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Job Description Independent Living Support Worker - Level 2 | 8541 | permanent contract | 37 hours per week | £30,559 to £32,654 per annum plus sleep-in payments | Grade G | Countywide Young people are at the heart of our practice at Norfolk County Council. They have established key principles for their ideal worker to help them flourish. Please ensure you read these requirements carefully and apply only if you can fully commit to them. To apply, please download an application form and attach it to your online application instead of your CV. In Norfolk we have exciting and ambitious plans to enhance the way we work with young people and their families. Our Supported Accommodation service works to create and promote a positive environment for each young person in the independent living scheme. In this role, you will support young people, helping them to develop positive and effective independent living skills. You will contribute to making plans to support them and assist with their implementation, attending statutory reviews as required. As a positive role model to the young people engaged in the independent living scheme, you will be excellent at forming effective relationships with young people and their families to ensure that their emotional and physical needs are met and opportunities for their development are maximised. With previous experience of support work, you will have the ability to communicate clearly and engage with young people. Your organisational skills will enable you to plan and prioritise your workload effectively, and your eagerness to learn will develop new skills and learning. You will support the Team Managers, Assistant Team Managers, and Senior Support Workers with some management tasks, such as inducting new staff members and completing relevant paperwork and documents. Ideally you will have a background in Supported Accommodation or be experienced in working with children. You will be required to have good levels of literacy and numeracy and hold an NVQ level 3 in Health and Social Care or similar qualification. We offer a host of employee benefits, such as our excellent local government pension scheme and you can receive corporate savings through our Norfolk Rewards scheme. Additionally, there are a multitude of opportunities for personal and professional development via various training and education routes. The role will include evenings, weekends, bank holidays, "sleep-ins" as required and to be part of the on-call out of hours rota. We currently have permanent full-time positions available across the county. To apply, please download an application form and attach it to your online application instead of your CV. Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. If you would like to find out more about the role please call the Service Manager, Maria Gronborg, on 07884 699588 or email<a href="mailto:maria.gronborg@norfolk.gov.uk" target="_blank">maria.gronborg@norfolk.gov.uk</a> These are some benefits you can enjoy by working for Norfolk County Council: <ul> <li>Competitive salary</li> <li>Generous holiday entitlement </li> <li>Health and Wellbeing services including fast-track physiotherapy and a free counselling service</li> <li>Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need. </li> <li>Financial benefits such as: <ul> <li>'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out. </li> <li>A Blue Light card for Fire Service and Social Care Workers</li> <li>Relocation expenses (where applicable)</li> <li>An advance of your expenses if you travel for work</li> <li>Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.</li> <li>Tax efficient ways of getting extra pension and new bikes</li> <li>Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)</li> <li>A payment if you refer someone you know to a hard to fill job</li> </ul></li></ul>You can find information on our Terms and Conditions here. Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email. We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position. Redeployment closing date: 09 July 2025 All other applicants closing date: 16 July 2025 Applications will be considered as they are received so don't wait until the closing date. Apply today!

Independent Living Support Worker - Level 2 (8541)

Job Description Independent Living Support Worker - Level 1 | 8544 | permanent contract | 37 hours per week | £25,584 to £27,269 per annum plus weekend/bank holiday pay enhancements and sleep in payments | Grade E | Costessey, Norwich Children's Services, Supported Accommodation Service Young people are at the heart of our practice at Norfolk County Council. They have established key principles for their ideal worker to help them flourish. Please ensure you read these requirements carefully and apply only if you can fully commit to them. To apply, please download an application form and attach it to your online application instead of your CV. Our Supported Accommodation service works to create and promote a positive environment for each young person in the independent living scheme. In this role, you will support young people, helping them to develop positive and effective independent living skills. You will contribute to making plans to support them and assist with their implementation, attending statutory reviews as required. As a positive role model to the young people engaged in the independent living scheme, you will be excellent at forming effective relationships with young people and their families to ensure that their emotional and physical needs are met and opportunities for their development are maximised. With previous experience of support work, you will have the ability to communicate clearly and engage with young people. Your organisational skills will enable you to plan and prioritise your workload effectively, and your eagerness to learn will develop new skills and learning. We offer a host of employee benefits, such as our excellent local government pension scheme and you can receive corporate savings through our Norfolk Rewards scheme. Additionally, there are a multitude of opportunities for personal and professional development via various training and education routes. You will be required to attain your Level 3 Children's Workforce Diploma; this is fully funded. The role will include evenings, weekends, bank holidays and "sleep-ins" as required. If you would like to find out more about the role please call Matt Canning, Senior Independent Living Support Worker on 01603 742368 or email <a href="mailto:matt.canning@norfolk.gov.uk" target="_blank">matt.canning@norfolk.gov.uk</a> To apply, please download an application form and attach it to your online application instead of your CV. Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. These are some benefits you can enjoy by working for Norfolk County Council: <ul> <li>Competitive salary</li> <li>Generous holiday entitlement </li> <li>Health and Wellbeing services including fast-track physiotherapy and a free counselling service</li> <li>Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need. </li> <li>Financial benefits such as: <ul> <li>'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out. </li> <li>A Blue Light card for Fire Service and Social Care Workers</li> <li>Relocation expenses (where applicable)</li> <li>An advance of your expenses if you travel for work</li> <li>Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.</li> <li>Tax efficient ways of getting extra pension and new bikes</li> <li>Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)</li> <li>A payment if you refer someone you know to a hard to fill job</li> </ul></li></ul>You can find information on our Terms and Conditions here. Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email. We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position. Redeployment closing date: 09 July 2025 All other applicants closing date: 16 July 2025 About Us We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate. We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county. We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation. We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.

Independent Living Support Worker (8544)

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator at our South Birmingham Service who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Birmingham - South Birmingham Full Time Hours: 37.5 per week Full Time Salary: £27,861.26 - £32,002.35 (depending one experience, pro rata for part time hours) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li><li>Provide flexible assertive outreach support to engage service users into treatment across the South Birmingham Service.The key role will be to increase the number of Service Users from within the community who at present do not enter treatment services</li><li>Providing screening, assessment, and recovery planning and onward referral </li><li>Reducing drug and alcohol related harm to service users and the wider community</li><li>Be prepared to work assertively visiting local hostels, community venues, and partners</li><li>Support the daily delivery of an open access/walk in assessment service as well as structured appointment system </li><li>Providing advocacy for access to partnership services </li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination</li><li>Support the collation and allocation of incoming referrals and appointments for those requiring an assessment </li><li>Deliver structured content within group settings to service users at various stages of recovery</li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field</li><li>Experience in delivering substance misuse interventions </li><li>Experience in carrying out assessments of need and risk </li><li>Be an excellent communicator, both verbal and written with good IT skills </li><li>Have a good working knowledge of mental health interventions, services, and good practice </li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li><li>Ability to manage change successfully in a way that prioritises the needs of service users </li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li><li>A friendly and supportive team </li><li>Generous Refer-a-Friend scheme</li><li>Training, career development &amp; progression opportunities </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 'If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Nicola Mcalister | <a href="mailto:nicola.mcalister@cgl.org.uk" target="_blank">nicola.mcalister@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Job description Post Ref: CC464 Please note: Internal at risk or redeployee applicants will be seen in the first instance. The Safeguarding and QA Service are looking to appoint an Independent Reviewing Officer on a permanent basis to undertake the chairing of Child Protection Conferences and statutory reviews of Children who are Looked After in Calderdale. This post will provide an opportunity to participate in the quality assurance work which has been an invaluable contribution to the improvements to practice in the Borough. You will need demonstrable post-qualifying experience in statutory social work with children and families and experience of chairing meetings involving children and families. You will have a thorough working knowledge of the legal framework relating to child protection and looked after children, including Care Planning Regulations and the duties and responsibilities of the IRO as set out in the IRO Handbook (DfE 2010). You are required to hold a relevant Social Work qualification and SW England registration. The post holder will carry a combined caseload (CP/CLA) and be a member of a busy but supportive and committed team. You will play a full part in the teams work to ensure the effective safeguarding and promotion of the welfare of vulnerable children and young people in Calderdale. You will have an office base in the centre of Halifax however there is an opportunity for you to work flexibly from home and other offices within the local authority. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed. For an informal discussion about this post please contact Simon Buttler 07734459562 or Kathryn Dempsey 07738785315 Closing date: Sunday 20th July 2025 Interview Date: w/c 28th July 2025 We may utilise digital interview methods. As part of our Vision ( <a href="https://www.calderdale.gov.uk/vision/" target="_blank">https://www.calderdale.gov.uk/vision/</a> ) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities for both full and part time staff. Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel. For support on your application please read our Application Booklet or visit our Employment Hub .

