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At Axis CLC, we believe in growing talent, investing in people, and building stronger communities. We are proud to support critical UK infrastructure and are now looking for an experienced, compassionate and proactive Resident Liaison Officer to join our team and help us deliver projects that truly respect and support the communities we serve. The Role As a Resident Liaison Officer (RLO), you'll be the bridge between our site teams and residents, ensuring that communication is clear, respectful, and inclusive. You'll play a key role in supporting residents-especially those who are vulnerable or living with dementia-throughout the planned works programme. Responsibilities <ul> <li>Serve as the primary point of contact for residents during planned maintenance and refurbishment works</li> <li>Arrange and attend resident consultation meetings and pre-start visits</li> <li>Provide clear, empathetic updates on project progress, schedules, and access requirements</li> <li>Handle complaints and concerns with sensitivity and professionalism</li> <li>Maintain accurate records of resident interactions and feedback</li> <li>Support vulnerable residents, including those with dementia, ensuring their needs are understood and accommodated</li> <li>Collaborate with site managers, operatives, and client representatives to ensure smooth delivery and minimal disruption</li></ul>About You <ul> <li>Previous experience in a Resident Liaison or customer-facing role within social housing or construction.</li> <li>Demonstrated empathy and understanding when working with vulnerable individuals.</li> <li>Awareness of dementia-related challenges and experience supporting residents with cognitive impairments.</li> <li>Excellent communication and interpersonal skills.</li> <li>Strong organisational abilities and attention to detail.</li> <li>A proactive, solution-focused approach.</li> <li>Full UK driving licence (essential).</li></ul>What we offer <ul> <li>A chance to make a real impact in shaping careers.</li> <li>A supportive and inclusive workplace where innovation is encouraged.</li> <li>Opportunities to grow and develop in a forward-thinking business.</li> <li>Annual Holiday: 25 days + bank holidays</li> <li>Access to Perkbox, from free coffees and cinema tickets to trips away and much more</li> <li>Volunteer day; paid yearly volunteer days for a worthy cause</li></ul>At Axis CLC, we are proud to be an equal opportunities employer, committed to building a workforce that reflects the diversity of the communities we serve. If you need any accommodations during our hiring process, please let us know in your application. Our goal is to meet your needs and make the assessment process fair and transparent. Ready to lead the future of skills development? Apply now and help us shape tomorrow's talent today! Please note we do not require any agency support, any unsolicited CVs will be considered as a gift.

Resident Liaison Officer

The Vacancy FRONTLINING FUTURES We're on the hunt for a housing officer to hit the ground running. Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver 'Great Places', Great Services', and 'Great Tomorrows'. You're truly customer focussed and ready to deliver a broad range of services to our customers across the Daventry, Northamptonshire area. Using your practical knowledge and problem-solving you'll be providing a customer-focussed approach while supporting the work of the Safeguarding and Domestic Abuse Coordinators and Homechoices team, whilst collaborating with external partners to enhance and support the wider community needs. Far from being bound to your desk, you'll be given the technology to work effectively in the community. This role will give you the perfect platform to showcase your housing background and the skills you've gained in a range of tenancy matters from sign-ups, tenancy breaches, safeguarding, domestic abuse issues and attending court. A few key points from our role profile: <ul> <li>Ensure all tenancy matters, including changes to tenancy, are actioned in a way which demonstrates effortless customer experience. </li> <li>Ensure a focussed response to ASB and other tenancy breaches using appropriate action and ensuring cases are responded to quickly and professionally. Taking responsibility for any legal and court action required, ensuring evidence is secured, witness statements and court paperwork completed in a timely manner and in conjunction with any legal representative of the organisation, attending court as and when required, including directional hearings on behalf of the organisation. </li> <li>Provide short term tenancy support to customers who are at risk of, or in breach of their tenancy. Signposting to partners where appropriate. </li> <li>Undertake regular inspections, taking responsibility for resolving low level issues in a re-active manner. </li> <li>Develop and maintain effective relationships with partners, providing effortless experiences for customers. </li></ul>What we'll do for you If you're successful, you'll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. You'll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive. Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs. We're proud to be Investor in People Platinum award - the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work. To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date. Who we are Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job. Flexible Accountable Customer Centric Trusting Supportive

Communities Housing Officer

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role This role is responsible for ensuring compliance with the Group's statutory duties as set out in the Building Safety Act and Fire Safety Act, and compliance obligations by managing all 11m+ buildings in accordance with the Safety Case Report and ensuring compliance with the requirements of the Building Assurance Certificate. This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes. What you'll achieve <ul><li>To apply the principles of BS9997, including Plan, Do, Check, Act, across all our activities on building safety and ensuring that all relevant aspects of Health and Safety legislation and Building Regulations are adhered to in all circumstances relating to buildings within the portfolio, taking into full consideration recommendations in the revised Building Regulatory regime</li><li>To prepare and maintain Safety Case reports for auditing by the Building Safety Regulator, to ensure the building remain compliant in line with the Act and closely monitor the completion of any resulting actions</li><li>To prepare and manage the hazards and risks of the HRB's through producing, maintaining and audit/updating bow tie risk assessments to reduce risks</li><li>Support the Building Safety Leader to review, update and implement as required the resident engagements strategy, MOR policy, Building safety policy and any other policy required to meet the building safety act</li><li>Act as the Group's expert on all new legislation relating to building safety and fire safety and ensure that the correct systems and services are in place to meet our obligations</li><li>To provide technical guidance and critical support to other departments to ensure that works are carried out to meet all regulatory requirements. Such as Building control consents through Planned investments and replacements</li><li>Ensure fire risk structure assessments are undertaken and reviewed regularly and any recommendations are undertaken in a timely manner</li><li>Build and manage internal and external relationships including Procurement consortia, consultants, contractors, statutory authorities, and other public bodies through which we deliver services, in order to drive H&amp;S culture across Orbit Group and its partners</li></ul>What you'll bring Essential skills <ul><li>Educated to degree level in a property related subject or relevant professional qualification or able to demonstrate extensive relevant experience and equivalent knowledge.</li><li>National General Certificate in Occupational Health and Safety (or equivalent).</li><li>Sound technical knowledge of Fire Safety, Asbestos, Building services including Gas, Mechanical &amp; Electrical services.</li><li>Experience and knowledge of managing external providers and varying delivery models.</li></ul>Desirable skills <ul><li>Experience and knowledge of setting and managing maintenance budgets.</li><li>Extensive management experience and demonstrable people management and leadership skills.</li></ul>Why Orbit? Choosing us means being rewarded in every sense. Here's what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: <ol><li>Online application</li><li>Interview(s)</li><li>Decision and offer</li></ol> We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Building Safety Manager

About the job Resident Liaison Officer Role Overview: Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations &amp; regeneration contracts throughout London and the wider Southeast. Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company. Your key responsibilities are: <ul><li>Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.</li><li>Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.</li><li>Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.</li><li>Maintain Lawtech customer service processes and systems as relevant for the site and residents.</li><li>Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with Lawtech policies.</li><li>Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.</li></ul>Role Responsibilities: <ul><li>Work closely with the Project Manager and Design &amp; Quality teams.</li><li> Set up and maintain Lawtech customer service systems, site records and local documentation and communication plans.</li><li>Draft responses and communication for residents and other parties</li><li>Mail merge letters to be sent to residents for surveys and installation dates etc, as directed by the Customer Service Manager/ Assistant Customer Service Manager</li><li>Answering of phone calls and making any necessary appointments.</li><li>Liaise with individual residents and establish individual requirements.</li><li>Arrange site surveys as required to each property within the project.</li><li>Manage surveys and work appointments with residents and comply with local key-holding and security requirements.</li><li>Maintain Lawtech's record of all issues raised and resolutions and report progress as required for weekly, fortnightly, and monthly meetings.</li><li>Work with site and project management to identify and resolve issues and make recommendations for changes where appropriate.</li><li>Observe all H&amp;S rules and ensure resolution of service issues comply with all such rules.</li><li>Escalate unresolved issues to CSM, when appropriate to do so.</li><li>Basic site administration including data entry of the in house 'probe' system for the below:</li></ul>• Delivery receipts - Once a week update deliveries on probe and ensure hard copies are sent/collected for the attention of Accounts Team • Site stock takes - Every Thursday stock takes are undertaken by the Site Manager. Information needs to be updated and sent to head office by you once a week following this stock take. • Update and close out alerts - Manage alerts on probe by reviewing every three days, chasing for response from individuals who are down to provide this. • Right to Work Checks - Checking of right to work for subcontractors including taking copies of passport or checking settlement status on the government website. • Maintain ID system for operatives - following procedure already started by Site Manager <ul><li>To perform any other administrative duties as directed by CSM.</li><li>Obtain satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to improve our service</li></ul>Skills and Qualifications <ul><li>Excellent written English.</li><li>Experience with customer service, ideally resident liaison experience within construction/social housing sector.</li><li>Ability to manage resident expectations.</li><li>DBC check (standard).</li></ul><ul><li>Competent MS Excel, MS Word, Microsoft Outlook email and calendars.</li></ul><ul><li>Competent use of Project Probe and SharePoint</li></ul>

