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HRUC (Harrow, Richmond and Uxbridge Colleges) is a successful merged college group, based across 5 vibrant campuses. We offer high quality courses, apprenticeships and programmes for young people, enabling them to Be Extraordinary . We are excited to launch our new unified People and Organisational Development team in January 2025, which will enable us to renew and continue our journey to be an Employer of Choice. We are focused on enhancing our employees' experience, maintaining our compliance commitments, and enabling the goals of HRUC. If you want to join us and be part of our next chapter, we would welcome an application from you. In this newly created role, you would support the Learning and Development Manager in the delivery of initiatives aimed at fostering a culture of continuous learning and improvement. This will include designing, implementing, and evaluating training programs that align with the College's strategic goals, promoting skill development, and supporting professional growth across departments. Key responsibilities include:<ul><li>Supporting the design, delivery, and evaluation of training programmes, ensuring they meet the diverse learning needs of employees</li><li>Working with department heads to identify skill gaps and develop targeted learning solutions</li><li>Developing e-learning materials, instructional resources, and facilitating workshops / sessions </li><li>Co-ordinating the annual calendar of training events and initiatives for staff</li><li>Maintaining accurate records on the Learning Management System (LMS), tracking participation, progress, and completion rates</li></ul>We are seeking to appoint a talented and motivated individual who can demonstrate the following:<ul><li>Minimum of 2 years' experience in a learning and development or training role</li><li>Experience in creating and delivering e-learning content</li><li>Strong administrative and organisational skills, with the ability to manage multiple projects</li><li>Experience of designing, delivering, and evaluating training programmes</li></ul> The closing date for this post may be brought forward if we receive a sufficient field of applications prior to closing date. Equal Opportunities HRUC is an equal opportunities employer. We encourage applications from all people, irrespective of disability, race, gender, age, sexual orientation, transsexual or gender reassignment, marital or civil partnership, religion/faith or pregnancy and maternity leave. Disclosure and Barring Service checks HRUC (Harrow, Richmond &amp; Uxbridge Colleges) is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and we expect all staff to share this commitment. To ensure that we meet our safeguarding commitments we will carry out all necessary pre-employment checks, including undertaking an Enhanced Disclosure and Barring check for all successful candidates. Where references are taken up by the College, it is our policy not to disclose references to candidates.

Learning and Development Officer

About The Role We are looking for a Housing Standards officer to join our busy Residential Environmental Health Team to improve the homes of people living in the private rented sector. Islington is a vibrant, diverse and dynamic borough and you will play a key role in helping to create a more equal Islington through our HMO and Selective Property Licencing Schemes. You will be responsible for managing your own workload within the service, providing advice to tenants and landlords, visiting private rented accommodation and taking appropriate action. The work will involve some working outside of normal office hours. Islington offers excellent training and development opportunities, zone 1&amp;2 travel card, generous holidays and flexible working hours. If you would like an informal discussion about this opportunity, please contact Nick Stabeler, Group Manager- Private Sector Housing by email on [email protected] or 0207 527 3205 Working for the team, service and our organisation Islington is a place rich with diversity and culture. As a council our sense of purpose couldn't be clearer: we serve. It's in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future. We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive. To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out 'CARE', which is what we think public service is all about. Our offer to you We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Our staff benefits include: <ul> <li>Up to 31 days leave per year, increasing to 36 days after five years of local government service</li> <li>A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week</li> <li>Learning and development opportunities to maximise your potential</li> <li>Competitive pay and a commitment to paying all staff the London Living Wage at minimum</li> <li>Excellent local government pension scheme</li> <li>Cycle to Work scheme and discounted gym memberships</li> <li>Local discounts from restaurants, shops, health and beauty therapists, and more!</li></ul>Recruitment information It is the policy of Islington Council that no user of service, present or future employee or job applicant receives less favourable treatment on the grounds of their sex, perceived or actual sexual orientation, marital status, race, religion or belief, age, creed, colour, nationality, national origin, ethnic origin, or disability, or on the grounds of their association with someone in one of these groups; nor is disadvantaged by any conditions or requirements which cannot be shown to be justified. We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against racial discrimination. Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. The post is subject to a basic DBS check qualifications check and 3/5 years referencing. Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

Housing Standards Officer

THE ROLE Join the 24-7 Prayer team! We're looking to recruit a skilled and strategic Trusts and Foundations Manager who is passionate about weaving stories and stats together in a way that inspires funders to support 24-7 Prayer. You'll be someone who loves building genuine relationships with funders, can seek out new opportunities, manage numerous existing relationships to a high standard, and write compelling applications. In this role, you'll bring experience in Trusts and Foundations fundraising. You'll have effective and excellent written and verbal communication skills with a knack for making funders feel truly connected to our movement. We are a relational movement and seek someone who both values and demonstrates authentic connection with people. Alongside this, you will have a personal passion for prayer, mission and justice. This role would suit someone with previous experience of working with grant makers, and we'd also be open to hearing from people with transferable skills. This role can be either based in our Woking office or a hybrid role. If hybrid, there is a requirement to attend mandatory in-person meetings at either our Woking office or Waverley Abbey House (averaging once a month). This role will also require occasional travel both nationally and internationally. If you would like to apply for the role, please click on 'Apply Now' to complete the application form. When prompted in the application process, please upload*: <ol><li>Your CV </li><li>A 1-page covering letter explaining why you are suitable for the role and why you would like to work at 24-7 Prayer. </li></ol> *If you do not upload both pieces of documentation your application will not be taken further. Please note: all applicants must have an existing legal status to work and reside in the UK. Closing date for applications: Sunday 5 January 2025 Interview date: Wednesday 15 January 2025 (in person in Woking) Please note that this role holds an occupational requirement for the post holder to be a practising Christian with a living relationship with God, living in accordance to biblical principles. This is in accordance with Schedule 9 of the Equality Act 2010. About the organisation: 24-7 Prayer began as one simple prayer meeting in 1999, and is now an international, interdenominational movement, reviving the church and rewiring the culture through non-stop night and day prayer. From apps and courses to prayer rooms and blogs; we exist to help people pray.

Trusts and Foundations Manager

Community Manager Location: A stunning Purpose-Built Student Accommodation (PBSA) site Reports to: General Manager Are you ready to be part of something extraordinary? At Fusion, we create innovative spaces where students thrive, communities connect, and unforgettable experiences come to life. We're searching for a driven and dynamic Community Manager to help shape an exceptional living environment for our residents. About the Role As an Assistant Accommodation Manager, you'll work closely with the General Manager to oversee daily operations, build a vibrant community, and lead an enthusiastic team. This is more than just a job-it's an opportunity to make a real difference in the lives of our residents by delivering unforgettable experiences and managing a high-performing property. What You'll Do Create a Standout Resident Experience <ul> <li>Build an engaging, inclusive, and safe environment where students feel supported and inspired.</li> <li>Plan and deliver exceptional events and activities that delight and connect our residents.</li> <li>Foster meaningful relationships with universities, colleges, and local organizations to elevate our offering and reputation.</li></ul>Operational Excellence <ul> <li>Assist with all aspects of property management, from safety compliance to recruitment and onboarding.</li> <li>Drive performance by collaborating with the General Manager to meet and exceed KPIs, occupancy targets, and revenue goals.</li> <li>Support property mobilisation, ensuring smooth check-ins and an exceptional start for both residents and team members.</li></ul>Lead a High-Performing Team <ul> <li>Motivate and mentor your team to achieve their best, championing a positive workplace culture.</li> <li>Conduct one-to-ones, appraisals, and development plans to help team members thrive.</li></ul>What We're Looking For <ul> <li>Customer-focused: You're passionate about creating extraordinary resident experiences.</li> <li>Creative and resourceful: You're brimming with fresh ideas for events and wellbeing programs.</li> <li>A natural leader: You inspire your team and lead by example.</li> <li>Target-driven: You're motivated to achieve KPIs and income goals.</li> <li>Organized: Excellent at time management, prioritizing tasks, and maintaining high standards.</li></ul>Why Join Us? <ul> <li>Work in a cutting-edge PBSA site that's as inspiring as the community you'll help build.</li> <li>Be part of a company committed to thoughtful, innovative living spaces.</li> <li>Thrive in a role where no two days are the same and your creativity is celebrated.</li></ul>Flexible working hours are required, including occasional weekends and evenings during student intake periods. Take the next step in your career and help us create a community that residents will remember for a lifetime. Apply now and make an impact

