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About us: We have an exciting opportunity for a Housing Standards Officer who can hit the ground running in our Strategic Housing Service. The post will be particularly involved with the licensing and regulation of Houses in Multiple Occupation (HMOs). With the demand for Private Rented Sector housing in the borough ever increasing, it is important that the sector is well regulated. Housing is a key strategy priority both locally and nationally About You: The successful candidate will be responsible for the delivery of legally compliant documentation for officers and the public through the preparation and service of statutory notices and licences within the HMO licensing scheme and other support roles as required. You will act as the crucial initial first point of contact to those seeking advice including legal issues regarding HMO licensing by telephone, e-mail and letter as well as receiving and processing HMO licence applications. The Ideal candidate will possess exceptional organisational skills and experience of working in an environment where a high level of accuracy is essential as well as the ability to identify issues and propose probable solutions. You'll be able to demonstrate the ability to interpret specific areas of legislation after training and have the ability to work to tight deadlines ensuring legal targets are met individually and as part of a team. The ideal candidate will possess the ability to deal diplomatically and confidentially with a range of stakeholders at varying levels of seniority both internally and externally. To apply please upload your CV together with a supporting statement that provides evidence of how you meet the essential requirements of the person specification Please include reference to your qualifications that are specified on the person specification within your CV/supporting statement Please ensure you anonymise your CV and supporting statement. **Unfortunately, we are unable to offer sponsorship for this role**

Housing Standards Officer

Job Introduction Bradford Cyrenians provides a range of supported housing for vulnerable communities, Our services are flexible and user-led, with a focus on prevention, enabling individuals to take control of their lives. We are recruiting for a Supported Housing Officer for our Supported Tenancies Offenders Project service. This is an exciting opportunity for someone who is passionate about providing the best possible support to our service users Working flexibly between the hours of 8.00am to 8:00pm Monday to Friday. Salary - £23000 pay award pending The candidate needs to be highly motivated and have the passion, enthusiasm and commitment towards making a difference to the lives of vulnerable communities. The STOP service is there to take referrals from voluntary and statutory agencies including services within the prison and criminal justice system, housing and homelessness sector, health, social care and support sector. To provide and promote practical help and support to service users in order to assist in the development of their life skills and enable them to secure and maintain independent accommodation i.e. become tenancy ready, secure tenants with landlords in line with the housing first model and/or look at alternative move-on accommodation routes. To provide transitional support to establish service users in their new tenancy before referring to our floating support team or others operating in the district. If you are interested in the post and wish to find out more you can speak to Mia Chin on 01274 925111 Please request an application pack to be either posted or emailed by contacting: Lisa Barker on 01274 905676 or <a href="mailto:Lisa.Barker@bradfordcyrenians.org.uk" target="_blank">Lisa.Barker@bradfordcyrenians.org.uk</a> Closing date for applications is 12/05/2025 Interviews 15/05/2025 Shortlisting for the position is based on a returned application form only, however if you want to send a CV in the first instance we will look at this and if you have relevant experience or transferable skills we will send you an application form to complete. Please see Bradford Cyrenians website for more information about our services <a href="http://www.bradfordcyrenians.org.uk" target="_blank">www.bradfordcyrenians.org.uk</a> A full induction and peer mentoring programme will be provided to the successful candidate

