field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer - Lateral Move

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers) Housing Officer- Lateral Move Permanent Grade 4 - £32,076 - £39,186 Consultation Grade- Subject to formal evaluation Working 36.5 hours Lateral move opportunity for a Housing Officer based in Central North and West area, undertaking the full range of housing management duties which may vary according to the size and profile of the area. Using prevention, early intervention education and enforcement approaches and to ensure the proper management of council tenancies in accordance with BCCs Tenancy Management policy and related procedures, in compliance with all relevant legislation, regulatory codes, guidance and professional practice. Case manage complex, high level, and/or escalated cases from Neighbourhood Officers and maintain accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Interviews for this post will take place in person at College Road. Shortlisted candidates will be provided with further information For any informal enquires please contact: Alison Nicholls on <a href="mailto:alison.nicholls@birmingham.gov.uk" target="_blank">alison.nicholls@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: Housing Officer Gr4 JDPS.doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer- Lateral Move

Job Description #internal Housing Officer -Lateral Mover Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers) Permanent Grade 4 - £32,076 - £39,186 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week Housing Officer Central Estate Services You will be responsible for the modernisation of the service, and the training of staff on the new modernisation processes. The role will require the preparation of regular performance reports to senior management by providing data analysis support and direct analysis of information. To achieve this, you will have a good understanding of data analysis techniques and the various presentation packages available within the Microsoft Suite of Applications. You will be able to use Microsoft products to a high standard. You will be responsible for training staff in new ways of working involving IT, producing training materials, information, and handouts. You will also be the first point of contact where staff are having difficulties. You will support the development of new and existing policies procedures based on new legislation or working practises as they arrive. You will also need to visit sites to ensure policies and procedures are being followed, offering support and direction where required. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: David Prosser : <a href="mailto:david.prosser@birmingham.gov.uk" target="_blank">david.prosser@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: HO JDPS GR4 BCC449 (2).pdf About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers) Permanent Grade 4 - £32,076 - £39,186 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This is a fantastic opportunity to join Birmingham City Council's Housing Management service and provide a real difference for the tenants of this city. This is an opportunity to join the Neighbourhood Estates Service Team as a GR4 Housing Officer. Providing a consistent, excellent, reliable, customer focussed Housing Management and estate services duties To supervise estate based staff and undertake duties as required within Estate services to forge positive working relationships with colleagues, residents, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: <a href="mailto:sue.a.mckenzie@birmingham.gov.uk" target="_blank">sue.a.mckenzie@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check may be undertaken Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification: TH0368XV Housing Officer Gr4 JDPS.docx About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

The Vacancy At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it's like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we're here to help you with that. We're here for the first step, the next step, and the big step. You're not just a number to us. You've got to know you'll love working here. It's as important to us as you 'being the right fit'. We want to help you feel what it's like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We're never one-size-fits-all. Our careers are as unique as you are. We are looking for an Estates Accounting Manager to provide pro-active administrative and payment / receipt management support and analysis to surveyors within the Estates team and to coordinate with other internal stakeholder teams. Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that's how we approach our talent development. We're a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn't be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we'd love you to apply! You will be accountable for: Rent, Service Charge and Insurance management and co-ordination including; <ul> <li>Collating and processing invoices for rent, service charge and insurance (payables) from Landlords and/or respective agents as applicable as well as identifying discrepancies and challenging pro-actively plus raising management concerns with surveyors e.g. highlighting extraordinary insurance premium increases.</li> <li>Recording of all invoices received and reconciliation to ensure accuracy (including ensuring authority, amounts and periods match the Property Master Schedule and Repeat Payable Schedule ).</li> <li>Directing Accounts to ensure accurate and timely payments (including regular periodic monthly and quarterly) and ensuring Accounts are aware of any changes including changes of authority and changes in payment requirements (e.g. change of account).</li> <li>Maintaining an accurate and up to date Repeat Payment Schedule to a high standard and issuing this periodically to Accounts in a timely manner.</li> <li>Reviewing all regular periodic payments including monthly and quarterly prior to authorisation by the relevant surveyor and coordinating with Accounts to process.</li> <li>Maintain an accurate and up to date contacts list for Landlords and their Agents and develop good working relations externally.</li> <li>Liaison with Landlords and/or respective agents to ensure compliant invoicing and necessary information is provided (e.g. service charge budgets and year end reconciliation certificates).</li> <li>Pro-actively reviewing service charge budgets supplied and year end reconciliation certificates, seeking refunds as appropriate and highlighting any significant variation to surveyors.</li> <li>Storing all relevant invoices and supporting information with appropriate file names in a logical and easily retrievable manner for ease of future reference in the relevant folder on the network.</li> <li>Liaison with any recovery agents and arranging for expeditious payments where required (e.g. via BACs, CHAPs etc.)</li> <li>Securing refunds where appropriate e.g. on rates relief / mitigation.</li> <li>Re compliance with lease break conditions : Undertaking reviews of payment history and proactively coordinating with surveyors, implementing instructions re payments to preserve the validity of break Notices and seeking recovery of over payments as appropriate.</li> <li>Coordinating recovery on any double insurance paid due to changes of landlord.</li> <li>Helping surveyors resolve management issues as appropriate.</li></ul>To be successful in this role you will require the following... <ul> <li>GCSE or above in Maths and English (or trained to an equivalent standard)</li> <li>Proficiency in Microsoft Office</li> <li>Excellent communication skills both verbal and written</li> <li>Excellent interpersonal and conflict resolution skills</li> <li>Strong organisational and management skills</li> <li>Critical thinking and problem solving skills</li> <li>Ability to communicate at management level with surveyors and to quickly</li> <li>understand detailed information and it's implications.</li> <li>Experience working with accounts generally</li> <li>Experience working with property related accounts either for a tenant or landlord</li> <li>Experience working alongside surveyors</li> <li>Experience with records maintenance</li></ul>Why Work Here? We're constantly looking at ways to become a more inclusive and diverse employer, and our benefits package is important to us. Here's some of what we currently offer: <ul> <li>Flexible working; work from home, or in the office - whatever suits you. You can also choose your working pattern - if you'd like to work full-time, or part-time, just let us know! </li> <li>26 days + bank holidays, as well as an option to buy and sell up to 5 days holidays.</li> <li>Bonus Scheme; an annual bonus that can earn up to £3,000 if you really push the boundaries </li> <li>Career progression framework; map out your next steps in your career </li> <li>Pension; 3% employer contribution on top of what you choose to commit yourself </li> <li>A range of discounts from our clients </li> <li>We also have a range of flexible benefits such as additional life assurance, critical life insurances and others to choose from </li> <li>In addition to this, Evri have recently launched a fantastic new benefit which allows employees to request to work from anywhere in the world for up to 90 days.</li></ul>In addition to this, Evri have recently launched a fantastic new benefit which allows employees to request to work from anywhere in the world for up to 90 days. At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business. We are Evri. Where everyone is welcome. We're excited for the future. Let's deliver it together. About Us Every parcel, every person, every place - every delivery made for you. Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere. And it's not just customers and retailers who trust us. We've won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet. But we wouldn't be the biggest dedicated parcel delivery company in the UK without amazing people. We're a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can't wait to hear from you. Our Benefits Free digital GP service for all colleagues and their family Wagestream - access a portion of your earned income before payday Free basic Will and discounted partner mirror Will for all colleagues Bonus schemes (grade dependent) 50% discount on sending parcels through Evri Cycle to Work scheme Company funded Life Assurance Employee Assistance Programme with free counselling Flexible working hours Great career progression Up to 26 days holiday Voluntary flexible benefits at discounted corporate rates

