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We are looking for a talented Community Director to join our Community team in London. This will be an initial 12-month full-time contract (FTC) that can be extended or made permanent The 1000heads Community team is a proud, powerful collective of Social Media obsessives driven by the desire to deliver kick-ass editorial + social conversation to some of the world's most impressive brands. You will work closely with a whole host of departmental specialists, from Insights to Design to Strategy, to deliver transformational social-first work for our clients. From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients - everything we do is delivered with a belief that fans of a brand brought together as a community can become an unstoppable force. To be part of the community team, you must be a social platform obsessive, a curious copywriter and a publishing platform junkie. If TikTok gives you thrills and carefully curated, Instagram feeds leave you visibly electric; this is the team for you. Role <ul> <li>Supported by our world-class Client Service team, you'll oversee and manage some of the world's biggest brands, from B2B technology giants to famous consumer brands across their content and community.</li> <li>At an agency level, you will also be part of a 20+ strong Community team, reporting directly to the Group Community Director - Europe; you will power the internal team and support the over-arching management of the department where appropriate.</li> <li>You'll be culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across industries.</li> <li>You will be the key client contact on your accounts regarding platform, community and social media expertise.</li> <li>The role will drive best-in-class organic social activations and campaign initiatives; from strategy to activation, you will be pivotal in driving social transformation for our clients.</li> <li>You should be comfortable leading and joining ideation sessions, developing cutting-edge reactive and planned conversational content ideas, and briefing teams to get these from concept to completion.</li> <li>A key element of this role is developing editorial themes, calendars and guidelines, both at the EMEA level and in the UK.</li> <li>You'll manage the smooth delivery of editorial calendars and the day-to-day execution of all social channels and content.</li> <li>The role requires strategic feeding into reporting monthly, quarterly and bi-annual reports to senior stakeholders.</li> <li>You'll monitor conversations and create conversational connections with our excited and engaged community.</li> <li>Your role will also see you feeding into campaign planning and responses in a strategic and activation capacity.</li> </ul>Requirements <ul> <li>Proven track record in social and digital marketing within an agency environment, with at least 5+ years of experience in a similar role. Management experience is essential, including leading teams and mentoring talent.</li> <li>Deep understanding of social media trends, platform algorithms, and best practices across channels. Skilled at creating organic and paid social campaigns supporting overarching marketing initiatives.</li> <li>Ability to bridge high-level strategy with hands-on execution. Comfortable conceptualising and implementing innovative campaigns while managing day-to-day operations and content delivery.</li> <li>Exceptional social copywriting and editorial abilities, with experience developing editorial calendars, guidelines, and themes. Adept at optimising content for performance across formats and channels.</li> <li>Strong familiarity with social media management tools for publishing, moderation, and analytics. Skilled at interpreting data to generate actionable insights for reporting and strategy refinement. </li> <li>Proven ability to build and maintain strong internal and external stakeholder relationships, including cross-functional collaboration and client-facing interactions.</li> <li>Highly organised with excellent time management, attention to detail, and the ability to prioritise tasks effectively in a fast-paced environment.</li> <li>Culturally attuned, forward-thinking, and able to challenge teams and clients with fresh ideas and innovative opportunities across industries.</li> <li>Enthusiastic about technology, lifestyle, and emerging cultural trends. Experience managing influencer programs and familiarity with social advertising is a plus.</li> <li>Positive thinker with a proactive and solution-oriented approach, capable of thriving in high-pressure situations.</li> </ul>About 1000heads 1000heads is a Social Transformation company. We combine expertise in data &amp; analytics, strategy, technology and creativity to help the world's best businesses build Social Age brands. 1000heads delivers social-first insight, consultancy, and creative services to clients around the world including The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations. We have offices around the world in London, Berlin, New York, LA, Miami, Sydney and Melbourne. 1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job. For more information on 1000heads, visit <a href="http://www.1000heads.com" target="_blank">www.1000heads.com</a> Benefits <ul> <li>Additional holiday day for each year of service, up to 25 days</li> <li>Additional festive shutdown period between Christmas and New Years period</li> <li>Subsidised gym membership</li> <li>Private Medical Cover</li> <li>Company Pension Scheme</li> <li>Personal development fund</li> <li>Cycle to work scheme</li> <li>Regular company socials/away days, free Thursday breakfasts and drinks</li> <li>Flexible working, hybrid 2-3 days per week </li> <li>Plus other cool perks</li> </ul>

Community Director

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health &amp; Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence. The service you will work in.... Are you passionate about making a difference and achieving meaningful results in a fast-paced, outcome-focused environment? Hestia's Single Homelessness Prevention Service supports single adults and couples (without dependents) who are homeless or at risk of becoming homeless within 56 days. This payment-by-results scheme is designed to empower individuals by preventing homelessness, sourcing new accommodation, and providing holistic, practical support. Working in partnership with a west London local authority, the service focuses on: <ul> <li>Preventing Homelessness: Through mediation and personalised interventions, we help individuals resolve their housing challenges.</li> <li>Accessing New Accommodation: Supporting clients to secure private rented housing tailored to their needs.</li> <li>Tenancy Sustainment: Providing ongoing support to help individuals maintain stability in their homes and access employment, community resources, and long-term self-reliance.</li> </ul>This is a unique opportunity to be part of a high-impact, innovative service that delivers tangible results for individuals at risk of homelessness. A day in this role looks like.... As a Specialist Homelessness Prevention Coordinatorat Hestia, you will play a crucial role in our Homelessnessservice. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence. A day will never look the same and some of the things you can expect to do/be responsible for are: <ul> <li>You will work in a busy team coordinating a frontline service for those who are homeless or threatened with homelessness.</li> <li>You will utilise your specialist knowledge and understanding of housing and homelessness legislation, in relation to private rented housing, the Homelessness Reduction Act and homelessness eviction and tenants' right to prevent or relieve homelessness and sustain tenancy.</li> <li>You are required to be target led whilst coordinating and negotiating with local lettings agents, private landlords, family/friends and other agencies, both statutory and non-statutory to find the best solutions to clients housing needs.</li> <li>To deliver against all sets of individual financial outcome targets and service standards on a weekly basis.</li> <li>To manage own caseload effectively and drive engagement with clients in line with service standards and Hestia Values.</li> <li>To undertake comprehensive assessments and ongoing reviews of client's needs, options and opportunities by creating focused and co-produced Personal Housing Plans and agreeing actions to improve their housing options. Including the wider support planning, linking with education, employment, health and other support providers and agencies.</li> <li>To actively work with clients to prevent their homelessness by assisting them to retain their existing accommodation or secure alternative housing when all other housing options or solutions are exhausted.</li> <li>To advise clients on their housing options with regards to private rented, house shares, supported accommodation or access to social housing.</li> <li>To develop and maintain effective working partnerships and arrangements with all statutory, voluntary and commercial organisations to include contributing to active partnership working with voluntary sector and other local partners to address the support, education, employment and training needs of customers.</li> </ul>Why Hestia? Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve. We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess: <ul> <li>Thrives in a results-oriented, target-driven environment.</li> <li>Has a proactive, solution-focused approach to problem-solving.</li> <li>Possesses excellent organisational and time-management skills.</li> <li>Communicates effectively and builds strong relationships with clients, landlords, and partners.</li> <li>Is knowledgeable about housing or homelessness legislation (advantageous but not essential).</li> </ul>Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered. Documents <ul><li> Specialist Homelessness Prevention Coordinator - Mental Health - Ealing.pdf (187.08 KB) </li></ul>

