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Salary Range: £28,000 - £30,000 gross per annum, including car allowance, a fuel card is provided on top Contract type: Full-time, fixed-term 12-month contract Location: Watford, and surrounding areas (Northwest London) up to Stevenage We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. In this role, you will be supporting a live project that requires coverage across North and Northwest London up to Stevenage and the surrounding areas. Regular travel within this region is expected, so access to your own vehicle is essential. You will be the main point of contact between the project team and residents, taking the lead in resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving licence and access to your own vehicle (essential)</li><li>A customer-focused mindset</li><li>Comfortable using Microsoft Office and IT systems</li><li>Strong problem-solving and complaint-handling skills</li><li>Excellent verbal and written communication</li><li>Reliable, punctual, and well-organised</li><li>Able to prioritise, multitask, and adapt to changing deadlines</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable, and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Resident Liaison Officer

The role You'll provide support and advice to young people who have experienced homelessness and other forms of social exclusion. You'll work with the team to manage the day-to-day running of the young person's 24/7 supported accommodation scheme and be the first point of contact for customers and visitors. Job requirements <ul> <li>Support customers to move into the service, completing detailed and thorough sign-ups to make sure young people know the rights and responsibilities of themselves and Concrete.</li> <li>Cover all reception tasks including the phone, post and reception enquiries.</li> <li>Support customers to manage their rent and service charge payments, including benefit claims where necessary.</li> <li>Maintain the safety and security of young people and the building by supervising the entrance and exit of the building, and undertaking regular health and safety checks.</li> <li>Arrange appointments for customers, for example with their GP or DWP and accompany them where appropriate. Provide advice to them on housing, health, welfare benefit claims and other issues as necessary.</li> <li>Work with the local community and respond to neighbourhood concerns or queries when needed.</li> <li>Support the service's income through the minimisation of void loss and arrears by reporting, monitoring and following up on maintenance jobs until completion. You'll also support with preparing void rooms for re-let and make sure the service is kept clean and tidy.</li> <li>Maintain a high standard of records, keeping all financial and admin systems up to date.</li></ul>What we're looking for <ul> <li>Educated to GCSE Level or with a good level of maths and English.</li> <li>Some experience dealing directly with the public and/or clients or customers in a busy service environment.</li> <li>Experience dealing with complex and difficult behaviours in relation to young people facing multiple disadvantages or the willingness to develop these skills.</li> <li>Great communication and administrative skills. </li> <li>Someone with a genuine understanding and compassion for people without a home, who won't judge but instead will empower customers and give them a voice.</li> <li>Someone who is flexible and adaptable, able to work to a rota that includes early mornings, afternoons and evenings.</li> <li>DBS check.</li> <li>Someone with a full UK driving license who is able to use their own vehicle for work purposes.</li></ul>Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! Please note - We will be interviewing as we go along and so the vacancy may close earlier than stated if we find the right person. #Stoke #StokeonTrent #HousingSupportCoach #YoungPeople #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis Who we are We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere. Why choose us No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer: A range of discounts at many high-street retailers and well-known brands. Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment. We offer flexible working, to help you manage your work-life balance. Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly. We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you. A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications. Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions. Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options. Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations. We never shut the door At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

Housing Support Coach - Young Persons Support Worker

Equans is recruiting for a Resident Liaison Officer (RLO) to join our team in Norwich, supporting the delivery of refurbishment and retrofit works on social housing schemes across the region. If you're passionate about delivering excellent customer service, have experience in a tenant- or resident-facing role, and want to make a real difference in people's lives-this could be the perfect opportunity for you. As an RLO, you'll be the key point of contact for residents living in properties undergoing improvement works. You'll ensure they feel informed, respected and supported before, during and after the programme, helping to maintain high levels of customer satisfaction and smooth delivery on site. What will you deliver? <ul> <li>Act as the first point of contact for residents affected by planned works on site</li> <li>Deliver clear, timely communications before, during, and after works</li> <li>Liaise with internal teams, contractors and external stakeholders to ensure access, scheduling and programme information is shared appropriately</li> <li>Coordinate resident engagement activities including letters, packs, satisfaction surveys and feedback follow-ups</li> <li>Log, monitor and resolve resident concerns, queries and complaints</li> <li>Maintain records of visits, contact, access issues and resolutions</li> <li>Work closely with site management to minimise disruption to residents and resolve issues promptly</li> <li>Identify and support vulnerable residents, ensuring safeguarding measures are followed</li> <li>Contribute to the positive image of Equans on site and in the wider community</li> </ul> Who are you? <ul> <li>Experience in a Resident Liaison Officer, Housing Officer, Customer Service or Community Engagement role-ideally within construction, refurbishment, or housing environments</li> <li>Excellent communication and interpersonal skills</li> <li>Confident in resolving sensitive issues calmly and professionally</li> <li>Organised and proactive, with strong attention to detail</li> <li>Comfortable working independently and managing your own workload</li> <li>Full UK driving licence preferred</li> </ul> What can we offer you? <ul> <li>25 days annual leave (+ public holidays)</li> <li>Life cover equivalent to 2x annual salary</li> <li>Employee discount shopping schemes on major brands and retailers</li> <li>Gym membership discounts</li> <li>Cycle to work scheme and holiday purchase options</li> <li>Two corporate social responsibility days per year</li> <li>A wide range of training and professional development opportunities</li> <li>A friendly, supportive work culture where you're encouraged to grow</li> </ul>At Equans, we believe in creating inclusive environments that reflect the communities we serve. We welcome applicants from all backgrounds and are committed to supporting your professional development and wellbeing. FILTERS Filtrer vos resultats Clear Countries Cities Regions Réinitialiser Appliquer Place: Workplace : Norwich United Kingdom