Community Manager

The Vacancy Full Time - Shift patterns including weekends and bank holidays No car parking in site. Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and move towards independence? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you. You will be working as part of a team to provide support to our homeless clients. You will love helping others and enjoy supporting individuals to achieve their goals and to become more independent. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations. MAIN RESPONSIBILITIES <ul> <li>You will have your own caseload of clients to manage and will work with them on a one to one basis. You will identify their needs by listening to them and put together a client needs assessment and manage risks.</li> <li>Carrying out housing management duties such as collecting service charges at various locations</li> <li>Covering Health and Safety duties at various locations</li> <li>Support to move clients on from accommodation services to suitable accommodation options</li> <li>You will mediate and or negotiate with existing housing providers to help prevent homelessness</li> <li>You will help and support individuals by providing advice on housing, welfare benefits, rent deposits and household goods via a variety of schemes.</li> <li>You will help clients with the practicalities of moving to new accommodation, such as contacting energy suppliers</li> <li>You will encourage individuals to develop practical skills such as budgeting, shopping, cooking, housework, laundry, personal health and hygiene</li> <li>Carrying out drop in sessions at designated locations.</li> <li>Liaise with colleges, training agencies, employers to help clients to gain access to education, find work or maintain their benefit entitlement</li> <li>Advise client on appropriate agencies to contact i.e. debt and housing issues</li> <li>Travel and cover services across a geographical patch as and when required</li> <li>Any other reasonable duties required in the interest of the organisation</li></ul>KNOWLEDGE, SKILLS, EXPERIENCE &amp; ESSENTIAL QUALIFICATIONS/TRAINING ESSENTIAL CRITERIA FOR ROLE (Minimum requirements on appointment to this job) Previous experience in this sector is not essential but you will be able to demonstrate a real passion for wanting to work with vulnerable people in the homeless sector. Our values will be aligned to your own ethics and ideals and you will be committed to changing the life of others for the better. <ul> <li>Clear verbal and written English</li> <li>Good IT and keyboard skills</li> <li>Polite, assertive manner, ability to self -motivate</li> <li>Passion for working in a client/customer facing role</li> <li>Knowledge of the benefits system and tenancy legislation</li> <li>Have an interest and genuine concern for homelessness and related issues</li> <li>Knowledge of voluntary and statutory agencies</li> <li>Flexible approach to what is required from the role</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth and Southampton. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Benefits Annual appraisals Child care vouchers Pension with life cover Extra mile awards Employee assistance programme Shopping vouchers Our Gallery Previous Next

Homeless Support Worker

Company Description Title: Community Manager Location: Finsbury Square, London Salary:£35,000 Benefits: <ul><li>28 Days holiday including bank holidays</li><li>Plus your birthday off</li><li>3 volunteering days</li><li>3 days grandparent leave</li><li>24 weeks enhanced maternity leave</li><li>Secondary carer leave</li><li>Wedding/commitment day leave</li><li>Free meals on shift</li><li>Bespoke training and development opportunities</li><li>Apprenticeships opportunities for all experience levels</li><li>Pension and life insurance</li><li>Discounts available on our HAPI app; high street shops, holidays &amp; cinema</li><li>Wellbeing hub</li><li>Access to employee assistance programme</li><li>Cycle to work scheme</li></ul>Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you organise and manage events to build relationships, promote collaboration and encourage interactions amongst community members. Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Community Manager who Implements strategies to keep the community engaged and to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a Community Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you! Job Description <ul><li>Inspire, collaborate and support to deliver consistently exceptional standards</li><li>Build positive, credible and collaborative relationships &amp; communication methods with clients and other key stakeholders in the business</li><li>Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance</li><li>implements strategies to keep the community engaged, strengthen their loyalty and enhance their user experience with the brand.</li><li>Manage and respond to community comments and feedback, create engaging content and analyse community interactions to better understand their behaviour and preferences</li><li>organise and manage relevant events, fostering an environment of trust and mutual support</li></ul>Qualifications <ul><li>Previous experience commensurate with role</li><li>Have a contagious passion for food and customer service</li><li>Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance </li><li>Excellent delegation and influencing skills</li><li>Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure</li><li>Meticulous organisational abilities; high attention to detail</li><li>Concise and effective verbal and written communication</li><li>Ability to adapt to challenges and opportunities with a solution-oriented perspective</li><li>Excellent strategic thinking and critical reasoning skills</li><li>Works according to the BaxterStorey core values</li></ul>Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&amp;I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'. Join us and bring your unique perspective to our team. Videos To Watch <a href="https://youtu.be/kSOvrmDYed0" target="_blank">https://youtu.be/kSOvrmDYed0</a>

We are looking for an experienced House Manager that will play a vital role in overseeing guest services, ensuring a seamless and memorable experience for our guests, while maintaining a safe and secure environment for both guests and staff. The ideal candidate will have a passion for luxury hospitality, excellent leadership skills, and the ability to manage all aspects of the house with a keen eye for detail. About The Stafford London Situated just off Piccadilly, in the heart of historic St James's, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence. The Stafford London is ideal for West End theaters, dining, and shopping at Bond Street, Jermyn Street and Regent Street. Green Park underground &amp; Victoria Station are within walking distance. Surrounded by art galleries and museums, the property is next to the royal palaces and parks. Our Benefits includes: • Annual salary package of £40,000 (this amount is inclusive of service charge) • Referral Scheme: £1000 for referring a Chef, £500 for permanent position(terms and conditions applies) • 28 days holiday with increase after 1st year of service, capped at 33 days • Private Healthcare &amp; Life Insurance • A choice of rewards and lifestyle benefits • Access to Wagestream • Training and development opportunities • Interest free season ticket loan • 50% Food and Beverage discount in our venues • Opportunity to be part of a growing team who has potential to achieve great things About the role, what will I be doing? <ul> <li>Act as an ambassador for the property, delivering world-class service to our guests while ensuring adherence to Health &amp; Safety standards and best practices.</li> <li>Oversee all guest services operations, from pre-arrival to post-departure, ensuring an impeccable guest experience.</li> <li>Be a visible presence during peak business times, interact with guests, address their needs, and promptly resolve any issues.</li> <li>Manage and monitor personalised guest service standards, ensuring all guests feel recognised and valued, particularly regular and VIP guests.</li> <li>Take ownership of the smooth operation of all departments, ensuring each shift runs seamlessly.</li> <li>Ensure compliance with all health and safety regulations, including fire marshal duties and emergency procedures.</li> <li>Develop and implement plans to increase guest satisfaction, operational efficiency, and revenue, focusing on occupancy and upselling opportunities.</li> <li>Prepare and submit statistical performance and forecast analysis reports as required.</li> <li>Cover night shifts when required to ensure continuous high standards of service</li> </ul>Who are we looking for? <ul> <li>Proven experience in a similar role within a luxury or boutique hotel setting.</li> <li>Exceptional communication skills and attention to detail.</li> <li>Excellent problem-solving and decision-making abilities, particularly in high-pressure situations.</li> <li>Knowledge of hotel management systems, such as Opera.</li> <li>Ability to work collaboratively across departments to foster a cohesive team environment.</li> <li>Flexibility to be available outside of regular hours as needed.</li> <li>First Aider &amp; experience of crisis management. </li><li>Passion for delivering exceptional guest experiences and driving customer excellence.</li><li>Enthusiasm, confidence, and adaptability in a fast-paced, luxury hospitality environment.</li><li>Organisational skills, with a flexible attitude to handle a variety of tasks.</li><li>Discretion and the ability to maintain confidentiality.</li><li>Commitment to the health, safety, and welfare of all employees and guests.</li> </ul>If that sounds like something you would enjoy doing and you are excited about our restaurant and the team than we would love to get to know you! Please apply now, we are looking forward to receiving your application. The successful candidate must already have eligibility to work in the UK.

