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<ul><li>JD-Person_Spec_Housing_Officer_Dec2025</li><li>Job_application_guidance__4_</li></ul>Housing Officer Permanent Full Time 37 hours per week Grade E SCP 23 - 27 - £30,768 - £34,207 (Starting salary dependent upon skills and qualifications, progression subject to satisfactory performance) Closing Date for accepting applications: 12th January 2026 Basic DBS check required We currently have an exciting opportunity for a Housing Officer to join our successful Estates Management Team to assist in delivery high quality Tenancy and Rent arrears Management. Brentwood Borough Council have a stock of Circa 2500 properties, and you would be responsible for your own patch. Our Housing Officers are generic and manage all aspects of a Tenancy from breach of Tenancy through to Anti-Social behaviour and Rent collection. We are looking for a highly motivated person who is committed to the very highest standards of customer care to join our team of Housing Officers. You will have experience of rent collection as a Social Landlord and be able to engage with customers to agree maintainable repayment agreements in respect of current rent and arrears. You will be able to demonstrate a good working knowledge of welfare reform and be able to advise Tenants on this accordingly. As an experienced officer you will be confident visiting Tenants in their homes to discuss concerns and be confident in identifying any support needs. For an informal discussion please contact Lauren Anderson/ Verity Olaiya on 01277 312500. Brentwood Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification. Salary range <ul><li>£30,768 - £34,207 per year</li></ul>

Housing Officer

The role This Role: Housing Officer known internally as a Local Housing Manager (Roaming) Location: Lambeth &amp; Various Locations Salary Banding Range: £39,841 - £41,937 - Dependent upon experience Full Time 37.5hr working week - Permanent Position This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing &amp; estate services to our rented properties across a geographical patch. This role will see you covering &amp; supporting various locations in the London Boroughs of Merton, Wandsworth, Lambeth, Southwark, Lewisham, Croydon, Sutton, Richmond, Kingston andcounties of Surrey and Hampshire. As our Roaming Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal &amp; external services to meet the diverse range of needs of our customer base by delivering services both on an individual &amp; local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed:<ul><li>Essential car user</li><li>Experience of working in a social housing setting is essential</li><li>Experience of working within a supported housing environment is desirable</li><li>Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.</li><li>At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.</li><li>At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible</li><li>Ability to collaborate, network and be a strong team player</li><li>Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential</li><li>Experience of excellent administration skills &amp; analysing customer feedback to achieve service improvements</li><li>Attention to detail and accuracy in writing, reporting and numeracy</li><li>Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing</li><li>Ability to self-manage a varied and demanding workload, prioritising and organising too</li><li>A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy &amp; passion</li><li>The ability to manage and report on projects against agreed targets</li><li>Must possess excellent office management skills, managing inboxes, keys etc</li><li>Must be willing to work flexible hours as required</li></ul>Desirable<ul><li>Housing qualification</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: <a href="https://view.pagetiger.com/bksiskh/001" target="_blank">https://view.pagetiger.com/bksiskh/001</a>

Job Description Senior Independent Living Support Worker | 9372 | Permanent Contract | 37 hours per week | £37,280 to £39,152 per annum plus on-call allowance | Grade I | West Norwich, Norfolk To apply, please download an application form &gt;&gt; Here &lt;&lt; and attach it to your online application instead of your CV. In Norfolk we have exciting and ambitious plans to enhance the way we work with young people and their families. Our Supported Accommodation service works to create and promote a positive environment for each young person in the independent living scheme. As the Senior Support Worker, you will support the management team in the running the day to day running of the homes in this hub, and you will ensure the young people in the homes receive a service that promotes their wellbeing and independent living skills. A full driving licence and access to a vehicle are required for this role. As a positive role model to the young people engaged in the independent living scheme, you will be excellent at forming effective relationships with young people and their families to ensure that their emotional and physical needs are met and opportunities for their development are maximised. You will be part of the management team and be required to take part in the out of hours on call system for which an allowance is paid. You will be joining a highly motivated and enthusiastic team who endeavour to make significant changes in young people's lives. Ideally you will have a background in supported accommodation or be experienced in working with young people. You will be required to have a professional qualification relevant to working with children, young people and families or equivalent experience and you will be expected to supervise staff. To work within this environment, you will need to be committed to making a difference in the lives of young people. You will need to be reliable, have good personal relationship and communication skills as well as high professional standards. You will also need to be able to make sound judgements under pressure and respond effectively in a crisis. We offer a host of other benefits, such as our excellent local government pension scheme and you can receive corporate savings through our Norfolk Rewards scheme. Additionally, there are a multitude of opportunities for personal and professional development via various training and education routes. The role will include occasional evenings, weekends, bank holidays and "sleep-in" as required. We currently have a permanent full-time position available in Norwich. Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. If you would like to find out more about the role, please contact Neil Marjoram, Team Manager - <a href="mailto:neil.marjoram@norfolk.gov.uk" target="_blank">neil.marjoram@norfolk.gov.uk</a> or Frank Nantongwe <a href="mailto:frank.nantongwe@norfolk.gov.uk" target="_blank">frank.nantongwe@norfolk.gov.uk</a> To apply, please download an application form &gt;&gt; Here &lt;&lt; and attach it to your online application instead of your CV. These are some benefits you can enjoy by working for Norfolk County Council: <ul><li>Competitive salary</li><li>Generous holiday entitlement </li><li>Health and Wellbeing services including fast-track physiotherapy and a free counselling service</li><li>Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependant on your job role and business need. </li><li>Financial benefits such as:<ul><li>'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out. </li><li>A Blue Light card for Fire Service and Social Care Workers</li><li>Relocation expenses (where applicable)</li><li>An advance of your expenses if you travel for work</li><li>Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.</li><li>Tax efficient ways of getting extra pension and new bikes</li><li>Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)</li><li>A payment if you refer someone you know to a hard to fill job</li></ul></li></ul>You can also find information on our Terms and Conditions here. Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email. We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position. Redeployment closing date: 17 December 2025 at 23:55 All other applicants closing date: 04 January 2025 at 23:55

Senior Independent Living Support Worker

Job Description Independent Living Support Worker Level 1 | 9254 | Permanent Contract | Part-time 18.5 hours per week | £26,403 to £28,142 per annum pro rata plus sleep in and weekend enhancement payments | Grade E | Norwich To apply, please download an application form &gt;&gt; Here &lt;&lt; and attach it to your online application instead of your CV. Our Supported Accommodation service works to create and promote a positive environment for each young person in the independent living scheme. In this role, you will support young people, helping them to develop positive and effective independent living skills. You will contribute to making plans to support them and assist with their implementation, attending statutory reviews as required. As a positive role model to the young people engaged in the independent living scheme, you will be excellent at forming effective relationships with young people and their families to ensure that their emotional and physical needs are met and opportunities for their development are maximised. With previous experience of support work, you will have the ability to communicate clearly and engage with young people. Your organisational skills will enable you to plan and prioritise your workload effectively, and your eagerness to learn will develop new skills and learning. We offer a host of other benefits, such as our excellent local government pension scheme and you can receive corporate savings through our Norfolk Rewards scheme. Additionally, there are a multitude of opportunities for personal and professional development via various training and education routes. You will be required to attain your Level 3 Children's Workforce Diploma, this is fully funded. The role will include evenings, weekends, bank holidays and "sleep-ins" as required and you will ideally hold a full UK driving licence. Before you apply, we recommend reading the fullJob Description and Person Specification to help you demonstrate you meet the criteria. If you would like to find out more about the role please call Frank Nantongwe, Assistant Team Manager - 07884-699256 To apply, please download an application form &gt;&gt; Here &lt;&lt; and attach it to your online application instead of your CV. These are some benefits you can enjoy by working for Norfolk County Council: <ul><li>Competitive salary</li><li>Generous holiday entitlement </li><li>Health and Wellbeing services including fast-track physiotherapy and a free counselling service</li><li>Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependant on your job role and business need. </li><li>Financial benefits such as:<ul><li>'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out. </li><li>A Blue Light card for Fire Service and Social Care Workers</li><li>Relocation expenses (where applicable)</li><li>An advance of your expenses if you travel for work</li><li>Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.</li><li>Tax efficient ways of getting extra pension and new bikes</li><li>Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)</li><li>A payment if you refer someone you know to a hard to fill job</li></ul></li></ul>You can also find information on our Terms and Conditions here. Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email. We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position. Redeployment closing date: 17 December 2025 at 23:55 All other applicants closing date: 04 January 2025 at 23:55

