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Our Private Sector Housing team seeks to&nbsp;bring about improvements in the conditions and standards of management of private sector housing.&nbsp;You’ll assist the team in achieving this by leading on the delivery on housing enforcement standards to ensure private sector residential accommodation throughout the District meets statutory standards and help to bring about improvements in conditions and standards of management for residents.With your knowledge of Housing legislation, you’ll be comfortable using formal action where necessary, including attending court.&nbsp;You’ll inspect and licence HMO’s in connection with the appropriate licensing schemes and undertake regular inspections of all HMO’s.&nbsp;You’ll be responsible for assessing a variety of properties using Housing Health and Safety Rating System (HHSRS) and interpret the results of these assessments to determine an appropriate course of action to deal with each hazard identified.Your interpersonal skills will be invaluable as you carry out the effective day to day management and maintenance of the Council owned Hever Road Gypsy and Traveller site and its facilities. In addition to this, you’ll also carry out regular inspections of mobile park homes and park home sites in accordance with the relevant legislation and model standards.This role will be based at our Council Offices, Argyle Road, Sevenoaks Kent TN13 1HG. We currently operate a hybrid working model for the majority of our roles where your working time will be divided between the office (2-3 days) and home working (2-3 days).Do you want to know more about the role?&nbsp;Please contact Alison Simmons, Head of Housing, on 01732 227272 for an informal discussion about the role.&nbsp;Do you want to ensure you have the best chance of being shortlisted?Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements as your application will be judged against these criteria.

Senior Private Sector Housing Officer

Play a key role in a holistic programme to deliver a 21st century model estate that is carbon-neutral by 2030 The Role: Join us and a vibrant community at Lancaster West to deliver carbon-neutral estate hand in hand with residents. We are passionate about creating a positive impact on our neighbourhood through a range of sustainability projects including retrofit of social housing, delivering green heat and energy, improving landscape and biodiversity, and facilitating a circular economy opportunities and the adoption of green skills within the community. We’ve reduced carbon emissions on the estate by 24% since 2018; our flagship renewable heat network programme the Notting Dale Heat network has broken ground and the country’s first whole block deep retrofit at Treadgold House is nearing completion. About Us: The Lancaster West Neighbourhood Team is a team recruited in partnership with residents, managing 826 homes across the Lancaster West Estate, as well as homes managed by Grenfell Housing Services. Our work is focused on working with residents to design and deliver excellent housing services, and co-design a 21st century model social housing that is carbon-neutral by 2030. About You: You will be required to embrace a culture of co-design to deliver excellent outcomes for our residents. Above all, you'll be driven by the passion to make a difference, inspire confidence, and be keen to help Lancaster West go carbon-neutral by 2030. If you are eager to play your part, work in partnership with residents, local organisations, and stakeholders to drive change and deliver projects to do with sustainability, we’d love to hear from you. How to apply: You will need to send your CV along with a personal statement (no more than 2 pages of A4) addressing why you are interested in the role and how your qualifications, skills and experience (including any statutory qualifications or skills) meet the job description and person specification to Batool Zalkha <a href="mailto:batool.zalkha@rbkc.gov.uk" target="_blank">batool.zalkha@rbkc.gov.uk</a>

Assistant Project Manager – Heat Networks and Sustainability

We are looking for a Building Safety and Compliance Officer to join our Asset Management Team.The Building Safety and Compliance Officer should have a good understanding of the maintenance needs of buildings both from a technical and functional perspectives, as well as an awareness of the health and safety and other statutory requirements relevant to managed occupied residential property.You must have a minimum of a degree that's property related, preferably covering building safety and compliance.The Building Safety and Compliance Officer will assist the Building Safety Lead Manager (BSLM) in all issues relating to building safety on Hightown’s buildings and will need to liaise closely external contractors and surveyors, the property services team, the wider housing management team, the development team and residents as necessary.The Building Safety and Compliance Officer will assist in ensuring Hightown meets its health and safety and legislative obligations including any requirements from the Building Safety Bill, the Fire Safety Act and any subsequent legislative changes.Key Responsibilities:<ul><li>To assist the compliance team to ensure that they continue to meet targets / KPIs for its statutory obligations for H+S, to include, but not limited to, electrical testing, gas servicing, legionella testing and risk assessment, lifting equipment, PAT, asbestos, automatic gates, playground equipment and fire.</li><li>To help develop and maintain safety cases for higher risk and / or complex buildings ensuring digital records are kept uniform and up to date.</li><li>To assist the BSLM in any liaison with regulatory or enforcement bodies in regards to building or fire safety to include completing any necessary government returns required within published deadlines.</li><li>To assist in producing an accurate digital record of the building system for each of Hightown’s buildings, to include copies of the as-built drawings and plans, the materials used in the construction of the buildings and the construction type of the buildings, e.g. traditional build, timber frame etc.</li><li>To review Hightown’s buildings and carry out any necessary risk assessments to enable Hightown to budget and plan effectively for any works required which do not form part of any building guarantee claim.</li></ul>It is essential that you hold a full UK driving licence and have access to a car for work purposes.Our BenefitsIn return for your hard work and commitment, we offer a considerable benefits package which includes…<ul><li>Generous annual leave allowance of 33 days per year, including bank holidays.</li><li>Competitive salary of £39,039 pa for a 35 hour week</li><li>Workplace Pension Scheme with 4% employer contribution</li><li>Monthly attendance bonus of 1.25%</li><li>Regular market reviews of salary and cost of living</li><li>Life assurance cover of three times your annual salary</li><li>Blue Light Card, giving you big savings on hundreds of high street brands, gym memberships, restaurants and cinema tickets.</li><li>Ongoing training, e-learning and courses to develop your career and skillset</li><li>Employee Support and Health &amp; Wellbeing</li><li>On site gym and shower facilities</li></ul>Are you interested? Then please also click below for a copy of the Job DescriptionClosing date; Sunday 8th December 2024Interview date: TBCTo stay safe in your job search we recommend that you visit&nbsp;SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the&nbsp;SAFERjobs&nbsp;website for information on common scams and to get free, expert advice for a safer job search.We are an&nbsp;Equal Opportunities&nbsp;&amp;&nbsp;Disability Confident Employer.

