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ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values</li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents.</li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals</li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented</li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting</li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.</li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments.</li><li>Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.</li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders.</li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.</li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.</li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies</li><li>Develops capability of team members in order to meet key performance goals and future succession requirements.</li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.</li><li>Oversees the tenancy management process by co-ordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.</li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.</li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.</li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.</li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.</li></ul>About You <ul><li>Good level of general education</li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.</li><li>Proficiency in using property management software. Training will however, be provided.</li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.</li></ul>Experience &amp; Skills Essential <ul><li>Experience of successfully driving revenue, occupancy, service excellence and profitability in a multi-site operation within the property sector, leisure or retail environment.</li><li>Evidence of understanding leadership and expectation setting to achieve high performance in a multi-site role.</li><li>A positive team player, skilled at working collaboratively with team members, key business leaders to drive results and support the wider team and business objectives.</li><li>Excellent organisation skills, including the ability to prioritise workload, achieve deadline driven defined outcomes and displays good judgment under pressure.</li><li>Excellent verbal and written communication skills &amp; numerical skills necessary to complete the above activities.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>Desirable <ul><li>Evidence of change management delivery</li><li>Knowledge of Landlord/Tenant Legislation</li></ul>Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to <a href="mailto:AskHR@greystar.com" target="_blank">AskHR@greystar.com</a>.

Community Manager

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Supported Housing Catering Assistant - £25,325 - £27,378 per annum pro rata to £17,795 - £19,238 (Salaries vary depending on experiences) Hours - 26 hours per week (Flexible Working Pattern - Alternate Weekends and Occasional Bank Holidays) Service - Rowan House, Littlemore, Oxford What You'll Be Doing: Response is looking for an enthusiastic, friendly and approachable person to join the Rowan House team. Rowan House is home to 25 residents with acute mental health needs. Our roles offer employees variety where every day is different whilst also giving a great sense of pride seeing the positive impact you can have on others. Our clients are with Response to gain skills in living independently, while also focussing on improving their mental health. Responses aim is to enhance "co-production working" between staff and residents so we work together to develop Responses activities and services. Our clients really appreciate the passion from our Staff too: "The staff are caring, kind, compassionate and understanding. They support me and care for me and are first class. I am happier now than I have been in years." Client in Adult Services. We want you to support us to support our clients in looking after their physical health and wellbeing through diet and nutrition. Overall job responsibility: <ul> <li>Provide staple meals for residents.</li> <li>Work with the support team to engage with residents around their physical health and wellbeing of diet and nutrition.</li> <li>Oversee the daily running of the in-house catering provided by Apetito including heating and serving of Apetito meals on a daily basis.</li> <li>Oversee the daily preparation of lunch and supper meals including meals not provided by Apetito on a daily basis.</li> <li>Ensure the residents have a person-centred approach with regards to their meal choices and that their dietary needs are taken into consideration when planning menus.</li> <li>Assist management with the menu planning and ordering process for food deliveries.</li> <li>Keep a clean and tidy work environment to comply with food and hygiene safety regulations.</li> <li>Support residents who wish to volunteer kitchen duties in accordance with their care plans, risk assessments and food safety guidance.</li></ul>The Successful Applicant: Our main priority is to find people who can live our values every day - Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you can: <ul> <li>Build relationships and be friendly, compassionate, respectful, patient and empathetic towards others.</li> <li>Basic Food Hygiene knowledge. Willingness to work towards Level 2 if not already obtained.</li> <li>Care for others and support them in challenging times. Perhaps you have done this in your personal life for friends or family. </li> <li>Work calmly and methodically, with organisational, written and verbal skills.</li> <li>Have respect for difference and diversity.</li> <li>Use IT, with a basic knowledge of Word and Outlook.</li></ul>If you feel you would be an ideal candidate but don't have all the essential criteria, we would still like to hear from you. What We Offer: <ul> <li>25 days annual leave pro rata and standard bank and public holidays.</li> <li>Blue Light card and other discounted shopping</li> <li>Employee Assistant Plan - with access to free counselling </li> <li>Cycle to Work Scheme </li> <li>Enhanced family friendly leave</li> <li>Professional qualification sponsorship and study leave </li> <li>£500 refer a friend bonus scheme </li> <li>Optional health cash care plan with money off prescriptions and treatments</li> <li>Wellbeing hub and mental wellbeing support app - approved by NHS</li> <li>Free flu jabs</li> <li>Free DBS application</li></ul>You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients If this Supported Housing Catering Assistant position sounds like the role for you then we would love to hear from you! Please apply today as this vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 02/02/2026 All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK - Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We welcome applications from individuals with a range of neurodivergent thinking styles and from those who might need reasonable adjustments. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.

Supported Housing Catering Assistant

Salary Range: £28,000 - £30,000 gross per annum, car allowance and a fuel card are provided on top Contract type: Full-time Location: Nottingham and surrounding areas We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving licence and access to your own vehicle (essential)</li><li>A customer-focused mindset</li><li>Comfortable using Microsoft Office and IT systems</li><li>Strong problem-solving and complaint-handling skills</li><li>Excellent verbal and written communication</li><li>Reliable, punctual, and well-organised</li><li>Able to prioritise, multitask, and adapt to changing deadlines</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable, and aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Resident Liaison Officer

Location: B73 6EB, must be willing to work between all our Birmingham leisure centres.Hours: 40 hours per week between Monday to Friday + Occasional evenings / weekends when required. Salary: £26,280.07 per annum + Excellent benefits Are you passionate about community development and bringing people together? Birmingham Community Leisure Trust is looking for a motivated and community-focused Community Engagement Officer to help transform our leisure centres into vibrant community hubs. About the Role As a Community Engagement Officer, you will play a key role in building strong relationships with local communities, voluntary organisations, and partners. You'll help ensure our leisure centres offer more than just physical activity - creating welcoming spaces where people can connect, feel supported, and thrive. You will work across various leisure centres in Birmingham, identifying opportunities to deliver inclusive, community-focused activities that meet the diverse needs of local residents. Key Responsibilities <ul><li>Build and maintain strong relationships with community organisations and partners</li><li>Create and manage a comprehensive community contact database</li><li>Identify and develop opportunities for community activities within leisure centres</li><li>Liaise with centre staff to book and coordinate activities and sessions</li><li>Support organisations once activities are established</li><li>Assist with member sign-ups and site tours where required</li><li>Identify and support applications for external grant funding</li><li>Contribute to and lead the BCLT Sport &amp; Community Engagement Plan</li><li>Support centre staff with community-related queries</li><li>Assist with advertising and promotion of activities</li><li>Ensure equality, diversity, safeguarding, and privacy needs are understood and met</li></ul>About You We're looking for someone who is: <ul><li>A strong communicator with excellent interpersonal skills</li><li>A team player who can build trust and positive relationships</li><li>Self-motivated, organised, and able to manage multiple projects</li><li>Flexible and able to work under pressure</li><li>Confident using IT and Microsoft Office packages</li><li>Passionate about equality, diversity, and safeguarding</li></ul>Essential Requirements <ul><li>A community development qualification and/or relevant leisure/community experience</li><li>A full, current driving licence</li><li>Willingness to travel across Birmingham as required</li></ul>What we offer <ul><li>Holidays: 21 days (pro rata) plus bank holidays </li><li>Pension: Up to 6% contributory pension scheme</li><li>Training and development: A wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.</li><li>Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.</li><li>Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.</li><li>ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.</li><li>Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.</li><li>Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.</li></ul>Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate. *Google Chrome is the preferred browser to access Serco careers website*

