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Emmaus UK is looking for a new Federation Development Lead to help lead on our ambition to become a best practice national body for supported housing.<h2>About the role</h2>It’s an exciting and important time for our charity as we work to help more people out of homelessness and poverty as part of an ambitious strategy. The newly created role of Federation Development Lead will sit within the Partnerships and Federation Development directorate, to support the delivery of key charity and federation-wide objectives.The principal responsibility will be to support our ambition to become a best practice national body, responsible for leading on and supporting the development of key projects within Emmaus UK and the wider federation. This will include providing leadership to support Emmaus communities across the UK to prepare and respond to the introduction of the Supported Housing (Regulatory Oversight) Act.The role will also provide a critical role in the implementation and delivery of Emmaus UK’s ambitious plans to seek registration as a provider of social housing. You will provide the project management and technical skills required to support the successful delivery of the application process, ensuring that risk and regulatory requirements are considered and acted upon at each stage.As the Federation Development Lead, you will have the opportunity to make a significant impact on the growth and development of the Emmaus movement within the UK, contributing to a culture of continuous improvement, and supporting the overall success of the federation.<h2>About Emmaus</h2>Emmaus is a unique, secular organisation supporting people affected by homelessness and social exclusion. There are currently over 30 <a href="https://emmaus.org.uk/your-local-emmaus/?region=all" target="_blank">Emmaus communities</a> across the UK, stretching from Glasgow to Dover and Norfolk to South Wales, including three Emmaus groups working towards the development of services in their areas.Each Emmaus community provides a home, tailored support, training and work opportunities to the people they support – known as companions. Collectively, the Emmaus federation supports more than 1,000 people with experience of homelessness.<h2>How to apply</h2>To applyTo apply for the role, please complete our application form and equal opportunities monitoring form and email to <a href="mailto:jobs@emmaus.org.uk" target="_blank">jobs@emmaus.org.uk</a> by 9am on Thursday 13 November 2025.Please ensure you download the job pack and refer to the job description and person specification when completing your application form.Those shortlisted will be invited to an interview conducted via Microsoft Teams on Thursday 27 November 2025.Following this, successful candidates will be invited to a second interview on Friday 5 December.If you would like to arrange an informal discussion about the role, please email <a href="mailto:jobs@emmaus.org.uk" target="_blank">jobs@emmaus.org.uk</a>.Please ensure you download the job pack and refer to the job description and person specification when completing your application form.<a href="https://emmaus.org.uk/wp-content/uploads/2025/07/Emmaus-UK-Application-Form-2025.docx" target="_blank">https://emmaus.org.uk/wp-content/uploads/2025/07/Emmaus-UK-Application-Form-2025.docx</a><a href="https://emmaus.org.uk/wp-content/uploads/2025/10/Federation-Development-Lead-applicant-pack.pdf" target="_blank">https://emmaus.org.uk/wp-content/uploads/2025/10/Federation-Development-Lead-applicant-pack.pdf</a><a href="https://emmaus.org.uk/wp-content/uploads/2023/07/Equality-Diversity-Monitoring-Questionnaire-final-Sept-2020.docx" target="_blank">https://emmaus.org.uk/wp-content/uploads/2023/07/Equality-Diversity-Monitoring-Questionnaire-final-Sept-2020.docx</a>

Federation Development Lead

Your typical day could start by reviewing financial models for ongoing lease negotiations or supporting the Alternative Funding team with options appraisals for new project proposals. Later, you might be drafting reports for the Board, coordinating with input from Legal and Asset Management, or analysing entity accounts to inform strategic decision-making.What you’ll doYou’ll play a key role in driving the financial success and integrity of Peabody’s project portfolio. You’ll take ownership of budgets, lead financial due diligence for disposals, and provide analytical support on projects gathering input and insights from multiple teams including Development, Rents, Service Charges, and Central Finance. Working collaboratively with internal and external stakeholders, you’ll help ensure our financial planning and project delivery are robust, accurate, and strategically aligned.&nbsp;You bring a proactive mindset and thrive in complex environments where your insights drive tangible outcomes. You’re confident working with data, comfortable managing multiple priorities, and always focused on creating value through financial excellence and partnership.If you’re ambitious, analytical, and ready to make a meaningful impact, we want to hear from you.What you’ll need<ul><li>An accountancy qualification (CIMA, ACCA, ACA) </li><li>Proven experience managing project-based work</li><li>Strong analytical skills with an ability to interpret data and present insights clearly</li><li>Experience in financial modelling and entity due diligence is desirable </li><li>Excellent stakeholder management and relationship-building skills</li><li>Strong written communication, able to produce reports for senior audiences</li><li>Experience coordinating across teams and disciplines</li><li>A solution-focused mindset, flexible and able to rise to new challenges</li><li>Evidence of career progression and accountability for outcomes</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.&nbsp;We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer<ul><li>Up to 30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li><li>Professional development and opportunities to broaden your skills</li></ul>Please read before applying:If you have any questions about this role, please email: <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>Interviews:&nbsp;Interviews will be held over 20th to 25th November in person at our offices in Westminster Bridge Road.&nbsp; Early applications are encouraged as we may close the advert early if we receive a high volume of strong applications.You must be eligible to work in the UK to apply for this vacancy. Peabody cannot offer Visa sponsorship.<h2>Attached documents:</h2><ul><li><a href="https://careers.peabody.org.uk/members/modules/jobV2/fdownload.php?j=55822bfdf7859495&amp;f=debe85c60a25e406" target="_blank">&nbsp;Finance Manager Projects - Corporate Finance- Job role (2).docx - Role Profile</a></li></ul>

