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Independent Reviewing Officer Number of posts 2 Closing date 26 January 2025 Type of vacancy Permanent Work pattern Full Time Number of hours to be worked per week 37.00 Location Meadow House, Littleworth, Mansfield, Notts NG18 2TB Department Children and Families Interview date 03.02.2025 &amp; 04.02.2025 Salary £42,708 - £47,754 per annum Advert text The Independent Chair Service (ICS) provides independent reviewing of the care plans of looked after children, child protection plans, Care Leavers and plans for children in need subject to supervision orders. The ICS is in the Strategic Safeguarding and Independent Review Group in Nottinghamshire County Council. The service group also includes strategic safeguarding responsibilities including the Local Authority Designated Officer function, missing children, safeguarding children in education, child criminal exploitation and child sexual exploitation. You will be part of a team of Independent Reviewing Officers (IROs) who have responsibility for the coordination and chairing of Looked after Children and Care Leavers reviews across the county and will fulfil the role of an IRO as outlined in national guidance. A professional social work qualification is essential, together with a minimum of five years post-qualification experience and experience of providing social work supervision and support. You will be able to demonstrate experience of chairing complex meetings and have the confidence and ability to work constructively with senior managers. You must have a thorough understanding of the legal framework, regulations and guidance relating to looked after children/care leavers. You will monitor the performance of the Local Authority's function as a corporate parent and therefore, will need the ability to demonstrate independence and challenge. You will need to be competent in communicating with children and ensuring that the voice of the child is promoted. You will need to be able to demonstrate knowledge in relation to representation and complaints processes/procedures and be able to define high quality practice standards to improve outcomes for looked after children. The role requires the ability to problem solve and organise/manage your own time effectively under pressure. Excellent verbal and written communication skills are crucial. You will receive regular supervision and be part of a supportive team. Please contact Bev Mundle (0115 8041531) or Izzy Martin (0115 8041004) for an informal discussion. Appointment to this post is subject to a Disclosure and Barring Service check. Job Description / Person Specification Competency Framework Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks. Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation. Therefore, the County Council encourages applications from all, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation. If you have previously started an application form for this vacancy, please login and select "Your applications" by clicking on the dropdown at the side of your username, then select the relevant vacancy to continue with your application.

Independent Reviewing Officer

An exciting opportunity has arisen to join the Council's Private Housing Standards team as a Business Support Officer. Sheffield has around 45,000 privately rented homes, the sector has doubled in the past 10 years, and that growth is set to continue. The Private Housing Standards Team regulates the private rented sector in Sheffield; we advise and enforce on property conditions and management in those homes. Business Support Officers within the Team will have responsibilities for assisting officers and managers with the day-to-day admin tasks required to successfully deliver the work of the service and to contribute achieving its overall objectives. This is a permanent position which provides flexible working hours and offers a generous holiday entitlement of 25 days annual leave per year (rising to 30 days after 5 years' service with the Council). Part-time leave is worked out pro-rata based on this. The role will be mostly office based, but some home working may be relevant at times. The successful applicant will enjoy work including, but not limited to: <ul> <li>Assisting officers with admin duties such as logging incoming work</li> <li>Maintaining an inventory of stationary supplies and personal protective equipment (PPE) and replenishing stock as required</li> <li>Ordering equipment and services for officers</li> <li>Recording action points at meetings</li> <li>Assisting with production of documents relating to the different work areas of the service.</li> </ul>To discuss this post in more detail, please contact Lewis Johnson on 0114 2734680. We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. It is a great time to join us and we welcome your application. Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview. Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share. If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Business Support Officer

