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Housing Options Officer Grade: I Salary: £33,366 - £37,035 Contract: Permanent Hours: Full Time &amp; Part time contracts available, including an out of hours standby rota to respond to homelessness emergencies within the locality area (additional financial incentives for participation). Location(s): <ul> <li> Selby area, with expectations to work across Ryedale when required. </li> </ul> <ul> <li> Ryedale area, with expectations to work across Selby when required. </li> </ul>Your chance to be at the forefront of homelessness prevention within an ambitious team working towards the start of a new 5 year homeless and Rough Sleeping strategy for the Council. About the Council and the Service Are you driven by a passion for making a real difference in people's lives? North Yorkshire Council is offering an exciting opportunity to join our Housing Needs Service as a Housing Options Officer. In this pivotal role, you'll be at the forefront of preventing homelessness, providing expert advice, and guiding individuals and families through challenging housing situations to secure stable, long-term solutions. You'll play a crucial part in transforming lives, supporting vulnerable households during difficult times, and collaborating with partners to ensure the best outcomes. If you're looking for a rewarding career where your skills and compassion can create lasting change, we'd love for you to bring your talents to North Yorkshire Council. This is an exciting opportunity to work within our new Housing Options team at North Yorkshire Council. The team is part of the new Housing needs Service, which will lead on delivering the Council's homeless and Rough Sleeping strategy and in delivering the Council's bold ambitions around homeless prevention. The role This role will provide an opportunity to be at the forefront of delivering homeless prevention and will play a key role within the team. You will provide a full housing options advice and homeless service to those clients who are in housing need, fulfilling the Councils statutory duties, powers and functions under the relevant homeless legislation. You will play a key role in supporting the objectives of the new Council's Homelessness Strategy and prevent homelessness wherever possible and assist households to achieve sustainable housing solutions. Where required, you will participate in an out of hours standby rota to respond to homelessness emergencies within the locality area, including incidents in temporary accommodation. You will have Knowledge or understanding of current housing issues and solutions in respect of homeless people and experience of assessing need and offering housing advice to the public to achieve effective solutions to housing problems as well as an awareness and knowledge and commitment to equality and diversity and Health and Safety legislation and of safeguarding responsibilities. You will have a track record of dealing with the public in a customer service/advisory capacity. Also the ability to plan, allocate and evaluate workloads, determining work methods to achieve objectives and to seek, evaluate and organise information to aid decision making. You will be able to have difficult conversations and have professional curiosity in your ability to assess customer's circumstances and be able to exchange information to solve problems and make decisions through leading and contributing to meetings and group discussions to solve problems and make decisions. Who We're Looking For: To be successful in this role: Essential <ul> <li> You will bring a passion for delivering high quality services to our customers, often those in the most need, which will meet the needs of our vulnerable communities. </li> </ul> <ul> <li> Excellent communication and negotiation skills are a must, The ability to exchange information effectively with colleagues, customers, and external agencies to solve problems and make decisions. The role also requires the ability to work on your own initiative and as part of a team. </li> </ul> <ul> <li> IT Skills: Proficiency in using IT systems to manage case files. </li> </ul> <ul> <li> Customer Service Skills: Experience in providing housing advice, assessing needs, and offering solutions in a client-focused manner. This is a very challenging role that requires someone who is resilient, has empathy and patience to deal with clients in difficult situations. </li> </ul> Desirable <ul> <li> Knowledge &amp; Experience: Understanding of current housing issues, homelessness legislation, landlord-tenant law, and safeguarding responsibilities. </li> </ul> Working for us When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position. <ul> <li> Holiday entitlement: starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays. </li> </ul> <ul> <li> Pension: save for your retirement with our generous local government pension scheme with a 22.6% contribution. </li> </ul> <ul> <li> Fitness &amp; Rewards: Fitness discounts with various gyms across the county. Stay on top of your game and save £££. </li> </ul> <ul> <li> Lifestyle Savings: explore a huge range of discounts to help you save money across hundreds of the UK's favourite high-street and online retailers. </li> </ul>If you would like to learn more about this role and for an informal conversation please contact Victoria Stoker, Housing Options Manager (Selby/Ryedale) on <a