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Accommodation Assistant Accommodation Assistant Location: The Bay Filey, Yorkshire Hours: Variable Salary: £12.21 per hour What we need in a nutshell We want you to make our guest accommodation so clean that it sparkles. So clean that when guests open the door for the first time, we can hear them say "Wow!" Who are we? We're not your average holiday company. Our guests come to our UK resorts to experience a world away from the day-to-day and our job is to surprise and delight them at every turn. Want to find out more about our holidays? Check out our website: <a href="http://www.awayresorts.co.uk" target="_blank">http://www.awayresorts.co.uk</a>. Skills, experience and qualities you'll need We need you to deliver delight by cleaning and preparing guest accommodation to our high, high standards - and then a little bit higher! This includes: <ul><li>changing beds</li><li>vacuuming, dusting and cleaning bedrooms and living spaces</li><li>cleaning and restocking bathrooms and kitchens</li></ul>And who knows what else you may find yourself doing. If you're happy to help even when it's 'not your job,' you're our sort of person. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. If you can demonstrate the following, we'd love to hear from you: <ul><li>Knowing what clean means - which includes attention to detail and getting a genuine thrill from a job well-done</li><li>A friendly and helpful attitude - delightful when you meet guests and good at communicating within your team</li><li>Great at working under pressure</li></ul>It's the icing on the cake if you have experience in a housekeeping role in the hospitality sector. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you. What we can offer you We look after you with a great range of benefits, including: <ul><li>Competitive Pension</li><li>Discounts on Away Resorts Holidays</li><li>On Park Discounts</li><li>Awards and Recognition</li></ul>Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck!

Accommodation Assistant

Job Title: Housing Officer Salary: £27,000 - £30,000 Hours: 36 hours Location: North West London Closing date: 18th July 2025 Kisharon Langdon UK has an exciting opportunity for a Housing Officer to join the growing team in Colindale, London. Kisharon Langdon are a newly merged charity offering a wider breadth of services of enhanced quality, enabling us to better support people with learning disabilities and autism and their families. From nursery and school to further education, through to employment opportunities and supported living, Kisharon Langdon will enable people with learning disabilities and autism to thrive and realise their ambitions and aspirations. Whilst we support the Jewish community, we celebrate and benefit from the diversity of the communities in which we are based and welcome applicants from all backgrounds. The Role; The Housing Officer will be responsible for the day-to-day operational management concerning housing, facilities, and tenancy management in relation to properties within the supported living services in London. The Head of Estates &amp; Facilities Management is based in London and will be accountable for all things related to Housing. The role will include providing a responsible front-line service to our members, tenancy and leasehold management, property inspections, tenancy verification checks and general community management. The focus of this role will be to ensure that the services are delivered to a high standard and meet the agreed performance targets, establishing and maintaining excellent relationships with internal and external stakeholders. The post holder will be required to take responsibility for the delivery of property management services across the London portfolio, as well as contribute to the growth opportunities; therefore, the ability to drive is an essential part of this role. Key Responsibilities; <ul><li>To work with individuals with learning disabilities, the registered manager, social work team, families, landlords and relevant stakeholders to ensure appropriate assessment and transition of people with learning disabilities moving into supported living housing.</li><li>To provide support and advice on housing options, rights and entitlements on all social welfare topics, to help secure safe and sustainable accommodation for adults with learning disabilities and autism.</li><li>To be responsible for all London housing projects, ensuring that all requirements as advised by the Operations Team are met and follow through to completion in a timely manner. </li><li>Building and maintaining a high profile for the organisation with key partners, both voluntary and statutory, through networking and regular liaison. Identifying 'best practice' and relevant legislation in the sector and promoting an environment of continuous improvement within the service.</li><li>To support the work stream outcome targets, ensuring quality assessments are consistently maintained to the highest level; for example, key performance indicators (e.g. voids, arrears and quality standards) are met.</li><li>To be responsible for London housing complaints resolution where appropriate, with the assistance of the Head of Housing &amp; Facilities Management when required. </li></ul>About You; <ul><li>Experience of working within a supported and/or social housing setting in an assets-based way </li><li>Good knowledge and understanding of housing options, welfare entitlements, and legal rights Able to demonstrate a clear understanding of safeguarding requirements and procedures</li><li>Experience of small-scale project management</li><li>Full UK Driving license and ability to travel to other sites as required </li><li>Ability to plan and prioritise a busy workload and work independently. </li><li>Ability to be able to prioritise activity to ensure effective management. </li><li>Ability to work across services and recognise conflicting priorities.</li></ul>What we offer; <ul><li>21 days holiday which increases with length of service, plus bank holidays and Major Jewish holidays, (increases with length of service),</li><li>Pension scheme - (NatWest Cushion),</li><li>Blue light card - access to more than 15,000 discounts from large national &amp; local retailers, </li><li>Eyecare benefits - via Vision Express,</li><li>Long service recognition and reward &amp; employer referral bonus, </li><li>Season ticket loan and Bike2Work scheme, </li><li>Employee Assistance and Wellbeing Programme with free access to independent advice, support and counselling on a wide range of issues,</li><li>Development and career progression opportunities. </li></ul>How to apply; Please apply with your CV and short cover letter detailing your relevant experience by Closing date; Friday 13th 2025 Please Note: We reserve the right depending on the number of applications received, to shortlist and interview candidates prior to the closing date. Early applications are therefore encouraged. This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Housing Officer

Vacancy Name Recovery Coordinator Vacancy No VN5175 Employment Type Permanent Hours Per Week 37.00 Work Pattern Monday to Friday Location The Claverings Industrial Estate, London, N9 0AH Location Region London Location City London Location Postal Code N9 0AH Interview Date 15 Jul 2024 Job Details About The Role We are looking to recruit a Recovery Coordinator for the Enable Service in the London borough of Enfield The post holder to work as part of a team to provide collaborative recovery planning and case management to people who misuse drugs and alcohol across all stages of individuals' recovery journeys, from assessment and engagement through to sustained recovery. Manage a service user caseload, devising, implementing and reviewing on-going recovery plans and treatment, liaising closely with the full range of workers and skills within the service team, including family members and significant others as appropriate. Enable is a free and confidential service offering recovery focussed advice, information and structured treatment to Enfield residents, over the age of 18, who are facing problems with drugs and/or alcohol. We offer a range of clinical, therapeutic and recovery interventions, including.<ul><li>Substitute prescribing and community alcohol detoxification.</li><li>Providing a range of group programmes and workshops to help people to make positive changes.</li><li>Providing access to funded treatment for detox, residential rehab or structured day programmes.</li><li>Arrest Referral, Court work, ATR, DRR</li></ul>We will help people to improve their health including health &amp; wellbeing sessions, BBV testing/vaccinations, and complementary therapy. This service is delivered in partnership with NLFT Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full. 'The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band' Please read the full Job Description and Person Specification prior to applying for this position. For full person specifications and job details, please visit this link. Who are we... Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it'll take a while to fully integrate our systems, processes and approaches. That's why you will notice the jobs here are still branded 'Humankind'. Next year we'll be fully integrating our recruitment systems but for now they are separate. Thanks for bearing with us - and don't forget to check out the Waythrough jobs on the Richmond Fellowship and Aquarius job site <a href="https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers" target="_blank">https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers</a>. What can Waythrough (Formerly Humankind) offer you...🏖Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service)📅Annual leave purchase scheme💰Enhanced occupational sick pay %Enhanced employer contribution to your workplace pension👪Death in service benefitFree Will writing👓Eyecare vouchers🛍Blue light card discount💡Fantastic learning and development opportunities, including free training courses🏠Work-life balance- flexible working and family friendly policies🏃 Happy, Healthy You! - our wellbeing offers for our workforce🤝Employee Assist Programme and Waythrough Support Networks Waythrough is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Vacancy Salary Range £26,250 - 34,650 DBS Requirement Enhanced Does role require Police/Prison vetting? Not Applicable Driving licence required for role? No Applications Close Date 25 Jul 2025

Recovery Coordinator

Accommodation Assistant Accommodation Assistant Location: St. Helens Coastal Resort, Isle of Wight Hours: Variable Salary: £12.21 per hour What we need in a nutshell We want you to make our guest accommodation so clean that it sparkles. So clean that when guests open the door for the first time, we can hear them say "Wow!" Who are we? We're not your average holiday company. Our guests come to our UK resorts to experience a world away from the day-to-day and our job is to surprise and delight them at every turn. Want to find out more about our holidays? Check out our website: <a href="http://www.awayresorts.co.uk" target="_blank">http://www.awayresorts.co.uk</a>. Skills, experience and qualities you'll need We need you to deliver delight by cleaning and preparing guest accommodation to our high, high standards - and then a little bit higher! This includes: <ul><li>changing beds</li><li>vacuuming, dusting and cleaning bedrooms and living spaces</li><li>cleaning and restocking bathrooms and kitchens</li></ul>And who knows what else you may find yourself doing. If you're happy to help even when it's 'not your job,' you're our sort of person. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. If you can demonstrate the following, we'd love to hear from you: <ul><li>Knowing what clean means - which includes attention to detail and getting a genuine thrill from a job well-done</li><li>A friendly and helpful attitude - delightful when you meet guests and good at communicating within your team</li><li>Great at working under pressure</li></ul>It's the icing on the cake if you have experience in a housekeeping role in the hospitality sector. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you. What we can offer you We look after you with a great range of benefits, including: <ul><li>Competitive Pension</li><li>Discounts on Away Resorts Holidays</li><li>On Park Discounts</li><li>Awards and Recognition</li></ul>Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck!