Specialist Homelessness Prevention Coordinator

About Us Job Title Homelessness Prevention &amp; Solutions Officer Salary Range £37,766 to £44,430 per annum Full time, 4 permanent and 2 fixed term (36 months) Location Housing Customer Services Centre, 90 Putney Bridge Road, SW18 1HR Objective of role We are a London borough providing a very busy statutory homelessness advice service who are looking to recruit four Prevention and Solution Officers to work with us. In this role you will work with all types of people who approach us as homeless or are about to be. They may have become street homeless, or perhaps an individual has been asked to leave home. Maybe someone is being evicted from their tenancy and cannot remain there any longer or you may find that a family must leave their home due to violence. In this role you will work proactively with individuals and families to help support them in their homelessness journey and adhere to legislative guidance as well as policy and procedures set out for you to conduct your role effectively. Within the Prevention and Solutions Service, you will provide tailored advice and information to customers and provide interim accommodation where required. You will work within a hybrid model keeping a focus on the needs of our customers and supporting your work life balance. In addition to this, you will also provide an holistic approach and make the relevant referrals for clients who have complex needs that are not always immediately apparent. Your contribution and support will help those clients to stay in their current home or find a new home by delivery of key prevention techniques and options whilst managing expectations. You will enjoy partnership working, collaboration and have a keen motivation to meet objectives and importance of working towards targets. About the role <ul><li>Prevent and alleviate homelessness by providing housing advice and options to those who present as homeless.</li><li>Conduct and review homelessness needs assessments and complete personalised housing plans to help empower individuals to sustain and secure accommodation.</li><li>Work collaboratively with various stakeholders and manage expectations.</li><li>Demonstrate an excellent customer centred approach and participate in Duty rotas.</li><li>Be able to issue out statutory homelessness decision letters aligned with Homelessness legislation in a timely manner.</li><li>Ability to take on a caseload and manage this effectively.</li><li>Utilise IT systems to accurately update and record information.</li></ul>Essential Qualifications, Skills and Experienc <ul><li>Be aware of the reasons for why people become homeless and have a good working knowledge of a range of housing prevention techniques and options to try to alleviate homelessness.</li><li>Have an ability to interpret and explain complex legislation and guidance.</li><li>Be able to work in a busy fast paced environment.</li><li>Possess excellent communication and interpersonal skills.</li><li>Have strong organisational and record keeping skills.</li><li>Have a vast experience of working with complex customers and an understanding of their needs.</li><li>Be resilient and possess the ability to work as part of a team as well as individually.</li></ul>Closing Date: Sunday 16th February 2025 (23.59) Shortlisting Date: W/C 17th February 2025 Interview Date: TBC Test/Presentation: A written test will form part of the interview process We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Homelessness Prevention & Solutions Officer

29th January, 2025 James Adams is recruiting a Community Manager to join one of our clients. They are a fast-growth startup (Series A) that launched a leading mobile app with over 10 million monthly users across 180 countries, and growing! They have a growing team of over 30 and now they are looking to hire a Community Manager, to help grow and build their community! This is an exciting opportunity to work closely and learn from the Community Lead and help contribute to the broader business goals which are to empowers entrepreneurs, small businesses, and merchants to easily create images that sell without any training, using deep learning to translate pixels into objects, simplifying tasks such as removing backgrounds from images or removing objects. This is a remote role, with a trip to their Paris office (once a month or more, completely up to you!) all expenses paid for! The ideal Community Manager will be someone who ready to learn, passionate and has a demonstrable experience in community management. As Community Manager you will: <ul> <li>With the Community Lead's help, grow and build community!</li> <li>You will be strategically implementing omni-channel social media campaigns</li> <li>You will be responding to user comments, queries and moderate platforms.</li> <li>You will be working with different teams across the business to ensure brand consistency</li> <li>You will be building relationships within the community to encourage user engagement and content.</li> </ul> About you: <ul> <li>You have demonstrable experience in community management and development</li> <li>You have experience across online forums, launching event series, email newsletters, etc for users.</li> <li>You have a grounded understanding of social media platforms and trends</li> <li>You are analytical and have experience tracking relevant community metrics.</li> <li>You are community focused and obsessed with making sure you are promoting positive relationships with influencers and community members.</li> <li>Keen to grow and learn under one of the best Community Leads in the industry!</li> </ul> PACKAGE <ul> <li>Salary up to £55k per annum (for the right person our client could go higher)</li> <li>Stock options</li> <li>£1000+ learning budget per month + Language Lessons, seminars, certificates etc</li> <li>Travel to Paris once a month or more fully paid for</li> <li>Home office equipment</li> <li>Many more!</li> </ul>Our client is flexible and offers remote work from anywhere in Europe but is ideally looking for English speakers as the whole team speaks English as the main language. The founder team come from businesses like Apple, Algolia, Google, and Bumble. If you want to work for the next big B2C mobile app, apply now!

Community Manager

Job Description We have a new opportunity for an Estate Assistant to join our team on a permanent, full time basis covering the Woking area. About the role: As aMobile Estate Assistant at Guinness, you will be responsible for providing high quality garden services to several of our housing schemes in Woking and the surrounding areas. This will include cleaning internal communal areas and keeping external areas well maintained such as refuse removal and ground's maintenance of our communal green spaces. This opportunity is a full-time, permanent position working 35 hours per week. Essential: <ul> <li>Proven professional experience of delivering grounds maintenance across a variety of sites and garden types.</li> <li>Experience and knowledge of lawn, shrub, and plant care.</li> <li>Proven experience of achieving high levels of customer satisfaction.</li> <li>Ability to carry out physical tasks within Health and Safety guidelines.</li> <li>Able to work effectively within a team.</li> <li>Ability to use all equipment safely and effectively.</li> <li>Ability to work effectively without high levels of supervision.</li> <li>Knowledge of Health and Safety legislation, including COSHH and PPE.</li> <li>Demonstrates the Guinness Behaviours.</li> <li>A full UK driving license. </li></ul>Desirable: <ul> <li>An understanding of how to use mobile working devices, e.g. tablets.</li> <li>Knowledge and experience of the safe and regulatory use of horticultural fungicides and pesticides. </li></ul>Desirable qualifications <ul> <li>NVQ 2 or 3 in Horticulture of RHS/City and Guilds/HND equivalent.</li> <li>PA1, PA4b and PA6 NPTC Certificates</li></ul>If you are interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. TJTGP INDTGP

Estate Assistant

The Vacancy We are seeking a temporary agency staff member to fill the Service Charge Manager role while we search for a permanent replacement. The role is critical and requires a detailed knowledge of service charge legislation and a good understanding of the landlord and Tenant act, individuals with this level of knowledge and experience are scare across the sector currently. This role is for up to 3 months and vacancy closes on 4 February midnight. Interviews to be booked w/c 10 February 2025 The Company SNG (Sovereign Network Group) was formed in October 2023 through the merger of Sovereign and Network Homes. Our purpose is to provide good, affordable homes: the foundation for a better life, and our vision is thriving communities, over generations. We provide over 84,000 homes and invest in communities across the South of England, including London, as well as aiming to create thousands of new affordable homes every year. This role is based with Sovereign Network Homes which covers London and the East and is a subsidiary of SNG. But publicly all colleagues are part of one SNG. We believe culture is everything and we work hard to create a positive, can-do, solution focussed environment so our colleagues can be their best. We have outstanding levels of engagement amongst our people. We're dedicated to making sure that our workplace champions equality, diversity and inclusion. We've pledged to ensure our organisation reflects the diversity of our residents because we know this strengthens trust and allows us to provide better customer service. We were a founding partner of Leadership 2025, an initiative to increase the ethnic diversity of housing's leadership; and we hold Pledge Pioneer status for House Proud, a scheme designed to ensure Lesbian, Gay, Bisexual, Trans and Queer residents can enjoy their homes without fear of discrimination. We're a Disability Confident Employer and also part of WISH (Network for Women working in social housing). We're also dedicated to the wellbeing of employees with various initiatives and workshops including regular yoga and mindfulness sessions for those who wish to take part. We also have a dedicated group of mental health first aiders. We support a blended approach to work, from home and in the office. SNG's London and East operations have a modern office in Wembley Park, an area which is undergoing on of the most exciting transformations in London with Wembley Stadium, Boxpark and the London Designer Outlet right on the doorstep. Our Hertford office is in a grade II listed art deco building in the centre of town. We're driven by our social purpose, our customers at the heart of what we do. This is an exciting time to join a fledgling Sovereign Network Group (SNG) which aims to bring the best of our two predecessor housing associations, Network Homes and Sovereign which merged on 1 October 2023. The Benefits Benefit 1 Benefit 2 Benefit 3 Benefit 4 Benefit 5 Benefit 6 Benefits We have the following benefits: 27 days annual leave - plus an extra day for every year of service up to 35 days Attendance Recognition Ability to buy or sell up to five days annual leave per year Volunteering Activities - 14 hours paid leave Employer pension of 4%, with a matched contribution of up to 10% Life assurance - 3x of annual salary (if member of the pension scheme) Flexible and agile working Season ticket loan Health and wellbeing benefits Perkbox - access to hundreds of money saving options for online and high street shopping Network Homes is a mindful employer with trained Mental Health First Aiders