Housing Support Worker We are recruiting for a Full time, permanent position. Salary Starts at £25,115, rises to £26,425 after 12 months and to £27,355 after 24 months (pro rata) Job Purpose To provide intensive housing management support to vulnerable individuals with the intention of delivering a high-quality support programme that promotes client independence; providing a successful and sustainable move on and other measurable outcomes. This is an exciting opportunity to join a well-established and expanding supported accommodation project in Sheffield. Duties and responsibilities Housing Management <ul><li> Engage with referral agencies to generate referrals for the service</li><li> To undertake all appropriate assessments for all potential and actual residents and to review and update these as required.</li><li> To complete all documentation including tenure agreements, property inventory, disclosure forms and an application for housing benefit with residents to support and sustain a successful tenancy.</li><li> Maximise rent collection, ensuring successful housing and other welfare benefit claims are submitted and maintained</li></ul>Support <ul><li> Maintain contact with tenants in accordance with the requirements of the service.</li><li> Design and deliver an effective support plan that meets tenants needs and results in a successful move on into independent living.</li><li> Actively engage with tenants in issues and decisions that affect them.</li><li> Develop professional relationships with a range of external agencies that supports the on-going needs of tenants.</li><li> Develop a move-on plan for residents at the earliest opportunity, identifying realistic options for independent or more appropriate housing.</li></ul>Qualifications and Experience <ul><li> Experience of providing support to vulnerable people in a housing environment</li><li> Experience of working with individuals who have multiple and complex needs, in prison and on release</li><li> The ability to develop constructive relationships with offenders</li><li> Knowledge of the Welfare Benefits System</li><li> An understanding of the Judiciary System in the UK</li><li> Experience in risk assessment and support planning</li><li> Basic IT skills suitable for an office environment</li></ul>Essential Requirements - Enhanced DBS - A full UK driving licence and access to a road-worthy vehicle - The right to work in the UK There are many great reasons to join our team! <ul><li>Great opportunities for career development</li><li>Mileage Compensation</li><li>Membership to Westfield Health</li><li>Access to Lifetime Financial</li><li>28 days annual leave (plus statutory bank holidays), increasing to 33 after 5 years continuous employment</li><li>Company pension scheme</li><li>Free Parking</li><li>Paid for Enhanced DBS check</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li></ul>Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Diversity &amp; Inclusion Ambassadors who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. Get in touch If you have any questions about the role, please get in touch with <a href="mailto:Katie.machin@targethousing.org.uk" target="_blank">Katie.machin@targethousing.org.uk</a> We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies early if sufficient applications are received. We recommend submitting your application as soon as possible! Closing Date: 02/02/2025