Equans is recruiting for a Resident Liaison Officer (RLO) to join our growing team in Wisbech. This is an exciting opportunity to play a vital role on one of our key social housing refurbishment projects, supporting residents throughout the full lifecycle of works being carried out in their homes. As an RLO, you'll be the main point of contact for residents-ensuring they are well-informed, respected, and supported at every stage. You'll act as the bridge between our site teams, contractors, and the local community, helping to deliver a high-quality customer experience while ensuring minimal disruption to people's day-to-day lives. What will you deliver? <ul> <li>Build and maintain positive relationships with residents affected by planned works, ensuring clear and regular communication throughout</li> <li>Provide information, advice, and support before, during and after works take place</li> <li>Work closely with Site and Project Managers to help coordinate access, programme updates and logistics</li> <li>Maintain accurate records of communications, access issues, complaints and resolutions</li> <li>Ensure vulnerable residents are identified and provided with appropriate support measures</li> <li>Organise and attend resident engagement meetings, including pre-start consultations and satisfaction surveys</li> <li>Respond promptly and professionally to queries, feedback and complaints, escalating where necessary</li> <li>Ensure all documentation, resident packs and correspondence are up to date and compliant</li> <li>Support the wider team in delivering a respectful, resident-first approach on all works</li> </ul> Who are you? <ul> <li>You have previous experience in a Resident Liaison Officer role or similar tenant/resident-facing position (e.g. housing officer, lettings support, customer service in housing/construction)</li> <li>You are an excellent communicator, able to build rapport and diffuse challenging situations with empathy and professionalism</li> <li>You're confident working independently and managing multiple tasks and stakeholders</li> <li>You are organised, detail-focused, and confident maintaining records and handling sensitive information</li> <li>You understand the needs of residents in social housing and are committed to delivering high standards of service</li> <li>A full UK driving licence is preferred</li> </ul> What can we offer you? <ul> <li>25 days annual leave (+ public holidays)</li> <li>Life cover equivalent to 2x annual salary</li> <li>Employee discount shopping schemes on major brands and retailers</li> <li>Gym membership discounts</li> <li>Cycle to work scheme and holiday purchase options</li> <li>Two corporate social responsibility days per year</li> <li>A broad range of learning and development opportunities including professional qualifications and support programmes</li> <li>A supportive working culture and access to employee assistance resources</li> </ul>At Equans, we are proud to champion inclusivity and represent the communities we serve. We are committed to creating an environment where everyone feels welcome, supported, and able to thrive. FILTERS Filtrer vos resultats Clear Countries Cities Regions Réinitialiser Appliquer Place: Workplace : Wisbech United Kingdom

The Vacancy WPS are recruiting a Resident Liaison Officer to join our newly awarded SHDF Retrofit contract in Oxfordshire. This is a flagship programme delivering energy efficiency upgrades to over 800 properties, .As an RLO, you'll be the key point of contact for residents throughout the retrofit journey, ensuring clear communication, minimal disruption, and a positive customer experience. You'll work closely with the site team and report into the Project Manager, supporting delivery of PAS2035-compliant works including EWI, roof insulation, windows and doors, solar PV, and air source heat pumps Key Responsibilities <ul> <li>Act as the main liaison between residents and the site team</li> <li>Schedule appointments and communicate work programmes</li> <li>Handle queries, concerns, and complaints with empathy and professionalism</li> <li>Support the delivery of retrofit works to PAS2035 standards</li> <li>Maintain accurate records and contribute to compliance documentation</li></ul>Ideal Candidate <ul> <li>Previous experience in planned works or retrofit projects preferred</li> <li>A driving license is a must due to travel </li> <li>Strong communication and organisational skills</li> <li>Ability to work independently and as part of a team</li> <li>Familiarity with social housing environments is a plus</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their Stroudwater Court, estate in Stroud, Gloucestershire. Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: £17,908.61 ACTUAL plus benefits and bonus Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. #LI-GM1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Paradise Birmingham The £1.2bn Paradise Birmingham estate is one of the most high-profile city centre commercial developments in the UK and the city's premier business address. Five of the eight new buildings have been completed, including four office buildings and The Octagon - the world's tallest pure octagonal residential tower. The final phase will include a new hotel, a further 2/3 office buildings and new public realm. Over 6,000 people already work across the estate which is home to over 15 office occupier businesses and 7 restaurants and bars. A gym will be opening in late 2025, together with further food and beverage offers. The Paradise estate and building teams work together as one team to deliver the highest quality service to the estate's occupiers and visitors. MEPC MEPC is a leading UK developer and asset management firm, known for creating vibrant, sustainable places that bring people together to work, connect and thrive. With a strong focus on community, wellbeing and design, MEPC's developments go far beyond bricks and mortar - they're built to foster creativity, collaboration and long-term value. At the heart of the MEPC portfolio is Paradise Birmingham - a landmark destination that blends world-class architecture with curated public spaces and a growing community of businesses, residents and visitors. MEPC is committed to creating environments that feel alive, welcoming and future-focused. Community Manager Objective of Role The purpose of this Community Manager (CM) role is to play a key role in the creation and delivery of a bespoke community and visitor experience &amp; engagement programme for the occupiers and visitors across Three Chamberlain Square and Two Chamberlain Square - two landmark locations within Paradise Birmingham. The aim is to achieve greater occupier satisfaction and establish these properties as premium office buildings with exceptional amenity and wellness space. The role will also include involvement in daily operational matters within the building, which will further support improved occupier satisfaction. Team Structure The Community Manager will report directly to the Customer Experience Director at Bewonder*, with a dotted line reporting relationship to the Facilities Manager. They are expected to build a strong, collaborative relationship with the Property Manager, seeking guidance where appropriate. The role also involves day-to-day coordination with the Front of House and Food &amp; Beverage teams. Values, Vision and Culture The Paradise Birmingham brand values, asset vision, and cultural identity set the standard for how Three Chamberlain Square and Two Chamberlain Square are experienced by occupiers, visitors, and partners. These two buildings represent the future of workplace design - blending sustainability, wellbeing and connectivity, with success being defined by how visibly and consistently this culture is reflected across every interaction, space and service touchpoint. Working closely with the Facilities Manager, you will act as a custodian of the Paradise brand and its values - ensuring that the distinct identities of both buildings are understood, upheld and expressed in everything from customer service to operational delivery. You will support JLL, Bewonder*, Marketing (Core), and all service partners in aligning with this vision, helping create premium, forward-thinking, and community-driven environment that elevates the occupier experience at every level. Measures of Success <ul><li>Occupier &amp; Customer Satisfaction.</li><li>KPI performance of service partners.</li></ul>Main Duties and Responsibilities <ul><li>Working with the FM and Property Manager, act as the lead contact and coordinator for the building marketing, communication, and events - working closely with the marketing (Core), Estate (AY) and Food &amp; Beverage (F&amp;B) teams.</li><li>Establishing regular meetings with the main occupier representatives to develop strong working relationships and support ongoing communications on operations and events. Meeting minutes are to be captured and shared with the FM and Property Manager.</li><li>Working closely with Core and the FM to create and oversee an engaging and vibrant community/ place making strategy targeted at connecting the customers across Three Chamberlain Square and Two Chamberlain Square within Paradise Birmingham. This strategy may include retail experiential activation, support of local charities, networking opportunities for local businesses, and wellbeing programmes for occupiers.</li><li>Work closely with the Core team, and support occupier and visitor feedback programs and surveys as appropriate and use the feedback to inform strategy.</li><li>Assist with implementing the use of technology to manage efficiencies and support in the delivery of the community strategy, including Paradise App. This will include the supply of content to Core to publish on the Paradise App and screens.</li><li>Supporting JLL, Core, Estate, and client initiatives and projects at site level to ensure site and Company success.</li><li>Supporting the control and management of the budget assigned to events for each service charge year. Where possible, raise external revenue through events activities, supporting the F&amp;B supplier.</li><li>Maintain confidentiality of all appropriate communications and documentation.</li></ul>Operations <ul><li>Inform the FM and Property Manager of any occupier matters that may influence valuation/investment considerations, including assistance in monitoring tenants' compliance with covenants.</li><li>To support the FM and Property Manager and have a good understanding of the financial management of the property. Working with the FM on service charge budgets, monitoring of expenditure, variance reporting and year-end service charge reconciliation. Also assisting with raising and administration of purchase orders.</li><li>To have an awareness of the principal terms of occupiers' leases as they affect the facilities management of the property and the Client's obligations to provide services, including clarity on the extent of the common areas of the building.</li><li>Support JLL and the Client's programme in relation to environmental and sustainability policies, alongside ESG criteria.</li></ul>Knowledge, Skills and Experience <ul><li>Strong interpersonal skills.</li><li>Strong verbal and written communication skills.</li><li>Exceptional organisational and multi-tasking skills.</li><li>Intermediate to Advance Microsoft Office skills.</li><li>CRM experience.</li><li>Workplace app experience would be advantageous.</li><li>Understanding of well-being programmes.</li><li>Experience of small to medium scale event management.</li><li>A passion for customer experience.</li><li>Project management experience.</li><li>Building management/Facilities management operational experience desirable.</li><li>Innovative thinking - be different and bold in approach.</li><li>Be ambitious and commercially minded.</li></ul>Location: On-site -Birmingham, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email <a href="mailto:EMEATA@jll.com" target="_blank">EMEATA@jll.com</a> or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page &gt; I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Community Manager

