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Independent Reviewing Officer Permanent, Full Time £46,574 to £56,027 per annum Location: Countywide Working Style: Anywhere worker Closing Date: 3rd September 2025 Here in Essex, we continue to raise the bar about practice and our investment in our workforce is second to none. It's an exciting time to join us having received our 2 nd Outstanding Ofsted rating in a row. The Role Independent Reviewing Officer for South and West Essex. Requires travel to chair looked after child reviews and visit children. To provide an effective Independent Reviewing Officer (IRO) service for children in care, in accordance with statutory regulation, guidance, and Essex County Council procedures. To review the cases of children who are looked after as laid down in Volume 2 Care Planning, Placement and Case Review (England) Regulations (2021), and the IRO Handbook (2010). The statutory duties of the IRO are to [Section 25B (1), 1989 CA]: <ul><li>Monitor the performance by the local authority of their functions in relation to the child's case.</li><li>Participate in any review of the child's case.</li><li>Ensure the wishes and feelings of the child are given due consideration by the authority.</li><li>Perform any other function which is prescribed in regulations.</li></ul>The Independent Reviewing Officer's primary focus is to quality assure the care planning and review process for each looked after child, and to ensure that the child's needs, wishes and feelings are given full consideration. The review process should consider the child's assessed needs, and their progress, and will agree both long term plans and more immediate steps that will meet these needs and promote the child's welfare. The purpose of the review process is to ensure that the child's welfare is safeguarded and promoted in the most effective way while looked after by the Local Authority. The IRO role is one of practice expertise in the area of children in care and care planning and should be pivotal in driving forward Essex County Council's commitment to secure better and improved outcomes for children in care. The IRO should actively contribute to ensuring that Essex County Council fulfils its responsibilities as a 'corporate parent' for all children in care, by providing scrutiny and challenge to all levels of practitioner and manager within the organisation. Accountabilities <ul><li>To ensure that statutory review meetings are held within the required timescales, and that all relevant family members, parents, carers and professionals are identified, invited to attend, and/or consulted fully in the process. This should take place in conjunction with the Social Worker responsible for the child and take into account the wishes and feelings of the child.</li><li>To independently monitor the progress of the child between review meetings, ensuring the care plan continues to meet the assessed needs, and take action to convene a formal review when necessary.</li><li>To communicate directly with the senior management team within Family Operations, when the Local Authority fails to meet its statutory obligations to children in care, especially where poor practice has contributed to, or increased, the risk to a child.</li><li>To contribute to the development of strategic and corporate plans, ensuring effective representation of the issues relevant to looked after children, in order to secure better outcomes and continuous service improvement.</li><li>To ensure that arrangements are made for children to access advocacy services, where this is considered appropriate and/or beneficial.</li><li>To enable and support children and young people to access and make use of the authority's complaints and compliments procedure, as appropriate.</li><li>To ensure that the appropriate support is in place for parents and/or carers to participate fully in the review process e.g. interpreter, advocate.</li><li>To ensure that review processes are child-centred and maximise the potential involvement and participation of children, young people, parents and carers; mediating to resolve disagreements swiftly where necessary. When efforts to resolve issues informally are unsuccessful to use the Dispute Resolution Procedure to highlight deficiencies in care planning, resource allocation, inter-agency working and/or risk management, and challenge practitioners, managers and senior managers, when care plans do not effectively meet the identified needs of the looked after child.</li><li>To act as a source of expert advice, consultation and mentoring for Family Operations staff on professional and practice issues relating to Children in Care.</li><li>To produce review decisions and reports in line with statutory requirements.</li><li>Ensure that administrative procedures are followed and that reports, and other documentation are completed and distributed, and client records are updated, within the prescribed timescales.</li><li>To monitor the organisation and efficiency of the Independent Reviewing Service, and to make recommendations to the Service Manager for improvements to the system.</li><li>To keep abreast of research findings which impact on Children Looked After and make recommendations to children's forums.</li><li>To contribute to the development and corporate delivery of the Reviewing Service throughout the County.</li><li>To work to the objectives for Children in Care as set out in the Multi Agency Children in Care Strategy 2012-2017.</li><li>Undertake such other duties as may reasonably be required of you commensurate with your grade.</li></ul>The Experience You Will Bring <ul><li>Educated to Dip SW or degree level in Social Work practice.</li><li>PQ Childcare Award or equivalent by experience.</li><li>Current Social Work England Registration.</li><li>A proven ability to form and sustain relationships with children and young people and the ability to promote the interest, wishes and feelings of children in care.</li><li>A commitment to promoting family time and relationships with a child's family of origin.</li><li>A comprehensive working knowledge and experience of working with children and families, and Children in Care and be fully conversant with all related statutory obligations, codes of practice and significant research findings.</li><li>A sound working knowledge and experience of operational planning and service delivery within children's services in local government, with demonstrable and proven record of achievement in same.</li><li>Experience of chairing meetings involving children, parents and/or carers and other professionals.</li><li>The confidence and ability to work constructively with senior managers, offering a critical perspective and appropriate challenge.</li><li>A detailed understanding and awareness of the requirements of leading and managing change within a large, complex organisation.</li><li>Experience of providing social work supervision and support.</li><li>Experience of developing and implementing planning and performance frameworks in a multi-disciplinary and partnership environment.</li><li>A thorough understanding of the legal framework relating to looked after children and care leavers, including knowledge of the National Minimum Standards for fostering services and the Adoption Agencies Regulations 2005.</li><li>A thorough working understanding of the legal process and the issues involved when a local authority makes an application to the court for an order.</li><li>Knowledge of the evidence about what makes for good quality practice in working with children and families to safeguard children and promote their welfare.</li></ul>To read more about our business area, please visit: Children &amp; Families Please take a look at our 'No Magic' Children &amp; Families video Why Essex? As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex . With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you. In February 2025 , Greater Essex was accepted onto the Government's devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR ) on our careers site. Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. Once you've secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs. At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles , including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone. The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond. Driving licence and car or the ability to meet the mobility requirements of the role through other means is essential. As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to <a href="https://www.gov.uk/dbs-update-service" target="_blank">https://www.gov.uk/dbs-update-service</a> Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community If you have queries on this role or require anything further, please email <a href="mailto:resourcing.team@essex.gov.uk" target="_blank">resourcing.team@essex.gov.uk</a> Follow us on Facebook , Twitter, Instagram and LinkedIn . Further details can be found on our careers page . Downloads Pay and Reward Our Ways of Working About Us Organisation Behaviours

Independent Reviewing Officer

Operations Manager - Care &amp; Supported Housing Hertfordshire - £43,446 per annum - Permanent/Full Time (37.5 hours per week) Make a Difference Every Day Are you passionate about empowering young people to thrive? At Hightown Housing Association, we believe every young person deserves the opportunity to live independently, safely, and with dignity. We are seeking a dedicated Operations Manager to lead our Young People services and Separated Migrant Children (SMC) schemes across Hertfordshire. This is a unique opportunity to shape services that support young people facing complex challenges - whether transitioning out of care, experiencing homelessness, or needing tailored support to build life skills and resilience. What You Will Lead On <ul><li>High-quality, strengths-based support that promotes independence, safety, and personal growth.</li><li>Compliance with key legalisation and frameworks including Ofsted Supported Accommodation (England) Regulations 2023, Children Act 1989 &amp; 2004, Care Act 2014.</li><li>Service development and transformation to meet evolving needs and commissioning priorities.</li><li>Recruitment, supervision, and development of passionate, trauma-informed staff teams.</li><li>Strategic partnerships with commissioners, social workers, and external agencies.</li><li>Performance monitoring, audits, and continuous improvement.</li><li>Registering as the Ofsted Registered Service Manager for your area</li></ul>What You Will Bring <ul><li>Proven leadership in young people's services, care, or supported housing.</li><li>Strong understanding of safeguarding, trauma-informed practice, and risk management.</li><li>Experience managing complex services and driving operational excellence.</li><li>A collaborative, compassionate approach to team and service development.</li><li>Excellent communication, problem-solving, and stakeholder engagement skills.</li></ul>Why Hightown? <ul><li>Be part of a values-driven organisation that puts people first.</li><li>Lead services that truly change lives.</li><li>Enjoy a supportive culture of learning, reflection, and innovation.</li><li>Competitive salary and benefits package.</li><li>Opportunities to shape the future of care and supported housing.</li></ul> Make a Real Impact This is more than a management role - it's a chance to shape services that change lives. You will work closely with commissioners, social workers, and external partners to ensure our Young People and SMC services are responsive, compassionate, and effective. The Benefits: <ul><li> £43,446 per annum for a 37.5-hour week </li><li> 33 days annual leave (including bank holidays), rising to 35 with service </li><li> Monthly attendance bonus and annual performance bonus </li><li> Workplace pension and life assurance (3x salary) </li><li> Refer-a-friend scheme (£130 bonus) </li><li> Ongoing professional development and support </li></ul>If you share our values, we would love you to work for us. Please note due to the nature of the services we run and the need to respond to business requirements, you may be required to work with different cohorts and/or within different geographical patch areas during your employment. The organisation reserves the right to make such changes in order to meet operational and service delivery needs. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory disclosure from the Disclosure and Barring Service, together with any other relevant recruitment

