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We are thrilled to announce a fantastic opportunity for a Tenancy Liaison Officer to become part of our team in Wakefield/Yorkshire on a 12-month fixed-term contract. This customer-centric position plays a crucial role in ensuring that residents receive comprehensive support before, during, and after the scheduled improvement works on their homes. Serving as the main point of contact for customers, you will facilitate communication between residents, contractors, project teams, and internal staff, all while striving to create a positive customer experience throughout the duration of the planned works. This role is perfect for someone who enjoys engaging with people, excels in a dynamic setting, and takes satisfaction in addressing concerns and keeping customers informed. Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. Diversity &amp; Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - <a href="https://togetherhousing-group.my.canva.site/" target="_blank">https://togetherhousing-group.my.canva.site/</a> Requirements Key Responsibilities for the Tenant Liaison Officer... <ul><li>Serve as the primary contact for customers during improvement projects, ensuring clear and timely communication regarding timelines, contractors, disruptions, preparations, risks, and outcomes.</li><li> Undertake home visits to support consultation and engagement activities </li><li> Gather customer choices for colours, materials and finishes, ensuring information is accurately recorded and shared </li><li> Prepare and deliver consultation events, presentations and publicity materials, including occasional evening or weekend work </li><li> Work closely with Project Coordinators and contractors to support programme delivery and ensure customer information is provided on time </li><li> Arrange alternative accommodation and respite solutions for customers who cannot remain in their homes, including vulnerable, older or disabled residents </li><li> Monitor contractor performance through site visits and report issues promptly </li><li> Handle customer enquiries and complaints sensitively, resolving issues where possible and escalating when necessary </li><li> Attend meetings, completion handovers and carry out customer satisfaction surveys </li><li> Process disturbance, decoration and compensation claims accurately </li><li> Maintain accurate records, compile information and carry out general office duties </li><li> Work in line with company policies, procedures, values, and health and safety requirements, and participate in training and development as required</li></ul>We are looking for a candidate who has... <ul><li>A full UK driving license and reliable access to a vehicle.</li><li>Strong interpersonal skills with the ability to manage difficult conversations and maintain professionalism.</li><li>Experience in a customer service role, preferably within housing or a related field.</li><li>Excellent organizational skills to manage workloads effectively and meet deadlines.</li><li>Proficiency in using Microsoft Office and CRM systems for data management and reporting.</li><li>A commitment to equality and diversity, and an understanding of its importance in service delivery.</li><li>Experience working in a customer service environment, including managing difficult situations and keeping customers informed </li></ul>Benefits In return, we are offering the successful candidate in the Tenant Liaison Officer Role... <ul><li>Starting salary of £28,457</li><li>Your work week will consist of a blend of field activities, remote work, and participation in office meetings.</li><li>27 days annual leave (rising to 32 over 5 years' service) + bank holidays</li><li>You will work a total of 37 hours per week,</li><li>Attractive pension schemes - Local Government Pension Scheme (LGPS)</li><li>To explore the full range of our award-winning benefits, please click on the link and ensure that you review all that we have to offer - Employee Benefits Link </li></ul>THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made. INDTHG1

Tenant Liaison Officer

Employer South Holland District Council Vacancy Type Fixed Term/Full Time Hours Per Week 37 Length of Contract Fixed term for 1 year Salary Range £25,989 - £28,142 per annum Location Spalding Application Deadline Sunday, January 25, 2026 Job Summary Are you looking for a new opportunity to make a positive impact? Do you enjoy finding solutions, communicating effectively, and working collaboratively? Are you passionate about delivering excellent customer service? If so, this role with South Holland District Council's Housing Services team could be the perfect next step for you. We're looking for someone who is motivated and approachable to join us as a Tenant Engagement and Experience Officer. You will be working with the Tenant Engagement and Influence Lead and our Complaints Co-Ordinator to ensure that our tenants voice is prominent throughout all of our Housing Services. Your role will include: <ul> <li>Helping us to maximise tenant involvement and ensuring the tenants voice is fed into service improvement.</li> <li>Playing a key role in recruiting involved tenants, building relationships and managing tenant feedback, through a variety of engagement events.</li> <li>Helping co-ordinate and analyse tenant satisfaction throughout the department.</li></ul>We're looking for someone who: <ul> <li>Communicates and listens effectively, with confidence using IT and social media to engage with tenants.</li> <li>Can manage their own workload and adapt to different working patterns-some evening or weekend work may be required to reach all tenants.</li></ul>Above all you will be passionate about the work that you do and about meeting the needs of our diverse tenant base. This is a fantastic opportunity to help make a positive difference to our Housing Services. If you are interested in having a confidential conversation about the role, please contact Bev Chapman, Tenant Engagement and Influence Lead on 07825 968374 (unavailable on a Monday). BENEFITS: We offer excellent terms and conditions of employment including: <ul> <li>Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life</li> <li>Generous annual leave scheme +option to buy more</li> <li>Employee Assistance Programme</li> <li>Employee Benefits Platform including retail, holiday, and leisure discounts</li> <li>Cycle to work scheme*</li> <li>Flu Jabs</li> <li>Free Eye Test voucher for regular screen users</li> <li>Flexible Working Policy</li> <li>Agile Working Policy*</li> <li>Car mileage reimbursement*</li> <li>Excellent career progression and training opportunities</li> <li>Long Service Recognition*</li></ul>*Certain restrictions may apply ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South &amp; East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work. The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.

2 Tenant services Jobs in United Kingdom