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Investigators£45,960.25 plus excellent benefits<a>Home-based with some attendance at staff meetings and events</a>With increasing numbers of residents requesting our support to investigate and help resolve their complaints, we’re substantially adding to our team of Investigators.The Investigator role sits within the Dispute Resolution function which is responsible for conducting fair, impartial and independent investigations into complaints brought to the Ombudsman by residents.Using attention to detail, logical and inquisitorial thinking, Investigators assess landlord responses to complaints against policy, procedure, legislation and any relevant good practice and make decisions about the landlord’s handling of the substantive issue of complaint and its complaint handling.&nbsp;With clear, concise and plain language skills Investigators communicate the outcome of decisions, orders and recommendations to all involved parties within an appropriate timescale, ensuring that work is of a high quality and meets our casework standards.Working independently and using your own initiative,&nbsp;you will use your investigative skills and excellent customer care skills to investigate housing complaints within the jurisdiction of the Housing Ombudsman.&nbsp; You will define the outstanding issues of complaint and write clear and concise investigation reports. A proportion of our residents are vulnerable and you will be responsible for guiding them through the process.On completion of the investigation, you will use guidance and insight to make appropriate recommendations that put things right for the resident where there has been a failure. You will also use your insights and experience to make creative but reasonable recommendations to influence the future of the landlord’s complaint handling where improvements are identified. In addition, Investigators are responsible for sharing knowledge and insight gathered from their caseload to ensure that best practice and areas for improvement are identified and addressed.For this key remit, you will offer the proven ability to analyse large volumes of complex information at pace in order to reach fair and balanced decisions. This skill may stem from your experience within the social housing sector, an ombudsman, legal and / or regulatory body. You’ll need excellent communication skills, including experience in producing high quality written reports, as well as the proven ability to actively listen to customers, including those that are vulnerable.Housing law knowledge will be an asset, though it is your ability to reach fair findings within a high volume, fast-paced and target driven environment that is essential.In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35-hour working week. Roles available on a full-time or a part-time (17.5 hours per week) basis.It’s an exciting time to join us and to contribute your skills to improving residents’ lives and landlords’ services.For further details, please click apply and download the information pack.&nbsp;CLOSING DATE: 23.59 on Monday 20th January 2025.We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Investigators

Are you passionate about creating a safe, welcoming, and vibrant environment for older people?At Black Country Housing Group, we’re looking for a proactive and empathetic Scheme Manager to join our team at Vantage Point, a retirement living scheme. If you’re ready to make a difference in the lives of our residents and take pride in delivering exceptional service, this could be the role for you!<h3>About the Role</h3>As a Scheme Manager, you’ll be responsible for:<ul><li>Community Wellbeing: Enhancing residents’ lives through social and wellbeing activities that foster a happy and engaged community.</li><li>Income Management: Supporting residents to manage their rent and service charges while ensuring effective collection processes.</li><li>Housing Management: Overseeing lettings, resolving queries, and promoting a culture of mutual respect.</li><li>Asset Management: Ensuring the scheme is safe, clean, and well-maintained through health and safety compliance and effective repairs management.</li><li>Resident Support: Providing daily wellbeing checks, assessing needs, and encouraging healthy lifestyles and social engagement.</li><li>Team Leadership: Line-managing the Domestic Assistant and fostering a positive working environment.</li></ul>You’ll also be a visible and approachable single point of contact for residents, upholding BCHG’s values and promoting a sense of belonging.<h3>About You</h3>We’re looking for someone with:<ul><li>Experience in a supportive role, ideally within housing, social care, or a similar environment.</li><li>Strong knowledge of issues affecting older people and awareness of safeguarding practices.</li><li>Excellent organisational and communication skills, with the ability to remain calm under pressure.</li><li>Basic knowledge of housing management and health and safety compliance.</li><li>A proactive attitude and a commitment to equality, diversity, and inclusion.</li></ul><h3>Why Join BCHG?</h3>At BCHG, our values guide everything we do. We’re proud to offer a supportive and inclusive work environment, opportunities for training and growth, and the chance to truly make a difference in people’s lives. Some of the benefits available to our Scheme Manager include:<ul><li>28&nbsp;Days Annual leave per year (pro rata), plus bank holiday entitlements – so you can have a well-earned rest</li><li>Staff recognition scheme – because hard work doesn’t go unnoticed</li><li>100% Annual Attendance Reward – to reward you for being there for our customers</li><li>Annual Pay Review – ensuring your pay reflects what’s happening in the market</li><li>Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters – because sometimes, we all need a helping hand</li><li>Life assurance – In case the worst should happen</li><li>A broad learning and development programme – to help you be the best that you can be</li><li>Access to an attractive contributory pension scheme – giving you peace of mind about life after work.</li></ul><h3>Apply Today!</h3>If you’re ready to take on this rewarding role and help shape the future of retirement living at Vantage Point, we’d love to hear from you.Closing Date:&nbsp;21st January 2025Interviews: Interviews will be held at Vantage Point on Friday 24th January 2025About us:With over 2,183 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations.Since our founding in 1974, we’ve significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers.At Black Country Housing Group, our values are more than just words—they shape the way we operate and how our colleagues interact daily. We’re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families.As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. &nbsp;If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG!

