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Job Description About the role We have a full-time opportunity for a Customer Liaison Officer covering Stevenage, Welwyn Garden City and the surrounding areas. This is a field-based role, and you will be required to travel in and around the region. You will be part of a dedicated team of Customer Liaison Officers, all working hard to provide an amazing customer-focused service. As a Customer Liaison Officer, you will provide housing management service in a defined area. You will be the face of Guinness, and your key responsibility will be to provide an accessible face-to-face service to both our homeowners and rental customers. You will work in a mobile way, out in the area meeting customers all the time. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers. What we're looking for We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced housing professional, but you will also have great customer service skills and a willingness to go the extra mile to get the job done. You'll also be able to demonstrate: <ul><li>Excellent customer service delivery, demonstrating good communication and relationship-building skills.</li><li>Highly self-motivated with the ability to plan and work effectively without high levels of supervision.</li><li>Ability to work 'on the go' using mobile technology.</li><li>Strong resource and time management, and the ability to prioritise, delivering value for money.</li><li>Experience working in a climate of legislative and organisational change.</li><li>Proven problem-solving and decision-making skills.</li><li>Resilient and able to deal with challenging situations and deliver sustainable outcomes.</li><li>Comfortable analysing data. Ability to work with IT systems on the go.</li><li>Able to demonstrate Guinness behavioural competencies.</li></ul>This position will require a basic DBS check which will be paid for by The Guinness Partnership. Interview process: Interviews will take place on MS Teams from Monday 7th July 2025. To be considered for an interview, you must provide us with your personal statement outlining your skills, knowledge and experience with evidence how these meet the essential criteria in the role profile. INDTGP TJTGP REEDTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Housing Officer

Creative Support are currently looking for a caring individual to take on our Relief Housing Support Worker role in Fleetwood, Blackpool, providing the highest standards of care to individuals with mental health/complex needs. This opportunity is perfect for someone who is interested in an exciting career in mental health. We are looking for someone who is approachable and warm and able to connect with the individuals we support. Support Worker Duties: <ul> <li>Developing and sustaining warm and trusting relationships with service users,</li> <li>Carrying out general administrative duties,</li> <li>Providing emotional support to service users,</li> <li>Medication oversight,</li> <li>Supporting with daily living tasks, including budgeting and tenancy maintenance,</li> <li>Communicating and building strong relationships with service users' family, support network and involved professionals.</li> </ul>Experience of providing care and support to individuals with mental health needs is essential for this role. The benefits of joining Creative Support as a Relief/Bank staff member is the flexibility to pick shifts to suit you and work in services that are local to you. Vacancy Reference Number: 82644 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. We can only accept applications from candidates who are located in and eligible to work within the UK. Application Instructions: In order to apply, please read the job description and then complete the online application form using the links above. You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to <a href="mailto:recruitment@creativesupport.co.uk" target="_blank">recruitment@creativesupport.co.uk</a> to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. If you require any advice on completing your application form, please call us on 0161 236 0829. Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS

Relief Housing Support Worker

C&amp;SH Scheme Manager - Culverton Court About the role Are you passionate about making a difference and thrive in dynamic environments? Join us as an experienced Scheme Manager to review support plans, supervise staff, manage change, and bring creative ideas to enhance our service. Culverton Court is a property consisting of 24 purpose-built one-bedroom flats. The scheme was purpose-built to provide support for individuals living with a mental illness. It is located in the small town of Princes Risborough in Buckinghamshire, which provides access to many community opportunities for the people we support in order to develop individual personal goals. With the support of the staff that are located onsite 24/7, a plan is created considering a trauma-informed and psychologically informed environment (PIE). These are exciting times to join Hightown, with the imminent rollout of a new support plan and assessment tool (Nourish). As the Scheme Manager, you will be expected to lead with a positive approach to introduce change. Ideally, you will have experience of working in mental ill health and have a good understanding of best current practice and approaches. You will be flexible to ensure that a person-centred approach is offered that meets the needs of the individual rather than a one-size-fits-all approach. The Scheme has been rated as Excellent by PAMMs inspectors over a long period, and it will take a special leader to work alongside the experienced staff team to continue and expand on this performance. Experience of a multi-agency approach and joint working with other professionals to achieve the best outcomes is important. This includes the ability to challenge decisions that you do not agree with and suggest alternative solutions in a professional way. Knowledge of supporting individuals with autism, personality disorders, schizophrenia, and a wide range of clinical diagnoses without judgment would be beneficial, but full training will be provided. You will be responsible for managing the scheme rota and budgets and recruitment and induction of new staff.This role may also require managerial shifts covering the weekend where necessary to ensure full and consistent cover of all shifts. It is essential that you have a full UK driving licence and access to a vehicle. We are keen to recruit an individual who shares and demonstrates our values, which are: <ul><li>Putting our residents and service users first</li><li>Treating people with respect, promoting independence and choice</li><li>Developing passionate and committed teams</li><li>Being cost effective without compromising standards or safety</li></ul>The benefits In return for your hard work and commitment, we offer a considerable benefits package which includes: <ul><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li><li>£33,054 pa for a 37.5 hour week</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Annual salary and cost of living review</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li><li>Friendly and supportive team environment</li><li>Employee assistance helpline</li><li>Mileage paid for car usage</li><li>Fully paid DBS</li></ul>Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references. We are an Equal Opportunities &amp; Disability Confident Employer

Scheme Manager

Home Ownership Coordinator London Bridge Up to £27,500 Permanent Hyde is looking to recruit a Home Ownership Coordinator. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures. As a Home Ownership Coordinator at Hyde you will be working within the Home Ownership Team to provide operational support, manage incoming correspondence, oversee income processes, and coordinate team procedures to support Hyde's Homeowners. Responsibilities • Manage incoming correspondence and assign it in line with procedures and timescales • Support accurate data entry and monitoring of Homeowner records • Generate key performance data for team reporting • Oversee payment management, banking, and income reconciliation • Contribute to financial processes to maximise income and minimise spend • Support procedure reviews and provide guidance to team colleagues Skills and Experience Required • Proven administration experience, ideally in an office setting • Previous housing sector experience desirable but not essential • Strong organisational and administrative skills with attention to detail • Proficiency in Microsoft Office and database systems • Excellent communication skills, written and verbal • Strong problem-solving ability and adaptability Benefits • A fantastic pension • Life assurance • Great holidays • An award-winning flexible benefits package • Volunteering days At Hyde, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.

