Housing Officer with ASB (Fixed term Contract - 12 months)
Housing officer
Role Purpose
You will:
You will:
- Supporting Homes in Somerset in tackling anti-social behaviour, Hate Crime and Domestic Abuse across the South area for tenants and leaseholders.
- Providing effective anti-social behaviour case management ensuring that all appropriate actions are taken in tackling anti-social behaviour.
- Supporting multi-agency problem-solving to improve community safety and working with Police and other agencies as necessary.
- Work with team members and other teams to deliver a customer-focused service which minimises void loss and maximises income.
- Report to the Case Management Lead and work with other Team Leaders to deliver services including the management of anti-social behaviour, letting empty homes, income management and customer engagement and involvement.
- Be flexible in your ability to work from home, the office and to carry out home visits in line with Homes in Somerset (HIS) policy, legislation, and current risk assessments.
- To work in partnership with Somerset Council service areas, Police and other key partners to gather and analyse evidence of anti-social behaviour and to develop appropriate responses.
- To meet, as necessary, with victims, witnesses of anti-social behaviour to offer advice, support, gather evidence, and take statements and to keep them informed of progress in their respective cases.To take effective and prompt action against perpetrators of ASB ensuring urgent cases are dealt with appropriately to ensure effective use of ASB tools and powers.
- To take ownership of cases and ensure that all necessary actions are taken to resolve anti-social behaviour issues, including the use of mediation and restorative justice.
- To be flexible with working hours, visiting problem locations to obtain direct evidence relating to ASB incidents as they occur.
- To work closely with Somerset Council's legal team in preparing case files and attending court if necessary to give evidence when necessary, including as a professional witness.To look at causes of anti-social behaviour and to work with other teams to ensure all options are considered such as designing out crime regeneration of areas or new developments to have a positive impact on reducing anti-social behaviour.
- To be aware of and make use of all relevant legislation and powers in relation to tackling anti-social behaviour including taking a proactive approach to the prevention of anti-social behaviour.
- To support multi agency problem-solving processes and contribute to action plans for tackling cases of anti-social behaviour.To regularly review, under guidance of the Case Management Lead, all ongoing cases of anti-social behaviour and ensure that appropriate action is taken.
- To deal with complaints, disputes and councillor enquiries, as required seeking to resolve these at the earliest opportunity and within the specified time limits.To actively support the development of current and emerging technology.
- Take effective action to deliver excellent performance and address service quality failures, adhering to Homes in Somerset service standards.
- Work in partnership with a range of colleagues and stakeholders, e.g., Councillors, customer representatives, advocates, other housing organisations to maximise service quality and support communities and customers.
- Work collaboratively with all other teams across the business supporting them in their work and provide cover and guidance, as necessary.
- Be able to deliver high standards of customer service and performance in a housing, neighbourhood management or customer-service related field.
- Have the skills and knowledge to manage a caseload of work that responds to the needs and aspirations of customers.
- Be able to demonstrate a sound knowledge of housing management, housing law and best practice relating to neighbourhood and tenancy management, or a similar framework.
- Have knowledge, experience and / or skills associated with management of anti-social behaviour, including the legal tools and powers available and best practice to deal with a range of anti-social behaviours.
- Knowledge of ensuring the effective day to day delivery of contracts including caretaking and cleaning services.
- Ability to apply your skills to motivate, support, influence and organise work to deliver high-quality services.
- Adhere to good information security including General Data Protection Regulations (GDPR)
- Have well-developed interpersonal skills
- Can demonstrate effective problem-solving skills
- Good knowledge of housing management and reporting systems, or similar, and an ability to analyse and interpret information to support service delivery.
- Have knowledge of income management work and best practice, preferably in a housing organisation context.
- Ability to produce reports and other written work in accordance with HIS corporate communications guidelines, at the agreed standard and on time. Agreed standards may include:
- Good knowledge of Microsoft Office, including spreadsheets and emails.
- GCSE level A-C in English and Maths, or equivalent
- You may have a university degree or appropriate housing qualification
- You may be a Member of the Chartered Institute of Housing, but must be willing to work toward this qualification
- Successfully meet the KPIs (Key Performance Indicators) and objectives agreed for you and your team.
- Work with partners, customers, and other stakeholders to develop tenancy management services and leasehold services which achieve the most positive outcomes possible.
- Support Community Enablers to deliver neighbourhood and community events which focus on customer needs, expectations, and aspirations.
- Monitor service delivery to ensure contracted neighbourhood services meet customer needs.
- Be familiar with budgets for each service area and assist in the delivery of services always ensuring value for money.
- Meet or exceed targets regarding all aspects of neighbourhood management performance including letting new homes, management of anti-social behaviour and delivering estate-based services.
- Support the production of reports, policies, procedures, and other appropriate documents that ensures the effective delivery of services
- Take a proactive approach in team meetings, at 121's and appraisals.
- Take responsibility for identifying training needs, updating knowledge of changes in legislation, best practice, and other developments.
- Identify, support, and report the management of risk and health and safety associated with my service area.