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Housing Manager Cumbria - Maryport area Permanent, full time (37.5 hpw) Salary £29,000 (increasing to £32,000 upon passing probation) plus great benefits including Health Cash Plan Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team in Maryport. You'll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day! Typical day as a Housing Manager <ul> <li> Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. </li> <li> You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). </li> <li> Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods. </li> <li> Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. </li> <li> Managing our voids process including liaising with local authorities. </li> <li> Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the Top Ten Great Places to Work in the UK! About You <ul> <li> You are experienced in the housing sector and understand housing management, housing law and in an ideal world, universal credit too! </li> <li> You have, or are willing to work towards Chartered Institute of Housing Level 3 </li> <li> Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude </li> <li> Passionate about delivering excellent customer service and have a genuine desire to help your customers. </li> <li> This job can challenge, especially when we're dealing with complaints, but your resilience will help you through. </li> <li> Confident working with external partners and stakeholders such as local authorities, MP's etc </li> <li> Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates. </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review. Our team You'll join Christina and our portfolio 3 team, we're super passionate about what we do! We're really proud of our customer care and acheiving our targets. We're a supportive bunch and like to have work fun. Job details <ul> <li> This is a hybrid role and in an average week, you'll spend 3 days working from our community patches around Maryport and local villages. </li> <li> Although you'll spend time in our neighbourhoods, we do get together regularly, we spend 2 days in the office at Maryport and sometimes days working from home catching up on admin. </li> <li> Flexible working hours or There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview </li> <li> We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary. </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need a Standard DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (this includes bank hols and a "me day" to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matter to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Explore our benefits in detail on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Manager

Job Description Organisation: London Borough of Waltham Forest Directorate: Place Grade: SO2 Salary: £38,934 - £40,755 Contract Type: Full time, Permanent Working hours per week: 36 Application Deadline: 16th May 2025 @11.59pm Proposed Interview Date(s): TBC Reference: 1731 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. About the role: We are seeking a dedicated Voids Officer to manage the end-to-end void process for empty homes, ensuring properties are available to re-let in a timely manner and meet health and safety requirements and our re-let standard. &gt;&gt; Click here to download the Role Profile &lt;&lt; Key Responsibilities: <ul> <li>Void Management: Coordinate the voids management process, working closely with Tenancy Management, Allocations, and Asset Teams, surveyors, and contractors.</li> <li>Record Maintenance: Maintain all required records and information, ensuring accurate and complete documentation of the voids process on our housing management system, NEC. Update NEC for ended tenancies and set up new tenancies accurately and promptly.</li> <li>Advice and Guidance: Provide expert advice and support to colleagues, customers, and stakeholders, managing complex customer issues with a focus on minimising void turn around times and maximising customer satisfaction.</li> <li>End of Tenancy: Manage the end of tenancy process, including advising outgoing tenants and arranging the return of keys.</li> <li>Property Inspection: Ensure void properties are inspected, repaired, and cleaned to a high standard before re-letting.</li> <li>Health and Safety Compliance: Ensure properties comply with all health and safety requirements before re-letting.</li> <li>Utility Management: Manage the utility supply process during the void period.</li> <li>Customer Experience: Work proactively with the Allocations and Tenancy Management Team to arrange viewings and sign-ups, ensuring a positive customer experience.</li> <li>Statistical Reporting: Upload new tenancy information for the Continuous Recording system (CORE).</li> </ul>Skills, Experience and Qualifications: <ul> <li>Proven administrative experience within a housing environment.</li> <li>Experience in customer service and working closely with customers.</li> <li>Experience in void management, repairs management, or lettings service (desirable).</li> <li>Strong time management and organisational skills.</li> <li>Effective communication and negotiation skills, both verbally and in writing.</li> <li>Self-motivated with the ability to manage your own workload and meet team objectives.</li> <li>Ability to analyse data and present statistical information.</li> <li>Strong IT skills, including proficiency in Microsoft Office, Word, and Excel.</li> <li>Numeracy and literacy qualification (e.g., GCSE English and Maths or equivalent).</li> <li>Relevant professional qualification (desirable).</li> </ul>Terms and conditions: The below terms and conditions apply to this role: <ul> <li>Satisfactory employment references and CIFAS identity checks; </li> <li>Satisfactory declaration of interest; </li> </ul>As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact Cate Evans at <a href="mailto:cate.evans@walthamforest.gov.uk" target="_blank">cate.evans@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. Click here for further information on the Human Resources recruitment privacy notice.

Voids Officer

Job Description Organisation: London Borough of Waltham Forest Directorate: Place Grade: PO10 Salary: £65,025-£68,439 (+market supplement) Contract Type: Full-time, Permanent Working hours per week: 36 Working style: Hybrid Application Deadline: 23/05/2025 Proposed Interview Date(s): TBC Reference: 1479 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. About the role: We are currently hiring for a Building Safety Manager to join our thriving Housing service. The Building Safety Manager position is to take responsibility for and cooperate with the Principal Responsible Person and Responsible Person/s in relation to whole building safety by coordinating and assuring all building-related activities to ensure compliance with the requirements for the Building Safety Act 2022, Fire Safety Act 2021, and associated statutory and internal building safety management system requirements across the Council's housing stock. This position will coordinate access to quality information related to the development and maintenance of the Building Safety Case and Safety Case Reports and Building Assurance Certificates pertaining to high-rise buildings and facilitate appropriate opportunities to support stakeholder training needs. Waltham Forest Council is responsible for 12,000 properties. There are 21 high rise buildings in Waltham Forest, which along with the other Building Safety Manager will form the bulk of your responsibilities. &gt;&gt; Click here to download the Role Profile &lt;&lt; Key Responsibilities: <ul> <li>Ensure compliance with the Building Safety Act 2022, Fire Safety Act 2021, Health and Safety Regulations, and CDM (Construction Design and Management) Regulations.</li> <li>Act as the primary contact for building safety, maintaining openness and trust with residents to ensure safety.</li> <li>Lead the development and implementation of building safety strategies, including fire risk assessments and safety cases.</li> <li>Oversee contractors and ensure compliance with safe practices for maintenance and post-construction work.</li> <li>Maintain and manage the "Golden Thread" of safety information, ensuring it is up-to-date and accessible.</li> <li>Ensure all involved in building maintenance have the necessary competence and training.</li> <li>Engage and educate residents on building safety responsibilities and act on their concerns.</li> <li>Implement and manage a Mandatory Occurrence Reporting regime for building safety incidents.</li> <li>Manage resources to deliver Building Safety Cases for high-risk and complex buildings, ensuring compliance with regulations.</li> <li>Respond to emergency callouts, restoring services and supporting residents in line with business continuity plans.</li> </ul>Qualifications and Requirements: To be considered for this position, you should meet the following requirements: <ul> <li>Must be able to travel to sites as required.</li> <li>Physically able to access all areas e.g., climb stairs, access restricted spaces/service areas, use ladders to inspect roof/void spaces, etc.</li> <li>Be able to attend evening or weekend meetings when necessary and arrange for appropriate out-of-hours and emergency responses</li> <li>Working knowledge of the relevant Building Safety Legislation (Building Safety Act, Fire Safety Act, Duty of Care).</li> <li>Working knowledge relating to managing the delivery of building safety compliance or the built environment.</li> <li>Relevant Asset Management, Construction and/or Fire Safety qualifications (Degree or diploma in construction or fire safety) or equivalent.</li> <li>Current professional membership e.g., RICS, IFE, IFSM, IOSH, IIRSM, CQI, etc. or currently working towards attaining.</li> <li>A good level of IT literacy.</li> </ul>Terms and conditions: The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks. Satisfactory declaration of interest. As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact Dragana Gvozdic-Groza, Head of Building Safety Compliance at <a href="mailto:dragana.gvozdic-groza@walthamforest.gov.uk" target="_blank">dragana.gvozdic-groza@walthamforest.gov.uk</a>. If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. Click here for further information on the Human Resources recruitment privacy notice.