House Manager

<h3>Vacancy Description</h3>£25.00 Per Hour • Temporary • 18 hours agoWe are currently recruiting for a fantastic opportunity as my clients Neighbourhood Housing Lead on a temporary basis initially (2 months minimum). The patch location for this role will be Hammersmith &amp; Fulham and Kensington &amp; Chelsea – paying the temp equivalent to £34,904 per annum (FTE plus Essential Car User Allowance if criteria met) and agile working (reporting to office 2 times a week based in Stratford, otherwise out on patch or work from home).Please note that for this role you must hold a full UK driving licence and have access to a vehicle.For the full job description and company details please apply today!Essential Experience:* Housing sector experience and knowledge on all aspects of tenancy management – tenancy/leasehold management, tenancy fraud and anti-social behaviour including but not limited to dealing with domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding. * Property management – facilities management, communal inspections and service charges including relevant Housing and Immigration Law and Welfare Reform. * FRA experience * Experience of working with tenants and/or leaseholders * Risk Management. * Compliance in terms of tenancy management and property management. * Exceptional customer service. * Ability to quickly simplify and disseminate complex information. * Operational knowledge of the regulatory environment for housing associations. * Awareness of budget management and value for money. * A willingness to learn and achieve the IRPM qualification and any other learning deemed appropriate to the role.Desirable Experience:* IRPM qualification. * Housing qualification. * Extensive property management experience.

Neighbourhood Housing Lead

Location: London (3 days a week in-office) About Gendo Gendo is a revolutionary, browser-based AI platform designed to empower architects and designers to generate accurate, high-quality visual representations of their designs in seconds, not days - a huge improvement on existing workflows. Within 18 months of founding we built an alpha product, beta product and, in summer of this year, launched our early-access product publicly. Today this product has thousands of users across many organisations, generating tens of thousands of images. We pride ourselves on being a lean, focussed and efficient team formed of highly talented individuals. This, and our product driven mantra, led to us securing both substantial pre-seed-stage and seed-stage funding from renowned investors within the space, enabling us to expand our team and deliver on our ambitious vision. What we value At Gendo, design is at the core of our mission- both in the design of our products and also through its power to elevate creative expression, pushing the boundaries of architectural possibilities. Driven by the power of collaboration, we have refined our technology in partnership with renowned firms such as Zaha Hadid Architects, Benoy, KPF, and David Chipperfield Architects, and of course within the Gendo team itself. We take an exploratory approach to work, continuously innovating and seeking new ways to enhance the design process for our users. Our ambition is big, we're building a passionate, dedicated, world class team to transform the future of architecture and design, making cutting-edge tools accessible and enabling users to bring their boldest ideas to life with speed and precision. Role Overview We are seeking an enthusiastic and proactive Community Manager to help us build and nurture our growing community of architects, designers, and industry professionals. If you are passionate about connecting people, fostering relationships, and creating engaging experiences, we would love to hear from you. Together with the rest of the marketing team your primary objective would be driving user acquisition and engagement, led by our Growth Marketing Manager and CEO. This would be achieved through management of our support system and the Gendo community forums, as well as through organising digital and IRL events. Key Responsibilities <ul><li>Community Engagement: Actively engage with the Gendo community across various platforms, primarily our forums, but also social media, and our support system. Responding to questions, providing support, and facilitating meaningful discussions.</li><li>Event Coordination: Plan, organise, and host online and in-person events such as webinars, workshops, and community meet-ups to promote Gendo and foster connections within the architecture and design community.</li><li>Content Collaboration: Work closely with the Content and Social Media Manager to generate user-driven content such as interviews, case studies, webinars, user stories, and community highlights.</li><li>Feedback &amp; Advocacy: Act as the voice of the community, gathering feedback and insights to inform product development and improvements. Advocate for community needs and collaborate with internal teams to address them.</li><li>Community Growth: Develop and implement strategies to grow and strengthen the Gendo community. This includes identifying and engaging with key influencers, potential partners, and other relevant stakeholders.</li><li>Monitoring &amp; Reporting: Track community engagement metrics, analyze trends, and report on community health and sentiment. Use data to inform and adjust community management strategies.</li></ul>Requirements <ul><li>Proven experience in community management, preferably both for a PLG product and within the architecture, design, or technology sectors.</li><li>Strong interpersonal and communication skills with the ability to build rapport and foster relationships.</li><li>Experience organising and hosting events, both online and in-person.</li><li>Familiarity with social media platforms, community forums, and content creation.</li><li>Ability to manage multiple projects and tasks in a fast-paced environment.</li><li>Passion for technology and design, evidenced in a professional or personal capacity</li></ul>It would be a bonus for you to have: <ul><li>Experience utilising GenAI platforms such as Midjourney, ChatGPT, Stable Diffusion etc.</li><li>(Extra bonus!) Experience or familiarity with CAD or 3D modelling software (e.g. Blender, 3DS Max)</li><li>Image or video production experience with the Adobe suite</li></ul>Why Join Gendo? <ul><li>Be a key player in driving the growth of a groundbreaking AI platform that is reshaping the architecture and design industry.</li><li>Collaborate with leading architects and designers from top firms like Zaha Hadid Architects and David Chipperfield Architects.</li><li>Hybrid work environment with the flexibility to be based in either our Bristol or London office, allowing you to balance work and life effectively.</li><li>Work in a dynamic, fast-paced environment where your ideas and initiatives are valued.</li><li>Competitive compensation package, including performance-based incentives and equity options.</li></ul>What We Offer This is a full time position, during which you'll spend 3 days a week in either our London or Bristol office, and 2 days a week working remotely from home (in the UK). <ul><li>Stock options; we firmly believe that you should share our future successes with ownership in the company.</li><li>25 days holiday, plus a day off during your birthday week.</li><li>Private medical, dental and vision insurance.</li><li>Flexible well-being allowance (e.g. gym membership)</li><li>Frequent company socials and events</li></ul>Interview Process <ol><li>Application <ol><li>We'll review your application to see whether your skills and experience align with our needs</li></ol></li><li>Introduction Call - 45 minute video call <ol><li>Our goal is to understand your motivations to join Gendo, learn why you'd be a great fit as well as answer any questions about us.</li></ol></li><li>Take Home Task &amp; Interview - 60/90 minute in person interview <ol><li>We'll share some tasks to understand how you'd approach the role and related scenarios</li><li>Then there will be an interview to unpack that exercise along with questions around your previous experience and background, leaving time for any questions from you.</li></ol></li><li>Founder Interview - 45 minute video call <ol><li>This is a final chat to meet both founders and understand team fit better.</li></ol></li><li>Offer</li></ol>

