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To be successful in this role you will need to have the following skills and experiences in
- Managing a Neighbourhood patch, that provides tenancy neutral Housing and Estate management services.
- Managing different patches depending on service requirements
- Managing a Neighbourhood patch of approx. 1000 properties.
- Pro-actively managing all potential hazards and Fire Risk Assessments.
- Support and sustain tenancies to prevent homelessness through the provision of general tenancy support to residents.
- To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments including attending Court to give evidence.
- Be sympathetic in managing stressful circumstances with clients via various communication platforms, including home visit and when representing the Council in court.
- Managing a portfolio of tenancy sustainment cases e.g. Safeguarding, Domestic Abuse and Hoarding.
- Competitive salary £42,264 to £44,235.
- Local Government Pension Scheme membership.
- Generous annual leave: 29 days, rising to 33 with 5+ years' service, plus bank holidays and 3 additional days at Christmas.
- Flexible and agile working to support work-life balance.
- Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
- Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.
Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace - it's a hub for collaboration, innovation and community, designed to bring out the best in our people.
As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values - Together, Open, Willing, Excellent and Respect - we are building a positive, inclusive culture where colleagues can thrive.
At Tower Hamlets Council, you'll find exciting challenges, supportive colleagues, and the chance to shape one of London's most important and vibrant places. If you're looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.