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The University of Cambridge Housing Services is seeking a proactive and customer-focused Housing Advisor to join our Accommodation Service team. In this vital role, you will be the main point of contact for residents living in University-managed properties, providing exceptional support throughout their tenancy¿from move-in to departure. Reporting to the Deputy Head of the Accommodation Service, you will oversee a defined portfolio of properties within a specific geographic area. You will be responsible for the day-to-day management of these homes, ensuring a seamless and responsive service that enhances the resident experience and maintains high standards across the portfolio. Our Housing Services team manages over 1,050 properties, including a significant number of Key Worker homes that play a crucial role in supporting the University's ability to attract and retain world-class staff. With an annual resident turnover of around 30%, and all tenancies renewed on a yearly basis, this is a dynamic and rewarding environment for a housing professional who thrives on delivering excellent service. What we are looking for: <li>Experience in residential property management within a customer-focused setting.</li> <li>Strong interpersonal and communication skills, with a commitment to tenant satisfaction.</li> <li>A detail-oriented approach to tenancy administration and property oversight.</li> <li>The ability to manage multiple priorities and build positive relationships with residents.</li> If you are passionate about housing and want to contribute to a world-leading institution, we would love to hear from you. Benefits of working at the University of Cambridge include: <ul> <li>Competitive rates of pay with automatic service related pay progression and annual cost of living increases;</li> <li>Generous annual leave allowance</li> <li>Flexible and hybrid working opportunities;</li> <li>Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries)</li> <li>An auto-enrolment pension scheme, with a generous employer contribution;</li> <li>Travel benefits and retail discounts at over 2,000 local and national stores;</li> <li>Schemes to support with relocation"</li> </ul>Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online. Please note we will be reviewing applications on a regular basis. We reserve the right to close the position early once the available position is filled. Please quote reference DE46475 on your application and in any correspondence about this vacancy. The University actively supports equality, diversity and inclusion and encourages applications from all sections of society. The University has a responsibility to ensure that all employees are eligible to live and work in the UK. Further information <ul> <li> Further Information - Housing Advisor </li></ul><a href="https://hrsystems.admin.cam.ac.uk/recruit-ui/apply/DE46475" target="_blank"></a>

Housing Advisor

Housing Manager Hybrid working covering a patch located in Barnett, London and Office location Harrow. Permanent Salary circa £32,000 depending on skills, experience and qualifications plus great benefits including Health Cash Plan Home, a place where you belong This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in Northwest London. As our Housing Manager you'll be the face to face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities. Typical day as a Housing Manager <ul> <li> Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. </li> <li> You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). </li> <li> Through v isibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods. </li> <li> Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. </li> <li> Managing our voids process including liaising with local authorities. </li> <li> Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! About You <ul> <li> Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too! </li> <li> Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude </li> <li> Passionate about delivering excellent customer service and have a genuine desire to help your customers. </li> <li> This job can challenge, especially when we're dealing with complaints but your resilience will help you through. </li> <li> Confident working with external partners and stakeholders such as local authorities, MP's etc </li> <li> Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates. </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review. Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul> <li> This is a hybrid role and in an average week, you'll spend time working from our community patches, Home or our Office in Harrow. </li> <li> Although you'll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office. </li> <li> There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview </li> <li> We work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary. </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need a Standard DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Explore our benefits in detail on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process by making reasonable adjustments at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Manager

Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £34,240.93 Pro Rata (£37,680 is achieved after 12 months successful performance in the role) Pro Rata Working Hours: 17.5 hours per week Working Pattern: Wednesday Thursday, and Friday, Hybrid Location: Penrith, Cumbria If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Officer The principal frontline worker will maximise the economic viability, social sustainability and self sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an 'Account Manager', advocating for the customer to ensure that other teams are providing services to the expected level. Delivered through flexible, self-led and resourceful processes that enables the front line worker to put customer first. About you We are looking for someone who has: <ul> <li>A Proven track record of delivering a high quality customer service function, preferably in the housing sector. </li> <li>Effective stakeholder management, both internally and external to the organisation. </li> <li>Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business</li></ul>At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays (Pro Rata)</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile <ul> <li>Pro-actively manage, maintain and improve designated social housing neighbourhoods; dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets.</li> <li>Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process. </li> <li>Represent the Group in Court for all cases brought against customers in your designated area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. </li> <li>As an "Account Manager" for the customer and property, be responsible for identifying issues which can be resolved with early intervention, be responsible for liaising with internal &amp; external stakeholders to ensure services and actions are effective and efficient to build lasting, satisfactory and sustainable tenancies.</li> <li>Accountable for 'patch profitability', minimising void rent loss, identify cash leakage, working in partnership with Shared Service colleagues to carry out inspections, property viewings and managing tenancy sign ups and new tenancy visits.</li> <li>Manage a delegated discretionary budget, making decisions regarding the allocation of your budget, ensuring Group financial controls are adhered to robustly and effectively. </li> <li>Provide quality assurance for all communal areas in your patch, escalating contracted service failures to the relevant contract owner for resolution, and resolving other issues using the relevant procedure.</li> <li>Commission, direct and influence other teams as appropriate to resolve low level anti-social behaviour issues, hate crimes, domestic abuse and issues impacting community cohesion, escalating complex cases to the Community Safety Team as appropriate.</li> <li>Maximise the use of mobile technology to ensure the provision of an efficient and proactive customer service to customers. </li> <li>Champion and promote usage of the online self-service facility, to contribute to ongoing financial efficiencies across the Group by reducing the demand on front line resources. </li> <li>Work collaboratively with a range of stakeholders to deliver customer involvement objectives and stakeholder management within a specified area, attending community meetings where relevant to the Group and its customers.</li> <li>Build effective and strong relationships with customers, identify customer's needs and aspirations, provide targeted support and use of customer intelligence to drive tenancy sustainability. </li> <li>Provide clear, supportive and accurate social housing advice to customers, colleagues and other stakeholders, including signposting where appropriate, to ensure awareness of the service and the effective progression and resolution of cases. </li> <li>Act as an advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. </li> <li>Work with customers to minimise and resolve issues and complaints, liaising with the Customer Complaints Team to resolve escalated complaints as required. </li> <li>Promote opportunities for customers to engage with and be involved in key decision making through our customer involvement function, to ensure the delivery of a service that meets their needs. </li> <li>Work with regional colleagues, providing local intelligence on neighbourhood level issues to contribute to the regional planning process.</li> <li>Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements.</li> <li>Maintain accurate records using appropriate systems, ensuring the integrity and quality of Social Housing service data, to enable regular analysis to be carried out and reporting to be completed as required. </li> <li>Contribute to the continuous improvement of processes and procedures. </li> <li>Accountable for organising your own work, priorities and objectives to meet the organisational goals, with the focus being "self-led" with customers need and requirements at the forefront to improve the areas for which you are responsible for. </li> <li>Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. </li> <li>Build relationships with local stakeholders in order to foster partnership working to deliver shared neighbourhood improvement.</li> <li>Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements. </li> <li>Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements.</li></ul>Person specification Knowledge, Skills and Experience Essential <ul> <li>Proven track record of delivering a high quality customer service function, preferably in the housing sector. </li> <li>Effective stakeholder management, both internally and external to the organisation. </li> <li>Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.</li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.</li> <li>Proven track record of successfully solving difficult problems.</li> <li>Proven track record of demonstrating initiative to proven activities.</li> <li>Ability to remain calm in a pressurised environment. </li> <li>Proficient use of a range of IT packages including Microsoft Office.</li> <li>Excellent team player who can work flexibly to meet business requirements. </li></ul>Desirable: <ul> <li>Experience of agile/flexible working. </li> <li>Experience of forecasting and managing a budget. </li> <li>Experience of setting work priorities and arrangements, being self-led and working with minimal supervision.</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