Independent Reviewing Officer

Neighbourhood Housing Manager (Cover) Job no: 509176 Work type: Full time Salary: 37,522 Location: Neath Port Talbot Categories: Customer service, Housing / Neighbourhoods Job Description: Customer &amp; Community What's great about this role? This isn't just about managing homes - it's about people, places, and creating thriving communities. You'll take the lead on a neighbourhood of around 300 homes, building meaningful relationships with customers and making a real difference on the ground. At Pobl, we're proud to target zero evictions. As a Neighbourhood Housing Manager, you'll play a key role in achieving this by knowing your customers, spotting concerns early, and working closely with colleagues in housing support and community development to help people live safely in their homes. What will your day-to-day involve? <ul><li>Proactively managing a variety of housing management functions, including viewings, sign-ups and tenancy management</li><li>Conducting estate visits and property inspections</li><li>Building strong relationships with customers and key internal/external stakeholders to support thriving communities</li><li>Supporting victims of all types of anti-social behaviour and taking appropriate action to resolve issues</li><li>Resolving neighbour disputes and helping manage breaches of tenancy</li><li>Identifying and recording vulnerable customers, signposting or referring them to appropriate support</li><li>Representing Pobl in court, where required</li></ul>What skills and experience do you need? You'll bring experience of working in a housing, support, or community-based setting, and feel confident working independently and making decisions. You'll be highly organised, people-focused, and passionate about making a difference in local communities. Please note: This is a secondment opportunity available to internal colleagues only. If you're interested in applying, please speak with your line manager for secondment approval before submitting your application. What are the pay and benefits? <ul><li>The salary for this role is £37,522 for a 37 hour position</li><li>Working days are predominately Monday to Friday days, we have a blended and flexible approach to the work we deliver. Modern vibrant work spaces and with agile working you can maximise your work-life balance. The role can include working from home, local offices and you will work closely and engage with customers within the local community.</li><li>It is essential for the successful candidate to have a full drivers licence and access to a car</li><li>The successful candidate will need a basic DBS check in place, which we pay for.</li><li>26 days holiday entitlement plus Bank holidays , rising to 30 days with length of service</li><li>Mileage paid at 45 per mile</li><li>Training and progression opportunities</li><li>All other internal benefits will be available too </li></ul>What's FREDIE? At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now. How do you apply? If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We just need an up-to-date CV, short/ focussed cover letter along with a few contact details so that we can get back in touch with you. We'll be reviewing applications and inviting to interview as we go - so please don't wait to apply. This advert may close early if we find the right candidate. If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact <a href="mailto:group.talent@poblgroup.co.uk" target="_blank">group.talent@poblgroup.co.uk</a> or 0300 3735262 If you would like to have an informal chat about the role please reach out to: <a href="mailto:sarah.grey-west@poblgroup.co.uk" target="_blank">sarah.grey-west@poblgroup.co.uk</a> Advertised: 02 Jul 2025 GMT Daylight Time Applications close: 08 Jul 2025 GMT Daylight Time Whatsapp Facebook LinkedIn Email App

Neighbourhood Housing Manager (Cover)

Income and Housing Officer We're looking for 2 friendly, innovative and resilient Income and Housing Officers to join our Landlord Services Team located at our Head Office in Islington. £32,000.00 - £36,000.00 per annum (depending on skills and experience), working 35 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning &amp; Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: • Annual leave increasing up to 30 days with length of service • Free DBS (take this out if BSW advert) • Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card • Fully paid induction programme and further training • ILM courses and Apprenticeship Programmes • Cycle to work scheme • Employee Assistance Programme for 24-7 confidential support • Online wellbeing resources • A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&amp;Cs apply) • Quarterly Staff Awards to reward &amp; recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. As an Income and Housing Officer you will help to maximise the organisation's rental income collection,n effectively manage rent arrears and deal with other breaches of the occupancy agreement. Managing a patch of 500+ units across our services you will ensure that challenging rent collection targets are met but also that everything is done to avoid eviction. Your personal qualities are as important in this role as your work experience. Working alongside Operational Colleagues, the Income and Housing Officer will be responsible for overseeing the delivery of generic Housing Management services across their patch with the main focus on Income Collection and some ASB management. You will be expected to meet tight KPI's increasing rent collection and carry out rent arrears actions at all stages from the initial warning letters to the eviction stage. In order to effectively deliver the services listed above to their patch, the Income and Housing Officer will need to work closely with Contract Managers and Support Workers working within our projects to empower and enable them to carry out their responsibilities. Strong interpersonal and stakeholder management skills are a pre-requisite to the role. The post holder will be extremely flexible and have the ability to effectively manage multiple projects at one time. What you'll do: • Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained • Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases • Proactively monitor all current and former accounts within the defined patch and make recommendations to the Housing Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency • Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately. • Ensure that all sign ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels. • Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements • Serve NTQs, NOSPs, NRPs and carry out home visits as requested. • Accurately and comprehensively record all actions on the housing management system and use reports from the housing management system to manage cases and monitor performance • Assist with the taking on of new agency housing management responsibilities related to new services and as needed with the transfer of housing management responsibilities schemes to other providers • Ensure that confidentiality and data protection is maintained throughout the service including all information held in whatever form • Respond to management issues such as disputes and complaints including breaches of tenancy and / or licence conditions • Ensure that there are effective and on going liaison processes in place with key agencies such as the housing benefit service , Department of Work and Pensions, the Job Centre and local debt advice agencies • Develop and promote financial inclusion initiatives in the service such as advertising credit unions and local debt management advice services • Contribute to special projects such as tenancy audits and suspected sub-letting • Assist in the training of new support staff in the tenancy aspects of support for customers. • Any other relevant tasks as required by the Housing Manager This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: An understanding of the needs of customers who have experienced homelessness and who may also have support needs. Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way. Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner. An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. . The ability to communicate clearly with non -housing management staff and explain cases in a non technical way. A logical approach to problem solving and a willingness to deal with problems quickly and efficiently. A willingness to "go the extra mile" when working with our customers. What you'll bring: Essential: Experience of monitoring rent accounts and managing rent arrears Experience of using computerised rent systems to monitor arrears and record information Extensive knowledge of welfare benefits ,especially housing benefit Experience of liaising with housing benefit departments ,the DWP and other external agencies. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: • We focus on Excellence and innovation. • We are Caring and Compassionate. • We are Inclusive and Trusted. • We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Income and Housing Officer