Home Ownership Coordinator

The Vacancy Community Safety Co-Ordinator (12m FTC) Location: High Wycombe / Hybrid (2 days in office, 3 days from home) Salary: £30,438 + Excellent Benefits Full Time ¦ 12m FTC, 37 hours per week. Are you passionate about making communities safer and improving the lives of residents? Do you thrive in a customer-focused environment and enjoy working collaboratively to resolve issues? If so, we'd love to hear from you. We're looking for a Community Safety Co-Ordinator to join our dedicated Community Safety Team. Based in High Wycombe with flexible hybrid working, this is a fantastic opportunity to make a real difference to our residents lives. About the Role As a Community Safety Co-Ordinator, you'll play a key role in supporting our Anti-Social Behaviour (ASB) service. You'll be the first point of contact for residents reporting ASB, assessing risk levels, agreeing action plans, and ensuring timely and effective communication throughout the process. You'll manage a caseload of low-risk ASB cases, attend joint visits with Community Safety Officers, and help ensure our service meets and exceeds customer expectations. You'll also be responsible for managing the ASB inbox, handling calls, and maintaining accurate records. What You'll Be Doing <ul> <li>Providing excellent customer service to residents reporting ASB via phone, email, app, or online.</li> <li>Managing the ASB inbox and telephone enquiries.</li> <li>Conducting risk assessments and allocating cases appropriately.</li> <li>Supporting the team with administrative tasks and correspondence.</li> <li>Attending joint visits with ASB Officers.</li> <li>Contributing to service improvement by identifying trends and providing feedback.</li></ul>What We're Looking For <ul> <li>Excellent written and verbal communication skills.</li> <li>Strong interpersonal skills, especially in challenging situations.</li> <li>Ability to manage competing priorities and work independently.</li> <li>A proactive and collaborative approach to problem-solving.</li> <li>Strong IT skills (Word, Excel, Outlook, PowerPoint; Power BI desirable).</li> <li>Previous experience in ASB or a customer-facing role in a regulated environment (desirable).</li> <li>Lived experience of social housing (desirable).</li></ul>Before you apply: We've put together a short video to give you a clearer insight into the role, the team structure, and what to expect. Click here to watch it: <a href="https://vimeo.com/1095629009/3184722394?ts=150933&amp;share=copy" target="_blank">https://vimeo.com/1095629009/3184722394?ts=150933&amp;share=copy</a> Where could this role take you? Whilst this role is fixed term for 12 months, in a business our size; circa 630 employees and turnover £150m+ (which is growing) and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other suitable opportunities may arise. Many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn't materialise, you will still gain valuable experience which will add to your employability in this and similar fields Why Join Us? We offer a supportive and inclusive working environment, excellent benefits, and opportunities for professional development. You'll be part of a team that values your input and is committed to delivering outstanding service to our communities. For the full job description and person specification, please see the attachment at the bottom of this page. If you have any queries, please email <a href="mailto:recruitment@paradigmhousing.co.uk" target="_blank">recruitment@paradigmhousing.co.uk</a> and we'll be happy to help. As part of your application, please submit a CV and covering statement outlining how you meet the essential and desirable criteria in the job description and person specification. Thank you for your interest in Paradigm Housing Group. Shortlisting will be based on the criteria outlined in the person specification. We reserve the right to close this vacancy early if a suitable candidate is identified. About us We are Paradigm Housing Group. We manage more than 17,000 homes across the South East. We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford. As a charity, the money we make goes into building new homes and providing an excellent service for residents. We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector's largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them. Our benefits Please click for more... <ul> <li>Holidays - 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.</li> <li>Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee's contribution rate.</li> <li>Car leasing scheme.</li> <li>Annual bonus potential.</li> <li>1 paid professional subscription per year.</li> <li>Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.</li> <li>Health cash plan - worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more.</li> <li>Hybrid working for many roles.</li> <li>Up to three paid Giving Back (volunteer) Days a year.</li> <li>Modern collaborative offices, with free parking and charging points for electric vehicles.</li> <li>Opportunities for career development and progression.</li> <li>Social events such as quiz nights, Christmas Party, Summer BBQ.</li></ul>Our Vision We provide excellent services to customers. And build new homes to help more people. We make sure our homes are safe and sustainable. And strive to do more by making the most of our resources. Working For Us Our Values Safer Together The safety of our customers, colleagues and ourselves is a priority in everything we do. Driving Improvement We seek to do things better and deliver value to our customers. Working As One We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders. Acting Thoughtfully We make ourselves aware of our customers' and colleagues' circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action. Being Clear We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to. Please note that customer facing roles may be subject to a DBS check.

Community Safety Co-Ordinator

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we've also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater. Great opportunity for a Community Manager to join our Customer Services team. This is a hybrid role based in either our Exeter, Bristol or Redhill office. You will join on a salary of up to £35,000 plus benefits. The role As Community Manager you will be responsible for preparing materials for the Independent Customer Challenge Group, the WaterShare+ Advisory Panel. You will be communicating complex regulatory information, business performance and customer research to the group of external stakeholders in a clear and accessible way. You will be liaising with senior managers across Bristol Water, SES and South West Water to gather the information and ensure its prepared and presented in line with the agreed schedule of meetings. This is a great opportunity as you will also to lead on our Better Futures programme - Our £5 million Better Futures Programme supports individuals and the community, helping to reduce hardship and benefit people and places throughout the region. What you'll be doing <ul><ul><li>Lead the strategy, delivery and planning for the Better Futures fund.</li><li>Ensure the WaterShare+ Advisory Panel and subgroups have information clearly presented to them. </li><li>Make sure the actions and challenges raised by the WaterShare+ are responded to and resolved by the company.</li><li>Oversee the production of the WaterShare+ annual report. </li><li>Develop slide packs and briefing papers for the WaterShare+, covering content on but not limited to, the future business plan, company performance, and regulatory updates. </li><li>Attend meetings on a wide range of topics and interpret a range of materials and present it to the external Stakeholders. </li><li>Liaise with senior managers and Directors to gather all business needs that are required for the WaterShare+ meetings. </li><li>Communicate back to Senior Managers and Directors the changes needed following challenges made by the WaterShare+ Panel.</li></ul></ul>What we're looking for <ul><ul><li>Proven experience of building relationships with internal and external customers and stakeholders </li><li>Experience of working in a regulated environment </li><li>Proven experience of project work and working to timescales and deadlines</li><li>Excellent verbal and written communication skills</li><li>Influencing skills </li><li>Experience of working with word, excel and powerpoint</li><li>Strong interpersonal skills with the ability to communicate and influence at all levels of the business and build key working relationships, both internal and external</li><li>An excellent attention to detail with the ability to consistently deliver accurately and timely information</li><li>Full driving licence is required</li></ul></ul>Closing date: 13th July 2025 Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.

Community Manager

Housing Assistant Application Deadline: 21 July 2025 Department: Housing Employment Type: Permanent Location: East Sussex - Lewes Reporting To: Housing Officer Compensation: GBP 25,663 / year Description Location: Lewes base, covering Brighton and East Sussex Salary: GBP 25,663 per year plus GBP 1,000 essential car user allowance Hours: 37 per week What you'll be doing: As a housing assistant, you'll support our tenants across Brighton and East Sussex with their property maintenance needs, tenancy management issues, fire safety alarm testing, building compliance checks and low-level arrears. You'll support both remotely and in person, regularly visiting tenants in their own homes and tailoring solutions to individual tenants. We're looking for an enthusiastic, organised and customer focused individual, who will make a positive difference to Southdown's tenants. In return, we offer a rewarding job where no two days are the same and you'll have plenty of opportunities to learn and develop. We welcome applications from candidates with previous experience in roles such as Housing Officer, Supported Housing Assistant, Accommodation Assistant, Tenant Support Officer, Customer Service Advisor, Customer Service Assistant, Teaching Assistant, people with transferrable skills looking to make a positive difference to our tenants' lives. Full training will be provided. "One of the most uplifting and satisfying jobs I have done, helping people making a positive difference for them" - Kristian, Housing Assistant Southdown provides a range of affordable housing, from temporary accommodation to more permanent homes. As a supported housing landlord, we help tenants manage their tenancies and maintain their homes, with specialised learning disability support also available to residents. Recognised as the UK's Best Supported Housing Landlord at the 2024 Affordable Housing Awards, we are proud our 99.8% compliance with the Decent Homes Standard across our 502 properties, ensuring all tenants have safe, warm and well-maintained homes. Perks and benefits: <ul><li>Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover.</li><li>Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car.</li><li>Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets.</li><li>Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. </li><li>Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service.</li><li>25 days paid holiday plus bank holidays.</li></ul>Knowledge, skills and experience What you need for the role: <ul><li>Customer-focused with excellent communication skills</li><li>Positive and 'can do' attitude</li><li>Problem solving skills</li><li>Proficiency in Microsoft Office and experience using a database</li><li>Attention to detail, able to maintain accurate records</li><li>An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown</li><li>A full driving licence is essential along with access to your own car or a car insured for you, and you'll need to obtain business insurance as you'll be required to visit tenants in their own homes </li></ul>What would be nice: <ul><li>Knowledge of the social housing sector, including health and safety and safeguarding protocols</li><li>An understanding of landlord and tenant rights and responsibilities</li><li>Experience supporting individuals with complex mental health needs</li></ul>Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. If you would like more information about this great opportunity, please contact Clive Bryan, Housing Officer on 07458 034 446. Please note, this position will close once suitable applications have been received. We encourage you to submit your application as soon as possible.

