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Homelessness Support Coordinator Application Deadline: 1 May 2025 Department: Resettlement - Penzance Employment Type: Permanent - Full Time Location: Penzance Reporting To: Mark Taylor Compensation: GBP 29,352 / year Description As a Homelessness Support Coordinator, you will work with individuals who have been rough sleeping or who are at risk of rough sleeping in Cornwall. You will carry out intensive assessments to identify clients' support and housing needs, advocate for them and help them to access the services they need. As part of the Non-Residential team primarily based at the Breadline Resource Centre, Penzance, you will also be expected to provide cover at Truro Resource Centre when required. Your duties will include the organisation of groups and meetings within the projects, supporting colleagues with assessments and the reconnection of clients to their hometowns, and facilitating the "drop in" sessions provided by the organisation. Whilst you will normally work within the services' opening hours, there will be a requirement for occasional evening and weekend work as directed by the Non-Residential Service Manager. This will include providing support to St Petrocs' emergency "Winter Service" during the colder months. Interviews are expected to take place on Wednesday 7th and Thursday 8th April. Many of our staff work flexibly, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking. What you'll be doing. <ol><li>Work with clients to provide an intensive assessment of their social, welfare and housing needs.</li><li>Prepare a comprehensive risk management and support plan with the client to address their needs.</li><li>Locate and provide housing, social and welfare solutions in accordance with the needs assessment.</li><li>Liaise with partner and specialist agencies to enable rough sleepers to access their services (e.g. housing, drug and alcohol, health, welfare rights and legal services).</li><li>Establish a profile of the needs of service users and maintain digital records. This will include keeping accurate file and case notes.</li><li>Negotiate access for clients to any appropriate forms of accommodation and ensure that appropriate support is available.</li><li>Advocate for people sleeping rough in accessing services, including 'reconciliation' work with other agencies.</li><li>Liaise regularly and work closely with partner, voluntary and statutory agencies. This will include housing providers, DAAT, Police, Probation, Job Centre+ and the Benefits Agency and other linked in Support Workers.</li><li>Liaise with "Health for Homeless", primary and secondary health care services including mental health services to ensure that service users receive timely and appropriate services to meet their needs.</li><li>Ensure the needs and requirements of the funding and partner agencies are met.</li><li>Provide a telephone advice service during working hours.</li><li>Assist with building upkeep and maintenance, e.g. undertaking and recording necessary health and safety checks, general cleaning and tidying. </li><li>Support volunteers with receiving and sorting donations of bedding, clothing, and other items.</li><li>Ensure clients are fed by preparing donated food items or making sandwiches.</li><li>Work in other areas of the service as required.</li><li>Attend events as a positive ambassador for St Petrocs, promoting and raising awareness of its services and inspiring existing and potential supporters.</li><li>Carry out any other duties as reasonably requested.</li></ol> Who we're looking for. You'll share our core values: Honesty, Integrity, Equality &amp; DignityYou should have previous experience of working with vulnerable adults, along with a knowledge and appreciation of the many complex issues surrounding homelessness. Importantly, we're looking for someone who passionately believes in our mission of ending homelessness. Homelessness is not an inevitability. It can be solved, and it can be prevented. In addition to the criteria outlined below, this post is subject to successful completion of an Enhanced disclosure from the Disclosure and Barring Service. Due to the nature of our work, you must also have a valid driving licence and access to a vehicle. Essential Criteria <ul><li>Commitment to our services and the people we serve</li><li>Able to follow processes and maintain high standards</li><li>Comfortable working independently</li><li>Ability to work well under pressure and adapt to changing priorities</li><li>Able to manage conflict and challenging behaviour</li><li>Able to relate to and motivate disadvantaged individuals</li><li>Energetic, creative and driven, with a proactive and positive approach</li></ul>What it's like working with us. We know that our staff are at their best when they feel supported, happy, and healthy - at work and at home. To that end, we're pleased to offer the following employee benefits: Family <ul><li>33 days annual leave a year, including bank holidays</li><li>Enhanced maternity, partner, shared parental, and adoption pay</li><li>Paid time off for neonatal care</li><li>Paid time off for IVF treatment</li></ul>Financial <ul><li>Competitive pension scheme</li><li>Long-service awards</li><li>Non-contributory life insurance (up to 3 x basic salary)</li><li>Paid professional subscriptions (where relevant to role) </li></ul>Wellbeing <ul><li>Enhanced sick pay scheme</li><li>Employee assistance programme (EAP) including access to counselling services</li><li>Free eye tests and free vaccinations</li></ul>

Homelessness Support Coordinator

Adferiad Recovery delivers a flexible and coordinated response to the exceptional circumstances faced by people with co-occurring mental health and substance use conditions and related issues. Vulnerable people facing complex life challenges need consistent and seamless support to ensure they remain engaged with vital health and wellbeing services - and to prevent them becoming disenfranchised and isolated. Adferiad Recovery harnesses the talents and experience of long-established and leading Welsh charities CAIS, Hafal and WCADA. Our combined expertise in the fields of substance use, mental health, housing, criminal justice, and employment support enables Adferiad Recovery to meet the needs of our most vulnerable with a single, unified, and comprehensive approach. Cyfle Cymru is a Peer Mentoring project which helps people develop confidence to make positive life changes, and provides support to access training, education, volunteering and employment. Our peer mentors draw on their own lived experience to support people affected by substance misuse and/or mental health conditions. Cyfle Cymru will support people aged 16 to 24 (Not in education, employment or training) and those 25+ that are economically inactive or long term unemployed. Community Engagement Officer Candidate Pack How to Complete an Application Form If you think you might have these skills, but are not 100% sure, please do still apply and let us decide. We know that certain groups rule themselves out of interesting opportunities assuming that others will be more successful, but please don't be that person. We want to hear from the widest cross section of the community. If you have difficulty accessing this information or would like it in a different format, please contact our recruitment team at [email protected] or 01792 816600 Mae Adferiad Recovery yn darparu ymateb hyblyg a chydgysylltiedig i'r amgylchiadau eithriadol a wynebir gan bobl â chyflyrau iechyd meddwl a defnyddio sylweddau sy'n cyd-ddigwydd a materion cysylltiedig. Mae angen cymorth cyson a di-dor ar bobl agored i niwed sy'n wynebu heriau bywyd cymhleth i sicrhau eu bod yn parhau i ymgysylltu â gwasanaethau iechyd a llesiant hanfodol - ac i'w hatal rhag mynd yn ddifreinio ac yn ynysig. Mae Adferiad Recovery yn harneisio doniau a phrofiad yr elusennau Cymreig sydd wedi hen ennill eu plwyf, CAIS, Hafal a WCADA. Mae ein harbenigedd cyfun ym meysydd defnyddio sylweddau, iechyd meddwl, tai, cyfiawnder troseddol, a chymorth cyflogaeth yn galluogi Adferiad Recovery i ddiwallu anghenion ein rhai mwyaf agored i niwed gydag un dull gweithredu unedig a chynhwysfawr. Mae Cyfle Cymru yn brosiect Mentora Cymheiriaid sy'n helpu pobl i ddatblygu hyder i wneud newidiadau bywyd cadarnhaol, ac yn darparu cefnogaeth i gael mynediad at hyfforddiant, addysg, gwirfoddoli a chyflogaeth. Mae ein mentoriaid cymheiriaid yn defnyddio eu profiad bywyd eu hunain i gefnogi pobl yr effeithir arnynt gan gamddefnyddio sylweddau a/neu gyflyrau iechyd meddwl. Bydd Cyfle Cymru yn cefnogi pobl rhwng 16 a 24 oed (Ddim mewn addysg, cyflogaeth na hyfforddiant) a'r rhai 25+ sy'n economaidd anweithgar neu'n ddi-waith am gyfnod hir. Os credwch fod gennych y sgiliau hyn, ond nad ydych 100% yn siŵr, gwnewch gais o hyd a gadewch i ni benderfynu. Gwyddom fod rhai grwpiau yn diystyru eu hunain o gyfleoedd diddorol gan gymryd y bydd eraill yn fwy llwyddiannus, ond peidiwch â bod y person hwnnw. Rydym am glywed gan y trawstoriad ehangaf o'r gymuned. Os ydych chi'n cael trafferth cael mynediad i'r wybodaeth hon neu os hoffech chi ei chael mewn fformat gwahanol, cysylltwch â'n tîm recriwtio yn [email protected] neu 01792 816600