The role Supported Housing Assistant £26,069 - 27,441 To be part of a small and highly experienced team providing a high quality housing management service to supported housing customers in Metropolitan Thames Valley owned/managed properties in Central and North London, Monday- Friday 0900-1730. Our team is growing due to winning a number of new Care &amp; Support contracts. For the right candidates this role will equip you with a wide range of skills and knowledge to help launch a career in housing. The role is varied and tasks will include health &amp; safety checks, void inspections, tenancy sign-ups, and regular face-to-face contact with a range of customers. There is a mix of office-based tasks and scheme visits, with some opportunities to work from home. We work in partnership with other teams across MTVH, as well as external organisations providing support. You will be provided with a range of training to help you grow your knowledge and professional skills, with access to support and mentoring to put you on the path to a fulfilling career in housing. What you'll need to succeed<ul><li>Previous experience of working with adults with support needs is essential, combined with a passion for making a real difference to the lives of vulnerable people.</li></ul><ul><li>You'll need good IT skills, including Microsoft Office, to help you manage your workload and make full use of our comprehensive range of resources.</li></ul><ul><li>An ability to provide advice and practical assistance to customers in order to sustain their tenancies, including rent arrears, budgeting, utilities, personal and home safety and access to appropriate services.</li></ul>At MTVH we care about what we do and dare to think differently in our approach, we are therefore seeking individuals with drive and ambition to deliver excellent service. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Supported Housing Assistant

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you'd like a real sense of job satisfaction, great career prospects, and a competitive benefits package, you could be who we're looking for! Job Role: Supported Housing Worker Salary: £25,235 per year Hours: 37.5 hours per week Contract type: Permanent Location: Bath Additional information: <ul><li>Participation in an on-call, out-of-hours rota</li></ul>About the Role: We're looking for a passionate Supported Housing Worker to join our dedicated team, supporting individuals with complex needs who may have experienced trauma, mental health challenges, substance misuse, domestic abuse, or involvement with the criminal justice system. You'll be working within a dynamic service that offers medium to high-level support, tailored to each person's unique journey. With a caseload of up to 10 clients, you'll build meaningful relationships, deliver person-centred support, and empower individuals to recognise their strengths, grow in confidence, and move towards independent living. If you thrive in a role where every day brings new challenges, and you're ready to be part of a team that truly makes a difference-this could be the opportunity you've been waiting for. Responsibilities include: <ul><li>Create and deliver personalised support plans and risk assessments to help clients thrive.</li><li>Champion safeguarding by following policies and procedures to keep everyone safe. </li><li>Empower clients by offering advice, information, and support to connect them with the right services. </li><li>Maintain accurate client records using our system, INFORM.</li></ul>Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities Qualifications / Requirements: <ul><li>Experience working with people who may have complex needs and/or challenging behaviours. </li><li>Able to build effective relationships with clients and services.</li></ul>There are many great reasons to join our team! <ul><li>Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan</li><li>Great opportunities for career development and free monthly training sessions from experienced facilitators</li><li>27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)</li><li>30% staff discount at Julian House charity shops</li><li>20% staff discount at Julian House bike workshops</li><li>A generous and competitive pension scheme</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li><li>Reflective Practice sessions from objective, external facilitators </li><li>For all the fantastic and valuable work you'll be doing, you'll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands</li></ul>Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion &amp; Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Get in touch If you have any questions about this role, please get in touch with the recruitment team at <a href="mailto:recruitment@julianhouse.org.uk" target="_blank">recruitment@julianhouse.org.uk</a>. We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out!

Supported Housing Worker

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Banbury - Primarily covering Banbury and the surrounding areas but on occasion the wider Cherwell area £34,531 - £36,348 per year plus £600 car allowance 37.5 hours per week - Monday to Friday - 9:00am to 5:00pm We have an opportunity for a Housing Officer to join the Cherwell Housing team. The patch will be based in Banbury and the surrounding area but on occasions cover will be required for the whole of the Cherwell patch which includes Bicester, Kidlington, Daventry and all surrounding villages. You will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. You will be working in a professional manner to resolve problems and improve services. Each day will involve working as part of a team to respond to resident tenancy related queries in person, email and telephone as well as addressing concerns involving residents homes, the environment and neighbour relations. The role of Housing Officer will include: <ul><li>Providing clear, proactive advice and support to tenants and leaseholders regarding their rights and responsibilities </li><li>Responding to enquiries and effectively resolving issues related to tenancies, leases, service charges, and occupancy</li><li>Playing a key role in fostering strong relationships with residents, ensuring their voices are heard and actively involving them in shaping the services and communities they live in</li><li>Monitoring the condition of properties and communal areas to maintain high standards of safety, cleanliness, and overall upkeep, ensuring residents enjoy a well-managed and secure living environment</li><li>Responding promptly to reports of anti-social behaviour and neighbour disputes, conducting thorough investigations, facilitating mediation, and taking appropriate enforcement action in line with policy and procedures</li><li>Collaborating with colleagues and external agencies and support services to ensure residents receive appropriate assistance, including safeguarding, financial support or wellbeing services</li><li>Collaborating with colleagues across service areas to support the organisation in meeting its compliance obligations, including fire safety, water hygiene, gas safety, and data protection</li><li>Working closely with administrative colleagues to complete a range of tenancy management processes</li></ul>Skills and experiences: <ul><li>Proven experience of undertaking a similar role</li><li>Prior experience of delivering high quality tenancy services</li><li>Excellent skills in analysing and diagnosing problems and implementing solutions</li><li>Ability to build strong working relationships with internal and external customers</li><li>Excellent customer service and negotiating skills</li><li>Proven experience of good practice resident involvement activities</li><li>NVQ Level 3 in relevant area though may not be essential if you have relevant experience</li><li>An understanding of Microsoft Office packages including Word, Excel and Outlook</li><li>Excellent communication skills both verbal and written</li><li>Working knowledge of relevant regulations and good practice</li><li>Occasional travel may be a requirement of the role, therefore a full valid driving license is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li></ul><ul><li>Role salary is £34,531 (rising to £36,348 after 12 months, subject to satisfactory performance) </li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 10 September 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Officer

About the job Salary: £30,024 - £32,597 a year pro rata Hours per week: 18 &amp; 14 Contract type: Permanent We're seeking an individual experienced in working with older people in dedicated care environments. You will often work alone and coordinate with external agencies and caring services to support vulnerable adults Your role will involve tenancy management, addressing nuisance and antisocial behaviour, and enforcing actions as needed. Additionally, you'll conduct building inspections focusing on health and safety and necessary repairs. Proficiency in using various software packages, writing concise reports, and effective communication with a diverse range of people is essential. You must manage your time and workload efficiently, using resources effectively. Engaging with tenants face to face is a critical part of this role and as such homeworking is not applicable to this post. Please note this role does not attract sponsorship. About you You have a strong background in assessing and supporting tenants' needs, with a keen understanding of housing legislation, welfare reform, benefits, and sustaining tenancies. Your experience includes working with diverse cultural groups and recognising their unique needs within a caring context. You're proficient in communicating with a wide range of individuals, remaining calm under pressure, and handling sensitive situations. Your education includes being a member of the Chartered Institute of Housing or holding equivalent qualifications or experience. Flexibility, the ability to work as part of a team, and a valid driving license with access to a car for travel across the Borough are crucial. You're also open to ongoing training to meet service requirements. Join us and make a meaningful impact on the lives of those you support while growing with a dedicated and passionate team. This is a public facing role so you'll need to show off your fluency in speaking and writing English About us Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision? We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough Application Process Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person's criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.On occasions, we may close a vacancy early due to a very high number of applications being received. Benefits We offer a range of excellent staff benefits which include: - From 25 to 32 days' annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel

Sheltered Housing Officer

About Us Job Title: Homelessness Prevention &amp; Solutions Officer Contract Type: 1 Permanent &amp; 1 Fixed-Term (12 Months) Salary: £38,976 - £47,229 per annum Location: Wandsworth Are you ready to take on a role where your work directly impacts lives? Join our dedicated team in Wandsworth and help prevent homelessness before it happens. We're looking for two passionate and proactive Homelessness Prevention &amp; SolutionsOfficers to support individuals and families at critical moments in their housing journey. Whether someone is facing eviction, fleeing domestic violence, or sleeping rough, you'll be there to provide expert advice, practical solutions, and compassionate support. What You'll Be Doing <ul><li>Empowering people: Deliver tailored housing advice and create personalised housing plans that help people stay in their homes or find new ones.</li><li>Taking action: Provide interim accommodation when needed and issue statutory homelessness decisions in line with legislation.</li><li>Collaborating: Work closely with landlords, support services, and other agencies to resolve complex cases and prevent homelessness.</li><li>Managing cases: Own your caseload, conduct thorough assessments, and maintain accurate records using our IT systems.</li><li>Working flexibly: Enjoy a hybrid working model that supports your work-life balance while keeping customer needs at the heart of what you do. </li></ul>What We're Looking For We welcome candidates from diverse backgrounds and are especially interested in your transferable skills. You don't need direct homelessness experience, what matters is your ability to: <ul><li>Listen actively and apply what you hear to legal frameworks.</li><li>Assess and analyse information to make sound decisions.</li><li>Communicate clearly with applicants, colleagues, and external partners.</li><li>Stay organised and manage changing priorities with confidence.</li><li>Negotiate and persuade to prevent and relieve homelessness.</li><li>Write high-quality case notes and decision letters.</li><li>Work collaboratively and contribute positively to a team environment. </li></ul>Essential Skills &amp; Experience <ul><li>Understanding of why people become homeless and how to prevent it.</li><li>Ability to interpret complex legislation and guidance.</li><li>Experience working in fast-paced, customer-facing environments.</li><li>Strong interpersonal and organisational skills.</li><li>Confidence in supporting people with complex needs.</li><li>Resilience and adaptability in challenging situations.</li></ul>Indicative Recruitment Timeline: <ul><li>Closing Date: Sunday 7th September 2025</li><li>Shortlisting: Week commencing 8th September 2025</li><li>Interview Date: To be confirmed</li></ul>We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information: Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer, if you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. For more details, please click here Richmond and Wandsworth Councils

Homelessness Prevention and Solutions Officer

About Us Deputy Manager - Homelessness Prevention and Solutions Salary: £46,206 - £55,992 per annum Contract Type: Fixed Term until 31 March 2028 Location: Housing Customer Centre, 90 Putney Bridge Road, Wandsworth SW18 1HR Are you passionate about preventing homelessness and driving innovative housing solutions? Do you thrive in a fast-paced, people-focused environment where your leadership can directly impact lives? If so, we invite you to join our dynamic Prevention and Solutions Service as a Deputy Manager. Objective of Role As Deputy Manager, you will lead a team of Homelessness Prevention and Solutions Officers to deliver high-impact, person-centred housing advice and support. You will play a key role in preventing and relieving homelessness across Wandsworth and Richmond boroughs, ensuring statutory duties under the Homelessness Reduction Act 2017 are met. You will be instrumental in shaping service delivery, driving innovation, and improving outcomes for vulnerable residents. This is an exciting opportunity to lead a dedicated team of seven officers within a service that is expanding to meet growing demand and is central to the Council's priorities. You'll be at the forefront of shaping how we support residents at risk of homelessness-through early intervention, tailored advice, and collaborative working with internal and external partners. About the Role <ul><li>Lead and manage a team of Homelessness Prevention and Solutions Officers, ensuring high standards of performance, conduct, and customer care.</li><li>Supervise complex casework and ensure compliance with the Homelessness Reduction Act 2017.</li><li>Use data dashboards and performance indicators to monitor outcomes and drive service improvements.</li><li>Participate in the Duty Manager rota, making key decisions on housing assistance and temporary accommodation.</li><li>Collaborate with statutory and voluntary agencies and take the service into the community through housing surgeries and outreach.</li><li>Handle corporate complaints and embed lessons learned into service delivery.</li></ul>What We're Looking For We're seeking a confident, knowledgeable, and empathetic leader who can: <ul><li>Demonstrate a deep understanding of homelessness legislation, housing options, and prevention strategies.</li><li>Interpret complex guidance and case law to support robust decision-making.</li><li>Communicate effectively with clients, colleagues, and partners.</li><li>Manage and motivate staff, conduct appraisals, and support career development.</li><li>Navigate high-pressure situations and respond to emergencies with professionalism and care.</li></ul>Essential Qualifications, Skills and Experience <ul><li>Significant experience in housing needs assessment and homelessness prevention.</li><li>Proven ability to lead frontline teams and manage performance.</li><li>Strong organisational, IT, and interpersonal skills.</li><li>Minimum of 2 A Levels (Grade C or above) or equivalent qualifications.</li></ul>Indicative Recruitment Timeline Closing Date: Sunday 07th September 2025 Shortlisting Date: Week commencing 8th September 2025 Interview Date: Week commencing 22nd September 2025 Test/Presentation: May be required as part of the interview process We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Deputy Manager Homelessness Prevention and Solutions

Are you passionate about helping people access affordable, safe homes? Can you stay calm and solution-focused during challenging conversations and complex situations? At Lincolnshire Housing Partnership, we're proud to be a forward-thinking, community-focused organisation. We're now recruiting a Neighbourhood Officer to join our growing team in Grimsby. You'll work closely with residents to support tenancy sustainment, tackle anti-social behaviour, maintain neighbourhood standards, and reduce empty homes. You'll be the first point of contact for our customers, delivering high-quality housing management services that reflect LHP's mission of building stronger communities and improving lives. Why Join LHP? We're deeply rooted in our Grimsby and Boston communities, with many of our team living in the areas we serve. This local connection drives our commitment to creating positive, lasting change for our customers. This is an exciting time to join us. We're investing in a major transformation programme - Everyday Better - and expanding our neighbourhood teams to deliver more tailored, community-first services. As a Neighbourhood Officer, you'll play a vital role in bringing this vision to life. Want to know what it's like to work at LHP? Check out our YouTube channel for real team stories! What You'll Get: <ul><li> £32,293.92 salary</li><li> Up to £1,200/year employee wellbeing package via Westfield Health</li><li> Discounted shopping vouchers</li><li>Access to our corporate training and development programme</li><li>Generous pension scheme (up to 12% employer contribution)</li><li>24 days holiday (plus bank holidays), rising with service</li><li>Additional leave for full attendance</li><li>Mental Health First Aiders across the business</li><li>Career development and internal progression opportunities</li></ul>A Typical Week Might Include: <ol><li>Visiting estates and tenants to resolve housing concerns</li><li>Tackling local issues like fly-tipping or antisocial behaviour</li><li>Working with partner agencies like police and social services</li><li>Supporting customers at risk of eviction with practical advice and payment plans</li><li>Attending court or preparing documentation for enforcement when required</li><li>Signposting customers to community services and resources</li><li>Leading neighbourhood walkabouts and community engagement events</li></ol> We're Looking For Someone Who: <ul><li>Has experience delivering empathetic, customer-focused services</li><li>Can build strong partnerships with teams, residents, and external agencies</li><li>Communicates clearly and effectively in person, in writing, and digitally</li><li>Is confident, resilient, and calm under pressure</li><li>Understands housing-related policies, tenancy management, and safeguarding</li><li>Is organised, self-motivated, and comfortable working independently</li><li>Has a full driving licence and access to a vehicle</li><li>Has up-to-date knowledge of housing regulations and best practice</li></ul>Career Pathways At LHP, we invest in our people. We support your personal development and career growth through training, mentoring, and promotion opportunities. Many of our team members have progressed into leadership roles - including Neighbourhood Team Leader - and we're proud to grow our talent from within. Ready to Apply? We're reviewing applications as they come in, so don't delay, we may close this role early if we receive strong interest. Finally some key Information At Lincolnshire Housing Partnership, we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at <a href="mailto:Recruitment@lincolnshirehp.com" target="_blank">Recruitment@lincolnshirehp.com</a> for a friendly chat Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process All offers of Employment is subject to a DBS Check and Satisfactory References