Housing Support Worker

Learning and Development Officer Luxfer Gas Cylinders are the world's largest manufacturer of high-pressure aluminium and composite gas cylinders for a wide and growing variety of applications - such as life support, alternative fuel, medical, industrial, beverage, fire extinguishers, aerospace, inflation, scuba and performance racing. Why work for Luxfer Gas Cylinders? As the Learning and Development Officer, you'll receive a salary of circa £26,000 - £30,000 per annum, level dependent on skills, qualifications, and experience. In addition, you'll also receive; <ul><li>25 days annual leave plus statutory bank holidays</li><li>Excellent pension</li><li>Up to 7 x base salary life insurance</li><li>Share incentive plan.</li><li>Enhanced Company sick pay</li><li>Enhanced family friendly policies</li><li>Company bonus scheme</li><li>Free on-site car parking</li><li>Various discounts via Perkbox</li><li>Salary sacrifice schemes such as bike to work and car leasing.</li><li>Long service and recognition rewards</li></ul>You'll be part of a welcoming and ambitious company, who will invest in your future with ongoing training and support. About the role We are seeking a proactive individual with a passion for fostering a culture of continuous learning and development. As the Learning and Development Officer, you will be responsible for planning, organising and overseeing the training programs throughout the business, to enhance the skills and knowledge of our people. You will be required to assess departmental training needs through consultation with managers and department leads, identify skill and knowledge gaps and create relevant training plans to address identified areas. You will be responsible for the implementation and delivery of induction programmes for new starters and will also be the key point of contact and support for our apprentices. You will also maintain and update training records on appropriate systems, ensuring compliance with regulatory requirements. Based at our manufacturing site in Colwick, Nottingham, you'll be employed on a permanent contract working 37.5 hours per week. What will I need to be considered for this opportunity?<ul><li>Educated to degree level or equivalent in a relative field.</li><li>Proven experience within learning and development, training coordination, or a similar role.</li><li>A strong understanding of compliance and regulatory requirements in training &amp; development.</li><li>Proficient in Microsoft Office packages, such as Word, Outlook and Excel</li></ul><ul><li>Excellent time management and attention to detail</li><li>Excellent verbal and written communication</li><li>Commitment to continuous improvement and personal development</li></ul>Although not essential, a CIPD Level 3 qualification would be highly advantageous. More about us: With a history dating back to 1898, we operate facilities Internationally, with more than 50 million Luxfer cylinders in service. We pride ourselves on an exemplary record for dependable service and safety. We are an innovative technology driven business where Customer First, Integrity, Accountability, Innovation, Personal Development and Teamwork are our core values. At Luxfer we are passionate about what we do; the products we develop and manufacture and our long-term partnership with our customers. Luxfer Gas Cylinders is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace that promotes and values diversity. We aim to ensure that all individuals have an equal opportunity to succeed within our organisation. We do not discriminate against any employee or applicant for employment because of age, disability, gender reassignment, marriage and civil partnership, maternity, race, religion or belief, sex or sexual orientation or any other protected characteristic. We actively encourage diversity and inclusion and believe that it strengthens our workforce and enhances the quality of service we provide to our clients. If you require any reasonable adjustments during the application or interview process, please let us know, and we will make every effort to accommodate your needs. We invite all qualified candidates to apply for positions within our company, and we look forward to considering your application. All applications for this vacancy are to be submitted online, and strictly no agency calls or agency CVs As part of any recruitment process, the organisation collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. What information does the organisation collect? The organisation collects a range of information about you. This includes: <ul><li>your name, address and contact details, including email address and telephone number;</li><li>details of your qualifications, skills, experience and employment history;</li><li>information about your current level of remuneration, including benefit entitlements;</li><li>whether or not you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process;</li><li>information about your entitlement to work in the UK; and</li><li>equal opportunities monitoring information, including information about your ethnic origin, sexual orientation, health, and religion or belief.</li></ul>The organisation collects this information in a variety of ways. For example, data might be contained in application forms, CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment, including online tests. The organisation will also collect personal data about you from third parties, such as references supplied by former employers. The organisation will seek information from third parties only once a job offer to you has been made and will inform you that it is doing so. Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email). Why does the organisation process personal data? The organisation needs to process data to take steps at your request prior to entering into a contract with you. It also needs to process your data to enter into a contract with you. In some cases, the organisation needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant's eligibility to work in the UK before employment starts. The organisation has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows the organisation to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. The organisation may also need to process data from job applicants to respond to and defend against legal claims. Where the organisation relies on legitimate interests as a reason for processing data, it has considered whether or not those interests are overridden by the rights and freedoms of job applicants, employees or workers and has concluded that they are not. The organisation processes health information if it needs to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment. Where the organisation processes other special categories of data, such as information about ethnic origin, sexual orientation, health or religion or belief, this is for equal opportunities monitoring purposes as permitted by the Data Protection Act 2018. If your application is unsuccessful, the organisation will keep your personal data on file in case there are future employment opportunities for which you may be suited. The organisation will ask for your consent before it keeps your data for this purpose, and you are free to withdraw your consent at any time. Who has access to data? Your information will be shared internally for the purposes of the recruitment exercise. This includes members of the HR team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles. The organisation will not share your data with third parties, unless your application for employment is successful and it makes you an offer of employment. The organisation will then share your data with former employers to obtain references for you. How does the organisation protect data? The organisation takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties. For how long does the organisation keep data? If your application for employment is unsuccessful, the organisation will hold your data on file for 3 months after the end of the relevant recruitment process. At the end of that period or once you withdraw your consent, your data is deleted or destroyed. If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment. The periods for which your data will be held will be provided to you in our Privacy Notice. Your rights As a data subject, you have a number of rights. You can: <ul><li>access and obtain a copy of your data on request;</li><li>require the organisation to change incorrect or incomplete data;</li><li>require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;</li><li>object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing; and</li><li>ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation's legitimate grounds for processing data.</li></ul>If you would like to exercise any of these rights, please contact; [email protected] (People Business Advisor) If you believe that the organisation has not complied with your data protection rights, you can complain to the Information Commissioner. What if you do not provide personal data? You are under no statutory or contractual obligation to provide data to the organisation during the recruitment process. However, if you do not provide the information, the organisation may not be able to process your application properly or at all. If your application is successful, it will be a condition of any job offer that you provide evidence of your right to work in the UK and satisfactory references. You are under no obligation to provide information for equal opportunities monitoring purposes and there are no consequences for your application if you choose not to provide such information. Automated decision-making Recruitment processes are not based solely on automated decision-making.