Community Engagement Officer

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Please note this vacancy is only available to Birmingham City Council employees. Permanent 36.5 hour per week Grade 4 - £33,366 - £40,476 - Consultation grade - subject to formal evaluation under the Pay Equity Review We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. This is an exciting opportunity to join our Housing Management team, supporting our council tenants and overseeing the management of our 59,000 council properties. City Housing is embarking on a transformation journey to improve the services provided to residents, the Housing Officer role is key to developing that relationship with our residents to ensure they feel safe and supported within their homes. As a front facing customer role, you will be the main contact for our tenants and will deal with a wide range of issues to enable residents to sustain their tenancies. You will be responsible for conducting tenancy visits, dealing with anti social behaviour, resident engagement and addressing ongoing tenancy issues. This role is very much about working with our residents, the community, and partners within your designated locality to deliver an excellent Housing Management service. You will be expected to work face to face with customers and provide a visible presence within your area. If you are someone who places the customer at the heart of what you do we would love to hear from you. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.: . For any informal enquires please contact: Rachael Goodman - <a href="mailto:Rachael.Goodman@birrmingham.gov.uk" target="_blank">Rachael.Goodman@birrmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification 2388 Housing Officer JDPS.doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer Lateral Move

About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values </li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents. </li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals </li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented </li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting </li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience. </li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments. </li><li>Prepares and forecasts annual budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports. </li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders. </li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests. </li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies </li><li>Develops capability of team members in order to meet key performance goals and future succession requirements. </li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. </li><li>Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. </li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment. </li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. </li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales. </li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul>Key Relationships <ul><li>Regional Operations Managers, Investors &amp; Portfolio Management Team. </li><li>Corporate Support Teams including HR, Finance, Systems, Sales &amp; Marketing, Health &amp; Safety &amp; Capital Projects. </li></ul>About You Knowledge &amp; Qualifications <ul><li>Good level of general education </li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. </li><li>Proficiency in using property management software. Training will however, be provided. </li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH. </li></ul>Experience &amp; Skills Essential <ul><li>Experience of successfully driving leasing performance and managing operations within the property sector or similar environment. </li><li>Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment. </li><li>Detailed knowledge of Landlord/Tenant Legislation. </li><li>A strong team player but capable of working autonomously and taking ownership. </li><li>Excellent organization skills with the ability to multi task and prioritize </li><li>Excellent verbal and written communication skills </li><li>Numerical skills necessary to complete the above activities. </li><li>Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists. </li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. </li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. </li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>

Community Manager

Annual salary: up to £27,077.51 Resident Liaison Officer Thanet £27,077.51 per annum, plus company van and fuel card Full time - Permanent - 42.5hrs per week Monday - Friday 8am till 5pm We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provides tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations. About the role <ul><li>We are looking for an experienced Resident Liaison Officer to join our team in Thanet. Working with the local Council delivering a variety of planned and responsive repairs works, our team produce work to the highest standards and deliver outstanding customer service. Working directly in the operational structure and supporting the Customer Success Manager as required the RLO will:</li><li>Act as an ambassador for Mears and the Council and support customer engagement activities across all work streams; planned and responsive works.</li><li>Work with the Council to support their resident engagement programme, attending resident meetings/consultation activities as necessary (might occasionally involve evenings).</li><li>Work with the operations manager to ensure that appropriate consultation and communication with residents is undertaken, in their homes or during specific events, throughout a planned works programme and feedback is obtained on works completion.</li><li>Support Customer Service Centre and Council with resolution of complaints and queries.</li><li>Provide a single point of contact for customer and client throughout the complaint process, investigating issues and providing full responses or information within target times, and ensuring that lessons learned are acted upon throughout the branch.</li><li>Ensure all related policy, process and procedures are fully adhered to, and maintain accurate and relevant complaint, customer satisfaction and feedback records, providing reports for the Council as required.</li><li>Review, coordinate and monitor all customer related tasks and communication materials as appropriate.</li><li>Ensure customers opinions are acknowledged and fed back into operational teams - keeping a "lessons learned" log and celebrating positive feedback.</li><li>Act as a champion for social value, supporting the branch in specific activities and recording and promoting achievements.</li><li>Support delivery of customer training, including standards, safeguarding, to operational teams and subcontractors.</li><li>Provide administrative support across the office team and work closely to support other colleagues as required.</li></ul>Role Criteria <ul><li>Experience in a relevant customer service role.</li><li>Excellent communication skills.</li><li>Proactive team worker.</li><li>Good negotiation skills.</li><li>Flexible approach.</li><li>Experience with administration and attention to detail.</li><li>IT Literate.</li><li>UK Full Driving licence.</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Benefits we can offer you: <ul><li>25 days annual leave plus bank holidays.</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.</li><li>Family friendly policies.</li><li>Van and Fuel card -van can be used for the commute to work.</li></ul>Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Resident Liaison Officer

The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with close to 4,000 employees working from over 20 offices. Sureserve Compliance Northwest, part of Sureserve Group are a market leading heating and hot water specialist with over 40 years of successful delivery and a growing client base. Overview of Role Sureserve Compliance is excited to announce the opportunity for a dedicated and skilled Resident Liaison Officer to join our dynamic team. This role will play a significant part in maintaining strong relationships with our clients and their residents, in the effort to ensure 100% across gas servicing. If you have impeccable attention to detail, excellent communication abilities, and a passion for customer service, we want to hear from you. You will be required to cover a geographical area, working with management, administrators and the client to ensure 100% compliance for annual gas services. This will include using a variety of methods, including phone calls and home visits, to contact customers to arrange service appointments for hard to access properties. Great interpersonal and customer service skills are required. You will work closely with the client and report back on a regular basis. Some work outside of normal hours may be required as is a full UK driving license. This role is ideal for candidates that have strong administration and scheduling admin skills as well as confident facing the public and visiting tenants homes delivering top customer service. Key Responsibilities <ul> <li>Schedule annual services in conjunction with the Client specific procedure.</li> <li>Where possible ensure that annual servicing referrals are kept to a minimum by means of, telephone communications, home visits &amp; resident liaison, this may involve work outside of normal working hours.</li> <li>On a daily basis ensure escalation and completion of annual service visits are progressed as per the client specified processes.</li> <li>Contact residents when required to reschedule appointments.</li> <li>Produce reports from the Contract Management software to be used to ensure that properties meet the Servicing Procedure requirements. Produce accurate and timely reports to Clients and Management as and when required.</li> <li>Deal with resident complaints following the Company complaints procedure, providing management and the Client with written reports on remedial action required.</li> <li>Initiate and manage the Complaint / Incident Procedure in accordance with Company Policy. Arrange appointments with residents regarding complaints; ensure internal Management staff are kept up to date at all times.</li> <li>Liaise with residents for the rectification of any outstanding work or repair work, ensuring prompt rectification.</li> <li>Attend client meetings including Resident's Meetings, Roadshows and Contract Review meetings.</li> <li>To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.</li> <li>To undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.</li> <li>Assist in establishing, collating and monitoring resident satisfaction level data.</li> <li>Ensure compliance with all company standards, policies and procedures.</li> </ul>Required Attributes <ul> <li>Exceptional attention to detail and administrative skills.</li> <li>Strong multitasking abilities to handle tasks concurrently.</li> <li>Resilient and capable of working under pressure with a solution-oriented mindset.</li> <li>Excellent organizational abilities to prioritize and manage workload efficiently.</li> <li>Proficient with IT systems, including MS Office Suite.</li> <li>Friendly and professional attitude in all interactions with team members and residents.</li> <li>Experience in customer service oriented roles.</li> <li>Effective communication skills, both written and verbal.</li> <li>Ability to maintain a high level of professionalism and confidentiality.</li> <li>A flexible and adaptable work ethic, ready to collaborate in a team setting.</li> </ul>What We Offer <ul> <li>Company van for business use</li> <li>Employee wellbeing programme, occupational health support, telephone support- counselling for staff</li> <li>Service level awarded annual leave</li> <li>Technical training and certifications relevant to the role.</li> <li>Enhanced Maternity &amp; Paternity Packages (subject to eligibility)</li> <li>Cycle to Work Scheme (after probation)</li> <li>Gender &amp; Equality Working Group</li> <li>Employee Voice Programme</li> <li>Sureserve Legends- celebrating the fantastic ways in which our employees live our values.</li> </ul>We are committed to developing talent at all levels,ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential. Apply Today If you have the skills and experience we're looking for, we'd love to hear from you! Sureserve is committed to fostering an inclusive and welcoming workplace for all. We value diversity and are an equal opportunity employer, providing consideration without regard to race, colour, religion, gender identity, sexual orientation, national origin, disability, age, or veteran status. We offer reasonable adjustments in the recruitment process to candidates who require them. Please reach out to <a href="mailto:scnw-hr@sureserve.co.uk" target="_blank">scnw-hr@sureserve.co.uk</a> if needed. Applicants will be required to undergo right to work and DBS checks as part of our employment procedures. Business Sureserve Compliance Northwest Role Resident Liaison Officer Locations SCNW - Sheffield Yearly salary £26,208 Employment type Full-time