Estates Coordinator

To provide tenancy related support services for those individuals who have complex and co-occurring issues including, substance abuse and other addictions, mental health, housing and homelessness and offending behaviour and to help individuals move on to sustainable living. Providing support that enables individuals to live independently and feel safe and secure with the long-term aim of them living substance free and independently in their own homes. Working with individuals in areas such as employment, training and education, debt management and daily living skills to promote wellbeing and a healthy lifestyle, inclusive of partner agency working. The housing service works to a shift pattern which includes unsocial hours and sleep-ins Candidate Pack Here Application Form Guide If you think you might have these skills, but are not 100% sure, please do still apply and let us decide. We know that certain groups rule themselves out of interesting opportunities assuming that others will be more successful, but please don't be that person. We want to hear from the widest cross section of the community. If you have difficulty accessing this information or would like it in a different format, please contact our recruitment team at [email protected] or 01492 863005 Darparu gwasanaethau cymorth cysylltiedig â thenantiaeth i'r unigolion hynny sydd â phroblemau cymhleth sy'n cyd-ddigwydd gan gynnwys cam-drin sylweddau a dibyniaethau eraill, iechyd meddwl, tai a digartrefedd ac ymddygiad troseddol a helpu unigolion i symud ymlaen i fyw'n gynaliadwy. Darparu cymorth sy'n galluogi unigolion i fyw'n annibynnol a theimlo'n ddiogel gyda'r nod hirdymor o fyw'n rhydd o sylweddau ac yn annibynnol yn eu cartrefi eu hunain. Gweithio gydag unigolion mewn meysydd fel cyflogaeth, hyfforddiant ac addysg, rheoli dyled a sgiliau byw bob dydd i hyrwyddo lles a ffordd iach o fyw, gan gynnwys gwaith asiantaethau partner. Mae'r gwasanaeth tai yn gweithio i batrwm sifft sy'n cynnwys oriau anghymdeithasol a chysgu i mewn Pecyn Ymgeisydd Canllaw Ffurflen Gais Os credwch fod gennych y sgiliau hyn, ond nad ydych 100% yn siŵr, gwnewch gais o hyd a gadewch i ni benderfynu. Gwyddom fod rhai grwpiau yn diystyru eu hunain o gyfleoedd diddorol gan dybio y bydd eraill yn fwy llwyddiannus, ond peidiwch â bod y person hwnnw. Rydym am glywed gan y trawstoriad ehangaf o'r gymuned Os ydych chi'n cael trafferth cael mynediad i'r wybodaeth hon neu os hoffech chi ei chael mewn fformat gwahanol, cysylltwch â'n tîm recriwtio yn [email protected] neu ar 01492 863005.

Housing Support Mentor

Location Manchester, Leeds or Winchester Hybrid Working The Division The firm's national Housing Management team carries out a full range of work for its housing association, local authority and co-operative clients from across the voluntary, public and private sectors. The Role and Responsibilties We have an exciting opportunity for a Housing Management Associate to join our team. The role will involve responsibility for your own caseload, with some support available from Paralegals as well as working closely with the Partners and other Lawyers. For those of you who have an interest in growing business from existing clients as well as targeting and attracting new clients there could also be an opportunity to develop this. Skills and Experience The successful candidate will be someone who can work closely with clients, provide first class practical advice and who is technically proficient in housing management work. Prior experience in running a high quality litigation caseload, anti-social behaviour, residential possession claims, civil injunctions and housing disrepair will be highly regarded. Capsticks is an inclusive employer At Capsticks we value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. Capsticks is committed to providing equal opportunities for all and therefore we welcome the unique contributions that you can bring in terms of your education, background, culture, ethnicity, race, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs. We will make reasonable adjustments to our application and interview process to ensure that you have the best chance of success. We understand that there's not a "one size fits all" approach to adjustments so our team will work with you individually to understand more about your requirements.

Associate - Housing Management

You will be responsible for the delivery of an exceptional end-to-end customer journey and be the first point of escalation in the customer journey. The CHL is ultimately responsible for the successful completion of the customer journey and the achievement of our customer satisfaction target. Your part of a team that is the face of Octavia which plays a critical role in keeping our customers happy. Key Responsibilities <ul> <li>Through regular contact, develop and capture an in-depth knowledge of our customers, the communities in which they live and act as an internal and external advocate of resident priorities</li> <li> To develop and maintain positive relationships, and work in close partnership, with internal and external stakeholders to respond to resident priorities</li> <li>Manage and provide advice on a range of tenancy related issues including succession, mutual exchanges, assignments, transfers, enforcement of tenancy obligations and working closely with other teams in ensuring access for gas and emergency repairs and transfers</li> <li>Lead in responding to low-level neighbour nuisance issues which can be resolved through a simple intervention. Assist where specialist ASB investigation Officers are experiencing high demand in the management of low level ASB and Neighbour Nuisance cases</li> <li>Identifies and assists vulnerable tenants both directly and indirectly in close partnership with Octavia's care and support services and/or external agencies</li> <li>Act as the main point of escalation for complex customer queries (Rents, ASB, Repairs, tenancy support and Lettings) </li> <li>Enable customers to promote and participate in resident involvement activities in liaison with the Resident Involvement department ensuring that the teams are active and involved in arranging regular customer meetings and community events including at evenings and weekends</li> <li>Assist and carry out estate inspections with our Estate Services team</li> <li>Where the specialist team has limited capacity, assists with the investigation and management of tenancy fraud cases</li> <li>Works closely with the Income Team to prepare residents for welfare reform including financial capability risk assessments, basic household budgeting advice, initial guidance on accessing benefits and services on-line, and assisting in the recovery of low-level arrears via home visits and cold calling</li> <li>Manages complaints effectively by seeking to resolve at first point of contact, drafting first stage complaints, and identifying lessons learnt and required service improvements</li> <li>Works closely with Voids and aftercare teams to ensure residents are satisfied when moving into new properties, acting as both an internal client and resident advocate as well as supporting practical arrangements on the handover of schemes</li> <li>Undertakes a lead role on behalf of the team (for example leading on a policy area or provide practical briefing and guidance)</li> <li>Achieve defined customer measures and performance metrics in several areas, including all customer contact, self-service, low level ASB, Parking, Tenancy Fraud, Repairs, Getting to Know You Visits, vulnerable customers, rent arrears, one touch resolution, correspondence, and post new tenancy checks </li> </ul>Requirements Experience <ul> <li>Demonstrated experience of working in a fast-paced customer service environment</li> <li>Proficient in the use of contact centre software and systems</li> <li>Experience of handling high volumes of multi-channel contact and case management</li> <li>Exceptional focus on delivering high levels of customer service with the ability to communicate effectively</li> <li>Demonstrated experience of dealing with a wide range of issues in a responsive, reliable and respectful way</li> <li>Experience of complaints and resolution </li> <li>Experience of keeping up to date with regulatory changes and service developments</li> <li>Sound knowledge of other relevant legislation (Housing Acts, ASB, Crime and Policing Act, Racial, Disability and Sex Discrimination and tenancy enforcement)</li> </ul>Knowledge <ul> <li>Sound knowledge of best practice in Neighbourhood Management, lettings, void control, budgets, and tenant involvement</li> <li>Understanding of best practice in &amp; management of nuisance, harassment &amp; anti-social behaviour </li> <li>Understanding of landlord and tenant relationships and responsibilities </li> <li>Knowledge of assessing individual needs in relation to vulnerability and referrals.</li> <li>Great organisation and time management skills, prioritising and ensuring targets are met</li> <li>Results orientated - knowledge of and able to consistently deliver against KPIs within an evolving landscape</li> <li>An interest in the Housing Sector and the responsibilities of social landlords</li> <li>Excellent negotiation skills</li> </ul>Benefits For this role, we are offering a salary of £39,000 per annum with up to 10% pension contribution. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Housing Officer