Bradford Cyrenians - Supported Housing Officer

We are seeking x3 proactive and customer-focused Tenant Liaison Officer to join our team In this role, you will be the key point of contact for customers throughout all stages of planned improvement works. You will coordinate closely with Project Coordinators, contractors, and internal teams to ensure a high-quality service is delivered. You will also liaise with Housing and Neighbourhood Management teams, Residents Associations, Board Members, and Councillors, ensuring clear communication and engagement throughout the planning and delivery of improvement schemes. This role plays a vital part in promoting schemes, monitoring their progress, and ensuring that any issues or defects are promptly addressed and resolved. We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Requirements Outline of key responsibilities for the Tenant Liaison Officer... <ul><li>Inform the customers on all aspects of planned improvement works including the timescales involved, contractor details, the disturbance that is to be expected, the preparation required by the customer, the dangers and risks that may be expected (as far as can be foreseen) and the projected final outcome.</li></ul><ul><li>Collate/gather colour choices for customers (where applicable) Also ensuring that sufficient copies of plans/designs and manufacturers literature/samples and exhibits are available. </li></ul><ul><li>Undertake home visits to assist with the consultation process. </li></ul><ul><li>Prepare display boards, publicity material etc; run an event or presentation during the consultation stages of schemes in conjunction with other staff as necessary (this may involve evening/weekend work). </li></ul><ul><li>To consult with customers in their homes and to advise them about the choices of materials available for components and finishes, to give them advice on heating costs, insulation, security, functionality etc, and to give them the opportunity to help them make their own decisions from the range of options available. </li></ul><ul><li>Work with the Project Coordinators and contractors on the programme/running order of the scheme. Ensure that the Project Coordinators/contractors receive the customers' choices and documentation in good time. </li></ul><ul><li>To consult with customers and arrange alternative respite accommodation for those who cannot remain in their homes during planned improvement works. This particularly includes making arrangements for older, vulnerable and disabled customers and may include liaising with relatives, care workers, occupational therapist and other agencies. </li></ul><ul><li>Monitor the performance of contractors and report any issues to the team by carrying out regular site visit. </li></ul><ul><li>To attend meetings with staff, contractors and customers to contribute to the effective delivery of the improvement programme and to highlight and recommend appropriate action. </li></ul><ul><li>To deal with customers enquiries over the telephone, face to face and in writing - and seek to resolve any disputes that may arise during the works. Refer problems that cannot be resolved to the team as necessary.</li></ul>We are looking for someone who has... <ul> <li>A full UK driving license and access to a vehicle </li> <li>Literacy skills sufficient to complete reports and correspond with customers and colleagues in writing via letter or e-mail.</li> <li>Numeracy skills sufficient to calculate disturbance allowances and issue the correct payment of vouchers</li> <li>The ability to keep accurate records and data, in an organised and accessible manner e.g. on the central computer system.</li> <li>Ability to use effective communication techniques to identify with others and build positive working relationships, to ensure effective service delivery.</li> <li>Verbal communication skills sufficient to liaise with staff, contractors and customers over the telephone, face to face, individually and on a group basis, with the ability to adapt own style to suit the needs of the audience.</li> <li>An understanding of equality and diversity and a commitment to following company procedure in respect of this.</li> </ul>Benefits In return, we are offering the successful candidate in the Tenant Liaison Officer role... <ul> <li>Starting salary of £28,457</li> <li>Annual pay scale increase </li> <li>27 days holiday (rising to 32 over 5 years' service) + bank holidays </li> <li>A flexible working environment, with a range of family friendly policies</li> </ul><ul> <li>You will be working 37 hours per week Monday-Friday</li> <li>Hybrid Role</li> </ul><ul> <li>Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers. </li> <li>Wide range of technical, professional, and personal development training opportunities </li> <li>Attractive pension scheme </li> <li>Health and wellbeing benefits including access to GPs </li> <li>A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice </li> <li>We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability. </li> <li>To view the full range of our award winning benefits click on the Employee Benefits Link </li> </ul>THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. INDTHG1