Peabody

Finance Manager Projects

Are you passionate about making a real difference in people’s lives?&nbsp; Are you looking for a new role in a dynamic housing organisation, where you are empowered to shape your own patch and bring ideas to life. At Black Country Housing Group our values are not just a set of words but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities. If you share this ethos, you will thrive at BCHG. Learn more about who we are and what we do at&nbsp;<a href="https://careers.bchg.co.uk/" target="_blank">Careers | Black Country Housing Group</a>We have a fantastic opportunity for a generic Housing Officer(known internally as Customer Relations Manager/CRM)&nbsp;to join us on a full time, permanent&nbsp;contract in return for a competitive salary of £38,364.73 per annum.Background to Post:&nbsp;We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services.&nbsp; We are looking for someone who has good knowledge and skills of working in housing management that is able to hit the ground running, you will have a minimum of 2 years’ experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle&nbsp;as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers.*Standard DBS Check RequiredSpecific tasks of the role include, but are not limited to:&nbsp;<ul><li>To provide comprehensive housing management services within a defined geographical area of approx. 255 units.&nbsp; This will include but not limited to:</li><li>Management of rent and service charge payments and arrears</li><li>Management of voids &amp; lettings to achieve void turnaround</li><li>Tenancy management including nuisance &amp; anti-social</li><li>To resolve queries and complaints from residents in a timely and responsive manner</li><li>To offer advice and support to any customer to help sustain their tenancy</li><li>To promote and support resident engagement activities</li><li>To develop neighbourhood plans and build local partnerships</li><li>To meet with all residents in the area at least twice per year including shared ownership customers.</li><li>To market homes within their area ensuring a waiting list is maintained for all properties</li><li>To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time.</li><li>To resolve queries and complaints from residents in a timely and responsive manner</li><li>To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities</li></ul>Skills and Experience required:<ul><li>Must have housing experience of tenant and social housing</li><li>Knowledge of best practice in one of estate management, income management or tenant support</li><li>Knowledge of housing law and awareness of current housing issues</li><li>Seeks ways to bring improvements in the way that work is done</li><li>Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others</li><li>The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period</li><li>Customer Services or Housing Qualification required</li></ul>Why Join Us?&nbsp;At BCHG, we’re more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with.28&nbsp;Days Annual leave per year (pro rata), plus bank holiday entitlements – so you can have a well-earned restHybrid Working Opportunities - helping you to work in the most effective way for youStaff recognition scheme – because hard work doesn’t go unnoticed100% Annual Attendance Reward – to reward you for being there for our customersAnnual Pay Review – ensuring your pay reflects what’s happening in the marketAccess to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters – because sometimes, we all need a helping handLife assurance – In case the worst should happenA broad learning and development programme – to help you be the best that you can beAccess to an attractive contributory pension scheme – giving you peace of mind about life after work.About us:With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations.Since our founding in 1974, we’ve significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers.At Black Country Housing Group, our values are more than just words—they shape the way we operate and how our colleagues interact daily. We’re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families.As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. &nbsp;If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG!Closing Date: 7th November 2025Interview dates – Week commencing 17th November 2025*Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications.&nbsp;If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via <a href="mailto:HR.BusinessSupport@bchg.co.uk" target="_blank">HR.BusinessSupport@bchg.co.uk</a> who will be happy to assist.&nbsp;

Customer Relations Manager

Job introductionAre you ready to lead one of the most ambitious master planning programmes in the country?Do you have the energy, vision, and heart to shape the future of homes across Brighton and Hove, seeing opportunity in complexity?Are you a bold leader with experience of place shaping that tackles inequalities, drives economic generation and has positive social impact?If so, we’d like to hear from you.Brighton &amp; Hove is a bold, diverse and iconic coastal city rich in culture, community and ambition. But we also face deep-rooted inequalities and complex housing challenges that demand courageous, inclusive leadership.As our new Director of Estates Renewal, you’ll lead one of the most significant regeneration programmes in the city’s history. You’ll drive the transformation of our Large Panel System (LPS) blocks and surrounding estates, ensuring every step is shaped by the voices of residents and rooted in social justice.About the roleWe’re seeking a visionary and compassionate leader with a proven track record in estates renewal and regeneration. You’ll be confident navigating complex political environments, managing multi-million-pound budgets, and leading cross-functional teams. But above all, you’ll be passionate about creating places where people feel safe, heard and proud to live.You will:<ul><li>have a strong record of leading large-scale estate renewal or regeneration programmes, ideally within a local authority or politically complex environment</li><li>have strategic and financial acumen, with experience managing multi-million-pound budgets and securing external funding</li><li>have a collaborative, people-centered leadership style that builds trust, empowers teams and ensures resident-informed decision-making</li><li>have a deep understanding of housing policy, planning regulations and inclusive engagement practices—especially with minoritised communities</li><li>be responsible for the strategic redevelopment of the city’s LPS blocks and surrounding estates—ensuring that every decision delivers inclusive, place-based transformation</li><li>oversee the delivery of complex housing renewal projects, working closely with elected members, residents and multidisciplinary teams to reduce health and socio-economic inequalities</li><li>manage budgets and development options to coordinate engagement and support for tenants and leaseholders, your work will directly impact on the lives of thousands across the city</li></ul>We’re a learning organisation with a united leadership team, committed to innovation, collaboration and impact. Despite financial pressures, we’re investing in transformation and building a council fit for the future one that’s connected, creative and confident.You’ll join our extended Corporate Leadership Team, reporting directly to the Corporate Director of Homes &amp; Adult Social Care, and play a key role in shaping the future of housing and place-making across Brighton &amp; Hove.This role is politically restricted.&nbsp; For further information on what this means for employees in post, please click on the document attachment below.For an informal discussion about this opportunity, please contact Genette Laws, Corporate Director, Homes &amp; Adult Social Care:&nbsp;<a href="mailto:Genette.laws@brighton-hove.gov.uk" target="_blank">Genette.laws@brighton-hove.gov.uk</a>Closing date: 17 November 2025.

Director of Estates Renewal

This advert is open to both Internal and External applicants.It’s an exciting time to be joining the Housing Development team at Stoke-on-Trent City Council. The City is in its Centenary Year and we are delighted to be able to announce our Future 100 Prospectus (City Prospectus: Future 100 | City Prospectus | Stoke-on-Trent), with an initial focus up to 2030.&nbsp; There are some pioneering projects planned across the City and Housing plays a key part in that.The Housing Development team is working with Homes England and other partners on an ambitious Housing Delivery Pipeline of almost 5,000 new homes across 23 sites and we are looking to develop an affordable housing pipeline to deliver an additional 200 new affordable homes over the next 5 years.Stoke has some challenging and complex sites, but if you have the determination and drive to tackle these sites to accelerate housing delivery, regenerate places and turn them into thriving communities, we want to hear from you.&nbsp;Stoke-on-Trent City Council also has its own 100%-owned housing company, Fortier Homes, which is going from strength to strength and is about to enter an exciting new stage of development, which you could be a part of.As a Development Lead, you will manage a small team to oversee the design, development and delivery of major housing projects that forms a part of the Pipeline.You will be a Housing Development Professional, qualified to Degree Level in a relevant discipline, such as Housing Development, Housing Management, Regeneration, Town Planning,&nbsp; or Project Management. You will have significant housing development experience, gained in a Local Authority, Registered Provider, or private housebuilder environment.The established Housing Development team is small, but growing, so if you would like an informal discussion about being part of the team’s future success, please call our Head of Housing Development, Chris Morgan, on 07541 693627. We look forward to hearing from you.Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority.&nbsp; If this happens you will be advised accordingly.Equality, Diversity and InclusionAt Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.To ApplyTo apply, please click on the apply button.If you have any queries or want an application form in another format, please email <a href="mailto:recruitment@stoke.gov.uk" target="_blank">recruitment@stoke.gov.uk</a> or call us on 01782 238189.In order to apply for this vacancy, you must be able to supply the required answers to the following question: Do you have the Right to Work in the UK?Closing date: 18 November 2025.