The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with close to 4,000 employees working from over 20 offices. Sureserve Compliance Northwest, part of Sureserve Group are a market leading heating and hot water specialist with over 40 years of successful delivery and a growing client base. Overview of Role Please note this role is based in our Office in Coventry but will require the successful candidate to travel to properties for resident visits in the Birmingham, Worcester and Hereford areas, therefore successful candidate must also have a valid UK driving licence. Sureserve Compliance is excited to announce the opportunity for a dedicated and skilled Resident Liaison Officer to join our dynamic team. This role will play a significant part in maintaining strong relationships with our clients and their residents, in the effort to ensure 100% across gas servicing. If you have impeccable attention to detail, excellent communication abilities, and a passion for customer service, we want to hear from you. You will be required to cover a geographical area, working with management, administrators and the client to ensure 100% compliance for annual gas services. This will include using a variety of methods, including phone calls and home visits, to contact customers to arrange service appointments for hard to access properties. Great interpersonal and customer service skills are required. You will work closely with the client and report back on a regular basis. Some work outside of normal hours may be required as is a full UK driving license. Key Responsibilities <ul> <li>Schedule annual services in conjunction with the Client specific procedure.</li> <li>Where possible ensure that annual servicing referrals are kept to a minimum by means of, telephone communications, home visits &amp; resident liaison, this may involve work outside of normal working hours.</li> <li>On a daily basis ensure escalation and completion of annual service visits are progressed as per the client specified processes.</li> <li>Contact residents when required to reschedule appointments.</li> <li>Produce reports from the Contract Management software to be used to ensure that properties meet the Servicing Procedure requirements. Produce accurate and timely reports to Clients and Management as and when required.</li> <li>Deal with resident complaints following the Company complaints procedure, providing management and the Client with written reports on remedial action required.</li> <li>Initiate and manage the Complaint / Incident Procedure in accordance with Company Policy. Arrange appointments with residents regarding complaints; ensure internal Management staff are kept up to date at all times.</li> <li>Liaise with residents for the rectification of any outstanding work or repair work, ensuring prompt rectification.</li> <li>Attend client meetings including Resident's Meetings, Roadshows and Contract Review meetings.</li> <li>To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.</li> <li>To undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.</li> <li>Assist in establishing, collating and monitoring resident satisfaction level data.</li> <li>Ensure compliance with all company standards, policies and procedures.</li> </ul>Required Attributes <ul> <li>Exceptional attention to detail and administrative skills.</li> <li>Strong multitasking abilities to handle tasks concurrently.</li> <li>Resilient and capable of working under pressure with a solution-oriented mindset.</li> <li>Excellent organizational abilities to prioritize and manage workload efficiently.</li> <li>Proficient with IT systems, including MS Office Suite.</li> <li>Friendly and professional attitude in all interactions with team members and residents.</li> <li>Experience in customer service oriented roles.</li> <li>Effective communication skills, both written and verbal.</li> <li>Ability to maintain a high level of professionalism and confidentiality.</li> <li>A flexible and adaptable work ethic, ready to collaborate in a team setting.</li> </ul>What We Offer <ul> <li>Company van for business use</li> <li>Employee wellbeing programme, occupational health support, telephone support- counselling for staff</li> <li>Service level awarded annual leave</li> <li>Technical training and certifications relevant to the role.</li> <li>Enhanced Maternity &amp; Paternity Packages (subject to eligibility)</li> <li>Cycle to Work Scheme (after probation)</li> <li>Gender &amp; Equality Working Group</li> <li>Employee Voice Programme</li> <li>Sureserve Legends- celebrating the fantastic ways in which our employees live our values.</li> </ul>We are committed to developing talent at all levels,ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential. Apply Today If you have the skills and experience we're looking for, we'd love to hear from you! Sureserve is committed to fostering an inclusive and welcoming workplace for all. We value diversity and are an equal opportunity employer, providing consideration without regard to race, colour, religion, gender identity, sexual orientation, national origin, disability, age, or veteran status. We offer reasonable adjustments in the recruitment process to candidates who require them. Please reach out to <a href="mailto:scnw-hr@sureserve.co.uk" target="_blank">scnw-hr@sureserve.co.uk</a> if needed. Applicants will be required to undergo right to work and DBS checks as part of our employment procedures. Business Sureserve Compliance Northwest Role Resident Liaison Officer Locations SCNW - Coventry Yearly salary £26,208 Employment type Full-time

We are looking to recruit experienced Housing Support Workers to join our bank pool working across our Rotherham services. You will have experience of working with individuals with a complexity of needs, supporting individuals to live more independently and increasing their opportunities of move on to more appropriate, longer-term accommodation. Our hours of work range from Mon - Fri 9-5 to Mon - Sat 9-9pm. Duties and responsibilities Support <ul><li>Identify and deliver person centered support, identifying aspirations and need </li></ul><ul><li>Case work a small caseload of individuals focusing on successful, independent move on. </li></ul><ul><li>Develop professional relationships with a range of external agencies to collaboratively deliver support. </li></ul><ul><li>Actively engage with clients on a 1:1 basis, promote activities and meaningful use of time. </li></ul><ul><li>Support and motivate clients, encouraging them to achieve personal goals. </li></ul>Housing Management <ul><li>Work collaboratively with RMBC housing teams to aid positive move on </li></ul><ul><li>Support clients to maintain and sustain their accommodation whilst working towards more independent accommodation. </li></ul><ul><li>Support clients to complete and understand their occupancy and related documentation including move on applications, tenancy agreements, property inventory, applications for housing benefit. </li></ul><ul><li>Support clients to maximise their income, ensuring that housing and other welfare benefit claims are submitted and maintain </li></ul><ul><li>Clean and prepare rooms ready for relet </li></ul><ul><li>Manage accommodation adhering to Health and Safety regulations </li></ul>Qualifications and Experience <ul><li>Experience of providing support to vulnerable people in a housing environment. </li></ul><ul><li>Experience of working with individuals who have multiple and complex needs. </li></ul><ul><li>The ability to develop positive and proactive working relationships with hard to engage clients. </li></ul><ul><li>Experience of delivering Trauma Informed support. </li></ul><ul><li>Knowledge of the Housing benefits and welfare benefit system. </li></ul><ul><li>Experience of Safety Planning / Risk Assessment and Support Planning. </li></ul><ul><li>Basic IT skills and effective case work. </li></ul><ul><li>Ability to work both independently and as part of a team. </li></ul>Essential Requirements <ul><li>Enhanced DBS </li></ul><ul><li>The right to work in the UK </li></ul>Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Diversity &amp; Inclusion Ambassadors who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. Get in touch If you have any questions about the role, please get in touch with <a href="mailto:Lisa.cox@targethousing.org.uk" target="_blank">Lisa.cox@targethousing.org.uk</a> We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies early if sufficient applications are received.We recommend submitting your application as soon as possible!

