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Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks. We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service. We are pleased to share an opportunity for someone to us as a Housing Manager. This is a permanent job, working 37 hours per week, Monday to Friday. The role comes with Agile Working and Flexible Working will be considered. The successful candidate can be based in any Flagship Housing office, whichever is closest to their home address. We have offices in the following locations: Norwich, Melton / Woodbridge, East Dereham &amp; Bury St. Edmunds. As a Housing Manager, you will lead and a develop a team and support the Head of Housing to deliver our housing strategy and our vision, Housing Made Simple. You'll be the subject matter expert for your service area ensuring the function meets all regulatory and legislative requirements. Taking a coaching approach to empower your team to deliver an outstanding housing management service to our customers. You'll support the team to resolve complex enquiries. Whilst encouraging your team to be autonomous and to be confident in their decision-making, driven by doing the right thing for our customers and our business. You'll support your manager to lead on our vision, Housing Made Simple, to make it as easy as possible for customers to rent their homes whilst ensuring we are compliant with the law, legislation, and Bromford Flagship's policies and procedures. Applications are welcomed for the role of Housing Manager from those with previous experience of leading and developing a team, ensuring they have the skills, knowledge, and resources to carry out their roles. With extensive housing management experience, in social housing. You will need demonstrable experience of continuous improvement, shaping the future direction of the team and wider business. As well as being able to analyse and interpret data to understand and improve performance. Educated to GCSE standard or equivalent, with a CIH 4 - Housing Qualification or be willing to study towards it. You will also require a full valid Driving Licence. In return for your hard work, we offer a competitive salary of £46,297.19 annum and a benefits package that includes: <ul> <li>25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.</li> <li>Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.</li> <li>Death in Service Benefit.</li> <li>Company Sick Pay.</li> <li>An agile working environment to achieve a healthy work/life balance.</li> </ul>and that's not all! We're also proud to offer: <ul> <li>Opportunities for development (including apprenticeships, our Academy, and various training options).</li> <li>Health and well-being programs and initiatives.</li> <li>Empowerment (we give you the tools and systems to make the right decisions for resolving issues).</li> <li>A Leadership Team that inspires, develops, and supports you.</li> </ul>Please see the attached The Housing Manager The Part I Play Statement , for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you're the right person for the job; please quote Reference Number 1683 and state that you are applying to be a Housing Manager, in your statement. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box. Please click here , to see the full list of benefits for this job. If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence. Closing Date: 23.11.2025. Interview Date: 03.12.2025, in King Street, Norwich. Applications may be reviewed, and candidates invited to interview ahead of the close date. We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful. No Agencies please. Housing Manager - Reference Number 1683 About Us Victory / Samphire/ Newtide Homes is part of Bromford Flagship . By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive. Division Housing Locations Office Based - Negotiable (any Flagship Office) Remote status Hybrid Yearly salary £46,297.19

Housing Manager

Housing Manager Working across Gateshead Permanent, full time (37.5 hpw) Up to £32,000 per annum [pro rata] (depending on experience, skills and qualifications) We can't offer CoS for this role Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team in Gateshead. You'll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day! What's in it for you? <ul><li> 34 days leave, rising to 39 (this includes bank holidays and a "me day"). </li></ul><ul><li> Matching pension contribution (up to 7% and life insurance of 3x basic salary) </li></ul><ul><li> Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support </li></ul><ul><li> Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more </li><li> Work your way with flexibility to balance life and work </li></ul>What you'll do <ul><li> You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). </li></ul><ul><li> Engage with customers and proactivity on our estates, you'll really get to get to know our communities. </li></ul><ul><li> Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. </li></ul><ul><li> Managing our voids process including liaising with local authorities. </li></ul><ul><li> Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. </li></ul>Why choose us? This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li> Experience in the housing sector and understand housing management, housing law and in an ideal world, universal credit too! </li><li> Have, or are willing to work towards Chartered Institute of Housing Level 3 </li></ul><ul><li> Passionate about delivering excellent customer service and have a genuine desire to help your customers. </li></ul><ul><li> This job can challenge, especially when we're dealing with complaints but your resilience will help you through. </li></ul><ul><li> Confident working with external partners and stakeholders such as local authorities, MP's etc</li></ul>The practical bits <ul><li> This is a hybrid role and in an average week, you'll spend a couple of days working from our community patches </li></ul><ul><li> Although you'll spend time in our neighbourhoods, we do get together regularly, we spend 2 days in the office and the rest working from home catching up on admin. </li></ul><ul><li> We mainly work Monday to Friday and work occasional evenings to meet with customers. You'll be able to shape your own diary. </li></ul><ul><li> To get from A to B, you'll need a vehicle insured for business purposes. We'll pay your mileage! </li></ul><ul><li> You'll need a Standard DBS check done and we pay for that. </li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply. Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>.