Development Lead x2

The Chartered Institute of Housing (CIH) is the independent voice for housing and the home of professional standards. Our mission is to support housing professionals to create a future where everyone has a place to call home.We’re looking for a new National Director for Scotland to join us at a pivotal time for housing. If you’re passionate about leading change, influencing policy, and representing the housing profession at the highest levels, this is your opportunity to make a real impact.In this senior role, you will:<ul><li>Be a visible leader and ambassador for CIH and the housing profession across Scotland.</li><li>Represent CIH with government, the media, housing providers, and other stakeholders.</li><li>Lead the development and delivery of CIH Scotland’s operational plan and budget, covering policy, external affairs, membership growth, education, and events.</li><li>Work closely with the CIH Scotland Board and Housing Education Group, ensuring member insight shapes our work.</li><li>Oversee flagship Scottish events, including the Housing Festival and Housing Awards.</li><li>Manage and develop the Scotland team, fostering collaboration, innovation, and continuous improvement.</li><li>Play an active role in CIH’s UK-wide leadership, contributing to corporate projects and cross-nation work.</li></ul>About youYou’ll bring a strong understanding of housing policy and practice in Scotland, excellent communication and relationship-building skills, and the credibility to influence at senior levels. You’ll have experience of managing people and budgets, and you’ll be motivated by the chance to lead a high-profile team and strengthen CIH’s voice in Scotland.If you’re an inspiring leader with a passion for housing, a collaborative mindset, and the drive to make a difference, we want to hear from you.How to applyCIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.For an informal chat about the role please contact:<ul><li>Rachael Williamson, Director of Policy, Communications and External Affairs, at <a href="mailto:rachael.williamson@cih.org" target="_blank">rachael.williamson@cih.org</a> (line manager)</li><li>Or Callum Chomczuk, Current postholder at <a href="mailto:Callum.Chomczuk@cih.org" target="_blank">Callum.Chomczuk@cih.or</a>g</li></ul>For details of how to apply please visit our <a href="https://www.cih.org/" target="_blank">Careers &amp; Vacancies page</a>.Closing date: Midday on 3 November&nbsp; First round interviews: 10 November (via Teams) Second round interviews: 13/14 November (in person)

Chartered Institute of Housing

National Director, Scotland

<h2>About the job</h2>Connect with what you’ll doIn the role you’ll:<ul><li>Lead the housing team on delivering strong case management, using insight into cases to ensure high quality of responses, signposting and ensuring that cases are managed in line with expectations</li><li>Lead on the delivery of tenancy management and anti-social behaviour services to ensure we take a proactive and proportionate approach to resolve issues in line with legislation and HOS guidance.</li><li>Co-ordination of the business response to unacceptable behaviour from customers to colleagues and ensure compliance in line with our policy.</li><li>To be responsible for authorizing expenditure up to delegated and ensure it is value for money</li><li>Represent RHP at multi-agency meetings, supporting the assessment of customers</li><li>Collaborate with external agencies across all boroughs, ensuring customers have equal and consistent access to services</li><li>Ensure that risks are mitigated and that the team remains compliant with all relevant legislation.</li><li>Lead on to ensure that housing related complaints are managed to high quality and in line with our policies and current regulation, supporting responses to Councillors, MP and other stakeholders.</li><li>Regularly review and implement effective housing policies and procedures</li><li>Lead your team’s performance through regular one to ones, coaching and reviews and ensure the teams complete all mandatory training</li><li>Create an environment where there is strong employee engagement, and we remain a great place to work</li><li>Deputise for the Head of Housing Services and cover for the Customer Contact Manager.</li></ul>Connect with how you’ll do itWe’re looking for someone with experience of:<ul><li>Managing a team that delivers exceptional standards of customer service.</li><li>Housing management, managing vulnerable customers, and safeguarding adults.</li><li>Ability to travel to attend meetings (occasionally in the evenings) and carry out regular site and customer visits</li></ul>The key behaviours we expect in the role include:<ul><li>Role modelling our values: We know our stuff / We make it happen / We care</li><li>Demonstrating inclusive behaviours, respecting, and embracing difference and listening to other people’s unique perspective.</li><li>Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.</li><li>The ability to create an environment where people feel comfortable to be themselves, treating everyone as equals and encouraging a contribution from all.</li><li>Being digitally savvy, learning our systems quickly and using them to deliver an amazing customer experience.</li><li>Taking pride in being organised so you can work with pace and deliver your promises on time.</li><li>Making wise decisions and solving problems without overcomplicating things</li><li>Remaining curious, always looking for ways to improve the customer experience.</li><li>Taking ownership and being tenacious to make things happen.</li><li>Being the best version of yourself in every situation, lifting your team up and showing resilience, even when it’s tough&nbsp;</li></ul>