Service Charge Manager

INTERNAL ONLY VACANCY - THIS VACANCY IS ONLY AVAILABLE TO EMPLOYEES OF THE L&amp;Q GROUP AND ITS SUBSIDIARIES. ANY APPLICATIONS RECEIVED FROM EXTERNAL CANDIDATES WILL NOT BE PROGRESSED. Title: Communities Manager Contract Type: 2 Year Fixed Term Contract Location: West London with the potential of travel pan London (site-based office in Acton) Persona: Site Based (with 1 day home working) Salary: Starting from £45,762 depending on experience Closing date for completed applications: 4th February 2025 at 11.59pm Interviews will be held on: 18th and 19th February 2025 Communities Manager Role Profile.pdf This is a new role reporting into the Senior Communities Manager within our Development and Sales Division. You will be focussed on supporting the successful provision and delivery of resident liaison, community, rehousing and regeneration activities. The role will supervise a sub team of 5-6 communities' coordinators, and you will provide visible best practice management for community-based regeneration, development and remediation projects. The post holder will also have a passion of delivering placemaking and socio-economic based regeneration activities to support and enhance our communities. Your sub-teams' activities will support relevant statutory formal consultation for regeneration and our growth pipeline opportunities. You will be able to actively problem solve and provide on the ground solutions if required. Your ability to build and maintain effective working relationships with stakeholders will enable you to make the best use of L&amp;Q resources and support the wider group strategy. The successful candidate will supervise, inspire and motivate the sub team, collaborate with their counter-part - the Communities Manager based in East London and be able to deputise for the Senior Communities Manager when required. Essential skills &amp; Knowledge • Proven track record of managing the delivery of regeneration and community development or investment activities - from inception to completion - on new build, regeneration, redevelopment or remediation projects. • You will be an experienced team leader and be able to demonstrate experience of effectively managing site-based and remote staff on challenging projects to contribute positively to high performance • You will have knowledge of leading effective communications associated with regeneration, remediation or development-based projects. • Strong attention to detail, with the ability to source and present innovative solutions • Knowledge and experience of relevant legislation, tenancies and licences impacting rehousing, including Compulsory Purchase Orders. • Strong track record of using project programme software, including developing complex programmes • Demonstrable stakeholder management skills, with the ability to influence and collaborate with a wider range of stakeholders At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&amp;Q. More information about L&amp;Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Why choose L&amp;Q? • Generous Annual Leave: Starting at 28 days and increasing to 31 days after 3 years of continuous service. • Excellent Pension Scheme: Double contribution up to 6%. • Health Cash Plan: Claim money towards different types of medical services, and access other health and well-being offers • Life Assurance: Generous non-contributory coverage. • Employee Assistance Programme: Support when you need it. • Recognition Bonus Scheme: Spot awards for outstanding contributions. • Family-Friendly Policies: Designed to help you balance work and family life • Diverse Networking Groups: Join groups like Ability, Kaleidoscope, Inspire &amp; Spectrum. • Volunteer Time: Up to 21 hours per year to volunteer with the charity of your choice. • Learning &amp; Development: Commitment to your professional growth. • Employee discount scheme: many discounted lifestyle benefits • Great places to work - certified 2023 • Best Workplaces for Women - ranked 23 in the UK Our Commitments: At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&amp;Q. More information about L&amp;Q's values can be found on our website and a copy of our behavioural framework can be provided on request At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&amp;Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Our vision is that everyone should have a quality home they can afford, and we combine our social purpose and commercial drive to create homes and neighbourhoods we can be proud of. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It is only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

Communities Manager

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul> <li>The role of our Resident Liaison Officer is to act as the main point of contact for our clients and be a customer contact for compliance, escalated queries, complaints, and complex issues. The role also involves daily administration/client reporting.</li> <li>Act as the main point of contact for escalated calls from Customer Service Agents</li> <li>Work closely with operations/managers and liaise with customers to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress.</li> <li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised.</li> <li>Update and provide compliance &amp; repair reports to client.</li> <li>Call customers to arrange appointments for follow up works</li> <li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li> <li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li> <li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress.</li> <li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li> <li>Attend Contract meetings.</li> <li>All associated ad-hoc administrative duties.</li> </ul>The successful candidate will have <ul> <li>Previous administrative experience, preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Proficient in MS Office, in particular, Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations Croydon Yearly salary £26,000 - £32,000 Employment type Full-time

Client Resident Liaison Officer - Social Housing

Location: London Salary: £35,000 per annum Working Arrangement: Hybrid working availableKey Responsibilities<ul><li>The main purpose of the role is to undertake a range of income collection duties relating to rent and service charge income; to provide a coordinated, flexible, and effective income collection service.</li><li>You will be responsible for achieving and maintaining lowest possible levels of current rent and former tenancy arrears and ensure we maximise income recovery. You will be guided by the Income Manager and work with the housing management team to ensure delivery of the arrears' targets.</li></ul>About You<ul><li>Understanding of the legal framework for housing and Pre-action Protocols.&nbsp;</li><li>Demonstrable knowledge and understanding of welfare benefits, specifically Universal Credit and Housing Benefits.&nbsp;</li><li>Minimum of 2 years’ experience working in rent income collection for a housing association or local authority.</li></ul>What We Offer<ul><li>Flexible hybrid working arrangements.</li><li>A supportive and collaborative work environment.</li><li>Opportunities for professional development and career progression.</li></ul>How to ApplyIf you are passionate about making a difference in the housing sector, we would love to hear from you. Please click ‘Apply Now’ to submit your CV along with a brief statement about why you’re the perfect fit for this role.

Income Officer

TRUSTS AND FOUNDATIONS MANAGER £40,000 per annum full time (35 hours per week) or pro rata part time (e.g. £32,000 actual if 28 hours per week) Choose from 28 - 35 hours per week. Flexible working considered. Permanent ABOUT US Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People is an independent charity that relies on donations. THE IMPACT YOU WILL HAVE The generous support from charitable trusts and foundations, livery companies and lotteries help Missing People to be a lifeline when someone disappears. The team raise vital funds - between £600k-£950k annually - with scope for further growth. As the Trusts and Foundations Manager, the funds you raise will enable us to be a lifeline. There for children and adults in crisis who are missing or thinking of leaving home, and families waiting desperately for news. The people we support continue to be hit hard by the cost of living crisis. Our Helpline staff have heard from people struggling with anxiety, debt and increased mental health challenges, who feel their only option is to disappear. Others are fleeing difficult situations at home or in care, such as abuse and exploitation. Are you ready to bring your passion, tenacity and experience of leading and delivering a trusts and foundations programme to ensure that missing people and their loved ones are supported and safeguarded? ABOUT YOU You will need to have experience of: <ul><li>Securing large (£30,000 - £100,000+) grants and exceeding fundraising targets;</li><li>Leading and delivering a trusts and foundations programme;</li><li>High quality reporting to funders;</li><li>Managing people;</li></ul>You will also need: <ul><li>Ability to generate quality output at speed and to deadline;</li><li>Knowledge of charity sector with sound understanding of trends made by trusts, foundations and emerging funding streams;</li><li>Excellent written and verbal communication skills for drafting compelling bids, cases for support, reports and briefings;</li></ul>Please find attached detailed job description and person specification, a letter from the line manager and a summary of Missing People's Achievements 2024. WHY WORK FOR MISSING PEOPLE? Would you like to work for a welcoming, caring organisation which really makes a difference to vulnerable people throughout the UK? Missing People is a friendly and supportive place to work. Working for Missing People means living our values. It's a place where people are encouraged to 'let fly' so you can 'make things happen'. We know you're more than just a job title, and 'be human' is an important value here. You will find plenty of scope for personal development including: getting involved in cross-charity projects; leadership development or volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners We offer a range of enhanced family friendly benefits. We are happy to talk about flexible working in many of our roles. How to Apply Please include your CV and a Supporting Statement that demonstrates how you are a good fit for this role. Closing date: 11:59 on 10/02/2025 Interviews: 19 &amp; 20 February 2025 Start: ASAP