Housing Manager Hybrid Home &amp; Community working across properties in the East Sussex area Permanent, Full time (37.5 hpw) Up to £32,000 per annum (depending on experience, skills and qualifications) Plus great benefits including Health Cash Plan We can't offer CoS for this role Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team in the South East covering our East Sussex Patch. You'll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day! This is a great time to join as one of the estates has been identified as a Priority Estate with exciting Community Development work taking place. What you'll do <ul><li> Engage with customers and proactivity on our estates, you'll really get to get to know our communities </li></ul><ul><li> You'll look after a number of patches and neighbourhoods </li></ul><ul><li> Managing anti-social behaviours in our estates, responding to customer queries and complaints </li></ul><ul><li> Managing our voids process including liaising with local authorities </li></ul><ul><li> Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities </li></ul>Why choose us? This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li> Experience in the housing sector and understand housing management, housing law and in an ideal world, universal credit too! </li><li> You have, or are willing to work towards Chartered Institute of Housing Level 3 </li></ul><ul><li> Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude </li></ul><ul><li> This job can challenge, especially when we're dealing with complaints but your resilience will help you through. </li></ul><ul><li> Confident working with external partners and stakeholders such as local authorities, MP's etc </li></ul>The practical bits <ul><li> This is a hybrid role and in an average week, you'll spend 2-3 days working from our community patches across sites in Wealden, Uckfield and Eastbourne among others. </li></ul><ul><li> Although you'll spend time in our neighbourhoods, we do get together regularly virtually and in person in our communities, with time working from home catching up on admin. </li></ul><ul><li> We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary. </li></ul><ul><li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li></ul><ul><li> You'll need a Standard DBS check done and we pay for that. </li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! What's in it for you? <ul><li> 34 days leave, pro-rated (including bank holidays and a "me day") </li><li> Paid time off for volunteering </li><li> Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) </li><li> Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies </li><li> Career path with development and an excellent training package </li><li> Excellent benefits and rewards including supermarket discounts and travel expenses </li></ul>Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply. Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>.

Tenancy Manager Location: Reading Town Centre (just opposite the train station) Contract: Full-time, Permanent We're looking for a Tenancy Manager to join a growing property management team based in Reading town centre. This is an exciting opportunity for a driven, customer-focused professional to play a key role in delivering exceptional tenancy services and ensuring residents enjoy a smooth, high-quality experience throughout their tenancy. About the Role As a Tenancy Manager, you'll oversee all stages of the tenancy lifecycle, from move-ins and renewals to move-outs, ensuring processes are handled efficiently, compliantly, and with great attention to detail. You'll communicate clearly and empathetically with tenants, manage documentation and legal notices, and collaborate closely with colleagues across departments to maintain high service standards. Key Responsibilities <ul> <li>Manage all tenancy processes including move-ins, renewals, and terminations.</li> <li>Handle tenant queries and complaints professionally, providing timely, effective resolutions.</li> <li>Ensure all tenancy documentation and records comply with current legislation.</li> <li>Conduct and follow up on property inspections.</li> <li>Liaise with internal teams such as Maintenance, Lettings, and Customer Service for smooth operations.</li> <li>Contribute to data accuracy, reporting, and continuous service improvement initiatives.</li></ul>About You <ul> <li>Experience in residential tenancy management or property administration.</li> <li>Strong understanding of UK tenancy legislation and compliance requirements.</li> <li>Excellent communication and organisational skills with a proactive, detail-oriented approach.</li> <li>Confident decision-maker able to work both independently and collaboratively.</li> <li>Committed to providing an outstanding customer experience.</li> <li>ARLA qualification (or willingness to work towards one) desirable.</li></ul>What You'll Gain You'll be part of a supportive team, with opportunities to grow in a rapidly expanding company that values professionalism, collaboration, and exceptional service delivery.

