars, and events—that influence decision-makers and spark debate.</li><li>Represent CIH with authority at regional and national forums, becoming a trusted voice for housing professionals.</li><li>Contribute to CIH’s wider policy leadership, supporting a forward-thinking, collaborative team.</li></ul>About youWe’re looking for someone with:<ul><li>A strong understanding of housing policy and local government.</li><li>A good grasp of the opportunities and challenges devolution brings.</li><li>Excellent communication and relationship-building skills.</li><li>Confidence presenting ideas and facilitating engagement with a range of audiences.</li><li>Experience working with local/combined authorities, housing organisations, or in place-based policy work.</li><li>A collaborative, flexible mindset with the ability to spot opportunities and drive change.&nbsp;</li></ul>Why join us?This is a new and dynamic role at the cutting edge of housing and devolution. You’ll have the chance to work directly with regional leaders and members, shaping CIH’s policy voice and ensuring housing professionals influence the decisions that matter. Join us—and help shape the future of housing across England’s regions.How to applyCIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.For an informal chat about the role please contact Rachael Williamson, our director of policy, communications and external affairs, at&nbsp;<a href="mailto:rachael.williamson@cih.org" target="_blank">rachael.williamson@cih.org</a>.&nbsp;For details of how to apply please visit our careers page -&nbsp;<a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CRachael.Williamson%40cih.org%7C62422ab4dec04d8555ab08dc4f3b645e%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638472363978730468%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=quhJIRR1qhG2TXJl7h%2BbDgLA1MdzrBm0dyqpdiLcxmo%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>Closing date: Thursday 16 October 2025 at middayInterviews will be held on Monday 27 October and Tuesday 28 October 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

We’re committed to delivering high-quality, safe and affordable homes for our communities. Our Housing Service plays a critical role in shaping housing policy, supporting vulnerable residents, and enabling the delivery of affordable housing schemes across the District.As our new Housing Policy and Enforcement Manager, you’ll lead a dedicated team of four, which includes one Housing Enabling Officer, two Senior Private Sector Housing Officers, and one Private Sector Housing Support Officer, alongside indirect line management of external contractors. You’ll shape long-term plans, deliver projects that make a real difference, and work closely with partners to drive forward the Council’s housing ambitions.Everything you need to knowWe’re looking for an experienced housing professional with strategic vision, leadership ability, and a passion for improving homes and lives. Based at our Sevenoaks office, you'll also work closely with communities, contractors, and regional housing partners to ensure local needs are met and standards are upheld.You’ll be appointed at Band G (£51,494 – £54,587), with additional benefits including a generous pension, flexible working options, and a supportive working environment that values your expertise and initiative. With a 10% MRP, your actual salary will range from £56,643 to £60,045What you will be doing<ul><li>Leading the Housing Policy and Enforcement team, managing officers and external contractors to deliver the Council’s housing priorities.</li><li>Developing and delivering the Council’s Housing Strategy, Empty Homes Strategy, and Private Sector Housing Grant and Enforcement Policies.</li><li>Supporting and enabling affordable housing delivery through strategic partnerships with Registered Providers, Homes England and health sector organisations.</li><li>Driving improvements in private sector housing, including the use of enforcement powers, licensing schemes, and grant delivery (e.g. Disabled Facilities Grants).</li><li>Overseeing the development and consultation of housing policy, ensuring plans are evidence-led and responsive to local need.</li><li>Managing housing data, needs assessments and monitoring performance against key targets and national indicators.</li><li>Representing the Council at regional forums and working groups, such as the Kent Housing Group Strategy and Enabling Sub-Group.</li><li>Deputising for the Head of Housing when required and advising Members, SMT and external partners.</li></ul>What you will bring to the role<ul><li>Educated to degree level or equivalent experience in a relevant field.</li><li>Full driving licence and access to your own vehicle.</li><li>Strong strategic thinking and the ability to analyse housing needs across a wide range of community groups.</li><li>Proven success in housing policy, strategy, enabling and/or private sector housing enforcement.</li><li>Substantial experience in managing projects, teams and partnerships in a local government or housing setting.</li><li>Excellent communication skills and the ability to work effectively with elected Members, developers, landlords, planners, and residents.</li><li>Strong understanding of current housing legislation, planning policy and funding mechanisms.</li><li>A track record of developing successful bids and securing external funding for housing initiatives.</li><li>Budget and performance management experience with a focus on outcomes, risk management and value for money.</li><li>A customer-focused approach and ability to work flexibly, including occasional out-of-hours attendance.</li></ul>What’s in it for youWe are one of the few local government authorities to hold Platinum Investors in People accreditation – our commitment to supporting and developing you is genuine and ongoing.Other benefits include:<ul><li>Enhanced annual leave of 31 days (excluding bank holidays)</li><li>Additional leave after 5 years of service</li><li>Extra Christmas closure day</li><li>Hybrid working</li><li>Generous Local Government Pension Scheme</li><li>Opportunities to join in with social activities</li><li>Free parking</li><li>Employee benefits including discounts on shopping, travel, days out and more,</li><li>Tusker car salary sacrifice scheme and discounts with your MOT</li><li>Access to BUPA Employee Assistance Programme; a free, 24/7 confidential counselling and wellbeing support service</li></ul>Find out moreFor an informal discussion about this role, please get in touch with Alison Simmons on:01732 227272*Previous applicants should not apply*Best chance of being shortlistedRead the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria.Closing date: 31st October 2025Interview date: 19th November 2025<h4>Equal Opportunities</h4>Sevenoaks – Working for Equality. We welcome applications from all sections of the community.Sevenoaks District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.<h4>How to apply</h4>Please apply online. If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.<h4>Further information on this vacancy</h4><ul><li><a href="https://ats-sevenoaks.jgp.co.uk/vacancies/322401/documents/765419" target="_blank">Housing Policy and Enforcement Manager</a></li></ul>

