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Job Description Organisation: Leicestershire County Council Work Location: County Hall Glenfield LE3 8RA / Area offices / ROA meetings held across the county/country depending on where the child is residing / working from home Worker Category: Hybrid Worker Salary: Grade 13 (£49,221 - £53,826) per annum (Pro rata for part time) Working Hours: 37 hours per week Contract Type: Permanent Closing Date: 21 September 2025 Interview Date(s): 01 October 2025 About the Role We are currently recruiting for an Independent Reviewing Officer to support children and young people in care through chairing review of arrangements meetings, overseeing quality of care planning, and advocating for young people's needs. This role will focus on review of arrangements meetings; however, the post holder may be required to also chair Child Protection Conferences. You will be joining a stable and committed team of independent reviewing officers who champion the needs of children and young people across Leicestershire. This post is the subject of a Social Work Qualification, Social Work England registration and an enhanced DBS check for a regulated activity. About You To apply for this post, you must respond to and evidence the following 7 essential criteria within your personal statement. This should be no more than 1,000 words. <ul> <li>You will need to be a qualified Social Worker and have management experience, working at Grade 12 or above, and a strong statutory childcare and child protection background.</li> <li>You will be passionate about delivering the highest standard of care to our children and recognise the significant role that the Independent Reviewing Officer / Child Protection Conference Chairs play in supporting operational colleagues in driving forward quality plans and preventing drift and delay.</li> <li>You will have strong skills in time management, working effectively and flexibly to meet deadlines, and be a strong communicator.</li> <li>You will be able to chair complex meetings and present information both verbally and in reports to different groups including children, political leader's senior managers and the wider workforce.</li> <li>You will be able to give confidence to others, lead and inspire others, and be ambitious to deliver the department's ambition to remain outstanding.</li> <li>You will be performance driven with a keen eye for data and a proactive approach to quality assurance.</li> <li>You will be able to support and challenge your colleagues to benefit our children, with their voice central to your work.</li></ul>You must also have an understanding of, and commitment to, equality, diversity and inclusion. In addition, we expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process. Reasonable adjustments will be considered for applicants with a disability. Leicestershire Children and Families Services In all service areas, you are expected to work closely with colleagues across team and agency boundaries to ensure that families get the most appropriate level of support. Staff workloads are manageable and are monitored and managed closely. Managers and staff all have regular monthly supervision, and you will be supported in your practice by an experienced management team. As an organisation, we are committed to a strong and skilled workforce that provides high-quality services to the children and families of Leicestershire, following our relationship-based Signs of Safety practice approach. We are committed to doing our very best for vulnerable children and families, working to make a positive impact on their lives so they can achieve their potential and flourish. We are proud of our continuous improvement plan - 'Achieving Excellence through Purposeful Practice', which sets out our key values, behaviours and ambitions. We have embedded the Signs of Safety approach throughout our services, and this approach mirrors our values of Aspiration, Being Curious, and Collaboration. We are focused on working with families and the networks of family, friends, and professionals around children, to work in collaboration to achieve shared goals. We are committed to our vision of becoming a trauma-informed, responsive department where we believe we are "stronger together". Our culture is one of partnership, where we look for solutions and recognise the potential impact of trauma on the children and families we work with and on our staff. We will strive to create a safe, compassionate, healing environment demonstrated through relationships based on trust, respect, hope, and empathy. We will achieve this through a spirit of curiosity, by nurturing connections through relationships, making a deliberate effort to know and understand people, and by providing hope for growth and recovery. We support and empower our staff to be the best that they can be. We will give you the support and resources that you need to work in collaboration with children and families. We want all our staff to be inspired to go the extra mile. We are doing our best to create a culture where practice excellence can flourish. We want to learn from what works, as much, if not more, than from when things go badly. We are ambitious to create a true learning organisation, so ... <ul> <li>We run several conferences each year for staff to come together, reflect and learn.</li> <li>Every team sets aside time for team learning each month.</li> <li>You will receive consistent, regular, and reflective supervision, including group supervision support.</li> <li>Twice a year, our senior leaders take a week out and spend time with Social Workers, observing practice and talking to young people, parents, and carers about their experience of services.</li> <li>All Social Work England-registered workers have three extra Continuous Professional Development days each year.</li> <li>Our highly valued training offer supports career progression and includes Practice Educator Awards and Aspiring Managers Program.</li> <li>We have an experienced team dedicated to supporting practice excellence.</li> <li>Our Practice Development Group is well-established for practitioners to collaborate on practice development.</li> <li>We have a Critical Incident Response service for staff, which provides independent therapeutic support within 48 hours.</li> <li>We have an excellent Wellbeing Service providing specific support to staff when needed but also offers events throughout the year.</li></ul>For further information, please visit: <ul> <li>Social Worker benefits</li></ul>For information on our approach to the recruitment of ex-offenders, please see our policy statement. Interested in Flexible Working? We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc. Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site. For more information or an informal discussion, please contact: Kara Walne or Rebecca Peters - Safeguarding &amp; Improvement Managers <a href="mailto:kara.walne@leics.gov.uk" target="_blank">kara.walne@leics.gov.uk</a> <a href="mailto:rebecca.peters@leics.gov.uk" target="_blank">rebecca.peters@leics.gov.uk</a> How to Apply Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme. To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: <a href="https://emss.org.uk/support" target="_blank">https://emss.org.uk/support</a>. By applying for this post, you agree to our Terms and Conditions. About Us About Leicestershire County Council Leicestershire County Council is a Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. For further information on what it's like to work for us and the benefits we offer, please refer to the following: Our Recruitment Process Our Organisational Values Our Employee Benefits Working for Us

