At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
More about the role
This role is responsible for delivering comprehensive housing and tenancy management services across supported housing schemes, acting as the main point of contact for residents while overseeing tenancy start-ups, occupancy, move-ons and re-lettings. It involves providing intensive support to individuals with complex needs, balancing enforcement with a supportive approach to help sustain tenancies. The postholder will manage rent accounts and arrears, oversee allocations and voids, and address anti-social behaviour and tenancy breaches in line with policy. Ensuring health, safety and compliance standards, working collaboratively with internal and external partners, coordinating services, and maintaining accurate records and performance data are all key to delivering safe, effective housing management and positive resident outcomes.
More about you
You will have proven experience in housing and tenancy management, preferably within supported or vulnerable housing settings, alongside a strong understanding of relevant legislation, including tenancy enforcement, anti-social behaviour and safeguarding. They will possess excellent communication and interpersonal skills, enabling them to engage effectively with residents from diverse backgrounds and with complex needs. Strong IT proficiency is essential for managing cases, maintaining accurate records and producing clear written communications, along with the ability to manage a varied workload, prioritise tasks and work flexibly to meet service demands and performance targets.
Commitment to Trauma Informed Practice
At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
More about the role
This role is responsible for delivering comprehensive housing and tenancy management services across supported housing schemes, acting as the main point of contact for residents while overseeing tenancy start-ups, occupancy, move-ons and re-lettings. It involves providing intensive support to individuals with complex needs, balancing enforcement with a supportive approach to help sustain tenancies. The postholder will manage rent accounts and arrears, oversee allocations and voids, and address anti-social behaviour and tenancy breaches in line with policy. Ensuring health, safety and compliance standards, working collaboratively with internal and external partners, coordinating services, and maintaining accurate records and performance data are all key to delivering safe, effective housing management and positive resident outcomes.
More about you
You will have proven experience in housing and tenancy management, preferably within supported or vulnerable housing settings, alongside a strong understanding of relevant legislation, including tenancy enforcement, anti-social behaviour and safeguarding. They will possess excellent communication and interpersonal skills, enabling them to engage effectively with residents from diverse backgrounds and with complex needs. Strong IT proficiency is essential for managing cases, maintaining accurate records and producing clear written communications, along with the ability to manage a varied workload, prioritise tasks and work flexibly to meet service demands and performance targets.
Commitment to Trauma Informed Practice
At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave
- Cashback plan for healthcare costs - up to £500 saving per year
- A bonus scheme for all colleagues at 2%
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more