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Job description Full Time, Permanent Location: Move On Team Based at 100 Temple Street and working with households.The Housing Options Service is recruiting to pivotal roles in our service. We are redesigning and investing in our service to: - Increase our success in preventing homelessness. - End our use of hotels and shared temporary accommodation for families. - Improve move on from Temporary Accommodation. - Reduce our use of and spend on Temporary Accommodation. The Move On Team is a newly established Housing Options Team, including Move On Officers, Housing Support Register Co-ordinators, a Priority Move On Scheme function and a Team Leader, who will supervise your work and the development of the team. The cost of emergency and temporary accommodation is a significant financial challenge for the council. You will join us at a time of huge positive change as we redesign our Housing Options service. The Housing Support Register Co-ordinator ensures that we can nominate daily to much needed vacant accommodation in our commissioned high support services, services there to assist those in greatest need of high support accommodation, so that clients can move in on the same day. On a daily basis you will monitor vacancies in our support services. To do this, you will need to maintain and develop positive working relationships with a range of internal and external service providers. In particular, work closely with staff responsible for co-ordinating access to non-commissioned accommodation to ensure the most effective use of accommodation and support services for homeless clients Our daily working tool is the Housing Support Register, making best use of our Trusted Assessment to share key support needs to all our Housing Providers, if you have not used this before, please don't worry full training and insight will be part of your induction. If you are a strong communicator, with an understanding of homelessness and you can work at pace daily to ensure no-one is left without accommodation, this is a role you can excel in. As an authority we offer a generous leave allowance of 25 days pro rata. You will be able to work from home for the role, however we would like you spend some days in the office environment, certainly more days during your induction programme. Please do read the job description and person Specification attached, but most importantly do take time to look at our "Day in the life of a Housing Support Register Coordinator". The previous post holder has given a unique insight into their daily tasks. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. If you would like to discuss the role in greater detail please contact Fiona Beard, Senior HSR Co-ordinator, at <a href="mailto:fiona.beard@bristol.gov.uk" target="_blank">fiona.beard@bristol.gov.uk</a> , or Ruth Williams-Madden, Team Leader, at <a href="mailto:ruth.williams2@bristol.gov.uk" target="_blank">ruth.williams2@bristol.gov.uk</a> We would like to hear from you. At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. We particularly welcome applications from Young people and Black and racially minoritised candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.

Housing Support Register Co-ordinator

Job description *** This vacancy is only available to Caerphilly County Borough Council employees, including agency staff currently working at the Council. *** We are recruiting a Project Manager at Caerphilly County Borough Council. Working hours: 37 hours per week (Monday - Friday, 7.24 hours per day) Contract Type: Permanent, Full Time Location: Working hours can be split between home and office depending on specific task requirements. This is an exciting opportunity to join Team Caerphilly and provide support across the wider Development Team. We pay an attractive salary of £41,511 - £44,711 and offer access to training and development opportunities. We are seeking a Project Manager to support the Caerphilly Homes Construction Manager to oversee the project management and delivery of live construction projects including our flagship mixed tenure, low carbon development at Oakdale Place and a 45 apartment later living scheme in Risca. During 2025/26 we have a number of new exciting developments to bring forward and need a technically focused, expert project manager to assist. You will form part of a wider project team that includes a quantity surveyor and clerk of works together with a wider consultancy team involving a number of private sector partners. This role is critical to the successful delivery of the Council's ambition to deliver 1000 new homes by 2033. If you would like to be part of a high performing, passionate team that is committed to delivering outstanding low carbon, affordable homes we'd like to hear from you. For the role, we ask that you have: <ul> <li>A relevant Level 6 (Degree) qualification</li> <li>Knowledge of financial procedures and controls relating to project management and grant conditions.</li> <li>Demonstrable experience of managing contracts</li> <li>A Full UK Category B driving license and the use of a motor vehicle insured for business / work purposes to travel throughout the borough and beyond to attend meetings with consultants / developers and visit sites.</li> </ul>We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Mark Noakes on 01443 864340 or email <a href="mailto:noakesm@caerphilly.gov.uk" target="_blank">noakesm@caerphilly.gov.uk</a> Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English. We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006. If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.