Tenancy Manager

Housing Manager - Lettings Team Salary up to £32,000 plus 34 days leave and health cash plan Permanent, Full time (37.5 hpw), East Coast &amp; Yorkshire Make a real difference in our communities If you're ready to leave behind the desk and get stuck into real neighbourhood work, this is the role for you. You'll be part of our awesome housing team across the East Coast and Yorkshire, helping customers feel safe, supported and proud of where they live. Every day brings something new, and you'll go home knowing you've made a difference. What you'll do <ul><li>You'll understand the community that you work in for our general needs, shared ownership and leasehold customers covering our homes in areas from Sunderland to Sheffield and decide on the necessary course of action.</li><li>You will work closely with our other housing management teams, and our development colleagues to ensure our properties are the appropriate standard for our new customers.</li><li>You will represent Home Group in our communities and being present on our estates undertaking Housing Manager tasks such as: pre tenancy visits, sign-ups and handovers of new stock.</li><li>You'll undertake pre-allocation checks, ensuring we are compliant with our policies, practices and procedures.</li><li>You will also have involvement across our other housing management functions.</li></ul>Why join us You'll be part of a team that cares deeply about people and places. We'll support your growth with our 'grow our own' approach and help you build a career you're proud of. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>A background in allocations &amp; lettings management processes, either within the housing sector or an alternative sector.</li><li>An understanding of housing management, housing law, local lettings policies, section 106 agreements.</li><li>Passionate about delivering excellent customer service and have a genuine desire to help your customers.</li><li>This job can challenge, especially when we're dealing with complaints, but your resilience will help you through.</li><li>Confident working with external partners and stakeholders such as local authorities.</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! Practical bits <ul><li>Hybrid working which involves working from home, in the community or one of your local offices.</li><li>You'll manage your own diary and be accountable for achieving KPI's.</li><li>You will need to be able to drive and have access to a vehicle insured for business purposes. Don't worry, we'll pay your business mileage to cover this use!</li><li>You'll need an Enhanced DBS check done and we pay for that.</li></ul>What's in it for you? <ul><li>34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year</li><li>Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more</li><li>Matching pension contribution (up to 7% and life insurance of 3x basic salary)</li><li>Instant pay access with Stream</li><li>800 discounts on shops, holidays, days out, tech and more</li></ul>Find out more Click APPLY NOW to see our Housing Manager job description , find out about us, for help to apply and our benefits . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>.

Housing Manager Salary £32,000 per annum plus 34 days leave and health cash plan Permanent, Full Time (37.5 hpw) or part time available Whitehaven Make a real difference in our Whitehaven communities If you're ready to leave behind the desk and get stuck into real neighbourhood work, this is the role for you. You'll be part of our awesome housing team in Whitehaven, helping customers feel safe, supported and proud of where they live. Every day brings something new, and you'll go home knowing you've made a difference. What you'll do <ul><li>Build strong relationships with customers and local partners</li><li>Manage estates, tackle antisocial behaviour and respond to complaints</li><li>Carry out safety checks and inspections across our buildings</li><li>Support lettings and voids, working with local authorities</li><li>Help customers feel heard, respected and part of their community</li></ul>Why join us You'll be part of a team that cares deeply about people and places. We'll support your growth with our 'grow our own' approach and help you build a career you're proud of. Be part of one of the UK's top 10 Great Places to Work! You have... <ul><li>Experience in housing management or similar customer-facing role</li><li>Knowledge of housing law and universal credit, or a willingness to learn</li><li>A positive, proactive attitude and strong organisational skills</li><li>Confidence working with external partners and stakeholders</li><li>A passion for great customer service and community impact</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! Practical bits <ul><li>You'll work Monday to Friday with occasional evenings to meet customers.</li><li>You'll manage your own diary.</li><li>You need a vehicle insured for business use, and we pay your mileage.</li><li>You need an Enhanced with barring list DBS check that we pay for.</li></ul>What's in it for you? <ul><li>34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year</li><li>Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more</li><li>Matching pension contribution (up to 7% and life insurance of 3x basic salary)</li><li>Instant pay access with Stream</li><li>800 discounts on shops, holidays, days out, tech and more</li></ul>Find out more Click APPLY NOW to see our Housing Manager job description , find out about us, for help to apply and our benefits . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>.