Independent Living Support Worker Level 1 (9254)

About The Role Role: Housing Officer REF 1656204 Contract Length: 3 months with possible extension Location: Hybrid/Brentwood - 2-3 days in office per week IR35: Inside Pay Rate to Intermediary: £25 per hour Spinwell is recruiting for a Housing Officer for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE HOUSING OFFICER To provide a high quality estate management service; ensuring outstanding customer service and service delivery. Engaging with customers to design services that work for them and utilising resources within the local community to make a real, quality difference to people's lives. The post covers a wide range of duties assisting with the day to day management of the Council's housing stock as it relates to efficient estate management, including rent arrears and anti-social behaviour SKILLS/EXPERIENCE HOUSING OFFICER JOB <ul> <li>To be educated to GCSE Maths and English A-C or equivalent</li> <li>Competent in the use of I.T packages, including word, excel and outlook</li> <li>Ability to work within a team. </li> <li>Knowledge of the Orchard Housing Management System. </li> <li>Qualification in Housing Management</li> <li>Substantial experience of working in a Social Housing environment </li> <li>Practical experience of income recovery and debt collection.</li> <li>Ability to relate to customers in a calm, empathetic manner that often has complex needs and circumstances</li> <li>Ability to compile and maintain accurate casework</li> <li>Valid full UK driving licence </li> <li>Willingness and flexibility to work outside normal hours as necessary.</li></ul>If you are a Housing Officer, apply now or send your CV to Spinwell! We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion. Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us

Housing Officer - Council

Position: Care Home Worker - Independent Living Shifts Available: 25 to 35 hrs per week. About ICare Group: At ICare Group, we are more than just a care provider-we are a community-focused organisation dedicated to enhancing the quality of life for those we serve. Our Care Home services provide essential support to individuals within a safe and nurturing environment. From personal care and daily living assistance to companionship and wellbeing checks, we are committed to ensuring our residents feel safe, supported, and valued. If you have a passion for making a positive impact and thrive in a dynamic environment, we would love to hear from you! Why Work with ICare Group? <ul> <li>£125 Welcome Bonus: Receive a welcome bonus upon joining (terms and conditions apply).</li> <li>Refer a Friend Scheme: Earn £125 for both you and your referral through our 'Refer a Friend' Scheme (terms and conditions apply).</li> <li>Quarterly and Annual Carer Awards: Get rewarded for your commitment to ICare with our Carer Awards.</li> <li>Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands. We will reimburse the cost of your Blue Light Card!</li> <li>Employee Assistance Programme: Access free, practical, and impartial support for you and your family.</li> <li>Uniform and Infection Control Equipment: Full uniform provided, including free infection control equipment.</li> <li>Dedicated People and Wellbeing Team: Access to a supportive team focused on your wellbeing.</li> <li>Comprehensive Training: Receive Fast-track training, paid induction, and 3 days of on-the-job shadowing. We offer ongoing development, with opportunities to advance your career.</li> <li>Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.</li> <li>Supportive Environment: Join a team that values your contributions and supports your growth. ICare Group fosters a collaborative environment where your skills and dedication are recognised, appreciated, and rewarded.</li> <li>Make a Real Difference: Your work will directly impact the lives of those in need, providing them with care and support that brightens their day.</li> <li>Weekly or Fortnightly Pay and Pension: Most of our sites enjoy the stability of weekly or fortnightly pay and contribute to our stakeholder pension plan.</li></ul>What You Will Do: <ul> <li>Provide Personal Care: Assist residents with personal care tasks, including bathing, dressing, grooming, and toileting, while maintaining their dignity and comfort.</li> <li>Support Daily Living: Help residents with daily activities such as meal preparation, medication reminders, light housekeeping, and shopping.</li> <li>Offer Companionship: Provide emotional support and companionship, helping residents feel less isolated and more connected.</li> <li>Conduct Wellbeing Checks: Make regular wellbeing checks to ensure residents are safe, comfortable, and their needs are being met.</li> <li>Ensure Compliance: Adhere to all company policies, including those related to resident privacy, health and safety, and care standards.</li> <li>Contribute to Continuous Improvement: Participate in team meetings and share ideas to enhance our service offerings and care processes.</li></ul>What We are Looking For: <ul> <li>Experience in Care: Previous experience in a care role is preferred, but a genuine passion for helping others is essential.</li> <li>Positive Attitude: A friendly, supportive demeanour with a genuine passion for assisting those in need.</li> <li>Excellent Communication Skills: Ability to communicate effectively with residents and their families, providing exceptional service.</li> <li>Collaborator: Willingness to work collaboratively in a fast-paced environment and support your colleagues.</li> <li>Flexibility: Willingness to work on a flexible schedule, including weekends, and adapt to the varying needs of our residents.</li> <li>Diligence: Ensure that all care tasks and wellbeing checks are managed with care and professionalism.</li> <li>Background Checks: Willingness to undergo necessary background checks.</li> <li>Weekend Availability: Ability to work on weekends as required.</li></ul>Ready to Make a Difference? Whether you are an experienced caregiver or new to the field, ICare Group provides training and development opportunities to enhance your skills and expand your career in the healthcare industry. If you are enthusiastic about care and making a positive impact, we would love to hear from you! Visit our careers page at careers.icaregroup.co.uk to apply. Join us at ICare Group and help us make a difference, one visit at a time! Equal Opportunities: ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic. If you require any reasonable adjustments or accommodations during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. If you do not hear back from us within 14 days, please consider your application unsuccessful on this occasion. #INDHCW

Care Home Worker - independent living

Are you a Building Surveyor with fire remediation expertise looking to make a meaningful impact? Join our Estates Services Team at the University of Oxford and help safeguard one of the world's most iconic and diverse estates. <ul> <li>Location: The Malthouse, Tidmarsh Lane, Oxford, OX1 1NQ </li> <li>Salary: Grade 8: £49,119- £58,265 per annum </li> <li>Contract: Full-time, Permanent</li> </ul>About Us Spanning the historic streets of the "city of dreaming spires", the University of Oxford has been ranked the world's leading university for ten consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you'll contribute to ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy. The Estates Services Compliance Team plays a critical role in managing the safety, integrity, and sustainability of over 300 buildings across Oxford's operational, residential, and graduate accommodation estate. Working collaboratively with colleagues in Building Services, Facilities Management, Sustainability, Space Management and more, we ensure that our built environment remains safe, resilient, and fit for the future What We Offer Working at the University of Oxford offers several exclusive benefits, such as: • 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service. • One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave. • A commitment to hybrid and flexible working to suit your lifestyle. • An excellent contributory pension scheme. • Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans. • Access to a vibrant community through our social, cultural, and sports clubs. About the Role As our Compliance Surveyor, you will play a pivotal role in ensuring the safety, resilience, and regulatory compliance of our property portfolios in the UK. Working across a diverse range of research, teaching, residential, and heritage buildings, you will lead on the delivery of fire safety, asbestos, environmental and health-and-safety-related projects that directly protect staff, students, and visitors. This is an exciting opportunity for a highly skilled professional who thrives on solving complex building challenges, working autonomously, and making decisions that influence the safety and long-term condition of an internationally important estate. About You • Chartered membership of a relevant construction-related organisation (RICS or CIOB), with extensive experience in project and contractor management • Strong knowledge of building regulations, the Building Safety Act 2022 and CDM Regulations (2015) • Demonstrable expertise in active and passive fire systems, fire safety legislation, and fire engineering principles • Experience delivering complex reactive building fabric repairs in large or modern commercial buildings • Excellent organisational skills, with the ability to manage a high-volume workload, prioritise effectively, and communicate clearly with diverse stakeholders Sponsorship and Right to Work This role meets the criteria for sponsorship under the Skilled Worker visa. The University will meet the cost of the Skilled Worker visa and NHS surcharge for applicants that require a visa. Please state in your application if you require sponsorship. Application Process To apply, please upload: • A covering letter/supporting statement • Your CV • The details of two referees The closing date for applications is 12 noon on Friday 16 January 2025. Interviews will take place in the week commencing 26 January 2026, and will be held face-to-face. Contact Person : Adedeji Akinsanya Vacancy ID : 183632 Contact Phone : Closing Date &amp; Time : 16-Jan-2026 12:00 Pay Scale : STANDARD GRADE 8 Contact Email : <a href="mailto:adedeji.akinsanya@admin.ox.ac.uk" target="_blank">adedeji.akinsanya@admin.ox.ac.uk</a> Salary (£) : 49119 - 58265

