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Job Description This Job posting is only open to Internal Applicants at Brent Council Salary range: £55,155 - £61,617 p.a. incl. London weighting Contract: Permanent Hours of work: 36 hours per week Location: Civic centre and other locations from time to time (required to attend the offices in Wembley or Court at least three times per week) Join an exciting Legal Service Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post In our Housing Litigation Team, we are looking for a Senior Homelessness/Civil Litigation Lawyer: 1. To actively support the management of the department. 2. To provide high level and proactive expert legal advice on homelessness to the Council, its members and officers and to be a point of contact for members and senior officers on legal matters pertaining to homelessness. 3. To attend court or tribunals or public inquiries as a Senior Homelessness Lawyer and in particular, conduct high quality advocacy in the County Court, High Court including all hearings up to trial and appeals and including complex hearings. 4. Advising the Council and senior officers on Housing Law and related matters 5. Allocation of work to appropriate members of staff 6. Monitoring the quality of work undertaken by the team 7. Managing a team of around 4 and ensuring adequate training and development The Person The successful Senior Homelessness/civil litigation Lawyer will possess: • A current practising certificate (either as a Barrister, Solicitor or Legal Executive) • A can-do attitude with the confidence to lead a team. • Strong experience in all matters relating to housing law/Civil Litigation • Ability to anticipate problems and solve them accordingly. • Must be dependable and self-reliant. The role includes some excellent benefits such as: • Local Government pension scheme • Bike loan and season tickets • Discounts in local cafes, shops and restaurants • Generous maternity, paternity and adoption leave • Access to a health insurance scheme • Supportive staff networks • Flexible working arrangements • Consideration of funding to obtain qualification of Higher Rights of Audience Closing date: 20 November 2024 (23:59) Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. This position is only open to current employees of Brent Council or Temporary Agency Workers currently working in Brent Council. External candidates are not permitted to apply for internal only roles. Forwarding 'internal only' roles to external candidates may lead to disciplinary action being taken. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on <a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a> Job Description

Senior Lawyer - Homelessness/Civil and Housing Litigation

Income Recovery Officer - £33,432 pa We currently have an opportunity for a full time (35 hours a week) Income Recovery Officer to join our dedicated Housing team. The Income Recovery Officer will be responsible for providing a highly professional customer focused arrears recovery service to Hightown`s residents in general needs housing. The duties will include monitoring rent accounts, taking appropriate action to identify and manage rent arrears in accordance with Hightown`s procedures, legislation and best practice. The successful candidate will: <ul> <li>Manage a patch of general needs properties, ensuring that all rent accounts are monitored regularly, taking action in line with Hightown`s procedures.</li> <li>Carry out home visits for general needs tenants.</li> <li>Ensure that clear and up to date information is maintained on the database</li> <li>Ensure rent account flags are in place and up to date to ensure appropriate and effective rent account management.</li> <li>Deal with enquiries about rent accounts.</li> <li>Prepare legal documents for court and represent the Association at court.</li> </ul>You will be self-motivated, with a commitment to improving our services and working collaboratively with colleagues. The contracted hours of work will be 9:00am until 5:00pm, Monday to Friday. You will be required to have some flexibility for training or to meet the needs of the business but if this is the case you will be given advanced notice. Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: <ul> <li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li> <li>Regular support from your line manager and colleagues</li> <li>Annual bonus based on satisfactory performance</li> <li>Monthly attendance bonus on top of your basic salary</li> <li>Annual salary and cost of living review</li> <li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li> <li>Ongoing professional development and support to deliver outstanding support</li> <li>Workplace pension scheme and life assurance of three times your annual salary</li> <li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li> <li>Friendly and supportive team environment</li> <li>Employee assistance helpline</li> <li>Mileage paid for car usage</li> <li>Well-equipped on-site gym</li> </ul>About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver over 400 new affordable homes each year. If you are interested in joining our friendly team, please apply below. Closing Date: Sunday 24th November 2024 Interview Date: Tuesday 3rd December 2024 To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities &amp; Disability Confident Employer.

Income Recovery Officer

Housing Officer We're looking for a kind, compassionate and resilient Housing Officer to join our Homelessness service in Brent. £28,538.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning &amp; Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. A dynamic, friendly and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation's rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement. Managing a patch of 4 units across our services you will ensure that challenging rent collection targets are met but also that everything is done to avoid eviction. Your personal qualities are as important in this role as your work experience. Working alongside Operational Colleagues, the Income and Housing Officer will be responsible for overseeing the delivery of generic Housing Management services across their patch with the main focus on Income Collection and some ASB management. You will be expected to meet tight KPI's increasing rent collection and carry out rent arrears actions at all stages from the initial warning letters to the eviction stage. In order to effectively deliver the services listed above to their patch, the Income and Housing Officer will need to work closely with Contract Managers and Support Workers working within our projects to empower and enable them to carry out their responsibilities. Strong interpersonal and stakeholder management skills are a pre-requisite to the role. The post holder will be extremely flexible and have the ability to effectively manage multiple projects at one time. All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: • Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained • Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases • Proactively monitor all current and former accounts within the defined patch and make recommendations to the Contract Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency • Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately. • Ensure that all sign ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels. • Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements • Serve NTQs, NOSPs, NRPs and carry out home visits as requested. • Accurately and comprehensively record all actions on the housing management system and use reports from the housing management system to manage cases and monitor performance • Assist with the taking on of new agency housing management responsibilities related to new services and as needed with the transfer of housing management responsibilities schemes to other providers • Ensure that confidentiality and data protection is maintained throughout the service including all information held in whatever form • Respond to management issues such as disputes and complaints including breaches of tenancy and / or licence conditions • Ensure that there are effective and on going liaison processes in place with key agencies such as the housing benefit service , Department of Work and Pensions, the Job Centre and local debt advice agencies • Develop and promote financial inclusion initiatives in the service such as advertising credit unions and local debt management advice services • Contribute to special projects such as tenancy audits and suspected sub-letting • Assist in the training of new support staff in the tenancy aspects of support for customers. • Any other relevant tasks as required by the Housing Manager This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: <ul> <li>An understanding of the needs of customers who have experienced homelessness and who may also have support needs.</li> <li>Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way.</li> <li>Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.</li> <li>An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. .</li> <li>The ability to communicate clearly with non -housing management staff and explain cases in a non technical way.</li> <li>A logical approach to problem solving and a willingness to deal with problems quickly and efficiently.</li> <li>A willingness to "go the extra mile" when working with our customers.</li> </ul>What you'll bring: Essential: <ul> <li>Experience of monitoring rent accounts and managing rent arrears</li> <li>Experience of using computerised rent systems to monitor arrears and record information</li> <li>Extensive knowledge of welfare benefits ,especially housing benefit</li> <li>Experience of liaising with housing benefit departments ,the DWP and other external agencies.</li> </ul>About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: • We focus on Excellence and innovation. • We are Caring and Compassionate. • We are Inclusive and Trusted. • We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Housing Officer

Job Details: Salary range: £40,389 - £42,855 per annum Work location: Hammersmith North Housing Office, New Zealand Way, London W12 7DE Hours per week: 36.00 Contract type: Permanent Closing date: 25 November 2024 Interview date: 9 December 2024 Contact details for Informal discussion: Declan Teague, Neighbourhood Services Manager via email on <a href="mailto:DECLAN.TEAGUE@LBHF.GOV.UK" target="_blank">DECLAN.TEAGUE@LBHF.GOV.UK</a> About the role At Hammersmith &amp; Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Finance department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on. We have an opportunity for two enthusiastic housing officers to join our neighbourhood services team, based in our area housing office on the White City Estate, London, W12. You will be part of a team providing a wide range of housing management and support services to our residents. We are looking for experience or transferable skills to provide a customer focused, proactive and high-quality tenancy and leasehold management for our residents. The successful candidates will be responsible for the day-to-day management of a patch of tenancies, leases and licences. This will include providing a front-line service to our residents, tenancy and leasehold management, anti-social behaviour management, estate inspections, tenancy verification checks and general neighbourhood management. You will need strong customer care and communication skills, a practical problem-solving approach to your work, the ability to plan and prioritise a busy workload and work independently. The successful applicant will need to work outside of normal office hours on occasion, to attend evening meetings and emergencies. In return we offer a challenging and varied working environment, the support of a high performing team and the opportunity to development your housing management learning and skills. Working in Hammersmith &amp; Fulham Council We appreciate and value our employees and recognise the importance of a motivated and supported workforce. We will support your development through the ongoing support of your manager. In addition to the competitive salary and excellent annual leave package, the organisation offers a wide range of benefits including a beneficial pension scheme, tax efficient childcare vouchers and cycle schemes. Attitude Matters Our mission is to be the best council. To do this we need the best people to help build our vision. If you're looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you. Please refer to the Role Profile for more information. Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do. We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all. We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success. We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone. We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do. Our commitment to you: At H&amp;F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&amp;F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE. Asking for Adjustments We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at <a href="mailto:resourcing-peopleandtalent@lbhf.gov.uk" target="_blank">resourcing-peopleandtalent@lbhf.gov.uk</a> or by post to The Town Hall, King Street, Hammersmith W6 9JU Hammersmith &amp; Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Housing Officer LBHF618807