Independent Reviewing Officer

The Vacancy "The best thing about working in Housing Management is the positive impact we make on people's lives" - Current colleague. We have an exciting opportunity for you to become the NCHA ambassador for a designated geographical area. As our Housing Officer you will support, deliver and co-ordinate our tenancy management and sustainment approach. You will deliver estate management activity and involve local residents and partners in this and other customer involvement activities. Be the face of NCHA on your patch carrying out new customer visits and other scheduled tenancy management visits using a risk based approach to identify those customers who will need further support to maintain their tenancy and home. Carrying out a program of support visits to build trust and maintain those relationships as an ambassador for NCHA. We are looking for an enthusiastic people person who loves to engage with others. We want someone who is full of ideas on how to enrich their allocated community. You will be an avid listener and keep your ear to the ground. You will ensure tenants in your area are able to engage and integrate into their community. The role is patch based with an expectation to base your work from our Clifton office at least three days a week. You could be asked to cover areas across the East Midlands where NCHA have their housing stock. You must have a valid driving licence and access to a vehicle. Working hours are Monday to Friday 9-5 with some flexibility depending on needs of the business USEFUL TOP TIPS <ol> <li>You will need to attach a CV in order to apply for this role.</li> <li>All correspondence will be via your registered email address.</li> <li>View the full Role Profile in the document tab at the top of the page and refer to the Person Specification section of the Role Profile to complete your application - show us why you are suitable!</li> <li>For more information about NCHA, please refer to the attached 'Helping Our Customers'- get a better idea of what we do across the organisation!</li></ol> To apply, click the Apply Now button at the top of this page Looking forward to receiving your application! All successful candidates will be required to take a work related test on the day of the interview. As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic (BAME) groups and disabled candidates. As part of our LGBT + Allies Programme, we also welcome applications from members of the LGBT + community and encourage inclusivity in the workplace. The Company We're Nottingham Community Housing Association, known to many as NCHA. We've been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us. Some Benefits Wellbeing plan NCHA pension Free DBS checks £250 referral bonus Generous annual leave Free healthcare cash plan Company social events Enhanced maternity, paternity and adoption leave and pay Free training and development Access to cycle to work and discounted bus pass schemes

Housing Officer

Salary Range: £26,000 - £28,000 gross per annum, including car allowance and a fuel card after successfully passing probation Contract type: Full-time, permanent Location: Nottingham and surrounding areas We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. In this role, you will be supporting a live project that requires coverage across Nottingham and Midlands areas. Regular travel within this region is expected, so access to your own vehicle is essential. You will be the main point of contact between the project team and residents, taking the lead in resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving licence and access to your own vehicle (essential)</li><li>A customer-focused mindset</li><li>Comfortable using Microsoft Office and IT systems</li><li>Strong problem-solving and complaint-handling skills</li><li>Excellent verbal and written communication</li><li>Reliable, punctual, and well-organised</li><li>Able to prioritise, multitask, and adapt to changing deadlines</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable, and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Resident Liaison Officer

The Vacancy House Manager - Retirement Living Location: Century Court, West Bridgeford, Nottinghamshire Hours: 30 hours per week (Monday to Friday, all year round) Salary: £ 21,490.34 (actual) plus bonus and excellent benefits Make a Difference Every Day Are you passionate about delivering exceptional customer service? Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation? McCarthy Stone, the UK's leading retirement living provider, is looking for a House Manager to lead our welcoming estate in West Bridgeford, Nottinghamshire. Why Work with McCarthy Stone? We offer a rewarding role with a range of employee benefits, including: <ul> <li>Group personal pension and life assurance</li> <li>Employee Assistance Programme</li> <li>Flexible working hours</li> <li>Work in beautiful surroundings</li> <li>Generous annual leave (25 days, rising to 28 days) plus bank holidays</li> <li>Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)</li></ul>Role Overview - House Manager As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents. Key responsibilities include: <ul> <li>Welcoming new homeowners and helping them settle into their new homes</li> <li>Providing a front-of-house service and engaging warmly with all visitors</li> <li>Being the first point of contact for residents and offering assistance, guidance, or support</li> <li>Managing supplier relationships to ensure smooth day-to-day operations</li> <li>Acting as the face of McCarthy Stone for homeowners' families and friends</li> <li>Handling resident concerns with sensitivity, confidentiality, and respect</li> <li>Overseeing estate management, including communal areas, gardens, and grounds</li> <li>Supporting the development of a strong community through organising social events and regular resident meetings</li> <li>Ensuring compliance with all Health and Safety requirements</li></ul>About You - What We're Looking For We're looking for someone who: <ul> <li>Has excellent communication skills and a proactive attitude</li> <li>Has previous experience in a customer-facing or service management role</li> <li>Demonstrates professionalism and a commitment to high-quality service</li> <li>Enjoys variety and takes initiative in a busy environment</li> <li>Can solve problems effectively and remain calm under pressure</li> <li>Is comfortable using Microsoft Word, Outlook, and other basic digital tools</li> <li>Has an awareness of basic Health and Safety (training will be provided)</li> <li>Holds or is willing to obtain first aid qualifications (training provided)</li></ul>Training &amp; Development You'll receive full support and professional training through our in-house development programmes, which include: <ul> <li>First Aid certification</li> <li>Dementia Friends training</li> <li>Workplace safety courses</li> <li>Ongoing development and progression support</li></ul>Apply Now If you're looking for a meaningful part-time role that combines responsibility, variety, and community impact - we'd love to hear from you. Applications are reviewed as soon as they're received. We may appoint before the closing date, so early application is encouraged. Please note: McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds. We do not currently offer sponsorship - applicants must have the right to work in the UK. #LI-GM1 INDHP About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

