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<h2>Our Vacancy</h2>Please note that we have 2 positions available.Your typical day could start with reviewing updates to asset lifecycle procedures and preparing for a cross-departmental meeting to align operational practices, before working with colleagues to ensure compliance with the Investment Operating Framework.&nbsp;Later, you might be coaching your team member on a new process rollout or reviewing data to support procedural improvements across Peabody’s asset portfolio.As a&nbsp;Senior Manager (Asset Lifecycle Procedures), you’ll be a key link between operational delivery and policy and procedure development.&nbsp;You’ll help shape how Peabody manages its assets, from development through to end-of-life by ensuring our procedures are robust, compliant, and aligned with regulatory expectations.&nbsp;You’ll work closely with senior stakeholders across the Investment Directorate, leading on the implementation of the Golden Thread and overseeing the development and integration of procedures across teams.You’re a strategic thinker with a strong operational background and a passion for improving systems and processes.&nbsp;You’ll be confident working with complex data, managing risks, and presenting information clearly to a range of audiences.&nbsp;You’ll be based in the office for a minimum of 2 days per week, with flexibility to work remotely depending on business needs.Your role covers all aspects of asset lifecycle procedure management, from mapping and aligning frameworks to managing compliance and supporting continuous improvement. If you’re driven by quality, collaboration, and innovation, we’d love to hear from you.To be successful in this role, you’re:<ul><li>experienced in leading teams and coaching others to deliver results</li><li>confident working with financial and operational data to inform decisions</li><li>skilled at managing risk and navigating complex regulatory environments</li><li>able to communicate clearly both in writing and person and influence across departments</li><li>knowledgeable about housing, asset management, and financial systems</li></ul>Are you ready to apply?&nbsp;If you have any questions about this role, please email Talent Specialist Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>We may close this advert before the advertised closing date, depending on the number of applications received.Interviews will be taking place Monday 15th September&nbsp;PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Peabody

Senior Manager - Asset Lifecycle Procedure

About us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.&nbsp;About you&nbsp;We are seeking talented individuals to join our Housing Academy team during an exciting period for the Housing sector. The Housing Academy is a registered training provider dedicated to supporting professional development through qualifications from Level 2 to Level 5, delivered online, face-to-face, or blended.The role involves delivering high-quality learning and assessment, supporting quality assurance, developing learning materials, and enhancing the learner experience through tailored support and feedback. We operate a hybrid model, with opportunities for both permanent and contractor tutors.You will support our ongoing commitment to quality assurance and the development of learning materials and assessments across the Housing Academy’s provision. The role will focus on enhancing the overall learner experience through the provision of a high level of support, comprehensive feedback and guidance tailored to meet a wide variety of learners needs.We operate a hybrid model, with some tutors working alongside our team on a contractor basis and whilst we are looking at the recruitment of permanent tutors as a priority, please do also talk to us if you are interested in joining our bank of contractors – we would love to hear from you! &nbsp;Candidates should have proven experience of delivering and assessing housing qualifications, a background in the Housing Sector, and a passion for education and excellent learner support.How to applyFor an informal chat about this role, please contact Rebecca Field, quality and delivery manager, via email – <a href="mailto:rebecca.field@cih.org" target="_blank">rebecca.field@cih.org</a>For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CJennifer.Gilder%40cih.org%7C1ef8f06fe741434e0ede08dd5caa5a9d%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638768610936932561%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=FMIsvJedPudXx7jOaSOKFh95tG2LmXDv7fI3woaoD%2BM%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.&nbsp;Closing date for applications:&nbsp;Wednesday 10 September 2025 (noon)Interviews due to take place:&nbsp;Tuesday 23 and Wednesday 24 September 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Chartered Institute of Housing

Housing Academy tutor

About us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home. &nbsp;About you&nbsp;We are looking for an exceptional individual, to support the delivery of high-quality and fit for purpose learning experiences across our Housing Academy provision.The Housing Academy provides everyone within the housing sector with the opportunity to continue their professional development through online qualifications and training.You will play a key role in assisting with the development and implementation of quality assurance mechanisms providing support for the tutors and verifiers, to ensure a high level of service for learners and organisations to meet Awarding Organisation and regulatory requirements.&nbsp;To succeed in this role, you will have proven experience of working in an educational setting with experience of internal verification processes. Excellent organisational and project management skills with an understanding of the key elements of course delivery and presentations and substantial experience of working in an educational setting. Experience of managing and monitoring workloads with excellent communication and interpersonal skills to support the tutors and contracting team, assisting with the provision of training and development.&nbsp;How to applyFor an informal chat about this role, please contact Rebecca Field, quality and delivery manager via email – <a href="mailto:rebecca.field@cih.org" target="_blank">rebecca.field@cih.org</a>For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CJennifer.Gilder%40cih.org%7C1ef8f06fe741434e0ede08dd5caa5a9d%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638768610936932561%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=FMIsvJedPudXx7jOaSOKFh95tG2LmXDv7fI3woaoD%2BM%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.Closing date for applications:&nbsp;Wednesday 10&nbsp;September 2025 (noon)Interviews due to take place: Tuesday 23&nbsp;and Wednesday 24 September 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Housing Academy quality and delivery officer

The Vacancy Join Our Team as a Housing Management Officer! Do you enjoy making a difference by ensuring safe, welcoming homes for people in need? As a Housing Management Officer, you will manage the delivery of high-quality housing services for our clients aged 16 and above. You'll play a vital role in ensuring properties are safe, compliant, and ready for new tenants-coordinating repairs, undertaking inspections, maintaining records, and assisting with tenancy transitions. Who we're looking for: <ul> <li>Someone with the ability to liaise with landlords to ensure properties are maintained to legal standards</li> <li>Someone who is organised and can manage tasks efficiently and maintain accurate records</li> <li>Proficient in using Microsoft Office applications and other information systems.</li> <li>Hold a valid UK driving licence (or one permitting driving in the UK) and access to a vehicle for work purposes.</li></ul>Why Join Us? We understand that when people feel supported and valued, they can achieve great things - and we want you to be part of that. Here's what you'll enjoy as part of our team: <ul> <li>Flexible working options to help you balance work and life in a way that suits you.</li> <li>25 days annual leave plus bank holidays, increasing to 30 days with service - because your time off matters.</li> <li>A wealth of learning and career development opportunities, with paid and tailored training to support your growth.</li> <li>Free, confidential Employee Assistance Programme 24/7, including access to counselling and GP services - your wellbeing is a priority.</li> <li>Employer contributory pension scheme to help secure your future.</li> <li>Great maternity, paternity and adoption benefits to support you and your family.</li> <li>Exclusive care workers discounts to make life a little easier.</li> <li>Access to a range of Employee Networks including People of Colour, LGBT+, Mental Health and Accessibility - we embrace and celebrate diversity.</li> <li>A variety of health and wellbeing initiatives to keep you feeling your best.</li> <li>Cycle to Work Scheme to help you stay active and reduce your carbon footprint.</li> <li>Access to a Corporate Health Plan to support your physical and mental health.</li></ul>We embrace diversity and are committed to creating an inclusive, anti-racist environment where everyone can thrive by being their true self. Join us in driving this important agenda forward and help shape a workplace where all voices are valued! If you're ready to use your skills to help others succeed, we'd love to hear from you. For an informal chat about the role please contact Jayne Carter, Team Leader via <a href="mailto:Jayne.carter@inspirenorth.co.uk" target="_blank">Jayne.carter@inspirenorth.co.uk</a> or 01723361100 Apply Now! The closing date for applications is 21 September 2025. Recruitment is taking place on a rolling basis, applications will be reviewed as soon as they are received. We strongly encourage you to apply early, as we reserve the right to close the advert at any time once a suitable candidate is found or we receive a sufficient number of strong applications. Good Luck! Interviews will be held on 3rd October 2025 The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Housing Management Officer

