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Overview Seeking a Residential Housing Support Recovery Worker Be a part of something life-changing. At Change Grow Live, we believe everyone deserves the opportunity to change their direction, grow as individuals, and live life to its full potential. We're a charity that puts people first-whether that's the individuals we support or our incredible colleagues. We're currently looking for a compassionate and organised Residential Housing Support Recovery Worker to join our Kent Recovery Houses team. These recovery-focused homes provide structured accommodation and person-centred support for adults who are abstinent from drugs and alcohol and committed to their ongoing recovery. As a key member of the team, you'll support residents in building independence, maintaining abstinence, and preparing to move on to longer-term housing. You'll also help manage the practical elements of supported housing-from tenancy agreements and rent accounts to health and safety and maintenance. This role is ideal for someone with a background in supported housing or recovery services, who is ready to bring their skills, empathy, and energy to a team that's transforming lives every day. Full Time Hours: 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 (Dependent on experience, pro rata for part time hours). *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: This is a varied and rewarding role where no two days are the same. You'll be working closely with residents to support their recovery and promote independent living in a safe, stable environment. You'll provide person-centred keywork support while also managing tenancy agreements, rent accounts, and coordinating housing benefit applications. You'll also: <ul><li>Carry out regular health &amp; safety and property checks</li><li>Liaise with maintenance teams and external housing bodies</li><li>Support residents in accessing move-on housing and community resources</li><li>Work as part of a passionate team who are driven by compassion and hope</li></ul>This role is based across our Folkestone and Canterbury projects. About you: You'll be someone who is committed to empowering people on their recovery journeys and confident working in a structured housing environment. You'll bring both compassion and practicality, with a strong understanding of housing legislation, welfare benefits, and health &amp; safety compliance. We're especially looking for people who have: <ul><li>Experience in supported accommodation, housing management, or social housing</li><li>Knowledge of tenancy agreements and rent arrears processes</li><li>A flexible approach and strong team ethic</li><li>Experience in substance misuse, social care, or recovery work (desirable)</li><li>The ability to travel between Folkestone and Canterbury as needed</li></ul>What you'll get from us: <ul><li>25 days holiday (+ bank holidays), increasing with service</li><li>Paid 'Wellness Hour' every week</li><li>Access to our Employee Assistance Programme and Wellness Hub</li><li>Training and career development opportunities</li><li>Discounts for shopping, cinema, holidays and more</li><li>A friendly and supportive workplace where your voice matters</li><li>Refer a Friend scheme</li></ul>Join a team that helps people rebuild their lives. We're proud to be a values-led organisation and an inclusive employer. We actively welcome applicants from all backgrounds, cultures, identities, and lived experiences. If you're passionate about making a difference and committed to creating safe, inclusive spaces where people can thrive, we'd love to hear from you. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Interviews will be held either on 23rd or 24th Spetember 2025 Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 23/9/2025 Closing Date 12/9/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Aimee Srudwick | <a href="mailto:Aimee.Strudwick@cgl.org.uk" target="_blank">Aimee.Strudwick@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Worker - Housing Support

Operations Manager - Care &amp; Supported Housing Hertfordshire - £43,446 per annum - Permanent/Full Time (37.5 hours per week) Make a Difference Every Day Are you passionate about empowering young people to thrive? At Hightown Housing Association, we believe every young person deserves the opportunity to live independently, safely, and with dignity. We are seeking a dedicated Operations Manager to lead our Young People services and Separated Migrant Children (SMC) schemes across Hertfordshire. This is a unique opportunity to shape services that support young people facing complex challenges - whether transitioning out of care, experiencing homelessness, or needing tailored support to build life skills and resilience. What You Will Lead On <ul><li>High-quality, strengths-based support that promotes independence, safety, and personal growth.</li><li>Compliance with key legalisation and frameworks including Ofsted Supported Accommodation (England) Regulations 2023, Children Act 1989 &amp; 2004, Care Act 2014.</li><li>Service development and transformation to meet evolving needs and commissioning priorities.</li><li>Recruitment, supervision, and development of passionate, trauma-informed staff teams.</li><li>Strategic partnerships with commissioners, social workers, and external agencies.</li><li>Performance monitoring, audits, and continuous improvement.</li><li>Registering as the Ofsted Registered Service Manager for your area</li></ul>What You Will Bring <ul><li>Proven leadership in young people's services, care, or supported housing.</li><li>Strong understanding of safeguarding, trauma-informed practice, and risk management.</li><li>Experience managing complex services and driving operational excellence.</li><li>A collaborative, compassionate approach to team and service development.</li><li>Excellent communication, problem-solving, and stakeholder engagement skills.</li></ul>Why Hightown? <ul><li>Be part of a values-driven organisation that puts people first.</li><li>Lead services that truly change lives.</li><li>Enjoy a supportive culture of learning, reflection, and innovation.</li><li>Competitive salary and benefits package.</li><li>Opportunities to shape the future of care and supported housing.</li></ul> Make a Real Impact This is more than a management role - it's a chance to shape services that change lives. You will work closely with commissioners, social workers, and external partners to ensure our Young People and SMC services are responsive, compassionate, and effective. The Benefits: <ul><li> £43,446 per annum for a 37.5-hour week </li><li> 33 days annual leave (including bank holidays), rising to 35 with service </li><li> Monthly attendance bonus and annual performance bonus </li><li> Workplace pension and life assurance (3x salary) </li><li> Refer-a-friend scheme (£130 bonus) </li><li> Ongoing professional development and support </li></ul>If you share our values, we would love you to work for us. Please note due to the nature of the services we run and the need to respond to business requirements, you may be required to work with different cohorts and/or within different geographical patch areas during your employment. The organisation reserves the right to make such changes in order to meet operational and service delivery needs. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory disclosure from the Disclosure and Barring Service, together with any other relevant recruitment