Housing Policy and Enforcement Manager

Neighbourhood Manager Location: Staines Type: Fixed Term 9 month Contract,Full Time (35 hours a week, Monday -Friday) Salary: £34,800 - £36,631 DBS Level: Enhanced Weare looking for an energetic individual that can join our team as a NeighbourhoodManager to carry out tenancy management on our estates, regular estateinspections, tenancy audits and ensure that accurate records are maintained andactions are taken to deal with issues. Key Responsibilities * Complete regular estate inspections, ensure accurate records are maintainedand actions are taken to deal with any issues. * Ensure buildings and building systems are maintained in accordance withStatutory obligations and Fire Safety requirements * Work in partnership with internal departments and external contractors onmaintenance activities that will ensure building safety is not compromised * Actively engage with residents regarding upkeep and maintenance of buildingsafety measures in the property. * Encourage, support and, where appropriate enforce residents and members oftheir home towards good housekeeping and fire safety practices * Work collaboratively to develop, implement, and update the building residentengagement strategy in compliance with regulation. * Be responsible for managing decants where required from end to end ensuringproactive customer contacts and costs are managed effectively. * Manage tenancies in accordance with policies, procedures, and key performancetargets, particularly in relation to Anti-Social Behaviour, neighbour disputes,safeguarding, hoarding and tenancy breaches and taking enforcement actions bothinformal and legal where and when necessary, including signposting to relevantstatutory agencies for support. * Be the point of contact to investigate and resolve tenancy management queriesfrom residents and provide advice and guidance. * To build relationships and work with both internal and external stakeholdersof A2Dominion to support residents * To attend and represent A2Dominion at court, external meetings, caseconferences, forums, and evictions as well as internal meetings relating to thebuildings, tenancies, and residents they manage. * Awareness of responsibility to challenge unacceptable behaviours or practicesand how to raise, escalate or flag risks to safety within buildings * Feedback to stakeholders regarding any performance deficiencies experiencedfrom Contractors. * Be responsible for delivering a strong financial performance by workingcollaboratively with the service charge team to ensure production of accurateand transparent service charge estimates and in-year block management. More about you * Educated to GCSE level or equivalent in Maths and English (Grades A*- C) * Good knowledge of Outlook, Word &amp; Excel * Proven experience of problem solving for residents and understanding theirneeds, including vulnerable people and community groups or in other relatedareas * Experience of delivering service to diverse customers * Excellent communication skills with the ability to communicate at all levels,including translating complex process and requirements to our vulnerablecustomers * Excellent IT skills including excel and ability to collate and analyse dataand present them in reports * Knowledge of housing law and housing management issues, welfare benefits andfinancial inclusion are preferable but not essential. * Full UK driving license and accessto own vehicle for work use About us At A2Dominion, we're more than ahousing provider. We're a not-for-profit organisation with a clear socialpurpose: to create homes and communities people love to live in. Withover 38,000 homes across London and the South East, we reinvest ourprofits into building more affordable homes and delivering services that make areal difference. We're a G15 housing association with a strong socialpurpose. Choosingus is easy As an employee of A2Dominion, we wantyou to feel rewarded and have a choice of flexible benefits, salary exchangebenefits, and rewards and discounts that work for you, wherever you are in yourlife. Weoffer a wide range of staff benefits. For this role, these include * 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service * Up to 8% contributory pension * Flexible working * In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity&amp; Inclusion We're proud to be a DisabilityConfident Employer and welcome applications from people of all backgrounds. Ourrecruitment process is inclusive and accessible, and we guarantee an interviewto disabled applicants who meet the minimum criteria. Reasonable adjustmentsare available throughout the process - just contact our Resourcing Team <a href="mailto:atresourcing@a2dominion.co.uk" target="_blank">atresourcing@a2dominion.co.uk</a> We know some people hesitate to applyif they don't meet every requirement. If that's you, we encourage you to applyif your skills and experience align - please get in touch with us to talk itthrough. At A2Dominion, we value diversity,embrace flexibility, and are a family-friendly employer. Everyone belongs here.Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by BecciZapala. The role closes on Thursday 16 October 2025. We reserve the right to close early upon appointment of the right candidate.

