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Are you passionate about making a positive impact in our communities? Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you!&nbsp;As a Housing Officer, you will be the primary relationship manager for our customers in one of our Bristol/South Gloucestershire patches. You'll deliver front line customer service, response to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You'll work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties.Key Responsibilities:<ul><li>Provide outstanding service and support for customers, handling queries, permissions and tenancy management.</li><li>Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.</li><li>Manage cases of tenancy fraud, and domestic abuse promptly, and professionally.</li><li>Oversee estate standards and service contract to ensure value for money and a high-quality living environment.</li><li>Lead the delivery of vibrant resident engagement and support community development objectives within your geographic patch to promote business objectives and to support tenancy and neighbourhood sustainability.</li></ul>Why Join Us?You'll be part of a forward thinking housing association, focused on collaboration, customer service and community impact. With opportunities for professional development and a supportive work environment, this role offers you a chance to grow your career whilst making a real difference.For further information about the role, please&nbsp;<a href="https://view.pagetiger.com/candidate-pack-standard/housing-officer-neighbourhoods-april-2024" target="_blank">click here</a>&nbsp;to view our candidate information pack.We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.<h2>About The Candidate</h2>To be considered for the role of Housing Officer you will have the essential skills and experience for a Level 1 role (please see our candidate information pack) plus the following specific skills, knowledge and experience:<ul><li>Experience in social housing with experience of tenancy, estate and housing management.</li><li>Be CIH Level 4 qualified, or be willing to work towards.&nbsp;</li><li>Strong interpersonal skills.</li><li>Excellent organisational skills to manage competing priorities in a fast-paced environment.</li><li>Have an excellent customer focus, with an ability and drive to improve customer satisfaction.</li><li>Hold a full UK driving licence and access to a suitable vehicle.</li></ul><h2>About The Company</h2>Our Reward and Benefits:&nbsp;<ul><li>Defined Contribution pension scheme – employer contribution of 6% - 9%. &nbsp;</li><li>Discretionary Bonus scheme. &nbsp;</li><li>Death in Service benefit (3 x salary). &nbsp;</li><li>26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave. &nbsp;</li><li>Family Friendly policies. &nbsp;</li><li>Health Cash Plan including dental and optical cover (worth up to £1,100 per annum). &nbsp;</li><li>Employee Assistance Programme. &nbsp;</li><li>Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.&nbsp;&nbsp; &nbsp;</li><li>Cycle to Work scheme. &nbsp;</li><li>Car Benefit scheme. &nbsp;</li><li>Learning and Development including coaching and professional qualification support. &nbsp;</li><li>Volunteering days.</li></ul>About Us: LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.&nbsp; &nbsp; As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone. As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please&nbsp;<a href="https://www.livewest.co.uk/about-us/equality-diversity-and-inclusion" target="_blank">click here</a>

Housing Officer - Neighbourhoods

The role Job Title: Building Safety Manager Salary: £50,620 - £53,283 Location: Waterfront House, Beeston, Nottingham, NG9 1LA. This role is also eligible for our smarter working policy. **Travel to London will be required a minimum of twice a month** Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 58,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England About the Role: We are looking to recruit additional Building Safety Managers as part of a new team to assist with further developing our Building Safety Management systems (BSMs) and safety regime to deliver real improvements in customer safety &amp; engagement. You will take all reasonable steps to prevent any building safety incidents and reduce the severity of an incident, should one occur. You will be inquisitive in approach and will use data, information, site surveys, feedback &amp; insight from customers to anticipate where issues may be present and take actions to mitigate individual issues and improved systems of working to mitigate repeat issues. You will review, instigate and record quality assurance interventions in order to build evidence to support our BSMs and production of building safety cases. What you will need to Succeed: The successful candidate will have a strong technical background with a clear understanding of the Building Safety Act, Building Regulations and British Standards with experience gained in housing and property. You will be a key contact both internally and with 3rd party free holders and managing agents to ensure that the occupants of our building are safe and feel safe. So great project management and interpersonal skills is essential. You will be working as part of team of specialists, where customer focus, competence, cultural change, collaboration and information sharing and systems working are essential. Due to the nature of this role a full driving licence is required and access to transport. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Building Safety Manager