Compliance Surveyor

Location: Surrey Salary: Competitive Contact &amp; hours: Are you looking for a career that makes a real difference? A role with Achieve together might be the perfect opportunity for a long-lasting, rewarding career in the social care sector. We are looking for team members who are passionate about supporting people, helping our Operations teams deliver excellent care and support, and celebrating achievements. Job Description We are seeking a highly skilled and motivated Housing Officer to join our community hub team. The successful candidate will play a crucial role in supporting the organisation's core operations and ensuring the efficient and effective delivery of services. Key Responsibilities: • Own the day-to-day management of a multi-site housing portfolio (owned and leasehold), maintaining accurate asset, compliance and risk registers. • Plan and deliver cyclical/statutory checks and remedial actions (gas, electrical, fire, water hygiene, asbestos) and maintain auditable records. • Ensure compliance with the Housing Health and Safety Rating System (HHSRS), HMO licensing (where applicable), the Regulatory Reform (Fire Safety) Order and Fire Safety (England) Regulations in communal parts; and apply the NFCC Specialised Housing guidance and person-centered fire risk assessments in supported settings. • For higher-risk or complex buildings, support Building Safety Act/Fire Safety Act duties in liaison with the competent person/responsible person including fire door checks, plans, wayfinding and resident engagement as relevant. • Draft, issue and manage tenancy/occupation agreements; complete sign-ups, renewals, transfers and terminations in line with law and policy. • Set up and operate systems, documents and processes for tenancy management and income collection; advise operational colleagues on tenancy sustainment. • Manage breaches (including ASB, arrears, property condition), abandoned tenancies, squatters and unauthorised occupiers; prepare cases and instruct legal action where required. • Work with the referral team to design and run fair housing applications, lettings and transfer processes for supported living and general needs. • Ensure housing operations are aligned with organisational growth plans, supporting occupancy targets and long-term sustainability. Requirements: • Driving licence is essential • Experience of housing/tenancy management, including supported living environments and HMO/PRS compliance. • Working knowledge of landlord compliance (HHSRS, gas/electrical safety, fire safety in communal areas, HMOs) and rent/service charge setting. • Strong track record in supporting income management and arrears recovery, and in navigating Housing Benefit/Universal Credit for supported housing. • Experience handling breaches, legal processes, abandoned tenancies and unauthorised occupancy. • Proven ability to collaborate with RPs/landlords, local authorities and care/support providers, and to lead consultations with leaseholders/tenants. • Excellent communication (written and verbal), negotiation and influencing skills; confident with external agencies and in resident-facing discussions. • Highly organised, data-driven, able to manage competing priorities across multiple sites; sound judgement and initiative. • Numerate with strong IT skills. • Relevant H&amp;S/compliance training (e.g., fire safety awareness, HHSRS awareness) desirable Benefits: At Achieve together, we see this as more than a job, this is the start of your career journey with fantastic opportunities to develop your career and reach your full potential. Not forgetting, we also offer a wide range of benefits that include: <ul> <li>Competitive salary</li> <li>Life insurance</li> <li>Stream - a financial health app that gives you the ability to receive optional pay advances</li> <li>Opportunities for ongoing education and professional growth</li> <li>Employee welfare and wellbeing initiatives</li> <li>Access to counselling services and mental health programs</li> <li>Recognition schemes, team events and social activities</li> <li>Employee discount schemes across a range of retailers and services</li> <li>Staff incentive schemes such as Refer a Friend, Employee of the Month and Heroes Awards</li> <li>A supportive and inclusive work environment that values employee well-being</li> <li>Opportunities for team building and social engagement</li> </ul>Apply Now! Passion for positively shaping lives is just as important to us as your experience. Building on your existing knowledge we will give you all the training and support that you need. You just need an appetite for learning and a real desire to make a difference to peoples' lives. So, if you want to start, or continue your career journey in care with us, we want to hear from you! We regularly review our job adverts to ensure they reflect current hiring needs. In some cases, adverts may close earlier than the stated deadline if we receive sufficient applications or the role is filled. Conversely, some adverts may remain open beyond the original closing date until the position is successfully filled. This approach helps us attract the best talent while maintaining flexibility in our recruitment process. To ensure fair consideration and timely progression, internal applicants should submit their applications no later than the end of the first week after the role is advertised. Applications received after this point may not be guaranteed review.

<ul><li>BHP_Officer_-_JD.docx</li></ul>Please apply online via the link provided. Job Title: Benefits and Homeless Prevention Officer Language: UK Company: Job Location: Location: Region: London Country: United Kingdom Organisation: Hackney Council Anonymous Apps &gt; Climate, Homes and Economy Job Number: HCAA02726 Service: Benefits and Homeless Prevention Service DBS Required: Yes Organisation Logo: Hackney Council Salary: per Min Max In Agreement Type: Permanent Work Pattern: Full Time Contracted Hours: 36 Grade: SO2 SCP Range: £42,912 - £44,235 Benefits and Homeless Prevention Officer x 9 Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn't stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide. We know that staff are key to our success and we are seeking people with ambition, creativity and commitment to our values to help us achieve the best for the people of Hackney. Our Benefits and Homeless Prevention Service has responsibility for all areas of homelessness; from rough sleeping to housing allocations as well as the assessment of Housing Benefit, Council Tax Reduction and the Here to Help Service. This innovative approach is helping us provide a more joined up service and more focused support for those in Hackney that are at risk of homelessness. At Hackney, we go that extra mile for our people; we offer a work environment which is stimulating, fast moving and supportive, giving you the chance to use your skills and develop new ones within a high profile organisation. If you share our values and are ready to be part of Whilst the Job Description is generic, it is important that candidates have an excellent and fully rounded experience of customer services and experience of supporting residents. The DART and Lettings Team work hybrid (i.e. work in an office up to 1 or 2 days a week). However, there will be occasions where you will be required to carry out home visits, attend viewings and tenants drop in sessions The following criteria is essential for these post: - Experience in delivering excellent customer services - Excellent digital skills The following criteria is desirable for the post: - Tenancy management The post is subject to an Enhanced DBS check As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. This application process replaces a supporting statement. Closing date for applications: 22 December 2025 (22:59) Interview and assessment date: January 2026 We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: <a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a> #LI-AO1 Salary range <ul><li>£42,912 - £44,235 per year</li></ul>

