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The ServiceStrategic Housing Services covers a wide remit including Private Sector team, Homelessness and housing options, Asylum seeker and refugee, Gypsy and Roma Traveller, Affordable housing and policy. The team reports to the Housing Services Manager.&nbsp;We have an exciting opportunity for a Senior Private Sector Initiatives Officer to join our Strategic Housing Team to assist with the delivery of a Selective Licensing Scheme. &nbsp;We are looking for:&nbsp;<ul><li>A highly motivated and enthusiastic person</li><li>Who isa great teamplayer</li><li>NVQ level 4 or equivalent(ideally in Housing or Environmental Health)</li><li>With recent experience in this field to show a thorough knowledge in the relevant context. </li><li>Experience of selective licensing schemes including enforcement.</li></ul>The role requires:&nbsp;<ul><li>Excellent organisational and communication skills, being able to communicate with people on all levels including council members, colleagues and members of the public.</li><li>A good level of effective IT skills and the ability to understand and develop the use of ICT to achieve work objectives.</li><li>The post holder will be based in Blyth area, working with community groups and other stakeholders in the area to contribute to the overall regeneration and improvement of the area.   </li><li>The post will provide a first point of contact for private landlords and stakeholders (by all access channels), dealing with enquiries on selective licensing (the licensing of private landlords in order to rent their homes in certain areas of Northumberland) and guiding though the licensing process.</li><li>The post holders will be responsible for Housing Conditions in the Private Rented Sector within selective licensing areas. Specifically, the enforcement element of Private Sector Housing functions in relation to Parts 1, 3 and 4 of the Housing Act 2004 and associated legislation. </li><li>The post holder must hold a valid UK Driving Licence</li></ul>The post holder will be working in a small team based in Blyth. This is a full-time role on a permanent contract. The selective licensing scheme was approved in October 2024, and we require someone with knowledge and experience in the field to assist us to further develop and deliver the scheme for the duration of the licensing period. &nbsp;NCC band 8 salary&nbsp;£39,862- 44,075 (negotiable depending on experience)&nbsp;Why choose us?&nbsp;We have some outstanding benefits and perks to offer you, including:&nbsp;<ul><li>26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees) </li><li>Automatic enrolment into the Local Government Pension Scheme </li><li>Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees) </li><li>To see all our excellent benefits and perks, please click <a href="https://www.northumberland.gov.uk/getmedia/25e88b23-2a04-4325-955c-9678331d3201/NCC-benefits-leaflet-March-2024.aspx" target="_blank">here.</a></li></ul>Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.Facebook:&nbsp;<a href="https://www.facebook.com/groups/NCCjobs" target="_blank">NCC Jobs Group</a> LinkedIn:&nbsp;<a href="https://www.linkedin.com/showcase/northumberlandcountycounciljobs/" target="_blank">Northumberland County Council Jobs</a>Further information&nbsp;Please note that this is a full time position.For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes&nbsp;<a href="https://www.northumberland.gov.uk/NorthumberlandCountyCouncil/media/Recruitment/Supporting%20Information/Candidate-Guide.pdf" target="_blank">here</a>.&nbsp;We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. &nbsp;If you have a disability and would prefer to apply in a different format, please see the alternative methods below. &nbsp;This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post. &nbsp; &nbsp;Alternative application format:&nbsp;British Sign Language:&nbsp;<a href="http://northumberlandcc-cs.signvideo.net/" target="_blank">northumberlandcc-cs.signvideo.net</a>&nbsp; &nbsp;For those with speech difficulties or hearing loss:&nbsp;<a href="https://www.relayuk.bt.com/" target="_blank">Text relay service</a> dial 018001 01670 623930&nbsp;Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. &nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.<h3>Attached documents</h3><ul><li>&nbsp;<a href="https://jobs.northumberland.gov.uk/members/modules/jobV2/fdownload.php?j=dd405de0975ffadf&amp;f=e52ae4c816597e58&amp;mode=job_s2" target="_blank">508 Senior Private Sector Housing Initiatives Officer.pdf</a></li><li> <a href="https://jobs.northumberland.gov.uk/members/modules/jobV2/fdownload.php?j=dd405de0975ffadf&amp;f=81ad09da2e3a90da&amp;mode=job_s2" target="_blank">Candidate Guide .pdf</a></li></ul>

Senior Private Sector Initiatives Officer

<h2>Our Vacancy</h2>As a Lead Building Safety Manager, you will play a critical role in ensuring the safety and compliance of Peabody’s high-risk buildings.&nbsp;From leading a team of Building Safety Managers to collaborating with regulators and residents, you’ll be at the forefront of maintaining and enhancing building safety.&nbsp;You will provide strategic oversight for safety initiatives, work closely with senior leadership, and drive continuous improvements across our portfolio.In this role, you will set the standard for building safety within the organisation, aligning with the Building Safety Act 2022 and ensuring compliance with industry regulations.&nbsp;You’ll oversee vital processes, such as preparing Safety Case Reports, maintaining the Golden Thread of information, and managing Mandatory Occurrence Reporting, while fostering a culture of transparency and accountability.What You’ll Be DoingYou’ll take ownership of building safety across Peabody’s high-risk buildings, ensuring robust governance and compliance.&nbsp;Leading a dedicated team of Building Safety Managers, you will provide mentorship and guidance, support their development and foster consistency in service delivery.&nbsp;Acting as a key liaison with regulators and other stakeholders, you’ll drive the implementation of safety policies and risk management strategies.&nbsp;Additionally, you’ll oversee inspections, audits, and resident engagement, ensuring clear communication and swift resolution of concerns.&nbsp;With a focus on innovation and continuous improvement, you’ll keep Peabody at the forefront of building safety best practice.About YouTo excel in this role, you’ll need to be a strategic thinker, a proactive leader, and an expert in building safety practices.You’ll bring:<ul><li>Extensive knowledge of the Building Safety Act 2022 and its practical application.</li><li>Previous senior experience in fire/building safety, with a relevant professional membership and Level 4 qualification in fire safety, structural engineering, or building surveying.</li><li>Demonstrated success in managing safety compliance across complex property portfolios.</li><li>Strong leadership skills, with proven experience leading and mentoring teams.</li><li>Exceptional communication and stakeholder management abilities, including work with regulators and executive boards.</li><li>A commitment to professional development and continuous improvement.</li><li>Demonstrable experience managing building safety at a senior or strategic level, within housing, property, or construction sectors.</li><li>Proven experience leading teams and managing safety compliance across multiple sites or buildings.</li><li>In-depth knowledge of Safety Case Reports, Golden Thread principles, and Mandatory Occurrence Reporting systems</li></ul>Here are just a few of the benefits of working at Peabody;<ul><li>30 days’ annual holiday, plus bank holidays</li><li>two additional paid volunteering days each year</li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal</li><li> 4 x salary life assurance</li><li>up to 10% pension contribution&nbsp;</li></ul>This role requires a minimum of two days in the office. &nbsp;&nbsp;Are you ready to apply?&nbsp; &nbsp; If you have any questions about this role, please email Talent Specialist, Victoria at&nbsp;<a href="mailto:Victoria.wilson1@peabody.org.uk" target="_blank">Victoria.wilson1@peabody.org.uk</a> &nbsp; &nbsp; &nbsp;We may close this advert before the advertised closing date, depending on the number of applications received.&nbsp; &nbsp; Interviews will be taking place in on the 12th December 2025&nbsp; &nbsp; &nbsp;PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.<h2>Attached documents:</h2><ul><li><a href="https://careers.peabody.org.uk/members/modules/jobV2/fdownload.php?j=49d7e4a626e1651e&amp;f=b72708119ce2c8eb" target="_blank">&nbsp;Lead Building Safety Manager JD (1).pdf - Role Profile</a></li></ul>