Housing Manager

<h2>Our Vacancy</h2>Are you passionate about upskilling teams, creating impactful training programs and sharing your technical expertise? Do you thrive on building connections with individuals and inspiring others to achieve excellence?As a Horticultural Technical Lead, you’ll play a vital role in implementing strategic plans such as the Living in the Landscape strategy and the Biodiversity Action Plan, ensuring Thamesmead’s public realm and landscapes achieve exemplary standards. Acting as the bridge between strategic planning and operational delivery, you’ll provide technical expertise, deliver innovative training programs, and collaborate with various teams to meet ambitious environmental goals.Your role will be pivotal in shaping the future of Thamesmead’s landscapes, providing opportunities to lead on biodiversity, sustainability, and innovation in horticultural practices while empowering teams to grow and excel.What you’ll do<ul><li>Guiding teams on the implementation of the Estate Management Plan and biodiversity goals.</li><li>Reviewing and developing landscape management plans to meet legal, ecological, and sustainability standards.</li><li>Conducting research and data collection using GIS systems to monitor plant health, habitats, and biodiversity.</li><li>Designing and delivering comprehensive training programs to upskill current and new team members.</li><li>Collaborating with external stakeholders like London Wildlife Trust and Thames21 to maximize project outcomes.</li><li>Supporting the planning and refurbishment of hard and soft landscape areas in line with zero-carbon ambitions.</li></ul>What you’ll need<ul><li>A relevant degree in horticulture or landscape disciplines, or equivalent experience.</li><li>Knowledge of parks, water, and amenity horticulture management, with a strong understanding of sustainability practices.</li><li>Experience in conducting training needs analysis and delivering training programs.</li><li>The ability to connect with individuals, inspire teams, and foster collaboration.</li><li>Solid understanding of survey, research, and data analysis techniques for horticultural sites.</li><li>Excellent communication, organisational, and IT skills (e.g., Word, Outlook, Excel).</li><li>A driving licence and a passion for delivering high-quality environmental services.</li></ul>Professional membership in a recognised body, such as the Chartered Institute of Horticulture, is advantageous but not essential.Why Join Us?When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What we offer<ul><li>30 days of annual holiday, plus bank holidays.</li><li>Two paid volunteering days each year.</li><li>A flexible benefits scheme, including family-friendly options and discounts.</li><li>Life assurance of 4x your salary.</li><li>Up to 10% pension contribution.</li></ul>Please read before applyingIf you have any questions about this role, please contact <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>.Early applications are encouraged, as we reserve the right to close the advertisement earlier than stated depending on the number of high-quality applications received.&nbsp;Interviews will take place on Monday 10th November in person at our offices in Hailey Road, Erith, Kent, DA18 4AAYou must be eligible to work in the UK to apply for this vacancy. Peabody cannot offer Visa sponsorship. &nbsp;

Horticultural Technical Lead

About usThe Chartered Institute of Housing (CIH) is the professional body supporting housing professionals to create a future in which everyone has a place to call home.&nbsp;About youIf you’re looking for a varied and stimulating role where you can make a difference to people’s lives, then we have an exciting opportunity as we’re looking for a new colleague to join our fantastic member engagement team, supporting our work in Scotland.As our membership engagement lead, you will<ul><li>Drive membership retention and growth across Scotland, supporting CIH’s corporate objectives.</li><li>Build and maintain strong relationships with housing organisations and partners, ensuring CIH’s products and services are widely known and meet the needs of the sector.</li><li>Collaborate with member groups and networks to identify and develop opportunities to enhance our services, including local events, webinars, and other engagement activities.</li><li>Act as a key point of contact between CIH and its members in Scotland — sharing updates, gathering feedback, and championing member interests.</li></ul>You’ll be a confident communicator and relationship-builder, passionate about delivering excellent service. Proactive and highly organised, you approach challenges with a positive, ‘can do’ attitude and thrive in a flexible, collaborative team environment.How to applyFor an informal chat about the role please contact Jill Allcoat, Strategic Engagement Manager at &nbsp;<a href="mailto:jill.allcoat@cih.org" target="_blank">jill.allcoat@cih.org</a>&nbsp;or National Director for Scotland, Callum Chomczuk <a href="mailto:callum.chomczuk@cih.org" target="_blank">callum.chomczuk@cih.org</a>For details of how to apply please visit our careers page - <a href="https://www.cih.org/about-us/careers/" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>&nbsp;CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. &nbsp;We welcome applicants from all sectors of the community. &nbsp;If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity. &nbsp;The closing date for applications is 14&nbsp;November at noonInterviews are due to take place on Thursday 4th December or Monday 8th December on MS TeamsEarly application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Engagement manager - Scotland

Job title: Press and communications officer x2 Band: 5 Salary: £34,608 - £38,304 (subject to experience) Location/base: Hybrid - Home/CIH office&nbsp; Hours: 35 hours per week &nbsp; About us &nbsp; The Chartered Institute of Housing (CIH) is the professional body supporting housing professionals to create a future in which everyone has a place to call home. &nbsp; About you &nbsp; We have an exciting opportunity for two enthusiastic and experienced press and communications officers to join our team, to help amplify CIH’s presence as the leading voice for the housing profession. &nbsp; We’re seeking people with an eye for detail and excellent writing skills, with the ability to generate relevant, timely and engaging content for a variety of external channels and audiences. You’ll understand the media landscape, news agendas and how to create content with an engaging hook.&nbsp; &nbsp; You’ll have the ability to prioritise a diverse workload, to manage multiple projects and stakeholders, with strong interpersonal skills to build relationships and work effectively with a wide range of partners. You will also play a central role in developing and coordinating internal communication content to ensure colleagues are informed and engaged with CIH’s news and updates. &nbsp; Working alongside a team of creative and enthusiastic communications and marketing professionals, the roles report directly to the head of communications.How to applyCIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. &nbsp;We welcome applicants from all sectors of the community. &nbsp;If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity.For an informal chat about this role, please contact Rachel Martin, head of communications – <a href="mailto:rachel.martin@cih.org" target="_blank">rachel.martin@cih.org</a>&nbsp;For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CEmily.Thurlow%40cih.org%7C6affa6bbe1114cf029d408dd3c4a2762%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638733011360575890%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=b7UusAKA1Q0LjvO0NoFWFe4zPw%2FppRdrsThojLPewKk%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.The closing date for applications is Monday 10 November 2025Interviews are due to take place w/c 24 November 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Press and communications officer x2

About us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home. &nbsp;About you&nbsp;Are you ready to play a central role in influencing the direction of housing policy in Northern Ireland and help to provide everyone with a safe, sustainable and affordable place to call home?We are seeking a Policy and Public Affairs Manager to join our high-profile team. You will be instrumental in developing new thinking on housing policy, promoting good practice in service delivery, and ensuring our voice is heard across all levels of government and with key stakeholders.This role requires a proactive and self-starting individual who can thrive in a hybrid working and matrix environment. You will be responsible for balancing independent work with seamless collaboration across our UK-wide teams to deliver on our shared goals. If you have the drive to make a difference and can build strong, evidence-based arguments, we want to hear from you.If you are a clear thinker with strong analytical skills, are great at juggling priorities, and are keen to make a tangible difference, we'd love to hear from you.How to applyCIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.For an informal chat about the role, please contact Justin Cartwright, National Director Northern Ireland at <a href="mailto:justin.cartwright@cih.org" target="_blank">justin.cartwright@cih.org</a>.For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CJennifer.Gilder%40cih.org%7C1ef8f06fe741434e0ede08dd5caa5a9d%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638768610936932561%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=FMIsvJedPudXx7jOaSOKFh95tG2LmXDv7fI3woaoD%2BM%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.Closing date for applications:&nbsp;Monday 3 November 2025 (noon)Interviews due to take place: Tuesday 11, Wednesday 12 and Thursday 13 November 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Policy and public affairs manager - NI