Benefits and Homeless Prevention Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Scarborough £32,887 - £34,617 per year, plus £600 car allowance 37.5 hours per week We are looking for a Housing Officer to join our Hull Housing team. We are responsible for the tenancy management function in Hull, Scarborough, East Yorkshire and Lincolnshire. This role will be based at our Scarborough office and involves making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. The role includes dealing with anti-social behaviour, tenancy sign ups, void management, compliance responsibilities, and the full range of housing management. The role of Housing Officerwill include: <ul><li>Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community</li><li>Providing an effective tenancy and resident customer service which is in line with policies and procedures</li><li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting resident welfare via appropriate channels</li><li>Dealing with complaints about service delivery focusing on first contact resolution and learning from this to help to develop an excellent customer service</li><li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li><li>Delivering general advice on all aspects of tenancy to enable sustainability</li><li>Working with a range of external agencies to resolve a range of issues affecting resident welfare including; Domestic Abuse, Anti-Social Behaviour and Safeguarding</li></ul>Skills and experiences: <ul><li>NVQ3 in relevant area</li><li>Proven experience of undertaking a similar role delivering high quality tenancy services within property or tenancy management</li><li>Excellent skills in analysing and diagnosing problems and implementing solutions</li><li>Excellent customer service and customer care skills</li><li>Proven experience of good practice resident involvement activities</li><li>An understanding of Microsoft Office packages including Word, Excel and Outlook</li><li>Excellent communication skills both verbal and written</li><li>Working knowledge of relevant regulations and good practice</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li><li>£32,887 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 24 December 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Kingsmead, London based with a balance of home and office working £40,387 - £42,513 per year 37.5 hours per week - Monday to Friday, 09.00 to 17.00 We are looking to recruit a Housing Officer to join our Sanctuary Housing Services team based in Kingsmead, London. For this role you will be expected to deliver high quality housing management services that meet the identified needs of customers, the organisation and the wider community. Sanctuary Housing Services manages homes across England, providing general rented housing, housing for older people, market rent properties, shared ownership and home ownership accommodation. It also provides housing related services including lettings, debt management, compliance, tenancy management and customer services support. The job holder will ensure that they fully always understand and fulfil their responsibilities in respect of both Health &amp; Safety and Equality &amp; Diversity. The role of Housing Officer will include: <ul><li>Effective management of anti-social behaviour cases</li><li>Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li><li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li><li>Managing complaints about service delivery</li><li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li><li>Delivering general advice on all aspects of tenancy to enable sustainability</li><li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti social behaviour and safeguarding</li><li>Working closely with administrative colleagues to complete a range of tenancy management processes</li></ul>Skills and experiences: <ul><li>Proven experience of undertaking a similar role</li><li>Prior experience of delivering high quality tenancy services</li><li>Excellent skills in analysing and diagnosing problems and implementing solutions</li><li>Ability to build strong working relationships with internal and external customers</li><li>Excellent customer service and negotiating skills</li><li>An understanding of Microsoft Office packages including Word, Excel and Outlook</li><li>Excellent communication skills both verbal and written</li><li>Working knowledge of relevant regulations and good practice</li><li>Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li><li>Role salary is £37,951 with an additional policy allowance of £2,436 per annum (rising to £39,958 with an additional policy allowance of £2,564 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 17 December 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. We're looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Hull office with travel to sites across the region. As the key link between our delivery teams and residents, you'll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. You'll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities <ul> <li>Act as the primary point of contact for residents throughout the works programme.</li> <li>Arrange and attend resident consultation meetings, home visits, and pre-start appointments.</li> <li>Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes.</li> <li>Handle concerns, complaints and queries professionally, ensuring resident satisfaction.</li> <li>Maintain accurate records of resident interactions, feedback and agreed actions.</li> <li>Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made.</li> <li>Collaborate closely with site managers, operatives and client representatives to support smooth project delivery.</li> <li>Ensure all communication and documentation aligns with health &amp; safety, legal and client requirements.</li></ul>About You As a Resident Liaison Office, you will have: <ul> <li>Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction.</li> <li>Strong empathy and the ability to support vulnerable individuals with professionalism and care.</li> <li>Awareness of challenges faced by residents with dementia or other cognitive impairments.</li> <li>Excellent written and verbal communication skills with a calm, approachable manner.</li> <li>Highly organised, proactive and solution-focused.</li> <li>Confident working collaboratively with site teams and clients.</li> <li>Full UK driving licence (essential).</li></ul>What We Offer <ul> <li>A competitive salary package</li> <li>Company vehicle + fuel card (business use)</li> <li>Pension scheme and life assurance</li> <li>25 days' holiday + bank holidays</li> <li>Perkbox (discounts, perks &amp; wellbeing offers)</li> <li>1 paid volunteer day</li> <li>£2000 refer-a-friend bonus after the referee passes probation</li> <li>Opportunities for development and progression across Axis CLC</li></ul>Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You'll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

Resident Liaison Officer

Creative Support are currently looking for a caring individual to take on our Relief Housing Support Worker role in Fleetwood, Blackpool, providing the highest standards of care to individuals with mental health/complex needs. This opportunity is perfect for someone who is interested in an exciting career in mental health. We are looking for someone who is approachable and warm and able to connect with the individuals we support. Support Worker Duties: <ul> <li>Developing and sustaining warm and trusting relationships with service users,</li> <li>Carrying out general administrative duties,</li> <li>Providing emotional support to service users,</li> <li>Medication oversight,</li> <li>Supporting with daily living tasks, including budgeting and tenancy maintenance,</li> <li>Communicating and building strong relationships with service users' family, support network and involved professionals.</li> </ul>Experience of providing care and support to individuals with mental health needs is essential for this role. The benefits of joining Creative Support as a Relief/Bank staff member is the flexibility to pick shifts to suit you and work in services that are local to you. Vacancy Reference Number: 85210 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. We can only accept applications from candidates who are located in and eligible to work within the UK. Application Instructions: In order to apply, please read the job description and then complete the online application form using the links above. You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to <a href="mailto:recruitment@creativesupport.co.uk" target="_blank">recruitment@creativesupport.co.uk</a> to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. If you require any advice on completing your application form, please call us on 0161 236 0829. Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS

Relief Housing Support Worker

Housing Advisor £35,520 - £42,060 per annum based on experience Housing Advisors work on the frontline of the London Housing crisis. Your role will be to work as part of a team taking applications for those in housing need and determining what assistance the Authority is able to give. Homelessness is as a result of private sector evictions, it's the result of overcrowded families, it's the result of domestic abuse. The role can be challenging but also rewarding. The right candidate has the opportunity to positively impact the lives of hundreds of residents across Newham. This is an excellent role for a career in housing, with clear opportunities for progression. Interesting, difficult, fulfilling and never boring. About the Job Homelessness in London is a big problem with more than 6500 households approaching London Borough of Newham alone last year. Following our successful implementation of our Trainee Programme, we are giving experienced Housing Advisors who do not have a permanent role the opportunity to apply for a position within HPAS. This role is only suitable for experienced Housing Advisors as training will not be provided due to our new Trainee Programme which is at capacity. What Newham Can Offer We offer flexible working, with the possibility of working from home up to 3 days a week. Your Skills You should have experience of: <ul><li>Working within a homelessness prevention and assessment service post HRA 2017 in a busy London Borough.</li> <li>Dealing with a diverse and vulnerable clientele, either face-to-face, on the phone or through email.</li> <li>Achieving performance targets and meeting departmental objectives</li> <li>Providing quality advice and information to members of the public and of handling complaints and enquiries</li> <li>Producing high quality written communications to a corporate standard</li> </ul>To Apply (Please Read!) You must submit a supporting statement through our recruitment portal. The supporting statement must demonstrate how you meet the relevant requirements listed in the person specification section of the job description. This should be no more than 2 sides of A4. Shortlisting decisions will be based on candidates' relevant experience and on candidates' suitability for the role in line with the person specification, as described in your supporting statement. Please view JD here Closing date 1/1/26 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>. Salary range <ul><li>£35,520 - £42,060 per year</li></ul>

