Remediation Resident Engagement Officer

Our Vacancy

We're looking for a passionate and customer-focused Remediation Resident Engagement Officers to join our Resident Engagement and Compliance team.

This is a fantastic opportunity to play a key role in Peabody's building safety programme, supporting residents through fire remediation projects while ensuring compliance, clear communication and an excellent customer experience.

Acting as the link between residents, contractors and internal teams, you'll help deliver safe homes and ensure residents feel informed, supported and listened to throughout their remediation journey.

We are hiring for both permanent and fixed-term positions. As part of your application, please tell us whether you're interested in a permanent role, a fixed-term role, or would like to be considered for both.

What You'll Do

• Be the main point of contact for residents and stakeholders throughout remediation projects.
• Lead resident communications and engagement activities.
• Manage enquiries, complaints and escalations, ensuring timely and effective resolutions.
• Build positive relationships with residents, leaseholders, contractors and internal teams.
• Support the administration of Leaseholder Deeds of Certificate and Landlord Certificates.
• Help ensure compliance with the Building Safety Act 2022 and Leaseholder Protection Regulations.
• Maintain accurate databases, records and compliance documentation.
• Manage EWS1-related records and processes.
• Produce reports, performance data and trend analysis.
• Support service improvements by identifying themes and opportunities to enhance the resident experience.
• Process purchase orders and contractor invoices accurately.
• Work closely with Home Ownership, Housing Management, Asset Management, Legal and Fire Safety teams.

What You'll Need

• Experience within social housing, property management, leasehold services, compliance, resident engagement or a similar environment.
• Strong customer service skills and experience managing complex enquiries or complaints.
• Experience building relationships with a wide range of stakeholders.
• Knowledge of leasehold management, service charges or housing-related legislation.
• Excellent organisational skills with the ability to manage multiple priorities.
• Experience maintaining accurate records, systems and databases.
• Strong written and verbal communication skills.
• Confidence using Microsoft Office, particularly Excel, Word and PowerPoint.
• A proactive, solutions-focused approach with great attention to detail.

Desirable

• Knowledge of the Building Safety Act 2022.
• Experience with EWS1 forms.
• Understanding of Leaseholder Protection Regulations.
• Experience with Landlord Certificates or Leaseholder Deeds of Certificate.
• Experience in building safety, remediation, leasehold, compliance, or housing management.

If you're passionate about delivering excellent customer service, building trusted relationships and making a real difference for residents, we'd love to hear from you.

Why Join Us?

When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 30 days' annual holiday, plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family-friendly benefits and access to a discount portal
• 4 x salary life assurance
• Up to 10% pension contribution

Please read before applying

• Peabody does not provide sponsorship as a licensed UK employer.
• We reserve the right to close this advert early should we receive a high volume of suitable applications

This advert will remain open until Monday 31st August 2026.

Following the closing date, shortlisted candidates will be invited to attend an in-person Assessment Centre on Friday 11th September 2026 at our Waterloo offices.

As we have multiple vacancies to fill, candidates will be assessed through a structured assessment process designed to evaluate communication, stakeholder management, customer focus, problem-solving and values alignment.

Due to the volume of recruitment activity, the advert may close early if sufficient applications are received, therefore we encourage interested candidates to apply as soon as possible.

If this sounds like the right opportunity for you, we'd love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you're perfect for this role.