Housing Support Worker

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Building Safety Manager London (Office and Site Based) £62,919 - £66,231 per year plus Company car or car allowance 35 hours per week We have an opportunity for a Building Safety Manager to join our team, based in London. The main purpose of this role is to manage the Building Safety function across allocated high risk properties within the Sanctuary property portfolio, ensuring full and auditable compliance. The role is primarily focused on buildings in scope of the Building Safety Act. This includes social housing and student flats in Zone 1-2 of London and surrounding areas. The role of Building Safety Manager will include: <ul> <li>Lead on the production, updating and submitting of the safety case report. This will include understanding how the building is constructed, to ensure that they are suitably designed and maintained to ensure resident safety</li> <li>Identify, monitor and assess building safety risks in the building, including by working with internal fire and compliance teams</li> <li>Working directly with residents, as well as those helping to keep them safe, such as on site staff and Housing Officers</li> <li>Contribute to the development of policies, procedures and technical guidance notes</li></ul>Skills and experiences: <ul> <li>Level 4 or above in a relevant qualification, such as fire safety, construction, or surveying</li> <li>Level 6 Diploma in Building Safety Management, or willing to work towards</li></ul><ul> <li>Experience of risk management</li> <li>Able to apply pragmatic approaches in resolving issues, and understanding legislation ensuring the safety of residents</li> <li>Willing to ask questions and understand the unknown</li> <li>Excellent customer and staff engagement</li> <li>This role will involve driving on company business. To drive a company vehicle, drivers must hold a full valid UK driving licence</li></ul>Why work for us? One of the UK's leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li> <li>A pension scheme with matching employer contributions from Sanctuary up to set limits</li> <li>Life Assurance</li> <li>Employee Volunteering scheme</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£62,919 per annum (rising to £66,231 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 17 April 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you <a href="mailto:-corporate.recruitment@sanctuary.co.uk" target="_blank">-corporate.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Building Safety Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at their Lawrence House development in Malden Essex. Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: ACTUAL £17,908.61 plus benefits and bonus. Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. INDHP About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

About us:YunoJuno powers The Future of Work. What started as a platform to connect the best freelancers with forward-thinking companies has now redefined how businesses source and manage their entire contingent workforce. Whether it's building a new department at a creative startup or building an enterprise solution for the world's largest communications network, we use technology to power the freelance revolution. About the role : A Community Manager is a critical growth driver in our vision to unlock the full potential of our global freelancer community. You will be responsible for facilitating &amp; measuring community engagement through relevant growth strategies. The challenge is to nurture and engage with our current and future freelancer community to drive freelancer retention, expansion and product adoption. <ul> <li>Nurture and grow a thriving community of top-tier freelances globally with a particular focus in the UK and US.</li> <li>Develop a compelling content strategy to share product updates, industry news, and event information with the freelance community.</li> <li>Leverage job portals, LinkedIn Recruiter, and freelancer communities to strengthen YunoJuno's brand presence in both the UK and US markets.</li> <li>Plan and host community-focused events to drive growth and engagement through webinars or meet ups.</li> <li>Work closely with the YunoJuno Talent and Sales teams to support talent acquisition initiatives and strengthen marketplace disciplines and skills as required.</li> <li>Ability to check key skills needed for each specialism and ensure the quality level is maintained and in line with the Talent teams expectations.</li> </ul>Requirements : <ul> <li>Extensive experience in a community management role centered on expanding and nurturing a community or user base.</li> <li>Experience in a marketplace or recruitment industry within a startup or scaleup environment is a valuable asset.</li> <li>Desirable experience in supporting talent teams in recruiting in Tech, Creative or Marketing specialisms.</li> <li>Demonstrated experience in initiating and measuring the success of community growth and advocacy programs.</li> <li>Strong affinity with content creation, and managing online platforms such as Telegram, Twitter, Facebook, LinkedIn, Eventbrite, Discord, Reddit, Luma etc.</li> <li>Passion to develop freelancer communities both in the UK and internationally.</li> <li>Experience in building relationships and interacting with customers.</li> <li>Ability to empathise with freelancers and quickly grasp the issues they are facing.</li> <li>Self-starter and proactive, can take initiative and are comfortable scoping, driving and executing on initiatives.</li> </ul>Interview Process : <ul> <li> Discovery Call with Talent Partner</li> <li> 1st Stage withAkua Appiah-Ampofo (HR) - 30minutes - via googlemeets</li> <li> 2nd Stage with Gavin Lewis (Head of Talent) + Joao Martires (COO) - via 45minutes</li> <li> Final Stagewith Runar Reistrup (CEO) - 30minutes - via googlemeets</li> </ul>Why YunoJuno Aside from our people, culture, and mission, there are a variety of additional benefits that help make YJ a great place to work! Benefits include: <ul> <li> MacBook</li> <li> 25 Annual Allowance + Bank Holidays</li> <li> Birthday Off &amp; Birthday Voucher</li> <li> Company Pension Scheme</li> <li> Healthcare Insurance with Vitality (upon completion of probation)</li> <li> Free Eye Test</li> <li> Cycle to work</li> <li> Plus many more!</li> </ul>Where to from here At YunoJuno we value diversity and believe that teams with diverse backgrounds, experiences, and identities are the strongest. We welcome applicants from all walks of life and encourage those with alternative identities, backgrounds, and experiences to apply for our vacancies. Our commitment to fairness and accessibility is reflected in our hiring process. We are happy to accommodate any requests to meet your requirements during the hiring process. We strive to ensure all candidates have equal opportunities to succeed. Department Talent/Recruitment Locations London Remote status Hybrid

A Housing Officer is a key role within Stef &amp; Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers. It's a very rewarding role in an organisation where your efforts will be recognised and valued. Main Duties &amp; Responsibilities <ul><li>To provide basic maintenance services and adjustments when needed</li><li>Provide basic cleaning in properties</li><li>Conduct regular tenant visits, updating company systems including Salesforce, in line with Stef &amp; Philips procedures, including: <ol><li>Scheduled periodic inspection visits</li><li>Maintenance visits, reporting issues in line with Stef &amp; Philips procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors</li><li>Dealing with complaints, and following up to ensure that they have been addressed appropriately</li><li>Health and Safety inspections</li></ol></li><li>Support departments with check in and check out inspections</li><li>Reporting any anti-social behaviour, investigating the cause, and liaising with third party agents if required</li><li>Liaising with the Utility department and obtaining meter reads</li><li>Assessing service user's suitability for properties</li><li>Carrying out customer satisfaction surveys</li><li>Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)</li><li>Maintain a safe working environment</li><li>Report all incidents or potential hazards</li><li>When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate</li><li>Maintain good working knowledge of company policies, and ensure they are followed at all times</li><li>Participate in development reviews</li><li>On occasion you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.</li></ul>Skills &amp; Knowledge <ul><li>An ability to demonstrate the core values of Stef &amp; Philips</li><li>Knowledge and practice in housing and tenancy management support</li><li>Knowledge of the housing benefits system and welfare reform in a supported housing environment</li><li>Experience working with vulnerable people with support, care needs and homelessness</li><li>Computer literate</li><li>Knowledge of Microsoft office packages, particularly Word and Excel</li><li>Good interpersonal skills</li><li>Good communication skills (written and verbal)</li><li>Ability to prioritise and manage own workload, time and travel</li><li>Excellent organisational skills</li><li>Accurate recording skills</li><li>Good problem solving skills</li><li>Experience in managing maintenance issues and scheduling</li><li>Flexible, approachable, positive and enthusiastic</li><li>Full clean driving licence</li></ul>Benefits <ul><li>Company car provided with mileage and fuel covered</li><li>23 days leave, plus bank holidays</li><li>Additional holiday days for long service - up to 28 days</li><li>Celebration of tenure <ol><li>3 years £500</li><li>5 years £1000</li><li>10 years £5000</li></ol></li><li>Private health insurance with Vitality</li><li>Birthday off</li><li>One well-being day off per year</li><li>Maternity/Paternity Pay</li><li>Pension schemes increase - after 2 years.</li><li>£500 referral scheme for staff who refer a new employee, paid upon passing probation.</li><li>Company payday lunch</li></ul>