Building Safety and Compliance Officer

JOB DESCRIPTION Organisation: London Borough of Waltham Forest Directorate: Place Grade: SO2 Salary: £38,934 - £40,755 Retention Bonus/ Market Supplement: N/A Contract Type: Full time, Permanent Working hours per week: 36 Weeks per year: 52 Application Deadline: 19/12/2024 Proposed Interview Date(s): TBC Reference:1535 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. About the role: The Community Independent Living Officer is responsible for undertaking housing related support duties in the community across the Borough. Also, to provide a pivotal role to the Rents Team to build a stable and financially inclusive community so that residents engage and access mainstream services to live independently in their neighbourhood &gt;&gt; Click here to download the Role Profile &lt;&lt; Key Responsibilities: <ul> <li>Assist in the provision of housing management services and support to vulnerable residents, their families and carers.</li> <li>Engage with contractors to ensure repairs, building maintenance and planned works are carried out</li> <li>Referrals to and from: third party statutory and non-statutory services: including, social services, and mental health teams. DWP, Police, hospitals, care homes and other relevant agencies</li> <li>Direct contact with members of the public including dealing with challenging situations where influence may be needed.</li> <li>Represent the Independent Living Service at Daily Risk Management meetings and respond to Multi-agency Safeguarding referrals.</li> </ul>Qualifications and Requirements: <ul> <li>GCSE English and Maths or equivalent</li> <li>Experience of working in voluntary or public housing service.</li> <li>Experience of carrying out risk assessments, writing support plans and protecting vulnerable adults and children.</li> <li>Experience of giving complex advice on a range of issues face to face to the public.</li> <li>Experience of coordinating resources and services to assist vulnerable residents.</li> <li>Experience of having worked effectively under pressure, taken responsibility for making significant decisions and organising and prioritizing own workload.</li> <li>Experience of liaising and negotiating effectively with other sections/organizations.</li> <li>Experience of supporting residents claim welfare benefits, apply for backdating claims, sourcing charitable funding for tenancy resettlement and devising household budget plans.</li> <li>Understanding of Housing Management and Neighbourhood Management issues</li> <li>Awareness of the needs of vulnerable tenants including Safeguarding, self- neglect, support planning and risk management.</li> <li>Excellent verbal and written communication skills to write own correspondence and reports using IT packages.</li> <li>Able to promote good resident/landlord relationships.</li> <li>Delivering excellent customer care to ensure our customers are considered at all times to enable LBWF to meet its customer satisfaction targets.</li> <li>Commitment to the Council's Equal Opportunities Policy and acceptance of their responsibility for its practical application.</li> <li>To uphold and comply with the statutory provision of the Health and Safety at Work Act 1974 and any other relevant legislation or Council Policies and Procedures relating to Health and Safety at Work.</li> <li>Attend evening and weekend meetings as and when required.</li> </ul>Desirable Criteria <ul> <li>To have a full driving license, have own transport and be willing to use it for work purposes.</li> <li>The ability to speak another community language.</li> </ul>Terms and conditions: <ul> <li>Satisfactory employment references and CIFAS identity checks; </li> <li>Satisfactory declaration of interest; </li> <li>This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults; </li> <li>Satisfactory DBS check; </li> </ul>How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact <a href="mailto:Independent.LivingService@walthamforest.gov.uk" target="_blank">Independent.LivingService@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. Click here for further information on the Human Resources recruitment privacy notice. Equal Opportunities Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy

Community Independent Living Officer.

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator Group Worker who has the skills and experience to deliver and develop Group/pod work programmes ensuring that our service users access the right intervention at the right time, in a way that best meets their needs. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Tower Hamlets Full Time Hours: 37.5 per week Full Time Salary: £27,449.53 - £31,529.41 dependent on experience, pro rata for part time hours Allowances: Inner London Weighting of £4,072.06 per year, pro rata for part time hours Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li><li>Tailor specific workshops around the needs of the SUs and monitor group uptake and interest to assist in programme development.</li><li>Reducing drug and alcohol related harm to service users and the wider community </li><li>Promoting carer, service user and community involvement </li><li>Providing advocacy for access to partnership services </li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour</li><li>Be an excellent communicator, both verbal and written with good IT skills </li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li><li>Have a good working knowledge of mental health interventions, services, and good practice </li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li><li>Ability to manage change successfully in a way that prioritises the needs of service users </li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service </li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li><li>A friendly and supportive team </li><li>Training, career development &amp; progression opportunities </li><li>Refer a friend scheme and receive £250 in vouchers if candidate is successful. </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe Inner London Weighting (£4,072.06) If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Summer Brighton | <a href="mailto:summer.brighton@cgl.org.uk" target="_blank">summer.brighton@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery coordinator

Job Title Neighbourhood Housing Lead Contract Type Permanent Hours Full time Persona Agile (1-2 days office attendance) Patch Location Hackney &amp; Haringey Reporting Office Stratford, London, E15 4PH Salary £34,904 - £38,379 (depending on experience) plus Essential Car User Allowance (if Criteria Met) Closing date for completed applications 10th December 2024 - 23:00 Interviews will be held via Microsoft Teams on a date yet to be confirmed. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Role Profile - Neighbourhood Housing Lead.docx Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. Why choose L&amp;Q? We offer a competitive annual salary and staff benefits package: <ul> <li> Strong family-friendly policies </li> <li> Committed Learning &amp; Development </li> <li> Annual leave starting from 28 days rising to 31 PLUS bank holidays </li> <li> Excellent Pension Scheme - double contribution up to 6% </li> <li> Generous non-contributory life assurance </li> <li> An Employee Assistance Programme </li> <li> Westfield Cash Health Plan </li> <li> Great places to work certified 2023-2024 </li> <li> Best Workplaces for Women </li> </ul>As the Neighbourhood Housing Lead, you'll be responsible for the following: <ul> <li> Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li> <li> You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. </li> <li>You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes.</li> </ul>The successful candidate should: <ul> <li> You should be good at building relationships with people and be able to communicate well with colleagues and residents. </li> <li> You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. </li> <li> You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. </li> <li> You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. </li> <li> Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. </li> <li> Have previous experience </li> <li> Be able to drive and have access to a car for work </li> </ul>Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&amp;Q. More information about L&amp;Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance . For the fifth year in a row, we have been recognised as one of the UK's Best Workplaces for Women in the super large category. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&amp;Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&amp;Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&amp;Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Neighbourhood Housing Lead - Hackney & Haringey - 6333

The Vacancy Here at Wates, we have an opportunity for a Resident Liaison Officer to join our Wates Living Space Planned Maintenance Team in the South East London &amp; Kent region. We are ideally looking for someone living locally as travel to the office and surrounding areas is required in order to fulfil this role. You will be working with one of our social housing partners where client and customers relationships is key so we are looking for someone with strong interpersonal skills. The key focus for this role will be to liaise with tenants and project staff regarding cyclical works to ensure a safe and secure environment and to support the operational team in delivering the cyclical and planned works programme for the term of the contract. Key Accountabilities will include: <ul> <li>Support the lead supervisor in the construction of programme of works per annum as well as the operational team in the delivery of programmes on time, of good quality and value for money</li></ul><ul> <li>Ensure effective communication with all stakeholders and attend and organise regular progress meetings</li></ul><ul> <li>Give clear understanding of works to occur to the tenants and issue notices for access informing the site team of any reasonable adjustments required</li></ul><ul> <li>Maintain a complaints procedure and deal with disputes and damage claims.</li></ul><ul> <li>Attend community events organised</li></ul><ul> <li>Report all defects to Project Lead and advice on any trends (common defects)</li></ul><ul> <li>Continually check that our promises are being delivered</li></ul>Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