Project Manager

The Vacancy Are you passionate about making a real difference in your community? Do you believe in building lasting relationships and empowering others to thrive? At Trivallis, our ambitious new tenant services strategy is transforming how we support our communities. As a Community Safety Officer, you'll be at the heart of this exciting journey, ensuring our services are built around people, not processes. Team around the tenant At Trivallis, we're committed to making each tenant feel supported by a team that works seamlessly together. With our "Team around the Tenant" approach, everyone involved in supporting our tenants-housing officers, support staff, and more-works collaboratively, focusing on the individual needs of each tenant. This means that instead of dealing with different departments separately, tenants experience a united team that listens, responds, and acts as one. It's a simpler, more personal way to provide the support that matters, ensuring tenants feel valued and empowered. The role As a Community Safety Officer, you'll be a specialist who supports the business by managing anti-social behaviour, domestic abuse, serious tenancy breaches and hate crime as part of your role. You will be based between the office and off site, and be expected to provide oversight, advice and support to staff engaged in the management of anti-social behaviour cases. You will also maintain a caseload and be responsible for the creation of legal documents, court files and to present cases at court. About you We're looking for someone who puts people first and embodies our values in every interaction; compassionate and proactive. You will have excellent communication skills and the ability to build strong relationships. You will have excellent knowledge of relevant legislation relating to the management of anti-social behaviour within a housing setting. You will have significant experience in a community safety or more complex enforcement role which requires multi-agency working. You will be able to use analytical and problem-solving skills to work on own initiative and manage own complex caseload with minimal supervision. You will have a good knowledge of safeguarding, victim centred and trauma informed practices and an awareness of adverse childhood experiences and complex needs. Please note a valid driving licence and access to a vehicle is required. Why join Trivallis? At Trivallis, we're more than just a landlord. We're redefining what it means to support our communities. Trustworthiness, kindness, progressiveness, and inclusivity are at the heart of our culture. Our goal is simple: to improve the wellbeing of our tenants and empower them to thrive. We offer more than just a job; we offer a career that makes a difference. You'll work alongside passionate colleagues, enjoy competitive benefits, and have the opportunity to grow in an environment that celebrates kindness and inclusivity. This is your chance to be part of a progressive team, driving positive change in the lives of those we serve. Together, we can build a brighter future for everyone. Some of the benefits you'll enjoy include: <ul> <li>A generous 30-day annual leave entitlement </li> <li>Generous Local Government Defined Pension scheme </li> <li>Health Shield Cash Back plan for you and your family </li> <li>Flexible working arrangements to help you achieve a healthy work-life balance </li> <li>A comprehensive learning and development programme with investment in your personal growth </li> <li>Opportunities to promote diversity and inclusivity across Trivallis </li></ul>How to Apply Ready to take on this exciting challenge? Apply today by visiting our careers page and submitting your application by 5th January 2025. We're looking forward to welcoming you to our team! Join us at Trivallis and be part of something special. Together, we can make a real difference in our communities. To learn more about this role, please do contact <a href="mailto:Peopleservices@trivallis.co.uk" target="_blank">Peopleservices@trivallis.co.uk</a>. We reserve the right to shortlist and interview as we go along, so don't delay in getting your application to us. Trivallis welcomes part time and job share applications. The Company The performance of our organisation is influenced by our people within it. Progressive growth, progressive ideas, progressive culture. Our recipe for success is demanding more of ourselves, stretching and striving to do things that haven't been done before but that truly improve the lives of our tenants within our communities. Are you looking for a career where you can make a real difference to the quality of people's lives and our services? We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families and communities. Over recent months we have developed ambitious plans to change and improve how we deliver services. These plans were developed by listening to residents, staff and partners and looking at how new technology can make our services more accessible and responsive to our customers. If you think you could be as excited as we are about the future, we would be delighted to hear from you. We are looking for highly motivated individuals who have a genuine passion and demonstrable experience of delivering quality services as well as transferable skills gained in the private or public sector. Benefits Annual Holiday Pension Scheme Competitive Salary Flexible Working Health Cash Back L&amp;D Benefits

