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Description The job itself We have an exciting opportunity to join Housing Services in delivering front line services to the public. The Post is based at Bridlington Town Hall. The work is challenging and varied and will focus on homelessness case work including checking eligibility and carry out investigations in line with the Housing Act 1996 (as amended). You will occasionally be required to attending Multi Agency Meetings and assist with other related projects. The role may occasionally include general tenancy and estate management (which includes progressing possession cases through the County Courts), housing allocations, void control and providing housing advice including assisting with the legal responsibilities under the Homeless Reduction Act. The successful applicant must have a sound knowledge of housing legislation and policy and have housing experience. The post will be based at Bridlington Town Hall, however, the Council anticipates that the successful candidate will work in a blended way combining both working from home, from other centres and the office and is keen to offer flexibility to this role where this benefits both residents and officers. Job Outline and Employee specification

Housing Management Officer (Homelessness Prevention Officer)

Salary: £26,250 Contract: Permanent Hours: Full Time 37.5 hours You are required to have a valid UK driving licence for this role. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the North West. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. This is a static role within the Liverpool area ensuring that the property within the allocated location is safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to take on a range of responsibilities such as: Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide. Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP). Report all property faults identified, correctly categorising them for appropriate response. Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided. Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments. Respond to customer complaints What you'll need to do the role Due to the nature of the role Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco A place you can make an impact: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. A place for you: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer Pension upto - 6% Employee Assistance Programme Chance to contribute to innovation in the public services A company passionate about diversity and inclusion Serco Benefits package A safe and supportive culture A company passionate about diversity and inclusion All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. #aasccareers Salary: £26,250 Contract: Permanent Hours: Full Time 37.5 hours You are required to have a valid UK driving licence for this role. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the North West. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. This is a static role within the Liverpool area ensuring that the property within the allocated location is safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to take on a range of responsibilities such as: Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide. Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP). Report all property faults identified, correctly categorising them for appropriate response. Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided. Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments. Respond to customer complaints What you'll need to do the role Due to the nature of the role Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco A place you can make an impact: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. A place for you: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer Pension upto - 6% Employee Assistance Programme Chance to contribute to innovation in the public services A company passionate about diversity and inclusion Serco Benefits package A safe and supportive culture A company passionate about diversity and inclusion All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Housing Officer - Liverpool

Job Description <ul> <li>Babergh and Mid Suffolk District Councils - Great Wenham Operational Hub, Colchester (Near Ipswich), Essex CO7 6PS</li> <li>£42,403 - £49,498 per annum (pro rata for part time)</li> <li>Full Time, 37 hours per week</li> <li>Permanent</li></ul>Full time, part time and job share opportunities will be considered. What we are looking for We are looking for two Building Maintenance Surveyor's to join our new Housing Operations and DLO (Direct Labour Organisation) Team. To be successful, you will be driven and share our values, commitment, and motivation to make a difference for our residents, clients, and communities. Babergh and Mid-Suffolk District Councils are going through an exciting period of change, with a new operating model being developed for the DLO within our Housing Directorate. The DLO oversees the maintenance of housing repairs and voids with some planned work activities and is supported by several contractors. The DLO has its own trade team. This is your opportunity to join our new team at inception and to help shape the future of our Housing Operations and DLO. About the role Working from our Great Wenham Hub, or other site-based working environment as required, you will deliver a full range of professional surveying services within Housing Operations and the DLO. Reporting to the Senior Surveyor, your work will include, but is not limited to providing specifications of complex works, managing and coordinating works, mutual inspections, disrepairs, inspections, and complaint resolutions. In your role, you will: <ul> <li>ensure statutory and industry best practices and compliance, delivering the highest technical standards </li> <li>complete surveying and inspections of works, creating maximum efficiency and ensuring key performance indicators are maintained</li> <li>provide expert technical advice, working with both internal and external stakeholders to ensure that works are delivered within agreed timeframes and to the desired quality of workmanship</li> <li>offer support and guidance on building-related matters and enquiries, often of a complex or multifaceted nature</li> <li>contribute to continuous improvements and help deliver top-quartile performance within the DLO and across Building Services</li> <li>ensure all surveying tasks are completed within set timescales to meet work deadlines and comply with policies and procedures</li> <li>support the Senior Surveyor in the planning and execution of surveying works</li> <li>work with the Assets Team providing surveying duties around complex surveying works, major and planned works, compliance, feeding into stock condition surveys and updating stock information on databases. </li> </ul>The role will be part of an out-of-hours call-out rota. About you <ul> <li>You will Ideally hold an RICS accredited surveying degree or a minimum HNC standard and a NEBOSH Certificate in Health and Safety.</li> <li>We are looking for experienced Surveyors with a thorough working knowledge of current and appropriate building works legislation, including CDM and Health and Safety.</li> <li>You will have a good technical knowledge of housing properties and their building and service components as well as sound knowledge of building defects and solutions and the ability to estimate building costs.</li> <li>A team player, you will need to be an effective problem solver, demonstrating attention to detail in your work and strong organisation and communication skills.</li> <li>A full valid driving licence is essential to carry out the duties of this role.</li> </ul>If you think you have what it takes to be successful in these surveyor roles, even if you don't meet all the requirements, please apply. We would appreciate the opportunity to consider your application. About us Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk. We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK. Benefits <ul> <li>Great opportunities for learning and development.</li> <li>Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays).</li> <li>Competitive Local Government Pension Scheme.</li> <li>Wellbeing Support Programme.</li> <li>Employee Assist Programme.</li> <li>Health Care Options.</li> </ul>For more information, please visit our Employee Benefits page (suffolkjobsdirect,org). Our ways of working Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with. We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents. For more information Please read the Job Description and Person Specification (pdf) before applying for this job opportunity. For an informal discussion, please contact Jane Branch, Head of Operations and DLO,by either calling 01449 724619 or emailing <a href="mailto:jane.branch@baberghmidsuffolk.gov.uk" target="_blank">jane.branch@baberghmidsuffolk.gov.uk</a> Closing date: 5 pm, 14 October 2024. When applying, please ensure: <ul> <li>that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only.</li> <li>your statement indicates how you meet each of the criteria in the 'Person Profile' section of the Job Description and Person Specification (pdf).</li> </ul>This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. About the Team How to apply Step 1 - read the advert and the Job Description and Person Specification (JD and PS). Step 2 - complete the Supporting Statement template Step 3 - complete the online application and upload your statement. Your statement needs to indicate how you meet the criteria in the 'Person specification ' section of the (JD and PS) Your statement should: <ul> <li>Be no more than 2 sides of A4</li> <li>use the template provided (other formats will not be accepted)</li> <li>be uploaded on your online application, as without this, your interest will not be progressed.</li> </ul>