Community Engagement Officer

Forefield Junior School part of Mersey View Learning Trust. We are seeking a reliable Premises Officer who, under the guidance of senior staff, will be responsible for the maintenance, cleanliness, and security of the school premises. Please visit Mersey View Learning Trust's website for further details. The Trust is required under law and guidance to check the criminal background of all employees. Decisions to appoint will be subject to consideration of an Enhanced Disclosure, including a Barred List check from the Disclosure and Barring Service. Because of the nature of the work for which you are applying this post is except from the rehabilitation of offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020). The amendments to the rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered 'protected'. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Guidance on whether a conviction or caution should be disclosed can be found on the Ministry of Justice website which can be accessed here: <a href="https://www.gov.uk/government/publications/new-guidance-on-the-rehabilitation-of-offenders-act-1974" target="_blank">https://www.gov.uk/government/publications/new-guidance-on-the-rehabili…</a> Successful applicants will be required to complete a confidential medical questionnaire and may be required to undergo a medical examination. The Trust may carry out an online search on shortlisted candidates as part of our due diligence and in line with Keeping Children Safe in Education. This may help identify incidents or issues that have happened and are publicly available online, which we may wish to explore with you at interview. Candidates are asked to complete the application form which is available via Mersey View Learning Trust website, by closing date 30th January 2025. We look forward to receiving your application. How to apply Apply via Mersey View Learning Trusts Website: <a href="https://www.merseyview.com/Vacancies/" target="_blank">https://www.merseyview.com/Vacancies/</a>

Premises Officer

Housing Officer AASC Preston &amp; Fylde Full time, 37.5 hours per week. Monday - Friday Salary: £26,906.00, plus Serco Benefits. You are required to have a valid UK driving licence for this role. A company car will be provided. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the North West of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Main purpose: <ul><li>Delivery of services required under the AASC contract to support Service Users in their Area. </li><li>Responsibility for property standards in all accommodation within the initial accommodation (IA) completing monthly property inspections (as a minimum) to ensure they meet contractual requirements, standards, and performance targets. </li><li>Provide welfare support and signposting to the Service Users in their care. </li><li>Respond to any issues, requests, complaints, etc. raised through the AIRE Services and report on incidents.</li></ul>Main Accountabilities: <ul><li>Ensure delivery of all core Service User support services as prescribed under the contract. </li><li>Provide inductions for all new Service Users to the IA, ensuring Service User understanding of the services available, the property and standards of behaviour, emergency evacuation process and complaints procedure. </li><li>Respond to requests for assistance and support received via the AIRE Services. </li><li>Manage incidents raised by the AIRE Services. </li><li>Deliver against the tasking schedule or as required by the Field operations manager. </li><li>Provide accurate and timely reporting on visits, inspections, repairs, incidents etc. to support the adherence to contractual requirements and agreed timescales. </li><li>Complete monthly inspections within the IA to ensure standards are being met and highlight any required maintenance. </li><li>Undertake further inspections as required (i.e. pre-dispersal). </li><li>Responsible for managing discontinuations and reporting potential absconders within the IA in line with Local Operating Procedures (LOP).</li><li>Complete first fix and minor repairs where identified and tasked </li><li>Maintain property standards to ensure compliance with contractual commitments and property legislation. </li><li>Accountable for following all processes, procedures, and policies under the contract. </li><li>Manage access to the IA for suppliers, visitors, maintenance etc. </li><li>Responsible for ensuring safety of Service Users in accordance with Safeguarding policies and procedures, including welfare checks, dealing with urgent medical needs, managing anti-social behaviour, children's safeguarding needs, etc. </li><li>Assisting with day-to-day IA operations including, daily registers, post, reception duties etc. </li><li>Ensuring the building is always safe and compliant; monitoring CCTV, daily patrols, weekly fire alarm testing, emergency evacuations, and contacting emergency services when necessary. </li></ul>What you'll need to do the role: <ul><li>Strong experience of working in a service environment, with demonstrable knowledge of communication skills.</li><li>Knowledge/experience of working within a property related environment. </li><li>Strong interpersonal skills. </li><li>IT literate, knowledge of MS Word, Excel, etc. </li><li>Ability to manage conflict. </li><li>Strong organisational skills. </li></ul>Desirable: <ul><li>Some maintenance knowledge desirable.</li><li>Safeguarding knowledge/experience in a similar environment desirable. </li><li>Experience in a security related role. </li></ul>Why Serco: Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. Great people: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer: <ul><li>Salary: Competitive salaries with annual reviews.</li><li>Pension: Up to 6% contributory pension scheme.</li><li>Holidays: 25 days' annual leave plus bank holidays.</li><li>Training and development: We offer a wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.</li><li>Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.</li><li>Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.</li><li>ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.</li><li>Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.</li><li>Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.</li></ul>#aasc All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Housing Officer Preston & Fylde

Accommodation Assistant Start your career at Dalata Hotel Group! We are looking for team members to join us on an exciting journey. You will receive training through our Dalata Academy to help you learn important skills. You will also meet experienced team members who can help you grow. At Dalata, we believe in promoting from within. If you work hard, you can have new opportunities in the future. Join us and be part of a friendly team! Benefits <ul> <li>Free employee meals on duty</li> <li>50% Off F&amp;B in all properties</li> <li>€/£60 employee rate on rooms for all Dalata-owned hotels</li> <li>30% off Friends &amp; Family rate</li> <li>Extra AL day for every year worked (5 days to a maximum of 5 days)</li> <li>Employee Assistance Programme.</li> <li>Cycle to Work Scheme/Transport Schemes</li> <li>Pension access (Ask your HR Manager for local pension information)</li> <li>Development Opportunities through our Dalata Academy- support your career journey</li> <li>Staff Appreciation Initiatives, fun team-building activities and regular charity events</li> </ul>Your Job: <ul> <li>Ensure that all rooms and common areas are cleaned to the Dalata standard.</li> <li>Point out anything that needs fixing.</li> <li>Be ready to help in other departments.</li> </ul>What You'll Need: <ul> <li>Having experience in cleaning and housekeeping is good, but it is not needed.</li> <li>Friendly with customers</li> <li>Pay attention to details.</li> </ul>About Us Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany &amp; the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. Apply for this job

Accommodation Assistant

The Vacancy Resident Liaison Officer - North London (Planned Works) Company: WPS Salary: Competitive, based on experience WPS is looking for a Resident Liaison Officer (RLO) to join our team on an exciting new planned works project in North London. This role is all about communication, support, and customer care, ensuring residents have a smooth experience throughout the works. Key Responsibilities Act as the main point of contact between residents and the site team Schedule appointments and clearly communicate work programmes Handle queries, concerns, and complaints with empathy and professionalism Maintain accurate records and assist with compliance documentation Ideal Candidate • Previous experience in planned works within social housing • Strong communication and organisational skills • Ability to work independently and as part of a team • Full UK driving licence (essential for travel across sites) • Familiarity with social housing environments and tenant engagement Why Join Us? <ul> <li>Be part of a growing team delivering high-quality projects</li> <li>Make a real difference in residents' lives</li> <li>Competitive salary and career development opportunities</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

You Do you want to make a real difference in the lives of young people? YMCA Thames Gateway provides accommodation and support to young people and children in care, helping them develop the skills and confidence to live independently. We're looking for a passionate and proactive Intensive Housing Management Officer to join our team. In this role, you'll support young people to sustain their tenancies and achieve independence. Carry out needs and risk assessments, develop sustainment plans, and monitor progress. Ensure compliance with occupancy agreements and manage rent accounts. You'll bring: Experience supporting young people in a housing, care or residential setting. Strong knowledge of safeguarding and the challenges faced by young people. Excellent communication, record-keeping and organisational skills. The ability to work flexibly, including evenings and weekends when required. A qualification in youth work, housing or a related area is desirable. US Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive programmes in health &amp; wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need. We successfully adapt to the needs of the communities in which we're based - during the pandemic we were able to provide food hampers to families in need, childcare support to keyworkers, and stayed in touch with our senior citizens group who, for many, attending our social groups is a lifeline. Our staff are dedicated to making other people's lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: <ul><li>Contract Type: 6 Months Fixed-term contract </li><li>Working Pattern: Full-time (Rota Monday to Sunday 08:00-16:00/14:00-22:00)</li><li>The Job Description and Person Specification can be found here: Final - Housing Officer JD (1).pdf</li></ul>Additional Information:Please note YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. Please upload your CV to the system for the recruiting manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure &amp; Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.