Operations Manager

We are The Housing Network (THN), a private Limited Company with a purpose. We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives. Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference. We are a team that is absolutely committed to innovate, excel and be dependable in all that we do. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business. Role Overview - What is it? To lead one of our local teams in the delivery of various supported housing services, including our new Active Opportunity Pathway (AOP) for those experiencing multiple disadvantage / severe multiple disadvantage and/or temporary accommodation for individuals or families. You will be an experienced supported housing professional who is familiar with leading, supporting and managing teams (in a hands-on way) to help those experiencing multiple disadvantage or severe multiple disadvantage to overcome barriers to achieving greater independence. You will have an in-depth knowledge of best-practice and current thinking when working with vulnerable people or families facing homelessness, who require support with mental-health, substance misuse, a history of offending and other needs. Using your knowledge and skills to help us create one of the most effective outcomes-focused services in the sector, adhering to the Making Every Adult Matter principles (MEAM). You will be familiar with and have experience of effectively supporting teams to work in a strength-based and trauma informed way. Taking personal pride and ownership in supporting your team (and the wider department / organisation) develop those approaches in support of helping residents achieve outcomes far beyond their expectations. You will have worked in an accommodation-based setting, with significant experience of providing intensive housing management, and tenancy management tasks. Drawing on your knowledge of safeguarding, housing benefit, Universal Credit and mental health, drug and alcohol specialist interventions to support your team to perform at the highest level, meeting and exceeding the expectations of internal and external stakeholders. This is a new role in a specialist team and not one which will see you stepping too far back from those who we support. So you will not only be managing the team who are supporting those experiencing homelessness and multiple disadvantage, but also supporting a small complex caseload yourself. You will be joining us at a very exciting time as we pursue significant growth across our services to develop accommodations options integrated with support, giving you a unique opportunity to use your knowledge and experience to help shape an amazing service for the future. To act as an ambassador for The Housing Network, to promote its mission and values. Being respectful and kind is at the heart of everything that we do. Main Duties - What needs to be done? Staff Management Elements: <ul><li>Actively support your team to deliver a high quality and the most effective and efficient service possible, ensuring they place our residents at the heart of all that they do as they help them achieve sector-leading outcomes.</li><li>Provide a positive role model to your team as you support and motivate them to develop and progress in their role.</li><li>Manage and administer an effective high-performance culture through regular 1:1s, objective setting and appraisals, providing additional support where necessary to overcome challenges and barriers.</li><li>Support your team to seek out opportunities for knowledge development and skill improvement, reviewing its relevance against organisational policies and budgets.</li><li>Participate in the 'Managers On Call' rota to ensure that a point of escalation is available to your team in the event of a serious incident, out of hours.</li><li>Lead on the accurate and effective management of relevant budgets and performance to ensure optimum performance against organisational objectives.</li><li>Fulfil all mandatory line management responsibilities (e.g. annual leave and sickness management), providing strong leadership throughout the entire employee life-cycle in accordance with the organisation's People policies.</li><li>Provide a safe space for reflective practice.</li><li>Create a positive culture of inclusion where your team feel able to engage and offer constructive challenge and feedback.</li><li>Lead on ensuring all aspects of service and property compliance and H&amp;S are maintained at appropriate levels at all times, escalating concerns without delay to senior management.</li><li>Lead on the monitoring and delivery of all relevant contract performance elements, supporting your team to proactively engage with the meeting (and exceeding) of those measures.</li><li>Maintain oversight across all safeguarding matters for the service, leading on engagement with external stakeholders and multi-disciplinary teams, attending case review meetings where appropriate.</li></ul>Support Elements: <ul><li>Ensure you and your team employ a strength-based and trauma-informed approach to building trusting relationships with residents, using that to help create accurate, realistic and meaningful (outcome focused) support plans.</li><li>Use your knowledge and experience of working with people experiencing homelessness and multiple-disadvantage to support your team in identifying and capturing risks, to help design mitigation strategies and inform coping mechanisms.</li><li>Support and challenge your team to engage pro-actively and effectively with residents to help them identify barriers which are preventing them gaining greater levels of independence.</li><li>Uphold the highest levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community. Working within local frameworks to ensure policies and reporting mechanisms are applied correctly.</li><li>Ensure all team members are up to date with training in line with the organisation governance framework and related policies</li><li>Quality assure accurate records maintained by the team of all support engagements, support plans, risk assessments and other support pathway elements, using them to support appropriate partnership working with local partner agencies.</li><li>Champion the principles of trauma-informed engagement and support across the service and wider organisation, helping colleagues develop their skills and communication approaches to support the achievement of outcomes.</li><li>Encourage the team to take time to engage pro-actively with all residents in the scheme, using the less formal engagements to help deepen the understanding and effectiveness of support plans and achievement of outcomes.</li><li>Work with senior leaders to engage pro-actively with local multi-disciplinary health and housing teams and network groups, seeking to maximise outcomes for individuals and build added-value into the service as a whole.</li><li>Ensure all types of engagement with residents either individually or in group sessions, is recorded all in THN's digital support system.</li><li>Oversee all caseload held by the team (support plans / risk assessments) , ensuring that all residents receive and engage with appropriate amounts and types of support suitable for their needs.</li><li>Work in a non-risk averse and non-judgemental way, helping residents understand the negative impact of their behaviours, then providing harm reduction information and advice where necessary.</li><li>Act as a positive role model for residents and the team, using a strength-based approach to helping them set realistic (but aspirational) goals, prompting, encouraging and motivating them to make them a reality.</li></ul>Intensive Housing Management: <ul><li>Work with colleagues at service and organisational level to ensure maximum levels of service utilisation and efficiency, including the processing and review of referrals in a non-risk averse and balanced community way.</li><li>Lead on the process of referral management, support / needs / risk assessment, and recording of all relevant findings accurately in THN's digital support management system at the first point of resident contact.</li><li>Ensure that the team supports residents to understand and complete all necessary tenancy documentation and service entry requirements, recording them as required in THN's various housing management systems.</li><li>Support the team to take ownership of any rent management matters for residents, helping them to understand the importance of appropriate money management and to take necessary action to avoid arears, which will involve administration of housing benefit claims.</li><li>Support the team with welfare benefit queries and money management skills to maximise rental income,</li><li>Ensure regular accommodation inspections are completed, encouraging the team to use this opportunity to help residents develop further independent living skills (e.g. reporting of repairs) whilst ensuring all necessary compliance and Health and Safety requirements are met.</li></ul>General Elements: <ul><li>Proactively engage in the wider supported housing / homelessness pathway network within the service area, balancing workload / time to ensure engagement is manageable and effective.</li><li>Accurately prepare KPI / performance reports and data in line with commissioning agreements, using that data to inform contract monitoring processes.</li><li>Engage within all relevant organisational KPI / performance management processes, preparing and presenting data and reports as required.</li><li>Maintain all aspects of operational performance at the highest levels, working in a timely / innovative way to address any issues of underperformance.</li></ul>Relationships - Who will I be working / engaging with? <ul><li>Internal - Other AOP service colleagues (e.g., concierge, support workers) / Maintenance and Facilities Teams / Head of Service and Senior Leadership Team / Residents.</li><li>External - Local Authority Commissioners and Housing Officers / Third Sector Partners / Statutory Partners (e.g., Police and Probation) / Housing Benefit Officers / DWP and Employment Partners etc.</li></ul>Competencies - Who with and your skill level? <ul><li>Experience of leading a team in a supporting people setting</li><li>Extensive and demonstratable knowledge and experience of working with people (including families) experiencing homelessness and multiple disadvantage such as mental health, drug and alcohol</li><li>Extensive and demonstratable experience of working in an accommodation-based service, with specific reference to effective rent management, housing benefit and accessing positive move-on options.</li><li>Proven abilities to work in a strength-based and trauma-informed way for the benefit of individuals and families, helping them to achieve a level of positive housing, health and wellbeing outcomes beyond their expectations.</li><li>Experience of quality assurance in relation to completing and managing accurate support plans and risk assessments, which inform design and implementation of engaging and impactful support activities for Families and singe people.</li><li>Extensive and demonstratable knowledge and experience of maintaining the highest standards of safeguarding for vulnerable people.</li><li>Comfortable and familiar with working in a non-risk averse way.</li><li>Knowledge and experience of best-practise and current approaches (e.g. adverse childhood experiences) to deliver effective intervention and therapeutic engagements for people with mental health and drug and alcohol support needs.</li><li>Highly developed ICT skills and familiarity with digital support management systems, and personal abilities and focus on maintaining accuracy at all times.</li><li>Excellent written / verbal communications skills, with the confidence to engage with external partners and stakeholders for the benefit of residents, the service and organisation as a whole.</li></ul>General and Additional <ul><li>The responsibilities contained within this job description are indicative, but not exhaustive. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder.</li><li>The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post.</li><li>The post holder shall comply with the organisation's policies and procedures, ensuring appropriate actions and reporting protocols are followed at all times.</li><li>The post holder shall attend regular staff or other related meetings, contributing positively where appropriate and relevant.</li><li>Extensive travel across the UK will be required from time to time to support the delivery of role requirements, with you holding a full UK driving licence and access to private vehicle for business use when required.</li><li>An Enhanced Disclosure is required for this position.</li></ul>We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024&gt;29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind. The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce. We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents. All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

Supported Housing Manager

The ExtraCare Charitable Trust are recruiting for a part-time Housing Support Assistant on a permanent contract to join our supportive team, based at our Longbridge Retirement Village in Birmingham. This is a fantastic opportunity for someone who is experienced in providing Housing Support and would like to further their career as well as supporting older people to live as independently as they can and understand the challenges older people face? We would like to hear from you if you would like to join our friendly team at Longbridge Retirement Village. Our benefits include <ul> <li>33 Days Annual Leave (FTE) Pro Rata for Part Time</li> <li>Buy And Sell Holiday</li> <li>Free Life Insurance</li> <li>Cycle2work Scheme</li> <li>Attendance Reward</li> <li>Free Use of Onsite Gym,</li> <li>Up to 9% employer pension contribution (5% employee)</li> <li>Blue Light Card discounts</li> <li>Enhanced Maternity &amp; Paternity allowance</li></ul>Role Details <ul> <li>Role: Housing Support Assistant</li> <li>Hours: 16hrs</li> <li>Contract: Permanent - Part-Time</li> <li>Salary: £10,887</li> <li>Location: Longbridge Retirement Village, Birmingham, B45 8TD</li></ul>What will you do as our Housing Support Assistant? <ul> <li>Showing potential residents around the village/apartments.</li> <li>Helping to settle in residents to their new home.</li> <li>Responding to tenancy or lease issues that may arise.</li> <li>Ensure that residents' wellbeing is monitored daily.</li> <li>Ensure that residents thrive within a retirement setting.</li> <li>You will regular carry out resident visits and be involved in community meetings.</li> <li>Work collaboratively with other teams to ensure resident needs are met.</li></ul>Our ideal Housing Support Assistant will be: <ul> <li>Previous experience of working in ideally a housing related or support services providing advice &amp; guidance and excellent customer service.</li> <li>Engaging, positive personality</li> <li>Empathetic, friendly, and able to build relationships with residents who will have varying needs.</li> <li>Solution focussed with a creative outlook to resolve issues.</li> <li>Able to work under pressure calmly and prioritise your work.</li></ul>ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community. Do not miss out! Click 'apply' now to make a difference to the lives of older people as our Housing Support Assistant. Thispost will be subject to two satisfactory references, medical clearance and Home Office right to work clearance. ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all including making reasonable adjustments to support candidates throughout the recruitment process. ExtraCare reserve the right to close this job advertisement early.