Building Maintenance Surveyor

Job Title: Tenancy Manager Location: Crowthorne House Brand: LRG Salary: £27,000 basic plus £1k objective bonus (£250 quarterly) Hours: 08:30am - 17:00pm. About Leaders: Leaders Romans Group, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market. Job Summary and key responsibilities: Reporting to the Head of Tenancy Management, LRG are seeking a Tenancy Manager to join a dedicated and dynamic new team based in Crowthorne House, Wokingham. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our non-managed landlords, assisting them with inquiries, booking check out and compliance appointments, assisting with the end of tenancy deposit administration, and ensuring a smooth process throughout the tenancy from beginning to end. Key Responsibilities: <ul> <li>You'll be expected to provide excellent levels of both telephone and written communication.</li> <li>To ensure Non managed check out process is followed and communication is sent out within company process via the Depositary site </li> <li>Working to ensure that all mandatory compliance / legislation is in place where landlords have requested we organise this, if this has not occurred to ensure that company process has been followed</li> <li>Booking check out appointments, and communicating the end of tenancy process with non-managed Landlords and Tenants</li> <li>Placing calls to all non-managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frame</li> <li>Dealing with non-managed deposits that are part of the No Deposit Scheme </li> <li>To work with the team leaders, head of centers and branch network to understand the reason for any lost units </li> <li>To maintain high levels of communication to internal and external customers </li> <li>To act as a consistent contact point for our non managed clients</li> </ul>What are we looking for: <ul> <li>Excellent communication, written and verbal </li> <li>Professional telephone manner </li> <li>Organisational skills, time management and attention to detail </li> </ul>What we can offer you: <ul> <li>Proven track record for career growth and advancement within the company </li> <li>Market leading training and ongoing professional development </li> <li>Access to a diverse portfolio of properties </li> <li>Supportive and collaborative team environment </li> </ul>Benefits: <ul> <li>Competitive base salary and additional incentives </li> <li>Quarterly and yearly awards including trips abroad </li> <li>Salary sacrifice pension scheme </li> <li>Generous Holiday allowance, increasing by 1 day per year based on service </li> <li>Excellent Parental leave and newly introduced Fertility policy </li> <li>Staff discounts </li> </ul>Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. Leaders Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered. Department Property Management Locations Crowthorne House Wokingham Employment type Full-time Driving Licence Required No

Tenancy Manager

12th September, 2024 About us: At Anglicare SQ, we believe everyone has a story. With a 150-year heritage, we exist for individuals of all life stages who may be experiencing challenges or entering a new phase of life. Our skilled staff deliver a breadth of care-based services, across a vast geographic footprint, and in many types of locations. About the Program: Insync is a program for young people who are at risk of, or who are currently experiencing, homelessness in Brisbane, Redlands and Logan. Our team supports young people with crisis and transitional accommodation, while helping to increase their living skills and achieve their goals through a case planned process. About the role: The overall purpose of the Practitioner is to provide case management, care and support to young people living in our accommodation or in the community. The care and support provided will enhance opportunities for the young person to participate in appropriate activities to support development community inclusion, positive relations with family of origin and to contribute to their accommodation stability. This position is a 5 Month Fixed- Term Contract, working Part-Time, 24 hours per week at Insync Cleveland, providing leave coverage until 10th February 2025. Specific hours/times can be negotiated. Responsibilities: <ul> <li>Provide comprehensive case management, mediation, and advocacy for young people and their families, aligning with Anglicare's practice framework.</li> <li>Facilitate goal-setting sessions, assess needs, and coordinate access to community and government resources to support youth development and family stability.</li> <li>Develop living skills programs and collaborate with specialist services to ensure integrated service delivery within a case management framework.</li> <li>Contribute to the review and development of the organizational business plan, identifying service gaps and participating in community project development.</li> <li>Maintain meticulous documentation and reports, ensuring compliance with organizational standards and procedures.</li> <li>Assist in the development and review of policies and procedures, and update resources from external agencies to support effective service delivery.</li> <li>Foster a positive team environment through active participation in staff meetings, providing peer support, and contributing innovative ideas for continuous improvement.</li> <li>Pursue ongoing professional development opportunities to enhance skills and stay abreast of industry best practices.</li> </ul>Qualifications, Credentials and Other Requirements: <ul> <li>Degree in Health, Human Services, Behavioural Science, Social Work, Psychology or similar (this is an essential requirement of the role)</li> <li>Current National Police Check</li> <li>Current Blue Card</li> <li>Current Queensland Driver Licence</li> <li>Ability and willingness to travel within the service region</li> </ul>About You: <ul> <li>Proactive communication and relationship-building skills with diverse young people</li> <li>Strong negotiation and facilitation abilities</li> <li>Demonstrated autonomy, effective time management, and collaboration within a multi-disciplinary team</li> <li>Commitment to networking, promotion, and representation of services to the wider community and government agencies</li> <li>Capacity to value differences, self-determination, social justice, and strengths-based approaches to youth support</li> </ul>Why Join Anglicare? <ul> <li>Join a respected Not For Profit and make a real impact in your role to assist Queenslanders in need.</li> <li>Salary Packaging - get up to $15,900 of your salary tax free to pay for items such as Rent, Mortgage, Credit Cards, Utilities, School Tuition and more.</li> <li>In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, venue hire, holiday accommodation etc.) </li> <li>Enjoy the potential tax savings of a Novated Car Lease.</li> <li>Employee Discounts at some of Australia's leading retailers.</li> <li>6% Bupa Health Insurance Discount.</li> <li>Referral App - Earn real $$$ for sharing jobs to your network and potentially earn up to $300 per referred successful starter.</li> <li>Career Opportunities - join a company who aim to promote from within to fill new roles with our internal-only Job Board.</li> <li>Opportunities to purchase additional annual leave.</li> <li>Pastoral Care Support &amp; Employee Assistance Programs.</li> <li>Free annual Flu vaccinations.</li> </ul>Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental health. We promote a child-safe environment and are committed to providing on-going care and protection. What happens now? Apply now by sending us your current resume, cover letter and answer a few simple screening questions. We want to ensure all applicants have the opportunity to present their best selves, if you require any adjustments to the recruitment process or require further information please contact: Rees Maddren on 0412 441 601 Applications close on 27th September 2024 - 9:00AM Shortlisted applicants will be asked to complete a Pre-Employment Assessment that requires disclosure of pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.