Tenancy Co-Ordinator Our Tenancy department is made up of passionate, highly professional and well-trained individuals. Our Tenancy Co-Ordinators play a pivotal role in ensuring that our clients receive the customer service they deserve throughout their time with us. Our dedicated team have full responsibility of overseeing daily operations within the assigned portfolio. We are looking for someone with excellent communication skills, the ability to build long lasting relationships, a flare for organisation and a passion for property to become our next Tenancy Co-Ordinator. The role: As part of the Tenancy Team you will be responsible for overseeing the tenancies that are not on a full management service, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include but not limited to: <ul> <li>Responsible for overseeing a shared portfolio with the team</li> <li>Confirming landlord and tenant's wishes regarding the return of security deposits</li> <li>Ensuring the portfolio is compliant by liaising with landlords and tenants regarding gas and electrical inspections</li> <li>Having a competent understanding of lettings legislations to help and support where necessary</li> <li>Handling queries from landlords and tenants on a daily basis.</li> <li>Maintaining communication with Landlords and tenants through the duration of the tenancy</li> <li>Authorising contractors invoices</li> <li>Negotiating the renewal of tenancies within the portfolio and ensuring the necessary compliance and documentation is in place</li> <li>Confirming the termination of tenancies and ensuring that tenancies are closed down effectively</li> </ul>We're not just looking for good customer service; we are looking for Tenancy Co-ordinators who can adapt to the varying needs of our tenants and landlords and go that extra mile! Why join us? When you join the John D Wood &amp; Co. we will train, develop and support you to become the best you can possibly be. We offer new starter induction programs, which provide a mixture of classroom, on the job and online training. In addition to this, we offer each role level the opportunity to work towards gaining a professional, recognised qualification should you wish to do so. We also have a whole host of additional optional development courses available to our teams, as well as: <ul> <li>Generous holiday allowance starting at 23 days increasing to 30 (length of service depending)</li> <li>The opportunity to work for one of Englands' oldest estate agencies known for delivering excellent customer service.</li> <li>Team recognition and awards</li> <li>Our very popular internal social committee connecting colleagues through sport and other social fun events.</li> <li>You will also be entitled to our award winning `Perks at Work` discount scheme offering staff along with their family &amp; friends excellent discounted property services</li> </ul>

Tenancy Coordinator

Learning and Development Advisor Leatherhead, Surrey Why work for us? <ul> <li>Competitive salary</li> <li>A workplace pension scheme</li> <li>Hybrid working, with collaborative days in our Leatherhead office</li> <li>25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)</li> <li>Support and investment in your personal development</li> <li>24/7 access to Employee Assistance Programme and Mental Health First Aiders</li></ul>What we do Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing. We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.4 and a Silver Sustainability medal. The Role This is an exciting time of growth for us, and we are hiring a Learning and Development Advisor to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people. Reporting to the Learning and Development Team Leader, you'll develop and deliver programmes for teams across the business including inductions and departmental, product and systems training. You will also: - Identify, design and deliver training programmes and e-learning that meet current and future needs of the individual and business, carrying out post training evaluation. - Deliver effective induction and departmental training to all new starters as well as delivering the leadership programme - Gather data and translate it into actionable insight - Action enquiries and administrative tasks relating to the learning management system, handling any queries via email and telephone - Develop effective relationships with stakeholders across the business, ensuring that all colleagues have the right skills, knowledge and understanding to meet business needs. Who we are looking for If you're an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience. To be successful as our Learning and Development Advisor you should have the ability to communicate clearly and effectively, adapting your communication to suit the audience. You have; - The ability to create engaging content across multiple media platforms - High levels of attention to detail - A natural and engaging communication style - Effective time management and prioritisation skills - It would be ideal if you have a CIPD Level 3 in Learning and Development or equivalent and experience in designing E-Learning material. We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to <a href="mailto:recruitment@pcl.co.uk" target="_blank">recruitment@pcl.co.uk</a> If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time. To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage. Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share. By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: <a href="https://www.premiumcredit.com/Recruitment-privacy-notice" target="_blank">https://www.premiumcredit.com/Recruitment-privacy-notice</a> All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure &amp; Barring Service (DBS) check prior to appointment. So, if role appeals to you and you're looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you're in a job share just apply as a pair. We look forward to hearing from you. Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

Learning and Development Advisor

Housing Officer Role: Neighbourhood Services Manager (Internal Job Title) Hours: 35 hours per week Salary: £31,977 to £39,971 per annum (salary offered anywhere between this scale, dependent upon your experience) plus London Allowance of £2,672 and Essential Car User Allowance of £2,272 Contract: Permanent Location: London South East (Bexley, Bromley and Greenwich) - contractual base Pollards Hill, Mitcham We're on the lookout for an experienced Housing Professional to join our friendly Neighbourhoods team in London covering patches across Bexley, Bromley and Greenwich. As a Neighbourhood Services Manager, you will have your own portfolio of properties in your patch across the wider London areas, managing the tenancies, leases and communities within a multi-tenure portfolio. Acting as an ambassador for Moat, you will deliver a high-quality housing management service to our residents. You will be key to building trust, improving resident satisfaction and ensuring that our estates are safe and maintained to a high standard. Your experience of working with managing agents will ensure our contracts are utilised to their maximum potential, making positive improvements to the communities we serve. You will report to the Neighbourhood Operations Manager, and have other Neighbourhood Services Manager's on your team, enabling you to support each other and share knowledge/experiences. Who are we? Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. We have released our new corporate strategy, so it's an exciting time to join Moat! This involves being bold and ambitious, investing in new and existing homes, putting safety and quality first. We also deliver for and with our customers through our new Customer Engagement strategy, which will help us to deliver the requirements of the Social Housing White Paper. We are also proud to announce, we have recently been awarded an accreditation from 'The Sunday Times Best Places to Work 2024', based on our employee feedback. Your key tasks will include: <ul><li>Carrying out regular estate inspections and regular monitoring of neighbourhood service contracts with customers, including cleaning and gardening. Implement corrective actions and devise (and agree) plans for improvement to service provision where necessary.</li><li>Handling leasehold and tenancy related enquiries in accordance with our contractual requirements and service standards</li><li>Ensuring that managing agents comply with their contractual obligations, monitor the quality of works undertaken and seek to ensure value for money.</li><li>Ensuring an effective response to ASB and other tenancy breaches in line with our P&amp;Ps, taking appropriate speedy enforcement action as necessary including court attendance</li><li>Signing-up new tenants and shared owners ensuring void turnaround times are minimised. Ensure new customers understand both their own responsibilities and Moat's requirements under their tenancy arrangements.</li><li>Fulfilling our safeguarding obligations in accordance with the Care Act 2014, ensuring that vulnerable residents are signposted to key agencies. Provide appropriate support in our capacity as landlord.</li><li>Responding to service-related complaints and queries from customers.</li></ul>You'll have: <ul><li>Excellent verbal and written communication skills.</li><li>Problem solving skills and an ability to work under pressure and to tight deadlines.</li><li>An Ability to manage a complex caseload including ASB cases.</li><li>An Ability to build productive relationships with key stakeholders and ability to engage with a diverse customer base.</li><li>Demonstratable passion and 'can do' attitude and a commitment to achieving the very best outcomes for our residents.</li><li>A Full UK Driving Licence and a vehicle to be used for work purposes.</li><li>A willingness to work towards a Level 4 Housing Qualification</li><li>Demonstrable understanding of leases and tenancy agreements.</li><li>A sound awareness of Landlord, Leasehold and Tenant legislation and procedure.</li><li>An awareness of occasions that require liaison with Social Services (e.g child protection, domestic violence)</li></ul>In return, you'll receive: <ul><li>A range of benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)</li></ul>Want to find out more? View our full job description here: <a href="https://shorturl.at/qB5HO" target="_blank">https://shorturl.at/qB5HO</a> Interested in applying? We want to hear from you! If interested, please apply by 11pm on Monday 6 January 2025 Interviews will take place in-person at our Dartford office, on 15 or 17 January 2025. We reserve the right to close this vacancy at any time prior to the closing date. Please note we will no longer be accepting CV's as part of the recruitment process. All candidates must now complete an application form on our career's website. Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you. If you require any additional adjustments to the recruitment process, please email <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>