Housing Support Assistant

We are looking for a proactive and customer-focused Housing Options Officer to join our team, delivering frontline, customer focused service to residents in housing need. Your responsibilities will include receiving and assessing housing applications, managing the Council's Housing Register through the Hertsmere Homes Choice Based Lettings (CBL) scheme, and verifying shortlisted applications for nomination to housing associations and the private rented sector. You will handle enquiries from people approaching the Council for housing advice, providing initial support and where appropriate, referring clients to the Homelessness Prevention Team for ongoing casework. This is a varied and rewarding role that requires excellent communication skills, attention to detail, and a strong commitment to helping residents access safe and suitable housing solutions. The right candidate will have at least 5 GCSEs (including English and Maths) and experience of working in a customer-facing role where you have provided clear advice both in person and in writing. You will bring strong problem-solving and negotiation skills, the ability to analyse and present information effectively, and a good general knowledge of housing issues such as allocations, homelessness, and housing advice. Excellent communication, IT proficiency, and the ability to work both independently and as part of a team are essential. A driving licence, access to a vehicle, and the ability to work occasionally outside of office hours are also required. The post is offered on a permanent full time basis (36 hours per week). Benefits include: <ul><li>27 - 32 days annual leave (depending on length of Local Gvt Service) - plus all bank holidays</li><li>Local government pension scheme</li><li>Flexi-Leave (opportunity to accrue up to two days per month additional leave)</li><li>Free gym membership</li><li>Cycle schemes (Cycle to Work Scheme and free Beryl Bike rides for staff)</li><li>Free wellbeing benefits (such as lunchtime yoga, flu jabs, health MOT)</li><li>Employee Assistance Programme</li></ul>The Council operates a hybrid working system where employees may work up to three days per week from home. Closing date: Tuesday 9th September No Agencies - Direct Applications Only How to apply Please apply online via the link provided. Please note, we do not accept CV's submitted without a fully completed online application form. Further information on this vacancy <ul> <li>Housing Options Officer - Job Description</li> </ul>

Housing Options Officer

Vacancy Name Recovery Coordinator Vacancy No VN5449 Employment Type Permanent Hours Per Week 37.00 Work Pattern Includes weekends &amp; evenings Location Peterlee Health Centre, Peterlee, SR8 1AD Location Region County Durham Location City Peterlee Location Postal Code SR8 1AD Interview Date 10 Oct 2025 Job Details Recovery Co-ordinator Location: Peterlee/ Horden Working week: Monday-Friday 9:00am-5:00pm, includes evenings and Saturday 9am - 12pm on a rota'd basis. When you choose to join us, you're choosing more than just a job.... you're choosing to make a difference" We have an exciting opportunity for 3x Recovery Coordinators to join County Durham Drug and Alcohol Recovery Service as a Recovery Coordinator working in The centre for change, based in either Horden or Peterlee. The County Durham service has recently been rated 'Outstanding' by the CQC and is a great place to work. The service supports adults across County Durham with drug and alcohol issues. The successful post holder will match our organisational ambition and commitment to provide the highest standards of service delivery across County Durham, engaging with local communities and supporting their priorities. Key Duties:<ul><li>Manage an adult caseload of clients with drug and alcohol issues, reviewing on-going care and treatment and liaising closely with a full range of workers and skills within the multi-agency team, including family members and significant others.</li><li>Devising, implementing, and reviewing ongoing recovery and treatment plans.</li><li>Facilitate and promote individuals' progression from initial engagement, through structured treatment, to self-sustained recovery.</li><li>Reduce drug or alcohol-related harm to individuals and the wider community.</li><li>Working collaboratively with key partners and colleagues to achieve the best health and well-being outcomes for individuals.</li><li>Support with evening and weekend clinics when needed.</li></ul>To view the full job description please click on the link. About you... You will have a passion for making a difference and fair chances for all should be at the core of everything you do. You will have an understanding of and ability to implement interventions, including brief interventions MI, PSIs, CBT and ITEP, experience of delivering 1-2-1 therapeutic interventions. Who are we... Waythrough is one of England's most successful home-grown charities. We provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK. We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in our service users and their ability to make positive changes when they don't always believe in themselves. We are incredibly proud of the work that we do to help address health inequalities in England. Every five minutes, an individual accesses one of our services, and we have supported over 90,000 people across all our services last year. Check out our impact report here to read more about the important work that we have done. What can Waythrough offer you...🏖Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service)📅Annual leave purchase scheme💰Enhanced occupational sick pay %Enhanced employer contribution to your workplace pension👪Death in service benefitFree Will writing👓Eyecare vouchers🛍Blue light card discount💡Fantastic learning and development opportunities, including free training courses🏠Work-life balance- flexible working and family friendly policies🏃 Happy, Healthy You! - our wellbeing offers for our workforce🤝Employee Assist Programme and Waythrough Support Networks Waythrough is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Vacancy Salary Range £24,500-£30,790 DBS Requirement Enhanced Adult Barred Does role require Police/Prison vetting? Not Applicable Driving licence required for role? Yes Applications Close Date 28 Sep 2025

Recovery Coordinator

We are looking for a Community Manager to join our Community team in London. This will be an initial 3 month full time contract (FTC) with potential to be extended or become permanent. The 1000heads Community team is a proud, powerful collective of Social Media obsessives, driven by the desire to deliver kick-ass editorial + social conversation to some of the world's most impressive brands. You will work closely with a whole host of departmental specialists, from Insights, to Design, to Strategy to deliver transformational social-first work for our clients. From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients - everything we do is delivered with a belief that fans of a brand brought together, as a community, can become an unstoppable force. To be part of the community team, you must be a social platform obsessive, a curious copywriter and a publishing platform junkie. If TikTok gives you thrills and carefully curated Instagram feeds leave you visibly electric, this is the team for you. Role <ul> <li>Creative copywriting which flexes for all things social and then seeing that content through to its live home, through publishing across social channels</li> <li>Stimulating and sustaining conversations and relationships with a brand's audience through on-the-pulse community management</li> <li>Managing the day-to-day delivery of editorial calendars and creative campaigns</li> <li>Working directly with our creative studio to ideate and brief on engaging content to charge our organic social-first activations</li> <li>Building strong relationships with clients and identifying business development opportunities</li> <li>Offering strategic thinking, creative spark, and commercial understanding to develop plans</li> <li>Researching the latest social tools, platforms and trends - and working to ensure that we are the first to innovate and experiment</li> <li>Delivering reports, performance tracking &amp; trend analysis to clients</li> <li>Remaining culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across the industry and tech-space</li> <li>Feeding into campaign planning and responses in a strategic and activation capacity</li> </ul>Requirements <ul> <li>Previous experience working with brands that require an element of translating research into compelling editorial a strong advantage</li> <li>An impressive understanding of social media and the value it can offer our brands</li> <li>Excellent written and verbal communication skills, you should speak the language of the internet</li> <li>An eye for creative content: both written and visual and know the nuances of social media formats; if you know your Reels from your TikTok, this job is for you</li> <li>Excellent organisational, time management &amp; people management skills</li> <li>The ability to work under pressure whilst keeping an eye on the finer details</li> <li>Proficiency in using a wide variety of social platforms and tools that are used to drive efficiency within the accounts we work</li> <li>The ability to think:</li> <li>Creatively (capable of thinking differently and disruptively)</li> <li>Strategically (able to analyse situations and see the big picture)</li> <li>Intelligently (critical think that identifies gaps and fills them)</li> </ul>About 1000heads 1000heads is a Social Transformation company. We combine expertise in data &amp; analytics, strategy, technology and creativity to help the world's best businesses build Social Age brands. 1000heads delivers social-first insight, consultancy, and creative services to clients around the world including The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations. We have offices around the world in London, Berlin, New York, LA, Miami, Sydney and Melbourne. 1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job. For more information on 1000heads, visit <a href="http://www.1000heads.com" target="_blank">www.1000heads.com</a> Benefits <ul> <li>Additional holiday day for each year of service, up to 27 days</li> <li>Additional festive shutdown period between Christmas and New Years period</li> <li>Subsidised gym membership</li> <li>Private Medical Cover</li> <li>Company Pension Scheme</li> <li>Personal development fund</li> <li>Cycle to work scheme</li> <li>Regular company socials/away days, free Monday breakfasts and Friday drinks</li> <li>Flexible working, hybrid 1-2 days per week </li> <li>Plus other cool perks</li> </ul>