Housing Assistant

Job Description Salary: £30,559 - £32,654 Hours per week: 37 hours Interview date: Wednesday 30 July 2025 Strategic Asset - Managing and Transforming Our Estate Are you passionate about supporting people with mental health challenges to live independently and thrive in their homes? We're looking for a caring and motivated Housing Support Worker to join our HRA Housing team. In this role, you'll support tenants with mental health needs to manage their homes and finances, access benefits, and maintain a stable lifestyle. You'll help them understand their tenancy agreements, connect with local services, and provide practical help like setting up utilities or arranging furniture. You'll also run monthly support groups for tenants and workshops for staff to promote mental wellbeing. You'll need to be confident working independently, often visiting people in their homes. You'll handle sensitive situations with care and make important decisions to ensure tenants are safe and supported. A strong understanding of mental health, welfare benefits, and housing issues is essential. We're looking for someone with experience supporting vulnerable people, excellent communication skills, and the ability to work with different agencies. You'll need to be organised, compassionate, and able to stay calm under pressure. This is a rewarding role where you'll make a real difference in people's lives. If you're ready to help others build a better future, we'd love to hear from you. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here! Please download and read the role description and person specification carefully before you apply as well asOur Identity. The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework. For more details, contact Gemma Syrett, Financial Inclusion Officer, at <a href="mailto:gemma.syrett@wiltshire.gov.uk" target="_blank">gemma.syrett@wiltshire.gov.uk</a>. This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!

Housing Support Worker

Exciting Opportunity at Travis Perkins for an Account Manager (Social Housing New Build) Are you ready to take on the role of Account Manager for Social Housing New Build at Travis Perkins? In this position, you will be responsible for strategically managing a portfolio of Social Housing New Build Account Customers, fostering strong relationships to establish trust and drive profitability. Key Responsibilities: - Manage a designated ledger of Social Housing New Build customers, nurturing business relationships, securing enquiries, and converting them into orders. Act as the primary point of contact within the Group. - Develop and implement a comprehensive account management strategy for each customer, maximizing sales opportunities through personalized engagement with key decision-makers. - Lead high-level negotiations and bid submissions for Strategic Agreements with assigned customers, collaborating with divisional brands and internal stakeholders for successful outcomes. - Ensure timely and complete customer payments in coordination with Credit Services. - Maintain and optimize customer special pricing agreements, maximizing sales potential and managing rebate and deal agreements effectively. - Share customer insights with relevant company departments, fostering collaboration and alignment across the organization. - Identify value-added solutions for customers in partnership with various TP functions and suppliers to enhance customer loyalty and drive sales growth. - Monitor and report on key performance indicators (KPIs), delivering data reports and analysis to customers as per contractual obligations. - Support the seamless implementation of customer activities within the business, consistently monitoring service quality to exceed customer expectations. Join us at Travis Perkins and be part of a dynamic team driving success in the Social Housing New Build sector. #AccountManager #TravisPerkins #SocialHousingOpportunity #TP/SF/Untiered

Account Manager (Social Housing New Build)

Job Description Organisation: London Borough of Waltham Forest Directorate: Place / Housing Grade: SO2 Salary: £38,934 - £40,755 Contract Type: Full-time Permanent Working hours per week: 36 hours Application Deadline: 07/07/2025 Proposed Interview Date(s): TBC Reference: 1746 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. About the role: We have a fantastic opportunity for a new Tenancy Officer to join our existing Tenancy Management Service. This role offers a real opportunity to make a difference to people's lives on a daily basis. We're looking for someone who focus on delivering a responsive and efficient tenancy management service to our residents. You'll need to have excellent customer care skills and focus on delivering the best outcomes for all the resident in the area you support. You'll need to be highly organised and proactive as this is a busy customer facing service. The role of a Tenancy Officer is varied, no two days will be the same, so it's important that you can think on your feet. To be successful in the role attitude and behaviour is key, there will be training available for the right candidate if they don't have previous tenancy management experience. The key duties of this role include: <ul><li>Working with residents experiencing a change in their circumstances to make sure they receive the necessary support.</li><li>Delivering an outstanding service to residents taking the lead on responding to and managing a course of actions where a breach of tenancy has occurred. </li><li>Maintain a have a high level of expertise on legislation and current good practice relating to tenancy and lease management.</li><li>Manage a caseload of tenancy related activity to a professional standard and in line with policies and procedures. </li><li>Lead on cases of anti-social behaviour (ASB), domestic abuse (DA), hoarding and safeguarding</li><li>Making the best use of the valuable assets we have by supporting tenancy fraud initiatives and ensuring any empty homes are brought back in to use as quickly as possible.</li></ul>We offer a great flexible benefits package, a fantastic pension, and the opportunity to work flexibly. Diversity and Inclusion is integral to Waltham Forest and we are committed to cultivating an inclusive workplace, reflecting our customer profile where everyone is proud to be unique. Click here to download the Role Profile Key Responsibilities: To apply for this role you should be able to demonstrate the following: <ul><li>Able to demonstrate knowledge of relevant housing legislation.</li><li>Experience of housing management applied in a multi-cultural environment. </li><li>Able to manage a complex workload and demonstrate experience of using the various tools to deal with tenancy breaches. </li><li>Knowledge of current housing and public sector issues. </li><li>Able to balance the needs of all key stakeholders and the ability to explain complex decisions taken by the service in a clear and concise manner. </li><li>Creative thinking and ability to persuade influence and convince others. </li><li>Prioritises work, manages own time productively and identifies areas requiring attention in order to achieve targets, </li><li>Strong written, verbal and presentation skills and ability to promote the service. </li><li>Doesn't make assumptions, listens carefully and makes every effort to help customers to understand the advice and information given. </li><li>Recognises confidential and sensitive information and handles discreetly and with tact. </li><li>Looks to resolve complaints effectively at the earliest opportunity. </li><li>Commitment to high standards of customer care and the ability to deal sensitively with a wide range of customers. Ability to draft and write complex correspondence and reports. Ability to ensure all work/actions is updated on system and uploaded on house files to enable excellent record keeping.</li></ul>Qualifications and Requirements: To be considered for this position, you should meet the following requirements: <ul><li>Numeracy and literacy qualification e.g., GCSE English and Maths or equivalent. Relevant professional qualification</li></ul>Terms and conditions: The below terms and conditions apply to this role: <ul><li>Satisfactory employment references and CIFAS identity checks; </li><li>Satisfactory declaration of interest;</li><li>This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults; </li><li>Satisfactory DBS check; </li><li>Suitable driver's license;</li></ul>As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact Khemba Ankhrah, Tenancy Team Leader at <a href="mailto:khemba.ankhrah@walthamforest.gov.uk" target="_blank">khemba.ankhrah@walthamforest.gov.uk</a> or 0208 496 3000. If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. Click here for further information on the Human Resources recruitment privacy notice.