Annual salary: up to £28,917.00 Resident Liaison Officer Eastbourne &amp; Lewes Full Time Permanent Salary up to £28,917 per annum 42.5 hours per week Monday - Friday We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations. About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Role Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Company Van and Fuel Card</li><li>Uniform</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li></ul>Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

About The Role Are you passionate about supporting young people to thrive? As a Night Intensive Housing Worker, you'll play a vital role in delivering a safe, supportive, and empowering environment for 16 - 25 year olds in our accommodation based service. You'll provide professional out of hours support, ensuring the safety and wellbeing of residents, while helping them work towards positive outcomes. Key Responsibilities <ul> <li>Provide housing management, welfare advice, and support to help young people sustain accommodation.</li> <li>Ensure the safety and security of the building and its residents at all times.</li> <li>Engage proactively with young people, offering guidance, signposting and emotional support.</li> <li>Monitor and maintain accurate records of resident interactions, risk assessments and incidents.</li> <li>Conduct room and building checks, reporting repairs and ensuring health and safety compliance.</li> <li>Respond to emergencies and safeguarding concerns, liaising with external agencies as needed.</li> <li>Promote customer involvement through consultation and feedback activities.</li> <li>Manage low-level anti-social behaviour, and support young people in resolving disputes.</li> </ul>Why Join LiveWest? <ul> <li>Being part of an Ofsted-registered service that makes a real difference in young lives.</li> <li>A values-driven culture that prioritises safety, collaboration and continuous improvement.</li> <li>Development opportunities - Access training and qualifications to grow your career.</li> <li>Inclusive values - We celebrate diversity and are committed to equity and respect.</li> <li>A supportive team environment, where your voice is heard and your wellbeing matters.</li> </ul>We have 8 full time positions available working 37 hours per week. Rolling 4 rota with 4 nights on, 3 nights off, 3 nights on and 4 nights off. They are 11 hour shifts including a break. These are Monday - Sunday roles with Bank Holidays classed as a normal working day. We have positions available in Pool (Camborne), Redruth, St Austell, Truro and Penzance. Interviews for this role will be held from 15th August - depending on which area you live in. As we have 8 positions available, please submit your application as soon as possible. We will close the vacancy as soon as the positions are filled. For further information about this role, and LiveWest, please view our candidate information pack. We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check. About The Candidate To be successful in your application for the role of Night Intensive Housing Worker, you will have the essential skills and experience for a level 1 role (please see our candidate information pack) and the following role-specific skills and experience. You're passionate about supporting young people and understand the challenges they face. You're confident working independently, calm under pressure, and committed to safeguarding and inclusion. You'll bring: <ul> <li>Experience working with young people or in supported housing (paid or voluntary).</li> <li>Understanding of issues such as homelessness, mental health, substance misuse, and safeguarding.</li> <li>Knowledge of housing and welfare benefits.</li> <li>Strong communication and record-keeping skills.</li> <li>A Level 3 qualification (or willingness to work towards one) in youth work, health and social care, or a related field.</li> <li>Desirable: Mental Health First Aid, safeguarding training, knowledge of Ofsted supported accommodation regulations.</li> </ul>Please note, we are unable to provide visa sponsorship for this role; therefore, applicants must have the right to work in the UK for the full duration of this role. About The Company Our Reward and Benefits: <ul> <li>Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).</li> <li>Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.</li> <li>Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.</li> <li>Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.</li> <li>Family Support: Policies designed to help you balance work and family life, including a new child payment.</li> <li>Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.</li> <li>Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.</li> <li>Giving Back: Up to four paid volunteering days a year to support our communities.</li> </ul>About Us: At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone. Inclusion at LiveWest: At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.

