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The Vacancy Join McCarthy Stone as a Relief House Manager - Make a Difference Every Day! Are you passionate about delivering outstanding customer service? Do you thrive in dynamic environments where multitasking and problem-solving are key? If you enjoy organising social events and helping others, we have the perfect opportunity for you! McCarthy Stone is seeking a Relief House Manager to join our dedicated team, covering ad hoc shifts at our beautiful estates in and around the West of Scotland. This role offers flexible hours to be agreed upon with the Operations Manager, with an hourly rate of £13.77. Plus, you'll receive mileage reimbursement for your travel! Why Work with Us? At McCarthy Stone, we offer a range of fantastic benefits, including: <ul> <li>Group personal pension</li> <li>Life assurance</li> <li>Medical screening</li> <li>Comprehensive induction and training</li> <li>Excellent career progression opportunities</li> <li>The chance to work in stunning surroundings</li></ul>About the Role As a Relief House Manager, you will play a vital role in maintaining the high-quality service our residents expect. Your responsibilities will include: <ul> <li>Welcoming new homeowners and helping them settle in</li> <li>Providing a friendly front-of-house service and assisting visitors</li> <li>Offering support, guidance, and communication between homeowners, families, and service partners</li> <li>Managing the estate, ensuring it is safe, secure, and well-maintained</li> <li>Responding to emergencies with professionalism</li> <li>Facilitating social interactions and helping homeowners enjoy their retirement</li></ul>Who You Are The ideal candidate will have: <ul> <li>Excellent communication skills and a "can-do" attitude</li> <li>Extensive experience in a customer service role</li> <li>A professional approach with high standards</li> <li>Flexibility and reliability for out-of-hours calls</li> <li>Resilience and effective problem-solving skills</li> <li>Basic health and safety awareness (preferred)</li> <li>Good computer literacy, including Microsoft Word and Outlook</li> <li>First aid qualifications (preferred)</li></ul>Why McCarthy Stone? Recognised as a great place to work, this role is not just a job-it's a chance to make a positive impact on the lives of older people. If this sounds like the perfect role for you, apply today! We review applications as they come in and may fill the position before the closing date. At McCarthy Stone, we celebrate diversity and welcome applications from all backgrounds. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Relief House Manager

Job introduction We're looking for Housing Manager to lead the delivery of our Large Panel System rehousing programme across three regeneration sites in Brighton and Hove. This is a key role, responsible for making sure residents are supported through change and that our housing services remain responsive, fair, and high quality. For an informal discussion, please contact Justine Harris - Head of Tenancy Services on <a href="mailto:justine.harris@brighton-hove.gov.uk" target="_blank">justine.harris@brighton-hove.gov.uk</a> or <a href="mailto:Emma.gilbert@brigthon-hove.gov.uk" target="_blank">Emma.gilbert@brigthon-hove.gov.uk</a> About the role What you'll be doing: <ul><li>Leading and coordinating work across the Housing service.</li><li>Managing the day-to-day delivery of the large panel system rehousing process.</li><li>Representing the service at resident and other stakeholder meetings, and leading discussions.</li><li>Supporting complex casework, including legal and tenancy-related issues, in collaboration with the housing teams.</li><li>Building strong working relationships with key partners such as social work teams, schools, mental health services, tenant groups, and the Community Engagement Team.</li><li>Tracking progress across multiple households and aligning team activity with the project plan for each regeneration site.</li><li>Maintaining oversight of all eight LPS blocks included in the regeneration programme.</li><li>Managing a team of direct reports.</li></ul>What we're looking for: <ul><li>Strong leadership and coordination skills.</li><li>Experience in housing management, particularly in complex or large-scale programmes.</li><li>Excellent communication and stakeholder engagement abilities.</li><li>Confidence in handling sensitive and complex tenancy issues.</li><li>A proactive, solution-focused approach to service delivery.</li></ul>Why join us? This is a chance to make a real impact in our communities, helping residents through a significant period of change and regeneration. You'll be part of a committed team working to deliver high-quality housing services and improve outcomes for tenants. Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you've submitted your application and at interview. As part of your application, you will need to upload your Application Form and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Application Form guidance (brighton-hove.gov.uk) and (Shortlisting guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process. Additional information Your starting salary will be pro rata if the above position is less than 37 hours or term-time only. For more information about our values and the benefits of working at the council, visit Why work for us Company information Encouraging a diverse workforce Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans. Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk). Salary range <ul><li>£48,226 - £51,356 per year</li></ul>