The role You'll manage the team at our 24/7 Young Persons Scheme. Ensuring that everyone has the right support, training and tools to work independently and confidently. You'll make sure that customers receive the right support to maintain their tenancy and develop positive relationships with other customers and the community. The role is 37.5 hours, Monday to Friday, however these working hours could include weekends and other shifts to meet the needs of the business. You will also be required to manage additional schemes at different times to cover sickness and annual leave. Job requirements <ul> <li>Oversee the day-to-day management of Concrete's 24/7 young person's accommodation service. This includes overseeing building management and building security.</li> <li>Lead on the recruitment, selection and induction of new staff and make sure each member of staff is supported and trained with a clear understanding of their responsibilities.</li> <li>Support and lead staff to ensure that a personalised, cost effective and high-quality housing management and support service is provided 24 hours a day, 7 days a week.</li> <li>Lead on referrals coming into the scheme. This may include working with external agencies through multi-agency panels.</li> <li>Oversee regular house meetings with residents and staff, making sure that the voice of lived experience is acted on.</li> <li>Work as part of the management team with other Scheme Managers and deputise on behalf of the Operations Manager (24/7 Schemes) where required. You'll also participate in the management on-call rota.</li> <li>Lead on financial and administrative duties, such as budget control and accurate record keeping.</li></ul>What we're looking for <ul> <li>A degree level qualification, or equivalent experience.</li> <li>Experience in housing management.</li> <li>Experience of working on project delivery.</li> <li>Chartered Institute Housing (CIH) member or willingness to work towards it.</li> <li>Strong skills in self-awareness, self-management professionalism.</li> <li>Strong business acumen and commercial awareness.</li> <li>Excellent communication and negotiating skills.</li> <li>Experience of people management and HR processes.</li> <li>Experience of supporting financial processes including expense and invoice processing.</li> <li>Process development and improvement.</li> <li>Idea generation and implementation.</li> <li>Able to support a culture of continuous improvement.</li> <li>DBS check.</li> <li>Full UK driving licence with access to own vehicle for work.</li></ul>Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! We'll be interviewing as we go, so may close the vacancy early if we find the right candidate. #Stoke #StokeonTrent #SchemeManager #YoungPeople #YoungPersonsService #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis Who we are We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere. Why choose us No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer: A range of discounts at many high-street retailers and well-known brands. Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment. We offer flexible working, to help you manage your work-life balance. Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly. We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you. A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications. Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions. Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options. Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations. We never shut the door At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

Scheme Manager - Young Persons Service (Homelessness)

A bit about the role ... We are currently looking for dynamic Resident Liaison Officers/ Tenant Liaison Officers with a Social Housing background to join our ever-growing team here at Connollys! We are currently recruiting for a number of positions across the North West and Yorkshire. We are hiring in Oldham/ Rochdale and Bradford area(s) A bit about us ... Connolly is a leading construction refurbishment and development company, with family values at our core. We operate within the social housing sector, providing holistic housing services to local authorities and housing associations throughout the Northwest, North Wales and West Yorkshire What you will be responsible for... <ul><li>Liaising with residents about the works being undertaken on their property</li><li>Contacting neighbourhood housing associations and establishing working relations with them</li><li>Attending and chairing tenant forum meetings to advise tenants of works being carried out</li><li>Monitor customer complaints and resolve any potential issues</li><li>Monitor customer satisfaction</li></ul>Ideally the successful candidate will have previous experience of working in a social housing or customer service environment with residents and leaseholders whose homes are undergoing works. What we'd like from you... <ul><li>Must be an excellent communicator and a natural problem solver with excellent interpersonal skills</li><li>Must be confident polite and courteous when communicating and building relationships with residents, clients, and site operatives</li><li>Must be able to work independently as well as being a team player</li><li>Excellent organisational skills and a strong work ethic</li><li>Good IT skills with competency at Microsoft Word and Excel</li><li>Must hold a full clean driving licence</li></ul>What we'll give you ... This is a great opportunity to work for a family business that is experiencing strong growth within the Social Housing Sector, supported by a strong diverse senior team. At Connolly Ltd, we know that when you feel valued and you enjoy your working environment, you perform better in your role and your overall morale and well-being improves. In this role you will receive an attractive rewards package that will include a comprehensive pension; generous holiday entitlement plus other benefits including training and development. Ready to join Team Connolly? If you are interested in this role we would advise applying immediately to avoid disappointment. We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.

Resident Liaison Officer

Salary Range: £26,000 - £28,000 gross per annum, including car allowance and a fuel card after successfully passing probation Contract type: Full-time, permanent Location: Nottingham and surrounding areas We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. In this role, you will be supporting a live project that requires coverage across Nottingham and Midlands areas. Regular travel within this region is expected, so access to your own vehicle is essential. You will be the main point of contact between the project team and residents, taking the lead in resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving licence and access to your own vehicle (essential)</li><li>A customer-focused mindset</li><li>Comfortable using Microsoft Office and IT systems</li><li>Strong problem-solving and complaint-handling skills</li><li>Excellent verbal and written communication</li><li>Reliable, punctual, and well-organised</li><li>Able to prioritise, multitask, and adapt to changing deadlines</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable, and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Head of Care &amp; Housing Operations Location: Home Based with travel across regions Salary: Circa £80,000 per annum + Benefits Contract: Full-time, Permanent Abbeyfield Living Society is a charity which is proud to provide exceptional homes and services that enable older people to thrive in later life. We are now seeking an outstanding Head of Care &amp; Housing Operations to join our Senior Leadership Team and play a pivotal role in shaping the future of our housing and care services. About the Role Reporting to the Director of Customer Operations, you will lead high-performing housing and care operations across Abbeyfield. You will be responsible for delivering excellence in customer experience, quality, compliance, and financial performance. This is a key leadership position, driving operational excellence and innovation to strengthen our customer proposition and play a central role in delivering the business plan and future strategy in line with our mission and values. Key Responsibilities <ul><li>Lead multi-site housing and care operations, ensuring consistently high standards of service and customer satisfaction.</li><li>Deliver strong financial performance, maintaining budgetary control, maximising occupancy levels, and securing sustainable revenue streams.</li><li>Champion governance, quality, and regulatory compliance across all services.</li><li>Provide inspirational leadership to Regional Operations Managers, driving engagement, retention, and performance.</li><li>Strengthen Abbeyfield's reputation through effective stakeholder and community engagement.</li><li>Embed a culture of continuous improvement and innovation, aligned to Abbeyfield's growth strategy.</li></ul>About You We are looking for an ambitious, values-driven leader with: <ul><li>A proven track record of senior leadership in multi-site, regulated operations, in housing or care sector for older people.</li><li>Strong financial acumen with experience managing large operating budgets and achieving challenging targets.</li><li>Excellent people leadership skills, with the ability to coach, inspire, and manage geographically dispersed teams.</li><li>Deep understanding of quality and compliance frameworks within housing and care.</li><li>The ability to build strong relationships with regulators, commissioners, and local communities.</li><li>A willingness to take undertake a relevant Housing Management Qualification as this becomes a regulatory requirement.</li><li>A Management qualification (ILM Level 5/7 or equivalent)</li><li>Experience of working in a Not for Profit/Charity ideally in the Housing or Care sector</li></ul>Why Join Us? For almost 70 years, Abbeyfield Living Society has been a leading provider of housing and care for older people across England. We're dedicated to exceptional care, and we know it starts with an exceptional team. Are you someone who thrives on making a difference? Join us and build a rewarding career where your skills and compassion truly matter. How to Apply If you are passionate about delivering outstanding housing and care services and have the leadership skills to drive performance and innovation, we would love to hear from you. INDS