"I genuinely look forward to going to work on a Monday - how many people can say that!" - Alex, Housing &amp; Support Officer Why not be like Alex and join us as our next Housing and Support Officer and make a difference! Do you thrive on empowering others and have the desire to support vulnerable individuals to live independently? At Transform Housing &amp; Support, we believe everyone should live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and the London Borough of Sutton. Come and join the Elmbridge Team and play a pivotal role in our incredible success stories, which have resulted in individuals finding stability, securing jobs, and their own homes. If you're looking for a role where every day is different and brings new opportunities to make a meaningful difference, Transform Housing &amp; Support is the place for you. Salary - £26,750 per annum plus benefits Location - Walton on Thames Full time - average 37 hrs per week on a shift basis (to be discussed at interview) What You'll Be Doing You will be joining our Elmbridge Team, a warm friendly and welcoming group, to provide a high-quality service to our clients in Walton on Thames, Molesey, Hersham, Thames Ditton, Hinchley Wood and Cobham. We currently support 65 clients with a range of needs. Our clients include individuals who are homeless, some with mental health issues, those in recovery from substance misuse, and young people. A little more about your day as a Housing &amp; Support Officer: <ul><li>Act as a keyworker to clients, helping them achieve their goals and live independently.</li><li>Family mediation and support, bringing families back together. </li><li>Working with a community of professionals to support the right outcomes. </li><li>Problem solving together and debriefs sharing our experiences and learning as a team. </li><li>Support clients with repair issues and repayment agreements for rent arrears.</li><li>Carry out room inspections, health and safety checks and making rooms homely for new residents.</li></ul>It is an exciting time to our Elmbridge Team as you'll also be involved in planning and running our extra-curricular workshops which range from sport activities such as basketball, table tennis and boxing, to relaxation sessions including yoga and meditation. We are always open to new ideas and projects, so if you have a particular talent or skill, please let us know! Why not find out more about the Elmbridge Team by watching this video. For an informal discussion about the role please email <a href="mailto:tlennon@transformhousing.org.uk" target="_blank">tlennon@transformhousing.org.uk</a> to arrange a call to discuss the post further or apply directly. What You'll Need To be successful in this role, you will need: <ul><li>Ability to develop non-judgmental professional relationships with clients. </li><li>The ability to manage your own time, delivering outcomes, meeting deadlines.</li><li>An Enhanced DBS check (to be completed by us, upon successful application).</li><li>A full valid driving licence and use of your own car for business purposes.</li></ul>Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need. How we'll set you up for success We want to make sure you have the skills and knowledge to be great in your role. So when you join us, you will complete a tailored induction programme which will include a combination of online training, in person training, and shadowing. Plus, after two years, you will have the opportunity to undertake a relevant extended training course, whether that be a college course, Open university degree or professional qualification. Why work at Transform Transform is a place where everyone is valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible. Our benefits are great too and include: <ul><li>28 days annual leave per annum, plus bank holidays (pro rata for part time) </li><li>An additional 1 day (pro rata) per annum wellbeing day </li><li>A defined contribution pension scheme </li><li>Interest-free staff loans </li><li>The opportunity to buy or sell up to five days annual leave per holiday year </li><li>Life assurance cover </li></ul>What's Next At Transform, we're all about celebrating diversity because we know it's key to our success. We're committed to being inclusive, so if you're passionate about what you do and share our values, we want to hear from you! If you need any adjustments during the application or selection process, please let us know, and we'll be happy to help. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.

Housing & Support Officer

25th January, 2025 Job Opportunity: Resident Liaison Officer Location: Stratford, Newham, Greater London, United Kingdom Salary: £27,000 per year Job Type: Permanent, Full-Time Benefits <ul> <li>Annual Holiday: Increases after 1 year of service to a maximum of 5 additional days.</li> <li>Long Service Awards: Celebrate continuous service milestones.</li> <li>Perkbox: Access free coffees, cinema tickets, trips away, and much more.</li> <li>Volunteer Day: Paid yearly leave to support a worthy cause.</li> </ul> The Role Bring your compassionate and empathetic approach to our team as a Resident Liaison Officer. You'll act as a key contact for residents, ensuring their voices are heard, and their needs are met with care and efficiency. Responsibilities <ul> <li>Attend Resident Surgeries, supporting vulnerable individuals by reporting repairs and keeping residents and scheme managers informed on progress.</li> <li>Organise and attend consultation events and meetings as required.</li> <li>Identify resident vulnerabilities and liaise with housing officers or support services to provide appropriate assistance. Work with the Performance Team to ensure all identified vulnerabilities are accurately recorded in our systems.</li> <li>Investigate and register complaints, ensuring they are resolved efficiently and in line with company and client procedures.</li> <li>Handle MP and Councillor enquiries, ensuring timely resolutions and communicating outcomes effectively to residents and clients.</li> </ul> Requirements <ul> <li>Proven experience working with vulnerable residents, with the ability to adapt your communication style to meet individual needs.</li> <li>Prior experience in a customer service environment is essential.</li> <li>A full, clean UK driving licence is required.</li> <li>Flexibility to travel between various sites and attend evening meetings as needed.</li> </ul> Why Join Us? Be part of a team that makes a difference in residents' lives every day. Your empathy, care, and proactive approach will play a vital role in ensuring residents feel supported and heard. If this sounds like the perfect opportunity for you, don't wait-apply today!

25th January, 2025 Job Opportunity: Resident Liaison Officer Location: East Anglia (Brandon, Warwickshire, United Kingdom, IP27) Salary: Competitive (per year) + Work Van Contract Type: Permanent, Full-time Why Join Us? We believe in rewarding our team members for their hard work and dedication with excellent benefits: <ul> <li>Annual Holiday: Increase with service (up to an additional 5 days).</li> <li>Long Service Awards: Recognition and rewards for key milestones.</li> <li>Perkbox Membership: Enjoy perks such as free coffee, cinema tickets, and more.</li> <li>Volunteer Day: Paid annual day to support a cause you care about.</li> </ul> About the Role We are seeking a compassionate and proactive Resident Liaison Officer to join our dedicated team in East Anglia. In this role, you will act as the vital link between our organisation and residents, providing support and resolving issues with empathy and professionalism. Key Responsibilities: <ul> <li>Resident Engagement: <ul> <li>Attend resident surgeries to assist vulnerable individuals in reporting repairs.</li> <li>Keep residents and scheme managers informed of progress on repairs and projects.</li> </ul> </li> <li>Event Organisation &amp; Meetings: <ul> <li>Organise consultation events and attend meetings as required.</li> </ul> </li> <li>Support for Vulnerable Residents: <ul> <li>Identify vulnerabilities and liaise with clients' housing officers or support services as needed.</li> <li>Work with the Performance Team to ensure vulnerabilities are accurately recorded in organisational systems.</li> </ul> </li> <li>Complaint Resolution: <ul> <li>Investigate and register complaints following company and client procedures.</li> <li>Resolve MP and Councillor enquiries efficiently, ensuring residents and clients are informed of outcomes.</li> </ul> </li> </ul> Requirements: <ul> <li>Essential Skills &amp; Experience: <ul> <li>Experience working with vulnerable residents, with an adaptable approach to meet individual needs.</li> <li>Proven background in a customer service environment.</li> </ul> </li> <li>Other Requirements: <ul> <li>Full, clean driving license.</li> <li>Flexibility to travel, work at various sites, and attend evening meetings when needed.</li> </ul> </li> </ul> About You: You are a caring and proactive individual with excellent communication skills and a passion for helping others. Your ability to empathise with residents and resolve their concerns will be key to your success in this role. Ready to Join Us? If you're excited to make a meaningful difference in the lives of residents, we'd love to hear from you. Apply today-what are you waiting for?