Tenancy Officer

Vacancy Name Recovery Coordinator Vacancy No VN5287 Employment Type Permanent Hours Per Week 22.50 Work Pattern Monday to Friday Location Delacy House, 4 Park Street, Selby, YO8 4PW Location Region North Yorkshire Location City Selby Location Postal Code YO8 4PW Interview Date 17 Jul 2025 Job Details Recovery Coordinator (Part-Time) Location: 4, Rear Park Street, Selby, North Yorkshire, YO8 4PW Working hours: Part-time Monday-Friday 22.5 hours per week, flexibility around how those hours are worked. About the role... We are currently recruiting for a part time (22.5 hours p/week) Recovery Coordinator to join our North Yorkshire Horizons service in Selby. North Yorkshire Horizons is a service made up of several key partners including Waythrough, enabling the development of a peer led, recovery community. Providing a safe environment in which people can develop the life skills, and confidence to achieve and maintain recovery and abstinence from their substance misuse, successfully re-integrate into society, and become active, contributing citizens. You will be required to provide holistic support to adult service users receiving substance misuse treatment, both within the Selby based Hub and support them to move through their recovery orientated journey into sustained recovery by achieving positive treatment outcomes within Selby and surrounding areas. As directed by the Project Manager/Lead Practitioner, the Recovery Coordinator will be an integral member of the dynamic multi agency team developing and delivering comprehensive and tailored individual interventions that will include delivery of a full range of structured, psychosocial and clinical support. The post calls for close co-operation with other professionals such as GP's, practice nurses and pharmacists and will involve delivering clinics from host environments/GP practices. About you...<ul><li>Knowledge and understanding f the issues caused by substance misuse. </li><li>Experience of delivering 1-1 and group interventions.</li><li>Ability to carry out assessment and contribute to recovery and risk management plans. </li><li>Ability to work with people with multiple needs and those who are vulnerable. </li><li>Ability to appropriately deal with complex queries.</li><li>A relevant qualification in Health and Social Care.</li><li>A valid UK driving licence and access to a vehicle, is essential.</li></ul>For full job description and person specification and job details, please click here. Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full. The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band. Who are we... Waythrough (formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it'll take a while to fully integrate our systems, processes and approaches. That's why you will notice the jobs here are still branded 'Humankind'. Next year we'll be fully integrating our recruitment systems but for now they are separate. Thanks for bearing with us - and don't forget to check out the Waythrough (formerly Humankind) jobs on the Richmond Fellowship and Aquarius job site <a href="https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers" target="_blank">https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers</a>. What can Waythrough offer you... 🏖 Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service) 📅 Annual leave purchase scheme 💰 Enhanced occupational sick pay % Enhanced employer contribution to your workplace pension 👪 Death in service benefit Free Will writing 👓 Eyecare vouchers 🛍 Blue light card discount 💡 Fantastic learning and development opportunities, including free training courses 🏠 Work-life balance- flexible working and family friendly policies 🏃 Happy, Healthy You! - our wellbeing offers for our workforce 🤝 Employee Assist Programme and Waythrough Support Networks Waythrough (formerly Humankind) is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Per Annum (pro rata) Vacancy Salary Range £24,242.40-£30,790 DBS Requirement Enhanced Does role require Police/Prison vetting? Not Applicable Driving licence required for role? Yes Applications Close Date 06 Jul 2025

Recovery Coordinator

We are currently seeking a Neighbourhood Co-ordinator to join our Neighbourhoods Team in Halifax. The role is to achieve our service outcomes of delivering high customer and staff satisfaction, ensuring we have effective customer and staff engagement and incremental and sustained improvement in performance. <a href="https://youtube.com/shorts/wVb-VUkX7gY" target="_blank">https://youtube.com/shorts/wVb-VUkX7gY</a> <a href="https://365domain.sharepoint.com/:v:/g/EUJLdEl35-lLrHOR9taF0BoBTO6GcezbYVcFYd79m_92Jg?e=Skef4J" target="_blank">https://365domain.sharepoint.com/:v:/g/EUJLdEl35-lLrHOR9taF0BoBTO6Gcezb…</a> Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - <a href="https://togetherhousing-group.my.canva.site/" target="_blank">https://togetherhousing-group.my.canva.site/</a> Requirements Outline of key responsibilities for the Neighbourhood Coordinator... <ul> <li>With the Regional Neighbourhood Manager provide effective leadership and management of a neighbourhood management team</li> <li>Responsibility for all operational performance and for the work of front-line staff in the neighbourhood management service to ensure performance targets are met or exceeded and where appropriate, corrective action is taken</li> <li>As a local manager take responsibility and lead on projects to deliver outcomes in our customer and Neighbourhoods Strategy</li> <li>Working closely with the Neighbourhood Safety and Enforcement team to provide next step advice and guidance to Neighbourhood officers.</li> <li>Working closely with the lettings, repairs and asset teams ensure that the number of void properties and void loss is kept to a minimum</li> <li>To manage all aspects of tenancy management and ensure action is taken against tenants for breaches of their tenancy conditions such as condition of property and/or garden</li> </ul><ul> <li>To ensure anti-social behaviour cases are recorded and managed appropriately by neighbourhood officers, managing risks and any safeguarding concerns</li> <li>To work with the income teams as appropriate to meet the challenges of welfare reform and minimise rent arrears as well as reduce the incidence former tenant debt</li> <li>To work with the Neighbourhood Manger to achieve continuous improvement culture within the team by developing new ideas and seeking out best practice</li> </ul><ul><li>To be responsible for the appraisal, training, motivation, supervision and performance of all staff for whom the post holder is responsible, through 1:1's, PDR's, coaching and feedback</li></ul>We are looking for someone who has... <ul> <li>A full UK driving license and access to a vehicle</li> <li>Significant experience in Neighbourhood Management, which includes providing effective leadership and successfully overseeing a neighbourhood team.</li> <li>Proven experience of managing a front line service</li> <li>Proven experience of managing finance and budgets</li> <li>Experience of working in a customer service environment dealing directly with members of the public in stressful and complex situations</li> <li>Knowledge and understanding of current housing and neighbourhood management issues including legal and statutory regulation</li> <li>Up-to-date knowledge of current housing issues and welfare benefits including the Welfare Reform Act</li> </ul>Benefits In return, we are offering the successful candidate in the Neighbourhood Co-ordinator role... <ul> <li>Starting salary of £39,298</li> <li>27 days holiday (rising to 32 over 5 years' service) + bank holidays </li> <li>A flexible working environment, with a range of family friendly policies</li> </ul><ul> <li>Your normal working hours will be 37hrs per week Monday-Friday</li> <li>Hybrid Role</li> </ul><ul> <li>Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers. </li> <li>Wide range of technical, professional, and personal development training opportunities </li> <li>Attractive pension scheme </li> <li>Health and wellbeing benefits including access to GPs </li> <li>A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice </li> <li> We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability. </li> <li>To view the full range of our award winning benefits click on the Employee Benefits Link </li> </ul>THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. INDTHG1