Housing Officer-A6855

Job Description Job Title:Resident Liaison Officer Contract Type: Permanent Salary: £34,238.41 per annum Working Hours: full time 35 hours per week Working Pattern: Monday to Friday- Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Resident Liaison Officer As a Resident Liaison Officer (RLO) you will play a crucial role in the Major Works Team, acting as the primary point of contact between residents and the property services department during the execution of major works projects. The RLO ensures effective communication, addresses resident concerns, and facilitates smooth project delivery with minimal disruption to residents. This role requires strong interpersonal skills, a proactive approach, and a commitment to customer satisfaction. About you We are looking for someone with <ul> <li>Excellent communication and interpersonal skills.</li> <li>Strong problem-solving and conflict resolution abilities.</li> <li>Proficient in Microsoft Office Suite (Word, Excel, Outlook).</li> <li>Ability to work independently and as part of a team..</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile 1. Resident Communication: <ul> <li>Serve as the main contact for residents, providing clear and consistent communication regarding major works projects.</li> <li>Distribute project information, schedules, and updates through various channels (e.g., newsletters, meetings, emails).</li> <li>Address resident queries, concerns, and complaints promptly and professionally.</li> <li>Lead on any decant requirements as a result of Major Works.</li></ul>2. Resident Engagement: <ul> <li>Organise and conduct resident meetings, drop-in sessions, and one-on-one consultations to discuss project plans, timelines, and impacts.</li> <li>Gather and relay resident feedback to the project team to ensure their needs and concerns are considered.</li> <li>Build and maintain positive relationships with residents to foster trust and cooperation.</li></ul>3. Project Coordination: <ul> <li>Collaborate with the Major Works Delivery Manager and project team to understand project scope, schedule, and potential resident impacts.</li> <li>Assist in planning and implementing strategies to minimise disruption to residents during major works.</li> <li>Monitor project progress and communicate any changes or delays to residents in a timely manner.</li></ul>4. Documentation and Reporting: <ul> <li>Maintain accurate records of resident interactions, concerns, and resolutions.</li> <li>Prepare regular reports on resident engagement activities, issues raised, and actions taken.</li> <li>Ensure all communication materials are clear, accurate, and up-to-date.</li></ul>5. Support Services: <ul> <li>Provide support and guidance to residents regarding temporary relocations, alternative accommodation, and other logistical arrangements as needed.</li> <li>Coordinate with support services to address specific resident needs, such as accessibility requirements or special assistance.</li> <li>Ensure residents are informed about safety procedures and emergency contacts during the project.</li></ul>6. Quality Assurance: <ul> <li>Conduct regular site visits to engage with residents and address any on-site concerns.</li> <li>Monitor resident satisfaction and work with the project team to resolve any issues impacting the resident experience.</li> <li>Ensure that all interactions with residents comply with organisational policies and relevant regulations.</li></ul>Person specification Knowledge, Skills and Experience Essential <ul> <li>Excellent communication and interpersonal skills.</li> <li>Strong problem-solving and conflict resolution abilities.</li> <li>Proficient in Microsoft Office Suite (Word, Excel, Outlook).</li> <li>Ability to work independently and as part of a team.</li> <li>Strong organisational and time management skills.</li></ul> Desirable <ul> <li>Knowledge: Understanding of construction and property management processes, as well as relevant health and safety regulations, is beneficial.</li></ul>Qualifications and Experience <ul> <li>Education: diploma or equivalent. Additional qualifications in customer service, communications, or a related field are advantageous.</li> <li>Experience: Minimum of 3-5 years of experience in a customer-facing role, preferably within the property services, construction, or housing sectors.</li></ul>Personal Attributes <ul> <li>Empathetic and patient with a genuine concern for resident well-being.</li> <li>Proactive and solution-oriented mindset.</li> <li>Strong attention to detail and commitment to excellence.</li> <li>High level of integrity and professionalism.</li> <li>Ability to handle sensitive situations with tact and discretion.</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

Resident Liaison Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Scarborough £32,887 - £34,617 per year plus £600 car allowance 37.5 hours per week We are looking for a Housing Officer to join our Hull Housing team. We are responsible for the tenancy management function in Hull, Scarborough, East Yorkshire and Lincolnshire. This role will be based at our Scarborough office and involves making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. The role includes dealing with anti-social behaviour, tenancy sign ups, void management, compliance responsibilities, and the full range of housing management. The role of Housing Officerwill include: <ul><li>Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community</li><li>Providing an effective tenancy and resident customer service which is in line with policies and procedures</li><li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting resident welfare via appropriate channels</li><li>Dealing with complaints about service delivery focusing on first contact resolution and learning from this to help to develop an excellent customer service</li><li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li><li>Delivering general advice on all aspects of tenancy to enable sustainability</li><li>Working with a range of external agencies to resolve a range of issues affecting resident welfare including; Domestic Abuse, Anti-Social Behaviour and Safeguarding</li></ul>Skills and experiences: <ul><li>NVQ3 in relevant area</li><li>Proven experience of undertaking a similar role delivering high quality tenancy services within property or tenancy management</li><li>Excellent skills in analysing and diagnosing problems and implementing solutions</li><li>Excellent customer service and customer care skills</li><li>Proven experience of good practice resident involvement activities</li><li>An understanding of Microsoft Office packages including Word, Excel and Outlook</li><li>Excellent communication skills both verbal and written</li><li>Working knowledge of relevant regulations and good practice</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li><li>£32,887 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 16 July 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Officer

Location: Leatherhead - Carlton House - covering Surrey Salary: £36,230 - £42,177 per annum Hours: 36 hours per week Contract Type: Permanent We're one of LinkedIn's Top Companies 2024 This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 We are on the lookout for a customer-focused Neighbourhood Response Officer to join us at our Leatherhead office. You'll be allocated a neighbourhood in our Surrey Region where you will focus on working with the local community, from time to time you'll support the wider team in delivering services across Surrey. You'll be working collaboratively with our residents and external agencies to ensure that our estates are kept clean and safe and any improvements are identified, planned and delivered. Ensuring vulnerable customers are supported and that any anti-social behaviour is addressed and prevented. If this sounds like an opportunity for you then please review the full role profile before applying - Neighbourhood Response Officer Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here To find out more about who we are and what we do, please click here Closing Date: Sunday 20th July 2025 at midnight. This is a hybrid role with a base location at our offices in Leatherhead. Candidates will be expected to work from the office for meetings and training on a regular basis. Applicants must be able to travel across the region as required as you will be covering patches in Surrey, therefore access to a vehicle is required. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Neighbourhood Response Officer

The Vacancy SUPPORTING FUTURES We're on the hunt for a special someone to hit the ground running in support of our Independent Living Schemes. Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver 'Great Places', Great Services', and 'Great Tomorrows'. You'll responsible for visiting and supporting our most vulnerable customers residing in our independent living homes., to meet the needs of those customers as necessary and provide regular support/reassurance visits to those customers who request them. This role will be predominantly based in our North region with some travel to the South region as required so you'll need your full UK licence and use of a car for work purposes. You'll be looking for real variety in your role; interacting with our customers, external agencies and partners, your team and the wider business, as well as signposting customers to appropriate support services. You'll also be looking for a challenge which will put your knowledge of supported housing and independent living to excellent use along with your ability to identify the needs and preferences of the customer and adapt the service accordingly. A DBS will be required for this role. A few key points from our role profile: <ul> <li>Provide a floating support service to customers living in our independent living schemes.</li> <li>Assess and provide regular support visits as necessary to meet the demands of individual customers.</li> <li>Support the Independent Living Officers with viewings and sign ups of new prospective customers as requested.</li> <li>Carry out regular scheme visits and inspections of community centres, including any health and safety checks as required.</li> <li>Signpost customers to FHG tenancy support team for money advice and/or other third-party agency support where appropriate.</li> <li>Support the work of the Independent Living Officers, by consulting with customers regarding any proposed works on schemes, ensure customers views are taken into consideration and encourage customers to engage with all activities which may affect their home.</li></ul>So, what's in it for me? If you're successful, you'll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. We're proud to be Investor in People Platinum award - the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work. You'll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive. To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date. Who we are Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job. Flexible Accountable Customer Centric Trusting Supportive

