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Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our Camden service? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant Camden team. We have an exciting opportunity for an Recovery Coordinator with our Opiate Team who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. With this role you'll be working as part of the Opiate team, based in Coventry. Location: Coventry Full Time Hours: 37.5 per week Full time Salary Range: £27,449.53 - £31,529.41 Dependent on experience (pro rata for part time hours) Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Apply Today! If you're ready to elevate your career and in making a meaningful impact on the lives of those we work with. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 4/1/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Kathy Coles | <a href="mailto:kathy.coles@cgl.org.uk" target="_blank">kathy.coles@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Our people are what makes Severn Trent a truly exciting and inclusive place to work. We're a team of over 9,000 people with a purpose to deliver one of life's essentials, and we do it all while thriving in our unique culture. At Severn Trent, we're embarking on an exciting £415m project to replace 870 miles of old water pipes across the Midlands - and we want you to be part of it. The new pipes we're installing will last for up to 100 years. This is the biggest investment in water infrastructure in the region in a decade, and it's set to improve water quality, reduce leaks, and make our water supply more reliable for millions of people. We're looking for a Community Liaison Officer to join our Chief Engineer team on this exciting Mains Renewal programme. EVERYTHING YOU NEED TO KNOW As our Community Liaison Officer, you'll be responsible for all stakeholder management or mains renewal programmes, managing escalated stakeholder &amp; customer complaints, creating and delivering a proactive plan. Upon working on a plan, you will ensure renewal work can proceed in line with planned time scales whilst balancing competing demands to provide the best outcomes for customers. You'll provide end-to-end communication to customers, ensuring customers &amp; stakeholders have the most up to date information. Key Accountabilities: <ul> <li>Accountable for managing escalated customer complaints relating to the mains renewal programme. Empowered to make decisions for the best outcome for customer satisfaction, limiting disruption and negative perceptions of the mains renewal programme. </li> <li>Provide hyper care to customers who escalate complaints, ensuring they are reacted to in an efficient manner, and a resolution is sought swiftly. </li> <li>Liaise and manage the relationship with local councils to ensure they are fully informed &amp; brought into the renewal programme, enabling a smooth project. </li> <li>Influencing key external stakeholders to ensure that queries are responded to in a timely and efficient manner. </li> <li>Responsible for all rebates relating to customers who are significantly impacted by the programme. </li> <li>Organising and facilitating townhalls with local customers, business &amp; organisations to provide detail to gain stakeholder buy in in advance &amp; during the planning phase.</li></ul>WHAT YOU'LL BRING TO THE ROLE To be successful in this role, it is expected that you will be able to: <ul> <li>Work in a role managing multiple stakeholder relationships with competing interests.</li> <li>Handle challenging conversations and circumstances which require clear communication to maintain strong customer relations and improve customer satisfaction.</li> <li>Exhibit strong problem-solving skills, with the ability to manage multiple complex customer complaints, with lots of innovative thinking required to resolve sometimes unique problems.</li> <li>Be expected to carry out standby duties and may need to cover the entire Severn Trent region while carrying out these duties. </li> <li>Having prior experience working within the utility sector or water industry is beneficial.</li> <li>Full UK driving license is essential</li></ul>The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you, too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you? WHAT'S IN IT FOR YOU Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family: <ul> <li>28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) </li> <li>Annual bonus scheme (of up to £2,250 per annum based on company performance) </li> <li>Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) </li> <li>Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate </li> <li>Dedicated training and development with our 'Academy' </li> <li>Electric vehicle scheme and retail offers </li> <li>Family friendly policies </li> <li>Two volunteering days per year </li></ul>WHAT'S NEXT We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. If your curiosity has been piqued and you're wanting to find out even more, search #LifeAtSevernTrent on social media. Ps. we'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!

Community Liaison Officer

Job description £22010.56 FTE or £11.44 an hour Norse is working in partnership with our clients across Wakefiled to deliver a comprehensive range of first-class cleaning services across the local areas. We have a successful partnership with - Carlton Court (Independent Living Scheme, WDH) and we are looking to recruit a Cleaner on a part time basis, you'll be required to work Mon,Weds,Fri, hours between 8.30am-3.30pm. In this role you will carry out basic cleaning duties which may include; <ul> <li>Cleaning floors and rooms including dusting, mopping, sweeping, and vacuuming.</li> <li>Emptying bins, cleaning restrooms, and ensuring sanities stations are full.</li> <li>Building relationships with clients on site.</li> <li>Following health and safety at all times.</li> <li>Report any defects or damages.</li> </ul>Our Successful Candidate: We will ideally be looking for you to demonstrate previous cleaning or caretaking experience in a previous role, alongside; <ul> <li>Knowledge of basic site health &amp; safety</li> <li>Excellent communication skills, capable of building relationships with our clients on-site</li> <li>Confident working independently to your own initiative</li> <li>Good organisational skills, with attention to detail</li> </ul>Our Offer: Alongside the opportunity to undertake full training for the role, we offer annual leave entitlement, pension scheme and sickness scheme for all our staff. ***An enhanced DBS check will be required for our successful candidate, payment will be met by the employer. Please ******click here *** for details of our DBS policy relating to the recruitment of ex-offenders. We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination. We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.

Cleaner - Carlton Court (Independent Living Scheme, WDH)

Join us as a Building Support Operative (Extra Care) at Thirteen Group! Role Overview: Thirteen Group is on the lookout for a Building Support Operative (Extra Care) tojoin our Building Support Services team. You'll be joining our team who ensure that the required service standard is being delivered to our customers within our Care and Support multi-occupancy buildings. You'll be part of a 5-week rota, working 4x 9:15 hour weekday shifts each week, and one in five Saturdays. Thirteen Benefits: <ul><li>Salary - £24,999 per annum</li><li>Annual leave - starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.</li><li>Pension - up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).</li><li>Simply Health - save money on common health expenses and get access to health and wellbeing support services.</li><li>T'dar - our Discount and Reward platform giving you huge savings on everyday brands. </li><li>Opportunities to buy and sell annual leave.</li></ul>Key Responsibilities: <ul><li>Working closely with our Service Managers and Control Room Co-ordinators, you'll carry out a range of tasks, such as building safety patrols, fire safety checks and fire alarm testing. </li><li>Responding to emergency requests across the business as well as alarm activations. </li><li>General caretaking duties such as mobile bin duties, and minor basic repairs. </li><li>Work within tight deadlines to meet our legislative and service standards. </li><li>Always working within health and safety guidelines, you'll report and resolve any issues to enable customers to feel safe and supported within their living environment.</li></ul>About You: <ul><li>A focus on great customer service and clear communication as you'll be in contact with a wide range of our customers every day. </li><li>A full UK driving licence is essential as driving is a key part of this role. We'll provide you with a company vehicle to make these journeys. Our main operating area is the Tees Valley, but you'll also be expected to travel across the North East. </li><li>You might have some experience in carrying out minor repairs within properties. </li><li>A basic knowledge of fire alarm systems would be great, but not essential. </li><li>Comfortable using digital devices or be willing to learn. We'll provide you with mobile and hand-held devices as part of your role.</li></ul>Why Thirteen Group? We're more than just a housing association - we're a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties. - Join a team that's local at heart but welcomes talent from everywhere. - Be part of an organisation that values diversity and inclusivity. - Be a part of a company that offers tailored support services, going beyond just housing solutions. Interested? For more details, please refer to the attached documents. If you'd like to talk more about the role please contact Michael Jenney, FM Services Manager (Building Support Operations) on 01642 668773 for an informal discussion. NO RECRUITMENT AGENCIES, please. Are You Ready for a Rewarding Challenge? Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community! As part of our hiring process, if you're successful we'll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time. In some circumstances, for example roles that are critical to the business where the market demand for candidates with that skillset is particularly high, we may shortlist, interview and potentially make an offer during the period that the advert is open.