The role Housing with Support Manager Derby £27,563 This role We are seeking an experienced Housing with Support Manager to provide on-site housing management, which enables people to live as independently with as much choice and control over their lives as possible. You will be part of a team responsible for day to day running of the service providing an excellent level of customer service and ensuring that all regulatory and contractual commitments are met. This should all be evidenced on your CV. What you'll need to succeed<ul><li>To be successful in the role you will need expert knowledge of providing services to older persons, and a good understanding of housing management</li><li>You will be delivering advice and support to customers with a wide variety of needs, and will need to be able to work effectively in partnership with external agencies including the local authority</li><li>As an expert in the area it is essential that you can demonstrate significant knowledge of this customer group and type of service, including a good understanding of safeguarding. You will need to have good administration skills, including the use of IT reporting and procurement systems</li><li>You will work with customers to provide a range of stimulating and interesting activities to support customers' wellbeing and promote a sense of community. Above all you will need to be able to provide a supportive and reassuring presence to our customers, and to be able to respond flexibly during these challenging times.</li><li>Full Driving Licence required</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring Service, which will include a check of the Adult Barred list, once an offer employment is made. A new check will be completed every three years. What you need to do now If you`re interested in this role, take a look at the attached Job Description for more details and if it`s the ideal job for you, click `apply now` to forward an up-to-date copy of your CV. Please can you all ensure that you complete the supporting statement to highlight the qualities that you can bring to the role. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Housing with Support Manager

The role Housing with Support Manager Later Living Housing £26,185 - £27,563 and opportunity to apply for Level 3 CIH in Housing Management About Us Metropolitan Thames Valley Housing has a vision that everyone has a home and the opportunity to live well; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare, and collaborate to ensure we achieve this People Powered Living. This role Metropolitan Thames Valley are currently looking for enthusiastic Housing specialists to join as on-site Housing with Support Managers across some of our schemes in the Midlands area. There are several roles available in Rushcliffe, Nottingham City and Derby, ranging from 20 hours per week to full time, 37.5 hours per week. These roles generally have requirement for a daily presence on site, Monday - Friday. Some of these roles have a requirement to take part on an on-call rota which is usually once every 13 weeks - there is extra renumeration for this. We ask that all applicants have a full driving licence and a car to use for work purposes. As the Housing with Support Manager your main responsibilities will include the safe and effective running of your housing scheme. You will be the single point of access for customers regarding all housing and support related queries. You will be a positive and professional representation of the organisation, to customers, visitors, contractors, other professionals, and key stakeholders. All the customers are aged 55 and above requiring support to maintain a dignified level of independence. This includes a single service plus several residences in close proximity to the service but living in the community. While not all customers will be receiving care from Metropolitan Thames Valley, this may be provided by third parties, and you will be a point of contact for these providers. What you'll need to succeed As you will be the on-site manager, experience is essential as you will be the go-to person. You will often be lone working and while there is a wider team to support you on a day-to-day basis you will be responsible for making the decision. To be considered for interview your CV must demonstrate: 1) Experience and awareness of the wellbeing and housing needs of vulnerable older persons 2) The ability to take a positive approach to problem solving and be decisive in your own decisions 3) A good understanding of Housing Management responsibilities and tenancy agreements rights and obligations 4) Knowledge and understanding of the relevant legislation relevant to this customer group 5) Demonstrate a good understanding of customer service 6) Good awareness of adult safeguarding procedures and responsibilities What you need to do nowIf you're interested in this role, take a look at the attached Job Description for more details and if it's the ideal job for you, click 'apply now'. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Housing Options Officer Grade 6, £33,699 up to £38,220 per annum pro rata plus standby and call out payments 18.5 hours per week/37 hours over two weeks, 12 month fixed term contract Suggested working pattern (negotiable) Mon Tue Wed Thu Fri Week 1 AM 3.5 hours AM 4 hours Non working day AM 3.5 hours AM 4 hours Week 2 AM 4 hours AM 3.5 hours AM 3.5 hours AM 4 hours 7.5 hours (duty day) This is an exciting time to join the Housing Options Service with the opportunity to build on the excellent results already seen around homelessness prevention. We are looking for a knowledgeable and dedicated Housing Options Officer to join our current team. Drawing on proven experience of dealing with customers in a busy front line service, you will offer professional advice on a range of housing options to potentially homeless customers. The Housing Options Officer will work with customers to resolve their housing situation, with an emphasis on preventing homelessness, using a range of tools, giving timely advice on housing options across a wide spectrum of tenures, as well as applying relevant legislation. Duties will include carrying out interviews, home visits, liaison with other agencies, negotiations, agreeing and monitoring personal housing plans, in addition to arranging temporary or permanent accommodation for customers facing homelessness. The successful candidate will have proven experience of conducting interviews in stressful situations and be a skilled negotiator who is persuasive in challenging situations. You will have a working knowledge of housing/homelessness legislation, welfare benefit reforms, rent arrears procedures, private sector issues and will be able to handle a large and complex workload. Use of a car is required and you must be able to participate in a 24 hour out of hours rota. We operate a 'hybrid working' model with a mix of office based, home and remote working available when suitable. The contractual base will be office based with agreed flexibility to work from home or at remote working locations in the borough. Closing date: 21 September 2025 Interview date: 1 October 2025 Hinckley &amp; Bosworth - A PLACE OF OPPORTUNITY Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5. We welcome applications from all of the community. Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays. Reasonable workplace adjustments are considered for all roles.