Independent Living Support Coordinator

The vacancy 27 hours per week - across 5 days, can be discussed at interview Actual - £25,212 per annum Our Customer Income and Lettings Team are a high performing team which prides itself on exceptional customer service - tailoring our services to customers' needs and putting them at the heart of every decision we make. As part of this team, you will be responsible for the day-to-day delivery of our Letting processes with a focus on the very start of their tenancy and getting this off to the best possible start for our customers. You will be responsible for the housekeeping of prospective, current and former customers in our systems to ensuring documents and communications are accurate. You will also keep action plans up to date with key dates and close to make sure the reporting data is accurate and void loss mitigated. Our customers will: • Know what to expect from us and understand clearly what we expect of them. • Feel assured that if a problem arises, we will listen carefully, communicate effectively and act quickly and professionally to resolve it, involving them at every stage of the process • Have support in place when they need it. About You With experience and a sound knowledge of housing legislation, policy and practice you will be able to manage a busy and varied workload, sometimes with short deadlines and minimal supervision. The customers are at the centre of what we do so you will be able to relate to customers with delivering the service with the customers' needs in mind, responding to customer concerns with tact and sensitivity and be firm when required. The successful candidate will also be subject to a satisfactory Enhanced DBS check. Due to the nature of the role, a full driving licence with your access to your own car or alternative transport is required. Our Housing Team are great example of a collaborative and proactive working culture, going the extra mile for our customers, and making our houses, their homes. They also take advantage of upskilling and development opportunities within their role. We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role takes your interest, then apply now! Alliance life At Alliance we want to create places to live that our customers are proud to call home. Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong, feel safe, and thrive in a successful community. Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be. AMBITIOUS FOR ALL - We are one team, aiming high for our customers. GENUINE - We are authentic and encourage everyone to be themselves. AWAKE TO OPPORTUNITY - We are constantly curious and drive innovation through collaboration. MAKE THE DIFFERENCE - we are proactive and strive to make a positive impact. EFFECTIVE - We are professional and can be relied on to achieve consistently good results. We want you, to be you Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We're creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference. We welcome applications from a diverse range of talented individuals who can help us reach this goal. We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability, a member of the LGBTQ+ community or those from an underrepresented Ethnic group, will get an interview if they match the minimum essential criteria for the role. We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few). Vacancies to fit you Here, you can work where and how you choose*. It's about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you're out and about. We've created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance. Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern 'agile' and collaborative working environment. If you need any support with your application, please call 03000120120 or email <a href="mailto:askhr@alliancehomes.org.uk" target="_blank">askhr@alliancehomes.org.uk</a> and we will be happy to help. *dependant on role The benefits 25 days annual leave plus bank holidays Your Alliance Day - a day off on your work anniversary Family Friendly Leave Enhanced Pension Scheme Health Care Cash Plan Learning and Development opportunities Discounts Portal Wellbeing Programme Make the Difference Day Employee Assistance Programme

Lettings Officer

Job Details Job Opportunity - 1 x Housing Support Officer Vacancy - Dudley Resettlement &amp; Inclusion Team Hours : - 37 hours per week Salary: Grade 7 £30,559 - £33,366 12 Month Fixed Term Contract A temporary fixed term opportunity has arisen in the Dudley Resettlement &amp; Inclusion Team for a Housing Support Officer for a period of 12 months. The purpose of the job is to deliver housing and integration support to refugees in the Dudley Borough and help promote inclusion across all our communities. The Resettlement &amp; Inclusion Team are part of the Housing &amp; Communities Directorate which is responsible for the local Housing Strategy across all tenures and is also the largest landlord in the borough with around 22000 homes. The successful candidate will work within a team supporting families and vulnerable adults newly arrived in the borough. We are proud to offer a professional and person-centred service in partnership with colleagues inside and outside the Council. Based on the work we are currently carrying out, we would welcome applications from professionals who speak any of the following additional languages: Pashto / Farsi, Dari, Arabic, Kurdish Sorani. The job description and person specification for the post are attached. The successful applicant must have the skills and experience transferrable to the role. For any informal enquires please contact Ahmed Salam, Resettlement &amp; Inclusion Manager: <a href="mailto:ahmed.salam@dudley.gov.uk" target="_blank">ahmed.salam@dudley.gov.uk</a> So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or <a href="mailto:acl@dudley.gov.uk" target="_blank">acl@dudley.gov.uk</a> who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance <a href="https://help.wmjobs.co.uk/" target="_blank">https://help.wmjobs.co.uk/</a> If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council's full Privacy and Disclaimer Statement can be accessed on the website at <a href="https://www.dudley.gov.uk/privacy-disclaimer-statement/" target="_blank">https://www.dudley.gov.uk/privacy-disclaimer-statement/</a> N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications #LI-DMBC2019 Attached documents HSO Resettlement JD 300123.docx HSO PS 300123.docx Benefits List

Housing Support Officer (Resettlement & Inclusion Team)

Job Description Salary: £51,801 - £59,724 per annum Grade: G Contract: Permanent Hours: 37 hours per week Quality Assurance for Thurrock Children Services is a fast developing service, with high aspirations for outcomes for children. We are seeking passionate and tenacious social work professionals, who have a drive for improving outcomes for Thurrock children. We are currently recruiting for an Independent Reviewing Officer who has a crucial contribution to make by ensuring the child/young person's voice is heard. If you are an experienced social worker with management experience, who enjoys working with professional networks and making relationships with children/young people, but who can constructively challenge when necessary, then this opportunity will be of interest to you. Supervisory/management experience essential. Thurrock is investing in its children's services and is aiming for only excellent performance and outcomes for the children and families we work with, so as to build upon its recent Outstanding Ofsted rating to achieve even better outcomes for children and families. In return we offer a competitive salary as well as an attractive benefit package, including: <ul> <li>Generous annual leave - 25 days rising to 30 after 5 years</li> <li>Excellent training opportunities and an established CPD programme</li> <li>Flexible working to enable work life balance</li> <li>Reflective supervision and management support</li> <li>Reasonable work loads</li> <li>Training in Signs of Safety</li></ul>A Disclosure and Barring Service (DBS) check is required at Enhanced Level for this role. Closing Date: Redeployment Only: 10th July 2025 Internal &amp; External Applications: 20th July 2025 Interview Dates: Week commencing 28th July 2025 To view the Job Profile and Person Specification please follow the link below: Download Job Profile (PDF Document) About Us Why Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve. Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough. Our location Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road. Staff benefits We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome. Further information can be found here Employment benefits | Working for the council | Thurrock Council Equality, Diversity &amp; Inclusion Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: Thurrock Council