Neighbourhood Coordinator

Scheme Manager - Oysterfields, St Albans £33,054 Are you a compassionate and dynamic leader looking to make a difference? We are seeking a dedicated Scheme Manager to join our team. In this role, you will support the management team to ensure the smooth day-to-day operation of our home and contribute to the development of innovative ideas to advance our services. Ideally candidates will have 1 years' management experience and at least 2 years' experience working within the care &amp; supported housing field/with young people. Key Responsibilities: <ul><li>Empowerment and Support:Lead and inspire a dedicated team to support vulnerable young people in achieving independence and fulfilling lives, collaborating with social workers and other professionals.</li><li>Skill Development: Utilise a positive approach to help young people develop essential life skills such as cooking, cleaning, budgeting, and confidence-building, enabling them to transition successfully.</li><li>Meaningful Engagement: Facilitate access to education, employment, training opportunities, and volunteering, empowering young people to engage in meaningful activities.</li><li>Collaboration: Liaise with external agencies to ensure a smooth and supportive journey for each young person.</li><li>Team Leadership: Manage and support a team of Senior Support Workers, Support Workers, and Night Supervisors.</li><li>Operational Management: Oversee staff rotas, including organising annual leave and covering sickness.</li></ul>Qualifications and Experience: <ul><li>Educational Background: NVQ Level 5 in Children &amp; Young People or equivalent, or willingness to achieve this qualification within the workplace.</li><li>Relevant Experience: Proven experience working with young people facing complex challenges such as behavioural issues, mental health concerns, or substance misuse.</li><li>Asylum Process Experience: Experience supporting young people navigating the Home Office asylum process in the UK.</li><li>Commitment to PIE: Demonstrated commitment to the principles of Psychologically Informed Environments (PIE).</li><li>Interpersonal Skills: Strong ability to adapt communication to meet the individual needs of young people, fostering engagement and motivation.</li><li>Flexibility: Willingness to work across various community locations and respond to diverse needs.</li><li>Professional Development: Commitment to continuous professional development and reflective practice.</li><li>Driving Requirements: Must be a car driver with access to a vehicle and possess business car insurance.</li><li>Regulatory Knowledge: Understanding of, or willingness to learn, Ofsted regulations and standards, with experience ensuring compliance in a youth support setting.</li></ul>Benefits: <ul><li>Supportive and inclusive working environment</li><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service pro rota</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Opportunity for professional development and training to deliver outstanding support</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Access to the Employee assistance helpline</li></ul>The Young Peoples Separated Migrant Children Services (SMC) are a dedicated team committed to providing supporting and empowering environments for young people aged 16 - 18 years who are under the care of the Local Authority. Our approach is rooted in the principles of psychologically informed environments (PIE), ensuring that our services are tailored to meet the psychological and emotional needs of those we support. We believe in creating safe, welcoming spaces that foster growth, resilience and positive change, whilst adhering to Ofsted regulations. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory enhanced disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities &amp; Disability Confident Employer.

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. We have an exciting opportunity for a Recovery Coordinator to join our Wirral Team who have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Our Wirral service thrives as a dynamic and collaborative team, featuring dedicated staff including a service manager, consultant psychiatrists and psychologists, medical professionals, caring nurses, empathetic recovery staff, dedicated volunteers, efficient administrators, and supportive peer mentors. Where: Wirral Part Time Hours: 22.5hrs per week Full Time Salary Range: £27,861.26 - £32,002.35 dependent on experience, pro rata for part time hours *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Samantha Cox | <a href="mailto:samantha.cox@cgl.org.uk" target="_blank">samantha.cox@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

An exciting opportunity has become available to work in the Accommodation Team, within the Council's Housing Needs Service. The Housing Needs Service is responsible for preventing homelessness in Wakefield and providing support and assistance to those who are already homeless. We are looking for an enthusiastic, motivated, organised and open minded person to join the team as an Accommodation Officer. This role involves supporting people who have been placed in temporary accommodation to move-on into suitable settled accommodation, to ensure that the conditions of the temporary placement are being met and to address any presenting issues, such as repairs, arrears, and anti-social behaviour. The post of the Accommodation Officer is a very varied and rewarding role which will give the post holder the opportunity to work closely with vulnerable people in the Wakefield district and help discharge the Council's duties under the Homelessness Reduction Act. This role involves holding a caseload and visiting people in their temporary accommodation across the Wakefield district, so the ability to travel flexibly is essential. Car mileage payments are applicable and pool cars may be available for carrying out the visits. Do you fancy a challenge and think you have the skills we are looking for? If so, we would love to hear from you, so please complete an application form available on this website. If you need any further information about this vacancy, please contact Helen Smith on 01924 304374. This is a full time, temporary post until the end of March 2026 The successful applicants will be required to complete a Disclosure and Barring Check (DBS) before taking up this post.

Accommodation Officer

Job Description Job Title: Housing Support Worker Contract Type: Permanent Salary: £26,549.63 per annum (£27,722.51 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: Monday to Friday 9am to 5pm Location: Booker House, Swindon If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Support Worker This role is based at Beaumaris Road, Swindon. The service provides supported accommodation to young parents aged 16-25. You will provide support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. About you We are looking for someone with: <ul> <li>Experience of working with vulnerable people</li> <li>Experience of delivering structured support and risk management</li> <li>To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team</li> <li>An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.</li> <li>Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Supporting Customers: We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by: <ul> <li>Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate</li> <li>Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances</li> <li>Engaging customers to meet agreed outcomes and develop life skills</li> <li>Assisting customers with day-to-day support and tenancy-related matters</li> <li>Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities</li> <li>Signposting customers to appropriate external support services, including interventions such as food banks and other community resources</li> <li>Supporting customers to be 'tenancy ready' to enable successful move on</li> <li>Supporting customers to be financially independent through budgeting plans and maximising income</li> <li>Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals</li> <li>Empowering customers to move towards self-management of their medication by following the medication procedure</li> <li>Leading on support initiatives including Group Work</li> <li>Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately</li> <li>Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform</li></ul>Service Delivery: <ul> <li>Facilitate the referral process into the service and assess potential new customers</li> <li>Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support</li> <li>Work with customers to maintain a safe environment by reporting repairs and health and safety concerns</li> <li>Clean and prepare rooms as appropriate</li> <li>Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service</li> <li>Develop and maintain local partnerships to provide a holistic range of support for customer</li> <li>Carry out day-to-day administration and operational duties</li> <li>Other Information:</li> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of delivering structured support and risk management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of Psychological or Trauma Informed approaches to support</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results</li> <li>Knowledge of current benefit systems</li> <li>Experience of working in a care and support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