Community Manager

Housing Management Coordinator Exeter - Northgate Court Project Permanent, full time (37.5 hpw) Pay £13.21 per hour (£25,838 per annum) and great benefits including Health Cash Plan Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Exeter. As our Housing and Property Management Coordinator, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Typical day as a Housing Management Coordinator <ul><li> As our Housing Management Coordinator at Northgate Court no two days will be the same, from booking planned works, dealing with emergency property issues, or being a sounding board for our amazing customers to talk about issues in their lives. </li><li> Our customers come from a range of backgrounds, all customers are over 18 and have experienced homelessness. </li><li> Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their licence agreements. </li><li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li><li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li><li> Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void within set timescales. </li><li> Ensuring we are health and safety compliant and that maintenance standards are met. </li></ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for the Top Ten Great Place to Work in the UK! You bring <ul><li> Experience in managing a housing management caseload and overseeing landlord and housing management duties. </li><li> Know-how of re-letting of rooms or units, collecting rents, and taking formal legal action when needed. </li><li> Able to work within a small team of three Housing Management Coordinators, offering guidance and support to your colleagues and customers. </li><li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li><li> A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative. </li><li> Confident working collaboratively with colleagues in other parts of the business as well as with external partners </li></ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team You will join our newly formed ETAAS team supporting customers rebuild their lives after periods of street homelessness or a breakdown in current accommodation, alongside Tracey and our amazing concierge and support team. Calvin is our service manager, who joined Homegroup as a Night Support Coordinator and now is managing the service as part of our Grow Our Own initiative. He is passionate that with the right support and guidance we can ensure the most vulnerable people in society can receive person centred support. Job details <ul><li> Four week rolling rota to include working one in every three weekends, working. 11.5 hrs shifts, 3-4 days per week </li><li> Based at our services in Exeter (across two City Centre locations) </li><li> Passionate about supporting customers who need a helping hand to rebuild their lives. </li><li> Focus on Health and Safety compliance, keeping both services complaint with Homegroup and National/Local legislation. </li><li> Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups, </li><li> You'll need an Enhanced DBS check done and we pay for that. </li></ul>A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work! What's in it for you? <ul><li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, and time off for volunteering too! </li><li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li><li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li><li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li><li> Colleagues really matter to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li><li> Learn more about our benefits on our website. </li></ul>Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

Supported Housing Concierge North Shields Permanent, Full Time (37.5 hpw) Earn £12.60 per hour (Salary £24,638 p.a.) Great benefits including 34 days leave and a Health Cash Plan! Home, a place where you belong Join Home Group at Railway Terrace as our Housing Concierge and enjoy stability, great training and clear opportunities to develop your career. You'll play a vital part in supporting our customers, some of whom have complex care needs, ensuring their safety and creating a welcoming community. So, if you're someone who prefers staying awake while the rest of the world sleeps, this is the job for you. Typical shift as a Housing Concierge If you want a quiet and calm night security job, then this is not the job for you! There is so much more than monitoring CCTV or patrolling the premises. <ul><li> First line of support when the wider team or networks aren't available </li><li> Ensure building safety through patrols, fire door, locks and security checks. </li><li> Think on your feet to handle incidents, from suspicious activity to emergencies. </li><li> Pitch in with cleaning and tidying when needed. </li></ul>You'll go home each day knowing that you have helped change our customers lives for the better, here, at one of the top ten Great Places to Work in the UK! You bring <ul><li> Calm under pressure with strong communication skills. </li><li> Passionate about supporting vulnerable people (public service experience a bonus). </li><li> Sociable, observant, and quick to spot changes in behaviour. </li><li> Confident stepping in before issues escalate, handling situations sensitively. </li><li> A team player who's also comfortable working alone, backed by our out of hours team. </li></ul>We can't sponsor you due to certificate limits. We review this regularly. Job details <ul><li> 4 on / 4 off rolling rota, 8pm to 8am </li><li> Regular day time training and team meetings </li><li> Confident using technology for CCTV, records and customer support </li><li> You'll need an Enhanced DBS check done and we pay for that. </li></ul>A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul><li> 34 days leave, pro-rated (including bank holidays and a "me day") </li><li> Paid time off for volunteering </li><li> Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) </li><li> Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies </li><li> Career path with development and an excellent training package </li><li> Excellent benefits and rewards including supermarket discounts and travel expenses </li></ul>Colleagues really matter to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. Find out more Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. You can even learn more about our benefits on our website. Finally, do let us know if there's anything we can do, to help you shine in our process by making reasonable adjustments at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Supported Housing Concierge

Do you have a background in hospitality, travel, or customer service? Are you great with people, solving problems, and going the extra mile to ensure a positive experience? If so, we want to hear from you! At Axis, we pride ourselves on delivering excellent service to residents and communities. We're looking for Resident Liaison Officers (RLOs) who can bring their people skills, patience, and commitment to help us make a real difference. What you'll do As a Resident Liaison Officer, you'll be the friendly face between residents and our teams, ensuring they feel supported, respected, and informed at all times. Covering patches across W10, E1 and E2. You will: Build strong relationships with residents and provide a first point of contact. Help resolve issues and complaints quickly and professionally. Keep residents updated on repairs, works, and progress in their homes. Support vulnerable people and make sure their needs are understood. Organise resident meetings, consultations, and community events. Promote Axis's commitment to customer care and continuous improvement. What we're looking for You don't need housing experience - we're looking for people with the right attitude, empathy, and customer focus. If you've worked in hotels, airlines, travel services, or any role where you've dealt with customers in a fast-paced environment, you could be a perfect fit. We need someone who is: <ul> <li>Friendly, approachable, and confident with people.</li> <li>Calm under pressure and great at solving problems.</li> <li>An excellent communicator (both face-to-face and in writing).</li> <li>Organised, proactive, and able to work independently.</li> <li>Flexible to travel and hold a full driving licence.</li></ul>Why Axis? <ul> <li>Be part of a supportive team where people come first.</li> <li>Make a difference in local communities.</li> <li>A role where no two days are the same - you'll be out meeting people, solving problems, and building trust.</li> <li>Full training provided to help you succeed.</li></ul>At Axis, we celebrate diversity and value people from all backgrounds. If you're passionate about customer service and ready for a rewarding new challenge, we'd love to hear from you.

Resident Liaison Officer

Experienced in youth accommodation support services? Ambitious Senior Support Worker looking to step up? Or maybe you are leading a team but aren't happy where you are? They want to hear from you! They are currently seeking a Project Manager to play a vital role in ensuring their expanding Independent Living Support Services for young people leaving care in Bristol, South Gloucestershire and surrounding areas meet all staffing, contractual, legal and audit requirements providing the highest quality of support in line with Ofsted Standards. You'll be based mainly at their Cheltenham headquarters, working Monday to Friday, with occasional weekend cover if needed. Please note that due to the location of their properties, successful applicants will need to have a full UK driving licence and access to their own vehicle. Experience in supporting young people with independent living, and management is essential. They are also offering a £2,000 welcome bonus to any successful external applicant (please see bottom of advert for full details). Why should you consider this opportunity? Work with and lead an established team, with the average length of service over 3.5 years. Support from a very well established and tight knit senior management team with decades of experience. Implement new initiatives, developing a service which has grown in the last 5 years from a few properties to 20+ across 5 counties. You'll re-enforce, positive support being delivered and establish the same standards in new placements. You'll lead and develop your senior support workers and the team implementing a strengths-based, trauma-informed approach to empower young people in improving independent living skills. You'll ensure the rota is covered with suitably trained staff and help with on-call duties shared amongst all managers. Who are they? Our client is a charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. Over the years, they've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. Why join them? <ul><li>25 days holiday, plus public holidays, with an additional day added per year and option to purchase more^</li><li>Enhanced pension</li><li>Enhanced sick pay</li><li>Death in service benefit</li><li>Free subscription to Benenden healthcare cashback plan or Perkbox discounts</li><li>45p Business Mileage^^</li><li>Investors in People Gold accredited employer, committed to making the workplace better for you.</li><li>Comprehensive induction and ongoing training and development.</li><li>Option to join various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing.</li><li>In-house Workplace Welfare Manager for support when needed.</li></ul>Are Your Values Aligned with Theirs? They look for staff who embody their SPIRIT values: <ul><li>Show gratitude and appreciation of others.</li><li>Demonstrate personal and professional Pride.</li><li>Integrity is everything.</li><li>Reflect and learn.</li><li>Continuous Improvement.</li><li>Take your best self wherever you go.</li></ul>Apply Today if you share our values and are ready to make a meaningful difference. Terms and conditions of welcome bonus: - Only available to people who have never previously worked for their organisation - Structured as two payments, 50% after your first successful month and 50% paid after successfully completing your probation period, provided you aren't working your notice period - The welcome bonus is only payable for contracted positions, not bank/sessional workers - Unlike other welcome bonuses, they will pay the NI and tax so that you take home the full amount Position: Project Manager (1004) Hours: Full-time 37.5 hours per week Contract: Permanent Location: Bristol, South Gloucestershire and surrounding areas. Pay: £26,550-£29,400, depending on experience ClosingDate: 12th September 2025 - they reserve the right to close the job advert early if needed. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all. Their robust Safeguarding Policy guides their recruitment process. They believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining their organisation. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by them. ^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 30 in total). Purchasing additional holidays is capped at 5 per year. ^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use. INDHP