Head of Care & Housing Operations

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. More about your role In this role you will provide good customer service throughout a customer's journey, creating an active, open, honest, safe and vibrant community. You will work alongside the current Estate Officer to maintain standards of cleanliness, repair and maintenance work required. You will report all concerns regarding building maintenance, repairs and liaise with the customer hub to ensure all repairs are completed within target date. You will also ensure a clean, safe and welcoming environment for customers, visitors and staff. You will be responsible for all Health and Safety. For a full list of duties please download the attached Job Description. More about you To be successful in this role you will have a good administration background and possess excellent customer service skills. With a 'Can do' approach to tasks you will have the ability to work under pressure and unsupervised as well as being able to contribute to a good team working environment. You will also need to be computer literate. You will have the ability to be empathetic with our customers and their situations when necessary and will take a pro-active approach to problem solving. At Places for People, we prioritise our dedication to safer recruitment. Therefore, an Enhanced DBS check is mandatory for this position. Commitment to Trauma Informed Practice At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> </ul> <ul> <li>Pension with matched contributions up to 7% </li> </ul> <ul> <li>Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave </li> </ul> <ul> <li>Cashback plan for healthcare costs - up to £500 saving per year </li> </ul> <ul> <li>A bonus scheme for all colleagues at 2% </li> </ul> <ul> <li>Training and development </li> </ul> <ul> <li>Extra perks including huge discounts and offers from shops, cinemas and much more </li> </ul>

Estate Officer

We have a great opportunity to join us as a Neighbourhood Housing Officer within our incredible Neighbourhood and Estates Team! Your role is integral to the services we offer our residents and will offer a proactive, high quality and customer focused neighbourhood management service. You will respond positively and in line with our values to sensitive situations, challenging behaviours and complex problems and will be able to apply law, policy and best practice to your decision making. We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes. We've also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits. Requirements Outline of Key Responsibilities... <ul> <li>In this role, you'll be a key player in managing and addressing tenancy and estate management challenges, collaborating with a dedicated team. You'll oversee a caseload within a specific geographic area, taking responsibility for each case until a solution is fully reached</li> <li>As the first point of contact for the Neighbourhood and Estate team, you'll handle inquiries via phone, email, and in person. You'll connect with other teams when needed to ensure that customer queries are addressed quickly and in line with our service standards and KPIs</li> <li>Your proactive nature will help you investigate any potential breaches of tenancy conditions, ensuring appropriate actions are taken to resolve issues. This includes serving Notices of Seeking Possession, gathering evidence, recommending injunctions or legal actions, and attending court hearings</li> <li>You'll also handle all tenancy and neighbourhood processes, including administration, while adhering to statutory timelines, policies, and procedures for mutual exchanges, successions, management transfers, settling-in visits, welfare visits, tenancy changes, notices, and more</li> <li>By taking a swift and victim-centred approach to reports of anti-social behaviour, you'll work to understand the issues affecting our communities and their root causes. Your proactive efforts will help resolve and prevent anti-social behaviour (ASB) in collaboration with the Tenancy Enforcement Team Leader, providing guidance and determining when escalation is necessary</li> </ul>We are looking for someone who has/is... <ul> <li>Experience in providing excellent customer service, whether it's through phone calls, face-to-face interactions, or emails, ideally in a housing setting</li> <li>An understanding of the current laws related to housing, especially landlord and tenant regulations within the realm of social housing</li> <li>Self-motivated, capable of working independently while effectively planning their workload and achieving performance goals</li> <li>Strong negotiation skills are essential, as you'll be handling challenging situations and working towards positive outcomes for our customers</li> <li>Additionally, a valid driving license is required, as you'll need to travel between sites and conduct visits when needed</li> </ul>Benefits In return, we are offering... <ul> <li>An annual salary of £35,932.59 plus a car allowance of £1,545 per annum</li> <li>We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds</li> <li>Flexible working around a 37 hour week</li> <li>Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year</li> <li>Pension - between 7% - 12% dependant on individual contribution</li> <li>Life assurance - a payment of X3 your salary.</li> <li>Annual Flu Jab - provided each winter to all employees.</li> <li>Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points</li> <li>Competitive medical cashback plan</li> </ul>"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay." Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.