Community Safety Officer

About The Service An exciting opportunity has arisen for committed individuals to work with the Housing Options service to help clients under threat of becoming homeless. The key objective will be to prevent homelessness and to support both individuals and families to secure accommodation. About the job - Working with private sector landlords and letting agents to build a network of working relationships. - To provide support to prevent customers becoming homeless, and help customers secure settled accommodation who are already living in temporary accommodation. - To find appropriate permanent accommodation for customers, with a focus on securing private rented accommodation. - To assess customers support needs in a holistic manner and refer to appropriate agencies. What We Are Looking For From You The post holders will need to have team working skills, the ability to produce innovative solutions and be forward thinking to help develop the service. The ability to liaise well with landlords and third party organisations to secure private sector accommodation will also be of benefit. The post holders will be required to provide excellent outcomes for vulnerable clients, and high quality customer service. Experience of homeless legislation and working with the public will be an advantage. You may be required to work until 19:00 hours to meet the demands of a very busy service. Additional information This post is temporary until 31st March 2025. Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body. This post is subject to Disclosure and Barring Service Enhanced checks. This vacancy is suitable for post share. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications. The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Julie Pengilley - Senior Move On &amp; Support Officer, on telephone number 02920570744. We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own. Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website : Important information you need read in order to complete your application:- Application Guidance Applying for jobs with us Behavioural Competency Framework Additional Information:- Employee Charter Recruitment of Ex-Offenders Privacy Notice Attachments<ul> <li> Job Description and Person Specification </li> </ul>

HOUSING OPTIONS OFFICER (HOUSING SUPPORT)

The Vacancy This role is based within Platfform's Supported Housing scheme within the Vale of Glamorgan. The scheme is provides tenancy related support to persons with complex and/or enduring mental health needs as evident either through their support history, because they are under the care of secondary mental health services, or both. The successful candidate will provide a range of social, emotional and practical support to people with mental health and associated problems impacting their ability to maintain a stable tenancy, through semi-independent living. The support will be expected to be within commissioner's guidelines i.e. the Supporting People Framework, and in line with Platfform's value base. The role holder will be expected to provide support and mentoring to Support Workers in the development of individual support plans (ISPs) and risk assessments (RAs), as well as take lead during crisis support. Compliance with and maintenance of all necessary administrative and reporting systems will be required. About Us We work with people experiencing challenges with their mental health, and with communities who want to create a greater sense of wellbeing in the places that they live. Through our projects, we work with thousands of people each year. We believe that long-lasting wellbeing comes about by understanding how lives can be shaped by traumatic experiences, identifying people's strengths and focussing on healing. We know we can't 'fix' people, but we can walk alongside people and help where we can on their journey. We try hard to make Platfform a great place to work, we live our values and mission in everything that we do. Our Benefits Generous annual leave starting at 26 days Health and wellbeing support including EAP Flexible / Agile working Enhanced family leave - includes carers leave, maternity, paternity and adoption Training and Development opportunities across Platfform 6.5 % employer contribution to the pension scheme with a minimum employee contribution Testimonials Chrissie Business Development Coordinator "My favourite thing about working at Platfform is the organisation culture and how staff are treated. I've worked with many organisations and it is the first time I work in an environment where everyone cares for each other and their own unique needs. I feel supported and I am allowed to be creative in my work." Luke Young People Service Manager My favourite thing about working for Platfform is being part of a family who cares so passionately to change the world as I do. Everyone is so supportive and welcoming which makes me proud to bring my true authentic self to work every day. Life is too short to do a job in which you don't make a difference and at Platfform you make a difference every single day!" Conor John Case Worker "I enjoy working for Platfform as it has provided me with lot of skills and helped me build a strong career path. With Platfform I am always learning and building my confidence to grow as a person. In my time at Platfform I have met great staff that have always provided great support and training, I also have great work opportunities and feel I can always build and grow."