Neighbourhood Manager

About The Role Are you passionate about maintaining beautiful, well-kept environments? Do you take pride in ensuring communal areas are clean, safe, and welcoming? If so, we have the perfect opportunity for you! LiveWest is looking for a dedicated and proactive Estate Officer to join our team. This role focuses on cleaning communal areas and undertaking grounds maintenance as a lone worker on our schemes across the Torquay area. Key Responsibilities: <ul> <li>Maintain Communal Areas: Ensure that stairwells, walkways, laundry areas, and communal rooms are cleaned, kept tidy, and well-maintained.</li> <li>Grounds Maintenance: Keep communal garden areas neat and well-kept using appropriate tools and equipment.</li> <li>Area Upkeep: Regularly clean and disinfect bin areas to maintain hygiene standards.</li> <li>Minor Maintenance: Perform minor repairs in communal areas and report any issues requiring specialist attention.</li> <li>Customer Interaction: Act as the first point of contact for residents, addressing their concerns and directing them to the appropriate teams.</li> </ul> Why Join LiveWest? At LiveWest, we believe in creating vibrant, well-maintained communities where people love to live. As an Estate Officer, you will play a crucial role in achieving this vision. We offer a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our residents. Join us and be part of a team that values dedication, quality, and community spirit. Apply today and help us keep our estates beautiful and welcoming for all! This role is being offered on a full time, permanent basis working 37 hours per week from Monday to Friday, 8am - 4pm. This is a field/scheme based role in the Torquay area. You will be part of a buddy system and paired with another colleague from the team and subsequently, coverage of their sites in the South Hams, Teignbridge and Plymouth Local Authority areas will also be covered during your working week. For further information about this opportunity, please view our candidate information pack. We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service. About The Candidate To be a successful Estate Officer, you should have the skills, knowledge and experience for a Level 1 role (please see our candidate information pack) and the following: <ul> <li>Ability to carry out cleaning, grounds maintenance and caretaking duties to a high standard.</li> <li>Confident with simple IT such as MS Office, and willing to learn and use repairs reporting systems and other necessary IT packages.</li> <li>Ability to work with minimal supervision.</li> <li>Ability to make decisions confidently in order to resolve issues and deliver excellent customer service.</li> <li>Applies a practical approach to problem solving taking practical steps where required in order to achieve successful outcomes for estate and customers.</li> <li>Ability to handle difficult situations calmly, professionally at all times taking proactive approach to avoiding confrontation.</li> <li>Demonstrable practical skills either in a work or home environment.</li> <li>Full, valid UK manual driving licence.</li> <li>Desirable: Previous experience of communal cleaning and the use of grounds maintenance machinery.</li> </ul>Other organisations may call this role: Caretaker, Estate Supervisor. Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship. About The Company Our Reward and Benefits: <ul> <li>Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).</li> <li>Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.</li> <li>Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.</li> <li>Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.</li> <li>Family Support: Policies designed to help you balance work and family life, including a new child payment.</li> <li>Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.</li> <li>Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.</li> <li>Giving Back: Up to four paid volunteering days a year to support our communities. </li></ul>About Us: At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone. Inclusion at LiveWest: At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.