Operations Manager

We are The Housing Network (THN), a private Limited Company with a purpose. We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives. Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference. We are a team that is absolutely committed to innovate, excel and be dependable in all that we do. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business. Role Overview - What is it? To lead one of our local teams in the delivery of various supported housing services, including our new Active Opportunity Pathway (AOP) for those experiencing multiple disadvantage / severe multiple disadvantage and/or temporary accommodation for individuals or families. You will be an experienced supported housing professional who is familiar with leading, supporting and managing teams (in a hands-on way) to help those experiencing multiple disadvantage or severe multiple disadvantage to overcome barriers to achieving greater independence. You will have an in-depth knowledge of best-practice and current thinking when working with vulnerable people or families facing homelessness, who require support with mental-health, substance misuse, a history of offending and other needs. Using your knowledge and skills to help us create one of the most effective outcomes-focused services in the sector, adhering to the Making Every Adult Matter principles (MEAM). You will be familiar with and have experience of effectively supporting teams to work in a strength-based and trauma informed way. Taking personal pride and ownership in supporting your team (and the wider department / organisation) develop those approaches in support of helping residents achieve outcomes far beyond their expectations. You will have worked in an accommodation-based setting, with significant experience of providing intensive housing management, and tenancy management tasks. Drawing on your knowledge of safeguarding, housing benefit, Universal Credit and mental health, drug and alcohol specialist interventions to support your team to perform at the highest level, meeting and exceeding the expectations of internal and external stakeholders. This is a new role in a specialist team and not one which will see you stepping too far back from those who we support. So you will not only be managing the team who are supporting those experiencing homelessness and multiple disadvantage, but also supporting a small complex caseload yourself. You will be joining us at a very exciting time as we pursue significant growth across our services to develop accommodations options integrated with support, giving you a unique opportunity to use your knowledge and experience to help shape an amazing service for the future. To act as an ambassador for The Housing Network, to promote its mission and values. Being respectful and kind is at the heart of everything that we do. Main Duties - What needs to be done? Staff Management Elements: <ul><li>Actively support your team to deliver a high quality and the most effective and efficient service possible, ensuring they place our residents at the heart of all that they do as they help them achieve sector-leading outcomes.</li><li>Provide a positive role model to your team as you support and motivate them to develop and progress in their role.</li><li>Manage and administer an effective high-performance culture through regular 1:1s, objective setting and appraisals, providing additional support where necessary to overcome challenges and barriers.</li><li>Support your team to seek out opportunities for knowledge development and skill improvement, reviewing its relevance against organisational policies and budgets.</li><li>Participate in the 'Managers On Call' rota to ensure that a point of escalation is available to your team in the event of a serious incident, out of hours.</li><li>Lead on the accurate and effective management of relevant budgets and performance to ensure optimum performance against organisational objectives.</li><li>Fulfil all mandatory line management responsibilities (e.g. annual leave and sickness management), providing strong leadership throughout the entire employee life-cycle in accordance with the organisation's People policies.</li><li>Provide a safe space for reflective practice.</li><li>Create a positive culture of inclusion where your team feel able to engage and offer constructive challenge and feedback.</li><li>Lead on ensuring all aspects of service and property compliance and H&amp;S are maintained at appropriate levels at all times, escalating concerns without delay to senior management.</li><li>Lead on the monitoring and delivery of all relevant contract performance elements, supporting your team to proactively engage with the meeting (and exceeding) of those measures.</li><li>Maintain oversight across all safeguarding matters for the service, leading on engagement with external stakeholders and multi-disciplinary teams, attending case review meetings where appropriate.</li></ul>Support Elements: <ul><li>Ensure you and your team employ a strength-based and trauma-informed approach to building trusting relationships with residents, using that to help create accurate, realistic and meaningful (outcome focused) support plans.</li><li>Use your knowledge and experience of working with people experiencing homelessness and multiple-disadvantage to support your team in identifying and capturing risks, to help design mitigation strategies and inform coping mechanisms.</li><li>Support and challenge your team to engage pro-actively and effectively with residents to help them identify barriers which are preventing them gaining greater levels of independence.</li><li>Uphold the highest levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community. Working within local frameworks to ensure policies and reporting mechanisms are applied correctly.</li><li>Ensure all team members are up to date with training in line with the organisation governance framework and related policies</li><li>Quality assure accurate records maintained by the team of all support engagements, support plans, risk assessments and other support pathway elements, using them to support appropriate partnership working with local partner agencies.</li><li>Champion the principles of trauma-informed engagement and support across the service and wider organisation, helping colleagues develop their skills and communication approaches to support the achievement of outcomes.</li><li>Encourage the team to take time to engage pro-actively with all residents in the scheme, using the less formal engagements to help deepen the understanding and effectiveness of support plans and achievement of outcomes.</li><li>Work with senior leaders to engage pro-actively with local multi-disciplinary health and housing teams and network groups, seeking to maximise outcomes for individuals and build added-value into the service as a whole.</li><li>Ensure all types of engagement with residents either individually or in group sessions, is recorded all in THN's digital support system.</li><li>Oversee all caseload held by the team (support plans / risk assessments) , ensuring that all residents receive and engage with appropriate amounts and types of support suitable for their needs.</li><li>Work in a non-risk averse and non-judgemental way, helping residents understand the negative impact of their behaviours, then providing harm reduction information and advice where necessary.</li><li>Act as a positive role model for residents and the team, using a strength-based approach to helping them set realistic (but aspirational) goals, prompting, encouraging and motivating them to make them a reality.</li></ul>Intensive Housing Management: <ul><li>Work with colleagues at service and organisational level to ensure maximum levels of service utilisation and efficiency, including the processing and review of referrals in a non-risk averse and balanced community way.</li><li>Lead on the process of referral management, support / needs / risk assessment, and recording of all relevant findings accurately in THN's digital support management system at the first point of resident contact.</li><li>Ensure that the team supports residents to understand and complete all necessary tenancy documentation and service entry requirements, recording them as required in THN's various housing management systems.</li><li>Support the team to take ownership of any rent management matters for residents, helping them to understand the importance of appropriate money management and to take necessary action to avoid arears, which will involve administration of housing benefit claims.</li><li>Support the team with welfare benefit queries and money management skills to maximise rental income,</li><li>Ensure regular accommodation inspections are completed, encouraging the team to use this opportunity to help residents develop further independent living skills (e.g. reporting of repairs) whilst ensuring all necessary compliance and Health and Safety requirements are met.</li></ul>General Elements: <ul><li>Proactively engage in the wider supported housing / homelessness pathway network within the service area, balancing workload / time to ensure engagement is manageable and effective.</li><li>Accurately prepare KPI / performance reports and data in line with commissioning agreements, using that data to inform contract monitoring processes.</li><li>Engage within all relevant organisational KPI / performance management processes, preparing and presenting data and reports as required.</li><li>Maintain all aspects of operational performance at the highest levels, working in a timely / innovative way to address any issues of underperformance.</li></ul>Relationships - Who will I be working / engaging with? <ul><li>Internal - Other AOP service colleagues (e.g., concierge, support workers) / Maintenance and Facilities Teams / Head of Service and Senior Leadership Team / Residents.</li><li>External - Local Authority Commissioners and Housing Officers / Third Sector Partners / Statutory Partners (e.g., Police and Probation) / Housing Benefit Officers / DWP and Employment Partners etc.</li></ul>Competencies - Who with and your skill level? <ul><li>Experience of leading a team in a supporting people setting</li><li>Extensive and demonstratable knowledge and experience of working with people (including families) experiencing homelessness and multiple disadvantage such as mental health, drug and alcohol</li><li>Extensive and demonstratable experience of working in an accommodation-based service, with specific reference to effective rent management, housing benefit and accessing positive move-on options.</li><li>Proven abilities to work in a strength-based and trauma-informed way for the benefit of individuals and families, helping them to achieve a level of positive housing, health and wellbeing outcomes beyond their expectations.</li><li>Experience of quality assurance in relation to completing and managing accurate support plans and risk assessments, which inform design and implementation of engaging and impactful support activities for Families and singe people.</li><li>Extensive and demonstratable knowledge and experience of maintaining the highest standards of safeguarding for vulnerable people.</li><li>Comfortable and familiar with working in a non-risk averse way.</li><li>Knowledge and experience of best-practise and current approaches (e.g. adverse childhood experiences) to deliver effective intervention and therapeutic engagements for people with mental health and drug and alcohol support needs.</li><li>Highly developed ICT skills and familiarity with digital support management systems, and personal abilities and focus on maintaining accuracy at all times.</li><li>Excellent written / verbal communications skills, with the confidence to engage with external partners and stakeholders for the benefit of residents, the service and organisation as a whole.</li></ul>General and Additional <ul><li>The responsibilities contained within this job description are indicative, but not exhaustive. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder.</li><li>The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post.</li><li>The post holder shall comply with the organisation's policies and procedures, ensuring appropriate actions and reporting protocols are followed at all times.</li><li>The post holder shall attend regular staff or other related meetings, contributing positively where appropriate and relevant.</li><li>Extensive travel across the UK will be required from time to time to support the delivery of role requirements, with you holding a full UK driving licence and access to private vehicle for business use when required.</li><li>An Enhanced Disclosure is required for this position.</li></ul>We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024&gt;29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind. The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce. We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents. All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