Housing Officer (Intensive Housing Management) FTC

The Vacancy ️ Resident Liaison Officer - Retrofit Projects (Carlisle) Location: Carlisle Business Unit: WPS Contract Type: Full-time, Permanent Are you passionate about making a difference in people's lives and communities? Do you thrive on building trust, solving problems, and ensuring smooth communication between residents and project teams? If so, we want you on our team! WPS is delivering a series of exciting retrofit projects across Carlisle, and we're looking for a dedicated Resident Liaison Officer to be the friendly face and reliable point of contact for tenants throughout the works. Your role will be key in ensuring tenants are informed, supported, and satisfied throughout the delivery of these improvements. What You'll Be Doing <ul> <li>Liaising daily with residents and leaseholders to arrange access, surveys, and appointments</li> <li>Acting as the first point of contact for tenant queries, concerns, and complaints</li> <li>Ensuring all communications are honest, clear, and empathetic</li> <li>Supporting site teams with Health &amp; Safety checks and compliance</li> <li>Maintaining accurate records of inspections, complaints, and meeting actions</li> <li>Collaborating with subcontractors, surveyors, project managers, and clients to ensure works meet specifications and resident expectations</li> <li>Helping resolve disputes and damage claims professionally</li> <li>Carrying out audits and site safety checks</li> <li>Ensuring the business remains compliant with OF and Health &amp; Safety regulations</li></ul> What You'll Bring <ul> <li>Strong communication and listening skills</li> <li>Confidence dealing with complaints and resolving issues</li> <li>A proactive, supportive, and organised approach</li> <li>Cultural awareness and empathy for diverse tenant needs</li> <li>IT proficiency (Excel, Word, Outlook)</li> <li>Asbestos Awareness (desirable)</li> <li>Full UK Driving Licence (essential)</li> <li>Bilingual skills (a bonus!)</li></ul> Why Join WPS? At WPS, we're committed to improving homes and lives through sustainable retrofit solutions. You'll be part of a supportive team that values your contribution and offers opportunities for growth and development. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting If successful one of the Recruitment Team will then be in contact to discuss the role in more detail and advise of next steps. Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description: Community Manager, Merchant Square Reporting to Bewonder*, and working closely with the client, the Community Manager will be responsible for leading the development and delivery of a comprehensive community experience, events, and marketing strategy for the 10,000 residents, occupiers, and visitors at Merchant Square Estate. This role combines strategic placemaking with hands-on community engagement and activation to position Merchant Square as a premium mixed-use destination in Paddington Basin where people live, work, and visit. Objective of Role The purpose of this Community Manager role is to create and deliver a bespoke community experience and engagement programme that drives occupier satisfaction, stimulates visitor footfall, and establishes Merchant Square as a thriving, premium mixed-use estate. The role focuses on building strong relationships across the diverse community while delivering exceptional events and marketing initiatives that enhance the overall estate experience. Team Structure The Community Manager will work as an integral extension of the client team, maintaining a close collaborative relationship that is fundamental to the success of the Merchant Square community. This partnership approach ensures seamless alignment between client objectives and day-to-day community management activities. The Community Manager will report to the Community Lead at Bewonder* who will provide strategic support and guidance, while also having access to Bewonder*'s in-house creative studio, digital team and network of partners. As part of a network of Community Managers across the UK, they will benefit from best practice sharing and networking opportunities within this professional group. Working closely with both the onsite client team and the Merchant Square Estate Management team, the Community Manager will foster strong working relationships that enable cohesive property management and community development aligned with the client's vision and operational requirements. Main Duties and Responsibilities Community and Events Management <ul><li>Act as lead contact and coordinator for events, communications, and marketing activities across the estate</li><li>Strategically plan the yearly programme of events that contributes to the overall Merchant Square brand for the benefit of estate occupiers, residents, and local community</li><li>Establish regular meetings with main occupier (office, retail and leisure) and resident representatives to develop strong working relationships and support ongoing communications</li><li>Create and deliver an engaging and vibrant community/placemaking strategy that connects customers within Merchant Square Estate</li><li>Implement placemaking projects to enhance and activate the spaces throughout the estate</li><li>Deliver events on-site as the leading point of contact, managing external partners and ensuring operational excellence</li><li>Engage with local charities and produce annual CSR programme aligned with sustainability and social impact agenda</li></ul>Marketing and Communications <ul><li>Drive marketing activity for Merchant Square Estate, managing all marketing channels including website, social media handles, and monthly newsletter to drive digital engagement</li><li>Coordinate activity and development on upcoming Merchant Square mobile application</li><li>Leverages available photography and videography resources to develop engaging social media content, transforming professional visuals into posts that showcase Merchant Square's vibrant community and activities</li><li>Manage estate communications and signage with designers</li><li>Manage relationships with external creative and communication agencies</li><li>Write content for awards submissions and create engaging content for various platforms</li><li>Liaise with occupiers, residents, and traders regarding offers, news, and campaign feedback</li></ul>Operations and Administration <ul><li>Close collaboration and communication with the client and estate management team to ensure they are aware of ongoing community activity</li><li>Collate appropriate documentation for each event including Event Management Plans, Risk Assessments, and License documents, ensuring all events adhere to health &amp; safety and licensing policies</li><li>Manage the events and marketing budget effectively throughout each service charge year</li><li>Engage and negotiate with potential commercial partners for events, pop-ups, and filming opportunities</li><li>Support occupier customer feedback programmes and surveys, using feedback to inform strategy</li><li>Maintain confidentiality of all appropriate communications and documentation</li><li>Support control and management of assigned budgets, raising external revenue through events activities where possible</li></ul>Key Stakeholders <ul><li>European Land (Client)</li><li>Bewonder* (JLL)</li><li>Estate Management team (JLL)</li><li>Occupiers, residents, building managers &amp; retailers</li><li>Local community groups and charities</li><li>Third party agencies and service partners</li><li>External creative and communication agencies</li></ul>Knowledge, Skills and Experience Essential Experience <ul><li>Previous experience in marketing and events environment, at Assistant or Executive level, either agency or client side</li><li>Proven experience in delivering successful events and placemaking strategies across destinations with high footfall</li><li>Experience in content creation and management with good understanding of WordPress or similar CMS</li><li>Hands-on experience with Instagram and Facebook for business</li><li>Proficiency in using Mailchimp or similar email marketing platforms</li><li>Experience in delivering onsite events and content development for websites and social media</li></ul>Essential Skills <ul><li>Strong interpersonal, verbal, and written communication skills</li><li>Exceptional organisational and multi-tasking skills</li><li>Intermediate to Advanced Microsoft Office skills</li><li>Strong time management and prioritisation abilities</li><li>Confidence in communicating and working to deadlines</li><li>Excellent eye for detail and strong ownership mindset</li><li>Ability to work under pressure and without supervision</li></ul>Desirable Experience <ul><li>Previous experience in marketing and events environment either agency or client side, for a prestigious city centre mixed-use estate</li><li>Understanding of design skills such as Adobe Creative Cloud, Canva</li><li>CRM experience and workplace app knowledge</li><li>Understanding of wellbeing programmes</li><li>Building management/Facilities management operational experience</li><li>Project management experience</li></ul>Critical Competencies for Success <ul><li>Creative and innovative thinking - be different and bold in approach</li><li>Developing and sustaining key relationships across diverse stakeholder groups</li><li>Strong management skills and ability to work collaboratively</li><li>Passionate about customer experience and community building</li><li>Commercially minded with ambitious approach to revenue generation</li><li>Confident hosting abilities and natural relationship builder</li><li>Successfully delivering community events and activations through independent problem-solving and resourcefulness, maintaining a positive approach when facing challenges</li></ul>Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email <a href="mailto:EMEATA@jll.com" target="_blank">EMEATA@jll.com</a> or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page &gt; I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Job Title: Tenancy Manager Location: The Meadows, Camberley (2 days from home) Brand: LRG Salary: £25,000 basic plus £1k objective bonus (£250 quarterly) Hours: 08:30am - 17:00pm About LRG: LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market. Job Summary and key responsibilities: Reporting to the Head of Tenancy Management, LRG are seeking a Tenancy Manager to join a dedicated and dynamic new team based in The Meadows, Camberley. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our non-managed landlords, assisting them with inquiries, booking check out and compliance appointments, assisting with the end of tenancy deposit administration, and ensuring a smooth process throughout the tenancy from beginning to end. Key Responsibilities: <ul><li>You'll be expected to provide excellent levels of both telephone and written communication.</li><li>To ensure Non managed check out process is followed and communication is sent out within company process via the Depositary site</li><li>Working to ensure that all mandatory compliance / legislation is in place where landlords have requested we organise this, if this has not occurred to ensure that company process has been followed</li><li>Booking check out appointments, and communicating the end of tenancy process with non-managed Landlords and Tenants</li><li>Placing calls to all non-managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frame</li><li>Dealing with non-managed deposits that are part of the No Deposit Scheme</li><li>To work with the team leaders, head of centers and branch network to understand the reason for any lost units</li><li>To maintain high levels of communication to internal and external customers</li><li>To act as a consistent contact point for our non managed clients</li></ul>What are we looking for: <ul><li>Excellent communication, written and verbal</li><li>Professional telephone manner</li><li>Organisational skills, time management and attention to detail</li></ul>What we can offer you: <ul><li>Proven track record for career growth and advancement within the company</li><li>Market leading training and ongoing professional development</li><li>Access to a diverse portfolio of properties</li><li>Supportive and collaborative team environment</li></ul>Benefits: <ul><li>Competitive base salary and additional incentives</li><li>Quarterly and yearly awards including trips abroad</li><li>Salary sacrifice pension scheme</li><li>Generous Holiday allowance, increasing by 1 day per year based on service</li><li>Excellent Parental leave and newly introduced Fertility policy</li><li>Staff discounts</li></ul>LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered. Department Tenancy/Property Management Locations Camberley, United Kingdom Employment type Full-time Driving Licence Required No