Building Safety Manager

Adferiad Recovery delivers a flexible and coordinated response to the exceptional circumstances faced by people with co-occurring mental health and substance use conditions and related issues. Vulnerable people facing complex life challenges need consistent and seamless support to ensure they remain engaged with vital health and wellbeing services - and to prevent them becoming disenfranchised and isolated. Adferiad Recovery harnesses the talents and experience of long-established and leading Welsh charities CAIS, Hafal and WCADA. Our combined expertise in the fields of substance use, mental health, housing, criminal justice, and employment support enables Adferiad Recovery to meet the needs of our most vulnerable with a single, unified, and comprehensive approach. Community Engagement Officer Candidate Pack How to Complete an Application Form If you think you might have these skills, but are not 100% sure, please do still apply and let us decide. We know that certain groups rule themselves out of interesting opportunities assuming that others will be more successful, but please don't be that person. We want to hear from the widest cross section of the community. If you have difficulty accessing this information or would like it in a different format, please contact our recruitment team at [email protected] or 01792 816600 Mae Adferiad Recovery yn darparu ymateb hyblyg a chydgysylltiedig i'r amgylchiadau eithriadol a wynebir gan bobl â chyflyrau iechyd meddwl a defnyddio sylweddau sy'n cyd-ddigwydd a materion cysylltiedig. Mae angen cymorth cyson a di-dor ar bobl agored i niwed sy'n wynebu heriau bywyd cymhleth i sicrhau eu bod yn parhau i ymgysylltu â gwasanaethau iechyd a llesiant hanfodol - ac i'w hatal rhag mynd yn ddifreinio ac yn ynysig. Mae Adferiad Recovery yn harneisio doniau a phrofiad yr elusennau Cymreig sydd wedi hen ennill eu plwyf, CAIS, Hafal a WCADA. Mae ein harbenigedd cyfun ym meysydd defnyddio sylweddau, iechyd meddwl, tai, cyfiawnder troseddol, a chymorth cyflogaeth yn galluogi Adferiad Recovery i ddiwallu anghenion ein rhai mwyaf agored i niwed gydag un dull gweithredu unedig a chynhwysfawr. Os credwch fod gennych y sgiliau hyn, ond nad ydych 100% yn siŵr, gwnewch gais o hyd a gadewch i ni benderfynu. Gwyddom fod rhai grwpiau yn diystyru eu hunain o gyfleoedd diddorol gan gymryd y bydd eraill yn fwy llwyddiannus, ond peidiwch â bod y person hwnnw. Rydym am glywed gan y trawstoriad ehangaf o'r gymuned. Os ydych chi'n cael trafferth cael mynediad i'r wybodaeth hon neu os hoffech chi ei chael mewn fformat gwahanol, cysylltwch â'n tîm recriwtio yn [email protected] neu 01792 816600

Community Engagement Officer

The vacancy Permanent Full time (37 hours per week) Role Description: Are you passionate about making a difference in your community? We are looking for an experienced Housing Officer to join our team and be a visible presence in our neighbourhoods. This role is all about building strong relationships with our customers, understanding their needs, and providing exceptional service. As a Housing Officer, you will have the opportunity to work closely with our customers, ensuring they feel supported and valued. You will be out and about in the community, visiting customers, and attending local events to foster a sense of trust and collaboration. Responsibilities: <ul> <li>Engage with the community: Be a visible and approachable presence in our neighbourhoods, attending community events and meeting with customers regularly.</li></ul><ul> <li>Customer-focused service: Provide personalised support to our customers, ensuring their needs are met and their voices are heard.</li></ul><ul> <li>Tenancy and neighbourhood management: Maximise rent and void loss, manage lower-level ASB cases, and ensure tenancy sustainment with a strong customer focus.</li></ul><ul> <li>Collaborate with partners: Work alongside internal teams and external partners to deliver comprehensive services to our customers.</li></ul><ul> <li>Estate inspections: Conduct regular estate inspections, monitor estate services, and complete fire safety inspections to maintain a safe and pleasant environment.</li></ul>Requirements: <ul> <li>Experience: Proven experience as a Housing Officer, with a strong track record of working in housing management.</li></ul><ul> <li>Excellent customer service skills: Put the customer at the heart of everything you do, with a genuine desire to help and support our residents.</li></ul><ul> <li>Strong communication skills: Effectively communicate with customers, colleagues, and partners, both verbally and in writing.</li></ul><ul> <li>Problem-solving abilities: Tackle challenges with a positive attitude and find solutions that benefit our customers.</li></ul><ul> <li>Organisational skills: Manage your time effectively to balance community engagement with administrative tasks.</li></ul>Benefits: <ul> <li>28 days holiday PLUS Bank Holidays</li></ul><ul> <li>A generous contributory pension scheme</li></ul><ul> <li>Private health care</li></ul><ul> <li>Free life assurance</li></ul><ul> <li>Access to an extensive suite of wellbeing services and tools including a digital gym</li></ul><ul> <li>Opportunities for learning and development</li></ul><ul> <li>Discounted gym membership</li></ul><ul> <li>Retail discount scheme</li></ul>Closing Date: 21st May 2025 Interview Date: To be confirmed Join us in making a positive impact in our communities. Apply today and become a key part of our team! About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Housing Officer