Housing Advisor

Supported Housing Manager Harlow District Council Permanent, Full Time £58,441 - £60,717 per annum, Grade 18 Location: Harlow Closing Date: 4th January 2026 Essex County Council are delighted to be supporting Harlow District Council with the recruitment of the role of Supported Housing Manager. Please do NOT APPLY on on the Working for Essex site OR click on the APPLY buttons. Please click on this link to make an application: Apply here Harlow Council is seeking a dynamic and experienced Supported Housing Manager to lead our Supported Housing and Day Care Services. You will be responsible for the overall management of services including Telecare emergency alarms and the Leah Manning Day Centre, ensuring compliance with statutory and contractual obligations. You'll also lead on safeguarding vulnerable adults, develop housing support policies, and represent the Council at various levels. Key Responsibilities <ul><li>Lead and manage Supported Housing, Telecare, and Day Care services.</li><li>Develop and implement policies and strategies for housing support for older people.</li><li>Act as the corporate lead officer for safeguarding vulnerable adults.</li><li>Build and maintain effective partnerships with internal and external stakeholders.</li><li>Oversee performance management and contract monitoring.</li><li>Manage capital and revenue budgets.</li><li>Ensure customer engagement and feedback systems are in place.</li><li>Represent the Council at local, county, and sub-regional levels.</li></ul>What We're Looking For <ul><li>Degree-level education in Housing or Management (or equivalent).</li><li>Proven experience managing staff and services in supported housing.</li><li>Strong knowledge of safeguarding, Telecare systems, and housing governance.</li><li>Experience in budget management, policy development, and partnership working.</li><li>Excellent communication, leadership, and project management skills.</li><li>Commitment to equality, diversity, and high-quality service delivery.</li></ul>The successful applicant will be part of a forward-thinking team making a real difference to the lives of older residents. For an informal discussion about this role, please contact Cara Stevens, Director Housing Operations (People) on 01279 446490 Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. We offer flexibility with purpose through our Dynamic Working approach. While office-based work is the norm, most full-time employees attend the workplace at least four days a week (pro rata). We also support a range of flexible arrangements to help balance work and personal life. Our excellent benefits include the Local Government pension scheme, generous annual leave, wellbeing initiatives, and development opportunities. As a Disability Confident Employer, we guarantee an interview to disabled candidates who meet the Essential Criteria on the Employee Profile.

Supported Housing Manager

Job Description Our Estates Teams are critical for delivering a great resident experience. They work hard to provide a high-quality estate service covering gardening, grounds maintenance and cleaning. We have an opportunity for an Estate Assistant to join our team in the Greater Manchester area on a permanent, full-time basis. You will provide a high-quality gardening and grounds maintenance and cleaning, ensuring compliance with agreed standards, specifications, and timescales. This will include cleaning internal communal areas and keeping external areas well maintained. You will represent Guinness on site, fostering positive working relationships working with customers, contractors, and colleagues to provide access, report any responsive repairs, fly tipping, graffiti, and safeguarding alerts. What we're looking for We are a customer-focussed organisation so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate: <ul><li>Proven Professional experience of delivering grounds maintenance across a variety of sites and garden types.</li><li>Experience and knowledge of lawn, shrub and plant care.</li><li>Proven experience of achieving high levels of customer satisfaction</li><li>Ability to carry out physical tasks within Health &amp; Safety guidelines.</li><li>Ability to work effectively within a team and without high levels of supervision.</li><li>Knowledge of Health &amp; Safety legislation, Including COSHH and PPE.</li></ul>The Guinness Partnership have an outstanding benefits package to reward hard work and commitment to our values, this includes: <ul><li>Competitive salary of £25,845 per annum. </li><li>Hours of work are Monday to Friday, 35 hours per week.</li><li>25 Days Holiday + Bank Holidays + option to buy Extra Holidays + Allowance increases with length of service.</li><li>Healthcare Cashback Plan.</li><li>Pension Contributions - up to 9% matching contributions.</li><li>3 x Life Assurance.</li><li>Cycle to Work Scheme.</li><li>Employee Assistance Programme which includes access to face-to-face counselling, a stress helpline and tax, fitness and childcare advice.</li><li>A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure and days out. </li></ul>If this sounds like the role that you are looking for, we would love to hear from you, apply today! INDTGP TJTGP REEDTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Estate Assistant

Job Title: Housing assistant Location: Hybrid - x3 days in Ealing office, x2 home working days 15 hours per week, Monday to Friday 1pm to 4pm Salary - £12,726 per annum 3 month fixed term contract DBS level - Basic Who we are A2Dominion is a residential property group with a social purpose to improve people's lives. While we take a commercial approach to housebuilding, we reinvest all our profits into supporting the communities in which we work. Key Responsibilities: <ul><li>Providing administrative support within Customer Support. Ensure that a high level of effective service is consistently provided to both our teams and customers. </li><li>Develop and maintain effective and positive working relationships with all colleagues and teams you work closely with</li><li>Allocate and prioritise tasks efficiently so they are completed within timescales</li><li>Be willing to manage small projects in your team as required by the management team</li><li>Make sure your objectives and tasks are being met and recorded against the KPI properly to help with tracking and reporting</li><li>Ensure you give excellent customer service to all internal and external customers</li><li>Complete all general administration and support tasks that are needed by Lettings, Income, Case Management, and Neighbourhood teams, and any other areas of Customer Support Team</li><li>Ensure that you update the relevant IT system(s) with every customer contact.</li><li>Ensure effective management of tasks, answering queries and resolving matters at first point of contact where possible.</li></ul>Qualifications and training Essential <ul><li>GCSE level or equivalent in Maths &amp; English (at least Grade C / Level 4) </li></ul>Knowledge and skills <ul><li>Experience of delivering an effective customer-oriented service</li><li>Able to effectively prioritise workload</li><li>Ability to communicate effectively, both verbally and in writing to customer and colleagues, and external service providers</li><li>Excellent skill level on Microsoft applications - e.g. Word, Excel, Outlook, Teams, F&amp;O, Dynamics</li></ul>A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs. Meeting the role requirements We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we'd still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at <a href="mailto:recsourcing@a2dominion.co.uk" target="_blank">recsourcing@a2dominion.co.uk</a>. Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us." Closing date for this role is Friday 19th December 2025

Housing assistant

Full Time, Fixed Term (12 months) Join us and be part of a vibrant community at Loughborough University. Here's more about the role and what we're looking for: Loughborough University's Student Accommodation Centre is looking for an enthusiastic Accommodation Officer to deliver outstanding advice and support to current and prospective students-and their parents-on all aspects of accommodation. In this role, you'll also handle reception duties when needed and play a key part in ensuring our University accommodation achieves maximum occupancy throughout the year. You'll take the lead on designated areas of responsibility while working flexibly across other tasks as required to meet business needs. The Student Accommodation Centre is an award-winning unit within the University's Estates &amp; Facilities Department, managing the allocation and administration of accommodation for students. Our work spans catering, housekeeping, and facilities, ensuring a seamless experience for everyone who stays with us. The wider Estates and Facilities Management team is a multi-disciplinary group responsible for developing, maintaining, and managing the University's two campuses in Loughborough and London. We deliver a range of services-from capital building projects and refurbishments to compliance and maintenance-while continually improving our estate and supporting sustainable management of land, buildings, and biodiverse landscapes. Key Requirements: <ul> <li>Provide advice and support on accommodation to students and parents.</li> <li>Handle reception duties when required.</li> <li>Have excellent communication and interpersonal skills</li> <li>Lead on designated responsibilities and work flexibly across tasks</li> </ul>Why should you apply? Our Benefits At Loughborough, our benefits are designed to support your life inside and outside of work, helping you to thrive and feel valued as part of our community. Examples of our benefits include: Time off - generous holiday allowance, including 14 university closure days and bank holidays, with the option to buy extra through our holiday purchase scheme Where you work - access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus, plus an exciting community at our London campus on the Queen Elizabeth Olympic Park Financial wellbeing - competitive pay, two excellent pension schemes, and everyday savings opportunities Support for you and those close to you - through our range of life event leave policies as well as access to an on-site nursery at our East Midlands campus, flexible and hybrid working options. Health and wellbeing - discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support Travel and sustainability - access to our electric vehicle and cycle-to-work schemes, as well as a variety of travel offers to support sustainable commuting Discover more about the full range of rewards and benefits at Loughborough University. With huge amount of variety in the role, there is an opportunity for you to develop and continually grow. If this role sound of interest, we'd love to hear from you. Informal enquiries should be directed to Rachel Havens, Student Accommodation Manager via email to <a href="mailto:R.Havens@lboro.ac.uk" target="_blank">R.Havens@lboro.ac.uk</a> . For more information refer to the Job Description and Person Specification. We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are any additional adjustments, you'd like to request, please contact Steven Warren. We also offer reasonable adjustments on the job. Closing Date: 8th January 2026 Interview Date: 19th January 2026