Building Support Operative (Supported Housing Schemes)

The Vacancy We are seeking a House Manager Hours of Work: 41.5 hours per week, 37 weeks per year (mainly term time) with some flexibility to support House events. Salary: Available on enquiry We have an exciting opportunity to join one of our Boarding Houses as a House Manager. Our House Managers play a key role in the support of the Housemaster/Mistress in all aspects of the boarding house management, pastoral care and wellbeing of the pupils. The role is responsible to the Housemistress/master for the domestic welfare of the pupils, for managing the domestic staff and, by liaising with staff and parents, ensuring the smooth running of the House. The successful candidate should have excellent interpersonal, communication, administrative and organisational skills. For further information about this role please see the documents available at the top of this page, including the full Job Descriptions. To submit an on-line application, click on the 'Apply' button above. Please specify on your application which of the above roles you are applying for. If you require any accommodations or additional support during your application process, please do not hesitate to contact a member of the Recruitment team; email: <a href="mailto:thepeopleteam@marlboroughcollege.org" target="_blank">thepeopleteam@marlboroughcollege.org</a>, or phone: 01672 892402. We reserve the right to close this role early if a suitable number of applications are received. Early applications are therefore encouraged. The Company Marlborough College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS). The post is exempt from the Rehabilitation of Offenders Act 1974 and the College is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children."

House Manager

Job Title Neighbourhood Housing Lead Contract Type Permanent Hours Full time Persona Agile - 1-2 days office attendance required. Patch Location Newham - Forest Gate and surrounding areas Reporting Office West Ham Lane, Stratford, E15 4PH Salary £34,904 - £38,379 (depending on experience) plus Essential Car User Allowance (if Criteria Met) Closing date for completed applications 5th January 2025 - 23:00 Interviews will be held on a date to be confirmed. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Role Profile - Neighbourhood Housing Lead.docx Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. Why choose L&amp;Q? We offer a competitive annual salary and staff benefits package: <ul> <li> Strong family-friendly policies </li> <li> Committed Learning &amp; Development </li> <li> Annual leave starting from 28 days rising to 31 PLUS bank holidays </li> <li> Excellent Pension Scheme - double contribution up to 6% </li> <li> Generous non-contributory life assurance </li> <li> An Employee Assistance Programme </li> <li> Westfield Cash Health Plan </li> <li> Great places to work certified 2023-2024 </li> <li> Best Workplaces for Women </li> </ul>As the Neighbourhood Housing Lead, you'll be responsible for the following: <ul> <li> Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li> <li> You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. </li> <li> You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. </li> </ul>The successful candidate should: <ul> <li> You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. </li> <li> You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. </li> <li> You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. </li> <li> You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. </li> <li> Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. </li> <li> Have demonstrable experience in a similar role. </li> <li> Have a valid license and access to a car for work use. </li> </ul>Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&amp;Q. More information about L&amp;Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance . For the fifth year in a row, we have been recognised as one of the UK's Best Workplaces for Women in the super large category. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&amp;Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&amp;Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&amp;Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. #TJ

Neighbourhood Housing Lead - Newham - 6345

The Vacancy An exciting opportunity has become available within the Home Assistance Team in the recently formed Independent Living Service at North Lincolnshire Council. The role has been created to support the existing admin team deal with the ever-increasing demands on our services. We are looking for an individual keen to undertake a varied administrative role, supporting two busy teams, who is a good communicator and is a people person. The Home Assistance / Handyperson teams have responsibility for delivering Disabled Facilities Grants and other forms of grants / loans to help residents of North Lincolnshire adapt or improve their home. They also organise a team who install minor adaptations, low level equipment into people's homes to help them get around their properties and access facilities safely, to reduce trips and falls, plus organising for safety measures to be installed for victims of crime. Your role within the team will include supporting the existing admin support, helping grant applicants progress their enquiries, plus organising home visits for the Handyperson team. You will work alongside all other team members, supporting them, liaising with service users, Occupational Therapists, contractors, and other services within North Lincolnshire Council. No two days are the same and without this pivotal role, the teams you support would struggle to function effectively and deliver services in a timely manner. If you are hardworking, want to make a difference and have job satisfaction, then this is the job for you. You would be based at Church Square House, Scunthorpe, with flexibility for remote working. The role does involve travelling to different locations within North Lincolnshire and a full driving licence and transport is essential. North Lincolnshire Council has a flexible working policy which allows for and encourages home working where service delivery allows. This is a real opportunity to make a positive difference to the lives of North Lincolnshire's residents and meet the council's outcomes of being safe and well. We are a progressive employer with flexible and agile working arrangements. For further details or an informal discussion please contact Robert Freeman, Lead Officer - Home Assistance &amp; Accident Prevention 01724 297636. The Council We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe, well, prosperous and connected. We are ambitious for North Lincolnshire, we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values - equality of opportunity, excellence, integrity and self-responsibility - in all that we do. The Benefits Staff discounts Annual leave Access to pensions Salary sacrifice schemes Free car parking Eye test and glasses reimbursements

Housing Support Assistant

Job Description Job Title: Lettings Officer Contract Type: Fixed Term - 6 Months Salary: £25,578.44 Per annum Working Hours: Full Time - 35 Hours Working Pattern: Monday to Friday Location: Liverpool - Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Lettings Officer. You will deliver a quality lettings service for social housing, working closely with colleagues from Asset Services, Empty Homes Repairs Delivery teams and Housing Services to ensure that homes are let quickly and appropriately at the required standard, minimising rent lost through empty homes. About you We are looking for someone who: <ul> <li>Demonstrable commitment to Our Riverside Way values. </li> <li>Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries. </li> <li>A strong customer focus, with excellent written and verbal communication skills. • Experience of working in lettings. </li> <li>Proficient in use of Microsoft Office Suite. </li></ul>Why Riverside? One Housing is part of Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile <ul> <li>Deliver end to end management of empty homes, from the point that notice is received (or handover date is received), to the creation of the new tenancy on the housing management system. Work collaboratively with colleagues in Asset Services and Housing Services to ensure that properties are let as quickly as possible, to the required standard. </li> <li>Manage notice periods, advising customers of their responsibilities, securing a forwarding address and making arrangements for any arrears to be paid, making arrangements for notice inspections and viewings. </li> <li>Manage customer housing applications where Choice-Based Lettings (CBL) and Common Housing Register (CHR) partnership delegate this responsibility to housing providers. </li> <li>Advertise and allocate properties in line with lettings policies and strategies, using CBL and CHR partnerships, local nomination arrangements and online advertising as appropriate, ensuring that photographs and information provided about the property are an acceptable quality. </li> <li>Carry out appropriate pre-tenancy checks, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Take initial rent payments in line with our 'Rent when due' approach and agree and set up payment plans. Support with on-boarding new customers through the Digital Tenancy Sign Up portal. </li> <li>Make appointments as necessary for viewings, sign ups, turn on and tests, liaising with colleagues in other teams. </li> <li>Maintain accurate customer records, preparing sign up documentation and creating tenancies in the housing management system, and accurate void management records to ensure that reporting is correct, up to date and reliable. Complete and upload the CORE form for all lettings. </li> <li>Establish a positive relationship with new customers, acting as the key point of contact until they have successfully moved in, answering questions and resolving issues to drive high levels of satisfaction with the lettings process. </li> <li>Ensure compliance with Group requirements in Health &amp; Safety, Safeguarding, Equality &amp; Diversity and Data Protection.</li></ul>Person specification Knowledge, Skills and Experience Essential <ul> <li>Demonstrable commitment to Our Riverside Way values. </li> <li>Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries. </li> <li>A strong customer focus, with excellent written and verbal communication skills. </li> <li>Experience of working in lettings. </li> <li>Proficient in use of Microsoft Office Suite. </li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. </li> <li>Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same.</li></ul>Desirable <ul> <li>Competence in using Open Housing and Salesforce, or CX (Microsoft Dynamics) and CE.</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Lettings Officer