Neighbourhood Housing Officer

The Vacancy House Manager - Retirement Living Location: Century Court, West Bridgeford, Nottinghamshire Hours: 30 hours per week (Monday to Friday, all year round) Salary: £ 21,490.34 (actual) plus bonus and excellent benefits Make a Difference Every Day Are you passionate about delivering exceptional customer service? Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation? McCarthy Stone, the UK's leading retirement living provider, is looking for a House Manager to lead our welcoming estate in West Bridgeford, Nottinghamshire. Why Work with McCarthy Stone? We offer a rewarding role with a range of employee benefits, including: <ul> <li>Group personal pension and life assurance</li> <li>Employee Assistance Programme</li> <li>Flexible working hours</li> <li>Work in beautiful surroundings</li> <li>Generous annual leave (25 days, rising to 28 days) plus bank holidays</li> <li>Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)</li></ul>Role Overview - House Manager As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents. Key responsibilities include: <ul> <li>Welcoming new homeowners and helping them settle into their new homes</li> <li>Providing a front-of-house service and engaging warmly with all visitors</li> <li>Being the first point of contact for residents and offering assistance, guidance, or support</li> <li>Managing supplier relationships to ensure smooth day-to-day operations</li> <li>Acting as the face of McCarthy Stone for homeowners' families and friends</li> <li>Handling resident concerns with sensitivity, confidentiality, and respect</li> <li>Overseeing estate management, including communal areas, gardens, and grounds</li> <li>Supporting the development of a strong community through organising social events and regular resident meetings</li> <li>Ensuring compliance with all Health and Safety requirements</li></ul>About You - What We're Looking For We're looking for someone who: <ul> <li>Has excellent communication skills and a proactive attitude</li> <li>Has previous experience in a customer-facing or service management role</li> <li>Demonstrates professionalism and a commitment to high-quality service</li> <li>Enjoys variety and takes initiative in a busy environment</li> <li>Can solve problems effectively and remain calm under pressure</li> <li>Is comfortable using Microsoft Word, Outlook, and other basic digital tools</li> <li>Has an awareness of basic Health and Safety (training will be provided)</li> <li>Holds or is willing to obtain first aid qualifications (training provided)</li></ul>Training &amp; Development You'll receive full support and professional training through our in-house development programmes, which include: <ul> <li>First Aid certification</li> <li>Dementia Friends training</li> <li>Workplace safety courses</li> <li>Ongoing development and progression support</li></ul>Apply Now If you're looking for a meaningful part-time role that combines responsibility, variety, and community impact - we'd love to hear from you. Applications are reviewed as soon as they're received. We may appoint before the closing date, so early application is encouraged. Please note: McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds. We do not currently offer sponsorship - applicants must have the right to work in the UK. #LI-GM1 INDHP About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Housing Options Officer Grade 6, £33,699 up to £38,220 per annum pro rata plus standby and call out payments 18.5 hours per week/37 hours over two weeks, 12 month fixed term contract Suggested working pattern (negotiable) Mon Tue Wed Thu Fri Week 1 AM 3.5 hours AM 4 hours Non working day AM 3.5 hours AM 4 hours Week 2 AM 4 hours AM 3.5 hours AM 3.5 hours AM 4 hours 7.5 hours (duty day) This is an exciting time to join the Housing Options Service with the opportunity to build on the excellent results already seen around homelessness prevention. We are looking for a knowledgeable and dedicated Housing Options Officer to join our current team. Drawing on proven experience of dealing with customers in a busy front line service, you will offer professional advice on a range of housing options to potentially homeless customers. The Housing Options Officer will work with customers to resolve their housing situation, with an emphasis on preventing homelessness, using a range of tools, giving timely advice on housing options across a wide spectrum of tenures, as well as applying relevant legislation. Duties will include carrying out interviews, home visits, liaison with other agencies, negotiations, agreeing and monitoring personal housing plans, in addition to arranging temporary or permanent accommodation for customers facing homelessness. The successful candidate will have proven experience of conducting interviews in stressful situations and be a skilled negotiator who is persuasive in challenging situations. You will have a working knowledge of housing/homelessness legislation, welfare benefit reforms, rent arrears procedures, private sector issues and will be able to handle a large and complex workload. Use of a car is required and you must be able to participate in a 24 hour out of hours rota. We operate a 'hybrid working' model with a mix of office based, home and remote working available when suitable. The contractual base will be office based with agreed flexibility to work from home or at remote working locations in the borough. Closing date: 21 September 2025 Interview date: 1 October 2025 Hinckley &amp; Bosworth - A PLACE OF OPPORTUNITY Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5. We welcome applications from all of the community. Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays. Reasonable workplace adjustments are considered for all roles.

Housing Options Officer

Job Introduction Job Title: Tenancy Management Officer Salary: £28,000 - £30,395 Contract: Permanent Location: Regional Worker Weekly Hours: 35 So.... What is this role exactly? We have an exciting opportunity for a Tenancy Management Officer to cover areas in and around across the Greater Manchester area. What will my working week look like? Living locally in or around Greater Manchester, you will travel around your 'patch' with the freedom to manage your diary around your customer visits and stakeholder meetings. You will also need to be based within a reasonable travelling distance of our Head Office in Birchwood, Warrington to attend meetings and training courses when needed. What will I be responsible for doing? First and foremost, you will be working independently, taking the lead on the delivery of a first class, end-to-end customer focused tenancy management service. One of the great things about this role is you will have the flexibility to manage your own diary, choose a suitable working location that works for you and your customer base and be able to influence how our estates and neighbourhoods look and feel. It's a very rewarding and exciting time to join Your Housing Group! And what would make me stand out from the crowd? To be a successful as a Tenancy Management Officer, here at YHG, you will have... <ul><li>Knowledge of the legal and regulatory framework of social housing and property / tenancy management</li><li>Good knowledge of best practice in safeguarding adults and safeguarding children</li><li>A good level of understanding of Housing Management and relevant Housing services</li></ul>Ideally you will... <ul><li>Have a passion for delivering consistently high levels of customer service and making a positive difference to our customers lives.</li><li>Be a real team player, working closely with colleagues within your own team and cross department decisions.</li></ul>This role is really suited to someone who likes to lead, drive and deliver results that will improve Your Housing Group's vision of being a sector leading landlord and one that really values its staff and customers as it's number one priority. If you feel this could be the right role for you, we would love to hear from you! Please check out the role profile, which is attached/available by visiting the vacancy on Your Housing Group's website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. That all sounds great, what's in it for me? In return we offer £28,000 - £30,395 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance. We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we're open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House - our wellbeing, social, collaboration and meeting space, in Birchwood, Warrington. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names. For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group's career's website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. And who are Your Housing Group? Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'. Additions As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check. Closing Date: Sunday 28th September 2025 We review applications as they're received and reserve the right to close this advert early; if you're interested, please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1

Tenancy Management Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Lawn Court in Harwood. Located on Longsight Lane in a former Methodist Church Tennis Club, this modern Retirement Living development exclusively for the over 60s consists of 28 one and two bedroom apartments Hours: 25 hours per week Monday to Friday. We can be flexible around school hours. Salary: £17,908.61 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Accommodation Assistant Location: Newquay Bay Holiday Resort, Cornwall Job Type: Variable Hours - Seasonal Contract Salary: £12.21 per hour - Paid weekly What we need in a nutshell We want you to make our guest accommodation so clean that when guests open their door for the first time, we can hear them say "Wow!" Who we are? We are a dynamic and growing company, shaking up the Great British holiday. At Newquay Bay Resort our guests can surf the waves at nearby Newquay then wind down back at the resort, where there's an outdoor pool, a sauna and beauty salon and free entertainment. Newquay Bay Resort, the perfect location for seaside adventures in Cornwall. Mixed with the tranquillity of a country getaway and the peaceful valley setting on the breath-taking North Coast. Find out more about our holiday experience on our website: <a href="http://www.awayresorts.co.uk" target="_blank">http://www.awayresorts.co.uk</a>. What you will be doing Working as part of our team of holiday heroes, you will be cleaning and preparing guest accommodation to our high, high standards - and then a little bit higher! This includes changing beds, vacuuming, dusting, and thoroughly cleaning bedrooms, bathrooms, kitchens and living spaces. Always with the aim of making your contribution to someone's holiday count every bit as much as the food they eat and the fun they have. And who knows what else you may find yourself doing. As long as you're happy to help even when it's 'not your job,' you're our sort of person. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience, and qualities you'll need We'll provide training, but you must: <ul><li>Have an awareness of what clean means - which includes attention to detail and getting a genuine thrill from a job well-done</li><li>Have a friendly and helpful attitude - delightful when you meet guests and good at communicating within your team.</li><li>Be open to learning - experience isn't as important as eagerness to learn</li></ul>It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - if that's fired up your curiosity, have a read about it here and decide if it describes you. Nice to have but not essential It would be great if you tick some of these boxes too (but we won't hold it against you if you don't). <ul><li>Experience of cleaning</li><li>Experience of working as part of a team.</li></ul>What we can offer you We look after you with a great range of benefits, including: <ul><li>Awards and Recognition </li><li>Team events</li><li>Employee assistant programme</li><li>Perk box </li><li>On Park Discounts</li><li>Discounts on Away Resorts Holidays for yourself, friends and family</li></ul>Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work! Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck! #INDHP

