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Axis has experienced continual growth since its establishment in 1986, we're not aiming to be the biggest service provider, however we intend to be the best. We work with some of the UK's largest building owners, landlords &amp; facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors. Benefits <ul> <li>Annual holiday; 25 days + bank holidays</li> <li>Long service awards; continuous service at key achievements are rewarded</li> <li>Perkbox; from free coffees and cinema tickets to trips away and much more</li> <li>Volunteer day; paid yearly volunteer days for a worthy cause</li></ul>The Role: Axis RLOs are customer focussed and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience when engaging with us. We are looking for you to bring your caring and compassionate attitude to our fantastic Team, showing empathy and proactiveness for our residents. This role will also cover Tamworth and Birmingham! Responsibilities <ul> <li> Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress</li> <li>Organise consultation events and attend meetings as required</li> <li>Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems.</li> <li>Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes</li></ul> Requirements: <ul> <li> Experience of working with vulnerable residents and adapting style to meet the specific needs of individuals</li> <li>Experience of working within a customer services environment is essential</li> <li> Full Clean Driving license</li> <li>Flexibility regarding travel and working at various sites, and attendance at evening meetings</li></ul>If this opportunity interests you we would love to hear from you, what are you waiting for! Many faces, One Axis We value diversity in our business and actively support and celebrate it for the benefit of our employees, clients, and community. We are proud to be an equal opportunity workplace and embrace diversity above all. If you need any accommodations during our hiring process, please let us know in your application. Our goal is to meet your needs and make the assessment process fair and transparent. *Please note we do not require any agency support, any unsolicited CVs will be considered as a gift.

Resident Liaison Officer

Accommodation Assistant Start your career at Dalata Hotel Group! We are looking for Accommodation Assistants to join us on an exciting journey with a minimum of 16 hours per week. You will receive training through our Dalata Academy to help you learn important skills. You will also meet experienced team members who can help you grow. At Dalata, we believe in promoting from within. If you work hard, you can have new opportunities in the future. Join us and be part of a friendly team! Your Job: <ul> <li>Ensure that all bedrooms are cleaned to the Dalata standard.</li> <li>Point out anything that needs fixing.</li> <li>Be ready to help in other departments.</li> </ul>What You'll Need: <ul> <li>Having experience in cleaning and housekeeping is good, but it is not needed.</li> <li>Friendly with customers</li> <li>Pay attention to details.</li> </ul>Benefits <ul> <li>Free employee meals on duty</li> <li>50% Off F&amp;B in all properties</li> <li>€/£60 employee rate on rooms for all Dalata-owned hotels</li> <li>30% off Friends &amp; Family rate</li> <li>Extra AL day for every year worked (5 days to a maximum of 5 days)</li> <li>Employee Assistance Programme.</li> <li>Cycle to Work Scheme/Transport Schemes</li> <li>Pension access (Ask your HR Manager for local pension information)</li> <li>Development Opportunities through our Dalata Academy- support your career journey</li> <li>Staff Appreciation Initiatives, fun team-building activities and regular charity events</li> </ul>About Us Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany &amp; the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. Apply for this job

Accommodation Assistant

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join the team at our Conachar Court development in Perth. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: £21,490.34 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Neighbourhood Manager Location: Staines Type: Fixed Term 9 month Contract,Full Time (35 hours a week, Monday -Friday) Salary: £34,800 - £36,631 DBS Level: Enhanced Weare looking for an energetic individual that can join our team as a NeighbourhoodManager to carry out tenancy management on our estates, regular estateinspections, tenancy audits and ensure that accurate records are maintained andactions are taken to deal with issues. Key Responsibilities * Complete regular estate inspections, ensure accurate records are maintainedand actions are taken to deal with any issues. * Ensure buildings and building systems are maintained in accordance withStatutory obligations and Fire Safety requirements * Work in partnership with internal departments and external contractors onmaintenance activities that will ensure building safety is not compromised * Actively engage with residents regarding upkeep and maintenance of buildingsafety measures in the property. * Encourage, support and, where appropriate enforce residents and members oftheir home towards good housekeeping and fire safety practices * Work collaboratively to develop, implement, and update the building residentengagement strategy in compliance with regulation. * Be responsible for managing decants where required from end to end ensuringproactive customer contacts and costs are managed effectively. * Manage tenancies in accordance with policies, procedures, and key performancetargets, particularly in relation to Anti-Social Behaviour, neighbour disputes,safeguarding, hoarding and tenancy breaches and taking enforcement actions bothinformal and legal where and when necessary, including signposting to relevantstatutory agencies for support. * Be the point of contact to investigate and resolve tenancy management queriesfrom residents and provide advice and guidance. * To build relationships and work with both internal and external stakeholdersof A2Dominion to support residents * To attend and represent A2Dominion at court, external meetings, caseconferences, forums, and evictions as well as internal meetings relating to thebuildings, tenancies, and residents they manage. * Awareness of responsibility to challenge unacceptable behaviours or practicesand how to raise, escalate or flag risks to safety within buildings * Feedback to stakeholders regarding any performance deficiencies experiencedfrom Contractors. * Be responsible for delivering a strong financial performance by workingcollaboratively with the service charge team to ensure production of accurateand transparent service charge estimates and in-year block management. More about you * Educated to GCSE level or equivalent in Maths and English (Grades A*- C) * Good knowledge of Outlook, Word &amp; Excel * Proven experience of problem solving for residents and understanding theirneeds, including vulnerable people and community groups or in other relatedareas * Experience of delivering service to diverse customers * Excellent communication skills with the ability to communicate at all levels,including translating complex process and requirements to our vulnerablecustomers * Excellent IT skills including excel and ability to collate and analyse dataand present them in reports * Knowledge of housing law and housing management issues, welfare benefits andfinancial inclusion are preferable but not essential. * Full UK driving license and accessto own vehicle for work use About us At A2Dominion, we're more than ahousing provider. We're a not-for-profit organisation with a clear socialpurpose: to create homes and communities people love to live in. Withover 38,000 homes across London and the South East, we reinvest ourprofits into building more affordable homes and delivering services that make areal difference. We're a G15 housing association with a strong socialpurpose. Choosingus is easy As an employee of A2Dominion, we wantyou to feel rewarded and have a choice of flexible benefits, salary exchangebenefits, and rewards and discounts that work for you, wherever you are in yourlife. Weoffer a wide range of staff benefits. For this role, these include * 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service * Up to 8% contributory pension * Flexible working * In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity&amp; Inclusion We're proud to be a DisabilityConfident Employer and welcome applications from people of all backgrounds. Ourrecruitment process is inclusive and accessible, and we guarantee an interviewto disabled applicants who meet the minimum criteria. Reasonable adjustmentsare available throughout the process - just contact our Resourcing Team <a href="mailto:atresourcing@a2dominion.co.uk" target="_blank">atresourcing@a2dominion.co.uk</a> We know some people hesitate to applyif they don't meet every requirement. If that's you, we encourage you to applyif your skills and experience align - please get in touch with us to talk itthrough. At A2Dominion, we value diversity,embrace flexibility, and are a family-friendly employer. Everyone belongs here.Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by BecciZapala. The role closes on Thursday 16 October 2025. We reserve the right to close early upon appointment of the right candidate.