Housing Manager

The Vacancy Join McCarthy Stone as a Relief House Manager - Make a Difference Every Day! Are you passionate about delivering outstanding customer service? Do you thrive in dynamic environments where multitasking and problem-solving are key? If you enjoy organising social events and helping others, we have the perfect opportunity for you! McCarthy Stone is seeking a Relief House Manager to join our dedicated team, covering ad hoc shifts at our beautiful estates in and around the East of Scotland. This role offers flexible hours to be agreed upon with the Operations Manager, with an hourly rate of £13.77. Plus, you'll receive mileage reimbursement for your travel! Why Work with Us? At McCarthy Stone, we offer a range of fantastic benefits, including: <ul> <li>Group personal pension</li> <li>Life assurance</li> <li>Medical screening</li> <li>Comprehensive induction and training</li> <li>Excellent career progression opportunities</li> <li>The chance to work in stunning surroundings</li></ul>About the Role As a Relief House Manager, you will play a vital role in maintaining the high-quality service our residents expect. Your responsibilities will include: <ul> <li>Welcoming new homeowners and helping them settle in</li> <li>Providing a friendly front-of-house service and assisting visitors</li> <li>Offering support, guidance, and communication between homeowners, families, and service partners</li> <li>Managing the estate, ensuring it is safe, secure, and well-maintained</li> <li>Responding to emergencies with professionalism</li> <li>Facilitating social interactions and helping homeowners enjoy their retirement</li></ul>Who You Are The ideal candidate will have: <ul> <li>Excellent communication skills and a "can-do" attitude</li> <li>Extensive experience in a customer service role</li> <li>A professional approach with high standards</li> <li>Flexibility and reliability for out-of-hours calls</li> <li>Resilience and effective problem-solving skills</li> <li>Basic health and safety awareness (preferred)</li> <li>Good computer literacy, including Microsoft Word and Outlook</li> <li>First aid qualifications (preferred)</li></ul>Why McCarthy Stone? Recognised as a great place to work, this role is not just a job-it's a chance to make a positive impact on the lives of older people. If this sounds like the perfect role for you, apply today! We review applications as they come in and may fill the position before the closing date. At McCarthy Stone, we celebrate diversity and welcome applications from all backgrounds. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

The vacancy Hours: 35 hours per week Shift Pattern: Business hours, but flexibility is essential to meet the needs of the residents and service delivery Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here. We're growing. Quickly. In the last three years alone, we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We're constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us. In Extra Care, our residents live independently in their own homes within our schemes, complete with communal lounges, gardens, cafés/bistros and salons. The role of a Housing Manager is to ensure residents receive a high quality and responsive service in a safe and secure environment, including providing support where necessary, and encouraging independence and choice. The successful candidate will also ensure that landlord duties are discharged in accordance with Housing 21 policies and procedures. To qualify for the role, you will have: <ul> <li>Experience of supervising and managing a small team, ideally within an organisation providing Social Housing</li> <li>Experience of providing a professional, high quality housing service to older and/ or vulnerable people</li> <li>Experience of Housing Management &amp; Maintenance</li> <li>Experience of Housing aid and advice</li> <li>Experience of working within a secure and confidential environment and dealing with sensitive personal information</li> <li>Good general standard of education with GCSE's (Grade C or above) in English and Maths</li> <li>Substantial administrative experience</li> <li>Sound knowledge of Health and Safety legislation</li> <li>Knowledge of the Social Housing Sector and the relevant Legislation and regulations</li></ul>The benefits At Housing 21 we're proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive: <ul> <li>Pension scheme</li> <li>Holiday pay</li> <li>Holiday purchase scheme</li> <li>Occupational Sick Pay</li> <li>Occupational Maternity/Paternity Pay</li> <li>Health Cash Plan</li> <li>Blue Light Card (offering discounts across retail, hospitality and leisure)</li> <li>Income protection</li> <li>Eye care vouchers</li> <li>Car lease scheme</li> <li>Cycle to Work scheme</li> <li>Employee Assistance Programme</li> <li>Support to progress and develop</li></ul>As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon offer being made. If you require more information before applying for this role, please see the attached job profile. An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training. Closing date for applications 14 October 2025, with interviews taking place 16 October 2025 Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment. About us We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees. At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn't have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us! Benefits Blue Light Card Discounted retail, leisure and hospitality Holiday trade scheme Funded health cash plan Occupational maternity pay / paternity pay Pension contributions Occupational sick pay Lifestyle discounts Car salary sacrifice and leasing scheme Learning and development opportunities