Estate Officer

Housing Management Coordinator Pay: £25,838 per annum Permanent, Full time (37.5 hpw) Greenwood Road, Hartlepool We can't sponsor you due to certificate limits. We review this regularly Home, a place where you belong Come and enjoy a career with one of the UK's top employers for wellbeing, diversity and inclusion and join us as our Housing Management Coordinator. You'll be helping our customers with complex needs live safely, maintain their tenancies and feel proud of their homes. With a supportive, flexible culture and a strong commitment to people, communities and sustainability, Home Group is the place where you can build a future to be proud of. What's in it for you? <ul><li>34 days leave, pro-rated (including bank holidays and a "me day")</li><li>Paid time off for volunteering</li><li>Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)</li><li>Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies</li><li>Career path with development and an excellent training package</li><li>Excellent benefits and rewards including supermarket discounts and travel expenses</li></ul>Colleagues really matter to us, that's why we're the 10th Best place in the UK for Wellbeing Typical day as a Housing Management Coordinator <ul><li>Low to Medium support needs customers.</li><li>Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.</li><li>Help our customers with housing benefit claims, making sure that these are received on their rent account.</li><li>Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.</li><li>Getting properties ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales.</li><li>Ensuring we are health and safety compliant and that maintenance standards are met.</li></ul>You'll go home each day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK! You bring <ul><li>Experience in managing a housing management caseload and overseeing landlord and housing management duties</li><li>Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.</li><li>Able to take on a lead role within the team, offering guidance and support to your colleagues</li><li>The ability to work on your own initiative, positively influencing people from all different backgrounds.</li><li>A "can do" positive attitude, you're proactive and well organized, and able to work on your initiative.</li><li>Confident working collaboratively with colleagues in other parts of the business as well as with external partners</li></ul>Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul><li>Monday - Friday, 9am- 5pm.</li><li>Based at our service in Hartlepool you'll spend your time travelling around the properties in our local area, supporting customers to manage their tenancies.</li><li>Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,</li><li>To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>You'll need an Enhanced DBS check done and we pay for that.</li></ul>A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. You can even learn more about our benefits on our website. Finally, do let us know if there's anything we can do, to help you shine in our process by making reasonable adjustments at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

About the job Interview date - 30 October 2025 2 x Full time posts (37 hours per week) We are seeking a proactive, flexible and independent Accommodation Assistant to join the Residential Services division of our award winning Estates &amp; Campus Services department. The post holder will work with colleagues to provide a high quality and super supportive accommodation service, delivering support for students living on and off-campus and developing a positive and thriving community living experience for students whilst also delivering administrative support to enable the efficient functioning of Residential Services. We are an accredited Living Wage Foundation Employer and currently pay the real living wage, which is currently £24,309 per annum. In recognition of this, the starting salary for this post has been increased to pay this higher amount which currently supersedes the actual Grade 4 salary before living wage. About you You will have the ability to work independently and pro-actively and be experienced in resolving complicated queries, prioritising and escalating activity where appropriate. You will also have excellent verbal and written communication skills alongside the ability to show sensitivity in communication, especially when supporting students with complex accommodation needs. Experience of delivering excellent customer service is essential, in addition to the ability to work to appropriate quality standards. Qualifications Essential; <ul> <li>5 GCSEs at Grade C or equivalent (must includes Maths and English)</li> </ul>Department Our award winning Estates &amp; Campus Services department is a large, busy and diverse directorate with over 250 colleagues managing and supporting 27 academic or support buildings across 8 locations, and c. 2,400 bed spaces across 10 accommodation buildings. We have a committed team who deliver exceptional, sector leading facilities and services, which in turn support, facilitate and improve the student and staff experience, Transforming Lives and Inspiring Change. About us At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff. Our People Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best. Our Values <ul> <li>Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.</li> <li>Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.</li> <li>Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.</li> <li>Trust: We build relationships based on respect, transparency, and shared goals.</li> </ul>Together, we are creating a future where our community, our work, and our impact truly make a difference. Right to work All candidates will be required to provide proof of their eligibility to work in the UK during the interview process. The University is open to considering Skilled Worker visa sponsorship, provided that the eligibility criteria of the points-based immigration system are met. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria, we regret that we are unable to offer sponsorship at this time. Equality We welcome applications from individuals from underrepresented groups. The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships. Together @ UON Our Commitment to Equality and Inclusion Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change. Commitments Include: <li>Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.</li> <li>Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.</li> <li>Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.</li> UON's Major Commitments: <ul> <li>Disability Confident</li> <li>Standalone Pledge</li> <li>IHRA Working Definition</li> </ul>For more details, visit: Equality and Diversity at UON