Neighbourhood Manager

About The Role Are you passionate about maintaining beautiful, well-kept environments? Do you take pride in ensuring communal areas are clean, safe, and welcoming? If so, we have the perfect opportunity for you! LiveWest is looking for a dedicated and proactive Estate Officer to join our team. This role focuses on cleaning communal areas and undertaking grounds maintenance as a lone worker on our schemes across the Torquay area. Key Responsibilities: <ul> <li>Maintain Communal Areas: Ensure that stairwells, walkways, laundry areas, and communal rooms are cleaned, kept tidy, and well-maintained.</li> <li>Grounds Maintenance: Keep communal garden areas neat and well-kept using appropriate tools and equipment.</li> <li>Area Upkeep: Regularly clean and disinfect bin areas to maintain hygiene standards.</li> <li>Minor Maintenance: Perform minor repairs in communal areas and report any issues requiring specialist attention.</li> <li>Customer Interaction: Act as the first point of contact for residents, addressing their concerns and directing them to the appropriate teams.</li> </ul> Why Join LiveWest? At LiveWest, we believe in creating vibrant, well-maintained communities where people love to live. As an Estate Officer, you will play a crucial role in achieving this vision. We offer a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our residents. Join us and be part of a team that values dedication, quality, and community spirit. Apply today and help us keep our estates beautiful and welcoming for all! This role is being offered on a full time, permanent basis working 37 hours per week from Monday to Friday, 8am - 4pm. This is a field/scheme based role in the Torquay area. You will be part of a buddy system and paired with another colleague from the team and subsequently, coverage of their sites in the South Hams, Teignbridge and Plymouth Local Authority areas will also be covered during your working week. For further information about this opportunity, please view our candidate information pack. We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service. About The Candidate To be a successful Estate Officer, you should have the skills, knowledge and experience for a Level 1 role (please see our candidate information pack) and the following: <ul> <li>Ability to carry out cleaning, grounds maintenance and caretaking duties to a high standard.</li> <li>Confident with simple IT such as MS Office, and willing to learn and use repairs reporting systems and other necessary IT packages.</li> <li>Ability to work with minimal supervision.</li> <li>Ability to make decisions confidently in order to resolve issues and deliver excellent customer service.</li> <li>Applies a practical approach to problem solving taking practical steps where required in order to achieve successful outcomes for estate and customers.</li> <li>Ability to handle difficult situations calmly, professionally at all times taking proactive approach to avoiding confrontation.</li> <li>Demonstrable practical skills either in a work or home environment.</li> <li>Full, valid UK manual driving licence.</li> <li>Desirable: Previous experience of communal cleaning and the use of grounds maintenance machinery.</li> </ul>Other organisations may call this role: Caretaker, Estate Supervisor. Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship. About The Company Our Reward and Benefits: <ul> <li>Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).</li> <li>Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.</li> <li>Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.</li> <li>Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.</li> <li>Family Support: Policies designed to help you balance work and family life, including a new child payment.</li> <li>Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.</li> <li>Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.</li> <li>Giving Back: Up to four paid volunteering days a year to support our communities. </li></ul>About Us: At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone. Inclusion at LiveWest: At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.

Estate Officer

P523482 - Neighbourhood Housing Offi'er Job des'ription Neighbourhood Housing Offi'er (1 x Permanent (job share) part time 18.5 hour position.) Salary - Grade G - £32,061 - £34,434 Do you want a role where you're re'ognised for what you do, given the opportunity to thrive and have the 'han'e to be the best version of yourself? Do you want to work with us in making our neighbourhoods great pla'es to live? If so, please keep reading as you're just what we're looking for! We've got an ex'iting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our 'ustomers. Interested in joining a great organisation with an employee offer and experien'e that rivals others, then this 'ould be an opportunity you just don't want to miss. About the role.... You will be working as a Neighbourhood Housing Offi'e within neighbourhoods a'ross the borough of Gateshead proa'tively managing tenan'ies, providing early intervention and support to prevent tenan'ies from failing. You will be a key point of 'onta't for 'ustomers and provide a fa'e-to-fa'e servi'e delivering a range of tenan'y management a'tivity in'luding property 'ondition 'he'ks, identifying and managing brea'hes of tenan'y and estate management, reporting and ta'kling environmental issues to ensure neighbourhood are 'lean, safe and sustainable. People really are our greatest asset at Gateshead 'oun'il, and we value every employee. We en'ourage our people to think differently, do the right thing and be innovative. You'll have the s'ope to work flexibly a'ross the servi'e, giving you plenty of opportunity for a varied, enjoyable and produ'tive day. A bit about Gateshead 'oun'il... We're responsible for the day-to-day housing management of over 18,000 'oun'il owned homes a'ross the borough whi'h stret'hes from Bill Quay to 'hopwell. We're truly 'ommitted to providing our 'ustomers with the highest quality of servi'e and we need like-minded people who 'an help us deliver a se'tor leading servi'e. We need people who want to make a differen'e, who are talented, possess the right knowledge and skills and who want the 'han'e to demonstrate how good they are. What's in it for you? Well, there's so mu'h on offer and here's just a few of the highlights! <ul> <li>You'll be paid a 'ompetitive salary plus additional allowan'es where relevant</li> <li>We'll help you save for your future with an outstanding employer 'ontribution to your pension of approximately 18.9% per year</li> <li>You'll have a''ess to great health and wellbeing support, in'luding dis'ounted membership to GO Gateshead Leisure Servi'es and ability to use our 'y'le to work s'heme</li> <li>You will re'eive a generous mileage allowan'e when using your vehi'le for work purposes</li> <li>You'll get a generous annual leave pa'kage per year and the 'han'e to buy up to 10 additional holidays per year</li> <li>We'll give you the 'han'e to take advantage of various offers and dis'ounts on shopping and household spend; in'luding O2, Virgin Media and Dell</li> </ul>It's time to apply! We're delighted that you want to 'ome and work with us. Please take a look at the full job profile via this link. It's important that you read it in full and 'he'k that you meet the essential 'riteria, be'ause when we start 'hoosing people to 'ome and meet us, we'll be 'he'king to ensure that they meet the essential 'riteria as set out in the job profile. All we need from you is to 'omplete an online appli'ation by Sunday 19th O'tober 2025. For an informal dis'ussion or if you need any assistan'e, please 'onta't 'laire Tallentire, Neighbourhood Housing Manager on 0191 433 8972 or email at '<a href="mailto:lairetallentire@gateshead.gov.uk" target="_blank">lairetallentire@gateshead.gov.uk</a> JOB PROFILE