We are The Housing Network (THN), a private Limited Company with a purpose. We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives. Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference. We are a team that is absolutely committed to innovate, excel and be dependable in all that we do. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business. Role Overview - What is it? To lead one of our local teams in the delivery of various supported housing services, including our new Active Opportunity Pathway (AOP) for those experiencing multiple disadvantage / severe multiple disadvantage and/or temporary accommodation for individuals or families. You will be an experienced supported housing professional who is familiar with leading, supporting and managing teams (in a hands-on way) to help those experiencing multiple disadvantage and complex needs to overcome barriers to achieving greater independence. You will have an in-depth knowledge of best-practice, including assertive outreach when working with vulnerable people or families facing homelessness, who require support with mental-health, substance misuse, a history of offending and other needs. Using your knowledge and skills to help us create one of the most effective outcomes-focused services in the sector, adhering to the Making Every Adult Matter principles (MEAM). You will be familiar with and have experience of effectively supporting teams to work in a strength-based and trauma informed way. Taking personal pride and ownership in supporting your team (and the wider department / organisation) develop those approaches in support of helping residents achieve outcomes far beyond their expectations. You will have worked in an accommodation-based setting such as a hostel, with significant experience of providing intensive housing management, and tenancy management tasks for services accommodation approx. 100 people. Drawing on your knowledge of safeguarding, housing benefit, Universal Credit and mental health, drug and alcohol specialist interventions to support your team to perform at the highest level, meeting and exceeding the expectations of internal and external stakeholders. This is a new role in a specialist team and not one which will see you stepping too far back from those who we support. So, you will not only be managing the team but also supporting a small complex caseload yourself and representing at MDT meetings. This also involves participating in the Out of Hours On Call rota and working some weekends/public holidays. You will be joining us at a very exciting time as we pursue significant growth across our services to develop accommodations options integrated with support, giving you a unique opportunity to use your knowledge and experience to help shape an amazing service for the future. To act as an ambassador for The Housing Network, to promote its mission and values. Being respectful and kind is at the heart of everything that we do. Main Duties - What needs to be done? Staff management Elements: <ul><li>Actively support your team to deliver a high quality and the most effective and efficient service possible, ensuring they place our residents at the heart of all that they do as they help them achieve sector-leading outcomes.</li><li>Provide a positive role model to your team as you support and motivate them to develop and progress in their role.</li><li>Manage and administer an effective high-performance culture through regular 1:1s, objective setting and appraisals, providing additional support where necessary to overcome challenges and barriers.</li><li>Support your team to seek out opportunities for knowledge development and skill improvement, reviewing its relevance against organisational policies and budgets.</li><li>Participate in the 'Managers on Call' rota to ensure that a point of escalation is available to your team in the event of a serious incident, out of hours.</li><li>Lead on the accurate and effective management of relevant budgets and performance to ensure optimum delivery against organisational objectives; occupancy levels, void reduction, HB income maximisation and delivering support hours. </li><li>Fulfil all mandatory line management responsibilities (e.g. annual leave and sickness management), providing strong leadership throughout the entire employee life cycle in accordance with the organisation's People policies.</li><li>Provide Reflective Practice and create a positive culture of inclusion where your team feel able to engage and offer constructive challenge and feedback.</li><li>Lead on ensuring all aspects of service and property compliance and H&amp;S are maintained at appropriate levels at all times, escalating concerns without delay to senior management.</li><li>Lead on the monitoring and delivery of all relevant contract performance elements, supporting your team to proactively engage with the meeting (and exceeding) of those measures.</li><li>Maintain oversight across all safeguarding matters for the service, leading on engagement with external stakeholders and multi-disciplinary teams, attending case review meetings where appropriate.</li></ul>Support Elements: <ul><li>Ensure you and your team employ an assertive outreach, strength-based and trauma-informed approach to building trusting relationships with residents, using that to help create accurate, realistic and meaningful (outcome focused) support plans.</li><li>Use your knowledge and experience of working with people experiencing homelessness and multiple disadvantage to support your team in identifying and capturing risks, to help design mitigation strategies and inform coping mechanisms.</li><li>Support and challenge your team to engage pro-actively and effectively with residents to help them identify barriers which are preventing them gaining greater levels of independence.</li><li>Uphold the highest levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community. Working within local frameworks to ensure policies and reporting mechanisms are applied correctly.</li><li>Ensure all team members are up to date with training in line with the organisation governance framework and related policies</li><li>Quality ensure accurate records maintained by the team of all support engagements, support plans, risk assessments and other support pathway elements, using them to support appropriate partnership working with local partner agencies.</li><li>Champion the principles of trauma-informed engagement and support across the service and wider organisation, helping colleagues develop their skills and communication approaches to support the achievement of outcomes.</li><li>Encourage the team to take time to engage pro-actively with all residents in the scheme, using the less formal engagements to help deepen the understanding and effectiveness of support plans and achievement of outcomes.</li><li>Work with senior leaders to engage pro-actively with local multi-disciplinary health and housing teams and network groups, seeking to maximise outcomes for individuals and build added value into the service as a whole.</li><li>Ensure all types of engagement with residents either individually or in group sessions, is recorded all in THN's digital support system.</li><li>Oversee all caseloads held by the team (support plans / risk assessments), ensuring that all residents receive and engage with appropriate amounts and types of support suitable for their needs.</li><li>Work in a non-risk averse and non-judgemental way, helping residents understand the negative impact of their behaviours, then providing harm reduction information and advice where necessary.</li><li>Act as a positive role model for residents and the team, using a strength-based approach to helping them set realistic (but aspirational) goals, prompting, encouraging and motivating them to make them a reality.</li></ul>Intensive Housing Management: <ul><li>Work with colleagues at service and organisational level to ensure maximum levels of service utilisation and efficiency, including the processing and review of referrals in a non-risk averse and balanced community way.</li><li>Lead on the process of referral management, support / needs / risk assessment, and recording of all relevant findings accurately in THN's digital support management system at the first point of resident contact.</li><li>Ensure that the team supports residents to understand and complete all necessary tenancy documentation and service entry requirements, recording them as required in THN's various housing management systems.</li><li>Support the team to take ownership of any rent management matters for residents, helping them to understand the importance of appropriate money management and to take necessary action to avoid arears, which will involve administration of housing benefit claims.</li><li>Support the team with welfare benefit queries and money management skills to maximise rental income,</li><li>Ensure regular accommodation inspections are completed in line with regulation for multiple floor buildings, encouraging the team to use this opportunity to help residents develop further independent living skills (e.g. reporting of repairs) whilst ensuring all necessary compliance and Health and Safety requirements are met.</li></ul>General Elements: <ul><li>Proactively engage in the wider supported housing / homelessness pathway network within the service area, balancing workload / time to ensure engagement is manageable and effective.</li><li>Accurately prepare KPI / performance reports and data in line with commissioning agreements, using that data to inform contract monitoring processes.</li><li>Engage within all relevant organisational KPI / performance management processes, preparing and presenting data and reports as required.</li><li>Maintain all aspects of operational performance at the highest levels, working in a timely / innovative way to address any issues of underperformance.</li></ul>Relationships - Who will I be working / engaging with? <ul><li>Internal - Other AOP service colleagues (e.g., concierge, support workers) / Maintenance and Facilities Teams / Head of Service and Senior Leadership Team / Residents. </li><li>External - Local Authority Housing Options and Temporary Accommodation teams / Third Sector Partners / Statutory Partners (e.g., Police and Probation) / Housing Benefit Officers / DWP and Employment Partners etc.</li></ul>Competencies - Who with and your skill level? <ul><li>Experience of leading a team in a supporting people setting</li><li>Extensive and demonstratable knowledge and experience of working with people (including families) experiencing homelessness and multiple disadvantage such as mental health, drug and alcohol</li><li>Extensive and demonstratable experience of working in large accommodation-based services, with specific reference to effective rent management, housing benefit and accessing positive move-on options.</li><li>Proven abilities to work in a strength-based and trauma-informed way for the benefit of individuals and families, helping them to achieve a level of positive housing, health and wellbeing outcomes beyond their expectations.</li><li>Experience of quality assurance in relation to completing and managing accurate support plans and risk assessments, which inform design and implementation of engaging and impactful support activities for Families and singe people.</li><li>Extensive and demonstratable knowledge and experience of maintaining the highest standards of safeguarding for vulnerable people.</li><li>Comfortable and familiar with working in a non-risk averse way.</li><li>Knowledge and experience of best-practise and current approaches (e.g. adverse childhood experiences) to deliver effective intervention and therapeutic engagements for people with mental health and drug and alcohol support needs.</li><li>Highly developed ICT skills and familiarity with digital support management systems, and personal abilities and focus on maintaining accuracy at all times.</li><li>Excellent written / verbal communications skills, with the confidence to engage with external partners and stakeholders for the benefit of residents, the service and organisation as a whole.</li></ul>General and Additional <ul><li>The responsibilities contained within this job description are indicative, but not exhaustive. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder.</li><li>The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post.</li><li>The post holder shall comply with the organisation's policies and procedures, ensuring appropriate actions and reporting protocols are followed at all times.</li><li>The post holder shall attend regular staff or other related meetings, contributing positively where appropriate and relevant.</li><li>Travel across the UK may be required from time to time to support the delivery of role requirements, with you holding a full UK driving licence and access to private vehicle for business use when required.</li><li>An Enhanced Disclosure is required for this position.</li></ul>We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024&gt;29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind. The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce. We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents. All job offers are subject to a DBS check (level to be advised through the hiring process).