Job Description Job Title: Housing Support Assistant Contract Type: Permanent Salary: £24,627 per annum Working Hours: Full Time - 37.5 Hours per week Working Pattern: Rota including early shifts (7.15am-3.15pm), late shifts (1.30pm-9.30pm) plus alternate weekends and some bank holidays Location: Old Tea Warehouse, High Wycombe If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Support Assistant This role is based at Old Tea Warehouse in High Wycombe. Old Tea Warehouse is a medium-high risk supported accommodation service for vulnerable customers aged 18-55. This is a fast-paced, dynamic environment where customers have experienced homelessness and may have complex needs such as substance misuse, mental health, history of offending, etc. You will be key in the day-to-day running. We don't run care homes, so there's no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers. Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams - to dealing with the emergency services including the Police and Ambulance, when the need arises. You'll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant. About you We are looking for someone with: <ul> <li>Experience of working with people in a customer facing environment</li> <li>An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays </li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by: <ul> <li>Assisting in the planning and delivery of a range of personalised support and move-on plans</li> <li>Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk</li> <li>Inspiring and motivating customers to meet agreed outcomes and develop life skills</li> <li>Assisting customers with day-to-day support and tenancy-related matters</li> <li>Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them</li> <li>Signposting customers to appropriate external support services, such as food banks and other community resources</li> <li>Supporting customers to be 'tenancy ready', enabling successful move on</li> <li>Supporting customers to be financially independent through budgeting plans and maximising income</li> <li>Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals </li> <li>Empowering customers to move towards self-management of their medication by following Riverside's medication procedure</li> <li>Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform</li> <li>Assisting in the promotion of customer involvement and consultation</li> <li>Assisting with the delivery of a range of group work sessions</li></ul>Deliver a support service: <ul> <li>Support the delivery of the referral process for new customers</li> <li>Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support</li> <li>Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns</li> <li>Clean and prepare customer rooms as appropriate</li> <li>Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service</li> <li>Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately</li> <li>Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers</li> <li>Carry out day-to-day administration and operational duties</li> <li>Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and banking</li> <li>Assist in collating and submitting information returns on funding, health &amp; safety and performance</li> <li>Act as point of contact on the phone, reception and deal with a range of enquiries</li></ul>Other Information <ul> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions.</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person Specification Essential <ul> <li>Experience of working with vulnerable client groups</li> <li>Experience of delivering structured support in either housing or social care</li> <li>To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Housing Support Assistant

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values</li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents.</li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals</li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented</li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting</li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.</li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments.</li><li>Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.</li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders.</li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.</li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies</li><li>Develops capability of team members in order to meet key performance goals and future succession requirements.</li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.</li><li>Oversees the tenancy management process by co-ordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.</li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.</li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.</li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.</li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul>About You Knowledge &amp; Qualifications <ul><li>Good level of general education</li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.</li><li>Proficiency in using property management software. Training will however, be provided.</li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.</li></ul>Experience &amp; Skills <ul><li>Experience of successfully driving leasing performance and managing operations within the property sector or similar environment.</li><li>Proven experience in managing site financials, including but not limited to budgeting, forecasting and financial analysis.</li><li>Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment.</li><li>Detailed knowledge of Landlord/Tenant Legislation.</li><li>A strong team player but capable of working autonomously and taking ownership.</li><li>Excellent organisation skills with the ability to multi task and prioritise, with a focus on ensuring time delivery of results in all facets of the role.</li><li>Excellent verbal and written communication skills</li><li>Numerical skills necessary to complete the above activities.</li><li>Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>

Community Manager

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. What's the role? As a Housing Officer, you will provide a high quality, customer focused and responsive Housing Management service to Lewisham Council residents. You will act as the residents voice. You will let properties, investigate nuisance and other tenancy breaches, manage tenancy changes, support vulnerable residents to sustain their tenancies and build good working relationships with the tenants and residents associations. What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance </li> <li>Local Government Pension scheme </li> <li>Flexible working and family friendly policies </li> <li>Season ticket and bicycle loans </li> <li>A range of staff discounts including local subsidised gym memberships </li> <li>Supportive staff networks</li> </ul>What we're looking for: We are looking for someone who wants to make a positive difference to our residents lives. You will have an understanding of the issues faced by those living in social housing. You will be an effective communicator and collaborator. You are passionate about delivering an excellent service and have the ability to tailor your service depending on the customers needs. You will show empathy and support your most vulnerable residents. Location The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work in the office, on site and occasionally from home. Special conditions <ul> <li>This role may include working out of hours</li> <li>The job is subject to a DBS check</li> </ul>The recruitment process is anonymous and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact Grace Reid, Forhad Ahmed or Donna Boyle at <a href="mailto:housingmanagement@lewisham.gov.uk" target="_blank">housingmanagement@lewisham.gov.uk</a> Please click here to view the Job Description and Person Specification Salary £39,150 - £40,344 (SO1) per annum N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 68 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit <a href="http://www.teamwass.com" target="_blank">www.teamwass.com</a>. Job Description Reporting into VP of Global Social Impact &amp; Community Engagement this role will support Wasserman's social impact and community engagement commitments to maximize impact and community engagement outcomes, plan and deliver initiatives, and utilize measurement tools to monitor progress and report on projects. The Manager also supports the VP in the delivery of a Global Social Impact and community engagement strategy and service offering that helps talent, music, brand and property clients and Wasserman agents drive their social impact. WHAT YOU WILL BE DOING <ul><li>Support the VP of Social Impact to set the 3-year direction for our social impact, community engagement strategy and client services across the global organization. This includes ensuring that our approach is innovative, industry-leading, shaped by materiality and aligned with long-term business growth. </li><li>Coordinate with Comms team on internal and external messaging around Social Impact including tracking, supporting quarterly requests for progress, wins and tracking metrics</li><li>Manage the end of year Social Impact report through tracking development and progress of various internal and external social impact campaigns delivered through the course of the year </li><li>Coordinate and help lead Impact team interns</li><li>Coordinate Social Impact pro classes, panels and trainings</li><li>Manage Social Impact calendar for events, conferences, panels and cultural moments</li><li>Support VP, Social Impact &amp; Community Engagement on client social impact requests, nonprofit and partner research and cause related advocacy development internally and externally</li><li>Collect and organize data on all Social Impact client related campaigns and projects</li><li>Work with VP of Social Impact, on coordinating with the Wasserman Foundation </li><li>Support, collect data and recap employee year-round staff community engagement &amp; volunteer program</li><li>Work with VP, Social Impact to identify strategic charitable giving opportunities and develop partnership plans that help unlock impact at scale across global locations.</li><li>Support VP, Social Impact to develop the goals, plans, and assessment frameworks to measure our impact, and manage the ongoing delivery of metrics that demonstrate both social and business value and support the enterprise Impact narrative and annual report. </li><li>Monitor and report on social impact trends to provide insights and community engagement opportunities </li><li>Work alongside the Impact Team to evolve the existing Think Tank and repository system </li><li>Establish and maintain strategic relationships with community organizations, industry peers, and stakeholders</li><li>Support input to bids and tenders as requested by VP</li><li>Manage the day-to-day responsibilities of our social impact partnerships </li><li>Develop and implement strategies to creatively promote a global volunteering programme to our people, encouraging them to get involved in our strategic partnership opportunities, and others.</li><li>Manage the diligence process for onboarding and engaging of all non-profits for internal and client facing partnerships to ensure risk factors are managed</li></ul>THE SKILLS AND EXPERIENCE YOU NEED <ul><li>6+ years of relevant nonprofit or entertainment experience, ideally in programmatic or partnerships roles that required creativity, strategic planning, and collaboration across global markets </li><li>Strong organizational skills with an emphasis on attention to detail and eye toward streamlining systems</li><li>Strong communication and presentation skills; ability to distill complex or abstract ideas into concise and clear communiques for a diverse audience</li><li>Experience in supporting employee volunteerism and mission-driven partnerships and projects</li><li>Passion for creating positive change with and for communities </li><li>Experience in administration of employee giving and volunteer management platforms (e.g., Benevity, YourCause, Deed, Bonteerra, Submittable, Bright Funds).</li><li>Experience in effectively managing multiple complex projects in a large and complex organization</li><li>Multi-lingual fluency a plus (Spanish preferred) </li></ul>Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Social Impact Manager