Independent Reviewing Officer

About the role: The Community Manager role is the front-facing representative of King's College London within the London Institute of Healthcare Engineering (LIHE) and the James Clark Maxwell Building (JCMB). This role focuses on delivering a world-class experience to all internal and external building users while overseeing the smooth operation of all public spaces. The position is autonomous, requiring proactive engagement with building users, prompt issue resolution, and the continuous maintenance of high standards across the site. Key Responsibilities <ul> <li>Act as the primary point of contact in LIHE and JCMB, maintaining a visible, welcoming presence with a proactive and solutions-driven approach.</li> <li>The Community Manager will be supported by Waterloo Campus Ops but will be expected to work autonomously in serving building users needs in a proactive manner.</li> <li>Raise the profile of the Community Manager and Community Hosts, by being instrumental in delivering a world class experience for all building users.</li> <li>The Community Manager will ensure all building users receive a H&amp;S and Fire induction when first arriving on site.</li> <li>Be the main contact for any issues that arise within the managed buildings.</li> <li>Support internal/external events, managing the registration of guests and being a point of contact for issues/queries. </li> <li>Take ownership of all functions carried out via our reception i.e., wayfinding, knowledge of campus activity and responding to general enquiries.</li> <li>Work alongside the CSS (Cleaning and Security Services) to support a safe and clean environment.</li> <li>Undertake regular audits across the space to ensure we are providing a clean, safe and hazard free environment i.e., cleaning, Health &amp; Safety</li> <li>Act in the capacity of the Evacuation Controller for their managed buildings in the event of a fire alarm.</li> <li>Managing the provision, procurement, and management of supplies for the buildings e.g., consumables, sundries, stationery</li> <li>Maintaining first aid spaces in managed buildings and all associated equipment and supplies. i.e., first aid boxes, defibrillators etc.</li> <li>Log any building issues via the Service Desk and monitor their progress through Planon, liaising with other FM departments to expedite resolution. Communicating issues to building users and updating as necessary.</li> <li>Act as the first point of contact in LIHE/JCMB and associated buildings for dealing with any accessibility issues building users and guests may have and seeking resolution to these, liaising with other FM departments as necessary.</li> <li>To report near misses, accidents, and injuries via the Accident Management System and following up on actions raised.</li> <li>Make recommendations on innovation and issues with ideas around resolution.</li> <li>Report acute situations to seniors in real time, who will coordinate and oversee the wider response </li> </ul>This is a full time post, and you will be offered an indefinite contract. About You: To be successful in this role, we are looking for candidates to have the following skills and experience: Essential criteria 1. Excellent customer service with ability to exceed customer expectations 2. High level of literacy and numeracy, including Computer literacy with knowledge of all Microsoft operating systems, Word, Excel etc. 3. Excellent oral &amp; written communication skills 4. Experience in complaint handling and communicating with staff at all levels 5. Self-starter and good organiser with a meticulous eye for detail 6. Excellent interpersonal skills, flexible approach, and good team member 7. Able to use initiative and work autonomously, be proactive, creative, and empowering approach to work 8. Professional and positive approach to work Desirable criteria 1. Degree in a relevant subject 2. Leading a Team 3. Familiarity with working in the Higher Education Sector 4. Understanding the running of Buildings and Operations Full details of the role and the skills and experience required, can be found in the attached job description which provided on the next page. We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible. To find out how our managers review your application, please take a look at our 'How we Recruit' pages.

Community Manager

The role Housing Officer known internally as a Local Housing Manager Location: Covering Derby. 1 day to be spent in our Derby Office Postcode DE23 6QL Salary: £35,944 - £37,835 - Full Time 37.5hr working week - Permanent Position This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing &amp; estate services to our rented properties within a defined geographical patch. The locality of these properties is based within postcode locations DE23. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal &amp; external services to meet the diverse range of needs of our customer base by delivering services both on an individual &amp; local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 1 day being spent in-house at our office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can evening work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to complex ASB complaints &amp; cases, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed:<ul><li>Essential car user</li><li>Experience of working in a social housing setting is essential</li><li>Experience of working within a supported housing environment is desirable</li><li>Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.</li><li>At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.</li><li>At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible</li><li>Ability to collaborate, network and be a strong team player</li><li>Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential</li><li>Experience of excellent administration skills &amp; analysing customer feedback to achieve service improvements</li><li>Attention to detail and accuracy in writing, reporting and numeracy</li><li>Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing</li><li>Ability to self-manage a varied and demanding workload, prioritising and organising too</li><li>A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy &amp; passion</li><li>The ability to manage and report on projects against agreed targets</li><li>Must possess excellent office management skills, managing inboxes, keys etc</li><li>Must be willing to work flexible hours as required</li></ul>Desirable<ul><li>Housing qualification</li></ul>Interview Diary Date: To be held at our office in Beeston on the 22 &amp; 23 July 25 To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

<ul><li>Operations Manager - Rented Housing</li><li>Location: Home based, with regular travel across Essex, East and South East London and Kent.</li><li>Salary: £63,989 per annum</li><li>Contract: 37.5 hours per week, full-time, permanent</li><li>Interview Date: Assessment and Interview Day - 7th August 2025 at the Heals Building in London.</li></ul>At Anchor, we're passionate about providing safe, high-quality homes and services for older people. As the largest not-for-profit provider of specialist housing and care in England, we're proud to support thousands of residents across the country. We're looking for a driven and people-focused Housing Operations Manager to help us lead our rented housing services across East and South London -someone who can balance performance with purpose, and who's ready to make a real difference every day. About the Role Reporting to the Regional Head of Housing Services, you'll be accountable for the operational performance, compliance, and service delivery of a diverse portfolio of housing schemes. Managing a significant budget (circa £8m) and a multi-disciplinary, geographically dispersed team, you'll drive high performance across all key business areas: resident experience, health and safety, occupancy, arrears management, team development, and stakeholder engagement. Key Responsibilities: <ul><li>Leading housing operations across the region and ensuring services meet all legal, regulatory, and policy requirements</li><li>Building and developing a high-performing, engaged team-motivating them through change and supporting continuous improvement</li><li>Acting as a local lead for resident engagement and wellbeing, and handling more complex or sensitive issues when they arise</li><li>Using a balanced scorecard approach to monitor KPIs including occupancy, arrears, compliance, resident satisfaction, and budget control</li><li>Working closely with other teams to ensure maintenance, safety and safeguarding responsibilities are met</li><li>Helping to deliver our strategic plan for rented housing at the local level</li><li>Collaborating with local authorities, commissioners, and other external partners to improve and expand our service offer</li></ul>About You You're an experienced operations leader with a track record of delivering results in a resident or customer-facing setting. You understand what it means to lead services that truly matter to people and are confident managing risk, change, and complexity in a regulated environment. Essential Skills and Experience: <ul><li>Experience managing large or complex housing or care operations, ideally with knowledge of services for older people.</li><li>Proven ability to lead, motivate and develop geographically dispersed teams in fast-paced or change environments.</li><li>Strong understanding of tenancy management, arrears, ASB, safeguarding, and compliance.</li><li>Financial acumen and experience managing significant budgets.</li><li>Skilled in handling complex resident and stakeholder issues with diplomacy and accountability.</li><li>Excellent communication, problem-solving, and decision-making abilities.</li><li>Experience working with external stakeholders including local authorities and service commissioners.</li><li>Educated to degree level or equivalent, or QBE with substantial relevant experience.</li><li>A full UK driving licence and ability to travel across your district are essential.</li></ul>Please note, the advert may close sooner than the listed deadline if we receive sufficient applications. HO Anchor - a great place to work Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities. Our values Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs. Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not. Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate. A rewarding environment From health and happiness to finance and your career, we'll give you all the support you need. Health &amp; happiness <ul><li>Gym, fitness and wellbeing discounts</li><li>Mental health support</li><li>Flexible working options</li><li>Access to online GP appointments</li></ul>Finance <ul><li>Pension plan - contribute between 4% and 8% and we'll match it or better</li><li>Quick and easy pension transfer service</li><li>Savings and financial advice, loans, free life assurance</li><li>Discounts on shopping, holidays, phones, technology and more</li></ul>Career <ul><li>Ongoing personal and professional development programme</li><li>Leadership Pathways online learning resources</li><li>Career progression and promotion opportunities</li></ul>To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste <a href="https://anchorbeingwell.co.uk/" target="_blank">https://anchorbeingwell.co.uk/</a> into your browser Celebrating diversity, celebrating you Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other. We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others. We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