Accommodation Assistant

Job description Full Time, Permanent positions available Bristol City Council's Housing Options Service has several vacancies available for Housing Advisors to work within the Homelessness Prevention Team. The team are specialists in working with families and single people who are homeless or at risk of homelessness, to ensure early intervention, prevention, and to assist households in finding solutions to their housing problems. Key responsibilities:<ul> <li>Work face to face with citizens to identify issues and steps to prevent homelessness.</li> <li>Liaise with a wide range of statutory and voluntary agencies, maintaining regular communication with their representatives.</li> <li>Promote and provide authoritative advice and assistance on homelessness prevention and a range of housing solutions.</li> <li>Advise landlords and tenants regarding their statutory rights.</li> </ul>Skills and requirements:<ul> <li>Excellent communication skills, including negotiation and mediation.</li> <li>Knowledge and understanding of relevant legislation.</li> <li>Problem-solving abilities and strong written communication skills.</li> <li>Ability to present information in a clear, legible, and logical manner.</li> <li>Strong conciliation skills to facilitate understanding between groups with potentially conflicting objectives.</li> </ul>Some of these posts may involve working in specialist areas, which will be discussed further at the interview stage. If you haven't already done so, find out more about our service and the role, including a day in the life profile, on our recruitment site. Please note that this role is subject to an Enhanced DBS Check Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. It is Bristol City Council's practice to request references for candidates that have been offered a job. However, if you are applying for a job that requires a Disclosure and Barring Service check then we will request your references once you have been invited to an interview. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. For further information, please refer to the Job Description and Person Specification or alternatively, please contact Julie Matthews <a href="mailto:julie.matthews@bristol.gov.uk" target="_blank">julie.matthews@bristol.gov.uk</a> At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit. The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fa

Housing Advisor

Housing Options Officer Employer - Trafford Council Location - Sale Waterside, Sale, Manchester, M33 7ZF &amp; hybrid working Salary range - £32,061 to £33,699 Trafford council is a Living Wage Employer. Working Pattern - Full time Working hours - 36.25 hours per week We will offer flexibility where we can - if you are interested in a role, please speak to the recruiting manager about what flexibility they might consider. Contract type - Fixed term Temporary End Date - 31 March 2026 Application deadline - 15 October 2025 Interview type - In person About the Role We currently have an exciting vacancy within the Housing Options Team based in Sale. In the role of a Housing Options Officer, you will contribute towards the efficient and effective management of the Housing Options Service through various channels including the promotion and maintenance of excellent standards of customer service based on service provision. You will deal with enquiries that assist customers with individual queries, prevention of homelessness and make decisions around homelessness. Our Housing Options Service Trafford (HOST) Team is based at offices in Sale Waterside. The team carries out the housing advice and homelessness functions for Trafford borough. This includes homelessness prevention, homelessness assessment and the provision of housing options, emergency and temporary accommodation, for people in housing need in Trafford. About you We are looking for someone with 1/2 years' experience working in a similar environment delivering homelessness prevention and housing related support services. You must have up to date knowledge and experience of the Homeless Reduction Act and associated legislation relevant to addressing homelessness prevention and managing homelessness, with proven experience of working within a multi-functional team and with partners and key stakeholders. We also want people with experience of successfully meeting individual set targets in a high-pressured environment that delivers lean and efficient services whilst delivering high levels of performance. The role requires conducting interviews with customers, face to face or by telephone to ensure solutions are offered in the best interest of the customer in accordance with policy, best practice and relevant legislation. Knowledge of Trafford's Allocations Policy and Choice Based Lettings systems would also be beneficial About us Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford's huge potential. Our vision: Trafford - where all our residents, businesses and communities thrive. Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer. Additional Information Please note the advert may close early if we receive a high number of applications so, please do not delay in submitting your application. Contact Details For an informal discussion, or to find out more about the role, please email Alison Dann, Housing Options Team Leader Contact details are <a href="mailto:Alison.dann@trafford.gov.uk" target="_blank">Alison.dann@trafford.gov.uk</a> About the benefits You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford. To learn more about Trafford as a place to work visit and to view more about our awards and benefits please visit: Trafford - Benefits | <a href="http://www.inploi.com" target="_blank">www.inploi.com</a> (greater.jobs) OTHER RELEVANT INFORMATION Greater Manchester Continuous Service Commitment - greater.jobs | <a href="http://www.inploi.com" target="_blank">www.inploi.com</a> For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>). Please note we are not a licensed sponsor. Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants. To find out more, please click here: Recruitment &amp; Employment Privacy Notice (trafford.gov.uk)