Supported Housing Manager

Asset Manager Location: Birmingham, B37 7YE Hours of work: 40 Contract Type: Permanent Reporting to the Head of Asset &amp; Data Management, the Asset Manager will play a key role within a highly supportive and collaborative client account team. This is an excellent opportunity to broaden your expertise in asset management while contributing to the oversight and optimisation of a large and diverse estate. You'll be working alongside a great team, with real scope to learn, grow, and make a meaningful impact across a high-profile environment. Job Description In this role, you will be responsible for driving and evolving the asset management framework, helping to shape the client's strategic approach to the performance, planning, and lifecycle optimisation of their M&amp;E and Fabric assets. Your input will span operational, tactical, and strategic levels, requiring a clear understanding of how asset data and insights influence service delivery outcomes. Success in the role will depend on a strong foundation in asset management principles and practical experience in a TFM environment. A solid understanding of technical services delivery will support your ability to collaborate effectively with stakeholders, influence decision-making, and deliver meaningful improvements to asset performance across the estate. Key Responsibilities <ul> <li>Engage with the client and support understanding of responsibilities through tailored training materials</li> <li>Focus on assurance, assessing performance of the asset management system and identifying root causes of any issues</li> <li>Monitor asset performance to ensure it aligns with expectations, investigating any deviations</li> <li>Own and maintain action tracking via Monday.com, supporting workstream leads</li> <li>Convert CAD drawings to PDF and manage data entry across multiple systems</li> <li>Prepare site packs for surveyors and compliance managers, and support with regulatory translations (e.g. SFG20)</li> <li>Maintain effective relationships with internal teams and external subcontractors while supporting general administrative tasks</li> </ul>Professional and Personal Competencies/Qualifications <ul> <li>Proven experience as an Asset Manager, ideally within the FM industry</li> <li>Strong project management and problem-solving skills</li> <li>Highly analytical and data-driven with strong attention to detail</li> <li>Customer-focused and self-motivated with a proactive approach</li> <li>Advanced Excel skills, including pivot tables and VLOOKUPs</li> <li>Proficient in Microsoft PowerPoint and Word</li> <li>Holds a Technical Engineering degree (or equivalent) and a current IAM Certificate in Asset Management</li> </ul>UK The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing <a href="mailto:resourcing.team@uk.issworld.com" target="_blank">resourcing.team@uk.issworld.com</a> Please click on the following link for more information on this role: Job Description If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace To find out more about what we do click here - <a href="https://www.uk.issworld.com/" target="_blank">https://www.uk.issworld.com/</a>

Strategic Asset Manager

Salary: £37,035 - £41,511 Grade: JK Hours: 37 Contract: Permanent Location: Harrogate, North Yorkshire Our Service: At North Yorkshire Council, we take pride in maintaining our social housing portfolio of approximately 8,500 homes to the highest standards. The purpose of our Service is to provide quality, affordable, healthy, and sustainable homes that meet the present and future needs of all our tenants and government guidelines in terms of energy performance. The Housing Standards team consists of five closely linked areas of housing expertise: construction, repairs, improvements, contract management, and safety. Each team consists of suitably qualified, skilled, and experienced trade operatives, surveyors, contract supervisors, and Team Leaders, all managed by Housing Standards Managers for each work area. The role: As a Level 3 Surveyor working on our Retrofit Programmes within the Improvement Team, you will play a crucial role in ensuring the council's housing assets are maintained and brought up to the council's energy performance of a C to meet all current statutory, regularity, and legislative standards. We are hiring for senior-level positions and are predominantly experienced around the retrofitting of domestic dwellings or coordination of Capital Works programmes to a high level of engagement and customer care, offering opportunities to contribute to meaningful work and advance your career. The core focus of this job is to assist in the delivery of our housing retrofit programmes to help the Council achieve its goals of bringing its housing stock up to energy performance of C by 2030. The job will require the successful applicant to work within a small team under the Housing Standards Team Leader, Carrying out Retrofit Surveys, working with the council's Retrofit coordinators and trade workforce, along with managing the customer's expectations with excellent communication in the successful delivery of energy efficiency installation measures to ensure that the council's housing stock is brought up to a minimum of EPC C, alongside taking a fabric first approach to ensuring that all properties are free of defects making them a comfortable, affordable and of a decent homes standard. The core focus of this job is the development and delivery of new construction via a l What you will bring: <ul> <li> You will know current best practices in social housing relating to tenant safety and decent home standards, along with a good solid knowledge and proven background in the construction industry. </li> </ul> <ul> <li> Experience in delivering quality housing repair works, a good knowledge and experience of surveying within retrofit or coordination of capital works programmes, along with the current requirements around the delivery of a successful programme. </li> </ul> <ul> <li> Excellent communication and IT skills are essential for this role, both written and oral, with the ability to problem solve and find pragmatic solutions., Tenant liaison is a key essential for this role, along with having an empathetic attitude and good customer service skills. </li> </ul> Essential: <ul> <li> IOSH Managing Safely, Level 4 qualification in Surveying or compliance, e.g. Quantity Surveyor, HHSRS, and Retrofit Accredited. </li> </ul> <ul> <li> Understanding of Building Control and Planning Legislation. Experienced in specifying routine works in domestic properties. </li> </ul> Desirable: <ul> <li> CAD user, NEBOHS, Prince2, HNC Construction and the Built Environment, MCIOB. Knowledge in housing management, project management, disrepair claims, and use of asset management systems. </li> </ul> <ul> <li> Personal Attributes: Proactive, a strong problem solver, and able to work under pressure and manage multiple priorities effectively. High levels of customer care. Able to maintain confidentiality. </li> </ul> What can we offer you? In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier. These include: <ul> <li> a local government pension scheme with 18.1% employer contribution </li> </ul> <ul> <li> salary sacrifice schemes </li> </ul> <ul> <li> employee discount benefits including shopping, supermarkets, gym discounts and more! </li> </ul> <ul> <li> travel loans </li> </ul> <ul> <li> Health Assured - confidential help and support for your wellbeing </li> </ul>Click on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits. Contact and apply. If you would like to learn more about our role, please contact <a href="mailto:Paul.Cole@northyorks.gov.uk" target="_blank">Paul.Cole@northyorks.gov.uk</a> for an informal conversation. Key dates: Closing date: 13 th July 2025 Interview date: TBC Key Documents: Job Description.pdf Total Rewards Brochure.pdf NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. Apply now

Housing Standards Surveyor

Site Manager - Disrepair, Damp &amp; Mould Works Location: Stevenage, Camden &amp; Surrounding Areas Salary: £40,000 - £45,000 per annum (negotiable depending on experience), car allowance and fuel card on top Role Type: Full-Time | Permanent About the Role We're seeking an experienced Site Manager to oversee and deliver high-quality disrepair, damp, and mould remediation works within the social housing sector. This is an excellent opportunity to join a forward-thinking team where your expertise will help improve residents' living conditions across Stevenage, Camden, and nearby areas. You'll play a key role in project delivery, site compliance, and client satisfaction, all while ensuring health &amp; safety and quality standards are upheld at every stage. If you're ready to lead with care, skill, and dedication, we'd love to hear from you! Main Objectives of the Site Manager role: <ul><li>Manage day-to-day site operations for disrepair, damp, and mould projects</li><li>Conduct thorough pre- and post-work inspections to ensure scopes are accurate and repairs meet quality standards</li><li>Coordinate subcontractors and operatives to ensure timely and cost-effective delivery</li><li>Build strong relationships with residents, housing officers, and client teams to deliver exceptional customer service</li><li>Ensure all works are compliant with CDM regulations, H&amp;S policies, and company procedures</li><li>Maintain accurate site documentation, including risk assessments, method statements, progress reports, and site photos</li><li>Identify, report, and resolve any issues, delays, or deviations in scope</li></ul>What We're Looking For <ul><li>Proven experience as a Site Manager, preferably within social housing and disrepair projects</li><li>In-depth understanding of construction methods and common defects, especially those related to damp, mould, and structural disrepair</li><li>Confident using tablets and Microsoft Office (especially Word &amp; Excel) for reporting and documentation</li><li>Excellent communication and stakeholder management skills</li><li>Full UK Driving Licence (essential)</li></ul>Desirable Skills &amp; Certifications <ul><li>Asbestos Awareness certification</li><li>Experience with NHF Schedule of Rates</li><li>Ability to manage multiple sites or a team of mobile operatives</li></ul>Essential Certifications <ul><li>Site Management Safety Training Scheme [SMSTS] or Site Supervision Safety Training Scheme [SSSTS]</li><li>First Aid at Work</li><li>CSCS card</li><li>Fire Marshal/ Safety Certificate</li></ul>Why join us? Here are some of the brilliant benefits you could get as a Site Manager: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Site Manager Social Housing