Retirement Living Scheme Manager

Permanent – Full Time – 37.5 HoursWe have an exciting opportunity for a Divisional Head of Social Impact to join and support our growing business.&nbsp; This is a national role, ideally based in our London or Tamworth office but with flexible working.Reporting to the Divisional Regeneration and Partnerships Director you will increase our social and environmental impacts on our projects and ensure the business becomes known as a market leader in this sector.Social value is at the heart of all our existing and new partnerships, and this is an excellent opportunity for someone to engage with our stakeholders, develop new relationships and be our ambassador externally promoting what we do.We are seeking previous hands-on experience in managing and reporting social value in a business of similar size and previous experience in the housing sector would be beneficial. Familiarity with data collection and impact reporting via a Social Value portal or similar is preferred.You will have excellent communication skills, able to competently front presentations and meetings with key stakeholders and be able to demonstrate a wealth of experience in managing Social Value programmes or initiatives.Benefits<ul><li>Bonus entitlement based on business targets</li><li>Holidays - 26 days</li><li>Life Assurance</li><li>Pension</li><li>Private medical insurance</li><li>Employee assistance programme</li><li>Sharesave scheme</li><li>Ability to purchase additional holiday</li><li>Access to discount portal</li><li>Cycle to Work scheme and the Lovell Way to EV</li><li>Digital GP</li></ul>As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.We are committed to creating places for everyone – and that is in the mixed communities we develop, but also ensuring Lovell is a genuinely inclusive place to work.&nbsp; Developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Divisional Head of Social Impact

Due to securing a new contract, Ian Williams is seeking a Resident Liaison Officer to join our Capital Business in Birmingham. This is an invaluable role that will ensure Ian Williams continues to work in partnership with the local community, the customers, our client, and other external organisations to continuously improve the lives and surroundings we work in. If you are passionate about making a difference in the community, thrive on building strong relationships and improving buildings and the surroundings people live and work in, we want to hear from you! Benefits include: <ul><li>Be part of the company profit share scheme (12% of base salary achieved last year)</li><li>Private mileage scheme and fuel card</li><li>Let us help you prepare for your future with an employer pension contribution of up to 5%</li><li>Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year</li><li>Life Insurance, 3x your salary</li><li>Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.</li></ul>Resident Liaison Officer role: <ul><li>As a Resident Liaison Officer, you will support in the successful delivery of our decarbonisation and planned maintenance, refurbishment contract, working within the residential properties</li><li>You will be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the teamresponsible for communicating internally and externally about upcoming renovation works, the progress, and its completion</li><li>Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow</li><li>Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract</li><li>Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always considering the contract deliverables.</li></ul>What will you bring as a Resident Liaison Officer? <ul><li>Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate</li><li>Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered</li><li>Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution</li><li>Excellent IT skills, including Microsoft (Word and Outlook)</li><li>A full UK driving licence, which is essential to undertake the role of Resident Liaison Officer.</li></ul>Additional Benefits include: <ul><li>Enhanced maternity/ paternity pay</li><li>Training and development opportunities</li><li>Trade discounts from our preferred suppliers for you and your friends and family</li><li>Specsavers vouchers</li><li>For information on all other additional benefits, please visit our website.</li></ul>About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.