Peabody

Lead Building Safety Manager

Who we’re looking forAs part of our Homes compliance team, you’ll proactively make sure we fulfil our obligations as a landlord, overseeing electrical installations, lifts, and lifting equipment: keeping our customers safe and our properties compliant.With outstanding technical knowledge, you’ll have successfully managed compliance risk for a social housing provider and be confident building brilliant relationships with contractors and specialist consultants, ensuring that technical specifications and standards are met.As the named responsible person in relation to our regulatory and legislative responsibilities, you’ll have a strong compliance background and hold a City &amp; Guilds/NVQ 3 in Electrical Discipline AM2 and C&amp;G IEE Wiring Regulation 18th Edition. You’ll also use data intelligently to deliver exceptional performance and a service that keeps getting better, making sure we provide safe homes for our customers. &nbsp;When we're hiring, we look for people who connect with our KOSMIHC values:<ul><li>We know our stuff</li><li>We make it happen</li><li>We care</li></ul>You can find a full description of our values <a href="https://www.rhp.org.uk/careers/vision-and-values/" target="_blank">here</a>Feel a connection? If this sounds like you, click ‘apply now’Closing date for applications is 2 DecemberThe CompanyHello. We’re RHP. Our purpose is to provide safe, secure homes – opening the door to life&nbsp;opportunities. We own and manage over 11,000 homes for social rent and shared ownership,&nbsp;and plan to build more over the next 12 months.&nbsp;Our employees enjoy working for us, and we’ve been recognised as an excellent employer&nbsp;through several prestigious awards, including being named as a Top Employer for three years in&nbsp;a row. In recent years we’ve also gained Gold accreditation as part of the Mind Workplace&nbsp;Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel&nbsp;Today Awards.We’re a Disability Confident Employer, which means we’re committed to inclusive recruitment&nbsp;practices.If you want to make a difference to our customers, colleagues and beyond, we’re the place for&nbsp;you. Connected through differenceWe embrace and understand the value diversity brings – it can only make us better and&nbsp;stronger. That’s why a key part of our culture is to create an environment where everyone can be&nbsp;themselves and is treated fairly and equally. It’s important to us that you feel valued,&nbsp;appreciated, and free to be who you are. &nbsp;

Compliance Manager (Lifts & Electricals)

Are you passionate about creating safer, stronger communities? At Amplius, we’re looking for a proactive Community Safety Manager to lead and deliver effective Anti-Social Behaviour (ASB) and community safety services. In this role, you’ll protect our customers and neighbourhoods, drive improvements in estate standards, and work collaboratively with partners and residents to build resilient communities, all while ensuring compliance with legislation and supporting our strategic priorities. 💰Salary: £51,200 per year📝Contract: Permanent, full time⏰Your week: 36.25 hours (Monday to Friday 9am – 5:15pm)📌Location: Based across our Central Region, covering the East to West Midlands from Cambridgeshire to Birmingham, with one day per week in the Peterborough or Rushden office.✨Snapshot of your role<ul><li>Lead and manage complex ASB and community safety cases, ensuring timely, proportionate, and legally compliant responses.</li><li>Oversee and develop a team of Community Safety Officers, providing coaching, mentoring, and performance feedback.</li><li>Authorise legal actions and escalate cases to the legal team when necessary.</li><li>Monitor regional performance against KPIs, service standards, and customer satisfaction.</li><li>Build and maintain strong partnerships with Police, Local Authorities, Safeguarding Boards, and voluntary organisations.</li><li>Represent Amplius at multi-agency forums and coordinate joint operations to address local safety concerns.</li><li>Ensure team engagement with customers to gather intelligence and co-produce local safety initiatives.</li><li>Maintain up-to-date policies, procedures, and training guidance, ensuring compliance with legislation and best practice.</li><li>Prepare reports for senior management, boards, and regulators.</li><li>Champion safeguarding, inclusion, and customer empowerment across the region.</li></ul>👀What we’re looking for<ul><li>CIH Level 4 – achieved, in progress, or willing to work towards.</li><li>Experience managing complex ASB and community safety cases.</li><li>Knowledge of Tenancy Enforcement and the ASB &amp; Crime and Policing Act 2014.</li><li>Proven leadership and line management experience, with ability to deliver high-quality services.</li><li>Up-to-date understanding of regulatory requirements and best practice.</li><li>Strong relationship-building skills with partners, stakeholders, and colleagues.</li><li>Adaptable, resilient, and able to lead teams through change and challenging situations.</li><li>Able to travel across a large geographical area as required.</li></ul>🚗 A full UK driving license is essential for this role.🕵️ DBS clearance is required for this role.Please read the attached Job Description before applying so you get the full scope of the role.🚨Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.Closing: 30 NovemberPhone screening: 4 DecemberInterviews: 9 December (in Peterborough)🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.Have questions? 🧐Contact the <a href="mailto:recruitment@guhg.co.uk" target="_blank">Amplius Recruitment Team</a> and we’ll be in touch to support you with any questions, queries or conundrums!The CompanyIf you’d like to find out more about who we are and what drives us, head over to our website (link <a href="https://url.uk.m.mimecastprotect.com/s/-2jLCrMpyHlkzxF7fpC4fa9Q?domain=amplius.co.uk/" target="_blank">https://www.amplius.co.uk/about-us/</a>)

Amplius 

Community Safety Manager

A place to make things happen&nbsp;Location: Bradford, Hybrid with travel to other sites as required.&nbsp;Salary:&nbsp;£32,755 per annumPermanent, 35 hours per week, Monday – Friday, 9am to 5pm.We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone.&nbsp;&nbsp;We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us.&nbsp;&nbsp;If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.&nbsp;&nbsp;About the role&nbsp;Are you passionate about planning, governance, and driving change? It’s an exciting time to join Accent and be part of our growing Transformation team. You’ll be joining at a pivotal moment where you can truly make your mark - right at the centre of initiatives that improve how we work for our colleagues and customers. As a&nbsp;PMO Coordinator, you’ll be the engine behind planning and governance excellence, enabling consistent portfolio governance, demand management, and portfolio reporting. Your support will drive continuous improvement in PMO processes and decision-making, helping us deliver smarter, faster, and better.<h4>What you’ll do</h4><ul><li>Coordinate portfolio planning activities, ensuring projects and initiatives are prioritised, aligned with strategic objectives, and resources are allocated effectively.</li><li>Lead governance forums, including stage-gate reviews - capturing progress, risks, and actions to keep delivery on course.</li><li>Maintain and update the Portfolio Dependency Log, providing visibility of interdependencies and potential impacts.</li><li>Support the PMO in collecting resource forecast data from all projects and consolidating into a clear portfolio view.</li><li>Act as a champion of change, influencing adoption of new processes, tools, and mindsets across the business.</li><li>Use strong stakeholder engagement and influencing skills to bring diverse teams on the journey and embed data-driven decision-making.</li></ul>To view/download the full Portfolio (PMO) Coordinator job description please click <a href="https://www.accentgroup.org/media/x0wfrdrt/portfolio-coordinator-job-description-final.pdf" target="_blank">here.</a>SalaryThe salary for the Portfolio (PMO) Coordinator is £32,755 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.&nbsp;&nbsp;About you&nbsp;&nbsp;<ul><li>&nbsp; &nbsp; Foundation-level Project Management qualification (e.g. PRINCE2 Foundation, APM, PFQ) or equivalent experience</li><li> &nbsp; &nbsp;Previous relevant experience in portfolio/PMO coordination</li><li> &nbsp; &nbsp;Good understanding of project management methodologies and governance processes.</li><li> &nbsp; &nbsp; Proven ability to coordinate multiple portfolio workstreams in a busy, fast-paced environment.</li><li> &nbsp; &nbsp; Coordinate portfolio planning activities, ensuring projects and initiatives are prioritised, aligned with strategic objectives, and resources are allocated effectively.</li><li> &nbsp; &nbsp; Strong influencing skills to bring stakeholders on the journey and embed data-driven decision-making.</li><li> &nbsp; &nbsp; Champion of change – able to influence adoption of new processes, tools, and mindsets across the business.</li><li> &nbsp; &nbsp; Clear and effective communication skills, able to convey information to both technical and non-technical audiences.</li><li> &nbsp; &nbsp; Comfortable preparing and presenting updates to colleagues at various levels.</li><li> &nbsp; &nbsp; Attention to detail and commitment to maintaining accurate and up-to-date documentation.</li><li> &nbsp; &nbsp; Experience using portfolio or project management tools (e.g., Outlook, Sharepoint, MS Teams, MS Project, JIRA, Power BI, or similar).</li></ul>Portfolio (PMO) Coordinator InterviewsWe want your candidate experience to reflect who we are - a&nbsp;place to grow, a place to thrive, a place to be you.Stage 1: A Place to Connect A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.Planned date: 5th DecemberStage 2: A Place to Show Your Strengths For Stage 2 interviews you will be asked to complete a Congruity questionnaire so we can get to know you a little better. You'll also be asked to prepare a 10 minute presentation prior to the interview. We will then carry out a competency based interview and explore anything relevant from the Congruity questionnaire.&nbsp;We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.Planned date: 11th December at our Bradford office.A place to build a futureWe have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.&nbsp;And because we believe in supporting you now&nbsp;and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.We’re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.If you have any queries about the role, please email:&nbsp;"<a href="mailto:PeopleServices@accentgroup.org" target="_blank">PeopleServices@accentgroup.org</a>".&nbsp;Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.&nbsp;&nbsp;Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Portfolio (PMO) Coordinator