If you are an experienced housing professional, we have a great opportunity for you to work on a self-employed basis with the CIH Awarding Organisation as an external quality assurer. You will use your experience and knowledge of the housing sector to assess the delivery of CIH qualifications by our approved study centres.The successful applicant will work with centres to conduct unit sampling and a range of external quality assurance activities. A recognised housing, or housing-related qualification is essential along with an assessor’s qualification.&nbsp;This role offers: &nbsp;<ul><li>&nbsp;An opportunity to work as a self-employed freelance assessor, reporting to the quality assurance officer. </li><li>Remote working, with occasional travel to study centres as required.</li><li>Ongoing training and development.&nbsp;</li></ul>The closing date for applications is Sunday 30 November 2025.Find out more and applyTo request the job description and apply email: <a href="mailto:quality.assurance@cih.org" target="_blank">quality.assurance@cih.org</a>

External Quality Assurer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting a permanent House Manager to join the team at our Yewtree Court development based in Sanderstead, Surrey. Hours: 25 hours per week - Monday to Friday, shift pattern to be agreed with the hiring manager. Hourly rate: £17,908.61 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

About Us Job Title - Temporary Accommodation Officer Salary Range - £38,976 - £47,229 per annum Permanent - Full-Time (36 hours) Location- Putney Bridge Road Wandsworth As with many other Boroughs in the capital, tackling homelessness is a high priority. The Temporary Accommodation Procurement Officer will be required to source new business to increase the supply of properties based on the demand by building relationships with landlords, agents and developers. You will be joining a busy and hardworking team during a time of transformational change where every day offers an opportunity to make a positive difference. We are looking for a committed individual with strong communication and excellent negotiation skills. We invite people who share our passion, commitment, and enthusiasm. You will allocate temporary accommodation and ensure agreements are signed with tenants for all Temporary Accommodation types, in accordance with Richmond and Wandsworth's Temporary Accommodation policy, guidance and procedures. Providing appropriate information, advice and guidance to vulnerable applicants with a focus on managing customer's housing expectations. Ensuring properties are allocated and agreements signed with tenants as quickly as possible so that void turnaround times are kept to a minimum. Setting up tenancies and accounts for the properties allocated. Carry out home visits to clients in temporary accommodation. Managing clients in temporary accommodation including issuing warning letters and Discharging Interim and Full Housing Duty. About the role Customer service skills: Some service users are vulnerable or come from challenging backgrounds so being able to listen and support is essential whilst remaining calm and professional. The main objective is to deliver the best service we can to those that need it. Writing Skills: Accurately recording on the management system, writing letters and reports, you will need to be able to write clearly and to a high standard as regular contact with residents and other stakeholders is a feature of the role. Proactive and organised: You will need to effectively manage cases to completion, making sure that actions are taken in a timely manner and communication is regular. Taking pride and ownership of cases and focusing on delivering an excellent service. Essential Qualifications, Skills and Experience - Ability to work independently, motivated and put people first - Excellent written and verbal communication skills and the ability to adapt to a diverse range of clients - Excellent customer service skills - Excellent organisation skills and the ability to prioritise - Commitment to maintaining and improving the quality of services provided. -Must have access to a vehicle or be able to use public transport and carry out property inspections in line with current guidance and law If you are passionate about making a positive impact on Richmond and Wandsworth's ability to deliver services, possess the required skills, and thrive in a challenging yet highly rewarding environment, we invite you to apply for this opportunity. Indicative Recruitment Timeline Closing Date: Sunday 16th November 2025 Shortlisting Date: W/C 17th November 2025 Interview Date: TBC We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Temporary Accommodation Officer

Role Summary The Accommodation department are looking to recruit a keen and enthusiastic individual to join their small but dynamic team. The post holder's key objective will be to maintain a high standard of cleanliness in various accommodation areas on site. Cleaning experience is desirable although full training will be given. About the Role For more information on the Job Description and Responsibilities please click the link below. More detail about the role Responsibilities will include general cleaning tasks such as the disposal of refuse, high /low dusting, cleaning sanitary areas, wet mopping etc. Staff uniform and training will be provided. Development opportunities are available for those candidates wishing to pursue a career in the NHS. Working Pattern: 37.5 hours working Monday to Friday 08:00 to 16:00 or 35 hours working Monday to Friday 08:00 to 15:00 will also be considered Interview Date: Week commencing the 28th November 2025 For further information please contact: Steve Broadbent, Support Services Manager on <a href="mailto:stephen.broadbent@nhs.net" target="_blank">stephen.broadbent@nhs.net</a> As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. About Us Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly. We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people's own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC). Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities. Our values are at the heart of everything we do, click here to find out more It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey. Benefits Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you are starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there. Salary is not the only financial benefit You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: <ul><li>National discount services such as the Blue Light Card and Health Service Discounts.</li><li>Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter</li><li>Car lease schemes.</li><li>The NHS Pension scheme (one of the most generous and comprehensive in the UK).</li><li>Cycle to work scheme</li></ul>These are just a few of the benefits available - if the role is something you are interested in, we would love to hear from you.