The University of Cambridge Housing Services is seeking a proactive and customer-focused Housing Advisor to join our Accommodation Service team. In this vital role, you will be the main point of contact for residents living in University-managed properties, providing exceptional support throughout their tenancy¿from move-in to departure. Reporting to the Deputy Head of the Accommodation Service, you will oversee a defined portfolio of properties within a specific geographic area. You will be responsible for the day-to-day management of these homes, ensuring a seamless and responsive service that enhances the resident experience and maintains high standards across the portfolio. Our Housing Services team manages over 1,050 properties, including a significant number of Key Worker homes that play a crucial role in supporting the University's ability to attract and retain world-class staff. With an annual resident turnover of around 30%, and all tenancies renewed on a yearly basis, this is a dynamic and rewarding environment for a housing professional who thrives on delivering excellent service. What we are looking for: <li>Experience in residential property management within a customer-focused setting.</li> <li>Strong interpersonal and communication skills, with a commitment to tenant satisfaction.</li> <li>A detail-oriented approach to tenancy administration and property oversight.</li> <li>The ability to manage multiple priorities and build positive relationships with residents.</li> If you are passionate about housing and want to contribute to a world-leading institution, we would love to hear from you. Benefits of working at the University of Cambridge include: <ul> <li>Competitive rates of pay with automatic service related pay progression and annual cost of living increases;</li> <li>Generous annual leave allowance</li> <li>Flexible and hybrid working opportunities;</li> <li>Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries)</li> <li>An auto-enrolment pension scheme, with a generous employer contribution;</li> <li>Travel benefits and retail discounts at over 2,000 local and national stores;</li> <li>Schemes to support with relocation"</li> </ul>Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online. Please note we will be reviewing applications on a regular basis. We reserve the right to close the position early once the available position is filled. Please quote reference DE46475 on your application and in any correspondence about this vacancy. The University actively supports equality, diversity and inclusion and encourages applications from all sections of society. The University has a responsibility to ensure that all employees are eligible to live and work in the UK. Further information <ul> <li> Further Information - Housing Advisor </li></ul><a href="https://hrsystems.admin.cam.ac.uk/recruit-ui/apply/DE46475" target="_blank"></a>

Housing Advisor

Housing Manager Hybrid working covering a patch located in Barnett, London and Office location Harrow. Permanent Salary circa £32,000 depending on skills, experience and qualifications plus great benefits including Health Cash Plan Home, a place where you belong This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in Northwest London. As our Housing Manager you'll be the face to face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities. Typical day as a Housing Manager <ul> <li> Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. </li> <li> You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). </li> <li> Through v isibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods. </li> <li> Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. </li> <li> Managing our voids process including liaising with local authorities. </li> <li> Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! About You <ul> <li> Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too! </li> <li> Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude </li> <li> Passionate about delivering excellent customer service and have a genuine desire to help your customers. </li> <li> This job can challenge, especially when we're dealing with complaints but your resilience will help you through. </li> <li> Confident working with external partners and stakeholders such as local authorities, MP's etc </li> <li> Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates. </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review. Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul> <li> This is a hybrid role and in an average week, you'll spend time working from our community patches, Home or our Office in Harrow. </li> <li> Although you'll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office. </li> <li> There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview </li> <li> We work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary. </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need a Standard DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Explore our benefits in detail on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process by making reasonable adjustments at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Manager

About the role and team Anthony Collins are currently recruiting for a Paralegal to join our Property team! The successful candidate will work within a busy property department team within our Manchester office which provides property related legal services for housing associations. You will be assisting a partner and senior associate in connection with their complex, high value development acquisition and commercial lease matters and run your own caseload. Your own caseload will include the acquisition and disposal of residential properties, routine commercial lease work and utility and road/sewer adoption agreements. You will be proactive, able to work under your own initiative, be able to work under pressure and be a strong team player. The ideal candidate will be able to demonstrate the following: <ul> <li>Strong organisation skills</li> <li>Can work with autonomy</li> <li>Pro-activity</li> <li>Attention to detail</li> <li>Excellent communication skills with colleagues and clients alike</li> <li>Understand client care and a genuine desire to help our social housing clients</li> <li>Confident with good interpersonal skills</li> <li>The ability to multitask and prioritise accordingly under pressure</li> <li>Proficiency in the use of Microsoft Office applications and relevant legal IT systems</li> <li>Experience of working as a paralegal in a similar role is preferable</li></ul>About the candidate You may be a Paralegal and LPC graduate with commercial property experience looking to expand your legal experience and skills or worked in-house legal department for an organisation with a commercial and residential property focus. For the right candidate, this role presents a good opportunity for career advancement connected to the growth of the team and clients. This is a great opportunity for someone who is looking to join a firm that prides itself on being different and is well placed to offer you a satisfying and rewarding career within our well regarded and supportive team. About the firm Anthony Collins Solicitors is a specialist law firm with a clear purpose - to "improve lives, communities and society". For over 50 years we've been successfully combining market-leading legal expertise with a commitment to excellence and long-term relationships underpinned by a strong set of values. What makes Anthony Collins Solicitors distinctive, beyond simply being a sector-specialist law firm, is our people and the values we share. We're extremely proud of the calibre of people that we attract; people who are inspired by our values, motivated by our vision and work with our clients to positively influence the society and communities we are building together. Anthony Collins Solicitors is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.

Commercial Property Paralegal - Social Housing

Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £34,240.93 Pro Rata (£37,680 is achieved after 12 months successful performance in the role) Pro Rata Working Hours: 17.5 hours per week Working Pattern: Wednesday Thursday, and Friday, Hybrid Location: Penrith, Cumbria If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Officer The principal frontline worker will maximise the economic viability, social sustainability and self sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an 'Account Manager', advocating for the customer to ensure that other teams are providing services to the expected level. Delivered through flexible, self-led and resourceful processes that enables the front line worker to put customer first. About you We are looking for someone who has: <ul> <li>A Proven track record of delivering a high quality customer service function, preferably in the housing sector. </li> <li>Effective stakeholder management, both internally and external to the organisation. </li> <li>Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business</li></ul>At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays (Pro Rata)</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile <ul> <li>Pro-actively manage, maintain and improve designated social housing neighbourhoods; dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets.</li> <li>Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process. </li> <li>Represent the Group in Court for all cases brought against customers in your designated area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. </li> <li>As an "Account Manager" for the customer and property, be responsible for identifying issues which can be resolved with early intervention, be responsible for liaising with internal &amp; external stakeholders to ensure services and actions are effective and efficient to build lasting, satisfactory and sustainable tenancies.</li> <li>Accountable for 'patch profitability', minimising void rent loss, identify cash leakage, working in partnership with Shared Service colleagues to carry out inspections, property viewings and managing tenancy sign ups and new tenancy visits.</li> <li>Manage a delegated discretionary budget, making decisions regarding the allocation of your budget, ensuring Group financial controls are adhered to robustly and effectively. </li> <li>Provide quality assurance for all communal areas in your patch, escalating contracted service failures to the relevant contract owner for resolution, and resolving other issues using the relevant procedure.</li> <li>Commission, direct and influence other teams as appropriate to resolve low level anti-social behaviour issues, hate crimes, domestic abuse and issues impacting community cohesion, escalating complex cases to the Community Safety Team as appropriate.</li> <li>Maximise the use of mobile technology to ensure the provision of an efficient and proactive customer service to customers. </li> <li>Champion and promote usage of the online self-service facility, to contribute to ongoing financial efficiencies across the Group by reducing the demand on front line resources. </li> <li>Work collaboratively with a range of stakeholders to deliver customer involvement objectives and stakeholder management within a specified area, attending community meetings where relevant to the Group and its customers.</li> <li>Build effective and strong relationships with customers, identify customer's needs and aspirations, provide targeted support and use of customer intelligence to drive tenancy sustainability. </li> <li>Provide clear, supportive and accurate social housing advice to customers, colleagues and other stakeholders, including signposting where appropriate, to ensure awareness of the service and the effective progression and resolution of cases. </li> <li>Act as an advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. </li> <li>Work with customers to minimise and resolve issues and complaints, liaising with the Customer Complaints Team to resolve escalated complaints as required. </li> <li>Promote opportunities for customers to engage with and be involved in key decision making through our customer involvement function, to ensure the delivery of a service that meets their needs. </li> <li>Work with regional colleagues, providing local intelligence on neighbourhood level issues to contribute to the regional planning process.</li> <li>Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements.</li> <li>Maintain accurate records using appropriate systems, ensuring the integrity and quality of Social Housing service data, to enable regular analysis to be carried out and reporting to be completed as required. </li> <li>Contribute to the continuous improvement of processes and procedures. </li> <li>Accountable for organising your own work, priorities and objectives to meet the organisational goals, with the focus being "self-led" with customers need and requirements at the forefront to improve the areas for which you are responsible for. </li> <li>Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. </li> <li>Build relationships with local stakeholders in order to foster partnership working to deliver shared neighbourhood improvement.</li> <li>Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements. </li> <li>Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements.</li></ul>Person specification Knowledge, Skills and Experience Essential <ul> <li>Proven track record of delivering a high quality customer service function, preferably in the housing sector. </li> <li>Effective stakeholder management, both internally and external to the organisation. </li> <li>Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.</li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.</li> <li>Proven track record of successfully solving difficult problems.</li> <li>Proven track record of demonstrating initiative to proven activities.</li> <li>Ability to remain calm in a pressurised environment. </li> <li>Proficient use of a range of IT packages including Microsoft Office.</li> <li>Excellent team player who can work flexibly to meet business requirements. </li></ul>Desirable: <ul> <li>Experience of agile/flexible working. </li> <li>Experience of forecasting and managing a budget. </li> <li>Experience of setting work priorities and arrangements, being self-led and working with minimal supervision.</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