Housing Officer - AASC Location: Lancaster and Barrow Salary: £26,906 Hours: Full-time, 37.5 hours per week (Monday - Friday, 08:00 - 18:00) On-call rota: Approx. every 10 weeks Company car provided (UK driving licence required) About the Role Serco, on behalf of theHome Office, manages the Asylum Accommodation and Support Services Contract (AASC) across the North West. Our mission is to support vulnerable asylum seekers by ensuring they have access to safe, high-quality housing and essential services. As a Housing Officer, you'll play a key role in ensuring our accommodation meets the required standards. You'll oversee properties across Lancaster and Barrow , carrying out inspections, handling minor repairs, and supporting service users. This is a dynamic role that requires excellent people skills, resilience, and the ability to stay calm under pressure. What You'll Be Doing <ul> <li>Conducting monthly property inspections to ensure compliance with AASC standards</li> <li>Managing the onboarding and withdrawal of properties</li> <li>Reporting and categorising property faults for resolution</li> <li>Carrying out minor repairs using your provided toolkit</li> <li>Administering operational cash (e.g., topping up utility meters, emergency payments)</li> <li>Responding to and resolving customer complaints</li> <li>Participating in an emergency on-call system on a rota basis</li></ul>What We're Looking For <ul> <li>Previous experience as a Housing Officer is ideal, but we also welcome candidates with property management experience or a background working with vulnerable individuals</li> <li>Strong communication and conflict resolution skills</li> <li>The ability to handle challenging situations, such as anti-social behaviour, safeguarding concerns, and medical needs</li> <li>A full UK driving licence (essential for traveling between properties)</li> <li>Ability to pass a Criminal Record Bureau (CRB) check and Home Office security clearance</li></ul>Why Serco A place you can make an impact - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives. A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture. What we offer <ul> <li>Salary £26,250</li> <li>Pension - 6%</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure &amp; Hospitality</li> <li>A safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>Choose Serco for the opportunity to work with a company that prioritizes the betterment of people's lives and the provision of quality accommodation for those in need. #aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Scheme Manager Wellington House, Stretford £23,683 - £24,415 per year 35 hours per week - Monday to Friday 8.30am to 4.00pm We have an opportunity for a Scheme Manager to join our team based at Wellington House, Stretford. You will be responsible for providing a high quality housing management service which will include providing tenancy advice, following up communal repairs and promoting independent living. This is a rewarding yet challenging role and is ideal for someone who has previous experience of working with older people in a housing management setting and is aware of safeguarding concerns. This role will also cover Carron House in Northenden. The role of Scheme Manager will include: <ul> <li>Providing tenancy advice to residents</li> <li>Promoting independent living and sign posting to appropriate agencies </li> <li>Encouraging residents to organise and get involved in activities </li> <li>Completing mandatory compliance tasks along with health and safety checks</li> <li>Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed</li> <li>Wellbeing calls to residents via warden call system</li> <li>Supporting the lettings team to manage vacant flats</li> <li>Providing cover at schemes in the region for other Scheme Managers </li> <li>Managing low level anti-social behaviour</li></ul>Skills and experiences: <ul> <li>Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths</li> <li>Some experience of working with older people and understanding their individual needs or similar</li> <li>Ability to work alone and manage workloads to meet deadlines </li> <li>Working knowledge of handling confidential and sensitive information</li> <li>Good interpersonal and customer care skills</li> <li>Basic knowledge of Microsoft applications including Word, Excel, Outlook and Teams</li> <li>Travel is a requirement of the role, therefore a full valid driving licence and access to your own vehicle is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£23,683 per annum (rising to £24,415 per annum after 12 months, subject to satisfactory performance)</li></ul>The full time equivalent salary for this role is £25,374 based on 37.5 hours per week rising to £26,159 after 12 months service and subject to satisfactory performance View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 15 May 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Scheme Manager

The Vacancy Benefits to you: <ul> <li>Health Cash Plan</li> <li>Employer pension contribution</li> <li>25 days holiday FTE, increasing with length of service up to a maximum of 30 days</li> <li>Option to purchase additional annual leave (up to 10 days per annum)</li> <li>Celebration leave</li> <li>Employee Assistance Program with Health Assured</li> <li>50% discount on nursery fees</li> <li>Day camps discounts: 1 week free and 1 week at 50% per child per annum</li> <li>Campsite and activities discounts at YMCA Fairthorne Manor</li> <li>Cycle to work scheme</li></ul>Job Purpose: To assist the Operations Manager and Head of Youth Support and Programmes with daily tasks of administration, planning and organising. To provide front of house reception and administrative support for residents including answering queries, diary management, help with correspondence and appointment making, and signposting. Main Duties &amp; Responsibilities: <ul> <li>Deliver front of house administrative support to the management team and to residents</li> <li>Answering telephone calls, scheduling appointments, organising diaries and meetings, booking rooms</li> <li>Undertaking delegated tasks such as generating reports and creating documents</li> <li>Tasks generated by residents including processing payments, electric cards, helping interpret correspondence, making appointments and liaison with the wider team on residents behalf</li> <li>Data entry on IT systems, interrogating systems for data and producing reports</li> <li>Generating and distributing correspondence</li> <li>Support rent arrear, rent collection and payment processes</li> <li>Calmly and efficiently deal with an assesses level of challenging behaviour</li></ul>Person Specification &amp; Key Competencies Qualifications &amp; Experience: <ul> <li>A very good level of computer literacy and experience of using databases</li> <li>Experience of working with young people</li> <li>Experience of working in housing management/services role is desirable</li> <li>An understanding of the issues facing young people. Training in trauma informed approaches to communication will be an advantage</li> <li>A working knowledge of equality, diversity and inclusions matters</li></ul>Personal Attributes: <ul> <li>Empathy and compassion for young people at all times</li> <li>An outgoing and friendly personality; able to communicate well and engage with a wide range of people, particularly young people</li> <li>A methodical and accurate approach to work, able to complete tasks to deadlines and present good reports, both written and verbal</li></ul>Successful applicant will be required to undertake an Enhanced Disclosure via Disclosure and Barring Service. We are an equal opportunities charity with commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request. Please apply now for this rewarding position and be part of an amazing charity who continue to support and achieve wonderful things within the community. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Benefits Generous holiday Option to purchase additional holiday Cycle to work scheme Company Pension 50% discount on all childcare services Celebration Leave

Housing Administrator

Salary Range: £28,000 - £30,000 gross per annum, including car allowance, a fuel card is provided on top Contract type: Employment, permanent, full-time role Location: Stevenage, Northwest London We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. In this role, you will focus on minimising disruption to residents, gaining access to units, and establishing relationships with all parties to ensure a smooth process during projects. As the main point of contact between the project's team and residents, you will take the lead in resident liaison work. Your responsibilities will include building and maintaining trusting relationships with residents, ensuring they are kept informed about all planned works, and promptly and professionally addressing any queries. Main Objectives of the Resident Liaison Officer role: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving license and access to your own vehicle</li><li>Customer-focused mindset</li><li>Generally IT-minded, comfortable with the full Microsoft package</li><li>Problem-solving skills, to allow you to deal with complaints and challenges in a calm and professional manner</li><li>Excellent communication skills</li><li>Timekeeping and reliability</li><li>Prioritisation skills and flexibility are required to meet commitments and deadlines</li><li>Organised and excellent administration skills</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to quality of works. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Resident Liaison Officer

Organisation: London Borough of Waltham Forest Directorate: Place Grade: SO2 Salary: £38,934 - £40,755 Contract Type: Full time, Permanent Working hours per week: 36 Application Deadline: 16th May 2025 @11.59pm Proposed Interview Date(s): TBC Reference: 1731 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. About the role: We are seeking a dedicated Voids Officer to manage the end-to-end void process for empty homes, ensuring properties are available to re-let in a timely manner and meet health and safety requirements and our re-let standard. &gt;&gt; Click here to download the Role Profile &lt;&lt; Key Responsibilities:<ul> <li> Void Management: Coordinate the voids management process, working closely with Tenancy Management, Allocations, and Asset Teams, surveyors, and contractors.</li> <li> Record Maintenance: Maintain all required records and information, ensuring accurate and complete documentation of the voids process on our housing management system, NEC. Update NEC for ended tenancies and set up new tenancies accurately and promptly.</li> <li> Advice and Guidance: Provide expert advice and support to colleagues, customers, and stakeholders, managing complex customer issues with a focus on minimising void turn around times and maximising customer satisfaction.</li> <li> End of Tenancy: Manage the end of tenancy process, including advising outgoing tenants and arranging the return of keys.</li> <li> Property Inspection: Ensure void properties are inspected, repaired, and cleaned to a high standard before re-letting.</li> <li> Health and Safety Compliance: Ensure properties comply with all health and safety requirements before re-letting.</li> <li> Utility Management: Manage the utility supply process during the void period.</li> <li> Customer Experience: Work proactively with the Allocations and Tenancy Management Team to arrange viewings and sign-ups, ensuring a positive customer experience.</li> <li> Statistical Reporting: Upload new tenancy information for the Continuous Recording system (CORE).</li> </ul>Skills, Experience and Qualifications:<ul> <li>Proven administrative experience within a housing environment.</li> <li>Experience in customer service and working closely with customers.</li> <li>Experience in void management, repairs management, or lettings service (desirable).</li> <li>Strong time management and organisational skills.</li> <li>Effective communication and negotiation skills, both verbally and in writing.</li> <li>Self-motivated with the ability to manage your own workload and meet team objectives.</li> <li>Ability to analyse data and present statistical information.</li> <li>Strong IT skills, including proficiency in Microsoft Office, Word, and Excel.</li> <li>Numeracy and literacy qualification (e.g., GCSE English and Maths or equivalent).</li> <li>Relevant professional qualification (desirable).</li> </ul>Terms and conditions: The below terms and conditions apply to this role:<ul> <li>Satisfactory employment references and CIFAS identity checks; </li> <li>Satisfactory declaration of interest; </li> </ul>As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact Cate Evans at <a href="mailto:cate.evans@walthamforest.gov.uk" target="_blank">cate.evans@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. Click here for further information on the Human Resources recruitment privacy notice. Equal Opportunities Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy

Establishment: Co-op Academy Florence MacWilliams Location: Co-op Academy Florence Macwilliams Salary: 25584.00 - 27711.00 Department: Site &amp; Facilities Job Type: Full Time Closing Date: 16/05/2025 09:00 Interview Date: 23/05/2025 Start Date: 01/09/2025 Additional Information Contract Type: Permanent Contract Term: AYR - All year round Hours per Week: 37.00 Weeks per Year: 52.143 Pay Grade: NJC Payscale | NJC7 - NJC12 The Role T hank you for your interest in becoming our Premises Officer at Co-op Academy Florence MacWilliams. Co-op Academy Florence MacWilliams opened its doors in September 2024 in temporary accommodation, welcoming our founding cohort of 120 Year 7 students. Through collaboration with the Local Authority and the DfE's Free School program, Co-op Academy Florence MacWilliams is an important addition to Stoke-on-Trent's educational landscape. For September 2025, we will transition into our state-of-art facility, expanding each year until reaching full capacity of 1150 students in 2030. W hy Choose Co-op Florence MacWilliams? T hriving in a Collaborative Community: Joining Co-op Academy Florence MacWilliams means becoming an integral part of the larger Co-op network, one of the UK's most successful Multi-Academy Trusts. You will become part of a dynamic community where peers connect locally and nationally sharing valuable resources, knowledge, and best practices. S treamlined organisational Support: Our organisational structure is meticulously designed to support our staff. T his strategic approach allows you the freedom to focus on your strengths, ultimately contributing to the e nhancement of educational outcomes for the academy's students. W e Care: At Co-op Academy Florence MacWilliams, we are committed to creating something special, a culture o f high expectations with the ways of being and our PACE principles at the heart of everything we do. Our goal is to provide an exceptional educational experience for our students and to foster a community where everyone f eels valued and supported. This innovative approach to our school day and calendar enables the incorporation of an extra two weeks of holiday into the academic year, providing both students and staff with shorter, more rejuvenating term times. If you have what we are looking for, we would love for you to take the initiative and apply to be part of a team that is not just building a school but shaping the future of education in Stoke-on-Trent.

Premises Officer

Job Description Job Title: Independent Living Support Worker Contract Type: Permanent Salary: £25,965.41 Per Annum (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: Three week rolling rota working shifts between 9am and 9pm, working one weekend in three. Location: Whitehaven Youth Foyer, Cumbria If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as an Independent Living Support Worker You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. About you We are looking for someone with: <ul> <li>Experience of working with vulnerable people</li> <li>Experience of delivering structured support and risk management</li> <li>To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team</li> <li>An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.</li> <li>Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered Role Profile Supporting Customers: We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by: <ul> <li>Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate</li> <li>Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances</li> <li>Engaging customers to meet agreed outcomes and develop life skills</li> <li>Assisting customers with day-to-day support and tenancy-related matters</li> <li>Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities</li> <li>Signposting customers to appropriate external support services, including interventions such as food banks and other community resources</li> <li>Supporting customers to be 'tenancy ready' to enable successful move on</li> <li>Supporting customers to be financially independent through budgeting plans and maximising income</li> <li>Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals</li> <li>Empowering customers to move towards self-management of their medication by following the medication procedure</li> <li>Leading on support initiatives including Group Work</li> <li>Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately</li> <li>Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform</li></ul>Service Delivery: <ul> <li>Facilitate the referral process into the service and assess potential new customers</li> <li>Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support</li> <li>Work with customers to maintain a safe environment by reporting repairs and health and safety concerns</li> <li>Clean and prepare rooms as appropriate</li> <li>Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service</li> <li>Develop and maintain local partnerships to provide a holistic range of support for customer</li> <li>Carry out day-to-day administration and operational duties</li> <li>Other Information:</li> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of delivering structured support and risk management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of Psychological or Trauma Informed approaches to support</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results</li> <li>Knowledge of current benefit systems</li> <li>Experience of working in a care and support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Independent Living Support Worker

Part-Time Housing Support Worker - Young People (18 hours/week) Location: Lambeth, London Hours: 18 per week (across 7 days including weekends and bank holidays) 1 role available Peabody is launching a brand-new supported housing service in Lambeth for young people aged 19-25. We're looking for a part-time Housing Support Worker to join this exciting new service and make a real difference in young people's lives. You'll support young adults who have experienced homelessness, trauma, or complex life circumstances-including mental ill health, substance misuse, or time in care or the criminal justice system. This is your chance to help them build independence and a brighter future. What You'll Be Doing <ul> <li>Providing one-to-one support to a small caseload of young people</li> <li>Supporting young people with life skills, goal setting, benefits, housing applications, and budgeting</li> <li>Developing and maintaining person-centred support plans and risk assessments</li> <li>Signposting to services such as mental health, substance misuse, and safeguarding support</li> <li>Recording accurate notes and actions using Microsoft Office and internal systems</li> <li>Supporting the overall team to deliver a safe, stable, and trauma-informed service</li></ul>Who We're Looking For You'll be someone who: <ul> <li>Has experience working with young people in housing, youth work, or support roles</li> <li>Understands homelessness, housing legislation, and trauma-informed support</li> <li>Can confidently develop and review support plans and risk assessments</li> <li>Has excellent IT skills and attention to detail</li> <li>Can build trust while maintaining clear professional boundaries</li> <li>Is available to work 18 hours a week across 7 days, including some weekends and bank holidays (this is essential and non-negotiable)</li></ul>Your personal statement must clearly confirm your ability to: <ul> <li>Work 18 hours per week</li> <li>Work shifts, including weekends and bank holidays</li> <li>Meet the essential criteria listed in the advert (with examples)</li></ul>Only candidates who meet the essential requirements and confirm their availability will be shortlisted for interview. Why Join Peabody? <ul> <li>25 days' annual leave (pro rata) plus bank holidays</li> <li>Pension up to 10% matched</li> <li>Paid-for qualifications and training</li> <li>Flexible benefits including healthcare, dental, and discount portal</li> <li>Family-friendly policies and 2 paid volunteering days per year</li> <li>A chance to be part of a new service that changes lives</li></ul>Selection Process <ul> <li>Screening interviews will take place between 21-23 May</li> <li>If successful, you may be invited to an in-person interview and online assessment during that week or the following week</li></ul>Please note: Peabody does not offer visa sponsorship - you must have the right to work in the UK. We reserve the right to close this advert early if we receive a high volume of suitable applications. Ready to Apply? Click 'Apply Now' to upload your CV and personal statement. Your personal statement must demonstrate how you meet the essential criteria and confirm your availability to work the required hours and shifts. Have a question? Email Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a>