Night Housing Support Worker - Young People's Services

About The Role Make a Difference Every Weekend: At LiveWest, we believe everyone deserves a safe and supportive place to call home. As a Weekend Housing Support Worker, you'll be the vital weekend presence in our accommodation-based service for young people aged 16-25. You'll help create a secure, welcoming environment where young people can thrive, offering practical support and guidance to help them build brighter futures. This is a newly created role, and we have 4 positions available - St Austell, Truro, Redruth and Penzance. Key Responsibilities: <ul> <li>Provide housing advice and support to help young people sustain their accommodation and plan for independent living.</li> <li>Ensure the safety and security of the building and its residents at all times.</li> <li>Engage with young people in a supportive, respectful, and proactive manner.</li> <li>Monitor and record changes in behaviour or circumstances, maintaining accurate records.</li> <li>Respond to emergencies and safeguarding concerns, referring to appropriate services.</li> <li>Carry out room and building checks, reporting repairs and ensuring health and safety standards.</li> <li>Support with arrears management and promote responsibility around rent payments.</li> <li>Maintain a clean and safe environment, including communal areas and void units.</li> </ul>Why Join LiveWest? <ul> <li>Purpose-driven work - Help young people overcome challenges and achieve their goals.</li> <li>Supportive culture - Be part of a team that values collaboration, learning, and wellbeing.</li> <li>Development opportunities - Access training and qualifications to grow your career.</li> <li>Inclusive values - We celebrate diversity and are committed to equality and respect.</li> </ul>These roles are being offered on a part-time basis working 14.8 hours per week on a Saturday and Sunday. This is an onsite role based in one of our 4 Foyers - St Austell, Truro, Redruth or Penzance. Interviews for this role will be held on 15 August, 26 and 28 August - depending on which area you live in. As we have 4 roles available, please submit your application as soon as possible. We will close the vacancy as soon as the positions are filled. For further information about this role, and LiveWest, please view our candidate information pack. We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check. About The Candidate To be successful in your application for the role of Weekend Intensive Housing Worker, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role-specific skills and experience: You're passionate about supporting young people and understand the challenges they face. You're confident working independently, calm under pressure, and committed to safeguarding and inclusion. You'll bring: <ul> <li>Experience working with young people or in supported housing (paid or voluntary).</li> <li>Understanding of issues such as homelessness, mental health, substance misuse, and safeguarding.</li> <li>Knowledge of housing and welfare benefits.</li> <li>Strong communication and record-keeping skills.</li> <li>A Level 3 qualification (or willingness to work towards one) in youth work, health and social care, or a related field.</li> <li>Desirable: Mental Health First Aid, safeguarding training, knowledge of Ofsted supported accommodation regulations.</li> </ul>Please note, we are unable to provide visa sponsorship for this role; therefore, applicants must have the right to work in the UK for the full duration of this role. About The Company Our Reward and Benefits: <ul> <li>Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles). </li> <li>Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.</li> <li>Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.</li> <li>Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.</li> <li>Family Support: Policies designed to help you balance work and family life, including a new child payment.</li> <li>Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.</li> <li>Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.</li> <li>Giving Back: Up to four paid volunteering days a year to support our communities.</li></ul>About Us: At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone. Inclusion at LiveWest: At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.

Weekend Housing Support Worker - Young People's Services

The firm Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 5th best law firm to work at in 2024. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership. Purpose of job Reporting into the Senior Estates Manager managing the buildings, infrastructure and supporting regulations, PPM and reactive works across a range of hard services. You will be dealing directly with staff, subcontractors, suppliers and FisCo to deliver a proactive service which supports the contractual KPI's, SLA's of the business; supporting and delivering the requirements of hard services contracts, managing the day to day operational provisions and maintenance of integrated services within the Birketts infrastructure and take on responsibilities for Health &amp; Safety, budgeting, procurement and compliance. With substantial growth plans forecasted in the coming years, the successful candidate, along with the wider Estates team, will work alongside the Head of Operations to deliverer a class leading service to the business and clients for all 7 locations of the Birketts offices currently including Bristol, Ipswich, Cambridge, Chelmsford, London, Sevenoaks and Norwich. Accountabilities <ul> <li>To formulate, develop and implement systems that will ensure buildings are maintained and operated in accordance with maintenance schedules, current legislation and regulation via FisCo.</li> <li>Management of subcontracts for various Hard Service disciplines.</li> <li>Provide technical, professional support and guidance to the Estates Manager and Head of Operations</li> <li>Take ownership of Managing Agents across the estate.</li> <li>Health &amp; Safety</li> <li>Budgeting</li> <li>Procurement</li> <li>Statutory and regulatory compliance.</li> <li>Reactive and pre planned maintenance, life cycle replacement schedule all collated together to make a book of works, experience of this needed as implementation required.</li> <li>Project and contract Management</li> <li>Provide support to the Senior Estates Manager and deputise in their absence. Assisting in specific projects and tasks as required.</li> <li>Assist the Head of Operations with the implementation of ISO accreditation and environmental certification.</li> </ul>Qualifications/Experience Essential: <ul> <li>Previous experience and knowledge of Facilities Management (Soft and Hard Services)</li> <li>M&amp;E experience, ideally with supervision of building services contractors.</li> <li>A knowledge of Health and Safety regulations.</li> <li>Full UK Driving licence. A company vehicle will be provided for business use. </li> </ul>Other: <ul> <li>Experience of procurement and management of subcontractors and suppliers.</li> <li>A sound understanding of implementing and operating robust Safe Systems of work to ensure the safe and compliant delivery of Hard Services.</li> <li>Proven experience of managing and developing employees within a business environment and maximising the performance of the team.</li> <li>Commercially aware with budgetary, contract and procurement experience</li> <li>Organised with the ability to prioritise workloads, meeting SLAs and deadlines.</li> <li>Excellent communication skills both written and verbal, with ability to work with senior management.</li> <li>Competent in use of Microsoft Office software (Word, Excel, Outlook etc) and information databases.</li> </ul>Equal opportunities At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits: <ul> <li>25 days holiday (FTE) plus Bank Holidays </li> <li>Long Service holiday award - 1 extra week every 10 years continuous service</li> <li>Private Healthcare with BUPA (offered after probation is passed)</li> <li>Scottish Widows Pension Scheme (5% employer / 5% Employee)</li> <li>Staff Profit Share and Individual Performance Bonus Scheme </li> <li>Salary sacrifice (Pensions, Staff Profit Share)</li> <li>Life Assurance - 4 x salary / Permanent Health Insurance</li> <li>Paid CSR Day</li> <li>Enhanced Maternity/Paternity Leave</li> <li>Subsidised gym membership</li> <li>Electric car scheme</li> <li>Agile/Hybrid Working Policy</li> <li>Dress for your Day Policy</li> </ul><a href="https://www.birketts.co.uk/recognition-reward-benefits/" target="_blank">https://www.birketts.co.uk/recognition-reward-benefits/</a> Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.