Mental Health Supported Housing Case Worker

Job description Full Time, Fixed Term until March 2027 The Triage and Homelessness officer is a new fixed term position until March 2027. The role is based at the Bristol City Council Customer Service Point and the role will maintain a caseload of homeless applications from resettled refugees, undertaking their assessments to decide and fulfil the Authority's statutory responsibilities under homeless legislation. The role will be the public point of contact for people with No Recourse to Public Funds referred to Bristol City Council's Customer Service Point. The Triage and Homelessness officer will triage need, assess destitution responsibilities under Section 17 of the Children Act and provide emergency accommodation if appropriate. You will need experience of working in the field of housing and knowledge of housing advice and operation procedures relating to preventing homelessness and maintaining tenancies. You will need to demonstrate knowledge and commitment to equality, diversity and inclusion issues. Please note that this role is subject to an Standard DBS Check. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. It is Bristol City Council's practice to request references for candidates that have been offered a job. However, if you are applying for a job that requires a Disclosure and Barring Service check then we will request your references once you have been invited to an interview. For permanent Bristol City Council employees, this post will be a secondment. For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to. If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. For further information, please refer to the Job Description and Person Specification or alternatively, please contact Anne James <a href="mailto:anne.james@bristol.gov.uk" target="_blank">anne.james@bristol.gov.uk</a> At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Triage and Homelessness Officer

Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. More about your role As an Estate Officer you will promote a safe and secure living environment for our customers, in line with Health and Safety law and Living+ policies. This role does include some hands on tasks such as painting and decorating of communal areas and properties, low level repairs and maintenance and the arrangement of rubbish/ fly tipping to be removed. You will also assist in the management of our properties and its surrounding areas, carry out tenancy change visits and conduct thorough inspections of our properties. You will ensure any cleaning, grounds maintenance and other maintenance issues are dealt with promptly, liaising with relevant departments and our partner agencies. You will encourage a rapid response to vandalism, graffiti and litter ensuring these are reported to the relevant team or in some circumstances you will deal with these issues yourself. The role is an agile role however travel to our 12 sites around Bristol. The role is also part time 24 hours a week across 4 days. For more information please download our job profile available on our website. More about you Are you looking for a role that you can make a difference and be outdoors in the local community? Do you have experience working with people and developing them and their future? You will have experience working with people in a community based role and demonstrate a thorough understanding of their needs. You will work closely with all of our customers and internal staff therefore strong communication skills and a great attitude are essential for this role. You should have experience working within a busy role and you should have a proven ability to prioritise your work load and work under pressure. You must also have access to your own vehicle and hold a full driving license in order to be considered for this role. The benefits Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> <li>Pension with matched contributions up to 7%</li> <li>Excellent holiday package - 35 days annual leave with the option to buy or sell leave</li> <li>Cashback plan for healthcare costs - up to £500 saving per year</li> <li>A bonus scheme for all colleagues at 2%</li> <li>Training and development</li> <li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li> </ul>