Neighbourhood Officer

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Please note this vacancy is only available to Birmingham City Council employees. Housing Officer Permanent Grade 4 - £33,366 - £40,476 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week An exciting opportunity has arisen within the City Housing Directorate of Birmingham City Council. As one of the largest landlords with a retained housing stock, we deliver a range of services across the city and work in partnership with our communities to provide well managed homes and neighbourhoods. This Housing Officer role will be working in the Central and North parts of the city, reporting to the Housing Manager. You will need to be flexible to respond to demand across the entire area when called upon. This position is responsible for supervising Neighbourhood Visiting Officers on a daily basis, responding to emergency situations when they arise. You will be required to supervise staff which will include Case Reviews, Managing Performance, setting targets/priorities, One to One's, Appraisals, Monitor Sickness, Return to Work Interviews, Risk Assessments, Attendance, Annual Leave, Health and Safety etc. You will be required to help identify training needs for those staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. The successful applicant will also be required to deal with emergency situations that arise such water leaks in Tower Blocks, Gas Forced Entries and Safe and Well Checks as necessary. Relevant experience in dealing with issues relating to Housing and problem-solving skills. The ability to communicate with our various stakeholders and hold partners to account. There is a need to effectively tackle concerns raised by tenants in order to seek the best possible solution. Experience of working in collaboration with partner agencies to deal with sensitive issues such as Safeguarding, dealing with vulnerable tenants, etc. A full valid driving licence is a requirement for this post. Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. For any informal enquires please contact: <a href="mailto:resourcing@birmingham.gov.uk" target="_blank">resourcing@birmingham.gov.uk</a> Job Description and Person Specification We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer - Lateral Move

Mental Health Housing Support Worker Worcester, Worcestershire Permanent, Part Time (15 hpw), Hours may change due to the needs of the customers, it is intended that this will be 3 x 5hr shifts a week, there may be the opportunity for overtime shifts. Earn £12.60 per hour (£24,638 per annum) pro rata and great benefits including Health Cash Plan Home, a place where you belong Want to be part of a team that really cares and empowers you to help change a customer's life for the better? As our Support Worker, you'll be at the heart of supporting our customers who have complex mental health needs to develop their skills to live more independently in the community. You'll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know! Typical day as our Support Worker <ul><li> Assisting customers with practical, daily living tasks to develop their independence, helping them to achieve the goals, aspirations and outcomes documented in their support plans. </li><li> Customer group - mental health - this service supports the customers who are semi-independent and provides support within their own home. </li><li> Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able. </li><li> Carrying out risk assessments, support planning, goal setting and regular reviews. </li><li> We do not provide personal care. </li><li> Cuppas, chats and catch ups. There's no rushing from one customer to the next here! Plenty of time to work together with colleagues too. </li></ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the Top Ten Great Places to Work in the UK! You bring <ul><li> Passion to support our customers to live their best life, working together with an eye for detail </li><li> Experience of caring for others, you may have worked in care before or have experience of caring for others such as family members or children </li><li> The ability to work on your own initiative, remain calm under pressure and have a resilient approach </li><li> Recognise every customer is different and you're able to adopt a flexible, personal approach, listening to customers to understand their needs </li><li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li></ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul><li> Flexible working hours (we're open to agreeing a work pattern with you) </li><li> Where we're flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion. </li><li> Although you'll work lone work, we do get together regularly in the daytime for training and team meetings. You will also have anchor days within a service office! </li><li> Able to use technology to update support plans, complete online learning and to collaborate with colleagues. </li><li> You'll need an Enhanced DBS check done and we pay for that. </li></ul>A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul><li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, and time off for volunteering too! </li><li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li><li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li><li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li><li> Colleagues really matter to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li><li> Learn more about our benefits on our website. </li></ul>Find out more Click APPLY NOW to see our Support Worker Job Description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process by making reasonable adjustments at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a> .

Mental Health Housing Support Worker

Housing Support Worker Target Housing is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. Over the past 30years we have shown that stable accommodation and support can help transform lives and empower people to achieve independence. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! The Role The post holder will be working within Doncaster with support services for vulnerable adults, particularly those individuals of an offending background and complex needs. Responsibilities include: Housing Management <ul><li>Engage with referral agencies to generate referrals for the service</li><li>To undertake appropriate assessments for potential service users and to review and update these as required</li><li>To complete all documentation including tenure agreements, property inventory, disclosure forms and an application for housing benefit</li><li>Maximize rent collection, ensuring successful housing and other welfare benefit claims are submitted and maintained</li></ul>Support <ul><li>Maintain contact with service users in accordance with the requirements of the service</li><li>Design and deliver an effective person-centred support plan</li><li>Complete and regularly review safety plans</li><li>Meet service users in the community and at home and, where necessary, accompany them to appointments with relevant agencies</li><li>Develop professional relationships with a range of external agencies</li><li>Support service users to integrate into the community</li><li>Develop a move-on plan for service users</li><li>To keep clear and comprehensive records and case notes.</li></ul>Qualifications / Requirements: <ul><li>A valid UK driving license and access to own vehicle. Business insurance will be required.</li><li>Enhanced DBS Check</li></ul>In a typical week... You will be allocated a caseload of clients who you will support for the agreed contractual hours. We have offices in each area where you can collaborate with other colleagues and managers. You can discuss your client needs and issues as support for yourself and others. Working hours are generally 9am to 5pm with a 20-minute unpaid lunch break. We offer A starting salary of £25,715, after a full 1 years' service this will rise to £27,025 and further years' service, this will rise to £27,995. You will get an initial 28 days Annual Leave with an additional day a year up to 33 days leave, PLUS 8 Bank Holidays. There are many great reasons to join our team! <ul><li>Great opportunities for career development</li><li>Allocated training</li><li>Mileage Compensation</li><li>Access Membership to Westfield Health &amp; Lifetime Financial</li><li>Ability to apply for the Blue Light card</li><li>Employer Contributory Company pension scheme (4%)</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li></ul>If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. Get in touch If you have any questions about the role, please get in touch with Please note: We reserve the right to close our vacancies early if sufficient applications are received. We recommend submitting your application as soon as possible! This role is subject to Enhanced DBS clearance, a full valid driving licence, access to a road worthy vehicle and two satisfactory reference checks CLOSING DATE: 05/09/2025 We reserve the right to close this vacancy earlier should we receive sufficient applications for this role. Therefore, if you are interested , please submit your application as early as possible. Target Housing welcomes applications from all sections of the community.

Housing Support Worker

Scheme Manager - Hemel Hempstead £33,054 - Full Time (37.5 hours per week) Are you a compassionate and dynamic leader ready to make a meaningful impact? We're looking for a dedicated Scheme Manager to lead the day-to-day operations of our service, supporting homeless young people on their journey toward stability and independence. In this rewarding role, you will play a key part in creating a safe, supportive environment where young people can thrive-developing innovative approaches to help them build brighter futures. The ideal candidate will have at least one year of management experience and two years' experience working in care or supported housing, particularly with young people. Key Responsibilities: <ul><li>Empowerment and Support: Lead and inspire a dedicated team to support vulnerable young people in achieving independence and fulfilling lives, collaborating with social workers and other professionals.</li><li>Skill Development: Utilise a positive approach to help young people develop essential life skills such as cooking, cleaning, budgeting, and confidence-building, enabling them to transition successfully.</li><li>Meaningful Engagement: Facilitate access to education, employment, training opportunities, and volunteering, empowering young people to engage in meaningful activities.</li><li>Collaboration: Liaise with external agencies to ensure a smooth and supportive journey for each young person.</li><li>Team Leadership: Manage and support a team of Senior Support Workers, Support Workers, and Night Supervisors.</li><li>Operational Management: Oversee staff rotas, including organising annual leave and covering sickness.</li></ul>Qualifications and Experience: <ul><li>Educational Background: NVQ Level 5 in Children &amp; Young People or equivalent, or willingness to achieve this qualification within the workplace.</li><li>Relevant Experience: Proven experience working with young people facing complex challenges such as behavioural issues, mental health concerns, or substance misuse.</li><li>Asylum Process Experience: Experience supporting young people navigating the Home Office asylum process in the UK.</li><li>Commitment to PIE: Demonstrated commitment to the principles of Psychologically Informed Environments (PIE).</li><li>Interpersonal Skills: Strong ability to adapt communication to meet the individual needs of young people, fostering engagement and motivation.</li><li>Flexibility: Willingness to work across various community locations and respond to diverse needs.</li><li>Professional Development: Commitment to continuous professional development and reflective practice.</li><li>Driving Requirements: Must be a car driver with access to a vehicle and possess business car insurance.</li><li>Regulatory Knowledge: Understanding of, or willingness to learn, Ofsted regulations and standards, with experience ensuring compliance in a youth support setting.</li></ul>Benefits: <ul><li>Supportive and inclusive working environment</li><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service pro rota</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Opportunity for professional development and training to deliver outstanding support</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Access to the Employee assistance helpline</li></ul>The Young Peoples Separated Migrant Children Services (SMC) are a dedicated team committed to providing supporting and empowering environments for young people aged 16 - 18 years who are under the care of the Local Authority. Our approach is rooted in the principles of psychologically informed environments (PIE), ensuring that our services are tailored to meet the psychological and emotional needs of those we support. We believe in creating safe, welcoming spaces that foster growth, resilience and positive change, whilst adhering to Ofsted regulations. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities &amp; Disability Confident Employer.