We are looking for a suitably skilled and experienced person to join our busy and demanding Home Ownership Service team (HOS). You will be responsible for undertaking the accurate calculation, construction and issue of all service charges (and any other property charge), including both annual and major works charges, relating to HOS functions. You will also be responsible for undertaking all statutory and other consultation in relation to these charges and to maximise income to the service and the Directorate by the capture of all relevant costs. You should have: <ul> <li>Significant knowledge and experience of legislation relating to leasehold management.</li> <li>Excellent customer service skills.</li> </ul> <ul> <li>Proven ability to effectively prioritise and meet deadlines particularly when faced with changing priorities.</li> </ul> <ul> <li>Experience of producing accurate reports and information on service statistics and ensuring compliance with performance targets.</li> </ul> <ul> <li>Experience of and ability to inform and advise on complex leasehold issues, to leaseholders, other council departments, senior management and Members.</li> <li>Ability to communicate effectively to a very high standard, verbally and in writing.</li> </ul>For an informal discussion about this opportunity, please contactSandra Adetosoye; <a href="mailto:sandra.Adetosoye@royalgreenwich.gov.uk" target="_blank">sandra.Adetosoye@royalgreenwich.gov.uk</a> . If you require any assistance in viewing or accessing this opportunity, please contact <a href="mailto:recruitment@royalgreenwich.gov.uk" target="_blank">recruitment@royalgreenwich.gov.uk</a> or call 020-8921-8977 Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received. Advert Close: All vacancies close at midnight unless otherwise stated. How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary. Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

Service Charge Officer

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction At Lewisham Council, we believe in building on potential. As a Home Ownership Officer, your ability to proactively manage a variety of Right to Buy and home ownership functions within procedural &amp; legislative deadlines could have a real impact on people's lives. We aim to provide a better experience and more opportunities for residents, communities - and the dedicated people who join our growing team. What's the role? As a Home Ownership Officer, you will be responsible for providing a high quality, customer focused and responsive service to Lewisham Homes homeowners. If successful, the main duties of your role will be: • Proactively manage a variety of RTB and home ownership functions within procedural &amp; legislative deadlines and keep up to date with relevant legislation and good practice issues relating to the role. • Build good working relationships with the local Tenant and Residents' Associations. Attend court of hours meetings as required. • Respond to correspondence and complaints and provide drafts for member's enquiries and take legal action as necessary (attend court and tribunals as required). • Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases and carry out home / estate visits / inspections in a lone working capacity as required. What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance </li> <li>Local Government Pension scheme </li> <li>Flexible working and family friendly policies </li> <li>Season ticket and bicycle loans </li> <li>A range of staff discounts including local subsidised gym memberships </li> <li>Supportive staff networks</li></ul>What we're looking for You are flexible and have excellent peoples' skills. You will have an eye for accuracy and attention to detail. You will be keen to resolve enquiries and have good collaboration skills liaising with residents and other areas of the business. You are proactive and have experience of managing leasehold issues as well as having great people skills. Location The job is primarily based in Laurence House, 1 Catford Road, London SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. The recruitment process is anonymous and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact: Glenda Omogbai - <a href="mailto:HOS@lewisham.gov.uk" target="_blank">HOS@lewisham.gov.uk</a> Please click here to view the Job Description and Person Specification Salary £39,150 - £40,344 per annum (SO1) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram

Home Ownership Officer

Salary Range: £28,000 - £30,000 gross per annum including car allowance, fuel card is provided on top Contract type: Employment, permanent, full-time role Location: Southwest London We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. In this role, you will focus on minimizing disruption to residents, gaining access to units, and establishing relationships with all parties to ensure a smooth process during projects. As the main point of contact between the projects team and residents, you will take the lead in resident liaison work. Your responsibilities will include building and maintaining trusting relationships with residents, ensuring they are kept informed about all planned works, and promptly and professionally addressing any queries. Main Objectives of the Resident Liaison Officer role: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving license and access to own vehicle</li><li>Customer focused mindset</li><li>Generally IT-minded, comfortable with the full Microsoft package</li><li>Problem-solving skills, to allow you to deal with complaints and challenges in a calm and professional manner</li><li>Excellent communication skills</li><li>Timekeeping and reliability</li><li>Prioritisation skills and flexibility are required to meet commitments and deadlines</li><li>Organised and excellent administration skills</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to quality of works. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly-growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health &amp; Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence. The service you will work in.... Hestia's Housing Services Department is a team of staff who assist with accommodation services, with targeted support to persons with mental health needs. Each role has a small patch from 50-140 units within a geographical area. The size of the the patch to manage allows us more time to offer further services for the assessment and service user finance management. A day in this role looks like.... As a Housing Management Officer at Hestia, you will play a crucial role in our Housing Services. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence. A day will never look the same and some of the things you can expect to do/be responsible for are: <ul> <li>Manage an allocated patch of properties for housing management functions.</li> <li>To ensure the housing management functions of health and safety of the property, maintenance and voids control, are kept according to policy.</li> <li>Management of service users rent/charges collection, arrears avoidance control, debt management.</li> <li>Under the direction of your line Manager, liaise with partner Registered Providers, ensuring adherence to Management Agreements.</li> <li>Agreement sign ups and exit meetings with service users.</li> <li>Management of service users DWP, Revenue and Benefits.</li> <li>Working with the Rents team to ensure new service users have their rent accounts established.</li> <li>Supporting new service users to apply for welfare benefits, including housing benefit and establish personal charge payments.</li> <li>Undertaking any necessary legal action, including leading on the pre action protocol.</li> <li>Providing weekly/monthly/quarterly performance reports to your line Manager.</li> <li>Undertake daily/weekly/monthly building health and safety.</li> <li>Oversee and follow up on any repairs reported by staff and service users.</li> <li>Ensure that any repairs are actioned within the relevant timescales, keeping service users and support staff aware of progress and maintain records.</li> <li>Working in partnership with support workers, Local Authorities and referrers.</li> <li>Maintain the safety and security of the building, including leading on the completion of property risk assessments.</li> <li>Work with the support workers to develop a psychologically informed environment.</li> <li>Develop supportive and positive relationships with service users and colleagues.</li> </ul>Why Hestia? Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve. We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess: <ul> <li>An in-depth understanding of all aspects of housing management.</li> <li>DWP, revenue and benefits legislation knowledge.</li> <li>Rent collection and arrears recovery management, plus an understanding of the pre action protocol.</li> <li>An understanding of civil options available to ensure the safety of the building.</li> <li>Knowledge and experience of move on options for people living in supported accommodation.</li> <li>Computer literate with the ability to use electronic recording systems to accurately record data.</li> <li>A strong sense of accountability.</li> <li>An ability to lone and self-manage their own time.</li> <li>A high standard of written and spoken English.</li> <li>Numerate with the ability to analyse and present financial data to a range of audiences.</li> <li>Strong IT skills.</li> <li>Ability to achieve objective through working in partnership with internal and external stakeholders.</li> <li>Able to work sensitively with service users.</li> <li>Able to visit accommodation sites to carry out service user meetings.</li> <li>Knowledge and understanding of mental health issues, drug and alcohol dependency and young persons support. </li> </ul>Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered. Documents <ul><li> Housing Management Officer - Housing - Brent.pdf (197.91 KB) </li></ul>