Housing Officer

About you You are a strong &amp; proactive communications expert, who enjoys understanding people's challenges, and takes great satisfaction in helping tackle them. Your experience with community engagement enables you to create compelling content, host events, and provide support that enhance both the developer and commercial customer experience. You are product-minded and will act as a bridge between the tldraw community and the product/engineering teams, ensuring continuous improvement of tldraw's features, resources, and tools based on community insights. About tldraw tldraw is a London-based startup that creates software for infinite canvas applications. Its commercial product is a software development kit (tldraw.dev) that customers use to integrate tldraw's canvas technology in other software products. Its flagship product (tldraw.com) is a popular zero-friction collaborative whiteboard. Its community is on Twitter/X, Discord, and Github. You will <ul><li>Develop and own a comprehensive communication, management, and growth strategy for the tldraw communities (using both the free and paid products)</li><li>Be the expert on how we present tldraw's products to different types of users at different stages - including release notes, updates for customers, etc.</li><li>Manage and grow tldraw's presence and increase community engagement on X, Discord, and GitHub</li><li>Organize and host virtual events such as webinars, workshops, and Q&amp;A sessions, as well as in-person events for the tldraw community</li><li>Create content that represents tldraw's products to the community, partnering with business teams to demonstrate our unique capabilities</li><li>Identify and establish partnerships with relevant organizations and influencers</li><li>Gather and analyze community feedback and insights to inform product development and roadmap, and improve the overall developer and customers experience</li><li>Actively participate in community discussions, providing personalized support as necessary to maintain high levels of developer and customer engagement</li></ul>Profile <ul><li>4+ years experience as a Community Manager, Developer Relations or similar role in the B2B developer tools/infrastructure space. Technical background is a plus</li><li>Based in London</li><li>Excellent communication skills, both written and verbal, capable of conveying complex information in a clear, approachable, and supportive manner</li><li>Strong understanding of social media management, content creation, and community platforms</li><li>Proven record of high-impact in small startups</li></ul>

The role We are looking for 3 Housing Officers to join our South Region Southern Housing Team. These are permanent roles based at our Grosvenor House office in Croydon, London, working in a hybrid way, with arrangements to be agreed with the Area Housing Manager. Our Housing Officers are required to be flexible in their ability to travel across our homes in London, this is because we work in a patchless way. However, each role is designated to a team within the following areas and you may be required to travel within those zones as well as other zones as part of your duties: 2 x Housing Officer - Bromley / Bexley and Greenwich 1 x Housing Officer - Lambeth The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. As a Housing Officer, you will be responsible for supporting tenants through their tenancy in the South London areas (South Region). Being professionally curious every day and for ensuring we know who our residents are. You will take action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support whilst being empathetic, polite, courteous, and hardworking, proactively resolving issues when you find them, in a safe and efficient manner. Responsibilities will include: <ul> <li>Providing an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks.</li> <li>Settling residents into their new homes and visit residents on a regular targeted and pro-active basis, ensuring tenancy conditions are met and properties are maintained to a good standard.</li> <li>Completing welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners.</li> <li>Working proactively with customers, managing expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion</li> <li>Carrying out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators.</li> <li>Supporting with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions.</li></ul>WHAT YOU'LL NEED: <ul> <li>Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement</li> <li>Proven experience of following processes, using initiative, and delivering excellent customer service.</li> <li>Professional curiosity to identify residents with complex support needs </li> <li>Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur</li> <li>Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. </li> <li>Ability to work effectively as part of a team, working in an agile environment. </li></ul><ul> <li>Good negotiation and influencing skills </li> <li>The post holder will be required to work remotely at times and must be able to travel efficiently and/or have a valid licence and access to a vehicle</li></ul>Please note, in your supporting statement, it is important that you address how you meet each of the above 8 criteria providing real examples. WHAT TO EXPECT: Closing Date: Sunday 5th January 2025 at 23:59 pm Shortlisting Date: Week commencing 6th January 2025 Interviews: Week commencing 27th January 2025 Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Housing Officer (London South Region)

Are you looking for flexible part time hours in a managerial role? We have a rare opportunity for an Operation's Manager to join our team in Buckinghamshire! 22.5 hours per week - £25,554 per annum - With the flexibility of Working over 3,4 or 5 days a week. Who We Are Hightown is more than just a housing association; we're a community-driven organization committed to providing essential support and care to those who need it most. With nearly 9,000 homes under our management, primarily in districts such as Dacorum, St Albans, and Watford, we're proud to employ over 1,000 staff members who share our vision of creating thriving, inclusive communities. About the Role As a Care and Supported Housing (C&amp;SH) Operations Manager, you'll play a pivotal role in our middle management team, overseeing the day-to-day operations of services in High Wycombe. Overseeing 2 supported living schemes, your responsibilities will be diverse and impactful. Your primary objective will be to ensure our services remain flexible, responsive, and aligned with the evolving needs of the people we support, ensuring the people we support have a good quality of life. Key Responsibilities Regulation: <ul><li>Ensure compliance with the Care Act 2014 and relevant regulatory frameworks.</li><li>Maintain adherence to National Standards for semi-independent provision.</li></ul>Support Services: <ul><li>Deliver high-quality, person-centred care and support services.</li><li>Champion positive risk-taking cultures and promote independence.</li><li>Facilitate effective communication with people we support and stakeholders.</li></ul>Service Development: <ul><li>Drive the development of new services and transformation initiatives.</li><li>Foster key relationships with commissioners and regulatory bodies.</li></ul>Staff Matters: <ul><li>Lead recruitment, induction, and development of staff members.</li><li>Promote a culture of learning, reflection, and continuous improvement.</li></ul>Management: <ul><li>Develop annual plans and uphold organizational policies and procedures.</li><li>Conduct audits and implement quality improvement measures.</li><li>Ensure compliance with contractual and regulatory requirements.</li></ul>Leadership: <ul><li>Excellent leadership and change management skills.</li><li>Exceptional communication and interpersonal skills.</li><li>Ability to inspire, motivate, and develop a team.</li><li>Strong problem-solving and decision-making abilities.</li><li>High level of organisational and time management skills.</li></ul>Premises: <ul><li>Oversee maintenance, health, and safety concerns.</li><li>Manage service finances and procurement processes.</li></ul>Records, Reports, and Administration: <ul><li>Maintain accurate records and produce clear reports.</li><li>Ensure compliance with organizational key performance indicators.</li></ul>Special Conditions of Service <ul><li>Flexibility in working hours, including evenings, bank holidays, and weekends if required.</li><li>Participation in an on-call rota.</li></ul>Why Hightown? At Hightown, we're committed to fostering a supportive and inclusive work environment where every team member is empowered to make a difference. When you join us, you'll become part of a dedicated team that values collaboration, innovation, and compassion. Plus, with opportunities for professional development and career advancement, your potential for growth knows no bounds. The Benefits: In return for your hard work and commitment, we offer a benefits package which includes: <ul><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li><li>£25,554 per annum for a 22.5 hour a week contract</li><li>Regular support from your line manager and colleagues</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Annual salary and cost of living review</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Ongoing professional development and support to deliver outstanding support</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li><li>Friendly and supportive team environment</li><li>Employee assistance helpline</li><li>Mileage paid for car usage</li><li>Fully paid DBS</li></ul>How to Apply If you're ready to embark on a rewarding career journey with Hightown, we want to hear from you! To apply for the Operations Manager role, please click the link or visit our website and submit your application today. Join us in our mission to empower individuals, build stronger communities, and create lasting change. Together, we can make a real difference in the lives of those we serve. The advert may be closed early should we find a suitable candidate, early applications are therefore encouraged. Apply today to be considered. Appointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities &amp; Disability Confident Employer.

