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Housing Support Assistant
ExtraCare
Birmingham B19 2XU, UK
17/06/2026
Social care
Part Time
The ExtraCare Charitable Trust are recruiting for a Part-Time Housing Support Assistant based at Pannel Croft Retirement Village.
This is an opportunity for a Housing Support Assistant to join our friendly team at our Pannel Croft Retirement Village and support the Village's commitment in delivering ExtraCare's mission of "better lives for older people".
If you come with a housing background or have provided information, advice, guidance, and support to vulnerable people and have effective administrative skills we would like to hear from you.
Benefits include:
What will you do as our Housing Support Assistant?
Pannel Croft Village in Newtown, Birmingham provides 181 spacious homes and a host of opportunities for residents.
We offer vibrant communities for over 55's that support healthy, active and independent lifestyles.
Do not miss out! Click 'apply' now to make a difference to the lives of older people as our Housing Support Assistant.
Thispost will be subject to two satisfactory references, medical clearance and Home Office right to work clearance.
ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all including making reasonable adjustments to support candidates throughout the recruitment process.
ExtraCare reserves the right to close this job advertisement when convenient.
This is an opportunity for a Housing Support Assistant to join our friendly team at our Pannel Croft Retirement Village and support the Village's commitment in delivering ExtraCare's mission of "better lives for older people".
If you come with a housing background or have provided information, advice, guidance, and support to vulnerable people and have effective administrative skills we would like to hear from you.
Benefits include:
- Contributory Pension (up to 9%)
- Employee Assistance Programme
- Life Assurance
- Cycle to work Village.
- 33 days annual leave including bank holidays pro rata for part time.
- Option to purchase or sell additional annual leave.
- Free Gym Membership
- Role: Housing Support Assistant - Part Time
- Hours: 15 hours per week
- Contract: Permanent
- Shifts: 3 days per week, 7-day rolling rota (flexibility required, also needs to work alternate weekends)
- Salary: £13.83 per hour (£10, 819 pa, pro rata of FTE)
- Location: Pannel Croft Village, Birmingham, B19 2XU.
What will you do as our Housing Support Assistant?
- Showing potential residents around the Village/apartments.
- Helping to settle in residents to their new home.
- Responding to tenancy or lease issues that may arise.
- Ensure that residents' wellbeing is monitored daily.
- Ensure that residents thrive within a retirement setting.
- You will regular carry out resident visits and be involved in community meetings.
- Work collaboratively with other teams to ensure resident needs are met.
- Previous experience of working in ideally a housing related or support services providing advice & guidance and excellent customer service.
- Engaging, positive personality
- Empathetic, friendly, and able to build relationships with residents who will have varying needs.
- Solution focussed with a creative outlook to resolve issues.
- Able to work under pressure calmly and prioritise your work.
Pannel Croft Village in Newtown, Birmingham provides 181 spacious homes and a host of opportunities for residents.
We offer vibrant communities for over 55's that support healthy, active and independent lifestyles.
Do not miss out! Click 'apply' now to make a difference to the lives of older people as our Housing Support Assistant.
Thispost will be subject to two satisfactory references, medical clearance and Home Office right to work clearance.
ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all including making reasonable adjustments to support candidates throughout the recruitment process.
ExtraCare reserves the right to close this job advertisement when convenient.