Housing Operations Manager Salary up to £50,000 per annum plus work your way with flexibility and family friendly policies. Permanent and 6-month Fixed Term opportunities Bishop Stortford covering your patch across Hertfordshire and Essex. Home, a place where you belong Are you an experienced housing professional who leads and inspires? Join us to manage a diverse housing portfolio across our Central region delivering rented, leasehold and supported housing services. You'll ensure regulatory compliance, operational excellence and outstanding customer outcomes while shaping strategy and leading high-performing teams to achieve real impact. If you're ready to step into a role with real scope, this could be your switch moment. What you'll do <ul><li> Lead and support Service Managers and Housing Managers and their team performance across rented, leasehold and supported housing </li><li> Manage your own housing portfolio ensuring compliance with legal and regulatory standards and internal policies </li><li> Drive operational efficiency, including rent collection, void management, tenancy sustainment and continuous improvement across all service strands </li><li> Monitor KPIs, performance and budgets, making data-driven decisions to improve services </li><li> Build strong relationships with colleagues, customers and stakeholders to support our strategic objectives </li></ul>Why join us You'll join a team that's collaborative, experienced and genuinely supportive - our colleagues make a real difference here. You'll have the freedom to shape your role, grow your skills, influence outcomes for our customers and make a real impact. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li> Significant experience managing housing services in rented, leasehold and supported settings. You'll ideally have - or be working towards CiH Level 4 too. </li><li> Proven leadership skills and a track record of developing brilliant teams and ensuring a high-performance culture with measurable outcomes </li><li> Knowledge of housing regulations and compliance requirements </li><li> Ability to manage budgets, interpret financial data and make commercial decisions </li><li> Excellent communication, coaching, negotiation and conflict resolution skills </li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The Practical bits <ul><li> You'll manage your own diary and we're open to agree a working pattern with you. </li><li> We typically work on a hybrid basis with 2 days per week in our local services or out in our communities, with the rest from home. As you're covering a large geographical patch there will be a fair bit of travel to our services and teams. </li><li> You need an Enhanced with barring list DBS check (we pay) </li><li> You need to be able to drive and have access to your own vehicle insured for business purposes (on the job mileage? We've got you covered!) </li></ul>What's in it for you? <ul><li> 34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year </li><li> 2 paid volunteering days each year </li><li> Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more </li><li> Matching pension contribution (up to 7% and life insurance of 3x basic salary) </li><li> 800 discounts on shops, holidays, days out, tech and more </li></ul>Find out more Click APPLY NOW to see our Operations Manager Job Description , find out about us , for help to apply and our benefits . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Operations Manager

Are you passionate about delivering exceptional housing services and leading teams to success? We are looking for a dynamic, assertive and proactive Housing Manager ready to make a difference to young people's lives. We are a youth-focused registered provider of social housing, currently providing 30 bedspaces with ambitions to create more. This role is focused on landlord services and compliance, particularly with regard to occupancy, rent / service charge collection, the pro-active resolution of behavioural / engagement issues and the processing of complaints. We currently provide youth support coaching via a separately managed programme; oversight of this does not currently form part of the Housing Manager role. As a part of our management team, you will be involved in dealing with staffing, client or other issues across the wider organisation as they arise, and you will be part of our On Call rota. You will be able to develop a strong understanding of our various services and users, and particularly the issues arising in an accommodation setting for young people. Main Responsibilities <ul><li>To be accountable for meeting or exceeding targets for rent collection, applications and void management.</li><li>To oversee the proactive management of behaviour, engagement and complaints.</li><li>To provide line management to the housing team including recruitment, induction and training.</li><li>To advise senior staff on matters impacting policies or procedures, and to bring day-to-day experience to developmental / strategic discussions.</li><li>To contribute to gathering information and evidence relating to the regulatory framework for registered providers, safety issues and other licencing and similar matters.</li><li>To take responsibility for the operation, performance and monitoring of funded programmes as agreed (eg food cupboard stocks, move on grants, resident voice).</li><li>To maintain effective relationships with resident clients, ensuring the provision of a professional and customer-focused service.</li><li>To oversee YMCA Doncaster's client recording system for residents and other beneficiaries, including implementation, inductions and troubleshooting.</li><li>To submit CORE and other individual returns as necessary.</li><li>To manage specified income and expenditure budgets, ensuring good value and identifying cost-saving opportunities.</li><li>To provide regular and occasional reports as required, including for the monitoring of targets.</li><li>To cover accommodation, reception or other duties where necessary in times of absence or vacancies.</li><li>To act as a shift Duty Manager, including dealing with any safeguarding, staffing, client or other issues arising during periods of duty.</li><li>To be part of the On Call rota with two or three others, responding effectively to concerns. This will include finding cover in the case of sickness or other absence, or covering a shift at short notice when no other cover is available.</li><li>To develop and maintain appropriately professional relationships with clients, users and other staff, and to maintain confidentiality at all times.</li><li>To represent senior staff and the Association positively in all relationships, both internal and external.</li><li>To work within the policies and procedures of YMCA Doncaster, and to contribute to their development.</li><li>Other reasonable duties as required from time to time by the Line Manager.</li></ul>Person Specification <ul><li>Recent experience in housing services including understanding of occupancy, rent / service charges collection, behavioural issues and complaints.</li><li>Minimum of five GCSEs or equivalent, including maths and English, to minimum grade C.</li><li>Experience of managing a complex and unpredictable workload effectively.</li><li>Experience of managing people including regular supervision and performance management.</li><li>Able to work within organisational procedures and clear structures.</li><li>Experience of monitoring performance and meeting targets.</li><li>Able to be assertive and persistent where necessary to get things done.</li><li>Understanding of the key issues for social housing in England.</li><li>Able to take a proactive and preventative approach to the work.</li><li>Strong organisational and administrative skills, including attention to detail when inputting data and creating reports.</li><li>Able to use Microsoft Word and Excel to a high standard, and able to implement or adapt to new technologies where efficiency can be improved.</li><li>Effective verbal and written communication skills, including the ability to communicate well with colleagues as well as with customers or clients with complex needs and / or challenging behaviours.</li><li>Capable of taking responsibility for unexpected situations and making significant decisions in accordance with policy.</li><li>Able to carry out monitoring patrols across indoor and outdoor areas including four floors and two stairways, and to deal with any issues arising.</li><li>Experience of maintaining confidentiality and appropriate relationships, and a clear understanding of the importance of those.</li><li>Able to work varied and unsociable hours where needed.</li><li>Able to cover as part of the On Call rota and to attend site within two hours in the event of an emergency.</li></ul>