To lead on the delivery of excellent customer relations within the Housing team, working on specific projects where extensive engagement with residents is required to support them through major works programmes. This will include developing and managing the implementation of a resident involvement strategy for planned and major works, and being a key point of contact, ensuring that residents receive the support they need. Works jointly with colleagues in the Housing Management (tenancy management, lettings, income, resident services and reception team, estate services and improvements) and Asset Management Teams, across Octavia, and with relevant external agencies to ensure delivery of co-ordinated services which achieves a high level of resident satisfaction. Whilst being able to ensure that vulnerable residents and those affected by welfare reform are effectively supported and able to sustain their tenancies. THIS ROLE IS A 24 MONTH FTC. Key Responsibilities <ul> <li>To be the primary point of contact for residents having work carried out to their home, estate or communal area attending pre-work surveys as required</li> <li>Regularly visit sites, open properties, and ensure residents are kept fully informed of what work will be taking place and when through effective communication mediums</li> <li>To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on investment issues</li> <li>Preparation and delivery of pre-works information for residents. This may involve supporting other teams or departments</li> <li>Develop good knowledge of our residents, the communities in which they live and act as an internal and external advocate of resident priorities to help deliver Octavia's vision of "Good Homes, Better Lives". This includes working closely with Octavia teams and developing positive relationships with local stakeholders</li> <li>Leads on resident consultations and promote resident involvement and engagement. This includes arranging and playing a lead role in resident meetings</li> <li>Work with the Housing and other teams on decanting residents to suitable accommodation as required</li> <li>Identify and assist vulnerable tenants both directly and indirectly via liaison and/or referrals to Octavia's care and Support team and or external agencies</li> <li>Manage expressions of dissatisfaction and complaints effectively by seeking to resolve at first point of contact, drafting first stage complaints, and identifying lessons learnt and required service improvements</li> <li>Achieve defined resident measures and performance metrics as required</li> </ul>Requirements For this position, we have listed the requirements we believe are essential for this role: Experience <ul> <li>Demonstrable experience of working in a customer service environment </li> <li>Demonstrable experience of working in housing, specifically resident liaison</li> <li>Successful working with other agencies </li> </ul>Knowledge <ul> <li>Good understanding of social housing &amp; neighbourhood management issues</li> <li>Understanding of landlord and tenant relationships and responsibilities</li> <li>Excellent interpersonal skills including verbal communication </li> <li>Excellent written communication skills &amp; ability to write accurate &amp; clear correspondence &amp; reports Numerate </li> <li>Good time management skills, ability to prioritise, work to deadlines &amp; meet targets </li> <li>Demonstrable ability &amp; commitment to working with tenants in line with Octavia's aims to build happier lives and resilient communities </li> <li>Able to form and maintain good working relationships at all levels internally &amp; externally </li> <li>Ability to resolve, anticipate &amp; prevent problems </li> <li>Able to take responsibility &amp; work independently &amp; flexibly </li> <li>Effective negotiating skills </li> <li>Ability to deal with tenants sensitively &amp; with care </li> <li>Self-sufficient in use of Microsoft Office (Word, Excel, Outlook) and use of CRM (Customer Relationship Management Systems)</li> </ul>Benefits The salary for this role is £34,700 per annum with up to 10% pension contribution. We also offer a fantastic additional benefits: <ul> <li>Flexible-working</li> <li>Life Assurance</li> <li>Employee Wellbeing App/ Mental Health Support</li> <li>Online GP Service</li> <li>Cycle to work</li> <li>Opportunities for self-development with over 60 courses available to self-enrol</li> <li>Opportunities to volunteer in our Charity Retail Stores or on our Befriending Programme</li> </ul>Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Housing Liaison Officer

Posting Description 1.Introduction and background To address SDG 11, HFHI/EME aims to create a Europe-wide programme that will be implemented around the topic of reutilizing vacant buildings and spaces, for use as accommodation for a vulnerable population. The program shall address more effective utilization of vacant premises (residential and/or non-residential) for social shelter purposes. The programme will be designed for localized implementation by Habitat national organizations, HFHI and/or other partners. 2. Aim and purpose of the research This research aims to determine the scale of opportunities in terms of existing empty spaces as well as contextual factors - which may be social, financial and legal - that exist within Croatia, around the conversion and repurposing of vacant spaces into viable and affordable social housing, designed to support vulnerable communities. This research also aims at identifying markets where there is considerable potential to reutilize empty spaces as a possible housing solution. 3.Objective The objective of the assignment is to provide an understanding of current social housing situation in Croatia, the existing supply and demand as well as to identify and indicate ways to explore the opportunity and availability of using commercial buildings and other vacant spaces to potentially bridge shortfalls in supply. Tasks (Scope of work) Social housing landscape, definitions, and models Explore the stage of development and urbanization in Croatia as well as the legal and institutional frameworks in which housing is provided; Review the existing national housing policies and national/local housing regulations; Gather data and analyze the national housing provision policies and practices; Identify past and current social housing models in Croatia and discuss their merits and reasons for success or failure; Identify and review good housing practices in Croatia and some comparable countries. Housing needs<ul><li>Compile specific housing demographic data and economic characteristics and trends and discuss the availability and adequacy of community services;</li><li>Collect and analyze data on housing stock including socially-owned housing in Croatia;</li><li>Collect housing demand data in Croatia (housing prices and affordability, housing tenures, living arrangements by age groups, social housing provisions, number of people waiting for social housing or being institutionalized)</li><li>Identify vulnerable social groups, their size, and specific needs regarding social housing (people living in homelessness, households living in insecure or inadequate housing, young people leaving institutional care, refugees)</li></ul>Empty spaces landscape<ul><li>Assess, identify, and map the empty and underused properties and create an inventory explicating ownership and type of building;</li><li>Identify and propose incentives for mobilizing support for the re-use of vacant properties through transparent and inclusive participatory processes;</li><li>Identify innovative experiences already experimented in some areas that can feed, inform, and inspire coherent housing strategies;</li><li>Evaluate the position and awareness of the real-estate/residential industry towards empty space conversion including identification of all the barriers and challenges (financial, legal, legislative, business model...) preventing existing stock of empty spaces being converted into homes at scale.</li></ul>Housing finance and social housing market opportunities<ul><li>Identify the current national funding strategies and models for social housing;</li><li>Identify and review the range of financial vehicles that can channel the flow of social housing capital, including direct public expenditure like grants or loans, via government intermediaries and/or as loans via private financial institutions;</li><li>Identify and evaluate impacts and opportunities for the housing market of the empty spaces conversion (public support, borrowing from the banks, own resources, cross finance, tenant equity contribution...);</li><li>Explore new and innovative approaches shaping the social housing industry towards achieving social and financial efficiencies.</li></ul>Key housing actors (PPPP) Identify and map the public, private, and social actors in housing policy and service provision; Review the key housing actors roles in housing policy and service provision in light of sustainable housing and deliberative democracy; Provide insight in developing synergies between public, private, and social actors by taking into account the real housing, economic-productive, and social needs of the vulnerable population 4.Methodology and process The research should use well-known and credible sources of information available for the country/area. The exact methodology to be determined based on the consultant's recommendations and a final decision of designated HFHI/EME staff. 5.Required competencies and experience It could be a consultancy company or a licensed freelance consultant. The consultant should have a combination of the following skills and competencies:<ul><li>Strong expertise in market research and market studies,</li><li>Minimum 5 years of experience in European markets,</li><li>At least 3 references of professional experience in conducting similar services,</li><li>English language fluency is required,</li><li>Knowledge of the Croatian language is an asset.</li></ul>6.Timeline and Deliverables The overall duration of the assignment shall not exceed 25 days. The assignment should start latest on October 15, 2024 and should be completed by the end of January 2, 2025. Additionally, we will entertain suggested amended deliverables, but we would expect to receive a draft and a final report of key findings of the study with actionable recommendations. 7.Submission process and guidelines The Center invites proposals from consultants with the experience and skills described above. Please send the following to Zuzana Matlonova, Project manager, at <a href="mailto:zmatlonova@habitat.org" target="_blank">zmatlonova@habitat.org</a> and to Laura Palencikova at <a href="mailto:lpalencikova@habitat.org" target="_blank">lpalencikova@habitat.org</a> by September 20th, 2024. Proposal contents: 1.For companies - Background/Administrative information including the name of applicant, correspondence address, telephone number and e-mail address, list of the proposed consultants with detailed CVs for the consulting companies For individual consultants - a Cover letter and CV. 2. At least 3 references of professional experience in conducting similar services in the financial sector and professional experience. 3. Technical proposal with description of the consultant's approach and methodology, tools to be used, and tentative work plan as well as a structure of the market study report. 4. Financial proposal. HFHI is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law. Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation, and abuse, safeguards the rights of beneficiaries and community members (especially children). About Habitat for Humanity International (HFHI) is a nonprofit, ecumenical Christian housing ministry. The purpose and goal of Habitat for Humanity International is to eliminate poverty housing and homelessness from the world, and to make decent shelter a matter of conscience and action. Habitat invites people of all backgrounds, races and religions to build houses in partnership with families in need. HFHI has an Administrative Headquarters based in Atlanta, Georgia, an Operational Headquarters based in Americus, Georgia and Area Office bases of operations in Manila, Philippines for our Asia and the Pacific work, San Jose, Costa Rica for our Latin American and the Caribbean work, and Bratislava, Slovakia, for our Europe, the Middle East and Africa work. HFHI is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.

