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Are you passionate about making a difference in the lives of those experiencing homelessness and multiple disadvantage? Do you have a solid understanding of Psychologically Informed Environments, Trauma-Informed Care, and a commitment to the Making Every Adult Matter (MEAM) principles? If so, we want to hear from you! About Us: Hightown is a leading provider of supported housing services for people experiencing homelessness and multiple disadvantage, dedicated to empowering individuals and helping them achieve lasting change. Role Overview: As a Homelessness Operations Manager, you'll play a pivotal role in our middle management team, overseeing the day-to-day operations of multiple dispersed services. Your primary objective will be to ensure our services remain flexible, responsive, and aligned with the evolving needs of our service-users. You will be covering Broxbourne &amp; Hatfield. As well as being allocated existing schemes, you will play a pivotal role in launching and managing a new contract, bringing a fresh team into our organisation. Your leadership and change management skills will be crucial in embedding our values, behaviours, and ways of working within this team. You will ensure that our services are delivered with compassion, respect, and a commitment to excellence. Key Responsibilities: <ol> <li>Lead the mobilisation and operational management of a new supported housing contract.</li> <li>Recruit, develop, and manage a new team of staff, ensuring they align with our organisational values and behaviours.</li> <li>Implement and promote Psychologically Informed Environments and Trauma-Informed Care approaches to support.</li> <li>Adopt and advocate for the Making Every Adult Matter (MEAM) principles within the team and service delivery e.g.</li> </ol> <ul> <li>Coordination: Ensuring services are effectively coordinated around the needs of individuals.</li> <li>Flexible Response: Adapting services to meet individual needs and circumstances.</li> <li>Consistent Service Offer: Providing a consistent level of service regardless of location.</li> <li>Accountability: Establishing clear accountability for outcomes and wellbeing.</li> </ul> <ol> <li>Drive continuous improvement and innovation in service delivery, ensuring the highest standards of care and support.</li> <li>Develop and maintain strong relationships with stakeholders, partners, and funders.</li> <li>Monitor and report on service performance, ensuring compliance with all contractual and regulatory requirements.</li> <li>Mobilise new services, write bids, and appraise new business opportunities, supporting the organisation with strategic growth.</li> <li>Apply strong safeguarding principles and empower staff to incorporate these into their work.</li> <li>Take the lead on risk management and coordinate incident and safeguarding responses to issues such as self-harm, suicidal ideation, challenging behaviour, substance abuse, alcohol abuse, and mental ill health.</li> </ol> Essential Skills and Experience: <ul> <li>Proven experience in a similar role within supported housing or homelessness services.</li> <li>Strong understanding of Psychologically Informed Environments and Trauma-Informed Care.</li> <li>Commitment to the Making Every Adult Matter (MEAM) principles.</li> <li>Excellent leadership and change management skills, with a track record of successfully mobilising new services or contracts.</li> <li>Exceptional communication and interpersonal skills.</li> <li>Ability to inspire, motivate, and develop a team.</li> <li>Strong problem-solving and decision-making abilities.</li> <li>High level of organisational and time management skills.</li> <li>Experience in mobilising new services, bid writing, and appraising new business opportunities.</li> <li>Strong safeguarding principles and ability to empower staff to apply these in their work.</li> <li>Experience in risk management and coordinating incident and safeguarding responses.</li> </ul>The Benefits: In return for your hard work and commitment, we offer a benefits package which includes: <ul> <li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li> <li>£42,588 for a 37.5 hour a week contract</li> <li>Regular support from your line manager and colleagues</li> <li>Annual bonus based on satisfactory performance</li> <li>Monthly attendance bonus on top of your basic salary</li> <li>Annual salary and cost of living review</li> <li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li> <li>Ongoing professional development and support to deliver outstanding support</li> <li>Workplace pension scheme and life assurance of three times your annual salary</li> <li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li> <li>Friendly and supportive team environment</li> <li>Employee assistance helpline</li> <li>Mileage paid for car usage</li> <li>Fully paid DBS</li> </ul>How to Apply To apply for the position of Operations Manager (Homelessness) please complete an online application form and submit with your CV today. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory enhanced disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities &amp; Disability Confident Employer.