Housing Options Officer

Our Opportunity Here at Pick Everard, we are passionate about creating a prosperous and sustainable future, taking a fresh perspective on the built environment. Our core values of professionalism, compassion, drive and positivity are at the heart of everything we do. Pick Everard are looking for an exceptional Talent Development Advisor, to join us on our unique journey in continuing to achieve excellence for our colleagues and clients. Working closely with the Learning and Development Business Partner, Head of People Experience and the Group People &amp; Culture Director you will be providing your support, guidance in a proactive manner to all business units within Pick Everard. Are you passionate about driving forward an innovative Learning and Development programme? Are you looking to work as part of a collaborative, supportive culture that prioritises its people? Do you want to enhance your knowledge, and make an impact as part of a growing, multi-disciplinary consultancy? If you answered yes to the above questions, then we want to hear from you! We are passionate about ensuring our staff have access to enriched personal and professional development, so in this role, you will be crucial in helping us to continue to deliver a personalised approach that acknowledges the objectives of all of our staff, at each point in their career. Your core responsibilities will include: <ul> <li>Acting as a key point of contact within the Talent Development team for all stakeholders.</li> <li>Supporting collaboration with key stakeholders across the business to identify both current and future skills needs.</li> <li>Designing and delivering impactful training and development solutions for staff and managers, aligned with both individual and organisational priorities.</li> <li>Ensuring all learning events are timely, focused, relevant, and offer value for money.</li> <li>Managing core talent development administration and coordination responsibilities to deliver excellent service across all activities.</li> <li>Supporting the delivery of the people strategy, group business plans, and individual objectives through all interventions.</li> <li>Assisting the Lead Talent Development Business Partner in rolling out a company-wide Talent Development plan that drives high performance and talent density.</li> <li>Serving as the first point of contact for all general Talent Development queries.</li> <li>Facilitating and organising the induction programme, including e-learning administration, under the guidance of the Lead Talent Development Business Partner and Head of People Experience.</li> <li>Co-delivering the Pick Everard induction programme to create a positive experience for all new joiners.</li> <li>Coordinating and managing graduate training schemes and apprenticeship programmes, with opportunities to deliver selected modules.</li> <li>Collaborating with the wider People &amp; Culture team to implement the Pick Everard Professional Map and its associated elements.</li></ul>Find out what it is like to work at Pick Everard here: Life at PickEverard - Pick Everard About You Our ideal Talent Development Advisor will have: <ul> <li>Experience working within a professional services environment.</li> <li>A strong background in a broad learning and development advisory role.</li> <li>Proven ability to design and deliver engaging presentations and training sessions to internal audiences at all levels, from entry-level employees to senior stakeholders.</li> <li> Experience in developing e-learning courses and materials, with knowledge of managing a Learning Management System (LMS) preferred.</li> <li>Confidence in delivering high-quality training and development solutions tailored to diverse needs.</li></ul>About Us Our nationwide multidisciplinary team of 780+ employees, work collaboratively to deliver outstanding places and spaces that create lasting value for local communities. Through our remarkable history we have established the sound principles of success, and we have the vision and ambition to be even better. We're committed to creating sustainable communities where everyone feels safe, cared for and valued. We achieve that by encouraging a diverse, welcoming workplace for our people, clients and colleagues. We care about our people and improving our society and that means supporting your ambitions and interests at every level. We will provide you with an inspiring environment in which you will be able to drive real progress and impact in your career. What we offer Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive an attractive salary, and amongst other benefits you can also expect: <ul> <li>Agile working.</li> <li>Career and Professional Development.</li> <li>Corporate Social Responsibility opportunities.</li> <li>26 days' annual leave + Bank Holidays + option to buy up to 5 days' additional leave.</li> <li>Private healthcare, life assurance and healthcare cash plan.</li> <li>Stakeholder pension.</li> <li>Professional subscriptions.</li> <li>Employee Discount Scheme.</li> <li>Eyecare Scheme.</li> <li>Wellbeing support and Employee Assistance Programme.</li></ul>Equal Opportunities As an equal opportunities' employer, Pick Everard is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us on our journey. Accessibility We're committed to helping you perform at your best throughout the recruitment process. If you have a disability or require any adjustments to support your application or interview, please get in touch with us at [email protected]. We'll be happy to discuss how we can assist you. Agencies We are committed to building and nurturing great relationships with our agency partners. However, this role is being recruited for directly and therefore we are not seeking support at this time. Any unsolicited CV Introductions will not be accepted. #LI-Hybrid

Learning and Development Advisor

Trainee Housing Strategy and Development Officer Job Title: Trainee Housing Strategy and Development Officer Location: Mansfield, NG18 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Trainee Housing Strategy and Development Officer and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? At Persimmon, we don't just build homes - we build careers. When you join us as a Trainee Housing Strategy and Development Officer, you'll benefit from: <ul><li>Competitive salary</li><li>Bonus</li><li>5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction</li><li>Life Cover &amp; Contributory Pension</li><li>Employee Benefits Platform - giving you access to high-street discounts, wellbeing support, and more</li><li>Committed to diversity, inclusion, and empowering your development</li></ul>What is the role? To support the Group Head of Partnership Homes and the Head of Partnership Homes South/North in the delivery of Persimmon Homes Affordable Homes Proposition to the Affordable Home Market. This will include negotiating and securing offers from Registered Providers for the disposal by Persimmon Homes of Affordable Housing as required under s106 Planning Agreements. Alongside the delivery of commercial offers, you will be expected to assist with managing the forward programme of s106 sites to secure forward delivery of Affordable Home sales. Once firm offers have been secured, you will be required to assist with converting the offers into legally binding Development Agreements between Persimmon and the Registered Provider for the delivery of the s106 affordable housing within agreed target exchange timescales. Primary Responsibilities <ul><li>Assist the GHOPH/HOPH North/South to issue RP tenders to meet the requirements of the Operating Companies to specific deadlines.</li><li>Research relevant Local Authority Affordable Housing Policy, providing concise summaries to determine a suitable affordable housing mix for negotiation with the Local Authority as part of any planning application and layout development.</li><li>Collate necessary information from various sources within the Operating Companies to enable the HOPH to agree HoT's and progress contracts to exchange in a timely manner.</li><li>Regularly engage and build strong relationships with Local Authority Housing Enablers to facilitate negotiation of suitable AH mix and support our Core Values</li><li>Regularly engage with Registered Providers to drive offers for our S.106 homes and support our Core Values</li><li>Review and provide comments regarding Affordable Housing on site layouts and S.10 agreements for discussion with regional land and planning teams.</li><li>Engage and complete an internal training programme delivered by the HOPH</li><li>Support the Head of Partnership Homes, Group Head of Partnership Homes and Group Director of Partnership Homes in building positive and constructive relationships across the Operating Companies.</li><li>Travel as required to attend meetings with Operating Companies, RP's, Local Authorities and any other key Stakeholders.</li></ul>What experience do I need? <ul><li>Good numeracy skills.</li><li>Qualification in subject requiring numeracy such as Business, accounting, science, or mathematics.</li><li>Good negotiation and Influencing skills</li><li>A self-starter with ability to arrange workload in order to meet deadlines.</li><li>Good communication skills both written and verbal.</li><li>Attention to detail. Able to analyse data and documents and produce summaries, options and proposals from the data.</li><li>Has a driving license and access to a car that can be used for travel as required to undertake the role.</li><li>Proficient with Microsoft Word, Excel and Outlook.</li><li>High levels of integrity and professionalism.</li></ul>