Role outline: Job Title: Head of ASLAN (Homelessness Ministry) Salary: £41,416 (inclusive of £6,549 London Living Allowance) Department: All Souls Serve the City Location: All Souls Clubhouse, 141 Cleveland Street, London, W1T 6QG Hours: 5 days per week (Requires usually working on Saturday or Sunday and occasional evenings) Probationary period: 3 months Annual leave: 25 days per year All Souls Serve the City All Souls Serve the City (ASSTC) is a charitable incorporated organisation (CIO) which began in 2021 and is based at All Souls Church. ASSTC brings together in one place a number of long-standing ministries serving those who are vulnerable. Our vision is to see all in London flourish in body and soul. We do this by offering the message and ministry of Jesus, focusing on those who are isolated, overlooked and exploited, due to their stage of life or their circumstances. Our ministries reach out from the All Souls parish, to Westminster and beyond. Each ministry is rooted in our values of love, honour and service. Demonstrating our love for one another and for the city, we seek to bring gospel hope and biblical truth to those affected by homelessness; women involved in the sex industry including those who are affected by human trafficking, modern slavery or sexual exploitation; children at All Souls Church of England primary school and their families; and seniors. Each ministry is rooted in and connected into the life of the church, at Langham Place or at our Cleveland Street location. About ASLAN To those affected by homelessness, ASLAN (All Souls Local Action Network) offers individualised care, support and friendship. ASLAN, formed in 1988, runs a variety of initiatives including serving a hot breakfast every Saturday morning, providing a gospel talk, and offering showers, clean clothes and companionship; visiting people where they sleep, starting with those on our front steps; and a befriending programme that offers support, regular meals, and weekly Bible studies for those who're interested. In the winter months, we usually host a shelter, in partnership with other local churches. Role Details <ul><li>Oversees the vision and strategy of ASLAN</li><li>Provides leadership for all aspects of the ministry including maintaining a healthy work culture, the line management of direct reports, financial management, fundraising, partnership development and guest/client data collection and reporting</li><li>Oversees the outreach and supervision of all guest/client work including the pastoral care and support of guests, team leaders and volunteers (also called serving partners)</li></ul><ul><li>Develops and maintains partnerships and relationships with others including: financial donors, partner organisations (similar charities and churches) and other statutory bodies (i.e. Westminster council)</li></ul>Oversees the vision and strategy <ul><li>Sets the vision and direction of ASLAN within the ASSTC vision, mission and values, in consultation with the ASSTC Director </li><li>Develops plans and sets objectives to ensure ASLAN delivers on the relevant aspects of the ASSTC strategic plan and on ASLAN's ministry vision</li><li>Participates actively in fundraising for ASLAN in consultation with the Fundraiser and staff/volunteer teams, including developing and maintaining relationships with donors</li><li>Takes responsibility for regularly and appropriately communicating the work of ASLAN within ASSTC, All Souls Church, and beyond</li></ul>Leadership of the Ministry <ul><li>Takes responsibility for leading by example and maintaining a healthy work culture, including among relationships within the ASLAN team and between the team and volunteers</li><li>Line manages any ASLAN staff such that they have adequate training and support to carry out their duties, which includes regular one-to-ones, appraisals and objective setting </li><li>Ensures staff reviews and appraisals take place in line with the All Souls Thrive policies</li><li>Oversees the recruitment of new staff to the ASLAN team </li><li>Helps to encourage and facilitate those who regularly attend All Souls Church to engage in serving those affected by homelessness through participation in ASLAN activities</li><li>Supports, undertakes and facilitates access to participation in church life for people affected by homelessness</li><li>Develops and oversees an annual five-month Winter Shelter in partnership with Westminster Council and local churches, which includes hiring the Winter Shelter Coordinator and Relief Coordinators and line managing them</li><li>Assesses and monitors risks and recommends mitigations where appropriate and in consultation with the ASSTC Director and the Parish Safeguarding Officer</li><li>Ensures that all safeguarding concerns are being reported to the Parish Safeguarding Officer and oversees appropriate safeguarding and pastoral care followup </li><li>Ensures guest data is collected, updated, reported, and managed in accordance with UK Law</li><li>Ensures robust policies and procedures are in place and are being followed including, but not limited to, policies in the All Souls Handbook, and leads this by setting the example. </li><li>Acts as a representative of ASLAN and ASSTC within All Souls and beyond, including leading team meetings and prayer times, as required</li></ul>Oversight of Outreach and Supervision of all work with guests <ul><li>Ensures systems are in place to support and train team leaders and volunteers in delivering a high quality service including collecting, entering and reporting data</li><li>Ensures that ministry takes place in a safe way, following best practice for health and safety and other ASSTC policies</li><li>Oversees and ensures that the ASLAN ministry implements safe recruitment practices for new and existing volunteers</li><li>Ensures that staff, team leaders and volunteers embrace a culture of safeguarding </li><li>Acts as a point of contact and emergency support for ASLAN staff, team leaders and volunteers, while also being 'on the ground' oneself, as needed</li><li>Oversees the appointment of all new team leaders and volunteers which includes assessing their spiritual well-being and ensuring they have adequate support in place, (pastoral and otherwise), for their respective roles </li><li>Seeks to maximize the involvement of volunteers from All Souls, which includes ensuring that all team leaders who are appointed regularly attend All Souls</li><li>Serves as the ASLAN ministry lead for the coordination with professional services and organisations</li><li>Serves as the ASLAN ministry lead for overseeing the development of personal relationships with the guests, facilitating their support and access to practical assistance which may include, at times, accompanying people to appointments</li></ul><ul><li>Serves as the ASLAN ministry lead for assessing what training may be required by ASLAN team leaders and volunteers and actively seeking that out, when needed</li></ul>Partnerships and Relationships <ul><li>Develops and maintains strong relationships with Westminster Council, London City Mission and other statutory bodies, services, and voluntary organisations within Westminster and beyond (as appropriate), in order to provide a supportive context and coordinated approach for outreach and signposting for guests</li><li>Develops and nurtures relationships with financial donors and partner organisations, including helping to organise and attend donor events such as fundraisers</li><li>Strengthens existing relationships with partnership churches, communicating with them regularly to help engage them more fully with homelessness-related issues</li><li>Actively seeks opportunities to develop relationships with new churches</li></ul>Personal and Professional Development <ul><li>Maps out key objectives for this Head of ASLAN role each ministry year and assesses how these are being met</li><li>Participates as an active member of the ASSTC team, including at team meetings, supervision meetings, prayer gatherings, and leading prayer at meetings, or during wider church prayer times </li><li>Participates in personal, professional and wider team development opportunities as agreed upon with the ASSTC Director</li></ul><ul><li>Supports the ASSTC Director in other areas of the ministry, as required</li></ul>Key Relationships: Line managed by: <ul><li>Director of ASSTC</li></ul>Direct Reports: <ul><li>ASLAN Ministry Worker, Winter Shelter Co-ordinator and 2 Relief Coordinators</li></ul>Other key relationships: <ul><li>All ASLAN staff (including new roles that may be added), serving partners/volunteers, All Souls Serve the City staff, All Souls Ministry and Support teams and external agencies</li></ul>Person Specification: Essential <ul><li>University graduate or equivalent </li><li>Excellent administrative, analytical and organisational skills</li><li>Excellent interpersonal skills and pastoral care experience</li><li>Strong team leadership skills with experience of managing staff </li><li>Experience of working or volunteering within the sector </li><li>Experience of recruiting, managing and training volunteers from a variety of cultures and backgrounds</li><li>Ability to communicate effectively and clearly both orally and in writing to people from a variety of cultural backgrounds</li><li>Experience of project management</li><li>IT &amp; word processing skills (Google docs, Apple, MS word, excel, powerpoint)</li><li>Whole life disciple wanting to know Christ more and grow in grace, obedience and Christ-likeness themselves</li><li>Having a servant heart and seeking to live a life of Christian integrity</li><li>Committed evangelical Christian in full sympathy with the vision, mission and values of ASSTC, All Souls Church and the Evangelical Alliance Statement of Faith</li><li>Proactive, with the ability to draw out the gifts of others and delegate as well</li><li>Excellent organisational and time management skills which demonstrate an attention to detail, an ability to prioritise, an ability to follow-through, and an ability to balance the demands of the role </li><li>Ability to self-reflect and be aware of one's own boundaries</li><li>Resilient, with an ability to handle pressured situations with calm, tact and wisdom</li><li>Committed to self care and pursuing a healthy work-life rhythm</li><li>A flexible team player</li></ul>Desirable <ul><li>Experience with safeguarding reporting and the follow up of concerns</li><li>Lives within London (in one of it's 32 local authorities or in the City of London)</li><li>Is willing to become an active member of All Souls Church</li></ul>Application <ul><li>Download and complete the application form</li><li>Upload the completed form </li><li>Upload your curriculum vitae (no more than two pages)</li><li>Upload a covering letter explaining why the role is of interest to you and how you meet the person specification (no more than two pages)</li></ul>Closing date: Wednesday 20th November 2024 at 23:59 pm Initial interviews: Thursday, 28th November 2024 at 141 Cleveland Street, London W1T 6QG There is an occupational requirement that the job-holder is a Christian under Part 1 of Schedule 9 to the Equality Act 2010. Safeguarding: conditional offers will be made pending the successful completion of an enhanced DBS check which will be processed by All Souls. We can only consider applications from those who have the legal right to work in the UK Contact person: <a href="mailto:recruitment@allsouls.org" target="_blank">recruitment@allsouls.org</a>