Our innovation strategy is simple - We want to solve the challenges we have today as well as find answers to some of our industry's bigger long-term challenges. Whether it's delivering water that is always good to drink, reducing waste in our processes with energy efficient technologies or improving visibility of the network, our150+ strong team of innovators are working day in day out to make it happen. If you want to do more because you care, we'd love to talk to you. There really is something for everyone here. Our Strategic Asset Planning Team have an exciting opportunity to join as our new Strategic Asset manager for Waste Networks. You'll be responsible for developing and implementing asset management strategies to optimise the performance and sustainability of our assets. You'll also be involved with strategic planning, stakeholder engagement, guiding management thinking, and identifying innovative solutions to enhance asset value. This role can be based out of our office in Coventry or Derby. EVERYTHING YOU NEED TO KNOW Some of your other key accountabilities will include: <ul><li>Develop the strategic direction and implement asset class strategies, through collaboration with stakeholders. </li><li>Play a key role in the Price Review Process and own specific Business Plan Lines, focusing on specific investment programs, ensuring alignment with company goals and meeting regulatory requirements. Handle regulatory queries, reporting and data submissions.</li><li>Translate strategic plans into tangible deliverables to support short-term investment decisions through the production and review of Investment Protocols.</li><li>Utilise expertise in sewerage networks and infrastructure to inform decisions, with a key focus on storm overflows and rising mains </li><li>Ensure we have visibility of the condition of our assets drawing on connections across the organisation, supporting the Drainage and Wastewater Management Plan (DWMP) for waste networks and assisting the development of systems and processes as needed.</li><li>Provide expert advice and support on asset management issues to internal teams and external partners, working cross-functionally to link knowledge and expertise from other business areas. Stay updated on industry trends, technological advancements, and regulatory changes affecting waste networks.</li></ul>WHAT YOU'LL BRING TO THE ROLE <ul><li>Technical understanding of sewerage networks (or similar), preferably with asset management experience</li><li>Strong analytical skills with the ability to interpret complex data and make creative, strategic decisions.</li><li>Excellent communication and interpersonal skills, with the ability to engage and collaborate with diverse stakeholders.</li><li>Knowledge of regulatory requirements and best practices in wastewater infrastructure management.</li></ul>Skills and Competencies: <ul><li>Strategic thinking and planning</li><li>Creative problem-solving and innovative mindset</li><li>Relationship builder</li><li>Data-driven decision making</li></ul>As travel is required, you'll also have to hold a full U.K driving licence. The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you? WHAT'S IN IT FOR YOU Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Severn Trent family: <ul><li>Salary Starting from £51,888</li><li>28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) </li><li>Annual bonus scheme (of up to £2,250 per annum based on company performance) </li><li>Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) </li><li>Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate. </li><li>Dedicated training and development with our 'Academy' </li><li>Electric vehicle scheme and retail offers. </li><li>Family friendly policies </li><li>Two volunteering days per year</li></ul>WHAT'S NEXT We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. If your curiosity has been piqued and you're wanting to find out even more, search #LifeAtSevernTrent on social media. Ps. we'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!

Strategic Asset Manager

About Us Job Title - Temporary Accommodation Officer Salary Range - £37,766 - £45,763 per annum Permanent - Full-Time (36 hours) Location- Putney Bridge Rd/Twickenham Civic Centre As with many other Boroughs in the capital, tackling homelessness is a high priority. The Temporary Accommodation Procurement Officer will be required to source new business to increase the supply of properties based on the demand by building relationships with landlords, agents and developers. You will be joining a busy and hardworking team during a time of transformational change where every day offers an opportunity to make a positive difference. We are looking for a committed individual with strong communication and excellent negotiation skills. We invite people who share our passion, commitment, and enthusiasm. You will allocate temporary accommodation and ensure agreements are signed with tenants for all Temporary Accommodation types, in accordance with Richmond and Wandsworth's Temporary Accommodation policy, guidance and procedures. Providing appropriate information, advice and guidance to vulnerable applicants with a focus on managing customer's housing expectations. Ensuring properties are allocated and agreements signed with tenants as quickly as possible so that void turnaround times are kept to a minimum. Setting up tenancies and accounts for the properties allocated. Carry out home visits to clients in temporary accommodation. Managing clients in temporary accommodation including issuing warning letters and Discharging Interim and Full Housing Duty. About the role Customer service skills: Some service users are vulnerable or come from challenging backgrounds so being able to listen and support is essential whilst remaining calm and professional. The main objective is to deliver the best service we can to those that need it. Writing Skills: Accurately recording on the management system, writing letters and reports, you will need to be able to write clearly and to a high standard as regular contact with residents and other stakeholders is a feature of the role. Proactive and organised: You will need to effectively manage cases to completion, making sure that actions are taken in a timely manner and communication is regular. Taking pride and ownership of cases and focusing on delivering an excellent service. Essential Qualifications, Skills and Experience - Ability to work independently, motivated and put people first - Excellent written and verbal communication skills and the ability to adapt to a diverse range of clients - Excellent customer service skills - Excellent organisation skills and the ability to prioritise - Commitment to maintaining and improving the quality of services provided. -Must have access to a vehicle or be able to use public transport and carry out property inspections in line with current guidance and law If you are passionate about making a positive impact on Richmond and Wandsworth's ability to deliver services, possess the required skills, and thrive in a challenging yet highly rewarding environment, we invite you to apply for this opportunity. Indicative Recruitment Timeline Closing Date: Sunday 06 July 2025 Shortlisting Date: W/C 07 July 2025 Interview Date: TBC We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer, if you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. For more details click here Richmond and Wandsworth Councils

Temporary Accommodation Officer

The Vacancy Do you enjoy helping people gain their independence and thrive? As a Housing Support Worker, you will be working with vulnerable young people aged 16 -25 who may be homeless or at risk of homelessness. You'll be self-motivated, solution focused and a forward thinker, with safeguarding awareness to help make a real difference to people's lives. What you'll do: <ul> <li>Create individual support plans and assess risk.</li> <li>Provide regular guidance on tenancy and practical tasks as part of their journey towards independence.</li> <li>Prepare properties by making sure they're a safe and clean environment ready for move in.</li></ul>What you'll bring: <ul> <li>A genuine passion for supporting young people with housing and other needs.</li> <li>Experience of providing advice and support in a 1-1 setting.</li> <li>A working knowledge of safeguarding and child protection procedures.</li> <li>A full UK driving licence and access to a vehicle for work purposes.</li></ul>We know that sometimes people can be put off applying for a job if they think they can't tick every box, if you can do most of what we are looking for, please go ahead and apply. You could be exactly what we need! Why Join Us? We understand that when people feel supported and valued, they can achieve great things and we want you to be part of that. Here's what you'll enjoy as part of our team: <ul> <li>Flexible working options to help you balance work and life in a way that suits you.</li> <li>Hybrid working - enjoy the best of both worlds!</li> <li>25 days annual leave plus bank holidays, increasing to 30 days with service - because your time off matters.</li> <li>A wealth of learning and career development opportunities, with paid and tailored training to support your growth.</li> <li>Free, confidential Employee Assistance Programme 24/7, including access to counselling and GP services - your wellbeing is a priority.</li> <li>Employer contributory pension scheme to help secure your future.</li> <li>Great maternity, paternity and adoption benefits to support you and your family.</li> <li>Exclusive care workers discounts to make life a little easier.</li> <li>Access to a range of Employee Networks including People of Colour, LGBT+, Mental Health and Accessibility - we embrace and celebrate diversity.</li> <li>A variety of health and wellbeing initiatives to keep you feeling your best.</li> <li>Cycle to Work Scheme to help you stay active and reduce your carbon footprint.</li> <li>Access to a Corporate Health Plan to support your physical and mental health.</li></ul>We embrace diversity and are committed to creating an inclusive, anti-racist environment where everyone can thrive by being their true self. Join us in driving this important agenda forward and help shape a workplace where all voices are valued! If you're ready to use your skills to help others succeed, we'd love to hear from you. Hours available: <ul> <li>1 x 20 hours per week (part time)</li> <li>1 x 24 hours per week (part time)</li> <li>1 x 37.5 hours per week (full time)</li></ul>*Please clearly state in your application which of the above hours you are applying for. If you are open to more than one, feel free to indicate that too. For an informal chat about the role please contact Paul Thomas, Service Manager via <a href="mailto:paul.thomas@inspirenorth.co.uk" target="_blank">paul.thomas@inspirenorth.co.uk</a>, 07525 910802 Apply Now! The closing date for applications is 06 July 2025 but we may close it early if we receive a high number of strong candidates, so don't delay! Good Luck! For the full-time position interviews will take place on 22 July 2025. For the part-time position interviews will take place on 28 July 2025. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Housing Support Worker (Full and Part Time roles available)