Practitioner - Homelessness Youth Service

Operations Manager Dacorum (Care &amp; Supported Housing - Learning Disabilities) 37.5 hours per week - £42,588 per annum Who We Are Hightown is more than just a housing association; we're a community-driven organization committed to providing essential support and care to those who need it most. With nearly 9,000 homes under our management, primarily in districts such as Dacorum, St Albans, and Watford, we're proud to employ over 1,000 staff members who share our vision of creating thriving, inclusive communities. About the Role As a Care and Supported Housing (C&amp;SH) Operations Manager, you'll play a pivotal role in our middle management team, overseeing the day-to-day operations of services in Dacorum. Overseeing 2 supported living schemes and outreach services, your responsibilities will be diverse and impactful. Your primary objective will be to ensure our services remain flexible, responsive, and aligned with the evolving needs of the people we support, ensuring the people we support have a good quality of life. Key Responsibilities Regulation: <ul> <li>Ensure compliance with the Care Act 2014 and relevant regulatory frameworks.</li> <li>Maintain adherence to National Standards for semi-independent provision.</li> </ul>Support Services: <ul> <li>Deliver high-quality, person-centered care and support services.</li> <li>Champion positive risk-taking cultures and promote independence.</li> <li>Facilitate effective communication with people we support and stakeholders.</li> </ul>Service Development: <ul> <li>Drive the development of new services and transformation initiatives.</li> <li>Foster key relationships with commissioners and regulatory bodies.</li> </ul>Staff Matters: <ul> <li>Lead recruitment, induction, and development of staff members.</li> <li>Promote a culture of learning, reflection, and continuous improvement.</li> </ul>Management: <ul> <li>Develop annual plans and uphold organizational policies and procedures.</li> <li>Conduct audits and implement quality improvement measures.</li> <li>Ensure compliance with contractual and regulatory requirements.</li> </ul>Leadership: <ul> <li>Excellent leadership and change management skills.</li> <li>Exceptional communication and interpersonal skills.</li> <li>Ability to inspire, motivate, and develop a team.</li> <li>Strong problem-solving and decision-making abilities.</li> <li>High level of organisational and time management skills.</li> </ul>Premises: <ul> <li>Oversee maintenance, health, and safety concerns.</li> <li>Manage service finances and procurement processes.</li> </ul>Records, Reports, and Administration: <ul> <li>Maintain accurate records and produce clear reports.</li> <li>Ensure compliance with organizational key performance indicators.</li> </ul>Special Conditions of Service <ul> <li>Flexibility in working hours, including evenings, bank holidays, and weekends if required.</li> <li>Participation in an on-call rota.</li> </ul>Why Hightown? At Hightown, we're committed to fostering a supportive and inclusive work environment where every team member is empowered to make a difference. When you join us, you'll become part of a dedicated team that values collaboration, innovation, and compassion. Plus, with opportunities for professional development and career advancement, your potential for growth knows no bounds. The Benefits: In return for your hard work and commitment, we offer a benefits package which includes: <ul> <li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li> <li>£42,588 for a 37.5 hour a week contract</li> <li>Regular support from your line manager and colleagues</li> <li>Annual bonus based on satisfactory performance</li> <li>Monthly attendance bonus on top of your basic salary</li> <li>Annual salary and cost of living review</li> <li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li> <li>Ongoing professional development and support to deliver outstanding support</li> <li>Workplace pension scheme and life assurance of three times your annual salary</li> <li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li> <li>Friendly and supportive team environment</li> <li>Employee assistance helpline</li> <li>Mileage paid for car usage</li> <li>Fully paid DBS</li> </ul>How to Apply If you're ready to embark on a rewarding career journey with Hightown, we want to hear from you! To apply for the Care and Supported Housing Operations Manager role, please click the link or visit our website and submit your application today. Join us in our mission to empower individuals, build stronger communities, and create lasting change. Together, we can make a real difference in the lives of those we serve. Appointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities &amp; Disability Confident Employer.

Operations Manager (Care and Supported Housing - Learning Disabilities)

To provide a floating support service for individuals experiencing substance use, mental health and or housing related issues. Providing support that enables service users to live independently and feel safe and secure with the long-term aim of them living substance free and independently in their own homes. Working with service users in areas such as employment, training and education, debt management and daily living skills to promote wellbeing and a healthy lifestyle. AC217 Candidate Pack.pdf How to Complete an Application Form Interview Date: Friday 27th September 2024 If you think you might have these skills, but are not 100% sure, please do still apply and let us decide. We know that certain groups rule themselves out of interesting opportunities assuming that others will be more successful, but please don't be that person. We want to hear from the widest cross section of the community. If you have difficulty accessing this information or would like it in a different format, please contact our recruitment team at [email protected] or 01492 863005 Darparu gwasanaeth cymorth fel y bo'r angen i unigolion sy'n profi problemau sy'n ymwneud â defnyddio sylweddau, iechyd meddwl a/neu faterion sy'n ymwneud â thai. Darparu cymorth sy'n galluogi defnyddwyr gwasanaeth i fyw'n annibynnol a theimlo'n ddiogel gyda'r nod hirdymor o fyw'n rhydd o sylweddau ac yn annibynnol yn eu cartrefi eu hunain. Gweithio gyda defnyddwyr gwasanaeth mewn meysydd fel cyflogaeth, hyfforddiant ac addysg, rheoli dyled a sgiliau byw bob dydd i hybu lles a ffordd iach o fyw. Os credwch fod gennych y sgiliau hyn, ond nad ydych 100% yn siŵr, gwnewch gais o hyd a gadewch i ni benderfynu. Gwyddom fod rhai grwpiau yn diystyru eu hunain o gyfleoedd diddorol gan gymryd y bydd eraill yn fwy llwyddiannus, ond peidiwch â bod y person hwnnw. Rydym am glywed gan y trawstoriad ehangaf o'r gymuned. Os ydych chi'n cael trafferth cael mynediad i'r wybodaeth hon neu os hoffech chi ei chael mewn fformat gwahanol, cysylltwch â'n tîm recriwtio yn [email protected] neu 01492 863005

Housing Support Mentor (Maternity Cover)

Cheshire East Council are currently seeking a passionate and committed Independent Reviewing Officer to join the Safeguarding and Quality Assurance Service to chair child protection conferences and provide scrutiny and quality assurance of all child protection plans made in respect of children. This service is responsible for supporting, monitoring and challenging Children's Social Care and our partners to ensure that children and young people who require child protection plans are being effectively safeguarded against abuse. This involves monitoring and quality assuring the creation and implementation of plans made in respect of these children and contributing to the work undertaken by various agencies whose job it is to provide services to the children, their families and carers. We are now seeking one full-time Child Protection Independent Reviewing Officer to join our friendly, innovative team, working flexibly across the county, including working from home. About the role The Safeguarding and Quality Assurance Service have a critical role in both over-seeing the effectiveness of multi-agency work in keeping our children safe, reducing harm, achieving permanency and in supporting operational colleagues to achieve best practice and outcomes for children. We are ambitious in ensuring that we co-produce with children, young people and their families. You will be responsible for chairing statutory child protection conferences within timescales for children and young people who may be at risk of significant harm, facilitating the full participation of agencies, parents/carers and children and young people. You will ensure efficient and effective multi-agency working in respect of the child protection plans; constructively challenging actions and interventions that are not delivering the required outcomes for children and contributing to quality assurance measures and performance management systems. We will look to you to drive up practice standards and service delivery, supporting high performance across Children's Social Care and our multi agency partners. You will be confident in identifying and constructively challenging any practice that does not keep children safe or put their interests first. About you You will be passionate about improving the lives and opportunities for children and young people in Cheshire East. You will be an enthusiastic, experienced social worker with a clear view about what best practice and outcomes look like for children, young people and their families. You will be able to demonstrate a clear understanding of quality assurance and its role in understanding and developing practice. You will also have an excellent record of multi-agency working to ensure the best outcomes are achieved. You will be committed to working together with people, and passionate about providing excellence in social work that ensures positive lasting outcomes for children and their families. You will be able to demonstrate that you are a dedicated self-starter, and that you can provide quality practice as well as have the ability to work alongside the wider partnership on shared priorities with appropriate independence, scrutiny and challenge. You will embrace change, be able to inspire people, and effectively support and develop the service. Social Work England registered; interested candidates may already perform the IRO role elsewhere however experienced social workers or managers, with a minimum of 5 years post-qualifying and supervisory experience, who wish to make a change and take up this challenge, would also be considered. The passion for working with children and young people to safeguard their welfare and improve their outcomes is the key requirement for this post so is the ability to talk to the children and find out what their views are which, in turn, assists the IRO in monitoring and reviewing whether what the children experience is good and whether the plans made for them match their needs and address any present risks. Good verbal and written communication skills are essential, as is the proven ability to effectively chair child-centred multi-agency meetings involving children and families. Knowledge of restorative practice as an operational model of social work practice is desirable. Our Independent Reviewing Officers have access to a comprehensive programme of professional development and training and high quality reflective supervision. We have worked hard to ensure that our staff can maintain a good work-life balance and we are confident that with the use of flexible working and smart IT devices, you will have the time to make a genuine difference in the lives of children and their families. Further information For an informal discussion about the role and recruitment process, please email Lisa Cook, Child Protection and Child in Need Safeguarding Service Manager, at <a href="mailto:Lisa.cook@cheshireeast.gov.uk" target="_blank">Lisa.cook@cheshireeast.gov.uk</a> with your contact details and I will call you to discuss the role in more detail.