Trainee Housing Strategy and Development Officer

Job Introduction At Turning Point, we support people across the UK with mental health issues. As the Transition Navigator, you'll make a real difference to their lives as you work closely with them to help them achieve their potential. Beacon Lodge is a mental health step down unit that supports people to transition from acute mental health wards back into the community. Passionate about people, you'll enjoy the scope of this role. With an emphasis on recovery working alongside specialist housing and benefit related support, you'll need to work flexibly to manage your own small caseload and help with the day to day running of the service. Role Responsibility Raising the bar for person-centred care, you'll provide a range of recovery focused support through key working sessions and group work. People's lives will be truly changed by you as you enable and prepare them to gain new skills and help them find ways to promote their long-term recovery. You will also have off rota responsibilities such as housing and benefit assessments, identifying housing needs, liaising with local authorities to ensure that service users are supported in their move on from the service. On rota, you'll work with individuals on their recovery, devising individually tailored support and risk management plans and ensuring effective discharge planning. Ultimately, you'll play a vital role in helping them to gain skills and coping strategies, all while encouraging positive change and independence. The role requires you to work on a 24-hour rolling rota consisting of 12-hour day and waking night shifts including alternate weekends. The Ideal Candidate Ideally with experience in the mental health sector, it's essential that you have a good understanding of the recovery model, together with a solution-focused attitude and a person-centred approach. You'll be equally comfortable getting things done on your own initiative and as part of a team and have no problems working in a fast-paced environment and adapting to challenging situations. And of course, you'll be the sort of person who enjoys talking to people with different needs, is genuinely interested in helping them, and possesses a deep level of empathy, understanding and patience. Housing and benefit knowledge would be desirable in this role but support and training will be provided to the successful candidate. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point

Transition and Housing Support Worker

We are The Housing Network (THN), a private Limited Company with a purpose. We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives. Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference. We are a team that is absolutely committed to innovate, excel and be dependable in all that we do. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business. Job Overview: This role will be operating in the areas of Clifton, Nottingham, and Stapleford, with travel to surrounding areas. Working to support our CAS3 contract with the Ministry of Justice, this role involves managing a number of self-contained and small shared accommodation properties within the region. In addition to providing proactive property management, the role involves engaging with residents (People On Probation) who may have complex needs/multiple disadvantage, on release from prison, CAS1 or CAS2, with the goal of ensuring a smooth transition into the allocated accommodation. The role does include an element of supervision to ensure 'house rules' and license agreements are being adhered to, along with offering housing related, 'light touch' support and signposting where needed. While you will be part of a small regional team and a larger business, this is predominantly a lone working role and you will need to be comfortable driving between locations. Responsibilities and Duties: Managing a number of properties specifically allocated to the MOJ. You will engage with individuals with complex needs and will be able to work without supervision and have experience of lone working. Duties: <ul><li>Ensuring properties are safe, secure and clean</li><li>Ensure accommodation is prepared and ready for occupation in accordance with company timescales.</li><li>Performing all necessary functions to manage the move in/move out process.</li><li>Proactively identify and resolve all property and maintenance related issues efficiently, where applicable in conjunction with the maintenance and/or cleaning teams.</li><li>Undertaking weekly visits to all properties and ensuring residents are adhering to the "house rules" and have not abandoned their accommodation.</li><li>Manage reports of Anti-Social Behaviour and where necessary sometimes in conjunction with the Community Probation Practitioner (CPP) and actively engage in conflict resolution wherever possible.</li><li>Build positive relationships with the residents and appropriately deal with any emergency situations which may arise during the course of work under guidance from local management teams and other professionals.</li><li>Meeting tight deadlines and making properties available within agreed timescales.</li><li>Inventory management of all soft furnishings and sundry items.</li><li>To keep accurate and timely records in accordance with departmental policy</li><li>To attend mandatory training and participate in staff development courses as appropriate.</li></ul>Personal Characteristics: Skills: The post holder must have the following skills: <ul><li>Confident communicator with excellent written and verbal communication skills and be flexible towards residents needs.</li><li>Extremely well organised.</li><li>Able to work well under pressure.</li><li>The ability to prioritize.</li><li>Able to work alone and part of a team.</li><li>Have an interest and willingness to train.</li><li>Network with local and national agencies.</li><li>Full and current manual driving licence.</li></ul>Knowledge: <ul><li>Experience in the social housing sector, ideally having worked with people at risk of homelessness.</li><li>Experience of supporting individuals with complex trauma and issues</li><li>Direct knowledge of People on Probation (POP) and the challenges they face would be a distinct advantage.</li></ul>Behaviour: <ul><li>Empathetic and supportive of residents while recognising the need to uphold and adhere to rules.</li><li>Resilient and able to deal with people who's presentation may be complex and sometimes challenging.</li><li>Methodical in approach to ensure everything is done accurately and comprehensively.</li><li>Keen to support colleagues and ensure the business is working cohesively and to the same objectives.</li><li>Keen on a strong compliance culture.</li><li>Able to work without direction.</li><li>Adaptability and being prepared to help out if circumstances require.</li><li>Keen to lead by example.</li></ul>We would expect you at all times to: <ul><li>act with integrity</li><li>act with due skill, care and diligence</li><li>act with professionalism</li><li>be open and co-operative with colleagues</li><li>act with compassion to those both within the Company and those who we support in the accommodation.</li></ul>We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024&gt;29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind. The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce. We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents. All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