P523482 - Neighbourhood Housing Officer

About the job Interview date - 30 October 2025 2 x Full time posts (37 hours per week) We are seeking a proactive, flexible and independent Accommodation Assistant to join the Residential Services division of our award winning Estates &amp; Campus Services department. The post holder will work with colleagues to provide a high quality and super supportive accommodation service, delivering support for students living on and off-campus and developing a positive and thriving community living experience for students whilst also delivering administrative support to enable the efficient functioning of Residential Services. We are an accredited Living Wage Foundation Employer and currently pay the real living wage, which is currently £24,309 per annum. In recognition of this, the starting salary for this post has been increased to pay this higher amount which currently supersedes the actual Grade 4 salary before living wage. About you You will have the ability to work independently and pro-actively and be experienced in resolving complicated queries, prioritising and escalating activity where appropriate. You will also have excellent verbal and written communication skills alongside the ability to show sensitivity in communication, especially when supporting students with complex accommodation needs. Experience of delivering excellent customer service is essential, in addition to the ability to work to appropriate quality standards. Qualifications Essential; <ul> <li>5 GCSEs at Grade C or equivalent (must includes Maths and English)</li> </ul>Department Our award winning Estates &amp; Campus Services department is a large, busy and diverse directorate with over 250 colleagues managing and supporting 27 academic or support buildings across 8 locations, and c. 2,400 bed spaces across 10 accommodation buildings. We have a committed team who deliver exceptional, sector leading facilities and services, which in turn support, facilitate and improve the student and staff experience, Transforming Lives and Inspiring Change. About us At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff. Our People Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best. Our Values <ul> <li>Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.</li> <li>Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.</li> <li>Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.</li> <li>Trust: We build relationships based on respect, transparency, and shared goals.</li> </ul>Together, we are creating a future where our community, our work, and our impact truly make a difference. Right to work All candidates will be required to provide proof of their eligibility to work in the UK during the interview process. The University is open to considering Skilled Worker visa sponsorship, provided that the eligibility criteria of the points-based immigration system are met. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria, we regret that we are unable to offer sponsorship at this time. Equality We welcome applications from individuals from underrepresented groups. The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships. Together @ UON Our Commitment to Equality and Inclusion Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change. Commitments Include: <li>Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.</li> <li>Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.</li> <li>Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.</li> UON's Major Commitments: <ul> <li>Disability Confident</li> <li>Standalone Pledge</li> <li>IHRA Working Definition</li> </ul>For more details, visit: Equality and Diversity at UON

Job description Full Time, Permanent positions available Bristol City Council's Housing Options Service has several vacancies available for Housing Advisors to work within the Homelessness Prevention Team. The team are specialists in working with families and single people who are homeless or at risk of homelessness, to ensure early intervention, prevention, and to assist households in finding solutions to their housing problems. Key responsibilities:<ul> <li>Work face to face with citizens to identify issues and steps to prevent homelessness.</li> <li>Liaise with a wide range of statutory and voluntary agencies, maintaining regular communication with their representatives.</li> <li>Promote and provide authoritative advice and assistance on homelessness prevention and a range of housing solutions.</li> <li>Advise landlords and tenants regarding their statutory rights.</li> </ul>Skills and requirements:<ul> <li>Excellent communication skills, including negotiation and mediation.</li> <li>Knowledge and understanding of relevant legislation.</li> <li>Problem-solving abilities and strong written communication skills.</li> <li>Ability to present information in a clear, legible, and logical manner.</li> <li>Strong conciliation skills to facilitate understanding between groups with potentially conflicting objectives.</li> </ul>Some of these posts may involve working in specialist areas, which will be discussed further at the interview stage. If you haven't already done so, find out more about our service and the role, including a day in the life profile, on our recruitment site. Please note that this role is subject to an Enhanced DBS Check Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. It is Bristol City Council's practice to request references for candidates that have been offered a job. However, if you are applying for a job that requires a Disclosure and Barring Service check then we will request your references once you have been invited to an interview. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. For further information, please refer to the Job Description and Person Specification or alternatively, please contact Julie Matthews <a href="mailto:julie.matthews@bristol.gov.uk" target="_blank">julie.matthews@bristol.gov.uk</a> At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit. The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fa

Housing Advisor

Housing Options Officer Employer - Trafford Council Location - Sale Waterside, Sale, Manchester, M33 7ZF &amp; hybrid working Salary range - £32,061 to £33,699 Trafford council is a Living Wage Employer. Working Pattern - Full time Working hours - 36.25 hours per week We will offer flexibility where we can - if you are interested in a role, please speak to the recruiting manager about what flexibility they might consider. Contract type - Fixed term Temporary End Date - 31 March 2026 Application deadline - 15 October 2025 Interview type - In person About the Role We currently have an exciting vacancy within the Housing Options Team based in Sale. In the role of a Housing Options Officer, you will contribute towards the efficient and effective management of the Housing Options Service through various channels including the promotion and maintenance of excellent standards of customer service based on service provision. You will deal with enquiries that assist customers with individual queries, prevention of homelessness and make decisions around homelessness. Our Housing Options Service Trafford (HOST) Team is based at offices in Sale Waterside. The team carries out the housing advice and homelessness functions for Trafford borough. This includes homelessness prevention, homelessness assessment and the provision of housing options, emergency and temporary accommodation, for people in housing need in Trafford. About you We are looking for someone with 1/2 years' experience working in a similar environment delivering homelessness prevention and housing related support services. You must have up to date knowledge and experience of the Homeless Reduction Act and associated legislation relevant to addressing homelessness prevention and managing homelessness, with proven experience of working within a multi-functional team and with partners and key stakeholders. We also want people with experience of successfully meeting individual set targets in a high-pressured environment that delivers lean and efficient services whilst delivering high levels of performance. The role requires conducting interviews with customers, face to face or by telephone to ensure solutions are offered in the best interest of the customer in accordance with policy, best practice and relevant legislation. Knowledge of Trafford's Allocations Policy and Choice Based Lettings systems would also be beneficial About us Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford's huge potential. Our vision: Trafford - where all our residents, businesses and communities thrive. Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer. Additional Information Please note the advert may close early if we receive a high number of applications so, please do not delay in submitting your application. Contact Details For an informal discussion, or to find out more about the role, please email Alison Dann, Housing Options Team Leader Contact details are <a href="mailto:Alison.dann@trafford.gov.uk" target="_blank">Alison.dann@trafford.gov.uk</a> About the benefits You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford. To learn more about Trafford as a place to work visit and to view more about our awards and benefits please visit: Trafford - Benefits | <a href="http://www.inploi.com" target="_blank">www.inploi.com</a> (greater.jobs) OTHER RELEVANT INFORMATION Greater Manchester Continuous Service Commitment - greater.jobs | <a href="http://www.inploi.com" target="_blank">www.inploi.com</a> For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>). Please note we are not a licensed sponsor. Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants. To find out more, please click here: Recruitment &amp; Employment Privacy Notice (trafford.gov.uk)