Premises Officer

The Vacancy Working as part of the housing team based in Devon &amp; Cornwall, you'll play an integral role as a housing assistant supporting our customer accounts team. What you'll be doing You will be working as part of a team supporting all administration related to customer accounts. You will need great customer service skills and the ability to form professional working relationships with a wide range of customers, colleagues and agencies. You will be organised, methodical and highly resourceful in your approach. Experience of dealing with challenging situations would be an asset as you will be in regular contact with customers by telephone, email, text message and letter. You'll support the wider housing teams across Devon &amp; Cornwall as we are a multifunctional team who support each other when needed. About you You'll be customer focussed and have a strong understanding of the importance of customer service, so being an effective communicator is essential as you will be able to explain things clearly on the phone or in writing. You will be busy, so great time management skills and the ability to manage competing priorities effectively are essential. The ability to adapt and be flexible will also help. You'll be confident using IT, specifically the Microsoft office suite and will be happy to follow processes as the customer accounts support is largely achieved by process driven results. Having knowledge of customer accounts, housing benefits and universal credit would be advantageous but not essential, and if you have experience of working with payment software that would be great but don't worry, we can teach you! You'll need a full UK driving licence and access to a vehicle for work purposes as you may need to travel to support the wider housing team. Our hub office is based in Plymouth. A strong desire to work in the housing sector, enthusiasm, and a willingness to learn are all important attributes. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. You will be required to undertake a basic DBS check if successful. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Housing Assistant

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join the team at our Crescent Place development in Warminster, Wiltshire. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: £21,490.34 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Location: Homebased (covering London and surrounding areas) Contract: 12 month fixed term (with potential to be extended or made permanent) Salary: £38,548 Closing Date: 8 September 2025 The role Part of the Community Liaison team, the Community Liaison Coordinator is an exciting role which forms part of our Advice, Issue Reporting and Eligibility (AIRE) contract at Migrant Help. You work within a Specialised Services team to develop and maintain partnerships with private, public and voluntary sector organisations. This involves working with local communities to meet the needs of our Clients and support the successful delivery of the AIRE contract. You will establish practical and meaningful outreach relationships which may lead to service commissioning and deliver training programs as appropriate to other service providers including advice hubs and voluntary sector agencies. If you are empathetic and resilient, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we'd love to hear from you! Role responsibilities <ul><li>Establish, build and maintain excellent relationships with key stakeholder, community organisations and voluntary sector agencies, within the Asylum Seekers and Refugee sector, to establish referral protocols, commissioning arrangements and partnership working agreements to support the effective delivery of the AIRE contract and to promote Migrant Help provision as a complimentary part of the wider support community.</li><li>To map regional provision of services (pastoral, health, art, fitness activities etc.) and update the Directory of Local Services to support clients both inside and outside Initial Accommodations.</li><li>Work in partnership with the AIRE Outreach team to ensure our most vulnerable clients are well supported.</li><li>To plan and coordinate a small number of activities or events for clients over the year </li><li>To instigate and build on working relationships with statutory sector providers such as DWP, JCP, housing and education in order to map integration pathways and facilitate effective move-on.</li><li>Provide information and training to third sector / community groups to enable them to be proactive in their assistance of asylum seekers/ refused asylum seekers as required.</li><li>Provide a monthly impact assessment report, providing written updates on activity, relationship management (new relationships / contacts made, concerns or issues within existing relationships etc.), highlight potential case studies, provide information on activities we have facilitated and been involved with, to highlight areas of good practice and where there are opportunities for improvements and evidencing the positive impact we are making.</li><li>To keep up to date with issues affecting asylum seekers, refugees, social and community cohesion, locally, regionally and nationally.</li></ul>The experience and skills you need <ul><li>Evidence of successfully working as part of a team, building trust and long-term relationships</li><li>Practical experience of community development work</li><li>Excellent communication skill both written and verbal</li><li>Excellent organisational skills with attention to detail.</li></ul>For full person specification please see the job description Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: <ul><li>This post is subject to a Disclosure and Barring Service (DBS) check</li><li>This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:</li></ul><ul><li>Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain</li><li>Be able to provide continuous UK address history for the previous 5 years</li><li>Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment</li></ul>About Migrant Help Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn't matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. These are some of the benefits we offer <ul><li>Our working week is 35 hours per week offering flexibility and work life balance</li><li>Enhanced family friendly provisions</li><li>Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).</li><li>Option to buy or sell up to 5 days of annual leave</li><li>Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.</li><li>Wellbeing support.</li><li>Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.</li></ul>How to apply To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter. Selection Criteria Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help's values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.

