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Position: Asset Manager (Housing Revenue Account) Location: Hybrid - Oxford area and Work from home Salary: £78,092 per annum Hours: 37 hours per week Contract Type: PermanentAbout Us: Oxford City Council is an ambitious and successful authority dedicated to building a world-class city for everyone. We are accelerating plans to build more housing: both affordable and council homes and we have committed to investing over £200m over the next 5 Years to maintaining our assets and keeping our residents safe and warm. We are striving to reduce inequality and improve health and wellbeing, and we are taking a lead on reducing emissions to become a net carbon neutral city by 2040. Join our supportive and collaborative team where new ideas are valued, and help us build a fairer, greener city in which everyone can thrive.The Role: We are seeking an experienced Asset Manager to lead our landlord responsibilities for Housing Revenue Account (HRA) asset management and maintenance. This is a unique opportunity to redefine our approach to asset management, investment and compliance in an ever-evolving housing landscape.Key Responsibilities:<ul><li>Develop and implement the Asset Management Strategy for HRA housing stock, ensuring alignment with economic, environmental and service quality objectives.</li><li>Oversee a varied portfolio of around 8,000 homes, working closely with a range of colleagues.</li><li>Manage a £50M annual revenue and capital budget, ensuring financial efficiency and value for money.</li><li>Lead on programmed maintenance, reactive maintenance and support our decarbonisation agenda to achieve net zero by 2040.</li><li>Ensure compliance with the Social Housing (Regulation) Act 2023 and other relevant legislation.</li><li>Engage with residents and stakeholders to ensure the strategy stays on track.</li><li>Foster a culture of collaboration and accountability.</li></ul>About You:<ul><li>Chartered Member of RICS or equivalent professional body.</li><li>Proven experience in asset management within social housing or local government.</li><li>Strong background in budget management and financial planning.</li><li>Knowledge of compliance and safety standards in housing.</li><li>Excellent data management and analytical skills.</li><li>Effective communication and stakeholder engagement skills.</li><li>Ability to manage complex programmes of work and drive change.</li><li>Highly collaborative with demonstrable experience of working in partnership with contractors to optimise delivery.</li></ul>Benefits:<ul><li>Generous holiday entitlement of 29 days per year, plus an additional 4 days after 5 years’ service.</li><li>Local Government Pension Scheme.</li><li>Payment of professional fees and subscriptions.</li><li>Eye care, gym membership, cycle to work scheme, staff offers discount scheme and an Employee Assistance Programme.</li><li>Discounts for Oxford attractions.</li><li>Support with career development and learning opportunities.</li></ul>Oxford City Council is an equal opportunity employer. We welcome applications from all sections of the community and are committed to safeguarding and promoting the welfare of children, young people, and adults at risk.Join us and help build a world-class city for everyone!For more information <a href="https://url.uk.m.mimecastprotect.com/s/OUMECM5XOSEQEPfkh3T8xl8a?domain=join-oxford.co.uk/" target="_blank">www.join-oxford.co.uk</a>