Trusts and Foundations Manager

Job Introduction Are you passionate about making a real difference in people's lives? Join Notting Hill Genesis as a Housing Officer, where no two days are the same, and where you'll be at the heart of ensuring our residents feel safe, supported, and valued in their homes. What you'll do As a Housing Officer, you'll play a vital role in enhancing our residents' overall experience of living in one of our homes. You'll foster a strong local presence, ensuring residents know you by name, by being readily available and proactive. <ul><li>Main Point of Contact: As a Housing Officer, you will be one of the primary points of contact for residents on your patch. You'll handle day-to-day resident inquiries while working alongside building managers and specialist teams like the repairs hub and customer experience team to ensure communal and estate-wide matters are managed.</li><li>Autonomy and Planning: You will have the freedom to plan your own week, managing site inspections, meeting contractors, and carrying out annual resident check-ins to ensure any issues are addressed.</li><li>Problem Solving: In this reactive role, you'll need to be adaptable-managing your daily tasks while responding to urgent matters like emergency repairs, ensuring residents feel their concerns are prioritized.</li><li>Supporting Residents: You'll be involved in safeguarding situations, supporting vulnerable residents dealing with issues such as addiction, mental health, or abuse. We're looking for someone who genuinely cares about the welfare of residents and can ensure positive outcomes.</li><li>Collaboration and Office Work: You'll be on your patch at least two days a week, with the remaining time spent in the office collaborating with colleagues to deliver the best services possible.</li></ul>Please note this role will be based both in the community - visiting the properties that you manage, and in office. Why it's rewarding <ul><li>You'll directly impact the satisfaction and well-being of residents.</li><li>Every day offers new challenges that require problem-solving and people skills.</li><li>You'll work closely with residents to create positive living environments.</li></ul>The Ideal Candidate As you'll be the main point of contact for your residents, you will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Housing Officers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day. You'll be proactive and customer-focused with the ability to communicate effectively to multiple audiences. Essential: <ul><li>Customer service experience including developing customer relationships </li><li>Excellent communication skills </li><li>Ability to manage workload and prioritise accordingly, capable of quickly switching from one task to another </li><li>Problem-solving skills </li><li>Organisational skills </li><li>Excellent computer skills including Microsoft Word and Excel</li></ul>Desirable <ul><li>Previous housing experience</li></ul>Is it for you? <ul><li>Perfect for someone who is compassionate, proactive, and enjoys providing a face-to-face customer service. </li><li>Requires excellent communication, customer focus, and problem-solving skills.</li><li>Previous housing or community service experience is a plus but not essential.</li></ul>If you're dedicated to delivering outstanding service and improving resident experiences, this role could be the perfect fit! Career progression We have a defined progression route for our Housing Officers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. NHG supports our staff in gaining their professional qualifications. What's in it for you? With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from an ethnically diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: <a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection Process Step 1: If you are interested, please send your application now! Closing date is February 16th at 11:59pm Step 2: Successful candidates will be invited to a screening call Step 3: Successful candidates will be asked to complete a written assessment Step 4: Final round of interviews Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:jobs@nhg.org.uk" target="_blank">jobs@nhg.org.uk</a>. Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Housing Officer

<ul><li>Function: Asset Management</li><li>Seniority: Officer</li><li>Salary: £45,680 - £48,154 (per-annum)</li><li>Reference: MT0055</li><li>Location: London</li><li>Type: Permanent</li><li>Closing Date: 31-01-2025</li></ul> We are delighted to be supporting a West London based housing association with their recruitment of a Technical Surveyor.What will you do in the role?<ul><li>To work with contractors, consultant partners, colleagues and residents to deliver the full range of repairs, maintenance and voids services across all housing stock</li><li>Deliver repairs, maintenance and stock investment contracts</li><li>Inspect day to day repair problems as required</li><li>Undertake diagnosis of defects and repairs for void properties and prepare specifications for remedial works</li><li>Commission/procure and project manage works to void properties to the required standard</li><li>Assist in the procurement of contract management in respect of both responsive and major repairs</li><li>Provide technical support to the Building Safety Manager and Health &amp; Safety Advisor</li><li>Undertake technical audits of works undertaken by contractors and consultants</li><li>Lead, as appropriate, inspections pre-work, during work and post-completion</li><li>Manage works completed by third party specialists such as contractors/consultants</li><li>Take action to ensure any want of repair is not escalated to become claims of disrepair</li><li>Provide professional, technical surveying input to ensure any cases that result in court action are dealt with thoroughly and efficiently</li><li>Ensure all recoverable expenditure are authorised, recorded, reported and recovered where possible</li><li>Deal with property related matters including environmental health notices, repairs complaints, building related insurance claims.</li></ul>Who would excel in this role? Ideally, someone who has:<ul><li>Working knowledge or building regulations, landlord and tenant law, party wall legislation and practice and emerging trends in building law and practice, including health &amp; safety legislation</li><li>Knowledge of housing, Housing Law and the regulatory framework</li><li>Knowledge of repairs and maintenance in the context of social housing</li><li>Sound knowledge of building maintenance services including the ability to identify building defects and take appropriate remedial action</li><li>Ability to prepare cost estimates, specification and assist in the preparation of tenders and contract documents</li><li>Knowledge and understanding of the diverse lifestyles and needs of residents</li><li>Knowledge and understanding of landlord and tenants issues arising from leasehold properties</li><li>Good communication, liaison and report writing skills/Excellent organisation and record keeping skills</li><li>Ability to effectively plan workload and follow up outstanding tasks</li><li>Relevant experience in a maintenance and responsive repairs capacity</li><li>Experience of undertaking complex defects diagnoses across building types</li><li>Experience of working with residents, involving them in monitoring and shaping services</li><li>Experience of commissioning and managing contractors and consultants</li><li>Experience of contributing to budget setting and implementing quality systems</li><li>Experience of partnering with third party stakeholders and implementing a range of procurement mechanisms and processes</li><li>Experience of project managing planned maintenance and/or major works</li></ul>To find out more about this role, and for a full job description, please contact Michelle Twydell on 07395 325052/<a href="mailto:%22Zara%20Kelly%22%3Czara@greenacre-recruitment.com%3E" target="_blank">michelle@greenacre-recruitment.com</a>.This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.Greenacre Recruitment are committed to providing employment opportunities from a diverse and inclusive candidate talent pool. We believe diversity drives innovation.If you feel you have what it takes to fulfil this role, but are worried about any perceived barriers that might hold you back from applying, please contact us for an informal chat about your requirements and we will do our best to assist.

Technical Surveyor

<ul><li>Function: Housing Services</li><li>Seniority: Manager</li><li>Salary: £35.00 - £40.00 (per-hour)</li><li>Reference: ECHOTL</li><li>Location: Essex</li><li>Type: Temporary</li><li>Closing Date: 08-02-2025</li></ul>&nbsp;Location: EssexSalary: £35-40 per hourDuration: 6 months interimGreenacre are pleased to be supporting a social housing organisation, based in Essex, with their recruitment of a Housing Options Team Leader.You will lead and co-ordinate the day to day operational business of the Housing Options Team and it’s associated workload and ensure the team provide a cost effective value for money service to it’s community.What will you do in the role?<ul><li>Undertake day-to-day monitoring of workloads and management of the Housing Options Team</li><li>Manage, motivate and develop members of the Housing Options Team, ensuring they meet performance and customer service objectives and deal with under-performance or disciplinary matters in accordance with the council’s procedures</li><li>Manage the day to day working of the Housing Options Team to monitor that all processes and procedures for the taking of homelessness applications are followed, to ensure that the necessary enquiries and robust homelessness decisions are made in accordance to legislation and statutory guidance</li><li>Manage the day to day working of the Housing Options Team to monitor that all processes and procedures to ensure the correct allocation of social housing within the district in accordance with the Council’s allocations policy are being followed</li><li>Be responsible for the monitoring of the homelessness budget</li></ul>Who would excel in this role?<ul><li>Extensive knowledge of Homelessness legislation, code of guidance and associated case law and any relevant legislation</li><li>Knowledge of other legislation that impinges on homelessness and the allocation of social housing</li><li>Good knowledge of housing options/Choice Based Lettings schemes</li><li>Ability to lead, motivate and support team members</li></ul>To discuss this role in more depth, please phone Emma Carroll on 07736 161979.This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Housing Options Team Leader