Tenant Liaison Officer

We are seeking x3 proactive and customer-focused Tenant Liaison Officer to join our team In this role, you will be the key point of contact for customers throughout all stages of planned improvement works. You will coordinate closely with Project Coordinators, contractors, and internal teams to ensure a high-quality service is delivered. You will also liaise with Housing and Neighbourhood Management teams, Residents Associations, Board Members, and Councillors, ensuring clear communication and engagement throughout the planning and delivery of improvement schemes. This role plays a vital part in promoting schemes, monitoring their progress, and ensuring that any issues or defects are promptly addressed and resolved. Together Housing: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Requirements Outline of key responsibilities for the Tenant Liaison Officer... <ul><li>Inform the customers on all aspects of planned improvement works including the timescales involved, contractor details, the disturbance that is to be expected, the preparation required by the customer, the dangers and risks that may be expected (as far as can be foreseen) and the projected final outcome.</li></ul><ul><li>Collate/gather colour choices for customers (where applicable) Also ensuring that sufficient copies of plans/designs and manufacturers literature/samples and exhibits are available. </li></ul><ul><li>Undertake home visits to assist with the consultation process. </li></ul><ul><li>Prepare display boards, publicity material etc; run an event or presentation during the consultation stages of schemes in conjunction with other staff as necessary (this may involve evening/weekend work). </li></ul><ul><li>To consult with customers in their homes and to advise them about the choices of materials available for components and finishes, to give them advice on heating costs, insulation, security, functionality etc, and to give them the opportunity to help them make their own decisions from the range of options available. </li></ul><ul><li>Work with the Project Coordinators and contractors on the programme/running order of the scheme. Ensure that the Project Coordinators/contractors receive the customers' choices and documentation in good time. </li></ul><ul><li>To consult with customers and arrange alternative respite accommodation for those who cannot remain in their homes during planned improvement works. This particularly includes making arrangements for older, vulnerable and disabled customers and may include liaising with relatives, care workers, occupational therapist and other agencies. </li></ul><ul><li>Monitor the performance of contractors and report any issues to the team by carrying out regular site visit. </li></ul><ul><li>To attend meetings with staff, contractors and customers to contribute to the effective delivery of the improvement programme and to highlight and recommend appropriate action. </li></ul><ul><li>To deal with customers enquiries over the telephone, face to face and in writing - and seek to resolve any disputes that may arise during the works. Refer problems that cannot be resolved to the team as necessary.</li></ul>We are looking for someone who has... <ul> <li>A full UK driving license and access to a vehicle </li> <li>Literacy skills sufficient to complete reports and correspond with customers and colleagues in writing via letter or e-mail.</li> <li>Numeracy skills sufficient to calculate disturbance allowances and issue the correct payment of vouchers</li> <li>The ability to keep accurate records and data, in an organised and accessible manner e.g. on the central computer system.</li> <li>Ability to use effective communication techniques to identify with others and build positive working relationships, to ensure effective service delivery.</li> <li>Verbal communication skills sufficient to liaise with staff, contractors and customers over the telephone, face to face, individually and on a group basis, with the ability to adapt own style to suit the needs of the audience.</li> <li>An understanding of equality and diversity and a commitment to following company procedure in respect of this.</li> </ul>Benefits In return, we are offering the successful candidate in the Tenant Liaison Officer role... <ul> <li>Starting salary of £28,457</li> <li>Annual pay scale increase </li> <li>27 days holiday (rising to 32 over 5 years' service) + bank holidays </li> <li>A flexible working environment, with a range of family friendly policies</li> </ul><ul> <li>You will be working 37 hours per week Monday-Friday</li> <li>Hybrid Role</li> </ul><ul> <li>Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers. </li> <li>Wide range of technical, professional, and personal development training opportunities </li> <li>Attractive pension scheme </li> <li>Health and wellbeing benefits including access to GPs </li> <li>A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice </li> <li>We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability. </li> <li>To view the full range of our award winning benefits click on the Employee Benefits Link </li> </ul>THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. INDTHG1

Specialist Housing (Independent Living) Team Leader A place to make things happen Location: Burnley, Hybrid with travel to schemes across the region as required. Salary: £37,006 per annum Permanent: 35 hours per week, Monday - Friday between 8am and 6pm. We believe everyone should have a safe and affordable place to call home. It's this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time. We're also proud to be at the forefront of change. We're on a journey of transformation, finding new ways to support our customers - and our people. If you're looking for a career where you can learn new skills, try new things and shape your future, there's a place for you at Accent. About the role As a Specialist Housing (Independent Living) Team Leader, you'll ensure that our Specialist Housing services are delivered efficiently, with the highest quality, and in line with customer needs. You'll deliver coaching, leadership, and accountability to ensure that colleagues and customers are safe, supported, highly satisfied with our services and performance targets are met. You will play a vital role in embedding customer-centric behaviours and promoting safe working practices. To view/download the full Specialist Housing Team Leader job description please click here. Salary The spot salary for the Specialist Housing (Independent Living) Team Leader post is £37,006 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you The ideal candidate will have CIH Level 4 Certificate in Housing or equivalent (or willingness to work towards it), proven experience in managing teams and delivering high quality housing and support services. Strong leadership skills with the ability to coach and inspire teams is key, along with in-depth knowledge of housing and specialist housing practices. You will have experience with performance management, excellent communication skills, the ability to write reports &amp; presentations, and be able to engage fully with customers and stakeholders. Specialist Housing (Independent Living) Team Leader Interviews 1st stage interview will take place on Monday 10th May. Successful candidates will be required to complete a Congruity questionnaire in advance of their 2nd stage interview. 2nd stage interviews will take place on Thursday 22nd May and will consist of a presentation and interview. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: "<a href="mailto:PeopleServices@accentgroup.org" target="_blank">PeopleServices@accentgroup.org</a>". Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. We are excited about our future and if you are too, we'd love to hear from you.