Housing Manager Reading, Basingstoke and surrounding areas including Hybrid working Permanent, full time (37.5 hpw), working Monday to Friday 9.00a.m to 5.00p.m with some need to occasional attend evening customer meetings. Circa £32,000 per annum depending on experience, skills and qualifications Plus great benefits including Health Cash Plan Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team based in Reading. You'll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day! Typical day as a Housing Manager <ul><li>You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).</li><li>Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods.</li><li>Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.</li><li>Managing our voids process including liaising with local authorities.</li><li>Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.</li></ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the Top Ten Great Places to Work in the UK! About You <ul><li>You are experienced in the housing sector and understand housing management and housing law</li><li>You have, or are willing to work towards Chartered Institute of Housing Level 3</li><li>Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude</li><li>Passionate about delivering excellent customer service and have a genuine desire to help your customers.</li><li>This job can challenge, especially when we're dealing with complaints, but your resilience will help you through.</li><li>Confident working with external partners and stakeholders such as local authorities, MP's etc</li><li>Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates.</li></ul>Our team You'll join Ali who manages the Housing Managers in Reading. We're absolutely passionate about what we do! We're really proud of always being the portfolio who hits their KPI targets continuously due to the hard work and accountability of the brilliant team. We're a supportive bunch who meet regularly to work together in the office, but we also make sure we plan fun things and celebrate special occasions. Job details <ul><li>This is a hybrid role and in an average week, you'll spend 2-3 days working from our community patches of Reading, Basingstoke and surrounding areas</li><li>Although you'll spend time in our neighbourhoods, we do get together regularly, we meet every Wednesday in the Reading office for anchor days. You do however get the chance to also work from home to catch up on admin.</li><li>Flexible working hours or there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview</li><li>We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary.</li><li>To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>You'll need a Standard DBS check done and we pay for that.</li></ul>A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul><li>34 days leave (this includes bank hols and a "me day" to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!</li><li>Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.</li><li>Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.</li><li>We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!</li><li>Colleagues really matter to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them.</li><li>Explore our benefits in detail on our website.</li></ul>Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a> South West Rented Portfolio 3

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone are looking for Relief House Managers to join the team to cover ad hoc shifts at some of our development across Bristol and the surrounding areas. Hours: Flexible hours to be agreed with Operations Manager Hourly rate: £13.77 per hour Mileage will be paid. Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression and in addition you will work in the most beautiful surroundings. About the Role of a Relief House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. A House Manager is a diverse role encompassing front of house management, facilities, event coordination and customer service. Some of the Relief House Manager duties within this role include: <ul> <li>Helping Homeowners settle into their new home.</li> <li>Providing a professional front of house service and welcome all visitors in a friendly manner.</li> <li>Being available to all Homeowners to offer help, support and advice as necessary.</li> <li>Promoting good communications between the Homeowners and their families, and our partners and suppliers who provide support and other services.</li> <li>Managing the development -, gardens and grounds - in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is provided for our Homeowners.</li> <li>Dealing with emergency situations as they arise in a professional way.</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>To be reliable and flexible to deal with out of hour's calls and emergencies on the development.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone is officially recognised as a 'Great Place to Work!' We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

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