Estate Officer

Job description Full Time, Fixed Term - 6 months Location: Bristol Youth MAPS, Nelson Street (Bristol City Centre) Fixed term, full time position for 6 months from start date. We will be happy to speak to external applicants about any permanent social work contracts that may be available in conjunction with starting in this role. Pay scale: BG11 - BG13 dependent upon experience / current Bristol Grade (£38,626 - £48,710) Are you passionate about making a difference to the lives of young people in Bristol? We are looking for a talented and motivated social worker (must be registered with Social Work England) to work within our Youth Homelessness Hub (youth maps) with young people aged 16-17 who are affected by or at risk of homelessness. This is an exciting opportunity to join a growing and developing service at a time when your passion and expertise can make a difference to how we shape services for young people. Within this role, you will work with an existing youth homelessness social worker to provide services and safe pathways for potentially homeless young people. The key aims of the role are: <ul> <li>To provide joint assessment (with housing advisors within the hub) for young people who are homeless or at risk of homelessness, at the earliest possible time.</li> <li>To work collaboratively with young people and their families to prevent homelessness wherever possible, using strengths based, solution focussed social work. This may include delivery of mediation, family stability plans and family network meetings to find stable and safe solutions for young people.</li> <li>To recommend young people for our youth housing pathway only when all safe options at home and within the network have been exhausted.</li> <li>To support young people to move into independence, under either part 7 (housing duties) or section 20 (as children in care to the local authority).</li> <li>To remain the allocated social worker for Children in Care due to homelessness until transfer to our 16+ Children in Care team.</li> <li>To deliver reunification planning and work for families, moving young people out of care / accommodation at the earliest possible time.</li> </ul>You will have an opportunity to practice innovative and creative social work with a small caseload of young people and their families, with a focus on prevention and reunification. You will be based within a multi-disciplinary team of housing advisors, social workers and third sector providers at a time when we are focussing resource on developing our services for young people affected by housing instability. We are looking for someone who has: <ul> <li>The skills to work collaboratively with families in crisis, de-escalating situations and finding safe solutions for young people.</li> <li>The skills and attitude to undertake responsive duty visits to families where youth homelessness is a risk.</li> <li>The ability to work with looked after young people until a minimum of first review.</li> <li>The desire to support young people through difficult transitions to adulthood, and to make a positive difference to their life chances.</li> </ul>If this sounds like you, please apply for the role via the application form link. This role is initially advertised as a six month fixed term role, with a hope that the role will become permanent within our team (please note, access to a permanent role would require re-application and competitive interview). If you are already employed as a social worker within Bristol City Council, you can apply for this role as a secondment from your substantive post. Information about this can be found on the source. External applicants will receive a fixed term six month contract, or we are happy to talk to you about permanent social work roles within Children's Services that could offer a permanent contract in conjunction with this fixed term role. Please note that this role is subject to an Enhanced DBS Check. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. It is Bristol City Council's practice to request references for candidates that have been offered a job. However, if you are applying for a job that requires a Disclosure and Barring Service check then we will request your references once you have been invited to an interview. For permanent Bristol City Council employees, this post will be a secondment. For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to. If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. Should you wish to discuss this role further, please contact Sophie Gowans (Senior Project lead for Youth Housing and Homelessness) - <a href="mailto:Sophie.gowans@bristol.gov.uk" target="_blank">Sophie.gowans@bristol.gov.uk</a> . Please provide a contact phone number in your email. To accommodate Christmas leave, the vacancy will close at the later time of the 1 st January 2025, shortlisting will take place on 2 nd / 3 rd January 2025 with interviews planned for the week of the 14 th January. At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Social Worker - Youth Homelessness

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join our team at our Cabot Court development based in Longwell Green, Bristol. Built in 2011, Cabot Court is a Retirement Living development that consists of 29 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 25 hours per week - Monday to Friday. Hourly rate: £17,908.61 per annum Contract Type: Permanent Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Services, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Why join? McCarthy Stone has been officially recognised as a great place to work! This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference to the lives of older people. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

About The Service The Housing Options Service provides advice and assistance to those who are homeless or facing homelessness in the City. About the job The post is part of the Frontline Team, and the post holder will carry out legal assessments and provide advice and assistance to clients who present to the Service as either homeless or at risk of becoming homeless, in discharge of the Council's corporate duty. Homeless Assessment Officers undertake homeless assessments and make legal decisions of the duties owed to clients presenting to the service. The key objective will be to prevent homelessness, and the post holders will be required to produce innovative solutions to help clients either to remain in their homes, or to help them find alternative accommodation. What We Are Looking For From You The post holder will have the ability to work under pressure in what can be a busy environment. The post holder will have excellent team working skills, the ability to prioritise workloads and be able to work in a person-centred, holistic way. The post holder will need to have the skills to interpret and apply homeless legislation, team-working skills, the ability to produce innovative solutions and be forward thinking to help develop the service. The post holder will be required to provide excellent outcomes for vulnerable clients, and high quality customer service. Experience of homeless legislation and working with the public will be an advantage. Additional information This post is temporary until 31/03/2025. Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body. This vacancy is suitable for post share. This post is subject to Disclosure and Barring Service Standard checks. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications. If you have any concerns around your ability to participate in a virtual interview or for an informal conversation about the post please contact Denise Wheten, Homeless Assessment Manager on 029 20 570690/07791323266. We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own. Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website : Important information you need read in order to complete your application:-<ul> <li> Application Guidance </li> <li> Applying for jobs with us </li> <li> Behavioural Competency Framework </li> </ul>Additional Information:-<ul> <li> Employee Charter </li> <li> Recruitment of Ex-Offenders </li> <li> Privacy Notice </li> </ul>Attachments<ul> <li> Job Description / Person Specification </li> </ul>

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