Accommodation Assistant

Are you a proactive, experienced housing professional ready to make a difference to young people's lives? Join YMCA Doncaster as our Accommodation Manager and help to provide and improve services that young people can rely on. We are a youth-focused registered provider of social housing, currently providing 30 bedspaces with ambitions to create more. This role is focused on landlord services and compliance, particularly with regard to voids, rent / service charge collection, the pro-active resolution of behavioural / engagement issues and the processing of complaints. We currently provide youth support coaching via a separately managed programme; oversight of this does not currently form part of the Accommodation Manager role. As a part of our management team, you will be involved in dealing with staffing, client or other issues across the wider organisation as they arise, and you will be part of our On Call rota. You will be able to develop a strong understanding of our various services and users, and particularly the issues arising in an accommodation setting for young people. You will have strong recent experience, an understanding of relevant regulatory issues and great organisational skills. Job Purpose To manage YMCA Doncaster's accommodation provision, being responsible for rent collection, void management, behaviour management, engagement in other YMCA Doncaster provision and the monitoring of performance across those areas, and to manage occasional funded projects as agreed. Main Responsibilities <ul><li>To be accountable for meeting or exceeding targets for rent collection, applications and void management.</li><li>To oversee the proactive management of behaviour, engagement and complaints.</li><li>To provide line management to the accommodation team including recruitment, induction and training.</li><li>To advise senior staff on matters impacting policies or procedures, and to bring day-to-day experience to developmental / strategic discussions.</li><li>To contribute to gathering information and evidence relating to the regulatory framework for registered providers, safety issues and other licencing and similar matters.</li><li>To take responsibility for the operation, performance and monitoring of funded programmes as agreed (eg food cupboard stocks, move on grants, resident voice).</li><li>To maintain effective relationships with resident clients, ensuring the provision of a professional and customer-focused service.</li><li>To oversee YMCA Doncaster's client recording system for residents and other beneficiaries, including implementation, inductions and troubleshooting.</li><li>To submit CORE and other individual returns as necessary.</li><li>To manage specified income and expenditure budgets, ensuring good value and identifying cost-saving opportunities.</li><li>To provide regular and occasional reports as required, including for the monitoring of targets.</li><li>To cover accommodation, reception or other duties where necessary in times of absence or vacancies.</li><li>To act as a shift Duty Manager, including dealing with any safeguarding, staffing, client or other issues arising during periods of duty.</li><li>To be part of the On Call rota with two or three others, responding effectively to concerns. This will include finding cover in the case of sickness or other absence, or covering a shift at short notice when no other cover is available.</li><li>To develop and maintain appropriately professional relationships with clients, users and other staff, and to maintain confidentiality at all times.</li><li>To represent senior staff and the Association positively in all relationships, both internal and external.</li><li>To work within the policies and procedures of YMCA Doncaster, and to contribute to their development.</li><li>Other reasonable duties as required from time to time by the Line Manager.</li></ul>Person Specification <ul><li>Recent relevant experience in social housing including management of voids, rent / service charges collection, behavioural issues and complaints.</li><li>Educated to level three or higher, preferably with a Housing Management or similar qualification.</li><li>Experience of managing a complex and unpredictable workload effectively.</li><li>Experience of managing people including induction, regular supervision and performance management.</li><li>Experience of efficient task management, including giving clear instruction and taking remedial action where necessary.</li><li>Able to work within organisational procedures and clear structures.</li><li>Experience of monitoring performance and meeting targets.</li><li>Able to be assertive and persistent where necessary to get things done.</li><li>Understanding of the key regulatory and political issues for social housing in England.</li><li>Able to develop a strong understanding of YMCA Doncaster's services and users, and to adapt as changes take place.</li><li>Able to take a proactive and preventative approach to the work.</li><li>Strong organisational and administrative skills, including attention to detail when inputting data and creating reports.</li><li>Able to use Microsoft Word and Excel to a high standard, and able to implement or adapt to new technologies where efficiency can be improved.</li><li>Effective verbal and written communication skills, including the ability to communicate well with colleagues as well as with customers or clients with complex needs and / or challenging behaviours.</li><li>Capable of taking responsibility for unexpected situations and making significant decisions in accordance with policy.</li><li>Able to carry out monitoring patrols across indoor and outdoor areas including four floors and two stairways, and to deal with any issues arising.</li><li>Experience of maintaining confidentiality and appropriate relationships, and a clear understanding of the importance of those.</li><li>Able to work varied and unsociable hours where needed.</li><li>Able to cover as part of the On Call rota and to attend site within two hours in the event of an emergency.</li></ul>

Accommodation Manager

<ul><li>Neighbourhood_Housing_Lead_-_Role_Profile</li></ul>Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form. Neighbourhood Housing Lead - East London - September 2025 Title: Neighbourhood Housing Lead - Waltham Forest and Tower Hamlets Contract Type: x1 Permanent - Full Time - 35 hours x1 FTC - Full Time - 35 Hours til June 2026 Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: London, Stratford Patch Location:Perm post Waltham Forest FTC post Tower Hamlets Persona: Agile - 1 -2 days office attendance required. Working Pattern: Monday - Friday - 09:00 - 17:00 Closing Date: 15th September 2025 - 23:00 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Neighbourhood Housing Lead.docx Join our North West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. Salary range <ul><li>£35,951 - £39,531 per year</li></ul>