Accommodation Officer

About the job Resident Liaison Officer Role Overview: Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations &amp; regeneration contracts throughout London and the wider Southeast. Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company. Your key responsibilities are: <ul><li>Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.</li><li>Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.</li><li>Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.</li><li>Maintain Lawtech customer service processes and systems as relevant for the site and residents.</li><li>Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with Lawtech policies.</li><li>Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.</li></ul>Role Responsibilities: <ul><li>Work closely with the Project Manager and Design &amp; Quality teams.</li><li> Set up and maintain Lawtech customer service systems, site records and local documentation and communication plans.</li><li>Draft responses and communication for residents and other parties</li><li>Mail merge letters to be sent to residents for surveys and installation dates etc, as directed by the Customer Service Manager/ Assistant Customer Service Manager</li><li>Answering of phone calls and making any necessary appointments.</li><li>Liaise with individual residents and establish individual requirements.</li><li>Arrange site surveys as required to each property within the project.</li><li>Manage surveys and work appointments with residents and comply with local key-holding and security requirements.</li><li>Maintain Lawtech's record of all issues raised and resolutions and report progress as required for weekly, fortnightly, and monthly meetings.</li><li>Work with site and project management to identify and resolve issues and make recommendations for changes where appropriate.</li><li>Observe all H&amp;S rules and ensure resolution of service issues comply with all such rules.</li><li>Escalate unresolved issues to CSM, when appropriate to do so.</li><li>Basic site administration including data entry of the in house 'probe' system for the below:</li></ul>• Delivery receipts - Once a week update deliveries on probe and ensure hard copies are sent/collected for the attention of Accounts Team • Site stock takes - Every Thursday stock takes are undertaken by the Site Manager. Information needs to be updated and sent to head office by you once a week following this stock take. • Update and close out alerts - Manage alerts on probe by reviewing every three days, chasing for response from individuals who are down to provide this. • Right to Work Checks - Checking of right to work for subcontractors including taking copies of passport or checking settlement status on the government website. • Maintain ID system for operatives - following procedure already started by Site Manager <ul><li>To perform any other administrative duties as directed by CSM.</li><li>Obtain satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to improve our service</li></ul>Skills and Qualifications <ul><li>Excellent written English.</li><li>Experience with customer service, ideally resident liaison experience within construction/social housing sector.</li><li>Ability to manage resident expectations.</li><li>DBC check (standard).</li></ul><ul><li>Competent MS Excel, MS Word, Microsoft Outlook email and calendars.</li></ul><ul><li>Competent use of Project Probe and SharePoint</li></ul>

Overview A fantastic, new opportunity has arisen to become a Homelessness Recovery Co-ordinator, supporting rough sleeping individuals and those at risk of homelessness throughout their treatment journey and successfully supporting their move on into suitable housing arrangements. We are hoping this role will be for you. Change, Grow, Live services and staff provide wraparound support to rough sleepers and will work directly with emergency accommodation to support the staff with this group of people. We are looking for enthusiastic individuals and friendly faces to help support people in leading healthier lives. A fantastic, new opportunity has arisen to become a PHE Homeless Recovery Coordinator, we are now looking to recruit a fixed term staff member to join our dedicated multi-disciplinary team in Birmingham to support rough sleepers with harm reduction and to engagement in treatment and will sit within drug and alcohol treatment services. You will focus on engaging with people who have a history of rough sleeping and substance misuse. You will have some experience of engaging with individuals with multiple and/or complex needs and demonstrate a determined approach to finding solutions. Where: Birmingham Hours: Full time, 37.5 per week Salary Range: £27,861.26 - £32,002.35 dependent on experience (based on full time hours, pro rata for part time hours) Contract Type: Fixed Term Contract until 31/12/2026. *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Establishing effective communication and referral pathways those individuals who are homeless and in contact with other health and care agencies</li><li>Work closely with the local authority, Health &amp; Social care sector, partners and any provision linked to Homelessness and improve joint working, attending multi-disciplinary meetings when as and when required</li><li>Supporting service users from point of entry into the service and through their treatment/recovery journey</li><li>Providing screening, assessment, and recovery planning and onward referral</li><li>Coordinate the transfer of any accommodated out of area individual. This may include referral to and liaison with their new drug and alcohol service and pharmacy and provision of bridging prescription until an appointment and prescription is provided. Promoting carer, service user and community involvement</li><li>Providing advocacy for access to partnership services</li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination</li></ul>About you: <ul><li>You will focus on engaging with people who have a history of rough sleeping and substance misuse. You will have some experience of engaging with individuals with multiple and/or complex needs and demonstrate a determined approach to finding solutions. Some knowledge of one or more of the following is required: <ul><li>Homelessness </li><li>Mental health </li><li>Criminal Justice System </li><li>Substance misuse </li></ul></li><li>Have a strong knowledge and understanding of substance misuse issues </li><li>Experience of engaging with a wide variety of individuals with a variety of backgrounds and needs</li><li>Be an excellent communicator, both verbal and written with good IT skills</li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills</li><li>Have a good working knowledge of mental health interventions, services, and good practice</li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders</li><li>Ability to manage change successfully in a way that prioritises the needs of service users</li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days"</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme</li><li>Contributory pension scheme</li><li>Eye test vouchers</li><li>A great selection of benefits incl. discounts for shopping, gym membership, cycling equiptment, cinema, holidays, etc</li><li>A friendly and supportive team Training, career development &amp; progression opportunities</li><li>Elidgability for participation in our Refer-A-Friend scheme. </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Chardine Roberts | <a href="mailto:chardine.roberts@cgl.org.uk" target="_blank">chardine.roberts@cgl.org.uk</a> | 07469355987 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

PHE Homeless Recovery Coordinator

Financial Inclusion Specialist Application Deadline: 11 January 2026 Department: Mental Health and Wellbeing Services Employment Type: Permanent Location: East Sussex - Lewes Compensation: GBP 27,942 / year Description Location: Lewes base with travel across East Sussex. Salary: GBP 24,921 calculated pro rata (full time salary GBP 27,942) + essential car user allowance GBP 892 calculate pro rata (full time car allowance GBP 1000), per year Hours: 33 per week What you'll be doing: Are you passionate about financial inclusion and mental health? Join our team as a Financial Inclusion Specialist and help people build financial stability and confidence as they move forward in their recovery journey. Part of Southdown's wider mental health services in East Sussex, you'll provide one-to-one support to clients experiencing mental health challenges, helping them navigate the benefits system, manage their money, and access the right support at the right time. You'll be a go-to expert on welfare benefits such as PIP, ESA, Jobseeker's Allowance, and Universal Credit, and work with clients to explore budgeting, maximise income, and reduce financial stress. This is a varied, client-facing role where no two days are the same. You'll assess new clients, support people in crisis, run money management workshops, and work closely with other services. You'll also help improve the service by sharing ideas and client feedback. We welcome applications from candidates with previous experience such as Welfare Rights Adviser, Benefits Adviser, Money and Debt Adviser, Financial Inclusion Officer, Support Worker, Housing Officer, or Mental Health Practitioner. Or you may be looking for a new challenge and believe you have the transferable skills to support people facing financial and mental health challenges. If you're passionate about helping others build stability and confidence, we'd love to hear from you. Perks and benefits: <ul><li>Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover.</li><li>Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car.</li><li>Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets.</li><li>Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. </li><li>Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service.</li><li>25 days paid holiday plus bank holidays</li></ul>Knowledge, Skills and Experience What you'll need for the role: <ul><li>Experience supporting people with mental health needs, including those in crisis or facing complex challenges</li><li>Strong working knowledge of UK benefits and welfare entitlements</li><li>Experience giving budgeting advice, completing benefit calculations, and challenging decisions</li><li>Confidence managing risk and co-creating safety plans</li><li>Strong communication and partnership skills</li><li>A standard DBS check (paid for by Southdown)</li><li>A full UK driving licence and access to a vehicle</li></ul>What would be nice: <ul><li>Familiarity with the principles of co-production and personalised care</li><li>Experience facilitating financial capability workshops or training sessions</li><li>Knowledge of employment and education pathways to help clients move forward</li></ul>Training:Our award-winning in-house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply:Please click on the 'Apply Now' button and fill out our simple one-page application form. The application closing date is 11 January 2026. Interviews will be held by arrangement. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.