Independent Reviewing Officer

Full Time / 37 Hours Per Week / Permanent Are you an enthusiastic and resilient individual keen on providing an effective service to young people in the care of the Local Authority? Join us as a Residential Practitioner in one of our children's homes teams which play a key role in improving the lives of children and young people in Leicester. As a result of the planned expansion of our residential service, we are advertising for new posts as well as recruiting to current vacancies. We are currently recruiting for full time permanent Residential Practitioners who will provide care, guidance, and support to the young people with violent and challenging behaviours, disabilities and complex health care needs, and in appropriate cases, to work with their families or carers. We use Signs of Safety, Success, the Secure Base and Lundy Model of Participation as frameworks of intervention to support sound social care practices and our work is underpinned by the principles of trauma informed practice. As an authority we are committed to addressing racial injustice both for the children and families we work with and across the workforce. We are committed to supporting your continual professional development and have a comprehensive training and development programme whatever the stage of your career. Working as a shift leader and key worker you will work in a team of 20 to 30 staff offering care, guidance and support to children and young people who are in the care of the Local Authority. You will be based in one of our children's homes, but you must be prepared to work in a range of locations within the community and across the service. In addition, you must be able to work to a shift rota (earlies, lates and weekends), 365 days per year, recognising that rotas may need to be altered to reflect the needs of the service, including undertaking sleeping in duties. What you'll be doing Day to day activities will include working with our looked after children and young people who may have low self-esteem or challenging behaviours. Considering the young people's cultural, racial, linguistic background, sexual orientation, religious persuasion, gender, disability, age and understanding. You will support their views and wishes, as well as those of their families and other people of importance to them. Working under the direction of the Team Manager and Assistant Managers, you will contribute to the day-to-day work of the home, by providing a safe and stimulating environment that offers care and structure that encourages appropriate social boundaries and is conducive to the total care of young people in which their emotional, social, spiritual, educational, leisure, health (including administering medication &amp; personal care) and physical needs are met. You will use your experience of recording observations, writing letters and reports on a variety of subjects being organised to suit a varied workload. Putting into practice your knowledge of legislation, e.g. Children Act 1989, Care Standards Act 2000, Children Homes Regulations and Quality Standards 2015, safeguarding policies and procedure as well as your knowledge of child development to ensure best practice and outcomes for all those who use our service. What you'll need As the ideal candidate you'll be expected to demonstrate previous experience in a residential setting with users with low self esteem and/or challenging behaviours. An understanding of child development and providing practical care of young people is essential in this role. To succeed in this role, you must be flexible to ensure that the provision a of high-quality service that takes into account the diverse needs of young people and staff. The role requires to use LCC IT systems therefore you must possess basic IT skills to include knowledge of using a variety of software packages including work processing, spread sheets and databases. You must possess a Level 3 Diploma for Residential Childcare, Level 3 Diploma for Children and Young People's Workforce (Social Care Pathway) or equivalent qualification or Social Work qualification (DIPSW, CQSW, CSS or equivalent). This post is subject to an enhanced DBS check. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, take a look at our benefits calculator. Join us We're committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page. For an informal discussion about this post, please contact Sue Aldridge on 0116 454 4813.

Residential Practitioner

This position is a possible secondment opportunity for internal applicants. Candidates should obtain their line manager's permission before applying for a secondment About the role: To support the Housing Revenue Account (HRA) undertaking a lead project management and contract management role to identify development and property acquisition opportunities and deliver new affordable homes as part of multi-million-pound projects county wide. Leading and effectively implementing all elements of project management, working independently and as part of a team to coordinate and oversee the delivery of new affordable homes and ensure projects are delivered on time and within budget. About you: <ul> <li>Project and contract management skills</li> <li>Organisational and time management skills</li> <li>Excellent written and verbal communication and negotiation skills</li> <li>Financial Management skills in managing and monitoring budgets</li> </ul> <ul> <li>Ability to manage a diverse workload working to deadlines</li> </ul>What you will do: <ul> <li>Working independently and as part of a team to lead and effectively implement all elements of project management and contract management within multi-million-pound budgets and specified quality and timeframes. </li> <li>To be responsible for project and contract risk management, maintaining risk registers, cost trackers, payment processes, lessons learnt, and other documentation as required and to take appropriate action as part of the risk management plan. </li> <li>Prepare and present reports for the Development Manager, Head of Service, Director, Portfolio Holder and present at the New Development Project Board when required relating to project status providing accurate information to inform decision making and governance. </li> <li>To lead on communications and engagement in order to establish positive relationships with local politicians, community/town councils, local communities, project stakeholders, statutory bodies, Welsh Government, consultants, contractors and further suppliers in support of project delivery. </li> <li>To undertake a lead role within the Council's procurement's policy and processes in the tendering and commissioning of new build consultancy and contracts. </li> <li>Responsible for undertaking financial and design viability assessments, maximising access to grant funding and ensuring schemes achieve statutory design and regulatory requirements and can be delivered within budget and are financially sustainable. </li> </ul>If you have any questions about the role, please contact: Development Manager Kimberly Caruana [email protected] There is no DBS Check requirement for this position.

Housing Development Officer

About the role Pay Details: JNC Pt 12 Hours of Work / Working Pattern: 37 hours per week, including working up to 3 evenings per week, with occasional weekend and overnight residentials. Main Place of Work: Office base at Civic Offices with travel to locations across the Vale of Glamorgan. Temporary Reason: Grant funded Description: You will be responsible for the delivery of a varied curriculum that works towards a youth offer for young people in and out of school. This includes support in evenings, weekends and community-based provision. Youth will be supporting those who are identified as being most at risk of becoming homeless or NEET. You will undertake work on a 1:1 or group basis delivering a variety of youth work interventions including accredited opportunities. Additional information DBS Check Required: Enhanced For Further Information, contact: Peter Williams - <a href="mailto:pjwilliams@valeofglamorgan.gov.uk" target="_blank">pjwilliams@valeofglamorgan.gov.uk</a> 07764 807257 Please see attached job description / person specification for further information.