Accommodation Assistant Accommodation Assistant Location: Whitecliff Bay, Isle of Wight Hours: Variable Salary: £12.21 per hour What we need in a nutshell We want you to make our guest accommodation so clean that it sparkles. So clean that when guests open the door for the first time, we can hear them say "Wow!" Who are we? We're not your average holiday company. Our guests come to our UK resorts to experience a world away from the day-to-day and our job is to surprise and delight them at every turn. Want to find out more about our holidays? Check out our website: <a href="http://www.awayresorts.co.uk" target="_blank">http://www.awayresorts.co.uk</a>. Skills, experience and qualities you'll need We need you to deliver delight by cleaning and preparing guest accommodation to our high, high standards - and then a little bit higher! This includes: <ul><li>changing beds</li><li>vacuuming, dusting and cleaning bedrooms and living spaces</li><li>cleaning and restocking bathrooms and kitchens</li></ul>And who knows what else you may find yourself doing. If you're happy to help even when it's 'not your job,' you're our sort of person. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. If you can demonstrate the following, we'd love to hear from you: <ul><li>Knowing what clean means - which includes attention to detail and getting a genuine thrill from a job well-done</li><li>A friendly and helpful attitude - delightful when you meet guests and good at communicating within your team</li><li>Great at working under pressure</li></ul>It's the icing on the cake if you have experience in a housekeeping role in the hospitality sector. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you. What we can offer you We look after you with a great range of benefits, including: <ul><li>Competitive Pension</li><li>Discounts on Away Resorts Holidays</li><li>On Park Discounts</li><li>Awards and Recognition</li></ul>Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck!

Housing Support Worker We are recruiting for a full time position Salary Starts at £25,715, rises to £27025 after 12 months and to £27,955 after 24 months (pro rata) Job Purpose To provide intensive housing management support to vulnerable individuals with the intention of delivering a high-quality support programme that promotes client independence; providing a successful and sustainable move on and other measurable outcomes. This is an exciting opportunity to join a well-established and expanding supported accommodation project in Sheffield. Duties and responsibilities Housing Management <ul><li> Engage with referral agencies to generate referrals for the service</li><li> To undertake all appropriate assessments for all potential and actual residents and to review and update these as required.</li><li> To complete all documentation including tenure agreements, property inventory, disclosure forms and an application for housing benefit with residents to support and sustain a successful tenancy.</li><li> Maximise rent collection, ensuring successful housing and other welfare benefit claims are submitted and maintained</li></ul>Support <ul><li> Maintain contact with tenants in accordance with the requirements of the service.</li><li> Design and deliver an effective support plan that meets tenants needs and results in a successful move on into independent living.</li><li> Actively engage with tenants in issues and decisions that affect them.</li><li> Develop professional relationships with a range of external agencies that supports the on-going needs of tenants.</li><li> Develop a move-on plan for residents at the earliest opportunity, identifying realistic options for independent or more appropriate housing.</li></ul>Qualifications and Experience <ul><li> Experience of providing support to vulnerable people in a housing environment</li><li> Experience of working with individuals who have multiple and complex needs, in prison and on release</li><li> The ability to develop constructive relationships with offenders</li><li> Knowledge of the Welfare Benefits System</li><li> An understanding of the Judiciary System in the UK</li><li> Experience in risk assessment and support planning</li><li> Basic IT skills suitable for an office environment</li></ul>Essential Requirements - Enhanced DBS - A full UK driving licence and access to a road-worthy vehicle - The right to work in the UK There are many great reasons to join our team! <ul><li>Great opportunities for career development</li><li>Mileage Compensation</li><li>Membership to Westfield Health</li><li>Access to Lifetime Financial</li><li>28 days annual leave (plus statutory bank holidays), increasing to 33 after 5 years continuous employment</li><li>Company pension scheme</li><li>Free Parking</li><li>Paid for Enhanced DBS check</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li></ul>Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Diversity &amp; Inclusion Ambassadors who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. Get in touch If you have any questions about the role, please get in touch with <a href="mailto:Katie.machin@targethousing.org.uk" target="_blank">Katie.machin@targethousing.org.uk</a> We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies early if sufficient applications are received. We recommend submitting your application as soon as possible! Closing Date: 11/07/2025

Housing Support Worker

The vacancy Hours: 35 hours per week Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here. We're growing. Quickly. In the last three years alone, we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We're constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us. In Extra Care, our residents live independently in their own homes within our schemes, complete with communal lounges, gardens, cafés/bistros and salons. The role of a Housing Manager is to ensure residents receive a high quality and responsive service in a safe and secure environment, including providing support where necessary, and encouraging independence and choice. The successful candidate will also ensure that landlord duties are discharged in accordance with Housing 21 policies and procedures. To qualify for the role, you will have: <ul> <li>Experience of supervising and managing a small team, ideally within an organisation providing Social Housing</li> <li>Experience of providing a professional, high quality housing service to older and/ or vulnerable people</li> <li>Experience of Housing Management &amp; Maintenance</li> <li>Experience of Housing aid and advice</li> <li>Experience of working within a secure and confidential environment and dealing with sensitive personal information</li> <li>Good general standard of education with GCSE's (Grade C or above) in English and Maths</li> <li>Substantial administrative experience</li> <li>Sound knowledge of Health and Safety legislation</li> <li>Knowledge of the Social Housing Sector and the relevant Legislation and regulations</li></ul>The benefits At Housing 21 we're proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive: <ul> <li>Pension scheme</li> <li>Holiday pay</li> <li>Holiday purchase scheme</li> <li>Occupational Sick Pay</li> <li>Occupational Maternity/Paternity Pay</li> <li>Health Cash Plan</li> <li>Blue Light Card (offering discounts across retail, hospitality and leisure)</li> <li>Income protection</li> <li>Eye care vouchers</li> <li>Car lease scheme</li> <li>Cycle to Work scheme</li> <li>Employee Assistance Programme</li> <li>Support to progress and develop</li></ul>As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon offer being made. If you require more information before applying for this role, please see the attached job profile. An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training. Closing date for applications is 13 July 2025. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment. About us We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees. At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn't have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us! Benefits Blue Light Card Discounted retail, leisure and hospitality Holiday trade scheme Funded health cash plan Occupational maternity pay / paternity pay Pension contributions Occupational sick pay Lifestyle discounts Car salary sacrifice and leasing scheme Learning and development opportunities

Housing Manager

Housing Officer (Neighbourhood Management) X2 £37,741 to £41,182 per year inclusive + essential car user up to 19.7% employer pension contribution Job Ref P1287 - Permanent Full-time,37 hours per week Job Ref P1291 - 12 Months Fixed term, providing cover for an internal secondment, 37 hours per week Flexible working options, Hybrid Working with Partial home working available About the role Our Housing Service are responsible for managing and maintaining 5000 properties including sheltered housing, temporary accommodation as well as general needs tenancies. This post is based within our Neighbourhood Management Team within Tenancy Services section. About you In these posts you will be responsible for several functions related to estate and tenancy management for secure and introductory tenants. Main duties within the role includes management of nuisance cases, tenancy breaches and successions and assignments with a strong emphasis on tenant and leasehold consultation and participation within the responsibilities of these posts. You will work with a wide range of stakeholders as well as voluntary sector agencies who provide support and advice to tenants and with Councillors on issues related to their ward. You must be educated to degree level or have 3 years previous experience of working in social housing in a front line service managing casework. Working knowledge of relevant legislation and legal procedures relating to tenancy management is essential for this role. A BTEC or equivalent in a Housing related subject is desirable as is demonstrable experience and commitment to tenant involvement and empowerment. You must be an excellent communicator, be IT literate and ideally be able to use a housing software system. You will be required to attend occasional evening meetings and evening working as needed from time to time. There is a requirement for you to also be available as part of the councils emergency planning arrangements subject to service requirements. Post is subject to a Basic Disclosure Check. St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work. In addition to working within a great team and a comprehensive salary you will have access to: <ul><li>28.5 days basic annual leave (increasing with service) + bank holidays.</li><li>Local Government Pension Scheme - current employer contribution up to 19.7 percent employer contributions</li><li>Flexible working options</li><li>Staff Parking Permit</li><li>Reimbursement of professional fees</li><li>Comprehensive development and training</li><li>Discounted membership at selected local sports and fitness centres</li><li>Access to discounts and benefits via online platform</li></ul>This post is subject to a Basic Disclosure Check. Please select the apply button on the vacancy and follow the steps below: <ul><li>Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification. </li><li>Provide an up-to-date CV (no more than three sides of A4), explaining any gaps in employment.</li></ul>A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly. For further information and to learn more about the council visit our website. Closing date for applications: Monday 30 June 2025 Interviews are scheduled for w/c: 7th July 2025 NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible. REF-222 327