Housing Support Worker (part time)

We're Hiring! Join Our New Lambeth Service Supporting Young People Aged 19-25 Multiple WAKING NIGHT - Housing Support Worker Roles Available Location: Lambeth, London Hours: 37.5 per week, Nights, four nights week one, three nights week two. Are you passionate about empowering young people to move forward from homelessness, trauma, or complex life experiences? Do you want to be part of something new, exciting, and truly life-changing? If so, we want to hear from you. Peabody is launching a brand-new supported housing service in Lambeth for young adults aged 19 to 25 who need tailored, trauma-informed support to rebuild their lives. We're recruiting multiple Waking Night -Housing Support Workers to join us at the very start of this journey. About the Service This new service will offer a safe, stable, and supportive environment for young people facing homelessness, many of whom may have mental health challenges, substance misuse issues, or experience of the care or criminal justice system. You'll be part of a team delivering intensive, person-centred support that helps them build resilience, learn life skills, and take steps toward independent living. What You'll Be Doing <ul> <li>Managing a small caseload of young people, meeting regularly to review progress and goals</li> <li>Developing support plans and risk assessments tailored to individual needs</li> <li>Supporting with housing applications, budgeting, benefits, and life skills</li> <li>Signposting to mental health, substance misuse, and safeguarding services</li> <li>Building trusted relationships while maintaining professional boundaries</li> <li>Ensuring accurate record-keeping using Microsoft Office and case management systems</li></ul>Who We're Looking For We're looking for passionate, reliable, and empathetic individuals with: <ul> <li>Experience supporting young people aged 19-25 in supported housing, education, youth work or care</li> <li>Understanding of homelessness and housing legislation</li> <li>Experience in support planning and risk assessment</li> <li>Confidence signposting to specialist services (e.g., mental health, substance misuse, exploitation)</li> <li>Excellent communication and IT skills, with strong attention to detail</li> <li>A flexible approach to shift work, including weekends and bank holidays (non-negotiable requirement)</li> <li>A trauma-informed and safeguarding-focused approach to care</li></ul>Important: Your personal statement must clearly confirm: <ul> <li>That you are able to work 37.5 hours per week</li> <li>That you can work on a shift rota covering night shifts, working four nights week one, then three nights week two, including weekends, and bank holidays</li></ul>Only candidates who meet the essential criteria and confirm availability will be shortlisted for an initial screening interview. Why Join Peabody? <ul> <li>A rewarding role where your work directly impacts young lives</li> <li>25 days' annual leave (plus bank holidays)</li> <li>Generous pension (up to 10% matched)</li> <li>Paid qualifications and apprenticeship opportunities</li> <li>Flexible benefits including healthcare, dental, and retail discounts</li> <li>Family-friendly policies and 2 paid volunteering days per year</li></ul>Additional Information <ul> <li>This role requires an Enhanced DBS check</li> <li>Peabody does not offer visa sponsorship - you must have the right to work in the UK</li></ul>Ready to apply? Click 'Apply Now' to upload your CV and personal statement. Use the statement to demonstrate how you meet the essential criteria and confirm your shift availability. Questions? Contact Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> Join us and help shape a service that changes lives for young people in Lambeth. Early application is advised, as we reserve the right to close the advert before the closing date if enough suitable candidates apply . Screening interviews will take place between 21-23 May. Candidates may also be invited to attend an in-person interview and complete an online assessment during that week or the following week.

Waking Nights - Housing Support Workers

We're Hiring! Join Our New Lambeth Service Supporting Young People Aged 19-25 Multiple Housing Support Worker Roles Available Location: Lambeth, London Hours: 37.5 per week (shifts across 7 days, including weekends and bank holidays Are you passionate about empowering young people to move forward from homelessness, trauma, or complex life experiences? Do you want to be part of something new, exciting, and truly life-changing? If so, we want to hear from you. Peabody is launching a brand-new supported housing service in Lambeth for young adults aged 19 to 25 who need tailored, trauma-informed support to rebuild their lives. We're recruiting multiple Housing Support Workers to join us at the very start of this journey. About the Service This new service will offer a safe, stable, and supportive environment for young people facing homelessness, many of whom may have mental health challenges, substance misuse issues, or experience of the care or criminal justice system. You'll be part of a team delivering intensive, person-centred support that helps them build resilience, learn life skills, and take steps toward independent living. What You'll Be Doing <ul> <li>Managing a small caseload of young people, meeting regularly to review progress and goals</li> <li>Developing support plans and risk assessments tailored to individual needs</li> <li>Supporting with housing applications, budgeting, benefits, and life skills</li> <li>Signposting to mental health, substance misuse, and safeguarding services</li> <li>Building trusted relationships while maintaining professional boundaries</li> <li>Ensuring accurate record-keeping using Microsoft Office and case management systems</li></ul>Who We're Looking For We're looking for passionate, reliable, and empathetic individuals with: <ul> <li>Experience supporting young people aged 19-25 in supported housing, education, youth work or care</li> <li>Understanding of homelessness and housing legislation</li> <li>Experience in support planning and risk assessment</li> <li>Confidence signposting to specialist services (e.g., mental health, substance misuse, exploitation)</li> <li>Excellent communication and IT skills, with strong attention to detail</li> <li>A flexible approach to shift work, including weekends and bank holidays (non-negotiable requirement)</li> <li>A trauma-informed and safeguarding-focused approach to care</li></ul>Important: Your personal statement must clearly confirm: <ul> <li>That you are able to work 37.5 hours per week</li> <li>That you can work on a shift rota covering early mornings, evenings, weekends, and bank holidays</li></ul>Only candidates who meet the essential criteria and confirm availability will be shortlisted for an initial screening interview. Why Join Peabody? <ul> <li>A rewarding role where your work directly impacts young lives</li> <li>25 days' annual leave (plus bank holidays)</li> <li>Generous pension (up to 10% matched)</li> <li>Paid qualifications and apprenticeship opportunities</li> <li>Flexible benefits including healthcare, dental, and retail discounts</li> <li>Family-friendly policies and 2 paid volunteering days per year</li></ul>Additional Information <ul> <li>This role requires an Enhanced DBS check</li> <li>Peabody does not offer visa sponsorship - you must have the right to work in the UK</li></ul>Ready to apply? Click 'Apply Now' to upload your CV and personal statement. Use the statement to demonstrate how you meet the essential criteria and confirm your shift availability. Questions? Contact Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> Join us and help shape a service that changes lives for young people in Lambeth. Early application is advised, as we reserve the right to close the advert before the closing date if enough suitable candidates apply . Screening interviews will take place between 21-23 May. Candidates may also be invited to attend an in-person interview and complete an online assessment during that week or the following week.