Are you looking for flexible part time hours in a managerial role? We have a rare opportunity for an Operation's Manager to join our team in Buckinghamshire! 22.5 hours per week - £25,554 per annum - With the flexibility of Working over 3,4 or 5 days a week. Who We Are Hightown is more than just a housing association; we're a community-driven organization committed to providing essential support and care to those who need it most. With nearly 9,000 homes under our management, primarily in districts such as Dacorum, St Albans, and Watford, we're proud to employ over 1,000 staff members who share our vision of creating thriving, inclusive communities. About the Role As a Care and Supported Housing (C&amp;SH) Operations Manager, you'll play a pivotal role in our middle management team, overseeing the day-to-day operations of services in High Wycombe. Overseeing 2 supported living schemes, your responsibilities will be diverse and impactful. Your primary objective will be to ensure our services remain flexible, responsive, and aligned with the evolving needs of the people we support, ensuring the people we support have a good quality of life. Key Responsibilities Regulation: <ul><li>Ensure compliance with the Care Act 2014 and relevant regulatory frameworks.</li><li>Maintain adherence to National Standards for semi-independent provision.</li></ul>Support Services: <ul><li>Deliver high-quality, person-centred care and support services.</li><li>Champion positive risk-taking cultures and promote independence.</li><li>Facilitate effective communication with people we support and stakeholders.</li></ul>Service Development: <ul><li>Drive the development of new services and transformation initiatives.</li><li>Foster key relationships with commissioners and regulatory bodies.</li></ul>Staff Matters: <ul><li>Lead recruitment, induction, and development of staff members.</li><li>Promote a culture of learning, reflection, and continuous improvement.</li></ul>Management: <ul><li>Develop annual plans and uphold organizational policies and procedures.</li><li>Conduct audits and implement quality improvement measures.</li><li>Ensure compliance with contractual and regulatory requirements.</li></ul>Leadership: <ul><li>Excellent leadership and change management skills.</li><li>Exceptional communication and interpersonal skills.</li><li>Ability to inspire, motivate, and develop a team.</li><li>Strong problem-solving and decision-making abilities.</li><li>High level of organisational and time management skills.</li></ul>Premises: <ul><li>Oversee maintenance, health, and safety concerns.</li><li>Manage service finances and procurement processes.</li></ul>Records, Reports, and Administration: <ul><li>Maintain accurate records and produce clear reports.</li><li>Ensure compliance with organizational key performance indicators.</li></ul>Special Conditions of Service <ul><li>Flexibility in working hours, including evenings, bank holidays, and weekends if required.</li><li>Participation in an on-call rota.</li></ul>Why Hightown? At Hightown, we're committed to fostering a supportive and inclusive work environment where every team member is empowered to make a difference. When you join us, you'll become part of a dedicated team that values collaboration, innovation, and compassion. Plus, with opportunities for professional development and career advancement, your potential for growth knows no bounds. The Benefits: In return for your hard work and commitment, we offer a benefits package which includes: <ul><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li><li>£25,554 per annum for a 22.5 hour a week contract</li><li>Regular support from your line manager and colleagues</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Annual salary and cost of living review</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Ongoing professional development and support to deliver outstanding support</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li><li>Friendly and supportive team environment</li><li>Employee assistance helpline</li><li>Mileage paid for car usage</li><li>Fully paid DBS</li></ul>How to Apply If you're ready to embark on a rewarding career journey with Hightown, we want to hear from you! To apply for the Operations Manager role, please click the link or visit our website and submit your application today. Join us in our mission to empower individuals, build stronger communities, and create lasting change. Together, we can make a real difference in the lives of those we serve. The advert may be closed early should we find a suitable candidate, early applications are therefore encouraged. Apply today to be considered. Appointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities &amp; Disability Confident Employer.

Operations Manager - Care and Supported Housing - Part time

The role This is a 9 month Fixed Term Contract (Maternity Cover). We are looking for a Housing Officer to join our Birmingham Southern Housing Team, working in a hybrid way, with arrangements to be agreed with the Area Housing Manager. Our Housing Officers are required to be flexible in their ability to travel across our homes in Birmingham, this is because we work in a patchless way. However, each role is designated to a team within the following areas and you may be required to travel within those zones as well as other zones as part of your duties: The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. As a Housing Officer, you will be responsible for supporting tenants through their tenancy in the West Midlands. Being professionally curious every day and for ensuring we know who our residents are. You will take action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support whilst being empathetic, polite, courteous, and hardworking, proactively resolving issues when you find them, in a safe and efficient manner. Responsibilities will include: <ul> <li>Providing an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks.</li> <li>Settling residents into their new homes and visit residents on a regular targeted and pro-active basis, ensuring tenancy conditions are met and properties are maintained to a good standard.</li> <li>Completing welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners.</li> <li>Working proactively with customers, managing expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion</li> <li>Carrying out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators.</li> <li>Supporting with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions.</li></ul>WHAT YOU'LL NEED: <ul> <li>Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement</li> <li>Proven experience of following processes, using initiative, and delivering excellent customer service.</li> <li>Professional curiosity to identify residents with complex support needs </li> <li>Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur</li> <li>Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. </li> <li>Ability to work effectively as part of a team, working in an agile environment. </li> <li>Good negotiation and influencing skills </li> <li>The post holder will be required to work remotely at times and must be able to travel efficiently and/or have a valid licence and access to a vehicle</li></ul>Please note, in your supporting statement, it is important that you address how you meet each of the above 8 criteria providing real examples. WHAT TO EXPECT: Closing Date: Sunday 5th January 2025 at 23:59 pm Shortlisting Date: Tuesday 7th and Wednesday 8th January 2025 Interviews: Thursday 16th January and Friday 17th January 2025 Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Housing Officer

An exciting and diverse opportunity has become available to deliver support to people in tenancies and temporary homelessness accommodation across Cheshire East through a supportive structure. This will be achieved by supporting individuals and families affected by homelessness to achieve and sustain accommodation. Focusing on barriers to housing such as domestic abuse, substance misuse. mental health issues and offending. ABOUT THE ROLE We currently have x2 positions available, both are fixed term roles, one is full time at 37 hours per week and one is part time at 22.2 hours per week from 9-5pm. This role requires someone who drives and has access to their own vehicle. Do you enjoy supporting people to overcome barriers? Do you have excellent people skills? Can you work in a fast paced enviroment with complex people? If yes and you would you like to use your skills to support homeless people and families then we would welcome your application. This role is varied and exciting, although the majority of the time you will be a support worker you will have a caseload of homeless households that are in our temporary accommodation, there will be a requirement to be cover our floating support service. This would require supporting tenants/ residents with initial sign up, support planning, set up of bills and benefits and overcoming barriers to sustained accommodation. You will be required to work with other support agencies, accommodation providers and other relevant persons to enable them to settle in, to sustain and where required to promptly move on from accommodation. The households will be based in Cheshire East's temporary accommodation, private tenancies and/ or in social housing tenancies. The role will be focused on promoting independence through support and a multi-agency approach, ensure that households are enabled to achieve independence and receive a good level of physical, emotional, social, and intellectual support. Whilst continually assessing and reviewing risks to yourself, other agencies, other people in the household. WHAT WE GIVE IN RETURN <ul> <li>ENHANCED ANNUAL LEAVE - 34 days annual leave (inclusive of bank holidays) from day 1, increasing to 39 days after only 5 years` service</li> <li>ENHANCED PUBLIC PENSION - A career average pension (contributions built at a rate of 1/49th of your yearly pensionable pay</li> <li>EMPLOYEE ASSISTANCE PROGRAMME - A completely free to use and confidential assistance service for all employees to help staff manage, reduce, and overcome the impact of life issues which they may experience from time to time, both withing work and their personal life.</li> <li>VIRGIN MEDIA AND O2 DISCOUNTS - Exclusive discounts on Virgin Media Broadband and O1 pay monthly plans.</li> <li>DISCOUNTED GYM MEMBERSHIPS - Access to corporate membership prices for Everybody Leisure which includes:</li> <ul> <li>Gym, Swim and Group Fitness at all 16 facilities</li> <li>Off-Peak Racket Sports</li> <li>Athletics Tracks</li> <li>Sauna/Steam/Spa</li> </ul> </ul>To find out more about our rewards and benefits package, please click here (insert this hyperlink <a href="https://www.cheshireeast.gov.uk/pdf/jobs-and-careers/ce-reward-brochure-digital-6970.pdf" target="_blank">https://www.cheshireeast.gov.uk/pdf/jobs-and-careers/ce-reward-brochure…</a> ) HOW TO APPLY To apply for the role please click apply for this job at the bottom of the page, or, for an informal chat about the role please contact Rachael shaw - Homeless Support Services Team Leader on 07741176633 or email: <a href="mailto:rachael.shaw@cheshireeast.gov.uk" target="_blank">rachael.shaw@cheshireeast.gov.uk</a>