Scheme Manager

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Where: HMP Portland and HMP The Verne Hours: 37.5 per week Salary: £27,861.26 - £32,002.35 dependent on experience *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Support service users from point of entry into the service and through their treatment/recovery journey</li><li>Deliver psychosocial interventions as part of the Drug and Alcohol Recovery Service within the prison estate</li><li>Work in partnership with other healthcare providers as part of an Integrated Health and Wellbeing model</li><li>Advocate on behalf of the service users who are unwilling or unable to engage in treatment</li><li>Proactively follow up with service users that miss appointments to increase opportunity of engagement</li><li>Contribute to risk management processes, including prison ACCT process as appropriate</li><li>Work with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination</li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field ideally within prison/criminal justice </li><li>Be an excellent communicator, both verbal and written with good IT skills</li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills</li><li>Have a good working knowledge of mental health interventions, services, and good practice</li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders</li><li>Ability to manage change successfully in a way that prioritises the needs of service users</li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards</li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme</li><li>Contributory pension scheme</li><li>A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.</li><li>A friendly and supportive team</li><li>Training, career development &amp; progression opportunities</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK Please note: This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 22/9/2025 Closing Date 12/9/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Haydn Evans | <a href="mailto:haydn.evans@cgl.org.uk" target="_blank">haydn.evans@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

The Vacancy FULL TIME - 37hrs Driver with own car preferred as will need to travel between various accommodation across the city Southampton Young People provides supported accommodation for up to 20 people between the age of 16 and 21, including care leavers and looked after children. The service operates across various locations in Southampton, each is tailored to the needs of the clients and offer various levels of support. Our aim is to support young people with their individual needs to enable them to gain life skills to move on to long term, lower or independent supported living. This is a fast paced, energetic service. If you are looking for an exciting role, where you will be making a difference in the lives of those you support then this is the role for you! JOB PURPOSE To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To assess the needs of each client, helping to develop their individual support plan to achieve their goals</li> <li>To produce and regularly review comprehensive client-based risk assessments</li> <li>To manage a caseload of clients on a one-to-one basis </li> <li>To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification</li> <li>To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients</li> <li>To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service</li> <li>To support clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR</li> <li>To maintain confidentiality</li> <li>To represent the organisation in a professional manner </li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role</li> <li>This role may require a full drivers' licence and access to a vehicle</li> <li>This role will require you to work flexibly across several sites </li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work weekends</li> <li>This role will require you to lone work</li></ul>ESSENTIAL CRITERIA <ul> <li>Strong communication skills, both verbal and written</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Good working knowledge of Microsoft Outlook, Excel and Word</li> <li>Confident and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Effective team working </li> <li>Ability to respond calmly to crisis</li> <li>Deal promptly with and effectively react to challenging situations</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>DESIRABLE CRITERIA <ul> <li>Experience of managing a caseload of clients </li> <li>Understanding of risk assessment and person-centred, outcomes-based delivery</li> <li>Understanding of the support needs of people experiencing homelessness or those with complex needs</li> <li>Knowledge of voluntary and statutory agencies, housing regulations and the benefits system</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

Homeless Recovery Worker (Young People)

The role As Tenancy Sustainment Team Leader, you'll lead, manage and develop a team of Tenancy Sustainment Officers based in Stoke on Trent, providing a point of contact and consistency for our customers from referral to move on. You'll make sure that your team has the right support, training and tools, as well as developing positive relationships with community partners. Job requirements <ul> <li>Manage the Tenancy Sustainment team, taking the lead on the recruitment, selection and induction of new staff. You'll support staff by setting clear objectives, maintaining good communication and managing workload to make sure cover is always provided.</li> <li>Lead on service delivery, including property management and ensuring that the service is high-quality and meets the needs of Concrete's customers and overall objectives.</li> <li>Work with internal departments to develop monitoring and performance targets, to ensure that the service delivers a high-quality service to all Concrete customers.</li> <li>Develop good working relationships with multi-agencies, such as health and social care, Local Authority and housing providers. You'll be an ambassador for Concrete and actively promote the service too.</li> <li>Manage referrals into the service, assessing each customers housing needs and making sure the service is right for them.</li> <li>Support the Operations Manager where needed, including through regular reporting.</li></ul>What we're looking for <ul> <li>Educated to GCSE level or equivalent.</li> <li>Experience in housing management and working on project delivery.</li> <li>Experience of people management and HR processes, and financial processes including expense and invoice processing.</li> <li>Charted Institute of Housing (CIH) member, or the willingness to work towards it, would be desirable but not essential.</li> <li>Strong self-awareness, self-management skills and professionalism. Strong business acumen and commercial awareness.</li> <li>Excellent communication, influencing and negotiating skills.</li> <li>Solution focused and able to support a culture of continuous improvement</li> <li>An inspirational leader who can empower, develop and coach others.</li> <li>Full UK driving licence with access to own vehicle for work.</li> <li>DBS check required every three years.</li></ul>We also welcome people with transferable skills and lived experience-your journey can be part of someone else's success story. Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! Please note - We will be interviewing as we go along &amp; therefore the vacancy may close early if we find the right person. #Stoke #StokeonTrent #TenancySustainment #TeamLeader #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis Who we are We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere. Why choose us No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer: A range of discounts at many high-street retailers and well-known brands. Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment. We offer flexible working, to help you manage your work-life balance. Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly. We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you. A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications. Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions. Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options. Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations. We never shut the door At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