Housing Support Workers

37 hours per week An exciting opportunity has arisen for a dedicated individual to help clients at risk of homelessness or living in unsuitable accommodation. We are seeking front line Housing Solutions Advisors to join a team that makes a difference and transforms lives. The primary role of the Housing Solutions Advisor is to undertake homeless assessments and process applications to the Authority's Common Housing Register. The key objective to prevent homelessness by producing innovative solutions to clients remaining in the home or finding alternative accommodation. An effective Housing Solutions Advisor will have experience of managing complex and detailed casework. The successful candidate will have experience of detailed homelessness prevention casework as well as homelessness legislation, and making enquiries and legal decisions in line with the statutory duties of a local authority. Working as part of a busy team you will need to work well under pressure and on your own initiative as you will build and manage your own caseload to Bridgend's service standards. To succeed in this role you will be a good problem solver who is able to work assertively but sensitively and also be a good team player. The successful candidate will be able to plan and prioritise work effectively to contribute towards the delivery of a high quality housing service. You must be able to work collaboratively as you will be working with partner agencies in preventing homelessness and reducing the reliance on temporary accommodation. You must be adaptable and be able to react effectively to changing circumstances. We really want to hear from you and would like to offer you the opportunity to discuss the role further with our Team Manager Joanne Ginn by calling 01656 643643. This will give you the opportunity to discuss the role in more detail, ask any questions and gain valuable advice regarding the content of your application. Protecting children, young people or adults at risk is a core responsibility of all council employees. The council's Hybrid Working Policy applies to this post. This provides a framework for establishing how you will undertake working hours between your home and the office. Closing Date: 20 May 2025 Benefits to working at Bridgend County Borough Council Job Description &amp; Person Specification

Housing Solution Advisor - Homelessness Team

Job Description Roupell Park Resident Management Co-op (RPRMC) was set up in 1996 as a result of the residents of the estate wanting to take real control of the way in which their homes are run and was one of the first of some 15 Tenant Management Organisations in Lambeth. We manage 572 homes (384 are tenanted, 185 leasehold and 3 freehold). The Housing Assistant will support the Housing Officer and wider team in delivering high-quality housing management services to Roupell Park RMO (RPRMO) general needs and leasehold customers. The role will focus on supporting tenancy sustainment, monitoring key performance indicators (KPIs), ensuring high levels of tenant satisfaction, and assisting in the management of anti-social behaviour (ASB), rent and service charge collection, arrears reduction, and day-to-day administrative tasks. Duties The Housing Assistant will also play a vital role in promoting equality, diversity, and safeguarding within the estate. This role requires excellent communication skills, working towards an understanding of tenancy laws and regulations, and the ability to work collaboratively with teams, tenants and other stakeholders. <ul><li>To provide and deliver efficient, effective customer orientated Housing Management services.</li><li>To deal with enquiries into RPRMO, supporting a right first-time approach, where enquiries fall outside the remit of the Housing team, accurately refer these to the appropriate areas of RPRMO for resolution</li><li>Work closely with a range of internal and external partners will be key to delivering a consistent and responsive service.</li><li>Assist in monitoring rent accounts and service charge payments.</li><li>Follow up on outstanding payments and liaise with tenants regarding rent arrears.</li><li>Work with the Housing Officer to ensure tenants are aware of their payment responsibilities and support them in accessing benefits or financial assistance.</li><li>Provide administrative support to the Housing Officer in managing tenancies.</li><li>Assist in identifying tenants who may need extra support and make referrals where appropriate.</li><li>Help organise and facilitate tenancy support services and events.</li><li>Log and raise repair requests from tenants and ensure they are followed up by the appropriate teams.</li><li>Monitor the progress of repairs to ensure completion in a timely manner.</li><li>Assist in estate inspections to identify and report any maintenance or safety concerns.</li><li>Support the Housing Officer in managing ASB cases by logging complaints and maintaining records of actions taken.</li><li>Provide administrative assistance in investigating and resolving ASB issues, including liaising with external agencies such as the police or mediation services.</li><li>Ensure ASB cases are dealt with in a timely manner, in line with tenant satisfaction measures.</li><li>Log all interactions with residents, ensuring detailed and accurate records of communications are maintained.</li><li>Assist in responding to resident queries, complaints, and feedback via phone, email, or in person.</li><li>Work with the Housing Officer to engage with residents and foster positive relationships between tenants and the management team.</li><li>Contribute to maintaining high levels of tenant satisfaction by responding to tenant needs quickly and effectively.</li><li>Assist in conducting tenant surveys and gathering feedback to identify areas for improvement in service delivery.</li><li>Help organise community events and activities aimed at enhancing tenant engagement and satisfaction.</li><li>Assist in identifying and reporting safeguarding concerns in line with RPRMO's safeguarding policies.</li><li>Work with the Housing Officer to ensure vulnerable tenants are supported and safe within their homes.</li><li>Help to track progress towards key performance indicators (KPIs), including rent collection, tenant satisfaction, ASB resolution times, and repairs.</li><li>Promote equality, diversity, and inclusion in all aspects of the role, ensuring that all tenants are treated fairly and respectfully.</li><li>Support the delivery of services that meet the diverse needs of the RPRMO community.</li><li>Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering an excellent customer service</li><li>Understanding of GDPR legislation and a commitment to confidentiality</li><li>Ensure that all services are delivered fairly, and residents are treated with dignity and respect regardless of their background.</li><li>To carry out any other duties reasonably requested by the Estate Director</li></ul>Desired skills, qualities and qualifications <ul><li>Good Literacy and Numeracy</li><li>Strong organisational and administrative skills.</li><li>Excellent communication skills, both written and verbal, with the ability to interact professionally with tenants and colleagues.</li><li>Ability to work well as part of a team and independently when required.</li><li>A strong commitment to customer service and improving tenant satisfaction.</li><li>Understanding of equality, diversity, and inclusion principles.</li><li>Basic knowledge of housing management practices, including rent collection, repairs, and ASB management.</li><li>Able to use a range of Microsoft software systems and IT systems.</li><li>Ability to attend evening meetings and weekend working as required.</li><li>A commitment to continuing personal and professional development.</li></ul>Hours of Work <ul><li>Monday 10am - 5pm</li><li>Tuesday 10am - 4pm</li><li>Wednesday 9am - 5pm</li><li>Thursday 10am - 5pm</li><li>Friday 9am - 4pm</li><li>(1 hour lunch break)</li></ul>Salary £12 per hour

Housing Officer Apprentice - Inspire ATA

Housing Management Coordinator Darlington - Hybrid working between Darlington and home. Permanent, full time (37.5 hpw) Salary £25,838 per annum great benefits including Health Cash Plan Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Darlington STEP. As our Housing and Property expert, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move to maintain and sustain accommodation! Typical day as a Housing Management Coordinator <ul> <li> Mental Health and complex needs customers. </li> <li> Making sure that our 15 customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies. </li> <li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li> <li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li> <li> Getting properties ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales. </li> <li> Ensuring we are health and safety compliant and that maintenance standards are met. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! You bring <ul> <li> Experience in managing a housing management caseload and overseeing landlord and housing management duties. </li> <li> Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. </li> <li> Able to take on a lead role within the team, offering guidance and support to your colleagues. </li> <li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li> <li> A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative. </li> <li> Confident working collaboratively with colleagues in other parts of the business as well as with external partners. </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team You'll join Kim and our Darlington STEP team, we're super passionate about what we do! We're a supportive bunch. Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul> <li> Monday to Friday 9am-5pm </li> <li> Based at our service in Darlington you'll spend your time travelling around the properties. </li> <li> Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups, </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Learn more about our benefits on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