Company Description United Living Group is comprised of four complementary pillars, all dedicated to realising our vision of creating a connected, sustainable future: <ol><li>United Living Property Services</li><li>United Living Infrastructure Services</li><li>United Living New Homes</li><li>United Living Connected</li></ol> This vacancy is within our United Living Property Services pillar where we revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure to create a more sustainable and inclusive society. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. You must have a UK driving licence, and own your car. Additional Information If you are seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Resident Liaison Officer

Full Time, Open ended. Join us and be part of a vibrant community at Loughborough University and become part of the Estates and Facilities Management Team. Estates and Facilities Management is a multi-disciplinary organisation responsible for the development, management and maintenance of the University's two campuses in Loughborough and London. The team deliver a range of hard and soft services ensuring the effective and sustainable management of the University's land, buildings and biodiverse landscapes. This includes delivery of the capital building, refurbishment, long-term planned, compliance, and reactive maintenance programme where there is continual improvement of the estate. Here's more about the role and what we're looking for: Loughborough University's Student Accommodation Centre are seeking an Accommodation Officer to provide highly professional and excellent advice and support to current and prospective students and their parents. The role holder will also be responsible for reception duties at times and contributing to ensuring maximum occupancy of University accommodation throughout the year. The Student Accommodation Centre is an award-winning unit within Loughborough University's Estates &amp; Facilities Department and are responsible for allocating and managing accommodation needs of students and visitors and including catering, housekeeping and facilities. The post-holder will be expected to lead on nominated areas and work flexibly across other areas commensurate within their grade as and when business needs require. Key Requirements: <ul> <li>Relevant work experience within a customer facing role</li> <li>Communication - must be confident in dealing with queries from both internal and external customers (written and verbal)</li> <li>Be flexible in working hours and prepared to work some evenings or weekends at peak times of the year</li> <li>A Level standard or equivalent including GCSE in Maths and English</li> <li>Proficient in IT packages within an office environment including Microsoft Office (Word, Excel and Outlook)</li> </ul>Why should you apply? With huge amount of variety in the role, there is an opportunity for you to develop and continually grow. If this role sound of interest, we'd love to hear from you. For informal discussions, please contact the Student Accommodation Manager, Rachel Havens, <a href="mailto:R.Havens@lboro.ac.uk" target="_blank">R.Havens@lboro.ac.uk</a> For more information refer to the Job Description and Person Specification. We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are any additional adjustments, you'd like to request please contact. Rachel Havens, <a href="mailto:R.Havens@lboro.ac.uk" target="_blank">R.Havens@lboro.ac.uk</a> . Closing Date: 20 th November 2024 Interview Date: 5 th December 2024 Our Benefits* <ul> <li>Generous annual leave allowance up to* 44 days (inclusive of Bank Holidays &amp; University closure days)</li> <li>Competitive pension schemes</li> <li>A range of childcare support initiatives and benefits including childcare vouchers; on-site university nursery (with salary sacrifice scheme); and holiday play schemes.</li> <li>We offer a range of family friendly, inclusive employment policies.</li> <li>BUPA Cash Plan (100 scheme)</li> <li>Employee Assistance Programme</li> <li>Season ticker loan scheme</li> <li>On campus parking with charging points for electric vehicles</li> <li>Fantastic range of sports facilities and preferential membership packages available</li> </ul>Fantastic CPD and inclusive resources for development