Housing Officer-A6855

Job Description Job Title:Resident Liaison Officer Contract Type: Permanent Salary: £34,238.41 per annum Working Hours: full time 35 hours per week Working Pattern: Monday to Friday- Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Resident Liaison Officer As a Resident Liaison Officer (RLO) you will play a crucial role in the Major Works Team, acting as the primary point of contact between residents and the property services department during the execution of major works projects. The RLO ensures effective communication, addresses resident concerns, and facilitates smooth project delivery with minimal disruption to residents. This role requires strong interpersonal skills, a proactive approach, and a commitment to customer satisfaction. About you We are looking for someone with <ul> <li>Excellent communication and interpersonal skills.</li> <li>Strong problem-solving and conflict resolution abilities.</li> <li>Proficient in Microsoft Office Suite (Word, Excel, Outlook).</li> <li>Ability to work independently and as part of a team..</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile 1. Resident Communication: <ul> <li>Serve as the main contact for residents, providing clear and consistent communication regarding major works projects.</li> <li>Distribute project information, schedules, and updates through various channels (e.g., newsletters, meetings, emails).</li> <li>Address resident queries, concerns, and complaints promptly and professionally.</li> <li>Lead on any decant requirements as a result of Major Works.</li></ul>2. Resident Engagement: <ul> <li>Organise and conduct resident meetings, drop-in sessions, and one-on-one consultations to discuss project plans, timelines, and impacts.</li> <li>Gather and relay resident feedback to the project team to ensure their needs and concerns are considered.</li> <li>Build and maintain positive relationships with residents to foster trust and cooperation.</li></ul>3. Project Coordination: <ul> <li>Collaborate with the Major Works Delivery Manager and project team to understand project scope, schedule, and potential resident impacts.</li> <li>Assist in planning and implementing strategies to minimise disruption to residents during major works.</li> <li>Monitor project progress and communicate any changes or delays to residents in a timely manner.</li></ul>4. Documentation and Reporting: <ul> <li>Maintain accurate records of resident interactions, concerns, and resolutions.</li> <li>Prepare regular reports on resident engagement activities, issues raised, and actions taken.</li> <li>Ensure all communication materials are clear, accurate, and up-to-date.</li></ul>5. Support Services: <ul> <li>Provide support and guidance to residents regarding temporary relocations, alternative accommodation, and other logistical arrangements as needed.</li> <li>Coordinate with support services to address specific resident needs, such as accessibility requirements or special assistance.</li> <li>Ensure residents are informed about safety procedures and emergency contacts during the project.</li></ul>6. Quality Assurance: <ul> <li>Conduct regular site visits to engage with residents and address any on-site concerns.</li> <li>Monitor resident satisfaction and work with the project team to resolve any issues impacting the resident experience.</li> <li>Ensure that all interactions with residents comply with organisational policies and relevant regulations.</li></ul>Person specification Knowledge, Skills and Experience Essential <ul> <li>Excellent communication and interpersonal skills.</li> <li>Strong problem-solving and conflict resolution abilities.</li> <li>Proficient in Microsoft Office Suite (Word, Excel, Outlook).</li> <li>Ability to work independently and as part of a team.</li> <li>Strong organisational and time management skills.</li></ul> Desirable <ul> <li>Knowledge: Understanding of construction and property management processes, as well as relevant health and safety regulations, is beneficial.</li></ul>Qualifications and Experience <ul> <li>Education: diploma or equivalent. Additional qualifications in customer service, communications, or a related field are advantageous.</li> <li>Experience: Minimum of 3-5 years of experience in a customer-facing role, preferably within the property services, construction, or housing sectors.</li></ul>Personal Attributes <ul> <li>Empathetic and patient with a genuine concern for resident well-being.</li> <li>Proactive and solution-oriented mindset.</li> <li>Strong attention to detail and commitment to excellence.</li> <li>High level of integrity and professionalism.</li> <li>Ability to handle sensitive situations with tact and discretion.</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

Resident Liaison Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Scarborough £32,887 - £34,617 per year plus £600 car allowance 37.5 hours per week We are looking for a Housing Officer to join our Hull Housing team. We are responsible for the tenancy management function in Hull, Scarborough, East Yorkshire and Lincolnshire. This role will be based at our Scarborough office and involves making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. The role includes dealing with anti-social behaviour, tenancy sign ups, void management, compliance responsibilities, and the full range of housing management. The role of Housing Officerwill include: <ul><li>Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community</li><li>Providing an effective tenancy and resident customer service which is in line with policies and procedures</li><li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting resident welfare via appropriate channels</li><li>Dealing with complaints about service delivery focusing on first contact resolution and learning from this to help to develop an excellent customer service</li><li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li><li>Delivering general advice on all aspects of tenancy to enable sustainability</li><li>Working with a range of external agencies to resolve a range of issues affecting resident welfare including; Domestic Abuse, Anti-Social Behaviour and Safeguarding</li></ul>Skills and experiences: <ul><li>NVQ3 in relevant area</li><li>Proven experience of undertaking a similar role delivering high quality tenancy services within property or tenancy management</li><li>Excellent skills in analysing and diagnosing problems and implementing solutions</li><li>Excellent customer service and customer care skills</li><li>Proven experience of good practice resident involvement activities</li><li>An understanding of Microsoft Office packages including Word, Excel and Outlook</li><li>Excellent communication skills both verbal and written</li><li>Working knowledge of relevant regulations and good practice</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li><li>£32,887 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 16 July 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Officer

Location: Leatherhead - Carlton House - covering Surrey Salary: £36,230 - £42,177 per annum Hours: 36 hours per week Contract Type: Permanent We're one of LinkedIn's Top Companies 2024 This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 We are on the lookout for a customer-focused Neighbourhood Response Officer to join us at our Leatherhead office. You'll be allocated a neighbourhood in our Surrey Region where you will focus on working with the local community, from time to time you'll support the wider team in delivering services across Surrey. You'll be working collaboratively with our residents and external agencies to ensure that our estates are kept clean and safe and any improvements are identified, planned and delivered. Ensuring vulnerable customers are supported and that any anti-social behaviour is addressed and prevented. If this sounds like an opportunity for you then please review the full role profile before applying - Neighbourhood Response Officer Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here To find out more about who we are and what we do, please click here Closing Date: Sunday 20th July 2025 at midnight. This is a hybrid role with a base location at our offices in Leatherhead. Candidates will be expected to work from the office for meetings and training on a regular basis. Applicants must be able to travel across the region as required as you will be covering patches in Surrey, therefore access to a vehicle is required. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Neighbourhood Response Officer