Supported Housing Operations Manager (Homelessness)

About the role This is an exciting time to join our Housing Solutions service! Following the creation of West Northants Council in 2021, we are on a journey of shaping what the new Housing Solutions service looks like. West Northants is a great place to work, with a focus on career development, wellbeing, flexibility and support. This is an opportunity for you to take the next step on your career journey in a supportive environment. Please note, this is a part-time role for 16 hours across 2 days. What will you be doing? Working alongside our colleagues in the Temporary Accommodation Team, you'll deliver a high quality, responsive and customer focused housing management and lettings service for homeless households living in temporary accommodation, ensuring all homes are well managed, maintained in a safe and habitable condition, and meet all statutory requirements. You will be allocating temporary accommodation and supporting residents of temporary accommodation to sustain their accommodation. Please note, this is a part-time role for 16 hours across 2 days. About you You don't need experience across all aspects of the job as that will form part of your development journey, but you will need experience of managing temporary accommodation, supported housing or social rented housing, as this is central to the role. You'll need to have a solutions driven and adaptable approach to working, thrive in a busy environment with a positive approach to challenges! You will have previous experience of using your excellent communication skills to support a wide range of people who may present with complex and challenging behaviour, and you will be able to use empathy to support customers in a sensitive and appropriate manner. You will be able to smoothly manage the temporary accommodation processes whilst being able use your own initiative to 'think outside of the box'. You will work effectively in a multi-agency framework to meet the needs of your customers, and you will be able to work well under pressure to meet targets and deadlines. Our benefits We offer a wide range of benefits to our employees, these include: <ul> <li>Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.</li> <li>Cycle to Work scheme. </li> <li>Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.</li> <li>Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.</li> <li>Car Lease scheme</li> <li>Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.</li> <li>Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.</li> <li>Ongoing training and development opportunities.</li> <li>A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).</li> <li>Our West Ways of Working - We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.</li> <li>Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.</li> </ul>About us At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council <a href="https://youtu.be/lV0EfeUF4aU" target="_blank">https://youtu.be/lV0EfeUF4aU</a> We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us . If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support. West Northants Council, where careers thrive.

Temporary Accommodation Officer

About the role Having completed the restructure of Private Sector Housing and now operating as one team, West Northamptonshire Council is currently seeking to appoint a Housing Enforcement Officer to join its successful Private Sector Housing Team. Whilst the posts are aligned to either Enforcement and Regulation Teams, but the successful Officers will have the opportunity to experience both. The Team have been turning heads and getting results in ensuring that the Private Rented Sector is providing safe and sustainable accommodation, unsafe and unlicensed properties are brought back into compliance, and that those who seek to benefit from criminal, rogue and irresponsible behaviours are dealt with in line with the Council's enforcement regime. What will you be doing? Working across the Private Sector housing functions, you will undertake inspections of Houses in Multiple Occupation (HMO) using the Housing Health &amp; Safety Rating System (HHSRS) to identify disrepair, other non-compliance with local and statutory requirements and breaches of management standards. Where necessary, you will take action to ensure compliance, which will include preparation of statutory notices, orders and demands in accordance with prescribed forms and procedures. Great communication skills are key, as you will be working with several key partners, including the Police, Fire and Rescue, Immigration, HMRC and others, to ensure residents are safeguarded and afforded safe accommodation. You will also have great attention to detail which will aid your preparation of paperwork for civil penalty offences and legal statements to represent the Council in First Tier Tribunal-Property Chamber (Residential Property) appeals. This role offers hybrid-working, 2 days working from home and 3 days out across West Northants, carrying out inspections. For this reason, a UK driving license and access to a vehicle are essential. About you To be successful in the role you will already hold, <ul> <li>A degree in Environmental Health or related subject, or be able to demonstrate significant experience in Private Sector Housing regulation;</li> <li>Certificate of competency in application of the HHSRS regime.</li> <li>Knowledge of the Housing Act 2004, the Housing Health and Safety Rating System (HHSRS), and the local authorities regulatory and enforcement powers in relation to HMOs and private sector housing conditions.</li> <li>Significant experience in applying the Housing Act 2004, including preparing enforcement cases through to First Tier Tribunal or Magistrates Court.</li> </ul>In addition, you will have <ul> <li>Confidence and passion to succeed in ensuring that our residents have safe and sustainable accommodation across the private rented sector </li> </ul>For further information or to discuss the role, please contact Chris Stopford, Head of Private Sector Housing (mobile 07585 120349, or email to <a href="mailto:chris.stopford@westnorthants.gov.uk" target="_blank">chris.stopford@westnorthants.gov.uk</a> ). Our benefits We offer a wide range of benefits to our employees, these include: <ul> <li>Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.</li> <li>Cycle to Work scheme. </li> <li>Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.</li> <li>Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.</li> <li>Car Lease scheme</li> <li>Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.</li> <li>Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.</li> <li>Ongoing training and development opportunities.</li> <li>A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).</li> <li>Our West Ways of Working - We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.</li> <li>Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.</li> </ul>About us At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council <a href="https://youtu.be/lV0EfeUF4aU" target="_blank">https://youtu.be/lV0EfeUF4aU</a> We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us . If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support. West Northants Council, where careers thrive. Attached documents <ul> <li> JD - Housing Enforcement Officer - September 2024.pdf </li> </ul>