Neighbourhood Housing Lead

Job Title: Home Ownership Officer Head Office Location: Brindley Place, Birmingham Job Location: flexible office location Salary: £33,400 - £41,800 + £750 Car Allowanceper annum Contract type: Permanent Working hours: 37 hours About the role Duties will include (but are not limited to) review of leases, managing valuation disputes, arranging deeds of variation, resolving complex staircasing cases. You will also provide support to our Leasehold customers who wish to extend the terms of their leases or vary the terms of their lease. You will be responsible for the management of leasehold and shared ownership stock across GreenSquareAccord, providing an end-to-end customer facing service; duties include (but not limited to): management of customer and third-party queries, resales, lease extensions, lease, and tenancy breaches, S20. You will deliver a strong commitment to customer service and overall service excellence. Your role will be to ensure customers and properties are managed in accordance with current legislation, regulation, and lease agreement. You will ensure the organisation`s best interests are protected when liaising with managing agents and other external bodies. You will be providing specialist advice and support around leasehold management to colleagues across GreenSquareAccord. You will be able to own and manage projects and complex legal matters within the Home Ownership portfolio, working with internal colleagues, customers and external bodies to resolve them. You will be prepared to travel and work across GSA`s whole area of operation. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you You will have good general or technical education beyond GCSE e.g. 2 or more A- Levels/NVQ3 or vocabulary, verbal reasoning and numerical skills to the equivalent ability level. You will have good working knowledge of relevant leasehold, service charge and housing legislation; to include Commonhold and Leasehold Reform Act 2002. You must have the ability to interpret residential and commercial leases, management, and service level agreements. You will be flexible, and customer focussed - providing help and support to customers who wish to staircase. You will be able to demonstrable record of delivering excellent customer service. You will have experience of resident consultation. About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul><li>We believe our customer is everything</li><li>We are one team</li><li>We are supportive and caring</li><li>We are business-minded for social purpose</li><li>We are curious and ambitious.</li></ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes. -Trust based flexible working and supportive and friendly teams -25 days annual holiday entitlement, increasing to 30 days -One day off for your birthday -Opportunity to buy or sell annual leave -A defined contribution pension scheme GSA matches up to 6% contributions -We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support. -Access to Blue Light discount card membership -Confidential Employee Assistance Programme (EAP). -Cycle to work Scheme -Eligible for occupational sick pay All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Home Ownership Officer

The Vacancy Join Our Team as a Resident Liaison Officer! Location: Croydon (Responsive Maintenance Division) We're excited to offer an opportunity for a Resident Liaison Officer (RLO) to join our Wates team, supporting one of our social housing contracts. Based out of our Croydon office, you'll be the friendly face and key point of contact for our residents, ensuring a smooth and supportive experience throughout our maintenance programmes. Key Responsibilities: <ul> <li> Set up and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li> Attend regular meetings with client representatives and residents to maintain top-tier customer service.</li> <li> Ensure a consistent and caring approach to customer interactions.</li> <li> Act as the escalation point for tenant complaints and manage the resolution process.</li> <li> Keep the on-site database updated to reflect ongoing works.</li></ul> Requirements: <ul> <li>Full UK driving licence and access to a vehicle.</li> <li>Proven experience as an RLO, ideally within planned maintenance programmes.</li> <li>Strong knowledge of internal and external works.</li> <li>Excellent communication, customer service, and IT skills.</li> <li>Willingness to undergo a Basic DBS check at offer stage.</li></ul>We welcome applicants from all backgrounds and assess any disclosed convictions individually. We're committed to fair hiring practices and creating an inclusive workplace. Ready to make a difference in residents' lives? Apply now and be part of a team that values care, communication, and community. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

SeniorIntensive Housing Management Worker Salary: £ 25,526 - £30,900 Contracttype: Permanent, full time (36 hours per week) Location: Oxford, OX4 3ES. AboutA2Dominion Weare a UK housing association committed to a new vision - providing homes peoplelove to live in. With over 38,000 homes in management across London and southern England, weprovide a wide range of homes for social, affordable, and private rent,specialist services, as well ashomesfor sale and shared ownership. Our 70,000+ customers come from a diverse range of backgrounds with varyinglevels of income. We're here to provide them all with homes that are safe, highquality and sustainable. And with social housing roots going back eight decades, we continue to ensurethat every penny of profit is reinvested into our charitable social purpose -delivering more homes and better services for customers. RoleOverview To manage and coordinate the Intensive Housing Management Worker team thatcarries out H&amp;S checks and facilities management pertaining to thebuilding. Key Responsibilities * To line manage and coordinate a team of 4 plus IHMW's based at Matilda House, 2 IHMW night workers, and potential bank staff, ensuring the delivery of high quality intensive housing management to all customers. * To oversee the rota, ensuring the correct level of staff are present at all times to safely manage the building, alongside the team leader. * To assist the Support Team to provide information and advice to service users in order to assist them in establishing and maintaining their tenancy, including: * Understanding their rights and responsibilities under their tenancy agreement * Reporting repairs * Procedures for reporting and resolving complaints * Financial planning and access to benefits * Accessing housing, social care and health services * To ensure room checks and housekeeping void procedures are followed and that voids are kept to a minimum. * To ensure that tenancy/licence is upheld and that breaches are dealt with according to the warnings and evictions, arrears, anti-social behaviour and harassment policies as relevant. * To empower service users to adhere to house rules including those relating to visitors and guests, cleaning of common areas and noise. * To carry out designated H&amp;S checks and facilities management of the building and liaise with internal departments as necessary. * To ensure the safety, security and cleanliness of the project, including adherence with internal policies and procedures and reporting repairs where necessary. * To complete incident and safeguarding reports where necessary and discuss actions with the Team Leader. * To promote user participation by providing information and advise choices to enable residents to participate more fully in decisions relating to them. To assist service users in providing feedback on services through meetings, the complaints procedure, suggestions and the use of questionnaires and focus groups. * To work in partnership and build effective relationships with external agencies and the wider community in order to ensure delivery of the required support to service users and to promote and develop A2D's business aims and objectives. * To undertake continuous professional development by updating knowledge and skills, attending relevant training and participating in the Group's performance management processes. * To commit to and work in line with A2D's Corporate Values and relevant Policies and Procedures at all times. * To potentially take on a small caseload of clients depending on capacity. Moreabout you * Educated to GCSE level or equivalent in Maths and English (Grades A*- C) * Excellent English; verbal and written communication skills * NVQ Level 3 in Health and Social Care or Willing to study towards NVQ Level 2/3 in Health and Social Care. * Experience in a Care, Support or Housing role * Experience in facilities management or health and safety. * Experience and understanding of safeguarding processes * Experience of leading and/or coordinating a team * Ability to form positive relationships with colleagues, service users and families. * Understanding of how to assist people in obtaining independent living skills * Ability to work flexibly to cover a variety of tasks and respond to emergencies as appropriate * Ability coordinate and plan workloads for self * Ability to work within policies and procedures, follow instructions and support staff. * Evidence of the ability to communicate clearly and concisely, including the ability to listen actively and match communication to the needs of the recipient. * Ability to keep accurate records and follow administrative procedures and data protection/confidentiality guidelines * IT skills: good working knowledge of windows software and database usage * Awareness of professional boundaries and how to manage these Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice offlexible benefits, salary exchange benefits, and rewards and discounts thatwork for you, wherever you are in your life. Weoffer a wide range of staff benefits. For this role, these include: -25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years ofservice - Up to 8% contributory pension - Flexible working - Investment in your learning and development Inaddition, all permanent and fixed-term employees receive a generous annualallowance of up to £300 to use towards health and lifestyle benefits for bothyou and your family. If you require a reasonable adjustment during the recruitment process,please contact our Talent Team to request: <a href="mailto:resourcing@a2dominion.co.uk" target="_blank">resourcing@a2dominion.co.uk</a> A2Dominion are proud to be a family friendly employer Everyoneis welcome at A2Dominion Group. We know that equality, diversity, andinclusivity make us better. We embrace the unique contributions of our peopleand seek to create a workplace where everyone feels like they belong. Find outwhy our people love working with us." Join us at A2Dominion, where your expertise will be integral to our recoveryjourney, creating lasting positive changes in the lives of our customers. Ifyou possess the right motivation and drive to contribute to our recovery andchange initiatives, we invite you to apply and be a crucial part of our team.