Specialist Housing (Independent Living) Team Leader

Job title: Housing Assistant Salary: B3 £25,584 - £27,269 Hours: 37 Contract: Permanent &amp; Temporary Location: Various locations As a Housing Assistant you'll thrive on providing high quality customer care and making a difference for residents and communities of Leeds, supporting Housing Leeds's ambition to be the best local authority housing provider in the UK. Housing Leeds is part of Leeds City Council, managing 54000 Council homes across Leeds. Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions . About you As a Housing Assistant, you will bring to the role: <ul> <li>Experience of working in a customer facing environment</li> <li>A strong customer focus, putting customers at the heart of everything you do</li> <li>Be able to communicate effectively and sensitively with customers and colleagues</li> <li>Be able to follow relevant procedures and use systems to record and maintain information</li> <li>Work effectively as a team to ensure that tasks are completed</li> </ul>About the role The Housing Assistant role is responsible for supporting tenancy management activity for Council Housing tenants, including managing customer contact and administering tenancy management procedures for one of our housing offices or teams. As our next Housing Assistant you'll be responsible for working as a team to ensure that a range of customer contact and administration tasks are completed on time and to a high standard. What we offer you We take pride in offering the best employee experience, with benefits including: <ul> <li>a competitive salary and annual leave entitlement plus statutory holidays</li> <li>membership of the West Yorkshire Pension Fund with generous employer contributions</li> <li>flexible and hybrid working arrangements subject to service requirements</li> <li>a clear career pathway and continuing professional development opportunities</li> <li>a range of staff benefits to help you boost your wellbeing and make your money go further</li> </ul>How to apply Apply for this job online by completing the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. If you have any queries or would like an informal chat about the role please contact Peter Wajdner by phone on 01133785638 or by email <a href="mailto:peter.wajdner@leeds.gov.uk" target="_blank">peter.wajdner@leeds.gov.uk</a>. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2024. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period. This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply. Job Description Job Purpose: To provide quality housing management services to meet the needs of customers and communities, making a positive contribution to the social and physical environment of the area. Principal Responsibilities: <ul> <li>In liaison with the manager/senior officer, to be responsible for ensuring delivery of a high quality and efficient services. </li> </ul> <ul> <li>To assist in providing a range support services for internal and external customers.</li> <li>To work as part of a team of housing advisors to provide customer focused services.</li> <li>To liaise with colleagues in order to prioritise work to meet conflicting deadlines.</li> <li>To maintain accurate records and track progress of work.</li> <li>To assist with the induction of new staff including the demonstration of duties. </li> <li>Ordering and monitoring stock supplies.</li> <li>Preparing routine correspondence and standard letters and forms.</li> <li>Managing meeting rooms and dealing with hospitality and signing-in of visitors.</li> <li>Assist with the arrangements for conferences, forums and other events.</li> <li>Act as the first point of contact for visitors and customers - both in person and on the telephone.</li> <li>Provide an excellent customer service to customers, colleagues and visitors.</li> <li>To use IT applications and databases effectively to deliver tasks. Operate relevant equipment/ICT packages e.g. word, excel, databases, spreadsheets, Internet.</li> <li>To input and retrieve data using computerised systems.</li> <li>To collate and prepare information from a variety of sources.</li> <li>Operate relevant equipment/ICT packages e.g. word, excel, databases, spreadsheets, Internet.</li> <li>Undertake general financial and administration duties.</li> <li>Attend and participate in relevant meetings as required and to take notes at meetings.</li> <li>Be aware of and comply with policies and procedures relating to safeguarding, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.</li> <li>Understand and abide by the Council's equal opportunities policy in the duties of the post and as an employee of the Council.</li> <li>Participate in training and other learning activities and performance development as required.</li> <li>To gather information from service users to assess the service required.</li> <li>Make appropriate referrals for housing support as and when required.</li> <li>Contact with tenants using various forms of communication, including visits to tenants in their own homes.</li> </ul>PERSONAL SPECIFICATION ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements. Method Of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate. Skills required <ul> <li>Ability to deal with the general public in a responsive manner.</li> <li>Ability to deal with high volumes of enquiries both at the public counter and over the telephone.</li> <li>Ability to demonstrate patience and understanding with service users.</li> <li>Ability to deal with relevant procedures and maintain standard documentation.</li> <li>Ability to advise service users on relevant procedures.</li> <li>Ability to work within a team.</li> <li>Ability to communicate effectively and sensitively both face to face in writing and by telephone.</li> <li>Ability to demonstrate customer care.</li> <li>To adhere to LCC Financial Rules and Regulations and Standing Orders.</li> <li>To handle cash accurately.</li> <li>Ability to use computerised systems.</li> <li>Ability to record and maintain information received from all sources accurately.</li> <li>To provide a welcoming environment to service users.</li> <li>To assist other members of staff with duties when required.</li> <li>A good level of numeracy and literacy skills. </li> </ul>Knowledge required <ul> <li>An awareness of customer care.</li> </ul>Experience <ul> <li>Of working in a customer facing environment.</li> <li>Of working as part of a team.</li> </ul>Behavioural &amp; Other Related Characteristics require <ul> <li>Demonstrate a commitment to Council Values.</li> <li>Positive and flexible approach to change.</li> <li>Commitment to maintaining a healthy and safe environment.</li> <li>Willing to support and promote equality and diversity.</li> <li>Commitment to providing excellent service to customers.</li> <li>Commitment to personal learning and development.</li> </ul>PERSONAL SPECIFICATION DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates. Skills required <ul> <li>Of working in an office environment.</li> </ul>Knowledge required <ul> <li>Knowledge of the role of the Council Housing Service and its responsibilities in managing homes and communities.</li> <li>Knowledge of current housing issues.</li> <li>Awareness of customer engagement.</li> <li>An understanding of equality issues.</li> </ul>