Consultancy: Social Housing Landscape Research in Croatia

The Role Our Independent Living Advisors provide high quality information, advice and support to both referring Health &amp; Social Care professionals and vulnerable eligible customers who are considering participating in Self Directed Support Schemes, Independent Living Schemes, Personal Health Budgets and self-funded/private clients, over a designated area. We are looking for individuals with a background in social care who can support children and adults with disabilities to live independently in their local communities. They work remotely and arrange home visits with their customers in order to make sure they have all the support they need to retain their independence. This role is a remote working role, with occasional community engagement around the Brighton and Hove area. The successful candidate will be working remotely, and engagement with our teams, clients and partners will be mostly via email/phone/Teams. This position is fixed term for 6 months. What does the role involve? • Providing a person-centred service that enables individuals to focus on the outcomes they wish to achieve; supporting with establishing a care and/or support plan that helps the person we support meet these outcomes in a cost-effective and safe manner • Managing a caseload within a geographic area, including visits to people we support's homes, local authority offices and other community locations in Brighton and Hove. • Assisting people we support to manage their obligations and responsibilities in relation to their chosen care package • Obtaining and collating information for caseload management and reports on a daily basis, utilising chosen PeoplePlus and/or designated databases • Maintaining accurate records of all communication with people we support utilising chosen PeoplePlus and/or designated databases • Ensuring all information given is clear and concise and in a format that meets the individual communication needs of the person you are supporting. • Ensuring all information is factually correct and in accordance with PeoplePlus guidelines and current legislation • Organising and attending meetings and/or reviews with people we support, colleagues and other professionals as required within Brighton and Hove. For full details of the role and the person specification please click the 'available documents'. Please include your current salary and desired salary as part of your application, when prompted. For full details of the role and the person specification please review the job description or If you would like to speak to the recruitment team before you apply, please email any questions to <a href="mailto:careers@peopleplus.co.uk" target="_blank">careers@peopleplus.co.uk</a> and one of the team will come back to you. If you wish to apply, please ensure this is done via the apply now button. Applications cannot be accepted via email. Who We Are Here at PeoplePlus, our health and social care support services enable thousands of people to live independently across England and Wales each year. These trusted services and our dedicated teams empower people - at whatever stages of their life - to live more independent, happier lives. We work closely with people to understand their needs, make sure their voices are heard and provide well-rounded and tailored support to help them thrive. Our current services include <ul> <li>Independent Living Services across England and Wales</li> <li>Gloucestershire Carers' Hub</li></ul><ul> <li>Our unique trademarked wellbeing 'YouCan' programme</li></ul>Today, we deliver independent living and care support services across England and Wales and help to shape future services by sharing our expertise and the thoughts of the people we help with local and central governments. We are extremely proud to be a Silver accredited Investors in People organisation. This means that at PeoplePlus, the right principles are in place but more than that, it means our people and leaders are making active efforts to make sure that there's real consistency and everyone in the organisation can feel the effects. Our Benefits A paid PeoplePlus Life Event Day each year 25 days annual leave Cycle to Work scheme Access to hundreds of discounts via the Additions portal Employee Assistance Programme Access to online wellbeing centre Enhanced Wedding leave A paid volunteering day each year Enhanced Maternity scheme Sharesave scheme Refer a Friend reward scheme Holiday purchase scheme Pension scheme Life assurance Testimonials Katie Woosey - Service Support Team Leader "I have worked for PeoplePlus for 10 years in total working up from Administrator to Team Leader. My current role is to lead the customer service team in our Independent Living Services department, my role includes dealing with queries and managing complaints ensuring that we deliver the best service possible. I am proud to lead a team that puts the customer at the heart of everything we do. I enjoy working at PeoplePlus because it is obvious to see the difference that our support makes to our customers, and it gives me a sense of purpose working for a business that is centred around the people that we support and that we make a direct difference to their lives." Barbara Chapman, Kickstart Coach/ YouCan "I've really enjoyed my role because it's important to me to help others to see their true potential. Helping to guide participants/employees through their employment journey, providing them with tools to build their confidence and self-esteem so that they develop personally and professionally. PeoplePlus have enabled me to help others through this role."

