Dartford Housing Services really value the contribution our staff make and in return, we offer the opportunity to 'make a difference' and go home at the end of the day with a very real feeling of accomplishment. You will be experienced in working in a customer facing role within a housing environment.
We are looking for someone who is enthusiastic, self-motivated, organised and looking for a challenging new role in a busy housing office environment. You will be part of the Tenancy Services team which has a key role in improving housing services and meeting the needs of tenants living in the borough. Initially, the postholder will provide support to the Estate Management and Anti-Social Behaviour funtions.
You will be passionate about housing and customer service excellence and will be a significant contributor to our vision of being the best Housing Landlord Service in Kent.
Key area of responsibility include:
Please complete your application by using the apply button below
Do not send your CV - only fully completed application forms will be accepted
We are looking for someone who is enthusiastic, self-motivated, organised and looking for a challenging new role in a busy housing office environment. You will be part of the Tenancy Services team which has a key role in improving housing services and meeting the needs of tenants living in the borough. Initially, the postholder will provide support to the Estate Management and Anti-Social Behaviour funtions.
You will be passionate about housing and customer service excellence and will be a significant contributor to our vision of being the best Housing Landlord Service in Kent.
Key area of responsibility include:
- Providing a consistently high quality service as the first point of contact for all tenants including handling telephone calls and interviewing members of the public
- Providing an excellent customer service to tenants
- Ensuring that tenancy management issues are appropriately dealt with in accordance with timeframes, policies and targets
- Taking accurate minutes of meetings and maintain appropriate record systems
- Produce standard computer reports and/or management information as required
- Work closely with the other colleagues within Tenancy Services and other services to provide a comprehensive, cohesive and joined up service to residents and customers
- Liaising with other Council Departments and agencies to effectively deal with estate management matters
- Working with residents to promote social inclusion and well-being
- Have an innovative approach to public services, improving tenant satisfaction, meeting the requirements of the Government's Social Housing Charter and delivering the Council's Corporate Plan
- Ability to manage and prioritise a busy workload
- Confidence, enthusiasm and a flexible approach
- Excellent administration skills, accuracy and attention to detail
- Use of computer and paper based systems to monitor and manage performance and team activity
- Proven ability to learn and utilise new software
- Excellent written and oral communication skills
Please complete your application by using the apply button below
Do not send your CV - only fully completed application forms will be accepted