Housing Management Officer

Location London Hybrid Working The Division The firm's national Housing Management team carries out a full range of work for its housing association, local authority and co-operative clients from across the voluntary, public and private sectors. The Role and Responsibilties We have an exciting opportunity for a Housing Management Associate to join our team. The role will involve responsibility for your own caseload, with some support available from Paralegals as well as working closely with the Partners and other Lawyers. For those of you who have an interest in growing business from existing clients as well as targeting and attracting new clients there could also be an opportunity to develop this. Skills and Experience The successful candidate will be someone who can work closely with clients, provide first class practical advice and who is technically proficient in housing management work. Prior experience in running a high quality litigation caseload, anti-social behaviour, residential possession claims, civil injunctions and housing disrepair will be highly regarded. Capsticks is an inclusive employer At Capsticks we value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. Capsticks is committed to providing equal opportunities for all and therefore we welcome the unique contributions that you can bring in terms of your education, background, culture, ethnicity, race, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs. We will make reasonable adjustments to our application and interview process to ensure that you have the best chance of success. We understand that there's not a "one size fits all" approach to adjustments so our team will work with you individually to understand more about your requirements.

Associate - Housing Management

Job Title Neighbourhood Housing Lead Contract Type Permanent Hours Full time Persona Agile (1 - 2 days office attendance required) Patch Location Barking &amp; Dagenham Reporting Office Stratford, London, E15 4PH Salary £34,904 - £38,379 (depending on experience) plus Essential Car User Allowance (if Criteria Met) Closing date for completed applications 12th December 2024 Interviews will be held in person at our West Ham Lane office on a the 19th and 20th December 2024. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Role Profile - Neighbourhood Housing Lead.docx Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. Why choose L&amp;Q? We offer a competitive annual salary and staff benefits package: <ul> <li> Strong family-friendly policies </li> <li> Committed Learning &amp; Development </li> <li> Annual leave starting from 28 days rising to 31 PLUS bank holidays </li> <li> Excellent Pension Scheme - double contribution up to 6% </li> <li> Generous non-contributory life assurance </li> <li> Westfield Health Cash Plan </li> <li> An Employee Assistance Programme </li> <li> Great places to work certified 2023-2024 </li> <li> Best Workplaces for Women </li> </ul>Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. As the Neighbourhood Housing Lead, you'll be responsible for the following: <ul> <li> Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li> <li> You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. </li> <li>You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes.</li> </ul>The successful candidate should: <ul> <li> You should be good at building relationships with pe ople and be able to communicate well with colleagues and residents. </li> <li> You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. </li> <li> You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. </li> <li> You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. </li> <li> Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. </li> <li> Have previous experience </li> <li> Be able to drive and have access to a car for work </li> </ul>Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&amp;Q. More information about L&amp;Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance . For the fifth year in a row, we have been recognised as one of the UK's Best Workplaces for Women in the super large category. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&amp;Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&amp;Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&amp;Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. #TJ

Neighbourhood Housing Lead - Barking & Dagenham - 6322

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at our Constance Place development in Knebworth, Hertfordshire. Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: ACTUAL £ 17, 908.61 plus benefits and bonus Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

About Us Job Title- Street Homeless Hub Deputy Manager Salary Range: £44,773 - £54,254 per annum Permanent Fulltime Location: Wandsworth Do you have a particular passion for supporting people who have experienced street homelessness? Are you looking for a new role within a fast-developing sector with a strong focus on innovation and problem solving? If yes, we have the perfect role for you! In Spring 2025, the Council will open the borough's first Assessment Hub for people who have experienced street homelessness and as a result, an exciting new job opportunity is now available within the Housing and Regeneration Directorate for a Deputy Hub Manager in the Council's Street Homeless Service. We are looking for an experienced, enthusiastic and dynamic individual to support the Hub Manager in the day-to-day management and running the new Service. The successful candidate will also require a strong understanding of the multiple disadvantages this cohort experience in accessing statutory and non-statutory services. The new Hub will not only provide local short-term accommodation to people off the street but see all services supporting this cohort co-located under one roof. Our aim over the next 12 months is to drastically change the way that services work with and support people with a lived experience of street homelessness, with an emphasis on collaboration and placing the service user at the centre of decision-making processes. You will need to be innovative and flexible with a strong belief in/ experience of effective partnership working, as well as excellent inter-personal skills. The role will be based within the Street Homeless Service and line managed by the Street Homeless Hub Manager. However, the successful candidate will be expected to work alongside a variety of professional teams, including the local outreach service, Rough Sleeping Mental Health Team (RAMHP), Drug and Alcohol Service and Social Services, among others. About the role We are looking for an experienced, enthusiastic and dynamic individual to support the Hub Manager in the day to day management and running the new Service. The successful candidate will also require a strong understanding of the multiple disadvantages this cohort experience in accessing statutory and non-statutory services. The successful candidate will need to be innovative and flexible with a strong belief in/ experience of effective partnership working, as well as excellent inter-personal skills. The overall job purpose is to support the Assessment Hub Manager with overall responsibility of the day to day management and running of the new Street Homeless Assessment Hub in Wandsworth, serving Richmond and Wandsworth boroughs, including: <ul><li>Managing and coordinating the support for residents. </li><li>Ensuring the Hub is a safe and welcoming place for staff to work and clients to reside in. </li><li>Ensuring the service meets contract and best practice requirements </li><li>Maintaining and building on the network of relationships and voluntary agencies, and how they support the Hub and client group. </li></ul>Essential Qualifications, Skills and Experience <ul><li>Knowledge and understanding of the housing and support needs of homeless and disadvantaged people and the ability to translate knowledge into good practice.</li><li>Good understanding of health and safety and fire safety requirements within the relevant context of this role.</li><li>Experience of working with challenging client behaviour and supporting staff in doing the same.</li><li>Experience of building constructive working relationships with a variety of internal and external contacts to produce positive outcomes.</li><li>Ability to effectively maintain processes, procedures and information systems to support the work of your team.</li></ul>Indicative Recruitment Timeline: Closing Date: Sunday 08th December 2024 Shortlisting Date: Week Commencing 9th December 2024 Interview Date: 17 December 2024 We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information: Richmond and Wandsworth Better Partnership Services are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Street Homeless Hub Deputy Manager