Housing Operations Manager - South

Overview Exciting Opportunity: Recovery Coordinator At CGL we are driven by a purpose: to transform lives. With compassion, respect, and determination, we provide tailored care that meets the unique needs of every individual, helping them reclaim their futures and embrace brighter tomorrows. We stand by our core values: open, compassionate, bold. These values guide everything we do-empowering people to grow, change, and thrive. We are looking for a dedicated and skilled Recovery Coordinator to join our vibrant team. In this role, you'll be at the heart of supporting individuals, ensuring they receive the right interventions at the right time to help them achieve their goals. With this role you'll work as part of our passionate Recovery Support team in Tower Hamlets, delivering person centred care and providing one-to-one and group-based support. Together, we'll help people take control of their recovery and build brighter futures. If you're ready to bring your skills, resilience, and passion to a role where every day matters, then we want you on our team. Location: Tower Hamlets Part Time Hours: 22.5 hours per week Full Time Salary Range: £27,861.26 - £32,002.35 (dependent on experience, pro rata for part-time hours) Allowances: £4133.14 Inner London Weighting (pro rata for part time hours) * Pease note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities What You'll Do: <ul><li>Support people from their first contact with our service through their entire recovery journey.</li><li>Provide screening, assessments, and recovery planning, tailoring interventions to meet each person's unique needs.</li><li>Support individuals, families, and communities by reducing the harms associated with substance use.</li><li>Facilitate group sessions and one-to-one interventions, helping people engage with their individual treatment plans.</li><li>Advocate for those we support, ensuring access to partner agencies and community resources.</li><li>Promote recovery, resilience, and peer support, enabling people to rebuild their lives.</li></ul>Who We're Looking For: <ul><li>A strong understanding of substance misuse and experience in a related field.</li><li>Excellent communication skills-both written and verbal-alongside strong IT proficiency.</li><li>Ability to work independently, prioritise tasks effectively, and manage a caseload.</li><li>Knowledge of mental health services, interventions, and best practices.</li><li>A team player with great interpersonal skills, able to collaborate with internal and external partners.</li><li>Someone open to learning and development, committed to improving their skills and helping others grow.</li></ul>Why Join Us? <ul><li>Work-Life Balance: 25 days of annual leave (plus bank holidays), increasing to 30 days over five years.</li><li>Well-being Support: A paid wellness hour each week and access to our Wellness Hub and Employee Assistance Programme.</li><li>Career Growth: Training, development, and progression opportunities to support your professional journey.</li><li>Perks &amp; Benefits: Discounts on shopping, cinema, holidays, and more. </li><li>A Supportive Team: Work alongside passionate people who care about making a difference.</li><li>Refer-a-Friend Scheme: Earn rewards for recommending great people to join us.</li></ul>Ready to Make a Difference? If you're passionate about supporting people to make positive changes in their lives, we'd love to hear from you. Apply now and help us build a healthier, more empowered community in Waltham Forest. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (ww Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Inner London Weighting (£4,133.14) If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Summer Brighton | <a href="mailto:summer.brighton@cgl.org.uk" target="_blank">summer.brighton@cgl.org.uk</a> | 07867377823 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Job summary Are you a brilliant advocate? Do you want to help prevent early death and reduce health inequalities in people experiencing homelessness? Do you like solving difficult problems, and changing hearts and minds. Are you a jack of all trades ? If so, then thisjobis for you. Main duties of the job 'Pathway' multidisciplinary teams work with people experiencing homelessness when they visit A&amp;E or are admitted to hospital. These teams work to ensure these patients get all the acute medical treatment that they need whilst they are at or within the hospital. They also work to ensure that patients are discharged safely and effectively in a way that stops the revolving door, and improves patient's long-term health outcomes. This includes working to ensure that homeless patient's support needs in the community are met post discharge, for example connecting with primary care, mental health services and addictions support, medication concordance support, screening, vaccination and health promotion opportunities. About us Alongside direct patient care and support Pathway teams work to encourage wider changes to hospital systems and practice to improve care and outcomes for people experiencing homelessness. This is mainly through teaching and training other staff. Job description Job responsibilities A strong understanding of how self-neglect is part of homelessness safeguarding and the complexities of undertaking mental capacity assessments in inclusion health groups is desirable. A positive, can do attitude, a commitment to changing care for this extremely vulnerable patient group, and a desire to communicate with a wide variety of partners and stakeholders is essential. Job description Job responsibilities A strong understanding of how self-neglect is part of homelessness safeguarding and the complexities of undertaking mental capacity assessments in inclusion health groups is desirable. A positive, can do attitude, a commitment to changing care for this extremely vulnerable patient group, and a desire to communicate with a wide variety of partners and stakeholders is essential. Person Specification Qualifications and Training Essential <ul> <li>oEducated to A level or equivalent (NVQ 3) or equivalent training/experience</li> </ul> Desirable <ul> <li>Diploma, Degree or Management Qualification</li> <li>ECDL qualification or equivalent</li> </ul> Experience Essential <ul> <li>oExperience of undertaking holistic assessments of the needs of vulnerable people</li> <li>oExperience of working with homeless or other vulnerable people including managing a caseload</li> <li>oExperience of working effectively and constructively within a multi-disciplinary team</li> <li>oExperience of using organisational skills to work to tight deadlines</li> </ul> Desirable <ul> <li>oExperience of joint working with healthcare services, or working in healthcare settings</li> <li>oExperience of delivering training or presentations to groups or willingness to develop this area</li> <li>oGood knowledge of the welfare system, supported housing pathways, and other services for the rough sleepers</li> <li>oA lived experience of homelessness is often an asset</li> </ul>Person Specification Qualifications and Training Essential <ul> <li>oEducated to A level or equivalent (NVQ 3) or equivalent training/experience</li> </ul> Desirable <ul> <li>Diploma, Degree or Management Qualification</li> <li>ECDL qualification or equivalent</li> </ul> Experience Essential <ul> <li>oExperience of undertaking holistic assessments of the needs of vulnerable people</li> <li>oExperience of working with homeless or other vulnerable people including managing a caseload</li> <li>oExperience of working effectively and constructively within a multi-disciplinary team</li> <li>oExperience of using organisational skills to work to tight deadlines</li> </ul> Desirable <ul> <li>oExperience of joint working with healthcare services, or working in healthcare settings</li> <li>oExperience of delivering training or presentations to groups or willingness to develop this area</li> <li>oGood knowledge of the welfare system, supported housing pathways, and other services for the rough sleepers</li> <li>oA lived experience of homelessness is often an asset</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name St George's University Hospitals NHS Foundation Trust Address St George's University Hospitals NHS Foundation Trust Tooting London SW17 0QT Employer's website