Independent Living Advisor

Overview Are you passionate about making a difference in the lives of experiencing rough sleeping or homelessness? So are we! At Change Grow Live (CGL) in Hull, we believe everyone in our community has the right to a safe, healthy, and purposeful life. Our aim is to engage with people who are rough sleeping or at risk of homelessness, providing holistic support through all stages of treatment, including assessment, prescribing, access to detox and rehab, and addressing the comprehensive needs to sustain engagement. We are actively seeking a passionate and resilient Team Leader to join our Hull service, where you will play a central role in facilitating positive change for individuals effected by homelessness and street-related challenges. Our team is composed of dedicated and nurturing professionals who are committed to developing innovative ways to support individuals in the spaces they are comfortable in. Where: Hull Hours: Full Time. 37.5h per week Full Time Salary: £34,700.09 - £36,635.38 dependent on experience. Contract Type: Internal Secondment which will end on 31st March 2024. Responsibilities About Us: In this pivotal role, you'll be an integral part of our leadership team. You will play a central role in supporting recovery workers and establishing meaningful relationships with diverse stakeholders and partner organisations. Your efforts will make a profound impact on the well-being of individuals facing homelessness and substance use, as we actively pursue innovative solutions. We are looking for enthusiastic individuals and friendly faces to help support people in leading healthier lives. Responsibilities: <ul><li>Lead and inspire a multi-disciplinary team to deliver high-quality support to rough sleepers and those at risk of homelessness.</li><li>Your role involves guiding your team through operational line management, including supervision, appraisal, performance, and sickness management.</li><li>Foster a compassionate and inclusive environment where every person is treated as an individual, with flexibility, curiosity, and active listening being central to our approach.</li><li>Empower your staff to instill hope, offer choices, and create opportunities for service users, supporting them in realising their full potential.</li><li>Collaborate with your team and the Designated Safeguarding Lead to identify and mitigate risks for service users.</li><li>Provide values-based feedback and enhance service user outcomes through observed practice.</li></ul>About you: <ul><li>Educated to degree level or equivalent relevant experience. </li><li>Knowledge and experience of developing and leading health and social care services and delivering services which evidence high performance and quality standards. </li><li>Significant experience of leading teams who work with families where children are subject to social care intervention. </li><li>Knowledge of current legislation surrounding children, young people, and safeguarding practice </li><li>Able to lead, inspire and develop a team. </li><li>Excellent verbal and written communication skills and able to use common MS Office applications (Word/Excel/Outlook) </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days". </li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and </li><li>Employee Assist Programme Contributory pension scheme</li><li>A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.</li><li>A friendly and supportive team</li><li>Training, career development &amp; progression opportunities</li><li>Generous Refer-a-Friend scheme</li></ul>Does this role sound perfect for you? if so, please take a look at our job description. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Please note, interviews are scheduled for Wednesday 25th September 2024. Salary Range (pro rata if part time) CGL points 31 to 33 (£34,700.09 - £36,635.37) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Gemma Cockerham | <a href="mailto:gemma.cockerham@cgl.org.uk" target="_blank">gemma.cockerham@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Team Leader - Homelessness Prevention

Recognised as one of the UK's innovative retailers, it's a really exciting time to be joining END. If you're positive, passionate and dedicated and want to be part of our future success this could be the role for you. LEARNING AND DEVELOPMENT ADVISOR- FULL-TIME, WASHINGTON Over the last 19 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores across the UK and in Milan. We have an exciting opportunity in our People team for a Learning and Development Advisor. The Learning and Development Advisor will be accountable for developing and continually improving our learning resources for onboarding, training, organisational readiness and management development across the business working closely with key stakeholders. They will be responsible for the full learning cycle including face to face and e-learning interventions, keeping up to date with best in class and industry leading development approaches. What you'll be doing: Key responsibilities <ul><li>Design and deliver 'fit for purpose' training and development programmes for employees to support our great place to work ambition </li><li>Collaborate with the People BPs to support the evolution of the management development programme for all first line managers</li><li>Gain a full working knowledge of each functional area to work alongside leaders to design effective training programmes.</li><li>Work with project teams to identify, design and deliver effective organisational readiness training programmes.</li><li>Act as the first point of contact for all training and development requirements and queries, providing advice and guidance to employees to support personal development plans</li><li>Create a suite of learning options to support employee development using our Learning Management System to support just-in-time training. </li><li>Support a culture of continuous development and also monitor and evaluate the effectiveness of L&amp;D programmes.</li><li>Keep HRIS up to date with employee training data and provide regular reports on training completion.</li><li>Engage with external suppliers, creating and maintaining a preferred supplier list</li></ul>What you'll be able to demonstrate: Skills and experience <ul><li>Ability to utilise the full Learning Cycle to deliver interventions that help people learn and grow.</li><li>Experience of engaging training delivery linked to objectives and company strategy and organisational readiness.</li><li>Ability to support progression frameworks, competency matrices and training roadmaps.</li><li>Experience of designing impactful learning interventions using a range of different mediums.</li><li>Experience of working in a fast-paced environment with stakeholders at all levels of the organisation.</li><li>Expert level communication skills and the ability to quickly form trusted partnerships.</li></ul>What we can offer you <ul><li>31 days holiday (including bank holidays and birthday)</li><li>Company pension scheme</li><li>Generous staff discount</li><li>Access to Employee Assistance Programme</li><li>Registered access to Healthcare Benefits provider</li><li>Access to employee rewards platform</li></ul>Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple. If you have what it takes to be part of our future success, we want to hear from you. Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed. Type of employment: Permanent, full-time

Learning and Development Advisor

The Vacancy This role is based within Platfform's Supported Housing scheme within the Vale of Glamorgan. The scheme is provides tenancy related support to persons with complex and/or enduring mental health needs as evident either through their support history, because they are under the care of secondary mental health services, or both. The successful candidate will provide a range of social, emotional and practical support to people with mental health and associated problems impacting their ability to maintain a stable tenancy, through semi-independent living. The support will be expected to be within commissioner's guidelines i.e. the Supporting People Framework, and in line with Platfform's value base. The role holder will be expected to provide support and mentoring to Support Workers in the development of individual support plans (ISPs) and risk assessments (RAs), as well as take lead during crisis support. Compliance with and maintenance of all necessary administrative and reporting systems will be required. About Us We work with people experiencing challenges with their mental health, and with communities who want to create a greater sense of wellbeing in the places that they live. Through our projects, we work with thousands of people each year. We believe that long-lasting wellbeing comes about by understanding how lives can be shaped by traumatic experiences, identifying people's strengths and focussing on healing. We know we can't 'fix' people, but we can walk alongside people and help where we can on their journey. We try hard to make Platfform a great place to work, we live our values and mission in everything that we do. Our Benefits Generous annual leave starting at 26 days Health and wellbeing support including EAP Flexible / Agile working Enhanced family leave - includes carers leave, maternity, paternity and adoption Training and Development opportunities across Platfform 6.5 % employer contribution to the pension scheme with a minimum employee contribution Testimonials Chrissie Business Development Coordinator "My favourite thing about working at Platfform is the organisation culture and how staff are treated. I've worked with many organisations and it is the first time I work in an environment where everyone cares for each other and their own unique needs. I feel supported and I am allowed to be creative in my work." Luke Young People Service Manager My favourite thing about working for Platfform is being part of a family who cares so passionately to change the world as I do. Everyone is so supportive and welcoming which makes me proud to bring my true authentic self to work every day. Life is too short to do a job in which you don't make a difference and at Platfform you make a difference every single day!" Conor John Case Worker "I enjoy working for Platfform as it has provided me with lot of skills and helped me build a strong career path. With Platfform I am always learning and building my confidence to grow as a person. In my time at Platfform I have met great staff that have always provided great support and training, I also have great work opportunities and feel I can always build and grow."

Mental Health Supported Housing Case Worker

You We are currently recruiting for a dedicated and enthusiastic Intensive Housing Management (IMO) officer to join our Housing team and support our 18+ residents. You will have a qualification in youth work, housing or within a similar area. You will have experience working with young people to develop their independence and a clear communicator with excellent interpersonal skills. The YMCATG provides support and guidance to help young people gain the skills and confidence to live independently. You will play a vital role in the lives of our residents, supporting them to map out what they want their future to look like and then coaching them to achieve it. US Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive programmes in health &amp; wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need. We successfully adapt to the needs of the communities in which we're based - during the pandemic we were able to provide food hampers to families in need, childcare support to keyworkers, and stayed in touch with our senior citizens group who, for many, attending our social groups is a lifeline. Our staff are dedicated to making other people's lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: <ul><li>Contract Type: Permanent</li><li>Working Pattern: Full Time, 37.5 hours per week Monday-Sunday</li><li>The Job Description and Person Specification can be found here: IHM Officer JD Feb 24.pdf</li></ul>Additional Information:Please note YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. Please upload your CV to the system for the recruiting manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure &amp; Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.