About Us Job Title- Street Homeless Service Deputy Manager Salary Range- £44,773 - £54,254 per annum Permanent Fulltime Location: 90 Putney Bridge Road, SW11 1HR Do you have a particular passion for supporting people who have experienced street homelessness? Are you looking for a new role within a fast-developing sector with a strong focus on innovation and problem solving? If yes, we have the perfect role for you! Objective of role There is an exciting opportunity within the Housing and Regeneration Directorate for a Deputy Manager in the Council's Street Homeless Service. With the borough's first ever Street Homeless Assessment Hub on the horizon, which will not only provide local short-term accommodation to people off the street but see all services supporting this cohort co-located under one roof, this is an exciting career development opportunity for someone who is passionate about innovation and driving change within the sector. Our aim over the next 12 months is to drastically change the way that services work with and support people with a lived experience of street homelessness, with an emphasis on collaboration and placing the service user at the centre of decision-making processes. This role will specifically be responsible for ensuring all service users are assisted into suitable and sustainable long-term accommodation. However, the successful candidate will be expected to work alongside a variety of professional teams, including the local outreach service, Rough Sleeping Mental Health Team (RAMHP), Drug and Alcohol Service and Social Services, among others. The role will be based within the Street Homeless Service and line managed by the Street Homeless Service Manager. About the role We are looking for an experienced, enthusiastic and dynamic individual to line manage a team of dedicated officers focussed on supporting people into long term accommodation. The successful candidate will need to be innovative and flexible with a strong belief in/ experience of effective partnership working. You will need to have excellent communication skills, both written and verbal and be able to manage a team of officers with varying roles and responsibilities. The overall job purpose is: To assist and support the Street Homeless Service Manager in the overall provision, management, development and support of the Council's Street Homeless Service. To manage a team of officers delivering the Council's duties under the Homeless Reduction Act 2017, managing temporary accommodation and sourcing long term accommodation for people who are at risk of or who have experienced street homelessness. Responsible for developing creative and innovative solutions to prevent street homelessness and find appropriate housing solutions for a cohort presenting with multiple disadvantages and often complex support needs. Essential Qualifications, Skills and Experience Detailed knowledge of relevant Homelessness and Housing Act legislation including security of tenure and private tenants' rights Experience of managing teams providing a front-line service Experience of performance appraisal and staff development Ability to problem solve in a fast-paced environment Ability to manage, supervise and motivate staff Ability to work effectively part of the wider management team, fostering a flexible and results driven culture. Indicative Recruitment Timeline: Closing Date: Sunday 08th December 2024 Shortlisting Date: Week Commencing 9th December 2024 Interview Date: 16 December 2024 We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond and Wandsworth Better Partnership Services are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Street Homeless Service Deputy Manager

Housing and Support Officer Reports to: Housing Manager Location: BRENT, NORTH LONDON Salary: £25,000 per annum Driving License: YES Purpose: To ensure a safe, secure and supportive living environment for tenants by delivering housing support services. Managing property standards and fostering positive relationships between residents and the organization. Key Responsibilities: • Maintain safety and security, including property inspections and monitoring adherence to house protocols. • Provide housing management support, including resident inductions, welfare benefits guidance and addressing anti-social behaviour (ASB). • Develop and review support plans, conduct risk assessments, and document updates. • Foster tenant engagement through meetings, activities, and community involvement. • Collaborate with internal and external stakeholders to ensure comprehensive support. • Perform administrative tasks, ensuring compliance with GDPR and organizational policies. • Respond effectively to incidents and emergencies. Skills Required: • Strong organisational and time management skills. • Excellent communication and interpersonal abilities to liaise with diverse groups. • Ability to work independently and handle stressful situations effectively. • Proficiency in maintaining accurate records and utilizing IT systems. • Understanding of housing-related support and statutory services. Behavioural Attributes: • Professionalism and adaptability in varying situations. • Empathy and commitment to tenant welfare. • Positive attitude and openness to change. • Respect for diversity and commitment to equality. Experience: • Ideally 3 years' experience in housing-related support or similar roles. • Familiarity with mental health, homelessness, or related issues preferred. • Competence in lone working and handling emergencies. Education: • Basic literacy and numeracy skills. • Proficiency in IT and administrative tools. REF-218309

Housing and Support Officer

Housing Officer/Neighbourhood Manager (Outer London) Permanent -Salary£44,548 Per Annum + Benefits. A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities. Focused on our residents, our driving ambition is to provide services that make people's lives easier, and homes and communities they can be proud to live in. We are 'not for profit' and reinvest all our surpluses back into our varied and vibrant neighbourhoods. The role - Housing Officer/Neighbourhood Manager You will manage estates and neighbourhoods in the Brent, Barnet, Harrow, Watford and Stevenage areas. You will be responsible for delivering a proactive, high-quality customer focused and efficient neighbourhood property management service to Origin's residents. You will manage all general needs properties and schemes, resolving issues at the point of first contact, ensuring a value for money service to our customers. You will work collaboratively with other teams and organisations to provide an exceptional customer experience. What you'll do This is a rewarding and exciting position - responsible for building relationships and trust both internally within your Origin team and externally with the community you serve. At a glance you will: <ul> <li>Manage and resolve any tenancy and estate management issues</li> <li>Act as a central point of contact for all resident queries</li> <li>Managing all resident schemes</li> <li>Liaise with all departments to make sure you and your residents are up to date and help implement any procedures or changes </li> <li>Completing Fire Risk Actions assigned to the Neighbourhood Manager</li> <li>Monitor and manage ASB cases and working in strong partnership with our external partners to resolve them. </li> <li>Managing new developments handovers </li> </ul>What you'll need <ul> <li>Ability to demonstrate that you have extensive Social Housing experience, managing a busy general needs patch. Managing any Tenancy management issues that arises as a result of the Tenancy agreement or lease. </li> <li>Extensive experience of managing complex anti-social behaviour (ASB), incidents of Domestic Abuse and keeping our residents safe for instance safeguarding.</li> <li>Experience of maintaining successful relationships with our customers, creating trust, and building sustainable communities.</li> <li>Experience of setting up and maintaining successful stakeholder relationships, working collaboratively to keep our residents safe.</li> <li>A confident communicator across all channels, being an ambassador of Origin Housing demonstrating the values. You will be experienced in producing written correspondence for a variety of audiences.</li> <li>Strong customer service experience which demonstrates that you place our customers at the heart of everything you do. </li> <li>Experience of problem solving and demonstrating professional curiosity</li> <li>You need a full driving licence and access to your own vehicle for work </li> </ul>Our Values Our core values are at the heart of how we work <ul> <li>Take the lead</li> <li>Create energy</li> <li>Build trust</li> <li>Be generous</li> <li>Stay grounded</li> <li>Remember the little things</li> </ul>We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging. Our benefits to you <ul> <li>Origin's ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li> <li>The Salary of£44,548 per annum.</li> <li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li> <li>2 additional 'giving something back' volunteer days</li> <li>A pension scheme with contributions from 4% of your salary </li> <li>Family leave, compassionate leave and enhanced maternity pay</li> <li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li> <li>Interest free loans to help spread the cost of a season ticket or another big purchase</li> <li>Annual staff conference, team away days and annual team meal allowance</li> <li>Access to Perk Box for fantastic savings on everyday purchases and much more</li> <li>Free employee assistance programme </li> <li>Opportunities to join staff network groups </li> <li>Refer a friend bonus</li> </ul>We're also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it's a requirement to your role. Tell us your story We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the outlinefor role ofHousing Officer/Neighbourhood Manager detailed above. Closing date for applications: 8th December 2024 Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience. Department Neighbourhoods Locations Origin Housing Head Office, London Remote status Hybrid Remote Yearly salary £44,548 Employment type Full-time