Housing Options Officer

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values</li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents.</li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals</li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented</li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting</li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.</li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments.</li><li>Prepares and forecasts annual budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports.</li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders</li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.</li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.</li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies</li><li>Develops capability of team members in order to meet key performance goals and future succession requirements.</li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.</li><li>Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.</li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.</li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.</li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.</li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.</li></ul>About You Knowledge &amp; Qualifications <ul><li>Good level of general education.</li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.</li><li>ARLA, IRPM courses completed is desirable.</li><li>Proficiency in using property management software. Training will, however, be provided.</li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH.</li><li>Experience of successfully driving leasing performance and managing operations within the property sector or similar environment.</li><li>Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment.</li><li>Detailed knowledge of Landlord/Tenant Legislation.</li><li>A strong team player but capable of working autonomously and taking ownership.</li><li>Excellent organization skills with the ability to multi task and prioritize</li><li>Excellent verbal and written communication skills.</li><li>Numerical skills necessary to complete the above activities.</li><li>Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>Key Relationships <ul><li>Onsite Team Members</li></ul>

Community Manager

Annual salary: up to £28,917.00 Resident Liaison Officer Cambridge, Cottenham Full Time Permanent Salary up to £28,917 per annum 42.5 hours per week Monday - Friday "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities.". About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Role Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Company Van and Fuel Card</li><li>Uniform</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity &amp; Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Resident Liaison Officer

Tenancy Management Officer Up to £31,481.99 per annum 37 hours per week, Monday - Friday Based at our dockside offices in Preston, Lancashire What will you be doing in this role? As a Tenancy Management Officer, you'll be providing support, advice and assistance to residents by investigating and challenging acts of ASB. You'll be signposting tenants to other agencies for expert help and you'll create and maintain working relationships with local authorities such as the Police and Lancashire Fire and Rescue. You'll also be a 'Safeguarding Champion' for the organisation, ensuring our tenants are living in safe homes free from neglect and abuse. What we are looking for in you: <ul><li>Using your amazing communication skills and customer service skills, you'll comfortably deal with challenging behaviour and individuals who are in crisis.</li><li>You'll have a natural flair for problem solving and supporting colleagues in your team. However, you'll also be self- motivated and manage your own caseload.</li><li>You'll have great working knowledge of Tenancy Management/Community Safety and you'll fully understand the importance of confidentiality</li></ul>It would be great if you also had: <ul><li>Worked in a similar role within social housing</li><li>Basic knowledge of relevant legal tools &amp; powers</li><li>Basic knowledge of a safeguarding and making referrals to external agencies</li></ul>Why work at Community Gateway? Our team are what makes us who we are. We aim for a great employee experience and that includes offering a range of benefits, including a generous holiday allowance, your birthday off, Christmas closure, free parking, free breakfasts, a health cash-plan, reward and recognition scheme and much more. Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy! A bit more about us: Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future. And finally, we want to be a great place to work....so if you think you have the skills, experience and can live our values, then we want to hear from you.. If you haven't done so already, check out our candidate pack on our website for more about us and top tips for your application. Dates for your diary: The closing date for this role is Sunday 12th October 2025atmidnight with interviews held on 17th October 2025. We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.

Tenancy Management Officer

Title: Neighbourhood Housing Lead - South West London Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: London, Stratford Working Location: Garratt Lane office and South West London - changing to Morden Road, CR4 4DA (office due to open later this year) Patch locations (confirmed on appointment) Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday to Friday, 09:00 - 17:00 Closing Date: 29th October 2025 - 23:00 Interview Dates - Interview will take place in person at our Garratt Lane office, SW18, every Wednesday from the 15th October 2025. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. *Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks) Role Profile - Neighbourhood Housing Lead.docx Join our South West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ Salary range <ul><li>£35,951 - £39,531 per year</li></ul>

Neighbourhood Housing Lead - Multiple - 7138

Title: Neighbourhood Housing Lead - South West London Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: London, Stratford Working Location: Garratt Lane office and South West London - changing to Morden Road, CR4 4DA (office due to open later this year) Patch locations (confirmed on appointment) Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday to Friday, 09:00 - 17:00 Closing Date: 29 th October 2025 - 23:00 Interview Dates - Interview will take place in person at our Garratt Lane office, SW18, every Wednesday from the 15 th October 2025. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. *Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks) Role Profile - Neighbourhood Housing Lead.docx Join our South West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ

The Vacancy Fulltime: 37hrs per week - Fixed Term Contract (6 Months) Proposed Interview Date: TBC We have an exciting opportunity for a Neighbourhood Officer to work as part of a customer focused, collaborative team responsible for the management of the Trust's estates, including investigating breaches of tenancy, ensuring that anti-social behaviour is addressed by working in collaboration with external partners, regularly monitoring the Trust's estates to ensure areas are safe, clean and well maintained. Key Responsibilities Include: <ul> <li>To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures.</li> <li>To provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with.</li> <li>Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and 'end of tenancy' liaison.</li> <li>To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement.</li> <li>To work closely with agencies including Police, Early Help Hubs, Social Services, Mental Health Services, and to make referrals where necessary. To attend multi agency meetings when required.</li></ul>For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate Will Have: Educations and Qualifications: <ul> <li>Full, current, valid driving licence.</li></ul>Skills, Knowledge and Abilities: <ul> <li>Experience of working within Housing or a similar customer focused organisation.</li> <li>An understanding of the importance of confidentiality and data protection of business information.</li> <li>Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally.</li> <li>Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision.</li> <li>Possess a high level of accuracy and attention to detail when recording information.</li> <li>Possess good IT skills to include use of Word, Excel, Outlook and Teams.</li></ul>Please note this role is subject to a Basic Disclosure and Barring Service check The Company We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk. We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market. We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis. At Saffron We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our colleagues to do the right thing and we are looking for people whose values are aligned with ours (PACE - Professional, Accountable, Collaborative and Evolving). You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to. We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working. As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community. Our Strategy Inspiring Organisation: Outstanding colleague engagement Inspiring Organisation sets out the path to outstanding colleague engagement which we believe necessary to achieve 90% tenant satisfaction, and the actions we will take over the next year. Inspiring Communities: 90% customer satisfaction Inspiring Community sets out the path to increasing tenant satisfaction from 74% to 90%, and the actions we will take over the next year. Inspiring Innovation: Creating £3m of capacity to invest Inspiring Innovation sets out the path to freeing up a further £3m per year that we believe necessary to invest in providing the best possible home, service and workplace, and the actions we will take over the next year. Governance We will operate in a culture where strong governance, compliance and risk assessment is business as usual. Homes We will actively manage our existing homes, and deliver new affordable housing to provide quality homes for current and future customers. Our Benefits Learning And Development Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training &amp; courses Time Off Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave Prioritising Mental Health Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins Aviva Pension Scheme Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover Health Schemes Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion] Salary Sacrifice Schemes Cycle to work, and Tusker Car Scheme Shopping discounts Access to our Employee Assistance Programme staff recognition awards Support for your qualifications Pension Access to our mental health first aiders

Neighbourhood Officer

We have a great opportunity for aHousing Options Officer on a full time, permanent basis. At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service. About you... We are looking for a passionate and self-motivated person with empathy and understanding to build relationships with customers when facing homelessness. You will have experience of problem solving and working with a diverse clientele within a housing environment. Excellent negotiating skills with the ability to communicate effectively with customers and other stakeholders is vital for this role. About the team... You will be joining a dynamic, friendly and solution-based Housing Options Team delivering proactive advice and assistance to households who are homeless or threatened with homelessness. The work is fast paced and innovative, sometimes the work is challenging however there is also time for finding creative solutions and every day is different. You will work alongside the Rough Sleeper and Single Homelessness Team whose mission it is to eradicate rough sleeping in Bracknell Forest. Key responsibilities... <ul><li>As a Housing Options Officer you will be responsible for providing help and comprehensive advice to households who are either homeless or at risk of becoming homeless by assisting them to retain their existing accommodation or secure alternative housing.</li><li>To consider and assess homelessness applications in accordance with the Housing Act 1996 Part VII (as amended by the Homeless Act 2002 and the Homelessness Reduction Act 2017).</li><li>To provide a customer focused approach ensuring that a full housing needs assessment has been undertaken, all statutory notifications and Personal Housing Plans are published to help customers secure housing.</li><li>In addition, you will be working in partnership with other specialist agencies, including children and adult services, probation, hospitals and voluntary organisations, to prevent homelessness.</li></ul>Our benefits... <ul><li>28 days annual leave increasing to 33 days after 3 years' continuous service, with the opportunity to buy up to 10 and sell up to 5 days.</li><li>Hybrid working opportunities to support your wellbeing and work-life balance. </li><li>Paid employee volunteering scheme.</li><li>Local government pension scheme, with life insurance cover.</li><li>Electric vehicle salary sacrifice scheme (subject to eligibility).</li><li>Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. (Terms and Conditions apply)</li><li>Career development through internal and external training opportunities. </li><li>Enhanced maternity, paternity, adoption and fostering leave. </li><li>Employee Assistance Programme (EAP) to support your health and wellbeing</li><li>Inclusive and social working environment with a variety of staff networks and a sports and social club. </li></ul>Find out more about all our benefits or see the candidate pack. Our values... At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you. Reasonable adjustments... We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting <a href="mailto:recruitment@bracknell-forest.gov.uk" target="_blank">recruitment@bracknell-forest.gov.uk</a>. We will work with you to support you throughout the process. Find out more about reasonable adjustments. Interview date Interviews will be held on 3rd November 2025. Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment. We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible. Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration. Want to ask us a question? For an informal discussion or to ask any questions about this role, please contact: Emma Thomas : Housing Options Team Leader : Tel 01344 351352 Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment. All successful candidates for this role will be subject to a DBS (Disclosure &amp; Barring Service) check as part of our pre-employment checks process. We can only accept applications from candidates currently residing in the UK. Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis. No agencies please. Equal Opportunities Bracknell Forest Council - Working for Equality. We welcome applications from all sections of the community. How to apply Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form. Further information on this vacancy <ul> <li>JD &amp; Person Specification</li> <li>Candidate Pack</li> </ul>