Youth Engagement Worker EET & Homeless

Job Description About the role: We have an exciting opportunity for a Customer Liaison Officer to join our team on a full time permanent basis to cover areas within Dorset including Poundbury, Weymouth, Axminster, Seaton &amp; Sidmouth. The Customer Liaison Team consists of a dedicated team of Customer Liaison Officers, all working hard to provide an amazing customer focused service. As a Customer Liaison Officer, you will provide a Housing Management Service to your customers in a defined area. You will be the face of Guinness and your key responsibility will be to provide an accessible face-to-face service to both our homeowners and rental customers. You will work in a mobile way, out in the area meeting customers all the time. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers. What we're looking for: We're a customer-focussed organisation so we know that how we do things is just as important as what we do. You'll not only be an experienced housing professional, but you'll also have great customer service skills and a willingness to go the extra mile to get the job done. You'll also be able to demonstrate: <ul> <li>Excellent customer service delivery, demonstrating good communication and relationship building skills.</li> <li>Highly self-motivated with the ability to plan and work effectively without high levels of supervision.</li> <li>Ability to work 'on the go' using mobile technology.</li> <li>Strong resource and time management, and the ability to prioritise, delivering value for money.</li> <li>Experience of working in a climate of legislative and organisational change.</li> <li>Proven problem-solving and decision-making skills.</li> <li>Resilient and able to deal with challenging situations and deliver sustainable outcomes.</li> <li>Comfortable analysing data and drawing conclusions. </li> <li>Ability to work with IT systems on the go.</li> <li>Able to demonstrate Guinness behavioural competencies.</li> <li>A full UK drivers licence is required for this role.</li></ul>Desirable Experience: <ul> <li>Experience of working in the housing or property sector.</li> <li>Academic qualifications in Housing and/or Tenancy Management.</li> <li>Knowledge of regulatory legislation for social housing.</li> <li>Previous budget management experience.</li></ul>What we offer: <ul> <li>Competitive salary of £37,004.</li> <li>25 Days Holiday + Bank Holidays/Increases with length of service/Buy Extra Holiday.</li> <li>Healthcare Cashback Plan.</li> <li>Pension Contributions up to 9% on a matched basis. </li> <li>Life Assurance.</li> <li>Employee Assistance Programme offering offer include face-to-face counselling, a stress helpline and tax, fitness and childcare advice.</li> <li>A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure and days out. </li></ul>If you're interested in joining us and would like to apply for this role, we would love to hear from you! INDTGP About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Customer Liaison Officer

Job Advert Job role: Community Manager (2907) Location: Salisbury, Wiltshire Hours: Monday to Friday 9am - 5-pm (35 hours per week). Some flexibility is required for occasional evening and weekend events. Salary: £28,000 per annum plus benefits Contract: 9 month Fixed Term Contract The job role As a Community Manager you will contribute to our vision of being UK's leading property manager by: <ul> <li>Based at a prestigious later living housing development providing an efficient, cost-effective management service to our customers while creating a welcoming, friendly and courteous environment for our homeowners.</li></ul><ul> <li>Supporting the growth of vibrant, engaging communities, which enhance our homeowners' lives. Taking responsibility for developing strong, trustworthy relationships with homeowners, their families, and forging strong links and partnerships within the community.</li></ul><ul> <li>Organising and delivering high quality events and a vibrant social calendar of wellbeing activities.</li></ul><ul> <li>Encouraging and introducing prospective customers to our communities. Ensure that robust procedures are in place to ensure the safety and wellbeing of all residents.</li></ul>Main Responsibilities <ul> <li>Effectively manage all customer feedback including complaints, ensuring that service improvements are introduced, improving in line with feedback received.</li> <li>Working closely with external Sales Relationship Managers, advise additional support based on homeowners personal needs.</li> <li>To coordinate the distribution of annual service charges and billing, ensuring homeowners are informed of changes and responding to any feedback.</li> <li>Coordinate the Resident's Association, and homeowner focus groups, ensuring they are operated effectively.</li> <li>Arranging General Meetings with homeowners and resident's associations to discuss the management of the property and general expenditure. Minuting the meeting and making sure actions are carried out.</li> <li>Promote good communication and relationships between homeowners and their families and our partners and suppliers.</li> <li>Setting up events and activities and working with other Community Managers as well as homeowners and their families</li> <li>Monthly reporting to management and constantly providing insight gathered from the homeowners on service improvements or areas we can improve on. Reporting on KPIs and client reporting.</li></ul>Skills and Experience <ul> <li>Demonstrable experience gained in a customer facing role, or within the caring profession, preferably in Estate management, Client Services or similar</li> <li>Have a passion for providing an exceptional level of customer service at all times.</li> <li>Flexible and resilient; able to work under pressure to achieve measurable outcomes.</li> <li>Be an excellent and effective communicator, both verbally and in writing, maintaining and striving for high standards of professionalism.</li> <li>Energetic and enthusiastic with a leading and coaching mentality.</li> <li>Resolution focused with the ability to be flexible and creative in your approach.</li> <li>Full driving license, and able to travel to other developments when required</li> <li>An education to GCSE (A-C) or NVQ level 2/3 standard.</li> <li>Excellent IT skills with a thorough understanding of how IT systems and solutions can support business efficiency.</li></ul>Who are we? FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman. Why choose us? By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first. The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. We're committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse. What's next? To start your application for this role we will ask you to upload your CV and answer a few questions. Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.

Community Manager

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Infrastructure Services - Our team of infrastructure specialists design, build and maintain critical energy and water infrastructure, for the UK's largest network owners and operators. The work we do supports the requirement for effective solutions to address the UK's decarbonisation goals, and our processes minimise environmental and carbon impacts, whilst ensuring the safe and reliable operation of assets. New Homes - As experienced and specialist new build housing contractors, we create homes and regenerate areas with communities in mind. We work collaboratively with registered partners, local authorities, and private developers to provide high quality, energy efficient, and sustainable homes for people to live and grow. Connected - We connect people through fixed-line and wireless telecom infrastructure, ensuring seamless communication and access to information for all. At United Living, we have one of the largest specialist in-house teams for project management, acquisition, design, construction, and maintenance in the UK. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. You must have a UK driving licence, and own your car. Additional Information If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Resident Liaison Officer