Intensive Housing Management Officer

Support Worker Salary: Starting salary £25,115, rising to £26,425 after 12 months and rising to £27,355 after a further 12 months. Pro rata We are looking for two posts - one to cover Doncaster and one to cover Rotherham but both will be based from the Rotherham office and covering South Yorkshire. Main Purpose To provide high quality housing and support services to residents in order to assist them to sustain their tenancies. Specific tasks <ul><li> Assist residents when moving in, or out of Target accommodation. </li></ul><ul><li> Assess the circumstances, aspirations and needs of each resident in order to make a support plan that is relevant to the resident and realistic in its achievement.</li></ul><ul><li> Act as residents' keyworker offering advice and support to negotiated and agreed support planning to enable them to develop their skills for independent living.</li></ul><ul><li> Assist residents to maximise their income and to manage their personal budgets.</li></ul><ul><li> Support residents to understand their rights and responsibilities under their occupancy agreements.</li></ul><ul><li> Support and motivation to residents encouraging them to achieve personal goals.</li></ul><ul><li> Carry out regular resident risk assessment and ensure it is properly recorded and copied to relevant officers in the organisation.</li></ul><ul><li> Review support plans periodically and adapt them according to changing needs</li></ul><ul><li> Make sure residents pay the rent due to Target Housing as required by the occupancy agreement. Assist residents with their benefit claims where necessary.</li></ul><ul><li> Monitor residents' handling of Target Housing property and consumption of gas &amp; electricity.</li></ul><ul><li> Monitor residents' compliance with their occupancy agreements. Inform Service Manager who will then act to resolve non-compliance issues.</li></ul><ul><li> Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to TH.</li><li> Where appropriate, help residents with budgeting. Negotiate with other bodies on behalf of the resident on the repayment of arrears such as rent owed to the Local Authority Housing Department.</li><li> Liaise with the Probation Service and any other appropriate bodies to ensure that all are aware of relevant information.</li><li> Enable and support the service user to deal with conflict and disputes amongst service users and between service users and neighbours.</li></ul><ul><li> Assist in the delivery and development of resident activities.</li></ul><ul><li> Keep all prescribed records in order that the value of the tenant support service can be audited and comply with confidentiality policy.</li></ul><ul><li> Build links with external organisations, to maintain constructive working relations and to ensure resident's needs are met.</li></ul><ul><li> Participate in office duty arrangements.</li></ul><ul><li> Provide cover for absent Housing Support Assistants &amp; Supported Housing Assistant.</li></ul><ul><li> Accompany a colleague to an appointment or visit where dual attendance is required.</li></ul>General tasks <ul><li> Attend and participate in training sessions or activities as required.</li></ul><ul><li> Participate in team meetings and supervision as required,</li></ul><ul><li> Perform other such duties as may be required to further the aims of Target Housing within the Health and Safety requirements.</li></ul><ul><li> Adhere to all of Target Housing's policies and procedures in particular our Equal Opportunities, Confidentiality and Health and Safety policies.</li></ul><ul><li> Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing.</li></ul>Person specifications <ul><li>Understanding of services provided to vulnerable groups</li></ul><ul><li>Understanding of delivering supported housing services. </li></ul><ul><li>Understanding of delivering services to residents in housing and supported accommodation</li></ul><ul><li>Basic knowledge of Welfare Benefits System. </li></ul><ul><li>An understanding of risk assessments and support planning</li></ul><ul><li>Understanding of the Judiciary System in the UK</li></ul>Competencies Customer Focus (Critical) Integrity (Critical) Team Working (Critical) Confidence &amp; Judgment (Very Important) Communication and Influence (Very Important) Planning &amp; Organising (Important) Technical (Important) Closing date 30/08/2024. Target welcomes applications from all members of the community. Target reserves the right to close this role earlier than stated should the number of applications suffice.

Housing Support Worker

Head of Customer Experience (Housing and Repairs) Service Name: Amber Housing Salary: £55,260 PA Location: Working from Home but would expect to be on our customer sites at least 2 days per week Hours: 38 Hours PW About Amber Housing: Amber Housing are a wholly owned not-for-profit subsidiary of Ambient Support. We have been providing quality housing management, property development and other housing related services for over a decade. We are proud of the solid base of professionalism and expertise that we bring to the services that we offer and have won awards that demonstrate our ability to deliver the highest quality of service to the organisations we work with and people we support. The role of our Head of Customer Experience : * Oversee delivery of Amber Housing's services to our customers managing the day-to-day delivery of housing services and repairs. * Lead responsibility for the operation and delivery of Amber Housing's call center service delivered through an external organisation. * Management of contractor agreements and qualifications/quality assurance documentation. * Financial management of repairs and maintenance budgets including the review, authorization, and processing of contractor invoices. * Monitoring housing and repairs performance including recording, analysis, and quarterly reporting of contractor performance indicators. Overall responsibility for five employees: - Housing &amp; Agency Contracts Manager - Housing Officer - Repairs and Business Services coordinator - Invoice Administrator Skills and attributes of our Housing And Repairs Manager: - Educated to Degree level or equivalent in relevant role. - 2 years' experience in a maintenance, supervisory or management role in housing and/or repairs - Building relationships externally and with internal customers - Complaints handling - Preparation of performance reports and statistics - Management of external contractors and contracts - Excellent verbal and written communication skills - Excellent IT skills particularly, Excel, Word, and competent user of Outlook - Financial management - Negotiating skills - Assertiveness but calm demeanor - Tenacity and attention to detail - Sound judgement and analysis - Customer Service - Team Working - Self-motivated &amp; good time &amp; management - Planning &amp; forecasting - Flexibility in working arrangements (willing to work outside normal working hours) - Participation as required in telephone On-Call arrangements. - Ability to drive, willingness to travel and have access to a vehicle. Our Head of Customer Experience benefits will include: - 29 days plus 8 statutory per annum - Flexible working, enabling life-work balance. - Range of qualifications including, care certificate, apprenticeship schemes in the health and social care sector and management development programme. - 'Refer a Friend' bonus scheme. - Membership of Health Service Discounts scheme. - Free access to comprehensive Employee Assistance Programmer. Do you want to take your first steps towards a new rewarding career? If the answer is yes, then we'd love to hear from you. We positively welcome diversity of background, ethnicity, skills, talents, and contributions from everyone. We are committed to Safeguarding. An Enhanced DBS clearance is required for this post. References will be obtained for all roles. REF- INDLP

Housing and Repairs Manager

Housing &amp; Support Officer Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? Housing management activities form part of this role, along with supporting clients daily, to empower them to resolve their problems to reach positive outcomes. If you have relevant experience of working with vulnerable people or have transferable skills, we would like to hear from you. If you'd like to work for us but have no previous experience? That's fine, as training will be provided. Salary - £26,000 per annum plus benefits (pro rata for part time) Location - Wokingham Full time - 39 hrs per week It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. About you You will be reflecting Transform's values in everything you do, as part of our team you will act as a keyworker to named clients, and support clients to achieve their goals and live as independently as possible, whilst ensuring they are safe and able to manage risks appropriately. A little more about your core tasks as a Housing &amp; Support Officer: <ul><li>Ability to develop non-judgmental professional relationships with clients </li><li>The ability to manage your own time, delivering outcomes, meeting deadlines</li><li>Computer literacy (Excel, Word, Outlook and the Internet) </li></ul>Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need. For an informal discussion about the role please email <a href="mailto:cpower@transformhousing.org.uk" target="_blank">cpower@transformhousing.org.uk</a> to arrange a call to discuss the post further or apply directly. About Transform Housing &amp; Support We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton. Why work at Transform Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible. Our benefits are great too and include: <ul><li>28 days annual leave per annum, plus bank holidays (pro rata for part time) </li><li>An additional 1 day (pro rata) per annum wellbeing day </li><li>A defined contribution pension scheme </li><li>Training and development opportunities </li><li>Interest-free staff loans </li><li>Flexible working options </li><li>The opportunity to buy or sell up to five days annual leave per holiday year </li><li>Life assurance cover </li></ul>Other things you need to know At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.