<ul><li>Housing_Options_Officer_JD_PS_Oct25</li><li>Candidate_Pack_-_People_Directorate_-_Sept_2025</li></ul>Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form. We have a great opportunity for aHousing Options Officer on a full time, permanent basis. At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service. About you... We are looking for a passionate and self-motivated person with empathy and understanding to build relationships with customers when facing homelessness. You will have experience of problem solving and working with a diverse clientele within a housing environment. Excellent negotiating skills with the ability to communicate effectively with customers and other stakeholders is vital for this role. About the team... You will be joining a dynamic, friendly and solution-based Housing Options Team delivering proactive advice and assistance to households who are homeless or threatened with homelessness. The work is fast paced and innovative, sometimes the work is challenging however there is also time for finding creative solutions and every day is different. You will work alongside the Rough Sleeper and Single Homelessness Team whose mission it is to eradicate rough sleeping in Bracknell Forest. Key responsibilities... <ul><li>As a Housing Options Officer you will be responsible for providing help and comprehensive advice to households who are either homeless or at risk of becoming homeless by assisting them to retain their existing accommodation or secure alternative housing.</li><li>To consider and assess homelessness applications in accordance with the Housing Act 1996 Part VII (as amended by the Homeless Act 2002 and the Homelessness Reduction Act 2017).</li><li>To provide a customer focused approach ensuring that a full housing needs assessment has been undertaken, all statutory notifications and Personal Housing Plans are published to help customers secure housing.</li><li>In addition, you will be working in partnership with other specialist agencies, including children and adult services, probation, hospitals and voluntary organisations, to prevent homelessness.</li></ul>Our benefits... <ul><li>28 days annual leave increasing to 33 days after 3 years' continuous service, with the opportunity to buy up to 10 and sell up to 5 days.</li><li>Hybrid working opportunities to support your wellbeing and work-life balance. </li><li>Paid employee volunteering scheme.</li><li>Local government pension scheme, with life insurance cover.</li><li>Electric vehicle salary sacrifice scheme (subject to eligibility).</li><li>Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. (Terms and Conditions apply)</li><li>Career development through internal and external training opportunities. </li><li>Enhanced maternity, paternity, adoption and fostering leave. </li><li>Employee Assistance Programme (EAP) to support your health and wellbeing</li><li>Inclusive and social working environment with a variety of staff networks and a sports and social club. </li></ul>Find out more about all our benefits or see the candidate pack. Our values... At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you. Reasonable adjustments... We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting <a href="mailto:recruitment@bracknell-forest.gov.uk" target="_blank">recruitment@bracknell-forest.gov.uk</a>. We will work with you to support you throughout the process. Find out more about reasonable adjustments. Interview date Interviews will be held on 3rd November 2025. Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment. We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible. Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration. Want to ask us a question? For an informal discussion or to ask any questions about this role, please contact: Emma Thomas : Housing Options Team Leader : Tel 01344 351352 Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment. All successful candidates for this role will be subject to a DBS (Disclosure &amp; Barring Service) check as part of our pre-employment checks process. We can only accept applications from candidates currently residing in the UK. Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis. No agencies please. Salary range <ul><li>£37,092 - £41,506 per year</li></ul>

91 Housing / Neighbourhood management Jobs in England