href="mailto:Victoria.stoker@northyorks.gov.uk" target="_blank">Victoria.stoker@northyorks.gov.uk</a> Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on Wednesday 22 nd January 2025. Key Dates: Closing Date: Wednesday 22 nd January 2025. Interview Date: Week commencing 27 th January 2025. Key Documents: Job Description.pdf Total Rewards Brochure.pdf NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party. North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds. North Yorkshire Council are committed to the health and safety of our employees and of others including the general public. It has a responsibility to ensure employees who hold a position that is deemed to be safety critical as it requires the performance of duties which are directly related to the safe operation or security of a facility, piece of equipment or vehicle, handling of chemicals or work at height or in confined spaces and which, if not performed properly, could result in a serious safety risk or environmental hazard to employees, a facility or the general public , do not attend work whilst under the influence of drugs or alcohol. Individuals offered employment with North Yorkshire Council will be subject to the Workplace Substance Misuse policy. For safety critical roles as detailed above, random alcohol and drug testing may take place during the course of employment. Apply now

Housing Options Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at our Stillington Oaks development in Easingwold, North Yorkshire. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: ACTUAL £ 21,490.34 plus benefits and bonus. Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Salary: £26,409 - £28,163 Grade: F Contract: Permanent Hours: 18.75 (12.75 contracted hours weekly -6 annualised hours) Location: Derwent Lodge Two week Rota Week 1 Thursday 5.00pm-7.00pm Friday 5.00-9.00pm Sunday 11.00am-8.00pm Week 2 Thursday 5.00pm-7.00pm Saturday 10.30-7.00pm Weekend Enhancements Are you dynamic, resilient, and passionate about making a difference? We are seeking a dedicated Support Assistant to join our team at Derwent lodge, a supported accommodation unit for 14 vulnerable residents. Our residents come from diverse backgrounds and may face challenges such as addictions, mental health issues, and the impacts of trauma. About the Role: As a Support Assistant, you will play a crucial role in fostering a safe, supportive, and empowering environment for our residents. Your focus will be on: Assisting residents in developing essential life skills across all age groups. Providing emotional support and understanding to individuals who may have experienced trauma. Collaborating with a large, multidisciplinary team to create and implement tailored support plans. Encouraging independence and motivation in daily activities. Promoting a positive, inclusive atmosphere that prioritises well-being, growth and development. Key Responsibilities: Build trusting relationships with residents and team members. Work alongside Support Officers to plan and deliver engaging activities aimed at improving life skills and confidence. Respond to individual needs with empathy and professionalism. Work proactively to manage challenges and adapt to varying circumstances. Maintain accurate records and follow safeguarding protocols. About You: We are looking for individuals who are, Resilient and adaptable, Able to remain calm and effective under pressure. Enthusiastic and Energetic, bringing positivity and boundless energy to the role. Motivated: Driven to support residents in overcoming barriers and achieving their goals. Team Players: Comfortable working in a large, collaborative team environment. Experienced: Previous experience in supporting individuals with addictions, mental health issues, or trauma is desirable but not essential. .What We Offer: A supportive and inclusive working environment. Opportunities for professional growth and training. The chance to make a meaningful impact in the lives of others. Key dates: Closing date: 02/02/2025 Interview date: TBC Key documents: Job description.pdf Total Rewards Brochure NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions, we therefore welcome applications from individuals of all backgrounds. North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party. North Yorkshire Council are committed to the health and safety of our employees and of others including the general public. It has a responsibility to ensure employees who hold a position that is deemed to be safety critical as it requires the performance of duties which are directly related to the safe operation or security of a facility, piece of equipment or vehicle, handling of chemicals or work at height or in confined spaces and which, if not performed properly, could result in a serious safety risk or environmental hazard to employees, a facility or the general public , do not attend work whilst under the influence of drugs or alcohol. Individuals offered employment with North Yorkshire Council will be subject to the Workplace Substance Misuse policy. For safety critical roles as detailed above, random alcohol and drug testing may take place during the course of employment. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk. We are committed to the inclusion, safeguarding and promoting the welfare of adults at risk* Apply now

Housing support Assistant Derwent Lodge (091475)