Community Liaison Coordinator

The vacancy Actual Salary: £13,923 per annum 18.5 hours Fixed Term until 31.03.2027. We have an exciting opportunity to join our Community Service Team as our next Housing Support Officer - Tenancy Sustainment. You will provide bespoke support to our customers who currently cannot manage their tenancy. You will be supporting residents at risk of losing their tenancy, prevent potential homelessness and help to reduce anti-social behaviour and maximise rental income. The key to this role is to build trust with our customers and continue this until and beyond their circumstances approve and their tenancy is stable. About you: You will have knowledge of Housing and Tenancy law and an awareness of local specialist services. You will also have knowledge of Adult and Child Safeguarding and an awareness of the issues that contribute to tenancy failure. As you will be working with customers 1-to-1, you will have strong verbal and written communication skills, including good negotiation and advocacy skills. Some of customers struggle to engage and have complex needs so your person-centred approach, patience and resilience will be needed to encourage engagement. The successful candidate will also be subject to a satisfactory Enhanced DBS check. Due to the nature of the role, a full driving licence with your access to your own car is required or alternative transport. We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role takes your interest, then apply now! Previous applicants need not apply. Alliance life At Alliance we want to create places to live that our customers are proud to call home. Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong, feel safe, and thrive in a successful community. Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be. AMBITIOUS FOR ALL - We are one team, aiming high for our customers. GENUINE - We are authentic and encourage everyone to be themselves. AWAKE TO OPPORTUNITY - We are constantly curious and drive innovation through collaboration. MAKE THE DIFFERENCE - we are proactive and strive to make a positive impact. EFFECTIVE - We are professional and can be relied on to achieve consistently good results. We want you, to be you Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We're creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference. We welcome applications from a diverse range of talented individuals who can help us reach this goal. We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability, a member of the LGBTQ+ community or those from an underrepresented Ethnic group, will get an interview if they match the minimum essential criteria for the role. We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few). Vacancies to fit you Here, you can work where and how you choose*. It's about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you're out and about. We've created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance. Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern 'agile' and collaborative working environment. If you need any support with your application, please call 03000120120 or email <a href="mailto:askhr@alliancehomes.org.uk" target="_blank">askhr@alliancehomes.org.uk</a> and we will be happy to help. *dependant on role The benefits 25 days annual leave plus bank holidays Your Alliance Day - a day off on your work anniversary Family Friendly Leave Enhanced Pension Scheme Health Care Cash Plan Learning and Development opportunities Discounts Portal Wellbeing Programme Make the Difference Day Employee Assistance Programme

Housing Support Officer - Tenancy Sustainment

Following the development of a brand new 25 self contained complex within Temporary Accommodation, we are advertising for 4 new housing support roles working within our new project in the Shrewsbury area where you will be a part of a team who supports individuals and households on site and throughout the Shrewsbury area. You will be providing targeted housing support to households who have become homeless and placed into temporary accommodation. For further information, please see documents attached.

Temporary Accommodation Housing Support Officer

YMCA Trinity Group - Accommodation 'Inspiring communities, transforming young lives' Permanent Housing Support - Accommodation Night Worker Job Reference ANW-BSE-0725 Location Batt House, 56 Westgate Street, Bury St Edmunds IP33 1QG Our accommodation team plays a vital role in creating a secure and welcoming environment for young people with high needs. Now, we're looking for a compassionate and reliable Accommodation Night Worker to join our team in Bury St Edmunds. Job Role As an Accommodation Night Worker, you'll be the calm and reassuring presence overnight, ensuring the safety and wellbeing of our residents, staff, and premises. Your responsibilities will include: <ul> <li>Supervising the building and ensuring all areas are clean, secure, and safe.</li> <li>Supporting the admittance of residents and staff during night hours.</li> <li>Minimising noise and disruption to maintain a peaceful environment.</li> <li>Assisting Accommodation Project Workers with any overnight needs.</li> <li>Responding appropriately to incidents and supporting residents with complex needs.</li></ul>What We're Looking For The successful applicant will have: <ul> <li>Experience working with young people with complex needs (not necessarily in a housing context).</li> <li>The ability to interact effectively with clients from diverse backgrounds.</li> <li>Strong interpersonal and organisational skills.</li> <li>Excellent communication skills and the ability to work as part of a team, particularly during unsociable hours.</li> <li>An understanding of current mental health issues and experience managing challenging behaviour.</li></ul>Download the Job Description in full in the Job Advert on our website In accordance with safer recruitment processes many of the roles we recruit for require successful candidates to undertake an appropriate criminal record background check. If an offer of work is accepted, YMCA Trinity Group will facilitate these checks on behalf of our staff and volunteers via the Disclosure and Barring Service. Days and hours- Night shifts-10:00pm -08.00am four days on 4 days off working pattern) What We Offer Annual salary is £25,396.80 per annum <ul> <li>5 weeks holiday plus public holiday allowance (pro rata for part-time)</li> <li>Competitive pay and pension scheme</li> <li>DBS check facilitated and paid</li> <li>Induction and on-the-job training</li> <li>Regular supervision and internal progression opportunities</li> <li>Employee Assistance Programme for wellbeing support</li></ul>YMCA Trinity Group strives to create a fulfilling and enjoyable place to work; we know how staff &amp; volunteers feel directly translates to the quality of service &amp; care we give our clients, and we also recognise the crucial role each and every one of us plays in helping to fulfil our Mission. Contact Us Please contact us if you would like to discuss further; E-mail Karen Attwood our Deputy Accommodation Manager on <a href="mailto:Karen.Attwood@ymcatrinity.org.ukrecruitment" target="_blank">Karen.Attwood@ymcatrinity.org.ukrecruitment</a>@ymcatrinity.org.uk or call on 07900787405 Closing date Applications will be assessed as received; therefore, should we fill the role sooner than expected we reserve the right to withdraw this vacancy before the advertised closing date. Early application is strongly advised. Join us in making a positive impact on the lives of young people in Bury St Edmunds! Your role could be the difference they need. Additional Information Please note YMCA Trinity Group does not have a sponsored Licence to recruit non-UK workers and therefore all candidates are expected to be able to work in the UK. Unless stated otherwise, we do require an application form, completed in full, should you wish to be considered for a role with YMCA Trinity Group. Applications are scored against the relevant job description. CV's will not be considered as an application, merely an expression of interest. Occasionally we fill a role sooner than expected, we reserve the right to withdraw vacancies before an advertised closing date. Early application is advised. An email will be sent to confirm receipt of applications, please contact us if you have a problem submitting your application. Thank you for your interest and we look forward to hearing from you soon! Ensuring the safety and well-being of vulnerable individuals is paramount to our mission. As such, we are committed to upholding rigorous safeguarding practices in all aspects of our work. Join us in making a meaningful difference while adhering to the highest standards of care and protection for those we serve. Visit ymcatrinitygroup.org.uk to view our current work and volunteering opportunities