Housing Officer (Neighbourhood Management) X2

Job summary Are you passionate about supporting people with mental health challenges to live independently and thrive in their homes? Were looking for a caring and motivated Housing Support Worker to join our HRA Housing team. Main duties of the job ** WE ARE CURRENTLY UNABLE TO ACCEPT APPLICATIONS VIANHS. TO CONTINUE WITH YOUR APPLICATION, PLEASE USE THE FOLLOWING LINK TO OURCAREERS SITE ** <a href="https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/5115/?utm_medium=jobshare/details?sType=NHS#/reference/5115" target="_blank">https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/Candidate…</a> In this role, youll support tenants with mental health needs to manage their homes and finances, access benefits, and maintain a stable lifestyle. Youll help them understand their tenancy agreements, connect with local services, and provide practical help like setting up utilities or arranging furniture. Youll also run monthly support groups for tenants and workshops for staff to promote mental wellbeing. Youll need to be confident working independently, often visiting people in their homes. Youll handle sensitive situations with care and make important decisions to ensure tenants are safe and supported. A strong understanding of mental health, welfare benefits, and housing issues is essential. Were looking for someone with experience supporting vulnerable people, excellent communication skills, and the ability to work with different agencies. Youll need to be organised, compassionate, and able to stay calm under pressure. This is a rewarding role where youll make a real difference in peoples lives. If youre ready to help others build a better future, wed love to hear from you. About us Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right. Job description Job responsibilities Specific duties and responsibilities include: To offer advice and support to tenants with regard to Homes4Wiltshire and the choice based lettings procedure. To make applications for Personal Independence Payments for appropriate tenants. To represent tenants at DWP (Department of Work and Pensions) Tribunals. Compiling written reports based on evidence from tenants, medical practitioners and own observations. To maintain an up to date knowledge of all changes to health and social care legislation and welfare benefits e.g. attending Dementia Care Conference To encourage Team staff to look after their own mental wellbeing. To run regular workshops to support Team staff to manage change and stress and develop their understanding of mental health issues. To run a tenant self-help support group. Sending out monthly invitations, analysing evaluation forms, organising speakers. To instigate care from the Community Mental Health Team (CMHT) and /or GP when a tenant is seen to be at risk. Instigating the formal assessment process by written or verbal reports. To provide short term practical advice and assistance to mental health tenants for setting up home (i.e. arranging finance, furniture, setting up utilities). To liaise with statutory and non-statutory agencies in the provision of support to applicants and tenants before and after the take-up of any public tenancy. To be aware of care plans and care co-ordinators of particularly vulnerable tenants and prospective tenants who are known to the Mental Health Services. To ensure that tenants and other agencies are able to understand the implications of a Tenancy Agreement, the responsibilities and consequences of non-compliance. To offer advice and support to housing applicants and tenants in their dealings with statutory and voluntary agencies over such matters as their welfare rights. To act as a point of contact between statutory agencies when an existing tenant may be thought of as possibly having a mental illness which is resulting in disruptive behaviour, such as in neighbour disputes. To ensure that the Council is actively represented on conferences where an individual's care plans are to be agreed. To supplement, and not to replace, any statutory agency support. To participate in community care training and accreditation to enable the post-holder to participate fully in decisions on individual care plan conferences. To maintain a list of all clients dealt with and record their occupancy data. The post holder directs and monitors all queries relating to mental health issues and is solely responsible for running the Housing Team staff workshops and tenant support group. On a daily basis the post holder is presented with problems which are complex and not at all straightforward to resolve. This may mean that a multi-disciplinary approach is called for or perhaps a more creative interpretation of policies. The post holder is expected to resolve issues without discussion with others in an often changing environment. The post holder is frequently required to make ad hoc decisions, especially when visiting unwell tenants at home. Considerable skill and knowledge is needed to make an appropriate decision about when to leave somebody alone to recover and when it is best to call in other agencies, even when this may be against the tenants will. Informed judgement is used on a daily basis to decide what may be in a persons best interests. Job description Job responsibilities Specific duties and responsibilities include: To offer advice and support to tenants with regard to Homes4Wiltshire and the choice based lettings procedure. To make applications for Personal Independence Payments for appropriate tenants. To represent tenants at DWP (Department of Work and Pensions) Tribunals. Compiling written reports based on evidence from tenants, medical practitioners and own observations. To maintain an up to date knowledge of all changes to health and social care legislation and welfare benefits e.g. attending Dementia Care Conference To encourage Team staff to look after their own mental wellbeing. To run regular workshops to support Team staff to manage change and stress and develop their understanding of mental health issues. To run a tenant self-help support group. Sending out monthly invitations, analysing evaluation forms, organising speakers. To instigate care from the Community Mental Health Team (CMHT) and /or GP when a tenant is seen to be at risk. Instigating the formal assessment process by written or verbal reports. To provide short term practical advice and assistance to mental health tenants for setting up home (i.e. arranging finance, furniture, setting up utilities). To liaise with statutory and non-statutory agencies in the provision of support to applicants and tenants before and after the take-up of any public tenancy. To be aware of care plans and care co-ordinators of particularly vulnerable tenants and prospective tenants who are known to the Mental Health Services. To ensure that tenants and other agencies are able to understand the implications of a Tenancy Agreement, the responsibilities and consequences of non-compliance. To offer advice and support to housing applicants and tenants in their dealings with statutory and voluntary agencies over such matters as their welfare rights. To act as a point of contact between statutory agencies when an existing tenant may be thought of as possibly having a mental illness which is resulting in disruptive behaviour, such as in neighbour disputes. To ensure that the Council is actively represented on conferences where an individual's care plans are to be agreed. To supplement, and not to replace, any statutory agency support. To participate in community care training and accreditation to enable the post-holder to participate fully in decisions on individual care plan conferences. To maintain a list of all clients dealt with and record their occupancy data. The post holder directs and monitors all queries relating to mental health issues and is solely responsible for running the Housing Team staff workshops and tenant support group. On a daily basis the post holder is presented with problems which are complex and not at all straightforward to resolve. This may mean that a multi-disciplinary approach is called for or perhaps a more creative interpretation of policies. The post holder is expected to resolve issues without discussion with others in an often changing environment. The post holder is frequently required to make ad hoc decisions, especially when visiting unwell tenants at home. Considerable skill and knowledge is needed to make an appropriate decision about when to leave somebody alone to recover and when it is best to call in other agencies, even when this may be against the tenants will. Informed judgement is used on a daily basis to decide what may be in a persons best interests. Person Specification Experience Essential <ul> <li>Knowledge</li> <li> Qualified to HNC with profession support and advice qualification (such as NVQ Level 3 in </li> <li>Advice and Guidance) or relevant experience in support provision e.g. floating support.</li> <li> Experience of dealing with clients who have mental health issues or vulnerabilities</li> <li> A high level of understanding surrounding mental health issues</li> <li> An advanced working knowledge of welfare benefits</li> <li> A good working knowledge of personal finance i.e. budgeting, debt management</li> <li> A good working knowledge of the issues around rent arrears / tenancy management issues for </li> <li>tenants and landlords</li> <li> Knowledge of relevant legislation around social care, mental health and welfare reform</li> <li> A proven track record of multi-agency work</li> <li> Initiating contacts and making effective contribution to meetings</li> <li> Dealing with demanding and challenging people in difficult/sensitive situations.</li> <li> Understand data protection and confidentiality and the need for accurate and timely recording</li> <li>CE08-1283 Housing Support Worker (Mental Health) October 2017 Page 6 of 8</li> <li> Understanding of current social housing policies and initiatives</li> <li>Skills</li> <li> Reasoning skills</li> <li> Accuracy and attention to detail</li> <li> Good team worker who can work collaboratively with others</li> <li> Communication skills, verbal and written</li> <li> Ability to provide a high standard of Customer Care</li> <li> Ability to work under pressure</li> <li> Demonstrates a desire to achieve results and work to high standards</li> <li> Time management and ability to prioritise workload</li> <li> Efficient and effective</li> <li> Negotiation and diplomacy skills</li> <li> Planning and organisational skills</li> <li> Innovative and enthusiastic</li> <li> Analytical and judgement skills</li> <li> Good computer literacy skills</li> <li> Advisory and co-ordination skills</li> <li> Good decision making skills</li> <li> Makes effective use of network and inter agency contacts</li> <li> Fluent in English</li> </ul> Desirable <ul> <li>An operational knowledge of public sector (or Registered Social Landlord) generic housing </li> <li>management, including a working knowledge of current housing legislation and practice, and the </li> <li>appropriate statutory provisions</li> <li> Techniques of mediation and conciliation</li> <li> An operational knowledge of the court system, tribunal and benefit appeals</li> </ul> Qualifications Essential <ul> <li>HNC or equivalent experience/skills.</li> <li>ITQ 2 or equivalent skill and ability.</li> <li>Working towards relevant professional qualification.</li> </ul>Person Specification Experience Essential <ul> <li>Knowledge</li> <li> Qualified to HNC with profession support and advice qualification (such as NVQ Level 3 in </li> <li>Advice and Guidance) or relevant experience in support provision e.g. floating support.</li> <li> Experience of dealing with clients who have mental health issues or vulnerabilities</li> <li> A high level of understanding surrounding mental health issues</li> <li> An advanced working knowledge of welfare benefits</li> <li> A good working knowledge of personal finance i.e. budgeting, debt management</li> <li> A good working knowledge of the issues around rent arrears / tenancy management issues for </li> <li>tenants and landlords</li> <li> Knowledge of relevant legislation around social care, mental health and welfare reform</li> <li> A proven track record of multi-agency work</li> <li> Initiating contacts and making effective contribution to meetings</li> <li> Dealing with demanding and challenging people in difficult/sensitive situations.</li> <li> Understand data protection and confidentiality and the need for accurate and timely recording</li> <li>CE08-1283 Housing Support Worker (Mental Health) October 2017 Page 6 of 8</li> <li> Understanding of current social housing policies and initiatives</li> <li>Skills</li> <li> Reasoning skills</li> <li> Accuracy and attention to detail</li> <li> Good team worker who can work collaboratively with others</li> <li> Communication skills, verbal and written</li> <li> Ability to provide a high standard of Customer Care</li> <li> Ability to work under pressure</li> <li> Demonstrates a desire to achieve results and work to high standards</li> <li> Time management and ability to prioritise workload</li> <li> Efficient and effective</li> <li> Negotiation and diplomacy skills</li> <li> Planning and organisational skills</li> <li> Innovative and enthusiastic</li> <li> Analytical and judgement skills</li> <li> Good computer literacy skills</li> <li> Advisory and co-ordination skills</li> <li> Good decision making skills</li> <li> Makes effective use of network and inter agency contacts</li> <li> Fluent in English</li> </ul> Desirable <ul> <li>An operational knowledge of public sector (or Registered Social Landlord) generic housing </li> <li>management, including a working knowledge of current housing legislation and practice, and the </li> <li>appropriate statutory provisions</li> <li> Techniques of mediation and conciliation</li> <li> An operational knowledge of the court system, tribunal and benefit appeals</li> </ul> Qualifications Essential <ul> <li>HNC or equivalent experience/skills.</li> <li>ITQ 2 or equivalent skill and ability.</li> <li>Working towards relevant professional qualification.</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name Wiltshire Council Address Wiltshire Council Stephenson Road Salisbury SP2 7NP Employer's website