Accommodation Assistant

The vacancy Job Title: Lettings Officer Salary: £14,939.09 (equivalent to a full-time salary of £24,898.49 per annum) Hours per week: 22.2 Contract type: Fixed term until 30/11/2026 Location: Homeworking with some travel to Newcastle under Lyme Would you like to work for a Sunday Times Best Places to Work organisation? About the role We are looking for someone to join our Lettings Team who has a passion for delivering a customer focused service. This role is about ensuring that our customers have a smooth move into their new homes, meeting their needs to make their new tenancy a success. You will be responsible for the allocation of Aspire properties through the Choice Based Lettings system; ensuring that properties are let efficiently according to policy and procedure. You will have a proven track record of delivering great customer service and an understanding of Choice Based Lettings and in return you will be given the opportunity to expand your skills and knowledge in housing services. In return we can offer you: <ul> <li>Belonging to a team who make a difference to our community and value equality, diversity and inclusion.</li></ul><ul> <li>22 days holiday + bank holidays + 3 concessionary days at Christmas</li></ul><ul> <li>Comprehensive employee assistance program.</li></ul><ul> <li>Ongoing training and development in your role.</li></ul><ul> <li>A full benefits and discounts platform.</li></ul><ul> <li>Holiday buy, tech and annual saving schemes.</li></ul><ul> <li>Volunteer days.</li></ul><ul> <li>Competitive rates of pay.</li></ul><ul> <li>A generous company pension scheme.</li></ul><ul> <li>Wellbeing and stay safe provisions to look after you at work.</li></ul>Closing Date: 12 November 2025 Interview Date: 19 or 20 November 2025 This role is subject to a basic DBS check. Who we are Aspire Housing is a leading housing provider, property developer and place shaper based in Newcastle-under-Lyme. Created in July 2000, we own and manage more than 9,500 homes and support around 19,000 customers across Staffordshire and Cheshire. Our profits are reinvested in new homes, in revitalising communities and in a comprehensive range of innovative support services designed to transform lives. Putting People First has always been part of our ethos and is central to our purpose to deliver safe, decent homes and excellent housing services through our talented Aspire team. We do this by embracing our values; by championing the customer, building togetherness, and being professional. Our values reflect what's most important to our colleagues and customers and are at the heart of Aspire. More information can be found at <a href="http://www.aspirehousing.co.uk" target="_blank">www.aspirehousing.co.uk</a>. Our journey Perks and benefits Work life balance We believe that quality time outside the office is vital to our employees' satisfaction at work. That's why we encourage our managers and employees to promote a healthy work-life balance by enabling people to work flexibly, balancing the needs of the business with the needs of the individual. Learning and development We believe in developing all our employees. Our e-learning academy offers a range of programmes across all areas of our business from leadership and management to operations and customer service. We regularly run learning campaigns such as Dementia awareness training to support our customers and improve our services. We value our people We want to work with the best talent which is why we offer competitive annual leave allowance with salaries based on market rates alongside saving schemes, pensions and additional perks including child-care vouchers, health cash plans and cycle to work schemes.

Lettings Officer

The role This role: Housing Advisor known internally as a "Customer Transitions Advisor" Salary: £39,841 - £41,938 (Dependent upon experience) Contract Basis: 12 Month FTC based on a 37.5hr week "Please be aware that this position is based fully on-site, with no opportunity for hybrid working. Applicants must hold a full UK driving licence and have access to their own transport, as these are essential requirements for the role." Here at MTVH our customers are at the heart of all we do and as a Customer Transitions Advisor based within our Special Projects team you will be responsible for liaising with our customers at Pennine and Mendip House to support them with moving out of their homes on a permanent basis. The CTA will ensure that customers are kept well informed throughout the project, working alongside them to ensure the process of moving home is as smooth as possible whilst considering the needs of the customer. It will be essential for us to provide a quality service for all our customers at Pennine and Mendip House, showing empathy and compassion will be key to delivering this project successfully for our customers and MTVH. The CTA role will be based at our office in Mendip House, Edmonton, given the nature of the project its key for us to have a real presence within the community. Key Responsibilities and Outcomes<ul><li>Leads on communications with customers relating to having to move on a permanent basis, keeping them engaged and informed throughout the project.</li><li>Ensuring that we understand the needs and requirements of customers to enable a smooth transition to their new home.</li><li>Act as the key contact with Customer Services and other Directorates to understand the needs of the customer.</li><li>Contribute to internal and external communications with customers and colleagues in the form of digital and hard copy options.</li><li>Produce weekly updates for each site you are supervising.</li><li>Produce regular updates to customers living in the blocks under your control, on at least a monthly basis.</li><li>Use systems and information to quickly develop an understanding of the diverse needs and vulnerabilities of individual residents living in each block within the project.</li><li>Taking ownership of customers complaints and enquiries; responding to them in a timely manner and in line with policies.</li><li>Track, log and monitor all customer communication.</li><li>Liaise closely with the Contractors and other departments, to ensure smooth clear communication lines.</li><li>Support the Project team to achieve the overall objectives of the project.</li><li>Assist the Customer Experience Manger to continuously review and improve current processes to improve service delivery and customer satisfaction.</li><li>Proactively ensure that all data is uploaded to systems, to create an effective overview of the project and our customers.</li><li>Conduct viewings of empty properties (in any location) with new customers and complete new tenancy sign ups</li><li>Manage operational budgets to ensure that we remain within the agreed figures c.£60m.Ensure procurement is undertaken in line with corporate policies for services such as removals.</li><li>Ensure all payments remain in line with Delegated Authority.</li><li>When required work unsociable hours to attend evening meeting with customers, also willing to travel within region / across regions</li></ul>Personal Competencies Skills / Experience / Knowledge<ul><li>Empathy with the values and ethos of the organisation</li><li>Flexible approach to work</li><li>Self-motivation with a positive attitude and the ability to work on own initiative</li><li>Strong commitment to safeguarding vulnerable customers</li><li>Confident and experienced collaborator</li><li>Housing Management best practice</li><li>Knowledge of project management</li><li>Strong communication and presentation skills</li><li>Good understanding of tenancy and decant process</li><li>Knowledge of income processes, benefits systems and arrears management</li><li>Ability to maintain attention to detail in a busy environment</li><li>Experience of providing a high level of customer service</li><li>Natural problem-solving skills</li><li>Strong ICT capability, EXCEL, WORD etc</li><li>Proven prioritisation skills</li><li>Considerable independent travel is required to fully meet the responsibilities of this role</li><li>Experienced Team Worker</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service, once an offer of employment is made and renewed on a 3 yearly basis. The cost of the check will be included as part of the companies onboarding process. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: <a href="https://view.pagetiger.com/bksiskh/001" target="_blank">https://view.pagetiger.com/bksiskh/001</a>

Housing Advisor

Salary Range: £28,000 - £30,000 gross per annum, car allowance and a fuel card are provided on top Contract type: Full-time, Permanent Location: East London We are seeking two enthusiastic, proactive, and experienced Resident Liaison Officers with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving licence and access to your own vehicle (essential)</li><li>A customer-focused mindset</li><li>Comfortable using Microsoft Office and IT systems</li><li>Strong problem-solving and complaint-handling skills</li><li>Excellent verbal and written communication</li><li>Reliable, punctual, and well-organised</li><li>Able to prioritise, multitask, and adapt to changing deadlines</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable, and aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Resident Liaison Officer