Housing Officer / Neighbourhood Manager (Outer London)

Housing Management Coordinator Mymms House, Welham Green, Hertfordshire. Service based. Temporary (until end of March 2025), full time (37.5 hpw), Mon-Fri 9-5 Pay £12.61 to £13.36 per hour (£24,664 to £26,123 per annum) and great benefits including Health Cash Plan Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Hertfordshire. As our Housing and Property Guru, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts Typical day as a Housing Management Coordinator <ul> <li> Working with our Independent living over 55 customers </li> <li> Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies. </li> <li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li> <li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li> <li> Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales. </li> <li> Ensuring we are health and safety compliant and that maintenance standards are met. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! You bring <ul> <li> Experience in managing a housing management caseload and overseeing landlord and housing management duties </li> <li> Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. </li> <li> Able to take on a lead role within the team, offering guidance and support to your colleagues </li> <li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li> <li> A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative. </li> <li> Confident working collaboratively with colleagues in other parts of the business as well as with external partners </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team You'll join Carol and our 11 Housing Management Coordinators in the wider team, we're super passionate about what we do! We're really proud of the services we manage, working with customers to give that homely feel around the buildings. We're a supportive bunch and like to meet on Teams weekly as well as in person Team meetings every other month. Job details <ul> <li> Flexible working hours between 8am and 6pm Mon-Friday </li> <li> Based at our service in Welham Green you'll spend your time ensuring the building is safety compliant, repairs are reported and completed, supporting customers with their rent queries and arrears. </li> <li> Able to use technology for keeping Health &amp; Safety files up to date, making benefit claims and doing tenancy signs ups. </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Learn more about our benefits on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

Your typical day could start with a welcome visit to new tenants who've just moved in, before you go to a Residents' Association meeting to hear residents' concerns around local issues on their estate. Then you might be showing some residents how they can access Peabody's self-service options for managing their account, before heading across to meet a vulnerable resident who needs your help. As a roaming Neighbourhood Manager, you'll be the 'face of Peabody' and no one day is the same. You'll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents and ensuring community safety. With a particular focus on helping vulnerable residents and families, you'll actively work with residents in the management of their home and neighbourhoods, developing and improving Peabody's service to them and ensuring we take full account of residents' needs. You're a people person who likes to get things done. You'll enjoy working collaboratively with other teams and you're first rate at building meaningful relationships across the business to enable you to find creative solutions to issues. A minimum of 1 to 2 days each week working in our Westminster Bridge Road office is required. The rest of the time, you will be out and about in your neighbourhood, using the office as a touch down point and being available to your residents. You may also be required to visit other office locations and cover provide cover for other Neighbourhood Managers, depending on the needs of the business. Your role covers all aspects of housing management - everything from estate, scheme and property inspections to identifying issues and capturing feedback to continuously improve our services and customer satisfaction. If you're creative in your problem-solving, energised by supporting your customers and, like us, committed to helping people flourish, we want to hear from you. To be successful in this role, you're: <ul> <li> committed to first class customer service </li> <li> resilient with a positive, flexible, compassionate and can-do approach </li> <li> organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively </li> <li> experienced within a customer facing role, preferably within housing management and ideally within the social housing sector </li> <li> be prepared to undertake a level 3 qualification in Housing Management if not already held. </li></ul>Here are just a few of the benefits of working at Peabody: <ul> <li>30 days' annual holiday, plus bank holidays</li> <li>two additional paid volunteering days each year </li> <li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li> <li>the opportunity to broaden your skills and enhance your professional development</li></ul> This is a 6-month fixed term contract to cover maternity leave. This role will require a Basic DBS check, a full UK driver's licence and access to a vehicle. Are you ready to apply? Please click on the 'Apply Now' button and submit both your CV and a bit about why we should consider you for the role. If you have any questions about this role, please email Talent Specialist, Caroline Seery at <a href="mailto:caroline.seery@peabody.org.uk" target="_blank">caroline.seery@peabody.org.uk</a> Interviews will take place on 16th &amp; 17th December PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Neighbourhood Manager

Who We Are and What We Do Kinovo plc is a leading UK provider of specialist property services, offering electrical, mechanical, building repair and maintenance, as well as construction services. We operate through three long-established and complementary subsidiaries: Purdy Contracts Ltd, Dunham Ltd, and Spokemead Ltd. We lead in delivering safe and sustainable property solutions, protecting our customers, benefiting the environment, and enhancing communities and the lives of our employees. Join Our Team and Make a Real Difference! At Kinovo, we are passionate about raising living standards for people, families, and communities, ensuring safe and reliable homes. We are proud to be an equal opportunities employer, celebrating diversity and inclusion across our workforce. As a Disability Confident Committed Employer, we provide flexible recruitment and working practices, ensuring neurodivergent individuals have equal opportunities. We are a Living Wage Employer and have pledged our support to The Armed Forces Covenant. All vacancies are advertised internally, giving priority to our team members*. If you are looking for genuine career growth, want to be part of a successful, growing group and share our values and commitment, we want to hear from you! Our Values <ul><li>Integrity: We lead with honesty and respectfulness - promising inclusivity, respect, humility, and candour.</li><li>Innovation: We look to the future, continuously improving the present - daring to be different.</li><li>Reliable: We are always there for our team mates, customers, and communities - making every day incredible.</li><li>Reputable: We hold ourselves to the highest standards - caring about tomorrow.</li><li>Successful: We work together to succeed - welcoming collaboration, determination, passion, and confidence.</li></ul>The Role Employer: Purdy Contracts Job title: Resident Liaison Officer Location: Hackney, E5 8QP Working Times: Monday to Friday, 08:00 - 17:00 Salary: £30,000-£35,000 per annum DOE Equipment provided: Company Van (Full, Clean UK Driving Licence essential), Fuel Card, Uniform, Laptop Our Expectations The RLO (Resident Liaison Officer) will focus on fostering positive relationships among residents, subcontractors, client representatives, and management teams. This role supports the company in achieving and surpassing its business plan KPIs. The RLO will interact directly with residents, clients, and subcontractors, often engaging in door-to-door visits to assess satisfaction with completed work and address concerns, resolving them personally or escalating them as needed: You will have: <ul><li>Previous experience in an RLO capacity or customer service facing role within the social housing sector. Multi Trade experience preferred</li><li>Excellent interpersonal and relationship building skills. </li><li>Negotiation and leadership skills to be able to resolve complaints/queries quickly and efficiently, that suits the needs of residents and the Contract.</li><li>Efficient time-keeping and punctuality skills: You are expected to manage your time effectively, ensuring you meet all deadlines and KPI's.</li><li>Positive attitude to learn: a positive, proactive attitude, being open to feedback, eager to acquire new skills, and showing initiative in your personal and professional growth. You should demonstrate curiosity, enthusiasm, and a positive mindset toward learning in workplace settings.</li><li>Effective Communication: You are expected to communicate clearly and professionally, both in writing and verbally. This includes active listening, asking questions when necessary, and engaging respectfully with residents and colleagues at all levels.</li></ul>You will: <ul><li>Primary Liaison: Act as the central point of contact for residents regarding assigned contracts, ensuring open and effective communication, both written and verbal, at all times to maintain seamless project operations.</li><li>Complaint Management: Address complaints promptly and effectively, ensuring all parties are satisfied whilst maintaining thorough documentation.</li><li>Stakeholder Communication: Deliver accurate, timely information to all stakeholders through written and verbal updates.</li><li>Resident Meetings: Attend resident meetings, which may occasionally fall outside standard working hours. (Flexibility in working hours is essential.)</li><li>Reporting: Prepare detailed weekly reports on ongoing works for the Contracts Manager, coordinating with relevant staff as needed.</li><li>Information Accuracy: Collaborate with residents to ensure consistent and accurate information is shared, addressing discrepancies proactively and assisting in their resolution.</li><li>Support Planning: Assist the Contracts Management team in organising and sequencing work schedules to meet client and customer expectations.</li><li>Property Surveys: Conduct thorough written and photographic condition surveys of properties when resolving resident complaints/queries.</li></ul>Package &amp; Benefits <ul><li>Permanent Contracts</li><li>Annual Appraisals and Pay Reviews</li><li>Annual Bonus Scheme</li><li>32 days of paid annual leave</li><li>Buy &amp; Sell Holiday Scheme (up to 4 additional days)</li><li>Share Incentive Plan</li><li>Cycle to Work Green Bike Scheme</li><li>CPD and sponsorship through professional qualifications</li><li>Opportunities to participate in social value events/activities, helping enrich the lives of communities where we work</li></ul>Wellbeing Support <ul><li>Mental Health First Aiders across the Group</li><li>Partnered with HSBC for Financial Wellbeing Seminars</li><li>Partnered with Step-Change National Debt Charity for Advice and Support</li><li>Employee Assistance Programme (EAP) - 24-hour Confidential Helpline including access to the 'Wisdom' App for various discounts</li></ul>If you're ready to make a positive impact and grow with us, apply today and become part of a dynamic team dedicated to making a real difference! If you would like your personal details removed from our recruitment database please email <a href="mailto:HR@kinovoplc.com" target="_blank">HR@kinovoplc.com</a>. Contact information Nerhan Yilmaz