Specialist Supported Housing Officer

We are The Housing Network (THN), a private Limited Company with a purpose. We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives. Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference. We are a team that is absolutely committed to innovate, excel and be dependable in all that we do. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business. Role Overview - What is it? To lead one of our local teams in the delivery of various supported housing services, including our new Active Opportunity Pathway (AOP) for those experiencing multiple disadvantage / severe multiple disadvantage and/or temporary accommodation for individuals or families. You will be an experienced supported housing professional who is familiar with leading, supporting and managing teams (in a hands-on way) to help those experiencing multiple disadvantage or severe multiple disadvantage to overcome barriers to achieving greater independence. You will have an in-depth knowledge of best-practice and current thinking when working with vulnerable people or families facing homelessness, who require support with mental-health, substance misuse, a history of offending and other needs. Using your knowledge and skills to help us create one of the most effective outcomes-focused services in the sector, adhering to the Making Every Adult Matter principles (MEAM). You will be familiar with and have experience of effectively supporting teams to work in a strength-based and trauma informed way. Taking personal pride and ownership in supporting your team (and the wider department / organisation) develop those approaches in support of helping residents achieve outcomes far beyond their expectations. You will have worked in an accommodation-based setting, with significant experience of providing intensive housing management, and tenancy management tasks. Drawing on your knowledge of safeguarding, housing benefit, Universal Credit and mental health, drug and alcohol specialist interventions to support your team to perform at the highest level, meeting and exceeding the expectations of internal and external stakeholders. This is a new role in a specialist team and not one which will see you stepping too far back from those who we support. So you will not only be managing the team who are supporting those experiencing homelessness and multiple disadvantage, but also supporting a small complex caseload yourself. You will be joining us at a very exciting time as we pursue significant growth across our services to develop accommodations options integrated with support, giving you a unique opportunity to use your knowledge and experience to help shape an amazing service for the future. To act as an ambassador for The Housing Network, to promote its mission and values. Being respectful and kind is at the heart of everything that we do. Main Duties - What needs to be done? Staff Management Elements: <ul><li>Actively support your team to deliver a high quality and the most effective and efficient service possible, ensuring they place our residents at the heart of all that they do as they help them achieve sector-leading outcomes.</li><li>Provide a positive role model to your team as you support and motivate them to develop and progress in their role.</li><li>Manage and administer an effective high-performance culture through regular 1:1s, objective setting and appraisals, providing additional support where necessary to overcome challenges and barriers.</li><li>Support your team to seek out opportunities for knowledge development and skill improvement, reviewing its relevance against organisational policies and budgets.</li><li>Participate in the 'Managers On Call' rota to ensure that a point of escalation is available to your team in the event of a serious incident, out of hours.</li><li>Lead on the accurate and effective management of relevant budgets and performance to ensure optimum performance against organisational objectives.</li><li>Fulfil all mandatory line management responsibilities (e.g. annual leave and sickness management), providing strong leadership throughout the entire employee life-cycle in accordance with the organisation's People policies.</li><li>Provide a safe space for reflective practice.</li><li>Create a positive culture of inclusion where your team feel able to engage and offer constructive challenge and feedback.</li><li>Lead on ensuring all aspects of service and property compliance and H&amp;S are maintained at appropriate levels at all times, escalating concerns without delay to senior management.</li><li>Lead on the monitoring and delivery of all relevant contract performance elements, supporting your team to proactively engage with the meeting (and exceeding) of those measures.</li><li>Maintain oversight across all safeguarding matters for the service, leading on engagement with external stakeholders and multi-disciplinary teams, attending case review meetings where appropriate.</li></ul>Support Elements: <ul><li>Ensure you and your team employ a strength-based and trauma-informed approach to building trusting relationships with residents, using that to help create accurate, realistic and meaningful (outcome focused) support plans.</li><li>Use your knowledge and experience of working with people experiencing homelessness and multiple-disadvantage to support your team in identifying and capturing risks, to help design mitigation strategies and inform coping mechanisms.</li><li>Support and challenge your team to engage pro-actively and effectively with residents to help them identify barriers which are preventing them gaining greater levels of independence.</li><li>Uphold the highest levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community. Working within local frameworks to ensure policies and reporting mechanisms are applied correctly.</li><li>Ensure all team members are up to date with training in line with the organisation governance framework and related policies</li><li>Quality assure accurate records maintained by the team of all support engagements, support plans, risk assessments and other support pathway elements, using them to support appropriate partnership working with local partner agencies.</li><li>Champion the principles of trauma-informed engagement and support across the service and wider organisation, helping colleagues develop their skills and communication approaches to support the achievement of outcomes.</li><li>Encourage the team to take time to engage pro-actively with all residents in the scheme, using the less formal engagements to help deepen the understanding and effectiveness of support plans and achievement of outcomes.</li><li>Work with senior leaders to engage pro-actively with local multi-disciplinary health and housing teams and network groups, seeking to maximise outcomes for individuals and build added-value into the service as a whole.</li><li>Ensure all types of engagement with residents either individually or in group sessions, is recorded all in THN's digital support system.</li><li>Oversee all caseload held by the team (support plans / risk assessments) , ensuring that all residents receive and engage with appropriate amounts and types of support suitable for their needs.</li><li>Work in a non-risk averse and non-judgemental way, helping residents understand the negative impact of their behaviours, then providing harm reduction information and advice where necessary.</li><li>Act as a positive role model for residents and the team, using a strength-based approach to helping them set realistic (but aspirational) goals, prompting, encouraging and motivating them to make them a reality.</li></ul>Intensive Housing Management: <ul><li>Work with colleagues at service and organisational level to ensure maximum levels of service utilisation and efficiency, including the processing and review of referrals in a non-risk averse and balanced community way.</li><li>Lead on the process of referral management, support / needs / risk assessment, and recording of all relevant findings accurately in THN's digital support management system at the first point of resident contact.</li><li>Ensure that the team supports residents to understand and complete all necessary tenancy documentation and service entry requirements, recording them as required in THN's various housing management systems.</li><li>Support the team to take ownership of any rent management matters for residents, helping them to understand the importance of appropriate money management and to take necessary action to avoid arears, which will involve administration of housing benefit claims.</li><li>Support the team with welfare benefit queries and money management skills to maximise rental income,</li><li>Ensure regular accommodation inspections are completed, encouraging the team to use this opportunity to help residents develop further independent living skills (e.g. reporting of repairs) whilst ensuring all necessary compliance and Health and Safety requirements are met.</li></ul>General Elements: <ul><li>Proactively engage in the wider supported housing / homelessness pathway network within the service area, balancing workload / time to ensure engagement is manageable and effective.</li><li>Accurately prepare KPI / performance reports and data in line with commissioning agreements, using that data to inform contract monitoring processes.</li><li>Engage within all relevant organisational KPI / performance management processes, preparing and presenting data and reports as required.</li><li>Maintain all aspects of operational performance at the highest levels, working in a timely / innovative way to address any issues of underperformance.</li></ul>Relationships - Who will I be working / engaging with? <ul><li>Internal - Other AOP service colleagues (e.g., concierge, support workers) / Maintenance and Facilities Teams / Head of Service and Senior Leadership Team / Residents.</li><li>External - Local Authority Commissioners and Housing Officers / Third Sector Partners / Statutory Partners (e.g., Police and Probation) / Housing Benefit Officers / DWP and Employment Partners etc.</li></ul>Competencies - Who with and your skill level? <ul><li>Experience of leading a team in a supporting people setting</li><li>Extensive and demonstratable knowledge and experience of working with people (including families) experiencing homelessness and multiple disadvantage such as mental health, drug and alcohol</li><li>Extensive and demonstratable experience of working in an accommodation-based service, with specific reference to effective rent management, housing benefit and accessing positive move-on options.</li><li>Proven abilities to work in a strength-based and trauma-informed way for the benefit of individuals and families, helping them to achieve a level of positive housing, health and wellbeing outcomes beyond their expectations.</li><li>Experience of quality assurance in relation to completing and managing accurate support plans and risk assessments, which inform design and implementation of engaging and impactful support activities for Families and singe people.</li><li>Extensive and demonstratable knowledge and experience of maintaining the highest standards of safeguarding for vulnerable people.</li><li>Comfortable and familiar with working in a non-risk averse way.</li><li>Knowledge and experience of best-practise and current approaches (e.g. adverse childhood experiences) to deliver effective intervention and therapeutic engagements for people with mental health and drug and alcohol support needs.</li><li>Highly developed ICT skills and familiarity with digital support management systems, and personal abilities and focus on maintaining accuracy at all times.</li><li>Excellent written / verbal communications skills, with the confidence to engage with external partners and stakeholders for the benefit of residents, the service and organisation as a whole.</li></ul>General and Additional <ul><li>The responsibilities contained within this job description are indicative, but not exhaustive. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder.</li><li>The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post.</li><li>The post holder shall comply with the organisation's policies and procedures, ensuring appropriate actions and reporting protocols are followed at all times.</li><li>The post holder shall attend regular staff or other related meetings, contributing positively where appropriate and relevant.</li><li>Extensive travel across the UK will be required from time to time to support the delivery of role requirements, with you holding a full UK driving licence and access to private vehicle for business use when required.</li><li>An Enhanced Disclosure is required for this position.</li></ul>We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024&gt;29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind. The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce. We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents. All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