Resident Liaison Officer

JOB DESCRIPTION Title: Housing Support Officer Salary: £12.28 per hour Working Hours: 18.75 hours per week. Due to the nature of the post evenings and Bank Holidays work may be necessary. Responsible to: Housing Services Manager Location: YMCA Black Country Housing projects as agreed Background: YMCA Black Country Group (YMCA BCG) is the branch of the YMCA global movement in the Black Country. YMCA BCG operates charitable companies &amp; associated trading subsidiaries in the Black Country boroughs and South Staffordshire area. The combined turnover of the group is in excess of £6M, delivering a wide range of community services including supported housing, youth work, childcare and family support, drug and alcohol counselling, skills and employment training, health and well-being services. YMCA BCG employs over 200 staff and also works with around 50 volunteers and voluntary trustees. Job role: To support the Housing Services Manager to ensure the provision of high-quality day-to-day housing management and tenancy sustainment functions of the YMCA's housing stock in Black Country. This includes, but not exclusively, the letting, management, maintenance, administration, rent collection and provision of housing services on all allocated Black Country housing properties. In addition, monitoring and reviewing the progress of residents within the schemes using various tenancy sustainment assessment tool, enabling them to Belong, Contribute and Thrive. Duties: Access to Housing &amp; Tenancy Sustainment 1. To be involved in interviewing applicants and carrying out the appropriate needs and risk assessments and reference checks before offering accommodation. 2. To carry out an appropriate induction to the allocated Black Country housing property once an offer has been made to an applicant. 3. To coordinate or signpost any additional support a resident may require during their time at the YMCA by liaising with internal and external agencies in relation to maintaining their accommodation. 4. To promote the services provided by YMCA Black Country Housing Services ensuring referral agencies and applicants have the appropriate information about the schemes. 5. To keep voids to a minimum on allocated properties by ensuring they are cleaned, prepared and ready to let in the quickest time possible. 6. To complete and record property checks at least monthly (more frequent if required) to ensure residents are adhering to the licence agreement and the property is being kept in a good condition, reporting any property defects in a timely manner. Financial Accountability 7. To be responsible for managing the rent arrears of allocated properties maximising all income, reducing arrears, and ensuring all records are accurate and up to date. Monitoring any rent agreements that may be agreed by the Housing Services Manager. 8. To ensure the Housing Services Manager is aware of any rent accounts that are risky and take proactive action to address in line with the rent arrears policy. 9. Ensure residents claim all entitled benefits including Housing Benefit and other applicable benefits / grants to ensure recovery of rent and service charges. 10. Liaise with Housing Benefit staff to ensure the residents account is active and the resident is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears. Housing Management Services 11. Liaise with Housing Benefit Office, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management. 12. Ensure that residents are compliant with and kept fully informed and consulted on matters affecting their Licence Agreement/Tenancy and they understand their rights and responsibilities. 13. Liaise with Housing Service Manager concerning breaches of the Licence Agreement/Tenancy at an early stage and help seek positive resolutions. 14. Make regular visits to the residents in their property to ensure safety and security of the accommodation and deliver and monitor management and support services. 15. Deliver housing services including arranging the servicing of appliances and advice on safe use of equipment and appliances where applicable. 16. Maintain information relevant to the client group including information on issues and organisations relevant to the welfare of vulnerable people. 17. Ensure incidents / issues arising are fully reported and investigated and take action to resolve problem or take holding action until a permanent solution is found. Tenancy Sustainment Support 18. Deliver person centred support to residents living in our supported housing units enabling them to sustain their tenancy whilst working in a Trauma Informed way and deliver services that are culturally sensitive, safe services that people trust and want to use. 19. Ensure that resident's needs are monitored appropriately, and that personal progression is recorded utilising the outcomes star, wellbeing assessment and other tools as required. 20. Proactively engage residents in a range of 1-1 and group interventions enabling them to address their needs and sustain their tenancy. 21. Ensure that all safeguarding concerns are recorded, and action taken where required. 22. To support residents to move on from our supported accommodation when we feel they have the skills to live independently. Enable them to bid on properties as required or consider other suitable housing options for resettlement. Maintenance Tasks 23. Undertake regular visits to the housing properties including communal areas to inspect the accommodation and get resident feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained. 24. Support residents to raise repairs and maintenance issues or do so on their behalf. 25. Carry out an end of licence visit with the resident to ensure the property is left in a good condition. 26. Complete a void report when the property becomes vacant and submit to the Housing Services Manager / or their representative to minimise void periods. 27. Work to ensure the general security of the buildings including the testing of the alarm systems, CCTV, door entry and communications systems where applicable. General 28. Prepare statistical and other reports as required by stakeholders or as requested by the Housing Services Manager ensuring all administrative functions (including updating rent accounts, the Client Record Management system, Outcome Star, Wellbeing Assessments etc) are carried out efficiency as necessary for the post. 29. Contribute to the review of paperwork, policies and procedures and systems used with the housing services to improve services and ensuring best practice. 30. Promote the aims and purposes of the YMCA. 31. Participate in Housing Staff meetings and other housing related meetings with residents and stakeholders as required. 32. To represent the association at agreed external meetings and report back to the Housing Services Manager. 33. Carry out work responsibilities in line with the Association's policies and procedures including safeguarding, equality and diversity, staff development and ensuring the health and safety of self and others at all times. 34. To carry out any other reasonable duty as requested by the Housing Services Manager or Head of Housing. Person Specification Job role: Housing Support Officer Experience / Qualifications Essential Desirable Current in-depth knowledge of housing issues and legislation, particularly pertaining to homelessness √ Knowledge of the benefits and welfare system √ Knowledge of external bodies associated with and or affiliated to supported housing √ Experience of working in a supported housing environment with young people or vulnerable adults √ Experience of completing reports, support plans, action plans, and tracking progression √ Experience of delivering Trauma Informed Care √ Excellent level of education (literacy, IT and numeracy) √ Training relevant to supported housing and the client group √ NVQ level 3 or equivalent in Housing or Support related field √ Skills / Abilities Essential Desirable Ability to demonstrate an empathetic and person-centred approach √ Ability to demonstrate and understand the importance of effective team working √ Ability to work with minimal or no supervision and to use initiative √ Ability to multitask and prioritise using effective organisation and planning skills √ Ability to solve problems √ Ability to understand and represent service users' rights and best interests whilst liaising with other professionals on the service user's behalf √ Ability to assess changes in service users' needs, health, mood etc and alert others to any potential risks or safeguarding issues √ Ability to build appropriate relationships with young people and vulnerable adults, listen actively and respond appropriately to service users' needs √ Ability to work with discretion, integrity and confidentially in a nonjudgmental way √ Personal Attributes Essential Desirable Can understand the needs of people from diverse cultural, social, and racial backgrounds. √ Can build relationships based on trust and respect and maintain them. √ Can work under pressure, be patient and remain calm in stressful situations. √ Can set boundaries and challenge inappropriate behaviour. √ Is caring, calm, compassionate and approachable. √ Can provide appropriate guidance, support, and advice. √ Is confident, assertive, enthusiastic, motivated, resilient, and committed. √ Can inspire and motivate young people and vulnerable adults. √ Is flexible and can adapt to change. √ Other Essential Desirable Ability to respect the YMCA's Christian ethos √ Willingness to undergo a satisfactory DBS check. √ Have a clean valid driving licence √ THE POST HOLDER MUST AGREE TO AUTHORISE A FULL CRIMINAL RECORDS BUREAU CHECK. THEY MUST ALSO MEET THE REQUIREMENTS OF OFSTED. √ Please submit both CV and Covering Letter to be considered