Please note we have 3 positions available. As a Building Safety Manager at Peabody, you will play a key role in ensuring the safety and compliance of our high-rise residential buildings. With a strong focus on the requirements of the Building Safety Act 2022, you'll manage building safety risks, implement robust reporting systems, and work collaboratively across teams to drive continuous improvement. This role requires a strong background in fire safety, structural engineering, or building surveying, alongside the ability to manage safety inspections and engage effectively with residents and regulators. You'll operate with a fair degree of autonomy, often working alone, and your geographical patch will require some travel across Peabody's asset portfolio, including mandatory team office days. What You'll Be Doing As a Building Safety Manager, you will act as a key point of contact for building safety matters, ensuring compliance. This includes preparing Safety Case Reports, maintaining the Golden Thread of information, and managing Mandatory Occurrence Reporting (MOR). You'll assess and manage fire and structural safety risks, conduct inspections and audits, and collaborate with internal teams and external regulators to implement remedial actions. Additionally, you will develop and deliver resident engagement strategies to communicate safety updates, address concerns, and manage complaints related to building and fire safety. Through maintaining detailed records and adhering to organisational policies, you will play a crucial role in ensuring safe and well-managed homes across your portfolio. About You To succeed in this role, you will need a proactive and detail-oriented approach, excellent communication skills, and the ability to manage complex tasks effectively. You'll bring: <ul> <li>A recognised minimum level 3 qualification or significant experience in fire safety, structural engineering, or building surveying.</li> <li>In-depth knowledge of the Building Safety Act 2022 and its practical applications.</li> <li>Strong understanding of fire risk assessments, structural reports, and relevant guidance (e.g., Approved Document B, BS9991).</li> <li>Proven experience in building or fire safety within residential, commercial, or complex environments.</li> <li>High levels of organisation and attention to detail, with the ability to manage multiple priorities and meet deadlines.</li> <li>Competence in maintaining records and writing formal reports.</li></ul>Here are just a few of the benefits of working at Peabody: <ul> <li>30 days' annual holiday, plus bank holidays</li> <li>two additional paid volunteering days each year </li> <li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li></ul>Are you ready to apply? If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a> Interviews will be taking place week commencing 26th May PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

The vacancy Closing date: Tuesday 13th May Interview date: Wednesday 21st May Interview location: Soapworks, Salford Quays, Manchester Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. We're looking for those that can ensure the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers. You'll provide early intervention, guidance and assistance to customers who are struggling to pay their rent with the aim to increase income collection. You will working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Assisting to implement our in-house legal process to ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures, the pre action protocol and in line with wider legislation. We're always keen to hear from those who will champion, promote and adhere to our Customer Service Standards working with all relevant teams to ensure the delivery of a customer focused service thereby attaining excellent performance standards and outcomes. We need people who are / have <ul> <li>Experience in a similar role, with knowledge of enforcing tenancy conditions and ideally dealing with income collection.</li></ul><ul> <li>Good knowledge of housing legislation and welfare benefits.</li></ul><ul> <li>Some knowledge of implementing arrears recovery procedures.</li></ul><ul> <li>IT literate including Microsoft Office 365</li></ul>Please note you must have a flexible approach to working hours (including occasional evenings and weekends) and hold a valid driving license, with access to your own vehicle, full MOT with insurance for business use. Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we'd love to hear from you. #RentSupportOfficer #tenancymanagement #rentcollection #rentarrears #housingjobs #recruiting #Manchesterjobs The company Irwell Valley Homes is a housing association providing affordable homes and services to over 16,000 people across Greater Manchester and employing over 280 colleagues. We are a charitable, registered provider of social housing and offer homes mainly for social rent, with a small number for affordable rent, market rent and shared ownership. We also provide homes with support for people with dementia, mental health issues, learning and physical disabilities, those who have been made homeless and people affected by domestic abuse. As well as providing homes, we deliver services and support to customers and work in partnership with specialist organisations to help them sustain their tenancies and get on in life. And we engage with customers to shape services and review our effectiveness. How we work Accreditations Good Employment Charter Disability Confident Armed Forces Covenant Living Wage Employer Houseproud

Rent Support Officer

About The Role Role: Housing Officer X 4 REF 1513183 Contract Length: 3 months with potential extension Location: Northampton IR35: Inside Pay Rate to Intermediary: £24 per hour Spinwell is recruiting for a Housing Officer for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE HOUSING OFFICER <ul> <li>Conducting tenancy audits to ensure homes are well maintained</li> <li>Carrying out mutual exchange property inspections</li> <li>Visiting residents during their introductory tenancy period</li> <li>Performing estate and block inspections to maintain high standards</li> <li>Hosting accompanied viewings with prospective tenants</li> <li>Signing up new tenancies, guiding new residents through the process</li> <li>Supporting the compliance team with property access, including for gas entry warrants</li> <li>Assisting the property maintenance team with access for Stock Condition Surveys</li></ul>SKILLS/EXPERIENCE OF THE HOUSING OFFICER <ul> <li>Full UK driving licence &amp; access to your own vehicle </li></ul>If you are a Housing Officer, apply now or send your CV to Spinwell! We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion. Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us

Housing Officer - Council

The Vacancy We're VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! We're recruiting for an Income Recovery Officer to join our team based in Basingstoke. This is a full-time permanent role, working 37 hours a week with a minimum of 20% of this to be office based to promote collaboration and team working. Want to know what we can offer you? <ul> <li>26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave </li> <li>A productivity-related bonus scheme to enhance your take-home </li> <li>A generous contributory pension of 6%. We'll match employee contributions between 7% and 10% </li> <li>Life assurance paid at x 3 annual salary </li> <li>Private medical insurance </li> <li>Health care cash plan called Medicash </li> <li>Enhanced pay for maternity, paternity, adoption and shared parental leave </li> <li>Access to counselling, legal and financial information </li> <li>Electric car scheme </li> <li>Huge variety of in-house &amp; e-learning courses and a range of coaching and mentoring programmes </li></ul>Here's the facts about the role: As an income recovery officer, you'll provide a proactive and effective approach to recovering outstanding rent and other charges. You'll work to agreed procedures to have full control over a caseload of accounts and progress them through the rent arrears process. This'll include recording contacts, agreements and referrals, and ensuring that customers are provided with the right support that they need. You'll gain a good understanding of who our customers are and the support that they may need to sustain their tenancies, so that eviction is always the last resort. You'll develop a good knowledge of benefits and understand how they're paid and managed. And make sure the business and customer impacts are understood as part of the arrears process. You'll have a good working relationship with various teams such as neighbourhoods and tenancy support. As well as developing connections with external partners and agencies who help us to provide the right level of support to our customers. This includes housing options and homelessness teams to meet the needs of our customers. You'll bring your wealth of experience in debt recovery and awareness/understanding of the social housing sector. Also, your effective communication and relationship building skills which will help you to succeed in this role. The Company We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we're here to help with that and more. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they're easy to use and access by our customers. We're addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We're the fifth largest developer of new homes amongst housing associations in England, having built over 1,500 last year. This is summed up in our vision "More homes, bright futures". Living VIVID We're ranked 91 in the Top 100 Best Companies to Work For and ranked 12 amongst housing associations. As a 'people' business, we work hard to create a high-performing and fun working environment. We invest in our people's development, whilst looking after their wellbeing with our award-winning initiatives. Buy / sell annual leave Pension scheme Smart working From 26 days holiday per year Private medical / medicash benefits Enhanced paternity / maternity leave Qualification funding support Electric car scheme Previous Next We're committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies. We're a disability confident leader with disabled-friendly offices and we'll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form. If you need additional support with your application, please get in touch with us on 02392 896758 or email <a href="mailto:HRrecruitment@vividhomes.co.uk" target="_blank">HRrecruitment@vividhomes.co.uk</a>. We'll be happy to help.