Tenancy Sustainment Team Leader - Homelessness

Experienced in youth accommodation support services? Ambitious Senior Support Worker looking to step up? Or maybe you are leading a team but aren't happy where you are? We want to hear from you! We are currently seeking a Team Manager to play a vital role in ensuring CCP's expanding Independent Living Support Services for young people leaving care in Bristol, South Gloucestershireand surrounding areas meet all staffing, contractual, legal and audit requirements providing the highest quality of support in line with Ofsted Standards. You'll be based mainly at our Cheltenham headquarters, working Monday to Friday, with occasional weekend cover if needed. Please note that due to the location of our properties, successful applicants will need to have a full UK driving licence and access to their own vehicle. Experience in supporting young people with independent living, and management is essential. We are also offering a £2,000 welcome bonus to any successful external applicant (please see bottom of advert for full details). Why should you consider this opportunity? <ul><li>Work with and lead an established team, with the average length of service over 3.5 years.</li><li>Support from a very well established and tight knit senior management team with decades of experience.</li><li>Implement new initiatives, developing a service which has grown in the last 5 years from a few properties to 20+ across 5 counties.</li></ul>You'll re-enforce, positive support being delivered and establish the same standards in new placements. You'll lead and develop your senior support workers and the team implementing a strengths-based, trauma-informed approach to empower young people in improving independent living skills. You'll ensure the rota is covered with suitably trained staff and help with on-call duties shared amongst all managers. Please read the job description for more information. Who are we? Established in 1989, CCP is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. Over the years, we've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. Why join us? <ul><li>25 days holiday, plus public holidays, with an additional day added per year and option to purchase more^</li><li>Enhanced pension </li><li>Enhanced sick pay</li><li>Death in service benefit</li><li>Free subscription to Benenden healthcare cashback plan or Perkbox discounts</li><li>45p Business Mileage^^</li><li>Investors in People Gold accredited employer, committed to making the workplace better for you.</li><li>Comprehensive induction and ongoing training and development.</li><li>Option to join various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing.</li><li>In-house Workplace Welfare Manager for support when needed.</li></ul>Are Your Values Aligned with Ours? We look for staff who embody our SPIRIT values: Show gratitude and appreciation of others. Demonstrate personal and professional Pride. Integrity is everything. Reflect and learn. Continuous Improvement. Take your best self wherever you go. Apply Today if you share our values and are ready to make a meaningful difference. Terms and conditions of welcome bonus: - Only available to people who have never previously worked for CCP - Structured as two payments, 50% after your first successful month and 50% paid after successfully completing your probation period, provided you aren't working your notice period - The welcome bonus is only payable for contracted positions, not bank/sessional workers - Unlike other welcome bonuses, we will pay the NI and tax so that you take home the full amount Position: Team Manager (1004) Hours: Full-time 37.5 hours per week Contract: Permanent Location: Bristol, South Gloucestershire and surrounding areas. Pay: £26,550-£29,400, depending on experience Closing Date: 12th September 2025 - CCP reserves the right to close the job advert early if needed. CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by CCP. Please review the attached job attachments for further insights. ^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 30 in total). Purchasing additional holidays is capped at 5 per year. ^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use. INDHP

Team Manager - Independent Living Services (16-18 year olds)

Experienced in youth accommodation support services? Ambitious Senior Support Worker looking to step up? Or maybe you are leading a team but aren't happy where you are? We want to hear from you! We are currently seeking a Team Manager to play a vital role in ensuring CCP's expanding Independent Living Support Services for young people leaving care in Gloucestershire, Worcestershire and surrounding counties meet all staffing, contractual, legal and audit requirements providing the highest quality of support in line with Ofsted Standards. You'll be based mainly at our Cheltenham headquarters, working Monday to Friday, with occasional weekend cover if needed. Please note that due to the location of our properties, successful applicants will need to have a full UK driving licence and access to their own vehicle. Experience in supporting young people with independent living, and management is essential. We are also offering a £2,000 welcome bonus to any successful external applicant (please see bottom of advert for full details). Why should you consider this opportunity? <ul><li>Work with and lead an established team, with the average length of service over 3.5 years.</li><li>Support from a very well established and tight knit senior management team with decades of experience.</li><li>Implement new initiatives, developing a service which has grown in the last 5 years from a few properties to 20+ across 5 counties.</li></ul>You'll re-enforce, positive support being delivered and establish the same standards in new placements. You'll lead and develop your senior support workers and the team implementing a strengths-based, trauma-informed approach to empower young people in improving independent living skills. You'll ensure the rota is covered with suitably trained staff and help with on-call duties shared amongst all managers. Please read the job description for more information. Who are we? Established in 1989, CCP is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. Over the years, we've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. Why join us? <ul><li>25 days holiday, plus public holidays, with an additional day added per year and option to purchase more^</li><li>Enhanced pension </li><li>Enhanced sick pay</li><li>Death in service benefit</li><li>Free subscription to Benenden healthcare cashback plan or Perkbox discounts</li><li>45p Business Mileage^^</li><li>Investors in People Gold accredited employer, committed to making the workplace better for you.</li><li>Comprehensive induction and ongoing training and development.</li><li>Option to join various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing.</li><li>In-house Workplace Welfare Manager for support when needed.</li></ul>Are Your Values Aligned with Ours? We look for staff who embody our SPIRIT values: Show gratitude and appreciation of others. Demonstrate personal and professional Pride. Integrity is everything. Reflect and learn. Continuous Improvement. Take your best self wherever you go. Apply Today if you share our values and are ready to make a meaningful difference. Terms and conditions of welcome bonus: - Only available to people who have never previously worked for CCP - Structured as two payments, 50% after your first successful month and 50% paid after successfully completing your probation period, provided you aren't working your notice period - The welcome bonus is only payable for contracted positions, not bank/sessional workers - Unlike other welcome bonuses, we will pay the NI and tax so that you take home the full amount Position: Team Manager (999) Hours: Full-time 37.5 hours per week Contract: Permanent Location: Gloucester, Worcester and surrounding areas. Pay: £26,550-£29,400, depending on experience Closing Date: 25th September 2025 - CCP reserves the right to close the job advert early if needed. CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by CCP. Please review the attached job attachments for further insights. ^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 30 in total). Purchasing additional holidays is capped at 5 per year. ^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use. INDHP

Overview Seeking a Residential Housing Support Recovery Worker Be a part of something life-changing. At Change Grow Live, we believe everyone deserves the opportunity to change their direction, grow as individuals, and live life to its full potential. We're a charity that puts people first-whether that's the individuals we support or our incredible colleagues. We're currently looking for a compassionate and organised Residential Housing Support Recovery Worker to join our Kent Recovery Houses team. These recovery-focused homes provide structured accommodation and person-centred support for adults who are abstinent from drugs and alcohol and committed to their ongoing recovery. As a key member of the team, you'll support residents in building independence, maintaining abstinence, and preparing to move on to longer-term housing. You'll also help manage the practical elements of supported housing-from tenancy agreements and rent accounts to health and safety and maintenance. This role is ideal for someone with a background in supported housing or recovery services, who is ready to bring their skills, empathy, and energy to a team that's transforming lives every day. Full Time Hours: 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 (Dependent on experience, pro rata for part time hours). *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: This is a varied and rewarding role where no two days are the same. You'll be working closely with residents to support their recovery and promote independent living in a safe, stable environment. You'll provide person-centred keywork support while also managing tenancy agreements, rent accounts, and coordinating housing benefit applications. You'll also: <ul><li>Carry out regular health &amp; safety and property checks</li><li>Liaise with maintenance teams and external housing bodies</li><li>Support residents in accessing move-on housing and community resources</li><li>Work as part of a passionate team who are driven by compassion and hope</li></ul>This role is based across our Folkestone and Canterbury projects. About you: You'll be someone who is committed to empowering people on their recovery journeys and confident working in a structured housing environment. You'll bring both compassion and practicality, with a strong understanding of housing legislation, welfare benefits, and health &amp; safety compliance. We're especially looking for people who have: <ul><li>Experience in supported accommodation, housing management, or social housing</li><li>Knowledge of tenancy agreements and rent arrears processes</li><li>A flexible approach and strong team ethic</li><li>Experience in substance misuse, social care, or recovery work (desirable)</li><li>The ability to travel between Folkestone and Canterbury as needed</li></ul>What you'll get from us: <ul><li>25 days holiday (+ bank holidays), increasing with service</li><li>Paid 'Wellness Hour' every week</li><li>Access to our Employee Assistance Programme and Wellness Hub</li><li>Training and career development opportunities</li><li>Discounts for shopping, cinema, holidays and more</li><li>A friendly and supportive workplace where your voice matters</li><li>Refer a Friend scheme</li></ul>Join a team that helps people rebuild their lives. We're proud to be a values-led organisation and an inclusive employer. We actively welcome applicants from all backgrounds, cultures, identities, and lived experiences. If you're passionate about making a difference and committed to creating safe, inclusive spaces where people can thrive, we'd love to hear from you. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Interviews will be held either on 23rd or 24th Spetember 2025 Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 23/9/2025 Closing Date 12/9/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Aimee Srudwick | <a href="mailto:Aimee.Strudwick@cgl.org.uk" target="_blank">Aimee.Strudwick@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Worker - Housing Support