Supported Housing Manager

Job Title - Housing / Homeless Support Worker Head office Location - Brindley Place, Birmingham Location - CV11 5RD - Nuneaton Hourly Pay- £13.24 per hour Contract type - Permanent Working hours - 25 hrs per week About the role The Housing Support Worker will be working with homeless clients with complex needs in a project environment which also involves dispersed properties. Working 25 hours a week Monday to Friday between the hours of 9.00 to 4.30 pm (shift pattern to be discussed). Experience working with the homeless and knowledge of welfare benefits are desirable as is skills in electronic recording. Drivers licence and own car is essential. Reporting to the Senior Housing Support Worker you will be providing housing related support to vulnerable homeless adults over the age of 25 both male and female. A key responsibility of the post will be recording and amending risk assessments centred around resettlement to general needs housing. As a provider of supported housing you will assist in all management functions such as recording rent, reporting repairs, client engagement, setting up rooms, maintaining high standards in dcor in communal areas, health and safety checks and purchasing supplies. Working with P3, Probation Service, Police, Housing and Benefit Services you are required to provide advice and guidance to customers to assist them with access to general needs housing and their successful reintegration back into the community. This is a varied and challenging role which is rewarding when performed well - you will be making a difference not only to individuals that you work with but the wider community. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you You are genuinely passionate about achieving and sustaining excellent service. You possess a non - judgemental approach to working with people with support needs and knowledge of addiction, mental health, welfare benefits and offending services. You possess the ability to multi - task and work under pressure and can prioritise and deliver against objectives. You are flexible and adaptable in your approach to achieving goals. You have the ability to build strong relationships, internally and externally. You are an excellent team player, enthusiastic and care for the work you undertake. About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul><li>We believe our customer is everything</li><li>We are one team</li><li>We are supportive and caring</li><li>We are business-minded for social purpose</li><li>We are curious and ambitious.</li></ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes: <ul><li>Trust based flexible working and supportive and friendly teams</li><li>25 days annual holiday entitlement,</li><li>Opportunity to buy or sell annual leave</li><li>A defined contribution pension scheme GSA matches up to 6% contributions</li><li>We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.</li><li>Access to Blue Light discount card membership</li><li>Confidential Employee Assistance Programme (EAP).</li><li>Cycle to work Scheme</li><li>Eligible for occupational sick pay</li></ul>All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Housing / Homeless Support Worker