Homelessness Team Care Navigator

Detailed job description and main responsibilities A strong understanding of how self-neglect is part of homelessness safeguarding and the complexities of undertaking mental capacity assessments in inclusion health groups is desirable. A positive, can do 'attitude', a commitment to changing care for this extremely vulnerable patient group, and a desire to communicate with a wide variety of partners and stakeholders is essential. Person specification Qualifications and Training Essential criteria <ul><li>Educated to A level or equivalent (NVQ 3) or equivalent training/experience</li></ul>Desirable criteria <ul><li>Diploma, Degree or Management Qualification</li><li>ECDL qualification or equivalent</li></ul>Experience Essential criteria <ul><li>Experience of undertaking holistic assessments of the needs of vulnerable people</li><li>Experience of working with homeless or other vulnerable people including managing a caseload</li><li>Experience of working effectively and constructively within a multi-disciplinary team</li><li>Experience of using organisational skills to work to tight deadlines</li></ul>Desirable criteria <ul><li>Experience of joint working with healthcare services, or working in healthcare settings</li><li>Experience of delivering training or presentations to groups or willingness to develop this area</li><li>Good knowledge of the welfare system, supported housing pathways, and other services for the rough sleepers</li><li>A lived experience of homelessness is often an asset</li></ul>We expect all our staff to share the values that are important to the trust - being excellent, kind, responsible and respectful - and behave in a way that reflects these. More information on the vision and values of St. George's University Hospitals NHS Foundation Trust is attached below. Please note that this vacancy may close before the advertised closing date if sufficient applicants are received. Please check your email regularly as all candidates shortlisted for interview will be contacted and informed by email. If you are appointed to the post, as part of your pre-employment check we will be required to verify your identity. The document/s you present for this purpose will be checked for their authenticity by scanning all known security features. These features will include: - The machine readable zone - An ultra violet image - An infra red image As part of your pre-employment checks, we will also be required to obtain satisfactory, written references. Please ensure that the referee details which you provide on your application form are correct. We require at least one written reference from your current or most recent line manager. We are only able to accept references from a professional work email address. Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at: Telephone: 02082963786 Text: 07501066267 Email: <a href="mailto:esth.dal@nhs.net" target="_blank">esth.dal@nhs.net</a>. Our confidential answering service is available after 5pm. Employer certification / accreditation badges Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Documents to download <ul> <li> Homelessness Team Care Navigator (PDF, 277.9KB) </li> <li> Referee Contact details form (PDF, 200.6KB) </li> </ul>

Job Description About the role We have an exciting opportunity for two Leasehold Officers to join our team on a permanent, full-time contract, based in Euston Road, London. The successful applicants will be required to deliver a responsive, and pro-active customer-focused service to homeowners, within defined policies and procedures and in accordance with the terms of contracts and performance standards agreed by Guinness. You will work closely with the wider Customer Services directorate to ensure all processes, policies, and procedures are developed and shaped for homeowner customers and build high levels of customer satisfaction. You will be responsible for reviewing and issuing regulatory notices for Section20 and overseeing the Fire Risk Assessment compliance within your designated region as well as permissions for alterations and adaptations. We operate a hybrid working model with a 3-day office-based requirement at our office in Euston Road and two days from home. What we're looking for We are a customer-focussed organisation so we know that how we do things is just as important as what we do. So, it's essential you have great customer service skills and a willingness to go the extra mile to get the job done. You'll also be able to demonstrate: <ul> <li>Proven customer service experience.</li> <li>Proven ability to manage a varied workload, meeting performance targets.</li> <li>Ability to develop processes and systems according to changing needs.</li> <li>Focused on positive outcomes for the customer.</li> <li>Experience of working in a high-performance customer-centric team delivering high levels of customer satisfaction.</li> <li>Excellent organisational and team working skills - ability to prioritise tasks and juggle changing priorities.</li> <li>Excellent oral and written communications.</li> <li>Good knowledge of Microsoft Office.</li> <li>Demonstrable commitment to continuous professional development.</li> <li>Committed to service development in response to customer needs.</li></ul>If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Leasehold Officer

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future; Property Services, Infrastructure Services, New Homes and Connected. We are now recruiting for a Resident Liaison Officer within out Property Services pillar: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with and have the opportunity to develop your career in property services. As a Resident Liaison Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits, and open days. You will ensure residents are aware of the works processes and communicate updates or changes accordingly. In addition, you will provide a high standard of customer care and aftercare - ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel across Northeast London and Essex, as such you will need a driver's license and your own vehicle to be considered. Qualifications As a Resident Liaison Officer, you will be the first point of contact for residents, requiring exceptional customer service and clear, confident communication. Strong organisational and time management skills are essential. You'll need to manage potentially challenging situations with professionalism and empathy, ensuring residents feel informed, respected, and supported at every stage. While previous experience in a resident liaison role may be beneficial, it is not essential. We are looking for someone with real drive, enthusiasm and determination to make a meaningful impact whilst using their initiative. If you're someone who wants to make their mark, can work independently as well as part of a team, and brings energy and commitment to everything you do, we want to hear from you. This is a public-facing role that requires discretion, resilience under pressure, and the ability to build positive relationships with a wide range of stakeholders. Additional Information If you are a Resident Liaison Officer or Customer Service Professional seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>All your information will be kept confidential according to EEO guidelines.

About the role Estates Coordinator Working hours Full time 37 hours per week (flexible working arrangements including part time will be considered) Permanent Salary up to £33,600 per year (depending on experience) Location Pity Me, Durham / Hybrid working About the role We have an opportunity to join the Estates team as our Estates Coordinator, a key support role to ensure smooth and efficient estate operations. You'll join an experienced team who will support your transition into the role. Daily, you'll monitor the estates workbasket ensuring tasks are appropriately assigned to the correct team member. This includes monitoring case progress to ensure tasks are completed. You'll act as a point of contact for property-related queries and support project work to ensure effective operational delivery. Your accuracy and attention to detail are key as you will maintain accurate property records, raise purchase orders, invoices and process payments within agreed timescales. The successful candidate will also support project activities to ensure smooth operational and financial processes within the Estates function. About you If you have administration experience, ideally within property, legal, or finance industry then we want to hear from you. This is a fast-paced team which means we're looking for someone familiar with managing multiple tasks whilst meeting deadlines. You'll be a problem solver with experience managing stakeholders as you'll support internal teams and external stakeholders. You'll have knowledge of rent collection, invoice processing, and financial record-keeping. An understanding of land and property legislation and estate management principles is valuable within this role too. Governance is essential as you'll ensure records are maintained in line with company policies. It would be useful to have experience working with Geographical Information Systems (GIS) or digital property records and have a knowledge of land ownership, lease agreements, and compensation processes. However, we can provide the successful candidate with training to support their knowledge on these areas. Here at Northumbrian Water/Essex &amp; Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work. Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity. We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. Please note this role will require a DBS to be completed prior to employment NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties. About us Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we're committed to having a diverse community represented across our business. We're aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply NWG at a glance: Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come. We do this by providing reliable and affordable water and wastewater services for our customers. We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business. Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it. Our benefits We're a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our 'Tap Into' benefits include: <ul> <li>Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year's Eve. There's also the option to buy or sell holidays.</li> <li>Company pension scheme, where we'll double match your contributions up to an employer contribution of 11%.</li> <li>Free access to local attractions.</li> <li>A fantastic discount scheme, with savings on days out, shopping, travel and more.</li> <li>Award winning 'Living Well' wellbeing support, including access to a digital GP service for you and your family members.</li> <li>Support with sustainable travel - through salary sacrifice cars and a cycle to work scheme.</li> <li>Financial wellbeing support - access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.</li> <li>Support with your development - we offer a range of development opportunities, can support you through an interest free qualification loan and we'll even pay for any relevant professional body subscription.</li></ul>This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you'll be required to undergo a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date. Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked. About us NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex &amp; Suffolk Water. We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do. Our values Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision. Our values are: Results Driven We take responsibility for achieving excellent business results. Ethical We are open and honest and meet our commitments with a responsible approach to the environment and our communities. Customer Focused We aim to exceed the expectations of our internal and external customers. Innovative We continuously strive for innovative and better ways to deliver our business. One Team We work together consistently, promoting co-operation, to achieve our corporate objectives. Our gallery Previous Next Colleague benefits We're the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of. To find out more about our benefits, see our benefits booklet attached to this advert. Eyecare Discounted Medicals Employee Assistance Programme Cycle2work Buying &amp; selling annual leave Long service awards Salary sacrifice car scheme Computer Loans Award winning wellbeing site NWG savings scheme Company pension scheme Pre-retirement workshops Life assurance Christmas savings club Discounts &amp; cashback offers Qualification loan

Estates Coordinator

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team at Janson and Gurney Road. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. - replace with - Providing a customer facing service to residents, have regularly contact with them, including making daily welfare calls.</li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care </li> <li>Able to take responsibility for a scheme, the residents who live there and the service provided to them.</li> <li>Willingness to learn housing management tasks as required e.g. rent arrears, ASB, Fire safety</li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information and an understanding of safeguarding and professional boundaries.</li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples. Closing Date: 16th July 2025 Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