Accommodation Assistant Start your career at Dalata Hotel Group! We are looking for team members to join us on an exciting journey. You will receive training through our Dalata Academy to help you learn important skills. You will also meet experienced team members who can help you grow. At Dalata, we believe in promoting from within. If you work hard, you can have new opportunities in the future. Join us and be part of a friendly team! Benefits <ul> <li>Free employee meals on duty</li> <li>50% Off F&amp;B in all properties</li> <li>€/£60 employee rate on rooms for all Dalata-owned hotels</li> <li>30% off Friends &amp; Family rate</li> <li>Extra AL day for every year worked (5 days to a maximum of 5 days)</li> <li>Employee Assistance Programme.</li> <li>Cycle to Work Scheme/Transport Schemes</li> <li>SAYE (Save As You Earn Scheme)</li> <li>Pension access (Ask your HR Manager for local pension information)</li> <li>Development Opportunities through our Dalata Academy- support your career journey</li> <li>Staff Appreciation Initiatives, fun team-building activities and regular charity events</li> </ul>Your Job: <ul> <li>Ensure that all rooms and common areas are cleaned to the Dalata standard.</li> <li>Point out anything that needs fixing.</li> <li>Be ready to help in other departments.</li> </ul>What You'll Need: <ul> <li>Having experience in cleaning and housekeeping is good, but it is not needed.</li> <li>Friendly with customers</li> <li>Pay attention to details.</li> </ul>About Us Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany &amp; the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. Apply for this job

Accommodation Assistant

The Vacancy SUPPORTING FUTURES We're on the hunt for a special someone to hit the ground running in support of our Independent Living Schemes. Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver 'Great Places', Great Services', and 'Great Tomorrows'. You'll responsible for visiting and supporting our most vulnerable customers residing in our independent living homes., to meet the needs of those customers as necessary and provide regular support/reassurance visits to those customers who request them. This role will be predominantly based in our North region with some travel to the South region as required so you'll need your full UK licence and use of a car for work purposes. You'll be looking for real variety in your role; interacting with our customers, external agencies and partners, your team and the wider business, as well as signposting customers to appropriate support services. You'll also be looking for a challenge which will put your knowledge of supported housing and independent living to excellent use along with your ability to identify the needs and preferences of the customer and adapt the service accordingly. A DBS will be required for this role. A few key points from our role profile: <ul> <li>Provide a floating support service to customers living in our independent living schemes.</li> <li>Assess and provide regular support visits as necessary to meet the demands of individual customers.</li> <li>Support the Independent Living Officers with viewings and sign ups of new prospective customers as requested.</li> <li>Carry out regular scheme visits and inspections of community centres, including any health and safety checks as required.</li> <li>Signpost customers to FHG tenancy support team for money advice and/or other third-party agency support where appropriate.</li> <li>Support the work of the Independent Living Officers, by consulting with customers regarding any proposed works on schemes, ensure customers views are taken into consideration and encourage customers to engage with all activities which may affect their home.</li></ul>So, what's in it for me? If you're successful, you'll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. We're proud to be Investor in People Platinum award - the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work. You'll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive. To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date. Who we are Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job. Flexible Accountable Customer Centric Trusting Supportive

Independent Living Support Coordinator

The vacancy 27 hours per week - across 5 days, can be discussed at interview Actual - £25,212 per annum Our Customer Income and Lettings Team are a high performing team which prides itself on exceptional customer service - tailoring our services to customers' needs and putting them at the heart of every decision we make. As part of this team, you will be responsible for the day-to-day delivery of our Letting processes with a focus on the very start of their tenancy and getting this off to the best possible start for our customers. You will be responsible for the housekeeping of prospective, current and former customers in our systems to ensuring documents and communications are accurate. You will also keep action plans up to date with key dates and close to make sure the reporting data is accurate and void loss mitigated. Our customers will: • Know what to expect from us and understand clearly what we expect of them. • Feel assured that if a problem arises, we will listen carefully, communicate effectively and act quickly and professionally to resolve it, involving them at every stage of the process • Have support in place when they need it. About You With experience and a sound knowledge of housing legislation, policy and practice you will be able to manage a busy and varied workload, sometimes with short deadlines and minimal supervision. The customers are at the centre of what we do so you will be able to relate to customers with delivering the service with the customers' needs in mind, responding to customer concerns with tact and sensitivity and be firm when required. The successful candidate will also be subject to a satisfactory Enhanced DBS check. Due to the nature of the role, a full driving licence with your access to your own car or alternative transport is required. Our Housing Team are great example of a collaborative and proactive working culture, going the extra mile for our customers, and making our houses, their homes. They also take advantage of upskilling and development opportunities within their role. We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role takes your interest, then apply now! Alliance life At Alliance we want to create places to live that our customers are proud to call home. Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong, feel safe, and thrive in a successful community. Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be. AMBITIOUS FOR ALL - We are one team, aiming high for our customers. GENUINE - We are authentic and encourage everyone to be themselves. AWAKE TO OPPORTUNITY - We are constantly curious and drive innovation through collaboration. MAKE THE DIFFERENCE - we are proactive and strive to make a positive impact. EFFECTIVE - We are professional and can be relied on to achieve consistently good results. We want you, to be you Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We're creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference. We welcome applications from a diverse range of talented individuals who can help us reach this goal. We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability, a member of the LGBTQ+ community or those from an underrepresented Ethnic group, will get an interview if they match the minimum essential criteria for the role. We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few). Vacancies to fit you Here, you can work where and how you choose*. It's about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you're out and about. We've created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance. Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern 'agile' and collaborative working environment. If you need any support with your application, please call 03000120120 or email <a href="mailto:askhr@alliancehomes.org.uk" target="_blank">askhr@alliancehomes.org.uk</a> and we will be happy to help. *dependant on role The benefits 25 days annual leave plus bank holidays Your Alliance Day - a day off on your work anniversary Family Friendly Leave Enhanced Pension Scheme Health Care Cash Plan Learning and Development opportunities Discounts Portal Wellbeing Programme Make the Difference Day Employee Assistance Programme

Lettings Officer

Job Details Job Opportunity - 1 x Housing Support Officer Vacancy - Dudley Resettlement &amp; Inclusion Team Hours : - 37 hours per week Salary: Grade 7 £30,559 - £33,366 12 Month Fixed Term Contract A temporary fixed term opportunity has arisen in the Dudley Resettlement &amp; Inclusion Team for a Housing Support Officer for a period of 12 months. The purpose of the job is to deliver housing and integration support to refugees in the Dudley Borough and help promote inclusion across all our communities. The Resettlement &amp; Inclusion Team are part of the Housing &amp; Communities Directorate which is responsible for the local Housing Strategy across all tenures and is also the largest landlord in the borough with around 22000 homes. The successful candidate will work within a team supporting families and vulnerable adults newly arrived in the borough. We are proud to offer a professional and person-centred service in partnership with colleagues inside and outside the Council. Based on the work we are currently carrying out, we would welcome applications from professionals who speak any of the following additional languages: Pashto / Farsi, Dari, Arabic, Kurdish Sorani. The job description and person specification for the post are attached. The successful applicant must have the skills and experience transferrable to the role. For any informal enquires please contact Ahmed Salam, Resettlement &amp; Inclusion Manager: <a href="mailto:ahmed.salam@dudley.gov.uk" target="_blank">ahmed.salam@dudley.gov.uk</a> So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or <a href="mailto:acl@dudley.gov.uk" target="_blank">acl@dudley.gov.uk</a> who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance <a href="https://help.wmjobs.co.uk/" target="_blank">https://help.wmjobs.co.uk/</a> If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council's full Privacy and Disclaimer Statement can be accessed on the website at <a href="https://www.dudley.gov.uk/privacy-disclaimer-statement/" target="_blank">https://www.dudley.gov.uk/privacy-disclaimer-statement/</a> N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications #LI-DMBC2019 Attached documents HSO Resettlement JD 300123.docx HSO PS 300123.docx Benefits List