Supported Housing Manager

The ExtraCare Charitable Trust are recruiting for a part-time Housing Support Assistant on a permanent contract to join our supportive team, based at our Longbridge Retirement Village in Birmingham. This is a fantastic opportunity for someone who is experienced in providing Housing Support and would like to further their career as well as supporting older people to live as independently as they can and understand the challenges older people face? We would like to hear from you if you would like to join our friendly team at Longbridge Retirement Village. Our benefits include <ul> <li>33 Days Annual Leave (FTE) Pro Rata for Part Time</li> <li>Buy And Sell Holiday</li> <li>Free Life Insurance</li> <li>Cycle2work Scheme</li> <li>Attendance Reward</li> <li>Free Use of Onsite Gym,</li> <li>Up to 9% employer pension contribution (5% employee)</li> <li>Blue Light Card discounts</li> <li>Enhanced Maternity &amp; Paternity allowance</li></ul>Role Details <ul> <li>Role: Housing Support Assistant</li> <li>Hours: 16hrs</li> <li>Contract: Permanent - Part-Time</li> <li>Salary: £10,887</li> <li>Location: Longbridge Retirement Village, Birmingham, B45 8TD</li></ul>What will you do as our Housing Support Assistant? <ul> <li>Showing potential residents around the village/apartments.</li> <li>Helping to settle in residents to their new home.</li> <li>Responding to tenancy or lease issues that may arise.</li> <li>Ensure that residents' wellbeing is monitored daily.</li> <li>Ensure that residents thrive within a retirement setting.</li> <li>You will regular carry out resident visits and be involved in community meetings.</li> <li>Work collaboratively with other teams to ensure resident needs are met.</li></ul>Our ideal Housing Support Assistant will be: <ul> <li>Previous experience of working in ideally a housing related or support services providing advice &amp; guidance and excellent customer service.</li> <li>Engaging, positive personality</li> <li>Empathetic, friendly, and able to build relationships with residents who will have varying needs.</li> <li>Solution focussed with a creative outlook to resolve issues.</li> <li>Able to work under pressure calmly and prioritise your work.</li></ul>ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community. Do not miss out! Click 'apply' now to make a difference to the lives of older people as our Housing Support Assistant. Thispost will be subject to two satisfactory references, medical clearance and Home Office right to work clearance. ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all including making reasonable adjustments to support candidates throughout the recruitment process. ExtraCare reserve the right to close this job advertisement early.

Housing Support Assistant

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul> <li>The role of our Resident Liaison Officer is to act as the main point of contact for our clients and be a customer contact for compliance, escalated queries, complaints, and complex issues. The role also involves daily administration/client reporting. </li> <li>Act as the main point of contact for escalated calls from Customer Service Agents</li> <li>Work closely with operations/managers and liaise with customers to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress.</li> <li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised.</li> <li>Update and provide compliance &amp; repair reports to client.</li> <li>Call customers to arrange appointments for follow up works</li> <li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li> <li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li> <li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress.</li> <li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li> <li>Attend Contract meetings.</li> <li>All associated ad-hoc administrative duties.</li> </ul>The successful candidate will have <ul> <li>Previous administrative experience, preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Proficient in MS Office, in particular, Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations Dartford, Kent Yearly salary £28,000 - £32,000 Employment type Full-time

Client Resident Liaison Officer - Social Housing

We are looking for a proactive and customer-focused Housing Options Officer to join our team, delivering frontline, customer focused service to residents in housing need. Your responsibilities will include receiving and assessing housing applications, managing the Council's Housing Register through the Hertsmere Homes Choice Based Lettings (CBL) scheme, and verifying shortlisted applications for nomination to housing associations and the private rented sector. You will handle enquiries from people approaching the Council for housing advice, providing initial support and where appropriate, referring clients to the Homelessness Prevention Team for ongoing casework. This is a varied and rewarding role that requires excellent communication skills, attention to detail, and a strong commitment to helping residents access safe and suitable housing solutions. The right candidate will have at least 5 GCSEs (including English and Maths) and experience of working in a customer-facing role where you have provided clear advice both in person and in writing. You will bring strong problem-solving and negotiation skills, the ability to analyse and present information effectively, and a good general knowledge of housing issues such as allocations, homelessness, and housing advice. Excellent communication, IT proficiency, and the ability to work both independently and as part of a team are essential. A driving licence, access to a vehicle, and the ability to work occasionally outside of office hours are also required. The post is offered on a permanent full time basis (36 hours per week). Benefits include: <ul><li>27 - 32 days annual leave (depending on length of Local Gvt Service) - plus all bank holidays</li><li>Local government pension scheme</li><li>Flexi-Leave (opportunity to accrue up to two days per month additional leave)</li><li>Free gym membership</li><li>Cycle schemes (Cycle to Work Scheme and free Beryl Bike rides for staff)</li><li>Free wellbeing benefits (such as lunchtime yoga, flu jabs, health MOT)</li><li>Employee Assistance Programme</li></ul>The Council operates a hybrid working system where employees may work up to three days per week from home. Closing date: Tuesday 9th September No Agencies - Direct Applications Only How to apply Please apply online via the link provided. Please note, we do not accept CV's submitted without a fully completed online application form. Further information on this vacancy <ul> <li>Housing Options Officer - Job Description</li> </ul>

Housing Options Officer

<ul><li>Housing_Options_Officer_August_2025_JD__post_no_2227_2231_2237_</li></ul>Please apply online via the link provided. Please note, we do not accept CV's submitted without a fully completed online application form. We are looking for a proactive and customer-focused Housing Options Officer to join our team, delivering frontline, customer focused service to residents in housing need. Your responsibilities will include receiving and assessing housing applications, managing the Council's Housing Register through the Hertsmere Homes Choice Based Lettings (CBL) scheme, and verifying shortlisted applications for nomination to housing associations and the private rented sector. You will handle enquiries from people approaching the Council for housing advice, providing initial support and where appropriate, referring clients to the Homelessness Prevention Team for ongoing casework. This is a varied and rewarding role that requires excellent communication skills, attention to detail, and a strong commitment to helping residents access safe and suitable housing solutions. The right candidate will have at least 5 GCSEs (including English and Maths) and experience of working in a customer-facing role where you have provided clear advice both in person and in writing. You will bring strong problem-solving and negotiation skills, the ability to analyse and present information effectively, and a good general knowledge of housing issues such as allocations, homelessness, and housing advice. Excellent communication, IT proficiency, and the ability to work both independently and as part of a team are essential. A driving licence, access to a vehicle, and the ability to work occasionally outside of office hours are also required. The post is offered on a permanent full time basis (36 hours per week). Benefits include: <ul><li>27 - 32 days annual leave (depending on length of Local Gvt Service) - plus all bank holidays</li><li>Local government pension scheme</li><li>Flexi-Leave (opportunity to accrue up to two days per month additional leave)</li><li>Free gym membership</li><li>Cycle schemes (Cycle to Work Scheme and free Beryl Bike rides for staff)</li><li>Free wellbeing benefits (such as lunchtime yoga, flu jabs, health MOT)</li><li>Employee Assistance Programme</li></ul>The Council operates a hybrid working system where employees may work up to three days per week from home. Closing date: Tuesday 9th September No Agencies - Direct Applications Only Salary range <ul><li>£33,784 - £38,096 per year</li></ul>