A place to drive change&nbsp;Location: &nbsp;Bradford or Peterborough, Hybrid with travel as required.&nbsp;Salary: £46,022 per annumPermanent, 35 hours per week, Monday – Friday 9am to 5pm.We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone.&nbsp;&nbsp;We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us.&nbsp;&nbsp;If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.&nbsp;&nbsp;About the role&nbsp;Ready to turn data into decisions that shape the future? At Accent, we’re on an exciting journey to transform how we understand and serve our customers. We’re looking for a Senior Data Analyst who thrives on curiosity, stakeholder engagement, and delivering tangible value – not just building dashboards, but driving real outcomes. You’ll play a critical role in shaping Accent’s customer strategy and operational excellence. Your insights will directly influence service improvements and customer satisfaction. This isn’t about reporting for reporting’s sake, it’s about moving the dial and enabling proactive decision-making.What you’ll do<ul><li>Lead performance reporting that drives strategic decisions.</li><li>Develop predictive models to anticipate customer needs.</li><li>Enable and evolve our data platform and CRM capabilities.</li><li>Collaborate with internal stakeholders to ensure data-driven influence across the organisation.</li><li>Help build a data community at Accent – knowledge sharing, external speakers, and fresh ideas welcome.</li></ul>To view/download the Senior Data Analyst job description please click <a href="https://www.accentgroup.org/media/4gtljiqi/strategic-reporting-anaylst.pdf" target="_blank">here</a>.SalaryThe spot salary for the Senior Data Analyst post is £46,022 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.&nbsp;&nbsp;About you:<ul><li>Proven experience in data analysis with a strong track record of creating performance reports and predictive models.</li><li>Strong experience with data visualisation and business intelligence tools (e.g., Power BI, Tableau, Qlik)</li><li>Demonstrated ability to build predictive models using statistical or machine learning techniques.</li><li>Experience working with large datasets, preferably in the housing, public sector, or not for profit sector.</li><li>Excellent analytical and problem-solving skills with a customer-centric mindset.</li><li>Strong communication skills with the ability to present complex findings to senior stakeholders and non-technical audiences.</li><li>Ability to work independently, manage multiple priorities, and deliver high-quality work to deadlines.</li><li>Degree or experience in Data Science, Statistics, Business Analytics, Mathematics, or a relevant experience.</li><li>Experience in predictive analytics, forecasting, or machine learning applications in a business context.</li><li>Knowledge of data protection regulations (GDPR) and best practices.</li></ul>Senior Data Analyst InterviewsWe want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.Stage 1: A Place to Connect A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: 5th and 8th December via Teams.Stage 2: A Place to Show Your Strengths A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. Planned date: 12th December at our Bradford office.We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.A place to build a futureWe have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) – an extra day’s leave to celebrate your birthday and the option to purchase more – a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.And because we believe in supporting you now and in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.We’re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.If you have any queries about the role, please email:&nbsp;"<a href="mailto:PeopleServices@accentgroup.org" target="_blank">PeopleServices@accentgroup.org</a>".&nbsp;Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.&nbsp;&nbsp;Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Senior Data Analyst

A place to create moments that matter&nbsp;Location: Woodston Walk, Nottingham with flexibility to cover other schemes as required. 100% onsite.&nbsp;Salary: £29,580 per annum, pro rata&nbsp;Permanent, part time, 16 hours per week, can be worked over 4 or 5 days between 9am to 5pm, Monday - Friday.&nbsp;Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.&nbsp;&nbsp;It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.&nbsp;&nbsp;&nbsp;For a career that means more and makes a meaningful impact on society, this is the place to be.&nbsp;&nbsp;The roleAt a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes&nbsp;everyone deserves a place to call home&nbsp;- and is committed to making that a reality.As a&nbsp;Specialist Housing Partner (Independent Living Housing Officer), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.What You’ll Do:<ul><li>Be a visible, supportive presence in our schemes, building strong relationships with residents.</li><li>Work closely with lettings teams to ensure smooth move-ins and positive first impressions.</li><li>Encourage community engagement and help residents live independently for as long as possible.</li><li>Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.</li><li>Collaborate with internal teams and external partners to deliver joined-up support.</li></ul>Why This Role Matters:You won’t just be managing housing - you’ll be&nbsp;creating safe, supportive environments&nbsp;where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.To view/download the Specialist Housing Partner (Independent Living Housing Officer) job description please click&nbsp;<a href="https://www.accentgroup.org/media/sytm1hfb/specialist-housing-partner.pdf" target="_blank">here</a>.SalaryThe Specialist Housing Partner (Independent Living Housing Officer) salary is&nbsp;£29,580 per annum, pro rata&nbsp;for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.About you&nbsp;&nbsp;<ul><li>Experience delivering housing management services within a specialist or generic housing context.</li><li>CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience</li><li>Strong understanding of anti-social behaviour management and rental income collection processes.</li><li>Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.</li><li>Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.</li><li>Knowledge of safeguarding practices within a housing context.</li><li>Regular business travel will be necessary to other Accent sites and off-site meetings as required.</li></ul>Successful candidates will under go a DBS check.InterviewsWe want your candidate experience to reflect who we are -&nbsp;a place to grow, a place to thrive, a place to be you.Stage 1: A Place to Connect A Teams call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. This will be via Teams.&nbsp;Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. This will be in person at the scheme.&nbsp;We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.A place to build a futureWe have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.And because we believe in supporting you now&nbsp;and&nbsp;in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.&nbsp;Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.If you have any queries about the role, please email:&nbsp;"<a href="mailto:PeopleServices@accentgroup.org" target="_blank">PeopleServices@accentgroup.org</a>".&nbsp;Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.&nbsp;&nbsp;Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Specialist Housing Partner

<h2>Our Vacancy</h2>As Damp and Mould Lead, you’ll play a key role in delivering an effective, efficient, and customer-first repairs service -focusing on cases involving damp, mould, and condensation. Acting as the main point of contact for residents, contractors, and internal teams, you’ll ensure that all damp and mould issues are investigated and resolved quickly, compliantly, and with empathy.What You’ll Do With a strong understanding of current housing legislation, including Awaab’s Law, you’ll take ownership of medium risk cases -safeguarding residents’ health, ensuring regulatory compliance, and helping drive service improvements across the board. Your ability to manage cases from first report through to resolution will be crucial, and your proactive, collaborative approach will help streamline processes and reduce complaints.You’ll work closely with our Repairs Team, regional offices, contractors, and the wider Property Services function to deliver a joined-up, resident-centred service. You’ll attend visits, review repair histories, escalate risks, and identify lessons learned to help strengthen our long-term approach to damp and mould prevention.What You’ll Need<ul><li>Experience working in housing, building services or a property related field.</li><li>Experience in case management and project coordination, specifically relating to repairs.</li><li>Experience handling high-risk and escalation cases, ensuring timely and effective resolutions.</li><li>Knowledge of housing legislation and compliance requirements, including damp and mould regulations.</li><li>IT skills, including Microsoft Excel and housing management systems</li></ul>You’ll need to work from the Pitsea office twice per week. Some flexibility to work outside of core hours or attend resident visits will be required.Why Join Us? When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays</li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Please read before applying:&nbsp; If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CVand a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Tanisha at <a href="mailto:tanisha.johnson@peabody.org.uk" target="_blank">tanisha.johnson@peabody.org.uk</a>Stage one interviews will take place on Tuesday 2nd &nbsp;and Wednesday 3rd December Stage two interviews will take place Week commencing 8th DecemberWe reserve the right to close this advert early if we receive a high volume of suitable applications.PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.<h2>Attached documents:</h2><ul><li><a href="https://careers.peabody.org.uk/members/modules/jobV2/fdownload.php?j=23dc0c3ef8c7c199&amp;f=ad03b0c273fdac46" target="_blank">&nbsp;Role Profile - Damp &amp; Mould Lead.pdf - Role Profile</a></li></ul>