HRA Asset Manager

Job Introduction We're offering an interesting and rewarding role for a Resident Engagement Officer in our Neighbourhoods Team. You'll be responsible for working with our tenants, empowering them to have a voice in how we develop and manage our housing service and properties. We want to exceed people's expectations about what it means to engage with us as their landlord. You'll communicate with tenants, set up new tenant groups, and develop and implement new initiatives to engage local people. You'll provide advice and guidance to Resident Associations and support the development of new associations across the city. Some of this work will be done in the evening or at weekends, as we like to hold events for tenants at times that suit them best. Ideally, you'll have some experience working with residents or similar groups and you'll understand the requirements and challenges of the Government's Social Housing White Paper. In return, you'll join a supportive and professional team, as well as an employer with excellent training and personal development opportunities and a range of other benefits including an enhanced pension. A DBS check is required for this role. This is a site-based role. Interviews will be held on 31 March. Main Responsibility <ul><li>Empower and encourage tenants so that they have the information and skills to actively participate, including the delivery and/or sourcing of training and other capacity building initiatives.</li><li>Able to use resources efficiently and effectively in line with Council guidelines, whilst monitoring and measuring the success of involvement activities. The role will ensure MKCC meets the required consumer standards and future consumer measurables of our performance across all aspects of work.</li><li>Working collaboratively across teams to support the development and implementation of surveys and consultations, encouraging tenant participation.</li><li>Identify, develop and implement new and innovative approaches to resident involvement to encourage the involvement of residents from diverse and wide-ranging backgrounds particularly those who are harder to reach.</li><li>Support residents' associations across Milton Keynes, offering advice and guidance, including attendance at their meetings.</li><li>Processing Health checks and funding, maintaining clear and comprehensive records.</li><li>Have a genuine commitment to customer care, be self-motivated and well organised, able to work on your own initiative and as part of a team, with the ability to work flexibly and outside of normal office hours as required.</li></ul>The Ideal Candidate <ul><li>A working and practised knowledge of the Tenant Involvement and Empowerment standard, a good understanding of the Government's Social Housing White Paper, and the consumer standards. </li><li>A CiH level 3 qualification or equivalent or be willing to work towards one.</li><li>Demonstrable experience of working in a tenant focused or community development role either within a Local Authority, Registered Provider of Social Housing (Housing Association) or another tenant focused environment.</li><li>Demonstrating an empathic and considered approach regarding resident involvement from a wide spectrum of people, with ability to adapt communication style to suit different situations. </li><li>Able to understand the political, social, and economic drivers and their impact on residents' lives, using this knowledge to interact with residents and communities and ultimately drive-up Resident Involvement. </li><li>The role requires extensive travel around the area of Milton Keynes and own means of transports is essential. A full UK driving licence, evidence of the driving licence and vehicle insurance with business insurance will be required from the candidate should they be offered this position. Without this documentation the candidate will not be appointable.</li></ul>Package Description In addition to your salary, we offer a range of benefits including: <ul><li>Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.</li><li>Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.</li><li>A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.</li><li>Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.</li><li>Salary sacrifice car scheme - low-cost leasing of electric and low emission vehicles.</li><li>Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.</li></ul>Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances. About The Organisation Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role. If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

Resident Engagement Officer

Join Our Team as House Manager at a Prestigious World Heritage Site Are you passionate about history, heritage, and exceptional visitor experiences? We are seeking a dynamic and experienced House Manager to lead the care, management, and delivery of the highest standards at our historic Palace. As House Manager, you will be at the heart of ensuring the highest of standards for our visitors while helping to preserve and showcase the rich legacy of our World Heritage Site. In this exciting and varied role, you'll work closely with various teams across the estate to plan and manage the strategic maintenance of the Palace, ensuring that both conservation efforts and public engagement are seamlessly integrated. Your leadership will extend to managing a dedicated team, coordinating with external partners, and overseeing filming, events, and exhibitions to enrich our guests' experience. As part of the Operations Team, you will take on Duty Management cover on a regular basis, ensuring smooth day-to-day operations and exceptional service delivery. You'll also play a key role in fostering collaboration with other cultural institutions, enhancing the Palace's presence as a leading attraction. if you have any questions, or need support please contact the people team at <a href="mailto:poepleteam@blenheimpalace.com" target="_blank">poepleteam@blenheimpalace.com</a> What we are looking for: <ul><li>Ability to work in a demanding and busy area </li><li>Excellent customer service skills </li><li>A competent IT user </li><li>Experience of managing a team </li><li>Experience of security management in a similar environment </li></ul>What's in it for you: <ul><li>Staff Discounts<ol><li>20% on Blenheim retail</li><li>50% on Blenheim Café food outlets</li><li>30% at The Orangery </li></ol></li><li>Salary Sacrifice Schemes for Bicycles and Electric Vehicles</li><li>Access to our Benefits Platform with a range of additional benefits including:<ol><li>Instant discounts</li><li>Discount on Days Out</li><li>Day Passes for Family and Friends</li><li>Monthly Adventure Play Visit </li><li>Shopping Cards</li><li>Weekly Shop Discounts</li><li>Gym Scheme and Much More!</li></ol></li><li>Competitive Pension </li><li>Complimentary Event Tickets</li><li>Annual Pass for yourself and a family member </li><li>Staff Events</li><li>Holiday Purchase Scheme </li><li>Paid Volunteer Day</li><li>Free Fruit Wednesday</li><li>Free breakfast on Friday</li><li>Monthly Sharing a Sense of Belonging Events</li><li>Free Eye Test and a contribution for Glasses</li><li>Long Service Award</li><li>Onsite Parking</li><li>Free Blenheim Christmas Tree</li></ul>Benefits vary from contract type; these will be confirmed to you in our welcome letter. Here we invest in our People. Our Promise is to help our employees, Grow, Give and Belong. <ul><li>Grow - At Blenheim your talent is nurtured and your wellbeing in championed.</li><li>Give - Being a part of something much bigger, giving back to the wider community to work collaboratively and to meet our shared goals</li><li>Belong - Be a part of something special, know you matter and belong. </li></ul>