Head of ASLAN (Homelessness Ministry)

You will be responsible for the delivery of an exceptional end-to-end customer journey and be the first point of escalation in the customer journey. The Customer Housing Lead is ultimately responsible for the successful completion of the customer journey and the achievement of our customer satisfaction target. Your part of a team that is the face of Octavia which plays a critical role in keeping our customers happy. Key Responsibilities <ul> <li>Through regular contact, develop and capture an in-depth knowledge of our customers, the communities in which they live and act as an internal and external advocate of resident priorities</li> <li> To develop and maintain positive relationships, and work in close partnership, with internal and external stakeholders to respond to resident priorities</li> <li>Manage and provide advice on a range of tenancy related issues including succession, mutual exchanges, assignments, transfers, enforcement of tenancy obligations and working closely with other teams in ensuring access for gas and emergency repairs and transfers</li> <li>Lead in responding to low-level neighbour nuisance issues which can be resolved through a simple intervention. Assist where specialist ASB investigation Officers are experiencing high demand in the management of low level ASB and Neighbour Nuisance cases</li> <li>Identifies and assists vulnerable tenants both directly and indirectly in close partnership with Octavia's care and support services and/or external agencies</li> <li>Act as the main point of escalation for complex customer queries (Rents, ASB, Repairs, tenancy support and Lettings) </li> <li>Enable customers to promote and participate in resident involvement activities in liaison with the Resident Involvement department ensuring that the teams are active and involved in arranging regular customer meetings and community events including at evenings and weekends</li> <li>Assist and carry out estate inspections with our Estate Services team</li> <li>Where the specialist team has limited capacity, assists with the investigation and management of tenancy fraud cases</li> <li>Works closely with the Income Team to prepare residents for welfare reform including financial capability risk assessments, basic household budgeting advice, initial guidance on accessing benefits and services on-line, and assisting in the recovery of low-level arrears via home visits and cold calling</li> <li>Manages complaints effectively by seeking to resolve at first point of contact, drafting first stage complaints, and identifying lessons learnt and required service improvements</li> <li>Works closely with Voids and aftercare teams to ensure residents are satisfied when moving into new properties, acting as both an internal client and resident advocate as well as supporting practical arrangements on the handover of schemes</li> <li>Undertakes a lead role on behalf of the team (for example leading on a policy area or provide practical briefing and guidance)</li> <li>Achieve defined customer measures and performance metrics in several areas, including all customer contact, self-service, low level ASB, Parking, Tenancy Fraud, Repairs, Getting to Know You Visits, vulnerable customers, rent arrears, one touch resolution, correspondence, and post new tenancy checks </li> </ul>Requirements Experience <ul> <li>Demonstrated experience of working in a fast-paced customer service environment</li> <li>Proficient in the use of contact centre software and systems</li> <li>Experience of handling high volumes of multi-channel contact and case management</li> <li>Exceptional focus on delivering high levels of customer service with the ability to communicate effectively</li> <li>Demonstrated experience of dealing with a wide range of issues in a responsive, reliable and respectful way</li> <li>Experience of complaints and resolution </li> <li>Experience of keeping up to date with regulatory changes and service developments</li> <li>Sound knowledge of other relevant legislation (Housing Acts, ASB, Crime and Policing Act, Racial, Disability and Sex Discrimination and tenancy enforcement)</li> </ul>Knowledge <ul> <li>Sound knowledge of best practice in Neighbourhood Management, lettings, void control, budgets, and tenant involvement</li> <li>Understanding of best practice in &amp; management of nuisance, harassment &amp; anti-social behaviour </li> <li>Understanding of landlord and tenant relationships and responsibilities </li> <li>Knowledge of assessing individual needs in relation to vulnerability and referrals.</li> <li>Great organisation and time management skills, prioritising and ensuring targets are met</li> <li>Results orientated - knowledge of and able to consistently deliver against KPIs within an evolving landscape</li> <li>An interest in the Housing Sector and the responsibilities of social landlords</li> <li>Excellent negotiation skills</li> </ul>Benefits For this role, we are offering a salary of £157 per day. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Housing Officer - 12 Month FTC

Role: Independent Reviewing Officer Location: London Borough Of Islington Team: Looked After Children Pay: Up to £44 ph Hybrid Working: 3 Days a week Contract: Locum About the Role: We are seeking an experienced Independent Reviewing Officer (IRO) to join our Children Looked After Team in the London Borough of Islington. This role is an excellent opportunity for a dedicated social work professional who is committed to improving outcomes for looked-after children. As an IRO, you will play a vital role in ensuring that children and young people in care receive the best possible support, advocacy, and protection. Key Responsibilities: <ul> <li>Chair reviews for children in care, ensuring that each child's voice is heard and that their needs and wishes are central to the planning process.</li> <li>Monitor and review care plans, working closely with social workers, foster carers, and other professionals to ensure that all actions are carried out in a timely and effective manner.</li> <li>Advocate for children and young people, ensuring their best interests are always represented and promoting stability in placements.</li> <li>Challenge and address any shortfalls in practice, escalating issues as needed to ensure high standards of care and safeguarding.</li> <li>Provide quality assurance and oversight, making sure that each child's case is compliant with statutory requirements and best practices.</li> <li>Produce high-quality reports that reflect the outcomes of reviews, highlighting key issues and follow-up actions.</li></ul>Requirements: <ul> <li>Qualified Social Worker registered with Social Work England.</li> <li>Extensive post-qualifying experience, ideally within children's social care, and a deep understanding of issues affecting looked-after children.</li> <li>Strong knowledge of relevant legislation, policies, and guidance, including the Children Act 1989 and the Care Planning Regulations.</li> <li>Excellent communication, analytical, and advocacy skills, with the ability to challenge constructively and hold professionals accountable.</li> <li>A commitment to promoting positive change and improving outcomes for children in care.</li></ul>What We Offer: <ul> <li>Competitive pay of up to £44 per hour.</li> <li>Access to continuous training and professional development opportunities.</li> <li>A supportive and collaborative working environment.</li> <li>The chance to make a meaningful impact in the lives of vulnerable children and young people.</li></ul>Why choose Sheldon Phillips to find your next role? It's simple: we're not pushy or overly persistent. We understand that you want to be heard. Our priority is to proactively seek the roles you desire, not just the ones that benefit us financially. Our success comes from making your job search our top priority. Interested in learning more about the Independent Reviewing Officer role in Islington, London? Contact Josh Da Costa at 01635 226350. Plus, refer a friend to us, and if we place them, you'll receive a generous £300 referral bonus (terms and conditions apply).

Independent Reviewing Officer

Tenancy Co-Ordinator Our Tenancy department is made up of passionate, highly professional and well-trained individuals. Our Tenancy Co-Ordinators play a pivotal role in ensuring that our clients receive the customer service they deserve throughout their time with us. Our dedicated team have full responsibility of overseeing daily operations within the assigned portfolio. We are looking for someone with excellent communication skills, the ability to build long lasting relationships, a flare for organisation and a passion for property to become our next Tenancy Co-Ordinator. The role: As part of the Tenancy Team you will be responsible for overseeing the tenancies that are not on a full management service, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include but not limited to: <ul> <li>Responsible for overseeing a shared portfolio with the team</li> <li>Confirming landlord and tenant's wishes regarding the return of security deposits</li> <li>Ensuring the portfolio is compliant by liaising with landlords and tenants regarding gas and electrical inspections</li> <li>Having a competent understanding of lettings legislations to help and support where necessary</li> <li>Handling queries from landlords and tenants on a daily basis.</li> <li>Maintaining communication with Landlords and tenants through the duration of the tenancy</li> <li>Authorising contractors invoices</li> <li>Negotiating the renewal of tenancies within the portfolio and ensuring the necessary compliance and documentation is in place</li> <li>Confirming the termination of tenancies and ensuring that tenancies are closed down effectively</li> </ul>We're not just looking for good customer service; we are looking for Tenancy Co-ordinators who can adapt to the varying needs of our tenants and landlords and go that extra mile! Why join us? When you join the John D Wood &amp; Co. we will train, develop and support you to become the best you can possibly be. We offer new starter induction programs, which provide a mixture of classroom, on the job and online training. In addition to this, we offer each role level the opportunity to work towards gaining a professional, recognised qualification should you wish to do so. We also have a whole host of additional optional development courses available to our teams, as well as: <ul> <li>Generous holiday allowance starting at 23 days increasing to 30 (length of service depending)</li> <li>The opportunity to work for one of Englands' oldest estate agencies known for delivering excellent customer service.</li> <li>Team recognition and awards</li> <li>Our very popular internal social committee connecting colleagues through sport and other social fun events.</li> <li>You will also be entitled to our award winning `Perks at Work` discount scheme offering staff along with their family &amp; friends excellent discounted property services</li> </ul>