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction This is a role with real breadth, visibility and impact. You will lead a range of services that are already delivering positive change, with a strong transformation programme and a committed team of c150 staff. You'll oversee services that span homelessness prevention, refugee support, private sector licensing, housing partnerships and service improvement - and you'll be responsible for shaping the strategic direction of housing in Lewisham. With a net budget of £30m and three direct reports, you'll be at the heart of a service that touches thousands of lives and plays a vital role in the borough's future. What's the role? We are proud of the progress we've made. Temporary accommodation numbers are falling, our partnerships are strong, and our teams are focused on outcomes. But we know there is more to do - and we are looking for a leader who can bring fresh ideas, connect services, and drive innovation. You'll understand that housing is a system, not a set of silos. You'll see the links between repairs, voids, homelessness and enforcement - and you'll be able to lead across that system with clarity and purpose. What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance</li> <li>Local Government Pension scheme</li> <li>Flexible working and family friendly policies</li> <li>Season ticket and bicycle loans</li> <li>A range of staff discounts including local subsidised gym memberships</li> <li>Supportive staff networks</li></ul>What we're looking for This is a role for someone who thrives in complexity and is motivated by impact. You'll bring deep housing expertise, a track record of leading change, and a commitment to equity and inclusion. You'll be a visible, collaborative leader who empowers others and builds trust across the organisation. You'll also be comfortable working in a political environment, advising elected members and representing the council externally. Location The job is primarily based in Laurence House, Catford, London, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. Do Not apply for this role via this website To apply visit <a href="https://www.gatenbysanderson.com/job/GSe126290/Director-of-Housing-Strategy/" target="_blank">https://www.gatenbysanderson.com/job/GSe126290/Director-of-Housing-Stra…</a> For further details, please contact our retained partners at GatenbySanderson, Frazer Thouard (<a href="mailto:frazer.thouard@gatenbysanderson.com" target="_blank">frazer.thouard@gatenbysanderson.com</a> ) or Alex Hayes (<a href="mailto:alex.hayes@gatenbysanderson.com" target="_blank">alex.hayes@gatenbysanderson.com</a>). Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. Please click here to view the Job Description and Person Specification Salary £113,334 - £119,346 per annum (DIR3) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook X Instagram

Director of Housing Strategy

Are you passionate about delivering exceptional housing services and leading teams to success? We are looking for a dynamic, assertive and proactive Housing Manager ready to make a difference to young people's lives. We are a youth-focused registered provider of social housing, currently providing 30 bedspaces with ambitions to create more. This role is focused on landlord services and compliance, particularly with regard to occupancy, rent / service charge collection, the pro-active resolution of behavioural / engagement issues and the processing of complaints. We currently provide youth support coaching via a separately managed programme; oversight of this does not currently form part of the Housing Manager role. As a part of our management team, you will be involved in dealing with staffing, client or other issues across the wider organisation as they arise, and you will be part of our On Call rota. You will be able to develop a strong understanding of our various services and users, and particularly the issues arising in an accommodation setting for young people. Main Responsibilities <ul><li>To be accountable for meeting or exceeding targets for rent collection, applications and void management.</li><li>To oversee the proactive management of behaviour, engagement and complaints.</li><li>To provide line management to the housing team including recruitment, induction and training.</li><li>To advise senior staff on matters impacting policies or procedures, and to bring day-to-day experience to developmental / strategic discussions.</li><li>To contribute to gathering information and evidence relating to the regulatory framework for registered providers, safety issues and other licencing and similar matters.</li><li>To take responsibility for the operation, performance and monitoring of funded programmes as agreed (eg food cupboard stocks, move on grants, resident voice).</li><li>To maintain effective relationships with resident clients, ensuring the provision of a professional and customer-focused service.</li><li>To oversee YMCA Doncaster's client recording system for residents and other beneficiaries, including implementation, inductions and troubleshooting.</li><li>To submit CORE and other individual returns as necessary.</li><li>To manage specified income and expenditure budgets, ensuring good value and identifying cost-saving opportunities.</li><li>To provide regular and occasional reports as required, including for the monitoring of targets.</li><li>To cover accommodation, reception or other duties where necessary in times of absence or vacancies.</li><li>To act as a shift Duty Manager, including dealing with any safeguarding, staffing, client or other issues arising during periods of duty.</li><li>To be part of the On Call rota with two or three others, responding effectively to concerns. This will include finding cover in the case of sickness or other absence, or covering a shift at short notice when no other cover is available.</li><li>To develop and maintain appropriately professional relationships with clients, users and other staff, and to maintain confidentiality at all times.</li><li>To represent senior staff and the Association positively in all relationships, both internal and external.</li><li>To work within the policies and procedures of YMCA Doncaster, and to contribute to their development.</li><li>Other reasonable duties as required from time to time by the Line Manager.</li></ul>Person Specification <ul><li>Recent experience in housing services including understanding of occupancy, rent / service charges collection, behavioural issues and complaints.</li><li>Minimum of five GCSEs or equivalent, including maths and English, to minimum grade C.</li><li>Experience of managing a complex and unpredictable workload effectively.</li><li>Experience of managing people including regular supervision and performance management.</li><li>Able to work within organisational procedures and clear structures.</li><li>Experience of monitoring performance and meeting targets.</li><li>Able to be assertive and persistent where necessary to get things done.</li><li>Understanding of the key issues for social housing in England.</li><li>Able to take a proactive and preventative approach to the work.</li><li>Strong organisational and administrative skills, including attention to detail when inputting data and creating reports.</li><li>Able to use Microsoft Word and Excel to a high standard, and able to implement or adapt to new technologies where efficiency can be improved.</li><li>Effective verbal and written communication skills, including the ability to communicate well with colleagues as well as with customers or clients with complex needs and / or challenging behaviours.</li><li>Capable of taking responsibility for unexpected situations and making significant decisions in accordance with policy.</li><li>Able to carry out monitoring patrols across indoor and outdoor areas including four floors and two stairways, and to deal with any issues arising.</li><li>Experience of maintaining confidentiality and appropriate relationships, and a clear understanding of the importance of those.</li><li>Able to work varied and unsociable hours where needed.</li><li>Able to cover as part of the On Call rota and to attend site within two hours in the event of an emergency.</li></ul>