We're looking for the face of a new members club launching soon. You'll curate next-level experiences, keep your London community hyper-engaged and excited, and use your existing network to grow the community ahead of, during and after launch. You have "the rizz" ;) Aethos Hotel Group is looking for a dynamic and people-oriented professional with a strong background in experience curation and community management to join our team as Community Manager in London. This role will report to our Global Head of Membership and Aethos London General Manager. In this role, you will be responsible for fostering a vibrant community in your city, curating exceptional experiences, recruiting top tier members, and building Aethos into the brand for curious travelers with a taste for the extraordinary in London. In summary, you bring the vibes that keep the community engaged and growing. CORE RESPONSABILITIES INCLUDE <ul><ul><li>Member acquisition </li><li>Member engagement</li><li>Customer obsession and success </li><li>Experience curation </li> The ideal candidate will have an existing, robust network within London, and be able to manage both external and internal stakeholders with ease and grace. What is Aethos? Aethos is an experiential, design led hotel group for the curious. We are growing fast, with hotels in Portugal (Ericeira) * Italy (Saragano, Sardinia, Monterosa, Milan), France (Corsica.) We are growing fast, with launches coming up in: Portugal (Lisbon)* UK (East London, Somerset Country House), Spain (Madrid, Mallorca), Americas (Caribbean, Mexico City) Think you have what it takes? See below:</ul>&gt;</ul>OBJECTIVES AND KEY RESPONSIBILITIES <ul><ul><li>Be the face of the Club, maintaining a strong on-site presence to connect with members and create memorable, meaningful experiences. You know how to make every member feel special, and like they are a vital member of a wider community</li><li> Drive member acquisition: identify and recruit top members in your city, and how to encourage key members to do the same to build momentun and create a flywheel effect. This is your core KPI. </li><li>Craft exceptional experiences that boost member engagement and create the 'wow' factor, from wellness and education to cocktail hours and dinner parties. Experiences should be considered through a London lens and be anything but bas.</li><li>Curate 'the vibe' - from lighting to energy to music. Bring charisma and charm to every member interaction.</li><li>Communicate effectively across platforms (e.g., WhatsApp groups, Newsletters, etc.) both inbound (ensuring timely, efficient, and clear responses to all member inquiries) and outbound (keeping members engaged and informed of all updates).</li><li>Boost club revenue by identifying opportunities to increase membership sales, optimize event experiences, and explore strategic partnerships.</li><li>Close the feedback loop - ensure the feedback from your members is getting back to the correct stakeholders to ensure the member experience is constantly improving.</li></ul></ul>REQUIRED SKILLS AND QUALIFICATIONS <ul><ul><li>You have:</li><li>a proven background in hospitality, events, and/or community management (eg running a members club)</li><li>a collaborative approach, working closely with colleagues to support a seamless member experience.</li><li>experience working with high-profile clients, handling sensitive situations discreetly, and maintaining a polished presence.</li><li>flexible availability, and can work evenings and weekends as needed. Availability to travel for retreats.</li><li>You are:</li><li>charismatic, confident, and creative.</li><li>excellent problem-solving, communication, and listening skills.</li><li>able to work effectively with multiple stakeholders, and can be accountable to both the central membership team and the local London GM.</li></ul></ul>LOCATION AND LANGUAGE REQUIREMENT The ideal candidate must reside in London, as the role requires a daily on-site presence to engage with members and oversee daily operations at the Club. Strong knowledge of London, its culture, and its business sectors is considered a significant plus. You should know the scene inside and out. Established local contacts and familiarity with the local market will be advantageous in building and maintaining relationships within the community and beyond. The candidate must possess fluent English proficiency at a C2 level, both written and spoken.

COMMUNITY MANAGER

Housing Management Coordinator Northumberland, Morpeth Permanent - Part Time (22 hours per week) £13.21 per hour plus great benefits including Health Cash Plan! Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Shaftsbury House, Morpeth. As our Housing and Property Guru, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll go the extra mile to support customers with managing and maintaining their tenancy and rent accounts. Typical day as a Housing Management Coordinator <ul> <li> Making sure that our customers properties are homes they can be proud of, you'll support by engaging and involving them in their tenancies. </li> <li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li> <li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li> <li> Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void rooms /properties within set timescales. </li> <li> Ensuring we are health and safety compliant and that maintenance standards are met. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! You bring <ul> <li> Experience in managing a housing management caseload and overseeing landlord and housing management duties </li> <li> Some knowledge of Health and Safety within the rented/ supported sector. </li> <li> Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. </li> <li> Able to take on a lead role within the team, offering guidance and support to your colleagues. </li> <li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li> <li> A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative. </li> <li> Confidence working collaboratively with colleagues in other parts of the business as well as with external partners </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul> <li> We're open to agreeing a work pattern with you as long as this is between Monday and Friday. </li> <li> Based at our service in Morpeth you'll spend your time travelling around the properties in our Northumberland Patch such as Hexham, Choppington and Widdrington. </li> <li> Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups, </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39 and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Learn more about our benefits on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

Housing Support Worker Nights - St Mary's Here at North Wales Housing, we make a difference to people's lives every day. If you're committed to helping us achieve this, we'll make sure we make a positive difference to your life too. Let's work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness. As a Gold Standard Investors in People employer, we're committed to providing an environment where our people can thrive and be proud of where they work, in a culture enabling them to fulfil their potential and feel valued for their contribution. The Role - Housing Support Worker Our St Mary's Hostel in Bangor is a self-referral hostel providing support and accommodation to 13 homeless people, creating support plans based on individual needs whilst helping them to find somewhere more permanent to live. You will be committed to putting the customer at the heart of everything you do by contributing towards the delivery of a person-centred trauma informed support in a 24-hr homeless hostel. This will involve: <ul> <li>Supporting service users with mental health and wellbeing, by encouraging healthy activities and lifestyles, and signposting to services</li> <li>Assisting with claims for housing and associated benefits to support residents' financial stability</li> <li>Organising and managing a range of engaging activities to promote social inclusion</li> <li>Playing a hands-on role in responding to incidents, completing room checks and ensuring properties are maintained</li> <li>Maintaining accurate service user records and files</li> <li>Performing regular security and fire safety checks</li> </ul>The Package <ul> <li>Permanent contract</li> <li>Salary of £23,609 per annum (pro-rata)</li> <li>24 hours per week (Friday and Saturday Night)</li> <li>Minimum of 25 days annual leave plus bank holidays (pro-rata)</li> <li>Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.</li> <li>Further studies support and career development opportunities</li> <li>Annual leave and cycle to work scheme</li> <li>Employee health assistance scheme</li> <li>Enhanced maternity and paternity pay</li> <li>Generous contributory pension scheme</li> </ul>Our Requirements - Housing Support Worker <ul> <li>Either have the ability to hold at least basic conversations in Welsh (although you may struggle to keep up fully) or be currently learning / willing to learn Welsh</li> <li>Experience working in a client centred environment such as housing, care or similar (e.g., supporting individuals in reporting maintenance issues, making healthcare appointments, pursuing hobbies, securing training and employment, etc.) for individuals suffering or recovering from mental illness.</li> <li>Experience of supporting people to make benefit claims.</li> <li>Good verbal and written communication skills</li> <li>Hard working, with a positive 'can do attitude'.</li> <li>At least have basic IT skills, with knowledge of Microsoft Word, Excel, and Outlook</li> </ul>Although not essential, experience of general housing management gained in either public or private sector, as well as experience providing engagement / social inclusion activities would be desirable. Candidates must hold a valid UK driving licence and have a vehicle available for work purposes. At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for an Enhanced DBS disclosure to be undertaken by our organisation. North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.