Tenancy Coordinator

The Vacancy We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be covering the Kilburn area working on social housing contracts, Scaffold, Window &amp; Curtain Wall Replacements, Brickwork &amp; Concrete Repair, External Wall Insulation, etc. You will be delivering support to our residents on our social housing contracts. Key Accountabilities will include: <ul> <li>Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li>Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.</li> <li>Ensure a consistent approach to customer care is adopted,</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site Database to reflect on-going works.</li></ul>You must have a full UK driving licence with access to a vehicle. You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills. Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

Salary Range: £28,000 - £32,000 gross per annum including car allowance, fuel card is provided on top Contract type: Employment, permanent, full-time role Location: Southwest London We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. In this role, you will focus on minimizing disruption to residents, gaining access to units, and establishing relationships with all parties to ensure a smooth process during projects. As the main point of contact between the projects team and residents, you will take the lead in resident liaison work. Your responsibilities will include building and maintaining trusting relationships with residents, ensuring they are kept informed about all planned works, and promptly and professionally addressing any queries. Main Objectives of the Resident Liaison Officer role: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving license and access to own vehicle</li><li>Customer focused mindset</li><li>Generally IT-minded, comfortable with the full Microsoft package</li><li>Problem-solving skills, to allow you to deal with complaints and challenges in a calm and professional manner</li><li>Excellent communication skills</li><li>Timekeeping and reliability</li><li>Prioritisation skills and flexibility are required to meet commitments and deadlines</li><li>Organised and excellent administration skills</li></ul>Desirable qualifications but not essential: <ul><li>First Aid qualification</li><li>Health &amp; Safety Awareness</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to quality of works. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values, are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations and you'll work with a team that has a strong sense of pride, accomplishment and motivation. Specialising in planned maintenance and refurbishments within the dynamic social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together!

Job Title: Tenancy Manager Location: West Byfleet HQ Brand: Stirling Ackroyd Salary:up to £28,400 OTE Hours: Monday to Friday, 8:30am to 5.30pm, with hybrid working between our Byfleet office and remote home-working arrangements About Stirling Ackroyd: Renowned as market leaders, we believe in providing credible expertise, professionalism, we are always striving for success on behalf of our clients. Guided by our values and powered by equity, inclusion, and community we are market leaders in our sector and an industry leading employer. It is what makes us one of the best, in 2024 we were acquired by the Leaders Romans Group. Job Summary and key responsibilities We are looking for an enthusiastic and tenacious person to join our Tenancy Management team based in Byfleet, supporting the Property Management team. The main purpose of the role is to manage the daily operations of our Property Management Lettings portfolio whilst maintaining and delivering quality customer service effectively and efficiently Key Responsibilities: <ul> <li>Maintaining regular communications with landlords and tenants </li> <li>Ensuring all properties in the portfolio are fully compliant with industry regulations, e.g. Gas Safety Certificates </li> <li>Arranging any repairs and / or maintenance to ensure properties are kept at a high standard </li> <li>Arranging and processing collections of any rent arrears, and releasing of deposits </li> <li>Processing and guiding both parties through the end of tenancy process</li> </ul>What are we looking for: <ul> <li>Proven working experience in property manager role for a minimum of 1 year </li> <li>A good understanding of the role of a property manager within the residential lettings sector and awareness of key legislation </li> <li>Strong written and verbal communication skills </li> <li>Ability to work as part of a team, and independently </li> <li>Focused on finding the best solution possible for all parties, in a timely manner </li> <li>Resilient and consistent approach to all duties and clients </li> <li>Structured and organised with strong time management skills</li> </ul>What we can offer you: <ul> <li>Proven track record for career growth and advancement within the company </li> <li>Market leading training and ongoing professional development </li> <li>Supportive and collaborative team environment </li> </ul>Benefits: <ul> <li>Competitive base salary and Commission structure </li> <li>Quarterly and yearly awards including trips abroad </li> <li>Salary sacrifice pension scheme </li> <li>Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year</li> </ul>Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. Leade rs Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered. Department Property Management Locations Byfleet HQ Yearly salary £28,400 Employment type Full-time Driving Licence Required No

Tenancy Manager

We are seeking an experienced Community Manager to join our Community team in London. This will be an initial 6-month full-time contract (FTC) that can be extended or made permanent The 1000heads Community team is a proud, powerful collective of Social Media obsessives driven to deliver kick-ass editorial + social conversation to some of the world's most impressive brands. You will work closely with several departmental specialists, from Insights to Design to Strategy, to deliver transformational social-first work for our clients. From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients - everything we do is delivered with the belief that fans of a brand brought together as a community can become an unstoppable force. To be part of the community team, you must be a social platform obsessive, a curious copywriter and a publishing platform junkie. If TikTok gives you thrills and carefully curated Instagram feeds leave you visibly electric, this is the team for you. Role <ul> <li>Highly creative copywriting that flexes for all things social and then sees that content through to its live home through publishing across social channels.</li> <li>Stimulating and sustaining conversations and relationships with a brand's audience through on-the-pulse community management.</li> <li>Managing the day-to-day delivery of editorial calendars and creative campaigns.</li> <li>Working directly with our creative studio to ideate and brief on engaging content to supercharge our organic social-first activations.</li> <li>Consistently build solid relationships with our clients and use your entrepreneurial skills to identify business development opportunities.</li> <li>Offering strategic thinking, creative spark, and commercial understanding to elevate existing plans.</li> <li>Researching the latest social tools, platforms and trends - and working to ensure that we are the first to innovate and experiment.</li> <li>Supporting our insight team in delivering reports, performance tracking &amp; trend analysis to clients, ensuring strategic optimisation improvements.</li> <li>Supporting our Relationships team with identifying and activating influencers and content creators.</li> <li>Remaining culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across the industry.</li> </ul>Requirements <ul> <li>2+ years in a similar role working with brands that truly embrace social media.</li> <li>Previous experience working at an agency that champions social-first communication is a strong advantage.</li> <li>Excellent written and verbal communication skills; you should speak the language of the internet.</li> <li>A strong appreciation (and minor obsession) with formats, trends and memes that make people stop and pay attention.</li> <li>An expansive understanding of social media and the value it can offer to brands of all industries.</li> <li>An eye for creative content, both written and visual, and knowledge of the nuances of social media formats - if you know your Reels from your TikTok, this job is for you.</li> <li>Excellent organisational, time management &amp; collaboration skills.</li> <li>Ability to work under pressure when necessary while always keeping an eye on the finer details.</li> <li>Experience and evidence of working with big collaborative teams where you can show you can manage expectations and hit deadlines.</li> <li>Proficiency in using a wide variety of social platforms and tools to drive efficiency within the accounts we work.</li> <li>Proficiency and experience in social publishing tools like Sprinklr, Opal, Hootsuite and Khoros.</li> <li>Proficiency in Microsoft Office suite &amp; similar (Word, Powerpoint, Excel) to a good standard. Plus, the ability to think:</li> <li>Creatively (capable of thinking differently and disruptively)</li> <li>Strategically (able to analyse situations and see the big picture)</li> <li>Intelligently (critical thinking that identifies gaps and fills them)</li> </ul>About 1000heads 1000heads is a Social Transformation company. We combine expertise in data &amp; analytics, strategy, technology and creativity to help the world's best businesses build Social Age brands. 1000heads delivers social-first insight, consultancy, and creative services to clients around the world including The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations. We have offices around the world in London, Berlin, New York, LA, Miami, Sydney and Melbourne. 1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job. For more information on 1000heads, visit <a href="http://www.1000heads.com" target="_blank">www.1000heads.com</a> Benefits <ul> <li>Additional holiday day for each year of service, up to 25 days</li> <li>Additional festive shutdown period between Christmas and New Years period</li> <li>Subsidised gym membership</li> <li>Private Medical Cover</li> <li>Company Pension Scheme</li> <li>Personal development fund</li> <li>Cycle to work scheme</li> <li>Regular company socials/away days, free Monday breakfasts and Friday drinks</li> <li>Flexible working, hybrid 1-2 days per week </li> <li>Plus other cool perks</li> </ul>