Housing Partner (Housing Officer) At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to ensure our customers receive a best-in-class experience? We're looking for a Housing Partner (Housing Officer) to join our Housing Services team in Peterborough. If you're looking for a rewarding role where you can make a real difference for people and communities, then this is the role for you. About the role and person: <ul><li>35 hours </li></ul><ul><li>Permanent</li></ul>Always motivated to achieve brilliant standards of service, our Housing Partners are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. This involves working closely with the allocations and lettings team to onboard new tenants, working with customers to set up payment plans if they fall into arrears, managing anti-social behaviour, resolving customer complaints effectively and utilising appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary The spot salary for this post is £35,452 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. You'll also receive an additional £1,250 essential car user allowance. What will you get from us? In addition to a competitive salary and agile working, we also have a focus on employees' development. We support both professional and personal development, ensuring everyone has a development planand provide access to a wide range of internal and external learning resources. You'll also receive: <ul><li>28 days paid holiday plus bank holidays per year (pro-rata for part time) rising by 1 day per year up to a maximum of one working week. </li></ul><ul><li>A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover. </li></ul><ul><li>Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion). </li></ul><ul><li>Employee Assistance Programme. </li></ul><ul><li>"Hapi" Benefits App with multiple discounts. </li></ul><ul><li>Cycle to work scheme. </li></ul>What skills/behaviours do you need to be a Housing Partner? <ul><li>Previous customer service experience, managing complex cases and working with vulnerable people ideally in a housing context.</li><li>Excellent communication skills with the ability to empathise and communicate with stakeholders at all levels.</li><li>Demonstrate resilience and the ability to deal positively with change.</li><li>Ability to work under pressure and driven to go the extra mile to work through challenges to achieve positive outcomes for customers.</li><li>Maintain a high degree of accuracy when handling customer data in line with GDPR.</li><li>Flexible approach to work and a willingness to travel, you'll have access to a vehicle for business use.</li></ul>For a full job description of this role please click here. This role is subject to a successful DBS check. Interviews Face to face interviews will take place on Friday 4th October at our Peterborough office. Location This role involves travel to customer homes across your patch, in and around the Peterborough area. You will also be required to travel to our Peterborough office at least once a week. We're a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer's needs. We'll provide you with the equipment and software that you'll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider. Who are Accent? At Accent, we believe that everyone should have access to an affordable, sustainable, and safe home, and our work across the country aims to do just that. We're a national organisation, but with a community focus. We were formed in 1966 and have grown in the time since, and now provide homes and services to over 40,000 customers. We understand the impact our work can have in creating better places for people to live by providing well-designed housing, which is in short supply, and building sustainable communities where people choose to live. We are proud of our Homes England Strategic Partnership, which allows us to build even more homes in areas of housing need. But we are not just about building new homes. We invest in our existing homes to make sure they offer our customers the very best in living standards by adapting to meet new ideas, environmental changes, new regulations for safety and security and modern technology to make them a home for life, in every way our customers need them to be. Caring for our customers also means caring for their environment. With our ambitious energy-efficient development plans, and our retrofitting projects which are modernising our current homes; we are putting sustainability at the fore so that we can drive value for customers now and in the future. As anchor institutions in the communities where we work, it's important we leverage partnerships and seek opportunities for customers that provide the foundations for better living. We build relationships which accelerate and advance our work to ensure customers are supported if they need it and can be happy living in their homes. Our new operating model puts our colleagues in the heart of our communities. We are committed to building strong relationships with our customers and we work alongside them to co-curate the services we deliver. We never stop evolving - we are ambitious and driven and understand that great performance is a product of an inclusive and supportive environment, where colleagues can thrive and achieve their best. With a new people strategy and corporate strategy which will sets out our commitments from 2024-2027, it's an exciting time to join Accent. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: "<a href="mailto:PeopleServices@accentgroup.org" target="_blank">PeopleServices@accentgroup.org</a>". Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold sponsorship. We are excited about our future and if you are too, we'd love to hear from you.

Housing Partner (Housing Officer)

Company Description Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Infrastructure Services - Our team of infrastructure specialists design, build and maintain critical energy and water infrastructure, for the UK's largest network owners and operators. The work we do supports the requirement for effective solutions to address the UK's decarbonisation goals, and our processes minimise environmental and carbon impacts, whilst ensuring the safe and reliable operation of assets. New Homes - As experienced and specialist new build housing contractors, we create homes and regenerate areas with communities in mind. We work collaboratively with registered partners, local authorities, and private developers to provide high quality, energy efficient, and sustainable homes for people to live and grow. Connected - We connect people through fixed-line and wireless telecom infrastructure, ensuring seamless communication and access to information for all. At United Living, we have one of the largest specialist in-house teams for project management, acquisition, design, construction, and maintenance in the UK. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Tenant Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. Qualifications With the confidence to manage sometimes difficult situations, as Tenant Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information If you are a Tenant Liaison Officer or Customer Service Professional seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>All your information will be kept confidential according to EEO guidelines.

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you! More about your role This is a FTC role until March 2025 You will take an active role to engage with residents to promote safe and secure independent living, ensuring an engaging vibrant environment to reduce isolation. Providing advice on rent and service charges, assisting with benefits claims and supporting customers with their financial needs. You will work with the internal Places for People income recovery team to reduce rent arrears. At Places for People, we prioritise our dedication to safer recruitment. Therefore, an Enhanced DBS check is mandatory for this position. For more information please download our job profile available on our website. More about you It is essential that you have experience/knowledge of housing management, social care and/or wellbeing of Retirement living services. You will possess good computer skills with knowledge of all Microsoft Office applications, including Word, Excel and PowerPoint. Effective communication skills both written and verbal, with the ability to build great relationships with both customers and colleagues is required. It is important that you have a good mix of 'team player' attributes but also the ability to work effectively using your own initiative; as their will, be an element of lone working. You will also have an awareness of Health &amp; Safety. The ideal applicant will have experience of manging anti-social behaviour and challenging situations. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> <li>Pension with matched contributions up to 7%</li> <li>Excellent holiday package - 35 days annual leave with the option to buy or sell leave</li> <li>Cashback plan for healthcare costs - up to £500 saving per year</li> <li>A bonus scheme for all colleagues at 2%</li> <li>Training and development</li> <li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li> </ul>