Housing Support - Accommodation Night Worker

Account Manager (Social Housing) This role is remote with travel to customer and branches around the South East Responsible for the ongoing strategic management of assigned Managed Services accounts, ensuring consistent and proactive engagement to foster long-term partnerships. This includes cultivating strong, trust-based relationships with key stakeholders at all levels within the customer organization, with the goal of becoming a trusted advisor and strategic partner. Accountable for delivering profitable growth by identifying opportunities to demonstrate the value and efficiency of services offered, aligning solutions with customer needs and business objectives. Drive retention of existing clients through excellence in service delivery and relationship management, while also identifying and capitalizing on new business opportunities within current accounts and adjacent markets. Work collaboratively across internal teams, including sales, delivery, and product management, to ensure client expectations are met or exceeded, and that services continually evolve to meet changing business needs. Consistently monitor account health, customer satisfaction, and performance metrics to ensure customer success and sustained revenue growth. Key Responsibilities: <ul><li>Develop key internal and customer relationships, at a strategic/decision making level, such as CEO/ MD, in order to influence ongoing development and retention of the contract through delivery of an annual strategic plan.</li><li>Identify sales opportunities across the TP Group and Managed Services sectors with the customer, in particular sub contractor, planned, void, new build works, and engage with internal stakeholders to realise these opportunities, such as Industry Initiatives like Social Housing Decarbonisation Fund (SHDF) and Awaab's Law (Prevention of damp and mould and health critical repairs).</li><li>Propose and manage the execution of margin-enhancing opportunities such as effective price and product reviews and keep records of all proposals offered to customers, whether accepted or not.</li><li>Act as the key contact for the customer, attend review meetings as required, respond to all requests, and resolve all issues that should arise with the support of the BDE, central functions and operational teams.</li><li>Ensure that Travis Perkins meets all of its contractual obligations during the lifetime of the contract. Undertake annual reviews with the customer reinforcing the added value and benefits of partnering with TPMS, in order to increase the likelihood of contract extension/retention at the point of re-tender.</li><li>Lead the re-tender process working with key external and internal stakeholders to ensure retention of all contracts being managed, with support of the Central Team, BDE's and Operational teams. Own accountability for all Permission To Proceed tenders and direct awards, and be confident to articulate the Contract Workbook contents to TPMS MD for final sign off.</li><li>Lead Quarterly Strategic meetings with the customer, reviewing the contract performance and 'high level' initiatives (barriers to entry for competitors) such as IT integration, TPGO Suite, van stock management, community investment (social value), promoting continuous improvement and recording all actions and resolutions.</li><li>Promote and Support CSR initiatives and Social Value projects in partnership with customers.</li><li>Ensure all customer information is kept up to date on our CRM system.</li></ul>What's in it for you? Not Sure you Qualify? We're driving to become a truly inclusive employer, where everyone in our Group feels safe, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If you're interested in this opportunity but your past experience doesn't align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us. You'll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group. We'll also equip you with a benefits package that grows as you grow with the company: <ul><li>Competitive bonus</li><li>Save-as-you-earn scheme</li><li>Buy-as-you-earn scheme</li><li>Contributory pension scheme</li><li>Life assurance</li><li>Colleague discount across a variety of Group businesses</li></ul>A bit about us As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years. With over 5 businesses, 16,000 colleagues and more than 1,200 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way!

Account Manager (Social Housing) - South East

Community Manager Please note, you will be employed by a Regus Franchise Owner. At Regus, we've built the world's largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you'll be able to work better, faster and happier too. The opportunity As a Community Manager, you'll be responsible for the smooth running of your Regus centre. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. A typical day at Regus You start the day with an informal team talk over coffee, to plan the day and make sure everyone's prepared. With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation. Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week. A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over. At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership. Later in the afternoon you host a monthly operations meeting for Community Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home. About you We're looking for someone who has the experience and aptitude to manage a smooth running operation. You'll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be: <ul> <li>A good communicator, used to dealing with customers</li> <li>Happy taking ownership of problems and finding ways to solve them</li> <li>Positive, enthusiastic and able to adapt to fast-changing situations</li> <li>Confident using MS Office and other basic IT packages</li> </ul>What we offer On top of a competitive salary package you'll enjoy: <ul> <li>A bright and inspiring work environment</li> <li>Training and development opportunities</li> </ul>

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone are looking for Relief House Managers to join the team to cover ad hoc shifts at some of our development across Bristol and the surrounding areas. Hours: Flexible hours to be agreed with Operations Manager Hourly rate: £13.77 per hour Mileage will be paid. Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression and in addition you will work in the most beautiful surroundings. About the Role of a Relief House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. A House Manager is a diverse role encompassing front of house management, facilities, event coordination and customer service. Some of the Relief House Manager duties within this role include: <ul> <li>Helping Homeowners settle into their new home.</li> <li>Providing a professional front of house service and welcome all visitors in a friendly manner.</li> <li>Being available to all Homeowners to offer help, support and advice as necessary.</li> <li>Promoting good communications between the Homeowners and their families, and our partners and suppliers who provide support and other services.</li> <li>Managing the development -, gardens and grounds - in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is provided for our Homeowners.</li> <li>Dealing with emergency situations as they arise in a professional way.</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>To be reliable and flexible to deal with out of hour's calls and emergencies on the development.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone is officially recognised as a 'Great Place to Work!' We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Relief House Manager

Accommodation Assistant Start your career at Dalata Hotel Group! We are looking for team members to join us on an exciting journey. You will receive training through our Dalata Academy to help you learn important skills. You will also meet experienced team members who can help you grow. At Dalata, we believe in promoting from within. If you work hard, you can have new opportunities in the future. Join us and be part of a friendly team! Benefits <ul> <li>Free employee meals on duty</li> <li>50% Off F&amp;B in all properties</li> <li>€/£60 employee rate on rooms for all Dalata-owned hotels</li> <li>30% off Friends &amp; Family rate</li> <li>Extra AL day for every year worked (5 days to a maximum of 5 days)</li> <li>Employee Assistance Programme.</li> <li>Cycle to Work Scheme/Transport Schemes</li> <li>SAYE (Save As You Earn Scheme)</li> <li>Pension access (Ask your HR Manager for local pension information)</li> <li>Development Opportunities through our Dalata Academy- support your career journey</li> <li>Staff Appreciation Initiatives, fun team-building activities and regular charity events</li> </ul>Your Job: <ul> <li>Ensure that all rooms and common areas are cleaned to the Dalata standard.</li> <li>Point out anything that needs fixing.</li> <li>Be ready to help in other departments.</li> </ul>What You'll Need: <ul> <li>Having experience in cleaning and housekeeping is good, but it is not needed.</li> <li>Friendly with customers</li> <li>Pay attention to details.</li> </ul>About Us Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany &amp; the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. Apply for this job