We are looking for an experienced House Manager that will play a vital role in overseeing guest services, ensuring a seamless and memorable experience for our guests, while maintaining a safe and secure environment for both guests and staff. The ideal candidate will have a passion for luxury hospitality, excellent leadership skills, and the ability to manage all aspects of the house with a keen eye for detail. About The Stafford London Situated just off Piccadilly, in the heart of historic St James's, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence. The Stafford London is ideal for West End theaters, dining, and shopping at Bond Street, Jermyn Street and Regent Street. Green Park underground &amp; Victoria Station are within walking distance. Surrounded by art galleries and museums, the property is next to the royal palaces and parks. Our Benefits includes: • Annual salary package of £40,000 (this amount is inclusive of service charge) • Referral Scheme: £1000 for referring a Chef, £500 for permanent position(terms and conditions applies) • 28 days holiday with increase after 1st year of service, capped at 33 days • Private Healthcare &amp; Life Insurance • A choice of rewards and lifestyle benefits • Access to Wagestream • Training and development opportunities • Interest free season ticket loan • 50% Food and Beverage discount in our venues • Opportunity to be part of a growing team who has potential to achieve great things About the role, what will I be doing? <ul> <li>Act as an ambassador for the property, delivering world-class service to our guests while ensuring adherence to Health &amp; Safety standards and best practices.</li> <li>Oversee all guest services operations, from pre-arrival to post-departure, ensuring an impeccable guest experience.</li> <li>Be a visible presence during peak business times, interact with guests, address their needs, and promptly resolve any issues.</li> <li>Manage and monitor personalised guest service standards, ensuring all guests feel recognised and valued, particularly regular and VIP guests.</li> <li>Take ownership of the smooth operation of all departments, ensuring each shift runs seamlessly.</li> <li>Ensure compliance with all health and safety regulations, including fire marshal duties and emergency procedures.</li> <li>Develop and implement plans to increase guest satisfaction, operational efficiency, and revenue, focusing on occupancy and upselling opportunities.</li> <li>Prepare and submit statistical performance and forecast analysis reports as required.</li> <li>Cover night shifts when required to ensure continuous high standards of service</li> </ul>Who are we looking for? <ul> <li>Proven experience in a similar role within a luxury or boutique hotel setting.</li> <li>Exceptional communication skills and attention to detail.</li> <li>Excellent problem-solving and decision-making abilities, particularly in high-pressure situations.</li> <li>Knowledge of hotel management systems, such as Opera.</li> <li>Ability to work collaboratively across departments to foster a cohesive team environment.</li> <li>Flexibility to be available outside of regular hours as needed.</li> <li>First Aider &amp; experience of crisis management. </li><li>Passion for delivering exceptional guest experiences and driving customer excellence.</li><li>Enthusiasm, confidence, and adaptability in a fast-paced, luxury hospitality environment.</li><li>Organisational skills, with a flexible attitude to handle a variety of tasks.</li><li>Discretion and the ability to maintain confidentiality.</li><li>Commitment to the health, safety, and welfare of all employees and guests.</li> </ul>If that sounds like something you would enjoy doing and you are excited about our restaurant and the team than we would love to get to know you! Please apply now, we are looking forward to receiving your application. The successful candidate must already have eligibility to work in the UK.

House Manager

25th January, 2025 Job Opportunity: Resident Liaison Officer Location: Stratford, Newham, Greater London, United Kingdom Salary: £27,000 per year Job Type: Permanent, Full-Time Benefits <ul> <li>Annual Holiday: Increases after 1 year of service to a maximum of 5 additional days.</li> <li>Long Service Awards: Celebrate continuous service milestones.</li> <li>Perkbox: Access free coffees, cinema tickets, trips away, and much more.</li> <li>Volunteer Day: Paid yearly leave to support a worthy cause.</li> </ul> The Role Bring your compassionate and empathetic approach to our team as a Resident Liaison Officer. You'll act as a key contact for residents, ensuring their voices are heard, and their needs are met with care and efficiency. Responsibilities <ul> <li>Attend Resident Surgeries, supporting vulnerable individuals by reporting repairs and keeping residents and scheme managers informed on progress.</li> <li>Organise and attend consultation events and meetings as required.</li> <li>Identify resident vulnerabilities and liaise with housing officers or support services to provide appropriate assistance. Work with the Performance Team to ensure all identified vulnerabilities are accurately recorded in our systems.</li> <li>Investigate and register complaints, ensuring they are resolved efficiently and in line with company and client procedures.</li> <li>Handle MP and Councillor enquiries, ensuring timely resolutions and communicating outcomes effectively to residents and clients.</li> </ul> Requirements <ul> <li>Proven experience working with vulnerable residents, with the ability to adapt your communication style to meet individual needs.</li> <li>Prior experience in a customer service environment is essential.</li> <li>A full, clean UK driving licence is required.</li> <li>Flexibility to travel between various sites and attend evening meetings as needed.</li> </ul> Why Join Us? Be part of a team that makes a difference in residents' lives every day. Your empathy, care, and proactive approach will play a vital role in ensuring residents feel supported and heard. If this sounds like the perfect opportunity for you, don't wait-apply today!

Resident Liaison Officer

About the Role: Grade Level (for internal use): 10 Community Engagement Manager Role Overview: The Community Engagement Manager is responsible for fostering and managing relationships within the S&amp;P Global Commodity Insights Community. This role is key in driving engagement, building meaningful connections, and ensuring members are maximizing the value of their participation in the community. The position requires a proactive, data-driven approach to community management, utilizing digital tools and platforms to enhance member experiences and promote ongoing engagement. What's in it for you: As the Community Engagement Manager, you'll have the opportunity to shape a dynamic, high-impact digital community, driving meaningful connections, fostering industry relationships, and contributing to the long-term success of S&amp;P Global Commodity Insights platform-all while leveraging your expertise in digital engagement and industry knowledge to make a real difference. Key Responsibilities: • Build and Maintain Relationships: Develop and nurture strong, lasting relationships with community members, stakeholders, and industry influencers, ensuring engagement with the community remains active and valuable. • Understand Member Needs: Actively listen to and understand the goals, challenges, and priorities of community members. Leverage insights to deliver personalized, relevant content and engagement opportunities that align with their professional needs. • Advocate for Members: Serve as the voice of the community internally, ensuring members' feedback and concerns are communicated and addressed. Champion members' needs to other teams within S&amp;P Global to ensure value is consistently delivered. • Strategic Engagement: Continuously engage with community members through various channels (discussions, webinars, feedback, etc.), gathering insights about their challenges and uncovering new opportunities to support their success. • Collaborate Across Teams: Work closely with commercial, content, research, and other internal teams to ensure members receive the best possible experience and value. Act as a liaison to drive cross-functional collaboration for member satisfaction and community growth. • Drive Community Value: Encourage active participation, content sharing, and deeper engagement from community members. Help members recognize the full value of the resources available within the community, increasing their ongoing involvement and satisfaction. • Promote Platform Utilization: Drive the adoption of key features, tools, and resources within the community, ensuring members understand how to make the most of their membership to achieve personal and professional growth. • Content and Event Engagement: Identify and facilitate relevant content, discussions, and events that will resonate with community members, further enhancing their connection to the S&amp;P Global Commodity Insights platform. • Fostering Positive Community Dynamics: Proactively address challenges and resolve conflicts within the community, maintaining a professional and supportive approach to cultivate a harmonious and inclusive environment. • Brand Advocacy and External Engagement: Represent S&amp;P Global Commodity Insights externally, engaging with industry influencers, thought leaders, and partners to enhance the community's presence in the market. • Member Retention and Growth Strategy: Develop strategies for member retention and growth, ensuring long-term engagement and loyalty through tailored interactions and value-driven content. Required Qualifications: • Bachelor's degree in Business, Marketing, Communications, or a related field; relevant certifications in community management or engagement are a plus. • Minimum of 3 years of experience in digital community management, engagement, or customer success. • Proven experience in building and nurturing strong relationships with stakeholders, industry influencers to drive engagement and value. • Excellent communication and interpersonal skills. • Demonstrated success in developing and executing strategies to increase community participation, content sharing, and overall member satisfaction. • Proven ability to analyze metrics, gather actionable insights, and apply them to continuously improve engagement efforts. • Experience in managing in-person and virtual events, and also creating compelling content to drive member engagement and education. • Strong understanding of community platforms and systems would be an advantage to your application. • Fluency in one or more European languages is preferred, enhancing your ability to engage with a diverse, global community. The Community Engagement Manager will play a critical role in ensuring the long-term growth and success of the community. This position requires a proactive and collaborative approach to managing relationships, gathering feedback, and aligning internal teams to meet the evolving needs of the community. The ultimate goal is to create a dynamic, responsive, and supportive environment that drives member satisfaction, engagement, and loyalty within the S&amp;P Global Commodity Insights Community. About S&amp;P Global Commodity Insights At S&amp;P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&amp;P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&amp;P Global Commodity Insights is a division of S&amp;P Global (NYSE: SPGI). S&amp;P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit <a href="http://www.spglobal.com/commodity-insights" target="_blank">http://www.spglobal.com/commodity-insights</a>. What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&amp;P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&amp;P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&amp;P Global. Our benefits include: <ul><li>Health &amp; Wellness: Health care coverage designed for the mind and body.</li><li>Flexible Downtime: Generous time off helps keep you energized for your time on.</li><li>Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.</li><li>Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.</li><li>Family Friendly Perks: It's not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.</li><li>Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.</li></ul>For more information on benefits by country visit: <a href="https://spgbenefits.com/benefit-summaries" target="_blank">https://spgbenefits.com/benefit-summaries</a> Diversity, Equity, and Inclusion at S&amp;P Global: At S&amp;P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. Equal Opportunity Employer S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: <a href="mailto:EEO.Compliance@spglobal.com" target="_blank">EEO.Compliance@spglobal.com</a> and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster <a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a> describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank">https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…</a> 20 - Professional (EEO-2 Job Categories-United States of America), MRKTNG202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)