Housing Options Officer

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values</li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents.</li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals</li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented</li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting</li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.</li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments.</li><li>Prepares and forecasts annual budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports.</li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders</li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.</li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.</li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies</li><li>Develops capability of team members in order to meet key performance goals and future succession requirements.</li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.</li><li>Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.</li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.</li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.</li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.</li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.</li></ul>About You Knowledge &amp; Qualifications <ul><li>Good level of general education.</li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.</li><li>ARLA, IRPM courses completed is desirable.</li><li>Proficiency in using property management software. Training will, however, be provided.</li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH.</li><li>Experience of successfully driving leasing performance and managing operations within the property sector or similar environment.</li><li>Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment.</li><li>Detailed knowledge of Landlord/Tenant Legislation.</li><li>A strong team player but capable of working autonomously and taking ownership.</li><li>Excellent organization skills with the ability to multi task and prioritize</li><li>Excellent verbal and written communication skills.</li><li>Numerical skills necessary to complete the above activities.</li><li>Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>Key Relationships <ul><li>Onsite Team Members</li></ul>

Community Manager

About NetEaseGames: As a leading internet technology company based in China, NetEase, Inc. (NASDAQ: NTES and HKEX:9999, "NetEase") provides premium online services centered around content creation. With extensive offerings across its expanding gaming ecosystem, the Company develops and operates some of China's most popular and longest-running mobile and PC games. Powered by industry-leading in-house R&amp;D capabilities in China andglobally, NetEase creates superior gaming experiences, inspires players, and passionately delivers value for its thriving community worldwide. By infusing play with culture and education with technology, NetEase transforms gaming intoa meaningful vehicle to build a more entertaining and enlightened world. NetEase's ESG initiatives are among the best in the global media and entertainment industry, earning it adistinction as one of the S&amp;P Global Industry Movers and an "A" rating from MSCI. For more information, please visit: <a href="http://ir.netease.com/" target="_blank">http://ir.netease.com/</a> Responsibilities: <ul><li>Responsible for planning and operating overseas gaming communities, developing and executing community strategies and objectives based on the product's market strategy and game version schedule.</li><li>Oversee the promotional scheduling, publishing, and performance evaluation of game version content within the community.</li><li>Continuously optimize Discord community functions based on player needs and preferences, ensuring the community meets player needs.</li><li>Collect and report on player feedback and sentiment; Monitor competing products and new releases in the genre.</li><li>Proficiency in Chinese is preferred for this position, as daily communication and collaboration with key stakeholders and team members based in China are essential to the responsibilities of the position.</li></ul>Requirements: <ul><li>Bachelor's degree or above, with proficiencyin English as a working language.</li><li>3+ years of experience in operating large overseas gaming communities (Discord), with proven operational expertise in community and platform management, capable of developing and implementing community strategies.</li><li>Deep gaming experience with overseas titles; familiar with shooter/competitive game genres, with clear insights into player demographics and the gaming industry.</li><li>Strong communication and execution skills, collaborative team spirit, and a sense of responsibility.</li></ul>

Annual salary: up to £28,917.00 Resident Liaison Officer Cambridge, Cottenham Full Time Permanent Salary up to £28,917 per annum 42.5 hours per week Monday - Friday "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities.". About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Role Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Company Van and Fuel Card</li><li>Uniform</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity &amp; Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Title: Neighbourhood Housing Lead - South West London Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: London, Stratford Working Location: Garratt Lane office and South West London - changing to Morden Road, CR4 4DA (office due to open later this year) Patch locations (confirmed on appointment) Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday to Friday, 09:00 - 17:00 Closing Date: 29 th October 2025 - 23:00 Interview Dates - Interview will take place in person at our Garratt Lane office, SW18, every Wednesday from the 15 th October 2025. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. *Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks) Role Profile - Neighbourhood Housing Lead.docx Join our South West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ

Neighbourhood Housing Lead - Multiple - 7138

The Vacancy Fulltime: 37hrs per week - Fixed Term Contract (6 Months) Proposed Interview Date: TBC We have an exciting opportunity for a Neighbourhood Officer to work as part of a customer focused, collaborative team responsible for the management of the Trust's estates, including investigating breaches of tenancy, ensuring that anti-social behaviour is addressed by working in collaboration with external partners, regularly monitoring the Trust's estates to ensure areas are safe, clean and well maintained. Key Responsibilities Include: <ul> <li>To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures.</li> <li>To provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with.</li> <li>Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and 'end of tenancy' liaison.</li> <li>To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement.</li> <li>To work closely with agencies including Police, Early Help Hubs, Social Services, Mental Health Services, and to make referrals where necessary. To attend multi agency meetings when required.</li></ul>For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate Will Have: Educations and Qualifications: <ul> <li>Full, current, valid driving licence.</li></ul>Skills, Knowledge and Abilities: <ul> <li>Experience of working within Housing or a similar customer focused organisation.</li> <li>An understanding of the importance of confidentiality and data protection of business information.</li> <li>Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally.</li> <li>Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision.</li> <li>Possess a high level of accuracy and attention to detail when recording information.</li> <li>Possess good IT skills to include use of Word, Excel, Outlook and Teams.</li></ul>Please note this role is subject to a Basic Disclosure and Barring Service check The Company We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk. We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market. We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis. At Saffron We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our colleagues to do the right thing and we are looking for people whose values are aligned with ours (PACE - Professional, Accountable, Collaborative and Evolving). You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to. We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working. As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community. Our Strategy Inspiring Organisation: Outstanding colleague engagement Inspiring Organisation sets out the path to outstanding colleague engagement which we believe necessary to achieve 90% tenant satisfaction, and the actions we will take over the next year. Inspiring Communities: 90% customer satisfaction Inspiring Community sets out the path to increasing tenant satisfaction from 74% to 90%, and the actions we will take over the next year. Inspiring Innovation: Creating £3m of capacity to invest Inspiring Innovation sets out the path to freeing up a further £3m per year that we believe necessary to invest in providing the best possible home, service and workplace, and the actions we will take over the next year. Governance We will operate in a culture where strong governance, compliance and risk assessment is business as usual. Homes We will actively manage our existing homes, and deliver new affordable housing to provide quality homes for current and future customers. Our Benefits Learning And Development Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training &amp; courses Time Off Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave Prioritising Mental Health Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins Aviva Pension Scheme Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover Health Schemes Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion] Salary Sacrifice Schemes Cycle to work, and Tusker Car Scheme Shopping discounts Access to our Employee Assistance Programme staff recognition awards Support for your qualifications Pension Access to our mental health first aiders