Housing Support Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at their Powell House development in Sutton Coldfield. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: ACTUAL £21, 490.34 plus benefits and bonus. Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

If this is YOU, and you want to learn more about this role and the work of the YMCA, before you make an application please contact: Caroline Boyce 0121 714 2626 or 0121 524 1950 (Monday-Friday, 9-5pm) we will not accept online CV submissions JOB DESCRIPTION Title: Housing Support Worker Salary: £11.55 per hour Working Hours: 15 hours per week (on average) based on a rota of alternate weekend shifts of 12 hours one week and 18 hours second week. Due to the nature of the post evenings and Bank Holiday work may be necessary. Responsible to: Housing Services Manager Location: YMCA Black Country Housing projects as agreed Background: YMCA Black Country Group (YMCA BCG) is the branch of the YMCA global movement in the Black Country. YMCA BCG operates charitable companies &amp; associated trading subsidiaries in the Black Country boroughs and South Staffordshire area. The combined turnover of the group is in excess of £6M, delivering a wide range of community services including supported housing, youth work, childcare and family support, drug and alcohol counselling, skills and employment training, health and well-being services. YMCA BCG employs over 200 staff and also works with around 50 volunteers and voluntary trustees. Job role: To support the Housing Services Manager to ensure the provision of high-quality day-to-day housing management and tenancy sustainment functions of the YMCA's housing stock in Black Country. This includes, but not exclusively, the letting, management, maintenance, administration, rent collection and provision of housing services on all allocated Black Country housing properties. In addition, monitoring and reviewing the progress of residents within the schemes using various tenancy sustainment assessment tool, enabling them to Belong, Contribute and Thrive. Duties: Access to Housing &amp; Tenancy Sustainment 1. To support Housing and Support Officers with resident induction to the allocated Black Country housing property once an offer has been made to an applicant. 2. To coordinate or signpost any additional support a resident may require during their time at the YMCA by liaising with internal and external agencies in relation to maintaining their accommodation. 3. To promote the services provided by YMCA Black Country Housing Services ensuring referral agencies and applicants have the appropriate information about the schemes. 4. To support residents to maintain their allocated property by teaching them how and encouraging them to keep their property clean. 5. Reporting any property defects in a timely manner. Housing Management Services 6. Respond to housing enquiries and provide information and signposting to applicants as they arise. 7. Ensure that residents are compliant with and kept fully informed and consulted on matters affecting their Licence Agreement/Tenancy and they understand their rights and responsibilities. 8. Liaise with Housing Service Manager concerning breaches of the Licence Agreement/Tenancy at an early stage and help seek positive resolutions. 9. Make regular visits to the residents in their property to ensure safety and security of the accommodation and deliver and monitor management and support services. 10. Maintain information relevant to the client group including information on issues and organisations relevant to the welfare of vulnerable people. 11. Ensure incidents / issues arising are fully reported and investigated and take action to resolve problem or take holding action until a permanent solution is found. Tenancy Sustainment and Engagement Support 12. Create a safe and welcoming environment for young people, building positive relationships with them. 13. Deliver person centred support to residents living in our supported housing units enabling them to sustain their tenancy whilst working in a Trauma Informed way and deliver services that are culturally sensitive, safe services that people trust and want to use. 14. Plan and deliver engaging needs led activities and programmes that promote personal growth and development. 15. Proactively engage residents in a range of 1-1 and group interventions enabling them to address their needs and sustain their tenancy. 16. Support the implementation of workshops, group discussions, and recreational activities aimed at promoting personal development and social skills. 17. Ensure that all safeguarding concerns are recorded, and action taken where required. Maintenance Tasks 18. Undertake regular visits to the housing properties including communal areas to inspect the accommodation and get resident feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained. 19. Support residents to raise repairs and maintenance issues or do so on their behalf. 20. Support colleagues to maintain the general security of the buildings including the areas open to the public. General 21. Ensure case studies and feedback forms are collated after sessions. 22. Utilise feedback mechanisms to continuously adapt and enhance program delivery and content 23. Gather weekly participant numbers at sessions, work towards meeting KPIs set by Housing Services Manager. 24. Ensure that all activities are safe and secure for all participants by completing risk assessments as appropriate. 25. Contribute to the review of paperwork, policies and procedures and systems used within the housing services to improve services and ensuring best practice. 26. Promote the aims and purposes of the YMCA. 27. Participate in Housing Staff meetings and other housing related meetings with residents and stakeholders as required. 28. To represent the association at agreed external meetings and report back to the Housing Services Manager. 29. To carry out any other reasonable duty as requested by the Housing Services Manager or Head of Housing. Person Specification Job role: Housing Support Worker Experience / Qualifications Essential Desirable Current in-depth knowledge of housing issues and legislation, particularly pertaining to homelessness √ Knowledge of the benefits and welfare system √ Knowledge of external bodies associated with and or affiliated to supported housing or youth work √ Experience of working in a supported housing or youth work environment with young people or vulnerable adults √ Experience of completing reports, support plans, action plans, and tracking progression √ Experience of delivering Trauma Informed Care √ Excellent level of education (literacy, IT and numeracy) √ Training relevant to supported housing or youth work and the client group √ NVQ level 3 or equivalent in Housing or Support related field √ Skills / Abilities Essential Desirable Ability to demonstrate an empathetic and person-centred approach √ Ability to demonstrate and understand the importance of effective team working √ Ability to work with minimal or no supervision and to use initiative √ Ability to multitask and prioritise using effective organisation and planning skills √ Ability to solve problems √ Ability to understand and represent service users' rights and best interests whilst liaising with other professionals on the service user's behalf √ Ability to assess changes in service users' needs, health, mood etc and alert others to any potential risks or safeguarding issues √ Ability to build appropriate relationships with young people and vulnerable adults, listen actively and respond appropriately to service users' needs √ Ability to work with discretion, integrity and confidentially in a nonjudgmental way √ Personal Attributes Essential Desirable Can understand the needs of people from diverse cultural, social, and racial backgrounds. √ Can build relationships based on trust and respect and maintain them. √ Can work under pressure, be patient and remain calm in stressful situations. √ Can set boundaries and challenge inappropriate behaviour. √ Is caring, calm, compassionate and approachable. √ Can provide appropriate guidance, support, and advice. √ Is confident, assertive, enthusiastic, motivated, resilient, and committed. √ Can inspire and motivate young people and vulnerable adults. √ Is flexible and can adapt to change. √ Other Essential Desirable Ability to respect the YMCA's Christian ethos √ Willingness to undergo a satisfactory DBS check. √ Have a clean valid driving licence √ THE POST HOLDER MUST AGREE TO AUTHORISE A FULL CRIMINAL RECORDS BUREAU CHECK. THEY MUST ALSO MEET THE REQUIREMENTS OF OFSTED. √