Damp and Mould Lead

Housing Standards Officer or Senior Housing Standards OfficerSalary £35,081 to £52,595 p.a. (dependent on experience) plus essential car user allowanceFull-time (36 hours per week, flexible working patterns will be considered in line with service requirements.We are looking for an officer to join our busy but friendly and supportive Environmental Health team. You will work in the Residential team, and will be responsible for the licensing of houses in multiple occupation (HMOs) as well as undertaking programmed and reactive inspections including compliance visits to rented properties and caravan sites, in addition to the investigation of complaints about housing conditions.You will be enthusiastic, committed, self-motivated and have a positive attitude. You must be an excellent communicator and team player with sound time management skills and be confident in dealing with members of the public.&nbsp; You must be able to demonstrate your ability to adapt to changing priorities and work to tight deadlines.In addition to the car user allowance, we can offer excellent conditions of service with a benefits package that includes pension scheme, free parking, payment of professional fees and flexible working arrangements.For an informal discussion about the post, please contact Susan Turp, Principal Environmental Health Officer on 01784 446258, or you can email on <a href="mailto:s.turp@spelthorne.gov.uk" target="_blank">s.turp@spelthorne.gov.uk</a>.This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements.The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.&nbsp; These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.&nbsp; The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.Please note as part of the employment checks this post will subject to a basic Disclosure &amp; Barring Service (DBS) check.Closing date: Monday 15 December 2025 (Noon)Interviews: week commencing 12 January 2026Previous applicants need not apply.To apply please use the ‘apply online’ at the bottom of the page.CVs can only be accepted in support of a completed application form.Unfortunately, we are unable to reply to all candidates.&nbsp; If we have not contacted you within 3 weeks of the closing date then your application has been unsuccessful.All shortlisted applicants will be contacted via email after the closing date.Working towards equal opportunitiesStrictly No Agencies<h4>Downloads</h4><ul><li><a href="https://www.surreyjobs.info/vacancy_documents/771562/download" target="_blank">1284 Housing Standards or Senior Housing Standards Officer Job Pack</a></li><li><a href="https://www.surreyjobs.info/vacancy_documents/771563/download" target="_blank">https://www.surreyjobs.info/vacancy_documents/771563/download</a></li></ul><h4>How to Apply</h4>Please apply online via the 'Apply online' button which will take you to the Applicant Tracking System ('ATS') where, once you have applied, you can log on to your account to view the status of your application.&nbsp;Please note, we do not accept CVs submitted without a fully completed online application form.Please contact Recruitment Services on 01784 444263 (24hr answer phone) or email <a href="mailto:recruitment@spelthorne.gov.uk" target="_blank">recruitment@spelthorne.gov.uk</a> if you are having difficulty applying online.

Housing Standards Officer or Senior Housing Standards Officer

Join our new team transforming how we handle repairs and resolve complaints!This is an exciting opportunity to join a newly established Technical Complaints Resolution Team within PA’s busy Assets Directorate. The team has been created to ensure swift, professional, and comprehensive responses to repair-related complaints and to strengthen collaboration across key service areas such as Gas, Repairs, and Damp &amp; Mould.As a Technical Complaints Resolution Officer, you’ll play a vital role in ensuring residents receive a prompt, empathetic, and fair response when raising complaints about repairs. You’ll use your strong technical knowledge to diagnose issues accurately, coordinate resolutions, and rebuild trust and satisfaction through clear, transparent communication. Acting as a link between residents, contractors, and internal teams, you’ll ensure complaints are managed effectively in line with the Housing Ombudsman’s Complaint Handling Code.We’re looking for someone who can balance technical expertise with genuine care for residents, someone who thrives in a fast-paced environment and is passionate about improving housing services.We are also looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes.Please check out our website for all our current opportunities.What’s in it for you….In addition to the salary, we offer a number of benefits, including:<ul><li>High street discount schemes</li><li>Health cash plans</li><li>26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more</li><li>Flexible bank holidays – take them when it suits you</li><li>Car leasing scheme</li><li>Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.</li></ul>What you’ll be doing……Repairs Complaint Handling &amp; Customer Care<ul><li>Act as a main contact for residents raising repair complaints, ensuring they feel heard and informed.</li><li>Investigate issues using inspection reports, photographs, and technical insight to diagnose causes.</li><li>Manage a caseload from receipt to resolution, ensuring timely updates and clear communication.</li><li>De-escalate challenging situations calmly and professionally, ensuring residents feel valued.</li><li>Support vulnerable residents through reasonable adjustments and signposting to other services.</li></ul>Collaboration &amp; Continuous Improvement<ul><li>Work closely with contractors, surveyors, and internal teams to resolve complaints efficiently.</li><li>Hold teams accountable where service falls short and promote learning from outcomes.</li><li>Monitor complaint trends, identify areas for improvement, and feed insights into process and policy changes.</li></ul>Technical &amp; Organisational Excellence<ul><li>Apply strong technical knowledge of repairs (plumbing, electrics, roofing, damp/mould, etc.) to recommend effective solutions.</li><li>Prioritise workloads effectively in a fast-paced environment while meeting strict deadlines.</li><li>Maintain accurate documentation, ensuring compliance with data protection and the Housing Ombudsman’s Code.</li></ul>Communication &amp; Relationship Management<ul><li>Demonstrate excellent verbal and written communication skills, adapting your style to suit diverse audiences including residents, contractors, and senior stakeholders.</li><li>Provide clear, empathetic, and solution-focused updates that build trust and confidence.</li><li>Handle sensitive or complex information with discretion and professionalism, ensuring accuracy and transparency in every interaction.</li><li>Foster positive relationships through proactive engagement and a genuine commitment to customer satisfaction. What we’re looking for:</li><li>Recognised qualification in housing construction, building maintenance, or equivalent experience.</li><li>Strong technical knowledge across multiple trades (e.g. plumbing, electrics, joinery, roofing, damp/mould).</li><li>Evidence of training in customer service, complaint handling, or conflict resolution.</li><li>Good IT skills, including housing/repairs management systems, Microsoft Office, and digital tools.</li><li>Experience in social housing, property, or construction environments.</li><li>Proven ability to diagnose issues from inspection reports and photographs.</li><li>Excellent de-escalation and conflict resolution skills.</li><li>High integrity, empathy, and a commitment to putting residents first.</li><li>Solid understanding of housing legislation, landlord obligations, and the Housing Ombudsman’s Complaint Handling Code.</li><li>A proactive mindset; always looking for ways to improve processes and resident satisfaction.</li><li>A calm, professional communicator who can handle challenging situations with confidence and care.</li></ul>If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