Community Manager Please note, you will be employed by a Regus Franchise Owner. At Regus, we've built the world's largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you'll be able to work better, faster and happier too. The opportunity As a Community Manager, you'll be responsible for the smooth running of your Regus centre. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. A typical day at Regus You start the day with an informal team talk over coffee, to plan the day and make sure everyone's prepared. With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation. Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week. A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over. At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership. Later in the afternoon you host a monthly operations meeting for Community Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home. About you We're looking for someone who has the experience and aptitude to manage a smooth running operation. You'll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be: <ul> <li>A good communicator, used to dealing with customers</li> <li>Happy taking ownership of problems and finding ways to solve them</li> <li>Positive, enthusiastic and able to adapt to fast-changing situations</li> <li>Confident using MS Office and other basic IT packages</li> </ul>What we offer On top of a competitive salary package you'll enjoy: <ul> <li>A bright and inspiring work environment</li> <li>Training and development opportunities</li> </ul>

Community Manager

Full Time / 37 hours per week / Permanent Do you enjoy supporting people? Are you looking for a new exciting challenge in 2025 where no two days are the same? We are currently recruiting for 2 Temporary Accommodation Officers who will all play a key role in providing safe emergency temporary accommodation to a vulnerable and chaotic single homeless cohort within the framework or Leicester City Council's Homelessness Strategy. You'll form part of a 19- person team providing temporary accommodation to single homeless individuals and childless couples. This a full-time permanent post based at the Dawn Centre. You will work a 19-week rota which consists of 12 hour day shifts commencing at 8am and 12 hour waking night shifts which commence at 20.00pm on alternate weeks providing 24/7 365 days per year. We have several significant projects in the pipeline making this a very exciting time and opportunity to join the Dawn Centre. What you'll be doing As a Temporary Accommodation Officer, you'll be undertaking the interviewing, admission and induction of service users on arrival at the Dawn Centre. Another important part of the role is to oversee the maintenance, security and infrastructure of the Dawn Centre and undertake domestic duties when required. The well-being of our individuals is paramount and therefore you'll also conduct regular welfare checks. On occasion, you'll be required to deal with challenging incidents and resolve conflict, often in sensitive situations whilst maintaining order in accordance with Dawn Centre protocols. This is a critical face-to-face frontline role which will require a high level of resilience and communication skills with colleagues, individuals, and other agencies. In addition, you'll be responsible for maintaining up-to-date and accurate records using the Microsoft Office package and internal databases. What you'll need The successful candidate will have experience in working a residential or similar setting in a customer facing role with a high level of interpersonal and organisational skills. You'll have the drive to deliver success in a challenging fast paced emergency accommodation hostel. You'll be able to demonstrate resilience and confidence whilst dealing with our individuals in a tactful and empathetic manner. Due to the nature of this post it is subject to pre-employment checks which will include a DBS and references. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, take a look at our benefits calculator. Join us We're committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page. For an informal discussion about this post, please contact: Mohamad Lorgat on 0116 4544298 or <a href="mailto:Mohamad.lorgat@leicester.gov.uk" target="_blank">Mohamad.lorgat@leicester.gov.uk</a> Interview/Assessments will take place won the 14th and 15th of October

Temporary Accommodation Officer

Our innovation strategy is simple - We want to solve the challenges we have today as well as find answers to some of our industry's bigger long-term challenges. Whether it's delivering water that is always good to drink, reducing waste in our processes with energy efficient technologies or improving visibility of the network, our150+ strong team of innovators are working day in day out to make it happen. If you want to do more because you care, we'd love to talk to you. There really is something for everyone here. Our Strategic Asset Planning Team have an exciting opportunity to join as our new Strategic Asset manager for Waste Networks. You'll be responsible for developing and implementing asset management strategies to optimise the performance and sustainability of our assets. You'll also be involved with strategic planning, stakeholder engagement, guiding management thinking, and identifying innovative solutions to enhance asset value. This role can be based out of our office in Coventry or Derby. EVERYTHING YOU NEED TO KNOW Some of your other key accountabilities will include: <ul><li>Develop the strategic direction and implement asset class strategies, through collaboration with stakeholders. </li><li>Play a key role in the Price Review Process and own specific Business Plan Lines, focusing on specific investment programs, ensuring alignment with company goals and meeting regulatory requirements. Handle regulatory queries, reporting and data submissions.</li><li>Translate strategic plans into tangible deliverables to support short-term investment decisions through the production and review of Investment Protocols.</li><li>Utilise expertise in sewerage networks and infrastructure to inform decisions, with a key focus on storm overflows and rising mains </li><li>Ensure we have visibility of the condition of our assets drawing on connections across the organisation, supporting the Drainage and Wastewater Management Plan (DWMP) for waste networks and assisting the development of systems and processes as needed.</li><li>Provide expert advice and support on asset management issues to internal teams and external partners, working cross-functionally to link knowledge and expertise from other business areas. Stay updated on industry trends, technological advancements, and regulatory changes affecting waste networks.</li></ul>WHAT YOU'LL BRING TO THE ROLE <ul><li>Technical understanding of sewerage networks (or similar), preferably with asset management experience</li><li>Strong analytical skills with the ability to interpret complex data and make creative, strategic decisions.</li><li>Excellent communication and interpersonal skills, with the ability to engage and collaborate with diverse stakeholders.</li><li>Knowledge of regulatory requirements and best practices in wastewater infrastructure management.</li></ul>Skills and Competencies: <ul><li>Strategic thinking and planning</li><li>Creative problem-solving and innovative mindset</li><li>Relationship builder</li><li>Data-driven decision making</li></ul>As travel is required, you'll also have to hold a full U.K driving licence. The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you? WHAT'S IN IT FOR YOU Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Severn Trent family: <ul><li>Salary Starting from £51,888</li><li>28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) </li><li>Annual bonus scheme (of up to £2,250 per annum based on company performance) </li><li>Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) </li><li>Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate. </li><li>Dedicated training and development with our 'Academy' </li><li>Electric vehicle scheme and retail offers. </li><li>Family friendly policies </li><li>Two volunteering days per year</li></ul>WHAT'S NEXT We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. If your curiosity has been piqued and you're wanting to find out even more, search #LifeAtSevernTrent on social media. Ps. we'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!

16 Jobs in Leicester, UK