Vacancy Name Recovery Coordinator Vacancy No VN5449 Employment Type Permanent Hours Per Week 37.00 Work Pattern Includes weekends &amp; evenings Location Peterlee Health Centre, Peterlee, SR8 1AD Location Region County Durham Location City Peterlee Location Postal Code SR8 1AD Interview Date 10 Oct 2025 Job Details Recovery Co-ordinator Location: Peterlee/ Horden Working week: Monday-Friday 9:00am-5:00pm, includes evenings and Saturday 9am - 12pm on a rota'd basis. When you choose to join us, you're choosing more than just a job.... you're choosing to make a difference" We have an exciting opportunity for 3x Recovery Coordinators to join County Durham Drug and Alcohol Recovery Service as a Recovery Coordinator working in The centre for change, based in either Horden or Peterlee. The County Durham service has recently been rated 'Outstanding' by the CQC and is a great place to work. The service supports adults across County Durham with drug and alcohol issues. The successful post holder will match our organisational ambition and commitment to provide the highest standards of service delivery across County Durham, engaging with local communities and supporting their priorities. Key Duties:<ul><li>Manage an adult caseload of clients with drug and alcohol issues, reviewing on-going care and treatment and liaising closely with a full range of workers and skills within the multi-agency team, including family members and significant others.</li><li>Devising, implementing, and reviewing ongoing recovery and treatment plans.</li><li>Facilitate and promote individuals' progression from initial engagement, through structured treatment, to self-sustained recovery.</li><li>Reduce drug or alcohol-related harm to individuals and the wider community.</li><li>Working collaboratively with key partners and colleagues to achieve the best health and well-being outcomes for individuals.</li><li>Support with evening and weekend clinics when needed.</li></ul>To view the full job description please click on the link. About you... You will have a passion for making a difference and fair chances for all should be at the core of everything you do. You will have an understanding of and ability to implement interventions, including brief interventions MI, PSIs, CBT and ITEP, experience of delivering 1-2-1 therapeutic interventions. Who are we... Waythrough is one of England's most successful home-grown charities. We provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK. We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in our service users and their ability to make positive changes when they don't always believe in themselves. We are incredibly proud of the work that we do to help address health inequalities in England. Every five minutes, an individual accesses one of our services, and we have supported over 90,000 people across all our services last year. Check out our impact report here to read more about the important work that we have done. What can Waythrough offer you...🏖Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service)📅Annual leave purchase scheme💰Enhanced occupational sick pay %Enhanced employer contribution to your workplace pension👪Death in service benefitFree Will writing👓Eyecare vouchers🛍Blue light card discount💡Fantastic learning and development opportunities, including free training courses🏠Work-life balance- flexible working and family friendly policies🏃 Happy, Healthy You! - our wellbeing offers for our workforce🤝Employee Assist Programme and Waythrough Support Networks Waythrough is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Vacancy Salary Range £24,500-£30,790 DBS Requirement Enhanced Adult Barred Does role require Police/Prison vetting? Not Applicable Driving licence required for role? Yes Applications Close Date 28 Sep 2025

Recovery Coordinator

Housing Partner (Housing Officer) A place to create moments that matter Salary: £40,497 per annum (including regional uplift and car allowance) Location: Camberley with travel around the patch to meet business and customer needs and 1 day a week in the Camberley Office Permanent, 35 hours per week, Monday -Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. To view/download the Housing Partner (Housing Officer) full job description please click here. Salary The Housing Partner (Housing Officer) role offers a salary of £36,339 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive a regional allowance of £2,908 and an essential user car allowance starting from £1,250 per year, plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. Housing Partner (Housing Officer) Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring. Stage 2: A Place to Show Your Strengths A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)-an extra day's leave to celebrate your birthday and the option to purchase more-access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future-with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: "<a href="mailto:PeopleServices@accentgroup.org" target="_blank">PeopleServices@accentgroup.org</a>". Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Housing Partner (Housing Officer)

We are looking for a Community Manager to join our Community team in London. This will be an initial 3 month full time contract (FTC) with potential to be extended or become permanent. The 1000heads Community team is a proud, powerful collective of Social Media obsessives, driven by the desire to deliver kick-ass editorial + social conversation to some of the world's most impressive brands. You will work closely with a whole host of departmental specialists, from Insights, to Design, to Strategy to deliver transformational social-first work for our clients. From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients - everything we do is delivered with a belief that fans of a brand brought together, as a community, can become an unstoppable force. To be part of the community team, you must be a social platform obsessive, a curious copywriter and a publishing platform junkie. If TikTok gives you thrills and carefully curated Instagram feeds leave you visibly electric, this is the team for you. Role <ul> <li>Creative copywriting which flexes for all things social and then seeing that content through to its live home, through publishing across social channels</li> <li>Stimulating and sustaining conversations and relationships with a brand's audience through on-the-pulse community management</li> <li>Managing the day-to-day delivery of editorial calendars and creative campaigns</li> <li>Working directly with our creative studio to ideate and brief on engaging content to charge our organic social-first activations</li> <li>Building strong relationships with clients and identifying business development opportunities</li> <li>Offering strategic thinking, creative spark, and commercial understanding to develop plans</li> <li>Researching the latest social tools, platforms and trends - and working to ensure that we are the first to innovate and experiment</li> <li>Delivering reports, performance tracking &amp; trend analysis to clients</li> <li>Remaining culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across the industry and tech-space</li> <li>Feeding into campaign planning and responses in a strategic and activation capacity</li> </ul>Requirements <ul> <li>Previous experience working with brands that require an element of translating research into compelling editorial a strong advantage</li> <li>An impressive understanding of social media and the value it can offer our brands</li> <li>Excellent written and verbal communication skills, you should speak the language of the internet</li> <li>An eye for creative content: both written and visual and know the nuances of social media formats; if you know your Reels from your TikTok, this job is for you</li> <li>Excellent organisational, time management &amp; people management skills</li> <li>The ability to work under pressure whilst keeping an eye on the finer details</li> <li>Proficiency in using a wide variety of social platforms and tools that are used to drive efficiency within the accounts we work</li> <li>The ability to think:</li> <li>Creatively (capable of thinking differently and disruptively)</li> <li>Strategically (able to analyse situations and see the big picture)</li> <li>Intelligently (critical think that identifies gaps and fills them)</li> </ul>About 1000heads 1000heads is a Social Transformation company. We combine expertise in data &amp; analytics, strategy, technology and creativity to help the world's best businesses build Social Age brands. 1000heads delivers social-first insight, consultancy, and creative services to clients around the world including The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations. We have offices around the world in London, Berlin, New York, LA, Miami, Sydney and Melbourne. 1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job. For more information on 1000heads, visit <a href="http://www.1000heads.com" target="_blank">www.1000heads.com</a> Benefits <ul> <li>Additional holiday day for each year of service, up to 27 days</li> <li>Additional festive shutdown period between Christmas and New Years period</li> <li>Subsidised gym membership</li> <li>Private Medical Cover</li> <li>Company Pension Scheme</li> <li>Personal development fund</li> <li>Cycle to work scheme</li> <li>Regular company socials/away days, free Monday breakfasts and Friday drinks</li> <li>Flexible working, hybrid 1-2 days per week </li> <li>Plus other cool perks</li> </ul>