Income Recovery Officer

Creative Support are currently looking for a caring individual to take on our Relief Housing Support Worker role in Fleetwood, Blackpool, providing the highest standards of care to individuals with mental health/complex needs. This opportunity is perfect for someone who is interested in an exciting career in mental health. We are looking for someone who is approachable and warm and able to connect with the individuals we support. Support Worker Duties: <ul> <li>Developing and sustaining warm and trusting relationships with service users,</li> <li>Carrying out general administrative duties,</li> <li>Providing emotional support to service users,</li> <li>Medication oversight,</li> <li>Supporting with daily living tasks, including budgeting and tenancy maintenance,</li> <li>Communicating and building strong relationships with service users' family, support network and involved professionals.</li> </ul>Experience of providing care and support to individuals with mental health needs is essential for this role. The benefits of joining Creative Support as a Relief/Bank staff member is the flexibility to pick shifts to suit you and work in services that are local to you. Vacancy Reference Number: 82489 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. We can only accept applications from candidates who are located in and eligible to work within the UK. Application Instructions: In order to apply, please read the job description and then complete the online application form using the links above. You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to <a href="mailto:recruitment@creativesupport.co.uk" target="_blank">recruitment@creativesupport.co.uk</a> to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. If you require any advice on completing your application form, please call us on 0161 236 0829. Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS

Relief Housing Support Worker

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, we're driven by the belief that we can truly impact the lives of our service users. We offer a safe, supportive environment, honouring each individual and working collaboratively to identify the best treatment and care options. Our core values - 'Be open, be compassionate, and be bold' - guide us daily as we help people reshape their lives, grow as individuals, and embrace life to the fullest. Join Our Inspire Team in Lancashire - Family Safeguarding Recovery Coordinator We're offering an exciting opportunity to join our multi-disciplinary Family Safeguarding Team as a Recovery Coordinator in Lancashire. This innovative team works to keep vulnerable families safely together, improve children's health and education, and reduce harm. Using motivational interviewing, we support and empower parents to make positive, lasting changes for themselves and their children. Working alongside social care practitioners and adult specialists in domestic abuse, mental health, and substance misuse, you'll be part of a passionate, co-located team based within Lancashire County Council Children's Services. Together, we're helping families stay safe, healthy, and reach their full potential-aligned with the vision set by the Children and Families Partnership Board. You will be a member of our team of specialist Family Safeguarding Recovery Coordinators. In this role, you will provide intensive substance misuse support on a one to one and group work basis through the Family Safeguarding parent recovery programme in a variety of settings. Where: Lancashire Part Time Hours: 22.5 per week Actual Salary Range: £16,716.76 - £19,201.41 dependent on experience (based on full time hours, pro rata for part time hours) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Work closely with local Children's Services Teams and Change Grow Live core team members to help families access relevant support.</li><li>Provide both specialist and general interventions through one-to-one sessions or group work.</li><li>Support families in developing key life skills such as budgeting, parenting, and accessing education or employment.</li><li>Liaise regularly with your Team Leader and Children's Services Team Managers to ensure timely escalation and resolution of concerns.</li><li>Carry out home visits, conduct drug testing, and complete Parenting Needs Assessments.</li><li>Prepare detailed written reports and attend meetings including Child Protection Conferences, Core Group Meetings, and Child in Need Meetings.</li></ul>About you: <ul><li>Experience of working with families displaying challengingbehavior in one or more of the following fields: social work;youth offending; substance misuse; probation; health; familywork; education; youth and community.</li><li>Ability to manage challenging behavior in a calm and professional manner. </li><li>Knowledge of current legislation surrounding young people, families, and safeguarding practice.</li><li>Sound working knowledge of Child Protection.</li><li>Sensitivity in working with complex and diverse cultural family issues. </li><li>Sound working knowledge of the impact of hidden harm, honor-based violence, child sexual exploitation and FGM. </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li><li>A friendly and supportive team </li><li>Training, career development &amp; progression opportunities </li><li>Refer a friend scheme and receive vouchers if candidate is successful. </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 28/5/2025 Closing Date 14/5/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Kathryn Coleman | <a href="mailto:Kathryn.Coleman@cgl.org.uk" target="_blank">Kathryn.Coleman@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

The Vacancy Join Our Team as a Housing Support Worker! *Please note that this is a fixed-term position which will terminate on 31 March 2026. Do you enjoy helping people gain their independence and thrive? As a Housing Support Worker, you will be working with vulnerable adults who may be experiencing homeless and isolation. You will be self-motivated, solution focused and a forward thinker, with safeguarding awareness to help make a real difference to our people's lives. What we're looking for: <ul> <li> A genuine passion for supporting people with housing and other needs.</li> <li>Experience of providing housing advice in 1-1 and group work settings.</li> <li>The ability to remain calm under pressure and respond to distress with empathy.</li></ul>Why Join Us? We understand that when people feel supported and valued, they can achieve great things - and we want you to be part of that. Here's what you'll enjoy as part of our team: <ul> <li>Flexible working options to help you balance work and life in a way that suits you.</li> <li>Hybrid working (where applicable) - enjoy the best of both worlds!</li> <li>25 days annual leave plus bank holidays, increasing to 30 days with service - because your time off matters.</li> <li>A wealth of learning and career development opportunities, with paid and tailored training to support your growth.</li> <li>Free, confidential Employee Assistance Programme 24/7,including access to counselling and GP services - your wellbeing is a priority.</li> <li>Employer contributory pension scheme to help secure your future.</li> <li>Great maternity, paternity and adoption benefits to support you and your family.</li> <li>Exclusive care workers discounts to make life a little easier.</li> <li>Access to a range of Employee Networks including People of Colour, LGBT+, Mental Health and Accessibility - we embrace and celebrate diversity.</li> <li>A variety of health and wellbeing initiatives to keep you feeling your best.</li> <li>Cycle to Work Scheme to help you stay active and reduce your carbon footprint.</li> <li>Access to a Corporate Health Plan to support your physical and mental health.</li></ul>We embrace diversity and are committed to creating an inclusive, anti-racist environment where everyone can thrive by being their true self. Join us in driving this important agenda forward and help shape a workplace where all voices are valued! If you're ready to use your skills to help others succeed, we'd love to hear from you. For an informal chat about the role please contact Rebecca Davison, Service Manager via <a href="mailto:Rebecca.davison@foundationuk.org" target="_blank">Rebecca.davison@foundationuk.org</a> or 07841 371 697. Apply Now! The closing date for applications is 25 May 2025, but we may close it early if we receive a high number of strong candidates, so don't delay! Interviews will be held on 04 June 2025. Good Luck! The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

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