Tenancy Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join the team at our Locks View Development in Wichelstowe. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: £22,557.60 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

About Us North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community. The Role We are seeking a dedicated and experienced Homeless Prevention Officer to join our Homeless Prevention Team. The Homeless Prevention Team provides help and advice to North Somerset households who are either homeless or at risk of becoming homeless. Working in partnership with other organisations we ensure that vulnerable people and families are provided with appropriate advice, accommodation and support In this role, you will be responsible for carrying out assessments with individuals and families who are either already homeless or who are threatened with homelessness for a variety of reasons including domestic abuse, financial struggles or those who have been served a notice requiring them to leave their private rented property. All decisions are made in accordance with the Homelessness Reduction Act 2017. You will need to be able to problem solve and seek out innovative homeless prevention solutions according to each households unique circumstances. You will also be expected to work in partnership with key frontline partner services such as rough sleeper outreach, Registered Providers, Adults and Childrens social care teams, hospital services and other community based statutory and voluntary agencies as part of a multi-agency solutions focussed homelessness prevention service Key Responsibilities: <ul> <li>Hold and prioritise your own caseload of homeless households</li> <li>Have an in-depth understanding of the Homelessness Reduction Act 2017 and related legislation</li> <li>Develop a Personal Housing Plan according to the households circumstances</li> <li>Carry out homelessness investigations and make formal decisions within legislative frameworks</li> <li>Liaise and negotiate with landlords and excluders</li> <li>Have a sound understanding of the possession proceedings process</li> <li>Provide in depth advice regarding housing options</li> <li>Represent the client at multi agency meetings including safeguarding</li> <li>Recognise safeguarding concerns and make relevant referrals</li> <li>Make referrals for emergency and temporary accommodation</li> <li>Write legally sound homeless decision letters</li> <li>Make referrals to other agencies to support clients and to prevent or relieve their homelessness</li> </ul>Work Style At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated. This role falls into the category of Flexible Worker which means you can expect to work in the following way: Flexible Worker <ul> <li>2-3 days in the office</li> <li>Works both from home and the office, depending on the task at hand.</li> <li>Training is provided to help balance work-life and manage time effectively, with an emphasis on communication for team touchpoints and planning in-office days for collaboration.</li> </ul>About You You must be a confident and resilient person, with excellent communications skills who is able to prioritise a busy and complex case load of homeless applicants. You should have a strong background of homelessness and other housing related work e.g. advice/welfare benefits and experience working in a multi-agency environment. You should also be able to use Microsoft Office packages and a bespoke inhouse system to enable you to keep clear and accurate client records What We Offer At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer: <ul> <li>Competitive salary and benefits</li> <li>Flexible working arrangements</li> <li>Local Government Pension</li> <li>Opportunities for professional development</li> <li>Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums</li> <li>Opportunity to purchase up to an additional 10 days annual leave each year</li> <li>Dedicated in house Wellbeing Team</li> <li>Salary sacrifice Cycle to Work and Electric Vehicle schemes</li> </ul>Further details of our excellent rewards package can be found in our Benefits booklet . How to Apply If you share our vision and values and are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role. Contact Information For further information about the role, please contact Lynn Trigg Homeless Prevention Officer, at <a href="mailto:lynn.trigg@n-somerset.gov.uk" target="_blank">lynn.trigg@n-somerset.gov.uk</a> or 01934 426150. Important Information As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role. Interview Date: TBA Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role. Equal Opportunities At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment. We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.

Homeless Prevention Officer

Equans is looking for a Resident Liaison Officer to join our team in Leeds on a permanent basis.. This role will be based in Doncaster initially. This is a full time role. On offer is a competitive salary, company vehicle and benefits package. Hours of work are: Monday 7:30-4:00 Tuesday 7:30-4:00 Wednesday 7:30-4:00 Thursday 7:30-4:00 Friday 7:30-3:00 What will you deliver? <ul> <li> Serve as the primary point of contact for residents, providing clear and timely information about project plans, timelines, and progress </li> <li> Address resident concerns, complaints, or queries promptly and effectively, ensuring that issues are resolved to the satisfaction of both the resident and the company </li> <li> Conduct pre-project surveys and consultations with residents to understand their needs, preferences, and any potential issues, feeding this information back to the project team </li> <li> Prepare and distribute newsletters, letters, and other communication materials to keep residents informed about upcoming works, project milestones, and any potential disruptions. </li> <li> Provide ongoing support to residents throughout the project, including arranging temporary accommodation or other necessary provisions if required by the nature of the works </li> <li> Work closely with project managers, contractors, and other stakeholders to ensure that resident feedback is considered in project planning and execution </li> <li> Conduct post-project satisfaction surveys and follow-ups to assess resident satisfaction and identify areas for improvement </li> </ul>What can we offer you? <ul> <li> 24 days annual leave (+ public holidays) </li> <li> Life Cover equivalent to 1.5 ti mes annual salary </li> <li> Employee discount shopping schemes on major brands and retailers </li> <li> Gym membership discounts </li> <li> Cycle to work scheme </li> <li> Holiday purchase scheme </li> <li> 2 corporate social responsibility days per year </li> <li> Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes </li> <li> Attractive Employee Referral Rewards Scheme </li> <li> Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network </li> <li> 24/7 Employee Assistance Program and access to mental wellbeing app </li> </ul>Who are we looking for? <ul> <li> Previous experience in a customer-facing role, ideally within construction, housing, or a related field </li> <li> Excellent verbal and written communication skills, with the ability to interact effectively with residents from diverse backgrounds </li> <li> Strong problem-solving abilities and the capacity to manage and resolve conflicts or complaints in a professional manner </li> <li> Empathetic and Approachable: Able to build rapport and trust with residents, showing understanding and sensitivity to their concerns </li> <li> Experience working within social housing, local government, or a similar environment where resident or customer interaction is a key component of the role </li> </ul>Who are we? Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK &amp; Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district &amp; embedded energy and decentralised renewables. Equans' 13,500 UK &amp; Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital &amp; industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company. What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. EQNENG At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers. FILTERS Filtrer vos resultats Clear Countries Cities Regions Réinitialiser Appliquer Place: Workplace : Leeds United Kingdom