Operations Manager - Care and Supported Housing - Part time

The role This is a Fixed Term Opportunity for Maternity Cover until 30th January 2026. We are looking for a Housing Officer to join our North Region Southern Housing Team. This a fixed term role based at our Fleet House office in Farringdon, Central London, working in a hybrid way, with arrangements to be agreed with the Area Housing Manager. Our Housing Officers are required to be flexible in their ability to travel across our homes in London, this is because we work in a patchless way. However, each role is designated to a team within the following areas and you may be required to travel within those zones as well as other zones as part of your duties. This role will cover Barking and Dagenham, Newham, Redbridge, Enfield, Barnet. The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. As a Housing Officer, you will be responsible for supporting tenants through their tenancy in the North, West and East London areas (North Region). Being professionally curious every day and for ensuring we know who our residents are. You will take action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support whilst being empathetic, polite, courteous, and hardworking, proactively resolving issues when you find them, in a safe and efficient manner. Responsibilities will include: <ul> <li>Providing an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks.</li> <li>Settling residents into their new homes and visit residents on a regular targeted and pro-active basis, ensuring tenancy conditions are met and properties are maintained to a good standard.</li> <li>Completing welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners.</li> <li>Working proactively with customers, managing expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion</li> <li>Carrying out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators.</li> <li>Supporting with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions.</li></ul>WHAT YOU'LL NEED: <ul> <li>Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement</li> <li>Proven experience of following processes, using initiative, and delivering excellent customer service.</li> <li>Professional curiosity to identify residents with complex support needs </li> <li>Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur</li> <li>Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. </li> <li>Ability to work effectively as part of a team, working in an agile environment. </li></ul><ul> <li>Good negotiation and influencing skills </li> <li>The post holder will be required to work remotely at times and must be able to travel efficiently and/or have a valid licence and access to a vehicle</li></ul>Please note, in your supporting statement, it is important that you address how you meet each of the above 8 criteria providing real examples. WHAT TO EXPECT: Closing Date: Sunday 5th January 2025 at 23:59 pm Shortlisting Date: Tuesday 7th and Wednesday 8th January 2025 Interviews: Week commencing 20th January 2025 Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications. About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Housing Officer (North Region)

Specialist Housing Partner (Independent Living) At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to ensure our customers receive a best-in-class experience? We're looking for a Specialist Housing Partner (Independent Living) to join our Housing Services team covering our Orchard Court and Meade Court schemes in Camberley. About the role and person: <ul><li>35 hours</li><li>Permanent</li></ul>Always motivated to achieve brilliant standards of service, our Specialist Housing Partners (Independent Living Coordinators) are a visible presence in their schemes, ensuring the effective management of tenancies and community. This involves working closely with the allocations and lettings team to onboard new customers. Moving into a new scheme is an important life experience and your role will have a positive influence on our customer journey, helping them to maintain their independence for as long as possible. You'll play a key role in encouraging resident engagement throughout their tenure in the scheme by building a sense of community. Sometimes things don't always go to plan, you'll support customers if they fall into arrears, manage anti-social behaviour and resolve customer complaints effectively, using the appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. This is a role where you can make a real difference in helping our customers live independently for as long as possible. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. To view/download the full job description please visit our website. Salary The spot salary for this post is £29,000 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. An additional £3,480 regional uplift also applied to this role. What will you get from us? In addition to a competitive salary and agile working, we also have a focus on employees' development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources. You'll also receive: <ul><li>28 days paid holiday plus bank holidays per year (pro-rata for part time) rising by 1 day per year up to a maximum of one working week.</li><li>A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.</li><li>Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion).</li><li>Employee Assistance Programme.</li><li>"Hapi" Benefits App with multiple discounts. </li><li>Cycle to work scheme.</li></ul>What skills/behaviours do you need to be a Specialist Housing Partner? <ul><li>Previous experience of delivering a quality housing management service within a specialist or generic housing context and understanding of the various workstreams relevant to the management of temporary accommodation.</li><li>You will be a consistent high performer and be passionate about delivering high quality services while taking full ownership of your schemes.</li><li>Driven to work independently and as part of a team with previous experience of cross-departmental working.</li><li>An understanding of safeguarding within a housing context.</li><li>You will have excellent communication skills able to communicate with multiple stakeholders and multiple levels.</li><li>You will be able to demonstrate your resilience and ability to deal positively with change. </li><li>Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance.</li><li>You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes we may need to work outside of usual office hours). </li><li>Must have access to your own transport for business use (and appropriate license). </li></ul>This role is subject to a successful DBS check. Location The successful candidate will be required to live within a commutable distance to our Orchard Court and Meade Court schemes in Camberley with travel to our Camberley office when required for team meetings. Your time will be split across the 2 schemes based upon customer needs. Who are Accent? At Accent, we believe that everyone should have access to an affordable, sustainable, and safe home, and our work across the country aims to do just that. We're a national organisation, but with a community focus. We were formed in 1966 and have grown in the time since, and now provide homes and services to over 40,000 customers. We understand the impact our work can have in creating better places for people to live by providing well-designed housing, which is in short supply, and building sustainable communities where people choose to live. We are proud of our Homes England Strategic Partnership, which allows us to build even more homes in areas of housing need. But we are not just about building new homes. We invest in our existing homes to make sure they offer our customers the very best in living standards by adapting to meet new ideas, environmental changes, new regulations for safety and security and modern technology to make them a home for life, in every way our customers need them to be. Caring for our customers also means caring for their environment. With our ambitious energy-efficient development plans, and our retrofitting projects which are modernising our current homes; we are putting sustainability at the fore so that we can drive value for customers now and in the future. As anchor institutions in the communities where we work, it's important we leverage partnerships and seek opportunities for customers that provide the foundations for better living. We build relationships which accelerate and advance our work to ensure customers are supported if they need it and can be happy living in their homes. Our new operating model puts our colleagues in the heart of our communities. We are committed to building strong relationships with our customers and we work alongside them to co-curate the services we deliver. We never stop evolving - we are ambitious and driven and understand that great performance is a product of an inclusive and supportive environment, where colleagues can thrive and achieve their best. With a new people strategy and corporate strategy which will sets out our commitments from 2024-2027, it's an exciting time to join Accent. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. We are excited about our future and if you are too, we'd love to hear from you. REF-218 546

Specialist Housing Partner (Independent Living)

The vacancy 37 hours per week Do you want to make a difference? An exciting opportunity has arisen in our Housing Department for someone with great people skills and in-depth housing knowledge to help lead the Supported Housing team in delivering proactive and customer focussed tenancy and neighbourhood services. What's the role? This is a new role and the post-holder will be part of our Housing Department, you will use your leadership skills to help us deliver a high-quality service, including maximising our rental and service charge income, managing ASB, improving services and delivering a generic day-to-day housing management service to customers who live in our Independent Living, Flexi-care and Supported Housing homes. The right candidate will need the ability to make decisions and deliver in a fast-paced and busy environment. You'll work effectively and proactively with colleagues to provide an excellent housing management service to our customers. In this role you will need to: <ul> <li>Ensure a high standard of customer service.</li> <li>Have an understanding of supported housing and housing for older people (including Flexi-care)</li> <li>Manage staff (both direct and indirect reporting)</li> <li>Deliver proactive, customer focussed housing management services, ensuring that they are continually improved to meet changing business requirements.</li> <li>Experience of delivering managed services</li> <li>Maximise our rent and service charge collection.</li> <li>Manage the supported housing budgets effectively.</li> <li>Deliver on our corporate targets.</li></ul>What are we looking for? You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You'll have an excellent grasp of Housing Law and a proven-track record of leading and managing successful teams. You will have a background in Housing Management or Supported Housing and knowledge of budget management and partnership working would be an advantage. Essential: <ul> <li>Significant experience of managing and developing staff</li> <li>Experience of setting and meeting challenging objectives.</li> <li>Excellent knowledge of Supported Housing and housing for older people including related legislation, policy and good practice</li> <li>Extensive experience of arrears collection and ASB.</li> <li>You will need to hold a UK driving licence with access to a suitable vehicle, with insurance cover for business use.</li> <li>You will need to maintain a satisfactory basic level DBS check.</li></ul>Desirable: <ul> <li>Knowledge of setting and managing budgets</li></ul><ul> <li>Educated to degree level or relevant experience</li> <li>Hold a CIH qualification</li></ul>What can we offer you? We know that people are our most valuable assets, so we offer a range of benefits including 28 days' annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme. How we work We are committed to embracing the most positive aspects of agile working. We take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in our communities, in our shared spaces and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role. How to apply If this sounds like your next role, click 'apply now', tell us why you've got what it takes and send us a copy of your current CV. The closing date is Friday 17th January 2025, (but please note we reserve the right to close the vacancy early if we receive a large response). Interviews will take place in the week commencing 27th January 2025. About us We are a housing association with homes across South-West Hertfordshire. We aim to make a real difference by delivering better homes and supporting our communities, because we know that good homes give people the chance to lead more fulfilling lives. We own and manage more than 6,800 homes and associated assets in South-West Hertfordshire. Our business is evolving rapidly as we find new ways to deliver great homes, improved services and much-needed new homes. We also have a one-star accreditation from Best Companies, putting us in the top 25 housing associations to work for. We have exciting plans for the future - and you could help us to achieve our goals. Find out more at <a href="http://www.wcht.org.uk/letsgo" target="_blank">www.wcht.org.uk/letsgo</a>. Benefits Access to season ticket loans Online rewards with shopping discounts Cycle to work scheme 28 days annual leave Pension scheme 2 paid volunteering days