About us Lendlease are a globally integrated real estate group, we draw on decades of experience and the latest thinking in development, design, placemaking, construction and investments to deliver iconic and enormously successful places. Our residences offer more than just a home. We create places people want to be, care about and feel connected to. Tenants are offered flexible leases and superior service, quality eco-conscious living and a sense of community through social connection and convenience. The result is a build to rent/multifamily product centred on tenant experience to provide the best outcome for both our residents and leasing success The role We are currently recruiting for a Community Manager for our Park Central West property. This role is critical to the development and success of this product and will be responsible for the profitable operation of the apartment community, while providing excellent customer service and asset prevention and enhancement. What will you do? <ul><li>Complete Monthly Marketing Survey. Have complete understanding of all competing rents in the market. </li><li>Build a vibrant, safe and welcoming community our residents enjoy being a part of.</li><li>Employ qualified associates for all positions at the community. </li><li>Supervise activities of Leasing Consultants. </li><li>Review and approve or deny applications for residency</li><li>Implement a professional and courteous attitude throughout all property operations</li><li>Conduct thorough move-in orientation and apartment inspection with new residents</li><li>Ensure compliance with Community Policies and lease agreements.</li><li>Refer all liability claims. Legal complaints, or violations to Head of Build to Rent, International Operations immediately.</li><li>Monitor community for compliance to all Fair housing, Fair Employment and ADA laws.</li><li>Communicate on a weekly basis to various stakeholders.</li><li>Process SODA's</li><li>Produce management reports as scheduled.</li><li>Preparation of budgets and management plans.</li><li>Maintain company database on a daily basis.</li></ul>You will bring <ul><li>Proven block management / residential property management experience.</li><li>Experience in either a business operations role, and/or knowledge of the property management industry, and property management principles and relevant legislation.</li><li>Motivational team leader with experience delivering exceptional customer service</li><li>Results focused.</li><li>Excellent communication and organising skills including the ability to concurrently manage multiple tasks involving varied stakeholder groups.</li></ul>What we provide <ul><li>Car allowance </li><li>Industry leading pension scheme</li><li>Private medical health benefit and dental plan options</li><li>Enhanced parental leave</li><li>Life assurance</li><li>25 days annual leave with the option to buy or sell additional days</li><li>Wellbeing leave</li><li>Health and wellbeing support and initiatives</li><li>24/7 confidential Employee assistance programme</li><li>Discounted gym membership to over 2,500 gym's nation wide</li></ul>Want to find out more about our benefits? Click here. Belong at Lendlease We offer workplaces that unite diverse minds; where respect, equal treatment and equal opportunity are just the norm. We are a disability inclusive employer. Click here to see our standard recruitment process. If you need any adjustment or changes to the process, email us to let us know if you have a preferred communication method. We build careers, develop skills, and invest in people. Imagine what more you can do here. We aspire to create a diverse workforce by recruiting suitably qualified candidates from a range of backgrounds regardless of age, sexual orientation, ethnic or national origin or colour, sex, trans- gender status, religion or belief, pregnancy and maternity, marital or civil partnership, or any other group who face disadvantage in our society. As part of our ongoing commitment to diversity we have invested in the external verification for equality, diversity and inclusion and have achieved the Equality Assured Standard accreditation and the National Equality Standard. We particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled. Lendlease is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. Our flexible working arrangements can help you to achieve a lifestyle balance. We build careers, develop skills and invest in people. Imagine what more you can do here. Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.