Project Manager - Independent Living Services (16-18 year olds)

Experienced in youth accommodation support services? Ambitious Senior Support Worker looking to step up? Or maybe you are leading a team but aren't happy where you are? They want to hear from you! they are currently seeking a Project Manager to play a vital role in ensuring their expanding Independent Living Support Services for young people leaving care in Gloucestershire, Worcestershire and surrounding counties meet all staffing, contractual, legal and audit requirements providing the highest quality of support in line with Ofsted Standards. You'll be based mainly at their Cheltenham headquarters, working Monday to Friday, with occasional weekend cover if needed. Please note that due to the location of their properties, successful applicants will need to have a full UK driving licence and access to their own vehicle. Experience in supporting young people with independent living, and management is essential. They are also offering a £2,000 welcome bonus to any successful external applicant (please see bottom of advert for full details). Why should you consider this opportunity? Work with and lead an established team, with the average length of service over 3.5 years. Support from a very well established and tight knit senior management team with decades of experience. Implement new initiatives, developing a service which has grown in the last 5 years from a few properties to 20+ across 5 counties. You'll re-enforce, positive support being delivered and establish the same standards in new placements. You'll lead and develop your senior support workers and the team implementing a strengths-based, trauma-informed approach to empower young people in improving independent living skills. You'll ensure the rota is covered with suitably trained staff and help with on-call duties shared amongst all managers. Who are they? Our client is a charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. Over the years, they've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. Why join them? <ul><li>25 days holiday, plus public holidays, with an additional day added per year and option to purchase more^</li><li>Enhanced pension</li><li>Enhanced sick pay</li><li>Death in service benefit</li><li>Free subscription to Benenden healthcare cashback plan or Perkbox discounts</li><li>45p Business Mileage^^</li><li>Investors in People Gold accredited employer, committed to making the workplace better for you.</li><li>Comprehensive induction and ongoing training and development.</li><li>Option to join various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing.</li><li>In-house Workplace Welfare Manager for support when needed.</li></ul>Are Your Values Aligned with Theirs? They look for staff who embody their SPIRIT values: <ul><li>Show gratitude and appreciation of others.</li><li>Demonstrate personal and professional Pride.</li><li>Integrity is everything.</li><li>Reflect and learn.</li><li>Continuous Improvement.</li><li>Take your best self wherever you go.</li></ul>Apply Today if you share their values and are ready to make a meaningful difference. Terms and conditions of welcome bonus: - Only available to people who have never previously worked for their organisation - Structured as two payments, 50% after your first successful month and 50% paid after successfully completing your probation period, provided you aren't working your notice period - The welcome bonus is only payable for contracted positions, not bank/sessional workers - Unlike other welcome bonuses, they will pay the NI and tax so that you take home the full amount Position: Project Manager (999) Hours: Full-time 37.5 hours per week Contract: Permanent Location: Gloucester, Worcester and surrounding areas. Pay: £26,550-£29,400, depending on experience Closing Date: 25th September 2025 - they reserve the right to close the job advert early if needed. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all. Their robust Safeguarding Policy guides their recruitment process. They believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining their organisation. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by their organisation. ^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 30 in total). Purchasing additional holidays is capped at 5 per year. ^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use. INDHP

Who We Are Since 2014, Runway East has been on a mission to banish boring offices. Across London, Bristol, Birmingham, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we're committed to making a positive impact on people and the planet, supported by a passionate and friendly team. The Role: Community Manager of Serviced Offices As a Community Manager, you'll lead the charge in delivering an exceptional workspace experience for our members. Combining your passion for operational excellence, relationship building, and community development, you'll ensure our sites run smoothly, our members are happy, and our standards are consistently high. This is a hands-on leadership role where no two days are the same. Whether it's solving problems, planning events, or keeping the site "showroom ready," you'll play a key part in making Runway East the best place to work. Read 'A Day in the Life of a Community Manager' to learn more about the role. Key Responsibilities: As part of our vibrant Community team, your responsibilities include: <ul> <li>Site Operations: Oversee daily operations, quickly resolve issues, and maintain compliance with safety and security standards.</li> <li>Team Leadership: Lead and support your Community Associate(s), delegating tasks effectively and ensuring the team feels motivated and empowered.</li> <li>Member Relationships: Build and maintain strong connections with members, acting as their main point of contact and ensuring their needs are met.</li> <li>Community Atmosphere: Support small initiatives &amp; events that bring members together, creating a friendly and welcoming workspace.</li> <li>Standards &amp; Presentation: Ensure the site is always "showroom ready" with high attention to detail.</li> <li>KPI Responsibility: Follow and implement processes to achieve our KPI targets, setting clear expectations with the team for performance and aligning with the company's goals.</li> <li>Delivering a Great Member Experience: Continuously improve the space and services based on member feedback, creating a place they love to work.</li> </ul>Requirements Who You Are We're looking for someone who is: <ul><ul> <li>Charismatic: Positive and approachable, with a natural ability to build strong relationships.</li> <li>Resilient: Calm under pressure, proactive, and solutions-focused</li> <li>Service-Minded: Thrives on helping others and delivering great experiences.</li> <li>Hardworking: Leads by example and gets stuck in when needed.</li> <li>Detail-Oriented: Notices the small things and takes action to maintain high standards.</li> <li>Leader: Confident in guiding and motivating your team to success.</li> </ul></ul>Benefits Why Join Us? <ul> <li>Salary: £32,000-40,000 </li> <li>Time Off: 31 days including bank holidays , plus an extra day for every year at Runway East . We also give you your birthday off (because no one should work on their birthday) and extra time off over the Christmas break .</li> <li>Wellbeing: Private health &amp; dental, gym discounts , mental health support , and a Bike2Work scheme .</li> <li>Growth: £150 personal growth budget , learning resources, and regular lunch &amp; learns .</li> <li>Community: Two workdays per year for charitable activities , team outings , and epic annual trips (Barcelona, Rhodes, Vilnius, and more!) .</li> </ul>Our Commitment to Inclusivity We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know-we're here to help.

<ul><li>Housing_Options_Officer_August_2025_JD__post_no_2227_2231_2237_</li></ul>Please apply online via the link provided. Please note, we do not accept CV's submitted without a fully completed online application form. We are looking for a proactive and customer-focused Housing Options Officer to join our team, delivering frontline, customer focused service to residents in housing need. Your responsibilities will include receiving and assessing housing applications, managing the Council's Housing Register through the Hertsmere Homes Choice Based Lettings (CBL) scheme, and verifying shortlisted applications for nomination to housing associations and the private rented sector. You will handle enquiries from people approaching the Council for housing advice, providing initial support and where appropriate, referring clients to the Homelessness Prevention Team for ongoing casework. This is a varied and rewarding role that requires excellent communication skills, attention to detail, and a strong commitment to helping residents access safe and suitable housing solutions. The right candidate will have at least 5 GCSEs (including English and Maths) and experience of working in a customer-facing role where you have provided clear advice both in person and in writing. You will bring strong problem-solving and negotiation skills, the ability to analyse and present information effectively, and a good general knowledge of housing issues such as allocations, homelessness, and housing advice. Excellent communication, IT proficiency, and the ability to work both independently and as part of a team are essential. A driving licence, access to a vehicle, and the ability to work occasionally outside of office hours are also required. The post is offered on a permanent full time basis (36 hours per week). Benefits include: <ul><li>27 - 32 days annual leave (depending on length of Local Gvt Service) - plus all bank holidays</li><li>Local government pension scheme</li><li>Flexi-Leave (opportunity to accrue up to two days per month additional leave)</li><li>Free gym membership</li><li>Cycle schemes (Cycle to Work Scheme and free Beryl Bike rides for staff)</li><li>Free wellbeing benefits (such as lunchtime yoga, flu jabs, health MOT)</li><li>Employee Assistance Programme</li></ul>The Council operates a hybrid working system where employees may work up to three days per week from home. Closing date: Tuesday 9th September No Agencies - Direct Applications Only Salary range <ul><li>£33,784 - £38,096 per year</li></ul>

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul> <li>The role of our Resident Liaison Officer is to act as the main point of contact for our clients and be a customer contact for compliance, escalated queries, complaints, and complex issues. The role also involves daily administration/client reporting. </li> <li>Act as the main point of contact for escalated calls from Customer Service Agents</li> <li>Work closely with operations/managers and liaise with customers to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress.</li> <li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised.</li> <li>Update and provide compliance &amp; repair reports to client.</li> <li>Call customers to arrange appointments for follow up works</li> <li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li> <li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li> <li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress.</li> <li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li> <li>Attend Contract meetings.</li> <li>All associated ad-hoc administrative duties.</li> </ul>The successful candidate will have <ul> <li>Previous administrative experience, preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Proficient in MS Office, in particular, Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations Dartford, Kent Yearly salary £28,000 - £32,000 Employment type Full-time