Salary Range: £28,000 - £30,000 gross per annum, car allowance and a fuel card are provided on top Contract type: Full-time, Permanent Location: Central London We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving licence and access to your own vehicle (essential)</li><li>A customer-focused mindset</li><li>Comfortable using Microsoft Office and IT systems</li><li>Strong problem-solving and complaint-handling skills</li><li>Excellent verbal and written communication</li><li>Reliable, punctual, and well-organised</li><li>Able to prioritise, multitask, and adapt to changing deadlines</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable, and aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Salary £15.34 per hour (5pm - 11pm &amp; 7am - 8am) + £52 sleeping rate (11pm - 7am) Hours Up to one overnight shift a week, term time only - 43 weeks per year Contract Type Fixed term until July 2026 Location Exeter Closing Date 13/11/2025 Job Description and Person Specification View Job Description &amp; Person Specification Do you enjoy supporting young people and creating a welcoming, safe environment? If you're friendly and reliable, help us provide outstanding boarding accommodation. We provide mixed city centre accommodation, mainly for students on our Exeter Chiefs Rugby Academy programme. This role is all about being a reassuring presence for our students overnight. You'll stay on-site from Monday 5pm to Tuesday 8am, helping to make sure everything runs smoothly and students feel supported during their stay. You don't need to be a rugby expert but you will need to be approachable, calm under pressure, confident working independently and great at maintaining professional boundaries. You'll be part of a team that values communication, community spirit, and student wellbeing. And if you can cook or bring fun ideas for evening activities, that's a bonus! If you've got experience working with young people and can handle the occasional curveball with a positive attitude, we'd love to hear from you. Interested? Want to chat more about the role before applying? Drop Tatjana Kellett an email at <a href="mailto:tatjanakellett@exe-coll.ac.uk" target="_blank">tatjanakellett@exe-coll.ac.uk</a> for an informal conversation. Ambition, Collaboration, Energy. These are our values. Watch this short video to learn more. And see what our staff have to say here Benefits We'll give you incredibly generous holidays and a superb pension scheme. You'll also get a package of amazing benefits, including free counselling and discounted supermarket shopping, spa treatments, electric cars and paddleboarding. Read more on our careers page Applying for the role If you're reading this on our website, click on the apply button, below. If you're reading this advert on another site, visit our vacancies page The closing date for receipt of completed applications is 13th November at midnight. No CVs or agencies please. Everyone's welcome to apply for a role here, regardless of personal characteristics, including race, age, gender, religion, ability, disability, or sexuality. We're totally committed to the safeguarding and welfare of all our students, and we expect you to be too. We follow safer recruitment statutory guidance (Keeping Children Safe in Education). If you're successful, you'll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references. All posts at Exeter College are exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) mean that when applying for certain jobs and activities, certain spent convictions and cautions are 'protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ's guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.

Accommodation Officer

Accommodation Assistant Location: St Ives Bay Beach Resort, Hayle, TR27 5BH Hours of work: Seasonal Contract - Variable Hours Salary: £12.21 Per Hour - Paid Weekly! Weekend availability required What we need in a nutshell We want you to make our accommodation so clean that it sparkles. So clean that when guests arrive at their accommodation for the first time, we can hear them say "Wow!" Who we are? We're not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn. We need you to be the person who delivers delight by managing and motivating a team of cleaners. That feeling that guests get when they first open the door is up to you and your team, and the love you have put into making their accommodation sparkle. It sets the standard for a great holiday. Part of the Away Resorts family, with 27 self-catered parks which all have their unique appeal! Check them out on our website for more information: <a href="http://www.awayresorts.co.uk/" target="_blank">http://www.awayresorts.co.uk/</a>. What you'll be doing As a member of the Accommodation cleaning team you will be responsible for delivering and maintaining a high level of cleanliness in all units of accommodation you are asked to look after. You must be able to demonstrate that you can work to agreed standard and be positive in your nature. Are you a parent looking for work that fits around your busy schedule? We understand the challenges of balancing work and family life. That's why we offer flexible shifts from 10am to 2pm, allowing you to drop off your kids at school and pick them up afterward. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience and qualities you'll need We'll provide full training, but you must: <ul><li>Be comfortable working to deadlines as part of a very busy Team</li><li>Have real attention to detail with the highest of standards</li><li>Be adaptable...conscientious and very organised</li></ul>Any previous experience of working in a Cleaning type role is a plus, but not essential. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts which is captured by our Holiday Heroes' mantra of Attentive Amazing Lovers What we can offer you <ul><li>Training and Development</li><li>Reward and Recognition </li><li>Holiday Hero discounted Menu</li><li>Discounted holidays on Away Resorts for you and your family &amp; Friends</li><li>Employee Assistant Program</li><li>Team Events</li><li>Uniform Provided</li></ul>Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work! Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. GOOD LUCK!

Accommodation Assistant Location: Retallack Resort &amp; Spa, Cornwall Salary: £12.21 per hour- Paid Weekly Hours of work: Seasonal contract- Variable hours- Flexible around school hours! Sunday cleaners also required. Who we are? We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively water sports hub, wrapped up in a stunning countryside location close to the North Cornish coast. Find out more about our holiday experience on our website: <a href="http://www.awayresorts.co.uk" target="_blank">http://www.awayresorts.co.uk</a>. What you'll be doing As a member of the Accommodation cleaning team you will be responsible for delivering and maintaining a high level of cleanliness in all units of accommodation you are asked to look after. You must be able to demonstrate that you can work to agreed standard and be positive in your nature. Are you a parent looking for work that fits around your busy schedule? We understand the challenges of balancing work and family life. That's why we offer flexible shifts from 10am to 2pm, allowing you to drop off your kids at school and pick them up afterward. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience and qualities you'll need We'll provide full training, but you must: <ul><li>Be comfortable working to deadlines as part of a very busy Team</li><li>Have real attention to detail with the highest of standards</li><li>Be adaptable...conscientious and very organised</li></ul>Any previous experience of working in a Cleaning type role is a plus, but not essential. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts which is captured by our Holiday Heroes' mantra of Attentive Amazing Lovers What we can offer you This is a flexible role that we can help you fit into your life and it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits, including: <ul><li>Competitive Pension</li><li>Discounts on Away Resorts Holidays for you and your Family and Friends</li><li>On Park Discounts</li><li>Awards and Recognition </li><li>Team Events</li><li>Employee Assistance Program</li></ul>Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work! Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck!