Housing Support Worker Nights (St Mary's)

Job Description Casual work | £13.26 per hour plus sleep in allowances, weekend and bank holiday enhancements (Grade E) | various locations in Norfolk Independent Living Support Worker - Casual To apply, please download an application form and attach it to your online application instead of your CV. Would you like to make a difference to the most vulnerable children in care and help them flourish and achieve their potential? Our Supported Accommodation service works to create and promote a positive environment for each young person in the independent living scheme. We are passionate about the provision of creative and ambitious opportunities for our young people, supporting them to thrive and develop in a nurturing and safe environment which promotes the emotional and physical well-being of children. Our services are well regarded, and we are proud of our reputation for not giving up on children with very complex backgrounds. Our team works hard to improve the lives of the young people in our care. Our environment is unique, and the pressure is always on to keep ourselves and those in our care safe and successful. We need highly motivated, resilient and positive team members with humour, tenacity, and empathy to help our young people thrive. You may be new to the care profession or experienced and want a change. We value your life experiences, energy, personal strength, and positive mental attitude. Our team work across the whole week (including weekends and bank holidays) and normally work a sleep-in shift (from 9:30 until 24:00 and then 07:00 until 10:00 the following morning), although other hours of work are also available. We need people who can join our team on a casual basis to help cover any staffing needs. There is always plenty of work if you want it. Following a thorough induction and training programme, your duties will include: <ul> <li>Developing personal and practical skills to enhance independent living skills.</li> <li>Positive engagement to encourage our young people in their development.</li> <li>Reporting and recording key aspects of care and developing your professional skills as part of on-going development.</li> <li>Managing complex behaviour that can be challenging.</li></ul>We offer you: <ul> <li>Induction and regular training and supervision</li> <li>Career progression and personal development</li> <li>NCC pension scheme</li> <li>Blue light card</li> <li>Fantastic opportunity to achieve the Level 3 Diploma for Residential Child Care</li></ul>To apply, please download an application form and attach it to your online application instead of your CV. For an informal discussion please contact Team Managers, Neil Marjoram (<a href="mailto:neil.marjoram@norfolk.gov.uk" target="_blank">neil.marjoram@norfolk.gov.uk</a>) or Zoe Howarth (<a href="mailto:zoe.howarth@norfolk.gov.uk" target="_blank">zoe.howarth@norfolk.gov.uk</a>) Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria we are looking for. You can find information on our Terms and Conditions here. Already a Norfolk County Council employee? please apply using your @norfolk.gov.uk or @nccal.ac.uk email.

Relief Independent Living Support Workers (7466)

Location - LONDON Bespoke Britannia has an excellent opportunity for an experienced House Manager to help run multiple private household based both in London and internationally. As the house manager you will ensure the smooth operation of multiple residences and vehicles across various international locations. This includes coordinating all staff travel, logistics, and household preparations for the Principal and his guests. The ideal candidate will be highly organized, proactive, and capable of managing multiple tasks simultaneously. You will report to the Executive Assistant of the principal on a daily basis and to the Principal himself on a regular basis. Job Role <ul><li>Planning - You will need to be able to prepare and execute comprehensive operation plans for all departments in the house with regards to maintenance, repair, sanitation, energy conservation and staff uniforms. You will also have responsibility for financial playing including salary administration.</li><li>Organizing - You will be involved in the recruitment and selection process of staff. The ability to implement staff objectives pertaining to functional responsibilities, performance planning and staff reviews to ensure that house is running efficiently. You will ensure all homes are prepared for family stays or guest visits, with attention to detail for catering, cleaning, and overall presentation. You will also make sure that all vehicles are maintained area ready for use.</li><li>Administration - You will be able to set our clear guidelines for staff, scheduling meetings and keeping open lines of communication. The House Manager is also responsible for documents such as accounting work, month end reports and ad-hoc admin tasks. You will also be responsible for processing staff expenses, track budgets, and ensure timely payment of staff salaries.</li><li>Staff Coordination: Manage household staff and liaise with Principal's executive team, creating and maintaining staff rosters, vacation schedules, and ensuring adequate security and any other third party personnel when required. Management of all household staff in all locations ensuring equality of treatment and consistent high standards of all staff service.</li></ul>• PACKAGE <ul><li>The client is offering a long-term PAYE role for the right candidate, up to £80,000 DOE.</li><li>Hours - To be arranged with the Principal, more hours will be required when the family are home, the majority of the year will but much less due to the families' movements.</li><li>Immediate start available for the right person.</li><li>Great work life balance</li><li>There is no accommodation supplied, you will need to live within commutable distance of Mayfair.</li></ul>CANDIDATE REQUIREMENTS <ul><li>You must hold a professional management qualification and have been working in a similar role managing a large private household.</li><li>You must hold a current DBS or be willing to have one.</li><li>Strong administration and communication skills are essential to this role.</li><li>We are looking for someone that is self-motivated, has the ability to manage their own workload and manage a team upwards of twenty staff at any one time.</li><li>You will also need to have the flexibility to adapt to different work patterns and be able to travel internationally at short notice when required.</li></ul>

Housing Support Worker We are recruiting for a Full time, permanent position. Salary Starts at £25,115, rises to £26,425 after 12 months and to £27,355 after 24 months (pro rata) Job Purpose To provide intensive housing management support to vulnerable individuals with the intention of delivering a high-quality support programme that promotes client independence; providing a successful and sustainable move on and other measurable outcomes. This is an exciting opportunity to join a well-established and expanding supported accommodation project in Sheffield. Duties and responsibilities Housing Management <ul><li> Engage with referral agencies to generate referrals for the service</li><li> To undertake all appropriate assessments for all potential and actual residents and to review and update these as required.</li><li> To complete all documentation including tenure agreements, property inventory, disclosure forms and an application for housing benefit with residents to support and sustain a successful tenancy.</li><li> Maximise rent collection, ensuring successful housing and other welfare benefit claims are submitted and maintained</li></ul>Support <ul><li> Maintain contact with tenants in accordance with the requirements of the service.</li><li> Design and deliver an effective support plan that meets tenants needs and results in a successful move on into independent living.</li><li> Actively engage with tenants in issues and decisions that affect them.</li><li> Develop professional relationships with a range of external agencies that supports the on-going needs of tenants.</li><li> Develop a move-on plan for residents at the earliest opportunity, identifying realistic options for independent or more appropriate housing.</li></ul>Qualifications and Experience <ul><li> Experience of providing support to vulnerable people in a housing environment</li><li> Experience of working with individuals who have multiple and complex needs, in prison and on release</li><li> The ability to develop constructive relationships with offenders</li><li> Knowledge of the Welfare Benefits System</li><li> An understanding of the Judiciary System in the UK</li><li> Experience in risk assessment and support planning</li><li> Basic IT skills suitable for an office environment</li></ul>Essential Requirements - Enhanced DBS - A full UK driving licence and access to a road-worthy vehicle - The right to work in the UK There are many great reasons to join our team! <ul><li>Great opportunities for career development</li><li>Mileage Compensation</li><li>Membership to Westfield Health</li><li>Access to Lifetime Financial</li><li>28 days annual leave (plus statutory bank holidays), increasing to 33 after 5 years continuous employment</li><li>Company pension scheme</li><li>Free Parking</li><li>Paid for Enhanced DBS check</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li></ul>Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Diversity &amp; Inclusion Ambassadors who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. Get in touch If you have any questions about the role, please get in touch with <a href="mailto:Katie.machin@targethousing.org.uk" target="_blank">Katie.machin@targethousing.org.uk</a> We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies early if sufficient applications are received. We recommend submitting your application as soon as possible! Closing Date: 02/02/2025

Vacancy Name Recovery Co-ordinator Vacancy No VN4730 Employment Type Permanent Hours Per Week 37.00 Work Pattern Includes weekends &amp; evenings Location Durham Recovery, Whinney Hill, DH1 3BQ Location Region County Durham Location City Whinney Hill Location Postal Code DH1 3BQ Interview Date Job Details About the role... An exciting opportunity for a Recovery Coordinator has arisen within our recovery co-ordination team based at Centre for Change in the City Centre of Durham. The role of a Recovery Coordinator is to manage a service user caseload, devising, implementing, and reviewing ongoing recovery plans and treatment, liaising closely with the full range of workers and skills within the service team, including family members and significant others as appropriate. You will help set goals in recovery and help the service user achieve their goals in a safe and supportive way. The Recovery Co-ordinator role is a diverse and rewarding role, Key Duties: <ul><li>Manage a caseload, devising, implementing, and reviewing ongoing recovery and treatment plans. </li><li>Facilitate and promote individuals' progression from initial engagement, through structured treatment, to self-sustained recovery. </li><li>Reduce substance-related harm to individuals and the wider community. </li><li>Working collaboratively with key partners and colleagues to achieve the best health and well-being outcomes for individuals. </li><li>Work within the community in GP surgeries, Mental health services and other partner agencies </li></ul>If you would like to work with a team that really makes a difference - we would love to hear from you. Working within central Durham and the wider county, you will be required to work as part of a team to provide recovery planning and case management to substance misuse clients (Drug and Alcohol) at different stages of their recovery journey, from the assessment and engagement phase providing holistic and structured intervention and psychosocial interventions. Please note that this role includes weekend and late night shifts (on a rolling rota) and a willingness to travel across Durham is essential. Please read the full Job Description and Person Specification prior to applying for this position. For full person specifications and job details, please visit this link. click here. Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full. 'The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band' Who are we... Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it'll take a while to fully integrate our systems, processes and approaches. That's why you will notice the jobs here are still branded 'Humankind'. Next year we'll be fully integrating our recruitment systems but for now they are separate. Thanks for bearing with us - and don't forget to check out the Waythrough jobs on the Richmond Fellowship and Aquarius job site <a href="https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers" target="_blank">https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers</a>. What can Waythrough offer you... 🏖 Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service) 📅 Annual leave purchase scheme 💰 Enhanced occupational sick pay Enhanced employer contribution to your workplace pension 👪 Death in service benefit Free Will writing 👓 Eyecare vouchers 🛍 Blue light card discount 💡 Fantastic learning and development opportunities, including free training courses 🏠 Work-life balance- flexible working and family friendly policies 🏃 Happy, Healthy You! - our wellbeing offers for our workforce 🤝 Employee Assist Programme and Waythrough Support Networks Waythrough is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Vacancy Salary Range 24,020-30,790 DBS Requirement Enhanced Adult Barred Does role require Police/Prison vetting? Not Applicable Driving licence required for role? Yes Applications Close Date 27 Apr 2025