Housing Support Worker

If this is YOU, and you want to learn more about this role and the work of the YMCA, please contact: Caroline Boyce 0121 714 2626 or 0121 524 1950 (Monday-Friday, 9-5pm) we will not accept online CV submissions, please call to apply JOB DESCRIPTION Title: Housing Support Officer Salary: £12.28 per hour Working Hours: 37.5 hours per week. Due to the nature of the post evenings and Bank Holidays work may be necessary. Responsible to: Housing Services Manager Location: YMCA Black Country Housing projects as agreed Background: YMCA Black Country Group (YMCA BCG) is the branch of the YMCA global movement in the Black Country. YMCA BCG operates charitable companies &amp; associated trading subsidiaries in the Black Country boroughs and South Staffordshire area. The combined turnover of the group is in excess of £6M, delivering a wide range of community services including supported housing, youth work, childcare and family support, drug and alcohol counselling, skills and employment training, health and well-being services. YMCA BCG employs over 200 staff and also works with around 50 volunteers and voluntary trustees. Job role: To support the Housing Services Manager to ensure the provision of high-quality day-to-day housing management and tenancy sustainment functions of the YMCA's housing stock in Black Country. This includes, but not exclusively, the letting, management, maintenance, administration, rent collection and provision of housing services on all allocated Black Country housing properties. In addition, monitoring and reviewing the progress of residents within the schemes using various tenancy sustainment assessment tool, enabling them to Belong, Contribute and Thrive. Duties: Access to Housing &amp; Tenancy Sustainment 1. To be involved in interviewing applicants and carrying out the appropriate needs and risk assessments and reference checks before offering accommodation. 2. To carry out an appropriate induction to the allocated Black Country housing property once an offer has been made to an applicant. 3. To coordinate or signpost any additional support a resident may require during their time at the YMCA by liaising with internal and external agencies in relation to maintaining their accommodation. 4. To promote the services provided by YMCA Black Country Housing Services ensuring referral agencies and applicants have the appropriate information about the schemes. 5. To keep voids to a minimum on allocated properties by ensuring they are cleaned, prepared and ready to let in the quickest time possible. 6. To complete and record property checks at least monthly (more frequent if required) to ensure residents are adhering to the licence agreement and the property is being kept in a good condition, reporting any property defects in a timely manner. Financial Accountability 7. To be responsible for managing the rent arrears of allocated properties maximising all income, reducing arrears, and ensuring all records are accurate and up to date. Monitoring any rent agreements that may be agreed by the Housing Services Manager. 8. To ensure the Housing Services Manager is aware of any rent accounts that are risky and take proactive action to address in line with the rent arrears policy. 9. Ensure residents claim all entitled benefits including Housing Benefit and other applicable benefits / grants to ensure recovery of rent and service charges. 10. Liaise with Housing Benefit staff to ensure the residents account is active and the resident is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears. Housing Management Services 11. Liaise with Housing Benefit Office, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management. 12. Ensure that residents are compliant with and kept fully informed and consulted on matters affecting their Licence Agreement/Tenancy and they understand their rights and responsibilities. 13. Liaise with Housing Service Manager concerning breaches of the Licence Agreement/Tenancy at an early stage and help seek positive resolutions. 14. Make regular visits to the residents in their property to ensure safety and security of the accommodation and deliver and monitor management and support services. 15. Deliver housing services including arranging the servicing of appliances and advice on safe use of equipment and appliances where applicable. 16. Maintain information relevant to the client group including information on issues and organisations relevant to the welfare of vulnerable people. 17. Ensure incidents / issues arising are fully reported and investigated and take action to resolve problem or take holding action until a permanent solution is found. Tenancy Sustainment Support 18. Deliver person centred support to residents living in our supported housing units enabling them to sustain their tenancy whilst working in a Trauma Informed way and deliver services that are culturally sensitive, safe services that people trust and want to use. 19. Ensure that resident's needs are monitored appropriately, and that personal progression is recorded utilising the outcomes star, wellbeing assessment and other tools as required. 20. Proactively engage residents in a range of 1-1 and group interventions enabling them to address their needs and sustain their tenancy. 21. Ensure that all safeguarding concerns are recorded, and action taken where required. 22. To support residents to move on from our supported accommodation when we feel they have the skills to live independently. Enable them to bid on properties as required or consider other suitable housing options for resettlement. Maintenance Tasks 23. Undertake regular visits to the housing properties including communal areas to inspect the accommodation and get resident feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained. 24. Support residents to raise repairs and maintenance issues or do so on their behalf. 25. Carry out an end of licence visit with the resident to ensure the property is left in a good condition. 26. Complete a void report when the property becomes vacant and submit to the Housing Services Manager / or their representative to minimise void periods. 27. Work to ensure the general security of the buildings including the testing of the alarm systems, CCTV, door entry and communications systems where applicable. General 28. Prepare statistical and other reports as required by stakeholders or as requested by the Housing Services Manager ensuring all administrative functions (including updating rent accounts, the Client Record Management system, Outcome Star, Wellbeing Assessments etc) are carried out efficiency as necessary for the post. 29. Contribute to the review of paperwork, policies and procedures and systems used with the housing services to improve services and ensuring best practice. 30. Promote the aims and purposes of the YMCA. 31. Participate in Housing Staff meetings and other housing related meetings with residents and stakeholders as required. 32. To represent the association at agreed external meetings and report back to the Housing Services Manager. 33. Carry out work responsibilities in line with the Association's policies and procedures including safeguarding, equality and diversity, staff development and ensuring the health and safety of self and others at all times. 34. To carry out any other reasonable duty as requested by the Housing Services Manager or Head of Housing. Person Specification Job role: Housing Support Officer Experience / Qualifications Essential Desirable Current in-depth knowledge of housing issues and legislation, particularly pertaining to homelessness √ Knowledge of the benefits and welfare system √ Knowledge of external bodies associated with and or affiliated to supported housing √ Experience of working in a supported housing environment with young people or vulnerable adults √ Experience of completing reports, support plans, action plans, and tracking progression √ Experience of delivering Trauma Informed Care √ Excellent level of education (literacy, IT and numeracy) √ Training relevant to supported housing and the client group √ NVQ level 3 or equivalent in Housing or Support related field √ Skills / Abilities Essential Desirable Ability to demonstrate an empathetic and person-centred approach √ Ability to demonstrate and understand the importance of effective team working √ Ability to work with minimal or no supervision and to use initiative √ Ability to multitask and prioritise using effective organisation and planning skills √ Ability to solve problems √ Ability to understand and represent service users' rights and best interests whilst liaising with other professionals on the service user's behalf √ Ability to assess changes in service users' needs, health, mood etc and alert others to any potential risks or safeguarding issues √ Ability to build appropriate relationships with young people and vulnerable adults, listen actively and respond appropriately to service users' needs √ Ability to work with discretion, integrity and confidentially in a nonjudgmental way √ Personal Attributes Essential Desirable Can understand the needs of people from diverse cultural, social, and racial backgrounds. √ Can build relationships based on trust and respect and maintain them. √ Can work under pressure, be patient and remain calm in stressful situations. √ Can set boundaries and challenge inappropriate behaviour. √ Is caring, calm, compassionate and approachable. √ Can provide appropriate guidance, support, and advice. √ Is confident, assertive, enthusiastic, motivated, resilient, and committed. √ Can inspire and motivate young people and vulnerable adults. √ Is flexible and can adapt to change. √ Other Essential Desirable Ability to respect the YMCA's Christian ethos √ Willingness to undergo a satisfactory DBS check. √ Have a clean valid driving licence √ THE POST HOLDER MUST AGREE TO AUTHORISE A FULL CRIMINAL RECORDS BUREAU CHECK. THEY MUST ALSO MEET THE REQUIREMENTS OF OFSTED. √