Neighbourhood Officer

We have a great opportunity for aHousing Options Officer on a full time, permanent basis. At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service. About you... We are looking for a passionate and self-motivated person with empathy and understanding to build relationships with customers when facing homelessness. You will have experience of problem solving and working with a diverse clientele within a housing environment. Excellent negotiating skills with the ability to communicate effectively with customers and other stakeholders is vital for this role. About the team... You will be joining a dynamic, friendly and solution-based Housing Options Team delivering proactive advice and assistance to households who are homeless or threatened with homelessness. The work is fast paced and innovative, sometimes the work is challenging however there is also time for finding creative solutions and every day is different. You will work alongside the Rough Sleeper and Single Homelessness Team whose mission it is to eradicate rough sleeping in Bracknell Forest. Key responsibilities... <ul><li>As a Housing Options Officer you will be responsible for providing help and comprehensive advice to households who are either homeless or at risk of becoming homeless by assisting them to retain their existing accommodation or secure alternative housing.</li><li>To consider and assess homelessness applications in accordance with the Housing Act 1996 Part VII (as amended by the Homeless Act 2002 and the Homelessness Reduction Act 2017).</li><li>To provide a customer focused approach ensuring that a full housing needs assessment has been undertaken, all statutory notifications and Personal Housing Plans are published to help customers secure housing.</li><li>In addition, you will be working in partnership with other specialist agencies, including children and adult services, probation, hospitals and voluntary organisations, to prevent homelessness.</li></ul>Our benefits... <ul><li>28 days annual leave increasing to 33 days after 3 years' continuous service, with the opportunity to buy up to 10 and sell up to 5 days.</li><li>Hybrid working opportunities to support your wellbeing and work-life balance. </li><li>Paid employee volunteering scheme.</li><li>Local government pension scheme, with life insurance cover.</li><li>Electric vehicle salary sacrifice scheme (subject to eligibility).</li><li>Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. (Terms and Conditions apply)</li><li>Career development through internal and external training opportunities. </li><li>Enhanced maternity, paternity, adoption and fostering leave. </li><li>Employee Assistance Programme (EAP) to support your health and wellbeing</li><li>Inclusive and social working environment with a variety of staff networks and a sports and social club. </li></ul>Find out more about all our benefits or see the candidate pack. Our values... At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you. Reasonable adjustments... We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting <a href="mailto:recruitment@bracknell-forest.gov.uk" target="_blank">recruitment@bracknell-forest.gov.uk</a>. We will work with you to support you throughout the process. Find out more about reasonable adjustments. Interview date Interviews will be held on 3rd November 2025. Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment. We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible. Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration. Want to ask us a question? For an informal discussion or to ask any questions about this role, please contact: Emma Thomas : Housing Options Team Leader : Tel 01344 351352 Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment. All successful candidates for this role will be subject to a DBS (Disclosure &amp; Barring Service) check as part of our pre-employment checks process. We can only accept applications from candidates currently residing in the UK. Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis. No agencies please. Equal Opportunities Bracknell Forest Council - Working for Equality. We welcome applications from all sections of the community. How to apply Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form. Further information on this vacancy <ul> <li>JD &amp; Person Specification</li> <li>Candidate Pack</li> </ul>

We have a really exciting opportunity for an incredible Community Manager to join the team working across 3 of our luxury Residential sites in Manchester; Blackfriars, Fifty5ive Queen Street &amp; Burlington Square! Thekey objective of this role is to ensure the team provides a high standard ofservice to residents alongside an efficient administration of leaseholdservices in support of 876 units. You will be responsible for our incredible developments in the heart of Manchester City Centre, focusing on buildingcommunity engagement amongst resident's whist maintaining a safe and complaintbuilding. Ifthis fantastic position is for you, continue reading on and apply now to beapart of an organisation that truly believes that our people should be at theheart of all our decisions! Whatdo we offer? <ul><li>We offer a basic annual salary of up to £45,000 &amp; amazing benefits: enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more</li><li>We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!</li></ul>Whatwill you do? <ul><li>To oversee the delivery of all aspects of the Property Management Agreement (PMA), ensuring that key time frames and client commitments are fully met.</li><li>Responsible for residential leaseholders and to ensure the day-to-day onsite management complies with the statutory and contractual requirements of the lease. </li><li>To prepare and deliver an annual service charge in line with the lease structure, with management of the Monthly expenditure, debt recovery and contractor payments approvals</li><li>Deliver weekly, monthly and quarterly client reporting on performance and operational budget management. </li><li>Implement and fully support an engagement strategy that includes resident communication and events as well as feedback and satisfaction levels.</li><li>To ensure site as well as residents/contractors/landlords are compliant with statutory and contractual obligations including RICS, ARMA and HSE</li><li>Responsible for the Health and Safety building compliance, working alongside the Facilities Manager to oversee the PPM schedule, maintenance and HSE legislation. </li><li>To act as a role model for the values and key behaviours across the organisation and to promote peak performance through effective people management, embracing the one-to-one and review process.</li><li>Being the first point of contact for all complaints/feedback taking a proactive approach to resolve where feasible</li><li>Deliver a strong sense of community within the building by fostering resident interaction on-line (e.g. via social media) or through hosting events.</li><li>Deliver all KPI's through effective operational management and deliver the highest possible standards in line with Service Level Agreements. </li><li>Maintain optimum staff retention and employee satisfaction through objective setting, one to one's, personal development, team meetings and performance reviews. </li></ul>Whatare we looking for? <ul><li>Strong experience within the property management arena, having managed a luxury building of a similar size</li><li>Knowledge of service charge budgets, Landlord &amp; Tenant Law and an awareness and understanding of building safety, fire safety and health &amp; safety risk management relevant to residential buildings</li><li>Experience leading on-site teams</li><li>Strong customer service, including negotiation skills and dealing with difficult situations.</li><li>Ability to manage multiple and on occasions conflicting deadlines and support the team to prioritise work, within a busy environment.</li><li>Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems, (training on in house systems will be provided).</li></ul>Desirable: <ul><li>Health and Safety qualification</li><li>IRPM Level 3 qualification or be willing to work towards</li></ul>We'renot your usual property company! Aturbanbubble, we're redefining the way properties are run through communitybuilding, customer care, and innovation. Thanks to our team, that deliversoutstanding customer experiences, we're proud to serve 14,000 residents andgrowing. We're looking for bold, ambitious, resourceful team members to manageand create communities. We want to unlimit what our customers expect, whilstunleashing your true potential. So,what do you say - interested? Applynow and join a fantastic organisation that truly believe that our people shouldbe at the heart of all our decisions! Weare an equal opportunity employer, and invite applicants to contact us toidentify any additional support you may need during the recruitment process.