Community Engagement Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join our team at our De La Mare House development based in Beckenham, Kent. Built in 2018, De La Mare House is a Retirement Living development that consists of 16 apartments with the over 55's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 6 hours per week Salary: £4,296.24 per annum, plus benefits Contract Type: Permanent Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Services, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Why join? McCarthy Stone has been officially recognised as a great place to work! This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference to the lives of older people. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Annual salary: up to £28,917.00 Resident Liaison Officer Tower Hamlets Full Time, Permanent 42.5 hours Per week 8-5 Mon-Friday £28,917.00 + Company Van and Fuel card About the Role: We are seeking a dedicated individual to join our team at Mears, where you will play a crucial role in embedding a customer-focused culture through our Red Thread behaviours and Customer Service Standards. Your responsibilities will include supporting branch activities to ensure the customer experience is central to all operations, managing and recording customer contacts, and providing thorough analysis and reporting. You will also develop and maintain strong relationships with clients, the local community, and governing bodies, while supporting local bid and mobilisation opportunities. Additionally, you will ensure excellent communication with residents through newsletters, engagement events, and client meetings. Join our team to help shape our customer services and exceed expectations. Role Criteria: <ul><li>Previous Experience in a Customer-Facing Role</li><li>Knowledge of Social Housing and Planned Works</li><li>Good Administrative Skills</li><li>Good Communication Skills</li><li>UK Full Driving Licence</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Van and Fuel card</li><li>Uniform provided</li><li>EAP</li></ul>To apply, follow the link below or to discuss your application further; contact Francesca at <a href="mailto:Francesca.swan@mearsgroup.co.uk" target="_blank">Francesca.swan@mearsgroup.co.uk</a> Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.

COMMUNITY MANAGER We Realise Potential in Your Story Based in the heart of Shoreditch, we are an award winning digital content studio and media network who are currently on a quest to find aCommunity Managerto join our Entertainment team on a 3 month fixed team basis. Is this your next opportunity? The responsibilities of a Community Manager involve supporting the publication of content across various social media platforms, contributing to content creation, and managing the community to enhance our non-video presence. Due to the continuous nature of the work, this role will necessitate community management coverage during UK bank holidays, which includes responding to posts and reposts across all social platforms. Additionally, this position entails regular posting and basic monitoring, without on-call obligations, during weekends and addressing any urgent issues as they arise. This is a full-time position requiring a commitment of 37.5 hours per week on a 3 month fixed term contract. PERKS OF THE JOB We are proud to be an award winning workspace with employee wellbeing at the heart of everything we do. We offer hybrid and flexi-time working, mental health and wellbeing programmes, enhanced gender neutral parental leave, interest free financial support and a digital nomad policy that allows you to work from abroad in two one week blocks a year. Plus all the usuals such as pension contributions, annual leave and office perks like free lunches, socials, and health treatments! HOW YOU'LL SPEND YOUR TIME <ul> <li>Help to plan, develop and execute communications across all social channels (YouTube, Instagram, TikTok, and WhatsApp) for a large, cross platform project with one of the biggest global TV &amp; Film brands.</li> </ul><ul> <li>Work alongside Social Media Managers to devise strategy across channels and its execution to drive KPIs including brand awareness, engagement and follower growth.</li> </ul><ul> <li>Manage community engagement and monitor trends across YouTube, Instagram, TikTok, and WhatsApp.</li> </ul><ul> <li>Develop and maintain brand tone of voice, maintaining any documentation related to tone of voice.</li> </ul><ul> <li>Produce copy for posts that is engaging, optimised for each platform and aligned to the brand's tone of voice.</li> </ul><ul> <li>Ideate and manage the publishing of content on the brand's WhatsApp channel, Stories across Instagram/TikTok &amp; any broadcast channels.</li> </ul><ul> <li>Daily monitoring of newsroom developments to gain a comprehensive understanding of global events and associated sensitivities, along with the effective use of channel metadata to enhance content optimisation.</li> </ul><ul> <li>Live community management of events and key releases, replying to fans in a way that is authentic and appropriate to the brand TOV (tone of voice).</li> </ul><ul> <li>Monitor performance of content using platform analytics and assisting with reporting, particularly for WhatsApp, Stories and broadcast channels in conjunction with the Partnerships Manager and Insights Analyst.</li> </ul><ul> <li>Social listening; monitoring conversation in relevant areas and engaging when appropriate and using social listening to guide content creation/distribution strategy.</li> </ul><ul> <li>Sentiment analysis and reporting around key releases of priority films/TV series and key beats, utilising our sentiment analysis tools, in conjunction with the Partnerships Manager and Insights Analyst.</li> </ul><ul> <li>Regularly reporting back to the Line Manager regarding top-performing posts, new opportunities, new and emerging platforms, trends or common discussions</li> </ul>WHAT YOU NEED TO SUCCEEDSkills matter, experience is useful, attitude is everything. <ul> <li>Knowledge of social media platforms YouTube, Instagram, TikTok, and WhatsApp) and an understanding of their tonal differences.</li> </ul><ul> <li>Excellent written English language skills with strong attention to detail and factual accuracy.</li> </ul><ul> <li>A genuine passion for Entertainment content, particularly film &amp; TV A knowledge and passion for building and managing communities in the digital space.</li> </ul><ul> <li>An understanding of platform analytics and reporting, particularly around sentiment.</li> </ul><ul> <li>Excellent communication skills, with a positive attitude Ability to work under pressure managing multiple tasks</li> </ul>LITTLE DOT, BIG IMPACT We're probably the biggest studio you didn't know was fuelling your favourite content. We've been one of the top dogs in the digital content space since 2013 (some would say, before its potential was even fully realised). We're proud to work with some of the hottest TV and movie studios, distributors, rights holders, sports federations and brands in the business. WE ARE COMMITTED We are committed to fostering a diverse, inclusive, and equitable workplace at Little Dot that reflects our diverse digital audiences and communities we work and live in. We are committed to ensuring every employee feels valued and empowered to contribute their unique perspectives. We welcome candidates of all backgrounds, experiences, and identities to apply to our vacancies, and we strive to create an environment where differences are celebrated, and everyone has equal opportunity to thrive. Learn more about us, our values and our commitments please visit our website <a href="http://www.littledotstudios.com" target="_blank">www.littledotstudios.com</a> for more information. Department Entertainment Role Community Manager Locations Shoreditch, London Remote status Hybrid Remote Employment type Full-time Job ID LDS36224 Working Hours Working full time (37.5 hours) on a 3 Month FTC Contract Type Contract