Job Description Housing Officer Permanent Grade 4 - £33,366 - £40,476 consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This is an exciting opportunity to work in the new block at Perry Barr Commonwealth Games site which has recently been acquired by Birmingham City Council's Housing Management. You will have responsibility for managing the new block and will be required to be based on site Monday to Friday ensuring tenants are maintaining the high standard, brand new feel. You must have experience in dealing with difficult conversations, dealing with Anti-social behaviour issues that occur. Initially responsible for supervising Neighbourhood and Estate caretakers on a day-to-day basis (Subject to the Housing Redesign) which include undertaking one to one's, return to work interviews, identify training needs, setting targets and undertake risk assessments and dealing with any performance issues. Reporting repairs as required and ensuring that the properties are kept free from hazards and meet our Health and Safety standards. Following the implementation of the new redesign you will have a defined area which will include the Perry Barr - Plot 9. You will be required to: <ul> <li>Have a good knowledge of property management, particularly Health and Safety</li> <li>Inspect properties every 3 to 4 months ensuring they are being kept to a high standard. </li> <li>Deal with all Anti-social behaviour issues and conditions of tenancy breaches.</li> <li>Support tenant with any queries when they have been allocated the property.</li> <li>Conduct Monthly Block Inspections (Subject to redesign)</li> <li>The ability to communicate with our various stakeholders.</li> <li>Answer complaints and queries through Birmingham Feedback.</li></ul>This is an opportunity to offer and tailor a bespoke service for residents in this brand new block. If you are interested in being part of a flagship project that will not only support and develop your skills but will also help shape the future of housing management within Birmingham. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. "Interviews for this post will take place at Perry Barr - Plot 9. Shortlisted candidates will be provided with further information" For any informal enquires please contact: Samantha Jones, Housing Manager by email <a href="mailto:samantha.j.jones@birmingham.gov.uk" target="_blank">samantha.j.jones@birmingham.gov.uk</a> We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim. Closing date 21st January 2025 11:59 Ref: BCC2707 We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification link About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer

Salary: £40-£45kLocation: Hybrid with office working in BirminghamClosing Date: Monday 3rd February at 5pm<h2>Background</h2>This is an opportunity to join a thriving business which is driven by the desire to see organisations performing and operating at their best. We are a leading multidisciplinary management and technical consultancy offering a wide range of services to housing associations, local authorities, Government bodies and the charitable sector.<h2>Role purpose</h2>As a growing consultancy business, working predominantly in the social housing sector, we are looking for a highly organised and results-driven Bid and Knowledge Manager who will help us to secure new and repeat work with our clients through tenders and proposals. This role is a crucial one in the business and needs someone who has prior experience of bid co-ordination and project management.&nbsp;The successful candidate will work with the senior team to identify and then submit bids of the highest quality. In addition to this, we are looking for someone who will develop and maintain a library of key information that we use to help us with bids such as case studies, CVs, standard question responses etc. We need someone who has excellent written skills plus an eye for detail and is process driven. You will need to foster good working relationships with colleagues and adhere to strict deadlines.&nbsp;This role also requires good IT and administrative skills to help you work efficiently and effectively.We know that winning bids is a team effort so we will support you to learn about the business and feel confident in your role. ARK’s strength lies in our people and we are keen to help our team learn, develop and progress wherever possible.We are an inclusive employer and our aim is to have a team that reflects the diversity of the communities in which we work. If you read this job description and meet most of the criteria, then we would love to hear from you.<h2>To apply</h2>If this opportunity to join and grow with an established consultancy appeals to you, please click below and attach your CV with a one-page covering letter.You can read the full job description here:&nbsp;<a href="https://www.arkconsultancy.co.uk/wp-content/uploads/2025/01/Recruitment-Pack-Bid-and-Knowledge-Manager.pdf" target="_blank">https://www.arkconsultancy.co.uk/wp-content/uploads/2025/01/Recruitment-Pack-Bid-and-Knowledge-Manager.pdf</a>The closing date for applications is&nbsp;5pm on Monday 3rd February 2025.

Bid & Knowledge Manager

Job Title - Support Worker Location - Chapter House - West Bromwich Hourly Pay - £12.14PH Contract type - Permanent 35 hours per week Working hours- 7am - 3pm or 1pm - 9pm Working 5 days out of 7 which include Bank holidays and weekends. About us - Chapter House is a 24 hourSupported housing project. Our supported housing project is based in West Bromwich and is temporary accommodation, for single homeless people who have support needs. Each person`s stay is for up to one year. GSA has policies in place that ensure each person living within their property receives the same opportunities, support and chance to better themselves and their general lifestyle. About the Service Members of staff work with the client as their `keyworker`. Clients work with their keyworker to evidence that they are meeting their support needs and that can maintain their tenancies so that they can move on to independent accommodation. The keyworker assists each Client in identifying their support needs and empowering them to acquire the skills to achieve their objectives as set out within the support plan which is reviewed monthly with their key worker. Our purpose We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently. Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life. Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen. Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are:<ul> <li>We believe our customer is everything</li> <li>We are one team</li> <li>We are supportive and caring</li> <li>We are business-minded for social purpose</li> <li>We are curious and ambitious.</li> </ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP). GreenSquareAccord also offer a non-contractual performance-related bonus scheme. Further details will be made available upon joining, along with supporting documentation which can be found on the GreenSquareAccord intranet site. How to apply If you wish to apply for this role please email a copy of your up to date CV to [email protected] . It is also recommended that you make your current Line Manager aware of any roles you are applying for within the organisation. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Housing Support worker

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Housing Officer Lateral Move Permanent Working 36.5 hour per week Grade 4 - £33,366 - £40,470 Consultation grade - subject to formal evaluation under the Pay Equity Review We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. Located on the South of Birmingham This is an exciting opportunity to join our Housing Management team, supporting our council tenants and overseeing the management of our 59,000 council properties. City Housing is embarking on a transformation journey to improve the services provided to residents, the Housing Officer role is key to developing that relationship with our residents to ensure they feel safe and supported within their homes. As a front facing customer role, you will be the main contact for our tenants and will deal with a wide range of issues to enable residents to sustain their tenancies. You will be responsible for conducting tenancy visits, dealing with anti social behaviour, resident engagement and addressing ongoing tenancy issues. This role is very much about working with our residents, the community, and partners within your designated locality to deliver an excellent Housing Management service. You will be expected to work face to face with customers and provide a visible presence within your area. If you are someone who places the customer at the heart of what you do we would love to hear from you. For any informal enquires please contact: <a href="mailto:Jayne.Owen@birmingham.gov.uk" target="_blank">Jayne.Owen@birmingham.gov.uk</a> You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Ref: BCC2690 We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer- Lateral Move