Community Manager

About the Borough With a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London. Our colleagues work and engage with residents in the borough and wider for our private sector colleagues. At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives. About the Role and our Ideal Candidate As a Housing Manager, you will be required to demonstrate a holistic approach to tenancy management and take ownership of residents' concerns, providing support and resolution in line with policy and procedure. The successful candidate will have experience of rent recovery, adult &amp; child safeguarding, anti-social behaviour case management, supporting victims of domestic abuse, mutual exchanges and working with residents to support them in making positive lifestyle changes. You will be required to promote inclusion among tenants and help to build stronger communities. This is a challenging, interesting and engaging role and will require you to demonstrate a commitment and ability to work within and across teams to deliver resident priorities. The right person for this role will be able to demonstrate that they are: <ul><li> A skilled professional who is passionate about tenancy management, is committed to supporting residents and works proactively to improve the service we provide to our residents. You will have an understanding of housing legislation, welfare reform, and tenancy management as well as delivering resident focussed services. You will be required to demonstrate excellent customer service, an ability to effectively problem solve and to offer a professional, caring and customer focused service. </li></ul>Successful candidates will have access to a wide range of benefits; <ul><li> 28 days annual leave. In addition you will receive statutory bank holidays (pro rata) </li><li> Local Government Pension Scheme </li><li> Simply Health staff benefit </li><li> Modern and flexible working environment </li><li> Recognition Awards </li></ul>You will be passionate about excellent customer service and continuous improvement and an excellent communicator. You will have a proven history of partnership working and networking and you will have the confidence and professionalism to work with people at all levels. Before applying please refer to the Role Profile and ensure you meet the essential criteria. You will then need to complete the online application, adding a supporting statement addressing how you meet the criteria outlined in the role profile. This post is exempt from the Rehabilitation of Offenders Act 1974 and, for successful candidates, a comprehensive screening process will be undertaken which will include a DBS Disclosure. Successful candidates will also be required to drive and hold a full UK driving licence. About Us Sutton Housing Partnership manages council housing in Sutton. We are responsible for the day-to-day management of housing services to around 6,000 council tenants and 1,500 leaseholders. We have a team of 16 Housing Managers who have individual patches of around 500 residents each. This is a perfect time to join our Housing Management team. Our focus is on delivering our core landlord services to ensure that we deliver these consistently well. We are committed to investing in our residents and supporting them to access appropriate services to address a range of issues, including health &amp; wellbeing, financial resilience, training and employment. Our Offer To You Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP's pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems. A good work-life balance is important and our key benefits are: <ul><li> Membership of the - a career average scheme where employees contribute between 5.5% and 12% . Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025 . </li><li> Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays. </li><li> Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans. </li><li> Employee Benefits to include cycle to work scheme and a range of discounts schemes </li><li> Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year </li><li> Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process. </li></ul>Application Process Before applying please refer to the job profile and ensure you meet the essential criteria. You will then need to complete the online application form, adding a supporting statement addressing how you meet the criteria outlined in the job profile. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. We anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. Our managers are advised to set up interview panels to be diverse to reduce bias, where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible. Additional Information We are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups. The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis. Important Information - Criminal Records This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA). Job Profile

Housing Manager

Ending Homelessness in Enfield We are transforming our homelessness service to improve homelessness prevention, reduce temporary accommodation and end street homelessness. Our new Housing Advisory Service will deliver sustainable housing outcomes for Enfield residents through a range of new services, including data-driven early intervention, community outreach, specialist practice teams and a street homelessness service. We are seeking proactive, outcome focused people to join our Street Homelessness Service. The Street Homelessness Service has been set the ambitious target to end rough sleeping in Enfield. Team Leader - Fixed Term Role until March 2026 We are recruiting for a Team Leader, to work within the Street Homelessness Accommodation Team, part of the Street Homelessness Service. The Street Homeless Accommodation Team provide housing related support services to former rough sleepers across three distinct supported housing projects - Housing First, Dispersed, and Shared Accommodation. You will be an experienced team leader and will combine your expertise and knowledge of move on, safeguarding, managing ASB, housing related support, welfare and homelessness policy and legislation. You will help to manage a team of highly skilled employees including Housing Support Workers and Welfare Advisors, who are responsible for providing proactive housing related support to residents with a history of street homelessness. You will ensure the service continues to delivers support of high quality to our residents to enable them to maintain their homes and move on into suitable long term accommodation. You must have strong communication and creative problem-solving skills together with the drive and passion to help vulnerable people to live independent and fulfilling lives. You must also be willing to work outside of office hours on occasion, be able to work independently and have good knowledge of welfare, housing and homelessness practice. This is a fantastic opportunity to join and innovative and inspiring service aimed at ending rough sleeping in Enfield. Contact Details If you would like to know more about the role, please contact Selwyn Albert on 07356 141457 for an informal discussion. If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or at <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> Why it's great to work for Enfield Council: We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we'd love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. - An excellent pension through the Local Government Pension Scheme (LGPS). - Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. - A blend of remote and office based working for most roles. - Interest free season ticket loan repayable over three or ten months. - Career development and learning experiences from a range of training courses and learning methods. - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. - Health and leisure discounts and tax-free bikes for work. We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. Place - <a href="https://www.enfield.gov.uk/services/jobs-and-careers/place#welcome" target="_blank">https://www.enfield.gov.uk/services/jobs-and-careers/place#welcome</a> Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

Street Homelessness Accommodation Team Leader

Join our dedicated Care Team providing high-quality care to individuals as an Independent Living Assistant, Waking Night at Charles Clore Court, Southcote, Reading. Providing night support to vulnerable adults as and when required. We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. About us and the role: Applicants must have the right to work in the UK - Sponsorship not available.The working pattern is working waking night shifts Wednesday, Thursday, Friday and Saturday nights. Night shift hours are 9.45pm to 7.00am. You will have experience in working in care or support setting, treating our service users with dignity and respect whilst meeting their individual care needs, including support with personal care. As a lone worker you will have the responsibility to ensure that any urgent care or building matters are attended to and you must have the skills to evaluate risks and devise strategies to mitigate and handle them effectively. We are a Domiciliary Care service registered with CQC whose aims are to provide high quality support to adults regardless of gender, race, religion or sexual orientation. The Team provides service users with opportunities to maintain their independence, build positive relationships and be empowered to make informed choices, within a person-centred approach. You will be able to demonstrate:<ul> <li>Good general education, to include good literacy skills</li> <li>NVQ2/QCF Level 2 Diploma in Care and Promoting Independence or commitment to achieving this</li> <li>A commitment to delivering Person Centred Support to a range of individuals</li> <li>Able to relate to service users and meet their needs, with a sense of understanding, patience, respect and dignity</li> <li>Ability to undertake manual handling tasks</li> <li>Ability to work effectively as part of a team as well as on own initiative</li> <li>Ability to communicate effectively both written and verbally</li> <li>Ability to be self-motivating</li> <li>Basic Microsoft IT skills, ability to read/check emails etc.</li> </ul>Progression through the full salary range is dependent on attaining the relevant QCF qualification. You will also demonstrate a commitment to anti oppressive practice along with a flexible attitude to travelling around and working in the local area. You'll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this: Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do. Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential. Be Ambitious - be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way. Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed. Our offer: We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition are strongly encouraged, and you'll get a great feel for that working in our friendly and collaborative environment. A competitive salary alongside a range of benefits including:<ul> <li>Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave.</li> <li>A wide range of flexible working opportunities</li> <li>Local Government Pension Scheme (LGPS)</li> <li>Life Assurance - three times your annual salary (for members of the LGPS)</li> <li>On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted.</li> <li>Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work.</li> <li>Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax.</li> </ul>For an informal discussion about the Waking Night Independent Living Assistant post, please contact Jennie Hughes (Staff Resource Officer) on 07738 916 712 - <a href="mailto:jennie.hughes@reading.gov.uk" target="_blank">jennie.hughes@reading.gov.uk</a>Closing Date: Sunday 7th September 2025 Interviews: TBC Interviews will be face to face at Charles Clore Court, 139 Appleford Road, Reading, RG30 3NT. Teams interviews are not available. Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Waking Night Independent Living Assistant - Charles Clore Court

Job description Permanent Part Time 18.5 hours per week We are looking for a part time dedicated and empowering Pathway Coordinator Care Leavers Homelessness Manager to over see our work in ensuring our Children in Care and Care Experienced Young People are registered with Devon Home Choice. The manager will supervise a team of 3 housing support workers to ensure timely applications are made and that once registered this is maintained until they are ready to move on into their own social housing tenancies. The post holder will be based In Exeter but it may involve travel to our other offices in Barnstaple and Totnes. The housing support workers will be based in each of the 3 localities. The other part time manager in the team overseas the homeless prevention work and supervises the 3 housing advisor posts. We currently have 540+ Care Experienced Young People open to our service based across the 3 Locality areas. Interview Date: 8th September 2025 For an informal discussion please contact Sandra Carnall <a href="mailto:sandra.carnall@devon.gov.uk" target="_blank">sandra.carnall@devon.gov.uk</a> How to apply Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteria as described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed. Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply. Please click here to see the Job Description <ul> <li> DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages . </li> <li> Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc. </li> <li> We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. </li> <li> This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English. </li> <li> Personal data we collect from you will be processed in accordance with the Applicant privacy notice . </li> <li> For more information about Working for Devon please visit our Working for Devon page . </li> <li> We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>). </li> <li> This role requires a DBS disclosure. </li> </ul>

Pathway Coordinator Care Leavers Homelessness

Job Description Neighbourhood Housing Manager (Part-Time) x14 hours PO5: Starting salary £52,674 per annum pro-rata incl LW About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes. About the Role: You will have responsibility for the management of Neighbourhood Housing Services and be responsible for carrying out management functions in a number of key areas. Your team will be providing a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints, disputes and estate management. The post holder will be expected to effectively manage the resources of a neighbourhood team to ensure that the Council's neighbourhood housing services are delivered to defined standard including regular review and monitoring of performance and setting targets as required. As part of this process, you will provide guidance, support and leadership to the Seniors and their staff and also develop and maintain effective partnership working across the service both internal and external. You will also be expected to lead on the development and delivery of service improvements within the area. This will be an excellent opportunity to further your career in housing management. For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification Contact Information: For an informal discussion about the role, please contact Sehaer Siddique at (<a href="mailto:Ssiddique@lambeth.gov.uk" target="_blank">Ssiddique@lambeth.gov.uk</a>) How to Apply: If you're interested in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on Tuesday 2nd September 2025. Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: <ul><li>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</li><li>Generous annual leave entitlement starting from 27 days, increasing to up to 34 days depending on length of service.</li><li>Membership in the Local Government Pension Scheme.</li><li>Hybrid Working.</li><li>Employee Assistance Programme.</li><li>Occupational Sick Pay based on length of service.</li><li>Discounts at local restaurants.</li><li>Discount at our Active Lambeth Gyms.</li><li>Learning and Development opportunities, including Apprenticeships.</li><li>Cycle to Work Scheme.</li><li>Secure Bike Storage facilities at our Town Hall and Civic Centre.</li><li>Trade Union Membership.</li></ul>At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.