COMMUNITY MANAGER

Trusts and Foundations Manager ABOUT THEM Somebody goes missing in the UK every 90 seconds. Our client exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Their vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. They are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs them. They provide free, confidential support, help and advice by phone, email, text and live chat. They coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. They are an independent charity that relies on donations. THE IMPACT YOU WILL HAVE The generous support from charitable trusts and foundations, livery companies and lotteries helpt them to be a lifeline when someone disappears. The team raise vital funds - between £600k-£950k annually - with scope for further growth. As the Trusts and Foundations Manager, the funds you raise will enable us to be a lifeline. There for children and adults in crisis who are missing or thinking of leaving home, and families waiting desperately for news. The people we support continue to be hit hard by the cost of living crisis. Their Helpline staff have heard from people struggling with anxiety, debt and increased mental health challenges, who feel their only option is to disappear. Others are fleeing difficult situations at home or in care, such as abuse and exploitation. Are you ready to bring your passion, tenacity and experience of leading and delivering a trusts and foundations programme to ensure that missing people and their loved ones are supported and safeguarded? ABOUT YOU You will need to have experience of: • Securing large (£30,000 - £100,000+) grants and exceeding fundraising targets; • Leading and delivering a trusts and foundations programme; • High quality reporting to funders; • Managing people; You will also need: • Ability to generate quality output at speed and to deadline; • Knowledge of charity sector with sound understanding of trends made by trusts, foundations and emerging funding streams; • Excellent written and verbal communication skills for drafting compelling bids, cases for support, reports and briefings; • Please find attached detailed job description and person specification, a letter from the line manager and a summary of Missing People's Achievements 2024. WHY WORK FOR THEM? Would you like to work for a welcoming, caring organisation which really makes a difference to vulnerable people throughout the UK? They are a friendly and supportive place to work. Working for them means living their values. It's a place where people are encouraged to 'let fly' so you can 'make things happen'. They know you're more than just a job title, and 'be human' is an important value here. You will find plenty of scope for personal development including: getting involved in cross-charity projects; leadership development or volunteer supervision; training; e-learning; and hearing about the latest topics from some of their amazing partners They offer a range of enhanced family friendly benefits. They are happy to talk about flexible working in many of their roles. How to Apply Please include your CV and a Supporting Statement that demonstrates how you are a good fit for this role. Closing date: 11:59 on 10/02/2025 Interviews: 19 &amp; 20 February 2025 Location: South West London (Central Office is based in Mortlake - 12 mins from Clapham Junction and 23 mins from Waterloo) Job Type: Full time or part time, Choose from 28 - 35 hours per week. Flexible working considered. Contract Type: Permanent Salary: £40,000 per annum full time (35 hours per week) or pro rata part time (e.g. £32,000 actual if 28 hours per week) Benefits: 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* • Company pension contribution • Life insurance (3 x salary) * • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans* • Additional maternity pay and leave* • Additional paternity pay* • Additional sick pay* *available after probation period passed You may also have experience in the following: Trust Manager, Foundations Manager, Fundraiser, Fundraising, Charity, Not for Profit, Third Sector, Volunteer, Charities, Trusts and Foundations Fundraiser, Trusts and Foundations Coordinator, Trusts and Grants Manager etc. REF-219 310

Are you ready to make a real difference in the lives of vulnerable young people? Join us as a Housing Support Worker, where you'll support young women who are facing homelessness, helping them overcome challenges and build independent, fulfilling futures. What You'll Be Doing In our supported housing scheme in Newington Green, North London, you'll work closely with young people, offering guidance, encouragement, and practical support tailored to their needs. Your role will include: <ul> <li>Building trusting relationships with young people experiencing challenges like mental health issues, family breakdowns, or gang involvement.</li> <li>Supporting each individual through weekly progress meetings, helping them set and achieve their personal goals whilst working with their Social Worker attached to Independent Futures.</li> <li> Working hours are 16 per week, based on a fixed rota. You must be available to work any two days between Monday and Sunday each week. </li></ul>What You'll Bring <ul> <li>Literacy Skills: Confident in reading and writing for accurate record-keeping and communication.</li> <li>IT Proficiency: Skilled in using Microsoft Office applications such as Word, Excel, and Outlook.</li> <li>Understanding of Support Needs: Knowledge of housing support requirements for individuals with mental health issues, delivered through a flexible, outcome-focused, and person-centred approach.</li> <li>Thorough Welfare Benefits Knowledge: Up-to-date expertise on welfare benefits to effectively support young people.</li> <li>Exceptional Communication Skills: Capable of communicating clearly and compassionately at all levels, always mindful of the situation.</li> <li>Values That Shine Through: Kindness, empathy, positivity, energy, and enthusiasm.</li> <li>Calm and Assertive: Able to remain composed in challenging situations and handle conflicts with diplomacy and care.</li></ul>Why Join Us? We understand the challenges of this role, but seeing young people thrive and move toward independence is incredibly rewarding. You'll be part of a passionate, supportive team that shares your commitment to making a difference. An Enhanced DBS check is required for this role. Here just a few of the benefits for working at Peabody: <ul> <li>25 days' annual holiday, plus bank holidays</li> <li>two additional paid volunteering days each year </li> <li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li> <li>the opportunity to broaden your skills and enhance your professional development by undertaking an accredited qualification, supported by us.</li></ul>Ready to take the first step in changing young lives? Click 'Apply Now' to submit your CV along with a brief statement about why you're the perfect fit for this role. Don't forget, your personal statement on the application form is your chance to stand out! Use it to showcase your skills, experience, and passion, and tell us why you're the ideal candidate for this position. If you need to ask us anything else at all, feel free to drop an email to Julie-Ann O'Malley, Talent Specialist (Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a>). Interviews are due to take place week commencing the 10 February. You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.

Housing Support Worker (part time)

Job Title Neighbourhood Housing Lead Contract Type Permanent Hours Full time Persona Agile 1-2 days office/patch attendance required Patch Location North London - Edmonton Reporting Office West Ham Lane, Stratford, London, E15 4PH Salary £34,904 plus Essential Car User Allowance (if Criteria Met) Closing date for completed applications 6th February 2025 - 23:00 Interviews will be held on a date to be determined. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Role Profile - Neighbourhood Housing Lead.docx Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. Why choose L&amp;Q? We offer a competitive annual salary and staff benefits package. <ul> <li> Strong family-friendly policies </li> <li> Committed Learning &amp; Development</li> <li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li> <li>Excellent Pension Scheme - double contribution up to 6%</li> <li>Generous non-contributory life assurance</li> <li> An Employee Assistance Programme </li> <li> Employee discount/benefits portal</li> <li>Westfield Health Cash Plan</li> <li>Great places to work certified 2023-2024</li> <li>Best Workplaces for Women</li> </ul> As the Neighbourhood Housing Lead, you'll be responsible for the following: <ul> <li> Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li> <li> You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in.</li> <li>You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes.</li> </ul> The successful candidate should: <ul> <li> You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. </li> <li> You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents.</li> <li>You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.</li> <li>You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.</li> <li>Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.</li> <li>Have demonstrable experience in a similar role.</li> <li>Have a valid license and access to a car for work use.</li> <li>Have demonstrable experience having worked in a similar role with extensive housing experience including Antisocial Behaviour knowledge and experience. </li> </ul>Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&amp;Q. More information about L&amp;Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&amp;Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&amp;Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&amp;Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&amp;Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&amp;Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. #TJ