About Mixcloud Mixcloud is on a mission to help connect people through music. We're building a space where every genre and sub culture within music can thrive, championing the grassroots communities behind each one. Inspired by the creativity that goes into every mix, track, radio show and live stream, a genuine love of what we do runs through our team. We celebrate the individuality and imperfections found within content created and curated by people, not algorithms, and bring that real element to our own output. Even as a digital platform, there is a human touch to all parts of the experience. The Role We're seeking a passionate Community Manager and active Mixcloud user who is deeply connected to music and DJ culture to join our Marketing team. You will be the direct link between Mixcloud and our creators, communicating key messaging, educating them on product features and gathering feedback in line with company objectives. You will use a mixture of data, research and connections to source creators for our marketing, ensuring we celebrate their work and support their growth. Meanwhile you will identify and onboard key off-platform communities that correspond with our goals. You are tech-savvy and knowledgeable about a range of communication modes, adapting your style to resonate with different communities. You are the voice, tone and moderator of our brand through community listening and will work to build brand presence trust both online and in-person. What You Will Do <ul> <li>Craft community-oriented communication strategies to improve awareness, understanding and use of the Mixcloud platform</li> <li>Find innovative ways to educate creators about Mixcloud's products including video tutorials or webinars</li> <li>Communicate with our community at scale and humanise their interaction with Mixcloud's brand via direct dialogue on social threads, post comments and Discord</li> <li>Gather and report feedback and developments in both directions</li> <li>Use understanding of creators and their needs to develop impactful copy for our marketing pages, write engaging content for email and contribute insightful ideas to team workshops</li> <li>Unearth success stories and creators to feature across our marketing touchpoints</li> <li>Identify and engage with new creators for us to partner with, on-board and grow</li> <li>Explore and implement new ways to engage with and reward our community </li> <li>Be the face and voice of the Mixcloud brand, evangelising our products and connecting with key communities</li> </ul>Requirements <ul><ul> <li>3-5 years experience as a Community Manager for a brand</li> <li>Familiar with and comfortable using the Mixcloud Platform</li> <li>Knowledgeable and inquisitive about diverse genres and emerging scenes</li> <li>Excellent written and verbal communication skills</li> <li>Ability to craft engaging and authentic copy and messaging</li> <li>Familiar with online community tools, CRM systems and social media platforms</li> <li>Creative problem solver capable of managing multiple tasks and working independently in a fast-paced environment</li> <li>Team player who can collaborate across departments while taking ownership of community-focused projects</li> <li>Ability to articulate ideas and present to the wider company</li> <li>Growth mindset, continuously upskilling and self learning </li> <li>Happy working in a remote-first environment</li> <li>Based in the UK</li> </ul></ul>Benefits We have a remote-first work culture, although we still have an office in London (Brick Lane) available for anyone to use. This includes an onsite cafe and access to cultural events; Weekly members' drinks, Monthly Tea @ 3, and Monthly Community Lunch. Weekly wellness events (yoga, meditation boxing etc). We're a culturally active bunch, with many of us pursuing our passions as DJs, radio hosts or creatives. We cater weekly lunches and host quarterly team on sites and social team mixers. We offer a great benefits package that includes generous holiday, flexible working, and healthcare benefits. Mixcloud is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

Your typical day as a Building Safety Manager might start with a site inspection of a high-rise building to assess fire safety measures and structural risks. Afterward, you could be meeting with internal teams to discuss remediation plans for a building undergoing refurbishment, ensuring that safety standards are maintained throughout the project. Later in the day, you might engage with residents, providing them with essential fire safety information and addressing any concerns they have about their homes. As a Building Safety Manager, you'll be at the forefront of ensuring that our residents live in safe homes, playing a crucial role in managing and mitigating risks associated with high-rise buildings. Your focus will be on protecting residents' safety, particularly in high-risk environments, while also developing and implementing safety strategies that align with Peabody's commitment to best practices. You're someone who thrives on responsibility and independence. You'll enjoy the challenge of working autonomously and making key decisions that impact the safety and wellbeing of our residents. Building strong relationships with colleagues across the organisation and with external stakeholders is second nature to you, enabling you to drive forward initiatives that enhance building safety. You'll need to be onsite regularly to conduct inspections and assessments, but you'll also have the flexibility to work remotely when focusing on reporting and strategic planning. Your role will cover all aspects of building safety management, from conducting hazard assessments and developing safety cases to working with, development teams, gathering Regulation 38 information for new builds, ready for registration and liaising with regulatory bodies and ensuring compliance with all relevant legislation. If you're proactive, dedicated to protecting residents, and committed to continuous improvement in building safety, we want to hear from you. To be successful in this role, you're: <ul> <li>Committed to ensuring the highest standards of building safety.</li> <li>Independent and self-disciplined, with the ability to manage complex tasks and make sound decisions.</li> <li>Skilled in fire risk assessment and knowledgeable about structural safety requirements.</li> <li>Experienced in a similar role within the social housing sector.</li> <li>Dedicated to ongoing professional development and staying up-to-date with industry best practices.</li></ul>Here are just a few of the benefits of working at Peabody: <ul> <li>30 days' annual holiday, plus bank holidays </li> <li>two additional paid volunteering days each year </li> <li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li></ul>Are you ready to apply? If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a> Interviews will be taking place week commencing 2nd December PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Building Safety Manager

Environmental Health Officer/Senior EHO &amp; EH Regulatory Officer/Senior EHROEnvironmental Health Regulatory Officer/Senior EHRO (Residential)/Environmental Health Officer/Senior EHO (Residential)Salary £34,125 to £51,162 p.a.&nbsp;(dependent on experience) plus essential car user allowance and flexible workingFull-time (36 hours flexible) or part-time (variable) hoursWe are looking for two officers to join our busy but friendly and supportive Environmental Health team. You will work in the Residential team, and your duties will cover all aspects of private sector housing, including the licensing of houses in multiple occupation, nuisance and public health.You will be enthusiastic, committed, self-motivated and have a positive attitude. You must be an excellent communicator and team player with sound time management skills and be confident in dealing with members of the public.&nbsp; You must be able to demonstrate your ability to adapt to changing priorities and work to tight deadlines.In addition to the car user allowance, we can offer excellent conditions of service with a benefits package that includes pension scheme, free parking, payment of professional fees and flexible working arrangements.For an informal discussion about the post, please contact Susan Turp, Principal Environmental Health Officer on 01784 446258, or you can email on <a href="mailto:s.turp@spelthorne.gov.uk" target="_blank">s.turp@spelthorne.gov.uk</a>.This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements.The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.&nbsp; These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.&nbsp; The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.Please note as part of the employment checks this post will subject to a basic Disclosure &amp; Barring Service (DBS) check.Closing date:&nbsp; 31 May 2024 (noon)Interviews:&nbsp;week commencing&nbsp;10 June 2024To apply please use the link below.All shortlisted applicants will be contacted via email after the closing date. CVs can only be accepted in support of a completed application form. Unfortunately, we are unable to reply to all candidates.&nbsp; If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful.Working towards equal opportunitiesStrictly No Agencies

Environmental Health Officer/Senior EHO & EH Regulatory Officer/Senior EHRO

We're seeking a passionate Brand &amp; Community Manager to elevate our brand presence and foster an engaged community of educators, school leaders, and stakeholders within the international school ecosystem. This role focuses on both online and offline community-building initiatives, content creation, and strategic brand management. You'll collaborate with the rest of the marketing team, as well as personal development and customer experience teams, to develop campaigns that resonate with our target audience and foster long-lasting relationships. KEY RESPONSIBILITIES Brand Management: <ul> <li>Brand Strategy: Develop and execute a brand strategy that aligns with the company's goals, ensuring consistent messaging, tone, and positioning across all touchpoints.</li> <li>Brand Awareness Campaigns: Plan and execute brand awareness campaigns that highlight our unique value propositions, leveraging digital channels, industry partnerships, and educational events.</li> <li>Thought Leadership: Position the company as a leader in the international school space by managing the development of blog posts, newsletters, whitepapers, webinars, and speaking engagements at industry events.</li> <li>Social Media Strategy: Manage social media presence across relevant channels (e.g., LinkedIn, Twitter, Facebook, Instagram), driving engagement, growing followers, and increasing brand visibility in the international school market.</li> </ul>Community Engagement &amp; Growth: <ul> <li>Community Building: Lead our engagement in the existing online and offline community of international schools by fostering meaningful interactions and engagement across platforms such as social media groups and events.</li> <li>Engagement Strategies: Design and implement community engagement programs, including webinars, Q&amp;A sessions, online meetups, and content-sharing initiatives to encourage active participation.</li> <li>Influencer Partnerships: Identify and collaborate with influencers and thought leaders in the international education space, including our own brand ambassadors, to co-create content and amplify the company's reach.</li> <li>Event Coordination: Organize and participate in virtual and in-person events, conferences, and webinars to engage with the community and raise awareness of the platform's benefits.</li> </ul>Requirements Who are we looking for? <ul> <li> Experience: 5+ years of experience in brand marketing, community management, or a related field, preferably within EdTech, SaaS, or international education.</li> <li> Brand &amp; Community Expertise: Proven ability to build and manage brand strategies and foster engaged communities, both online and offline.</li> <li> Content Creation: Strong storytelling and content development skills, with experience creating engaging written and multimedia content for diverse audiences.</li> <li> International School Knowledge: Familiarity with the international school market, including the unique challenges and needs of educators, administrators, and school leaders.</li> <li> Digital Marketing Skills: Experience managing social media platforms, community forums, and online engagement tools, and using HubSpot as well as analytics tools such as Google Analytics to track performance</li> <li> Event Management: Experience organizing and coordinating webinars, conferences, or other events to drive community engagement.</li> <li> Strong Communication Skills: Excellent written and verbal communication skills, with the ability to engage and inspire a diverse audience of international educators and school administrators.</li> <li> Collaboration: Ability to work cross-functionally with marketing and customer experience teams to ensure cohesive brand messaging and community engagement efforts.</li> </ul>DISCRIMINATION DECLARATION All qualified applicants will be considered for employment without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex. Please note: Only shortlisted candidates will be contacted due to a high volume of applicants. Benefits <ul> <li>Base salary is based on experience, and performance bonuses are based on KPIs</li> <li>Monthly Health &amp; Wellness Allowance</li> <li>Office lunch &amp; team socials</li> <li>Professional Development opportunities</li> <li>Unlimited book budget</li> <li>Additional benefits such as pension and 25 days holiday also apply</li> </ul>ABOUT FARIA EDUCATION GROUP For over 15 years, Faria Education Group has deeply understood the needs of schools, leveraging extensive experience in education. Our dedication to reaching every learner and inspiring every educator has supported over 10,000 schools and 4 million students across 155 countries. We are committed to driving transformative experiences for learners, educators, and families globally. Our integrated SaaS solutions suite supports all aspects of curriculum management (Atlas), teaching and learning (ManageBac), admissions (OpenApply), and school-to-home communications (SchoolsBuddy). With an unwavering commitment to innovation, our technology meets rigorous data protection and security standards, ensuring first-class training and support. Through our innovative online schools (Pamoja and Wolsey Hall), we provide comprehensive educational experiences with IB Diploma and Cambridge online courses, delivering high-quality education to schools and homes worldwide. Join us in our commitment to transforming education and empowering communities worldwide. <a href="https://www.faria.org/careers" target="_blank">https://www.faria.org/careers</a>