C&amp;SH Scheme Manager - Culverton Court About the role Are you passionate about making a difference and thrive in dynamic environments? Join us as an experienced Scheme Manager to review support plans, supervise staff, manage change, and bring creative ideas to enhance our service. Culverton Court is a property consisting of 24 purpose-built one-bedroom flats. The scheme was purpose-built to provide support for individuals living with a mental illness. It is located in the small town of Princes Risborough in Buckinghamshire, which provides access to many community opportunities for the people we support in order to develop individual personal goals. With the support of the staff that are located onsite 24/7, a plan is created considering a trauma-informed and psychologically informed environment (PIE). These are exciting times to join Hightown, with the imminent rollout of a new support plan and assessment tool (Nourish). As the Scheme Manager, you will be expected to lead with a positive approach to introduce change. Ideally, you will have experience of working in mental ill health and have a good understanding of best current practice and approaches. You will be flexible to ensure that a person-centred approach is offered that meets the needs of the individual rather than a one-size-fits-all approach. The Scheme has been rated as Excellent by PAMMs inspectors over a long period, and it will take a special leader to work alongside the experienced staff team to continue and expand on this performance. Experience of a multi-agency approach and joint working with other professionals to achieve the best outcomes is important. This includes the ability to challenge decisions that you do not agree with and suggest alternative solutions in a professional way. Knowledge of supporting individuals with autism, personality disorders, schizophrenia, and a wide range of clinical diagnoses without judgment would be beneficial, but full training will be provided. You will be responsible for managing the scheme rota and budgets and recruitment and induction of new staff.This role may also require managerial shifts covering the weekend where necessary to ensure full and consistent cover of all shifts. It is essential that you have a full UK driving licence and access to a vehicle. We are keen to recruit an individual who shares and demonstrates our values, which are: <ul><li>Putting our residents and service users first</li><li>Treating people with respect, promoting independence and choice</li><li>Developing passionate and committed teams</li><li>Being cost effective without compromising standards or safety</li></ul>The benefits In return for your hard work and commitment, we offer a considerable benefits package which includes: <ul><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li><li>£33,054 pa for a 37.5 hour week</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Annual salary and cost of living review</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li><li>Friendly and supportive team environment</li><li>Employee assistance helpline</li><li>Mileage paid for car usage</li><li>Fully paid DBS</li></ul>Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references. We are an Equal Opportunities &amp; Disability Confident Employer

Scheme Manager

Exciting Opportunity at Travis Perkins for an Account Manager (Social Housing New Build) Are you ready to take on the role of Account Manager for Social Housing New Build at Travis Perkins? In this position, you will be responsible for strategically managing a portfolio of Social Housing New Build Account Customers, fostering strong relationships to establish trust and drive profitability. Key Responsibilities: - Manage a designated ledger of Social Housing New Build customers, nurturing business relationships, securing enquiries, and converting them into orders. Act as the primary point of contact within the Group. - Develop and implement a comprehensive account management strategy for each customer, maximizing sales opportunities through personalized engagement with key decision-makers. - Lead high-level negotiations and bid submissions for Strategic Agreements with assigned customers, collaborating with divisional brands and internal stakeholders for successful outcomes. - Ensure timely and complete customer payments in coordination with Credit Services. - Maintain and optimize customer special pricing agreements, maximizing sales potential and managing rebate and deal agreements effectively. - Share customer insights with relevant company departments, fostering collaboration and alignment across the organization. - Identify value-added solutions for customers in partnership with various TP functions and suppliers to enhance customer loyalty and drive sales growth. - Monitor and report on key performance indicators (KPIs), delivering data reports and analysis to customers as per contractual obligations. - Support the seamless implementation of customer activities within the business, consistently monitoring service quality to exceed customer expectations. Join us at Travis Perkins and be part of a dynamic team driving success in the Social Housing New Build sector. #AccountManager #TravisPerkins #SocialHousingOpportunity #TP/SF/Untiered

Account Manager (Social Housing New Build)

Equans is looking for a Resident Liaison Officer to join our team in Leeds on a permanent basis. This is a full time role. On offer is a competitive salary, company vehicle and benefits package. Experience of delivering social housing refurbishment or retrofit projects is preferred. From windows installations to Air Source Heat Pumps (ASHP), Solar Panels and installation of External Wall Insulation (EWI) What will you deliver? <ul> <li> Serve as the primary point of contact for residents, providing clear and timely information about project plans, timelines, and progress </li> <li> Address resident concerns, complaints, or queries promptly and effectively, ensuring that issues are resolved to the satisfaction of both the resident and the company </li> <li> Conduct pre-project surveys and consultations with residents to understand their needs, preferences, and any potential issues, feeding this information back to the project team </li> <li> Prepare and distribute newsletters, letters, and other communication materials to keep residents informed about upcoming works, project milestones, and any potential disruptions. </li> <li> Provide ongoing support to residents throughout the project, including arranging temporary accommodation or other necessary provisions if required by the nature of the works </li> <li> Work closely with project managers, contractors, and other stakeholders to ensure that resident feedback is considered in project planning and execution </li> <li> Conduct post-project satisfaction surveys and follow-ups to assess resident satisfaction and identify areas for improvement </li> </ul>What can we offer you? <ul> <li> 24 days annual leave (+ public holidays) </li> <li> Life Cover equivalent to 1.5 ti mes annual salary </li> <li> Employee discount shopping schemes on major brands and retailers </li> <li> Gym membership discounts </li> <li> Cycle to work scheme </li> <li> Holiday purchase scheme </li> <li> 2 corporate social responsibility days per year </li> <li> Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes </li> <li> Attractive Employee Referral Rewards Scheme </li> <li> Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network </li> <li> 24/7 Employee Assistance Program and access to mental wellbeing app </li> </ul>Who are we looking for? <ul> <li> Previous experience in a customer-facing role, ideally within construction, housing, or a related field </li> <li> Excellent verbal and written communication skills, with the ability to interact effectively with residents from diverse backgrounds </li> <li> Strong problem-solving abilities and the capacity to manage and resolve conflicts or complaints in a professional manner </li> <li> Empathetic and Approachable: Able to build rapport and trust with residents, showing understanding and sensitivity to their concerns </li> <li> Experience working within social housing, local government, or a similar environment where resident or customer interaction is a key component of the role </li> </ul>Who are we? Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK &amp; Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district &amp; embedded energy and decentralised renewables. Equans' 13,500 UK &amp; Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital &amp; industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company. What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. EQNENG At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers. FILTERS Filtrer vos resultats Clear Countries Cities Regions Réinitialiser Appliquer Place: Workplace : Leeds United Kingdom