Housing Support Officer (Resettlement & Inclusion Team)

Job Description Salary: £51,801 - £59,724 per annum Grade: G Contract: Permanent Hours: 37 hours per week Quality Assurance for Thurrock Children Services is a fast developing service, with high aspirations for outcomes for children. We are seeking passionate and tenacious social work professionals, who have a drive for improving outcomes for Thurrock children. We are currently recruiting for an Independent Reviewing Officer who has a crucial contribution to make by ensuring the child/young person's voice is heard. If you are an experienced social worker with management experience, who enjoys working with professional networks and making relationships with children/young people, but who can constructively challenge when necessary, then this opportunity will be of interest to you. Supervisory/management experience essential. Thurrock is investing in its children's services and is aiming for only excellent performance and outcomes for the children and families we work with, so as to build upon its recent Outstanding Ofsted rating to achieve even better outcomes for children and families. In return we offer a competitive salary as well as an attractive benefit package, including: <ul> <li>Generous annual leave - 25 days rising to 30 after 5 years</li> <li>Excellent training opportunities and an established CPD programme</li> <li>Flexible working to enable work life balance</li> <li>Reflective supervision and management support</li> <li>Reasonable work loads</li> <li>Training in Signs of Safety</li></ul>A Disclosure and Barring Service (DBS) check is required at Enhanced Level for this role. Closing Date: Redeployment Only: 10th July 2025 Internal &amp; External Applications: 20th July 2025 Interview Dates: Week commencing 28th July 2025 To view the Job Profile and Person Specification please follow the link below: Download Job Profile (PDF Document) About Us Why Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve. Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough. Our location Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road. Staff benefits We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome. Further information can be found here Employment benefits | Working for the council | Thurrock Council Equality, Diversity &amp; Inclusion Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: Thurrock Council

About the role: The Community Manager role is the front-facing representative of King's College London within the London Institute of Healthcare Engineering (LIHE) and the James Clark Maxwell Building (JCMB). This role focuses on delivering a world-class experience to all internal and external building users while overseeing the smooth operation of all public spaces. The position is autonomous, requiring proactive engagement with building users, prompt issue resolution, and the continuous maintenance of high standards across the site. Key Responsibilities <ul> <li>Act as the primary point of contact in LIHE and JCMB, maintaining a visible, welcoming presence with a proactive and solutions-driven approach.</li> <li>The Community Manager will be supported by Waterloo Campus Ops but will be expected to work autonomously in serving building users needs in a proactive manner.</li> <li>Raise the profile of the Community Manager and Community Hosts, by being instrumental in delivering a world class experience for all building users.</li> <li>The Community Manager will ensure all building users receive a H&amp;S and Fire induction when first arriving on site.</li> <li>Be the main contact for any issues that arise within the managed buildings.</li> <li>Support internal/external events, managing the registration of guests and being a point of contact for issues/queries. </li> <li>Take ownership of all functions carried out via our reception i.e., wayfinding, knowledge of campus activity and responding to general enquiries.</li> <li>Work alongside the CSS (Cleaning and Security Services) to support a safe and clean environment.</li> <li>Undertake regular audits across the space to ensure we are providing a clean, safe and hazard free environment i.e., cleaning, Health &amp; Safety</li> <li>Act in the capacity of the Evacuation Controller for their managed buildings in the event of a fire alarm.</li> <li>Managing the provision, procurement, and management of supplies for the buildings e.g., consumables, sundries, stationery</li> <li>Maintaining first aid spaces in managed buildings and all associated equipment and supplies. i.e., first aid boxes, defibrillators etc.</li> <li>Log any building issues via the Service Desk and monitor their progress through Planon, liaising with other FM departments to expedite resolution. Communicating issues to building users and updating as necessary.</li> <li>Act as the first point of contact in LIHE/JCMB and associated buildings for dealing with any accessibility issues building users and guests may have and seeking resolution to these, liaising with other FM departments as necessary.</li> <li>To report near misses, accidents, and injuries via the Accident Management System and following up on actions raised.</li> <li>Make recommendations on innovation and issues with ideas around resolution.</li> <li>Report acute situations to seniors in real time, who will coordinate and oversee the wider response </li> </ul>This is a full time post, and you will be offered an indefinite contract. About You: To be successful in this role, we are looking for candidates to have the following skills and experience: Essential criteria 1. Excellent customer service with ability to exceed customer expectations 2. High level of literacy and numeracy, including Computer literacy with knowledge of all Microsoft operating systems, Word, Excel etc. 3. Excellent oral &amp; written communication skills 4. Experience in complaint handling and communicating with staff at all levels 5. Self-starter and good organiser with a meticulous eye for detail 6. Excellent interpersonal skills, flexible approach, and good team member 7. Able to use initiative and work autonomously, be proactive, creative, and empowering approach to work 8. Professional and positive approach to work Desirable criteria 1. Degree in a relevant subject 2. Leading a Team 3. Familiarity with working in the Higher Education Sector 4. Understanding the running of Buildings and Operations Full details of the role and the skills and experience required, can be found in the attached job description which provided on the next page. We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible. To find out how our managers review your application, please take a look at our 'How we Recruit' pages.

Community Manager

"I genuinely look forward to going to work on a Monday - how many people can say that!" - Alex, Housing &amp; Support Officer Why not be like Alex and join us as our next Housing and Support Officer and make a difference! Do you thrive on empowering others and have the desire to support vulnerable individuals to live independently? At Transform Housing &amp; Support, we believe everyone should live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and the London Borough of Sutton. Come and join the Elmbridge Team and play a pivotal role in our incredible success stories, which have resulted in individuals finding stability, securing jobs, and their own homes. If you're looking for a role where every day is different and brings new opportunities to make a meaningful difference, Transform Housing &amp; Support is the place for you. Salary - £26,750 per annum plus benefits Location - Walton on Thames Full time - average 37 hrs per week on a shift basis (to be discussed at interview) What You'll Be Doing You will be joining our Elmbridge Team, a warm friendly and welcoming group, to provide a high-quality service to our clients in Walton on Thames, Molesey, Hersham, Thames Ditton, Hinchley Wood and Cobham. We currently support 65 clients with a range of needs. Our clients include individuals who are homeless, some with mental health issues, those in recovery from substance misuse, and young people. A little more about your day as a Housing &amp; Support Officer: <ul><li>Act as a keyworker to clients, helping them achieve their goals and live independently.</li><li>Family mediation and support, bringing families back together. </li><li>Working with a community of professionals to support the right outcomes. </li><li>Problem solving together and debriefs sharing our experiences and learning as a team. </li><li>Support clients with repair issues and repayment agreements for rent arrears.</li><li>Carry out room inspections, health and safety checks and making rooms homely for new residents.</li></ul>It is an exciting time to our Elmbridge Team as you'll also be involved in planning and running our extra-curricular workshops which range from sport activities such as basketball, table tennis and boxing, to relaxation sessions including yoga and meditation. We are always open to new ideas and projects, so if you have a particular talent or skill, please let us know! Why not find out more about the Elmbridge Team by watching this video. For an informal discussion about the role please email <a href="mailto:tlennon@transformhousing.org.uk" target="_blank">tlennon@transformhousing.org.uk</a> to arrange a call to discuss the post further or apply directly. What You'll Need To be successful in this role, you will need: <ul><li>Ability to develop non-judgmental professional relationships with clients. </li><li>The ability to manage your own time, delivering outcomes, meeting deadlines.</li><li>An Enhanced DBS check (to be completed by us, upon successful application).</li><li>A full valid driving licence and use of your own car for business purposes.</li></ul>Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need. How we'll set you up for success We want to make sure you have the skills and knowledge to be great in your role. So when you join us, you will complete a tailored induction programme which will include a combination of online training, in person training, and shadowing. Plus, after two years, you will have the opportunity to undertake a relevant extended training course, whether that be a college course, Open university degree or professional qualification. Why work at Transform Transform is a place where everyone is valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible. Our benefits are great too and include: <ul><li>28 days annual leave per annum, plus bank holidays (pro rata for part time) </li><li>An additional 1 day (pro rata) per annum wellbeing day </li><li>A defined contribution pension scheme </li><li>Interest-free staff loans </li><li>The opportunity to buy or sell up to five days annual leave per holiday year </li><li>Life assurance cover </li></ul>What's Next At Transform, we're all about celebrating diversity because we know it's key to our success. We're committed to being inclusive, so if you're passionate about what you do and share our values, we want to hear from you! If you need any adjustments during the application or selection process, please let us know, and we'll be happy to help. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.