Client Resident Liaison Officer - Social Housing

Vacancy Name Recovery Coordinator Vacancy No VN5450 Employment Type Permanent Hours Per Week 18.50 Work Pattern Includes evenings Location HMP Haverigg, Haverigg, LA18 4NA Location Region Cumbria Location City Haverigg Location Postal Code LA18 4NA Interview Date Job Details Recovery Coordinator (Part-Time) Location: Cumbria Contract: Permanent Hours: 18.5 hours per week An exciting opportunity has arisen for a part-time Recovery Coordinator (18.5 hours per week) within the Drug, Alcohol, Recovery and Treatment Team to support Waythrough drug and alcohol service delivery at HMP Haverigg Prison, Haverigg, Cumbria. About the role As a Recovery Coordinator, you will provide 1:1 support for service users, from brief interventions through to structured treatment, including groups, ensuring that every recovery journey is tailored to individual needs and priorities. You will take a holistic "whole person" approach, ensuring that each service user's care package encompasses all areas of their wellbeing, supporting them to achieve the best possible outcomes and safe reintegration into the community. As a Recovery Coordinator, you will be responsible for: <ul><li>Managing a reduced caseload appropriate to part-time hours, devising, implementing and reviewing ongoing recovery plans and treatment.</li><li>Carrying out triage/screening assessments and comprehensive assessments with service users.</li><li>Working collaboratively with partner agencies to undertake shared assessments, key working and interventions, supporting service user progression from engagement through to self-sustained recovery.</li><li>Facilitating service user access to treatment and community resources to increase recovery capital and social connections.</li><li>Using the online case management system, SystmOne, to effectively manage recovery planning, safeguarding and risk management processes.</li></ul>Please note: the successful applicant will be required to go through the appropriate Prison Clearance process. A driving licence is required due to the locality. About you The successful post holder will share our ambition and commitment to deliver the highest standards of service quality and performance within this partnership. Ideally, you will:<ul><li>Possess a relevant health and social care qualification.</li><li>Have experience working within drug and alcohol services.</li><li>Be creative and able to generate innovative approaches to support recovery.</li><li>Be able to manage your caseload and create personalised care plans.</li><li>Have the ability to engage with people and facilitate positive change.</li><li>Demonstrate empathy and inspire others to overcome challenges.</li></ul>Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full. 'The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band' Please read the full Job Description and Person Specification prior to applying for this position. For full person specifications and job details, please visit this link. Who are we... Waythrough (formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it'll take a while to fully integrate our systems, processes and approaches. That's why you will notice the jobs here are still branded 'Humankind'. Next year we'll be fully integrating our recruitment systems but for now they are separate. Thanks for bearing with us - and don't forget to check out the Waythrough (formerly Humankind) jobs on the Richmond Fellowship and Aquarius job site <a href="https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers" target="_blank">https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers</a>. What can Waythrough (formerly Humankind) offer you...🏖Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service)📅Annual leave purchase scheme💰Enhanced occupational sick pay %Enhanced employer contribution to your workplace pension👪Death in service benefitFree Will writing👓Eyecare vouchers🛍Blue light card discount💡Fantastic learning and development opportunities, including free training courses🏠Work-life balance- flexible working and family friendly policies🏃 Happy, Healthy You! - our wellbeing offers for our workforce🤝Employee Assist Programme and Waythrough Support Networks Waythrough (formerly Humankind) is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Per Annum Vacancy Salary Range £24,500 - £30,790 DBS Requirement Enhanced Adult Barred Does role require Police/Prison vetting? Both Driving licence required for role? Yes Applications Close Date 08 Sep 2025

Job description Full Time, Fixed Term - 2 years. An exciting opportunity for those looking to develop a new career in social housing. You will be joining the Tenancy Management team as a Housing Officer Trainee, learning on the job whilst completing an apprenticeship and Chartered Institute of Housing qualification, with a dedicated study day and experienced Housing Officers and Managers who will be able to support you on your journey. You will be managing a patch in Bristol supporting residents to maintain their tenancies, effectively dealing with cases of breaches of tenancy and helping to ensure estates are places where tenants feel proud to live. This is a full time position that will suit someone interested in housing but with no previous experience required. It would particularly suit someone who is ambitious and looking to develop their career in social housing, working in a challenging and rewarding role. You should have good inter-personal skills and be able to work with a broad range of people to ensure tenants are supported to successfully maintain a tenancy. You will collaborate with partner agencies, other departments and Housing Officers and demonstrate experience of equalities and diversity issues. The Housing Officer Trainee role is rewarding, varied and complex; no two days will be the same. Bristol City Council is a vibrant local authority responsible for providing services to the 450,000-strong population of Bristol. At Bristol City Council we pride ourselves on growing a workforce that is talented, diverse and motivated and represents the community it serves. Only then can we provide an appropriate and outstanding service to all Bristol citizens. We aim to have a diverse workforce where creativity thrives. Our handling of equality and inclusion will reach the high standards we expect of ourselves and others will look to us as a source of good practice. Please note that this role is subject to a Basic DBS Check. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. It is Bristol City Council's practice to request references for candidates that have been offered a job. However, if you are applying for a job that requires a Disclosure and Barring Service check then we may request your references once you have been invited to an interview. For permanent Bristol City Council employees, this post will be a secondment. For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to. If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. For informal enquiries, please contact <a href="mailto:naomi.barnett@bristol.gov.uk" target="_blank">naomi.barnett@bristol.gov.uk</a> Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit. The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.

Housing Officer Trainee

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you'd like a real sense of job satisfaction, great career prospects, and a competitive benefits package, you could be who we're looking for! Job Role: Supported Housing Worker Salary: £25,235 per year Hours: 37.5 hours per week Contract type: Permanent Location: Trowbridge, Wiltshire Additional information: <ul><li>Participation in an on-call, out-of-hours rota</li><li>Valid driver's license and access to a car for business purposes</li><li>Flexibility to work evenings and weekends</li></ul>About the Role: As a Supported Housing Worker within the Connect Wiltshire service, you'll provide person-centred, high-quality support and housing management to single homeless clients with low to medium support needs, living in designated properties. Your focus will be on helping individuals progress towards greater independence, ensuring sustainable move-on within defined timescales. Connect Wiltshire is a multi-agency partnership led by Turning Point and commissioned by Public Health. In this role, you'll play a pivotal part in delivering the supported accommodation element of the service. You'll work closely with partner agencies to support clients with complex needs, many of whom are in early recovery or abstaining from drugs and alcohol. This is a rewarding opportunity to make a meaningful impact in people's lives, helping them build stability and resilience through tailored support and collaborative working. Responsibilities include: <ul><li>Manage referrals into the service, ensuring a smooth and supportive assessment process.</li><li>Create and deliver personalised support plans and risk assessments to help clients thrive.</li><li>Champion safeguarding by following policies and procedures to keep everyone safe. </li><li>Empower clients by offering advice, information, and support to connect them with the right services. </li><li>Oversee the day-to-day running of the service, making sure everything's safe, running smoothly, and in line with health and safety standards. </li></ul>Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities Qualifications / Requirements: <ul><li>Experience working with people who may have complex needs and/or challenging behaviours. </li><li>Able to build effective relationships with clients and services.</li><li>A valid UK driving licence and access to own vehicle is required - business insurance will be required for roles involving travel to work</li></ul>There are many great reasons to join our team! <ul><li>Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan</li><li>Great opportunities for career development and free monthly training sessions from experienced facilitators</li><li>27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)</li><li>30% staff discount at Julian House charity shops</li><li>20% staff discount at Julian House bike workshops</li><li>A generous and competitive pension scheme</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li><li>Reflective Practice sessions from objective, external facilitators </li><li>For all the fantastic and valuable work you'll be doing, you'll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands</li></ul>Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion &amp; Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the recruitment team. All information will be dealt with according to our Data Protection Policy. Get in touch If you have any questions about this role, please get in touch with the recruitment team at <a href="mailto:recruitment@julianhouse.org.uk" target="_blank">recruitment@julianhouse.org.uk</a>. We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out!