Operations Manager - Care &amp; Supported Housing Hertfordshire - £43,446 per annum - Permanent/Full Time (37.5 hours per week) Make a Difference Every Day Are you passionate about empowering young people to thrive? At Hightown Housing Association, we believe every young person deserves the opportunity to live independently, safely, and with dignity. We are seeking a dedicated Operations Manager to lead our Young People services and Separated Migrant Children (SMC) schemes across Hertfordshire. This is a unique opportunity to shape services that support young people facing complex challenges - whether transitioning out of care, experiencing homelessness, or needing tailored support to build life skills and resilience. What You Will Lead On <ul><li>High-quality, strengths-based support that promotes independence, safety, and personal growth.</li><li>Compliance with key legalisation and frameworks including Ofsted Supported Accommodation (England) Regulations 2023, Children Act 1989 &amp; 2004, Care Act 2014.</li><li>Service development and transformation to meet evolving needs and commissioning priorities.</li><li>Recruitment, supervision, and development of passionate, trauma-informed staff teams.</li><li>Strategic partnerships with commissioners, social workers, and external agencies.</li><li>Performance monitoring, audits, and continuous improvement.</li><li>Registering as the Ofsted Registered Service Manager for your area</li></ul>What You Will Bring <ul><li>Proven leadership in young people's services, care, or supported housing.</li><li>Strong understanding of safeguarding, trauma-informed practice, and risk management.</li><li>Experience managing complex services and driving operational excellence.</li><li>A collaborative, compassionate approach to team and service development.</li><li>Excellent communication, problem-solving, and stakeholder engagement skills.</li></ul>Why Hightown? <ul><li>Be part of a values-driven organisation that puts people first.</li><li>Lead services that truly change lives.</li><li>Enjoy a supportive culture of learning, reflection, and innovation.</li><li>Competitive salary and benefits package.</li><li>Opportunities to shape the future of care and supported housing.</li></ul> Make a Real Impact This is more than a management role - it's a chance to shape services that change lives. You will work closely with commissioners, social workers, and external partners to ensure our Young People and SMC services are responsive, compassionate, and effective. The Benefits: <ul><li> £43,446 per annum for a 37.5-hour week </li><li> 33 days annual leave (including bank holidays), rising to 35 with service </li><li> Monthly attendance bonus and annual performance bonus </li><li> Workplace pension and life assurance (3x salary) </li><li> Refer-a-friend scheme (£130 bonus) </li><li> Ongoing professional development and support </li></ul>If you share our values, we would love you to work for us. Please note due to the nature of the services we run and the need to respond to business requirements, you may be required to work with different cohorts and/or within different geographical patch areas during your employment. The organisation reserves the right to make such changes in order to meet operational and service delivery needs. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory disclosure from the Disclosure and Barring Service, together with any other relevant recruitment

Operations Manager

We are The Housing Network (THN), a private Limited Company with a purpose. We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives. Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference. We are a team that is absolutely committed to innovate, excel and be dependable in all that we do. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business. Role Overview - What is it? To lead one of our local teams in the delivery of various supported housing services, including our new Active Opportunity Pathway (AOP) for those experiencing multiple disadvantage / severe multiple disadvantage and/or temporary accommodation for individuals or families. You will be an experienced supported housing professional who is familiar with leading, supporting and managing teams (in a hands-on way) to help those experiencing multiple disadvantage or severe multiple disadvantage to overcome barriers to achieving greater independence. You will have an in-depth knowledge of best-practice and current thinking when working with vulnerable people or families facing homelessness, who require support with mental-health, substance misuse, a history of offending and other needs. Using your knowledge and skills to help us create one of the most effective outcomes-focused services in the sector, adhering to the Making Every Adult Matter principles (MEAM). You will be familiar with and have experience of effectively supporting teams to work in a strength-based and trauma informed way. Taking personal pride and ownership in supporting your team (and the wider department / organisation) develop those approaches in support of helping residents achieve outcomes far beyond their expectations. You will have worked in an accommodation-based setting, with significant experience of providing intensive housing management, and tenancy management tasks. Drawing on your knowledge of safeguarding, housing benefit, Universal Credit and mental health, drug and alcohol specialist interventions to support your team to perform at the highest level, meeting and exceeding the expectations of internal and external stakeholders. This is a new role in a specialist team and not one which will see you stepping too far back from those who we support. So you will not only be managing the team who are supporting those experiencing homelessness and multiple disadvantage, but also supporting a small complex caseload yourself. You will be joining us at a very exciting time as we pursue significant growth across our services to develop accommodations options integrated with support, giving you a unique opportunity to use your knowledge and experience to help shape an amazing service for the future. To act as an ambassador for The Housing Network, to promote its mission and values. Being respectful and kind is at the heart of everything that we do. Main Duties - What needs to be done? Staff Management Elements: <ul><li>Actively support your team to deliver a high quality and the most effective and efficient service possible, ensuring they place our residents at the heart of all that they do as they help them achieve sector-leading outcomes.</li><li>Provide a positive role model to your team as you support and motivate them to develop and progress in their role.</li><li>Manage and administer an effective high-performance culture through regular 1:1s, objective setting and appraisals, providing additional support where necessary to overcome challenges and barriers.</li><li>Support your team to seek out opportunities for knowledge development and skill improvement, reviewing its relevance against organisational policies and budgets.</li><li>Participate in the 'Managers On Call' rota to ensure that a point of escalation is available to your team in the event of a serious incident, out of hours.</li><li>Lead on the accurate and effective management of relevant budgets and performance to ensure optimum performance against organisational objectives.</li><li>Fulfil all mandatory line management responsibilities (e.g. annual leave and sickness management), providing strong leadership throughout the entire employee life-cycle in accordance with the organisation's People policies.</li><li>Provide a safe space for reflective practice.</li><li>Create a positive culture of inclusion where your team feel able to engage and offer constructive challenge and feedback.</li><li>Lead on ensuring all aspects of service and property compliance and H&amp;S are maintained at appropriate levels at all times, escalating concerns without delay to senior management.</li><li>Lead on the monitoring and delivery of all relevant contract performance elements, supporting your team to proactively engage with the meeting (and exceeding) of those measures.</li><li>Maintain oversight across all safeguarding matters for the service, leading on engagement with external stakeholders and multi-disciplinary teams, attending case review meetings where appropriate.</li></ul>Support Elements: <ul><li>Ensure you and your team employ a strength-based and trauma-informed approach to building trusting relationships with residents, using that to help create accurate, realistic and meaningful (outcome focused) support plans.</li><li>Use your knowledge and experience of working with people experiencing homelessness and multiple-disadvantage to support your team in identifying and capturing risks, to help design mitigation strategies and inform coping mechanisms.</li><li>Support and challenge your team to engage pro-actively and effectively with residents to help them identify barriers which are preventing them gaining greater levels of independence.</li><li>Uphold the highest levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community. Working within local frameworks to ensure policies and reporting mechanisms are applied correctly.</li><li>Ensure all team members are up to date with training in line with the organisation governance framework and related policies</li><li>Quality assure accurate records maintained by the team of all support engagements, support plans, risk assessments and other support pathway elements, using them to support appropriate partnership working with local partner agencies.</li><li>Champion the principles of trauma-informed engagement and support across the service and wider organisation, helping colleagues develop their skills and communication approaches to support the achievement of outcomes.</li><li>Encourage the team to take time to engage pro-actively with all residents in the scheme, using the less formal engagements to help deepen the understanding and effectiveness of support plans and achievement of outcomes.</li><li>Work with senior leaders to engage pro-actively with local multi-disciplinary health and housing teams and network groups, seeking to maximise outcomes for individuals and build added-value into the service as a whole.</li><li>Ensure all types of engagement with residents either individually or in group sessions, is recorded all in THN's digital support system.</li><li>Oversee all caseload held by the team (support plans / risk assessments) , ensuring that all residents receive and engage with appropriate amounts and types of support suitable for their needs.</li><li>Work in a non-risk averse and non-judgemental way, helping residents understand the negative impact of their behaviours, then providing harm reduction information and advice where necessary.</li><li>Act as a positive role model for residents and the team, using a strength-based approach to helping them set realistic (but aspirational) goals, prompting, encouraging and motivating them to make them a reality.</li></ul>Intensive Housing Management: <ul><li>Work with colleagues at service and organisational level to ensure maximum levels of service utilisation and efficiency, including the processing and review of referrals in a non-risk averse and balanced community way.</li><li>Lead on the process of referral management, support / needs / risk assessment, and recording of all relevant findings accurately in THN's digital support management system at the first point of resident contact.</li><li>Ensure that the team supports residents to understand and complete all necessary tenancy documentation and service entry requirements, recording them as required in THN's various housing management systems.</li><li>Support the team to take ownership of any rent management matters for residents, helping them to understand the importance of appropriate money management and to take necessary action to avoid arears, which will involve administration of housing benefit claims.</li><li>Support the team with welfare benefit queries and money management skills to maximise rental income,</li><li>Ensure regular accommodation inspections are completed, encouraging the team to use this opportunity to help residents develop further independent living skills (e.g. reporting of repairs) whilst ensuring all necessary compliance and Health and Safety requirements are met.</li></ul>General Elements: <ul><li>Proactively engage in the wider supported housing / homelessness pathway network within the service area, balancing workload / time to ensure engagement is manageable and effective.</li><li>Accurately prepare KPI / performance reports and data in line with commissioning agreements, using that data to inform contract monitoring processes.</li><li>Engage within all relevant organisational KPI / performance management processes, preparing and presenting data and reports as required.</li><li>Maintain all aspects of operational performance at the highest levels, working in a timely / innovative way to address any issues of underperformance.</li></ul>Relationships - Who will I be working / engaging with? <ul><li>Internal - Other AOP service colleagues (e.g., concierge, support workers) / Maintenance and Facilities Teams / Head of Service and Senior Leadership Team / Residents.</li><li>External - Local Authority Commissioners and Housing Officers / Third Sector Partners / Statutory Partners (e.g., Police and Probation) / Housing Benefit Officers / DWP and Employment Partners etc.</li></ul>Competencies - Who with and your skill level? <ul><li>Experience of leading a team in a supporting people setting</li><li>Extensive and demonstratable knowledge and experience of working with people (including families) experiencing homelessness and multiple disadvantage such as mental health, drug and alcohol</li><li>Extensive and demonstratable experience of working in an accommodation-based service, with specific reference to effective rent management, housing benefit and accessing positive move-on options.</li><li>Proven abilities to work in a strength-based and trauma-informed way for the benefit of individuals and families, helping them to achieve a level of positive housing, health and wellbeing outcomes beyond their expectations.</li><li>Experience of quality assurance in relation to completing and managing accurate support plans and risk assessments, which inform design and implementation of engaging and impactful support activities for Families and singe people.</li><li>Extensive and demonstratable knowledge and experience of maintaining the highest standards of safeguarding for vulnerable people.</li><li>Comfortable and familiar with working in a non-risk averse way.</li><li>Knowledge and experience of best-practise and current approaches (e.g. adverse childhood experiences) to deliver effective intervention and therapeutic engagements for people with mental health and drug and alcohol support needs.</li><li>Highly developed ICT skills and familiarity with digital support management systems, and personal abilities and focus on maintaining accuracy at all times.</li><li>Excellent written / verbal communications skills, with the confidence to engage with external partners and stakeholders for the benefit of residents, the service and organisation as a whole.</li></ul>General and Additional <ul><li>The responsibilities contained within this job description are indicative, but not exhaustive. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder.</li><li>The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post.</li><li>The post holder shall comply with the organisation's policies and procedures, ensuring appropriate actions and reporting protocols are followed at all times.</li><li>The post holder shall attend regular staff or other related meetings, contributing positively where appropriate and relevant.</li><li>Extensive travel across the UK will be required from time to time to support the delivery of role requirements, with you holding a full UK driving licence and access to private vehicle for business use when required.</li><li>An Enhanced Disclosure is required for this position.</li></ul>We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024&gt;29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind. The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce. We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents. All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