Want to do the best work of your life? Playing your part in making a big difference to the environment and communities we serve. Our people make Severn Trent a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our purpose is taking care of life's essentials, but we're also big on making a difference, not just because we should but because we care. Therefore, we are excited to announce a new opportunity to join our Waste Treatment Asset Strategy Team as a Strategic Asset Manager! This team develops the medium to long term strategy for the waste treatment estate, develops our five- yearly business plan submission to Ofwat and (working with tactical, operational and delivery teams) makes investment decisions to balance risk and performance. The role of a Strategic Asset Manager is varied and a typical week could see you developing an investment plan for a sewage works that meets the needs of today and the future, researching and reviewing future environmental legislation, advising delivery teams and liaising with developers and regulators! Does this sound like the role for you? Well, if it does, read on... EVERYTHING YOU NEED TO KNOW The team comprises c6 Strategic Asset Managers and analysts reporting to an Asset Strategy Lead. Key accountabilities will be: <ul> <li>Translating the outputs from Ofwat's final determination of our business plan (PR24) into practical plans that tactical and delivery teams can use to manage annual investment.</li> <li>Making clear and sometimes difficult prioritisation decisions to ensure that our investment plans balance capital and operational spend, meet our performance commitments and ensure we remain compliant with environmental legislation.</li> <li>Undertaking medium and long term planning taking into consideration future capacity needs, future legislation and land use. This will include development of our next business plan submission to Ofwat (PR29).</li> <li>Improving our processes particularly in relation to understanding housing and trade growth within our catchments. </li></ul><ul> <li>Ensuring that you have current knowledge of sewage treatment processes and working practices, developing links with other water companies where appropriate.</li></ul><ul> <li>Considering the life cycle of a variety of sewage treatment assets and supporting with developing asset class strategies for out most critical assets. </li></ul><ul> <li>Working with the team and Environment Agency to develop our environmental programme for the next 5-10 years. </li></ul><ul> <li>Working alongside out tactical asset planning schemes to provide project sponsorship (generally large and complex schemes).</li></ul><ul> <li>Supporting the development of, and adherence to, our corporate Asset Management Framework.</li> <li>Working with other teams, both internally and externally to ensure plans are communicated and competing priorities are understood and managed. </li></ul><ul> <li>Periodic line management of graduates and apprentice who have placements with the team.</li></ul>WHAT YOU'LL BRING TO THE ROLE Of course, it's important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do. The ideal candidate will have a degree qualification within an engineering or scientific/technical discipline, or the equivalent experience. You will be forward looking and proactive, with the ability to work alone using your own initiative and motivation. You will possess excellent communication and influencing skills and be able to convey detailed information in simple language for a variety of audiences. You will be able to make complex decisions through analysis of technical and financial data to ensure the best outcomes for our customers. Knowledge and experience of one or more of the following are preferable, however candidates with similar experience in an equivalent industry will be considered: <ul> <li>Sewage treatment processes.</li> <li>Delivery/design of water industry capital investment.</li> <li>Water industry asset management/strategy. </li></ul>And when it comes to inclusion, we're making sure we keep up the progress with our wonderful working groups - LGBTQ+, Women in Operations &amp; STEM, Disability and Ethnicity; who help us do just that. We do more, because we care. WHAT'S IN IT FOR YOU Working here isn't just a job. You can build a career at Severn Trent. Whilst we respect hard work, we generously reward you for it. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. We'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family: <ul> <li>Salary range of £51,000 - £59,400 </li> <li>28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) </li> <li>Annual bonus scheme (of up to £2,250 per annum based on company performance) </li> <li>Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) </li> <li>Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate </li> <li>Dedicated training and development with our 'Academy' </li> <li>Electric vehicle scheme and retail offers </li> <li>Family friendly policies </li> <li>Two volunteering days per year </li></ul>WHATS NEXT? We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. We'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails. And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media. Ps. we'll always let you know the outcome of your application after the closing date, so keep an eye on your phone and emails!

Strategic Asset Manager

Job Description #Internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers) Housing Officer- Lateral Move Permanent Grade 4 - £32,076 - £39,186 (pro rata) Consultation Grade subject to formal review under job evaluation Working 18.25 hours per week Part Time Housing Officer Lateral move opportunity for a part time Housing Officer based in Central North and West area, undertaking the full range of housing management duties which may vary according to the size and profile of the area. Using prevention, early intervention education and enforcement approaches and to ensure the proper management of council tenancies in accordance with BCCs Tenancy Management policy and related procedures, in compliance with all relevant legislation, regulatory codes, guidance and professional practice. Case manage complex, high level, and/or escalated cases from Neighbourhood Officers and maintain accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Emma Price <a href="mailto:emma.l.price@birmingham.gov.uk" target="_blank">emma.l.price@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer Gr4 JDPS (2).doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Housing Officer - Lateral Move Permanent Grade 4 - £32,076 - £39,186 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This is an opportunity to join Birmingham City Council's Housing Management Service and provide a real difference for the tenants of this city. This is a vital role ensuring the environmental cleanliness, maintenance and appearance of our neighbourhoods, estates, communal sites, blocks and associated assets. Managing staff and resources and working with partners, tenants and citizens to positively affect the local environment, to both internal and external areas. Managing the associated health and safety of staff, assets and service delivery ensuring that required procedures are in place and followed accordingly. The role will report to a Housing Manager and will work as part of a team. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Peter.Barratt via email <a href="mailto:peter.barratt@birmingham.gov.uk" target="_blank">peter.barratt@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check may be undertaken Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer GR4 JDPS.doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer - Lateral Move

About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

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