Supported Housing Worker - Wiltshire Connect

The Vacancy ️ Resident Liaison Officer - Retrofit Projects (Carlisle) Location: Carlisle Business Unit: WPS Contract Type: Full-time, Permanent Are you passionate about making a difference in people's lives and communities? Do you thrive on building trust, solving problems, and ensuring smooth communication between residents and project teams? If so, we want you on our team! WPS is delivering a series of exciting retrofit projects across Carlisle, and we're looking for a dedicated Resident Liaison Officer to be the friendly face and reliable point of contact for tenants throughout the works. Your role will be key in ensuring tenants are informed, supported, and satisfied throughout the delivery of these improvements. What You'll Be Doing <ul> <li>Liaising daily with residents and leaseholders to arrange access, surveys, and appointments</li> <li>Acting as the first point of contact for tenant queries, concerns, and complaints</li> <li>Ensuring all communications are honest, clear, and empathetic</li> <li>Supporting site teams with Health &amp; Safety checks and compliance</li> <li>Maintaining accurate records of inspections, complaints, and meeting actions</li> <li>Collaborating with subcontractors, surveyors, project managers, and clients to ensure works meet specifications and resident expectations</li> <li>Helping resolve disputes and damage claims professionally</li> <li>Carrying out audits and site safety checks</li> <li>Ensuring the business remains compliant with OF and Health &amp; Safety regulations</li></ul> What You'll Bring <ul> <li>Strong communication and listening skills</li> <li>Confidence dealing with complaints and resolving issues</li> <li>A proactive, supportive, and organised approach</li> <li>Cultural awareness and empathy for diverse tenant needs</li> <li>IT proficiency (Excel, Word, Outlook)</li> <li>Asbestos Awareness (desirable)</li> <li>Full UK Driving Licence (essential)</li> <li>Bilingual skills (a bonus!)</li></ul> Why Join WPS? At WPS, we're committed to improving homes and lives through sustainable retrofit solutions. You'll be part of a supportive team that values your contribution and offers opportunities for growth and development. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Once you apply one of the Recruitment Team will be in contact to discuss the role in more detail and advise of the next step. Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Salary circa £29,000 per annum plus flexible benefits of up to £1,941 per annum and vehicle allowance of up to £2,683 per annum Woking (Hybrid) Closing on 09/09/2025 at 23:59 Yes DBS Check Permanent | Flexible Hours/Full Time 37 hours per week. Temporary Accommodation Officer Are you passionate about making a difference in the lives of vulnerable individuals and families? Do you thrive in a fast-paced, people-focused environment? If so, we want to hear from you! What You'll Do As a Temporary Accommodation Officer, you'll play a vital role in: <ul><li>Delivering high-quality housing management services to those in temporary accommodation.</li><li>Ensuring safety and compliance across temporary accommodation sites.</li><li>Supporting residents to become tenancy-ready and move towards a secure home.</li><li>Collaborating with housing colleagues, contractors, and external agencies.</li><li>Monitoring repairs, cleanliness, and fire safety standards.</li><li>Engaging residents in shaping future housing services.</li></ul>What We're Looking For <ul><li>Experience in housing, social work, or community care.</li><li>Strong communication and conflict resolution skills.</li><li>Understanding of safeguarding and the needs of vulnerable groups.</li><li>A proactive, customer-centric approach to service delivery.</li><li>Willingness to work flexibly, including evenings and weekends.</li><li>A full driving licence.</li></ul>Why Join Us? <ul><li>Be part of a supportive, forward-thinking team.</li><li>Make a real impact in your community.</li><li>Opportunities for training and development.</li><li>Work in a dynamic role that blends housing management with social impact.</li></ul>Additional Info <ul><li>DBS Check: Basic level required</li><li>Politically Restricted Post: No</li><li>Emergency Responsibilities: No</li></ul>For an informal chat about the role, please contact Katherine Hiscock, Head of Housing Services and Transformation at <a href="mailto:katherine.hiscock@woking.gov.uk" target="_blank">katherine.hiscock@woking.gov.uk</a> Closing date: 9 September 2025 at 23.59 Interview dates: 15 and 18 September 2025 How to apply Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community. Please apply online via the link provided.

Temporary Accommodation Officer

About the Borough This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned. Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer. Situated in Zone 6, Kingston is among the best-connected town centres in London - with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink. Kingston's people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other. We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston's key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand. Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK. About the Service and Team This is an exciting new opportunity for a Housing Officer to join Housing Landlord Services as a Housing Officer for Cambridge Road Estate which is undergoing Regeneration. The Regeneration of the Estate will see 2,000 new homes built over 10 years. We are looking for an experienced Housing Officer to deliver frontline housing management services across a designated property patch. This onsite, community-based role requires strong housing expertise and experience working within a local authority or registered social landlord. We'd love you to join us at the Royal Borough of Kingston. Our Team is deeply committed to providing excellent services to our residents. We are a friendly team of 8 housing officers with a can do culture, we have a total of 4500 plus properties within Kingston. About the Role and Our Ideal Candidate To deliver a high-quality housing management service with a strong focus on exceptional customer service and efficient service delivery. Serve as the primary point of contact for residents, actively engaging with tenants to ensure a responsive and consistently excellent housing management experience. About You <ul><li>Have excellent communication skills i.e. Communicating clearly, confidently and appropriately with residents, partners and colleagues using the best methods of communication </li><li>Knowledge on Housing Regulator Consumer Standards </li><li>Able to attend evening meetings </li></ul><ul><li>Carrying out tenancy audits with residents in their homes, ensuring compliance with health and safety inspection, fire risk assessment, void inspections, estate inspections with residents and stakeholders, </li><li>Housing management casework including Anti-Social behaviour, domestic abuse, abandonment and hoarding</li><li>Taking appropriate action regarding breaches of tenancies</li><li>Have a track record of using IT systems and automation successfully to enhance the delivery of housing/tenancy management. .</li></ul><ul><li>Identifies the need for and promotes Resident engagement/ participation and community development initiatives. This includes attending residents' meetings.</li></ul>Our Offer to You As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team. In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. We operate hybrid working, a flexible working model which allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. It enables staff to achieve a work life balance whilst still meeting the needs of the organisation. Employees have access to a wide range of benefits, some of which include: <ul><li>Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)</li><li>Three volunteering days per year in Kingston</li><li>Flexible and agile working arrangements</li><li>Comprehensive learning and development programme</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Free eye tests and contribution towards glasses</li><li>Confidential wellbeing and counselling support</li><li>Subsidised gym membership</li></ul>Application Process Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. We are committed to Equality, Diversity and Inclusion (EDI) so all personal information that can identify job applicants e.g. name, title etc is completely anonymised during the shortlisting process. Our hiring managers review applications based on the knowledge, skills and experience demonstrated in your application, and how well these match the job profile. Our HR Shared Service with Sutton Council was recently recognised nationally for having the 'Best Inclusion and Diversity Programme' at the PPMA Excellence in People Management Awards 2023, something that we're incredibly proud of. Hiring managers are encouraged to ensure that their interview panel is diverse, and representative of a range of protected characteristics, to help remove unconscious bias and ensure candidates are treated fairly during the selection process. Some characteristics may not be obvious, but our panels are diverse wherever possible. We have a number of measures in place to inform and support our approach, including mandatory EDI and unconscious bias training for all staff, safer recruitment training for diverse panel members, engaging with our staff networks and encouraging allyship. We are fully committed to removing barriers and enhancing the diversity of our workforce. Additional Information We are proud to be a diverse and welcoming Borough. Our aim is to create a workforce which reflects the community we serve, and staff feel a sense of belonging. We celebrate and respect differences and appreciate the value of having a diverse workforce. We welcome and encourage applications from people of all backgrounds, particularly Black, Asian and Minority Ethnic, and disabled candidates, as these groups are currently under-represented in our workforce. As a Disability Confident employer, we are committed to thinking differently about disability and taking action to improve how we recruit, retain and develop disabled people. We guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda. We are an accredited London Living Wage Employer and this means that everyone working at the Royal Borough of Kingston, regardless of whether they are permanent employees or third-party contractors and suppliers receive the London Living Wage. The real Living Wage is higher than the government's minimum, or National Living Wage, and is an independently calculated hourly rate of pay that is based on the actual cost of living. The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Salary range <ul><li>£37,068 - £40,755 per year</li></ul>

Housing Officer

Salary: £48,969 - £55,797 Grade: Level 4 Zone 2 Location: 5 Pancras Square, N1C 4AG Contract Type: Permanent Hours: 36, Full Time Closing Date: Tuesday 26^th August at 23:59 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all. What You'll Be Doing / How You'll Be Involved This role is an exciting opportunity to join Camden's Single Homeless Commissioning Team as a Commissioning Manager. Covering the delivery of our rough sleeping services and supported accommodation services, the team's aims are to reduce rough sleeping in Camden, improving the wellbeing of those who are rough sleeping, and commissioning high quality services to deliver these objectives. The borough's new Homelessness and Rough Sleeping Strategy is currently being produced and represents an opportunity to further deliver high quality services to people rough sleeping. You will be responsible for commissioning a range of specialist support services for people who are street homeless, ensuring people receive high quality support to end their homelessness. You will complete key commissioning activities, including needs analyses, business cases, and service designs, in addition to regular contract management and quality assurance practices. You will ensure services are co-produced with those who use them, that they provide value for money, and that they are delivered through trauma, gender and culturally informed approaches. You will drive the integration of services across Adult Social Care, mental and physical health, and other key partners as well as supporting commissioning activities in the Adult Pathway. This post is exempt from the Rehabilitation of Offenders Act and will require an Basic DBS. To view the Job Profile, please click HERE or copy and paste the below URL into your browser: All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. We're looking for someone who brings both innovation and collaboration to their work, and is motivated by the opportunity to improve services for people experiencing street homelessness. You'll be confident leading commissioning exercises-from designing service specifications and analysing impact, to monitoring contracts and driving improvements. You'll understand how to assure quality through audits and reviews, and you'll be passionate about involving service users in shaping the support they receive. You'll have a strong grasp of safeguarding, homelessness legislation, and commissioning practices, and be able to apply this knowledge in a strategic and integrated way. Working across services and systems, you'll help align rough sleeping provision with Camden's wider aims, building partnerships and leading change. You'll be comfortable managing multiple projects at pace, mobilising short-term initiatives, and working to tight deadlines. Whether you're negotiating with providers, responding to FOIs, or briefing senior leaders, you'll communicate clearly and confidently, always with attention to detail and a focus on outcomes. This role also involves close collaboration with colleagues across Procurement, Legal, Finance and other departments, and occasional operational support alongside the Rough Sleeping Manager. You'll also contribute to commissioning across the wider Adult Pathway when needed. What We Offer At Camden, you'll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG. Salary range <ul><li>£48,969 - £55,797 per year</li></ul>