Housing Support Officer

Due to securing a new contract, Ian Williams is seeking a Resident Liaison Officer to join our Capital Business in Cheltenham. This is an invaluable role that will ensure Ian Williams continues to work in partnership with the local community, the customers, our client, and other external organisations to continuously improve the lives and surroundings we work in. If you are passionate about making a difference in the community, thrive on building strong relationships and improving buildings and the surroundings people live and work in, we want to hear from you! Benefits include: <ul><li>Be part of the company profit share scheme (12% of base salary achieved last year)</li><li>Private mileage scheme and fuel card</li><li>Let us help you prepare for your future with an employer pension contribution of up to 5%</li><li>Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year</li><li>Life Insurance, 3x your salary</li><li>Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.</li></ul>Resident Liaison Officer role: <ul><li>As a Resident Liaison Officer, you will support in the successful delivery of our decarbonisation and planned maintenance, refurbishment contract, working within the residential properties</li><li>You will be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the teamresponsible for communicating internally and externally about upcoming renovation works, the progress, and its completion</li><li>Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow</li><li>Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract</li><li>Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always considering the contract deliverables.</li></ul>What will you bring as a Resident Liaison Officer? <ul><li>Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate</li><li>Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered</li><li>Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution</li><li>Excellent IT skills, including Microsoft (Word and Outlook)</li><li>A full UK driving licence, which is essential to undertake the role of Resident Liaison Officer.</li></ul>Additional Benefits include: <ul><li>Enhanced maternity/ paternity pay</li><li>Training and development opportunities</li><li>Trade discounts from our preferred suppliers for you and your friends and family</li><li>Specsavers vouchers</li><li>For information on all other additional benefits, please visit our website.</li></ul>About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.

Resident Liaison Officer

At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you. Apply Your next role This challenging role will see you working within a team to provide Sheltered Housing services at a number of sites following recent changes to our model of service delivery. You will share our passion by ensuring our residents receive the highest service standards. The post holder will deliver all aspects of support from daily welfare calls, liaising with health practitioners, social care providers and families regarding residents' needs and areas of safeguarding concern. You will have the ability to make and keep accurate records and work with other professionals. You will also manage the health and safety aspects of the buildings and liaise with contactors and repairs teams. Key to this role is your ability to respond promptly and effectively to any emergency that may arise, such as fire alarms and residents who become unwell or require medical assistance. In adverse weather you will be required to grit footpaths and public areas. Along with experience of working within a sheltered/supported/care environment or other housing related field, you will have a good standard of literacy and numeracy, as well as excellent communication skills. You will need knowledge of basic IT systems such as Outlook, Word and Microsoft Teams. Most important to us however, is your strong commitment to the ethos and principles of equal opportunities and inclusion and the ability to apply this to everyday practice. An enhanced DBS disclosure will be required. Use of a car or the ability to travel throughout the Borough will also be required as this is non-residential and will require flexibility to cover different schemes in Swindon You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customer-facing role"). Your next package Please see our Rewards and Benefits offer for more details. As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance. For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, re-vitalised Swindon together. And you'll be proud to say it was made better with you. Please see our Vision and Values page for more details and our new Swindon Plan . Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you. Your next steps Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the 'Apply' button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role. For further information about the role please contact Sarah Meehan, Sheltered Housing Operations Manager at <a href="mailto:smeehan@swindon.gov.uk" target="_blank">smeehan@swindon.gov.uk</a> As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality &amp; inclusion . If you are experiencing technical issues submitting your application please email <a href="mailto:resourcing@swindon.gov.uk" target="_blank">resourcing@swindon.gov.uk</a>

Sheltered Housing Officer

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team in the Bexhill, East Sussex area. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in Bexhill, Sussex. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. </li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care </li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision </li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information </li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Please note this is a Part-Time position, 25 hours p/week on a Fixed Term basis until December 2025 Closing Date: Sunday 29th December 11.59pm Please note, we reserve the right to close this vacancy early should we receive a high volume of applications About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

The role This is a Fixed Term Opportunity for Maternity Cover until 30th January 2026. We are looking for a Housing Officer to join our North Region Southern Housing Team. This a fixed term role based at our Fleet House office in Farringdon, Central London, working in a hybrid way, with arrangements to be agreed with the Area Housing Manager. Our Housing Officers are required to be flexible in their ability to travel across our homes in London, this is because we work in a patchless way. However, each role is designated to a team within the following areas and you may be required to travel within those zones as well as other zones as part of your duties. This role will cover Barking and Dagenham, Newham, Redbridge, Enfield, Barnet. The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. As a Housing Officer, you will be responsible for supporting tenants through their tenancy in the North, West and East London areas (North Region). Being professionally curious every day and for ensuring we know who our residents are. You will take action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support whilst being empathetic, polite, courteous, and hardworking, proactively resolving issues when you find them, in a safe and efficient manner. Responsibilities will include: <ul> <li>Providing an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks.</li> <li>Settling residents into their new homes and visit residents on a regular targeted and pro-active basis, ensuring tenancy conditions are met and properties are maintained to a good standard.</li> <li>Completing welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners.</li> <li>Working proactively with customers, managing expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion</li> <li>Carrying out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators.</li> <li>Supporting with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions.</li></ul>WHAT YOU'LL NEED: <ul> <li>Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement</li> <li>Proven experience of following processes, using initiative, and delivering excellent customer service.</li> <li>Professional curiosity to identify residents with complex support needs </li> <li>Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur</li> <li>Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. </li> <li>Ability to work effectively as part of a team, working in an agile environment. </li></ul><ul> <li>Good negotiation and influencing skills </li> <li>The post holder will be required to work remotely at times and must be able to travel efficiently and/or have a valid licence and access to a vehicle</li></ul>Please note, in your supporting statement, it is important that you address how you meet each of the above 8 criteria providing real examples. WHAT TO EXPECT: Closing Date: Sunday 5th January 2025 at 23:59 pm Shortlisting Date: Tuesday 7th and Wednesday 8th January 2025 Interviews: Week commencing 20th January 2025 Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications. About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Housing Officer (North Region)