Technical Complaints Resolution Officer

Are you passionate about creating safe, vibrant, and thriving communities? At Amplius, we’re looking for a dedicated Housing &amp; Neighbourhood Manager to lead and manage the delivery of high-quality tenancy, housing, and neighbourhood services across our region. In this role, you’ll drive operational performance, maintain outstanding estate standards, and work closely with customers, partners, and colleagues to build sustainable, resilient communities. If you’re committed to making a real difference and supporting safer, stronger neighbourhoods, we’d love to hear from you. 💰Salary: £51,200 per year📝Contract: Permanent, full time⏰Your week: 36.25 hours (Monday to Friday 9am – 5.15pm)We have two opportunities available for the same role, covering&nbsp;different locations -📌Amplius South Region: Based in and around Bedfordshire, Milton Keynes, and West Northamptonshire, with one day per week in the Rushden or Milton Keynes office.📌Amplius Central Region: Based in and around Cambridge, Peterborough, Leicestershire, Derbyshire, and Northamptonshire, with one day per week in the Peterborough or Rushden office.✨Snapshot of your role<ul><li>Lead and manage a team of Housing and Neighbourhood Officers, providing direction, coaching, and performance management.</li><li>Oversee tenancy management, ensuring compliance with agreements, policies, legislation, and regulatory standards.</li><li>Manage complex neighbourhood cases, including tenancy compliance, property condition, and voids, ensuring properties are maintained and re-let efficiently.</li><li>Drive improvements in estate standards, safety, and neighbourhood appearance through inspections, initiatives, and collaboration with internal teams.</li><li>Build and maintain strong partnerships with local authorities, police, community groups, and voluntary sector organisations.</li><li>Champion customer engagement, gathering feedback, building trust, and co-producing local initiatives to enhance community cohesion.</li><li>Coordinate operations to address hotspot areas and emerging neighbourhood issues.</li><li>Ensure accurate case management, audits, and reporting in line with GDPR, data-sharing protocols, and organisational policies.</li><li>Act as the regional lead for estate and neighbourhood issues, providing senior management with timely reports and insights.</li></ul>👀What we’re looking for<ul><li>CIH Level 4 (achieved, working towards, or willing to undertake.)</li><li>Extensive experience in estate and neighbourhood management.</li><li>Knowledge of Housing and Tenancy Law and current regulatory requirements.</li><li>Proven team leadership and direct line management experience.</li><li>Ability to build strong relationships with partners, stakeholders, and colleagues.</li><li>Proficient in housing management systems and able to drive service improvements.</li><li>Willingness to travel across a large geographical area as required.</li><li>Commitment to delivering high-quality services and acting as a positive representative of Amplius.</li></ul>🚗 A full UK driving licence is essential for this role.🕵️ DBS clearance is required for this role.Please read the attached Job Description before applying so you get the full scope of the role.🚨Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.Closing: 30 NovemberPhone screening: 4 DecemberInterviews: 9 December (in Peterborough)🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.Have questions?&nbsp;🧐Contact the <a href="mailto:recruitment@guhg.co.uk" target="_blank">Amplius Recruitment Team</a>&nbsp;and we’ll be in touch to support you with any questions, queries or conundrums!The CompanyIf you’d like to find out more about who we are and what drives us, head over to our website (link <a href="https://url.uk.m.mimecastprotect.com/s/-2jLCrMpyHlkzxF7fpC4fa9Q?domain=amplius.co.uk/" target="_blank">https://www.amplius.co.uk/about-us/</a>)

Housing & Neighbourhood Manager

Housing Officer Full time / Permanent Salary starting £31,000.27 and progressing through increments to the top of the Grade £35,088.24 &nbsp;Please find attached the job description and person specification which indicates the essential criteria for gaining an interview.Closing date – 14 November 2025Completed application forms should be returned to <a href="mailto:recruitment@rykneldhomes.org.uk" target="_blank">recruitment@rykneldhomes.org.uk</a>&nbsp;or it can be returned in a paper format to:Human Resources Team Rykneld Homes Ltd 2013 Mill Lane Wingerworth Chesterfield S42 6NG<a href="https://www.rykneldhomes.org.uk/media/zi5cxche/rh212-housing-officer-nov25.pdf" target="_blank">Housing Officer Job Description</a><a href="https://www.rykneldhomes.org.uk/media/ey0fjypy/job-application-form-rh-oct-2023.docx" target="_blank">Rykneld Homes Job Application Form</a><a href="https://www.rykneldhomes.org.uk/media/hafi35h4/people-are-our-priority-011221.pdf" target="_blank">People are our Priority</a>

Housing Officer

Location: Great Western Hospital, SN3 6BB Contract: Permanent, 37.5 hours per week Hours: Monday-Friday, 8am - 4.30pm Salary: Upto £27,000.00 per annum + Excellent benefits About the Role We are looking for a highly organised and proactive Estates Co-ordinator to support Serco's CAFM &amp; Asset Manager and wider Estates teams. This role plays a vital part in managing planned, reactive and remedial maintenance activities, ensuring full compliance with contractual and statutory requirements. You will work closely with the Concept Evolution CAFM system, helping maintain accurate asset data, allocate works, and provide administrative and financial support across the Estates department. This is a great opportunity for someone with experience in facilities management who is detail-focused, technically minded, and thrives in a fast-paced environment. Key Responsibilities <ul><li>Support the allocation and delivery of all planned and reactive maintenance using the CAFM system.</li><li>Ensure resources for planned, remedial and reactive works are efficiently utilised in line with contractual priorities.</li><li>Monitor Estates staff activity, ensuring all work meets required standards and timescales.</li><li>Ensure all maintenance tasks are closed accurately and with the required evidence on the CAFM system.</li><li>Upload planned activity schedules to support statutory compliance.</li><li>Review PPM and compliance documentation, upload evidence, close tasks, and log/track remedial works.</li><li>Provide financial and administrative support, including purchasing through Guided Buying, raising POs, and receipting invoices.</li><li>Act as the first point of contact for Estates calls and emails (07:00-19:00), providing updates, logging jobs, and offering technical information when required.</li><li>Support meetings through minute-taking, maintain Estates filing systems, and assist with reporting for contract governance.</li><li>Provide second-line support for CAFM tablet configuration and maintain asset records within the technical library.</li></ul>About You Essential Skills &amp; Experience <ul><li>Experience in a similar Facilities Management or Estates role.</li><li>Strong technical understanding of building services.</li><li>Excellent written and verbal communication skills; able to build strong working relationships.</li><li>Highly organised, detail-driven, and able to manage multiple priorities independently.</li><li>Strong IT skills, including MS Outlook, Excel, PowerPoint and Word.</li></ul>Desirable <ul><li>Concept Evolution or CAFM system experience (training provided).</li><li>Understanding of purchasing/procurement systems.</li><li>Ability to communicate confidently with a range of stakeholders including contractors, clients, supervisors, and technical teams.</li></ul>What we offer: <ul><li>Salary: Competitive salaries with annual reviews.</li></ul><ul><li>Pension: Up to 6% contributory pension scheme.</li></ul><ul><li>Holidays: 25 days' annual leave plus bank holidays.</li></ul><ul><li>Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.</li></ul><ul><li>Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.</li></ul><ul><li>Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.</li></ul><ul><li>ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.</li></ul><ul><li>Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.</li></ul><ul><li>Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.</li></ul>Why Join Us? You'll be part of a supportive Estates Services team where training is provided, and your technical and organisational skills will directly contribute to the safe and effective delivery of maintenance services across the contract. All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Estates Coordinator