Company Description Henshaws is a northern charity supporting people living with sight loss and a range of other disabilities to go beyond expectations. We believe that, wherever they are, everyone has the right to an independent and fulfilling life. Our support, advice and training enables people and their families build skills, develop confidence, help each other and look forward to a more positive future. *Henshaws does not offer Sponsorship you must have the right to work in the UK to qualify for an interview. Position Simply send a copy of your CV to [email protected] or Download an application form and send to [email protected] or Apply through the link below We are looking for a dedicated and experienced individual to support the management of a team of SEN Care Support Workers, ensuring the delivery of a safe, effective, responsive, and person-centred service for our students. This is a key leadership role focused on delivering high-quality care and promoting the development and independence of young people with complex needs. You will be responsible for supervising and supporting staff through regular appraisals, observations, and training, including facilitating inductions and contributing to staff development. You will write and review person-centred care plans and risk assessments, liaise with colleagues across the college, and help ensure students' EHCP targets are met. The role also includes supporting recruitment and staff retention, participating in the assessment of prospective students, administering and managing medication, and delivering staff training in areas such as moving and handling. You'll play a key role in quality assurance through audits and action plans, and support regulatory compliance with CQC and relevant legislation. You will deputise for House Managers when needed, take part in the on-call rota, and liaise with the Clinical team to ensure students' complex care needs are met effectively. Upholding safeguarding and health &amp; safety standards is essential, including incident reporting and staff debriefing. This is a fantastic opportunity for someone passionate about delivering outstanding care and leading a dedicated team in a supportive, student-focused environment. Salary: £ 13.98 per hour weekdays and £15.48 per hour weekends Overtime paid at an additional £1.50 per hour Hours per week: 40 Weeks per Year: 52 Holiday: 5 weeks plus 10 days bank holiday allowance Closing Date: 31st October 2025 at 12 noon (Position may close earlier than the closing date) Simply send a copy of your CV to [email protected] or Download an application form and send to [email protected] or Apply through the link below Internal Applicants, please complete an expression of interest detailing your skills and experience that fit this role - email to [email protected] Requirements We are seeking a compassionate, motivated, and flexible individual with a genuine commitment to supporting young people with complex needs. The ideal candidate will have a good standard of literacy and numeracy, and be willing to assist with personal care while promoting student independence and development. They must be able to stay calm under pressure, particularly when managing challenging behaviours, and demonstrate knowledge of learning disabilities and the importance of dignity and respect in care. A flexible approach to working hours is essential, along with a commitment to ongoing training and personal development-including the completion of the Skills for Care Induction Award within 12 weeks if no formal care qualifications are held. Applicants should hold an NVQ Level 2 in Health and Social Care or be willing to work towards Level 3. The role also requires the physical ability to support students with mobility needs, including the safe use of wheelchairs and hoisting equipment (training provided). In addition, you must be able to carry out clinical interventions such as administering medication and delivering gastronomy feeds, following appropriate training and competency assessments. Most importantly, candidates must have an enthusiastic, respectful, and professional approach to supporting our student group. Other information Henshaws Society for Blind People aims to employ a diverse workforce and is committed to equality of employment and welcomes applications from all sectors of the community. Henshaws is committed to safeguarding and promoting the welfare of young people and vulnerable adults. It is a criminal offence for people barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group e.g. vulnerable adults, children or both. An Enhanced DBS with barring and reference checks will be sought from the successful candidate. Henshaws reserves the right to check social media accounts of all successful applicants. Registered Charity No: 221888 Video Attachments CARE008 - Assistant House Manager JD.docx What is an Expression of Interest (EOI) (2).docx Appendix E - Henshaws Application Form December 2022.docx

Assistant House Manager

Title: Neighbourhood Housing Lead - South West London Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: London, Stratford Working Location: Garratt Lane office and South West London - changing to Morden Road, CR4 4DA (office due to open later this year) Patch locations (confirmed on appointment) Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday to Friday, 09:00 - 17:00 Closing Date: 29th October 2025 - 23:00 Interview Dates - Interview will take place in person at our Garratt Lane office, SW18, every Wednesday from the 15th October 2025. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. *Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks) Role Profile - Neighbourhood Housing Lead.docx Join our South West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ Salary range <ul><li>£35,951 - £39,531 per year</li></ul>

<ul><li>Housing_Options_Officer_JD_PS_Oct25</li><li>Candidate_Pack_-_People_Directorate_-_Sept_2025</li></ul>Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form. We have a great opportunity for aHousing Options Officer on a full time, permanent basis. At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service. About you... We are looking for a passionate and self-motivated person with empathy and understanding to build relationships with customers when facing homelessness. You will have experience of problem solving and working with a diverse clientele within a housing environment. Excellent negotiating skills with the ability to communicate effectively with customers and other stakeholders is vital for this role. About the team... You will be joining a dynamic, friendly and solution-based Housing Options Team delivering proactive advice and assistance to households who are homeless or threatened with homelessness. The work is fast paced and innovative, sometimes the work is challenging however there is also time for finding creative solutions and every day is different. You will work alongside the Rough Sleeper and Single Homelessness Team whose mission it is to eradicate rough sleeping in Bracknell Forest. Key responsibilities... <ul><li>As a Housing Options Officer you will be responsible for providing help and comprehensive advice to households who are either homeless or at risk of becoming homeless by assisting them to retain their existing accommodation or secure alternative housing.</li><li>To consider and assess homelessness applications in accordance with the Housing Act 1996 Part VII (as amended by the Homeless Act 2002 and the Homelessness Reduction Act 2017).</li><li>To provide a customer focused approach ensuring that a full housing needs assessment has been undertaken, all statutory notifications and Personal Housing Plans are published to help customers secure housing.</li><li>In addition, you will be working in partnership with other specialist agencies, including children and adult services, probation, hospitals and voluntary organisations, to prevent homelessness.</li></ul>Our benefits... <ul><li>28 days annual leave increasing to 33 days after 3 years' continuous service, with the opportunity to buy up to 10 and sell up to 5 days.</li><li>Hybrid working opportunities to support your wellbeing and work-life balance. </li><li>Paid employee volunteering scheme.</li><li>Local government pension scheme, with life insurance cover.</li><li>Electric vehicle salary sacrifice scheme (subject to eligibility).</li><li>Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. (Terms and Conditions apply)</li><li>Career development through internal and external training opportunities. </li><li>Enhanced maternity, paternity, adoption and fostering leave. </li><li>Employee Assistance Programme (EAP) to support your health and wellbeing</li><li>Inclusive and social working environment with a variety of staff networks and a sports and social club. </li></ul>Find out more about all our benefits or see the candidate pack. Our values... At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you. Reasonable adjustments... We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting <a href="mailto:recruitment@bracknell-forest.gov.uk" target="_blank">recruitment@bracknell-forest.gov.uk</a>. We will work with you to support you throughout the process. Find out more about reasonable adjustments. Interview date Interviews will be held on 3rd November 2025. Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment. We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible. Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration. Want to ask us a question? For an informal discussion or to ask any questions about this role, please contact: Emma Thomas : Housing Options Team Leader : Tel 01344 351352 Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment. All successful candidates for this role will be subject to a DBS (Disclosure &amp; Barring Service) check as part of our pre-employment checks process. We can only accept applications from candidates currently residing in the UK. Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis. No agencies please. Salary range <ul><li>£37,092 - £41,506 per year</li></ul>