Resident Liaison Officer

Job Description Salary: £30,559 - £32,654 Hours per week: 37 hours Interview date: Wednesday 30 July 2025 Strategic Asset - Managing and Transforming Our Estate Are you passionate about supporting people with mental health challenges to live independently and thrive in their homes? We're looking for a caring and motivated Housing Support Worker to join our HRA Housing team. In this role, you'll support tenants with mental health needs to manage their homes and finances, access benefits, and maintain a stable lifestyle. You'll help them understand their tenancy agreements, connect with local services, and provide practical help like setting up utilities or arranging furniture. You'll also run monthly support groups for tenants and workshops for staff to promote mental wellbeing. You'll need to be confident working independently, often visiting people in their homes. You'll handle sensitive situations with care and make important decisions to ensure tenants are safe and supported. A strong understanding of mental health, welfare benefits, and housing issues is essential. We're looking for someone with experience supporting vulnerable people, excellent communication skills, and the ability to work with different agencies. You'll need to be organised, compassionate, and able to stay calm under pressure. This is a rewarding role where you'll make a real difference in people's lives. If you're ready to help others build a better future, we'd love to hear from you. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here! Please download and read the role description and person specification carefully before you apply as well asOur Identity. The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework. For more details, contact Gemma Syrett, Financial Inclusion Officer, at <a href="mailto:gemma.syrett@wiltshire.gov.uk" target="_blank">gemma.syrett@wiltshire.gov.uk</a>. This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!

The Vacancy Community Safety Co-Ordinator (12m FTC) Location: High Wycombe / Hybrid (2 days in office, 3 days from home) Salary: £30,438 + Excellent Benefits Full Time ¦ 12m FTC, 37 hours per week. Are you passionate about making communities safer and improving the lives of residents? Do you thrive in a customer-focused environment and enjoy working collaboratively to resolve issues? If so, we'd love to hear from you. We're looking for a Community Safety Co-Ordinator to join our dedicated Community Safety Team. Based in High Wycombe with flexible hybrid working, this is a fantastic opportunity to make a real difference to our residents lives. About the Role As a Community Safety Co-Ordinator, you'll play a key role in supporting our Anti-Social Behaviour (ASB) service. You'll be the first point of contact for residents reporting ASB, assessing risk levels, agreeing action plans, and ensuring timely and effective communication throughout the process. You'll manage a caseload of low-risk ASB cases, attend joint visits with Community Safety Officers, and help ensure our service meets and exceeds customer expectations. You'll also be responsible for managing the ASB inbox, handling calls, and maintaining accurate records. What You'll Be Doing <ul> <li>Providing excellent customer service to residents reporting ASB via phone, email, app, or online.</li> <li>Managing the ASB inbox and telephone enquiries.</li> <li>Conducting risk assessments and allocating cases appropriately.</li> <li>Supporting the team with administrative tasks and correspondence.</li> <li>Attending joint visits with ASB Officers.</li> <li>Contributing to service improvement by identifying trends and providing feedback.</li></ul>What We're Looking For <ul> <li>Excellent written and verbal communication skills.</li> <li>Strong interpersonal skills, especially in challenging situations.</li> <li>Ability to manage competing priorities and work independently.</li> <li>A proactive and collaborative approach to problem-solving.</li> <li>Strong IT skills (Word, Excel, Outlook, PowerPoint; Power BI desirable).</li> <li>Previous experience in ASB or a customer-facing role in a regulated environment (desirable).</li> <li>Lived experience of social housing (desirable).</li></ul>Before you apply: We've put together a short video to give you a clearer insight into the role, the team structure, and what to expect. Click here to watch it: <a href="https://vimeo.com/1095629009/3184722394?ts=150933&amp;share=copy" target="_blank">https://vimeo.com/1095629009/3184722394?ts=150933&amp;share=copy</a> Where could this role take you? Whilst this role is fixed term for 12 months, in a business our size; circa 630 employees and turnover £150m+ (which is growing) and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other suitable opportunities may arise. Many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn't materialise, you will still gain valuable experience which will add to your employability in this and similar fields Why Join Us? We offer a supportive and inclusive working environment, excellent benefits, and opportunities for professional development. You'll be part of a team that values your input and is committed to delivering outstanding service to our communities. For the full job description and person specification, please see the attachment at the bottom of this page. If you have any queries, please email <a href="mailto:recruitment@paradigmhousing.co.uk" target="_blank">recruitment@paradigmhousing.co.uk</a> and we'll be happy to help. As part of your application, please submit a CV and covering statement outlining how you meet the essential and desirable criteria in the job description and person specification. Thank you for your interest in Paradigm Housing Group. Shortlisting will be based on the criteria outlined in the person specification. We reserve the right to close this vacancy early if a suitable candidate is identified. About us We are Paradigm Housing Group. We manage more than 17,000 homes across the South East. We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford. As a charity, the money we make goes into building new homes and providing an excellent service for residents. We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector's largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them. Our benefits Please click for more... <ul> <li>Holidays - 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.</li> <li>Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee's contribution rate.</li> <li>Car leasing scheme.</li> <li>Annual bonus potential.</li> <li>1 paid professional subscription per year.</li> <li>Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.</li> <li>Health cash plan - worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more.</li> <li>Hybrid working for many roles.</li> <li>Up to three paid Giving Back (volunteer) Days a year.</li> <li>Modern collaborative offices, with free parking and charging points for electric vehicles.</li> <li>Opportunities for career development and progression.</li> <li>Social events such as quiz nights, Christmas Party, Summer BBQ.</li></ul>Our Vision We provide excellent services to customers. And build new homes to help more people. We make sure our homes are safe and sustainable. And strive to do more by making the most of our resources. Working For Us Our Values Safer Together The safety of our customers, colleagues and ourselves is a priority in everything we do. Driving Improvement We seek to do things better and deliver value to our customers. Working As One We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders. Acting Thoughtfully We make ourselves aware of our customers' and colleagues' circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action. Being Clear We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to. Please note that customer facing roles may be subject to a DBS check.

Community Safety Co-Ordinator

Housing Assistant Application Deadline: 21 July 2025 Department: Housing Employment Type: Permanent Location: East Sussex - Lewes Reporting To: Housing Officer Compensation: GBP 25,663 / year Description Location: Lewes base, covering Brighton and East Sussex Salary: GBP 25,663 per year plus GBP 1,000 essential car user allowance Hours: 37 per week What you'll be doing: As a housing assistant, you'll support our tenants across Brighton and East Sussex with their property maintenance needs, tenancy management issues, fire safety alarm testing, building compliance checks and low-level arrears. You'll support both remotely and in person, regularly visiting tenants in their own homes and tailoring solutions to individual tenants. We're looking for an enthusiastic, organised and customer focused individual, who will make a positive difference to Southdown's tenants. In return, we offer a rewarding job where no two days are the same and you'll have plenty of opportunities to learn and develop. We welcome applications from candidates with previous experience in roles such as Housing Officer, Supported Housing Assistant, Accommodation Assistant, Tenant Support Officer, Customer Service Advisor, Customer Service Assistant, Teaching Assistant, people with transferrable skills looking to make a positive difference to our tenants' lives. Full training will be provided. "One of the most uplifting and satisfying jobs I have done, helping people making a positive difference for them" - Kristian, Housing Assistant Southdown provides a range of affordable housing, from temporary accommodation to more permanent homes. As a supported housing landlord, we help tenants manage their tenancies and maintain their homes, with specialised learning disability support also available to residents. Recognised as the UK's Best Supported Housing Landlord at the 2024 Affordable Housing Awards, we are proud our 99.8% compliance with the Decent Homes Standard across our 502 properties, ensuring all tenants have safe, warm and well-maintained homes. Perks and benefits: <ul><li>Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover.</li><li>Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car.</li><li>Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets.</li><li>Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. </li><li>Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service.</li><li>25 days paid holiday plus bank holidays.</li></ul>Knowledge, skills and experience What you need for the role: <ul><li>Customer-focused with excellent communication skills</li><li>Positive and 'can do' attitude</li><li>Problem solving skills</li><li>Proficiency in Microsoft Office and experience using a database</li><li>Attention to detail, able to maintain accurate records</li><li>An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown</li><li>A full driving licence is essential along with access to your own car or a car insured for you, and you'll need to obtain business insurance as you'll be required to visit tenants in their own homes </li></ul>What would be nice: <ul><li>Knowledge of the social housing sector, including health and safety and safeguarding protocols</li><li>An understanding of landlord and tenant rights and responsibilities</li><li>Experience supporting individuals with complex mental health needs</li></ul>Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. If you would like more information about this great opportunity, please contact Clive Bryan, Housing Officer on 07458 034 446. Please note, this position will close once suitable applications have been received. We encourage you to submit your application as soon as possible.