The Vacancy Service Manager Supported Housing and Employment Support 30 hours per week Permanent/part-time £39,364.58 pa FTE, which equates to £33,741.07 for 30 hpw Our Community Support Services work with people with housing, employment and support needs to promote independent living skills, employment and to bring about lifestyle changes and enhance their lives. Following a restructure, an exciting newly created opportunity has arisen for a Service Manager in our Community Support Services, overseeing Supported Housing Officers and Employment Advisors. What You'll Do You will work closely with partners to manage leases, management agreements and occupancy agreements, working with these organisations to ensure compliance to the agreements and regulatory requirements. You will also manage our Employment contract ensuing contractual requirements are met and outcomes achieved. Lead and manage an enthusiastic small team of staff, through effective coaching, 1-2-1's, staff meetings and reflective practice sessions. What we can offer <ul> <li>Employee discount scheme (retail, leisure, gym membership and fitness equipment)</li> <li>Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)</li> <li>Employee Assistance Programme</li> <li>Cycle to work scheme (salary sacrifice)</li> <li>One day off a year to volunteer for a charity of your choice</li> <li>30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service</li> <li>Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)</li> <li>Company sick pay</li> <li>58p per mile business mileage allowance</li> <li>Refer a friend scheme (£250)</li> <li>Contributory pension scheme, which both you and CHS contribute to</li> <li>Enhanced maternity and paternity leave</li> <li>Flexible Working Policy</li> <li>Full induction</li> <li>Comprehensive free training and development opportunities with paid time off</li> <li>Free DBS (for relevant posts)</li></ul>Free onsite/nearby parking Candidates will be required to complete online assessments as part of the recruitment process Applicants will be subject to a Basic Disclosure and Barring Service (DBS) check as part of the recruitment process. Closing Date: Midnight Sunday 20 July 2025 Interview Date: Tuesday 29 July 2025 If you need any further information, please contact Julie Chivers, Community Support Manager on 07522 230031 About Us Founded in 1927, Cambridge Housing Society (CHS) is an independent housing association with over 3,000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services. Our Purpose We are here to enable people to flourish, by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support. The Benefits Flexible working Pension contributions Cycle to work scheme Employee Assistance Programme State of the art IT equipment Volunteer days Vision &amp; Values 'CHS will be a trusted local provider of long term, affordable, secure housing. We listen to our tenants and customers and provide support where needed. We will be entrepreneurial with a social purpose, developing local partnerships and looking for new opportunities to support communities in Cambridgeshire.' Our Values are: <ul> <li>Caring</li> <li>Openness</li> <li>Trust</li></ul>Our Values are: <ul> <li>Caring</li> <li>Openness</li> <li>Trust</li></ul>The way we work - 'the CHS way' <ul> <li>Flexible</li> <li>Creative</li> <li>Respectful</li> <li>Working in partnership</li> <li>Focused on the social objective</li></ul>Benefits Employee discount scheme Holiday purchase scheme Company sick pay Comprehensive free training &amp; development Doctor Care Anywhere Contributory pension scheme Business mileage allowance Employee Assistance Programme

Service Manager Supported Housing and Employment Support

Neighbourhood Coordinator Chichester Up to £25,000 Permanent Hyde is looking to recruit a Neighbourhood Coordinator. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures. As a Neighbourhood Coordinator at Hyde you will be working within the Specialist Housing team to assist with the coordination and scheduling of site visits, including property inspections, safety checks, and resident engagement activities. Responsibilities <ul><li>Coordinate and schedule site visits for Neighbourhood and Specialist Housing functions</li><li>Work with Officers and Managers to ensure resources are allocated efficiently</li><li>Plan logical routes to reduce travel time between appointments</li><li>Maintain and update a comprehensive schedule of visits and appointments</li><li>Liaise with residents to arrange and rearrange visits</li><li>Keep accurate records of site visits, inspections, complaints, and resolutions</li></ul>Skills and Experience Required <ul><li>Previous experience in administration or scheduling</li><li>Proficient in MS Office, including Word, Excel, and PowerPoint</li><li>Excellent organisational skills and attention to detail</li><li>Ability to manage changing priorities and meet deadlines</li><li>Strong communication skills with the ability to work with a range of stakeholders</li><li>A team-oriented approach</li></ul>Benefits <ul><li>A fantastic pension</li><li>Life assurance</li><li>Great holidays</li><li>An award-winning flexible benefits package</li><li>Volunteering days</li></ul>At Hyde, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.

Neighbourhood Coordinator

Job summary The Housing Support Grant (HSG) is a project supporting clients with drug and alcohol issues who are also at risk of losing their tenancy. To be eligible, clients need to be in temporary, supported, emergency or private rented accommodation. Main duties of the job We work alongside the community teams and with external agencies to support our clients to prevent homelessness. The focus is to support in any way that the client needs to help them remain accommodated. About us WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.Our name reflects who we are - a positive place where people can progress, connect with others and get friendly, expert help in a way that's right for them.Our staff team changes lives. If you're passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we'd love to hear from you. Job description Job responsibilities All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included. The current closing date is 13th July 2025, however, please note that this role may close early should sufficient applications be received, so early application is advised. We are part of a large integrated drug and alcohol service working with some of Cornwall's most excluded and disadvantaged people. Successful candidates will also work alongside in-house services which include community, clinical, criminal justice and a residential rehabilitation facility. WithYou is all about working with our clients to find the right path for them to get back to where they want to be, and you will be joining an amazing team of people who go the extra mile to make that happen.Working within one of our services is always busy, sometimes challenging but always rewarding. We work collaboratively to provide the best support and treatment to anyone who needs it, so why don't you apply to be part of something great! You will be a resilient and committed individual who has an understanding of the problems faced by individuals finding themselves homeless or in insecure accommodation.You will also be required to work occasional Saturdays. Benefits<li>28 days annual leave, plus bank holidays </li><li>An extra day off for your birthday or a special occasion of your choice</li><li>Enhanced maternity, paternity and adoption leave</li><li>2 days paid volunteer leave per year</li><li>Auto-enrollment into We Are With You's pension scheme</li><li>Access to a Blue Light Card - giving you great savings on big high-street and online brands</li><li>Flexible working opportunities and access to a range of services and resources to support you with your wellbeing</li><li>We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period</li>DE&amp;IAs an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. Job description Job responsibilities All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included. The current closing date is 13th July 2025, however, please note that this role may close early should sufficient applications be received, so early application is advised. We are part of a large integrated drug and alcohol service working with some of Cornwall's most excluded and disadvantaged people. Successful candidates will also work alongside in-house services which include community, clinical, criminal justice and a residential rehabilitation facility. WithYou is all about working with our clients to find the right path for them to get back to where they want to be, and you will be joining an amazing team of people who go the extra mile to make that happen.Working within one of our services is always busy, sometimes challenging but always rewarding. We work collaboratively to provide the best support and treatment to anyone who needs it, so why don't you apply to be part of something great! You will be a resilient and committed individual who has an understanding of the problems faced by individuals finding themselves homeless or in insecure accommodation.You will also be required to work occasional Saturdays. Benefits<li>28 days annual leave, plus bank holidays </li><li>An extra day off for your birthday or a special occasion of your choice</li><li>Enhanced maternity, paternity and adoption leave</li><li>2 days paid volunteer leave per year</li><li>Auto-enrollment into We Are With You's pension scheme</li><li>Access to a Blue Light Card - giving you great savings on big high-street and online brands</li><li>Flexible working opportunities and access to a range of services and resources to support you with your wellbeing</li><li>We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period</li>DE&amp;IAs an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. Person Specification Qualifications Essential <ul> <li>Should you be successful in your application, you will be required to provide 3 years worth of references and where applicable, will need to undergo an enhanced DBS check.</li> <li>Full UK Driving Licence and own transport (the role will involve travelling to a variety of centres across Cornwall)</li> </ul> Experience Essential <ul> <li>Demonstrable experience working in the fields of outreach, housing/homelessness health, social care, criminal justice, domestic abuse, or another specialist setting</li> <li>Successful track record of working with substance misuse clients</li> <li>Resilient and the ability to prioritise and work under pressure</li> <li>Knowledge and understanding of health and safety, including assessing high-risk situations for service users</li> <li>Excellent verbal and written communication skills</li> <li>Be IT competent</li> <li>Knowledge and understanding of homelessness, assessment, care planning and key working</li> <li>Ability to build effective relationships with a range of internal and external stakeholders</li> <li>Ability to work effectively as a team player</li> <li>Ability to work flexible and unsocial hours as required</li> </ul>Person Specification Qualifications Essential <ul> <li>Should you be successful in your application, you will be required to provide 3 years worth of references and where applicable, will need to undergo an enhanced DBS check.</li> <li>Full UK Driving Licence and own transport (the role will involve travelling to a variety of centres across Cornwall)</li> </ul> Experience Essential <ul> <li>Demonstrable experience working in the fields of outreach, housing/homelessness health, social care, criminal justice, domestic abuse, or another specialist setting</li> <li>Successful track record of working with substance misuse clients</li> <li>Resilient and the ability to prioritise and work under pressure</li> <li>Knowledge and understanding of health and safety, including assessing high-risk situations for service users</li> <li>Excellent verbal and written communication skills</li> <li>Be IT competent</li> <li>Knowledge and understanding of homelessness, assessment, care planning and key working</li> <li>Ability to build effective relationships with a range of internal and external stakeholders</li> <li>Ability to work effectively as a team player</li> <li>Ability to work flexible and unsocial hours as required</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name We Are With You Address Liskeard Liskeard PL14 3AG Employer's website