Housing & Support Officer

The role Housing Officer known internally as a Local Housing Manager Location: Covering Derby. 1 day to be spent in our Derby Office Postcode DE23 6QL Salary: £35,944 - £37,835 - Full Time 37.5hr working week - Permanent Position This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing &amp; estate services to our rented properties within a defined geographical patch. The locality of these properties is based within postcode locations DE23. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal &amp; external services to meet the diverse range of needs of our customer base by delivering services both on an individual &amp; local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 1 day being spent in-house at our office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can evening work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to complex ASB complaints &amp; cases, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed:<ul><li>Essential car user</li><li>Experience of working in a social housing setting is essential</li><li>Experience of working within a supported housing environment is desirable</li><li>Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.</li><li>At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.</li><li>At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible</li><li>Ability to collaborate, network and be a strong team player</li><li>Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential</li><li>Experience of excellent administration skills &amp; analysing customer feedback to achieve service improvements</li><li>Attention to detail and accuracy in writing, reporting and numeracy</li><li>Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing</li><li>Ability to self-manage a varied and demanding workload, prioritising and organising too</li><li>A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy &amp; passion</li><li>The ability to manage and report on projects against agreed targets</li><li>Must possess excellent office management skills, managing inboxes, keys etc</li><li>Must be willing to work flexible hours as required</li></ul>Desirable<ul><li>Housing qualification</li></ul>Interview Diary Date: To be held at our office in Beeston on the 22 &amp; 23 July 25 To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

<ul><li>Operations Manager - Rented Housing</li><li>Location: Home based, with regular travel across Essex, East and South East London and Kent.</li><li>Salary: £63,989 per annum</li><li>Contract: 37.5 hours per week, full-time, permanent</li><li>Interview Date: Assessment and Interview Day - 7th August 2025 at the Heals Building in London.</li></ul>At Anchor, we're passionate about providing safe, high-quality homes and services for older people. As the largest not-for-profit provider of specialist housing and care in England, we're proud to support thousands of residents across the country. We're looking for a driven and people-focused Housing Operations Manager to help us lead our rented housing services across East and South London -someone who can balance performance with purpose, and who's ready to make a real difference every day. About the Role Reporting to the Regional Head of Housing Services, you'll be accountable for the operational performance, compliance, and service delivery of a diverse portfolio of housing schemes. Managing a significant budget (circa £8m) and a multi-disciplinary, geographically dispersed team, you'll drive high performance across all key business areas: resident experience, health and safety, occupancy, arrears management, team development, and stakeholder engagement. Key Responsibilities: <ul><li>Leading housing operations across the region and ensuring services meet all legal, regulatory, and policy requirements</li><li>Building and developing a high-performing, engaged team-motivating them through change and supporting continuous improvement</li><li>Acting as a local lead for resident engagement and wellbeing, and handling more complex or sensitive issues when they arise</li><li>Using a balanced scorecard approach to monitor KPIs including occupancy, arrears, compliance, resident satisfaction, and budget control</li><li>Working closely with other teams to ensure maintenance, safety and safeguarding responsibilities are met</li><li>Helping to deliver our strategic plan for rented housing at the local level</li><li>Collaborating with local authorities, commissioners, and other external partners to improve and expand our service offer</li></ul>About You You're an experienced operations leader with a track record of delivering results in a resident or customer-facing setting. You understand what it means to lead services that truly matter to people and are confident managing risk, change, and complexity in a regulated environment. Essential Skills and Experience: <ul><li>Experience managing large or complex housing or care operations, ideally with knowledge of services for older people.</li><li>Proven ability to lead, motivate and develop geographically dispersed teams in fast-paced or change environments.</li><li>Strong understanding of tenancy management, arrears, ASB, safeguarding, and compliance.</li><li>Financial acumen and experience managing significant budgets.</li><li>Skilled in handling complex resident and stakeholder issues with diplomacy and accountability.</li><li>Excellent communication, problem-solving, and decision-making abilities.</li><li>Experience working with external stakeholders including local authorities and service commissioners.</li><li>Educated to degree level or equivalent, or QBE with substantial relevant experience.</li><li>A full UK driving licence and ability to travel across your district are essential.</li></ul>Please note, the advert may close sooner than the listed deadline if we receive sufficient applications. HO Anchor - a great place to work Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities. Our values Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs. Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not. Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate. A rewarding environment From health and happiness to finance and your career, we'll give you all the support you need. Health &amp; happiness <ul><li>Gym, fitness and wellbeing discounts</li><li>Mental health support</li><li>Flexible working options</li><li>Access to online GP appointments</li></ul>Finance <ul><li>Pension plan - contribute between 4% and 8% and we'll match it or better</li><li>Quick and easy pension transfer service</li><li>Savings and financial advice, loans, free life assurance</li><li>Discounts on shopping, holidays, phones, technology and more</li></ul>Career <ul><li>Ongoing personal and professional development programme</li><li>Leadership Pathways online learning resources</li><li>Career progression and promotion opportunities</li></ul>To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste <a href="https://anchorbeingwell.co.uk/" target="_blank">https://anchorbeingwell.co.uk/</a> into your browser Celebrating diversity, celebrating you Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other. We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others. We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