Housing and Wellbeing Coordinator

Employer Sutton Council /*generated inline style */ Location(s) Kingston /*generated inline style */ Contract Type Fixed Term /*generated inline style */ Length of Employment / Contract End Date 2 years from start date /*generated inline style */ Working Hours Full Time /*generated inline style */ Grade 6 /*generated inline style */ Hours Per Week 36 /*generated inline style */ Salary Range £32,925 - £35,577 (£36,567 unconsolidated maximum) /*generated inline style */ Salary Basis Per annum /*generated inline style */ Leave Entitlement 28 days /*generated inline style */ Application Deadline 05/10/2024, 23:55 /*generated inline style */ Anticipated Interview Date(s) Thursday October 17th 2024 /*generated inline style */ About the Borough Joining us, you get to work for not just one high performing London Borough, but two. Sutton and Kingston councils have a number of shared services serving both authorities, with some teams and roles more focussed on one Council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies. We work flexibly in both Sutton and Kingston offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver. There are some really exciting things happening in both Sutton and Kingston. We are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. We are undertaking the largest housing regeneration programme ever delivered in Kingston, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact. You should choose Sutton and Kingston if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do. Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan "Ambitious for Sutton", that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government. Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushey Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan "Greener, Fairer, Safer, Together", that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London. /*generated inline style */ About the Role The role of Financial Inclusion Officer is to provide an in depth income maximisation and money management service to Kingston Council tenants to support them to sustain their tenancy. Within the role of financial inclusion officer you will be expected to: <ul><li> Achieve income maximisation including the completion of welfare benefits applications. </li><li> Provide support and advice on money management and effective budgeting. </li><li> Complete income and expenditure forms to support tenants to set up affordable repayment plans for outstanding debts. </li><li> Complete welfare benefits mandatory reconsiderations and appeals. </li><li> Work collaboratively with both internal and external departments and partner agencies to support tenants to manage their finances in the best way possible. </li></ul>/*generated inline style */ About Us The team works with tenants to develop financial capability and independence by offering: <ul><li> The delivery of a proactive service offering an appointment to new tenants at the beginning of their tenancy. </li><li> Free impartial advice and support on a range of welfare benefits and tax credits. </li><li> Face to face appointments offered to support tenants with their welfare benefit or debt issues. </li><li> Assistance with housing benefit disputes and back dates. </li><li> Guidance and support when making benefit appeals. </li><li> Advice concerning Universal Credit. </li><li>Expected to manage casework for an average of 30 households/individuals </li><li> Money guidance advice and signposting to specialist agencies when necessary. </li><li> To provide monthly statistics on performance and financial outcomes for those we support. </li></ul>/*generated inline style */ About You The essential qualifications for the role of financial inclusion officer is a minimum of 5 GCSEs. Additionally it is essential that you have full in depth knowledge of welfare benefits and are able to evidence providing money management and budgeting advice in a previous role. We are also looking for candidates with excellent verbal and written communication skills who are able to provide detailed and clear case recording. You will be expected to work empathetically with financially vulnerable tenants who may present with a range of support needs. We offer our tenants face to face appointments in Guildhall 2 so it is essential that you are able and willing to attend our offices in Guildhall 2, Kingston for a minimum of 2 days per week. It would be desirable if you have completed Citizens Advice Adviser training . Along with this a knowledge of NEC/Iworld and Civica systems would be advantageous but full training will be provided if required. /*generated inline style */ Our Offer To You As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team. In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. Employees have access to a wide range of benefits, some of which include: <ul><li> Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) </li><li> Flexi-time (Please note, this applies to roles at grades 1-9 only) </li><li> Three volunteering days per year in Sutton or Kingston </li><li> Comprehensive learning and development programme </li><li> Local and national discounts for shopping, eating out and leisure activities </li><li> Interest free season ticket loans </li><li> Local Government Pension Scheme </li><li> Car parking scheme </li><li> Bicycle loan facilities and cycle to work scheme </li><li> Zip car scheme </li><li> Free eye tests and contribution towards glasses </li><li> Confidential wellbeing and counselling support </li><li> Subsidised gym membership </li></ul>/*generated inline style */ Application Process Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. /*generated inline style */ Additional Information We pride ourselves on being a diverse, inclusive and welcoming Borough and we aim to create a workforce which reflects the community we serve - the key highlights from our recent Equalities Workforce Report can be seen We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds and particularly welcome applications from Black, Asian and Minority Ethnic candidates and disabled candidates, as these groups are currently under-represented in our workforce. As part of our Disability Confident Committed status, we guarantee to interview all disabled applicants who meet the minimum/essential criteria for the role. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda. The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the for right to work guidance. /*generated inline style */ Job Profile /*generated inline style */ /*generated inline style */ /*generated inline style */ /*generated inline style */

Financial Inclusion Officer

Salary £25,119 - £26,873 pro rata, per annum Grade F Vacancy Hours 16.25 Contract Type Permanent Weekend Working Yes Paid weekend enhancement Are you someone who enjoys supporting people and feel a great sense of achievement when you have helped that person in their time of need. If so, you are just what we are looking for . We are looking for a Housing Support Assistant to join our team at Derwent lodge . Derwent Lodge provides accommodation for people who have high housing support needs. Our service provides support to those in need whilst equipping them to lead independent lives. For further details about this role or an informal chat please contact Helen burrows via <a href="mailto:helen.burrows@northyorks.gov.uk" target="_blank">helen.burrows@northyorks.gov.uk</a> or Jennie Young via <a href="mailto:jennie.young@northyorks.gov.uk" target="_blank">jennie.young@northyorks.gov.uk</a> DBS Enhanced Level DBS Disclosure is required for appointment to this post. Key Documents Job Description Total Rewards Brochure Key Dates Interview Date 27th September 2024 Venue for Interview Ryedale House NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions, we therefore welcome applications from individuals of all backgrounds. North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party. North Yorkshire Council are committed to the health and safety of our employees and of others including the general public. It has a responsibility to ensure employees who hold a position that is deemed to be safety critical as it requires the performance of duties which are directly related to the safe operation or security of a facility, piece of equipment or vehicle, handling of chemicals or work at height or in confined spaces and which, if not performed properly, could result in a serious safety risk or environmental hazard to employees, a facility or the general public , do not attend work whilst under the influence of drugs or alcohol. Individuals offered employment with North Yorkshire Council will be subject to the Workplace Substance Misuse policy. For safety critical roles as detailed above, random alcohol and drug testing may take place during the course of employment. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk. We are committed to the inclusion, safeguarding and promoting the welfare of adults at risk* Apply now

Housing support Assistant Derwent Lodge, (091475)

The Allocations Service is responsible for letting Council and Housing Association properties within the borough and assesses applications from those who wish to join the Council's housing register. The team also deals with a high volume of customer enquiries on the phone and in writing. The Lettings Officer is responsible for the allocation of council and housing association properties. The post holder must be able to manage a demanding workload proficiently and to ensure the efficient management of the work of the team to consistently meet deadlines. He/she must be committed to providing excellent customer care and must able to respond to written enquiries from Members, MP's, Senior Managers and the public and must have a good understanding of allocations and homelessness legislation and best practice. The post holder must have good working knowledge of using Microsoft Office. For an informal discussion about this opportunity, please contactTunde Femi-Francis ; <a href="mailto:Tunde.Femi-Francis@royalgreenwich.gov.uk" target="_blank">Tunde.Femi-Francis@royalgreenwich.gov.uk</a> 0208 921 7419 If you require any assistance in viewing or accessing this opportunity, please contact <a href="mailto:recruitment@royalgreenwich.gov.uk" target="_blank">recruitment@royalgreenwich.gov.uk</a> or call 020-8921-8977 Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received. Advert Close: All vacancies close at midnight unless otherwise stated. How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary. Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

Lettings Officer

Description Exciting Opportunity Alert! Join Rendall &amp; Rittner as a House Manager! Are you looking for a rewarding challenge? Rendall &amp; Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a House Manager. This is an incredible career opportunity with a fantastic package. Position: House Manager Location: Homechurch House BH23 Working Hours: Monday - Thursday 0800 - 1230 Friday 0800 - 1200 Salary: £14,000 - £14,750 per annum Contract: A permanent position that offers stability and room for growth. Why Rendall &amp; Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall &amp; Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Time Off: Enjoy 16 days of holiday plus national holidays. Earn More: Optional overtime available across the Rendall &amp; Rittner portfolio through our in-house 'TSS' temp team. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. * Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall &amp; Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: The House Manager plays a central role in managing the day-to-day operations of a retirement development consisting of 34 apartments. The position serves as the primary liaison between residents and the management team, focusing on resident care, property maintenance oversight, and ensuring the smooth running of communal facilities. Key Responsibilities and Requirements: As a House Manager at Rendall &amp; Rittner, you will be: <ul> <li>Passionate about creating a positive and safe environment for residents, guests, and the team.</li> <li>Expert in customer service, using this expertise to lead, engage, and inspire others.</li> <li>Proactive in seeking opportunities to drive the performance of the development.</li> <li>Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries.</li> <li>Values and supports the team, building strong working relationships with residents, guests, and external contractors.</li> <li>Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment.</li> </ul>How to Apply: Ready for this incredible opportunity? Explore Rendall &amp; Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary. Join Rendall &amp; Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!