Senior Intensive Housing Management Worker

Job Description <ul><li>Suffolk County Council</li><li>Address: Endeavour House, Ipswich IP1 2BX -Hybrid</li><li>Salary: £34,434 per annum (pro rata for part time)</li><li>Hours: 37 Hours Per Week Flexible working options available </li><li>Contract: Fixed Term (Up to 31st March 2028)</li></ul>We're focused on making a meaningful difference to communities across Suffolk. How? By listening to our people learning from what they say and creating a culture of mutual respect, where everyone works together to achieve great things. As a Communities Coordinator in the Suffolk Resilience Forum (SRF) and Community Action Suffolk (CAS) you'll be as keen to collaborate and build a bright future as we are. So, to make a positive impact, connect with us and connect with a fantastic career. Reimagine the possibilities. Your role and responsibilities You will: <ul><li>build effective relationships with partners and community groups and organisations across Suffolk</li><li>chair the community resilience working group providing administrative support, point of contact for multiagency liaison and assistance</li><li>liaison with partner agencies to collate information around community resilience activities across all partners within the SRF and beyond</li><li>lead the community resilience working group</li><li>support the Suffolk Voluntary Community Sector Emergencies Partnership (VCSEP), proactively engage and recruit members to the group</li><li>proactively seek training opportunities for voluntary and community sector with CAS</li><li>attend national, regional and local community resilience forums</li><li>attend partner community resilience group meetings providing a link between groups to ensure a streamlined approach to community resilience</li><li>co-design education programmes and work with communications and community officers across the SRF and CAS to develop education around enhancing resilience across communities</li><li>consider ways to evaluate community resilience success with data analysts</li><li>support community engagement events such as Suffolk Show and others. </li></ul>You will need <ul><li>An interest in communities and improving community resilience.</li><li>A desire to learn and expand your knowledge around multiagency working and enhancing resilience of communities.</li><li>Great organisational skills and be self-motivated.</li><li>To be able to work under pressure, through quieter periods and to work under your own esteem.</li><li>Great communication skills and empathy, working within a multiagency environment means liaison with a wide range of partners and complex work streams.</li><li>Experience of project management with experience of being flexible to adapt to changing timelines (Desirable).</li></ul>You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. The team Your role will sit within the Voluntary and Community Action team at CAS giving them access to a wide range of resources, tools, intelligence and specialist networks relating to the Voluntary Community Faith Sector Enterprise (VCFSE) sector across Suffolk. Embedded within the team with communities at the heart of activity, the post holder will be supported by colleagues and management highly experienced in working with the sector. The SRF team primary objective is to support partner agencies to be complaint with the Civil Contingencies Act (2004)and the team itself is hosted by Suffolk Fire and Rescue Service and is due to expand over the next year. Currently the team is transitioning to a new structure which includes strategic leadership from the Chief Resilience Officer (CRO). All roles are on the SRF on-call rota to provide support to major incidents in Suffolk and support the county Tactical and Strategic Coordination function and the Multi Agency Information Cell. The main partnership work is carried out on Working on Wednesday 'WoW' days which are normally hosted at Police Headquarters and Tuesdays are team working days usually based at Endeavour House. Empowering Everyone We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report. For more information Please contact Becky Heginbotham-Blount (she/her) or Hannah Reid (she/her) for a casual conversation. You can reach them by calling 01473 263610 or emailing <a href="mailto:becky.heginbotham-blount@suffolk.gov.uk" target="_blank">becky.heginbotham-blount@suffolk.gov.uk</a>or<a href="mailto:Hannah.Reid@communityactionsuffolk.org.uk" target="_blank">Hannah.Reid@communityactionsuffolk.org.uk</a> How to apply Step 1 - Read the Job and Person Profile (JPP) (Word). Step 2 - Click 'Apply Now' to start your online application. Step 3 - Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word). <ol><li>Can you describe a time when you worked with multiple stakeholders or agencies to deliver a project or event? What was your approach and what was the outcome?</li><li>Share an example of a creative or innovative idea you implemented. What inspired it and what impact did it have?</li><li>How do you demonstrate a commitment to equality, diversity, and inclusion in your work? Can you give a specific example?</li><li>How would you prioritise and manage multiple community initiatives or events simultaneously? Do you have any applicable examples? </li></ol> Step 4 - Upload a CV (without name and personal details). Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing<a href="mailto:recruitment@suffolk.gov.uk" target="_blank">recruitment@suffolk.gov.uk</a>or calling 03456 014412.If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. Closing date: 11.30pm, 17 September 2025 Interview Date: 29 September 2025 This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid About Us As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities. In return, you'll enjoy: <ul> <li>up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days</li> <li>membership of a competitive Local Government Pension Scheme (LGPS)</li> <li>travel, lifestyle, health and wellbeing benefits</li> <li>performance-related annual pay progression, in addition to an annual cost-of-living pay increase</li> <li>training and encouragement to expand your knowledge</li> <li>a variety of career development opportunities across our organisation</li> <li>diverse and active staff networks</li> <li>flexible working options, with the right to request flexible working from your first day</li></ul>Plus lots more! If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).