Housing Enforcement Officer

About the role This is an exciting time to join our Housing Solutions service! Following the creation of West Northants Council in 2021, we are on a journey of shaping what the new Housing Solutions service looks like. West Northants is a great place to work, with a focus on career development, wellbeing, flexibility and support. This is an opportunity for you to take the next step on your career journey in a supportive environment. What will you be doing? Working alongside our colleagues in the Temporary Accommodation Team, you'll deliver a high quality, responsive and customer focused housing management and lettings service for homeless households living in temporary accommodation, ensuring all homes are well managed, maintained in a safe and habitable condition, and meet all statutory requirements. You will be allocating temporary accommodation and supporting residents of temporary accommodation to sustain their accommodation. About you You don't need experience across all aspects of the job as that will form part of your development journey, but you will need experience of managing temporary accommodation, supported housing or social rented housing, as this is central to the role. You'll need to have a solutions driven and adaptable approach to working, thrive in a busy environment with a positive approach to challenges! You will have previous experience of using your excellent communication skills to support a wide range of people who may present with complex and challenging behaviour, and you will be able to use empathy to support customers in a sensitive and appropriate manner. You will be able to smoothly manage the temporary accommodation processes whilst being able use your own initiative to 'think outside of the box'. You will work effectively in a multi-agency framework to meet the needs of your customers, and you will be able to work well under pressure to meet targets and deadlines. Our benefits We offer a wide range of benefits to our employees, these include: <ul> <li>Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.</li> <li>Cycle to Work scheme. </li> <li>Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.</li> <li>Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.</li> <li>Car Lease scheme</li> <li>Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.</li> <li>Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.</li> <li>Ongoing training and development opportunities.</li> <li>A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).</li> <li>Our West Ways of Working - We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.</li> <li>Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.</li> </ul>About us At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council <a href="https://youtu.be/lV0EfeUF4aU" target="_blank">https://youtu.be/lV0EfeUF4aU</a> We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us . If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support. West Northants Council, where careers thrive. Attached documents <ul> <li> Temporary Accommodation Officer - Job Description.pdf </li> </ul>