House Manager

Job Introduction We're the largest social housing landlord in Milton Keynes with more than 12,000 properties. We have a wide range of different types of homes, neighbourhoods and estates ranging from the brutalist architecture of the 1960s through to terraces built in the age of the Victorians. Our tenants are as diverse as our property portfolio, coming from all walks of life with different needs, opinions and requirements that we take care to listen to and respect. We're seeking a positive and enthusiastic person to join the Neighbourhood Team as a Housing Officer. You'll deliver targeted tenancy management support which will be achieved through building trust with your residents, enabling engagement across a range of complex social dynamics to support residents to meet their needs, helping them manage their home and tenancy effectively and enforcing tenancy breaches. This is a site-based role Interview for this role will be held on 4 and 7 April. Main Responsibility <ul><li>To be the dedicated Housing Officer for a housing patch, responsible for a range of tenancy and estate management functions.</li><li>Responsible for a range of tenancy management functions including, but not limited to, estate/site inspections, tenancy audits, introductory tenancy visits and sign-ups of new tenants. </li><li>Engage with residents to identify issues and working to address these with residents, colleagues, and partner agencies to reduce the risk of tenancy failure and prevent evictions. This will include understanding and working empathically with people through difficult and complex situations. </li><li>Effectively manage incidents of nuisance and anti-social behaviour, working together with anti-social behaviour colleagues where necessary.</li><li>Actively assessing risk and working with colleagues within adult services and safeguarding, using a multi-agency approach, to develop action plans to manage any identified risks.</li><li>Proactively manage a varied workload, including addressing complex and difficult tenancy and social issues with residents, signposting and making referrals as appropriate.</li></ul>The Ideal Candidate <ul><li>Chartered Institute of Housing Professional Qualification Level 3 or equivalent demonstrable experience of complex and challenging tenancy/resident management. </li><li>Demonstrating an empathic and robust approach to managing residents demands from a wide spectrum of people, with ability to adapt communication style to suit different situations.</li><li>Able to demonstrate sound knowledge of secure tenancy management relating to Housing Act of 1985 and relevant knowledge of the Housing Act 1988, Housing Act 1996 and the Localism Act of 2011. </li><li>Demonstrable experience of evaluating and managing risks as they develop in real time, employing professional curiosity and making complex decisions while working independently.</li><li>Able to understand the political, social, and economic drivers and their impact on residents' lives, demonstrating the use of this knowledge to mentor residents and communities in positive behaviours. </li><li>For this role you are required to have a full UK driving licence and provide evidence of your vehicle insurance with business cover and use of a vehicle. If you are successful, you will be required to supply evidence of your licence prior to starting the role.</li></ul>Package Description In addition to your salary, we offer a range of benefits including: <ul><li>Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.</li><li>Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.</li><li>A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.</li><li>Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.</li><li>Salary sacrifice car scheme - low-cost leasing of electric and low emission vehicles.</li><li>Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.</li></ul>Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances. About The Organisation Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role. If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

Housing Officer

The Vacancy We have an opportunity for a Resident Liaison Officer to join our Wates team within our Responsive Maintenance division. You will be working out of our Milton Keynes office on one of our social housing contracts, delivering support to our residents. Key Accountabilities will include: <ul> <li>Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li>Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.</li> <li>Ensure a consistent approach to customer care is adopted,</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site Database to reflect on-going works.</li></ul>You must have a full UK driving licence with access to a vehicle. You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

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