Learning and Development Officer

Support Worker Salary: (full time) Starting salary £25,115, rising to £26,425 after 12 months and rising to £27,355 after a further 12 months. Pro rata This role requires a full driving licence and access to a roadworthy vehicle Main Purpose To provide high quality housing and support services to residents in order to assist them to sustain their tenancies. Specific tasks <ul><li> Assist residents when moving in, or out of Target accommodation. </li></ul><ul><li> Assess the circumstances, aspirations and needs of each resident in order to make a support plan that is relevant to the resident and realistic in its achievement.</li></ul><ul><li> Act as residents' keyworker offering advice and support to negotiated and agreed support planning to enable them to develop their skills for independent living.</li></ul><ul><li> Assist residents to maximise their income and to manage their personal budgets.</li></ul><ul><li> Support residents to understand their rights and responsibilities under their occupancy agreements.</li></ul><ul><li> Support and motivation to residents encouraging them to achieve personal goals.</li></ul><ul><li> Carry out regular resident risk assessment and ensure it is properly recorded and copied to relevant officers in the organisation.</li></ul><ul><li> Review support plans periodically and adapt them according to changing needs</li></ul><ul><li> Make sure residents pay the rent due to Target Housing as required by the occupancy agreement. Assist residents with their benefit claims where necessary.</li></ul><ul><li> Monitor residents' handling of Target Housing property and consumption of gas &amp; electricity.</li></ul><ul><li> Monitor residents' compliance with their occupancy agreements. Inform Service Manager who will then act to resolve non-compliance issues.</li></ul><ul><li> Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to TH.</li><li> Where appropriate, help residents with budgeting. Negotiate with other bodies on behalf of the resident on the repayment of arrears such as rent owed to the Local Authority Housing Department.</li><li> Liaise with the Probation Service and any other appropriate bodies to ensure that all are aware of relevant information.</li><li> Enable and support the service user to deal with conflict and disputes amongst service users and between service users and neighbours.</li></ul><ul><li> Assist in the delivery and development of resident activities.</li></ul><ul><li> Keep all prescribed records in order that the value of the tenant support service can be audited and comply with confidentiality policy.</li></ul><ul><li> Build links with external organisations, to maintain constructive working relations and to ensure resident's needs are met.</li></ul><ul><li> Participate in office duty arrangements.</li></ul><ul><li> Provide cover for absent Housing Support Assistants &amp; Supported Housing Assistant.</li></ul><ul><li> Accompany a colleague to an appointment or visit where dual attendance is required.</li></ul>General tasks <ul><li> Attend and participate in training sessions or activities as required.</li></ul><ul><li> Participate in team meetings and supervision as required,</li></ul><ul><li> Perform other such duties as may be required to further the aims of Target Housing within the Health and Safety requirements.</li></ul><ul><li> Adhere to all of Target Housing's policies and procedures in particular our Equal Opportunities, Confidentiality and Health and Safety policies.</li></ul><ul><li> Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing.</li></ul>Person specifications <ul><li>Understanding of services provided to vulnerable groups</li></ul><ul><li>Understanding of delivering supported housing services. </li></ul><ul><li>Understanding of delivering services to residents in housing and supported accommodation</li></ul><ul><li>Basic knowledge of Welfare Benefits System. </li></ul><ul><li>An understanding of risk assessments and support planning</li></ul><ul><li>Understanding of the Judiciary System in the UK</li></ul>Competencies Customer Focus (Critical) Integrity (Critical) Team Working (Critical) Confidence &amp; Judgment (Very Important) Communication and Influence (Very Important) Planning &amp; Organising (Important) Technical (Important) Closing date 06/01/2025 Target welcomes applications from all members of the community. Target reserves the right to close this role earlier than stated should the number of applications suffice.