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Support Officer - Part Time Banbury £13,061 - £13,748 per year 18.75 hours per week - Monday to Wednesday We have a great opportunity to join our Housing 360 team in the role of Housing Support Officer. This is an exciting time to join the team as you'll be helping to shape the team's processes by looking at the way we work in a new light. During your working day you'll be visiting multiple properties, including houses and flats, within your geographical area, completing annual fire door checks. The role of Housing Support Officer will include: <ul> <li>Completing property inspections</li> <li>Completing health and safety compliance checks</li> <li>Updating resident information forms </li> <li>Regular contact with customers within their properties or while in the community, escalating any concerns to the local Housing team</li> <li>Extensive travel throughout the geographical area covered</li></ul>Skills and experiences: <ul> <li>Previous experience within either customer service or property inspection.</li> <li>Knowledge of compliance and health and safety</li> <li>Great organisation skills and ability to manage and prioritise your own diary</li> <li>Clear communication skills</li> <li>Ability to complete tasks within set deadlines</li> <li>Competent using mobile technology to complete worksheets</li> <li>This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£13,061 per annum (rising to £13,748 per annum after 12 months, subject to satisfactory performance)</li></ul>The full time equivalent salary for this role is £26,122 based on 37.5 hours per week rising to £27,497 after 12 months service and subject to satisfactory performance To view the job profile please click here (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 9 October 2024 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Support Officer - Part Time

Who We Are Hightown is more than just a housing association; we're a community-driven organisation committed to providing essential support and care to those who need it most. With nearly 9,000 homes under our management, primarily in districts such as Dacorum, St Albans, and Watford, we're proud to employ over 1,000 staff members who share our vision of creating thriving, inclusive communities. About the role Hightown is looking for an experienced and passionate Supported Housing Contracts Manager to oversee our Homelessness &amp; Young People Schemes. This exciting role will ensure that our supported housing services deliver high-quality, trauma-informed care to vulnerable individuals, many of whom face complex challenges like homelessness, mental ill-health, substance misuse and multiple disadvantages. You will lead a team of operational managers, promoting a psychologically safe environment that fosters staff wellbeing, resilience, reflective practice and a culture of learning. You will have overall responsibility for the contract and financial management of our homelessness &amp; young people schemes, ensuring that services are delivered efficiently and within budget, while meeting contractual and regulatory standards. This role requires strong leadership in overseeing projects like our emergency and temporary housing, which supported 330 adults experiencing homelessness last year. Additionally, you'll play a key role in helping individuals transition from temporary housing into secure accommodation, with 42 people moving into their own homes from our schemes last year. A key aspect of this role is stakeholder management, where you will build and maintain strong relationships with external partners, local authorities, and other agencies. Your ability to negotiate and secure funding will be crucial as you support the continued growth of Hightown's services, including writing tender bids for new and existing projects. Your knowledge and understanding of the Making Every Adult Matter (MEAM) approach will be highly valuable, particularly as Hightown is a key strategic &amp; operational partner in Hertfordshire's MEAM Approach Network. This initiative brings together providers, commissioners, and other stakeholders to support people facing multiple disadvantages. You will also ensure that Hightown's services remain compliant with Ofsted standards for young people's supported housing, ensuring that we continue to meet the highest standards of care and support. If you are a leader with experience in psychologically informed environments, contract and financial management, and the ability to deliver impactful supported housing services, this is a fantastic opportunity to make a real difference. At Hightown, we are dedicated to meeting local housing needs and ending homelessness through compassionate, high-quality services. Join us and be part of our mission to provide safe, secure, and supportive homes for vulnerable individuals. Applicants will be required to a hold a full UK driving license, have access to a car &amp; business insurance and will be overseeing contracts across Hertfordshire, Buckinghamshire and Bedfordshire. Why Hightown? At Hightown, we're committed to fostering a supportive and inclusive work environment where every team member is empowered to make a difference. When you join us, you'll become part of a dedicated team that values collaboration, innovation, and compassion. Plus, with opportunities for professional development and career advancement, your potential for growth knows no bounds. The Benefits: In return for your hard work and commitment, we offer a benefits package which includes: <ul> <li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li> <li>£55,401 for a 35 hour a week contract</li> <li>Two days working from home allowance &amp; flexible working pattern</li> <li>Monthly reflective practice from external practitioner</li> <li>Regular support from your line manager and colleagues</li> <li>Annual bonus based on satisfactory performance</li> <li>Monthly attendance bonus on top of your basic salary</li> <li>Annual salary and cost of living review</li> <li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li> <li>Ongoing professional development and support to deliver outstanding support</li> <li>Workplace pension scheme and life assurance of three times your annual salary</li> <li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li> <li>Blue Light Discount Card</li> <li>Friendly and supportive team environment</li> <li>Employee assistance helpline</li> <li>Mileage paid for car usage</li> <li>Fully paid DBS</li> </ul>How to Apply If you're ready to embark on a rewarding career journey with Hightown, we want to hear from you! To apply for the this role, please click the link or visit our website and submit your application today. Please note that we will be interviewing on a rolling basis and this advert may close before the deadline. Join us in our mission to empower individuals, build stronger communities, and create lasting change. Together, we can make a real difference in the lives of those we serve. If you would like an informal chat about this role, please contact Spiros Georgiou - Head of Homelessness &amp; Mental Health <a href="mailto:spiros.georgiou@hightownha.org.uk" target="_blank">spiros.georgiou@hightownha.org.uk</a> Appointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities &amp; Disability Confident Employer.