We are looking to recruit a well organised, self-motivated Housing Needs Panel Co-ordinator to work as part of our busy Housing Needs Panel Team. You will be required to process applications for additional priority on the housing register from a range of applicants including those with disabilities, complex needs and those living in supported housing, hospital and rehabilitation settings. You will liaise with other services within the Council and external agencies to gather crucial information to support applications. This will require you to have excellent communication skills You will work as part of a team dealing with all forms of contact including face to face, telephone and electronic with both applicants and professionals. The ability to co-ordinate multi-agency meetings, take detailed minutes, produce reports, statistical information and letters, whilst meeting deadlines are essential requirements of this post. Applicants can present in very difficult and stressful situations and need support and advice to resolve their housing difficulties. You will need to be able to manage applicants who display a range of behaviours which can be challenging at times remaining focussed on achieving the best possible outcome for the household. The ability to prioritise and organise your workload efficiently is a vital part of this role as well as a real focus on the needs of the applicant ensuring an effective customer journey is maintained at all times. For an informal discussion, please contact Lisa Moorey or Sarah Machin on 01924 304369/66

Housing Needs Panel Coordinator

Job Description Job Title: Lettings Officer Contract Type: Fixed Term until 31/03/2026 Salary: £26,153.96 (£28,739.52 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday to Friday- Hybrid Location: Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Lettings Officer You will be responsible for delivering a quality lettings service for social housing, working closely with colleagues from Asset Services, Empty Homes Repairs Delivery teams and Housing Services to ensure that homes are let quickly and appropriately at the required standard, minimising rent lost through empty homes. Role model Our Riverside Way values and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. Drive the continuous improvement of the customer experience, while relentlessly reducing waste and improving value. About you We are looking for someone with <ul><li>Demonstrable commitment to Our Riverside Way values.</li><li>Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries.</li><li>A strong customer focus, with excellent written and verbal communication skills.</li><li>Experience of working in lettings.</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul><li>Competitive pay &amp; generous pension</li><li>28 days holidays plus bank holidays</li><li>Flexible working options available</li><li>Investment in your learning, personal development and technology</li><li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile • Deliver end to end management of empty homes, from the point that notice is received (or handover date is received), to the creation of the new tenancy on the housing management system. Work collaboratively with colleagues in Asset Services and Housing Services to ensure that properties are let as quickly as possible, to the required standard. • Manage notice periods, advising customers of their responsibilities, securing a forwarding address and making arrangements for any arrears to be paid, making arrangements for notice inspections and viewings. • Manage customer housing applications where Choice-Based Lettings (CBL) and Common Housing Register (CHR) partnership delegate this responsibility to housing providers. • Advertise and allocate properties in line with lettings policies and strategies, using CBL and CHR partnerships, local nomination arrangements and online advertising as appropriate, ensuring that photographs and information provided about the property are an acceptable quality. • Carry out appropriate pre-tenancy checks, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Take initial rent payments in line with our 'Rent when due' approach, and agree and set up payment plans. Support with on-boarding new customers through the Digital Tenancy Sign Up portal. • Make appointments as necessary for viewings, sign ups, turn on and tests, liaising with colleagues in other teams. • Maintain accurate customer records, preparing sign up documentation and creating tenancies in the housing management system, and accurate void management records to ensure that reporting is correct, up to date and reliable. Complete and upload the CORE form for all lettings. • Establish a positive relationship with new customers, acting as the key point of contact until they have successfully moved in, answering questions and resolving issues to drive high levels of satisfaction with the lettings process. • Ensure compliance with Group requirements in Health &amp; Safety, Safeguarding, Equality &amp; Diversity and Data Protection. Person specification Knowledge, Skills and Experience Essential • Demonstrable commitment to Our Riverside Way values. • Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries. • A strong customer focus, with excellent written and verbal communication skills. • Experience of working in lettings. • Proficient in use of Microsoft Office Suite. • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. • Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same. Desirable • Competence in using Open Housing and Salesforce, or CX (Civica) and Microsoft Dynamics About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

Lettings Officer

Job Description <ul><li>East Suffolk Council </li><li>Location: Based in Melton, Woodbridge, Suffolk IP12 1RT or Lowestoft, Suffolk NR33 0EQ</li><li>Salary: £33,024 - £40,221 per annum</li><li>Hours: 37 hours per week</li><li>Contract: Fixed Term until January 2027 - Maternity cover</li></ul>East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk. We currently have an opportunity to join East Suffolk Council's Communities and Leisure Services as a Communities Officer covering the Kesgrave, Rushmere St Andrew, Martlesham, Carlford and Fynn Valley Community Partnership area. Your role Join us in shaping stronger communities across East Suffolk We're looking for a proactive and passionate individual to help drive positive change across our communities. In this dynamic role, you'll work collaboratively with council services, local partners, businesses, and residents to deliver on five key outcomes: <ul><li>Improved quality of life for individuals, families, communities, and organisations</li><li>Stronger, more connected and inclusive communities</li><li>Support for vulnerable individuals and families to live safely and independently</li><li>Better mental and physical health and reduced health inequalities</li><li>Empowered communities that can help themselves and access the right support when needed.</li></ul>As the Community Officer, you'll use data and local insight to identify community strengths and needs. You'll support elected members and residents with a focus on: <ul><li>Asset-Based Community Development</li><li>Community Safety and Anti-Social Behaviour reduction</li><li>Enhancing mental and physical health and wellbeing</li></ul>If you're ready to make a real impact and help build resilient, thriving communities, we'd love to hear from you. What you will need You will have a relevant degree or appropriate professional qualification or the equivalent level of practical experience. Your experience will include work in community development and enabling, community safety, ASB and or health and wellbeing in the public, private of voluntary sector. You'll be a great communicator, solution-focussed and enjoy problem solving. If you think you have what it takes to be successful in this role, even if you don't meet all the essential requirements, please apply. We would welcome applications from candidates who are interested in a secondment to develop their experience and skills. Why work for us? East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work. Here are some of the main benefits: <ul><li>Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays)</li><li>Local government pension scheme</li><li>Flexible working arrangements</li><li>Learning and development tailored to your role</li><li>A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.</li><li>Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.</li></ul>Find more information about what we offer in our benefits brochure (pdf). The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert. For more information For an informal discussion regarding this post, please contact Nicole Rickard by calling 07766 998074. Closing date: 11.30pm, 19 October 2025. Interview date: Week commencing 27 October 2025. How to apply Step 1 - Read the advert and the Job Description and Person Specification (Word) Step 2 - Complete the Supporting Statement template (Word). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our Career Site. About Us East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk. We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers. To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. <a href="https://www.youtube.com/watch?v=TSWedQksWt0" target="_blank">https://www.youtube.com/watch?v=TSWedQksWt0</a>