Communities Coordinator

ABOUT MINTAGO: Financial freedom starts here. Mintago is an innovative financial wellbeing platform that helps both employers and their employees with their financial health. We are on a mission to improve how people manage their financial world. As a socially conscious technology business, we want to make a positive impact on society. We believe in changing people's financial futures through the workplace. If you're the type of person who sees a boring B2B LinkedIn post and thinks "I could make this 10x more engaging," loves building genuine connections at scale, and gets genuinely excited about turning financial complexities into content people actually want to engage with - this role is for you! We're looking for a community storyteller who doesn't just post content - you spark conversations. Someone who can break the B2B mould while staying true to our mission of financial empowerment. ROLE DEFINITION You'll be the voice and bridge between Mintago and our audience - cultivating genuine relationships across platforms while turning insights into actionable feedback for our product and marketing teams. You'll be our chief conversation starter, community whisperer, and the person who makes sure Mintago never sounds like every other fintech company. Think of yourself as part creative director, part community therapist, and part trend forecaster. This is a creative, hands-on role where you'll build brand presence, foster engagement, and help our founders establish thought leadership in the financial wellbeing space.This role is of a storyteller. The ideal candidate is insanely creative, tech-savvy and has impeccable communication skills. What excites you: <ul> <li>Turning a financial topic into a LinkedIn post that feels relevant for our audience has lots of genuine comments</li> <li>Spotting the exact moment a trend peaks and riding the wave perfectly</li> <li>Building authentic relationships with our audience who become genuine brand advocates</li> <li>Creating content that makes people stop scrolling and share with colleagues</li> <li>Turning customer pain points into conversations that actually help people</li> </ul>KEY RESPONSIBILITIES 1. Creative Community Building <ul> <li>Develop and execute community strategies across LinkedIn, Meta, and review platforms</li> <li>Foster genuine two-way conversations, becoming the first to know what resonates with our audience</li> <li>Transform review platforms into showcases of genuine customer love stories</li> <li>Identify and nurture brand advocates, creators, and ambassadors</li> <li>Monitor community discussions and turn insights into actionable feedback for internal teams</li> </ul>2. Content That Breaks Rules (The Right Ones) <ul> <li>Create thumb-stopping content that makes complex financial concepts feel simple and actionable</li> <li>Develop our brand voice that's smart, helpful, and refreshingly human</li> <li>Support founder personal branding with content that showcases genuine expertise (not corporate fluff)</li> <li>Stay ahead of digital culture while knowing exactly when we should participate vs. when to sit it out</li> <li>Keep up with internet culture, tech trends, and know when to lean in or stay authentic</li> <li>Spot opportunities for creative campaigns that other B2B brands wouldn't dare try</li> </ul>3. Community Experiences &amp; Events <ul> <li>Execute online and offline experiences (AMAs, challenges, virtual hangouts, meetups)</li> <li>Organise virtual events and webinars that provide genuine value to our community</li> <li>Manage review platforms (G2, Trustpilot, Capterra) and encourage positive advocacy</li> </ul>4. Analytics &amp; Strategy <ul> <li>Track engagement metrics and community sentiment to identify growth opportunities</li> <li>Conduct market research and competitive analysis for strategic insights</li> <li>Report on community feedback to inform product development and marketing strategies</li> </ul>WHAT WE'RE LOOKING FOR Essential: <ul> <li>2+ years in community management or social media, preferably B2B SaaS</li> <li>Deep understanding of LinkedIn and Meta platform dynamics</li> <li>Excellent written communication with a tone that's human, witty, and authentic</li> <li>Creative strategic thinking with ability to develop innovative engagement initiatives</li> <li>Comfortable in fast-paced startup environment wearing multiple hats</li> <li>Experience organising online events such as webinars. </li> <li>Familiarity with graphic design/video editing tools</li> <li>Ability to learn about and communicate financial wellness solutions and understand their implications.</li> </ul>The X-Factor: <ul> <li>Knowledge of SEO and content marketing</li> <li>Natural ability to make complex concepts accessible and engaging</li> <li>Genuine curiosity about what makes online communities tick</li> <li>Experience turning community insights into business value</li> <li>Understanding of internet culture with impeccable judgement on when to participate</li> <li>Passion for helping people improve their financial wellbeing</li> </ul>Benefits Benefits <ul> <li>Your choice of work kit (ThinkPad or MacBook Pro).</li> <li>Hybrid work (2 days in office)</li> <li>Budget for equipment to set up your home office.</li> <li>A flexible company discretionary unlimited leave policy + your birthday off.</li> <li>Flexible company hours so you can fit your life commitments - no company fixed hours as we trust you to manage your time and focus on outcomes delivered.</li> <li>A £300 yearly budget for your own learning and development.</li> <li>Mintago matches your pension contributions up to 4%</li> <li>Private medical insurance (provided by Vitality)</li> <li>Life insurance (provided by MetLife)</li> <li>Cash plan (provided by Medicash)</li> <li>Access to retail &amp; travel discounts</li> <li>Access to salary sacrifice benefits across cycle to work, mobile, gym, tech, groceries and EV</li> </ul>

Community Manager

Equans is looking for a Resident Liaison Officer to join our team in Swindon. This is a full-time role. On offer is a competitive salary, company vehicle, bonus and benefits package. What will you deliver? • Act as the main point of contact for residents, ensuring clear communication throughout the project lifecycle • Handle queries, feedback, and complaints in a professional and empathetic manner • Arrange and attend resident meetings, drop-in sessions, and home visits where required • Support vulnerable residents and ensure that works are delivered with minimal disruption • Produce and distribute resident newsletters, letters, and updates • Maintain accurate records of all resident interactions and project progress • Liaise closely with site managers and project teams to coordinate access and scheduling What can we offer you? On offer is a competitive salary, bonus and benefits package, which includes: • 25 days annual leave (+ public holidays) • Life Cover equivalent to 2 times annual salary • Employee discount shopping schemes on major brands and retailers • Gym membership discounts • Cycle to work scheme • Holiday purchase scheme • 2 corporate social responsibility days per year • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes • Attractive Employee Referral Rewards Scheme • Access to our growing employee networks • 24/7 Employee Assistance Program and access to mental wellbeing app Who are you? • Experienced in a customer-facing role, ideally within housing, construction, or social care • A strong communicator with excellent interpersonal skills and the ability to build trust quickly • Highly organised with attention to detail and the ability to manage multiple priorities • Empathetic, approachable, and resilient under pressure • Confident using IT systems including Microsoft Office and databases • Able to work independently and as part of a team to deliver excellent service This role will require a Disclosure &amp; Barring Service (DBS) check. Who are we? In the UK &amp; Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group. Our ambition At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values-Accountability, Respect, Team Spirit, and Service Focus. We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day. What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans &amp; Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers. FILTERS Filtrer vos resultats Clear Countries Cities Regions Réinitialiser Appliquer Place: Workplace : Swindon United Kingdom

Job Description Neighbourhood Housing Manager PO5: Starting salary £54,360 pa rising in annual increments to £57,495 per annum incl LW Hybrid working About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes. About the Role: You will have responsibility for the management of Neighbourhood Housing Services and be responsible for carrying out management functions in a number of key areas. Your team will be providing a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints, disputes and estate management. The post holder will be expected to effectively manage the resources of a neighbourhood team to ensure that the Council's neighbourhood housing services are delivered to defined standard including regular review and monitoring of performance and setting targets as required. As part of this process, you will provide guidance, support and leadership to the Seniors and their staff and also develop and maintain effective partnership working across the service both internal and external. You will also be expected to lead on the development and delivery of service improvements within the area. This will be an excellent opportunity to further your career in housing management. For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification Contact Information: For an informal discussion about the role, please contact Anna Tran at <a href="mailto:Atran@lambeth.gov.uk" target="_blank">Atran@lambeth.gov.uk</a> How to Apply: If you're interested in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on Sunday 21st September 2025. Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: <ul><li>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</li><li>Generous annual leave entitlement starting from 27 days, increasing to up to 34 days depending on length of service.</li><li>Membership in the Local Government Pension Scheme.</li><li>Hybrid Working.</li><li>Employee Assistance Programme.</li><li>Occupational Sick Pay based on length of service.</li><li>Discounts at local restaurants.</li><li>Discount at our Active Lambeth Gyms.</li><li>Learning and Development opportunities, including Apprenticeships.</li><li>Cycle to Work Scheme.</li><li>Secure Bike Storage facilities at our Town Hall and Civic Centre.</li><li>Trade Union Membership.</li></ul>At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.

82 Housing / Neighbourhood management Jobs in England