About The Role Are you an experienced administrator ready for a rewarding challenge? Be part of a team that empowers young people to build brighter, independent futures. We are looking for a passionate and organisedTeam Leader - Admin Supported Housing Young People to lead our administrative operations across our young people services. This is a fantastic opportunity to make a real difference in the lives of young people while developing your leadership skills in a dynamic and purpose-driven environment. This role is perfect for someone who understands the unique needs of young people and is comfortable working in a service environment, including occasionally covering reception at our foyers. Key Responsibilities: <ul> <li>Oversee daily administrative operations to ensure smooth service delivery.</li> <li>Supervise, coach, and support Customer Service Officers, promoting wellbeing and development.</li> <li>Allocate workloads, set priorities, and monitor deadlines for efficiency.</li> <li>Develop and improve administrative systems and procedures.</li> <li>Maintain accurate records, reports, and filing systems.</li> <li>Organise meetings and events, including agendas, minutes, and follow-ups.</li> <li>Communicate effectively with colleagues, residents, and external stakeholders.</li> <li>Prepare reports and submit management information (e.g., quarterly returns).</li> <li>Monitor budgets, process expenditures, and support financial reporting.</li> <li>Ensure compliance with safeguarding, GDPR, health &amp; safety, and regulatory standards. </li> <li>Provide confidential support to Service Leads and managers. </li></ul>Why Join LiveWest? At LiveWest, we believe in creatinga home for everyone. You will be part of a supportive, forward-thinking organisation that values collaboration, innovation, and continuous improvement. We are committed to empowering our teams and delivering services that truly make a difference. In this role, you will not only lead but inspire, helping young people take steps toward independence and brighter futures. This role is being offered on a full time, permanent basis working 37 hours per week, bandwith hours are 8am to 6pm. Location: Ideally based at one of our schemes in Plymouth, Torbay or Bristol Foyer, where you'll line manage our Customer Service Officers. However, we're happy to discuss alternative arrangements with the right candidate, including a main office base. For further information about this role, please view our candidate information pack. We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check. About The Candidate To be successful in your application for the role of Team Leader - Admin Supported Housing Young People, you will have the essential skills and experience for a level 2 role (please see candidate information pack) and the following role specific skills and experience: <ul> <li> Proven experience providing confidential administrative support at a senior level.</li> <li> Excellent communication, presentation, and interpersonal skills, with the ability to engage at all levels.</li> <li> Experience supervising, coaching, and motivating staff, with strong team leadership skills. </li> <li> High level of IT proficiency, including advanced Microsoft Office (Word, Excel, Outlook, PowerPoint) and database/spreadsheet use.</li> <li> Knowledge of office procedures, systems, and equipment to support efficient operations.</li> <li> Positive, customer-focused approach, with the ability to influence change and continuously improve processes.</li> <li> NVQ Level 3 or equivalent in a relevant field or willingness to work towards it.</li> <li> Desirable: Experience working in housing, social care, or supported accommodation settings. </li> <li>Desirable: IT knowledge, including Visio and specialist databases. </li> <li>Desirable: Experience preparing for audits, inspections, or regulatory reviews. </li></ul> Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship. About The Company Our Reward and Benefits: <ul> <li>Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).</li> <li>Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.</li> <li>Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.</li> <li>Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.</li> <li>Family Support: Policies designed to help you balance work and family life, including a new child payment.</li> <li>Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.</li> <li>Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.</li> <li>Giving Back: Up to four paid volunteering days a year to support our communities.</li> </ul>About Us: At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone. Inclusion at LiveWest: At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.

7 Housing services manager Jobs in United Kingdom