Communities Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join the team at our Limewood development in Hayling Island, Hampshire. Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: £17,908.61 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

The Chartered Institute of Housing (CIH) is the independent voice for housing and the home of professional standards. Our mission is simple but powerful: to support housing professionals to create a future where everyone has a place to call home.&nbsp;We’re looking for a dynamic policy manager on regional engagement and devolution to join us at an exciting time of change. With devolution and local government reform reshaping the policy landscape, this is your opportunity to help position CIH at the heart of regional and local housing debates—and ensure the voice of our members drives real impact.In this role you will:<ul><li>Shape CIH’s policy and practice on devolution, local government reform, and regional housing priorities.</li><li>Build strong, influential relationships with combined authorities, local government, housing organisations, and CIH members across the country.</li><li>Bring members’ voices to the table, ensuring regional experiences inform national housing policy.</li><li>Create high-quality outputs—from briefings and consultation responses to blogs, webinars, and events—that influence decision-makers and spark debate.</li><li>Represent CIH with authority at regional and national forums, becoming a trusted voice for housing professionals.</li><li>Contribute to CIH’s wider policy leadership, supporting a forward-thinking, collaborative team.&nbsp;</li></ul>About youWe’re looking for someone with:<ul><li>A strong understanding of housing policy and local government.</li><li>A good grasp of the opportunities and challenges devolution brings.</li><li>Excellent communication and relationship-building skills.</li><li>Confidence presenting ideas and facilitating engagement with a range of audiences.</li><li>Experience working with local/combined authorities, housing organisations, or in place-based policy work.</li><li>A collaborative, flexible mindset with the ability to spot opportunities and drive change.&nbsp;</li></ul>Why join us?This is a new and dynamic role at the cutting edge of housing and devolution. You’ll have the chance to work directly with regional leaders and members, shaping CIH’s policy voice and ensuring housing professionals influence the decisions that matter. Join us—and help shape the future of housing across England’s regions.How to applyCIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.For an informal chat about the role please contact Rachael Williamson, our director of policy, communications and external affairs, at&nbsp;<a href="mailto:rachael.williamson@cih.org" target="_blank">rachael.williamson@cih.org</a>. &nbsp;For details of how to apply please visit our careers page -&nbsp;<a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CRachael.Williamson%40cih.org%7C62422ab4dec04d8555ab08dc4f3b645e%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638472363978730468%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=quhJIRR1qhG2TXJl7h%2BbDgLA1MdzrBm0dyqpdiLcxmo%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>Closing date: Thursday 16 October 2025 at middayInterviews will be held on Monday 27 October and Tuesday 28 October 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Chartered Institute of Housing

Policy manager - regional engagement and devolution

Job Description Job Title: Lettings Officer Contract Type: Permanent Salary: £26,153.96 (£28,739.96 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday to Friday/Hybrid Location: Carlisle If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Lettings Officer You will deliver a quality lettings service for social housing, working closely with colleagues from Asset Services, Empty Homes Repairs Delivery teams and Housing Services to ensure that homes are let quickly and appropriately, at the required standard, minimising rent lost through empty homes. Role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. Drive the continuous improvement of the customer experience, while relentlessly reducing waste and improving value. About you We are looking for someone with <ul> <li>Demonstrable commitment to Our Riverside Way values. </li> <li>Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries. </li> <li>A strong customer focus, with excellent written and verbal communication skills. • Experience of working in lettings. </li> <li>Proficient in use of Microsoft Office Suite. </li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. </li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile <ul> <li>Deliver end to end management of empty homes, from the point that notice is received (or handover date is received), to the creation of the new tenancy on the housing management system. Work collaboratively with colleagues in Asset Services and Housing Services to ensure that properties are let as quickly as possible, to the required standard. </li> <li>Manage notice periods, advising customers of their responsibilities, securing a forwarding address and making arrangements for any arrears to be paid, making arrangements for notice inspections and viewings. </li> <li>Manage customer housing applications where Choice-Based Lettings (CBL) and Common Housing Register (CHR) partnership delegate this responsibility to housing providers. </li> <li>Advertise and allocate properties in line with lettings policies and strategies, using CBL and CHR partnerships, local nomination arrangements and online advertising as appropriate, ensuring that photographs and information provided about the property are an acceptable quality. </li> <li>Carry out appropriate pre-tenancy checks, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Take initial rent payments in line with our 'Rent when due' approach, and agree and set up payment plans. Support with on-boarding new customers through the Digital Tenancy Sign Up portal. </li> <li>Make appointments as necessary for viewings, sign ups, turn on and tests, liaising with colleagues in other teams. </li> <li>Maintain accurate customer records, preparing sign up documentation and creating tenancies in the housing management system, and accurate void management records to ensure that reporting is correct, up to date and reliable. Complete and upload the CORE form for all lettings. </li> <li>Establish a positive relationship with new customers, acting as the key point of contact until they have successfully moved in, answering questions and resolving issues to drive high levels of satisfaction with the lettings process. </li> <li>Ensure compliance with Group requirements in Health &amp; Safety, Safeguarding, Equality &amp; Diversity and Data Protection.</li></ul>Person specification Knowledge, Skills and Experience Essential <ul> <li>Demonstrable commitment to Our Riverside Way values. </li> <li>Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries. </li> <li>A strong customer focus, with excellent written and verbal communication skills. • Experience of working in lettings. </li> <li>Proficient in use of Microsoft Office Suite. </li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. </li> <li>Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same.</li></ul>Desirable <ul> <li>Competence in using Open Housing and Salesforce, or CX (Microsoft Dynamics) and CE.</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

133 Housing / Neighbourhood management Jobs