About the Borough The London Borough of Sutton is situated less than 30 minutes by train from Central London, with direct connections to London Victoria and London Bridge. Found in zone 5 with good transport links in and out of London, Sutton boasts award winning parks and open spaces, low crime rates, affordable housing and great schools. As well as high levels of resident engagement and satisfaction, providing quality services and success in addressing our financial challenges, whilst involving residents in key issues and high street changes. Sutton is continuously investing in the health, wellbeing and education of our residents and the future generation, as set out in the "Ambitious for Sutton" corporate plan. We are home to the Royal Marsden Hospital and the Institute of Cancer Research. Together with the development of the London Cancer Hub, Sutton will be the world's leading life-science district, specialising in cancer research and treatment. Our vision will create around 13,000 jobs while contributing £1.2bn to the UK economy each year, a vibrant community of scientists, doctors and innovative companies intended to deliver real benefits for cancer patients and drive economic growth. With the regeneration of the local areas with new homes and schools, Sutton is passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living. The Council is seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment. As we strive to improve our services and spaces for our residents as set out in the 'Ambitious for Sutton' corporate plan, Sutton aims to shape the future of the borough and adapt to the needs of its residents to make our Borough a great place to live, work and raise a family. About the Role and our Ideal Candidate About the role The role is an administrative role to support the Community Safety Team. The job requires: - attending meetings virtually and in person to record the minutes - sending invites, agendas and minutes About you You will need excellent minute taking skills for a variety of meetings Excellent computer skills and written communication Use of Google systems (desirable) About Us The Community Safety Team, otherwise known as Safer Sutton Partnership, is a small team that is co-located at Sutton Police Station and the Civic Offices. The team is part of the Targeted Early Help &amp; Integrated Support Service within Sutton Children's Services- People Directorate. The team works closely with the Metropolitan Police and a range of partners and organisations to improve safety for residents and visitors within the London Borough of Sutton. Our Offer To You As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team. Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include: <ul><li> A generous annual leave entitlement of 26-31 days plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade </li><li> Enhanced Maternity, paternity, shared parental, adoption and dependents leave </li><li> Two volunteering days per year </li><li> Flexible Working - Smarter Working Scheme (dependent on the role) </li><li> Adjustable and agile working arrangements using Google Chromebooks </li><li> Learning and development portal offering a range of courses </li><li> Discounts on a range of local shops, restaurants, gyms and leisure centres </li><li> Interest free season ticket loans </li><li> Local Government Pension Scheme </li><li> Bicycle loan facilities and cycle to work scheme </li><li> Zip car scheme </li><li> Confidential health &amp; wellbeing and counselling support </li></ul>Application Process Apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections. We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities. However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Sutton we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our PRIDE values. Here at Sutton we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce. Additional Information We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups. To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda. We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract. The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis. Job Profile

Community Safety Coordinator

<ul> <li>Employer: Wirral Metropolitan Borough Council</li> <li>Salary: £28,598 - £31,022 per annum plus additional enhancements for shift work at circa £6,777-£7,338* per annum depending on Pay Spinal Column Point and plus further enhancements for working Bank Holiday(s).</li> <li>Location: Wirral</li> <li>Contract: Permanent</li> <li>Working Pattern: Evenings/Full Time/Nights/Weekends</li> <li>Hours: 36 hours per week.</li> <li>DBS Check: Enhanced</li> <li>Closing Date: 07/12/2025 at 23:59</li> <li>Reference: NS/25/326736</li> </ul>There has never been a more exciting time to join Wirral Council. We've got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you. Community Safety Officer We are looking for a Community Safety Officer to join Wirral Council's busy 24-hour/365-day Emergency Control Centre (ECC) as part of the Council's commitment to community and public safety. The ECC operates a state-of-the-art enterprise grade 24/7-365-day CCTV control room, integrated into Merseyside Police and linked via Airwave radio. The officers will proactively monitor the Council's expanding network of public realm and premises CCTV cameras, respond to Emergency Help Point activations, respond to fire and intruder alarm activations in Council buildings, monitor lone workers, provide call handling for the Council's emergency duty social care teams outside of office hours and act as single point of out-of-hours contact for the Council for public safety matters and activation of the Council's Emergency Plans. Officers will also deploy to public safety incidents; proactively and reactively attend anti-social behaviour and crime locations, including deployment of a CCTV van; audit Public Rescue Equipment and water safety signage and provide a security presence at Council meetings. Officers have an engagement role supporting local communities as a visible presence providing reassurance, advice and guidance. Officers will work closely with internal colleagues and external partners including Merseyside Police, Merseyside Fire &amp; Rescue Service and HM Coastguard. Officers are required to be both Security Industry Authority (SIA) Licenced for Public Space Surveillance (CCTV operation) and Security Guarding/Door Supervisor. Training will be provided if applicants do not have this and is an essential part of the role. A current driving licence is essential. The posts are subject to a Disclosure and Barring Service (DBS) at Enhanced level and Non-Police Personnel Level 2 (NPPV2F) clearance. The current shift pattern is downloadable; officers are required to work the full rota which includes day, afternoon/evening and night shifts. For an informal discussion about the role or any queries, please contact Billy Heggie (Team Leader - Emergency Control Centre, Community Safety) via email at <a href="mailto:williamheggie@wirral.gov.uk" target="_blank">williamheggie@wirral.gov.uk</a>. This post requires a DBS check. The Safer Recruitment &amp; Employment Policy and the Disclosures for Recruitment Procedure can be found at : <a href="https://www.wirral.gov.uk/jobs-and-training/job-vacancies/safer-recruitment-and-employment" target="_blank">https://www.wirral.gov.uk/jobs-and-training/job-vacancies/safer-recruit…</a> If you're already a Wirral Council employee, and as part of our Talent Strategy, we're committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing <a href="mailto:recruitment@wirral.gov.uk" target="_blank">recruitment@wirral.gov.uk</a> If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest's employment and skills team on <a href="mailto:info@involvenorthwest.org.uk" target="_blank">info@involvenorthwest.org.uk</a> or contact 0151 644 4500 or 0151 652 4349. Working at Wirral You'll also want to know what it's like to work here so, as a start: Our values are more than just pieces of paper on our walls! We've all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave. We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We're serious about recognising and rewarding people for the great things they do. You'll benefit from our track record of developing, growing and investing in our people. We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays. We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities. Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us. We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you'd like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible, please contact <a href="mailto:recruitment@wirral.gov.uk" target="_blank">recruitment@wirral.gov.uk</a> Please note that in accordance with the Council's policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies. It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances. Applications will be accepted until midnight on the closing date. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed. All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page. The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now. We do not accept applications or CV's from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role. How to apply Please apply online by clicking the link below

Community Safety Officer

<ul><li>Information_for_applicants</li><li>Our_values_in_action</li><li>CSCE0043G_Community_Safety_Officer_JRD</li><li>15_Week_Pattern</li></ul>Please apply online by clicking the link below There has never been a more exciting time to join Wirral Council. We've got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you. Community Safety Officer We are looking for a Community Safety Officer to join Wirral Council's busy 24-hour/365-day Emergency Control Centre (ECC) as part of the Council's commitment to community and public safety. The ECC operates a state-of-the-art enterprise grade 24/7-365-day CCTV control room, integrated into Merseyside Police and linked via Airwave radio. The officers will proactively monitor the Council's expanding network of public realm and premises CCTV cameras, respond to Emergency Help Point activations, respond to fire and intruder alarm activations in Council buildings, monitor lone workers, provide call handling for the Council's emergency duty social care teams outside of office hours and act as single point of out-of-hours contact for the Council for public safety matters and activation of the Council's Emergency Plans. Officers will also deploy to public safety incidents; proactively and reactively attend anti-social behaviour and crime locations, including deployment of a CCTV van; audit Public Rescue Equipment and water safety signage and provide a security presence at Council meetings. Officers have an engagement role supporting local communities as a visible presence providing reassurance, advice and guidance. Officers will work closely with internal colleagues and external partners including Merseyside Police, Merseyside Fire &amp; Rescue Service and HM Coastguard. Officers are required to be both Security Industry Authority (SIA) Licenced for Public Space Surveillance (CCTV operation) and Security Guarding/Door Supervisor. Training will be provided if applicants do not have this and is an essential part of the role. A current driving licence is essential. The posts are subject to a Disclosure and Barring Service (DBS) at Enhanced level and Non-Police Personnel Level 2 (NPPV2F) clearance. The current shift pattern is downloadable; officers are required to work the full rota which includes day, afternoon/evening and night shifts. For an informal discussion about the role or any queries, please contact Billy Heggie (Team Leader - Emergency Control Centre, Community Safety) via email at <a href="mailto:williamheggie@wirral.gov.uk" target="_blank">williamheggie@wirral.gov.uk</a>. This post requires a DBS check. The Safer Recruitment &amp; Employment Policy and the Disclosures for Recruitment Procedure can be found at : <a href="https://www.wirral.gov.uk/jobs-and-training/job-vacancies/safer-recruitment-and-employment" target="_blank">https://www.wirral.gov.uk/jobs-and-training/job-vacancies/safer-recruit…</a> If you're already a Wirral Council employee, and as part of our Talent Strategy, we're committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing <a href="mailto:recruitment@wirral.gov.uk" target="_blank">recruitment@wirral.gov.uk</a> If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest's employment and skills team on <a href="mailto:info@involvenorthwest.org.uk" target="_blank">info@involvenorthwest.org.uk</a> or contact 0151 644 4500 or 0151 652 4349. Working at Wirral You'll also want to know what it's like to work here so, as a start: Our values are more than just pieces of paper on our walls! We've all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave. We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We're serious about recognising and rewarding people for the great things they do. You'll benefit from our track record of developing, growing and investing in our people. We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays. We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities. Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us. We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you'd like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible, please contact <a href="mailto:recruitment@wirral.gov.uk" target="_blank">recruitment@wirral.gov.uk</a> Please note that in accordance with the Council's policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies. It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances. Applications will be accepted until midnight on the closing date. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed. All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page. The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now. We do not accept applications or CV's from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role. Salary range <ul><li>£28,598 - £31,022 per year</li></ul>