About Us North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community. The Role We are seeking a dedicated and experienced Homeless Prevention Officer to join our Homeless Prevention Team. The Homeless Prevention Team provides help and advice to North Somerset households who are either homeless or at risk of becoming homeless. Working in partnership with other organisations we ensure that vulnerable people and families are provided with appropriate advice, accommodation and support In this role, you will be responsible for carrying out assessments with individuals and families who are either already homeless or who are threatened with homelessness for a variety of reasons including domestic abuse, financial struggles or those who have been served a notice requiring them to leave their private rented property. All decisions are made in accordance with the Homelessness Reduction Act 2017. You will need to be able to problem solve and seek out innovative homeless prevention solutions according to each household's unique circumstances. You will also be expected to work in partnership with key frontline partner services such as rough sleeper outreach, Registered Providers, Adults and Children's social care teams, hospital services and other community based statutory and voluntary agencies as part of a multi-agency solutions focussed homelessness prevention service Key Responsibilities: <ul><li>Hold and prioritise your own caseload of homeless households</li><li>Have an in-depth understanding of the Homelessness Reduction Act 2017 and related legislation</li><li>Develop a Personal Housing Plan according to the household's circumstances</li><li>Carry out homelessness investigations and make formal decisions within legislative frameworks</li><li>Liaise and negotiate with landlords and excluders</li><li>Have a sound understanding of the possession proceedings process</li><li>Provide in depth advice regarding housing options</li><li>Represent the client at multi agency meetings including safeguarding</li><li>Recognise safeguarding concerns and make relevant referrals</li><li>Make referrals for emergency and temporary accommodation</li><li>Write legally sound homeless decision letters</li><li>Make referrals to other agencies to support clients and to prevent or relieve their homelessness</li></ul>Work Style At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated. This role falls into the category of Flexible Worker which means you can expect to work in the following way: Flexible Worker - Remove heading <ul><li>2-3 days in the office</li><li>Works both from home and the office, depending on the task at hand.</li><li>Training is provided to help balance work-life and manage time effectively, with an emphasis on communication for team touchpoints and planning in-office days for collaboration.</li></ul>About You You must be a confident and resilient person, with excellent communications skills who is able to prioritise a busy and complex case load of homeless applicants. You should have a strong background of homelessness and other housing related work e.g. advice/welfare benefits and experience working in a multi-agency environment. You should also be able to use Microsoft Office packages and a bespoke inhouse system to enable you to keep clear and accurate client records What We Offer At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer: <ul><li>Competitive salary and benefits</li><li>Flexible working arrangements</li><li>Local Government Pension</li><li>Opportunities for professional development</li><li>Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums</li><li>Opportunity to purchase up to an additional 10 days annual leave each year</li><li>Dedicated in house Wellbeing Team</li><li>Salary sacrifice Cycle to Work and Electric Vehicle schemes</li></ul>Further details of our excellent rewards package can be found in our Benefits booklet. How to Apply If you share our vision and valuesand are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role. Contact Information For further information about the role, please contact Lynn Trigg - Homeless Prevention Officer, at <a href="mailto:lynn.trigg@n-somerset.gov.uk" target="_blank">lynn.trigg@n-somerset.gov.uk</a> or 01934 426150 Important Information As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role. Interview Date: TBA Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role. Equal Opportunities At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment. We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received. Salary range <ul><li>£35,412 - £38,220 per year</li></ul>