Neighbourhood Housing Manager (Streatham)

Neighbourhood Housing Manager (Part-Time) x14 hours PO5: Starting salary £52,674 per annum pro-rata incl LW About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes. About the Role: You will have responsibility for the management of Neighbourhood Housing Services and be responsible for carrying out management functions in a number of key areas. Your team will be providing a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints, disputes and estate management. The post holder will be expected to effectively manage the resources of a neighbourhood team to ensure that the Council's neighbourhood housing services are delivered to defined standard including regular review and monitoring of performance and setting targets as required. As part of this process, you will provide guidance, support and leadership to the Seniors and their staff and also develop and maintain effective partnership working across the service both internal and external. You will also be expected to lead on the development and delivery of service improvements within the area. This will be an excellent opportunity to further your career in housing management. For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification Contact Information: For an informal discussion about the role, please contact Sehaer Siddique at (<a href="mailto:Ssiddique@lambeth.gov.uk" target="_blank">Ssiddique@lambeth.gov.uk</a>) How to Apply: If you're interested in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on Tuesday 2nd August 2025. Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: <ul> <li>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</li> <li>Generous annual leave entitlement starting from 27 days, increasing to up to 34 days depending on length of service.</li> <li>Membership in the Local Government Pension Scheme.</li> <li>Hybrid Working.</li> <li>Employee Assistance Programme.</li> <li>Occupational Sick Pay based on length of service.</li> <li>Discounts at local restaurants.</li> <li>Discount at our Active Lambeth Gyms.</li> <li>Learning and Development opportunities, including Apprenticeships.</li> <li>Cycle to Work Scheme.</li> <li>Secure Bike Storage facilities at our Town Hall and Civic Centre.</li> <li>Trade Union Membership.</li> </ul>At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here. Salary range <ul><li>£52,674 per year</li></ul>

Housing Management Coordinator Exeter - Northgate Court Project Permanent, full time (37.5 hpw) Pay £13.21 per hour (£25,838 per annum) and great benefits including Health Cash Plan Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Exeter. As our Housing and Property Management Coordinator, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Typical day as a Housing Management Coordinator <ul><li> As our Housing Management Coordinator at Northgate Court no two days will be the same, from booking planned works, dealing with emergency property issues, or being a sounding board for our amazing customers to talk about issues in their lives. </li><li> Our customers come from a range of backgrounds, all customers are over 18 and have experienced homelessness. </li><li> Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their licence agreements. </li><li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li><li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li><li> Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void within set timescales. </li><li> Ensuring we are health and safety compliant and that maintenance standards are met. </li></ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for the Top Ten Great Place to Work in the UK! You bring <ul><li> Experience in managing a housing management caseload and overseeing landlord and housing management duties. </li><li> Know-how of re-letting of rooms or units, collecting rents, and taking formal legal action when needed. </li><li> Able to work within a small team of three Housing Management Coordinators, offering guidance and support to your colleagues and customers. </li><li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li><li> A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative. </li><li> Confident working collaboratively with colleagues in other parts of the business as well as with external partners </li></ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team You will join our newly formed ETAAS team supporting customers rebuild their lives after periods of street homelessness or a breakdown in current accommodation, alongside Tracey and our amazing concierge and support team. Calvin is our service manager, who joined Homegroup as a Night Support Coordinator and now is managing the service as part of our Grow Our Own initiative. He is passionate that with the right support and guidance we can ensure the most vulnerable people in society can receive person centred support. Job details <ul><li> Four week rolling rota to include working one in every three weekends, working. 11.5 hrs shifts, 3-4 days per week </li><li> Based at our services in Exeter (across two City Centre locations) </li><li> Passionate about supporting customers who need a helping hand to rebuild their lives. </li><li> Focus on Health and Safety compliance, keeping both services complaint with Homegroup and National/Local legislation. </li><li> Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups, </li><li> You'll need an Enhanced DBS check done and we pay for that. </li></ul>A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work! What's in it for you? <ul><li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, and time off for volunteering too! </li><li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li><li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li><li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li><li> Colleagues really matter to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li><li> Learn more about our benefits on our website. </li></ul>Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

Supported Housing Concierge North Shields Permanent, Full Time (37.5 hpw) Earn £12.60 per hour (Salary £24,638 p.a.) Great benefits including 34 days leave and a Health Cash Plan! Home, a place where you belong Join Home Group at Railway Terrace as our Housing Concierge and enjoy stability, great training and clear opportunities to develop your career. You'll play a vital part in supporting our customers, some of whom have complex care needs, ensuring their safety and creating a welcoming community. So, if you're someone who prefers staying awake while the rest of the world sleeps, this is the job for you. Typical shift as a Housing Concierge If you want a quiet and calm night security job, then this is not the job for you! There is so much more than monitoring CCTV or patrolling the premises. <ul><li> First line of support when the wider team or networks aren't available </li><li> Ensure building safety through patrols, fire door, locks and security checks. </li><li> Think on your feet to handle incidents, from suspicious activity to emergencies. </li><li> Pitch in with cleaning and tidying when needed. </li></ul>You'll go home each day knowing that you have helped change our customers lives for the better, here, at one of the top ten Great Places to Work in the UK! You bring <ul><li> Calm under pressure with strong communication skills. </li><li> Passionate about supporting vulnerable people (public service experience a bonus). </li><li> Sociable, observant, and quick to spot changes in behaviour. </li><li> Confident stepping in before issues escalate, handling situations sensitively. </li><li> A team player who's also comfortable working alone, backed by our out of hours team. </li></ul>We can't sponsor you due to certificate limits. We review this regularly. Job details <ul><li> 4 on / 4 off rolling rota, 8pm to 8am </li><li> Regular day time training and team meetings </li><li> Confident using technology for CCTV, records and customer support </li><li> You'll need an Enhanced DBS check done and we pay for that. </li></ul>A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul><li> 34 days leave, pro-rated (including bank holidays and a "me day") </li><li> Paid time off for volunteering </li><li> Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) </li><li> Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies </li><li> Career path with development and an excellent training package </li><li> Excellent benefits and rewards including supermarket discounts and travel expenses </li></ul>Colleagues really matter to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. Find out more Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. You can even learn more about our benefits on our website. Finally, do let us know if there's anything we can do, to help you shine in our process by making reasonable adjustments at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Supported Housing Concierge

The Vacancy Are you a housing professional looking to make a difference? If so please keep reading. The role of a Generic Housing Officer will see you out and about in our communities, working with our customers and colleagues to provide a safe and reliable landlord service. You will experience a mixture of housing related queries working as part of a team and your patch will include Guildford and the surrounding areas including Liphook, Borden, Farnham, Horsham, Cranleigh, Crawley and Redhill. To be really supportive to your customers, we are looking for candidates who live in or very close by this region. What you'll be doing You'll oversee and manage a specific geographical patch of multi-tenure properties looking after tenancy and estate management, lettings, and anti-social behaviour so you'll be experienced in all areas of housing management, As mentioned, you're unlikely to have two days of the same and most likely, no day will go as planned due to the variety and pace of the workload, so being flexible in your approach to work is essential. You'll be juggling priorities and casework and you'll thrive on the challenge of the role. It's likely that you'll spend around 60% of your week in the community so being happy to travel is really important to the role. You'll be regularly speaking with our customers on the phone, face to face and by letter so being able to deliver messages in a clear way and managing expectations will come naturally to you. You'll also be working with loads of teams internally too, including the wider housing teams and our repairs and maintenance colleagues, so you'll build up a strong support network quickly. There'll also be contact with external agencies such as the police, local authorities, and social services. About you You'll be resilient and able to manage a changing workload at a moment's notice whilst meeting deadlines. Time management will be a strong skill of yours. You'll be confident using IT specifically Microsoft office software and housing management databases. If you have experience of using CBL systems for shortlisting and allocating that would be an advantage. You'll be confident delivering outcomes to customers and liaising with a variety of people to get the job done. Having a focus on customer service is instrumental in everything you'll do. As you'll be out and about in our communities, having access to a vehicle for work and a full UK driving licence is essential. When not out and about in our communities you'll be able to work from home if that suits you. You'll receive full support from your colleagues and will have those working in nearby patches as a network you can obtain support from. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. Successful candidates will complete a basic DBS check. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Generic Housing Officer