Single Homelessness Commissioning Manager

Salary: £48,969 - £55,797 Grade: Level 4, Zone 2 Location: 5 Pancras Square, N1C 4AG Contract Type: Permanent Hours: 36, Full Time Closing Date: Wednesday 27^th August at 23:59 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all. What You'll Be Doing This is an exciting role that combines decision making, advisory and project work in one. The role will involve leading on specialist interventions, coordinating partnership resources as well as providing information and advice on crime and anti-social behaviour. You will have multiple stakeholders and therefore must be comfortable dealing with senior managers and high profile 3^rd parties. Some of your stakeholders will include: Cabinet members, Ward Councillors, Local and Central Government departments, Community Safety Partnership Board and other external Agencies This post is exempt from the Rehabilitation of Offenders Act and will require an Standard DBS. To view the Job Profile, please click HERE or copy and paste the below URL into your browser: All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. This is a highly specialised role and you will be involved in sharing information and data as well as promoting policies and principles amongst the stakeholders. You will be self-motivated and take the lead on opportunities and developments within your area. You will also be a self-starter and be comfortable in managing challenging work including high risk cases. You will support colleagues in delivering problem solving action plans, and the design and delivery of specialised projects. What We Offer At Camden, you'll receive a host of benefits including: <ul> <li>27 days annual leave for new starters, rising to 31 days after 5 years</li> <li>Local Government Pension Scheme</li> <li>Flexible working opportunities;</li> <li>Interest free loans</li> <li>Access to our incredible staff networks</li> <li>Career development and training</li> <li>Wellbeing support and activities</li> </ul>Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG. Salary range <ul><li>£48,969 - £55,797 per year</li></ul>

Community Safety Officer

Origin - Great homes, positive people and strong communities An inspiring past and a bright future Building Safety Manager - Fixed Term Contract until 31 March 2026 - £75,019 Per Annum + Benefits A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities. Focused on our residents, our driving ambition is to provide services that make people's lives easier, and homes and communities they can be proud to live in. We are 'not for profit' and reinvest all our surpluses back into our varied and vibrant neighbourhoods. The role - Building Safety Manager We are seeking an experienced and highly motivated Building Safety Manager to join our team at Origin Housing. As a subject matter expert on Building Safety, you will support Origin Housing to achieve their responsibilities in relation to the Building Safety Act, supporting legislation and guidance. You will proactively provide guidance, assistance and support working with wider teams to promote a positive building safety culture and best practice building safety management. What you'll do <ul><li>Support the development of Safety Case reviews and digital records as detailed within the Building Safety Act, prepare safety case reports for the Regulator and ensure that buildings remain compliant to and meet license requirements.</li><li>To lead and manage the Building a Safer Future team (BSF) and the delivery of specialist building surveys for:</li><li>Buildings in scope under the Building Safety Act</li><li>Special projects to investigate and remedy major structural and/or fire safety defects; manage remedial works under the Building a Safer Future programme</li><li>Explain and implement a formal approach to building safety management demonstrating how hazards and risks, including those arising from temporary works and maintenance, can be reduced through various means.</li><li>Development and implement strategies required to achieve safety throughout the building in conjunction with occupants and other key stakeholders, including emergency services, service providers, contractors and suppliers</li><li>Ensure the building safety team is able to provide extensive technical guidance to support the construction process from the outset including fire strategies, retrospective repairs and maintenance and planned preventative maintenance. (PPM)</li><li>Lead, manage and motivate the team, monitoring and appraising performance, allocating works and ensuring that all team members' responsibilities are carried out effectively and in a timely manner.</li></ul>What you'll need <ul><li>Member of the Institute Fire Engineers (MIFireE )</li><li>CIOB Building Safety Diploma</li><li>Construction related or engineering degree</li><li>Minimum Level 4 Diploma in Fire Safety or equivalent</li><li>NEBOSH Fire/General Certificate or equivalent</li><li>Will have a working knowledge of the fire engineered solutions that can contribute to fire strategies.</li><li>Will be able to interpret complex fire safety solutions that can contribute to fire strategies</li></ul>Our Values Our core values are at the heart of how we work <ul><li>Take the lead</li><li>Create energy</li><li>Build trust</li><li>Be generous</li><li>Stay grounded</li><li>Remember the little things</li></ul>We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging. Our benefits to you <ul><li>Origin's ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li><li>Salary £75,019 PA + Benefits.</li><li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li><li>2 additional 'giving something back' volunteer days</li><li>A pension scheme with contributions up to 8% of your salary</li><li>Family leave, compassionate leave and enhanced maternity pay</li><li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li><li>Interest free loans to help spread the cost of a season ticket or another big purchase</li><li>Annual staff conference, team away days and annual team meal allowance</li><li>Access to Perk Box for fantastic savings on everyday purchases and much more</li><li>Free employee assistance programme</li><li>Opportunities to join staff network groups</li><li>Refer a friend bonus</li></ul>We're also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it's a requirement to your role. Tell us your story We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Building Safety Manager outlined above. Closing date for applications: Sunday 3rd August 2025. Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience. Salary range <ul><li>£75,019 per year</li></ul>

Building Safety Manager

Gateshead Permanent Full Time (37.5 hpw) Salary £32,000 p.a. Great benefits including 34 days leave and a Health Cash Plan! Home, a place where you belong Step into our role of Housing Manager where you shape your patch, support your customers and see the difference you make every day. At Home Group you get the backing of national a organisation with the feel of a close-knit team. Enjoy the freedom to make decisions that matter, have variety in your week and a real chance to grow your career, all while working somewhere that truly values you. Typical day as a Housing Manager <ul><li>Be visible and proactive on estates, building strong relationships with our communities.</li><li>Manage multiple patches and neighbourhoods, supported by Community Housing Assistants.</li><li>Tackle anti-social behaviour and respond to customer queries and complaints.</li><li>Oversee the voids process, working closely with local authorities.</li><li>Carry our estate inspections, meet contractors on site, and complete safety and compliance checks.</li></ul>You'll go home each day knowing that you have helped change our customers lives for the better, here, at one of the Top Ten Great Places to Work in the UK! What's in it for you? <ul><li>34 days leave (including bank holidays and a "me day") with the option to buy 5 more</li><li>Paid time off for volunteering</li><li>Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)</li><li>Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies</li><li>Career path with development and an excellent training package</li><li>Excellent benefits and rewards including supermarket discounts and travel expenses</li></ul>Colleagues really matter to us, that's why we're the 10 th Best place in the UK for Wellbeing. About You <ul><li>Housing sector experience with knowledge of housing management, housing law and ideally universal credit</li><li>CIH Level 3 or willingness to work towards it</li><li>Organised, methodical, proactive and positive</li><li>Passionate about delivering excellent customer service</li><li>Resilient when handling challenges and complaints</li><li>Confident working with external partners and stakeholders</li><li>You will though, spend most of your time out in our local estates, all while still being part of a supportive team.</li></ul>Job details <ul><li>Hybrid role: 2/3 days in Gateshead, Tyne and Wear and the local region</li><li>1 office anchor day at One Strawberry Lane, Newcastle, plus home based admin</li><li>There be some flexibility to adapt your working hours (to discuss at interview)</li><li>Mostly Monday-Friday, with occasional evening meetings, but you will be able to manage your own diary</li><li>Vehicle insured for business use required, but we pay for your mileage</li><li>You'll need a Standard DBS check done and we pay for that</li></ul>We can't sponsor you due to certificate limits. We review this regularly. A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply. Sometimes we close a job early, so don't delay or you might miss out. You can even learn more about our benefits on our website. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

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