Supported Housing Manager

Job Description Organisation: London Borough of Waltham Forest Salary: £49,083 - £52,116 (PO5) Contract Type: Full-time, Permanent Working hours per week: 36 Working style: Hybrid - Working 3-4 days on-site, 1 day work from home. Application Deadline: 17/01/2025 Proposed Interview Date(s): Week commencing 27 January 2025 Reference: 1447 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. About the role: We are currently hiring for one Disrepair Surveyors to join our thriving Housing directorate. The role is responsible for assessing and addressing disrepair maintenance issues across LBWF's portfolio and supporting the Repairs Partnering team to ensure contractors, consultants and partner agencies achieve high quality work across all repair contracts to compliance standards, specification, schedule, and cost. You will keep detailed digital records and provide reports of various aspects of work, based on frequent site visits, and ensure the asset management database is updated. The position is committed to delivering a resident-focused approach when dealing with disrepair cases. Close collaboration and support will be essential in coordinating with the Building Safety Operations and Building Safety Compliance teams to ensure our homes are safe and regulatorily compliant. &gt;&gt; Click here to download the Role Profile &lt;&lt; Key Responsibilities: <ul> <li>Where required, design and specify works, obtain estimates, oversee delivery, monitor expenditure, and complete sign off.</li> <li>High level of resident engagement to understand and document their concerns regarding their home.</li> <li>To collaborate with housing and legal teams in addressing potential disputes related to disrepair claims. </li> <li>To undertake inspections and audits of partnering contractors particularly in relation to disrepair. Reviewing completed work against the schedule and contractor invoices and resolving issues as necessary.</li> <li>To provide management reports and schedules relating to any deficiencies identified, and when necessary, certify rectification of snagging of items. </li> <li>Work closely with the Repairs Partnering team ensuring all relevant legislation is being adhered to. Ensure safety, quality, and productivity assessments are carried out so that all work complies with current codes of practice, standards, and legislation, particularly health and safety.</li> <li>Where required, design and specify works, obtain estimates, oversee delivery, monitor expenditure, and complete sign off.</li> <li>As required support other surveying functions within Housing Assets. </li> <li>Undertake / support consultation procedures. Identify issues, resolving as appropriate and escalating complex problems if necessary.</li> <li>Collate process and analyse complex information. Ensure all required records and information are maintained correctly. </li> <li>Challenge customers' practice and minimise risk, referring concerns to line manager.</li> </ul>Knowledge, Skills and Experience: <ul> <li>Experience of administering building contracts. </li> <li>Experience of administering partnering contracts. </li> <li>Experience of building surveying in residential environment</li> <li>Experience of Stock Condition Surveys</li> <li>Experience of HHSRS assessments</li> <li>Experience of liaising with residents</li> <li>Knowledge of Asbestos Regulations.</li> <li>Housing legislation and regulations with particular reference to repairs, maintenance</li> <li>Project Management Skills</li> <li>Applying Health &amp; Safety, Customer Care and Communications policies appropriately</li> <li>IT literate, particularly with Microsoft Office, Word, Excel.</li> <li>Good report writing skills</li> </ul>Indicative Qualifications and Requirements: <ul> <li>Relevant Building qualification, NVQ, ONC, Degree or equivalent or vocational qualification in relevant subject or area</li> <li>Evidence of Continuous Professional Development</li> <li>Experience in working for a social housing landlord in either a local authority or a housing association</li> </ul>Terms and conditions: The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks. As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact Sharon-Leigh Gordon, AD Housing Repairs and Planned Works at <a href="mailto:sharon-leigh.gordon@walthamforest.gov.uk" target="_blank">sharon-leigh.gordon@walthamforest.gov.uk</a>. If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. Click here for further information on the Human Resources recruitment privacy notice.

Disrepair Surveyor

Laita Labs is the main development team behind ParaSwap, a leading DeFi exchange and middleware with another 87 Billion dollars in lifetime volume. In addition to building the smart contract protocols, Laita Labs is also responsible for its Web3 API, used by many of the leading protocols in the space. As one of the most established protocols in space, ParaSwap has a global community composed of users with different experiences interacting with Web3. From newcomers to the space to advanced smart contract developers, being part of the ParaSwap community places you at the heart of DeFi. To reach out to our community, we use both traditional communication methods like Twitter, Telegram and Discord as well as novel coordination mechanisms, such as working with ParaSwap DAO and engaging in onchain social networks. As ParaSwap continues to grow in its number of users interacting with the protocol, we at Laita wish to empower its growth by finding someone who can help scale our communication with the community and make it show that we are both hearing them and helping them navigate this ever changing space. Your role as a Community Manager will be to help with the day-to-day support of the community, be it in answering questions they might have about ParaSwap or DeFi, engage proactively with them on social media, or create content of recent updates to keep everyone in the know of latest developments. Working with the Laita Labs team will give you the opportunity to connect to a new emerging world and assist with onboarding users to the future of finance and self-ownership, all while collaborating with a top-notch team of developers and builders. Requirements <ul> <li>Strong familiarity with the English language, with other languages being also a strong optional. </li> <li>Understanding of Ethereum block explorers, transaction diagnostics and wallet interactions with dApps</li> <li>Experience in written community communication, be it through short-form social media or help center articles.</li> <li>Familiarity with customer service and satisfaction and best practices for conflict resolution</li> <li>Acquainted with the Web3 culture and community in both social networks and forums, preferably within the context of ParaSwap DAO or one of its major partners.</li> <li>[optional] Familiarity with the ParaSwap API and SDK, or other similar protocols</li> <li>Ability to work well in a small agile team and independently</li> </ul>Personal Characteristics <ul> <li>A strong emotional intelligence is needed to understand the needs of the community and customers, and be able to resolve conflict through times of confusion or distress.</li> <li>Willingness to proactively engage with the web3 culture and community in a light-hearted, yet still professional manner.</li> <li>Excellent relationship building and engagement with people from different cultures and skill levels. </li> <li>Lateral thinker &amp; problem solver. Agile and not against change. Innovative and proactive to drive initiatives.</li> <li>Exceptional analytical skills and the ability to promptly establish priorities and actionable insights</li> </ul>Benefits <ul><li>A world class team of top notch individuals.</li></ul><ul> <li>Direct connections to top DeFi core teams</li> <li>Competitive compensation package (Fix + Tokens)</li> <li>Fully remote environment or local co-working spaces</li> <li>Flexible working hours</li> </ul>