Do you have a background in hospitality, travel, or customer service? Are you great with people, solving problems, and going the extra mile to ensure a positive experience? If so, we want to hear from you! At Axis, we pride ourselves on delivering excellent service to residents and communities. We're looking for Resident Liaison Officers (RLOs) who can bring their people skills, patience, and commitment to help us make a real difference. What you'll do As a Resident Liaison Officer, you'll be the friendly face between residents and our teams, ensuring they feel supported, respected, and informed at all times. Covering patches across W10, E1 and E2. You will: Build strong relationships with residents and provide a first point of contact. Help resolve issues and complaints quickly and professionally. Keep residents updated on repairs, works, and progress in their homes. Support vulnerable people and make sure their needs are understood. Organise resident meetings, consultations, and community events. Promote Axis's commitment to customer care and continuous improvement. What we're looking for You don't need housing experience - we're looking for people with the right attitude, empathy, and customer focus. If you've worked in hotels, airlines, travel services, or any role where you've dealt with customers in a fast-paced environment, you could be a perfect fit. We need someone who is: <ul> <li>Friendly, approachable, and confident with people.</li> <li>Calm under pressure and great at solving problems.</li> <li>An excellent communicator (both face-to-face and in writing).</li> <li>Organised, proactive, and able to work independently.</li> <li>Flexible to travel and hold a full driving licence.</li></ul>Why Axis? <ul> <li>Be part of a supportive team where people come first.</li> <li>Make a difference in local communities.</li> <li>A role where no two days are the same - you'll be out meeting people, solving problems, and building trust.</li> <li>Full training provided to help you succeed.</li></ul>At Axis, we celebrate diversity and value people from all backgrounds. If you're passionate about customer service and ready for a rewarding new challenge, we'd love to hear from you.

Resident Liaison Officer

The Vacancy We are currently seeking an experienced Resident Liaison Officer (RLO) to join our team on a planned works programme based in Sheffield. This role will focus on Social Housing Decarbonisation Fund (SHDF) projects and adaptation works, ensuring tenants are fully supported throughout the process. Key Responsibilities: <ul> <li>Act as the main point of contact for residents during planned works.</li> <li>Manage tenant communications, including updates, access arrangements, and complaint resolution.</li> <li>Support vulnerable residents and ensure minimal disruption during works.</li> <li>Liaise with site teams, contractors, and housing officers to coordinate schedules.</li> <li>Maintain accurate records of interactions and issues raised.</li></ul>Requirements: <ul> <li>Proven experience as an RLO, ideally within social housing.</li> <li>Strong interpersonal skills and a calm, empathetic approach to tenant concerns.</li> <li>Confident handling complaints and resolving issues effectively.</li> <li>Full UK driving licence and willingness to travel locally.</li> <li>Knowledge of SHDF and adaptation works is highly desirable.</li></ul>Location: <ul> <li>Based in Sheffield, with travel to properties across the region.</li></ul>If you're passionate about delivering excellent tenant support and want to be part of a meaningful programme improving homes and lives, we'd love to hear from you. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Experienced in youth accommodation support services? Ambitious Senior Support Worker looking to step up? Or maybe you are leading a team but aren't happy where you are? They want to hear from you! They are currently seeking a Project Manager to play a vital role in ensuring their expanding Independent Living Support Services for young people leaving care in Bristol, South Gloucestershire and surrounding areas meet all staffing, contractual, legal and audit requirements providing the highest quality of support in line with Ofsted Standards. You'll be based mainly at their Cheltenham headquarters, working Monday to Friday, with occasional weekend cover if needed. Please note that due to the location of their properties, successful applicants will need to have a full UK driving licence and access to their own vehicle. Experience in supporting young people with independent living, and management is essential. They are also offering a £2,000 welcome bonus to any successful external applicant (please see bottom of advert for full details). Why should you consider this opportunity? Work with and lead an established team, with the average length of service over 3.5 years. Support from a very well established and tight knit senior management team with decades of experience. Implement new initiatives, developing a service which has grown in the last 5 years from a few properties to 20+ across 5 counties. You'll re-enforce, positive support being delivered and establish the same standards in new placements. You'll lead and develop your senior support workers and the team implementing a strengths-based, trauma-informed approach to empower young people in improving independent living skills. You'll ensure the rota is covered with suitably trained staff and help with on-call duties shared amongst all managers. Who are they? Our client is a charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. Over the years, they've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. Why join them? <ul><li>25 days holiday, plus public holidays, with an additional day added per year and option to purchase more^</li><li>Enhanced pension</li><li>Enhanced sick pay</li><li>Death in service benefit</li><li>Free subscription to Benenden healthcare cashback plan or Perkbox discounts</li><li>45p Business Mileage^^</li><li>Investors in People Gold accredited employer, committed to making the workplace better for you.</li><li>Comprehensive induction and ongoing training and development.</li><li>Option to join various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing.</li><li>In-house Workplace Welfare Manager for support when needed.</li></ul>Are Your Values Aligned with Theirs? They look for staff who embody their SPIRIT values: <ul><li>Show gratitude and appreciation of others.</li><li>Demonstrate personal and professional Pride.</li><li>Integrity is everything.</li><li>Reflect and learn.</li><li>Continuous Improvement.</li><li>Take your best self wherever you go.</li></ul>Apply Today if you share our values and are ready to make a meaningful difference. Terms and conditions of welcome bonus: - Only available to people who have never previously worked for their organisation - Structured as two payments, 50% after your first successful month and 50% paid after successfully completing your probation period, provided you aren't working your notice period - The welcome bonus is only payable for contracted positions, not bank/sessional workers - Unlike other welcome bonuses, they will pay the NI and tax so that you take home the full amount Position: Project Manager (1004) Hours: Full-time 37.5 hours per week Contract: Permanent Location: Bristol, South Gloucestershire and surrounding areas. Pay: £26,550-£29,400, depending on experience ClosingDate: 12th September 2025 - they reserve the right to close the job advert early if needed. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all. Their robust Safeguarding Policy guides their recruitment process. They believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining their organisation. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by them. ^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 30 in total). Purchasing additional holidays is capped at 5 per year. ^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use. INDHP

Project Manager - Independent Living Services (16-18 year olds)

Experienced in youth accommodation support services? Ambitious Senior Support Worker looking to step up? Or maybe you are leading a team but aren't happy where you are? They want to hear from you! they are currently seeking a Project Manager to play a vital role in ensuring their expanding Independent Living Support Services for young people leaving care in Gloucestershire, Worcestershire and surrounding counties meet all staffing, contractual, legal and audit requirements providing the highest quality of support in line with Ofsted Standards. You'll be based mainly at their Cheltenham headquarters, working Monday to Friday, with occasional weekend cover if needed. Please note that due to the location of their properties, successful applicants will need to have a full UK driving licence and access to their own vehicle. Experience in supporting young people with independent living, and management is essential. They are also offering a £2,000 welcome bonus to any successful external applicant (please see bottom of advert for full details). Why should you consider this opportunity? Work with and lead an established team, with the average length of service over 3.5 years. Support from a very well established and tight knit senior management team with decades of experience. Implement new initiatives, developing a service which has grown in the last 5 years from a few properties to 20+ across 5 counties. You'll re-enforce, positive support being delivered and establish the same standards in new placements. You'll lead and develop your senior support workers and the team implementing a strengths-based, trauma-informed approach to empower young people in improving independent living skills. You'll ensure the rota is covered with suitably trained staff and help with on-call duties shared amongst all managers. Who are they? Our client is a charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. Over the years, they've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. Why join them? <ul><li>25 days holiday, plus public holidays, with an additional day added per year and option to purchase more^</li><li>Enhanced pension</li><li>Enhanced sick pay</li><li>Death in service benefit</li><li>Free subscription to Benenden healthcare cashback plan or Perkbox discounts</li><li>45p Business Mileage^^</li><li>Investors in People Gold accredited employer, committed to making the workplace better for you.</li><li>Comprehensive induction and ongoing training and development.</li><li>Option to join various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing.</li><li>In-house Workplace Welfare Manager for support when needed.</li></ul>Are Your Values Aligned with Theirs? They look for staff who embody their SPIRIT values: <ul><li>Show gratitude and appreciation of others.</li><li>Demonstrate personal and professional Pride.</li><li>Integrity is everything.</li><li>Reflect and learn.</li><li>Continuous Improvement.</li><li>Take your best self wherever you go.</li></ul>Apply Today if you share their values and are ready to make a meaningful difference. Terms and conditions of welcome bonus: - Only available to people who have never previously worked for their organisation - Structured as two payments, 50% after your first successful month and 50% paid after successfully completing your probation period, provided you aren't working your notice period - The welcome bonus is only payable for contracted positions, not bank/sessional workers - Unlike other welcome bonuses, they will pay the NI and tax so that you take home the full amount Position: Project Manager (999) Hours: Full-time 37.5 hours per week Contract: Permanent Location: Gloucester, Worcester and surrounding areas. Pay: £26,550-£29,400, depending on experience Closing Date: 25th September 2025 - they reserve the right to close the job advert early if needed. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all. Their robust Safeguarding Policy guides their recruitment process. They believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining their organisation. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by their organisation. ^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 30 in total). Purchasing additional holidays is capped at 5 per year. ^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use. INDHP