We are The Housing Network (THN), a private Limited Company with a purpose. We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives. Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference. We are a team that is absolutely committed to innovate, excel and be dependable in all that we do. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business. Role Overview - What is it? To lead one of our local teams in the delivery of various supported housing services, including our new Active Opportunity Pathway (AOP) for those experiencing multiple disadvantage / severe multiple disadvantage and/or temporary accommodation for individuals or families. You will be an experienced supported housing professional who is familiar with leading, supporting and managing teams (in a hands-on way) to help those experiencing multiple disadvantage or severe multiple disadvantage to overcome barriers to achieving greater independence. You will have an in-depth knowledge of best-practice and current thinking when working with vulnerable people or families facing homelessness, who require support with mental-health, substance misuse, a history of offending and other needs. Using your knowledge and skills to help us create one of the most effective outcomes-focused services in the sector, adhering to the Making Every Adult Matter principles (MEAM). You will be familiar with and have experience of effectively supporting teams to work in a strength-based and trauma informed way. Taking personal pride and ownership in supporting your team (and the wider department / organisation) develop those approaches in support of helping residents achieve outcomes far beyond their expectations. You will have worked in an accommodation-based setting, with significant experience of providing intensive housing management, and tenancy management tasks. Drawing on your knowledge of safeguarding, housing benefit, Universal Credit and mental health, drug and alcohol specialist interventions to support your team to perform at the highest level, meeting and exceeding the expectations of internal and external stakeholders. This is a new role in a specialist team and not one which will see you stepping too far back from those who we support. So you will not only be managing the team who are supporting those experiencing homelessness and multiple disadvantage, but also supporting a small complex caseload yourself. You will be joining us at a very exciting time as we pursue significant growth across our services to develop accommodations options integrated with support, giving you a unique opportunity to use your knowledge and experience to help shape an amazing service for the future. To act as an ambassador for The Housing Network, to promote its mission and values. Being respectful and kind is at the heart of everything that we do. Main Duties - What needs to be done? Staff Management Elements: <ul><li>Actively support your team to deliver a high quality and the most effective and efficient service possible, ensuring they place our residents at the heart of all that they do as they help them achieve sector-leading outcomes.</li><li>Provide a positive role model to your team as you support and motivate them to develop and progress in their role.</li><li>Manage and administer an effective high-performance culture through regular 1:1s, objective setting and appraisals, providing additional support where necessary to overcome challenges and barriers.</li><li>Support your team to seek out opportunities for knowledge development and skill improvement, reviewing its relevance against organisational policies and budgets.</li><li>Participate in the 'Managers On Call' rota to ensure that a point of escalation is available to your team in the event of a serious incident, out of hours.</li><li>Lead on the accurate and effective management of relevant budgets and performance to ensure optimum performance against organisational objectives.</li><li>Fulfil all mandatory line management responsibilities (e.g. annual leave and sickness management), providing strong leadership throughout the entire employee life-cycle in accordance with the organisation's People policies.</li><li>Provide a safe space for reflective practice.</li><li>Create a positive culture of inclusion where your team feel able to engage and offer constructive challenge and feedback.</li><li>Lead on ensuring all aspects of service and property compliance and H&amp;S are maintained at appropriate levels at all times, escalating concerns without delay to senior management.</li><li>Lead on the monitoring and delivery of all relevant contract performance elements, supporting your team to proactively engage with the meeting (and exceeding) of those measures.</li><li>Maintain oversight across all safeguarding matters for the service, leading on engagement with external stakeholders and multi-disciplinary teams, attending case review meetings where appropriate.</li></ul>Support Elements: <ul><li>Ensure you and your team employ a strength-based and trauma-informed approach to building trusting relationships with residents, using that to help create accurate, realistic and meaningful (outcome focused) support plans.</li><li>Use your knowledge and experience of working with people experiencing homelessness and multiple-disadvantage to support your team in identifying and capturing risks, to help design mitigation strategies and inform coping mechanisms.</li><li>Support and challenge your team to engage pro-actively and effectively with residents to help them identify barriers which are preventing them gaining greater levels of independence.</li><li>Uphold the highest levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community. Working within local frameworks to ensure policies and reporting mechanisms are applied correctly.</li><li>Ensure all team members are up to date with training in line with the organisation governance framework and related policies</li><li>Quality assure accurate records maintained by the team of all support engagements, support plans, risk assessments and other support pathway elements, using them to support appropriate partnership working with local partner agencies.</li><li>Champion the principles of trauma-informed engagement and support across the service and wider organisation, helping colleagues develop their skills and communication approaches to support the achievement of outcomes.</li><li>Encourage the team to take time to engage pro-actively with all residents in the scheme, using the less formal engagements to help deepen the understanding and effectiveness of support plans and achievement of outcomes.</li><li>Work with senior leaders to engage pro-actively with local multi-disciplinary health and housing teams and network groups, seeking to maximise outcomes for individuals and build added-value into the service as a whole.</li><li>Ensure all types of engagement with residents either individually or in group sessions, is recorded all in THN's digital support system.</li><li>Oversee all caseload held by the team (support plans / risk assessments) , ensuring that all residents receive and engage with appropriate amounts and types of support suitable for their needs.</li><li>Work in a non-risk averse and non-judgemental way, helping residents understand the negative impact of their behaviours, then providing harm reduction information and advice where necessary.</li><li>Act as a positive role model for residents and the team, using a strength-based approach to helping them set realistic (but aspirational) goals, prompting, encouraging and motivating them to make them a reality.</li></ul>Intensive Housing Management: <ul><li>Work with colleagues at service and organisational level to ensure maximum levels of service utilisation and efficiency, including the processing and review of referrals in a non-risk averse and balanced community way.</li><li>Lead on the process of referral management, support / needs / risk assessment, and recording of all relevant findings accurately in THN's digital support management system at the first point of resident contact.</li><li>Ensure that the team supports residents to understand and complete all necessary tenancy documentation and service entry requirements, recording them as required in THN's various housing management systems.</li><li>Support the team to take ownership of any rent management matters for residents, helping them to understand the importance of appropriate money management and to take necessary action to avoid arears, which will involve administration of housing benefit claims.</li><li>Support the team with welfare benefit queries and money management skills to maximise rental income,</li><li>Ensure regular accommodation inspections are completed, encouraging the team to use this opportunity to help residents develop further independent living skills (e.g. reporting of repairs) whilst ensuring all necessary compliance and Health and Safety requirements are met.</li></ul>General Elements: <ul><li>Proactively engage in the wider supported housing / homelessness pathway network within the service area, balancing workload / time to ensure engagement is manageable and effective.</li><li>Accurately prepare KPI / performance reports and data in line with commissioning agreements, using that data to inform contract monitoring processes.</li><li>Engage within all relevant organisational KPI / performance management processes, preparing and presenting data and reports as required.</li><li>Maintain all aspects of operational performance at the highest levels, working in a timely / innovative way to address any issues of underperformance.</li></ul>Relationships - Who will I be working / engaging with? <ul><li>Internal - Other AOP service colleagues (e.g., concierge, support workers) / Maintenance and Facilities Teams / Head of Service and Senior Leadership Team / Residents.</li><li>External - Local Authority Commissioners and Housing Officers / Third Sector Partners / Statutory Partners (e.g., Police and Probation) / Housing Benefit Officers / DWP and Employment Partners etc.</li></ul>Competencies - Who with and your skill level? <ul><li>Experience of leading a team in a supporting people setting</li><li>Extensive and demonstratable knowledge and experience of working with people (including families) experiencing homelessness and multiple disadvantage such as mental health, drug and alcohol</li><li>Extensive and demonstratable experience of working in an accommodation-based service, with specific reference to effective rent management, housing benefit and accessing positive move-on options.</li><li>Proven abilities to work in a strength-based and trauma-informed way for the benefit of individuals and families, helping them to achieve a level of positive housing, health and wellbeing outcomes beyond their expectations.</li><li>Experience of quality assurance in relation to completing and managing accurate support plans and risk assessments, which inform design and implementation of engaging and impactful support activities for Families and singe people.</li><li>Extensive and demonstratable knowledge and experience of maintaining the highest standards of safeguarding for vulnerable people.</li><li>Comfortable and familiar with working in a non-risk averse way.</li><li>Knowledge and experience of best-practise and current approaches (e.g. adverse childhood experiences) to deliver effective intervention and therapeutic engagements for people with mental health and drug and alcohol support needs.</li><li>Highly developed ICT skills and familiarity with digital support management systems, and personal abilities and focus on maintaining accuracy at all times.</li><li>Excellent written / verbal communications skills, with the confidence to engage with external partners and stakeholders for the benefit of residents, the service and organisation as a whole.</li></ul>General and Additional <ul><li>The responsibilities contained within this job description are indicative, but not exhaustive. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder.</li><li>The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post.</li><li>The post holder shall comply with the organisation's policies and procedures, ensuring appropriate actions and reporting protocols are followed at all times.</li><li>The post holder shall attend regular staff or other related meetings, contributing positively where appropriate and relevant.</li><li>Extensive travel across the UK will be required from time to time to support the delivery of role requirements, with you holding a full UK driving licence and access to private vehicle for business use when required.</li><li>An Enhanced Disclosure is required for this position.</li></ul>We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024&gt;29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind. The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce. We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents. All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