House Manager

10th September, 2024 James Adams is recruiting a Community Manager to join one of our clients. They are a fast-growth startup (Series A) that launched a leading mobile app with over 10 million monthly users across 180 countries, and growing! They have a growing team of over 30 and now they are looking to hire a Community Manager, to help grow and build their community! This is an exciting opportunity to work closely and learn from the Community Lead and help contribute to the broader business goals which are to empowers entrepreneurs, small businesses, and merchants to easily create images that sell without any training, using deep learning to translate pixels into objects, simplifying tasks such as removing backgrounds from images or removing objects. This is a remote role, with a trip to their Paris office (once a month or more, completely up to you!) all expenses paid for! The ideal Community Manager will be someone who ready to learn, passionate and has a demonstrable experience in community management. As Community Manager you will: <ul> <li>With the Community Lead's help, grow and build community!</li> <li>You will be strategically implementing omni-channel social media campaigns</li> <li>You will be responding to user comments, queries and moderate platforms.</li> <li>You will be working with different teams across the business to ensure brand consistency</li> <li>You will be building relationships within the community to encourage user engagement and content.</li> </ul> About you: <ul> <li>You have demonstrable experience in community management and development</li> <li>You have experience across online forums, launching event series, email newsletters, etc for users.</li> <li>You have a grounded understanding of social media platforms and trends</li> <li>You are analytical and have experience tracking relevant community metrics.</li> <li>You are community focused and obsessed with making sure you are promoting positive relationships with influencers and community members.</li> <li>Keen to grow and learn under one of the best Community Leads in the industry!</li> </ul> PACKAGE <ul> <li>Salary up to £55k per annum (for the right person our client could go higher)</li> <li>Stock options</li> <li>£1000+ learning budget per month + Language Lessons, seminars, certificates etc</li> <li>Travel to Paris once a month or more fully paid for</li> <li>Home office equipment</li> <li>Many more!</li> </ul>Our client is flexible and offers remote work from anywhere in Europe but is ideally looking for English speakers as the whole team speaks English as the main language. The founder team come from businesses like Apple, Algolia, Google, and Bumble. If you want to work for the next big B2C mobile app, apply now!

Housing Support Assistant £22,528 per annum, pro rata 18 hours per week, 3 Month Fixed Term Contract Patching Lodge, Brighton About the role: As a Housing Assistant, you will help older people to live independently in the community and actively network with other agencies to support a person-centred approach and service. You will join a dedicated team, providing a range of housing-related support services, including: <ul><li>Promoting social activities on the estate and encourage the wider community to use any facilities provided on the estate.</li><li>Conducting administration-based tasks using systems like excel, word and in-house systems</li><li>Working in collaboration with the on-site care team to ensure the wellbeing of residents</li><li>Provide residents with practical support to ensure they are maximising all welfare benefits</li><li>Work with external agencies and other bodies to ensure that residents receive the support and advice they require.</li><li>Work with the Location Manager to make daily contact with all residents, either personally or through the emergency call system</li><li>Work with residents to provide varied social activities on the estate and ensure that all residents are enabled to take part.</li></ul>About you As a Housing Support Assistant, you will need to have strong organisation and administration skills, supportive nature and be a superb communicator. You will be: <ul><li>Highly organised and comfortable planning your own work</li><li>Familiar with the needs of older people</li><li>Previous experience in a similar, administrative role would be an advantage</li><li>Competent with IT systems, which will include outlook, excel, word and inhouse systems.</li></ul>We need people who share our values, people who are friendly, customer focused, calm and have the ability to work with a wide range of people. If you would like to learn more about Anchor's Housing Service division, please copy and paste the following link into a new web browser <a href="https://bit.ly/4d1TKke" target="_blank">https://bit.ly/4d1TKke</a>, where you will be able to find details of typical roles we recruit, as well as example role profiles. Anchor - a great place to work Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities. A rewarding environment From health and happiness to finance and your career, we'll give you all the support you need. Health &amp; happiness <ul><li>Gym, fitness and wellbeing discounts</li><li>Mental health support</li><li>Flexible working options</li></ul>Finance <ul><li>Pension plan - contribute between 4% and 8% and we'll match it or better</li><li>Quick and easy pension transfer service</li><li>Savings and financial advice, loans, free life assurance</li><li>Discounts on shopping, holidays, phones, technology and more</li></ul>Career <ul><li>Ongoing personal and professional development programme</li><li>Leadership Pathways online learning resources</li><li>Career progression and promotion opportunities</li></ul>To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste <a href="https://anchorbeingwell.co.uk/" target="_blank">https://anchorbeingwell.co.uk/</a> into your browser Celebrating diversity, celebrating you Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other. We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others. We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

Housing Support Assistant

Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: Full time 37.5 hours Working Pattern: Mon-Fri 9-5 with some flexibility occasionally Location: Redwood Glades, Hull If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: <ul> <li>Experience of working within housing management</li> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs </li> <li>Previous experience in positively resolving incidents</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays </li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Deliver an Allocation &amp; Letting Service: <ul> <li>Liaise with external stakeholders to deliver an effective referral pathway into the service/properties</li> <li>Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures</li> <li>Allocate properties ensuring customers meet the criteria, affordability and required landlord checks</li> <li>Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required</li> <li>Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy</li> <li>Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement</li></ul>Deliver a Housing Management Service: <ul> <li>Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let</li> <li>Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant</li> <li>Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements</li> <li>Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections</li> <li>Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers</li> <li>Prepare files and case notes in readiness for court</li> <li>Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits</li> <li>Work directly with customers to monitor or reduce issues of anti-social behaviour within the service</li> <li>Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing</li> <li>Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately</li> <li>Monitor and assist in maintaining health and safety requirements standards</li></ul>Deliver an Administration Service: <ul> <li>Carryout administrative tasks to support efficient running of the service</li> <li>Produce reports and other written documentation as required to support housing management delivery</li> <li>Maintain and update clear, accurate and strength-based records on the appropriate digital platform</li> <li>Assist schemes in daily operational tasks, including answering phones and working on Reception, as required</li></ul>Other Information <ul> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of working within house management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of current benefit systems</li> <li>Knowledge of Housing regulations</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results </li> <li>Experience of working within a care &amp; support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Housing Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a Relief House Manager to join our team in Bristol. Our developments offer modern retirement apartments exclusively for over 60s in a convenient location with easy access to vital local facilities. Hours: to be discussed as a Relief contract but will be Monday to Friday. We can be flexible around school hours. Salary: £13.37 per hour Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

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