Job Title: Community Engagement manager Location: Watford Contract: Part-Time Salary: Depending on experience COMPANY BACKGROUND: Radfield Home Care We are a family owned domiciliary care agency that specialise in high quality care for elderly people wishing to remain living in their own home. Radfield Home Care has an excellent reputation because we place clients at the heart of what we do. We work very closely with our clients, their families and health care professionals to support our clients in the best possible way. PURPOSE OF POSITION The role of Community Engagement manager will be pivotal to the growth of the Radfield Home Care brand. To do this, you will embody our family-focused, values driven company culture and focus on partnering with individuals that share a similar ethos and a passion for creating a high-quality care service. Based in our (Insert name) Office, you will undertake marketing and public relations activity both in the Community and digitally to promote our services to prospective clients, prospective care professionals and community partners. It is essential that you are a natural communicator digitally, face-to-face and through written language. This role ideally requires a solid understanding of the home care sector and a proactive approach to networking, social media, recruitment &amp; selection and you will work closely with operational management in regards to ensuring that there is a high volume of excellent quality clients and candidates in the pipeline in order to assist the branch to meet growth targets across all services PRINCIPAL RESPONSIBILITIES: <ul> <li>Responsible for increasing brand awareness within the territory area</li> <li>Promote a positive image and protect the good reputation of the Radfield Home Care brand all times.</li> <li>Create email marketing campaigns and newsletters, press releases, surveys and analysis</li> <li>Complete the marketing plan to demonstrate the success of marketing / networking campaigns &amp; events including ROI</li> <li>Attend local networking events</li> <li>Attend local community events and promote the Radfield Home Care brand</li> <li>Build working relationships with local social professional teams such as; Hospital discharge teams, ward managers, social workers, district nurses, GP practices, social prescribing teams and OT teams</li> <li>Identify and engage with potential community partners</li> <li>Conversion of potential community partners to support RHC community engagement</li> <li>Create, plan &amp; host events that will lead to engagement with community partners, clients and potential care professionals</li> <li>Identify opportunities for articles and blog content</li> <li>Maintain &amp; Improve sector and professional knowledge</li> <li>Any other duties that may be deemed relevant to your role</li> </ul>SKILLS &amp; EXPERIENCE &amp; QUALIFICATIONS: Essential: <ul> <li>Sound knowledge of the care sector</li> <li>Able to form relationships &amp; quickly establish common ground</li> <li>Able to communicate effectively at all levels both verbally and in writing</li> <li>Be an enthusiastic people person who can motivate others</li> <li>Professional manner and appearance</li> <li>Attention to detail and ability to manage multiple projects from start to finish</li> <li>Able to self motivate and work in a self-directed way</li> <li>Experience in using social media platforms for business promotion</li> <li>Full driving licence and use of own car Desirable:</li> <li>Previous experience of working in the Care / Home care sector</li> <li>Experience using design / CRM software</li> </ul>PROBATIONARY PERIOD: The Community Engagement Manager will undergo a probationary period for the first three months of their employment. This is a time in which the community engagement manager can determine whether the role is suitable for them and Radfield Home Care will assess whether the community engagement manager is meeting the standards required and is demonstrating the correct approach and skill set for the role. Probation may be extended which is at the discretion of the directors. HOLIDAYS: The Community Engagement Manager is entitled to the statutory paid holiday allocation per annum. Additional unpaid leave is strictly at the director's discretion. BENEFITS: <ul> <li>Pension scheme</li> <li>Company Sick Pay Scheme</li> </ul>OBLIGATIONS: The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered 'protected'. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. If you have any adult cautions (simple or conditional) or spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020? You will need to disclose them. Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for clients and employees. This role requires contact with vulnerable clients and therefore all roles will be subject to enhanced DBS disclosure, a check against the Adult First register and satisfactory references from previous employers (or other suitable referees.) All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment. All staff are expected to comply with requirements under the Data Protection Act 1998. Make a difference in your local community Radfield Home Care Watford &amp; Borehamwood is run by husband and wife and has been a valued member of the local community since 16th January 2024. Interested in joining the team? Department Franchise Support Locations Watford &amp; Borehamwood

Community Engagement manager

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator at HMP/YOI Isis who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. PLEASE NOTE THIS IS A PRISON BASED ROLE AND IS SUBJECT TO PRISON SECURITY CLEARANCE. Where: Thamesmead, Greater London Full Time Hours: Full Time, 37.5 per week Full Time Salary: £27,449.52 - £31,529.41 Dependent on experience (based on full time hours, pro rata for part time) Allowance: £2163.27 Outer London Weighting (per annum, pro rata) Contract Type: Perm Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey</li><li>Providing screening, assessment, and recovery planning and onward referral</li><li>Reducing drug and alcohol related harm to service users and the wider community</li><li>Promoting carer, service user and community involvement</li><li>Providing advocacy for access to partnership services</li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination</li><li>Research, design and prepare subject matter and materials for groups / pods.</li><li>Deliver structured content within group settings to service users at various stages of recovery</li><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users</li><li>Tailor specific workshops around the needs of the service users.</li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field</li><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour.</li><li>Be an excellent communicator, both verbal and written with good IT skills</li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills</li><li>Have a good working knowledge of mental health interventions, services, and good practice</li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders</li><li>Ability to manage change successfully in a way that prioritises the needs of service users</li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards</li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days"</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme</li><li>Contributory pension scheme</li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc.</li><li>A friendly and supportive team</li><li>Training, career development &amp; progression opportunities</li></ul>The successful candidate will need to complete an enhanced DBS check and obtain HMPPS security clearance. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe Outer London Weighting (£2,163.27) Closing Date 1/12/2024 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Hannah Condon | <a href="mailto:hannah.condon2@cgl.org.uk" target="_blank">hannah.condon2@cgl.org.uk</a> | 0203 356 4231 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special. And we're insanely dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the London office. Are you ready to be a driving force in transforming social housing? MRI is on a mission to redefine how housing providers make an impact in their communities using innovative software solutions. We're seeking dynamic, enthusiastic, and experienced Housing consultants to join our ever-growing Professional Services team and help make a real difference. Why you'll love working with us: <ul><li>Meaningful Impact: Make a difference by contributing to the enhancement of social housing operations. Your work will directly impact communities and improve lives.</li><li>Collaborative Culture: Work with a diverse and talented team. Collaboration is at the core of everything we do, fostering an environment where everyone's ideas are valued.</li><li>Professional Growth: Unlock opportunities for career advancement and professional development. We invest in our team members, helping you reach your full potential.</li><li>Innovation Hub: Immerse yourself in a dynamic environment where your ideas matter. Join a team that thrives on creativity and innovation to help our clients get the most from their solutions.</li></ul>Key responsibilities: <ul><li>Social Housing expertise: <ul><li>Dive deep into social housing practices, regulations, and challenges.</li><li>Provide expert advice to clients on how our software solutions can elevate their social housing initiatives.</li></ul></li></ul><ul><li>Solution design and customisation: <ul><li>Collaborate closely with social housing clients to design software solutions that empower their workflows.</li><li>Customise and configure our social housing software to meet the unique demands of each client.</li></ul></li></ul><ul><li>Implementation and integration: <ul><li>Lead the charge in implementing and integrating social housing software, ensuring seamless adoption within client organisations.</li><li>Provide hands-on advice and guidance during the software implementation phase.</li></ul></li></ul><ul><li>Training and documentation for Social Housing professionals: <ul><li>Develop and deliver engaging training sessions tailored to social housing professionals.</li><li>Create comprehensive, user-friendly documentation specific to social housing, including guides and best practices.</li></ul></li></ul>Requirements <ul><li>In-depth knowledge of social housing processes, regulations, and industry best practices.</li><li>Proven experience as a consultant in the social housing software domain, or solid user experience as a practitioner.</li><li>Strong functional and technical acumen with the ability to communicate complex concepts in an accessible way.</li><li>Organised, methodical, and with a sound commercial approach.</li><li>Exceptional communication, presentation, and interpersonal skills.</li></ul>We're obsessed with making this the best job you've ever had! We want our teams to love working here, so we've created some incredible perks for you to enjoy: <ul><li>Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.</li><li>Enjoy peace of mind over yours and your family's health with our Private Medical Insurance and Health Cash Plan.</li><li>Invest in our competitive Personal Pension plan and help set you up for your future.</li><li>Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).</li><li>Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!</li><li>Income Protection Plans give you the peace of mind you deserve.</li><li>Further your professional development and growth with our generous Tuition Reimbursement Schemes.</li><li>Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!</li></ul>MRI continues to strive to amaze as a global industry leader in Social Housing software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space. Amazing growth takes amazing employees. Are you up to the challenge? We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply - we'd love to hear from you! As a global company, we believe diversity brings benefits for our people, customers, and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military, and veteran status. Diversity, Equality, and Inclusion are values that are critical to our success; come and see for yourself.