Specialist Housing Partner (Independent Living) At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to ensure our customers receive a best-in-class experience? We're looking for a Specialist Housing Partner (Independent Living) to join our Housing Services team covering our Orchard Court and Meade Court schemes in Camberley. About the role and person: <ul><li>35 hours</li><li>Permanent</li></ul>Always motivated to achieve brilliant standards of service, our Specialist Housing Partners (Independent Living Coordinators) are a visible presence in their schemes, ensuring the effective management of tenancies and community. This involves working closely with the allocations and lettings team to onboard new customers. Moving into a new scheme is an important life experience and your role will have a positive influence on our customer journey, helping them to maintain their independence for as long as possible. You'll play a key role in encouraging resident engagement throughout their tenure in the scheme by building a sense of community. Sometimes things don't always go to plan, you'll support customers if they fall into arrears, manage anti-social behaviour and resolve customer complaints effectively, using the appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. This is a role where you can make a real difference in helping our customers live independently for as long as possible. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. To view/download the full job description please visit our website. Salary The spot salary for this post is £29,000 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. An additional £3,480 regional uplift also applied to this role. What will you get from us? In addition to a competitive salary and agile working, we also have a focus on employees' development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources. You'll also receive: <ul><li>28 days paid holiday plus bank holidays per year (pro-rata for part time) rising by 1 day per year up to a maximum of one working week.</li><li>A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.</li><li>Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion).</li><li>Employee Assistance Programme.</li><li>"Hapi" Benefits App with multiple discounts. </li><li>Cycle to work scheme.</li></ul>What skills/behaviours do you need to be a Specialist Housing Partner? <ul><li>Previous experience of delivering a quality housing management service within a specialist or generic housing context and understanding of the various workstreams relevant to the management of temporary accommodation.</li><li>You will be a consistent high performer and be passionate about delivering high quality services while taking full ownership of your schemes.</li><li>Driven to work independently and as part of a team with previous experience of cross-departmental working.</li><li>An understanding of safeguarding within a housing context.</li><li>You will have excellent communication skills able to communicate with multiple stakeholders and multiple levels.</li><li>You will be able to demonstrate your resilience and ability to deal positively with change. </li><li>Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance.</li><li>You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes we may need to work outside of usual office hours). </li><li>Must have access to your own transport for business use (and appropriate license). </li></ul>This role is subject to a successful DBS check. Location The successful candidate will be required to live within a commutable distance to our Orchard Court and Meade Court schemes in Camberley with travel to our Camberley office when required for team meetings. Your time will be split across the 2 schemes based upon customer needs. Who are Accent? At Accent, we believe that everyone should have access to an affordable, sustainable, and safe home, and our work across the country aims to do just that. We're a national organisation, but with a community focus. We were formed in 1966 and have grown in the time since, and now provide homes and services to over 40,000 customers. We understand the impact our work can have in creating better places for people to live by providing well-designed housing, which is in short supply, and building sustainable communities where people choose to live. We are proud of our Homes England Strategic Partnership, which allows us to build even more homes in areas of housing need. But we are not just about building new homes. We invest in our existing homes to make sure they offer our customers the very best in living standards by adapting to meet new ideas, environmental changes, new regulations for safety and security and modern technology to make them a home for life, in every way our customers need them to be. Caring for our customers also means caring for their environment. With our ambitious energy-efficient development plans, and our retrofitting projects which are modernising our current homes; we are putting sustainability at the fore so that we can drive value for customers now and in the future. As anchor institutions in the communities where we work, it's important we leverage partnerships and seek opportunities for customers that provide the foundations for better living. We build relationships which accelerate and advance our work to ensure customers are supported if they need it and can be happy living in their homes. Our new operating model puts our colleagues in the heart of our communities. We are committed to building strong relationships with our customers and we work alongside them to co-curate the services we deliver. We never stop evolving - we are ambitious and driven and understand that great performance is a product of an inclusive and supportive environment, where colleagues can thrive and achieve their best. With a new people strategy and corporate strategy which will sets out our commitments from 2024-2027, it's an exciting time to join Accent. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. We are excited about our future and if you are too, we'd love to hear from you. REF-218 546

Specialist Housing Partner (Independent Living)

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join our team at our stunning development, Burrstone Grange,development based in Thornton Clevelys. Burrstone Grange consists of 42 stylish one and two bedroom retirement apartments, exclusively to the over 60s. Just 4 miles north of Blackpool in the town of Thornton-Cleveleys and nestled between the Fylde coastline and the scenic Wyre Estuary Country Park. Hours: 30 hours per week - Monday to Friday. Hourly rate: £21,490.34 per annum Contract Type: Permanent Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Services, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Why join? McCarthy Stone has been officially recognised as a great place to work! This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference to the lives of older people. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Job Description Housing Officer Fixed Term Contract/Secondment for 12 months Location - Portsmouth Salary - Band 07: £31,067 to £35,235 p.a. Full time 37 Hours per week This particular vacancy is at Somerstown Area Housing Office initially but you could be based at any of the Area Housing Offices Portsmouth City Council is the largest social landlord in the area with responsibility for managing over 17,000 council owned and leasehold properties! If you believe you can make a valuable, positive contribution to our team then please read below for more about the role. Please take the time to read 'how to apply' carefully to ensure your application is not disregarded. DON'T JUST SEND A CV. What's in it for me? You will be starting on a salary of £31,067 going up to £35,235 as you progress. The Full-time post is typically worked across 5 working days Monday - Friday between 8:30-17:00. You will need to have the use of a car for the role, but the Council will pay 45p per mile you drive as part of your Housing Officer Role. We value our employees and want them to reach their full potential. Although there is an induction period, you will be expected to learn on the job with the full support of the management team and your peers. Additional training is available if appropriate and as necessary. What is the job? As a Housing Officer, you will be responsible for rent management, ending tenancies, the allocation of new tenancies and tenancy management of social housing tenancies. You will be expected to help tenants meet their responsibilities in order that they can sustain their tenancies as outlined in their tenancy agreement whilst delivering excellent customer service. Housing Officers support their customers by providing budgeting advice and assistance with maximising income. Money Advisor will support the Housing Officer with this task. A Housing Officer will also play an integral part of outgoing residents ending their tenancies and continuing the with the journey of allocating the vacant property to a new resident and starting their tenancy in a successful way. Please click HERE for the full job profile! Who is the person? As one of the housing officers you will need to have the following: <ul> <li>Demonstrate experience of building a positive rapport with customers. </li> <li>Demonstrate an ability of working with customers in a challenging front-line service and be comfortable visiting customers in their home. </li> <li>Understand the demands of the customer, prioritise and respond accordingly, whilst tailoring your approach to the needs of different individuals.</li> <li>Have experience of using your sound judgement to make informed decisions regarding the cases you manage and being able to consider all the facts of a case, including taking a lead in partnership working with others and utilising other resources to achieve the right result for customers.</li> <li>Demonstrate examples of how you would provide help and support to our customers to enable them to meet their responsibilities as a tenant and actions you may take as a consequence of a tenant not adhering to the tenancy agreement. </li> <li>Be pro-active and highly motivated with the ability to work quickly, accurately and consistently when under pressure, managing your time effectively and be able to manage conflicting priorities appropriately.</li> <li>Be able to keep calm and stay objective when dealing with sensitive / challenging situations and be able to effectively manage challenging customers.</li> <li>Be able to work independently in a focused, diligent and transparent manner.</li> <li>Be competent with using Microsoft software including Excel, Word and Outlook and be able to use IT systems to keep clear, accurate, concise and methodical records. </li> <li>Be able to effectively communicate to customers, colleagues, departments, agencies and councillor enquiries both verbally and in writing. Ensuring your record keeping always acts as a clear audit trail of your decision making, supporting the strong ownership of your patch.</li> <li>Be confident with speaking in public, including representing the local authority at Court hearings (usually without legal representation) and at multi-agency case conferences. </li> <li>You may be expected to work from any of the 7 area offices and carry out work outside of office hours as per the needs of the service and customer.</li> <li>You will need access to a car daily in order to be able to support customers effectively.</li></ul>How to apply? <ul> <li>DON'T JUST SEND IN A CV</li> <li>Please write to tell us how you meet the criteria for the role, and attach this as a cover letter in the 'Supporting Documents' section </li> <li>You will need to demonstrate transferable skills from your current or previous employment against each of the points described in 'Who is the person?'</li> <li>Applicants will be shortlisted based on their ability to use good examples illustrating what they've done, why they've done it and how they went about it?</li></ul>Please click HERE for the full job profile! Closing date: 29th December 2024 Assessments: 7th January 2025 If you are applying as a secondment, please ensure you have the permission of your line manager and state this in your application Previous applicants from within the last 6 months need not apply We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society. We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards: <ul> <li>A generous pension scheme</li> <li>Up to 31 days annual leave per year pro rata + bank holidays</li> <li>We offer flexible working options including hybrid working with a minimum of two days office based per week pro rata, giving you the flexibility to work up to three days at home every week. Hybrid working is dependent on the role and service needs, exact details will be discussed with you at interview.</li> <li>A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco</li> <li>Free Access to Employee Assistance Program (EAP) and wellbeing support</li> <li>Access to a wide range of training and development opportunities including apprenticeships</li> <li>Potential to purchase additional annual leave</li> <li>Business travel support and initiatives, including bike loans</li></ul>Please click HERE to see all of the benefits of working with us! Should you require any support in completing the application form please contact <a href="mailto:recruit@portsmouthcc.gov.uk" target="_blank">recruit@portsmouthcc.gov.uk</a>