Vacancy Name Housing Support Coordinator Vacancy No VN5221 Employment Type Permanent Hours Per Week 37.00 Work Pattern Monday to Friday Location Unit 9 Houndgate, Darlington, DL1 5RF Location Region County Durham Location City Darlington Location Postal Code DL1 5RF Interview Date 27 Jun 2025 Job Details 'Everyone is different. At Waythrough we value your difference. Join our inclusive organisation.' We are excited to offer opportunities for Support Coordinators to join our Darlington housing support team. As a Support Coordinator, you will work as part of a small team providing intensive housing support to those with a diagnosed complex mental health condition living in Darlington. This includes the provision of information, advice, guidance, and structured support to help individuals secure suitable accommodation and develop the skills to manage their tenancies and live independently in the Community. About the role... This is a dynamic and rewarding role where you will: <ul><li>Manage a caseload by creating, implementing and reviewing support plans to meet the housing needs of service users with a mental health diagnosis</li><li>Support individuals to sustain/maintain accommodation and maximise their finances.</li><li>Facilitate and promote the progression of individuals to increase their skills and confidence to successfully live independently</li><li>Support clients using a range of methods including home visits, support in the community, telephone support and facilitation of group sessions</li><li>Collaborate with housing providers, statutory services and local services to achieve the best outcomes for service users</li></ul>About you... Requirements for the role include:<ul><li>Experience of working with vulnerable adults with mental health.</li><li>Experience of managing, planning, and prioritising your own workload, delivering work of a high standard. </li><li>An understanding of Safeguarding.</li><li>A genuine interest in being part of the mission and vision of Humankind.</li><li>An understanding of benefits and debt solutions.</li><li>Strong communication skills.</li><li>An understanding of group working and group facilitation.</li><li>This role involves visiting people in their own homes, so a driving license is essential.</li></ul>Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in this link 'The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band' Who are we... Waythrough is one of England's most successful home-grown charities. We provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK. We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in our service users and their ability to make positive changes when they don't always believe in themselves. What can Waythrough offer you...🏖Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service)📅Annual leave purchase scheme💰Enhanced occupational sick pay %Enhanced employer contribution to your workplace pension👪Death in service benefitFree Will writing👓Eyecare vouchers🛍Blue light card discount💡Fantastic learning and development opportunities, including free training courses🏠Work-life balance- flexible working and family friendly policies🏃 Happy, Healthy You! - our wellbeing offers for our workforce🤝Employee Assist Programme and Humankind Support Networks Waythrough is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Vacancy Salary Range £24,242.40-£30,790.00 DBS Requirement Enhanced Does role require Police/Prison vetting? Not Applicable Driving licence required for role? Yes Applications Close Date 18 Jul 2025

Housing Support Coordinator

Do you have a passion for protecting residents, raising housing standards, and making a real difference in your community? Reading Borough Council's Private Sector Housing Team is seeking a dedicated Private Sector Housing Officer to help us ensure that homes in the private rented sector are safe, well-maintained, and meet statutory requirements. We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. We support hybrid working, it's important to us that working arrangements are designed to enable our employees to excel and within this role you'll have the opportunity to work in a way that suits your lifestyle. There will be a requirement to come to the Civic Offices in Reading 2 to 3 days a week - due to requirement for site visits. About the role: As a Private Sector Housing Officer, you will investigate complaints and service requests related to housing conditions, carry out inspections using the Housing Health and Safety Rating System (HHSRS), and take enforcement action where necessary. You will be responsible for licensing Houses in Multiple Occupation (HMOs), dealing with nuisance cases, pest infestations, and supporting vulnerable residents. You'll work closely with landlords, tenants, and partner agencies, helping to improve property standards and promote good practice across the private housing sector in Reading. Additional payments are available for out-of-hours rota participation, and the Council will pay for one professional subscription annually. We are looking for someone with a strong understanding of housing and environmental health legislation, particularly the Housing Act 2004. You'll have experience of inspecting housing, assessing risks using the HHSRS, and dealing with a broad range of issues such as fire safety, pests, and property disrepair. Strong communication and negotiation skills are essential, as is the ability to manage a diverse caseload and respond flexibly to changing demands. Key responsibilities:<ul> <li>Investigate complaints and carry out inspections of private sector housing in line with the Housing Health and Safety Rating System (HHSRS).</li> <li>Enforce housing legislation, including issuing notices, preparing legal documentation, and attending court or tribunals where necessary.</li> <li>Manage cases relating to Houses in Multiple Occupation (HMOs), including licensing, inspections, and compliance.</li> <li>Work closely with landlords, tenants, and partner agencies to resolve housing issues and promote good practice.</li> <li>Contribute to housing-related projects, campaigns, and initiatives that support our wider strategic objectives.</li> </ul> We will also consider applicants who do not meet all of the essential criteria for our Private Sector Housing Officer position but who meet the essential criteria for our Technical Assistant (£25,992 to £30,060 Per year) Role. Please ensure that you indicate on your application which job description you wish to be considered for. You'll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this: Work Together as one team - champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading Drive Efficiency - create an environment in which resources are used efficiently and employees' skills are developed and used effectively Be Ambitious - aspire to deliver excellence and inspire and support others to reach their potential Make a Difference to Reading - inspire a culture in which the customer is the focus and where change is welcomed as an opportunity Our offer: We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you'll get a great feel for that working in our friendly and collaborative environment. A competitive salary alongside a range of benefits including: <ul> <li> Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave </li> <li> A wide range of flexible working opportunities </li> <li> Modern working environment at the Civic Offices in the heart of Reading </li> <li> Local Government Pension Scheme (LGPS) </li> <li> Life Assurance - three times your annual salary (for members of the LGPS) </li> <li> Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work </li> <li> Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax </li> </ul>To arrange a confidential discussion on this position please contact Anne McMahon - Principal Environmental Health Officer - <a href="mailto:anne.mcmahon@reading.gov.uk" target="_blank">anne.mcmahon@reading.gov.uk</a> Closing Date: Sunday 6 th July 2025 Interview Date: To be confirmed Interview Setup: Question and Answer based interview in person Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible

Private Sector Housing Officer - Private Sector Housing Team

An exciting opportunity for an Estate Coordinator to join our Facilities team on a permanent basis. The role can be based out of our Darlington or London office (hybrid working). Railpen currently occupy two offices across the UK, this role is to support both of our locations and travel between them all is a must. Our current locations are London and Darlington. Who we are Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds. Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into. To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here The role As the Estate Coordinator you will ensure our office spaces are a suitable environment for all Railpen colleagues, visitors and contractors to a standard that complies with all regulations and aligns to our values. Within this role, you will be responsible for coordinating the planned preventative maintenance schedule for all locations and general facilities maintenance including coordinating with external vendors for specialised maintenance and repair services, liaising with contractors regarding repairs and over seeing work completed and conducting regular inspections to ensure are offices and locations are safe, clean and well maintained. The person The successful candidate will have experience of working within a similar role and will be up to date with H&amp;S regulations and requirements. You will be highly skilled in verbal and written communication and have excellent organisation skills with the ability to manage number of conflicting priorities. We are looking for a person who is people-focused and who is able to engage with internal and external customers in a professional and efficient manner. The ability to multi-task is key along with having a positive attitude, a strong work ethic with a passion for going the extra mile. Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They're what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of 'fair challenge', align to the best interests of our members. What we can offer you Rewarding you <ul><li>A competitive salary (depending on experience)</li><li>28 days annual leave plus bank holidays</li><li>Generous annual bonus plan</li><li>We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay</li><li> 4x Life Assurance cover</li><li>Colleague referral scheme</li></ul>Heath &amp; Wellbeing <ul><li>Private Medical Insurance</li><li>Employee assistance programme</li><li>Health cash plan</li><li>Eye care vouchers</li><li>Flu vaccination</li></ul>Lifestyle <ul><li>We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave</li><li>Buy and sell holidays</li><li>Give as you earn scheme</li><li>Paid volunteering days</li><li>Flexible half days leave</li><li>Electric vehicle leasing</li><li>Cycle to work scheme</li></ul>Next Steps If you would like to apply, please click on the apply button or visit our Careers Page by 4th July 2025. Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life

