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Fixed Term Contract until 31 March 2027 We're committed to preventing homelessness and ensuring safe, sustainable housing solutions for everyone in our community. The Housing Options and Support team plays a vital frontline role, providing practical support, expert advice, and life-changing interventions to help single rough sleepers and sofa surfers to find a new home. As a Housing Options Officer, you'll work with individuals across the District who are facing housing difficulties or at risk of homelessness. Your work will have a direct and lasting impact, preventing crises, supporting vulnerable residents, and helping people find stability and independence. Everything you need to know This is a rewarding and varied opportunity for a customer-focused housing professional. Based at our Sevenoaks offices, you'll work as part of a dedicated and supportive team, offering proactive housing advice and practical solutions to prevent homelessness. You'll ensure that the Council meets its statutory duties under the Housing Act 1996, Homelessness Act 2002, and Homelessness Reduction Act 2017, while also delivering compassionate, person-centred support. What you'll be doing <ul><li>Providing advice and support to customers at risk of homelessness or facing eviction, helping to prevent homelessness wherever possible.</li><li>Assessing housing needs and creating Personalised Housing Plans in line with the Homelessness Reduction Act 2017.</li><li>Investigating homelessness applications and making decisions in accordance with housing legislation.</li><li>Working with private landlords and tenants through the Sevenoaks Landlords Hub, securing and maintaining quality private rented housing.</li><li>Placing individuals in emergency and temporary accommodation, ensuring suitable placements and follow-up support.</li><li>Building effective relationships with internal teams (Council Tax, Private Sector Housing, Benefits) and external partners such as housing associations, voluntary organisations and statutory services.</li><li>Supporting housing-related projects and initiatives across the District.</li><li>Participating in the Housing Options and Support Out of Hours Service on a rota basis (with a salary supplement).</li></ul>What you'll bring to the role <ul><li>In-depth knowledge of housing legislation, particularly the Homelessness Reduction Act 2017 and Part VII of the Housing Act 1996.</li><li>Experience in homelessness prevention, housing advice, or a related area.</li><li>Excellent verbal and written communication skills, with the ability to handle complex and sensitive situations calmly and professionally.</li><li>Strong organisational skills, with the ability to manage a varied caseload under pressure.</li><li>Negotiation and influencing skills to achieve positive outcomes for customers.</li><li>Competent IT skills, with experience using Microsoft Office and housing case management systems.</li><li>A proactive, flexible and team-focused approach to work.</li></ul>Why work with us? We're proud to be a high-performing local authority that values innovation, collaboration and people-first service. You'll be joining a team that cares deeply about its work and is committed to learning, development, and continuous improvement. You'll be supported to make decisions, take initiative, and grow your career in housing. What's in it for you? You'll join a dynamic and forward-thinking team delivering services that matter. Every day is different, and the impact you'll have on people's quality of life is immediate and rewarding. We are one of the few local government authorities to hold Platinum Investors in People accreditation - our commitment to supporting and developing you is genuine and ongoing. Other benefits include: <ul><li>Enhanced annual leave of 28 days (excluding bank holidays)</li><li>Additional leave after 5 years of service</li><li>Extra Christmas closure day</li><li>Hybrid working</li><li>Generous Local Government Pension Scheme</li><li>Opportunities to join in with social activities</li><li>Free parking</li><li>Employee benefits including discounts on shopping, travel, days out and more,</li><li>Tusker car salary sacrifice scheme and discounts with your MOT</li><li>Access to BUPA Employee Assistance Programme, a free, 24/7, confidential counselling and wellbeing support service</li></ul>Want to find out more? For an informal discussion about this role, please contact Stephen Tring, Housing Options and Solutions Manager, on +441732227184 or <a href="mailto:stephen.tring@sevenoaks.gov.uk" target="_blank">stephen.tring@sevenoaks.gov.uk</a> Closing date: Sunday 30th November Interviews: Tuesday 16th December Equal Opportunities Sevenoaks - Working for Equality. We welcome applications from all sections of the community. Sevenoaks District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. How to apply Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying. Further information on this vacancy <ul> <li>Housing Options Officer Job Description </li> </ul>