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our services? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant team. We have an exciting opportunity for a Recovery Coordinator to join our team who have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. With this role you'll be working as part of the opiate team based at Riverview Health Centre in Sunderland. Location: Sunderland Hours: Full time, 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 Dependent on experience, pro rata for part time hours Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Helen Snowdon | <a href="mailto:helen.snowdon@cgl.org.uk" target="_blank">helen.snowdon@cgl.org.uk</a> | 07768776301 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Job Title: Chef (Independent Living Retirement facility) Location: Lytham St Annes (Links View) Job Type: Part-time (15 hours per week) Salary: £12.21 per hour Reports To: Chef/Kitchen Manager &amp; Operations Management Job Overview: We are seeking a dedicated and experienced Chef to join our team at a residential retirement facility, where nutritious, well-balanced meals are a key part of the high standard of service we provide to our residents. The successful candidate will be passionate about food, committed to hygiene and safety standards, and sensitive to the dietary needs of elderly and vulnerable individuals. Key Responsibilities: <ul> <li>Plan, prepare, and cook meals in accordance with dietary requirements, preferences, and nutritional guidelines.</li> <li>Working under own initiative with the guidance of the Chef/Kitchen Manager and Operations Management.</li> <li>Design weekly menus in collaboration with Chef/Kitchen Manager and Operations Management, ensuring a variety of nutritionally balanced meals and maintaining budgetary control.</li> <li>Ensure food is served on time (service commences at 12:15pm) and at the correct temperature.</li> <li>Cater to specific dietary needs including diabetic-friendly meals, and allergy-aware dishes.</li> <li>Produce for buffets and themed events for special days and functions periodically under guidance from Chef/Manager.</li> <li>Maintain high standards of hygiene and cleanliness in the kitchen at all times (we currently have and wish to maintain our 5-star hygiene rating).</li> <li>Ensure compliance with food safety regulations (e.g., HACCP) and internal policies.</li> <li>Monitor and manage stock levels, portion control, monthly stock takes, ordering supplies as needed in the absence of Chef/Kitchen Manager. Also, minimizing waste/over production when producing dishes at all times.</li> <li>Liaise with Chef/Kitchen Manager and Operations Management to receive feedback and make necessary adjustments to meals.</li> <li>Supervise service assistants or support staff during shifts.</li> <li>Proactive in daily, weekly and monthly cleaning schedules</li> </ul>Requirements: <ul> <li>Proven experience as a chef, preferably in a residential establishment.</li> <li>NVQ Level 2 or 3 in Professional Cookery (or equivalent qualification).</li> <li>Food Hygiene Certificate (Level 2 or higher).</li> <li>Knowledge of dietary requirements for older adults and those with medical conditions.</li> <li>Excellent organizational and time management skills.</li> <li>Strong communication and interpersonal abilities.</li> <li>Compassionate, patient, and respectful approach to elderly people.</li></ul>Desirable: <ul> <li>Experience working with older clientele with varied dietary needs.</li> <li>First Aid training.</li> <li>Familiarity with CQC standards (Care Quality Commission).</li></ul>Working Hours: 6.30am - 2.30pm, 2 days per week including weekend working (including a half hour break). The Employee is also expected to provide holiday and sickness cover as required and must maintain flexibility to support 7-day operational coverage. Ready to Make a Difference? Whether you are an experienced caregiver or new to the field, ICare Group provides training and development opportunities to enhance your skills and expand your career in the healthcare industry. If you are enthusiastic about care and making a positive impact, we would love to hear from you! Visit our careers page at careers.icaregroup.co.uk to apply. Join us at ICare Group and help us make a difference, one visit at a time! Equal Opportunities: ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic. If you require any reasonable adjustments or accommodations during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. If you do not hear back from us within 14 days, please consider your application unsuccessful on this occasion. #INDHCW

Part Time Chef - Independent Living Retirement

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks. We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service. We are pleased to share an opportunity for someone to us as a Housing Officer. This is a permanent job, working 37 hours per week, Monday to Friday. The role comes with Agile Working and Flexible Working will be considered. This is a field-based role and will require travel to our customers and properties, on a specific patch within the Newtide Housing Association area. This area includes: Kessingland, Saxmundham, Felxistowe, Ipswich As a Housing Officer, you will play a key role in letting our extra care schemes and reducing void loss in these homes. These schemes provide on site support for individuals with care needs, so you'll be instrumental in ensuring that properties are allocated efficiently and to those in need as well as increasing awareness of these homes. The role also includes hosting regular drop-in surgeries at our ex-sheltered schemes, offering a visible and approachable presence for tenants and supporting them with any housing-related queries. This is a rewarding opportunity to make a real difference in the lives of our tenants while helping us reduce void loss and raise the profile for our extra care schemes. Whilst ensuring that we are compliant with legislation and Flagship's policies and procedures. You'll be responsible for a case load, providing support to tenants with concerns including safeguarding, hoarding, property condition concerns and mental health support. Also assisting with the management of tenancy breaches and tenancy fraud. Applications are welcomed for the role of Housing Officer from those with exceptional communication skills, with the ability to deliver complex and difficult messages in a simple and engaging way. Whilst being able to listen and empathise in order to act with our tenants' interest at heart. You can also confidently prioritise and manage a case load based on urgency. Educated to GCSE standard, or equivalent, you must also have a full UK driving license. In return for your hard work, we offer a competitive salary of £32,660.15 per annum and a benefits package that includes: <ul> <li>Company Car.</li> <li>25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.</li> <li>Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.</li> <li>Death in Service Benefit.</li> <li>Company Sick Pay.</li> <li>An agile working environment to achieve a healthy work/life balance.</li> </ul>and that's not all! We're also proud to offer: <ul> <li>Opportunities for development (including apprenticeships, our Academy, and various training options).</li> <li>Health and well-being programs and initiatives.</li> <li>Empowerment (we give you the tools and systems to make the right decisions for resolving issues).</li> <li>A Leadership Team that inspires, develops, and supports you.</li> </ul>Please see the attached The Housing Officer The Part I Play Statement , for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you're the right person for the job; please quote Reference Number 9962 and state that you are applying to be a Housing Officer, in your statement. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box. Please click here , to see the full list of benefits for this job. If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence. Closing Date: 05.12.2025. Interview Date: 16.12.2025, in Melton, near Woodbridge. Applications may be reviewed, and candidates invited to interview ahead of the close date. We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful. No Agencies please. Housing Officer - Reference Number 9962 About Us Victory / Samphire/ Newtide Homes is part of Bromford Flagship . By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive. Division Housing Department Newtide Homes Locations Mobile - Newtide Homes - Kessingland, Mobile - Newtide Homes - Saxmundham, Mobile - Newtide Homes - Felixstowe, Mobile - Newtide Homes - Ipswich Remote status Hybrid Yearly salary £32,660.15