Unqualified Teacher - Independent Living Skills Who are Fair Ways and what do we stand for? Fair Ways is a leading children's services charity based in the Solent, delivering Fostering, Education, Residential, Mental Health and Family services and cares for over 400 children, families, young people and vulnerable adults each year. Fair Ways is a great place to work. We are a team. We care about each other and are all committed to making a change to the lives of the young people and service users in our care. We will not apologise for calling our staff great, the best, or world-class. Our staff are at the core of our organisation and we celebrate them by shouting it from the rooftops! Where and when do we need you? Fair Ways are looking for an unqualified teacher specialising in Independent Living Skills, to work as part of our fantastic teaching team at our specialist Autism School located at our new Eastleigh campus. We strongly believe in creating a person-centred programme to meet each child's needs adapting a unique 'autistic curriculum'. This not only captures the pupil's learning needs but also addresses social, emotional and communication needs of children and young people with autism, and nurtures their independence and well-being. Students are placed with Fair Ways when most other mainstream or specialist schools have been unsuccessful. As such, they are likely to have been out of education for a long period of time, having exhausted multiple placements. As an unqualified teacher at our school you will be involved exciting and rewarding things like: <ul><li>Individualised lesson planning, delivery of lessons, marking of work and knowing when and how to differentiate appropriately using approaches which enable students to be taught effectively.</li><li>Helping young people draw up action plans for employment, education and training and support them to achieve these goals. This will include a high standard of planning and delivery of the programme whilst supporting the individual needs of the student</li><li>Participating in the completion and monitoring of all student assessments and being accountable for student's attainment, progress, and outcomes with your subject area.</li><li>Supporting the implementation and delivery of each students Individual Education Plan (IEP) and Personal Education Plan (PEP) by providing relevant data to monitor progress, set targets and plan lessons.</li><li>Liaising and negotiating with Employers, Colleges, Universities, and training providers to provide the best opportunities for our students.</li><li>Demonstrating an understanding of, and a willingness to learn, how the young peoples' early life experiences and how such experiences may result in, or contribute to, severe challenging behavior.</li><li>Recognising and accepting the possible need to intervene using positive handling strategies in order to make incidents safe, and to work as part of a consistent team.</li></ul>Successful candidates will be working a 37.5 per week, term time only. All candidates must have a full driving license and have access to the use of a car. Successful candidates will be required to provide an enhanced Disclosure (DBS). This disclosure cost will be met by Fair Ways. You and your specialisms Teaching roles within our frontline services help achieve our mission of making a difference through passionate care, support, and education. To support this, you will be required to have, or be working towards a minimum of the following qualification levels: <ul><li>To be qualified to a minimum of A Level or equivalent within a relevant subject area, ideally with experience within the education sector.</li><li>To possess an understanding of legislation relevant to education and child protection policies and procedures.</li></ul>Let us look after you! At Fair Ways, we care about your well-being, here is what we currently offer to our dedicated team: <ul><li>Exciting Opportunities: Participate in free staff lotteries with amazing prizes, such as £1000 holiday vouchers, weekends away, luxury hampers, £1000 fostering referral scheme and vouchers. Experience a workplace that celebrates your contributions.</li><li>Work-Life Balance: Enjoy a Holiday Accrual Scheme and the option to purchase additional holidays (up to 5 days). We value your time and offer flexibility to accommodate your existing commitments.</li><li>Health and Support: Benefit from Simply Health, our health cash plan, and access to our Employee Assistance Scheme, providing emergency financial assistance and 24/7 counselling services. Access your salary when you need it with Early Pay - The ability to withdraw an amount of your salary early each month to assist with any unforeseen circumstances.</li><li>Growth and Development: Unlock your potential with our Education Grant, offering funding for accreditation up to master's level. Engage in leadership courses to enhance your skills and progress in your career.</li><li>Wellbeing Matters: Experience team-building days, summer festivals, and well-being initiatives, promoting a positive work environment. Take advantage of discounted gym memberships and a cycle-to-work scheme to maintain a healthy lifestyle.</li><li>Recognition and Rewards: Be appreciated for your dedication through annual Staff Awards and Long Service Awards. Build a secure future with our pension scheme and gain eligibility for a Blue Light Card.</li><li>Supportive Community: Be part of our diverse workforce that embraces all communities. We value your unique perspective and encourage you to contribute to our inclusive and vibrant culture.</li></ul>*Benefits may differ dependant on contract type. Become a part of our community - We can't wait to meet you! If you're passionate about making a difference and are ready to embark on an incredible journey, apply today and be a part of something amazing at Fair Ways. Join our team and help shape brighter futures!

Unqualified Teacher - Independent Living Skills

Job description Full Time, Fixed Term until March 2027 The Triage and Homelessness officer is a new fixed term position until March 2027. The role is based at the Bristol City Council Customer Service Point and the role will maintain a caseload of homeless applications from resettled refugees, undertaking their assessments to decide and fulfil the Authority's statutory responsibilities under homeless legislation. The role will be the public point of contact for people with No Recourse to Public Funds referred to Bristol City Council's Customer Service Point. The Triage and Homelessness officer will triage need, assess destitution responsibilities under Section 17 of the Children Act and provide emergency accommodation if appropriate. You will need experience of working in the field of housing and knowledge of housing advice and operation procedures relating to preventing homelessness and maintaining tenancies. You will need to demonstrate knowledge and commitment to equality, diversity and inclusion issues. Please note that this role is subject to an Standard DBS Check. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. It is Bristol City Council's practice to request references for candidates that have been offered a job. However, if you are applying for a job that requires a Disclosure and Barring Service check then we will request your references once you have been invited to an interview. For permanent Bristol City Council employees, this post will be a secondment. For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to. If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. For further information, please refer to the Job Description and Person Specification or alternatively, please contact Anne James <a href="mailto:anne.james@bristol.gov.uk" target="_blank">anne.james@bristol.gov.uk</a> At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Triage and Homelessness Officer