Housing Options Officer

Neighbourhood Response Officer Role Title: Neighbourhood Response Officer Hours: 35 hours per week, Monday-Friday Salary: £30,654 to £38,317 per annum (salary offered dependent on experience) plus London Allowance of £2,739 per annum Location: East Kent Areas, based at our Stanhope Office, Ashford Contract: 6 Month Fixed Term Contract You'll be managing a portfolio of our estates across London, carrying out minor communal repairs, adaptations, site safety checks, rubbish removal and completing general caretaking responsibilities including estate inspections and monitoring of cleaning and grounds maintenance. What we're looking for? We're looking for a Neighbourhood Response Officer to join our Neighbourhood Response teams, to cover our homes and communities across London. Your experience of completing general property repairs will be valuable to ensure you're able to provide an effective service in customer homes and communal areas. All our Neighbourhood Response Officers are locksmith trained and will go the extra mile for our customers to ensure their concerns are looked into. Together with a current driving licence, an appreciation of the needs of older or vulnerable people and of the role of a housing association are a must. You'll be driving a Moat branded van and wearing your Moat uniform with pride, providing our customers with the highest quality service. You'll be provided with full IT equipment including laptop, iPad and mobile phone. For more information please take a look at the job description: neighbourhood-response-officer.pdf To apply: Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it's really important that you provide as much detail as possible in your application. We're keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team. Who are we? We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future.Our purpose is to "open doors to better lives for our customers". We thrive to be customer pioneers; providing a great customer experience. We're proud to have been recognised as one of 'The Sunday Times Best Places to Work' 2025, based on feedback from our colleagues. Why join us? Come and make a difference, grow your career, join a great team and take on new challenges. In return, you'll receive: Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com) Want to know more about Moat? Check out our social media feeds! Instagram: @moathomes Facebook: Moat Homes If this sounds like the role for you, apply by 11pm on Sunday 9th November 2025 and be part of something bigger! Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you. We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application! If you require any additional adjustments to the recruitment process, please email <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>.

Neighbourhood Response Officer

Location: Dover (hybrid) Contract: Permanent Salary: £41,780 Closing Date: 12 November 2025 The role Part of the Modern Slavery Victim Care team, the Accommodation Manager is a rewarding and supportive role at Migrant Help. You will be responsible for ensuring that Migrant Help provides effective and qualitative services in line with contractual obligations and statutory compliance requirements. You will ensure that quality standards are met and, where possible, exceeded. You are expected to maintain and develop excellent working relationships and referral procedures with and between external stakeholders to improve the access to and quality of mainstream and specialist services for MSVC Service Users. You will work consistently to ensure the continuous development of the role and ensure that the service is delivered according to procedures and processes which are accurate, professional and consistent at all times. If you have demonstrable experience coaching and developing a team with the ability to handle complex situations, and are looking for an exciting role that makes a difference, we'd love to hear from you! Role responsibilities <ul><li>Work closely with the MSVC Head of Service to support their strategic objectives.</li><li>Responsible for day-to-day operational management of the designated Accommodation and staff</li><li>Providing management cover where necessary for other MSVC Managers</li><li>Working with the Facilities Team and any maintenance companies in order to ensure compliance with the Accommodation Standards, including ensuring regular inspections are carried out and issues reported to the Facilities Manager/MSVC Head of Service</li><li>Managing the staff rota, workload allocation and delegating work appropriately, ensuring effective delivery of service and in line with contractual requirements</li><li>Responsible for people-related functions, such as recruitment, inductions, employee development, appraisal and supervision, absence monitoring, disciplinary and conflict resolution.</li><li>Responsible for Safeguarding, Health and Safety and Incident Management for the Accommodation Team</li><li>Facilitate team meetings, including a minimum of weekly briefings, to ensure that team members are up to date on matters that affect the delivery of service, such as policy and legislation changes</li><li>Motivate the team to work effectively and to a high standard, inspiring a positive attitude to client service and continuous improvement</li><li>Assisting with the drafting of internal processes and guidance documents</li><li>Represent the Organisation at contractor/grant meetings and participate in local/regional forums, stakeholder and policy groups</li><li>Responsible for any designated regional budgets, including but not limited to, Welfare or Regional Activities Funds</li><li>Recording, collation and provision of contract finance and performance reporting as per contract deadlines, including but not limited to invoicing, information security, safeguarding, client information, capacity monitoring, KPIs, quality management</li><li>Lead for the Accommodation Team in the management and quality oversight of work including but not limited to case audit reviews, client feedback, Care Quality Commission, Advice Quality Standards, GDPR, ISO, Investors in Diversity, Information Security, Safeguarding. Lead for the region during internal/external audits.</li><li>Keeping up to date with best practice in the sector and any new legislation which may impact service users; disseminate as appropriate to the MSVC Service</li><li>Working with external providers to develop effective partnerships within the location of the Accommodation to ensure Service Users have access to a wide range of activities</li><li>Responsible for responding to any complaints in accordance with the contract and Migrant Help policies and operating procedures</li></ul>The experience and skills you need <ul><li>A good general knowledge of the statutory and voluntary provision of support services to be provided to victims of modern slavery and asylum seekers</li><li>Experience of working in Social Care setting and working with clients who present with complex needs, including mental health, psychological trauma and substance misuse</li><li>Excellent administrative and organisational skills, with meticulous attention to detail</li><li>Ability to manage a specialist service dealing with a specific group of Service Users with complex needs or who are classified as 'high risk'</li></ul>For full person specification please see the job description Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: <ul><li>This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must:</li></ul><ul><li>Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)</li><li>Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment</li></ul>About Migrant Help Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn't matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. These are some of the benefits we offer <ul><li>Our working week is 35 hours per week offering flexibility and work life balance</li><li>Enhanced family friendly provisions</li><li>Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).</li><li>Option to buy or sell up to 5 days of annual leave</li><li>Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.</li><li>Wellbeing support.</li><li>Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.</li></ul>How to apply To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter. Selection Criteria Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help's values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.

3 Housing / Neighbourhood management Jobs in Kent