Who We Are Since 2014, Runway East has been on a mission to banish boring offices. Across London, Bristol, Birmingham, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we're committed to making a positive impact on people and the planet, supported by a passionate and friendly team. The Role: Community Manager of Serviced Offices As a Community Manager, you'll lead the charge in delivering an exceptional workspace experience for our members. Combining your passion for operational excellence, relationship building, and community development, you'll ensure our sites run smoothly, our members are happy, and our standards are consistently high. This is a hands-on leadership role where no two days are the same. Whether it's solving problems, planning events, or keeping the site "showroom ready," you'll play a key part in making Runway East the best place to work. Read 'A Day in the Life of a Community Manager' to learn more about the role. Key Responsibilities: As part of our vibrant Community team, your responsibilities include: <ul> <li>Site Operations: Oversee daily operations, quickly resolve issues, and maintain compliance with safety and security standards.</li> <li>Team Leadership: Lead and support your Community Associate(s), delegating tasks effectively and ensuring the team feels motivated and empowered.</li> <li>Member Relationships: Build and maintain strong connections with members, acting as their main point of contact and ensuring their needs are met.</li> <li>Community Atmosphere: Support small initiatives &amp; events that bring members together, creating a friendly and welcoming workspace.</li> <li>Standards &amp; Presentation: Ensure the site is always "showroom ready" with high attention to detail.</li> <li>KPI Responsibility: Follow and implement processes to achieve our KPI targets, setting clear expectations with the team for performance and aligning with the company's goals.</li> <li>Delivering a Great Member Experience: Continuously improve the space and services based on member feedback, creating a place they love to work.</li> </ul>Requirements Who You Are We're looking for someone who is: <ul><ul> <li>Charismatic: Positive and approachable, with a natural ability to build strong relationships.</li> <li>Resilient: Calm under pressure, proactive, and solutions-focused</li> <li>Service-Minded: Thrives on helping others and delivering great experiences.</li> <li>Hardworking: Leads by example and gets stuck in when needed.</li> <li>Detail-Oriented: Notices the small things and takes action to maintain high standards.</li> <li>Leader: Confident in guiding and motivating your team to success.</li> </ul></ul>Benefits Why Join Us? <ul> <li>Salary: £32,000-40,000 </li> <li>Time Off: 31 days including bank holidays , plus an extra day for every year at Runway East . We also give you your birthday off (because no one should work on their birthday) and extra time off over the Christmas break .</li> <li>Wellbeing: Private health &amp; dental, gym discounts , mental health support , and a Bike2Work scheme .</li> <li>Growth: £150 personal growth budget , learning resources, and regular lunch &amp; learns .</li> <li>Community: Two workdays per year for charitable activities , team outings , and epic annual trips (Barcelona, Rhodes, Vilnius, and more!) .</li> </ul>Our Commitment to Inclusivity We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know-we're here to help.

Job Description Your role: The Tenant Services Coordinator role offers an exciting opportunity to be at the heart of tenant engagement, ensuring smooth operations and fostering positive relationships within a dynamic environment. You'll be joining a collaborative and supportive team, reporting directly to the Property Manager, where your contributions will make a real impact. This role combines organisational skills with people-focused interactions, perfect for someone who thrives on variety and teamwork. Day to day you will: <ul> <li>Act as the primary point of contact for tenants, addressing queries and resolving issues promptly to ensure tenant satisfaction.</li> <li>Coordinate and manage tenant services, including maintenance requests, building operations, and service delivery.</li> <li>Maintain accurate records and documentation, ensuring compliance with policies and procedures.</li> <li>Support the Property Manager in implementing initiatives to enhance tenant experience and building operations.</li> <li>Liaise with contractors and service providers to ensure high-quality and timely service delivery</li></ul>What we're looking for from you: <ul> <li>Strong interpersonal and communication skills to build positive relationships with tenants and stakeholders.</li> <li>Ability to problem-solve and handle issues calmly and effectively under pressure.</li> <li>Excellent administration and project coordination skills</li> <li>Proficiency in using office software and systems to maintain accurate records and streamline processes.</li> <li>Strong organisational skills</li> <li>Flexibility to handle changing priorities and projects</li></ul>If you think you have what it takes but don't tick every requirement on the list, please do apply. We recognise that considering someone's potential as well as their experience is a great way to hire. We want to hear from people who have a passion to learn and develop. At News UK, we know the value of working together, which is why we operate a hybrid working policy with a minimum of three days a week in the office. Being in the office allows us to collaborate, innovate, and thrive as a team in our vibrant and dynamic workspace. Some roles may require more office-based days depending on the nature of the position, so we encourage you to speak with your recruiter to learn more about what's required for your role. News UK is one of the leading media businesses in the UK and Ireland. Our newsbrands include The Times, The Sunday Times, The Sun, The Sun on Sunday and The TLS. Our national broadcast brands include talkSPORT, Times Radio and Virgin Radio UK, and we have market-leading local stations across Ireland. Our world-famous brands provide news, analysis, opinion and entertainment to almost 40 million people each month. Spanning print and pixel, audio and video, events and experiences, our multi-format brands are home to a plurality of opinion, representing the diverse communities we serve. Driven by passion, guided by principles and acting with purpose, we exist to promote a fair society, freedom of speech and a little bit of fun. Rethinking continually the business of storytelling, we represent, reflect and reach the nation, telling the stories that matter. Life at News Driven by passion, guided by principles and acting with purpose. We represent, reflect and reach the nation, telling the stories that matter. We inform our audiences so that they can make decisions based on trusted information. We represent, reflect and reach the nation, telling the stories that matter most. To ensure these stories resonate with as broad an audience as possible, it is essential that our organisation reflects the diversity of the people we reach. Whether through age, gender, ethnicity, disability, social class or sexuality, we are committed to representing the rich variety of voices that make up our society. And we champion a culture where everyone has the opportunity to contribute and thrive as we continue to innovate and drive long term sustainable growth. This is done through our Diversity Strategy. At News UK, we take pride in our exceptional employee-led networks that bring together individuals with shared interests and create a vibrant sense of community. We believe our networks play a vital role in fostering a collaborative and supportive work culture at News UK. Groups that we support include the African &amp; Caribbean Network, Parents and Carers, and LGBTQ+ group News Is Out, and the Apprentice Society. Benefits Some of our benefits include: <ul> <li>Maternity leave up to 18 weeks full basic salary &amp; paternity leave up to 2 weeks</li> <li>Wide range of training available, plus full LinkedIn Learning access</li> <li>Private medical insurance including coverage for pre-existing conditions</li> <li>Discounted gym memberships, free ClassPass at Home, weekly virtual yoga classes</li> <li>'Bikes for Work' and 'Electric Car' scheme</li> <li>Up to 60% discount on Harper Collins books</li> <li>Access to exclusive events and competitions with exciting brands such as talkSPORT, Virgin Radio UK &amp; The Times. Weekly virtual panel chats with top journalists and celebrities</li> <li>Access to wellbeing benefits such as EAP, physio/massage and counselling</li> <li>A generous pension scheme with employer contributions of up to 5%</li> <li>25 days holiday, plus bank holidays and up to 4 volunteering days per year</li></ul>We want to ensure that everyone has the opportunity to perform to their best when applying for a role. If you would like to receive any information in a different way or for us to do anything differently to support you to apply for any of our roles please contact us on [email protected].

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