Salary: From £28,163 up to £30,559 per annum pro rata Grade: G Contract : Permanent Hours : Part Time 22.5 hours per week Location : Tara Park Gypsy and Traveller Site Are you passionate about supporting vulnerable residents and promoting community wellbeing? We are looking for a dedicated and compassionate Housing Support Officer to join our team at the Tara Park Gypsy and Traveller Site. This is a fantastic opportunity to make a real difference in the lives of residents and contribute to a positive and supportive community environment. About the Role As a Housing Support Officer, you will play a key role in delivering essential services to residents at the Tara Park site. Your work will ensure that residents have access to housing-related support, as well as broader services to improve their wellbeing. You will work closely with the Housing Officer to develop tailored support plans, assist with Universal Credit and housing benefit applications, and support residents in engaging with external agencies. Key Responsibilities: <ul> <li> Provide high-quality support services to residents, ensuring access to essential services such as housing benefits, healthcare, employment, and training opportunities. </li> <li> Work with the Housing Officer to help residents understand the requirements of living on the site and support them in maintaining their pitch. </li> <li> Assist residents in applying for Universal Credit, maintaining their journals, and managing housing-related payments and arrears. </li> <li> Coordinate with external agencies (e.g., charities, health services, and social care) to support residents' needs and facilitate access to vital services. </li> <li> Promote a strong community ethos, encouraging residents to participate in community activities and engage in voluntary work. </li> <li> Recognise safeguarding concerns and ensure appropriate action is taken in line with the Council's safeguarding policy. </li> <li> Maintain accurate and confidential records and submit intelligence to relevant authorities when necessary. </li> </ul> Essential Qualifications and Experience: <ul> <li> Excellent communication skills with the ability to engage effectively with residents and external agencies. </li> <li> Ability to build and maintain relationships. </li> <li> Awareness of safeguarding responsibilities and relevant procedures. </li> <li> Experience of supporting individuals to maintain accommodation, particularly in a social housing or outreach setting. </li> <li> Basic understanding of welfare benefits, including Universal Credit and housing benefits. </li> <li> Strong organisational and time management skills, with the ability to prioritise workloads. </li> <li> Emotional resilience and the ability to handle challenging situations with professionalism. </li> </ul> Desirable Skills: <ul> <li> Knowledge of the Gypsy and Traveller community and the specific challenges faced by residents. </li> <li> Experience working with disadvantaged or vulnerable individuals. </li> <li> Knowledge of local housing systems and services in Ryedale and surrounding areas. </li> <li> Ability to work independently and manage multiple tasks without direct supervision. </li> </ul> Why Join Us Excellent Benefits Package: Our employees are our greatest asset, Enjoy 28 days of annual leave (rising to 34 days with continued service) plus public holidays, and a generous local government pension scheme . (pro rata) Work-Life Balance: Our regular hours mean you can enjoy your evenings and weekends! Professional Development: Gain further qualifications, training opportunities, and the support you need to grow your career. Health &amp; Wellbeing: Discounts at gyms across the county and a lifestyle savings program to help you save on everyday expenses. Ready to Make a Difference If you're enthusiastic about serving the community and want to be part of our team, we'd love to hear from you! For an informal chat about the role, feel free to reach out to Helen Burrows at <a href="mailto:helen.burrows@northyorks.gov.uk" target="_blank">helen.burrows@northyorks.gov.uk</a> . Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on **** Key Documents: Job Description Total Rewards Brochure Key Dates: Closing Date: 12 th January 2025 Interview Date: Week commencing 20 th January 2025 Don't miss the chance to join a rewarding career that offers both personal and professional growth while making a positive impact in your community. Apply today and help us create quality homes for everyone in North Yorkshire! We look forward to hearing from you! NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party. North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds. North Yorkshire Council are committed to the health and safety of our employees and of others including the general public. It has a responsibility to ensure employees who hold a position that is deemed to be safety critical as it requires the performance of duties which are directly related to the safe operation or security of a facility, piece of equipment or vehicle, handling of chemicals or work at height or in confined spaces and which, if not performed properly, could result in a serious safety risk or environmental hazard to employees, a facility or the general public , do not attend work whilst under the influence of drugs or alcohol. Individuals offered employment with North Yorkshire Council will be subject to the Workplace Substance Misuse policy. For safety critical roles as detailed above, random alcohol and drug testing may take place during the course of employment. Apply now

4 Jobs in Malton YO17, UK