Housing Support Worker (Ref:0029ZB)

Location: Civic Centre CarlisleSalary: £31,067 - £31,586 per annum Hours: 37 hours per week Contract: Temporary for 12 Months About this opportunity Cumberland Council is looking for a compassionate and proactive Homelessness Prevention and Rough Sleeping Coordinator to join our Housing Services team. In this vital role, you'll work across agencies to support individuals at risk of homelessness or rough sleeping-particularly those leaving institutions such as hospitals, prisons, or care. You'll coordinate personalised interventions, manage complex cases, and help shape strategies that aim to end rough sleeping across the region. We're looking for someone with experience in housing or homelessness services, strong partnership working skills, and a solid understanding of safeguarding and relevant legislation. In return, you'll be part of a supportive, forward-thinking council committed to inclusion, wellbeing, and making a lasting impact in people's lives. Flexible working, professional development, and the chance to be part of a nationally recognised initiative await. This role is available on a permanent basis Who we're looking for We're looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities. We're also about potential over perfection and we can help you grow in the role and thrive in your career. Be sure to take a look at the post specification (below) for the essential criteria for this role. Contact For more information about the role or to arrange an informal chat prior to your application, please contact Tammie Rhodes by email at <a href="mailto:Tammie.Rhodes@carlisle.gov.uk" target="_blank">Tammie.Rhodes@carlisle.gov.uk</a> DBS ChecksThis role requires a DBS check. The level of check for this role is - Enhanced DBS Check. Guaranteed Interviews We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role. <ul> <li>Those who consider themselves disabled as defined by the Equality Act 2010</li> <li>Those in care or who have left care and are aged 24 and under</li> <li>Armed forces veterans whose last long term substantive employer was the armed forces</li> </ul>If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more . Diversity, Inclusion &amp; AdjustmentsWe're dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That's why we're a proud Disability Confident Employer and also an Age Friendly Employer - to provide opportunities for everyone to thrive. If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing <a href="mailto:Resourcing@Cumberland.gov.uk" target="_blank">Resourcing@Cumberland.gov.uk</a> . While adjustments aren't always guaranteed, we'll always listen and we'll try our best to accommodate your needs. Application and Interview information <ul> <li>Closing date: 22 nd July 2025</li> <li>Interview date: TBC</li> </ul>Please note this role may close early subject to demand. If you're interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed. Please read the supporting information: <ul> <li> Post Specification </li> </ul>Please also refer to our Careers site to find out more: <ul> <li> Our Staff Benefits </li> <li> Candidate Support </li> <li> About Cumberland Council </li> </ul>

Homelessness Prevention and Rough Sleeping Coordinator - CMB1880e

Role Profile What's the role? You will: <ul><li>Manage a caseload of welfare calls/support calls/visits to those customers receiving a bronze/silver/gold level of service. Ensure customers are provided services &amp; offered support that enables them to maintain independent lives within their own homes in a sheltered environment.</li><li>Carry out an in-depth needs assessment and complete annual reviews with all customers to ensure support levels are appropriate to meet their needs.</li><li>To participate in the selection and verification process for new customers entering the service, ensuring appropriate, hands-on, pre-tenancy work is undertaken to complete an assessment of relevant needs and ensure maximisation of the service.</li><li>Work collaboratively with all other teams within Homes in Sedgemoor to provide a holistic approach.</li><li>Work closely across teams to support our customers to increase their independence, health &amp; wellbeing.</li><li>Work to deliver a range of activities specified in the initial support assessment. Which can include, but is not limited to, supporting tenants with; hobbies, befriending services, accessing cultural activities, paid work and volunteering, training and educational activities, shopping, and gardening.</li><li>Actively encourage individuals to achieve their goals, provide emotional support to them by actively listening to how they feel and promote a positive outcome-based approach.</li><li>Deliver a range of proactive services that respond to the needs and aspirations of customers. Services include intensive housing support, sheltered housing management and low-level housing management issues.</li><li>Provide individuals with advice and support on how to maintain their personal safety and security, raise awareness about potential forms of abuse and how to balance risk with an active and meaningful life within current safeguarding, health &amp; safety and risk assessment requirements.</li><li>Understand what matters to residents by having the right conversation &amp; identifying the right problem to solve.</li><li>Build and maintain positive links with voluntary and neighbourhood groups to promote social inclusion, tackle loneliness and increase customer involvement.</li><li>Access appropriate funding and work in partnership with others, to support the delivery of a variety of activities &amp; social events.</li><li>Ensure we have accurate and up-to-date customer information on our systems.</li></ul>What do I need to be successful? <ul><li>A current driving licence</li><li>A desire to support vulnerable people</li><li>Well-developed IT, communication, and interpersonal skills. </li><li>The ability to work professionally and collaboratively with other teams across the organisation to achieve great outcomes for our customers.</li><li>A high degree of problem-solving skills.</li><li>The ability to apply your skills to motivate, support, influence and organise work to deliver high quality services.</li><li>Represent the service and the wider organisation.</li><li>Support the team and customers to facilitate staff rotation as necessary.</li><li>The ability to network and develop strong partnership working across the geographical area in which the service is delivered.</li><li>The ability to research and access funding opportunities</li></ul>How will I evidence my success? I will ... <ul><li>Display and demonstrate behaviours that reflect our corporate values and put customers first.</li><li>Contribute and be proactive at 121s, team meetings and performance &amp; development reviews.</li><li>Successfully meet agreed key performance indicators</li><li>Maximise funding opportunities.</li><li>Develop positive and productive working relationships both internally and externally with relevant colleagues and other stakeholders and partners.</li><li>Identify and support the management of risk and health and safety associated with my service area.</li><li>Ensure that our policies and procedures are implemented consistently and ensure performance information is accurately recorded.</li></ul>

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