Housing Assistant

Scheme Manager - Oysterfields, St Albans £33,054 Are you a compassionate and dynamic leader looking to make a difference? We are seeking a dedicated Scheme Manager to join our team. In this role, you will support the management team to ensure the smooth day-to-day operation of our home and contribute to the development of innovative ideas to advance our services. Ideally candidates will have 1 years' management experience and at least 2 years' experience working within the care &amp; supported housing field/with young people. Key Responsibilities: <ul><li>Empowerment and Support:Lead and inspire a dedicated team to support vulnerable young people in achieving independence and fulfilling lives, collaborating with social workers and other professionals.</li><li>Skill Development: Utilise a positive approach to help young people develop essential life skills such as cooking, cleaning, budgeting, and confidence-building, enabling them to transition successfully.</li><li>Meaningful Engagement: Facilitate access to education, employment, training opportunities, and volunteering, empowering young people to engage in meaningful activities.</li><li>Collaboration: Liaise with external agencies to ensure a smooth and supportive journey for each young person.</li><li>Team Leadership: Manage and support a team of Senior Support Workers, Support Workers, and Night Supervisors.</li><li>Operational Management: Oversee staff rotas, including organising annual leave and covering sickness.</li></ul>Qualifications and Experience: <ul><li>Educational Background: NVQ Level 5 in Children &amp; Young People or equivalent, or willingness to achieve this qualification within the workplace.</li><li>Relevant Experience: Proven experience working with young people facing complex challenges such as behavioural issues, mental health concerns, or substance misuse.</li><li>Asylum Process Experience: Experience supporting young people navigating the Home Office asylum process in the UK.</li><li>Commitment to PIE: Demonstrated commitment to the principles of Psychologically Informed Environments (PIE).</li><li>Interpersonal Skills: Strong ability to adapt communication to meet the individual needs of young people, fostering engagement and motivation.</li><li>Flexibility: Willingness to work across various community locations and respond to diverse needs.</li><li>Professional Development: Commitment to continuous professional development and reflective practice.</li><li>Driving Requirements: Must be a car driver with access to a vehicle and possess business car insurance.</li><li>Regulatory Knowledge: Understanding of, or willingness to learn, Ofsted regulations and standards, with experience ensuring compliance in a youth support setting.</li></ul>Benefits: <ul><li>Supportive and inclusive working environment</li><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service pro rota</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Opportunity for professional development and training to deliver outstanding support</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Access to the Employee assistance helpline</li></ul>The Young Peoples Separated Migrant Children Services (SMC) are a dedicated team committed to providing supporting and empowering environments for young people aged 16 - 18 years who are under the care of the Local Authority. Our approach is rooted in the principles of psychologically informed environments (PIE), ensuring that our services are tailored to meet the psychological and emotional needs of those we support. We believe in creating safe, welcoming spaces that foster growth, resilience and positive change, whilst adhering to Ofsted regulations. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory enhanced disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities &amp; Disability Confident Employer.

Job Description Job Title: Housing Support Worker Contract Type: Permanent Salary: £26,549.63 per annum (£27,722.51 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: Monday to Friday 9am to 5pm Location: Booker House, Swindon If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Support Worker This role is based at Beaumaris Road, Swindon. The service provides supported accommodation to young parents aged 16-25. You will provide support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. About you We are looking for someone with: <ul> <li>Experience of working with vulnerable people</li> <li>Experience of delivering structured support and risk management</li> <li>To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team</li> <li>An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.</li> <li>Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Supporting Customers: We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by: <ul> <li>Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate</li> <li>Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances</li> <li>Engaging customers to meet agreed outcomes and develop life skills</li> <li>Assisting customers with day-to-day support and tenancy-related matters</li> <li>Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities</li> <li>Signposting customers to appropriate external support services, including interventions such as food banks and other community resources</li> <li>Supporting customers to be 'tenancy ready' to enable successful move on</li> <li>Supporting customers to be financially independent through budgeting plans and maximising income</li> <li>Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals</li> <li>Empowering customers to move towards self-management of their medication by following the medication procedure</li> <li>Leading on support initiatives including Group Work</li> <li>Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately</li> <li>Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform</li></ul>Service Delivery: <ul> <li>Facilitate the referral process into the service and assess potential new customers</li> <li>Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support</li> <li>Work with customers to maintain a safe environment by reporting repairs and health and safety concerns</li> <li>Clean and prepare rooms as appropriate</li> <li>Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service</li> <li>Develop and maintain local partnerships to provide a holistic range of support for customer</li> <li>Carry out day-to-day administration and operational duties</li> <li>Other Information:</li> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of delivering structured support and risk management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of Psychological or Trauma Informed approaches to support</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results</li> <li>Knowledge of current benefit systems</li> <li>Experience of working in a care and support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. We have an exciting opportunity for a Recovery Coordinator to join our Wirral Team who have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Our Wirral service thrives as a dynamic and collaborative team, featuring dedicated staff including a service manager, consultant psychiatrists and psychologists, medical professionals, caring nurses, empathetic recovery staff, dedicated volunteers, efficient administrators, and supportive peer mentors. Where: Wirral Full Time Hours: 37.5hrs per week Full Time Salary Range: £27,861.26 - £32,002.35 dependent on experience, pro rata for part time hours *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 13/7/2025 Closing Date 27/7/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Samantha Cox | <a href="mailto:samantha.cox@cgl.org.uk" target="_blank">samantha.cox@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction At Lewisham Council, we believe in building on potential. As a Home Ownership Officer, your ability to proactively manage a variety of Right to Buy and home ownership functions within procedural &amp; legislative deadlines could have a real impact on people's lives. We aim to provide a better experience and more opportunities for residents, communities - and the dedicated people who join our growing team. What's the role? As a Home Ownership Officer, you will be responsible for providing a high quality, customer focused and responsive service to Lewisham Homes homeowners. If successful, the main duties of your role will be: • Proactively manage a variety of RTB and home ownership functions within procedural &amp; legislative deadlines and keep up to date with relevant legislation and good practice issues relating to the role. • Build good working relationships with the local Tenant and Residents' Associations. Attend court of hours meetings as required. • Respond to correspondence and complaints and provide drafts for member's enquiries and take legal action as necessary (attend court and tribunals as required). • Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases and carry out home / estate visits / inspections in a lone working capacity as required. What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance </li> <li>Local Government Pension scheme </li> <li>Flexible working and family friendly policies </li> <li>Season ticket and bicycle loans </li> <li>A range of staff discounts including local subsidised gym memberships </li> <li>Supportive staff networks</li></ul>What we're looking for You are flexible and have excellent peoples' skills. You will have an eye for accuracy and attention to detail. You will be keen to resolve enquiries and have good collaboration skills liaising with residents and other areas of the business. You are proactive and have experience of managing leasehold issues as well as having great people skills. Location The job is primarily based in Laurence House, 1 Catford Road, London SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. The recruitment process is anonymous and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact: Glenda Omogbai - <a href="mailto:HOS@lewisham.gov.uk" target="_blank">HOS@lewisham.gov.uk</a> Please click here to view the Job Description and Person Specification Salary £39,150 - £40,344 per annum (SO1) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram

Home Ownership Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Jameson Gate in Edinburgh. Jameson Gate is an exclusive developments of 50 one and two bedroom retirements apartments for over 60s in a convenient location with easy access to vital local facilities. Hours: 30 hours per week Monday to Friday. Salary: £21,490.34 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments. </li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner. </li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary. </li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate </li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners. </li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy. </li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment </li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full. </li> <li>Ensuring that all Health and Safety requirements are adhered to. </li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude. </li> <li>Extensive experience in a professional customer service orientated position. </li> <li>A professional approach with high quality standards. </li> <li>Thrives in a busy a varied role, where every day will be different. </li> <li>Be resilient and can problem solve effectively. </li> <li>An awareness of basic Health and Safety will be a distinct advantage. </li> <li>A good level of computer literacy including Microsoft Word and Outlook. </li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role. </li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. #LI-GP1 INDLP About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Job description Full Time, Permanent Location: Based at 100 Temple Street &amp; home working by agreement. Are you passionate about housing and homelessness issues? We are looking for an enthusiastic individual to join our friendly team who is interested in homelessness issues, has good IT, liaison and co-ordination skills, and ideally, experience in working with referral or placement accommodation registers. The focus of this role is to help improve the interface and communication between commissioned temporary accommodation, support services for homeless households and the referral routes/operational aspects of our Housing Support Register. Based within Housing Options, you will work closely with members of the Commissioning and Contracts team &amp; the team that administers the Housing Support Register and other key stakeholders. You will also assist in working collectively to create more fluid, efficient and outcome focused processes to ensure that data inputting is accurate. If you are interested in helping create a better experience for homeless clients and are engaged and solution-focused, we would like to hear from you. The work is varied and in a typical week you might visit a commissioned provider to discuss possible improvements to how sensitive client information is recorded and shared, run a training session for new users of the Housing Support Register, clarify with operational colleagues on commissioning intentions in terms of referrals to a particular service and look at technical solutions to improving how rough sleeper information can be analysed. You should be very confident working with spreadsheets and placement data, have good written and verbal communication and to compliment your training skills. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. Want to know more? Please email Katie McLoughlin or Hywel Caddy: <a href="mailto:katie.mcloughlin@bristol.gov.uk" target="_blank">katie.mcloughlin@bristol.gov.uk</a> , <a href="mailto:hywel.caddy@bristol.gov.uk" target="_blank">hywel.caddy@bristol.gov.uk</a> At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

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