Housing Assistant

The Vacancy Are you passionate about people, communities, and making a difference? Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You'll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built in trust, transparency, and mutual respect. What you'll do: <ul> <li>Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively</li></ul><ul> <li>Provide support that recognises and responds to the needs of individuals and communities</li></ul><ul> <li>Takes ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard</li></ul><ul> <li>Taking prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns</li></ul><ul> <li>Carrying out estate inspections and monitoring communal areas to ensure safety and cleanliness standards</li></ul><ul> <li>Supports customers through the moving in and out process, ensuring empty homes are re-let promptly, sustainably, and with care.</li></ul><ul> <li>Collaborating with internal teams and external agencies to improve community wellbeing</li></ul><ul> <li>Using feedback and performance data to improve services and customer satisfaction</li></ul>What we're looking for: <ul> <li>Proven experience in housing management and/or delivering care and support services</li> <li>A confident communicator with a customer-focused mindset</li> <li>Strong track record of completing administrative tasks with high levels of accuracy and attention to detail</li></ul><ul> <li>Proficient in navigating digital and computer-based systems</li></ul><ul> <li>Skilled in problem-solving and confident in making informed decisions</li></ul><ul> <li>Committed to continuous improvement and delivering high-quality outcomes</li> <li>Holder of a valid UK driving licence</li> <li>Able to travel and work from various locations as required</li></ul>If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! Closing Date: 8th May 2025 Interviews Date: to take place on 15th &amp; 16th May 2025 We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. The Company Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. Working For Us Management Team Matthew Walker Chief Executive Find out more Michelle Collins Director of Customer Service Find out more Jason Ridley Director of Finance &amp; IT Find out more Megan Henderson Company Secretary Find out more Mark Donnachie Director of Assets &amp; Development Find out more Benefits Flexible working hours and options for home working Healthshield health benefits scheme Enhanced maternity, paternity and adoption pay 30 days holiday (plus bank holidays) Occupational pension scheme