Accommodation Assistant

Location: Liverpool Salary: £28,000 per annum Contract: Permanent Hours: Full-time (37.5 hours per week) At Serco, we are proud to work on behalf of the Home Office to manage the Asylum Accommodation and Support Services Contract (AASC) in the North West. Our mission is to support vulnerable asylum seekers by providing safe, high-quality accommodation and essential services as they navigate the asylum process. We are looking for a housing officer to join our dedicated team in Liverpool. This is a static role, meaning you'll be based in a specific area, ensuring that properties are safe, well-maintained, and compliant with AASC standards. What You'll Be Doing As a housing officer, you'll play a vital role in ensuring the well-being and safety of our service users. Your responsibilities will include: <ul><li>Conducting monthly property inspections to ensure compliance with AASC standards.</li><li>Managing on-boarding and withdrawal of properties in line with local operating procedures.</li><li>Identifying and reporting property faults, ensuring they are categorised correctly for appropriate action.</li><li>Performing minor property repairs, using the tools and training provided.</li><li>Handling operational cash administration, such as topping up utility meters and processing emergency payments.</li><li>Responding to and resolving customer complaints in a professional manner.</li></ul>What We're Looking For We value people skills just as much as property experience. If you have a strong background in face-to-face roles, excel in a fast-paced environment, and can stay calm under pressure, this could be the perfect opportunity for you. While experience as a Housing Officer is preferred, we also welcome applications from candidates who have worked with vulnerable people. Strong communication skills are essential, as well as confidence in handling challenging situations such as anti-social behaviour, safeguarding concerns, and medical needs. Due to the nature of the role, successful candidates will need to undergo Counter Terrorism Check (CTC) security clearance and a Criminal Record Bureau (CRB) check (subject to Home Office approval). To be considered, you must hold a full, clean driving license. Why Serco A place you can make an impact: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. A place for you: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer Pension upto - 6% Employee Assistance Programme Chance to contribute to innovation in the public services A company passionate about diversity and inclusion Serco Benefits package A safe and supportive culture A company passionate about diversity and inclusion All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. #aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Housing Officer

Grade: £49,282 - £53,460 Reporting line: Strategy Principal - Asylum, Migration &amp; Integration 1 year fixed-term role, with intention to extend subject to funding. Application deadline is 7th September 2025 Interviews: 17th &amp; 19th September 2025 This post is being readvertised, individuals who have already submitted an application during the first round of advertisement need not apply again. The Role The postholder will play a pivotal role in commissioning, leading and learning from our programmes and policy work designed to tackle migrant homelessness and rough sleeping in Greater Manchester. Acting as programme lead on interventions like the Restricted Eligibility Support Service (RESS) and GMCA's services targeting refugee homelessness, the postholder will be committed to the continuous improvement of our offer for non-UK nationals experiencing homelessness, whilst ensuring that the insight and learning from our responses contribute towards our wider aims for Public Service Reform in Greater Manchester. This role will also be responsible for driving relevant parts of the GMCA's Migration and Inclusion Strategy, embedding the migration programme within GM's Live Well and Housing First ambitions. This will include working to identify strategic, policy and practice opportunities to improve how non-UK national residents of Greater Manchester are supported to navigate vulnerability and find stable homes that enable them to live well and thrive. For this role it is essential that you have a comprehensive understanding of homelessness and rough sleeping, as well as the specific risks and complexities that make non-UK nationals more likely to experience it. You must have an understanding of how the immigration and asylum systems affect people's lives and impact on local systems. You must be able to think strategically across a range of policy areas, manage and continuously improve commissioned programmes, and engage with a wide range of stakeholders - including communities - to develop policy and deliver system change. You will be able to inspire confidence, provide credible leadership, work in a highly politicized environment, build and maintain relationships, motivate and drive delivery of changes at pace. You must be used to finding solutions and making decisions autonomously on difficult issues, working to tight and often changing timescales. You will be highly organized, able to prioritise your own work and work well across mixed teams. We encourage applications from people with migrant backgrounds and relevant lived experience. If you think you meet the essential criteria but have questions about the job, you can get in touch with Jennie. About us: As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); Waste and Resources; Environment; Work and Skills; Research; Public Sector Reform; Police, Crime and Criminal Justice; Homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub. We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We encourage applications from all suitably qualified individuals, irrespective of people's age, disability, Trans status and Non-binary identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability. To find out more about working for us please click here: <a href="https://www.greatermanchester-ca.gov.uk/" target="_blank">https://www.greatermanchester-ca.gov.uk/</a> Our offer: In return for your hard work, we offer our employees a competitive package as part of our offer that you can find out more about here: Greater Manchester Combined Authority - Home | greater.jobs Mandatory Information: Artificial Intelligence (AI) We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success. Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process. Privacy Notice (Click here) Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome. For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>). Please note we are not a licenced sponsor. Hybrid working This role is part of GMCA's hybrid working scheme. As part of our commitment to 'Build Back Fairer' in Greater Manchester following the Covid-19 pandemic, we have evolved our management methods by trusting and empowering staff to deliver their work in the best way that suits the business and their individual needs, and supports health and wellbeing. Our hybrid working policy sets out a flexible approach, combining attendance at our [Manchester city centre office / Fire and Rescue service HQ in Swinton / other location] with remote working, typically from home; the location of work is primarily dictated by the needs of the business: 'Do what is right for you and the business on that day'. If appointed to the role you will work with your manager to agree and regularly review the best working pattern for you, your team and your work.

Migrant Homelessness Principal

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Hardwick Grange in Penworthan. Hardwick Grange consists of 51 stylish one an two bedroom retirement properties, exclusive to the over 55s and conveniently located within walking distance to Penwortham town centre. Hours: 30 hours per week Monday to Friday. We can be flexible around school hours. Salary: £21,490.34 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. With This role, you'll be working in the Mansfield Alcohol Team. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Mansfield Hours: Full time, 37.5 hours per week Salary: £27,861.26 - £32,002.35 (based on full time hours, pro rata for part time) Contract Type: Fixed Term until the 28th of February 2026 Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 19/9/2025 Closing Date 15/9/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Millar, Jade | <a href="mailto:Jade.millar@cgl.org.uk" target="_blank">Jade.millar@cgl.org.uk</a> | 07909211746 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

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