Housing Support Worker AST

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. Are you passionate about supporting people to achieve positive outcomes? We are looking for a Recovery Coordinator (leading in alcohol) to join our Nottinghamshire service (based in our Worksop &amp; Newark team). You will need to have experience of managing caseloads of people and know how to manage risk and minimise harm. As a key member of our recovery team your personal values are what will make a difference. We exist to help people achieve their goals, to be the best that they can be and to help change society for the better. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Nottinghamshire (based with our Worksop &amp; Newark team) Hours: Part Time, 22.5 hours per week. Salary: £16,469.71 - £18,917.65 dependent on experience (based on 22.5 hours per week, paid pro rata) Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li><li>Providing screening, assessment, and recovery planning and onward referral </li><li>Reducing drug and alcohol related harm to service users and the wider community </li><li>Promoting carer, service user and community involvement </li><li>Providing advocacy for access to partnership services </li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li><li>Research, design and prepare subject matter and materials for groups / pods. </li><li>Deliver structured content within group settings to service users at various stages of recovery </li><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Experience in managing caseloads</li><li>Good working knowledge of alcohol-related harm and risks</li><li>A commitment to multi-agency working and establishing partnerships with other professions </li><li>Accomplished written and verbal communication skills and a high degree of personal IT competency.</li><li>The ability to accurately update and maintain records in a timely fashion and to work to deadlines for the submission of information, e.g. reports.</li><li>Excellent time management skills, and an ability to work on own initiative, prioritising accordingly.</li><li>Excellent team working and interpersonal skills, maintaining a highly cooperative approach to supporting colleagues in delivering service objectives.</li><li>Good working knowledge of mental health interventions, services and good practice.</li><li>An understanding of drug and alcohol issues and experience of working within a related field.</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by for each years' service "Capped at 30 days", Pro Rata</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li><li>A friendly and supportive team </li><li>Training, career development &amp; progression opportunities </li><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 28/1/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Katie Tuska | <a href="mailto:katie.tuska@cgl.org.uk" target="_blank">katie.tuska@cgl.org.uk</a> | 07976467187 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Salary: £26,250.00 Location: Nottingham Vehicle &amp; Fuel card included + Excellent Serco Benefits Working hours: Full Time, 37.5 hours per week (typical working hours Mon - Fri 08:00 - 18:00. You will be required to be on call rota on average every 10 weeks) You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. You will be covering multiple areas in the Midlands region and ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in Nottinghamshire so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as: <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>Report all property faults identified, correctly categorising them for appropriate response.</li> <li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.</li> <li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. Great people: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer <ul> <li>Pension up to - 6%</li> <li>Vehicle &amp; Fuel card </li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>Serco Benefits package safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Housing Officer

Company Description United Living Group is comprised of four complementary pillars, all dedicated to realising our vision of creating a connected, sustainable future: <ol><li>United Living Property Services</li><li>United Living Infrastructure Services</li><li>United Living New Homes</li><li>United Living Connected</li></ol> This vacancy is within our United Living Property Services pillar where we revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure to create a more sustainable and inclusive society. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. You must have a UK driving licence, and own your car. Additional Information If you are seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

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