Accommodation Assistant Location: Mill Rythe Coastal Village, Hayling Island, Hampshire Salary: £12.21 per hour- Paid weekly! Contract: Seasonal contract- variable hours (weekends with weekday availability) What we need in a nutshell We want you to make our guest accommodation so clean that when guests open their door for the first time, we can hear them say "Wow!" Who are we? Away Resorts are shaking up the industry and setting the new standards for what to expect from a UK Holiday Park. With 27 parks and resorts around the UK, our Parks are jaw dropping not only in its views but also what it offers our Guests. We are famous for our Accommodation, from exclusive units you will only find at Away Resorts, down to our own bespoke scent. Our attention to detail is second to none, so much so, that when our Guests open the door, they go "Wow!" However, what really makes us special is our Team of people making all this happen, we are a growing business and are now on the lookout for a Guest Experience Manager that cares about their Teams and Guests as much as we do! Our Mill Rythe resort, set on a peaceful estuary, has undergone a stunning £10m refurbishment with our stunning cocktail bar, The Missing Squirrel! As well as our incredible new restaurant The Green Room. So, whether you are looking for the next step in your career or simply a new challenge, find out more here <a href="http://www.awayresorts.co.uk/" target="_blank">http://www.awayresorts.co.uk/</a> What you'll be doing You'll be preparing guest accommodation to our high standards - and then a little higher. This includes: <ul><li>changing beds </li><li>vacuuming, dusting and cleaning bedrooms and living spaces </li><li>cleaning and restocking bathrooms and kitchens </li></ul>One more thing...holidays happen at holiday times so you'll need to work your magic on bank holidays and weekends too. Skills, experience and qualities you'll need We aim to deliver delight to our guests and to do this, you will need to: <ul><li>Be comfortable working to deadlines as part of a busy team </li><li>Care about the smallest detail and demonstrate the highest of standards </li><li>Have a friendly and helpful attitude </li></ul>It's the icing on the cake if you have experience, but don't worry if you don't, we provide lots of training. We have a can-do, people-centred ethos at Away Resorts and we look for certain qualities in our team members. Have a read about it and see if you fit the bill. What we can offer you Enjoy some great benefits, including: <ul><li>A great working environment - We work hard but have fun along the way</li><li>Competitive salary with bonuses</li><li>Pension scheme</li><li>Up to 50% Discounts on Away Resorts holidays with offers for friends &amp; family to also enjoy</li><li>20% On-park discounts</li><li>Monthly Team incentives</li><li>Career Development - if you are hungry for more, we have a proven track record in investing into our team members </li></ul>Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work! Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck!

The Vacancy Permanent, Full Time (37 hours per week) We are a values driven organisation committed to achieving our mission of 'One team, transforming lives', but we're also entrepreneurial, maximising the value of our money and resources. We are currently looking to recruit two Neighbourhood Housing Officers to join our team! As a first point of contact, you will provide a customer focused housing management service within a designated neighbourhood. The work undertaken will meet the aims and objectives of Stockport Homes and achieve our mission to transform lives. As a Neighbourhood Housing Officer, you must be confident in order to enforce tenancy conditions and challenge behaviours using various tools and powers at your disposal. This will require excellent organisational and problem-solving skills, a high level of resilience, the ability to work on your own initiative with minimal supervision and excellent interpersonal and communications skills to work with partners and colleagues to jointly tackle issues. With excellent customer care skills and a commitment to making a difference to the neighbourhoods you will manage; you must be capable of working positively and enthusiastically in sometimes challenging circumstances and have an interest in Housing law relating to the management of Social Housing. With good problem-solving skills and the ability to work both on your own initiative and as part of a team, you must be able to use a wide range of IT packages to manage tenancy details and case work and be willing to deal with different types of workloads and problems. Due to the nature of the role, a valid current driving licence and access to a car is essential. The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in. This role will be on Stockport Homes Limited terms and conditions. The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service. We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. If you require any reasonable adjustments to complete your application, please contact the People &amp; OD Team on <a href="mailto:humanresources@stockporthomes.org" target="_blank">humanresources@stockporthomes.org</a>. Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page. This role has been reopened; Please note, previous applicants need not reapply. Please note: We encourage you to apply early! We will be reviewing applications and conducting interviews on a rolling basis throughout the campaign so we may close the advert sooner if we find the right candidate. About Us Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact. We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes. As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home. All our profit is reinvested within the group to maximise opportunities for those who most need our help. Companies within SHG: Stockport Homes - Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an 'Arm's length management organisation', so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services. Three Sixty - Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive. Skylight - SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work. Viaduct Housing Partnership - Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport. SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey. Our Benefits Personal Development Work/Life Balance Embrace Diversity Our Community Previous Next

Neighbourhood Housing Officer

Neighbourhood Response Officer Role Title: Neighbourhood Response Officer Hours: 35 hours per week, Monday-Friday Salary: £30,654 to £38,317 per annum (salary offered dependent on experience) plus London Allowance of £2,739 per annum Location: East Kent Areas, based at our Stanhope Office, Ashford Contract: 6 Month Fixed Term Contract You'll be managing a portfolio of our estates across London, carrying out minor communal repairs, adaptations, site safety checks, rubbish removal and completing general caretaking responsibilities including estate inspections and monitoring of cleaning and grounds maintenance. What we're looking for? We're looking for a Neighbourhood Response Officer to join our Neighbourhood Response teams, to cover our homes and communities across London. Your experience of completing general property repairs will be valuable to ensure you're able to provide an effective service in customer homes and communal areas. All our Neighbourhood Response Officers are locksmith trained and will go the extra mile for our customers to ensure their concerns are looked into. Together with a current driving licence, an appreciation of the needs of older or vulnerable people and of the role of a housing association are a must. You'll be driving a Moat branded van and wearing your Moat uniform with pride, providing our customers with the highest quality service. You'll be provided with full IT equipment including laptop, iPad and mobile phone. For more information please take a look at the job description: neighbourhood-response-officer.pdf To apply: Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it's really important that you provide as much detail as possible in your application. We're keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team. Who are we? We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future.Our purpose is to "open doors to better lives for our customers". We thrive to be customer pioneers; providing a great customer experience. We're proud to have been recognised as one of 'The Sunday Times Best Places to Work' 2025, based on feedback from our colleagues. Why join us? Come and make a difference, grow your career, join a great team and take on new challenges. In return, you'll receive: Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com) Want to know more about Moat? Check out our social media feeds! Instagram: @moathomes Facebook: Moat Homes If this sounds like the role for you, apply by 11pm on Sunday 9th November 2025 and be part of something bigger! Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you. We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application! If you require any additional adjustments to the recruitment process, please email <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>.

120 Housing / Neighbourhood management Jobs in United Kingdom