The vacancy 37 hours per week Do you want to make a difference? An exciting opportunity has arisen in our Housing Department for someone with great people skills and in-depth housing knowledge to help lead the Supported Housing team in delivering proactive and customer focussed tenancy and neighbourhood services. What's the role? This is a new role and the post-holder will be part of our Housing Department, you will use your leadership skills to help us deliver a high-quality service, including maximising our rental and service charge income, managing ASB, improving services and delivering a generic day-to-day housing management service to customers who live in our Independent Living, Flexi-care and Supported Housing homes. The right candidate will need the ability to make decisions and deliver in a fast-paced and busy environment. You'll work effectively and proactively with colleagues to provide an excellent housing management service to our customers. In this role you will need to: <ul> <li>Ensure a high standard of customer service.</li> <li>Have an understanding of supported housing and housing for older people (including Flexi-care)</li> <li>Manage staff (both direct and indirect reporting)</li> <li>Deliver proactive, customer focussed housing management services, ensuring that they are continually improved to meet changing business requirements.</li> <li>Experience of delivering managed services</li> <li>Maximise our rent and service charge collection.</li> <li>Manage the supported housing budgets effectively.</li> <li>Deliver on our corporate targets.</li></ul>What are we looking for? You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You'll have an excellent grasp of Housing Law and a proven-track record of leading and managing successful teams. You will have a background in Housing Management or Supported Housing and knowledge of budget management and partnership working would be an advantage. Essential: <ul> <li>Significant experience of managing and developing staff</li> <li>Experience of setting and meeting challenging objectives.</li> <li>Excellent knowledge of Supported Housing and housing for older people including related legislation, policy and good practice</li> <li>Extensive experience of arrears collection and ASB.</li> <li>You will need to hold a UK driving licence with access to a suitable vehicle, with insurance cover for business use.</li> <li>You will need to maintain a satisfactory basic level DBS check.</li></ul>Desirable: <ul> <li>Knowledge of setting and managing budgets</li></ul><ul> <li>Educated to degree level or relevant experience</li> <li>Hold a CIH qualification</li></ul>What can we offer you? We know that people are our most valuable assets, so we offer a range of benefits including 28 days' annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme. How we work We are committed to embracing the most positive aspects of agile working. We take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in our communities, in our shared spaces and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role. How to apply If this sounds like your next role, click 'apply now', tell us why you've got what it takes and send us a copy of your current CV. The closing date is Friday 17th January 2025, (but please note we reserve the right to close the vacancy early if we receive a large response). Interviews will take place in the week commencing 27th January 2025. About us We are a housing association with homes across South-West Hertfordshire. We aim to make a real difference by delivering better homes and supporting our communities, because we know that good homes give people the chance to lead more fulfilling lives. We own and manage more than 6,800 homes and associated assets in South-West Hertfordshire. Our business is evolving rapidly as we find new ways to deliver great homes, improved services and much-needed new homes. We also have a one-star accreditation from Best Companies, putting us in the top 25 housing associations to work for. We have exciting plans for the future - and you could help us to achieve our goals. Find out more at <a href="http://www.wcht.org.uk/letsgo" target="_blank">www.wcht.org.uk/letsgo</a>. Benefits Access to season ticket loans Online rewards with shopping discounts Cycle to work scheme 28 days annual leave Pension scheme 2 paid volunteering days

Supported Housing Manager

We are recruiting Neighbourhood Officers to work as part of Sheffield City Council's Housing and Neighbourhood Service. This is an exciting opportunity and we're looking for enthusiastic and motivated individuals who have experience of and enjoy working with people and delivering excellent customer service. Experience in housing management would be beneficial but is not essential. Neighbourhood Officers perform a key role in delivering service to the residents of Sheffield. They are front line staff who work on a patch-based approach to manage council housing tenancies. It's a very varied role which often requires lots of partnership working and thinking outside the box to help support some of Sheffield's most vulnerable residents. No two days are usually the same for a Neighbourhood Officer! They manage their own calendars to prioritise their workload and book appointments with customers. They visit a variety of customers in their homes most days, including proactive tenancy visits, which most customers receive annually, and reactive visits to manage issues such as anti-social behaviour, untidy gardens or hoarding. A typical visit might include; <ul> <li>Speaking to someone who wants to report anti-social behaviour such as noise nuisance or threats of violence</li> <li>It could be to speak to a tenant accused of causing anti-social behaviour to discuss the allegations against them and warn them about the risk of breaching their tenancy conditions.</li> <li>To give them advice on rehousing to another property if they want to move.</li> <li>To talk about what support someone might need and submit an appropriate referral.</li> <li>To discuss other breaches of their tenancy conditions such as an overgrown and untidy garden or because their home is hoarded or is in an unacceptable condition which causes nuisance to other residents because it smells or is attracting vermin.</li> <li>Some visits are urgent emergency visits such as to organise a lock change after the Police have forced entry or to carry out a welfare check where there are concerns for a tenant who cannot be contacted.</li> </ul>Neighbourhood Officers also spend time in the office most days where they work in teams to support each other and cover a duty rota for the customer access point. They keep accurate records of all customer interactions and manage their own time to ensure cases are progressed in a timely manner as well as attend a variety of professional meetings to contribute to both individual customer issues and wider neighbourhood concerns. They engage with a variety of customers and are often a key professional involved with some of Sheffield's most vulnerable residents. They sometimes work in partnership with multiple agencies including the Police, Social Care, Mental Health Services, Youth workers and drug and alcohol services, with the primary aim of ensuring tenants have access to any support they might need to maintain their tenancy whilst balancing this with using procedures to enforce tenancy conditions when necessary. If you are an organised and motivated individual with excellent communication and literacy skills and would like to join us in making a positive contribution to the lives of Sheffield residents by helping to create neighbourhoods where people want to live, then we would love to hear from you. As a Neighbourhood Officer you would benefit from some opportunity to work from home, work flexible hours and benefit from other SCC employee benefits such as access to the local authority pension scheme. We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. It is a great time to join us and we welcome your application. Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share. If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Neighbourhood Officer

The vacancy An opportunity has arisen within the Independent Living Team for the right individual to manage two sheltered housing schemes in Market Drayton and Whitchurch. We are seeking someone who is experienced, highly motivated, who has excellent communication skills and is a real people person. The successful applicant will be responsible for supporting residents with their support needs, the housing management of the scheme as well as promoting and maximizing the use of the communal facilities. This role will be subject to an enhanced DBS check. Shortlisting date: 06 January 2025 Interview date: 14 January 2025 About Connexus Connexus is a community focused housing group which aims to deliver good quality homes and services across Shropshire and Herefordshire. The work our teams do is varied, and no two days are the same. We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We're here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you. Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups. Life at Connexus Connexus is a community focused rural housing group with over 10,500 homes across Shropshire and Herefordshire. Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers. Our clear focus is excellent service delivery. Some of the benefits Up to 30 days annual leave &amp; Bank Holidays Continual learning and development opportunities Generous pension scheme Westfield Health healthcare plan Continual learning and development opportunities Paid sickness leave (upon successful completion of probationary period) Enhanced maternity/ paternity pay We're rooting for you Interviewing isn't easy and believe us when we say "we're rooting for you"; we want everyone to be able to do their best. We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier! So, we thought we'd help by sharing a little about what you can expect from us in terms of our approach to recruitment. We're rooting for you