Recovery Co-ordinator

THE ROLE Join the 24-7 Prayer team! We're looking to recruit a skilled and strategic Trusts and Foundations Manager who is passionate about weaving stories and stats together in a way that inspires funders to support 24-7 Prayer. You'll be someone who loves building genuine relationships with funders, can seek out new opportunities, manage numerous existing relationships to a high standard, and write compelling applications. In this role, you'll bring experience in Trusts and Foundations fundraising. You'll have effective and excellent written and verbal communication skills with a knack for making funders feel truly connected to our movement. We are a relational movement and seek someone who both values and demonstrates authentic connection with people. Alongside this, you will have a personal passion for prayer, mission and justice. This role would suit someone with previous experience of working with grant makers, and we'd also be open to hearing from people with transferable skills. This role can be either based in our Woking office or a hybrid role. If hybrid, there is a requirement to attend mandatory in-person meetings at either our Woking office or Waverley Abbey House (averaging once a month). This role will also require occasional travel both nationally and internationally. If you would like to apply for the role, please click on 'Apply Now' to complete the application form. When prompted in the application process, please upload*: <ol><li>Your CV </li><li>A 1-page covering letter explaining why you are suitable for the role and why you would like to work at 24-7 Prayer. </li></ol> *If you do not upload both pieces of documentation your application will not be taken further. Please note: all applicants must have an existing legal status to work and reside in the UK. Closing date for applications: Sunday 5 January 2025 Interview date: Wednesday 15 January 2025 (in person in Woking) Please note that this role holds an occupational requirement for the post holder to be a practising Christian with a living relationship with God, living in accordance to biblical principles. This is in accordance with Schedule 9 of the Equality Act 2010. About the organisation: 24-7 Prayer began as one simple prayer meeting in 1999, and is now an international, interdenominational movement, reviving the church and rewiring the culture through non-stop night and day prayer. From apps and courses to prayer rooms and blogs; we exist to help people pray.

Trusts and Foundations Manager

Intensive Housing Management Night Worker Salary: £ 26,807.28 - £32,450.88 Contract type: Permanent, full time (42 hours per week) Location: Matilda House, 2A Rymers Lane, Oxford, OX4 3SE Role Overview This is an exciting opportunity to join our Care and Support Team within asupported housing setting. Covering the night shift you'll be working alongsideone other Intensive Housing Management Night Worker to manage the health andsafety of the building and to safeguard the clients that live here by answeringclients enquiries and providing reactive support to those that are in crisis inthe absence of the main support team. Key Responsibilities - Ensure that Health &amp; Safety checks are carried out by the team inaccordance with A2Dominion's policies and procedures and that voids are kept toa minimum. - Ensure safeguarding policies are followed - Reception duties including answering the telephone, coordinating transportwhen necessary, updating the appointment book and signing in and out visitorsand keys - Process voids and report/follow up repairs - Engage with external partners to ensure the best outcome for our residents - Ensure reporting documents are being completed - Work closely with the support team and housing officer to address anybreaches of a client's license with the aim of preventing client evictions andfocusing on tenancy sustainment - Report to the Senior Intensive Housing Management Worker (IHMW) to highlightany concerns regarding the running of the building that compromises the safetyof the building, staff and the residents that live within it - Providing emotional support in a sensitive and empathetic manner, offeringguidance in accordance with procedures and the boundaries of the job role More about you You won't necessarily have experience in this sector, as we recognise thattransferrable skills and experience are just as valuable. We are specifically looking for candidates with the rightskills and attitudes, who will demonstrate and promote our values of caring bynature, working better together and thinking for tomorrow. - Basic MS Office skills and willingness to learn newsystems - Strong organisational and multi-tasking skills with the ability to prioritisetasks effectively - Excellent communication and interpersonal skills with the ability to remaincalm under pressure - Ability to work independently and as part of a team, showing initiative andproblem solving capabilities - Experience in Homelessness and/or substance misuse and/or mental health ispreferred but not necessary - Able to remain calm and professional in challenging situations to reduceconflict About A2Dominion We are a UK housing association committed to a new vision -providing homes people love to live in. With over 38,000 homes in management across London and southern England, weprovide a wide range of homes for social, affordable, and private rent,specialist services, as well ashomesfor sale and shared ownership. Our 70,000+ customers come from a diverse range of backgrounds with varyinglevels of income. We're here to provide them all with homes that are safe, highquality and sustainable. And with social housing roots going back eight decades, we continue to ensurethat every penny of profit is reinvested into our charitable social purpose -delivering more homes and better services for customers. Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice offlexible benefits, salary exchange benefits, and rewards and discounts thatwork for you, wherever you are in your life. We offer a wide range of staff benefits. For this role,these include: - 25 days' holiday (Plus Bank Holidays) increasing up to 28days with 3 years of service - Up to 8% contributory pension - Flexible working - Investment in your learning and development In addition, all permanent and fixed-term employees receivea generous annual allowance of up to £300 to use towards health and lifestylebenefits for both you and your family. We also operate a Cycle to Work Scheme whereby employeeshave access to cycling equipment throughout the year and can pay via monthlysalary deductions. If you require a reasonable adjustment during therecruitment process, please contact our Talent Team to request:<a href="mailto:resourcing@a2dominion.co.uk" target="_blank">resourcing@a2dominion.co.uk</a> A2Dominion Group is a Disability Confident Employer which means that we arecommitted to employing disabled people and will: actively look to attract andrecruit disabled people, provide a fully inclusive and accessible recruitmentprocess, offer an interview to disabled applicants who meet the minimumcriteria for the job, be flexible with assessing people so disabled applicantshave the best opportunity to demonstrate that they can do the job, makereasonable adjustments as required. At A2Dominion Group, we recognise the positive value of diversity, promoteequality and inclusivity in our hiring processes. We always aim to recruit theperson who is most suited to the job and welcome applications from people ofall backgrounds - men and women, people of all ages, sexual orientations,nationalities, religions, and beliefs. Meeting the role requirements We recognise that some females will only apply for a role ifthey meet 100% of role requirements. If this sounds like you, we'd stillencourage you to apply and also to arrange a call with one of our recruitmentteam to discuss your application further at <a href="mailto:recruitment@a2dominion.co.uk" target="_blank">recruitment@a2dominion.co.uk</a> A2Dominion are proud to be a family friendly employer Everyone is welcome at A2Dominion Group. We know thatequality, diversity, and inclusivity make us better. We embrace the uniquecontributions of our people and seek to create a workplace where everyone feelslike they belong. Find out why our people love working with us." Join us at A2Dominion, where your expertise will be integral to our recoveryjourney, creating lasting positive changes in the lives of our customers. Ifyou possess the right motivation and drive to contribute to our recovery andchange initiatives, we invite you to apply and be a crucial part of our team.

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