Neighbourhood Officer

Job title: Residential Practitioner Salary: C1 £27,711 - £30,060 (pro rata) plus weekend enhancements and sleep in allowance where appropriate. Hours: Various Contract: Permanent Leeds City Council is seeking compassionate and dedicated Residential Practitioners to join our outstanding children's services. In this role, you'll have the opportunity to make a profound impact on the lives of children and young people, guiding them towards adulthood and independence. Your support will be instrumental in helping them overcome challenges and achieve their full potential. There are a range of opportunities available across the city including full-time, part-time and waking nights working. We want Leeds to be a city where all children are safe, happy and healthy, do well at school, fulfil their potential and grow up to be active citizens with voice and influence.â€ This is your chance to join us and support our Child Friendly Leeds ambition. We are proud to align our work with the council's values and ambitions , placing children and families at the heart of everything we do. If you're ready to bring your empathy, energy, and dedication to this vital role, we'd love to hear from you. About youâ€ As a Residential Practitioner you will bring to the role:â€ <ul> <li>a good standard of literacy and numeracy, with basic computer literacyâ€</li> <li>Level 3 Diploma in Residential Child Care (or equivalent), or commitment to achieving the qualification within a reasonable period (we pay the course fees)â€</li> <li>recent experience supporting children or young people with additional emotional/behavioural issues - this may be from employment, volunteering, student placements or personal lifeâ€</li> <li>excellent communication and listening skills, teamwork and emotional intelligenceâ€â€</li> <li>flexibility to work shifts including weekends, bank holidays and nightsâ€</li> </ul>About the roleâ€â€ Based in one of our children's homes, you'll be part of a supportive team at that prioritises your well-being and personal development. Your responsibilities will include: <ul> <li>Creating a safe, caring living environment.</li> <li>Building positive, trusting relationships with children and young people.</li> <li>Nurturing each child's personal development, education and wider learning.</li> </ul>This role offers immense job satisfaction as you witness the positive changes you facilitate in the lives of children and young people daily. Basic salary £27,711 rising incrementally to £30,060 (pro rata for part time) In addition, enhancements are paid for unsocial hours and sleeping in duties. Time and a half is paid for weekend working (if applicable). What we offerâ€ We take pride in offering the best employee experience, with benefits including:â€ <ul> <li>a competitive salary plus enhancements for nights and weekendsâ€â€</li> <li>generous annual leave entitlement plus bank holiday allowanceâ€</li> <li>a clear career pathway and continuing professional development opportunities, including support to study for relevant qualificationsâ€</li> <li>membership of the West Yorkshire Pension Fund with generous employer contributionsâ€</li> <li>a range of staff benefits to help you boost your wellbeing and make your money go furtherâ€</li> </ul>How to applyâ€ Please complete the online application formâ€. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. â€ If you have any queries or would like an informal chat about the role please email <a href="mailto:workinginchildrenshomes@leeds.gov.uk" target="_blank">workinginchildrenshomes@leeds.gov.uk</a> . A Disclosure and Barring Service (DBS) check against the Children's barred list will be carried out on preferred candidates. Read our recruitment of ex-offenders policy .â€ We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.â€ We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2022. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.â€ All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.â€ This role is based in the UK. Home Office guidance, states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, candidates must consider their own eligibility for sponsorship for a particular role through the Skilled Worker route before applying.â€To be eligible for sponsorship you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year or meet one of the other eligibility criteria. For more information visit Skilled Worker visa on the government website. Please ensure you are eligible before applying. Job description Job purpose The Residential Practitioner's role is to support, encourage and safeguard children and young people in their development, enabling them to make positive contributions to their families, society and local communities. You will do this by fostering positive relationships and maintaining strong bonds between children and staff based on shared daily life and routines, joint activities and established boundaries of acceptable behaviour. Special conditions This post is subject to a higher level check with the Disclosure and Barring Service. Please note that a criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence. Responsibilities <ul> <li>Undertake key worker role, implement care plans, conduct risk assessments and devise support and health plans</li> <li>Provide and maintain a safe, stimulating and secure living and learning environment supporting day-to-day physical and emotional needs</li> <li>Work with professionals and