Housing Operations Manager - South

Overview Exciting Opportunity: Recovery Coordinator At CGL we are driven by a purpose: to transform lives. With compassion, respect, and determination, we provide tailored care that meets the unique needs of every individual, helping them reclaim their futures and embrace brighter tomorrows. We stand by our core values: open, compassionate, bold. These values guide everything we do-empowering people to grow, change, and thrive. We are looking for a dedicated and skilled Recovery Coordinator to join our vibrant team. In this role, you'll be at the heart of supporting individuals, ensuring they receive the right interventions at the right time to help them achieve their goals. With this role you'll work as part of our passionate Recovery Support team in Tower Hamlets, delivering person centred care and providing one-to-one and group-based support. Together, we'll help people take control of their recovery and build brighter futures. If you're ready to bring your skills, resilience, and passion to a role where every day matters, then we want you on our team. Location: Tower Hamlets Part Time Hours: 22.5 hours per week Full Time Salary Range: £27,861.26 - £32,002.35 (dependent on experience, pro rata for part-time hours) Allowances: £4133.14 Inner London Weighting (pro rata for part time hours) * Pease note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities What You'll Do: <ul><li>Support people from their first contact with our service through their entire recovery journey.</li><li>Provide screening, assessments, and recovery planning, tailoring interventions to meet each person's unique needs.</li><li>Support individuals, families, and communities by reducing the harms associated with substance use.</li><li>Facilitate group sessions and one-to-one interventions, helping people engage with their individual treatment plans.</li><li>Advocate for those we support, ensuring access to partner agencies and community resources.</li><li>Promote recovery, resilience, and peer support, enabling people to rebuild their lives.</li></ul>Who We're Looking For: <ul><li>A strong understanding of substance misuse and experience in a related field.</li><li>Excellent communication skills-both written and verbal-alongside strong IT proficiency.</li><li>Ability to work independently, prioritise tasks effectively, and manage a caseload.</li><li>Knowledge of mental health services, interventions, and best practices.</li><li>A team player with great interpersonal skills, able to collaborate with internal and external partners.</li><li>Someone open to learning and development, committed to improving their skills and helping others grow.</li></ul>Why Join Us? <ul><li>Work-Life Balance: 25 days of annual leave (plus bank holidays), increasing to 30 days over five years.</li><li>Well-being Support: A paid wellness hour each week and access to our Wellness Hub and Employee Assistance Programme.</li><li>Career Growth: Training, development, and progression opportunities to support your professional journey.</li><li>Perks &amp; Benefits: Discounts on shopping, cinema, holidays, and more. </li><li>A Supportive Team: Work alongside passionate people who care about making a difference.</li><li>Refer-a-Friend Scheme: Earn rewards for recommending great people to join us.</li></ul>Ready to Make a Difference? If you're passionate about supporting people to make positive changes in their lives, we'd love to hear from you. Apply now and help us build a healthier, more empowered community in Waltham Forest. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (ww Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Inner London Weighting (£4,133.14) If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Summer Brighton | <a href="mailto:summer.brighton@cgl.org.uk" target="_blank">summer.brighton@cgl.org.uk</a> | 07867377823 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Job summary Are you a brilliant advocate? Do you want to help prevent early death and reduce health inequalities in people experiencing homelessness? Do you like solving difficult problems, and changing hearts and minds. Are you a jack of all trades ? If so, then thisjobis for you. Main duties of the job 'Pathway' multidisciplinary teams work with people experiencing homelessness when they visit A&amp;E or are admitted to hospital. These teams work to ensure these patients get all the acute medical treatment that they need whilst they are at or within the hospital. They also work to ensure that patients are discharged safely and effectively in a way that stops the revolving door, and improves patient's long-term health outcomes. This includes working to ensure that homeless patient's support needs in the community are met post discharge, for example connecting with primary care, mental health services and addictions support, medication concordance support, screening, vaccination and health promotion opportunities. About us Alongside direct patient care and support Pathway teams work to encourage wider changes to hospital systems and practice to improve care and outcomes for people experiencing homelessness. This is mainly through teaching and training other staff. Job description Job responsibilities A strong understanding of how self-neglect is part of homelessness safeguarding and the complexities of undertaking mental capacity assessments in inclusion health groups is desirable. A positive, can do attitude, a commitment to changing care for this extremely vulnerable patient group, and a desire to communicate with a wide variety of partners and stakeholders is essential. Job description Job responsibilities A strong understanding of how self-neglect is part of homelessness safeguarding and the complexities of undertaking mental capacity assessments in inclusion health groups is desirable. A positive, can do attitude, a commitment to changing care for this extremely vulnerable patient group, and a desire to communicate with a wide variety of partners and stakeholders is essential. Person Specification Qualifications and Training Essential <ul> <li>oEducated to A level or equivalent (NVQ 3) or equivalent training/experience</li> </ul> Desirable <ul> <li>Diploma, Degree or Management Qualification</li> <li>ECDL qualification or equivalent</li> </ul> Experience Essential <ul> <li>oExperience of undertaking holistic assessments of the needs of vulnerable people</li> <li>oExperience of working with homeless or other vulnerable people including managing a caseload</li> <li>oExperience of working effectively and constructively within a multi-disciplinary team</li> <li>oExperience of using organisational skills to work to tight deadlines</li> </ul> Desirable <ul> <li>oExperience of joint working with healthcare services, or working in healthcare settings</li> <li>oExperience of delivering training or presentations to groups or willingness to develop this area</li> <li>oGood knowledge of the welfare system, supported housing pathways, and other services for the rough sleepers</li> <li>oA lived experience of homelessness is often an asset</li> </ul>Person Specification Qualifications and Training Essential <ul> <li>oEducated to A level or equivalent (NVQ 3) or equivalent training/experience</li> </ul> Desirable <ul> <li>Diploma, Degree or Management Qualification</li> <li>ECDL qualification or equivalent</li> </ul> Experience Essential <ul> <li>oExperience of undertaking holistic assessments of the needs of vulnerable people</li> <li>oExperience of working with homeless or other vulnerable people including managing a caseload</li> <li>oExperience of working effectively and constructively within a multi-disciplinary team</li> <li>oExperience of using organisational skills to work to tight deadlines</li> </ul> Desirable <ul> <li>oExperience of joint working with healthcare services, or working in healthcare settings</li> <li>oExperience of delivering training or presentations to groups or willingness to develop this area</li> <li>oGood knowledge of the welfare system, supported housing pathways, and other services for the rough sleepers</li> <li>oA lived experience of homelessness is often an asset</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name St George's University Hospitals NHS Foundation Trust Address St George's University Hospitals NHS Foundation Trust Tooting London SW17 0QT Employer's website

Homelessness Team Care Navigator

Detailed job description and main responsibilities A strong understanding of how self-neglect is part of homelessness safeguarding and the complexities of undertaking mental capacity assessments in inclusion health groups is desirable. A positive, can do 'attitude', a commitment to changing care for this extremely vulnerable patient group, and a desire to communicate with a wide variety of partners and stakeholders is essential. Person specification Qualifications and Training Essential criteria <ul><li>Educated to A level or equivalent (NVQ 3) or equivalent training/experience</li></ul>Desirable criteria <ul><li>Diploma, Degree or Management Qualification</li><li>ECDL qualification or equivalent</li></ul>Experience Essential criteria <ul><li>Experience of undertaking holistic assessments of the needs of vulnerable people</li><li>Experience of working with homeless or other vulnerable people including managing a caseload</li><li>Experience of working effectively and constructively within a multi-disciplinary team</li><li>Experience of using organisational skills to work to tight deadlines</li></ul>Desirable criteria <ul><li>Experience of joint working with healthcare services, or working in healthcare settings</li><li>Experience of delivering training or presentations to groups or willingness to develop this area</li><li>Good knowledge of the welfare system, supported housing pathways, and other services for the rough sleepers</li><li>A lived experience of homelessness is often an asset</li></ul>We expect all our staff to share the values that are important to the trust - being excellent, kind, responsible and respectful - and behave in a way that reflects these. More information on the vision and values of St. George's University Hospitals NHS Foundation Trust is attached below. Please note that this vacancy may close before the advertised closing date if sufficient applicants are received. Please check your email regularly as all candidates shortlisted for interview will be contacted and informed by email. If you are appointed to the post, as part of your pre-employment check we will be required to verify your identity. The document/s you present for this purpose will be checked for their authenticity by scanning all known security features. These features will include: - The machine readable zone - An ultra violet image - An infra red image As part of your pre-employment checks, we will also be required to obtain satisfactory, written references. Please ensure that the referee details which you provide on your application form are correct. We require at least one written reference from your current or most recent line manager. We are only able to accept references from a professional work email address. Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at: Telephone: 02082963786 Text: 07501066267 Email: <a href="mailto:esth.dal@nhs.net" target="_blank">esth.dal@nhs.net</a>. Our confidential answering service is available after 5pm. Employer certification / accreditation badges Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Documents to download <ul> <li> Homelessness Team Care Navigator (PDF, 277.9KB) </li> <li> Referee Contact details form (PDF, 200.6KB) </li> </ul>

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