Housing & Support Officer

Housing &amp; Support Officer Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? Housing management activities form part of this role, along with supporting clients daily, to empower them to resolve their problems to reach positive outcomes. If you have relevant experience of working with vulnerable people or have transferable skills, we would like to hear from you. If you'd like to work for us but have no previous experience? That's fine, as training will be provided. Salary - £26,000 per annum plus benefits Location - Spelthorne Full time - 39 hrs per week It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. About you You will be reflecting Transform's values in everything you do, as part of our team you will act as a keyworker to named clients, and support clients to achieve their goals and live as independently as possible, whilst ensuring they are safe and able to manage risks appropriately. A little more about your core tasks as a Housing &amp; Support Officer: <ul><li>Ability to develop non-judgmental professional relationships with clients </li><li>The ability to manage your own time, delivering outcomes, meeting deadlines</li><li>Computer literacy (Excel, Word, Outlook and the Internet) </li></ul>Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need. For an informal discussion about the role please email <a href="mailto:swilliams@transformhousing.org.uk" target="_blank">swilliams@transformhousing.org.uk</a> to arrange a call to discuss the post further or apply directly. About Transform Housing &amp; Support We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton. Why work at Transform Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible. Our benefits are great too and include: <ul><li>28 days annual leave per annum, plus bank holidays (pro rata for part time) </li><li>An additional 1 day (pro rata) per annum wellbeing day </li><li>A defined contribution pension scheme </li><li>Training and development opportunities </li><li>Interest-free staff loans </li><li>Flexible working options </li><li>The opportunity to buy or sell up to five days annual leave per holiday year </li><li>Life assurance cover </li></ul>Other things you need to know At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.

Nexus Mods is looking to bolster our ranks by recruiting an experienced Community Manager to work with our existing team to help us better serve our community. We may also consider more junior candidates, depending on relevant experience. Reporting to our Community &amp; Support lead, this position is based in our sunny offices in Exeter in the UK and you will need a right to work in the UK before you apply. As a business, we work a 4-day work week, with all staff on-site in our Exeter office. This hybrid role will require Wednesday and Thursday working in the office, Friday and Saturday working from home and three days off. The Role As a Community Manager, it is your responsibility to interact with and look after the Nexus Mods community and understand the needs and wants of the various smaller communities within. You will be the public face of Nexus Mods and the go-to person for any questions users have specifically about the community including our rules and regulations and how we enforce them. Your position will have both an internal and external focus. On the one hand, helping to manage and look after the community we already have while on the other helping to expand the Nexus Mods community further, inviting new mod authors to join us and expanding our reach into new games. As part of this role, you will help to manage and coordinate our moderation team, ensuring they continue to do a good job, providing them support when needed and helping to find and recruit new members to the team as and when necessary. You will need to have your finger on the pulse of the Nexus modding community, the general gaming modding community and the wider gaming industry so you can fully represent us in all those spheres. It'll be your job to ensure the Nexus Mods community remains strong and vibrant while continuing to grow. This is not a junior or entry-level role and applicants must have prior Community Management experience. Please provide a cover letter with your application that details your previous work in such positions when applying. Please do not apply if you have not previously worked in such a position before. Responsibilities Embodying the spirit and ethos of Nexus Mods, you will act as a point of contact for users across our forums, Discord, social media and support platforms. You will help to expand the reach of Nexus Mods by communicating with mod authors from games we do not currently support, helping them bring their mods to Nexus Mods. As an advocate for the community, you will provide the "community perspective" when working together with the Design, Web, or Vortex (our mod management tool) teams on projects, to help steer the development of our platform. Nexus Mods is home to millions of pieces of content. Our vision to "Make Mods Easy" requires a constant overview of content being uploaded to the platform. In addition to core community work, this role will be heavily focused on ownership of incoming content moderation reports and inboxes. You will have ownership of the community moderation inboxes. This includes reported content from mod pages, images and collection uploads. It will also involve responding to and dealing with high-profile issues with moderation on the site. You will also be the community owner of account fraud detection. This will include identification and reporting back to the business on potential fraudulent activity. You will also own and manage aspects of our site-wide policy and communications and act as a main point of contact for our volunteer moderators. Requirements Requirement of weekend coverage Your work days will be Wednesday to Saturday. We currently have a business need to cover our community over the weekend which is typically our most busy period. <ul> <li>This is an office-based position. You need a right to work in the UK and a willingness to relocate to Exeter as soon as possible. We cannot provide VISAs.</li> <li>This is a hybrid role, covering a 4-day work week, with 3 days off. Wednesday and Thursday will be working from the office, Friday and Saturday working from home. </li> <li>Strong communication skills both verbal and written (English).</li> <li>The ability to remain calm and impartial even when people in the community are being unfair or unreasonable, maintaining a professional demeanour throughout.</li> <li>Working with large communities and having extensive moderation experience.</li> <li>Understanding of current social and geopolitical issues.</li> <li>Detail-oriented and strong communication skills.</li> <li>Ability to work alone and take ownership over decision-making.</li> <li>Solid conflict resolution skills as you will often be dealing with conflicting perspectives.</li> </ul>Bonus Skills <ul> <li>A good understanding of how Nexus Mods works and the rules of Nexus Mods.</li> <li>A deep understanding of how modding works such that you can properly investigate and resolve mod author conflicts regarding asset permissions.</li> <li>Previous experience making and releasing mods.</li> <li>A sense of humour.</li> <li>A love of computer games.</li> </ul>Benefits Salary Between £25,000 - £50,000 depending on your experience level. Benefits <ul> <li>As a business we recently moved to a 4-day work week, working 32 hours each week with no reduction in salary. This role would have the requirement of working Wednesday - Saturday. Working 8 hours a day in the offices for 2 days and the option to work from home on Friday and Saturday. This means you would have Sunday, Monday and Tuesday as your days off each week. We are happy to discuss this process and what it means for you.</li> <li>25 days holiday a year, plus an additional holiday day after you have worked in the company for 1 year, 3 years, and 5 years. The 25 days of holiday is inclusive of 8 days of mandatory bank holidays.</li> <li>3 days off each week.</li> <li>An allowance of 25 Euros each month to spend on video games, to play in your own personal time, that can be unrelated to work (any games you need to do your job are bought by the business!).</li> <li>Employee Assistance Programme.</li> <li>Private BUPA healthcare for option for you and your family.</li> <li>We will provide high-spec hardware for you to work on in the office, and to take home.</li> <li>For the right candidates, we may be able to assist with relocation expenses and logistics.</li> </ul>Diversity and Inclusion We celebrate diversity and want you to bring your whole self to work. <ul> <li>Supporting an incredible community of tens of millions of users, we thrive on engaging as many views as possible to improve our platform. We see no reason why our culture should be any different.</li> <li>We undertake Diversity, Inclusion and Belonging training to be more aware of diverse views and our own biases to make sure we don't leave anyone feeling unheard or left behind.</li> </ul>Everyone is welcome. Black Tree Gaming Ltd. is the owner of NexusMods.com, one of the largest gaming websites online with a user base of over 45 million users and serving over 3 billion page views a year. Based in the heart of Southernhay, Exeter - we are a computer game-loving collaborative team solving large-scale challenges with the latest technology. The company is privately owned and has been profitable for over 15 years. Our mission is to make modding games as easy as possible. We have supported our community by paying out $7,000,000 to creators since 2018 and donating around $200,000 to charity. To Apply In order to apply, you will need the right to work in the UK - we do not have the ability to sponsor a VISA at this time.

