Neighbourhood Officer
North London | Hybrid working
Rate: £27.37 per hour (Umbrella)
Initial contract: 3 months
Working hours: 35 hours per week
Working arrangement: Hybrid
Role summary
You will provide a high-quality, place-based housing and neighbourhood management service, working closely with residents across a designated patch. The role will involve managing complex tenancy and resident casework, supporting vulnerable residents, maintaining safe and well-managed estates, and working collaboratively with internal teams and external partners.
This is a highly visible, resident-facing position requiring a proactive approach to resolving issues and improving outcomes for residents and communities.
What you will do as a Neighbourhood Officer
• Deliver a proactive tenancy and neighbourhood management service across a designated patch.
• Manage a varied portfolio of complex housing and resident casework, including tenancy breaches, safeguarding, anti-social behaviour, domestic abuse, hoarding and other support needs.
• Carry out estate and block inspections, identify health and safety concerns, raise repairs and follow actions through to completion.
• Support tenancy sustainment, identifying vulnerable residents and working with appropriate internal and external agencies.
• Investigate and resolve tenancy and leasehold issues, neighbour disputes and lower-level anti-social behaviour, taking appropriate enforcement action where required.
• Work closely with residents, community groups, statutory agencies and partner services to improve neighbourhoods and resident outcomes.
What you will need as a Neighbourhood Officer
• Previous experience delivering customer-facing tenancy or housing management services.
• Experience managing a portfolio of complex housing and resident casework.
• Strong knowledge and practical understanding of housing law.
• Experience working within a complex housing organisation and managing competing priorities.
• Demonstrable experience of resident engagement, community development and partnership working.
• Experience in areas such as safeguarding, domestic abuse, mental health, hoarding, property condition, mediation, anti-social behaviour or substance misuse would be advantageous.
What's on offer
• £27.37 per hour (Umbrella)
• Initial 3-month contract
• 35 hours per week
• Hybrid working
Interested?
Apply today to be considered for this Neighbourhood Officer opportunity in North London, or get in touch to find out more about the role.
North London | Hybrid working
Rate: £27.37 per hour (Umbrella)
Initial contract: 3 months
Working hours: 35 hours per week
Working arrangement: Hybrid
Role summary
You will provide a high-quality, place-based housing and neighbourhood management service, working closely with residents across a designated patch. The role will involve managing complex tenancy and resident casework, supporting vulnerable residents, maintaining safe and well-managed estates, and working collaboratively with internal teams and external partners.
This is a highly visible, resident-facing position requiring a proactive approach to resolving issues and improving outcomes for residents and communities.
What you will do as a Neighbourhood Officer
• Deliver a proactive tenancy and neighbourhood management service across a designated patch.
• Manage a varied portfolio of complex housing and resident casework, including tenancy breaches, safeguarding, anti-social behaviour, domestic abuse, hoarding and other support needs.
• Carry out estate and block inspections, identify health and safety concerns, raise repairs and follow actions through to completion.
• Support tenancy sustainment, identifying vulnerable residents and working with appropriate internal and external agencies.
• Investigate and resolve tenancy and leasehold issues, neighbour disputes and lower-level anti-social behaviour, taking appropriate enforcement action where required.
• Work closely with residents, community groups, statutory agencies and partner services to improve neighbourhoods and resident outcomes.
What you will need as a Neighbourhood Officer
• Previous experience delivering customer-facing tenancy or housing management services.
• Experience managing a portfolio of complex housing and resident casework.
• Strong knowledge and practical understanding of housing law.
• Experience working within a complex housing organisation and managing competing priorities.
• Demonstrable experience of resident engagement, community development and partnership working.
• Experience in areas such as safeguarding, domestic abuse, mental health, hoarding, property condition, mediation, anti-social behaviour or substance misuse would be advantageous.
What's on offer
• £27.37 per hour (Umbrella)
• Initial 3-month contract
• 35 hours per week
• Hybrid working
Interested?
Apply today to be considered for this Neighbourhood Officer opportunity in North London, or get in touch to find out more about the role.