communities of origin to sustain links and understand past problems</li> <li>Nurture children's ambitions for their future and their learning, both in and out of school</li> <li>Support children and young people's emotional, mental and physical health needs to build self-esteem</li> <li>Respect privacy whilst maintaining a duty of care ensuring that living spaces are clean and safe</li> <li>Provide appropriate levels of personal care for children and young people with disabilities and complex needs, including bathing, toileting, dressing, changing and feeding as appropriate</li> <li>Ensure that all records are accurate, up to date and GDPR compliant</li> <li>Manage complex and challenging behaviour in an assertive, restorative and sensitive manner</li> <li>Work to reduce the likelihood that a child/young person becomes criminalised, encouraging restorative approaches and outcomes</li> <li>Hours of work are primarily determined by the needs of the service and are worked on a rota basis including undertaking sleep-ins, early mornings, late evenings, weekends and bank holidays</li> <li>Maintain a close working relationship with colleagues, external agencies, families and the wider public</li> <li>Be flexible and adaptable to change to assist other services as required, commensurate to grade</li> <li>Participate in appraisal, training and development activities to ensure up-to-date knowledge and skills Improve own practice through observation, evaluation, discussion and development programmes</li> <li>Work collaboratively with colleagues, knowing when to seek help and advice</li> <li>Contribute to the overall ethos, work and aims of the service by attending relevant meetings, training days and events as requested</li> <li>Be aware of and comply with Leeds City Council policies and procedures such as child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person</li> <li>Be aware of and support difference and ensure equality for all by working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council</li> <li>Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures</li> <li>The council has adopted a flexibility protocol and this role will be expected to work within these parameters</li> <li>The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post</li> </ul>Qualifications <ul> <li>To work in this role you must hold the Level 3 Diploma in Residential Child Care or equivalent. If you do not hold the diploma we will fund you to study for the qualification. You must complete the diploma within a reasonable period, normally 2 years after starting work. Failure to achieve the Level 3 Diploma will prevent you from continuing in this post.</li> <li>You must demonstrate good literacy and numeracy, through qualifications or a skills test completed at interview.</li> </ul>Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements: <ul> <li>Flexibility to travel and work across different work locations including providing support to children living within family settings as appropriate</li> <li>Availability to work on a rota basis and change work patterns as reasonably required, including undertaking sleep-ins, early mornings, late evenings, weekends and bank holidays</li> <li>Ability to build relationships and actively engage with individual and groups of children and young people</li> <li>Ability to build relationships and communicate effectively with a wide range of people</li> <li>Maintenance of accurate manual and digital records in accordance with GDPR</li> <li>Use of initiative to adapt to changing circumstances and develop solutions to issues</li> <li>Skills in managing conflict and aggression using de-escalation techniques</li> <li>Good standards of literacy and numeracy, demonstrated through qualifications or skills test</li> <li>Understanding of responsibilities in terms of health and safety, security, confidentiality and data protection</li> <li>Understanding of the needs of looked after children and the importance of advocacy for children and young people</li> <li>Basic computer literacy and of the use of Microsoft packages</li> <li>Recent experience of working with young people or vulnerable adults who may have emotional or behavioural difficulties, in either a paid or voluntary capacity</li> <li>Be physically fit enough to carry out all requirements of the role including the use of Therapeutic Crisis Intervention (TCI) to manage challenging behaviour as required</li> <li>Essential behavioural and other characteristics</li> <li>Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health and Wellbeing, Inclusive Growth and Zero Carbon.</li> <li>Able to understand and observe Leeds City Council equality and diversity policies.</li> <li>Carry out all duties having regard to an employee's responsibility under Health and Safety Policies.</li> <li>Willingness to actively participate in training and development activities.</li> <li>Flexible and adaptable to change to assist other services as required commensurate to grade.</li> <li>Participate in appraisal, training, and development activities.</li> <li>Be aware of and comply with Leeds City Council policies and procedures.</li> <li>Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality &amp; diversity policies of Leeds City Council.</li> <li>Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.</li> <li>The council has adopted a flexibility protocol and the role will be expected to work within these parameters. </li> </ul>

8 Jobs in Skipton BD23, UK