Independent Living Co-Ordinator

What you'll be doing Do you want to work with elderly people, and provide them support to enable independent living? Are you passionate about supporting elderly people to remain engaged in their local communities? Curo is an established, leading housing association based in Bath, with over 15,000 homes in our care and providing wrap-around support services that help people find security, stability, and a positive future. We are seeking a committed individual to be part of our Livewell team as a Housing Support Worker, which forms part of the care and support element within Curo. It is mandatory for our Housing Support Worker's to use their own vehicle every day. Please state you have a driving license and access to your own vehicle on your CV or Application form. Why join Curo? If you are passionate about providing those in need with your dedicated care, time and support, without having to provide personal care services, Curo provides our support workers with the following: <ul> <li>No evening or weekend work</li> <li>Flexible working hours to suit your schedule</li> <li>The opportunity to help customers remain independent with no personal care</li> <li>You'll be part of a friendly, caring, supportive team, dedicated not only to our customers but to the wellbeing of colleagues.</li></ul>Our values-driven culture revolves around care, respect, openness, fairness and trust. As well as being a skilled support worker, we are looking for people who are empathetic and have the people skills to build trust with all our customers on every call, every day. What you'll be doing The Housing Support worker will be working 1-2-1 with customers to support with a variety of tasks and promote independence within their home. You'll develop, implement and monitor support plans for your customers. The tasks will include, but not only: <ul> <li>Reduction in social isolation</li> <li>Support with physical and mental well-being</li> <li>Ensuring relevant benefits are in place.</li> <li>Support to get to medical appointments.</li> <li>Liaise with care agencies and social workers.</li></ul>(this role does not include any personal care) The Housing Support worker will be required to accurately record all customer interactions on our bespoke IT system. This is a rewarding role working in the local community supporting older people from different backgrounds. This is an opportunity to work within the local community to help people re-connect with where they live and to positively impact on health loneliness and isolation. More about you This role can be challenging at times as you will be working with and supporting customers from all walks of life; it will be fast paced, so an attention to detail, using your initiative and problem solving will be key. <ul> <li>You'll be a people person and come from a background of working one-to-one with people of varying needs.</li> <li>You'll be used to working at a fast pace, meeting deadlines and able to work under pressure.</li> <li>You'll have a passion for working with older people and enjoy helping to set up group activities such as coffee mornings, as well as working on a one-to-one basis.</li> <li>You'll be IT literate, proficient at MS Word and MS Excel.</li></ul>Key attributes of our Housing Support Worker's when working with our sheltered customers are: <ul> <li>Kindness</li> <li>Caring</li> <li>Empathy</li> <li>Commitment</li> <li>Resilience</li></ul>You'll be flexible and able to switch between one-to-one work and group events, as well as willing to work in our different locations in and around B&amp;NES. When and where you'll be working This is a customer facing role, you will be working 30 hours a week between Monday and Friday (preferably Monday, Tuesday, Thursday, Friday) between 8am - 5.00pm, based on our customers' needs. You will be responsible for organising your own workload and setting your diary appointments. You'll be based in the office in Hillcrest, Peasedown St John, Bath, BA2 8JR, however, you will be visiting your customer base in the surrounding areas. It is mandatory for the Housing Support Worker to use their own vehicle every day. <ul> <li>A full driving license and business insurance, with the ability to travel around the B&amp;NES area is essential.</li> <li>An enhanced Disclosure and Barring Check is required for this role, Curo will arrange.</li></ul>What you'll get in return We believe you'll have a job that will give you huge job satisfaction, and help us to make a difference to our customers' lives every day. So in return for all your hard work, not only do our Housing Support Workers get a great salary but we also offer: <ul> <li>26 days annual leave (plus public holidays) rising to 29 days after 3 years service</li> <li>An additional day's leave on your birthday</li> <li>Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10%</li> <li>Annual 'Homes for Good' Reward.</li> <li>Life Assurance Policy (up to 6x your annual salary)</li> <li>Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work</li> <li>'Perks at Work' - access to 1000's of discounts online and in-store.</li> <li>Employee Assistance Programme (EAP) - providing friendly impartial advice on financial, health, work or mental wellbeing.</li> <li>Free Parking at many of our Offices.</li></ul>One more thing Here at Curo we are about getting the right candidate for the right role. We recognise that as an organisation we are underrepresented in certain areas so we operate the disability confident scheme and we welcome applications from applicants who identify as LGBTQIA+ or are from an Ethnic Minority background. It would also be great to get applications from our Curo customers too. If you need support to assist you to make an application or attend an interview, then please email our recruitment team at <a href="mailto:recruitment@curo-group.co.uk" target="_blank">recruitment@curo-group.co.uk</a> and we will be happy to help. For an informal discussion about the role please call Cathy Isaacs on 07791 104 198. We will be closing applications on the 30th December however we will be reviewing applications as they come in and may close the vacancy earlier should we find the right applicant. So, if you think you're the person for this job, please don't delay and apply today. About Curo Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We're one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities. Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers. We're proud to say that since 2016 we have been ranked by Best Companies as being in the UK's top 75 Large Companies to work for. We're also listed in the top 10 best housing associations to work for in the country, and among the top 25 best companies to work for in the South West! One more thing We provide homes and services to a community that is diverse. We recognise that we need to do more to ensure that the colleagues in our organisation better reflect and understand the community we serve and for that reason we particularly welcome applications from people with diverse backgrounds and abilities. We are a recognised 'disability confident' employer and we have also signed up to the Social Housing Anti-Racism Pledge (SHARP). We guarantee to interview all disabled, black or minority ethnic applicants who meet the minimum essential criteria for our vacancies. If you need support to assist you to make an application or attend an interview, then please email our recruitment team at <a href="mailto:recruitment@curo-group.co.uk" target="_blank">recruitment@curo-group.co.uk</a> and we will be happy to help. Benefits Birthday leave Holiday trading Hybrid working Life assurance Online shopping Pension

Housing Support Worker

Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Location: Home based but candidates should be within a reasonable commute from Larkhill, SP4 8NR Salary: Competitive + Company Car/Car Allowance Full time, permanent Senior Quantity Surveyor - Commercial Leadership in Facilities Management The Senior Quantity Surveyor role is pivotal in ensuring robust commercial management and exceptional delivery standards within our operations. This role emphasizes fostering strong client relationships, ensuring compliance with health, safety, and sustainability standards, and managing commercial processes efficiently to deliver optimal results. As a Senior Quantity Surveyor, you will inspire confidence and professionalism across the VIVO contract. By providing clear and effective direction, you will motivate your team, make sound decisions, and ensure the successful delivery of all operational objectives. You will build strong relationships with MoD and DIO personnel, set high standards for quality, and adapt to changing environments while maintaining focus and achieving results. This is an opportunity to lead with skill and professionalism, driving excellence in a challenging yet rewarding environment while upholding our commitment to sustainability and outstanding service delivery. Your responsibilities include working closely with client personnel, maintaining effective communication, and ensuring all necessary commercial documentation and reports are completed to high standards. You will liaise with Area Managers, Site Managers, Project Managers, and the Commercial Team, ensuring seamless coordination and adherence to organizational policies, including Equality and Diversity. From a technical perspective, you will ensure compliance with security and fraud prevention systems and processes while providing cost advice for Core Services and Billable Works. You will adhere to contract procedures, contribute to risk management, and help identify business priorities, building controls and milestones into plans and programs. Supporting sustainability initiatives, including carbon reduction and utility consumption goals across the Ministry of Defence estate, is also central to this role. Collaboration is key, as you will build and maintain effective relationships with site and area management teams, DIO, and end users. You will ensure your team understands its responsibilities under the service delivery contract and provide commercial guidance, fostering confidence and decision-making. Supporting dispute avoidance and resolution, you will assist the Principal Commercial Manager while adhering to the organization's policies and promoting best practices in health and safety. On the commercial front, you will lead change management in line with FDIS Contract requirements, ensuring timely stakeholder alignment. Responsibilities include managing supplier payments, maintaining commercial control, and monitoring supply chain performance. You will support risk management procedures, prepare cost reports, and ensure Billable Works are priced and managed to deliver value for money. What You Bring You should have substantial commercial experience in construction, property maintenance, or a related field, including cost model development, risk analysis, work proposals, and dispute resolution. Strong communication, negotiation, and interpersonal skills, alongside the ability to foster collaborative working environments, are critical. A qualification at HND/Foundation Degree level in Quantity Surveying or equivalent experience is required, alongside expertise in the commercial elements of facilities management or social housing refurbishments. Experience working in a social housing environment, familiarity with BS11000 Collaborative Business Relationships, and an understanding of utility consumption reduction are advantageous. Evidence of Continuing Professional Development and membership in a professional body further enhance your profile. What We Offer: <ul> <li>25 days annual leave</li> <li>6% employee matched pension contribution</li> <li>Company car/car allowance</li> <li>Single private medical cover</li> <li>Rewards Hub</li></ul>VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.

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