Supported Housing Contracts Manager

The vacancy Permanent Full time - 37 hours per week We are looking for a Building Safety Manager to manage high risk buildings across various sites within Bedford. The three main purposes of the Building Safety Manager are, managing building safety in accordance with the proposed safety case, facilitating the discharge of statutory duties and supporting and enabling residents. The function and role of the Building Safety Manager is to support the accountable person in fulfilling their duties. What you will be doing: <ul> <li>Work with the Appointed Person, and assist them to fulfil their duties and where appropriate, take on the role of the responsible person under the Regulatory Reform Fire Safety Order 2005</li></ul><ul> <li>Ensuring and assessing that those employed to maintain and manage the building have the necessary skills, knowledge and experience</li></ul><ul> <li>Maintaining and operating information management systems to facilitate safe management of the building</li></ul><ul> <li>Maintaining and managing the safety case for the building so that risks are proactively identified, and mitigating measures put in place and maintained.</li></ul><ul> <li>Identifying and ensuring that necessary and appropriate building remediation is undertaken to ensure that the conditions set out in the building registration certificate are met.</li></ul><ul> <li>Engaging residents in the safe management of their building through a Resident Engagement Strategy that includes routes of escalation for resident concerns.</li></ul><ul> <li>Demonstrating that fire risk assessments for the whole building are undertaken and reviewed regularly and any recommendations are undertaken in a timely manner</li></ul>We'd love to meet someone with: <ul> <li>A minimum of three years of relevant experience in a similar role</li></ul><ul> <li>NEBOSH fire safety (or equivalent)</li></ul><ul> <li>Building related degree or similar qualification/experience</li></ul><ul> <li>Evidence of CPD</li></ul><ul> <li>Willingness to continue formal learning as part of the role of the Building Safety Manger</li></ul><ul> <li>The ability to understand and apply relevant fire and structural safety principles and practices in coordinating safety of HRBs and their occupancy</li></ul><ul> <li>Suitable knowledge and understanding of relevant principles and technical standards for building safety and public health matters, with the ability to co-ordinate and integrate this knowledge and information holistically</li></ul>Amongst what we offer you is: <ul> <li>A competitive salary</li></ul><ul> <li>28 days holiday PLUS Bank Holidays (Rising with services to 33 days plus bank hols)</li></ul><ul> <li>A generous contributory pension scheme</li></ul><ul> <li>Private health care</li></ul><ul> <li>Free life assurance</li></ul><ul> <li>Enhanced family leave</li></ul><ul> <li>Access to an extensive suite of wellbeing services and tools including a digital gym</li></ul><ul> <li>Opportunities for learning and development</li></ul><ul> <li>Discounted gym membership</li></ul><ul> <li>Retail discount scheme</li></ul>Please note the successful candidate will need to complete a basic DBS application. Closing date: 10th October 2024 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,000 homes and employ 400 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Building Safety Manager