Supported Housing Manager

We are looking for a proactive and customer-focused Housing Options Officer to join our team, delivering frontline, customer focused service to residents in housing need. Your responsibilities will include receiving and assessing housing applications, managing the Council's Housing Register through the Hertsmere Homes Choice Based Lettings (CBL) scheme, and verifying shortlisted applications for nomination to housing associations and the private rented sector. You will handle enquiries from people approaching the Council for housing advice, providing initial support and where appropriate, referring clients to the Homelessness Prevention Team for ongoing casework. This is a varied and rewarding role that requires excellent communication skills, attention to detail, and a strong commitment to helping residents access safe and suitable housing solutions. The right candidate will have at least 5 GCSEs (including English and Maths) and experience of working in a customer-facing role where you have provided clear advice both in person and in writing. You will bring strong problem-solving and negotiation skills, the ability to analyse and present information effectively, and a good general knowledge of housing issues such as allocations, homelessness, and housing advice. Excellent communication, IT proficiency, and the ability to work both independently and as part of a team are essential. A driving licence, access to a vehicle, and the ability to work occasionally outside of office hours are also required. The post is offered on a permanent full time basis (36 hours per week). Benefits include: <ul><li>27 - 32 days annual leave (depending on length of Local Gvt Service) - plus all bank holidays</li><li>Local government pension scheme</li><li>Flexi-Leave (opportunity to accrue up to two days per month additional leave)</li><li>Free gym membership</li><li>Cycle schemes (Cycle to Work Scheme and free Beryl Bike rides for staff)</li><li>Free wellbeing benefits (such as lunchtime yoga, flu jabs, health MOT)</li><li>Employee Assistance Programme</li></ul>The Council operates a hybrid working system where employees may work up to three days per week from home. Closing date: Tuesday 9th September No Agencies - Direct Applications Only How to apply Please apply online via the link provided. Please note, we do not accept CV's submitted without a fully completed online application form. Further information on this vacancy <ul> <li>Housing Options Officer - Job Description</li> </ul>

Housing Options Officer

Vacancy Name Recovery Coordinator Vacancy No VN5449 Employment Type Permanent Hours Per Week 37.00 Work Pattern Includes weekends &amp; evenings Location Peterlee Health Centre, Peterlee, SR8 1AD Location Region County Durham Location City Peterlee Location Postal Code SR8 1AD Interview Date 10 Oct 2025 Job Details Recovery Co-ordinator Location: Peterlee/ Horden Working week: Monday-Friday 9:00am-5:00pm, includes evenings and Saturday 9am - 12pm on a rota'd basis. When you choose to join us, you're choosing more than just a job.... you're choosing to make a difference" We have an exciting opportunity for 3x Recovery Coordinators to join County Durham Drug and Alcohol Recovery Service as a Recovery Coordinator working in The centre for change, based in either Horden or Peterlee. The County Durham service has recently been rated 'Outstanding' by the CQC and is a great place to work. The service supports adults across County Durham with drug and alcohol issues. The successful post holder will match our organisational ambition and commitment to provide the highest standards of service delivery across County Durham, engaging with local communities and supporting their priorities. Key Duties:<ul><li>Manage an adult caseload of clients with drug and alcohol issues, reviewing on-going care and treatment and liaising closely with a full range of workers and skills within the multi-agency team, including family members and significant others.</li><li>Devising, implementing, and reviewing ongoing recovery and treatment plans.</li><li>Facilitate and promote individuals' progression from initial engagement, through structured treatment, to self-sustained recovery.</li><li>Reduce drug or alcohol-related harm to individuals and the wider community.</li><li>Working collaboratively with key partners and colleagues to achieve the best health and well-being outcomes for individuals.</li><li>Support with evening and weekend clinics when needed.</li></ul>To view the full job description please click on the link. About you... You will have a passion for making a difference and fair chances for all should be at the core of everything you do. You will have an understanding of and ability to implement interventions, including brief interventions MI, PSIs, CBT and ITEP, experience of delivering 1-2-1 therapeutic interventions. Who are we... Waythrough is one of England's most successful home-grown charities. We provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK. We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in our service users and their ability to make positive changes when they don't always believe in themselves. We are incredibly proud of the work that we do to help address health inequalities in England. Every five minutes, an individual accesses one of our services, and we have supported over 90,000 people across all our services last year. Check out our impact report here to read more about the important work that we have done. What can Waythrough offer you...🏖Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service)📅Annual leave purchase scheme💰Enhanced occupational sick pay %Enhanced employer contribution to your workplace pension👪Death in service benefitFree Will writing👓Eyecare vouchers🛍Blue light card discount💡Fantastic learning and development opportunities, including free training courses🏠Work-life balance- flexible working and family friendly policies🏃 Happy, Healthy You! - our wellbeing offers for our workforce🤝Employee Assist Programme and Waythrough Support Networks Waythrough is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Vacancy Salary Range £24,500-£30,790 DBS Requirement Enhanced Adult Barred Does role require Police/Prison vetting? Not Applicable Driving licence required for role? Yes Applications Close Date 28 Sep 2025

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