Neighbourhood Housing Lead - Edmonton - 6450

Job Introduction Passionate about helping vulnerable people and possessing housing management experience? We need you! Our Sheltered Accommodation housing delivers homes for the people aged 55 and over. Our residents include people with learning disabilities, physical disabilities and mental health needs as well as people who have experienced homelessness. We strive to ensure that, regardless of need, our residents can lead their lives at home with dignity, in safety and in control. What you'll do The Supported Housing Assistant (SHA) will assist the Supported Housing Officer (SHO) to deliver housing management, and being actively involved in organising activities for the residents. We know that having a safe, secure home is fundamental to everyone's wellbeing. Your role will often include working in partnership with other agencies and advocating for residents, as well as setting clear expectations with residents, so they consistently have the information and assistance to sustain their tenancies. How you'll do it You will be personally committed to delivering the highest quality housing management services. You will assist the SHO for ensuring that our homes are well-managed, with minimised voids, maximised income, and above all offer positive environments for our residents. This is a challenging and rewarding role. You will be adept at-risk management, have good judgement, strong interpersonal skills and a passion for excellent customer service. This role is part time , 20 hours per week and based in London Borough of Lambeth, and may involve covering other sites in South London. What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: <a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection Process To apply for this role, you will need to provide your CV and supporting statement. Please note a supporting statement is not a cover letter. You will need to address the behaviours and essential criteria listed on the role profile and provide examples of how you demonstrate these skills. Please see the Role Profile for further details. We are looking for examples of the following to be addressed in your statement: <ul><li>Experience of working in a similar setting, providing housing management for vulnerable or older individuals</li><li>How you have dealt with challenging situations for the benefit of a resident</li><li>Why you are the ideal candidate for this role</li><li>Experience of administrative work </li></ul>Step 1: If you are interested, please send your application now! Closing date 7 February 2025 Step 2: Successful candidates will be selected for an interview and to complete scenario written test via pen and paper. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:jobs@nhg.org.uk" target="_blank">jobs@nhg.org.uk</a>. Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Supported Housing Assistant

Job Description At Hearst UK, there's always more to the story. Join us as our new Community Director to start the next chapter in your career. We're the UK's leading premium publisher, and the people behind iconic media brands such as Cosmopolitan, Esquire, Elle, Harper's Bazaar and Country Living. We've created a working environment that encourages everyone to pull together. We never stop looking for brave new ideas. We'll always try to develop and improve, we trust each other to do our best, and we have fun as we build on our heritage to make history. ABOUT THE ROLE As our Community Director, you will be responsible for leading ELLE's membership effort from the editorial side, alongside ELLE's Editor-in-Chief, Deputy Editor, Daily Commissioning Director and Head of Social Media, creating compelling editorial moments that engage readers and subscribers across print, digital and events and integrating membership planning into its editorial flow. You will be developing and executing strategies that enhance community engagement across ELLE's membership programme, facilitate meaningful interactions, and cultivate a loyal and active community base Key Responsibilities: <ul> <li>Work alongside Editor-in-Chief to develop a comprehensive membership strategy aligned with the brand and objectives. Define community goals, target audience segments, and key performance indicators to measure success.</li> <li>To work alongside the Editor-in-Chief, Deputy Editor and department heads to use ELLE's journalistic output to build loyalty.</li> <li>Identify compelling and creative editorial approaches across ELLE's key content areas to keep members interested</li> <li>To work alongside Features Director and department heads to create, commission and/or write compelling journalistic editorials, projects and events to connect with readers. </li> <li>Commission or create articles and multimedia content that drive discussions, inspire participation, and showcase community members' achievements.</li> <li>To bridge the editorial team with its readers. </li> <li>Oversee and write ELLE's newsletters. </li> <li>Identify and implement initiatives to build and grow the community. Develop and execute outreach programs, events, and collaborations to attract new members and expand the community's reach.</li> <li>Monitor community engagement metrics, track member feedback, and analyse data to gain insights into community dynamics. Use data-driven insights to optimize community strategies, identify trends, and measure the impact of community initiatives.</li> <li>Identify and develop partnerships with relevant organisations, influencers, and brands to enhance community offerings, access exclusive opportunities, and increase community exposure.</li> <li>Interact with members digitally or at events</li> <li>Collaborate closely with cross-functional teams, to align community initiatives with broader organisational goals. Provide insights and feedback from the community to inform decision-making and improve the overall member experience.</li> <li>Be an ambassador of Hearst UK and its values. </li> <li>You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you from time to time.</li></ul>ABOUT YOU <ul> <li>Experience in community management or community-building roles, preferably within the publishing or media industry.</li> <li>Demonstrated success in growing and managing online communities and fostering engagement.</li> <li>Excellent communication and interpersonal skills, with the ability to connect with diverse audiences and build relationships.</li> <li>Strong understanding of online community platforms, social media, and digital engagement tools.</li> <li>Data-driven mindset with experience in community analytics and reporting.</li> <li>Experience in developing and implementing community strategies, including outreach, engagement, and content creation.</li> <li>Knowledge of community moderation best practices and the ability to handle conflicts and manage member interactions effectively.</li> <li>Creative thinking and ability to develop innovative community initiatives and programs.</li> <li>Passion for fostering connections, promoting inclusivity, and creating a sense of belonging within communities.</li> <li>Familiarity with emerging trends and technologies in community management and online engagement.</li></ul>WHAT WE OFFER At Hearst UK, you can choose from a huge range of perks and benefits that can help you learn well, work well and live well including: <ul> <li>25 days' holiday (with the option to buy up to 5 additional holiday days) - pro rated for part-time or fixed-term employees</li> <li>Hybrid working </li> <li>Discounted gym membership</li> <li>Healthcare cash plan</li> <li>Spend a charity day with your favourite good cause</li> <li>Life assurance and pension scheme</li> <li>Regular socials and more!</li></ul>There's more to your story than you imagine. And the next chapter begins right here. Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in - one that respects, protects, represents and uplifts the voices and opinions of all people. As a business, we recognise the significant benefits of creativity, collaboration and innovation that comes with diverse teams. Not only is diversifying the voices in our organization the right thing to do, but it also helps us to make powerful and exciting content that can be enjoyed by many more people. This is why we're working to build a sense of true belonging within our business and foster a culture in which everyone feels heard.

Housing Officer - Sheltered Accomodation (12 month fixed term contract) Location: London W9 Salary: £30,899 per annum Hours: 37 hours per week Closing Date: Tuesday 04 February 2025 Do you have experience in housing/tenancy management? If you do please keep reading. Your Role As a Housing Officer you will work within Ada Court, our sheltered housing scheme in Maida Vale. '&gt;Day to day you will find yourself overseeing building safety, managing tenancies including viewings, settling in new residents and sign ups and completing fire risk assessments. It's a role with many hats and you'll enjoy the variety the role brings and will happily use your previous experiences to gain great outcomes. You'll be part of resident's meetings and will be responsible for reporting both communal and resident's repair requirements. The role could also see you managing light anti-social behaviour issues, so being able to effectively communicate is a must. About You To be successful in this role you will have previous housing/tenancy management experience, ideally with a local authority or housing association. The following are considered essential: <ul> <li>Experience in tenancy management, including audits and signposting to other agencies for additional resident support</li> <li>Strong awareness of building health &amp; safety issues</li> <li> Ability to work independently, exercising good initiative and judgement. </li> <li>Great communication skills, you'll be a go to person so building rapport will be very important</li> <li>Awareness of safeguarding issues, proactively ensuring that people are kept safe, protected from harm.</li> <li>Excellent written, communication and IT skills</li> <li>Successful candidates will complete an Enhanced DBS check</li></ul>Who We Are Central &amp; Cecil Housing Trust as part of the Aster Group provides safe and affordable homes for people over 55 in London. Since 1926, we've helped our residents to enjoy vibrant, active and fulfilling lives. Today, C&amp;C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: "to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act". What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives</li></ul>If you consider this to be the right opportunity for you, apply as soon as possible with your most up to date CV. '&gt;Please note that we may consider applications as soon as we receive them, interviews will be held as soon as possible and we will make an offer immediately, if we find the right candidate. In role you will be known as a Service Officer. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands.

74 Jobs in Morden, UK