Financial Inclusion Specialist

About Vidsy Vidsy is a global creative platform transforming how the world's biggest brands create video advertising across paid social. With teams across NYC, LA, Toronto, and London, we partner with global advertisers like L'Oréal, Amazon and PepsiCo enabling them to produce creator and AI powered video advertising at scale. The Role We're looking for a highly organised, proactive, and people-obsessed Community Manager to join Vidsy's fast-growing Community Team. Vidsy's Community Team sits at the heart of everything we do, empowering tens of thousands of Creators around the world to deliver exceptional social-first content for brands like PepsiCo, L'Oréal Paris, Activision Blizzard and many more. From onboarding and briefing, to day-to-day support, to project delivery, we ensure Creators have the clarity, confidence and resources they need to do their best work. In this role, you'll play a central part in supporting and managing large groups of Creators across multiple simultaneous projects. You'll coordinate workflows, keep production moving smoothly, solve operational challenges with calm efficiency, and make sure every Creator feels set up for success. You'll work closely with our Commercial, Strategy and Creative teams to match great Creators with great briefs, proactively nurturing relationships, spotting opportunities, and helping deliver industry-leading content at scale. This role blends creativity, operations, and relationship-building, ideal for someone who thrives in a fast-moving environment where no two days are the same. What You'll be Doing <ul><ul><li>Creator &amp; Project Management Manage and support groups of Creators delivering social-first content across multiple concurrent briefs. Work closely with our Commercial, Strategy and Creative teams to match talent with the right briefs. Keep project flows smooth and well-organised, aligning deadlines, sharing updates, and ensuring high-quality delivery.</li><li>People &amp; Relationship Building Contribute to initiatives that strengthen community engagement and turn engaged contributors into long-term champions. Identify inactive or at-risk Creators and support reactivation efforts. Advocate for Creators across Vidsy, ensuring their needs and insights help shape our workflow and platform.</li><li>Operational Excellence Proactively support day-to-day production logistics, from arranging product shipments to processing payments and tracking deliverables. Spot gaps or inefficiencies in our systems and contribute ideas to improve tools, processes and operational workflows. Bring a calm, solutions-focused approach that helps teams move quickly and stay aligned.</li></ul></ul>Must Haves <ul><ul><li>Exceptional project and operational management skills - able to juggle multiple deadlines, teams, and workflows with clarity and confidence.</li><li>Strong autonomy and problem-solving ability - you take ownership, act fast, and unblock challenges independently.</li><li>Outstanding communication and organisation - you manage expectations clearly and keep information flowing smoothly across teams and Creators.</li><li>Deep empathy for Creators and freelancers - you understand the realities of creative work and know how to support people doing it.</li><li>A calm, steady approach under pressure - you stay composed, structured and supportive even when the pace is high.</li></ul></ul>Nice to have <ul><ul><li>Experience recognising and attracting creative talent (UGC Creators, influencers, videographers, editors).</li><li>Previous experience delivering digital marketing or creator-led campaigns (agency or in-house).</li><li>Experience with tools like Intercom, Airtable, or other workflow/CRM platforms.</li><li>A social-native mindset, passion for digital culture, social media trends and emerging creators.</li></ul></ul>Compensation &amp; Package Competitive base salary Share Options Private Healthcare Life Assurance Flexible working through our 'virtual-first' hybrid approach 25 days vacation plus Bank Holidays Annual Volunteer Day Vidsy's growing well being offering &amp; EAP Enhanced parental leave policies Your carbon footprint offset via our Ecologi partnership Who You'll Report To You'll report to Yoko Hargreaves, a Vidsy veteran who joined the team in 2021. Yoko has helped grow our global Creator Community to over 40,000 Creators and supported delivery of more than 3,000 projects. She has pioneered innovative approaches to community-led production (including running a 12-Creator shoot on a French beach!) and brings deep expertise in both operations and creator development. The Interview Process 30 minutes - Intro call with our Talent Team 60 minutes - Video interview with Yoko to discuss the role and your experience 90 minutes - Final panel interview + short task presentation, plus a conversation around our Vidsy Values(Raise the Bar, Learn Everyday, Unleash Creativity &amp; Be Brave) Hybrid 'Virtual-First' Work Setup Vidsy embraces a hybrid 'virtual-first' approach across all our hubs. We require all new team members to be based locally to their regional hub from day one, but offer the flexibility to access office space as needed, or whenever it best supports your productivity and collaboration. The balance between in-office and remote work will vary depending on your team, role, and personal preferences. Diversity at Vidsy We're committed to building a representative, inclusive, and super-friendly team because diverse experiences, perspectives, and backgrounds lead to better workplaces and better products. At Vidsy, we welcome everyone and do not discriminate based on race, colour, religion, gender, national origin, age, sexual orientation, marital status, disability, or any other protected characteristic. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Community Manager

Sales &amp; Service Coordinator - Social Housing Department: Customer Experience Employment Type: Permanent - Full Time Location: Telford Reporting To: Vinnie Jagpal Description At Reconomy Connect, we're changing the way the world thinks about waste. By bringing together several of Reconomy's market-leading brands and specialist services, we're leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change. The Head Office of the Recycling Loop, in Telford you'll join over 300 colleagues who are all working toward one shared goal: a world without waste. Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions. Our success is built on four core values: <ul><li>Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development. </li><li>Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression. </li><li>Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services. </li><li>Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact. </li></ul>Whether you're starting your career or looking to take the next step, Reconomy Connect, Telford offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference. About the role As Sales and Service Coordinator within the Social Housing Team, you will be working with customers to process incoming enquiries by phone or email, whilst delivering an excellent service. Establishing strong relationships with customers and supply chain partners to book in customer orders. Ensuring that the day to day runs smoothly through organisation and prioritisation of your workload while managing ad-hoc queries and using problem solving skills to create good outcomes today and even better outcomes in the future. As part of a small team, you will be in a fast-paced environment so you will need to enjoy working as part of a group while also being able to take responsibility for your own workload and build up relationships with your customers. You will need to be able to take ownership of customer complaints or queries ensuring they are investigated and resolved promptly. It's important that you work well under pressure, and have a good attention to detail, as you will raise quotations for products and services in accordance with the notified Key Performance Indicators and the customer's Service Level Agreements. What we need from you <ul><li>Enthusiastic and customer-focused, with a drive to deliver exemplary service. </li><li>Organised and proactive in managing workloads. </li><li>Creative problem-solver with the confidence to suggest effective solutions. </li><li>A team player who supports colleagues, whether in the same room or a different department. </li><li>Results-oriented, aiming for satisfied customers and achievement of KPIs. </li><li>Motivated for success, whether that's personal career growth or team achievements. </li><li>Competent in Microsoft Office applications. </li></ul>What we offer <ul><li>Financial perks: Pension scheme, length of service rewards, and referral bonuses </li><li>Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts </li><li>Health &amp; wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme </li><li>Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders </li><li>Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme </li><li>Community engagement: Volunteer days and collaboration with local charities </li><li>Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options </li><li>Employee voice: Regular "My Voice" surveys and follow-up check-ins to drive meaningful change </li></ul>