Accommodation Officer

The Vacancy At NCHA, we prioritise safety and compliance in all our operations. We're seeking a dedicated Building Safety Manager to join our team and ensure the safety and compliance of high-risk buildings in our housing stock. As A Building Safety Manager, you will adhere closely to the Building Safety Act, with your primary responsibility to oversee the day-to-day management of building safety risks, particularly fire and structural hazards. Some of your duties may include: <ul> <li>Maintaining safety records</li> <li>Conducting regular inspections, ensuring that building safety measures (such as fire alarms, emergency exits, and structural integrity) are in place and functioning</li> <li>Keeping residents informed about safety procedures</li> <li>Acting as a key liaison between building owners, residents, and regulators, ensuring compliance with legal safety obligations and managing any safety-related incidents or concerns that may arise.</li></ul>This role is essential for fostering a proactive safety culture and ensuring long-term compliance with safety regulations. We're looking for a self-starter who instils confidence in colleagues and others. You will have a strong background in safety, construction, or facilities management, with a deep understanding of fire safety, structural integrity, and compliance with the Building Safety Act. You will possess relevant qualifications in health and safety, fire safety, or building management, along with experience managing safety risks in residential or high-risk buildings. Excellent communication and interpersonal skills are essential, as the role involves liaising with residents, building owners, and regulatory bodies. The ideal candidate must also be highly organised, proactive, and detail-oriented, capable of conducting thorough risk assessments, managing safety records, and responding effectively to safety concerns or incidents. Strong leadership and problem-solving abilities are key to driving a culture of safety and ensuring compliance with legal obligations. The role is full time, 35 hours per week to be worked Monday to Friday. Initially you will be required to work from our brand new offices in Clifton, but once established, there will be scope to adopt a hybrid working model with 3 days in the office and 2 at home. Occasional out of hours will be required to attend customer consolation meetings. Interviews will be held in Clifton on 18th November. You will need to attach a CV in order to apply for this role. NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, candidates with disabilities and women, as they are currently under-represented within our workforce principally in our people manager roles. The Company We're Nottingham Community Housing Association, known to many as NCHA. We've been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us. Some Benefits Wellbeing plan NCHA pension Free DBS checks £250 referral bonus Generous annual leave Free healthcare cash plan Company social events Enhanced maternity, paternity and adoption leave and pay Free training and development Access to cycle to work and discounted bus pass schemes

Location: Leicester Working hours: Full Time, 37.5 hours per week (typical working hours Mon - Fri 08:00 - 18:00. You will be required to be on call rota on average every 10 weeks) Salary: £26,250 Pro rata You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. You will be covering multiple areas in the Midlands region and ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in Leicester so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as: <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>Report all property faults identified, correctly categorising them for appropriate response.</li> <li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.</li> <li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. Great people: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer <ul> <li>Pension upto - 6%</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships</li> <li>A safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Housing Officer

Role Responsibility: SCHOOL PREMISES OFFICER Salary: £11.74 per hour Working Hours: Permanent, Full time, 40 hours a week, 5 days out of 7 between Monday and Sunday, Various shifts between 5:30am and 10pm. Location: Soar Valley College, Leicester, LE4 7GY G4S Facilities Management are recruiting a Premises Officer on a full-time, permanent basis based in Leicester. We are looking for someone who is reliable, enthusiastic, and capable of working both independently and as part of a team to ensure site maintenance services are to a high standard across the school. Due to the working hours of this role, it is essential that you live within a commutable distance to the site using your own transport. Public Transport is not available in the area at the times required for the role. Responsibilities • Locking/unlocking of the site/building gates and doors and ensure the safe custody of keys, fobs and access cards.• Carry out audits of facilities. • Carry out reactive and planned maintenance of facilities. • Participate in the Health &amp; Safety Policy of the company and report any dangers or hazards encountered to the Site Manager. • Carry out Litter picking and assisting cleaning teams as required. • Escorting of sub-contractors as required. Previous caretaker/porter and maintenance experience is not essential but would be an advantage. You will be valued and supported, and provided with first class training and competitive benefits. Benefits:While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below; • Progression, training and development catered to you • Charity Work - 1 Volunteering day, Match-IT and Payroll Giving • Uniform Provided • Annual leave entitlement - 20 days plus bank holidays Pro Rata • Refer A Friend incentives • Company pension scheme with employer contributions. • G4S Life Assurance Scheme. • Subsidised healthcare plan. • Confidential Counselling Services • 24/7 support specialising in health and medical • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers. Due to the nature of this role, you will also be required to complete an EnhancedDisclosure andBarring Service check. The Ideal Candidate: #LI-RG1

7 Jobs in Leicester, UK