Supported Housing Manager

EQUANS are recruiting for a Resident Liaison Officer to be based in Manchester. This is a fixed term (3 years) full time contact working 39 hours per week. On offer is a competitive salary and benefits package. General Overview To deliver exemplary customer care and communication throughout the delivery of a project. To be the main point of contact between the resident, site team and relevant client stakeholders. To assist in the smooth running of contracts by delivering a consistent service across the region. To understand, implement and adhere to the company H&amp;S policies. Key Accountabilities <ul> <li> Effectively communicate with residents in line with the Resident Engagement Strategy using the agreed communication templates. </li> <li> Complete all Pre-Entry induction visits for the properties listed within the programme. </li> <li> Be aware of the Lone Worker policy and the associated Risk Register for each project. </li> <li> Identify any potential Safeguarding concerns and raise via the appropriate reporting lines. </li> <li> Prepare and maintain each week a monitor tracker for the project. </li> <li> Keep all residents fully informed regarding the programme of works regarding their home. </li> <li> Regularly visit residents to maintain communication and answer and/or resolve any issues or problems that may arise or have already arisen. </li> <li> Immediately inform the Site Manager of any issues or problems arising. </li> <li> Ensure Customer Satisfaction is captured monthly by completing the mandatory 7Day Feedback calls. </li> <li> Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. </li> <li> To be responsible for meter readings at contract and decant houses where appropriate. </li> <li> To attend site meetings or any meetings relevant to the project. </li> <li> Attend RLO team meetings. </li> <li> Community and Social Value awareness. </li> <li> To provide handover packs to residents if applicable. </li> <li> Provide support for new team members. </li> <li> Respond courteously and promptly to all customer queries and complaints. </li> <li> Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. </li> <li> Keep customer informed as to action taken in respect of their complaints. </li> <li> Ensure you complete all mandatory training related to your role. </li> <li> Ensure your skills and knowledge is abreast of new technologies in the industry. </li> <li> Seek out training and development opportunities for yourself and the wider team. </li> <li> Ensure implementation of all Company policies and procedures. </li> <li> Be responsible for your safety and others around you, including public protection </li> </ul>What can we offer you? On offer is a competitive salary and benefits package, which includes; <ul> <li> Pension Scheme </li> <li> 24 days annual leave (+ public holidays) </li> <li> Life Cover equivalent to 1.5 times annual salary </li> <li> 24/7 Employee Assistance Program and access to mental wellbeing app </li> <li> Employee discount shopping schemes on major brands and retailers </li> <li> Gym membership discounts </li> <li> Cycle to work scheme </li> <li> Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes </li> </ul>Who are we looking for? Key Skills <ul> <li> Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of stakeholders, internally and externally. </li> <li> Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook &amp; Teams/SharePoint). </li> <li> Good administration skills with the ability to coordinate numerous tasks during the working day. </li> <li> Competent, clear and concise writer </li> <li> Strong presentation skills </li> <li> Ability to work on own initiative </li> <li> Knowledge of decarbonisation retrofit works and the associated requirements/processes </li> <li> Hold a full clean driving license with the ability to travel to various locations in the region </li> <li> Previous liaison officer experience </li> </ul>Key Attributes <ul> <li> Confident communicator able to communicate at all levels with the ability to talk to stakeholders of various educational, social and ethnic backgrounds </li> <li> Resident focused with an excellent understanding of the client need </li> <li> Reliable, confident and have a positive, can-do attitude </li> <li> Socially and community minded underlined by commercial awareness </li> <li> Be adaptable </li> <li> Be self-motivated but must be able to work as part of a wider team </li> <li> Be organised, methodical and be able to work to deadlines in a fast paced environment </li> <li> Have an in-depth overview of what is going on with the project and site team </li> </ul> Who are we? EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK &amp; Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district &amp; embedded energy and decentralised renewables. EQUANS' 13,500 UK &amp; Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital &amp; industrial transitions that are redesigning the way we move, work and live. EQUANS is a Bouygues group company. What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 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About the job Resident Liaison Officer Role Overview: Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations &amp; regeneration contracts throughout London and the wider Southeast. Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company. Your key responsibilities are: <ul><li>Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.</li><li>Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.</li><li>Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.</li><li>Maintain Lawtech customer service processes and systems as relevant for the site and residents.</li><li>Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with Lawtech policies.</li><li>Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.</li></ul>Role Responsibilities: <ul><li>Work closely with the Project Manager and Design &amp; Quality teams.</li><li> Set up and maintain Lawtech customer service systems, site records and local documentation and communication plans.</li><li>Draft responses and communication for residents and other parties</li><li>Mail merge letters to be sent to residents for surveys and installation dates etc, as directed by the Customer Service Manager/ Assistant Customer Service Manager</li><li>Answering of phone calls and making any necessary appointments.</li><li>Liaise with individual residents and establish individual requirements.</li><li>Arrange site surveys as required to each property within the project.</li><li>Manage surveys and work appointments with residents and comply with local key-holding and security requirements.</li><li>Maintain Lawtech's record of all issues raised and resolutions and report progress as required for weekly, fortnightly, and monthly meetings.</li><li>Work with site and project management to identify and resolve issues and make recommendations for changes where appropriate.</li><li>Observe all H&amp;S rules and ensure resolution of service issues comply with all such rules.</li><li>Escalate unresolved issues to CSM, when appropriate to do so.</li><li>Basic site administration including data entry of the in house 'probe' system for the below:</li></ul>• Delivery receipts - Once a week update deliveries on probe and ensure hard copies are sent/collected for the attention of Accounts Team • Site stock takes - Every Thursday stock takes are undertaken by the Site Manager. Information needs to be updated and sent to head office by you once a week following this stock take. • Update and close out alerts - Manage alerts on probe by reviewing every three days, chasing for response from individuals who are down to provide this. • Right to Work Checks - Checking of right to work for subcontractors including taking copies of passport or checking settlement status on the government website. • Maintain ID system for operatives - following procedure already started by Site Manager <ul><li>To perform any other administrative duties as directed by CSM.</li><li>Obtain satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to improve our service</li></ul>Skills and Qualifications <ul><li>Excellent written English.</li><li>Experience with customer service, ideally resident liaison experience within construction/social housing sector.</li><li>Ability to manage resident expectations.</li><li>DBC check (standard).</li></ul><ul><li>Competent MS Excel, MS Word, Microsoft Outlook email and calendars.</li></ul><ul><li>Competent use of Project Probe and SharePoint</li></ul>

The Vacancy Are you passionate about creating safer, stronger communities? At Amplius, we're looking for a Community Safety Officer to deliver proactive and effective Anti-Social Behaviour (ASB) and Community Safety Services across our South region. (Biggleswade and surrounding areas) In this role, you'll protect our customers, communities and assets through prevention, early intervention, and robust case management whilst fostering collaborative working with customers, partners and internal stakeholders to build sustainable communities. Salary: £37,400 + £2,665 Car Allowance Contract: Permanent, Full Time Your week: 36.25 hours (Monday to Friday 9am - 5:15pm) Location: Hybrid with a weekly presence in our Milton Keynes office Snapshot of your role <ul> <li>Own a case load of ASB and community safety cases, ensuring timely, proportionate and legally compliant responses.</li></ul><ul> <li>Complete full case management, including proportionality assessments and preparation should any legal action be required.</li></ul><ul> <li>Understand and work towards regional performance against KPI's, service standards and customer satisfaction measures</li></ul><ul> <li>Build and maintain effective relationships with local statutory officers in a designated area.</li></ul><ul> <li>Attend multi-agency forums, for example MARAC and Community Safety Partnerships in person if possible.</li></ul><ul> <li>Engage with customers to gather intelligence, build trust, and co-produce local safety initiatives for more complex case management</li></ul><ul> <li>Ensure compliance with policies and procedures</li></ul><ul> <li>Maintain a detailed knowledge of anti-social behaviour best practice and legislation</li></ul><ul> <li>Champion a culture of safeguarding, inclusion, and customer empowerment.</li></ul>What we're looking for <ul> <li>CIH Level 3 - already achieved, working towards or willing to do so.</li></ul><ul> <li>Good knowledge and experience overseeing complex ASB &amp; Community Safety case management.</li></ul><ul> <li>Good knowledge of Tenancy Enforcement and / or the tools and powers of the ASB AND Crime and policing Act 2014</li></ul><ul> <li>Up to date knowledge of the regulatory environment</li></ul><ul> <li>Experience of building positive relationships with Local Authority partners and other key stakeholders</li></ul><ul> <li>Able to use housing systems effectively</li> <li>Ability to remain calm and focused under pressure, with the capacity to navigate complex challenges</li> <li>Able to travel around a large geographical area as required</li></ul>A full UK driving license is essential for this role. ️ DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: Thursday 5th February 2026 Interviews: Thursday 12th February 2026 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Have questions? Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums! The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference. The Benefits Flexible working Pension contributions Cycle to work scheme Employee Assistance Programme State of the art IT equipment Volunteer days The Benefits Flexible Working Pension Scheme Life Assurance Health Cash Plan Generous Annual Leave Career Development

Community Safety Officer

Job description Permanent, 37 hours per week (Job share welcome) Are you passionate about housing and homelessness issues? This is an exciting opportunity to be part of a collaborative effort focussed on reducing homelessness in Bristol. We are looking for an experienced Commissioner or Project Manager who can deliver strategic service improvements which significantly increase the availability of move on accommodation for people who are homeless and the supply of cost effective, high standard Temporary Accommodation. We are looking for a motivated individual with strategic service improvement experience and ability to identify and project manage the delivery of a range of additional move on accommodation to help reduce homelessness in Bristol. You will work closely with other teams within Housing Options, partner organisations working with homeless households and people sleeping rough, and a wide group of other agencies involved in developing affordable accommodation options. Previous experience working in homelessness or affordable housing delivery services alongside good communication, negotiation and good IT skills are key for this role. You will also need to be able to work flexibly, manage time effectively and co-ordinate a range of interventions to ensure work objectives and deadlines are met. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. For further information, please refer to the Job Description and Person Specification or alternatively, please contact Paul Sylvester on <a href="mailto:paul.sylvester@bristol.gov.uk" target="_blank">paul.sylvester@bristol.gov.uk</a> or Hywel Caddy on <a href="mailto:hywel.caddy@bristol.gov.uk" target="_blank">hywel.caddy@bristol.gov.uk</a> Applications will be reviewed as they are received, and we reserve the right to close this vacancy early. We therefore encourage you to apply as soon as possible. At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit. The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.