Community Manager

Job Details: Salary range: £41,580 - £55,710 per annum Work location: 190 Vauxhall Bridge Road, London, SW1V 1DX Hours per week: 36 Contract type: Permanent Vetting requirements: Enhanced DBS Check Closing date: 16 December 2024 Contact details for an Informal Discussion: Natasha Persaud-Hinds, Service Manager (EDT and Substance Misuse), via email: <a href="mailto:NATASHA.PERSAUD-HINDS1@RBKC.GOV.UK" target="_blank">NATASHA.PERSAUD-HINDS1@RBKC.GOV.UK</a> About Us: THE EXTRAORDINARY STORY OF MR K's RECOVERY Adult Social Care in Westminster City Council is a world of extraordinary stories, where our passionate, caring and committed professionals do brilliant work every day. A globe-trotting tourist called Mr K had a stroke. Hospitalised and very vulnerable, we put a unique plan together for him. He wanted to travel to Germany, but he wasn't well enough. We placed Mr K in a care home to recover. Initially he didn't like it, but our social worker worked hard to encourage him to stay. And he enjoyed the experience so much, he stayed for a year. As he was recovering, Mr K's social worker got him an iPad and a phone to help him manage his finances and arrange his next trip. This enabled him to book his tickets to Germany. 'Auf wiedersehen' and he was gone! The Role: As a Social Worker in our Joint Homelessness Team, you can make your own powerful contribution in the lives of rough sleepers in Westminster. Losing work, relationship breakdown, traumatic life events, mental ill health, or problems with drugs and alcohol can push people already on the brink into rough sleeping. Together with our charity partners, we work to offer accommodation and support services that help people leave homelessness behind. We offer a wide range of housing and outreach support services to help homeless people regain their independence - from day centres and hostels, to specialist supported housing services for people with mental health problems, learning disabilities and young homeless people. We also offer counselling to help people overcome drug and alcohol addiction, befriending services and employment and skills training. You'll join a social work team that's co-located alongside healthcare staff from our local NHS Trust. In a truly collaborative environment, you'll discover scope to deliver outstanding results faster than you might expect. Especially because you'll also develop strong links with other services, and with service users' families. Working with rough sleepers who have co-morbidities, complex social care needs, enduring mental illness, and in some cases addiction challenges, you will be instrumental to developing packages of care that are tailored to the individual. With responsibilities including statutory social work assessments and the duties of an Approved Mental Health Professional, you'll enjoy a truly fulfilling opportunity to help people live happier, healthier and more secure lives, in which they're more included as part of our community. Please refer to the Job Description for more information. About You: At Westminster you'll have the freedom and autonomy to adapt your interventions to each individual you work with. So you'll need to be a proactive person, with a creative approach to working with service users and their families. Above all, you'll demonstrate a commitment to dignity and respect at the heart of every intervention you propose. Ideally, in addition to being a qualified, registered social worker, you'll be an Approved Mental Health Professional (or willing to train as one). We'd prefer you to have some experience in working with adults who have mental health problems. Naturally, you'll also bring to the role a good knowledge of relevant legislation and guidance. Comfortable working with people from a wide range of ethnic and cultural groups, you've got excellent communication and relationship building skills. What We Offer: Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council's strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit <a href="https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties" target="_blank">https://www.westminster.gov.uk/health-and-social-care/public-health-str…</a> As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working. The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

Social Worker - Joint Homeless Team WCC618160

The vacancy Permanent Full time (37 hours) Are you passionate about maintaining high quality standards and ensuring customer satisfaction? We are looking for a dedicated Independent Living Maintenance Officer, who will play a crucial role in delivering a seamless repairs and maintenance service. From handling minor repairs to conducting health and safety checks, your work will ensure that our schemes are safe, comfortable, and compliant for our communities. The role is for someone who is looking to be part of a team that truly makes a positive impact on the lives of customers. What you will be doing: <ul> <li>Carrying out efficient minor repairs, ensuring a high standard is maintained across all sites.</li></ul><ul> <li>Conducting regular site inspections will be part of your role, identifying and addressing maintenance needs while involving residents.</li></ul><ul> <li>Tracking and escalating repairs using digital systems to meet deadlines.</li></ul><ul> <li>Managing contractor visits, maintaining clear communication to minimise disruptions.</li></ul><ul> <li>Leading meetings, manage a cleaning team, and provide support to colleagues when needed.</li></ul><ul> <li>Working closely with management to keep working practices up to date.</li></ul>We'd love to meet someone with: <ul> <li>Strong communication skills and the ability to solve problems quickly.</li></ul><ul> <li>You should be organized, proactive, and capable of handling multiple tasks effectively.</li></ul><ul> <li>Leadership experience and the ability to motivate teams to uphold high standards are important.</li></ul><ul> <li>Knowledge in property maintenance or health and safety is preferred.</li></ul><ul> <li>Comfortable with using digital tools to track and escalate repair issues is essential.</li></ul>Amongst what we offer you is: <ul> <li>A competitive salary of £24,150 per annum</li></ul><ul> <li>28 days holiday PLUS Bank Holidays</li></ul><ul> <li>A generous contributory pension scheme</li></ul><ul> <li>Private health care</li></ul><ul> <li>Free life assurance</li></ul><ul> <li>Access to an extensive suite of wellbeing services and tools including a digital gym</li></ul><ul> <li>Opportunities for learning and development</li></ul><ul> <li>Discounted gym membership</li></ul><ul> <li>Retail discount scheme</li></ul><ul> <li>Hybrid Working</li></ul>Please note the successful candidate will need to complete an enhanced DBS application. Closing date: 12th December 2024 Interview date: To be confirmed About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Independent Living Maintenance Officer

The vacancy Permanent Full Time (37 hours per week) Are you passionate about maintaining high quality standards and ensuring customer satisfaction? We are looking for a dedicated Area Buildings Manager to oversee the delivery of maintenance, compliance, and cleaning in our Independent Living Communities. In this crucial role, you will ensure the quality and safety of the properties our customers call home. If you have a strong background in building facilities management and a commitment to excellence, we want to hear from you! What you will be doing: <ul> <li>Lead, mentor, and develop a team of building staff to ensure high performance and excellent customer service.</li></ul><ul> <li>Oversee daily operations, proactively manage risks, and ensure smooth running of all schemes and properties within Independent Living.</li></ul><ul> <li>Ensure all properties meet health and safety standards and comply with regulatory requirements.</li></ul><ul> <li>Monitor and assess minor maintenance and cleaning standards, maintaining high-quality living environments.</li></ul><ul> <li>Work collaboratively with colleagues and departments, contribute to operational planning, budget setting, and provide effective performance reporting and analysis.</li></ul>This role will cover St Albans, Luton, Northamptonshire, Oxfordshire so being a car owner and driver will be important. We'd love to meet someone with: <ul> <li>Proven ability to lead, motivate, and develop a strong team.</li></ul><ul> <li>Ability to lead, inspire, motivate, and guide team members toward achieving maintenance and service goals.</li></ul><ul> <li>An understanding of maintenance, compliance, and cleaning standards and regulations.</li></ul><ul> <li>A commitment to maintaining high standards and continually improving service delivery.</li></ul><ul> <li>Excellent verbal and written communication abilities for effective coordination with team members, peers, and external contractors.</li></ul><ul> <li>Strong analytical skills to identify issues and develop innovative solutions.</li></ul><ul> <li>An ability to work collaboratively with others within and outside the team, including Inhouse Maintenance Service and contractors.</li></ul><ul> <li>Flexibility to respond to changing circumstances and to manage and adapt to new situations as they occur.</li></ul>Amongst what we offer you is: <ul> <li>A competitive salary of £38,000 per annum inc car allowance</li></ul><ul> <li>28 days holiday PLUS Bank Holidays</li></ul><ul> <li>A generous contributory pension scheme</li></ul><ul> <li>Private health care</li></ul><ul> <li>Free life assurance</li></ul><ul> <li>Access to an extensive suite of wellbeing services and tools including a digital gym</li></ul><ul> <li>Opportunities for learning and development</li></ul><ul> <li>Discounted gym membership</li></ul><ul> <li>Retail discount scheme</li></ul><ul> <li>Hybrid Working</li></ul>Please note the successful candidate will need to complete an enhanced DBS application. Closing date: 11th December 2024 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

46 Jobs in Knebworth, UK