The Vacancy Part Time - 24hrs Hampshire Social Inclusion Test Valley and Eastleigh provides supported accommodation to adults, who are homeless or at risk of homelessness, across two locations. Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living. We also work with a range of agencies to maximise the support and opportunities for clients. We also provide community support to individuals who are or have been rough sleeping to access and maintain emergency accommodation. Although this can be a challenging role, it's also very rewarding. This is an exciting role, where no two days will be the same, you will take part in various tasks, such as running client activities and life skills projects. If you love working with people and want to make a difference in the lives of those you support, then please apply. JOB PURPOSE To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To assess the needs of each client, helping to develop their individual support plan to achieve their goals</li> <li>To produce and regularly review comprehensive client-based risk assessments</li> <li>To manage a caseload of clients on a one-to-one basis </li> <li>To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification</li> <li>To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients</li> <li>To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service</li> <li>To support clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR</li> <li>To maintain confidentiality</li> <li>To represent the organisation in a professional manner </li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role</li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work nights and/or weekends</li> <li>This role will require you to lone work</li></ul>ESSENTIAL CRITERIA <ul> <li>Strong communication skills, both verbal and written</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Good working knowledge of Microsoft Outlook, Excel and Word</li> <li>Confident and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Effective team working </li> <li>Ability to respond calmly to crisis</li> <li>Deal promptly with and effectively react to challenging situations</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>DESIRABLE CRITERIA <ul> <li>Experience of managing a caseload of clients </li> <li>Understanding of risk assessment and person-centred, outcomes-based delivery</li> <li>Understanding of the support needs of people experiencing homelessness or those with complex needs</li> <li>Knowledge of voluntary and statutory agencies, housing regulations and the benefits system</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

Homeless Support Worker

The Vacancy FULL TIME - 37hrs Hampshire Social Inclusion Test Valley and Eastleigh provides supported accommodation to adults, who are homeless or at risk of homelessness, across two locations. Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living. We also work with a range of agencies to maximise the support and opportunities for clients. We also provide community support to individuals who are or have been rough sleeping to access and maintain emergency accommodation. Although this can be a challenging role, it's also very rewarding. This is an exciting role, where no two days will be the same, you will take part in various tasks, such as running client activities and life skills projects. If you love working with people and want to make a difference in the lives of those you support, then please apply. JOB PURPOSE To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To assess the needs of each client, helping to develop their individual support plan to achieve their goals</li> <li>To produce and regularly review comprehensive client-based risk assessments</li> <li>To manage a caseload of clients on a one-to-one basis </li> <li>To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification</li> <li>To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients</li> <li>To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service</li> <li>To support clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR</li> <li>To maintain confidentiality</li> <li>To represent the organisation in a professional manner </li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role</li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work nights and/or weekends</li> <li>This role will require you to lone work</li></ul>ESSENTIAL CRITERIA <ul> <li>Strong communication skills, both verbal and written</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Good working knowledge of Microsoft Outlook, Excel and Word</li> <li>Confident and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Effective team working </li> <li>Ability to respond calmly to crisis</li> <li>Deal promptly with and effectively react to challenging situations</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>DESIRABLE CRITERIA <ul> <li>Experience of managing a caseload of clients </li> <li>Understanding of risk assessment and person-centred, outcomes-based delivery</li> <li>Understanding of the support needs of people experiencing homelessness or those with complex needs</li> <li>Knowledge of voluntary and statutory agencies, housing regulations and the benefits system</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

Title: Neighbourhood Housing Lead - South West London Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: Morden Road, CR4 4DA Working Location: Garratt Lane office and South West London - changing to Morden Road, CR4 4DA (office due to open later this year) Patch locations (confirmed on appointment) Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday to Friday, 09:00 - 17:00 Closing Date: 5th December 2025 - 23:00 Interview Dates - Interview will take place on a date to be confirmed, please note if these are in person you will need to attend the Morden Road office - CR4 4DA . Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. *Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks) Role Profile - Neighbourhood Housing Lead.docx Join our South West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ Salary range <ul><li>£35,951 - £39,531 per year</li></ul>

Neighbourhood Housing Lead - SW - 7314

The Role: We are seeking a Housing Support Assistant to work in our busy Housing Services team. The role includes handling all enquiries by email, in person or on the telephone, providing support in accommodation and related matters regarding a move to Cambridge. Checking, verifying and approving all registrations for accommodation. The role holder liaises with customers and landlords on a daily basis. Accuracy in the use of a database, Word, email communications and the use of Excel to create and generate reports - all Microsoft Office packages. The role is varied, and you may be asked to undertake other administrative tasks to support the wider team. About you: In order to succeed in this role, you will join us with excellent communication skills, both oral and written, and accuracy in record keeping. Experience in the property and customer service sector, in the use of databases and Microsoft packages are essential. You will provide a welcoming and supportive response to customers, and to manage a range of tasks when it is very busy. Benefits of working at the University of Cambridge include: <ul> <li>Competitive rates of pay with automatic service related pay progression and annual cost of living increases;</li> <li>Generous annual leave allowance</li> <li>Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries)</li> <li>An auto-enrolment pension scheme, with a generous employer contribution;</li> <li>Travel benefits and retail discounts at over 2,000 local and national stores;</li> <li>Schemes to support with relocation</li> </ul>Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online. If you have any questions about this vacancy or the application process, please email Estates Division on <a href="mailto:EDR@admin.cam.ac.uk" target="_blank">EDR@admin.cam.ac.uk</a> Please quote reference BA47995 on your application and in any correspondence about this vacancy. The University actively supports equality, diversity and inclusion and encourages applications from all sections of society. The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Housing Support Assistant

Job Title: Housing Officer Head Office Location: Brindley Place, Birmingham Job Location: Brindley Place and Agile working Salary: £33400 - 41800 Contract type: Permanent Working hours: 37 hours per week Closing Date - 8 th December 2025 Interview Date - tbc About the role We are currently recruiting for a Housing Officer on permanent basis. This role will cover an area in the West Midlands including Redditch, Coventry, Solihull, and Stratford Upon Avon. The Housing Officer role will require you to support GreenSquareAccord`s aim of valuing our customers by meeting housing and related needs on a cross-tenure patch. You will work both independently and as part of a team; to pro-actively deliver a high-quality housing management service, focussing on customer satisfaction and value for money. The role will require you to manage complex tenancy issues including property condition and anti-social behaviour cases. You will manage estate issues including health &amp; safety issues. You will work independently in challenging situations and with changing priorities striving to add value to everything you do. You will provide information to new and existing customers which will enable them to manage and sustain their tenancy. You will provide support/ attendance if requested by the Regional Locality Manager at the relevant Locality Board in line with our Locality Model approach. This role requires a cover letter. If one is not provided, your application might not be considered. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you You will have a good general or technical education beyond GCSE e.g. 2 or more A- Levels/NVQ3 or vocabulary, verbal reasoning and numerical skills to the equivalent ability level. Housing or related qualification would be beneficial for this role. You will require knowledge and experience of housing and tenancy law, including succession, mutual exchange, assignments and ending tenancies. This will also include experience of tenancy or leasehold management and enforcement. For this role you will be able to demonstrate a good track history of delivering excellent customer service. This will also include excellent administration and organisational skills, with an ability to prioritise effectively and manage own demanding workload. A FULL UK driving licence is essential for this role. About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul><li>We believe our customer is everything</li><li>We are one team</li><li>We are supportive and caring</li><li>We are business-minded for social purpose</li><li>We are curious and ambitious.</li></ul>Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes: <ul><li>25 days annual holiday entitlement</li><li>A defined contribution pension scheme.</li><li>Trust based flexible working and a Confidential Employee Assistance Programme (EAP).</li><li>Two days paid volunteering leave per year</li><li>Buying and selling of annual leave</li><li>Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!</li></ul>All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Title: Neighbourhood Housing Lead - South West London Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: Morden Road, CR4 4DA Working Location: Garratt Lane office and South West London - changing to Morden Road, CR4 4DA (office due to open later this year) Patch locations (confirmed on appointment) Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday to Friday, 09:00 - 17:00 Closing Date: 5th December 2025 - 23:00 Interview Dates - Interview will take place on a date to be confirmed, please note if these are in person you will need to attend the Morden Road office - CR4 4DA . Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. *Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks) Role Profile - Neighbourhood Housing Lead.docx Join our South West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ

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