Customer Accounts Advisor
Tenant services
The role
Known internally as Customer Accounts Advisor
Location: Beeston, Nottingham NG9 1LA
Contract: Fixed Term contract (12 months) ¦ Full-time ¦ Hybrid working ¦ 37.5 hours per week
Looking for a rewarding career where you can make a real difference? Join Metropolitan Thames Valley Housing (MTVH) - and help customers to keep their homes by providing expert advice and support.
Our modern Beeston office offers a fantastic working environment with free parking, beautiful surroundings, and an onsite café. Once fully trained, you'll enjoy a hybrid working pattern:
At Metropolitan Thames Valley Housing, we believe everyone should have a safe, secure, and affordable home. We manage over 57,000 homes across the UK and provide vital support services to help people live well. Our values - Care, Dare, Collaborate - guide everything we do, and we're looking for people who share our passion for making a positive impact.
What you'll do
Known internally as Customer Accounts Advisor
Location: Beeston, Nottingham NG9 1LA
Contract: Fixed Term contract (12 months) ¦ Full-time ¦ Hybrid working ¦ 37.5 hours per week
Looking for a rewarding career where you can make a real difference? Join Metropolitan Thames Valley Housing (MTVH) - and help customers to keep their homes by providing expert advice and support.
Our modern Beeston office offers a fantastic working environment with free parking, beautiful surroundings, and an onsite café. Once fully trained, you'll enjoy a hybrid working pattern:
- Two days in the office
- Three days working from home (on alternating days)
- Contracted hours: Monday to Friday, 08:00am - 08:00pm, and Saturday, 09:00am - 05:00pm
- Core opening hours: Monday to Friday, 08:00am - 06:00pm
At Metropolitan Thames Valley Housing, we believe everyone should have a safe, secure, and affordable home. We manage over 57,000 homes across the UK and provide vital support services to help people live well. Our values - Care, Dare, Collaborate - guide everything we do, and we're looking for people who share our passion for making a positive impact.
What you'll do
- Deliver outstanding customer service via phone and digital channels
- Manage and monitor customer accounts effectively
- Liaise with Housing Benefits, DWP, and other stakeholders
- Negotiate payment plans and offer welfare benefits advice
- Prevent arrears through proactive engagement and support
- Work collaboratively to meet debt recovery targets
- Experience in collections, debt recovery, or housing (desirable)
- Strong knowledge of Universal Credit (UC) and Housing Benefit (HB)
- Excellent communication and negotiation skills
- Ability to make fair, proportionate decisions
- Passion for helping customers and living our values: Care, Dare, Collaborate