Community Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Lys Lander in Truro. The development offers modern retirement apartments exclusively for over 60s in a convenient location with easy access to vital local facilities. Hours: 30 hours per week Monday to Friday. We can be flexible around school hours. Salary: £20,857.67 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone are looking for a Relief House Manager to join the team to cover ad hoc shifts around Hertfordshire and Essex. Hours: Flexible hours to be agreed with Operations Manager Hourly rate: £13.37 per hour Mileage will be paid. Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression and in addition you will work in the most beautiful surroundings. About the Role of a Casual House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. A House Manager is a diverse role encompassing front of house management, facilities, event coordination and customer service. Some of the Casual House Manager duties within this role include: <ul> <li>Helping Homeowners settle into their new home.</li> <li>Providing a professional front of house service and welcome all visitors in a friendly manner.</li> <li>Being available to all Homeowners to offer help, support and advice as necessary.</li> <li>Promoting good communications between the Homeowners and their families, and our partners and suppliers who provide support and other services.</li> <li>Managing the development -, gardens and grounds - in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is provided for our Homeowners.</li> <li>Dealing with emergency situations as they arise in a professional way.</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>To be reliable and flexible to deal with out of hour's calls and emergencies on the development.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the support you need to help you meet your career goals. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone is officially recognised as a 'Great Place to Work!' We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not currently offer sponsorship for any of our roles. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Relief House Manager

About Us Collaboration, Intelligence, and Leadership CyberEdBoard is the premier member's-only community of executives &amp; thought leaders in the fields of information security, cybersecurity, and information technology. Members have access to a robust platform of resources that promote peer-to-peer networking &amp; knowledge-sharing, executive-level education, &amp; professional growth. Executive members use the CyberEdBoard engagement platform to further enhance their professional brands, create &amp; exchange member-exclusive resources, obtain accredited education &amp; content, contribute in the executive mentor marketplace, &amp; seamlessly connect with senior security peers &amp; experts around the world. The Opportunity We are seeking a Community Engagement Manager who will lead the execution of CyberEdBoard's membership engagement strategy. As a key part of CyberEdBoard's engagement &amp; distribution team, the Community Engagement Manager role will require a customer service focus paired with a research &amp; analytical mindset to develop models for understanding CyberEdBoard's community. The goal is to engage with executive members to catalyze impact &amp; to assess the effectiveness of distribution for both online &amp; offline engagement efforts. Based on the insight gleaned from analyzing the behavior, needs, &amp; networks of CyberEdBoard's digital community, the Community Engagement Manager will help fortify &amp; grow the community with the ultimate goal of elevation &amp; sustainability. In this role, you will work closely with staff across the organization to help strategize new &amp; exciting ways to keep the community actively engaged through the CyberEdBoard website, app, social media, &amp; community platform while fostering viable relationships to help identify &amp; explore opportunities to maximize sustainability &amp; engagement for optimal performance. Our ideal teammate would come from a strong background of cybersecurity membership management/development, communications, web analytics, content development, and digital strategy. Responsibilities <ul><li>Design and execute content for CyberEdBoard Talks.</li><li>Act as a liaison between CyberEdBoard members and ISMG events and editorial staff.</li><li>Manage and facilitate members-only working groups.</li><li>Identify collaborative opportunities that keeps members returning to our CyberEdBoard app to ensure members of the community are actively engaged.</li><li>Conduct annual reviews with members to ensure CyberEdBoard provides customized value.</li><li>Experience in quantitative and qualitative research methods, including survey creation.</li><li>Ability to synthesize extensive research and data into clear written and oral presentations.</li><li>Developing marketing campaign plans for target audiences, informed by analysis, for key initiatives.</li><li>Developing and executing on membership strategy, program, and activities.</li><li>Daily moderation in the CyberEdBoard app to promote consistent engagement.</li></ul>Required Experience <ul><li>Bachelor's Degree or higher in PR, Communication, Marketing, or other related areas.</li><li>3+ years of experience in membership or community management/development.</li><li>Experience working with CISOs or other C-Level executives.</li><li>Must possess a strong understanding of the cybersecurity industry and technology (B2B experience is preferred).</li><li>Prior experience within Events or Journalism.</li><li>Meticulous attention to detail &amp; strong organization skills.</li><li>Strong understanding of Excel, Projects, PowerPoint.</li><li>Experience with website design and graphic design are ideal.</li><li>Self-starter who thrives in a fast paced, dynamic start-up environment with an outstanding ability to multitask and tackle tight deadlines.</li><li>Ability to project manage/prioritize multiple projects simultaneously.</li><li>Excellent customer service skills.</li><li>Must be an independent thinker with a solution oriented mindset.</li></ul>

Community Engagement Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Beck House in Isleworth. The development offers modern retirement apartments exclusively for over 60s in a convenient location with easy access to vital local facilities. Hours: 25 hours per week Monday to Friday. We can be flexible around school hours. Salary: £17,381.42 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Vacancy Name Recovery Coordinator Vacancy No VN4339 Employment Type Temporary Hours Per Week 37.00 Work Pattern Includes weekends &amp; evenings Location HMP Northumberland - Morpeth NE65 9XG Location Region North East Location City Morpeth Location Postal Code NE65 9XG Interview Date Job Details 'Everyone is different. At Humankind we value your difference. Join our inclusive organisation.' About the role... Check out the Recovery Coordinator job description and person specification. Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full. 'The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band' "When you choose to join us, you're choosing more than just a job.... you're choosing to make a difference" An exciting opportunity has arisen for a Recovery Coordinator to support Humankind's service delivery within the prison services. As a Recovery Coordinator, you will provide 1:1 support for service users, from brief interventions through to structured treatment, including groups to ensure that every recovery journey is tailored to individual priorities. You will take a "whole person" holistic approach to ensure that every service user's package of care encompasses all areas of their wellbeing, to achieve the best possible outcomes for every person. Who are we... Humankind is one of England's most successful home-grown charities. We provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK. We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in our service users and their ability to make positive changes when they don't always believe in themselves. We are incredibly proud of the work that we do to help address health inequalities in England. Every five minutes, an individual accesses one of our services, and we have supported over 90,000 people across all our services last year. Check out our impact report here to read more about the important work that we have done. About you... The successful post holder will match our ambition and commitment to provide the highest standards of service quality and performance within this partnership. What can Humankind offer you...🏖Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service)📅Annual leave purchase scheme💰Enhanced occupational sick pay %Enhanced employer contribution to your workplace pension👪Death in service benefitFree Will writing👓Eyecare vouchers🛍Blue light card discount💡Fantastic learning and development opportunities, including free training courses🏠Work-life balance- flexible working and family friendly policies🏃 Happy, Healthy You! - our wellbeing offers for our workforce🤝Employee Assist Programme and Humankind Support Networks Humankind is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@humankindcharity.org.uk" target="_blank">people.recruitment@humankindcharity.org.uk</a> Salary Period Per Annum Vacancy Salary Range £24,020-£30,790 DBS Requirement Enhanced Adult Barred Does role require Police/Prison vetting? Prison Vetting Driving licence required for role? No Applications Close Date 17 Sep 2024

284 Jobs