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The Vacancy Permanent Part-time Position - 28 hours per week £35,482.50 FTE £28,386 pa pro rata for 28hrs per week An exciting opportunity has arisen to join CHS as a Housing Officer in our General Needs Housing Team, covering a patch of around 350 rented and shared ownership properties in Cambridgeshire. At CHS our mission is to enable people to flourish, by providing security and creating opportunities, through the delivery of high-quality Cambridgeshire based homes with support. If you are looking for a truly rewarding role, then come and join us. We are a friendly and supportive team based at CHS's offices in Histon. We work together to provide duty cover at the office on a rota basis, plus you can apply for hybrid working from home. You will be out and about on your patch regularly, visiting customers, conducting estate inspections and making sure our neighbourhoods are places where people are proud to live. What you'll do In this highly responsible and varied role you will be at the heart of CHS activity. As part of our housing management team, you will deliver a first-class service to our customers. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently and fairly, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will be able to manage your own workload with minimal supervision to ensure a customer focused service is provided. You will be able to involve customers, work in partnership with other agencies and improve service delivery to meet customers' needs. About you <ul> <li>Motivated to make a positive contribution from day one</li> <li>Good knowledge of housing management, tenancy sustainment, welfare benefits, and collaborative multi-agency working</li> <li>Focussed on delivering excellent customer service</li> <li>Excellent time management and decision-making skills</li> <li>Strong organisational and communication skills</li> <li>Competent in the use of MS Office packages (including Word, Excel, Outlook)</li> <li>Flexible and adaptable</li> <li>A full UK driving licence and use of a car for work purposes is essential</li></ul>Our benefits include <ul> <li>A hybrid working policy and flexible working</li></ul><ul> <li>30 days holiday increasing to 35 days inclusive of Bank Holidays (pro rata for part-time staff), depending on length of service</li></ul><ul> <li>Holiday purchase scheme - up to 5 days per year (pro rata for part-time staff)</li> <li>Company sick pay scheme</li> <li>Refer a Friend Scheme (£250)</li> <li>Contributory pension scheme - which both you and CHS will contribute to</li> <li>Employee Assistance Programme</li> <li>Discounted gym membership (4 schemes)</li> <li>Corporate members of Edenred Travel Club</li></ul>Please note the successful candidate will need to complete a basic DBS application. Closing date for applications: midnight Sunday 22nd June 2025 Interviews will be held on: Tuesday 1st July 2025 For more information or for an informal chat please call Charlotte Daleworth, Housing Manager on 01353 713566 or email <a href="mailto:charlotte.daleworth@chsgroup.org.uk" target="_blank">charlotte.daleworth@chsgroup.org.uk</a> About Us Founded in 1927, Cambridge Housing Society (CHS) is an independent housing association with over 3,000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services. Our Purpose We are here to enable people to flourish, by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support. The Benefits Flexible working Pension contributions Cycle to work scheme Employee Assistance Programme State of the art IT equipment Volunteer days Vision &amp; Values 'CHS will be a trusted local provider of long term, affordable, secure housing. We listen to our tenants and customers and provide support where needed. We will be entrepreneurial with a social purpose, developing local partnerships and looking for new opportunities to support communities in Cambridgeshire.' Our Values are: <ul> <li>Caring</li> <li>Openness</li> <li>Trust</li></ul>Our Values are: <ul> <li>Caring</li> <li>Openness</li> <li>Trust</li></ul>The way we work - 'the CHS way' <ul> <li>Flexible</li> <li>Creative</li> <li>Respectful</li> <li>Working in partnership</li> <li>Focused on the social objective</li></ul>Benefits Employee discount scheme Holiday purchase scheme Company sick pay Comprehensive free training &amp; development Doctor Care Anywhere Contributory pension scheme Business mileage allowance Employee Assistance Programme

Housing Officer

The Role: Housing Support Assistants provide a welcoming, initial interface as the first point of contact for all housing enquiries from a broad range of stakeholders, including University staff, students, visiting scholars and private sector landlords. With a sound understanding of the leasing process and tenancy management, they will provide supporting information and advice as required, supporting prospective University tenants through the application process and making the customer journey as simple and effective as possible. This role will represent both Housing Services and key responsibilities include; providing prompt, professional and informative responses to all enquiries; identifying housing options and signposting customers to both internal and external solutions as appropriate; confirming the eligibility of customers for University housing and advising on the application process; supporting the advertising and marketing of all University housing, as well as handling enquiries for the private sector and Colleges. About you: In order to succeed in this role, you will join us with <ul> <li>Demonstrable experience in a customer facing role, used to managing a broad range of enquiries and operating in a customer focussed, reception environment.</li> <li>An ability to rapidly assimilate information and processes in respect to the University, the Cambridge property market, and Housing Services processes.</li> <li>An understanding of UK tenancy management processes and procedures, including a basic understanding of Housing Legislation.</li> <li>Clear, confident and effective communication skills, both verbal and written.</li> <li>An ability to identify specific Housing issues and needs and deliver tailored solutions accordingly.</li> <li>Competent in the use of Microsoft and database packages, including tenancy management software systems.</li> </ul>Benefits of working at the University of Cambridge include: <ul> <li>Competitive rates of pay with automatic service related pay progression and annual cost of living increases;</li> <li>Generous annual leave allowance</li> <li>Flexible working opportunities;</li> <li>Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries)</li> <li>An auto-enrolment pension scheme, with a generous employer contribution;</li> <li>Travel benefits and retail discounts at over 2,000 local and national stores;</li> <li>Schemes to support with relocation</li> </ul>Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online. Please note we will be reviewing applications on a regular basis. We reserve the right to close the position early once the available position is filled. Please quote reference BA45729 on your application and in any correspondence about this vacancy. The University actively supports equality, diversity and inclusion and encourages applications from all sections of society. The University has a responsibility to ensure that all employees are eligible to live and work in the UK. Further information <ul> <li> Further Information - Housing Support Assistant </li></ul><a href="https://hrsystems.admin.cam.ac.uk/recruit-ui/apply/BA45729" target="_blank"></a>

2 Jobs in Impington, Cambridge, UK