Sales & Service Coordinator - Social Housing

Housing Operations Manager Salary circa £50,000 per annum depending on skills and experience. Permanent and 6-month Fixed Term opportunities Bishop Stortford covering your patch across Hertfordshire and Essex. Home, a place where you belong Are you an experienced housing professional who leads and inspires? Join us to manage a diverse housing portfolio across our Central region delivering rented, leasehold and supported housing services. You'll ensure regulatory compliance, operational excellence and outstanding customer outcomes while shaping strategy and leading high-performing teams to achieve real impact. If you're ready to step into a role with real scope, this could be your switch moment. What you'll do <ul><li> Lead and support Service Managers and Housing Managers and their team performance across rented, leasehold and supported housing </li><li> Manage your own housing portfolio ensuring compliance with legal and regulatory standards and internal policies </li><li> Drive operational efficiency, including rent collection, void management, tenancy sustainment and continuous improvement across all service strands </li><li> Monitor KPIs, performance and budgets, making data-driven decisions to improve services </li><li> Build strong relationships with colleagues, customers and stakeholders to support our strategic objectives </li></ul>Why join us You'll join a team that's collaborative, experienced and genuinely supportive - our colleagues make a real difference here. You'll have the freedom to shape your role, grow your skills, influence outcomes for our customers and make a real impact. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li> Significant experience managing housing services in rented, leasehold and supported settings. You'll ideally have - or be working towards CiH Level 4 too. </li><li> Proven leadership skills and a track record of developing brilliant teams and ensuring a high-performance culture with measurable outcomes </li><li> Knowledge of housing regulations and compliance requirements </li><li> Ability to manage budgets, interpret financial data and make commercial decisions </li><li> Excellent communication, coaching, negotiation and conflict resolution skills </li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The Practical bits <ul><li> You'll manage your own diary and we're open to agree a working pattern with you. </li><li> We typically work on a hybrid basis with 2 days per week in our local services or out in our communities, with the rest from home. As you're covering a large geographical patch there will be a fair bit of travel to our services and teams. </li><li> You need an Enhanced with barring list DBS check (we pay) </li><li> You need to be able to drive and have access to your own vehicle insured for business purposes (on the job mileage? We've got you covered!) </li></ul>What's in it for you? <ul><li> 34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year </li><li> 2 paid volunteering days each year </li><li> Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more </li><li> Matching pension contribution (up to 7% and life insurance of 3x basic salary) </li><li> 800 discounts on shops, holidays, days out, tech and more </li></ul>Find out more Click APPLY NOW to see our Operations Manager Job Description , find out about us , for help to apply and our benefits . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Operations Manager

We are recruiting a Community Engagement Manager to join our Love to Ride project team and to lead on business &amp; community outreach, engagement and management of the Lancashire project. The key area for growth will be across East Lancashire. So please show if you have knowledge, contacts and an affinity to the East Lancs region. The CEM role The Community Engagement Manager role will work across the Lancashire area to promote and support our flagship year-round programme - Ride 365. This includes Cycle September, the centrepiece of our annual programme in the UK, as well as Winter Wheelers in December, Spring Campaign in March, and Bike Month in May. Each regional project is supported by a local, regional or transport authority client, with funding from central Government departments such as DfT, Public Health or other sources. The Scope of the CEM Role The purpose of this role is to support the successful delivery of our Ride 365 programme, by encouraging business, communities and individuals to take part. An aim of this role is to enable 'new-riders' or 'non-riders' to participate and for this group to be around 20% of all participants. The focus will be on working with the business to encourage new or inexperienced riders to participate. The primary roles and responsibilities of the CEM are to: <ul><li>Encourage businesses of varying types and sizes to register and participate. This will involve: contacting businesses by phone, email and in-person (with both warm and cold leads); giving presentations; meeting with relevant staff &amp; selling the concept of Love to Ride; supporting media activity; distributing marketing materials to bike shops &amp; co-promoters, on cycle paths &amp; on parked bicycles; promotion at local events etc.</li><li>Act as a central liaison for stakeholders and project partners, developing and maintaining effective working relationships and providing regular progress reports.</li><li>Contact and engage local partner organisations and encourage them to promote the Challenge externally to their local networks.</li><li>There will be a key focus on East Lancashire region. </li><li>Identify suitable 'Champions' within participating businesses, develop effective working relations with them and provide ongoing support so that they can promote Love to Ride internally and succeed at getting a high number of colleagues participating in the programme.</li><li>Provide excellent customer service to all participants and business champions.</li><li>Carry out monitoring activities to help evaluate the programme, e.g. collection of individual and group case studies.</li><li>Carry out any other duties defined by the Love to Ride Project Manager that may be necessary to further the aims of the programme.</li><li>Work alongside the client teams, to deliver a highly effective programme of activity, enabling it to become an ongoing and successful programme, promoting positive change.</li></ul>Love to Ride is the online platform that gets more people riding bikes. Both a web platform and App - people can log trips, set goals, post photos and stories, receive localised and tailored information, win prizes, and take part in our rolling calendar of engaging challenges throughout the year known as Ride 365. By taking part we support individuals, communities and businesses, to cycle more often, more confidently and long-term for transportation. With 15 years of experience in delivering successful cycling behaviour change projects right around the world, we have a solid reputation as a specialist social business creating positive change. As well as encouraging existing riders to ride more often and commute by bike, we also support people returning to or completely new to cycling. We help individuals overcome real and perceived barriers and advocate for local cycling organisations and partners in project areas. We then monitor, measure and report on the outcomes. Check out this animation to learn more about how we achieve actual behaviour change. We believe... We believe that life is much better when we feel happy, healthy, energised and connected to the people and places around us. We believe riding a bike has so many benefits to us individually, to our communities and our world. We know how great it feels to ride and we want more people to experience this feeling too. Our Mission Is to create, maintain and deliver the very best online platform and behaviour change programmes in the world, that are proven to get more people riding bikes more often. The rest will follow. Reporting and working locations As CEM you will report to the Head of Projects at Love to Ride. This role will be home based. Our head office is based at Paintworks, a short hop from the centre of Bristol. Requirements Person Specification As the CEM, you will be a friendly people-person who is excellent at building relationships and capable of representing Love to Ride in a professional manner. An enthusiastic, quality-driven self-starter, you will also have a can-do attitude and a structured approach to your work. The ideal candidate will have the following skills and experience: <ul><li>Excellent interpersonal and communication skills</li><li>Strong organisational skills, with a target-orientated approach</li><li>Dedicated 'make it happen' attitude</li><li>Effective at developing and maintaining relationships at all levels</li><li>Confident to work independently</li><li>A high degree of IT literacy and demonstrated use of online applications and tools</li><li>Ability to communicate and collaborate effectively with people in a wide range of business settings, from large public services and corporates to SMEs and local businesses and communities and other local groups and stakeholders</li></ul>Desirable (non-essential) skills: <ul><li>Knowledge of CRM systems ideally Hubspot</li><li>Building a database of contacts </li><li>Reporting capabilities </li><li>History of meeting targets in previous roles </li></ul>Benefits <ul><li>Payment: £125 per day</li><li>Location: Remote working BUT looking for someone based in Lancashire.</li><li>Hours: 3 days a week (flexible hours)</li><li>Contract: 12 months (possible to extend) </li><li>Travel: The role may require fairly extensive travel around Lancashire. There is a budget to facilitate this and where possible we encourage sustainable and active travel. </li><li>Closing date: 05/01/26</li></ul>In Summary If you think you would be a great match for this Community Engagement Manager role, live locally or within the target region and have what it takes to help us deliver a successful and highly engaging local programme, we look forward to hearing from you soon. Everyone who meets the core criteria for this role is welcome to apply. Love to Ride is an equal opportunity employer and we believe there is strength in diversity.

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