Job Introduction We're seeking someone with significant leadership experience within social housing to join us as Head of Housing Operations. This is a senior role where you'll provide strategic vision and operational leadership across a range of teams including neighbourhood, engagement and housing allocations. You'll motivate colleagues and inspire outstanding performance that places the customer first whilst ensuring value for money. Housing Operations is part of our overall Adult Services area, so you'll be improving outcomes for vulnerable people. This is a time of opportunity and challenge within social housing, with new customer standards and regulatory requirements. You'll be involved in shaping our offer to our 14,500 tenants in 11,000 Milton Keynes City Council homes. Main Responsibility <ul> <li>Lead our neighbourhoods and allocations teams.</li> <li>Manage budgets creatively.</li> <li>Demonstrate excellent written and verbal communication, expert knowledge in government policy, proposals, directives and legislation relating estate management, tenancy services and the operation of the housing register.</li> <li>Manage our housing register to make best use of our housing stock.</li> <li>Work with our Housing systems to team to improve business processes and drive efficiency.</li></ul>The Ideal Candidate <ul> <li>A degree level qualification and/or significant relevant experience in a senior leadership role in social housing. If you do not hold a degree in housing management, you will be willing to study for one.</li> <li>Can inspire others to deliver excellence to customers.</li> <li>Ability to explain complex information to a range of audiences.</li> <li>Able to promote and maintain a culture of collaborative and consultative working between services, council members, internal colleagues, and external partners.</li></ul>Package Description In addition to your salary, we offer a range of benefits including: <ul> <li>Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.</li></ul><ul> <li>Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.</li></ul><ul> <li>A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.</li></ul><ul> <li>Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.</li></ul><ul> <li>Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.</li></ul>Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances. About The Organisation Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role. If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

Head of Housing Operations

The Vacancy FRONTLINING FUTURES We're on the hunt for an Assistant Communities Housing Officers to support our awesome and proactive Communities Team! Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver 'Great Places', Great Services', and 'Great Tomorrows'. You're truly customer focussed and ready to deliver a front facing broad range of services to our customers across the Daventry, East Midlands Area. Using your practical knowledge and problem-solving you'll be providing a customer-focussed approach while providing support and tackling estate management and anti-social behaviour issues. You'll assist the Communities Housing Officers in supporting our customers and their families, so you'll need that natural resilience of yours as you navigate your way through this exciting step on your career journey. You'll find with Futures the perfect platform to showcase your attention to detail and your passion for housing. The variation you're looking for in a role is right here as you'll also be active within our communities, completing inspections, walkabouts and attend accompanied viewings to name but a few! A few key points from our role profile: <ul> <li>Work alongside communities, voluntary groups and partners to achieve the aims and objectives of our Community Engagement Strategy; Develop and maintain effective relationships with partner agencies.</li> <li>Effectively deal with enquiries received from customers in a timely manner offering advice, signposting or hand-on to the most relevant officer/service</li> <li>Ensure records and documents are uploaded promptly on the appropriate electronic filing systems.</li> <li>Support the Tenancy Management Officer with recording and processing tenancy management requests, including undertaking home visits for tenancy assignments, mutual exchanges and successions, ensuring they are actioned in a way which demonstrates effortless customer experience.</li></ul>Futures who? We're a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is 'Great places, great services, great tomorrows'. We're an Investors in People Platinum employer and our people tell us they love working here. Sounds like me, so what are you offering? If you're successful, you'll be joining a dynamic organisation with an amazing culture. We offer competitive benefits with a big emphasis on health and well-being. To support your work life balance, in addition to 25 days holiday a year plus bank holidays, we also promote the chance to buy and sell holiday throughout the year. Your working week will be 37 hours. To start your Futures Journey take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date. Who we are Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job. Flexible Accountable Customer Centric Trusting Supportive

Assistant Communities Housing Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their NEW estate at Miller Place, Bedford, Bedfordshire Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: £25,724.44 FTE - ACTUAL £ 17381.42 plus benefits Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

10 Jobs in Milton Keynes, UK