Estates Co-Ordinator

The vacancy Part Time (18.5 hours per week) Permanent Location: Linmere, Central Bedford Join Our Team as a Community Engagement Officer Are you passionate about making a real difference in communities? Do you believe in empowering residents to shape their neighbourhoods and thrive together? At bpha, we're looking for a committed Community Engagement Officer to help drive lasting, positive change. What You'll Be Doing: You'll play a leading role in delivering community-led solutions, building partnerships, and supporting both established and new neighbourhoods. From regeneration initiatives to quality-of-life projects, you'll bring people together to tackle what matters most to them-creating stronger, more connected communities. Your Key Responsibilities: <ul> <li>Identify community trends and develop targeted, impactful projects</li></ul><ul> <li>Lead on initiatives that promote regeneration, cohesion and quality of life</li></ul><ul> <li>Support and guide new resident groups and secure funding opportunities</li></ul><ul> <li>Build strong networks across stakeholders, residents and partner organisations</li></ul><ul> <li>Promote resident involvement and amplify community voices</li></ul><ul> <li>Encourage volunteering and learning opportunities that empower individuals</li></ul><ul> <li>Ensure inclusion and outreach to all, especially marginalised communities</li></ul>What We're Looking For: <ul> <li>A natural communicator and problem-solver with strong project management skills</li></ul><ul> <li>Proven experience (at least 2 years' experience) in community development or engagement</li></ul><ul> <li>Ability to build trust and work collaboratively with diverse groups</li></ul><ul> <li>Skilled in planning, delivering, and evaluating impactful community projects</li></ul><ul> <li>Passion for inclusion, learning, and long-term transformation</li></ul><ul> <li>IT proficiency and a good understanding of social housing challenges</li></ul>Please note the post holder must have a valid driving licence and access to a vehicle during working hours to be successfully carry out the duties of the role. Desirable but not essential: <ul> <li>Knowledge of welfare reform and social housing policy</li></ul><ul> <li>Experience securing external funding</li></ul><ul> <li>Familiarity with MS PowerPoint and Visio</li></ul>Whether you're hands-on at community events, liaising with local partners, or helping residents find their collective voice-you'll be at the heart of something meaningful. Why bpha? We're a values-led housing association on a mission to build sustainable communities. You'll join a supportive, ambitious team that values innovation, impact, and inclusivity. Ready to be a catalyst for community change? Apply now. For an informal conversation about this role contact Community Engagement Manager Rosetta Triolo - <a href="mailto:rosetta.triolo@bpha.org.uk" target="_blank">rosetta.triolo@bpha.org.uk</a> or telephone 01234 619886 Please note, applications will be reviewed as received and bpha reserves the right to close the advertisement prior to the scheduled closing date. Apply early to avoid disappointment. Any offer of employment made will be subject to satisfactory pre-employment screening including references and DBS checks. About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Community Engagement Officer

Annual salary: up to £28,917.00 Housing Support Officer Leeds Salary up to £28,917 per annum Full time - Permanent, 40hrs per week, Monday to Friday Including company vehicle and fuel card or £3,500 company car allowance Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19000 service users across the three regions. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: Due to contract expansion, we are seeking for a Housing Support Officer to join our team. This is an exciting position that works exclusively to support Asylum seekers going through their right to work Asylum application process with the home office. The ideal candidate will be resilient, trustworthy, caring, a people person and extremely empathetic to others. As a Housing Support Officer every day is different, no day is the same. Although this role comes with it challenges it is an extremely rewarding role. As a Housing Support Officer your main duties will include but not limited to ensuring service users are supported at various stages of their Asylum application process including any safeguarding and welfare issues you come across, providing practical and emotional support to service users, monitoring service users' wellbeing and support needs and ensuring all records are updated and accurate for home office audit purposes. It is essential to maintain boundaries and being resilient to ensure a professional and a well-defined service is provided to always meet the needs of the service users. Role Criteria: <ul><li>Experience of working with vulnerable and diverse client groups</li><li>Experience and understanding of safeguarding</li><li>Ability to identify individuals and family need and recognise the required support packages to maintain independence</li><li>Experience working with mental health and or challenging behaviour</li><li>To communicate effectively with colleagues, local authorities, and service users</li><li>Experience with record keeping and risk assessments</li><li>Ability to work under own initiative</li><li>Resilient</li><li>You will be supportive, trustworthy, a good listener, approachable and empathetic to others</li><li>Flexible and happy to travel</li><li>Full UK driving license</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. As part of the recruitment process for this role, we will carry out a DBS &amp; BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Company Vehicle and Fuel Card</li><li>Access to EAP Counselling sessions</li></ul>Apply below or to discuss your application further; contact: Beth Dunford (<a href="mailto:beth.dunford@mearsgroup.co.uk" target="_blank">beth.dunford@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Housing Support Officer

Job Description Directorate: Place Job Title: Sheltered Housing Officer (2 posts) Salary: £37,815 - £43,083 per annum Grade: E Permanent Contract 37 Hours per Week The Sheltered Housing service is looking for proactive Officers who will work closely with services users over 50 years of age to provide housing related support and estate management. We are committed to providing a safe and secure living environment for our older residents in Thurrock. We require dedicated professionals who enjoy working with older people to make sure that they can live their lives to the full in an independent setting. You will need to be able to participate in the assessment of prospective service users, including the completion of needs and risk assessments, to complete property wellness check ins onsite and in the wider community, to regularly review plans, to maintain regular contact with service users, to consult with service users on issues relating to Sheltered Housing Services and to provide day to day tenancy management at the complexes. Thurrock has 29 Sheltered Housing Sites and each officer manages at least 2 sites. The role will include, tenancy management, Health and safety, visits to older people within the wider community as part of our Outreach service and engaging and facilitating activities on sites to encourage social inclusion. A knowledge or experience of housing and housing IT systems will be beneficial to the role. If you have a passion for this type of satisfying work, you may be the right person for us. A DBS Check at basic level will be required for this post. Advert Closing Date: Redeployment Only: 19th June 2025 Internal &amp; External Applications: 6th July 2025 Interview Date: TBC Please contact Sian McCarthy <a href="mailto:smccarthy@thurrock.gov.uk" target="_blank">smccarthy@thurrock.gov.uk</a> for more information about these posts. For full details on this and other vacancies in the Thurrock area and to apply online please go to: <a href="http://www.thurrock.gov.uk/jobs" target="_blank">www.thurrock.gov.uk/jobs</a> If you do not have Internet access, please call 0870 787 1176 (Mon-Fri, 8am-7pm or Sat, 9am - 2pm) Download Job Profile (PDF Document) About Us Why Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve. Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough. Our location Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road. Staff benefits We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome. Further information can be found here Employment benefits | Working for the council | Thurrock Council Equality, Diversity &amp; Inclusion Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: Thurrock Council

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