Commissioning Manager (Homelessness, Move on and Temporary Accommodation)

Company Description United Infrastructure is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. This is an opportunity to join one of our 4 pillars: Social Infrastructure - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through home-visits, newsletters, meetings and resident open days. You will ensure residents are aware of the works processes and will communicate updates/changes accordingly. In addition, you will coordinate the handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will include the necessity to travel as you may be required to travel to various sites in London (via car or public transport). All applicants must have a valid UK driving licence. All applicants will be required to undertake a DBS check. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>

Job description Post Ref: CC631 Calderdale Council, are pleased to offer the opportunity to undertake the role of Independent Living Officer (ILO) within the Reablement Team. The role has been redesigned and regraded to encourage people who are thinking about a career in Health and Social Care, combining elements of Occupational Therapy, modern approaches to community rehabilitation, reablement and the innovative use of Assistive Technology to support impendence and community inclusion. These roles have been regraded to reflect the new approaches we are developing and can be the first step in a rewarding career, covering a variety of professional roles in health and local government. If you are at the beginning of your career and exploring different options before you make the decision about your future, or if you have the life experience, thinking about a career change and willing to learn new skills that will take you into areas of work you didn't know existed, please contact us for a further conversation. The new team will need to be highly professional, committed to continuous improvement, outcome driven, quality focused with the prospect of future career opportunities? We embrace innovation and encourage performance. We are keen to recruit Independent Living Officers with shared values and behaviours that remain at the heart of everything we do. The reablement team consists of a range of health and social care professionals and supports a Home First pathway and aims to: • Provide reablement to people in their own homes - including assessment and provision of equipment, aids and adaptations, assistive technology. • Reduce preventable admissions to hospital. • Reduce length of stays in hospital by supporting safe and timely discharges using a Home First model. • Provide a person-centred approach to optimise independence and confidence, enable recovery and prevent a decline in functional ability. • Undertake assessment for longer term care for those requiring on-going support. The role of ILO will be to support people to live as independently as possible through engagement, assessment and provision of equipment and aids to support independent living. You will assess, provide and install aids, equipment, adaptations, personal care, medicines management, rehabilitation exercises and support for carers to meet identified needs to support people to live safely at home and maximise independence. Closing date: 25th January 2026 Interviews: 3rd February 2026 As part of our Vision ( <a href="https://www.calderdale.gov.uk/vision/" target="_blank">https://www.calderdale.gov.uk/vision/</a> ) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a varie-ty of flexible working / job share opportunities. On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change. Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised be-fore being seen by the selection panel.

Independent Living Officer (Reablement Service)

About Vidsy Vidsy is a global creative platform transforming how the world's biggest brands create video advertising across paid social. With teams across NYC, LA, Toronto, and London, we partner with global advertisers like L'Oréal, Amazon and PepsiCo enabling them to produce creator and AI powered video advertising at scale. The Role We're looking for a highly organised, proactive, and people-obsessed Community Manager to join Vidsy's fast-growing Community Team. Vidsy's Community Team sits at the heart of everything we do, empowering tens of thousands of Creators around the world to deliver exceptional social-first content for brands like PepsiCo, L'Oréal Paris, Activision Blizzard and many more. From onboarding and briefing, to day-to-day support, to project delivery, we ensure Creators have the clarity, confidence and resources they need to do their best work. In this role, you'll play a central part in supporting and managing large groups of Creators across multiple simultaneous projects. You'll coordinate workflows, keep production moving smoothly, solve operational challenges with calm efficiency, and make sure every Creator feels set up for success. You'll work closely with our Commercial, Strategy and Creative teams to match great Creators with great briefs, proactively nurturing relationships, spotting opportunities, and helping deliver industry-leading content at scale. This role blends creativity, operations, and relationship-building, ideal for someone who thrives in a fast-moving environment where no two days are the same. What You'll be Doing <ul><ul><li>Creator &amp; Project Management Manage and support groups of Creators delivering social-first content across multiple concurrent briefs. Work closely with our Commercial, Strategy and Creative teams to match talent with the right briefs. Keep project flows smooth and well-organised, aligning deadlines, sharing updates, and ensuring high-quality delivery.</li><li>People &amp; Relationship Building Contribute to initiatives that strengthen community engagement and turn engaged contributors into long-term champions. Identify inactive or at-risk Creators and support reactivation efforts. Advocate for Creators across Vidsy, ensuring their needs and insights help shape our workflow and platform.</li><li>Operational Excellence Proactively support day-to-day production logistics, from arranging product shipments to processing payments and tracking deliverables. Spot gaps or inefficiencies in our systems and contribute ideas to improve tools, processes and operational workflows. Bring a calm, solutions-focused approach that helps teams move quickly and stay aligned.</li></ul></ul>Must Haves <ul><ul><li>Exceptional project and operational management skills - able to juggle multiple deadlines, teams, and workflows with clarity and confidence.</li><li>Strong autonomy and problem-solving ability - you take ownership, act fast, and unblock challenges independently.</li><li>Outstanding communication and organisation - you manage expectations clearly and keep information flowing smoothly across teams and Creators.</li><li>Deep empathy for Creators and freelancers - you understand the realities of creative work and know how to support people doing it.</li><li>A calm, steady approach under pressure - you stay composed, structured and supportive even when the pace is high.</li></ul></ul>Nice to have <ul><ul><li>Experience recognising and attracting creative talent (UGC Creators, influencers, videographers, editors).</li><li>Previous experience delivering digital marketing or creator-led campaigns (agency or in-house).</li><li>Experience with tools like Intercom, Airtable, or other workflow/CRM platforms.</li><li>A social-native mindset, passion for digital culture, social media trends and emerging creators.</li></ul></ul>Compensation &amp; Package Competitive base salary Share Options Private Healthcare Life Assurance Flexible working through our 'virtual-first' hybrid approach 25 days vacation plus Bank Holidays Annual Volunteer Day Vidsy's growing well being offering &amp; EAP Enhanced parental leave policies Your carbon footprint offset via our Ecologi partnership Who You'll Report To You'll report to Yoko Hargreaves, a Vidsy veteran who joined the team in 2021. Yoko has helped grow our global Creator Community to over 40,000 Creators and supported delivery of more than 3,000 projects. She has pioneered innovative approaches to community-led production (including running a 12-Creator shoot on a French beach!) and brings deep expertise in both operations and creator development. The Interview Process 30 minutes - Intro call with our Talent Team 60 minutes - Video interview with Yoko to discuss the role and your experience 90 minutes - Final panel interview + short task presentation, plus a conversation around our Vidsy Values(Raise the Bar, Learn Everyday, Unleash Creativity &amp; Be Brave) Hybrid 'Virtual-First' Work Setup Vidsy embraces a hybrid 'virtual-first' approach across all our hubs. We require all new team members to be based locally to their regional hub from day one, but offer the flexibility to access office space as needed, or whenever it best supports your productivity and collaboration. The balance between in-office and remote work will vary depending on your team, role, and personal preferences. Diversity at Vidsy We're committed to building a representative, inclusive, and super-friendly team because diverse experiences, perspectives, and backgrounds lead to better workplaces and better products. At Vidsy, we welcome everyone and do not discriminate based on race, colour, religion, gender, national origin, age, sexual orientation, marital status, disability, or any other protected characteristic. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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