Job Description Job Title: Support Worker (Supported Housing) Contract Type: Permanent Salary: £25,965.41 per annum (£27,112.48 per annum is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: 7 day rota (shifts include 7.15am - 3.15pm or 1.30pm - 9.30pm) and alternate full weekends plus some bank holidays Location: Old Tea Warehouse, High Wycombe If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Support Worker This role is based at Old Tea Warehouse in High Wycombe. Old Tea Warehouse is a medium-high risk supported accommodation service for vulnerable customers aged 18-65. This is a fast-paced, dynamic environment where customers have experienced homelessness and may have complex needs such as substance misuse, mental health, history of offending, etc. You will provide support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. About you We are looking for someone with: <ul> <li>Experience of working with vulnerable people</li> <li>Experience of delivering structured support and risk management</li> <li>To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team</li> <li>An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.</li> <li>Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working</li></ul>Interviews will take place on 13th and 17th January 2025. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays </li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Supporting Customers: We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by: <ul> <li>Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate</li> <li>Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances</li> <li>Engaging customers to meet agreed outcomes and develop life skills</li> <li>Assisting customers with day-to-day support and tenancy-related matters</li> <li>Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities</li> <li>Signposting customers to appropriate external support services, including interventions such as food banks and other community resources</li> <li>Supporting customers to be 'tenancy ready' to enable successful move on</li> <li>Supporting customers to be financially independent through budgeting plans and maximising income</li> <li>Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals</li> <li>Empowering customers to move towards self-management of their medication by following the medication procedure</li> <li>Leading on support initiatives including Group Work</li> <li>Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately</li> <li>Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform</li></ul>Service Delivery: <ul> <li>Facilitate the referral process into the service and assess potential new customers</li> <li>Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support</li> <li>Work with customers to maintain a safe environment by reporting repairs and health and safety concerns</li> <li>Clean and prepare rooms as appropriate</li> <li>Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service</li> <li>Develop and maintain local partnerships to provide a holistic range of support for customer</li> <li>Carry out day-to-day administration and operational duties</li> <li>Other Information:</li> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of delivering structured support and risk management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of Psychological or Trauma Informed approaches to support</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results</li> <li>Knowledge of current benefit systems</li> <li>Experience of working in a care and support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Support Worker (Supported Housing)

The role This Role: Housing Officer - known internally as a Local Housing Manager Location: The Welford Centre - 113 Chalkhill Road - Wembley, HA9 9FX This role is a Fixed Term Position until August 2025 - Salary: £40,915 based on a 37.5hr week Your home office , at the Welford Centre , Wembley , will be where you will be expected to be at least 2 days a week , and the remaining days you will be on site where your patch is. This role will be covering the Ealing , Brent , Hammersmith and Fulham and Westminster. As the Local Housing Manager, you will manage and coordinate excellent housing and estate services within a defined geographical patch. This will allow you to be the accountable customer facing representative of MTVH across rented tenures. Key will be the coordination of internal and external services to meet the diverse needs of customers delivering services that meet individual and local needs to a high standard and within the guidelines set. In addition you will be required to manage the relationship and increase MTVH reputation with defined Local Authority Partners and other external agencies and to participate in local initiatives that will improve the lives of our customers. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, anti-social behaviour , tenancy enforcement and lettings management . With the support of specialist teams internally this will provide you with the ability to be responsible for the solutions for our customers and own your patch. What you'll need to succeed:<ul><li>Essential car user</li><li>Experience of working in a social housing setting is essential</li><li>Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.</li><li>At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.</li><li>At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible</li><li>Ability to collaborate, network and be a strong team player</li><li>Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential</li><li>Experience of excellent administration skills</li><li>Attention to detail and accuracy in writing, reporting and numeracy</li><li>Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing</li><li>Ability to self-manage a varied and demanding workload, prioritising and organising too</li><li>A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy &amp; passion</li><li>The ability to manage and report on issues against agreed targets</li><li>Must possess excellent office management skills, managing inboxes, keys etc</li><li>You will be the point of contact for customers with respect to complaints, estate services, tenancy management, anti-social behaviour , tenancy enforcement and lettings management</li></ul>The nature of this role means that the post holder will be regularly involved in activities with vulnerable adults who receive social care. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator Group Worker who has the skills and experience to deliver and develop Group/pod work programmes ensuring that our service users access the right intervention at the right time, in a way that best meets their needs. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Tower Hamlets Full Time Hours: 37.5 per week Full Time Salary: £27,449.53 - £31,529.41 dependent on experience, pro rata for part time hours Allowances: Inner London Weighting of £4,072.06 per year, pro rata for part time hours Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li><li>Tailor specific workshops around the needs of the SUs and monitor group uptake and interest to assist in programme development.</li><li>Reducing drug and alcohol related harm to service users and the wider community </li><li>Promoting carer, service user and community involvement </li><li>Providing advocacy for access to partnership services </li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour</li><li>Be an excellent communicator, both verbal and written with good IT skills </li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li><li>Have a good working knowledge of mental health interventions, services, and good practice </li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li><li>Ability to manage change successfully in a way that prioritises the needs of service users </li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service </li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li><li>A friendly and supportive team </li><li>Training, career development &amp; progression opportunities </li><li>Refer a friend scheme and receive £250 in vouchers if candidate is successful. </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe Inner London Weighting (£4,072.06) Closing Date 31/12/2024 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Summer Brighton | <a href="mailto:summer.brighton@cgl.org.uk" target="_blank">summer.brighton@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery coordinator

Housing Support Officer Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? Housing management activities form part of this role, along with supporting clients daily, to empower them to resolve their problems to reach positive outcomes. If you have relevant experience of working with vulnerable people or have transferable skills, we would like to hear from you. If you'd like to work for us but have no previous experience? That's fine, as training will be provided. Salary - £26,000 + benefits Location - Farnham Full time - 39 hrs per week It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. About you You will be reflecting Transform's values in everything you do, as part of our team you will act as a keyworker to named clients, and support clients to achieve their goals and live as independently as possible, whilst ensuring they are safe and able to manage risks appropriately. A little more about your core tasks as a Housing &amp; Support Officer: <ul><li>Ability to develop non-judgmental professional relationships with clients </li><li>The ability to manage your own time, delivering outcomes, meeting deadlines</li><li>Computer literacy (Excel, Word, Outlook and the Internet) </li></ul>Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need. For an informal discussion about the role please email Holly at <a href="mailto:hwright@transfromhousing.org.uk" target="_blank">hwright@transfromhousing.org.uk</a> to arrange a call to discuss the post further or apply directly. About Transform Housing &amp; Support We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton. Why work at Transform Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible. Our benefits are great too and include: <ul><li>28 days annual leave per annum, plus bank holidays (pro rata for part time) </li><li>An additional 1 day (pro rata) per annum wellbeing day </li><li>A defined contribution pension scheme </li><li>Training and development opportunities </li><li>Interest-free staff loans </li><li>Flexible working options </li><li>The opportunity to buy or sell up to five days annual leave per holiday year </li><li>Life assurance cover </li></ul>Other things you need to know At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.

Housing Support Officer

We are looking for a suitably skilled and experienced person to join our busy and demanding Home Ownership Service team (HOS). You will be responsible for undertaking the accurate calculation, construction and issue of all service charges (and any other property charge), including both annual and major works charges, relating to HOS functions. You will also be responsible for undertaking all statutory and other consultation in relation to these charges and to maximise income to the service and the Directorate by the capture of all relevant costs. You should have: <ul> <li>Significant knowledge and experience of legislation relating to leasehold management.</li> <li>Excellent customer service skills.</li> </ul> <ul> <li>Proven ability to effectively prioritise and meet deadlines particularly when faced with changing priorities.</li> </ul> <ul> <li>Experience of producing accurate reports and information on service statistics and ensuring compliance with performance targets.</li> </ul> <ul> <li>Experience of and ability to inform and advise on complex leasehold issues, to leaseholders, other council departments, senior management and Members.</li> <li>Ability to communicate effectively to a very high standard, verbally and in writing.</li> </ul>For an informal discussion about this opportunity, please contactSandra Adetosoye; <a href="mailto:sandra.Adetosoye@royalgreenwich.gov.uk" target="_blank">sandra.Adetosoye@royalgreenwich.gov.uk</a> . If you require any assistance in viewing or accessing this opportunity, please contact <a href="mailto:recruitment@royalgreenwich.gov.uk" target="_blank">recruitment@royalgreenwich.gov.uk</a> or call 020-8921-8977 Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received. Advert Close: All vacancies close at midnight unless otherwise stated. How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary. Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

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