Consultant - Social Housing

Community Manager A little bit about who they are: Our client is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. They don't just give people a bed for the night; they offer a home, meaningful work and a sense of belonging. At the heart of the charity is their companions. Companion is the name given to those who live in their community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps their companions to regain lost self-esteem and the confidence needed to get back on their feet. The majority of the charity's income is generated in their social enterprise which includes their four charity shops based Online, in Plumstead, Lewisham and Poplar. They also run regular outreach projects, offering support to some of the most vulnerable people in the capital. Companions can work in every area of their social enterprise, directly contributing to their charity whilst gaining skills and valuable work experience. Some of the things that we are looking for in our Community Manager: <ul><li>The ability to focus on impact and deliver results.</li><li>Experience of planning, developing, and managing support services for clients with support needs</li><li>Knowledge and understanding of Strength-based practice and Trauma informed care.</li><li>Experience of managing the performance, learning and development of staff.</li><li>Knowledge and understanding of homelessness issues</li><li>Demonstrable commitment to inclusive working, ensuring equality and valuing diversity.</li><li>A belief in the potential of each individual and an understanding of the importance of the Community in helping an individual achieve their potential</li></ul>Some of the things you would be responsible for as a Community Manager: <ul><li>Responsible for the admission welcome including assess new referrals, interviewing potential Companions, welfare and care of Companions, their integration into the Emmaus Community and the wider community at large, developing a sense of extended family.</li><li>Lead and implement a culture which provides confidentiality, promotes professional boundaries, protects data, and safeguards Companions, Volunteers and staff.</li><li>To manage support relating to Companion's needs regarding their daily living requirements, physical and mental health, safety and personal development.</li><li>To assist and encourage Companions to move into independent accommodation where appropriate</li><li>Ensure that effective Safeguarding systems are in place and maintained, acting as the organisation's Designated Safeguarding Person, with delegated responsibility for policy development, implementation, and reporting.</li><li>Working in partnership with the Retail Manager, facilitate, encourage, and support companion engagement and training within the social enterprises to ensure they are viable businesses.</li><li>Assist the Multi-Site Property and Facilities Manager in the upkeep and maintenance of the Community, to ensure that it provides a pleasant and comfortable home for the Companions, whilst adhering to health and safety requirements</li></ul>You may also have experience in areas such as Social Worker, Outreach Coordinator, Case Manager, Volunteer Coordinator, Program Manager, Advocacy Officer, Operations Manager Location: London Contract Type Permanent, Full time Salary: £30,000 - £35,000 Hours: 40 Benefits: 25 days annual leave + bank holidays and discount in Emmaus Greenwich shops Closing date; 05-05-2024 REF-213 370

Overview We are The Forward Trust (formerly RAPt and Blue Sky), the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. What you will be doing? Riverside is a group of complementary businesses driven by a clear social purpose, with a charitable housing association at its core. Established over 90 years ago, it has grown to become a major provider of affordable housing, care and support services in England and Scotland, with almost 56,000 homes in management. Operating at scale across over 160 local authorities, with a vision to transform the lives of the 90,000+ people it houses and revitalise the neighbourhoods in which they live. Riverside transforms lives by providing well maintained, good quality affordable housing whilst creating opportunities to increase household income through its programmes of employment, affordable warmth and money advice. Through its housing, care and support services it enables people facing a wide variety of challenging circumstances to lead more resilient and independent lives. Also, it revitalises neighbourhoods by building new homes, creating and maintaining green spaces and bringing people together through wide-ranging community engagement programmes. This is a specialist role that will work alongside all relevant departments within the Riverside team located in Acre Lane, Brixton. Working within an integrated framework to provide support to homeless drug and alcohol users aged 18 and over. The roles main responsibilities will be to provide: <ul><li>Relapse prevention support</li><li>Signposting referrals on to other agencies that can provide support </li><li>Support and upskill the team through providing expert advice and substance misuse awareness training to the team at Riverside</li></ul>Within a Trauma Informed Care (TIC) framework, you will deliver client centred support using both harm reduction and abstinence-based treatment approaches depending on the requirements of the individual client. You will be required to provide appropriate harm reduction advice and guidance, assess, care plan; deliver structured 1:1 and group-work sessions. Through-care and integration with other services such as Healthcare services, Probation and Housing Options Teams where required are an essential element of the work. You will be responsible for contributing to the targets set by Forward and Riverside. One of the key targets will be measuring outcomes, so co-operative working relationships with other partner agencies is vital to this role. Flexibility will be required in this role and may include some evening/weekend work. What we are looking for? <ul><li>Experience of working within the substance misuse services. </li><li>Experience of carrying out comprehensive assessments, risk management plans and the design and implementation of SMART care plans. </li><li>Good experience of delivering harm reduction interventions </li><li>Experience of delivering structured interventions to service users. </li><li>Experience of facilitating groups. </li><li>Using motivational interviewing techniques in both 1:1 and group settings. </li><li>Strong IT skills. </li><li>Understanding of continuity of care, holistic care needs and community services </li><li>Knowledge of the issues facing substance misusers and people experiencing homelessness. </li><li>Knowledge of harm reduction relating to different substances, drug combinations, routes of use and interactions with different mental illnesses. </li><li>Knowledge of the Recovery Agenda. </li><li>Knowledge of Safeguarding </li><li>A knowledge and understanding of Trauma Informed Care (TIC) and Psychologically Informed Environments (PIE) </li><li>Previous experience of working with people sleeping rough and experiencing homelessness </li><li>A thorough knowledge of and commitment to the 12-step process of recovery from addiction. </li><li>Knowledge of Community Support Services </li><li>Knowledge of the criminal justice sector </li><li>Personal experience of addiction/imprisonment (Addicts in recovery should have at least 3 years clean time. Ex-prisoners should have been released at least 5 years ago). </li><li>Previous experience of working within a community or a prison setting. </li><li>Utilising clinical supervision. </li><li>Knowledge of NHS health and wellbeing outcomes. </li></ul>What we offer <ul><li>Training opportunities and career development</li><li>Flexible working</li><li>Season Ticket Loan Scheme</li><li>Cycle to Work Scheme</li><li>25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays</li><li>Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years' service and up to 9% thereafter</li><li>Death in Service Payment (2x annual salary)</li><li>Critical Illness Insurance (subject to qualifying criteria)</li></ul>#supportworker #addiction #criminaljustice #recovery Person specification Proactivity - Quick thinking with a high level use of initiative Resilience - Solves problems, takes learning on board from mistakes to aid personal and professional growth Adaptability - Can work in fast-paced changing environments Confidence - Has confidence in own abilities, has good eye contact and able to communicate clearly and concisely Team Work - Works in harmony with colleagues to deliver results Open to Feedback - Open to constructive feedback in order to further develop Innovative - Continually searching for better ways of working Inclusiveness - Challenging negative attitudes towards people who are homeless, living with mental ill-health, or living in poverty Empowerment - Preventing people from becoming homeless through the provision of timely and personalised support services Compassion - Providing housing, education, employability and personal development support to the most vulnerable and isolated people in our communities Integrity Passion

54 Jobs in Borehamwood, UK